JP4201243B2 - Order management system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order management system for inputting an order and issuing a cooking instruction in a restaurant, and more particularly to a calling device for a customer to call a customer service from a customer seat or a kitchen.
[0002]
[Prior art]
In a conventional order management system, when a customer calls a customer service, when a call button placed on the customer's seat is pressed, a customer seat number is displayed on a call display board installed in the customer's seat, and a call sound is emitted. Informed that the call button was pressed. In addition, when calling the customer service from the kitchen, if you press the call button that is placed in the kitchen and numbered for each customer service, the number of the customer service is displayed on the call display board installed in the seat, and the customer is heard with a ringing tone. The clerk was informed that there was a call.
[0003]
[Problems to be solved by the invention]
When displaying the seat number or the attendant's number on the call display board installed in the seat, the ringing sound that informs that there is a call becomes a noise for the customer, and when calling from the seat, only the seat number is displayed. So I couldn't call the customer servicer who accepted the order or the customer servicer who provided the food. In this way, when the customer and the customer service do not correspond one-on-one, the communication between the customer and the customer service becomes less and the service may be deteriorated.
[0004]
An object of the present invention is to improve service to customers by generating customer service for each customer without causing noise in the store, and quickly calling the customer service assigned when the customer wants to call the customer service. .
[0005]
[Means for Solving the Problems]
The order management system of the present invention is provided with means for sending a call signal from the order control device to the order input means, stores registration data for associating the customer seat number and the customer service number in the order control device, and calls it from the customer seat before receiving the order. , A call signal is sent to the order input device having the customer service number corresponding to the customer seat number, and when the order is received, the customer seat number, the customer service number and the order reception number are associated with each other and stored in the selection device by the order control device. Then, when a call is generated from the audience seat, a call signal is sent to the order input device having the customer service number that is retrieved from the seat number and the order is accepted, and when calling from the kitchen upon completion of cooking, the order acceptance number is retrieved, Means are provided for sending a call signal to the order input device having the customer service number that has received the order.
[0006]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a system configuration diagram related to an order management system of the present invention. This order management system is carried by a customer service and has a wireless transmission / reception function, and has a function of setting individual terminal numbers, and an order input. A handy terminal 11 for wirelessly transferring the inputted order data, an order control device 12 for processing the order data and controlling the entire order management system, and the order control device 12 using the order data. A cooking instruction printer 13 that prints cooking instruction data converted from cooking instruction data into a cooking instruction slip 80, connected to the cooking instruction printer, and a barcode reader 14 that reads the barcode 81 printed on the cooking instruction slip 80 , Which is installed in the passenger seat and has the function to set the same number as the passenger seat number. And comprising a switch, a call switch is pressed call device 15 for transmitting a radio data including the audience number, converted from the handy terminal 11 to the order data sent wirelessly to a wired network signal, wirelessly from calling device 15 A function for converting the call data transmitted in step 1 into a wired network signal and transferring it to the order control device 12, and a function for converting the wired network signal output from the order control device 12 to call the handy terminal 11 to wireless Ru radio station 16 Tona with. First placement of restaurants, as shown in the plan view of FIG. 2, is set to the audience area area A of the audience number T1 T5 adjacent to each other, the audience number T6 from T10 adjacent is set in the area B from one another, each other Adjacent seat numbers T11 to T15 are set in area C. In the database, which is a registration function of the order control device 12, registration data 1 that links the same seat number and area number as in the plan view 2 is registered as shown in FIG.
[0007]
Also, registration data 2 that links the terminal number and area of the handy terminal 11 is registered in the database as shown in FIG. Further, as shown in FIG. 5, the database includes registration data 3 that links an order data number individually issued by the order control device, a passenger seat number input at the time of ordering, and the terminal number. As for the registration data 3, the order data managed by the order data number is added to the registration data 3 when the new order entry is confirmed, and is deleted from the registration data 3 at the end of the accounting.
[0008]
First, a customer enters and sits, and when a customer at the customer seat T3 presses the call switch 151 of the calling device 15, the wireless station 16 converts it into a wired network signal and inputs it to the order control device 12. The order control device 12 first searches the database to identify that there is no order data in the customer seat number T3 in the registration data 3, and determines that the customer is a new customer. Further, the order control device 12 refers to the registration data 1, and the passenger seat T3 is set in the area A. Therefore, the input means for searching the registration data 2 and in charge of the area A calls the handy terminal 11 having the terminal number 11A. to decide. Here, the order control device 12 outputs the calling information called from the passenger seat number T3 to the handy terminal 11 having the terminal number 11A via the wireless station 16. As a result, a call message as shown in FIG. 6 is displayed on the handy terminal 11 having the terminal number 11A, and the set customer clerk can quickly go to the customer seat T3 for an order. A customer attendant other than the terminal number called for the convenience of the customer or the customer attendant can take an order. In this case, the terminal number data portion 71 is corrected to 11B on the screen as shown in FIG. It is also possible. When the order input is confirmed, the order data is additionally registered in the hatched portion 51 as the order data number 0005 of the registration data 3 in the database of the order control device 12 via the wireless station 16.
[0009]
Thereafter, for example, when a call is generated from the calling device 15 of the passenger seat T3 for an additional order, the order control device 12 searches the registration data 3 and calls the handy terminal 11 having the terminal number 11B. When the order is confirmed, a cooking instruction slip is output as shown in FIG. When cooking is completed, the order data number of the cooking instruction slip 80 is read from the printed barcode 81 by the barcode reader 14 in the kitchen. The read order data number is transferred to the order control device 12, and the order control device 12 searches the registered data 3 in the database, and calls the handy terminal 11 having the terminal number 11B from the seat number T3 in the hatched portion 51. This makes it possible to call the customer service staff in charge at the end of cooking.
[0010]
In addition, the handy terminal 11 may be stored in a pocket of a customer service garment and may not notice the call, and if the ringing sound is further increased, the atmosphere of the passenger seat is harmed. Therefore, the call-only terminal 17 shown in FIG. It can be attached to and notified by vibration.
[0011]
Also, in the database of the order control device 12, it is possible to register two call forwarding destinations for each handy terminal number in the registration data 4 of FIG. 9, and the customer service staff can immediately call from the audience seats for cooking assistance in the kitchen. If not accepted, the call message can be transferred to the handy terminal 11 set as another transfer destination.
[0012]
【The invention's effect】
In the restaurant, the customer seat and the customer service are registered in advance, and after the order is confirmed, the customer seat and the order data, the customer service is centrally managed, and the same customer service is always provided on the same table. The information on the customer service becomes close, and it is not necessary to make a ringing tone in the store to call the customer service, so that it is possible to improve the service and provide a calm atmosphere to the customer.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of an order management system according to the present invention.
FIG. 2 is a layout diagram showing the layout of restaurants.
FIG. 3 is an explanatory diagram showing registration data 1;
FIG. 4 is an explanatory diagram showing registration data 2;
FIG. 5 is an explanatory diagram showing registration data 3;
FIG. 6 is a diagram illustrating a display example of a handy terminal call message;
FIG. 7 is a diagram showing a display example of a screen when inputting an order at a handy terminal.
FIG. 8 is a diagram showing an example of a cooking instruction slip.
FIG. 9 is an explanatory diagram showing registration data 4;
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 11 Handy terminal 12 Order control apparatus 13 Cooking instruction | indication printer 14 Bar code reader 15 Calling device 17 Arm-mounted call-only terminal 80 Cooking instruction slip

Claims (4)

An order input means carried by the customer service and having a wireless transmission / reception function to input orders;
An order control device that processes the order data input by the order input means and generates cooking instruction data;
In an order management system comprising: a guest seat calling means that is numbered for each passenger seat number and has a wireless transmission function and calls a reception staff from the passenger seat,
The order control device includes:
A registration function for the order input means and a search means for the order input means;
The registration number 1 is divided into a plurality of audience seat areas for each range in which the audience seats are arranged adjacent to each other, and the registration function of the order control device has registration data 1 that links the audience seat number and the area number. ,
An order input means number is assigned to the order input means, and the registration function of the order control device has registration data 2 for linking the order input means number and the area number;
The area number is searched from the registration data 1 based on the seat number assigned to the calling means at the time of calling from the calling means, and the order input means number is searched from the registration data 2 based on the area number. An order management system having a function of calling an order input means. The registration function of the order input device has registration data 3 that links an order data number, a seat number, and an order input means number, and has means for inputting the seat number in the input information of the order input means when an order is input. The order data is transferred from the order input means to the order control device when the order input is confirmed, and the order data number, the seating number, and the order input means number are registered in association with the registration data 3 of the order control device, A function of retrieving the input means number from the registration data 3 based on the seat number assigned to the calling means when calling from the calling means and calling the corresponding order input means. Item 3. The order management system according to Item 1. It further comprises cooking instruction output means for outputting cooking instruction data,
Means for adding the order data number registered in the registration data 3 of the order control device when the order is confirmed to the cooking instruction data to be output to the cooking instruction means, and inputting the order data number to a cooking completion input means; 3. The order management system according to claim 2 , further comprising a function of retrieving the input means number from the registration data 3 based on the order data number and calling the corresponding order input means. Further, it has the same order input means number as the order input means, has a radio reception function and a vibration function, has a mechanism to be attached to an arm or a belt, and receives a signal for calling the order input means from the order control device. The order management system according to any one of claims 1 to 3, further comprising an arm-mounted call-only terminal having a function of receiving and vibrating .

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