JP3868266B2 - Order notification system and computer program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order notification system and an order notification method for notifying a user waiting for an order that the order is approaching, and more particularly, to an order notification system and an order notification method that are optimal for calling a patient in a hospital. .
[0002]
[Prior art]
Conventionally, as a means for notifying the user waiting for the turn that the turn has come, a display panel or a private broadcast is used.
[0003]
For example, in a large-scale medical facility such as a general hospital, a number tag is given to each patient who comes to the hospital. Then, by displaying a number on a display board installed in a waiting room or the like, the patient is informed that the examination order has come. Alternatively, the number is announced by private broadcasting to notify that the turn has come.
[0004]
When using a display board, the patient must wait in a place where the display board is visible. On the other hand, when using private broadcasting, the user can freely act as long as the announcement can be heard. However, in order to prevent many announcements from flowing and the hospital to become noisy, and to prevent the announcements of different departments from intermingling, the scope of the announcements can be limited for each department. There are many cases. Eventually, in either case, the patient must wait for a turn within a fixed range.
[0005]
Therefore, in order to eliminate such inconvenience of the patient, a method has been proposed in which a call terminal is lent to each patient who visits the patient and a message is sent to the call terminal to inform the patient that the turn has come. Yes.
[0006]
A pager (pager) is mainly used as a calling terminal lent to a patient. This is because the use of mobile phone terminals and PHS terminals is prohibited in hospitals in order to prevent adverse effects on medical devices. In general, it is said that a PHS terminal has less influence on medical equipment because it has a smaller radio wave output than a mobile phone terminal. However, since PHS terminals and mobile phone terminals are almost indistinguishable in appearance, in fact, in most cases, their use is prohibited regardless of the type of terminal in order to prevent accidents caused by mobile phones. is there. Therefore, a device such as a pager that can be easily distinguished from a mobile phone terminal in appearance is used as a calling terminal.
[0007]
Further, the usable range of the calling terminal is often limited to a hospital. This is because it is preferable to use a wireless LAN rather than a public network provided by a communication company as a communication network in order to keep the cost of construction and operation of the call system low. Therefore, the range of behavior of patients waiting for their turn is limited to hospitals.
[0008]
[Problems to be solved by the invention]
However, there are many requests from patients who want to wait for the order of consultation outside the hospital. For example, if you want to avoid nosocomial infections, if you want to lie down in a private car until the turn comes, if you want to breathe fresh fresh air, or do other stuff while you wait for the results of the test This is because there are cases where you want to.
[0009]
An object of this invention is to provide the order notification system and order notification method which can call a user regardless of the place where the user who waits for an order exists.
[0010]
[Means for Solving the Problems]
The order notification system according to the present invention is an order notification system that notifies a user waiting for an order to receive a service provided at a predetermined place that the order is approaching, Every predetermined time Location information indicating the current location of the user, Access a system that provides a service to search for locations The position information acquisition unit, the movement time required to move from the user position indicated by the position information to the predetermined location and the user each time the position information is acquired by the position information acquisition unit A notification time acquisition means for obtaining a notification time for notifying that the order has approached based on a scheduled time when the turn of the order is coming, and the current time is the latest notification time obtained by the notification time acquisition means And a notification means for notifying the user that the turn has been approached.
[0011]
Alternatively, the order notification system that notifies the user waiting for the order that the order is approaching, and stores one or a plurality of notification destinations for the notification with priority. A destination storage means; a position information acquisition means for acquiring position information indicating the current position of the user; Priority order changing means for changing the priority order of the notification destination stored in the notification destination storage means based on the position information; Based on the scheduled time when the user turns and the position information , Notification information indicating that the user's turn is approaching , In order of priority until it is delivered to the user Stored in the notification destination storage means Send to the notification destination , Notification information transmission means.
[0012]
Ma Alternatively, the user waits for an order to receive a service provided at a predetermined place, and the notification information transmitting means moves from the position indicated by the position information to the predetermined place. The notification information is transmitted at a timing based on the required travel time.
[0014]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is a diagram illustrating a configuration of an order notification system 1 according to the present invention, FIG. 2 is a diagram illustrating an example of a configuration of a reception reservation server 2A and a call management server 2B, and FIG. 3 is a reception reservation server 2A and a call management server 2B It is a figure explaining a functional structure.
[0015]
The order notification system 1 according to the present invention is provided in a medical facility (medical institution) such as a hospital. As shown in FIG. 1, the reception reservation server 2A, the call management server 2B, the reception counter terminal device 3, and the medical care It is comprised by the department terminal device 4 grade | etc.,. These devices are connected to each other by a communication line 6. Since the communication line 6 is connected to the Internet, the reception reservation server 2A and the call management server 2B can transmit and receive data to and from other devices on the Internet.
[0016]
The reception reservation server 2A performs processing related to reception and reservation of a person who visits a hospital to receive medical care such as medical examination, treatment, or examination, and management of various information. That is, the reception reservation server 2A plays the role of a HIS (hospital Information System) server. Hereinafter, a person who visits a hospital to receive medical treatment may be simply referred to as “patient”, and medical treatment such as examination, treatment, and examination may be simply referred to as “diagnosis”.
[0017]
At the hospital, the terminal devices 5A for hospital use are lent out one by one to patients who have come to the hospital and completed the reception procedure at the reception desk. For example, a pager (pager) is used as the in-hospital terminal device 5A. If there is no risk of adversely affecting medical equipment in the hospital, a device having a data transmission function such as a bi-directional pager or a PHS (Personal Handy-phone System) terminal may be used. Alternatively, a portable terminal device compatible with Bluetooth (trademark) or a wireless LAN may be used. The in-hospital terminal device 5A lent to the patient can communicate with the order notification system 1 only in the hospital.
[0018]
The call management server 2B notifies the patient's in-hospital terminal device 5A that the order of examination is approaching, and performs a process for calling the patient to the department or examination room. Further, instead of the in-hospital terminal device 5A lent to the patient, there may be a case where a notification is given to a portable terminal device 5B such as a mobile phone device or PDA (Personal Digital Assistant) possessed by the patient. However, in order to prevent adverse effects on medical equipment, the portable terminal device 5B must be turned off in the hospital. Therefore, the portable terminal device 5B is exclusively used outside the hospital. Hereinafter, a place for receiving medical practice such as a medical department and an examination room may be simply referred to as a “clinical department”.
[0019]
Thus, since the patient can be notified to the in-hospital terminal device 5A or the portable terminal device 5B when the order of his / her examination approaches, there is no need to wait for the order in the waiting room of the hospital. . In addition, the patient can receive services such as online confirmation of the order of medical examination and reception procedure at the visit by operating the portable terminal device 5B. Hereinafter, means for realizing these services in the order notification system 1 will be described.
[0020]
As shown in FIG. 2, the reception reservation server 2A and the call management server 2B are configured by a server main body 21, a display device 22, a keyboard 23, a mouse 24, and the like. The server body 21 includes a CPU 2a, a magnetic storage device 2b, a video interface 2c, a communication interface 2d, an input interface 2e, a ROM 2f, a RAM 2g, and the like. As the acceptance reservation server 2A and the call management server 2B, a UNIX (registered trademark) server, a workstation, a personal computer, or the like is used.
[0021]
The magnetic storage device 2b stores an operating system (OS) and various programs and data for realizing each function described later. These programs are installed in the magnetic storage device 2b from a recording medium ST such as a CD-ROM, MO, or DVD-ROM. These programs and data are loaded into the RAM 2g as necessary, and are executed by the CPU 2a.
[0022]
The reception window terminal device 3 is installed at a hospital reception window, and performs processing related to reception of patients who have come to the hospital. The configuration of the reception window terminal device 3 is substantially the same as the configuration of the reception reservation server 2A shown in FIG. However, a card reader 3R is provided as shown in FIG. The card reader 3R is used for reading a patient's examination ticket.
[0023]
For example, one clinical department terminal device 4 is provided for each clinical department, and is used for medical examination, treatment, or examination. For example, it is used when reading a patient's chart, writing necessary items such as a diagnosis result or a test result on the chart, or issuing a prescription. The configuration of the medical department terminal device 4 is the same as the configuration of the reception reservation server 2A shown in FIG. As the reception window terminal device 3 or the medical department terminal device 4, a workstation or a personal computer is used.
[0024]
With such a configuration, as shown in FIG. 3, the reception reservation server 2A includes a logon processing unit 101, a patient reception unit 102, a notification destination registration unit 103, a waiting state inquiry unit 104, an information storage unit 105, a reservation reception unit. 106 and functions such as the scheduled time calculation unit 107 are realized. In the call management server 2B, functions such as a call determination unit 111, a position information acquisition unit 112, and a patient call unit 113 are realized. In this embodiment, these functions are realized by dividing into two servers, but may be configured by one server according to the scale of the hospital or the number of patients, or three or more servers. It may be dispersed in the configuration.
[0025]
The information storage unit 105 stores a reservation management table TB1, a notification destination management table TB2, a facility position table TB3, a patient position table TB4, a diagnosis progress table TB5, and the like.
[0026]
4 is a diagram showing an example of the reservation management table TB1, FIG. 5 is a diagram showing an example of the examination progress table TB5, FIG. 6 is a diagram showing an example of the notification destination management table TB2, and FIG. FIG. 8 is a diagram illustrating an example of a display screen of the portable terminal device 5B, FIG. 8 is a diagram illustrating an example of a display screen of the portable terminal device 5B when changing a notification destination, and FIG. 9 is a diagram when performing a reception procedure. FIG. 10 is a diagram illustrating an example of a display screen of the portable terminal device 5B, FIG. 10 is a diagram illustrating an example of a facility position table TB3, and FIG. 11 is a diagram illustrating an example of a patient position table TB4.
[0027]
In the reservation management table TB1, as shown in FIG. 4, information related to patient appointment reservations is stored. The “patient code” in the first column stores a patient code for identifying a patient. In “Reservation date and time”, the date and time of appointment for the patient's examination is stored.
[0028]
In each department, appointments for the next examination are made to patients who have completed the examination. That is, the reservation date and time D6 is input by the medical department terminal device 4 and transmitted to the reception reservation server 2A. The reservation receiving unit 106 refers to the reservation management table TB1 and confirms that the received reservation date / time is available. Then, the patient code, reservation date and time, department name, doctor in charge, etc. of the patient are stored in the reservation management table TB1. Similarly, when the patient who visited the hospital is the first visit, the data related to the reservation is input by the reception window terminal device 3. Further, the user can make a reservation or change the reservation date and time by operating the portable terminal device 5B.
[0029]
In the “diagnosis state”, medical state information indicating whether or not the medical treatment of the patient is completed is stored. “Not yet” indicates that the medical care has not been completed yet, “Middle” indicates that the medical examination is currently being performed, and “Done” indicates that the medical examination has been completed. That is, in each clinical department, when the medical care of the patient starts and when the medical care is finished, the fact is input by the clinical department terminal device 4. Then, according to this, the examination state of the reservation management table TB1 is rewritten.
[0030]
In each department, the start of a later patient's examination may be delayed due to prolonged or sudden medical examination depending on the contents of the patient's examination. On the other hand, the diagnosis start time of other patients may be advanced due to the cancellation of the appointment for the diagnosis. The progress of such a diagnosis is input by the medical department terminal device 4, and as shown in FIG. 5, it is stored in the diagnosis progress table TB5 as progress information D5.
[0031]
In addition, when there is an input from the medical department terminal device 4 to end the examination or cancel the reservation, the progress status may be determined, and the result may be stored in the examination progress table TB5 as the progress information D5. Alternatively, as another form, the reservation management table TB1 is provided with an item (field) for storing the time (diagnosis start time) at which the actual diagnosis of the patient started without having the diagnosis progress table TB5 independently. Alternatively, the progress status of each department may be confirmed by comparing the appointment date D6 with the examination start time.
[0032]
In the notification destination management table TB2, as shown in FIG. 6, information related to a notification destination for notifying the patient that the order of examination is approaching is stored.
The “notification destination 1” in the third column stores a device name for identifying the in-hospital terminal device 5A lent to the patient. That is, when the in-hospital terminal device 5 </ b> A is lent to a patient who has received a reception at the reception window, the device name is input by the reception window terminal 3. Then, this device name is written in the notification destination management table TB2.
[0033]
In “notification destination 2”, “notification destination 3”,..., A telephone number or an e-mail address of the portable terminal device 5B owned by the patient is stored. Hereinafter, a telephone number or an e-mail address may be simply referred to as “notification destination address”. When the patient owns a plurality of portable terminal devices 5B, the notification destination addresses are stored from the left column (notification destination 2) in the order of the portable terminal device 5B to be used as a notification destination indicating that the order is approaching. . That is, notification destination addresses are stored in descending order of priority used as notification destinations. Similarly, when a single portable terminal device 5B has both a call function and an e-mail function, both the telephone number and the e-mail address can be used as the communication destination address.
[0034]
The “current day priority notification destination 9” stores the telephone number or e-mail address of the portable terminal device 5B used as the notification destination indicating that the order has approached only on the day of the examination. For example, if there is an attendant who accompanies the patient only on that day and wants to use the mobile phone device of the attendant as the notification destination, “the current day priority notification destination 9” is used.
[0035]
The “patient status” stores patient status information D2 relating to the physical condition of the patient. For example, information on a disease name, a symptom, an auxiliary device used, whether or not an elderly person, age, sex, or a disorder is stored. The “password” stores a password for user authentication when logging on to the order notification system 1 from the portable terminal device 5B.
[0036]
Returning to FIG. 3, the notification destination registration unit 103 and the logon processing unit 101 perform processing for registering the telephone number or e-mail address of the notification destination designated by the patient in the notification destination management table TB2. Such processing is realized by communicating with the portable terminal device 5B as will be described below.
[0037]
First, the patient operates the portable terminal device 5B to access a site for the patient of the hospital (hereinafter referred to as “hospital site”). For example, as shown in FIGS. 7A to 7C, a predetermined menu such as the initial screen HG11 is sequentially selected, or a URL (Uniform Resource Locators) is input to access the hospital site. At this time, the notification destination registration unit 103 transmits screen information for the logon screen to the portable terminal device 5B, whereby the logon screen HG12 shown in FIG. 7D is displayed on the portable terminal device 5B. . As the screen information, hypertext described in HTML (Hypertext Markup Language) or the like is used. The same applies hereinafter.
[0038]
The patient enters his patient code and password on the logon screen HG12. At this time, the logon processing unit 101 performs user authentication by comparing the input patient code and password with the notification destination management table TB2. When it is confirmed that the user is a legitimate user, the menu screen HG13 and the reservation screen HG14 are sequentially displayed on the portable terminal device 5B.
[0039]
When No. 3 (setting change) is selected on the reservation screen HG14, a setting change screen HG21 is displayed as shown in FIG. When No. 1 (change notification destination) is selected here, a notification destination change screen HG22 is displayed. The notification destination change screen HG22 of FIG. 8B is a screen in the case of a patient having three notification destination addresses.
[0040]
When any one of Nos. 1 to 4 is selected on the notification destination change screen HG22, the notification destination registration unit 103 writes the number in the flag FG of the patient in the notification destination management table TB2. Therefore, for example, when the fourth e-mail address is selected, the flag FG is rewritten to “4”. And the change confirmation screen HG23 shown in FIG.8 (c) is displayed on the portable terminal device 5B. The first to fourth numbers on the notification destination change screen HG22 correspond to “notification destination 1” to “notification destination 4” in the notification destination management table TB2, respectively.
[0041]
As described above, the priority order of the notification destinations indicating that the examination order is approaching is, in principle, higher in order from the left in the notification destination management table TB2. However, as an exception, the notification destination indicated by the flag FG is treated as having the highest priority regardless of the principle described above.
[0042]
When number 9 (priority on the day) is selected on the notification destination change screen HG22, the notification destination registration unit 103 rewrites the patient's flag FG to “9”. Then, as shown in FIG. 8D, the same day notification destination registration screen HG24 is displayed on the portable terminal device 5B. Here, when a notification destination address used as a notification destination is input only on the day of the medical examination, the notification destination registration unit 103 stores the notification destination address in “current day priority notification destination 9” of the notification destination management table TB2. To do. Similarly, a notification destination address that is normally used can be changed or newly registered by selecting number 0 (others) on the notification destination change screen HG22.
[0043]
Thus, the patient can register or change a telephone number or an e-mail address used as a notification destination by operating the portable terminal device 5B.
[0044]
The patient reception unit 102 performs a process for remotely completing the procedure of the hospital reception without the patient dropping in at the hospital reception desk on the day of the examination. Usually, the patient must go to the reception desk of the hospital once on the appointment day, that is, on the day of the examination, and carry out the procedure for reception by passing the examination ticket to the card reader 3R. In order to eliminate this annoyance, the patient reception unit 102 performs online reception processing by communicating with the portable terminal device 5B as described below.
[0045]
First, as in the case of registering the notification destination address, a password or the like is input to the logon screen HG12 shown in FIG. 7D, and the hospital site is accessed from the portable terminal device 5B. When No. 1 (reservation confirmed) is selected from the reservation screen HG14 shown in FIG. 7F, the patient reception unit 102 transmits screen information for displaying the reception selection screen to the portable terminal device 5B. Then, a reception selection screen HG61 shown in FIG. 9A is displayed on the portable terminal device 5B. If there are multiple appointments on the day, multiple numbers will be displayed.
[0046]
In the portable terminal device 5B, when the number for the reception procedure is selected from the reception selection screen HG61, the reception confirmation screen HG62 shown in FIG. 9B is displayed. Here, when the “OK” button is pressed, the patient reception unit 102 regards the patient as having visited for examination, and performs the same processing as the normal reception processing performed at the reception desk. When the reception process is completed, a reception completion screen HG63 shown in FIG. 9C is displayed on the portable terminal device 5B.
[0047]
Thus, by operating the portable terminal device 5B, the patient can complete the procedure for accepting a hospital without stopping at the reception desk, and the staying time at the hospital can be shortened.
[0048]
Returning to FIG. 3, the facility location table TB3 stores information on the location of facilities such as buildings, parks, or parking lots around the hospital. As shown in FIG. 10, a facility code for identifying a facility is stored in the second column of the facility position table TB3, and the latitude and longitude of the facility are stored in the third and fourth columns, respectively. The fifth column stores a standard time required for moving from the facility to the hospital. The required time may be obtained by actually walking and measuring at a standard speed (for example, 4 km / h), or may be obtained based on the distance between two points. If it is a place (facility) that uses transportation such as a train or a bus, the required time may be obtained in consideration of this. By referring to this facility location table TB3, it is possible to know the geographical location and temporal location of facilities around the hospital.
[0049]
In the patient position table TB4, information on the current position of the patient is stored as shown in FIG. The second column stores the facility code of the facility where the patient is located. By comparing this facility code with the facility location table TB3, it is possible to know the current location of the patient. The facility code “9999” indicates that the patient is in the hospital. When the patient is in a facility that is not registered in the facility position table TB3, the facility code is not stored, and the latitude and longitude are stored in the third column and the fourth column, respectively.
[0050]
The position information acquisition unit 112 acquires position information D1 indicating the current position of the patient, and writes the position information D1 in the patient position table TB4. When the patient is outside the hospital, the position information D1 can be obtained, for example, by searching for the position of the PHS terminal or mobile phone device (portable terminal device 5B) owned by the patient. The order notification system 1 may be provided with GPS (Global Positioning Systems) or the like, but since a service for searching for a position is provided by each communication company or the like, patient position information D1 may be acquired using this service. . That is, the position information acquisition unit 112 accesses the communication company system at predetermined time intervals, and acquires the position of the portable terminal device 5B owned by the patient as the position information D1. Then, the latitude and longitude indicated by the position information D1 are written in the patient position table TB4.
[0051]
Note that the longitude and latitude and the facility code are used to represent the location of the facility, but the address of the facility may also be used. Alternatively, the location of the facility may be represented by a relative positional relationship with the hospital, such as “500 m east from the hospital and 1500 m south”.
[0052]
When the patient is in the hospital, the portable terminal device 5B is turned off, and the in-hospital terminal device 5A is turned on. Therefore, the position information acquisition unit 112 can acquire position information D1 indicating that the current position of the patient is a hospital by determining whether or not communication with the in-hospital terminal device 5A can be performed. it can. Alternatively, when the information indicating that the position of the portable terminal device 5B is unknown is received from a communication company, the patient position may be regarded as a hospital. The facility code of the patient position table TB4 is “9999”. In addition, when the examination state of the reservation management table TB1 becomes “Done”, that is, when the examination of the patient is finished, the acquisition of the position information D1 of the patient is stopped.
[0053]
Further, the location information acquisition unit 112 compares the facility code acquired now with the facility code acquired before and determines that the patient has moved from outside the hospital into the hospital, and the notification destination management table TB2 The flag FG is rewritten to “1”. Accordingly, the in-hospital terminal device 5A becomes the highest notification destination. Conversely, when it is determined that the patient has moved from the hospital to the outside of the hospital, the value is rewritten to other than “1”. For example, the flag FG is rewritten to “9” if the notification address is registered in the current day priority notification destination 9 of the notification destination management table TB2, and is rewritten to “2” if not registered. That is, the flag FG indicates the notification destination having the highest priority, and also indicates whether the patient is in the hospital or outside.
[0054]
Based on the reservation date and time D6 of the reservation management table TB1, the patient status information D2 of the notification destination management table TB2, the position information D1 of the patient position table TB4, the progress information D5 of the examination progress table TB5, etc. The time (scheduled notification time P) at which it is necessary to notify the patient that the examination order is approaching is calculated and stored in the notification destination management table TB2.
[0055]
When the flag FG of the notification destination management table TB2 is other than “1”, that is, when the patient is outside the hospital, first, the distance between the current location of the patient indicated by the position information D1 and the hospital is obtained, and a standard human being is obtained. A time T1 required for the distance (for example, a healthy person walking at 4 km / h) to move the distance is obtained. The standard required time stored in the facility position table TB3 may be the time T1. Next, in order to consider the condition of the patient's body, the time T1 ′ is obtained by adjusting the time T1 based on the patient status information D2. For example, when the patient is elderly, the time indicated by the patient status information D2 is such that the time T1 is multiplied by a predetermined coefficient, or if the patient has a broken arm, the predetermined time is added to the time T1. Make adjustments accordingly. On the other hand, in order to consider the progress of other patients' examinations at the department, the appointment date D6 is adjusted based on the progress information D5 to obtain the time T2 at which the latest examination start time is predicted. Then, the scheduled notification time P is calculated by subtracting the time T1 ′ from the time T2.
[0056]
When the flag FG of the notification destination management table TB2 is “1”, it can be seen that the patient is in the hospital, and therefore the scheduled notification time P is obtained by subtracting a predetermined time (for example, 10 minutes) from the reserved date D6. Calculated.
[0057]
The calling time determination unit 111 compares the current time with the scheduled notification time P stored in the notification destination management table TB2 for each predetermined time, and the current time is the same as the scheduled notification time P or the scheduled notification time P. If it has passed, it is determined that the patient must be called to the department.
[0058]
When it is determined that the patient has to be called, the patient calling unit 113 transmits notification information D3 indicating that the order of examination is approaching to the in-hospital terminal device 5A or the portable terminal device 5B, and the patient Call the department. The transmission procedure will be described with reference to a flowchart.
[0059]
12 is a flowchart for explaining the flow of processing for transmitting the notification information D3, FIG. 13 is a diagram showing an example of a call notification screen HG31 of the portable terminal device 5B having a response function, and FIG. 14 is a diagram of the hospital terminal device 5A. FIG. 15 is a diagram illustrating an example of a call notification screen, and FIG. 15 is a diagram illustrating an example of a call notification screen HG41 of the portable terminal device 5B that does not have a response function.
[0060]
As shown in FIG. 12, first, the notification information D3 is transmitted to the notification destination indicated by the flag FG of the patient stored in the notification destination management table TB2 (# 51). That is, it transmits to the notification destination with the highest priority. For example, in the case of the patient of “patient code = 0006” shown in FIG. 6, “2” is set in the flag FG, so that the notification information D3 is transmitted to the notification destination address stored in the notification destination 2. In the case of a patient with “patient code = 0004”, since “1” is set in the flag FG, the notification information D3 is transmitted to the in-hospital terminal device 5A (rental terminal A) lent to the patient. The notification information D3 is transmitted to the portable terminal device 5B as follows according to the type of notification destination. When the notification destination address of the notification destination is an email address, the notification information D3 is transmitted as an email. At this time, as shown in FIG. 13A, a call notification screen HG31 indicating that the examination order is approaching is displayed on the portable terminal device 5B. When the notification destination address is a telephone number, the notification information D3 is transmitted to the portable terminal device 5B as an audio signal. The voice signal is generated by a known voice synthesis technique. When the notification destination is the in-hospital terminal device 5A, the notification information D3 is transmitted as character data or data in a predetermined format corresponding to the in-hospital terminal device 5A. At this time, the call notification screen HG51 shown in FIG. 14 is displayed on the in-hospital terminal device 5A.
[0061]
If the patient's flag FG indicates “9”, the notification information D3 is also transmitted to the notification destination indicated by the current day priority notification destination 9 in addition to the above notification destination. Alternatively, assuming that the notification destination indicated by the current day priority notification destination 9 is the notification destination with the highest priority, the notification information D3 may be initially transmitted only to the notification destination.
[0062]
It is determined whether or not the notification information D3 has been delivered to the patient (# 52). When the notification information D3 is transmitted to the portable terminal device 5B as an electronic mail in step # 51, the notification information D3 is received by receiving a reply mail as shown in FIG. 13B from the portable terminal device 5B. It is determined that it has been delivered. However, in the case of the portable terminal device 5B that does not have a function for responding to an e-mail, if the e-mail is received by the portable terminal device 5B, the notification information D3 regardless of whether or not the patient has read the e-mail. Is determined to have been delivered. In this case, a call notification screen HG41 shown in FIG. 15 is displayed on the portable terminal device 5B. When the notification information D3 is transmitted as voice data to the portable terminal device 5B, it is determined that the notification information D3 has been delivered by the patient pressing a predetermined push button in accordance with voice guidance. When the notification information D3 is transmitted to the in-hospital terminal device 5A, when the confirmation button BN1 of the in-hospital terminal device 5A shown in FIG. 14 is pressed, it is determined that the notification information D3 has been delivered.
[0063]
On the other hand, when a reply e-mail is not sent from the portable terminal device 5B even after a predetermined time, when an e-mail is returned with an unknown destination, when the telephone is busy or the telephone push-phone is not pressed If the confirmation button BN1 of the hospital terminal device 5A is not pressed, it is determined that the notification information D3 has not been delivered.
[0064]
If it is determined that the notification information D3 has been delivered to the patient (Yes in # 52), the process for calling the patient ends.
When the notification information D3 cannot be delivered to the patient, the notification information D3 may be retransmitted several times after a predetermined time. If the notification information D3 is not delivered to the patient after all (No in # 52), the notification information D3 is transmitted to the next highest priority notification destination (# 53). If the notification information D3 is not delivered to the patient even if it is transmitted to the notification destination, it is further transmitted to the notification destination of the next priority (# 52, # 53).
[0065]
If the notification information D3 is not delivered to the patient even if the notification information D3 is sent to all the notification destinations, the order of the patient is skipped, and then the order of the reserved patients is advanced. Also good.
[0066]
Comparing the call notification screen HG51 with the call notification screens HG31 and HG41, it can be seen that the contents of the notifications (messages) displayed on the in-hospital terminal device 5A and the portable terminal device 5B are different. In the case of the in-hospital terminal device 5A, there is a difference that notification is made to the patient in the hospital, and in the case of the portable terminal device 5B, notification is made to the patient outside the hospital. It is.
[0067]
In other words, if the patient is in the hospital, the scheduled time for the examination is approaching, and you can go to the department where you will be examined immediately. Display a message. On the other hand, in the case of a patient outside the hospital, there is a time until the scheduled examination time, so the actual examination start time may change depending on the progress of the examination of other patients. Therefore, not prompting to return to the reception immediately, but displaying only the currently predicted examination start time and waiting time, the patient is warned that the order of examination is approaching.
[0068]
Returning to FIG. 3, when there is an inquiry about the order of examination from the patient, the waiting state inquiry unit 104 inquires about the order of the patient in the reservation management table TB1 and sends the answer to the in-hospital terminal device 5A or the mobile phone. Type terminal device 5B. These processes are performed in the following procedure. 16 is a diagram showing an example of a display screen of the portable terminal device 5B when inquiring about the order, and FIG. 17 is a diagram showing an example of a display screen of the hospital terminal device 5A when inquiring about the order.
[0069]
First, the portable terminal device 5B is accessed to the hospital site. When No. 2 (wait status inquiry) is selected from the reservation screen HG14 shown in FIG. 7 (f), the wait status inquiry unit 104 transmits screen information for displaying the reservation selection screen to the portable terminal device 5B. To do. Then, a reservation selection screen HG71 shown in FIG. 16A is displayed on the portable terminal device 5B. If there are multiple appointments on the day, multiple numbers will be displayed.
[0070]
When any number is selected, the waiting status reference unit 104 accesses the reservation management table TB1, and obtains the number of undiagnosed patients among the patients before the order of the patients. Then, the obtained number of persons and the current progress of the medical examination are transmitted as response information D4 to the portable terminal device 5B. Then, the order confirmation screen HG72 shown in FIG. 16B is displayed on the portable terminal device 5B.
[0071]
In the case of the in-hospital terminal device 5A, the patient can make an inquiry about the order of examination by performing the same operation. At this time, the order confirmation screen HG82 shown in FIG. 17B is displayed on the hospital terminal device 5A.
[0072]
Next, the overall processing flow of the order notification system 1 will be described with reference to a flowchart. FIG. 18 is a flowchart illustrating an example of the overall processing flow of the order notification system 1.
[0073]
Assume that the hospital is already booked for a patient's visit, and that the patient is about to leave home and go to the hospital.
In FIG. 18, when the patient accesses the hospital site from the portable terminal device 5B and requests a procedure for receiving a medical examination before leaving the home, the order notification system 1 performs the process at the conventional reception window for the patient. Similar processing is performed (# 1).
[0074]
Patient position information D1 is acquired every predetermined time (# 2), and a scheduled notification time P is calculated (# 3). If the current time is the same as the scheduled notification time P or if the scheduled notification time P has passed (Yes in # 4), priority is given to the notification information D3 until a notification that the order of examination is approaching is delivered to the patient. The information is transmitted to the notification destination (in-hospital terminal device 5A or portable terminal device 5B) in descending order (# 5). The procedure of transmitting the notification information D3 is as described in the flowchart shown in FIG.
[0075]
If the scheduled notification time P has not yet been reached (No in # 4), the acquisition of the patient position information D1 and the calculation of the scheduled notification time P are repeated (# 2, # 3).
When there is an inquiry about the order of examination from a patient, the order notification system 1 performs processing in the following procedure. FIG. 19 is a diagram for explaining the flow of processing for inquiring about the waiting status of the order of patient examination.
[0076]
As shown in FIG. 19, when a patient connects to a hospital site using the portable terminal device 5B, selects a hospital to be visited and logs on, the menu screen HG13 shown in FIG. 5B. When No. 2 (reservation confirmation / change) is selected on the menu screen HG13, a reservation screen HG14 shown in FIG. 7F is displayed (# 91).
[0077]
Here, when No. 2 (waiting status inquiry) on the reservation screen HG14 is selected, the order notification system 1 receives a command from the portable terminal device 5B (# 92), and the content of the command is the order of examination. Is confirmed (Yes in # 93), and information related to the examination order of the patient is acquired with reference to the contents of the reservation management table TB1 (# 94). Then, the acquired information is transmitted to the requesting portable terminal device 5B (# 95). Then, an order confirmation screen HG72 as shown in FIG. 16B is displayed on the portable terminal device 5B.
[0078]
According to this embodiment, it can be notified that the order of the examination of the patient is approaching regardless of where the current position of the patient is. Therefore, the patient's range of action while waiting for a medical examination can be expanded.
[0079]
In addition, the patient in the hospital is notified using the conventional in-hospital terminal device 5A dedicated to the hospital, and the portable terminal device 5B owned by the patient is used for the patient outside the hospital. Since the notification is performed by using the system, it is possible to construct and operate an order notification system capable of calling a patient regardless of inside or outside the hospital without incurring high costs.
[0080]
In the present embodiment, the patient position information D1 is acquired at predetermined time intervals, but may be acquired at other timings. For example, the position information D1 may be acquired every time a patient is examined.
[0081]
When the notification destination is an e-mail address, an e-mail format is used as the notification information D3 (see FIG. 13A), but a Web page format may be used. For example, a check box may be provided in the Web page, and when the check box related to the patient is turned on, information indicating that the patient has received the notification may be automatically transmitted to the order notification system 1. .
[0082]
In the above embodiment, the reservation management table TB1 and the examination progress table TB5 are held (stored) in the reception reservation server 2A, but these tables are a hospital information server that is a comprehensive information system in the hospital. You may comprise so that it may hold in (not shown). Then, each means described above is configured to perform processing with reference to the reservation management table and the examination progress table on the hospital information server, and the hospital information server accepts the examination reservation from the medical department terminal device 4. You may comprise as follows.
[0083]
With this configuration, the reception reservation server 2A and the call management server 2B can be provided in an independent network different from the network to which the hospital information server belongs (hospital network). That is, it is possible to hold information related to reservation reception in the hospital information server and hold the patient's personal information in a network that cannot be accessed from the in-hospital terminal device 5A or the portable terminal device 5B used by the patient. As a result, it is possible to prevent unauthorized access from the outside to steal the patient's personal information.
[0084]
The order notification system 1 of the present invention can be used not only for hospitals but also for other services that require waiting.
In addition, the order notification system 1, the reception reservation server 2A, the call management server 2B, the reception window terminal device 3, the configuration of the whole or each part of the medical department terminal device 4, the processing content, the processing order, and the like are in accordance with the spirit of the present invention. It can be changed as appropriate.
(Supplementary Note 1) An order notification system that notifies a user waiting for an order to receive a service provided at a predetermined place that the order is approaching,
Position information acquisition means for acquiring position information indicating the current position of the user;
Each time the position information is acquired by the position information acquisition means, the travel time required to move from the user position indicated by the position information to the predetermined location and the scheduled time at which the user turns A notification time acquisition means for obtaining a notification time of a schedule to notify that the order is approaching based on;
A notification means for notifying the user that the order is approaching when the current time has reached the latest scheduled time determined by the notification time acquisition means;
An order notification system characterized by comprising: (1)
(Supplementary Note 2) An order notification system for notifying a user waiting for an order that the order is approaching,
Notification destination storage means for storing one or a plurality of notification destinations for the notification to each user with priority ranking;
Position information acquisition means for acquiring position information indicating the current position of the user;
Notification information transmission for transmitting notification information indicating that the user's order is approaching based on the scheduled time when the user's turn is coming and the position information to the user in order of priority until it is delivered to the user Means,
An order notification system characterized by comprising: (2)
(Supplementary Note 3) The notification destination storage means stores the terminal device passed to the user as one of the notification destinations.
The order notification system according to attachment 2.
(Supplementary Note 4) The user waits for an order to receive a service provided at a predetermined place,
The notification information transmitting means transmits the notification information at a timing based on a movement time required to move from the position indicated by the position information to the predetermined location;
The order notification system according to Supplementary Note 2 or Supplementary Note 3. (3)
(Additional remark 5) The said notification destination memory | storage means changes the priority of the said notification destination based on the said positional information.
The order notification system according to any one of appendix 2 to appendix 4. (4)
(Additional remark 6) It has the waiting condition information transmission means which transmits the waiting condition information which shows the number of other users who wait for an order before the user to the notification destination.
The order notification system according to any one of appendix 2 to appendix 5.
(Supplementary note 7) An order notification method for notifying a user waiting for an order that the order is approaching,
One or more notification destinations for the notification to each user are stored with priorities,
Obtaining location information indicating the current location of the user;
The notification information indicating that the user's order is approaching based on the scheduled time when the user's order turns around and the position information is transmitted to the notification destination in descending order of priority until it is delivered to the user.
An order notification method characterized by that.
(Supplementary note 8) A computer program used for a computer for notifying a user waiting for an order that the order is approaching,
Processing for obtaining position information indicating the current position of the user;
Based on the scheduled time when the user turns and the position information, notification information indicating that the user's order is approaching is sent to the users in order of priority until the notification is sent to the user. Processing to send to the notification destination for
A computer program for causing a computer to execute. (5)
[0085]
【The invention's effect】
According to the present invention, a user can be called regardless of where the user waiting for the turn is.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating a configuration of an order notification system according to the present invention.
FIG. 2 is a diagram illustrating an example of a configuration of a reception reservation server and a call management server.
FIG. 3 is a diagram illustrating functional configurations of a reception reservation server and a call management server.
FIG. 4 is a diagram illustrating an example of a reservation management table.
FIG. 5 is a diagram showing an example of a diagnosis progress table.
FIG. 6 is a diagram illustrating an example of a notification destination management table.
FIG. 7 is a diagram showing an example of a display screen of the portable terminal device until logging on to a hospital site.
FIG. 8 is a diagram illustrating an example of a display screen of a portable terminal device when changing a notification destination or the like.
FIG. 9 is a diagram illustrating an example of a display screen of a portable terminal device when performing a reception procedure.
FIG. 10 is a diagram illustrating an example of a facility position table.
FIG. 11 is a diagram showing an example of a patient position table.
FIG. 12 is a flowchart illustrating a flow of processing for transmitting notification information.
FIG. 13 is a diagram illustrating an example of a call notification screen of a portable terminal device having a response function.
FIG. 14 is a diagram illustrating an example of a call notification screen of a hospital terminal device.
FIG. 15 is a diagram illustrating an example of a call notification screen of a portable terminal device that does not have a response function.
FIG. 16 is a diagram illustrating an example of a display screen of a portable terminal device when inquiring about an order;
FIG. 17 is a diagram illustrating an example of a display screen of a hospital terminal device when inquiring about an order;
FIG. 18 is a flowchart illustrating an example of the overall processing flow of the order notification system.
FIG. 19 is a diagram for explaining the flow of processing for inquiring about the waiting state of the order of examination of patients.
[Explanation of symbols]
1 Order notification system
5A In-hospital terminal device (notification destination)
5B Portable terminal device (notification destination)
104 Situation inquiry section (waiting situation information transmission means)
107 Schedule time calculation unit (notification time acquisition means)
112 Location information acquisition unit (location information acquisition means)
113 Patient calling part (notification means, notification information transmission means)
D1 Location information
D3 notification information
D4 answer information (waiting situation information)
D6 Reservation date (planned time)
TB2 notification destination management table (notification destination storage means)

Claims (5)

An order notification system that notifies a user waiting for an order to receive a service provided at a predetermined place that the order is approaching,
Position information acquisition means for accessing and acquiring position information indicating the current position of the user at a predetermined time by accessing a system that provides a service for searching for a position ;
Each time the position information is acquired by the position information acquisition means, the travel time required to move from the user position indicated by the position information to the predetermined location and the scheduled time at which the user turns A notification time acquisition means for obtaining a notification time for notifying that the order has been approached based on;
A notification means for notifying the user that the order is approaching when the current time has reached the latest notification time determined by the notification time acquisition means;
An order notification system characterized by comprising: An order notification system that notifies a user waiting for an order that the order is approaching,
Notification destination storage means for storing one or a plurality of notification destinations for the notification to the user with priorities;
Position information acquisition means for acquiring position information indicating the current position of the user;
Priority order changing means for changing the priority order of the notification destination stored in the notification destination storage means based on the position information;
On the basis of the scheduled time and the position information sequentially comes around the user, the notification information indicating that the order of the user is close to the notification destination storage means in order of priority until delivered to the user storage A notification information transmitting means for transmitting to the notification destination,
An order notification system characterized by comprising: The user waits for an order to receive a service provided at a predetermined location,
The notification information transmitting means transmits the notification information at a timing based on a movement time required to move from the position indicated by the position information to the predetermined location;
The order notification system according to claim 2. A computer program used for a computer for notifying a user who is waiting for an order to receive a service provided at a predetermined place that the order is approaching,
In the computer,
For every predetermined time, the location information indicating the current location of the user is accessed and acquired by accessing a system that provides a service for searching for the location,
Each time the position information is acquired, the order approaches based on the travel time required to move from the user position indicated by the position information to the predetermined location and the scheduled time when the user turns. Execute the process for obtaining the notification time to notify
When the current time has reached the latest notification time, to execute a process to notify the user that the order has approached,
A computer program characterized by the above. Used for a computer having a notification destination storage means for notifying a user waiting for an order that the order is approaching and storing one or a plurality of notification destinations for the notification with priority given to the user A computer program,
In the computer,
Processing for obtaining position information indicating the current position of the user;
A process of changing the priority order of the notification destinations stored in the notification destination storage unit based on the position information;
Based on the scheduled time when the user turns around and the position information, notification information indicating that the user's order is approaching is stored in the notification destination storage means in descending order of priority until it is delivered to the user. Processing to be sent to the notification destination,
A computer program characterized by the above.

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