JP5004997B2 - Reservation management system - Google Patents

Description

  The present invention relates to a terminal device, a reservation management system, and a program.

  In a service where many customers gather, waiting for service occurs. For example, in the case of a restaurant or amusement park, a customer generally forms a queue near a service providing place such as an entrance of a store or an entrance gate for an attraction and waits for his turn. On the other hand, in the case of a hospital or bank, for example, the customer reserves his / her turn before visiting or on the spot, and waits for his / her turn inside / outside the hospital / bank building where the service is provided. It is common. In the present specification, the former and the latter waiting methods will be referred to as a queue method and a reservation method, respectively.

  In the above reservation method, the customer does not need to keep waiting at the same place until his turn, but suffers a disadvantage such as being unable to receive the service if he is not near the service providing place at the time of his turn There is. On the other hand, the absence of a customer at the time of service provision also causes loss to the service provider, such as a reduction in efficiency. For this reason, it is desirable to provide information to the customer as appropriate and to assist the customer in arriving at the service providing place by the time the service is provided.

For example, in Patent Document 1, a PHS (mobile terminal) possessed by a patient (customer) is set at a timing that takes into account the predicted waiting time for a visit and the required visit time by setting the required visit time at the appointment of a diagnosis (service). A call notification system for making a call notification to a medical institution (service providing location) is disclosed.
In this way, by setting the required time to the service providing place at the time of service reservation, it is possible to prompt the user to move to the service providing place so that the customer can arrive by the service providing time.

JP 2002-149799 A

However, in the call notification system described above, it is necessary for the patient to reset the time required for visiting the hospital every time he / she moves.
Further, Patent Document 1 discloses another embodiment in which the time required for visiting a hospital is calculated based on PHS position information. However, even in this case, since it is the medical institution server that calculates the time required for the visit, if the patient moves out of the PHS area, the time required for the visit cannot be calculated and the call notification itself cannot be performed. End up.
Furthermore, even when the time required for the visit is correctly set and calculated, the examination of other patients may be completed in a shorter time than expected while the patient moves in response to the call notification.
Therefore, depending on the location of the patient and the medical examination situation, it may not be possible to arrive at the medical institution by the start of the medical examination.

The main present invention for solving the above-mentioned problems is a reservation management server that accepts a service reservation for a customer and predicts a start time of the service for each customer based on a reservation status of the service, and is possessed for each customer. And a terminal device that displays notification information that prompts the customer to move to the service provision location, and the terminal device is a customer whose service provision order possesses the terminal device from the reservation management server. A communication unit that acquires the start time of the service predicted for the customer immediately before the start time information , a positioning unit that outputs position information indicating the current position, a clock unit that outputs the current time, Based on the location information, a required time calculation unit for calculating the required time to the service providing location, based on the start time information and the required time Reserve for the advertisement time calculation unit for calculating the advertisement time should be displayed before Symbol notification information, a display unit in which the current time to display the notification information when it reaches the notification time, characterized in that it has a It is a management system .
Other features of the present invention will become apparent from the accompanying drawings and the description of this specification.

  According to the present invention, it is possible to prompt movement so that the customer can arrive at the service providing place by the time of service provision, regardless of the current position of the customer and the progress of the service.

It is a block diagram which shows the structure of the terminal device in 1st Embodiment of this invention. It is a block diagram which shows the outline of a structure of the whole reservation management system. It is a figure which shows an example of arrangement | positioning of the wireless LAN base station in 1 floor (A ward 1st floor) of the hospital to which the reservation management system was applied. It is a figure which shows an example of the in-facility required time between each wireless LAN base station in A ward 1st floor. It is a figure which shows an example of the required time in a facility between each floor. It is a figure which shows an example of the required time in the facility between each ward. It is a figure explaining an example of the calculation method of the required time outside facilities in 1st Embodiment of this invention. It is a figure which shows an example of the registration content of the database 21 in the reservation management server 2. FIG. FIG. 6 is a diagram illustrating an example of display contents on the display unit 16. It is a block diagram which shows the structure of the terminal device in 2nd Embodiment of this invention. It is a figure explaining the calculation method of the out-of-facility required time in 2nd Embodiment of this invention. It is a figure explaining an example of calculation of required time outside facilities in a 2nd embodiment of the present invention. It is a figure explaining the other example of calculation of the required time outside facilities in 2nd Embodiment of this invention. It is a flowchart explaining the operation | movement of the program for making a computer implement | achieve the function of a required time calculation part and a notification time calculation part.

  At least the following matters will become apparent from the description of this specification and the accompanying drawings.

=== Overview of overall configuration of reservation management system ===
Hereinafter, with reference to FIG. 2, an outline of the configuration of the entire reservation management system including the terminal device according to the first and second embodiments of the present invention to be described later will be described.

  The reservation management system shown in FIG. 2 includes at least a reservation management server 2 and one or more terminal devices. The customer can carry the terminal device and move inside and outside the service providing facility 9. In FIGS. 2, 3, 7, and 11, the terminal device 1A is a terminal in the service providing facility 9. The terminal device 1 </ b> B indicates a device that is outside the service providing facility 9.

The reservation management server 2 includes a database 21 and is connected to a LAN (Local Area Network) 3. The reservation management server 2 is also connected to the public communication network 5 directly or via another computer connected to the LAN 3.
A plurality of wireless LAN base stations arranged in the service providing facility 9 are connected to the LAN 3, and in FIG. 2, wireless LAN base stations 4A to 4D are shown.
The public communication network 5 includes a public switched telephone network, a mobile communication network, the Internet, and the like. In addition, mobile communication base stations such as mobile phones and PHS (Personal Handyphone System) are connected to the public communication network 5, and in FIG. 2, the mobile communication base stations 6A to 6C are connected to the public communication network 5. It is shown.

  In the following description, the mobile communication base station is simply referred to as a base station, and the wireless LAN base station is referred to as an access point. In FIG. 2 and FIG. 3, the access point is expressed as AP (Access Point).

=== Overview of overall operation of the reservation management system ===
Next, an outline of the operation of the entire reservation management system will be described.
The reservation management server 2 receives a service reservation directly from a customer or via a receptionist. In addition, when accepting a reservation, the reservation management server 2 has a function of predicting a service start time for the customer based on the reservation status registered in the database 21, and starts the prediction together with the reservation contents. The time is registered in the database 21. Furthermore, the reservation management server 2 can acquire the progress status of the service to be reserved, and appropriately update the predicted start time of each customer registered in the database 21 according to the progress status of the service. To do. Then, the reservation management server 2 provides start time information ST reflecting the predicted start time so that the customer can arrive at the service provision place by the time of service provision.

  The terminal device 1A in the service providing facility 9 is connected to the LAN 3 via at least one of the access points 4A to 4D and communicates with the reservation management server 2. In the communication, the terminal device 1A acquires at least start time information ST described later from the database 21 of the reservation management server 2. As the wireless LAN, for example, an IEEE 802.11b standard is used.

  The terminal device 1B outside the service providing facility 9 is connected to the public communication network 5 through at least one of the base stations 6A to 6C and communicates with the reservation management server 2. In the communication, the terminal device 1B obtains at least the start time information ST from the database 21 of the reservation management server 2 as in the case where the terminal device 1B is in the service providing facility 9.

  Thus, in the reservation management system, each terminal device communicates with the reservation management server 2 via the access point or the base station according to the current position, and acquires the start time information ST.

<First Embodiment>
=== Configuration of Terminal Device ===
Hereinafter, with reference to FIG. 1, the structure of the terminal device in the 1st Embodiment of this invention is demonstrated.
The terminal device 1a illustrated in FIG. 1 includes a communication unit 11, a positioning unit 12, a clock unit 13, a required time calculation unit 14a, a notification time calculation unit 15, and a display unit 16.

  The communication unit 11 includes a wireless LAN antenna for performing wireless communication with an access point and a mobile communication antenna for performing wireless communication with a base station. The communication unit 11 outputs start time information ST and other acquired information INF. Further, the communication unit 11 outputs an RSSI (Received Signal Strength Indicator / Indication) value in the wireless LAN antenna.

  The positioning unit 12 includes a storage unit 121 and includes a GPS antenna for receiving a GPS signal transmitted from a GPS (Global Positioning System) satellite. In addition, the RSSI value is input to the positioning unit 12, and the position information PO output from the positioning unit 12 is input to the required time calculation unit 14a. Further, the required time RT is output from the required time calculation unit 14a.

  The notification time calculation unit 15 receives the start time information ST and the required time RT, and the notification time calculation unit 15 outputs the notification time AT. The display unit 16 receives the current time CT output from the clock unit 13 together with the acquired information INF and the notification time AT.

=== Operation of Terminal Device in Service Providing Facility ===
Next, the operation of the terminal device in this embodiment will be described.
In the following description, as an example, it is assumed that the service providing facility 9 to which the reservation management system is applied is a hospital. In this case, the customer is a patient, the service to be reserved is the examination and examination of each department, and the service is provided at the examination room and examination room of the department reserved by the patient. In addition, you may add the prescription and accounting after a medical examination and a test | inspection as a service used as a reservation object.

First, the operation of the terminal device shown in FIG. 1 in the hospital (service providing facility 9) will be described with reference to FIGS.
Here, an example of the arrangement of access points on one floor of the hospital is shown in FIG. In addition, considering the case where the hospital has a plurality of wards and a plurality of floors, as an example, the hospital has a ward A to a ward D, each ward has five floors, and the floor is the first floor of the A ward. Suppose that

  In Fig. 3, there are 11 access points in the internal medicine, surgery, obstetrics and gynecology and urology departments, blood tests and X-ray examination rooms, as well as toilets, canteens, shops, accounts, and lobbies. Is arranged. Further, as shown in FIG. 3, numbers A1-1 to A1-11 (hereinafter referred to as AP numbers) are assigned to these access points, respectively.

  As shown in FIG. 3, when a patient (customer) who owns a terminal device is in the lobby, the communication unit 11 uses a wireless LAN antenna, for example, with an access point with AP number A1-11. Wireless communication is performed, and start time information ST is acquired from the reservation management server 2. In addition, the communication unit 11 appropriately acquires other information such as a reservation reception number from the reservation management server 2 and outputs the acquired information INF to the display unit 16. Further, the communication unit 11 outputs an RSSI value for each access point that can be detected at the current position, including the access point actually used for connection to the LAN 3.

  The positioning unit 12 detects the position of the access point having the maximum RSSI value as the current position, and outputs position information PO indicating the current position. The positioning unit 12 is preferably configured to store the detected current position in the storage unit 121 and output position information PO indicating the current position stored last in the storage unit 121. With such a configuration, the position information PO can be output even when the current position cannot be detected, such as when the patient moves to a staircase or the like where no access point is arranged. it can.

  The required time calculation unit 14a calculates the required time RT to the examination room or examination room (service provision place) of the department that the patient has reserved based on the position information PO. More specifically, the required time calculation unit 14a calculates the required time RT from the in-facility required time RT1 set in advance between the position of each access point and the examination room or examination room of each department. In addition, in the access point arrangement example on the first floor of A ward shown in FIG. 3, since the access point is arranged in the examination room or examination room of each department, the required time RT1 in the facility is set between the access points. It only has to be done.

  Here, FIG. 4 shows an example of the required time RT1 in the facility between the access points on the first floor of the A ward. For example, when a patient who has made a medical examination appointment is in the lobby, between the access point (AP number A1-11) arranged in the lobby and the access point (AP number A1-1) arranged in the medical examination room The in-facility required time RT1 set to 2 is 2 minutes. Therefore, the required time RT in this case is calculated as 2 minutes.

  FIG. 4 also shows the in-facility required time RT1 between the position of each access point on the first floor of the A ward and the stairs and entrance. Accordingly, a similar table is created for each floor, and further, for example, the in-facility required time RT1 between each floor and each ward as shown in FIG. 5 and FIG. It is possible to calculate the required time RT to the examination room or examination room.

  For example, if the in-facility required time RT1 from the stairs to the dermatological examination room is set at 3 minutes on the 3rd floor of A ward, the dermatology examination will be conducted from the dining room (AP number A1-8) on the 1st floor of A ward. The required time RT to the room is calculated as 1 minute + 2 minutes + 3 minutes = 6 minutes. As an example of services other than medical examinations and examinations, if the required time RT1 in the facility from the entrance to the prescription pharmacy is set at 2 minutes on the 1st floor of the C ward, the accounting for the 1st floor of the A ward (AP number A1-10) ) To the prescription pharmacy is calculated as 1 minute + 4 minutes + 2 minutes = 7 minutes.

  The in-facility required time RT1 between access points on all floors in the hospital may be created as one table, but as shown in FIGS. 4 to 6, a table divided for each floor is created. The table size is generally smaller.

  Based on the start time information ST and the required time RT, the notification time calculation unit 15 calculates a notification time AT at which notification information that prompts the patient to make a reservation to the examination room or examination room is displayed. Since the reservation management server 2 provides the start time information ST so that the patient can arrive at the examination room or examination room before the start of the examination or examination, the notification time calculation unit 15 indicates the start time information ST. The notification time AT can be calculated by subtracting the required time RT from the time.

  The clock unit 13 outputs the current time CT. The display unit 16 displays the notification information when the current time CT reaches the notification time AT.

  In this way, in the service providing facility 9, the terminal device acquires the start time information ST via the access point, and sets it between the position of the access point having the maximum RSSI value and the service providing location. By calculating the required time RT from the in-facility required time RT1, it is possible to display notification information for urging the customer to arrive at the service providing location before the service is provided.

=== Operation of Terminal Device Outside Service Providing Facility ===
Next, referring to FIG. 7 as appropriate, the operation of the terminal device shown in FIG. 1 outside the hospital (service providing facility 9) will be described.

  When the patient (customer) who owns the terminal device is outside the hospital, that is, outside the access point within the hospital, the communication unit 11 performs wireless communication with the base station using the mobile communication antenna, The start time information ST is acquired from the reservation management server 2. Further, the communication unit 11 outputs other acquired information INF to the display unit 16 as in the case of the hospital. However, since the communication unit 11 cannot detect the access point in the hospital, it does not output the RSSI value.

  As shown in FIG. 7, the positioning unit 12 receives a GPS signal transmitted from the GPS satellite 7, detects the current position, and outputs position information PO indicating the current position. When the positioning unit 12 includes the storage unit 121, the detected current position is stored in the storage unit 121, and position information PO indicating the current position stored last in the storage unit 121 is output.

  The required time calculation unit 14a calculates the required time RT to the examination room or examination room (service provision place) of the department that the patient has reserved based on the position information PO. More specifically, the required time calculation unit 14a first calculates an out-of-facility required time RT2 from the current position to the hospital, and calculates the sum of the in-facility required time RT1 as the required time RT.

  When the patient is within walking distance from the hospital, for example, as shown in FIG. 7, by dividing the distance L from the current position to the hospital by the walking speed S, the required time RT2 outside the facility can be calculated. Further, the journey L can be set to √2 times the linear distance from the current position to the hospital, or can be calculated using map information or the like. On the other hand, when the patient is outside the walking distance from the hospital, the out-of-facility required time RT2 can be calculated using, for example, route information of transportation facilities. The required time RT can be calculated by adding the required time RT2 outside the facility to the required time RT1 within the facility from the entrance of each ward to the examination room or examination room of each department.

  As in the hospital, the notification time calculation unit 15 calculates the notification time AT based on the start time information ST and the required time RT, and the display unit 16 notifies the current time CT output from the clock unit 13. When the time AT is reached, the aforementioned notification information is displayed.

  In this way, outside the service providing facility 9, the terminal device obtains the start time information ST via the base station, and also requires out-of-facility requirements from the current position detected by receiving the GPS signal to the service providing facility 9. By calculating the sum of the time RT2 and the in-facility required time RT1 as the required time RT, it is possible to display notification information that prompts the customer to reach the service providing location by the time the service is provided. .

=== Specific Example of Operation of Reservation Management System ===
A specific example of the operation of the reservation management system will be described below with reference to FIGS. A specific example of the operation is the same even when the terminal device provided in the reservation management system is a terminal device according to a second embodiment of the present invention described later.

FIG. 8 shows the appointment status of the medical examination at 9:00:00 as an example of the registered contents of the database 21 in the appointment management server 2.
The reception number column indicates identification information of each patient, and is, for example, a consecutive number in the order of reservation reception.
The examination status column indicates whether the examination for each patient is in the state of completion of examination, during examination, or before examination. For the patient who has completed the examination and is undergoing the examination, the actual examination start time is registered in the start time column. Furthermore, for the patient who has completed the examination, the actual examination end time is registered in the end time column.
The column of the predicted examination time indicates the examination time for each patient predicted by the reservation management server 2 using a statistical method or the like. Moreover, the column of the prediction start time indicates the diagnosis start time for each patient predicted by the reservation management server 2. The predicted start time can be calculated by adding the sum of the predicted examination times from the patient being examined to the patient immediately before each patient to the start time of the patient being examined. For example, the predicted start time for the patient with the reception number 123 is calculated as 9: 00: 00 + 10 minutes + 15 minutes = 9: 25. For the convenience of explanation, the predicted examination time for the patient who has completed the examination and the estimated start time for the patient who has completed the examination and who is undergoing the examination are shown in square brackets [].

The examination for the patient with the reception number 119 is performed from 8:45 to 8:57, and the estimated examination time was 10 minutes, whereas the actual examination time is 12 minutes, which takes longer than expected. Has ended. Therefore, the examination for the patient with the reception number 120 starts later than the last updated prediction start time (8:55).
On the other hand, the examination for the patient with the reception number 120 is performed from 8:57 to 9: 0. The estimated examination time was 5 minutes, whereas the actual examination time is 3 minutes, which is longer than expected. It is finished without taking. Therefore, the examination for the patient having the reception number 121 starts earlier than the last updated prediction start time (9:02).

  Here, when the reservation management server 2 provides the prediction start time shown in FIG. 8 as the start time information ST as it is, each mobile terminal receives the patient at the examination room or examination room by the prediction start time. Notification information that prompts the user to move is displayed. However, when the examination for the patient immediately before (receipt number 120) is completed in a shorter time than predicted, like the patient with the acceptance number 121, the examination is performed earlier than the last updated prediction start time (9:02). Will start.

  Therefore, it is desirable that the reservation management server 2 provides the predicted start time for the patient whose reservation acceptance order is immediately before as the start time information ST. In this case, since each prediction start time is updated at any time, each mobile terminal displays notification information that prompts movement so that the patient can arrive at the examination room or examination room by the latest prediction start time for the previous patient. Will be. Therefore, before the patient arrives at the examination room or examination room, the examination for the immediately preceding patient is completed, and the probability of suffering a disadvantage such as being unable to receive the examination can be reduced.

FIG. 9 shows an example of display contents on the display unit 16.
The current time display unit 161 displays the current time CT. In addition, any one of the prediction waiting time indicators 162a to 162c is lit as a guide for the waiting time from the current time CT to the prediction start time indicated by the start time information ST.
In the identification information display unit 163, for example, a reservation receipt number acquired from the reservation management server 2 is displayed as identification information of each patient. The notification information display unit 164 displays the above-described notification information. Furthermore, in the route information display unit 165, from the current position indicated by the position information PO to the examination room or examination room so that the patient does not get lost in the hospital, that is, can arrive within the calculated required time RT. The route information of is displayed.

Second Embodiment
=== Configuration of Terminal Device ===
Hereinafter, with reference to FIG. 10, the structure of the terminal device in the 2nd Embodiment of this invention is demonstrated.
The terminal device 1b shown in FIG. 10 is configured to include a required time calculation unit 14b instead of the required time calculation unit 14a with respect to the terminal device 1a of the first embodiment. The current time CT output from the clock unit 13 is also input to the required time calculation unit 14b.

=== Operation of Terminal Device Outside Service Providing Facility ===
Next, the operation of the terminal device in the present embodiment will be described with reference to FIGS. 11 to 14 as appropriate.

  The operation of the terminal device in the present embodiment is the same as the operation of the terminal device in the first embodiment, except for the operation of the required time calculation unit 14b. The operation of the required time calculation unit 14b in the hospital (service providing facility 9) is the same as the operation of the required time calculation unit 14a in the hospital.

  When the patient (customer) possessing the terminal device is outside the hospital, the required time calculation unit 14b calculates the sum of the required time RT1 within the facility and the required time RT2 outside the facility as the required time RT. More specifically, as shown in FIG. 11, when the terminal device moves in the direction away from the hospital, the movement time t is added to the required time RT2 outside the facility, and the terminal device moves in the direction closer to the hospital. If so, the travel time t is subtracted from the out-of-facility required time RT2. As will be described later, the movement direction of the terminal device with respect to the hospital can be determined based on the position information PO, and the movement time t can be obtained from the time difference between the current time CT at the start of movement and at the end of movement. it can.

For example, as shown in FIG. 12, when the patient moves from the hospital (P0 point) to the P3 point via the P1 point and the P2 point, the movement time t of each section is added to the outside of the facility. The required time RT2 is calculated as 5 minutes + 5 minutes + 5 minutes = 15 minutes. Further, when the patient returns from the P3 point to the P2 point, the travel time t2 of the section is subtracted, and the out-of-facility required time RT2 is calculated as 15 minutes−5 minutes = 10 minutes.
In FIG. 12, the path L and the linear distance from the current position to the hospital monotonically increase while the patient moves from the hospital to the point P3, and conversely decrease monotonically while the patient moves from the point P3 to the hospital. Therefore, the moving direction of the terminal device with respect to the hospital can be determined from the distance L from the current position indicated by the position information PO to the hospital and the increase or decrease of the linear distance.

However, as shown in FIG. 13, for example, when the patient moves from the hospital to the P4 point via the P1 point and the P2 point, the moving direction by the above method while moving from the P2 point to the P4 point. Cannot be determined. Therefore, it is desirable that the required time calculation unit 14b generates movement route information from the hospital based on the position information PO and determines the movement direction based on the position information PO and the movement route information.
In this case, in FIG. 13, while the patient moves from the hospital to the P4 point, the moving time t of each section is added to the required time RT2 outside the facility, and on the contrary, while the patient moves from the P4 point to the hospital, The movement time t of the section is subtracted from the out-of-facility required time RT2.

  In this way, outside the service providing facility 9, the required time calculation unit 14b adds or subtracts the travel time t according to the moving direction of the terminal device with respect to the service providing facility 9, thereby calculating the out-of-facility required time RT2. Can be calculated.

=== Program operation ===
Among the terminal devices, the functions of the required time calculation unit 14a (14b) and the notification time calculation unit 15 can be realized by a computer including the communication unit 11, the positioning unit 12, the clock unit 13, and the display unit 16. Hereinafter, with reference to FIG. 14, the operation of a program for causing the computer to realize functions corresponding to the required time calculation unit 14a (14b) and the notification time calculation unit 15 of the terminal device will be described.

  When the operation of the program is started (S1), first, the position information PO is input from the positioning unit 12 (S2), and the required time RT is calculated based on the position information PO by the method described above (S3). As described above, the required time calculation unit 14a (14b) calculates the required time RT by different methods depending on the inside and outside of the service providing facility 9. However, the required time RT1 and the required time outside the facility are always calculated. The sum of RT2 can also be calculated as the required time RT. In this case, the out-of-facility required time RT2 in the service providing facility 9 may be set to zero.

Next, start time information ST is input from the communication unit 11 (S4), and a notification time AT is calculated based on the start time information ST and the required time RT by the method described above (S5).
Next, the current time CT is input from the clock unit 13 (S6), and it is determined whether or not the current time CT has reached the notification time AT (S7).
If it is determined in S7 that the current time CT has reached the notification time AT (S7: YES), the above-described notification information is displayed on the display unit 16 (S8), and the process is terminated (S9). On the other hand, when it is determined in S7 that the current time CT has not reached the notification time AT (S7: NO), the process of S2 is performed again.
In this way, the function corresponding to the required time calculation unit 14a (14b) and the notification time calculation unit 15 of the terminal device can be realized by the computer. In addition, since the determination of S7 is included in the function of the display unit 16 of the terminal device among the operations of the program, the computer also realizes a part of the function corresponding to the display unit 16.

  As described above, the terminal device 1a obtains the start time information ST from the reservation management server 2, calculates the required time RT based on the position information PO, and notifies the notification time AT based on the start time information ST and the required time RT. By calculating, it is possible to display notification information that prompts movement so that the customer can arrive at the service providing place by the time the service is provided.

  Further, in the service providing facility 9, the start time information ST is obtained via the access point, and the position of the access point and the service providing location are detected by detecting the position of the access point having the maximum RSSI value as the current position. The required time RT can be calculated from the in-facility required time RT1 set between.

  Further, outside the service providing facility 9, the start time information ST is obtained via the base station, and a GPS signal is received to detect the current position, thereby detecting the required time RT2 from the current position to the service providing facility 9. And the in-facility required time RT1 can be calculated as the required time RT.

  Further, outside the service providing facility 9, the out-of-facility required time RT <b> 2 can be calculated by adding or subtracting the moving time t according to the moving direction with respect to the service providing facility 9.

  Further, outside the service providing facility 9, by generating movement route information from the service providing facility 9 based on the position information PO, the moving direction with respect to the service providing facility 9 is determined based on the position information PO and the moving route information. Can be

  Further, by including the storage unit 121 that stores the current position detected by the positioning unit 12, even if the current position cannot be detected, the current position stored last in the storage unit 121 is stored. The indicated position information PO can be output.

  Further, the display unit 16 can further display route information from the current position to the service providing location, thereby assisting the customer to arrive at the service providing location within the required time RT.

  In the reservation management system shown in FIG. 2, the reservation management server 2 accepts a service reservation for the customer, predicts the service start time for the customer based on the reservation status, and reflects the prediction start time. By providing the information ST to each terminal device, it is possible to encourage the movement so that the customer can arrive at the service providing place by the time the service is provided.

  In addition, by providing the predicted start time for the customer whose service provision order is immediately before the customer as the start time information ST, the probability that the customer suffers a disadvantage such as not being able to receive the service can be reduced.

  Further, in a program for causing a computer to realize functions corresponding to the required time calculation unit 14a (14b) and the notification time calculation unit 15 of the terminal device, the required time RT is calculated based on the position information PO input from the positioning unit 12. By calculating the notification time AT based on the start time information ST input from the communication unit 11 and the required time RT, the user can move so that the customer can arrive at the service providing place by the time the service is provided. The prompt notification information can be displayed on the display unit 16.

  In addition, the said embodiment is for making an understanding of this invention easy, and is not for limiting and interpreting this invention. The present invention can be changed and improved without departing from the gist thereof, and the present invention includes equivalents thereof.

  In the above embodiment, the case of a hospital has been described as an application example of the reservation management system of the present invention, but the present invention is not limited to this. By using the reservation management system of the present invention, the customer does not need to keep waiting at the same place until the time of his turn, and is prompted to move so that he can arrive at the service provision place by the time of service provision. The present invention can be applied not only to a service that uses a reservation method but also to restaurants and amusement parks that conventionally use a queue method.

1A, 1B, 1a, 1b Terminal device 2 Reservation management server 3 LAN
4A, 4B, 4C, 4D Wireless LAN base station (access point)
5 Public communication networks 6A, 6B, 6C Mobile communication base stations (base stations)
7 GPS satellite 9 Service providing facility 11 Communication unit 12 Positioning unit 13 Clock unit 14a, 14b Time required calculation unit 15 Notification time calculation unit 16 Display unit 21 Database 121 Storage unit 161 Current time display unit 162a, 162b, 162c Predictive waiting time indicator 163 Identification information display unit 164 Notification information display unit 165 Route information display unit

Claims (7)

A reservation management server that accepts a service reservation for a customer and predicts a start time of the service for each customer based on a reservation status of the service ;
A terminal device that is possessed for each customer and displays notification information that prompts the customer to move to the service providing location;
With
The terminal device
From the reservation management server, a communication unit that acquires, as start time information , a start time of the service predicted for a customer whose service provision order is immediately before a customer possessing the terminal device ;
A positioning unit that outputs position information indicating the current position;
A clock section that outputs the current time;
A required time calculation unit for calculating a required time to the service providing location based on the location information;
Based on the start time information and the required time, the notification time calculation unit for calculating the advertisement time should be displayed before Symbol notification information,
A display unit for displaying the notification information when the current time reaches the notification time;
A reservation management system comprising: When the terminal is in the service providing facility including providing place of the service,
The communication unit acquires the start time information from the reservation management server via at least one of a plurality of wireless LAN base stations arranged in the service providing facility,
The positioning unit detects, as the current position, a position of a wireless LAN base station having a maximum received signal strength in the communication unit among the plurality of wireless LAN base stations,
The said required time calculation part calculates the said required time from the required time in a facility preset between the position of these several wireless LAN base stations, and the provision place of the said service. The reservation management system described. When the terminal device is out of the service providing facility,
The communication unit acquires the start time information from the reservation management server via a mobile phone base station or a PHS base station,
The positioning unit receives a GPS signal transmitted from a GPS satellite to detect the current position,
The required time calculation unit calculates an out-of-facility required time from the current position to the service providing facility, and calculates a sum of the in-facility required time and the out-of-facility required time as the required time. The reservation management system according to claim 2. The required time calculation unit determines a moving direction with respect to the service providing facility based on the location information when the terminal device is outside the service providing facility,
Wherein when the moving direction is the direction away from the service providing facility, it adds the time difference between the current time at the movement start time and the movement end time to the outside the facility required time,
The reservation management system according to claim 3, wherein when the moving direction is a direction approaching the service providing facility, the time difference is subtracted from the required time outside the facility. The required time calculating section, when the terminal device is out of the service providing facility, based on the positional information to generate travel route information from the service providing facility, the positional information and the traveling route information 5. The reservation management system according to claim 4, wherein the moving direction is determined based on the reservation direction. The positioning unit includes a storage unit that stores the detected current position. If the current position cannot be detected, the positioning unit outputs the position information indicating the current position stored last in the storage unit. The reservation management system according to any one of claims 2 to 5, wherein The reservation management system according to claim 1, wherein the display unit further displays route information from the current position indicated by the position information to a place where the service is provided.

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