JP2003143648A - Order-in-waiting informing system and computer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order-in-waiting informing system to call a user's name independently of a place where the user is. SOLUTION: The order-in-waiting informing system 1 for informing the user awaiting its turn to receive a service about it that its turn is approaching, is provided with: a position information acquisition section 112 that acquires position information D1 denoting a current place of the user in a prescribed timing; a scheduled time calculation section 107 that obtains a notice time to inform the user about its approaching turn on the basis of a moving time required for the user to move from a current place denoted by the position information D1 to a service providing place and a schedule time D6 when the user's turn comes every time the position D1 is acquired; and a patient call section 113 that informs the user about its approaching turn when the current time reaches a newest notice time obtained by the scheduled time calculation section 107.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order notification system and an order notification method for notifying a user who is waiting for his or her turn that the order is approaching, and particularly to an optimum order for calling a patient in a hospital. The present invention relates to a notification system and a turn notification method.

[0002]

2. Description of the Related Art Conventionally, a display panel or a premises broadcast has been used as a means for notifying a user waiting for a turn that the turn has come.

[0003] For example, in a large-scale medical facility such as a general hospital, a number tag is given to each patient who comes to the hospital. And
By displaying the number on the display panel installed in the waiting room or the like, the patient is notified that the order of medical examination has come. Or, by announcing the number on the local broadcast, it is notified that the turn has come.

When using a display board, the patient has to wait long before the display board is visible. On the other hand, when using the local broadcast, it is possible to act freely within the range where the announcement can be heard. However, in order to prevent many announcements from flowing and making the hospital noisy, and to prevent the announcements of different departments from intermingling with each other, the range of announcements that can be heard is actually limited to each department. There are many cases. In the end, in each case, the patient has to wait in order within a defined range.

In order to eliminate such inconvenience for patients, a method of lending a calling terminal to each patient who visits the hospital and sending a message to the calling terminal to notify the patient that it is his turn has been proposed. Proposed.

A pager (pager (registered trademark)) is mainly used as a calling terminal lent to a patient. This is because the use of mobile phone terminals and PHS terminals is prohibited in hospitals in order to prevent adverse effects on medical equipment. Generally, PHS terminals are said to have less influence on medical devices because they output smaller radio waves than mobile phone terminals. However, since it is almost impossible to distinguish between a PHS terminal and a mobile phone terminal, in practice, in order to reliably prevent accidents caused by a mobile phone, use of the terminal is prohibited regardless of the type of terminal. is there. Therefore, a device such as a pager, which can be easily distinguished from the mobile phone terminal in appearance, is used as the calling terminal.

Further, the usable range of the calling terminal is often limited to the hospital. This is because it is preferable to use a wireless LAN as a communication network rather than using a public network provided by a communication company in order to reduce the cost of constructing and operating a calling system. Therefore, the range of action of patients waiting for their turn is limited to the hospital.

[0008]

However, there are many requests from patients who want to wait for the order of medical examination outside the hospital. Because, for example, if you want to avoid nosocomial infections, lie in your car until it's your turn, breathe fresh air outside, or do other errands while you wait for the test results. This is because there are cases when you want to.

An object of the present invention is to provide a turn notification system and a turn notification method capable of calling a user regardless of where the user waiting for a turn is.

[0010]

A turn notification system according to the present invention is a turn notification system for notifying a user who is waiting in order to receive a service provided at a predetermined place to the effect that the turn is near. Therefore, every time the position information is acquired by the position information acquisition unit that acquires the position information indicating the current position of the user at a predetermined timing, the position information of the user indicated by the position information is acquired. A notification time obtaining unit that obtains a notification time for notifying that the order is approaching based on the travel time required to move from the position to the predetermined place and the scheduled time when the user's order is around; When the time has reached the latest notification time obtained by the notification time acquisition means, a notification hand for notifying the user that the order is approaching Made with a door.

Alternatively, in a turn notification system for notifying a user who is waiting for a turn that the turn is approaching, one or a plurality of notification destinations for the notification to each user are prioritized. A destination storage means for storing
Position information acquisition means for acquiring position information indicating the current position of the user, and a notification time indicating that the user's turn is approaching based on the scheduled time when the user's turn turns and the position information. And a notification information transmitting unit for transmitting the notifications to the notification destination in descending order of priority until the notification is delivered to the user.

[0012] Preferably, the notification destination storage means stores the terminal device handed over to the user as one of the notification destinations. Alternatively, the user waits in order to receive a service provided at a predetermined place, and the notification information transmitting means is required to move from the position indicated by the position information to the predetermined place. The notification information is transmitted at a timing based on the traveling time.

Alternatively, the notification destination storage means changes the priority of the notification destination based on the position information. Alternatively, it has wait state information transmitting means for transmitting to the notification destination the wait state information indicating the number of other users waiting for the turn before the user.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a diagram for explaining the configuration of a turn notification system 1 according to the present invention, and FIG. 2 is a reception reservation server 2A.
FIG. 3 is a diagram illustrating an example of the configuration of the call management server 2B, and FIG. 3 is a diagram illustrating the functional configurations of the reception reservation server 2A and the call management server 2B.

The turn notification system 1 according to the present invention is provided in a medical facility (medical institution) such as a hospital. As shown in FIG. 1, a reception reservation server 2A and a call management server 2 are provided.
B, reception desk terminal device 3, medical department terminal device 4, and the like. These devices are connected to each other by a communication line 6. Since the communication line 6 is connected to the Internet, the reception reservation server 2A and the call management server 2B can send and receive data to and from other devices on the Internet.

The reception reservation server 2A performs processing regarding reception and reservation of a person who visits a hospital to receive medical treatment such as medical examination, treatment, or examination, and manages various information. In other words, the reception reservation server 2A uses the HIS (ho
spital information system) server. Hereinafter, a person who visits a hospital to receive medical treatment may be simply referred to as a “patient”, and medical actions such as medical examination, treatment, and examination may be simply referred to as a “medical examination”.

At the hospital, one in-hospital terminal device 5A is rented out to each patient who has come to the hospital and has completed the procedure for reception at the reception window. As the in-hospital terminal device 5A, for example, a pager (pager) is used. If there is no risk of adversely affecting the medical equipment in the hospital, an interactive pager or PHS (Personal Handy-phone System) terminal or the like having a data transmission function may be used. Alternatively, Bluetooth (trademark) or wireless L
You may use the portable terminal device corresponding to AN etc. The in-hospital terminal device 5A lent to the patient can communicate with the turn notification system 1 only in the hospital.

The call management server 2B notifies the in-hospital terminal device 5A that the examination order is approaching, and performs a process for calling the patient to the medical department or examination room. Also, instead of the hospital terminal device 5A lent to the patient, the patient's own mobile phone device or PDA (Pe
Portable terminal device 5B such as rsonal Digital Assistant)
May be notified to. However, in order to prevent the medical device from being adversely affected, the portable terminal device 5B must be powered off in the hospital. Therefore, the portable terminal device 5B is used exclusively outside the hospital. Hereinafter, a place for receiving medical treatment such as a medical department and an examination room may be simply referred to as a “medical department”.

In this way, when the patient approaches his / her examination order, the in-hospital terminal device 5A or the portable terminal device 5 is used.
You can let B know about that, so you don't have to wait in line in the waiting room at the hospital. In addition, the patient can receive services such as checking the order of medical examinations online and receiving procedures at the time of visit by operating the portable terminal device 5B. The means for realizing these services in the order notification system 1 will be described below.

As shown in FIG. 2, the reception reservation server 2A and the call management server 2B are composed of a server body 21, a display device 22, a keyboard 23, a mouse 24, and the like. The server main body 21 includes the CPU 2a,
Magnetic storage device 2b, video interface 2c, communication interface 2d, input interface 2e, ROM2
f and RAM 2g. Reception reservation server 2
A UNIX (registered trademark) server, a workstation, a personal computer, or the like is used as the A and the call management server 2B.

The magnetic storage device 2b stores an operating system (OS) and various programs and data for realizing each function described later. These programs are installed in the magnetic storage device 2b from a recording medium ST such as a CD-ROM, MO or DVD-ROM. These programs and data are loaded into the RAM 2g as needed, and the CPU
2a.

The reception counter terminal device 3 is installed in the reception counter of a hospital and performs processing relating to reception of patients who have come to the hospital. The configuration of the reception window terminal device 3 is almost the same as the configuration of the reception reservation server 2A shown in FIG. However,
As shown in, a card reader 3R is provided. The card reader 3R is used to read a medical examination ticket of a patient who has come to the hospital.

The medical care department terminal device 4 is provided, for example, one for each medical care department and is used at the time of medical examination, treatment, examination, or the like. For example, it is used when reading a patient's chart, writing necessary items such as a medical examination result or a test result in the chart, or issuing a prescription.
The configuration of the clinical department terminal device 4 is the same as the configuration of the reception reservation server 2A shown in FIG. A workstation, a personal computer, or the like is used as the reception counter terminal device 3 or the clinical department terminal device 4.

With such a configuration, as shown in FIG. 3, the reception reservation server 2A has a logon processing unit 101,
Functions such as the patient reception unit 102, the notification destination registration unit 103, the waiting status inquiry unit 104, the information storage unit 105, the reservation reception unit 106, and the scheduled time calculation unit 107 are realized. The call management server 2B has functions such as a call determination unit 111, a position information acquisition unit 112, and a patient call unit 113. In the present embodiment, these functions are realized by being divided into two servers, but one server may be used depending on the scale of the hospital or the number of patients, or 3
It may be configured by being distributed to more than one server.

The information storage unit 105 stores the reservation management table T
B1, notification destination management table TB2, facility position table T
B3, a patient position table TB4, an examination progress table TB5, and the like are stored.

FIG. 4 is a diagram showing an example of the reservation management table TB1, FIG. 5 is a diagram showing an example of the medical examination progress table TB5, and FIG.
Is a diagram showing an example of the notification destination management table TB2, FIG. 7 is a diagram showing an example of the display screen of the portable terminal device 5B until the user logs on to the hospital site, and FIG. 8 is a portable type when changing the notification destination. FIG. 9 is a diagram showing an example of a display screen of the terminal device 5B, FIG. 9 is a diagram showing an example of a display screen of the portable terminal device 5B when performing a reception procedure, and FIG. 10 is a diagram showing an example of a facility position table TB3. 11 is a diagram showing an example of the patient position table TB4.

As shown in FIG. 4, the appointment management table TB1 stores information regarding appointments for patient consultations.
The "patient code" in the first column stores a patient code for identifying the patient. The "reservation date and time" stores the date and time of the appointment for the medical examination of the patient.

In each medical department, the next examination is reserved for the patient who has finished the examination. That is, the reservation date and time D6 is input by the medical department terminal device 4 and transmitted to the reception reservation server 2A. The reservation receiving unit 106 refers to the reservation management table TB1 and confirms that the received reservation date and time is free. And the patient code for that patient,
The reservation date and time, the department name, the doctor in charge, etc. are stored in the reservation management table TB1. Similarly, when the patient who visited the hospital is the first visit, the reception window terminal device 3 inputs data regarding the reservation. Further, the user can operate the portable terminal device 5B to make a reservation or change the reservation date and time.

In the "examination state", medical state information indicating whether or not the medical treatment of the patient is completed is stored. “Unknown” indicates that the medical examination is not completed yet, “medium” indicates that the medical examination is currently underway, and “done” indicates that the medical examination is completed. That is, in each medical department, the fact is input by the medical department terminal device 4 when the medical care of the patient starts and when the medical care ends. Then, according to this, the examination state of the reservation management table TB1 is rewritten.

In each medical department, depending on the content of the medical examination of the patient, the medical examination may be prolonged or an urgent case may occur, which may delay the start of medical examination of the subsequent patient. On the contrary, there are cases in which the appointment start time for other patients may be earlier due to cancellation of appointment for the appointment. Such a progress of the examination is input by the clinical department terminal device 4 and is stored in the examination progress table TB5 as the progress information D5 as shown in FIG.

It should be noted that the progress status is judged when the end of the medical examination or the cancellation of the reservation is input from the medical department terminal device 4, and the result is stored in the medical examination progress table TB5 as the progress information D5. Good. Alternatively, as another form, the time when the actual medical examination of the patient starts (medical examination start time) without independently having the medical examination progress table TB5.
The reservation management table TB1 may be provided with an item (field) for storing the information, and the progress status of each medical department may be confirmed by comparing the reserved date and time D6 with the examination start time.

As shown in FIG. 6, the notification destination management table TB2 stores information about the notification destination for notifying the patient that the order of medical examination is approaching. A device name for identifying the in-hospital terminal device 5A lent to the patient is stored in “Notification 1” in the third column. That is, the hospital terminal device 5A is provided to the patient who has accepted at the reception desk.
Is rented, the device name is input by the reception window terminal device 3. Then, this device name is written in the notification destination management table TB2.

The "notification destination 2", "notification destination 3", ... Stores the telephone number or e-mail address of the portable terminal device 5B owned by the patient. Hereinafter, the telephone number or e-mail address may be simply referred to as “notification destination address”. When the patient owns a plurality of portable terminal devices 5B, the notification destination addresses are stored from the left column (notification destination 2) in the order of the portable terminal device 5B that is desired to be used as the notification destination of the approaching order. . That is, the notification destination addresses are stored in descending order of priority used as the notification destination. Similarly, when one portable terminal device 5B has both a call function and an e-mail function, both the telephone number and the e-mail address can be used as the communication destination address.

The "current day priority notification destination 9" stores the telephone number or e-mail address of the portable terminal device 5B used as a notification destination that the order is approaching only on the day of the medical examination. For example, when there is an attendant who accompanies the patient only on that day and wants to use the mobile phone device of the attendant as the notification destination, the “preferred notification destination on the day 9” is used.

The "patient status" stores patient status information D2 regarding the physical condition of the patient. For example,
Information about the disease name, symptoms, auxiliary equipment used, whether or not the elderly, age, sex, or disability is stored.
The "password" stores a password for user authentication when logging on to the order notification system 1 from the portable terminal device 5B.

Returning to FIG. 3, the notification destination registration unit 103 and the logon processing unit 101 assign the notification destination telephone number or e-mail address designated by the patient to the notification destination management table T.
A process for registering in B2 is performed. Such processing is realized by communicating with the portable terminal device 5B, as described below.

First, the patient operates the portable terminal device 5B to access a hospital site for patients (hereinafter referred to as "hospital site"). For example, FIG.
As shown in (c), a predetermined menu such as the initial screen HG11 is sequentially selected, or URL (Uniform Resource L
ocators) to access the hospital site. At this time, the notification destination registration unit 103 transmits the screen information for the logon screen to the portable terminal device 5B, whereby the logon screen HG12 shown in FIG. 7D is displayed on the portable terminal device 5B. . As screen information,
Hypertext described in HTML (Hypertext Markup Language) or the like is used. The same applies hereinafter.

The patient inputs his / her patient code and password on the logon screen HG12. At this time, the logon processing unit 101 compares the input patient code and password with the notification destination management table TB2 to perform user authentication. When it is confirmed that the user is an authorized user, the menu screen H is displayed on the portable terminal device 5B.
G13 and the reservation screen HG14 are displayed in order.

When No. 3 (setting change) is selected on the reservation screen HG14, a setting change screen HG21 is displayed as shown in FIG. Then, when No. 1 (change notification destination) is selected here, a notification destination change screen HG22 is displayed. The notification destination change screen HG22 of FIG. 8B is a screen for a patient having three notification destination addresses.

When any one of Nos. 1 to 4 is selected on the notification destination change screen HG22, the notification destination registration unit 1
03 writes the number in the flag FG of the patient in the notification destination management table TB2. Therefore, for example, when the fourth email address is selected, the flag FG is rewritten to "4". Then, the portable terminal device 5B
A change confirmation screen HG23 shown in FIG. 8C is displayed on. Numbers 1 to 4 of the notification destination change screen HG22 are respectively
It corresponds to "notification destination 1" to "notification destination 4" of the notification destination management table TB2.

As described above, as a general rule, the priorities of the notification destinations indicating that the examination order is approaching are higher from the left of the notification destination management table TB2. But as an exception,
The notification destination indicated by the flag FG is treated as the highest priority, regardless of the principle described above.

If No. 9 (priority on the current day) is selected on the notification destination change screen HG22, the notification destination registration unit 103 rewrites the flag FG of the patient to "9". Then, as shown in FIG. 8D, the current day notification destination registration screen HG24 is displayed on the portable terminal device 5B. Here, when the notification destination address to be used as the notification destination is input only on the day of receiving the medical examination, the notification destination registration unit 103 sets the notification destination address in the “current day priority notification destination 9” of the notification destination management table TB2.
To store. Similarly, by selecting No. 0 (other) of the notification destination change screen HG22, the normally used notification destination address can be changed or new registration can be performed.

As described above, the patient is the portable terminal device 5B.
By operating, the telephone number or e-mail address used as the notification destination can be registered or changed.

The patient reception unit 102 performs processing for remotely completing the procedure of hospital reception without the patient having to stop at the reception window of the hospital on the day of examination. Normally, the patient has to go to the reception desk of the hospital once on the day of the appointment, that is, on the day of the medical examination, and pass through the medical examination ticket to the card reader 3R to perform the procedure for the medical examination. In order to eliminate this annoyance, the patient reception unit 102 performs online reception processing by communicating with the portable terminal device 5B as described below.

First, as in the case of registering the notification destination address, a password or the like is input to the logon screen HG12 shown in FIG. 7D to access the hospital site from the portable terminal device 5B. Reservation screen HG1 shown in FIG. 7 (f)
When No. 4 to 1 (confirmation of reservation) is selected, the patient reception unit 1
02 transmits screen information for displaying the reception selection screen to the portable terminal device 5B. Then, the portable terminal device 5
On B, a reception selection screen HG61 shown in FIG. 9A is displayed. If there are multiple appointments on the day, multiple numbers will be displayed.

In the portable terminal device 5B, when the number for performing the reception procedure is selected from the reception selection screen HG61,
A reception confirmation screen HG62 shown in FIG. 9B is displayed.
When the "OK" button is pressed here, the patient reception unit 10
In No. 2, it is considered that the patient has come to the hospital for medical examination, and the same processing as the normal reception processing performed at the reception counter is performed. When the reception process is completed, the portable terminal device 5B is displayed as shown in FIG.
The acceptance completion screen HG63 shown in (c) is displayed.

As described above, the patient is in charge of the portable terminal device 5B.
By operating, it is possible to complete the procedure of reception at the hospital without stopping at the reception desk, and it is possible to shorten the stay time at the hospital.

Returning to FIG. 3, the facility position table TB3 stores information on the positions of facilities such as buildings around the hospital, parks, or parking lots. As shown in FIG. 10, the facility code for identifying the facility is stored in the second column of the facility position table TB3, and the latitude and longitude of the facility are stored in the third column and the fourth column, respectively. Also,
The fifth column stores the standard time required to move from the facility to the hospital. The required time may be calculated by actually walking at a standard speed (for example, 4 km / hour), or may be calculated based on the distance between two points. If the location (facility) uses transportation such as a train or a bus, the required time may be calculated in consideration of this. By referring to the facility location table TB3, the geographical location and temporal location of the facility around the hospital can be known.

As shown in FIG. 11, the patient position table TB4 stores information on the current position of the patient. The facility code of the facility in which the patient is located is stored in the second column. The present position of the patient can be known by comparing this facility code with the facility position table TB3. The facility code “9999” indicates that the patient is in the hospital. When the patient is in a facility that is not registered in the facility location table TB3, the facility code is not stored, but the latitude and longitude are stored in the third and fourth columns, respectively.

The position information acquisition unit 112 acquires position information D1 indicating the current position of the patient and writes the position information D1 in the patient position table TB4. When the patient is outside the hospital, the position information D1 is, for example, P
It can be obtained by searching the position of the HS terminal or the mobile phone device (portable terminal device 5B). GPS (Global Positioning System)
s) or the like may be provided, but since the service for searching the position is provided by each communication company or the like, the position information D1 of the patient may be acquired using this. That is, the position information acquisition unit 112 accesses the system of the communication company every predetermined time and acquires the position of the portable terminal device 5B owned by the patient as the position information D1. The latitude and longitude indicated by the position information D1 are then stored in the patient position table TB.
Write to 4.

Although the latitude and longitude and the facility code are used to represent the location of the facility, the address of the facility may be used. Or "500m to the east from the hospital, 1500 to the south"
As in “m”, the position of the facility may be represented by a relative positional relationship with the hospital.

When the patient is in the hospital, the portable terminal device 5B is powered off and the in-hospital terminal device 5A is powered on. Therefore, the position information acquisition unit 112
By determining whether or not it is possible to communicate with the in-hospital terminal device 5A, it is possible to acquire the position information D1 indicating that the current position of the patient is the hospital. Alternatively, when the information indicating that the position of the portable terminal device 5B is unknown is received from the communication company, the position of the patient may be regarded as the hospital. Then, the facility code of the patient position table TB4 is set to "9999". When the medical examination status of the reservation management table TB1 becomes “completed”, that is, when the medical examination of the patient ends, the acquisition of the position information D1 of the patient is stopped.

Further, the location information acquisition unit 112 compares the facility code acquired now with the facility code acquired before that, and when it is determined that the patient has moved from outside the hospital to inside the hospital, the location to be notified is notified. The flag FG of the management table TB2 is rewritten to "1". As a result, the hospital terminal device 5A
Is the notification destination with the highest priority. On the contrary, if it is determined that the user has moved from the inside of the hospital to the outside of the hospital, the value is rewritten to other than "1". For example, if the notification address is registered in the current day priority notification destination 9 of the notification destination management table TB2, the flag FG is rewritten to “9”, and if not registered, “2”.
Rewrite That is, the flag FG indicates not only the notification destination having the highest priority, but also whether the patient is inside or outside the hospital.

The scheduled time calculating unit 107 uses the reservation date and time D6 of the reservation management table TB1, the patient status information D2 of the notification destination management table TB2, the position information D1 of the patient position table TB4, the progress information D5 of the medical examination progress table TB5, and the like. Based on this, the time (notification scheduled time P) at which the patient must be notified that the examination order is approaching is calculated and stored in the notification destination management table TB2.

When the flag FG of the notification destination management table TB2 is other than "1", that is, when the patient is outside the hospital, first, the distance between the current position of the patient indicated by the position information D1 and the hospital is calculated, and the standard The time T1 required for a typical human (for example, a healthy human walking at a speed of 4 km / hour) to move the distance is obtained. The standard required time stored in the facility position table TB3 may be the time T1. Next, in order to consider the physical condition of the patient and the like, the time T1 is adjusted to obtain the time T1 ′ based on the patient situation information D2. For example, if the patient is old, the time T1 is multiplied by a predetermined coefficient, or if the patient has an arm fracture, the time T1 is
Patient status information D2 such as adding a predetermined time to
Adjust according to the situation indicated by. On the other hand, in order to consider the progress of the examination of other patients in the examination department, the reservation date / time D6 is adjusted based on the progress information D5, and the time T2 at which the latest examination start time is predicted is calculated. And time T2
The scheduled notification time P is calculated by subtracting the time T1 ′ from

When the flag FG of the notification destination management table TB2 is "1", it is known that the patient is in the hospital, so the notification schedule is calculated by subtracting a predetermined time (for example, 10 minutes) from the reserved date and time D6. The time P is calculated.

The calling time discriminating unit 111 compares the current time with the notification scheduled time P stored in the notification destination management table TB2 every predetermined time, and the current time is the same as the notification scheduled time P or the notification is made. If the scheduled time P has passed, it is determined that the patient should be called to the medical department.

When it is determined that the patient should be called, the patient calling unit 113 sends the notification information D3 indicating that the examination order is approaching to the in-hospital terminal device 5A or the portable terminal device 5B. And call the patient to the department. The procedure of the transmission will be described with reference to the flowchart.

FIG. 12 is a flowchart for explaining the flow of processing for transmitting the notification information D3, FIG. 13 is a diagram showing an example of the call notification screen HG31 of the portable terminal device 5B having a response function, and FIG. 14 is a hospital terminal. FIG. 15 is a diagram showing an example of a call notification screen of the device 5A, and FIG. 15 is a diagram showing an example of a call notification screen HG41 of the portable terminal device 5B having no response function.

As shown in FIG. 12, first, the notification information D3 is transmitted to the notification destination indicated by the flag FG of the patient stored in the notification destination management table TB2 (# 51). That is, the notification is transmitted to the notification destination having the highest priority. For example, in the case of the patient of “patient code = 0006” shown in FIG. 6, since the flag FG is set to “2”, the notification information D3 is transmitted to the notification destination address stored in the notification destination 2. In the case of a patient with “patient code = 0004”, since the flag FG is set to “1”, the notification information D is sent to the in-hospital terminal device 5A (lending terminal A) lent to the patient.
Send 3. The notification information D3 is transmitted to the mobile terminal device 5B as follows according to the type of the notification destination. When the notification destination address of the notification destination is an electronic mail address, the notification information D3 is transmitted as an electronic mail. At this time, as shown in FIG. 13A, the call notification screen HG indicating that the examination order is approaching is displayed on the portable terminal device 5B.
31 is displayed. When the notification destination address of the notification destination is a telephone number, the notification information D3 is transmitted to the portable terminal device 5B as a voice signal. The voice signal is generated by a known voice synthesis technique. Notification destination is hospital terminal device 5A
If it is, the notification information D3 is transmitted as character data or data of a predetermined format corresponding to the in-hospital terminal device 5A. At this time, the call notification screen HG51 shown in FIG. 14 is displayed on the hospital terminal device 5A.

When the flag FG of the patient indicates "9", the notification information D3 is transmitted to the notification destination indicated by the priority notification destination 9 of the day in addition to the above notification destination. Alternatively, assuming that the notification destination indicated by the priority notification destination 9 on the day is the notification destination having the highest priority, the notification information D3 may be initially transmitted only to the notification destination.

It is determined whether the notification information D3 has been delivered to the patient (# 52). When the notification information D3 is transmitted to the portable terminal device 5B as an electronic mail in step # 51, the notification information D3 is received by receiving a reply mail as shown in FIG. 13B from the portable terminal device 5B.
It is determined that 3 has been delivered. However, in the case of the mobile terminal device 5B that does not have a response function to the email, if the email is received by the mobile terminal device 5B,
It is determined that the notification information D3 has been delivered regardless of whether the patient has read the e-mail. In this case, the portable terminal device 5B has a call notification screen HG41 shown in FIG.
Is displayed. When the notification information D3 is transmitted to the portable terminal device 5B as voice data, the patient pushes a predetermined push button according to voice guidance,
It is determined that the notification information D3 has been delivered. When the notification information D3 is transmitted to the hospital terminal device 5A, when the confirmation button BN1 of the hospital terminal device 5A shown in FIG. 14 is pressed,
It is determined that the notification information D3 has been delivered.

On the contrary, when the reply mail is not transmitted from the portable terminal device 5B after a predetermined time, when the e-mail returns with the unknown destination, the telephone is busy or the touch-tone of the telephone is pushed. If there is not, or if the confirmation button BN1 of the hospital terminal device 5A is not pressed, it is determined that the notification information D3 has not been delivered.

When it is determined that the notification information D3 has been delivered to the patient (Yes in # 52), the process for calling the patient is completed. If the notification information D3 is not delivered to the patient, the notification information D3 may be retransmitted several times after a predetermined time. After all, if the notification information D3 is not delivered to the patient (No in # 52), the notification information D3 is transmitted to the notification destination having the next highest priority (# 53). Then, if the notification information D3 is not delivered to the patient even though the notification information is transmitted to the notification destination, the notification information D3 is further transmitted to the notification destination having the next priority (# 52, # 53).

If the notification information D3 is not delivered to the patient even if the notification information D3 is sent to all the notification destinations, the examination order of the patient is skipped, and the order of the patient who has made a reservation after that is skipped. You may move up.

Call notification screen HG51 and call notification screen HG
31 and HG41, it can be seen that the notifications (messages) displayed on the in-hospital terminal device 5A and the portable terminal device 5B have different contents. This is because there is a difference in that in the case of the in-hospital terminal device 5A, the patient inside the hospital is notified, and in the case of the portable terminal device 5B, the patient outside the hospital is notified. Is.

In other words, in the case of a patient in a hospital, the scheduled time for the medical examination is imminent, and since it is possible to go to the medical department where the medical examination is immediately received, the order will soon come around, so return to the reception desk. Message that prompts you to do so. On the other hand, in the case of a patient outside the hospital, since there is time until the scheduled medical examination time, the actual medical examination start time may change depending on the progress of medical examination of other patients.
Therefore, by not prompting the user to immediately return to the reception desk, by displaying only the currently predicted examination start time and waiting time, the patient is warned that the order of examination is approaching.

Returning to FIG. 3, the waiting situation inquiry unit 104
When a patient inquires about the order of medical examination, the reservation management table TB1 is inquired about the order of the patient, and the answer is transmitted to the in-hospital terminal device 5A or the portable terminal device 5B. These processes are performed in the following procedure. Figure 1
6 is a diagram showing an example of a display screen of the portable terminal device 5B when inquiring the order, and FIG. 17 is a diagram showing an example of a display screen of the in-hospital terminal device 5A when inquiring the order.

First, the portable terminal device 5B is accessed at the hospital site. Reservation screen HG1 shown in FIG. 7 (f)
When No. 4 to No. 2 (waiting status inquiry) is selected, the waiting status inquiry unit 104 transmits screen information for displaying the reservation selection screen to the portable terminal device 5B. Then, on the portable terminal device 5B, the reservation selection screen HG shown in FIG.
71 is displayed. If there are multiple appointments on the day, multiple numbers will be displayed.

When any one of the numbers is selected, the waiting situation inquiry unit 104 accesses the reservation management table TB1 and obtains the number of unexamined patients among the patients before the order of the patient. Then, the requested number of people and the current progress status of the medical examination are transmitted to the portable terminal device 5B as the answer information D4. Then, the order confirmation screen HG72 shown in FIG. 16B is displayed on the portable terminal device 5B.

Also in the case of the in-hospital terminal device 5A, the patient can inquire about the examination order by performing the same operation. At this time, the order confirmation screen HG82 shown in FIG. 17B is displayed on the in-hospital terminal device 5A.

Next, the overall processing flow of the order notification system 1 will be described with reference to the flowchart. FIG. 18 is a flowchart illustrating an example of the overall processing flow of the order notification system 1.

It is now assumed that the hospital has already made a reservation for the examination of a patient, and that the patient is about to leave home and go to the hospital. In FIG.
When a patient accesses the hospital site from the portable terminal device 5B and requests a procedure for receiving a medical examination before the patient leaves home, the turn notification system 1 performs the same processing as the processing at the conventional reception counter for the patient. Do (# 1).

The position information D1 of the patient is acquired every predetermined time (# 2), and the scheduled notification time P is calculated (# 3). If the current time is the same as the scheduled notification time P or is past the scheduled notification time P (Yes in # 4), priority is given to the notification information D3 until the notification that the examination order is approaching is delivered to the patient. Notification destinations (in-hospital terminal 5A
Alternatively, it is transmitted to the portable terminal device 5B) (# 5). The procedure of transmitting the notification information D3 is as described in the flowchart shown in FIG.

If the scheduled notification time P has not come (No in # 4), acquisition of the patient position information D1 and calculation of the scheduled notification time P are repeated (# 2, # 3). When the patient makes an inquiry about the order of medical examination, the order notification system 1 performs processing in the following procedure. FIG. 19 is a diagram for explaining the flow of processing for inquiring about the waiting status of the examination order of the patient.

As shown in FIG. 19, when the patient connects to the hospital site using the portable terminal device 5B, selects the hospital to visit, and logs on, the menu screen HG13 shown in FIG. Is displayed on the mold terminal device 5B. When No. 2 (confirmation / change of reservation) is selected on the menu screen HG13, a reservation screen HG14 shown in FIG. 7 (f) is displayed (# 91).

When No. 2 (waiting status inquiry) on the reservation screen HG14 is selected, the order notification system 1 receives an instruction from the portable terminal device 5B (# 92), and the content of the instruction is changed. It is confirmed that the request is to confirm the examination order (Yes in # 93), and the information regarding the examination order of the patient is acquired by referring to the contents of the appointment management table TB1 (# 94). Then, the acquired information is transmitted to the requesting portable terminal device 5B (# 95). Then, the order confirmation screen HG72 as shown in FIG. 16B is displayed on the portable terminal device 5B.

According to the present embodiment, regardless of where the current position of the patient is, it is possible to notify that the examination order of the patient is approaching. Therefore, the patient's range of action can be expanded while waiting for the medical examination.

Further, the patient in the hospital is notified using the conventional in-hospital terminal device 5A for the hospital, and the patient outside the hospital is owned by the patient's portable terminal. Since the notification is performed using the device 5B, it is possible to construct and operate a turn notification system capable of calling patients both inside and outside the hospital without incurring high cost.

In this embodiment, the position information D1 of the patient is acquired at a predetermined time interval, but it may be acquired at another timing. For example, the position information D1 may be acquired each time the examination of one patient is completed.

When the notification destination is an electronic mail address, the electronic mail format is used as the notification information D3 (see FIG. 13).
(See (a)), a web page format may be used. For example, a check box may be provided in the Web page, and when the check box is selected by the patient, information indicating that the patient has received the notification may be automatically transmitted to the order notification system 1. .

In the above embodiment, the reservation management table TB1 and the examination progress table TB5 are held (stored) in the reception reservation server 2A, but these tables are a comprehensive information system in the hospital. It may be configured to be held in a hospital information server (not shown).
Then, in each of the above-mentioned means, the hospital information server is configured to perform processing by referring to the reservation management table and the medical examination progress table on the hospital information server, and the medical information terminal device 4 accepts medical examination reservations and the like. It may be configured as follows.

With this configuration, the reception reservation server 2A and the call management server 2B can be provided in an independent network different from the network to which the hospital information server belongs (in-hospital network). In other words, the hospital information server holds information about reservation acceptance,
The personal information of the patient can be held in a network that cannot be accessed from the in-hospital terminal device 5A or the portable terminal device 5B used by the patient. As a result, it is possible to prevent unauthorized access from the outside attempting to steal the personal information of the patient.

The order notification system 1 of the present invention can be used not only for hospitals but also for other services that require waiting. In addition, a turn notification system 1, a reception reservation server 2A, a call management server 2B, a reception window terminal device 3,
The configuration and processing contents of the entire medical department terminal device 4 or each part,
The processing order and the like can be appropriately changed in accordance with the spirit of the present invention. (Supplementary Note 1) A turn notification system for notifying a user who is waiting in order to receive a service provided at a predetermined place to the effect that position information indicating the current position of the user is provided. Every time the position information is acquired by the position information acquisition unit to be acquired and the position information acquisition unit, the moving time required to move from the position of the user indicated by the position information to the predetermined place and the user's position. Notification time acquisition means for obtaining the notification time of the schedule to notify that the order is approaching based on the scheduled time when the order turns, and the current time is the latest scheduled time obtained by the notification time acquisition means. And a notification means for notifying the user that the order is approaching, when the order has been reached.
(1) (Supplementary note 2) A turn notification system for notifying a user of a turn that the turn is approaching, wherein one or a plurality of notification destinations for the notification to each of the users are prioritized. A notification destination storing means for attaching and storing, a position information acquiring means for acquiring position information indicating the current position of the user, a scheduled time when the user's turn comes and the position information of the user based on the position information. Notification information transmitting means for transmitting notification information indicating that the order is approaching to the notification destination in descending order of priority until the notification information is delivered to the user,
An order notification system having: (2) (Additional remark 3) The notification destination storage means stores the terminal device delivered to the user as one of the notification destinations.
Order notification system described. (Supplementary Note 4) The user waits in order to receive a service provided at a predetermined place, and the notification information transmitting means moves from the position indicated by the position information to the predetermined place. The order notification system according to appendix 2 or appendix 3, which transmits the notification information at a timing based on the travel time required for. (3) (Supplementary note 5) The order notification system according to any one of Supplementary notes 2 to 4, wherein the notification destination storage unit changes the priority order of the notification destinations based on the position information. (4) (Supplementary note 6) In any one of supplementary notes 2 to 5, further comprising a standby situation information transmitting means for transmitting to the notification destination, the standby situation information indicating the number of other users waiting for the turn before the user. Order notification system described. (Supplementary Note 7) A turn notification method for notifying a user who is waiting to turn that the turn is approaching, in which one or a plurality of notification destinations for the notification to each user are prioritized. The position information indicating the current position of the user is stored, and the notification information indicating that the user's turn is approaching based on the scheduled time when the user's turn turns and the position information is stored. A method of order notification, characterized in that the notifications are transmitted to the notification destination in descending order of priority until they are delivered to the user. (Supplementary Note 8) A computer program used in a computer for notifying a user waiting for his or her turn that the turn is approaching, the process of acquiring position information indicating the current position of the user, and the order of the user. Notification information indicating that the user's turn is approaching based on the scheduled time and the position information, the notification destinations for the notification to the respective users in descending order of priority until they are delivered to the user. And a computer program that causes a computer to execute the processing to be transmitted to.
(5)

[0085]

According to the present invention, the user can be called regardless of the place where the user waiting for the turn is present.

[Brief description of drawings]

FIG. 1 is a diagram illustrating a configuration of a turn notification system according to the present invention.

FIG. 2 is a diagram showing an example of configurations of a reception reservation server and a call management server.

FIG. 3 is a diagram illustrating a functional configuration of a reception reservation server and a call management server.

FIG. 4 is a diagram showing an example of a reservation management table.

FIG. 5 is a diagram showing an example of a medical examination progress table.

FIG. 6 is a diagram showing an example of a notification destination management table.

FIG. 7 is a diagram showing an example of a display screen of a portable terminal device until logging on to a hospital site.

FIG. 8 is a diagram showing an example of a display screen of a mobile terminal device when a notification destination is changed.

FIG. 9 is a diagram showing an example of a display screen of a portable terminal device when performing a reception procedure.

FIG. 10 is a diagram showing an example of a facility position table.

FIG. 11 is a diagram showing an example of a patient position table.

FIG. 12 is a flowchart illustrating a flow of a process of transmitting notification information.

FIG. 13 is a diagram showing an example of a call notification screen of a mobile terminal device having a response function.

FIG. 14 is a diagram showing an example of a call notification screen of a hospital terminal device.

FIG. 15 is a diagram showing an example of a call notification screen of a mobile terminal device having no response function.

FIG. 16 is a diagram showing an example of a display screen of the portable terminal device when inquiring about the order.

FIG. 17 is a diagram showing an example of a display screen of the in-hospital terminal device when inquiring about the order.

FIG. 18 is a flowchart illustrating an example of the overall processing flow of a turn notification system.

FIG. 19 is a diagram illustrating a flow of processing for inquiring about the waiting status of the examination order of the patient.

[Explanation of symbols]

1 turn notification system 5A Hospital terminal device (notification destination) 5B Portable terminal device (notification destination) 104 Status inquiry section (waiting status information transmission means) 107 Scheduled time calculation unit (notification time acquisition means) 112 Position information acquisition unit (position information acquisition means) 113 Patient Call Unit (Notification Means, Notification Information Transmission Means) D1 location information D3 notification information D4 Answer information (waiting status information) D6 Reservation date and time (scheduled time) TB2 notification destination management table (notification destination storage means)

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Hideki Ushihara             4-1, Kamiodanaka, Nakahara-ku, Kawasaki-shi, Kanagawa             No. 1 within Fujitsu Limited (72) Inventor Kumiko Horai             4-1, Kamiodanaka, Nakahara-ku, Kawasaki-shi, Kanagawa             No. 1 within Fujitsu Limited F term (reference) 5K033 BA02 CB17 DA19 DB12                 5K067 AA21 EE02 FF02 FF23 HH21                       HH23 JJ51 JJ64

Claims (5)

[Claims] 1. A turn notification system for notifying a user, who is waiting for his turn to receive a service provided at a predetermined place, that his turn is near, and position information indicating the current position of the user. And a movement required to move from the position of the user indicated by the position information to the predetermined position every time the position information is acquired by the position information acquisition unit. A notification time obtaining means for obtaining a notification time for notifying that the order is approaching based on the time and the scheduled time when the turn of the user turns, and the current time is the latest time obtained by the notification time obtaining means. And a notification means for notifying the user that the order is approaching when the notification time is reached. . 2. A turn notification system for notifying a user who is waiting to turn that the turn is approaching, wherein one or a plurality of notification destinations for the notification to each user are prioritized. A notification destination storage unit for storing the position information, a position information acquisition unit for acquiring position information indicating the current position of the user, a scheduled time when the user turns, and the order of the user based on the position information. A notification information transmitting unit that transmits notification information indicating that a user is approaching to the notification destination in descending order of priority until the notification information is delivered to the user, the order notification system. 3. The user waits in order to receive a service provided at a predetermined place, and the notification information transmitting means moves from the position indicated by the position information to the predetermined place. The turn notification system according to claim 2, wherein the notification information is transmitted at a timing based on a travel time required for the operation. 4. The turn notification system according to claim 2, wherein the notification destination storage unit changes the priority order of the notification destinations based on the position information. 5. A computer program used in a computer for notifying a user waiting for his or her turn that the turn is approaching, the process comprising: acquiring position information indicating the current position of the user; Notification information for the notification to each user in descending order of priority until notification information indicating that the user's turn is approaching is delivered to the user based on the scheduled time when the turn comes and the position information. A computer program that causes a computer to execute the processing to be transmitted first.