JPH0654893B2 - Calling system for attendants - Google Patents

Description

TECHNICAL FIELD The present invention relates to a passenger attendant calling system capable of immediately calling a responsible attendant from a kitchen when a cooked food from a kitchen is carried to a guest seat in a restaurant or a coffee shop. .

[Prior Art] Generally, in a large-scale restaurant or coffee shop,
There are waiters, waitress, etc. seated at various places, and each seat attendant always monitors each seat in the area that he or she owns, when a new customer arrives, or when an additional order is made. For example, they go to the relevant seats and receive orders from customers. Therefore, it is difficult for the kitchen to immediately call the attendant attendant even if the cooking ordered by the other attendant in charge of this attendant is completed while the attendant is visiting one attendant. as a result,
Since the cooked food cannot be immediately delivered to the customer seat of the ordering party, the service to the customer is deteriorated.

In order to eliminate such an inconvenience, it has been considered that a display device is attached near the kitchen or a pit of each attendant, and a lamp is displayed each time cooking of each ordered dish is completed in the kitchen.

[Problems to be Solved by the Invention] However, in such a system, there is a problem that even if a lamp is turned on in the display device, it is not possible to determine which customer clerk was in charge of cooking. Also, if the attendant in charge happens to not be at the place where the display device is installed, there is a problem that it is not transmitted to the attendant in charge.

In addition, when the display device is installed at a plurality of places, it is necessary to lay a signal line between the kitchen and each display device, and if the construction cost is included, the whole system becomes expensive.

The present invention has been made based on such a situation, and its object is to reliably and instantly call the attendant staff in charge from the kitchen when cooking is completed by using wireless communication. Another object of the present invention is to provide a customer attendant calling system that can improve the service to customers and improve the work efficiency of the attendant.

[Means for Solving the Problems] In the system for calling a clerk of the present invention, in the kitchen,
An in-kitchen device is provided that prints out the ordered food items for each seat and outputs the seat number of the ordering source that is keyed in from the keyboard when cooking of the ordered food is completed. A staff number memory for storing the staff number of the staff is provided. Then, when the passenger number output from the in-kitchen device is input, the control device reads the attendant number corresponding to the attendant seat number from the attendant number memory and calls the calling signal including the read attendant number and the attendant seat number. Wirelessly output. Then, when each receiving device receives the calling signal from the control device, it generates a ringing tone when the calling signal includes its attendant number and displays the seat number included in the calling signal on the display. I am trying to do it.

[Operation] With the passenger attendant calling system configured as described above,
When cooking of the ordered food is completed in the kitchen and, for example, the cook inputs a passenger seat number that specifies the seat of the person who ordered the completed food from the keyboard, the corresponding passenger seat number is input to the control device. The passenger seat number input to the control device is wirelessly output as a calling signal together with the staff number read from the staff number memory. Upon receiving the call signal, each receiving device generates a ring tone only when the staff number included in the call signal includes the staff number, and displays the seat number of the food ordering source. Therefore, each reception staff member can always call the reception reception staff member in charge in the kitchen by having each reception device carried by each reception staff member at all times. In addition, each attendant can identify the passenger seat where the food is to be delivered by looking at the display.

[Embodiment] An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a schematic configuration diagram of a passenger seat calling system of the embodiment. In the system of this embodiment, there are 16 seats 1
There is a desk, and there are 5 receiving devices 2 that each attendant has.
There are one control device 3 and one kitchen device 4, respectively. The passenger seat numbers 1 to 16 are attached to the respective passenger seats 1, and the passenger seat call switch 5 is mounted on the upper surface of the table. Further, an attendant calling device is installed below the table of each passenger seat 1. Each reception device 2 is provided with a staff number (reception device number) of 17 to 21, and the audience seat number of the calling source or the food delivery destination (the food ordering source) is displayed on the front surface of the housing of each reception device 2. The display 6 is attached. Further, a buser 7 is attached to notify that the employee number (reception device number) of the user is called from the passenger seat 1 or the in-kitchen device 4. Further, in the kitchen device 4 installed in the kitchen 8, the printer 9 for printing out the ordered food items of each seat 1 or the seat number of the ordering source of the food when the cooking of the ordered food is finished is keyed in. The keyboard 10 and the like are attached.

FIG. 2 is a block diagram showing the staff calling device 11 attached to each passenger seat 1. The CPU (Central Processing Unit) 12 is
R for storing the control program via the bus line 13
The OM 14, the RAM 16 for storing variable data such as its own seat number 15, the switch circuit 17 to which the switch operation information from the seat attendant calling switch 5 is input, and the polling signal from the control device 3 are received, and this polling signal is received. It controls the I / O port 19 or the like which sends out the passenger seat number 15 to the transmission / reception circuit 18 which wirelessly outputs the passenger seat number 15 of itself at a designated timing.

The control device 3 is wirelessly connected to the staff calling device 11 and each receiving device 2 of each passenger seat 1 and is in-line connected to the in-kitchen device 4, and mainly cumulatively registers the food items ordered at each passenger seat 1. Have a function. And it is configured as shown in FIG. That is, the CPU 20 stores the control program via the bus line in the ROM 21,
A keyboard 22 for keying in each ordered food item ordered by each attendant at each seat 1, a staff number memory 23, a RAM 24 for storing variable data such as a sales registration memory for accumulatively storing each ordered food item ordered, Seat numbers 1 to 1
No. 1 to No. 21 and each reception device 2 of the staff numbers 17 to 21 constantly output a polling signal designating the reception timing and the transmission timing of the No. 1 to No. 21 and each staff calling device 11 Transmission / reception in which the seat number transmitted at the timing specified by the polling signal is received, and the received seat number and the seat number output from the kitchen device 4 are transmitted to each receiving device 2 at the timing specified by the polling signal. Device 25
I / O port 26 for inputting / outputting transmission / reception data to / from
The I / O port 29 and the like of the transmission interface 28, which is connected to the in-kitchen device 4 through the transmission line 27 and which inputs the seat number output from the in-kitchen device 4, is controlled.

In the staff number memo memory 23, staff numbers 17 to 21 of the attendant staff in charge are stored for each of the seat numbers 1 to 16.

Further, the transmitting / receiving circuit 25, when wirelessly outputting a call signal to each receiving device 2, distinguishes whether the call is from each passenger seat 1 or the device 4 in the kitchen. A call signal is wirelessly output with a status.

FIG. 4 is a block diagram showing each receiving device 2. That is, the CPU (central processing unit) 30 stores, via the bus line 31, a ROM 32 that stores a control program, and an R that stores variable data such as a personnel number (reception device number) of its own.
AM33, a buzzer drive circuit 34 for ringing the buzzer 7,
It controls the display drive circuit 35 which sends display data to the display 6, the I / O port 37 which receives received data from the receiving circuit 36 which receives a calling signal sent in synchronization with the polling signal from the controller 3, and the like. To do.

FIG. 5 is a block diagram showing the device 4 in the kitchen. CPU
40, via the bus line 41, a ROM 42 for storing a business program, a RAM 43 for storing variable data such as each ordered food item input from the control device 3, a cooked food item, and a seat number of the ordering source. Keyboard 10, a CRT display 44 for displaying the ordered food items that have not yet been cooked and the ordering seat number, and the I / O port of the transmission interface 45 connected to the control device 3 via the transmission line 27. 46, The printer 9 which prints the ordered food item and the ordering seat number is controlled.

In the passenger attendant calling system thus configured,
When the power of each device is turned on, as described above, the control device 3
Constantly sends a polling signal to each staff calling device 11 and each receiving device 2. In this state, when the customer presses the attendant call switch 5 of the attendance seat 1, the CPU 12 of the attendant call device 11 wirelessly outputs the attendant seat number 15 of the RAM 16 from the transmission / reception circuit 18 at the timing designated by the polling signal as the own attendee seat number. To do.

When the control device 3 receives the seat number, the control device 3 searches the staff number memory 23 of the RAM 24 with this seat number and reads the staff number corresponding to this seat number. Then, the read staff number, the passenger seat number, and the status indicating the call from the passenger seat 1 are wirelessly output as a calling signal at the timing of the staff number designated by the polling signal.

Each receiving device 2 receives the call signal transmitted from the control device 3, but makes the buzzer 7 ring through the buzzer drive circuit 34 only when the staff number included in this call signal matches the staff number of itself. . Further, the passenger seat number included in the calling signal and the status indicating the call from the passenger seat 1 are displayed on the display device 6 via the display drive device 35. Therefore, an attendant attendant having the receiving device 2 can immediately judge the attendant seat 1 at which the call is generated by hearing the buzzer sound and looking at the display 6.

Then, when the customer goes to the relevant seat 1 to receive an order and inputs the ordered food item ordered together with the seat number on the keyboard 22 of the control device 3, the inputted ordered food item is RAM2.
In addition to being cumulatively registered in the sales registration memory in 4, the number is output to the in-kitchen device 4 through the transmission line 27 together with the ordering seat number.

Upon receiving the ordered food item and the customer seat number, the kitchen device 4 stores the input ordered food item and the guest seat number in the RAM 43, prints it on the printer 9, and displays it on the CRT display 44.

Then, the cook cooks the corresponding dish by checking the print contents of the printer 9 or the display contents of the CRT display 44. When the cooking of the corresponding dish is completed, the cook uses the keyboard 10 to key in the cooked ordered food item and the seat number. Then, the ordered food item on the CRT display 44 is erased. The passenger seat number input at the same time is output to the control device 3 via the transmission line 27.

The control device 3 that has received the seat number from the in-kitchen device 4 is RA
The staff number corresponding to this seat number is searched from the staff number memory 23 of M24. Then, similarly to the above, in synchronization with the polling signal, a calling signal including a staff number and a status indicating that the calling is made from the kitchen device 4 is wirelessly output.

Similarly to the above, each receiving device 2 receives the calling signal transmitted from the control device 3, but only when the staff number included in this calling signal matches the staff number of its own, via the buser drive circuit 34. Sound the buzzer 7. Further, the display unit 6 displays the passenger seat number included in the call signal and the status indicating the call from the in-kitchen device 4. Therefore,
The clerk in possession of this receiving device 2 hears the buzzer sound and can immediately confirm that this call is a call from the kitchen 8 by looking at the display 6, and the occupant 1 who is the destination of the food can be seen. Can be specified.

In this way, when cooking of the ordered food is completed in the kitchen 8, it is only necessary to key in the food item concerned and the ordering seat number from the keyboard 10 of the in-kitchen device 4 installed in the kitchen.
Since it is possible to immediately notify the attendant in charge of the completion of the cooking, each attendant must go to the kitchen 8 to confirm that the ordered food for the attendant in charge is completed. Absent. Therefore, one seat attendant can handle more seats, so that the work efficiency of the entire restaurant can be improved.

Also, the customer does not have to wait for a long time because the cooked food is immediately delivered to the seats.

In addition, in this embodiment, since it is possible to call the clerk in charge by operating the occupant call switch 5 from each occupant seat 1, the service can be further improved.

Furthermore, since it is not necessary to lay a signal line between each device, the installation work is simplified.

FIG. 6 is a block diagram showing a passenger clerk calling system according to another embodiment of the present invention. In this example,
The case where the control device 3 of the embodiment shown in FIG. 1 is incorporated in the in-kitchen device 50 is shown. Therefore, the in-kitchen device 50 is directly wirelessly connected to each seat 1 and each receiving device 2. That is, as shown in FIG. 7, the device 50 in the kitchen is
A staff number memory 52 and a sales registration memory are formed in the RAM 51, and a transmission / reception circuit 5 for performing wireless communication with the staff calling device 11 and each receiving device 2 of each seat 1.
3 and an I / O port 54 are incorporated. Further, in this embodiment, a transmission interface 55 and an I / O port 56 for performing data transmission with a host system of a higher rank are connected.

In the system configured as described above, the ordered food items ordered at each seat 1 are transferred to the keyboard 10 of the kitchen device 50.
It is possible to obtain substantially the same effect as that of the above-described embodiment by keying in with.

[Effects of the Invention] As described above, according to the present invention, the ordered food can be prepared by connecting the control device connected to the device in the kitchen and the receiving device carried by each attendant by wireless communication. A staff call from the kitchen to notify the fact that the customer has gone up can be reliably and instantly transmitted to the attendant staff in charge, so that the service to the customer can be improved and the work efficiency of the attendant staff can be improved.

[Brief description of drawings]

1 to 5 show an attendant clerk calling system according to an embodiment of the present invention. FIG. 1 is a block diagram showing the entire system, and FIG. 2 is a block diagram showing an attendant calling device. 3 is a block diagram showing a control device, FIG. 4 is a block diagram showing a receiving device, FIG. 5 is a block diagram showing a device in the kitchen, and FIGS. 6 and 7 are other embodiments of the present invention. Is a system for calling an attendant attendant related to
FIG. 6 is a block diagram showing the entire system, and FIG. 7 is a block diagram showing an apparatus in the kitchen. 1 ... seats, 2 ... reception device, 3 ... control device, 4 ...
Equipment in the kitchen, 5 ... Call switch for occupants, 6 ... Display, 7 ... Buzzer, 8 ... Kitchen, 9 ... Printer, 1
0,22 ... keyboard, 11 ... valve calling device, 1
2, 20, 30, 40 ... CPU, 18, 25, 53 ...
… Transmitting / receiving circuit, 23,52 …… Staff number memory, 27…
… Transmission line, 44 …… CRT display.

Claims (1)

[Claims] 1. An apparatus in the kitchen, which is provided in the kitchen and prints out the ordered food items of each seat and outputs the seat number of the ordering source that is keyed in from the keyboard when the cooking of the ordered food is completed. There is a staff number memory for storing the staff number of the staff member in charge for each seat, and the staff number corresponding to the seat number output from the device in the kitchen is read from the staff number memory, and the read staff member is read. A control device for wirelessly outputting a calling signal including a number and the passenger seat number, and receiving a calling signal from the control device, and generating a ringing tone when the calling signal includes its own personnel number. A passenger seat attendant calling system, comprising: a plurality of receiving devices for displaying a passenger seat number included in the calling signal on a display.