JPS6313431A - System for calling clerk in charge of seat - Google Patents

Abstract

PURPOSE:To instantaneously communicate the calling of a clerk in charge from a kitchen without fail, to improve a service to a customer and to improve the work efficiency of a clerk in charge of the seat by connecting the section between a control device connected to the device in the kitchen and a receiving device held by respective clerks in charge of the seat, with the radiocommunication. CONSTITUTION:A control device 3, when a seat number outputted from a device 4 in a kitchen is inputted, reads the clerk number equivalent to the seat number from a clerk number memory and outputs, by radio, a calling signal including the read clerk number and the seat number. Respective receiving devices 2, when a calling signal from the control device 3 is received, generates a calling sound 7 when the self-clerk number is included in the calling signal and displays the seat number included in the calling signal at an indicator 6. Thus, by using a radiocommunication, the calling of the clerk in charge of the seat can be executed from the kitchen without fail and instantaneously when the preparation of the dish can be completed and the service to the customer and the work efficiency of the clerk in charge of the seat can be improved.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a customer service attendant calling system that can immediately call the customer service representative from the kitchen when cooking food prepared in the kitchen at a restaurant or coffee shop is delivered to each customer seat. .

[Conventional technology] Generally, in large restaurants, coffee shops, etc.
Customer service staff such as waiters or waitresses are stationed in various locations, and each staff member constantly monitors each customer seat in their area, in case a new customer takes a seat or an additional order is placed. etc., I go to the relevant seats and take orders from the customers. Therefore, even if the cooking of the food ordered from the other seats that the seat attendant is in charge of is completed when the seat attendant is assigned to one seat, it is difficult to immediately call the seat attendant from the kitchen.

As a result, the cooked food cannot be immediately delivered to the customer's seat where the order was placed, resulting in poor service to the customer.

In order to solve this inconvenience, it has been proposed to install a display device in the kitchen or near the hangout area of each customer seat attendant, so that a lamp or the like is used to display each time the cooking of each ordered dish is completed in the kitchen.

[Problems to be Solved by the Invention] However, in such a system, there is a problem in that even if the lamp is lit on the display device, it is not possible to determine which customer seat attendant has prepared the dish. Furthermore, if the person in charge of the passenger seat is not present at the location where the display device is installed, there is a problem in that the information is not communicated to the person in charge of the passenger seat.

Furthermore, when display devices are installed in multiple locations, it is necessary to install signal lines between the kitchen and each display device, which causes the problem that the entire system becomes expensive when construction costs are included.

The present invention was made based on the above circumstances, and its purpose is to use wireless communication to ensure that the kitchen staff in charge is called immediately and reliably when the food is ready. To provide a passenger seat attendant calling system capable of improving service to customers and work efficiency of passenger seat attendants.

[Means for solving the problem] In the passenger seat attendant calling system of the present invention, in the kitchen,
The kitchen is equipped with its own device that prints out the food items ordered by each customer seat, as well as outputs the customer seat number of the ordering party, which is entered from the keyboard when the cooking of the ordered food is completed. An attendant number memory is provided to store the attendant's attendant number. When the customer seat number output from the kitchen's own device is input, this control device reads out the staff number corresponding to this customer seat number from the staff number memory, and sends a call signal containing the read staff number and the customer seat number. output wirelessly. When each receiving device receives a calling signal from this control device, if the calling signal includes its own staff number, it generates a ringing tone and displays the passenger seat number included in the calling signal on the display. I try to do that.

[Function] If the passenger seat attendant calling system is configured in this way,
When the cooking of the ordered food is finished in the kitchen and, for example, a cook inputs a customer seat number from a keyboard that specifies the customer seat from which the finished food was ordered, the corresponding customer seat number is input to the control device. The passenger seat number input into the control device is wirelessly output as a call signal together with the attendant number read from the attendant number memory. When each receiving device receives a calling signal, it generates a ringing tone and displays the guest seat number of the food orderer only if the calling signal includes its own attendant number. Therefore, by having each reception device always in the possession of each passenger seat attendant, the attendant in charge can be immediately called from the kitchen. In addition, each customer seat attendant can identify the customer seat to which the food will be delivered by looking at the display.

[Example] An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a schematic diagram of a passenger seat attendant calling system according to an embodiment. In the system of this embodiment, the number of seats 1 is 16.
There are tables, and there are five receiving devices 2 owned by each seat attendant.
There is one control device 3 and one kitchen device 4. Each seat 1 is assigned a seat number from 1 to 16, and there is a staff call switch 5 on the top of each table.
is installed. Further, an attendant calling device is attached to the lower side of the table of each guest seat 1. In addition, each receiving device 2
are assigned staff numbers (receiving device numbers) from 17 to 21, and on the front of the housing of each receiving device 2 is a display 6 that displays the customer seat number of the caller or food delivery destination (food ordering source). installed. Further, a buzzer 7 is installed to notify that the attendant's number (receiving device number) has been called from the guest seat 1 or the kitchen's own device 4. In addition, the kitchen device 4 installed in the kitchen 8 has a printer 9 that prints out the food items ordered by each guest seat 1, and a key input of the guest seat number of the person who ordered the food when the cooking of the ordered food is completed. A keyboard 10 etc. is attached for the purpose.

FIG. 2 is a block diagram showing the attendant calling device 11 attached to each passenger seat 1. A CPU (Central Processing Unit) 12 connects a ROM 14. RAM 16 for storing variable data such as own seat number 15. A switch circuit 17 into which switch operation information from the passenger seat attendant call switch 5 is input. Control device 3
The controller controls the I10 port 19, etc., which receives a polling signal from the controller and transmits the seat number 15 to a transmitter/receiver circuit 18, which wirelessly outputs the seat number 15 of itself at the timing specified by the polling signal.

The control device 3 is wirelessly connected to the staff calling device 11 of each guest seat 1 and each receiving device 2, and is also inline connected to the kitchen's own device 4, and mainly cumulatively registers the food items ordered at each guest seat 1. Has a function. It is configured as shown in FIG. That is, the CPU 20 is connected to the ROM 21. which stores the control program via a pass line.
Keyboard 22 for each customer seat attendant to key-in each ordered food item received at each customer seat 1. A RAM 24 that stores variable data such as an attendant number memory 23, a sales registration memory that cumulatively stores each ordered food item, and customer seat numbers 1 to 1.
A polling signal specifying the reception timing and transmission timing of numbers 1 to 21 is constantly outputted to each of the staff calling devices 11 of 6 and each of the receiving devices 2 of staff numbers 17 to 21. Receives the customer seat number transmitted at the timing specified by the polling signal, and transmits the received customer seat number and the customer seat number output from the kitchen own device 4 to each receiving device 2 at the timing specified by the polling signal. Transmitting/receiving device 25
I10 port 26. which inputs and outputs sent and received data to and from the I10 port 26.
It controls the I10 port 29 of a transmission interface 28 that is connected to the kitchen's own device 4 via a transmission line 27 and inputs the guest seat number output from the kitchen's own device 4.

In the attendant number memory 23, attendant numbers 17 to 21 of the attendants in charge of the seats are stored for each of the seats numbers 1 to 16.

Furthermore, when outputting a calling signal wirelessly to each receiving device 2, the transmitting/receiving circuit 25 is configured to distinguish whether the calling is from each guest seat 1 or from the kitchen's own device 4. A calling signal is wirelessly output with a status attached.

FIG. 4 is a block diagram showing each receiving device 2. As shown in FIG.

That is, the CPU (central processing unit) 30 connects to the ROM 32 which stores the control program via the pass line 31.
．． A RAM 33 that stores variable data such as its own staff number (receiving device number). A buzzer drive circuit 342 that makes the buzzer 7 sound; a display drive circuit 35 that sends display data to the display 6; It controls the I10 port 37 and the like to which received data is input from the receiving circuit 36 which receives the calling signal sent from the control device 3 in synchronization with the polling signal.

FIG. 5 is a block diagram showing the kitchen equipment 4. As shown in FIG.

The CPU 40 connects to a ROM 42. through a path line 41 that stores business programs. A RAM 43 that stores variable data such as each ordered food item inputted from the control device 3. Keyboard 10 for inputting cooked food items and the customer seat number of the orderer. CR7 display 44 that displays the ordered food items that have not yet been cooked and the customer seat number from which the order was placed.
The I10 port 461 of the transmission interface 45 connected to the control device 3 via the transmission line 27 controls the printer 9 that prints the ordered food items and the customer seat number from which the order was placed.

In the passenger seat attendant calling system configured in this way,
When each device is powered on, the control device 3
A polling signal is constantly sent from the terminal to each attendant calling device 11 and each receiving device 2. In this state, when the customer presses the attendant call switch 5 of the seat 1, the CPU 12 of the attendant call device 11 wirelessly outputs the seat number 15 in the RAM 16 from the transmitting/receiving circuit 18 at the timing specified by the polling signal as the own seat number. do.

When the control device 3 receives the passenger seat number, it searches the staff number memory 23 of the RAM 24 using this passenger seat number and reads out the staff number corresponding to this passenger seat number.

Then, the read staff number, passenger seat number, and status indicating a call from passenger seat 1 are wirelessly outputted as a calling signal at the timing of this staff number specified by the polling signal.

Each receiving device 2 receives the calling signal transmitted from the control device 3, but only when the calling number included in this calling signal matches its own staff number, it sounds the buzzer 7 via the buzzer drive circuit 34. let

Further, the seat number included in the call signal and the status indicating the call from seat 1 are displayed on the display 6 via the display drive device 35. Therefore, the attendant at the passenger seat who has this receiving device 2 can immediately determine the passenger seat 1 where the call has occurred by hearing the buzzer sound and looking at the display 6.

Then, he goes to the corresponding customer seat 1, accepts the order, and inputs the ordered food item along with the customer seat number on the keyboard 22 of the control device 3, and the entered ordered food item is stored in the RAM 2.
The information is cumulatively registered in the light collection registration memory in the light collection registration memory 4, and is output to the kitchen's own device 4 via the transmission line 27 together with the customer seat number from which the order was placed.

The kitchen device 4 that has received the ordered food item and the customer seat number stores the inputted ordered food item and customer seat number in the RAM 43, prints it out with the printer 9, and displays it on the CR7 display 44.

Then, the cook checks the content printed by the printer 9 or the content displayed on the CR7 display 44 and cooks the corresponding dish. When the cooking of the corresponding dish is completed, the cook uses the keyboard 10 to input the cooked ordered food item and the customer seat number. Then, the corresponding ordered food item on the CR7 display 44 is deleted. The passenger seat numbers input at the same time are output to the control device 3 via the transmission line 27.

The control device 3 that received the guest seat number from the kitchen own device 4 is the RA
The staff number corresponding to this passenger seat number is searched from the staff number memory 23 of M24. Then, as described above, in synchronization with the polling signal, a calling signal consisting of the staff number and a status indicating that the call is from the kitchen's own device 4 is outputted wirelessly.

As described above, each receiving device 2 receives a calling signal transmitted from the control device 3, but only when the staff number included in this calling signal matches its own staff number, the receiving device 2 receives a call signal via the buzzer drive circuit 34. Make buzzer 7 sound. Further, the customer seat number included in the call signal and the status indicating the call from the kitchen's own device 4 are displayed on the display 6. therefore,
By hearing the buzzer sound and looking at the display 6, the customer seat attendant who is in possession of this receiving device 2 can immediately confirm that the call is from the kitchen 8, and can identify the customer seat 1 to which the food will be delivered. Can be identified.

In this way, when the cooking of the ordered food is completed in the kitchen 8, all that is required is to input the relevant food item and ordering customer seat number from the keyboard 10 of the kitchen's own device 4 installed in the kitchen.
Since it is possible to immediately notify the staff in charge of the food that the food is ready, each staff member needs to go to the kitchen 8 to confirm that the food ordered by the customer seat he/she is in charge of has been completed. do not have. Therefore, it is possible for one customer seat attendant to be in charge of more customer seats, thereby improving the overall work efficiency of the restaurant.

In addition, for the customers, the cooked food is immediately brought to the customer's seats, so they do not have to wait for a long time.

Further, in this embodiment, since it is possible to call the attendant in charge from each seat 1 by operating the attendant call switch 5, the service can be further improved.

Furthermore, since there is no need to lay signal lines between each device, installation work is simplified.

FIG. 6 is a block diagram showing a passenger seat attendant calling system according to another embodiment of the present invention. In this example,
A case is shown in which the control device 3 of the embodiment shown in FIG. 1 is incorporated into a kitchen own device 50. Therefore, the kitchen device 50 and each guest seat 1 and each receiving device 2 are directly wirelessly connected. That is, as shown in FIG. 7, this kitchen own device 50 has an attendant number memory 52 and a sales registration memory formed in a RAM 51, and an attendant number memory 52 and a sales registration memory for each guest seat 1 and each receiving device 2. A transmitting/receiving circuit 53 and an I10 port 54 for implementing wireless communication are incorporated. Furthermore, in this embodiment, a transmission interface 55 and an I10 port 56 are connected for performing data transmission with an upper host system.

In the system configured in this way, the ordered food items received at each guest seat 1 are sent to the keyboard 10 of the kitchen device 50.
By inputting the keys in , it is possible to obtain almost the same effect as in the above-described embodiment.

[Effects of the Invention] As explained above, according to the present invention, ordered dishes can be prepared by wirelessly connecting a control device connected to a kitchen device and a receiving device carried by each customer seat attendant. An attendant's call from the kitchen informing that the customer has arrived is reliably and instantaneously transmitted to the attendant in charge, thereby improving service to customers and the work efficiency of the attendant.

[Brief explanation of drawings]

1 to 5 show a passenger seat attendant calling system according to an embodiment of the present invention, FIG. 1 is a block diagram showing the entire system, FIG. 2 is a block diagram showing an attendant calling device, and FIG. 3 is a block diagram showing a control device, FIG. 4 is a block diagram showing a receiving device, FIG. 5 is a block diagram showing a kitchen device, and FIGS. 6 and 7 show other embodiments of the present invention. This shows the passenger seat attendant call system related to
FIG. 6 is a block diagram showing the entire system, and FIG. 7 is a block diagram showing the equipment in the correction room. 1... Audience seats, 2... Receiving device, 3... Control device,
4...In-kitchen device, 5...Guest attendant call switch,
6... Display, 7... Buzzer, 8... Kitchen, 9...
...Printer, 10.22...Keyboard, 11...
・Attendant calling device, 12.20, 30.40...CPU
, 18, 25° 53... Transmission/reception circuit, 23.52...
・Attendant number memory, 27...Transmission line, 44...CR
T indicator. Applicant's agent Patent attorney Takehiko Suzue b Figure 2 Figure 3

Claims (1)

[Claims] an in-kitchen device that is installed in the kitchen and prints out the food items ordered by each customer seat, as well as outputs the customer seat number of the ordering party that is entered from a keyboard when the cooking of the ordered food is completed; It has an attendant number memory that stores the attendant number of the attendant in charge of the passenger seat, reads out the attendant number corresponding to the guest seat number output from the kitchen device from the attendant number memory, and reads the read attendant number and the passenger seat number. a control device that wirelessly outputs a calling signal including: a control device that receives a calling signal from the control device, and generates a ringing tone when the calling signal includes its own staff number; 1. A passenger seat attendant calling system comprising a plurality of receiving devices that display on a display a passenger seat number to be received.