JP6507478B2 - Message sending program, message sending method and message sending apparatus - Google Patents

Description

  The present invention relates to a message transmission program and the like.

  In the facility which provides the service, for example, the reception number is issued according to the reception procedure of the service recipient, and the reception number and the order of receiving the service are displayed on the electric bulletin board. Since the serviced person can grasp the approximate time until the service can be received by referring to the bulletin board, for example, the serviced person may stand by at a place other than the waiting room.

Japanese Patent Application Publication No. 2008-524670

  However, the above-mentioned prior art has a problem that it is not possible to make a call at an appropriate timing.

  For example, since the serviceee can not accurately know the time when he / she can receive the service, he may leave the heavy waiting room if there is still time until the turn, and as a result, he may not be in the waiting room even after the turn. Conversely, the serviceee may not be able to receive service immediately due to a delay in service, even if he returns to the waiting room, thinking that it is about to be called after having been waiting outside.

  Although it is conceivable that the service provider calls a serviceee using a portable terminal, the serviceee is waiting at a place away from the waiting room, and it may take time to arrive at the waiting room. Yes, they can not be called at an appropriate timing according to the location of the serviceee.

  In one aspect, it is an object of the present invention to provide a message transmission program, a message transmission method, and a message transmission apparatus capable of calling at appropriate timing.

  In the first proposal, the computer is made to execute the following processing. The computer specifies the mobile terminal whose turn until the calling target satisfies the predetermined proximity standard according to the turn waiting condition of the moving object registered in turn. The computer transmits a message instructing movement to the mobile terminal on condition that the specified mobile terminal is present in a set predetermined area.

  According to one embodiment of the present invention, a call can be made at an appropriate timing.

FIG. 1 is a diagram showing the configuration of a system according to the present embodiment. FIG. 2 is a functional block diagram showing the configuration of the server according to the present embodiment. FIG. 3 is a view showing an example of the data structure of serviceee data. FIG. 4 is a view showing an example of the data structure of the order waiting number table. FIG. 5 is a diagram showing an example of a data structure of call data. FIG. 6 is a view showing an example of the data structure of the serviced person present position table. FIG. 7 is a diagram showing an example of a data structure of position data. FIG. 8 is a diagram showing an example of the data structure of the service provider data. FIG. 9 is a diagram showing an example of the data structure of the service provider current position table. FIG. 10 is a diagram illustrating an example of a data structure of geofencing data. FIG. 11 is a diagram showing an example of a data structure of message data. FIG. 12 shows an example of the message. FIG. 13 is a diagram showing an example of the list display screen. FIG. 14 is a flowchart (1) showing the processing procedure of the automatic calling process. FIG. 15 is a flowchart (2) showing the processing procedure of the automatic calling process. FIG. 16 is a flowchart illustrating an example of a processing procedure for displaying a service recipient list. FIG. 17 is a flowchart of the order display process. FIG. 18 is a flowchart showing the processing procedure of the position identification processing. FIG. 19 is a flowchart showing the procedure of the manual calling process. FIG. 20 is a flowchart showing a processing procedure for determining whether or not use is permitted. FIG. 21 is a diagram illustrating an example of a computer that executes a mail transmission program.

  Hereinafter, embodiments of a message transmission program, a message transmission method, and a message transmission apparatus disclosed in the present application will be described in detail based on the drawings. The present invention is not limited by this embodiment.

  FIG. 1 is a diagram showing the configuration of a system according to the present embodiment. As shown in FIG. 1, this system has position information transmitting devices 10a, 10b, 10c and 10d. In the following description, the position information transmission devices 10a, 10b, 10c, and 10d are collectively referred to as the position information transmission device 10 as appropriate. The system also includes a doctor terminal 20, an order display device 30, a patient terminal 40, a nurse terminal 50, and a server 100. The server 100 is connected to the patient terminal 40 and the nurse terminal 50 via the network 60. Also, the server 100 is connected to the order display device 30. The doctor terminal 20 is connected to the order display device 30. The server 100 is an example of a message transmission device.

  The position information transmitting device 10 is a device that transmits identifier information that uniquely identifies the own device. Each position information transmitter 10 is installed at a predetermined place. For example, the position information transmission device 10a is installed in a parking lot. The position information transmission device 10b is installed in a coffee shop. The position information transmission device 10c is installed at a convenience store in a hospital. The position information transmission device 10d is installed in a waiting room. Here, only the position information transmission devices 10a to 10d are shown, but other position information transmission devices may be included in the system.

  The doctor terminal 20 is a terminal device operated by a doctor. The doctor terminal 20 corresponds to a PC (Personal Computer), a notebook PC, a tablet terminal or the like. The doctor operates the doctor terminal 20 to input the result of the examination for the service recipient. The serviceee corresponds to, for example, a patient. When the doctor's examination for the serviceee is completed, the doctor operates the doctor terminal 20 to notify the order display device 30 of the reception number assigned to the serviced person who has finished the medical examination.

  The order display device 30 is a device that displays the order of the consultation of the service recipient. The order display device 30 corresponds to a display provided with a control unit capable of executing various processes. For example, the order display device 30 displays the reception number and the order in association with each other. When the order display apparatus 30 acquires the reception number of the serviced person who has completed the medical examination, the order display device 30 updates the order of the serviced person's examination. In addition, the order display device 30 notifies the server 100 of the information on the updated examination order.

  The patient terminal 40 is a terminal device used by the service recipient. For example, when the patient terminal 40 receives a message related to a diagnostic call from the server 100, the patient terminal 40 displays the received message. When the patient terminal 40 receives a request for confirmation of the order of examination from the service recipient, the patient terminal 40 inquires the server 100 about the order of examination and displays the result of the inquiry. The patient terminal 40 corresponds to a mobile phone, a smartphone, a tablet terminal or the like.

  The serviced person accepts the acceptance of the hospital, and enters the reception number described in the consultation slip into the patient terminal 40 when the reception slip is received. The patient terminal 40 records the input reception number.

  The patient terminal 40 records the identifier information received from the position information transmitting device 10 when the position of the patient terminal 40 is included in the range in which the identifier information transmitted by the position information transmitting device 10 can be received. The patient terminal 40 updates the identifier information every time it receives the identifier information from the position information transmitting device 10.

  When the patient terminal 40 receives a request for identifier information from the server 100, the patient terminal 40 transmits the identifier information received last to the server 100.

  The nurse terminal 50 is a terminal device used by a service person. The service person corresponds to, for example, a nurse or a nurse. The nurse terminal 50 corresponds to a mobile phone, a smartphone, a tablet terminal, and the like. The service person operates the nurse terminal 50 to call a serviceee or the like.

  The nurse terminal 50 records the identifier information received from the position information transmitting device 10 when the identifier information transmitted by the position information transmitting device 10 is included in the receivable range. The nurse terminal 50 updates the identifier information each time it receives the identifier information from the position information transmitting device 10.

  When the nurse terminal 50 receives a request for identifier information from the server 100, the nurse terminal 50 transmits the identifier information received last to the server 100.

  The server 100 is a device that specifies the position of the patient terminal 40 and transmits a call message to the patient terminal 40 that satisfies the call standard according to the specified position. FIG. 2 is a functional block diagram showing the configuration of the server according to the present embodiment. As shown in FIG. 2, the server 100 includes a communication unit 110, an input unit 120, a display unit 130, a storage unit 140, and a control unit 150.

  The communication unit 110 is a processing unit that executes data communication with the order display device 30, the patient terminal 40, and the nurse terminal 50. The control unit 150 to be described later exchanges data with the order display device 30, the patient terminal 40, and the nurse terminal 50 via the communication unit 110.

  The input unit 120 is an input device for inputting various types of information, and corresponds to, for example, a keyboard and a mouse.

  The display unit 130 is a display device that displays various types of information output from the control unit 150, and corresponds to a liquid crystal display, a monitor, and the like.

  The storage unit 140 includes serviceee data 141, an order waiting number table 142, call data 143, a serviceee current position table 144, position data 145, service person data 146, service person current position table 147, geofencing data 148, It has message data 149. For example, the storage unit 140 corresponds to a semiconductor memory device such as a random access memory (RAM), a read only memory (ROM), or a flash memory, or a storage device such as a hard disk drive (HDD).

  The serviceee data 141 includes various information on the serviceee. FIG. 3 is a view showing an example of the data structure of serviceee data. As shown in FIG. 3, the serviceee data 141 associates a serviceee ID, a serviceee name, and a terminal IP address. The serviced party ID is identification information that uniquely identifies the serviced party. The serviced person's name is the name of the serviced person. The terminal IP address is an IP (Internet Protocol) address of the patient terminal 40 used by the service recipient.

  The waiting number table 142 contains information on the order until the serviceee is consulted. FIG. 4 is a view showing an example of the data structure of the order waiting number table. As shown in FIG. 4, the waiting number table 142 associates department names, examination room numbers, orders, reception numbers, update numbers, and delays. The department name indicates the department name. The examination room number is a number for identifying a medical office. The order indicates the order until receiving medical treatment.

  In FIG. 4, the reception number indicates the reception number after the queue number table 142 has been updated. The pre-update number indicates the reception number before the queue number table 142 is updated. For example, in the sixth row record of FIG. 4, the reception number of the serviceee who is waiting in the examination room of the department name “internal medicine” and the examination room number “2” in order “1” is “before update” It was 9004, but after the update it is 9002. In addition, a delay shows the delay time from the scheduled medical treatment time.

  The call data 143 holds information on criteria for calling a serviceee to move. FIG. 5 is a diagram showing an example of a data structure of call data. As shown in FIG. 5, the call data 143 associates the place, the movement alerting order, and the next movement destination. A place shows the place where a serviceee waits. The place where the serviceee is waiting is specified by the identifier information of the position information transmitting apparatus 10. The movement alerting order indicates what number of the service person's turn is within, the movement destination will be called to move to the next movement destination. The next destination indicates the place to which the serviceee is moving from the place where it is currently waiting.

  For example, in the second row of the record in FIG. 5, if the serviceee is currently waiting at the “X medical office waiting room of department XX” and the serviceee's turn is within the third order, “middle It is indicated that it calls for moving to "waiting".

  The serviced person current position table 144 holds information on the current position of the serviced person. FIG. 6 is a view showing an example of the data structure of the serviced person present position table. As shown in FIG. 6, the serviced person current position table associates the serviced person ID, the reception number, and the current position. The serviced party ID is identification information that uniquely identifies the serviced party. The reception number is a number assigned to the serviced user when the serviced person completes the reception. The current position indicates the current position of the serviceee. For example, in the second row of FIG. 6, the service number of service ID “1003” is assigned the reception number “9011”, and the current position of the service person is “internal medicine first examination room”. "Is shown.

  The position data 145 is information in which identifier information transmitted by the position information transmitting device 10 is associated with a place where the position information transmitting device 10 is disposed. FIG. 7 is a diagram showing an example of a data structure of position data. As shown in FIG. 7, the position data 145 associates identifier information with a place. For example, in the first record of FIG. 7, it is shown that the position information transmitting apparatus 10 for transmitting the identifier information “100.200.XX.Y” is installed in the “XX department Y medical office”. There is.

  The service provider data 146 includes various information on the service provider. FIG. 8 is a diagram showing an example of the data structure of the service provider data. As shown in FIG. 8, the service provider data 146 associates a service provider ID, a service provider name, and a terminal IP address. The service provider ID is identification information that uniquely identifies the service provider. The service person's name is the name of the service person. The terminal IP address is the IP address of the nurse terminal 50 used by the service person.

  The service person current position table 147 holds information on the current position of the service person. FIG. 9 is a diagram showing an example of the data structure of the service provider current position table. As shown in FIG. 9, the current position of service person table associates the service person ID with the current position. The service provider ID is identification information that uniquely identifies the service provider. The current position indicates the current position of the service person. For example, in the first-level record of FIG. 9, it is indicated that the current position of the service person with the service ID “S9001” is “Nurse Station First Floor”.

  The geo fencing data 148 holds functions that are permitted to be used, depending on the serviceee or service provider's situation. FIG. 10 is a diagram illustrating an example of a data structure of geofencing data. As shown in FIG. 10, the geo-fencing data 148 associates a context type, a context, and a usage permission function. The context type indicates the type of context. The context indicates the content of the context. The available functions indicate the functions that are permitted to be used.

  For example, in the first row of the record in FIG. 10, the functions permitted to be used for the serviceee or service person located in the “XX department Y medical office” are “order display, automatic call, manual call”. It is indicated that there is.

  The message data 149 holds a message that the server 100 transmits to the patient terminal 40 when making a call. FIG. 11 is a diagram showing an example of a data structure of message data. As shown in FIG. 11, this message data 149 associates a message ID with a message. The message ID is information that uniquely identifies a message. The message indicates the content of the message.

  The control unit 150 includes an updating unit 151, a position specifying unit 152, a specifying unit 153, a transmitting unit 154, a display processing unit 155, and a manual call processing unit 156. The control unit 150 corresponds to an integrated device such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). Further, the control unit 150 corresponds to, for example, an electronic circuit such as a central processing unit (CPU) or a micro processing unit (MPU).

  The updating unit 151 is a processing unit that updates the waiting number table 142 when the updated information on the examination order is received from the order display device 30. For example, it is assumed that the department name, the examination room number, the order, the reception number, the pre-update number, and the delay are associated with the information of the examination order after the update.

  When the update unit 151 receives the information on the medical examination order after the update, the update unit 151 moves the reception number of each record of the waiting number table 142 to the number before the update. The update unit 151 registers the reception number included in the information on the medical examination order after the update in the reception number of the waiting number table 142. The updating unit 151 registers the delay included in the information of the examination order after the update in the delay of the waiting number table 142.

  The position specifying unit 152 is a processing unit that specifies the position of the serviced person and updates the serviced person current position table 144. In addition, the position specifying unit 152 specifies the position of the service person, and updates the service current position table 147.

  First, an example of processing in which the position specifying unit 152 updates the serviceable person present position table 144 will be described. The position specifying unit 152 refers to the order waiting number table 142 and searches for records in which the reception number and the number before update are different. The position specifying unit 152 specifies the reception number of the retrieved record.

  The position specifying unit 152 compares the specified reception number with the current service user position table 144, and specifies a serviced person ID corresponding to the specified reception number. The position specifying unit 152 compares the specified service recipient ID with the service recipient data 141 to specify the terminal IP address of the patient terminal 40 used by the service recipient.

  The position specifying unit 152 requests identifier information from the patient terminal 40 corresponding to the specified terminal IP address, and the position specifying unit 152 receives the identifier information from the corresponding patient terminal 40. The position specifying unit 152 compares the received identifier information with the position data 145 to specify a position corresponding to the identifier information. The position specifying unit 152 updates the serviced person current position table 144 by registering the specified place in the current position corresponding to the reception number of the serviced person current position table 144. The reception number here corresponds to the reception number of the record searched by the position specifying unit 152 described above.

  Subsequently, an example of a process in which the position specifying unit 152 updates the current service person table 147 will be described. The position specifying unit 152 selects the record of the service provider data 146, and specifies a set of the service provider ID included in the selected record and the terminal IP address. The position specifying unit 152 requests identifier information from the nurse terminal 50 corresponding to the specified terminal IP address, and the position specifying unit 152 receives the identifier information from the corresponding nurse terminal 50.

  The position specifying unit 152 compares the received identifier information with the position data 145 to specify a position corresponding to the identifier information. The position specifying unit 152 updates the service current position table 147 by registering the specified position in the current position corresponding to the service person ID of the service current position table.

  The identifying unit 153 is a processing unit that identifies a service target who is a call target. The processes of the identifying unit 153 will be described in order below.

  When the order waiting number table 142 is updated, the identifying unit 153 searches for records in which the reception number and the pre-update number are different. The identifying unit 153 identifies the department name, the examination room number, the order, and the reception number included in the retrieved record. The identifying unit 153 compares the identified reception number with the current location table 144 of the serviceee to specify the current location of the serviceee.

  The identifying unit 153 compares the current position of the service recipient with the call data 143 to identify the movement alerting order and the next movement destination. The identification unit 153 acquires from the message data 149 a message to move to the next movement destination when the order of the service person satisfies the movement attention calling order condition, and the acquired message, and the reception number And to the transmission unit 154. The detailed processing of the identification unit 153 will be described in the flowchart below.

  The transmission unit 154 is a processing unit that transmits a message to the patient terminal 40 of the service recipient corresponding to the reception number. The transmitting unit 154 compares the reception number with the serviced person current position table 144 to specify the serviced person ID, compares the specified serviced person ID with the serviced person data 141, and corresponds to the corresponding serviced person. Identify the service provider's terminal IP address. The transmitting unit 154 transmits a message to the specified terminal IP address. FIG. 12 shows an example of the message. For example, the patient terminal 40 having received the message displays a message as shown in FIG.

  The display processing unit 155 is a processing unit that causes the nurse terminal 50 to display a list of information on the service recipient. When the order waiting number table 142 is updated, the display processing unit 155 searches each serviced person data 141 by using the serviced person ID in the serviced person current position table 144 as a key. Identify the serviceee name corresponding to. Then, the display processing unit 155 transmits, to the nurse terminal 50, list display data in which the serviceee ID, the serviceee name, the reception number, and the current position are associated with one another. FIG. 13 is a diagram showing an example of the list display screen. For example, the nurse terminal 50 that has received the list display data displays a list display screen as shown in FIG.

  When the display processing unit 155 receives a request for displaying the order of the serviceee from the patient terminal 40, the display processing unit 155 causes the patient terminal 40 to display information on the order of the serviceee. For example, the display processing unit 155 receives the department name and the examination room number from the patient terminal 40. Further, the display processing unit 155 receives, from the patient terminal 40, the reception number, the identifier information, and the function name “order display”.

  The display processing unit 155 compares the identifier information with the position data 145 to specify the location of the serviced person, compares the serviced person's location with the geofencing data 148, and allows “order display”. It is determined whether the For example, when the service processing person's location is "convenience store", the display processing unit 155 becomes "order display, automatic call, manual call" of the fourth stage of the geofencing data. For this reason, the display processing unit 155 determines that “order display” is permitted.

  If the display processing unit 155 determines that the “order display” is permitted, the display processing unit 155 executes the following process. The display processing unit 155 compares the department name requested by the patient terminal 40, the examination room number, and the reception number of the service recipient with the waiting number table 142 to specify the order. The display processing unit 155 transmits the information of the identified order to the patient terminal 40.

  The manual call processing unit 156 is a processing unit that transmits a message of a call to a serviceee designated by the service person when a manual call request is received from the nurse terminal 50. Hereinafter, an example of processing of the manual call processing unit 156 will be described.

  The manual call processing unit 156 receives, from the nurse terminal 50, the identifier information and the function name “manual call”. The manual call processing unit 156 compares the identifier information with the location data 145 to identify the location of the service person, compares the location of the service person with the geo-fencing data 148, and permits “manual call”. To determine whether the For example, when the service provider's location is "XX department Y examination room", the manual call processing unit 156 enables the usable function to be "order display, automatic call, manual call" in the fourth row of the geo fencing data 148. It becomes. Therefore, the manual call processing unit 156 determines that "manual call" is permitted.

  When the manual call is permitted, the manual call processing unit 156 causes the display processing unit 155 to display a list of serviced persons, and receives a selection of a serviced person ID to be a target of the manual call. The manual call processing unit 156 acquires the identifier information and the function name “manual call” from the patient terminal 40 corresponding to the serviced person ID.

  The manual call processing unit 156 compares the identifier information with the position data 145 to specify the location of the serviced person, compares the serviced person's location with the geofencing data 148, and the “manual call” Determine if it is acceptable. The determination as to whether "manual call" is permitted is the same as the above process.

  When the manual call is permitted, the manual call processing unit 156 searches the serviced person data 141 by the serviced person ID, and acquires the terminal IP address of the patient terminal 40 to be called. The manual call processing unit 156 transmits a call message to the acquired terminal IP address.

  Next, the processing procedure of the server 100 according to the present embodiment will be described in order. FIG. 14 and FIG. 15 are flowcharts showing the processing procedure of automatic call processing. As illustrated in FIG. 14, the updating unit 151 updates the waiting number table 142 (step S101), and the specifying unit 153 detects a record in which the updated reception number is different from the pre-update reception number (step S101). S102).

  The identifying unit 153 acquires a department name, an examination room number, an order, and an updated reception number corresponding to the detected record (step S103). The identifying unit 153 searches for the reception number of the serviced person current position table 144 with the updated reception number and acquires the current position (step S104).

  The identifying unit 153 searches for the place of the call data 143 at the current position, and acquires the movement alerting order and the next movement destination (step S105). The identifying unit 153 determines whether or not the current position is “mid-wait” (step S106).

  If the current position is “wait in middle” (step S106, Yes), the identifying unit 153 determines whether the order is equal to the movement alerting order (step S107). If the order is not equal to the movement alerting order (No at Step S107), the identifying unit 153 proceeds to Step S102.

  On the other hand, if the order is equal to the movement alerting order (step S107, Yes), the transmitting unit 154 acquires the message of the message ID “MSG1” from the message data 149, and sends a message to the patient terminal 40 of the serviceee. It transmits (step S108). Then, the identifying unit 153 proceeds to the process of step S102.

  In step S106, when the current position is not "wait in middle" (No in step S106), the identifying unit 153 determines whether the current position is "waiting room" (step S109). If the current position is the “waiting room” (step S109, Yes), the identifying unit 153 determines whether the movement alerting order is equal to or greater than the order (step S110). If the movement alerting order is not the order or more (No at Step S110), the identifying unit 153 proceeds to Step S102.

  On the other hand, if the movement alerting order is equal to or greater than the order (step S110, Yes), the transmitting unit 154 acquires the message of the message ID “MSG2” from the message data 149, and sends a message to the patient terminal 40 of the service person Is sent (step S111). Then, the identifying unit 153 proceeds to the process of step S102.

  In step S109, when the current position is not the "waiting room" (step S109, No), the identifying unit 153 proceeds to step S112 in FIG.

  As illustrated in FIG. 15, the identifying unit 153 determines whether the current position is “convenience store” (step S112). If the current position is “convenience store” (step S112, Yes), the identifying unit 153 determines whether the order is within the movement attention calling order range (step S113). If the order is not within the movement attention calling order range (step S113, No), the identifying unit 153 proceeds to step S102 in FIG.

  On the other hand, when the order is the movement attention calling order range (Yes at step S113), the transmitting unit 154 acquires the message of the message ID “MSG3” from the message data 149, and transmits the message to the patient terminal 40 of the service person. Is sent (step S114). Then, the identifying unit 153 proceeds to the process of step S102 in FIG.

  In step S112, when the current position is not a "convenience store" (step S112, No), the identifying unit 153 determines whether the current position is a "coffee shop" (step S115). If the current position is a "coffee shop" (step S115, Yes), the identifying unit 153 determines whether the order is within the movement attention calling order range (step S116). If the order is not within the movement attention calling order range (step S116, No), the identifying unit 153 proceeds to step S102 in FIG.

  On the other hand, when the order is the movement attention calling order range (step S116, Yes), the transmitting unit 154 acquires the message of the message ID “MSG3” from the message data 149, and sends the message to the patient terminal 40 of the service person Is sent (step S117). Then, the identifying unit 153 proceeds to the process of step S102 in FIG.

  In step S115, when the current position is not a "coffee shop" (step S115, No), the identifying unit 153 determines whether the current position is a "parking lot" (step S118). If the current position is “parking place” (step S118, Yes), the identifying unit 153 determines whether the order is within the movement attention calling order range (step S119). If the order is not within the movement attention calling order range (step S119, No), the specifying unit 153 proceeds to step S102 in FIG.

  On the other hand, when the order is the movement attention calling order range (step S119, Yes), the transmitting unit 154 acquires the message of the message ID “MSG3” from the message data 149, and sends a message to the patient terminal 40 of the service person Is sent (step S120). Then, the identifying unit 153 proceeds to the process of step S102 in FIG. In step S118, when the current position is not a "parking lot" (step S118, No), the identifying unit 153 proceeds to step S102 in FIG.

  FIG. 16 is a flowchart illustrating an example of a processing procedure for displaying a service recipient list. As shown in FIG. 16, the updating unit 151 updates the waiting number table 142 at the order update timing of the order display device 30 (step S201).

  The display processing unit 155 searches the serviced person data with the serviced person ID in the serviced person current position table 144, and acquires a serviced person name (step S202). The display processing unit 155 generates a serviceable person list screen based on the contents of the serviced person current position table 144 and the name of the serviced person, and transmits the screen to the nurse terminal 50 (step S203).

  FIG. 17 is a flowchart of the order display process. As shown in FIG. 17, the display processing unit 155 receives a display request including the subject and the examination room number from the patient terminal 40 (step S301). Further, the display processing unit 155 acquires the reception number, the identifier information, and the function name “order display” (step S302).

  The display processing unit 155 determines whether use is permitted (step S303). When the use of the display processing unit 155 is permitted (Yes at step S303), the patient terminal 40 receives the information on the order corresponding to the department name, the examination room number, and the reception number requested from the waiting number table 142. It transmits (step S304).

  On the other hand, when the use is not permitted (step S303, No), the display processing unit 155 outputs an out-of-use message (step S305).

  FIG. 18 is a flowchart showing the processing procedure of the position identification processing. As shown in FIG. 18, the updating unit 151 updates the waiting number table 142 at the order update timing of the order display device 30 (step S401). The position specifying unit 152 searches for records in which the reception number and the pre-update reception number are different (step S402).

  The position specifying unit 152 acquires the reception number corresponding to the retrieved record (step S403). The position specifying unit 152 searches the serviced person current position table 144 with the reception number, and acquires the serviced person ID (step S404).

  The position specifying unit 152 searches the serviceee data 141 for the serviceee ID, and acquires the terminal IP address of the patient terminal 40 (step S405). The position specifying unit 152 requests the patient terminal 40 having the corresponding terminal IP address to notify the identifier information of the position information transmitting apparatus 10 nearby (step S406).

  The position specifying unit 152 acquires identifier information from the patient terminal 40 (step S407). The position specifying unit 152 determines the latest current position of the patient terminal 40 based on the identifier information and the position data 145 (step S408).

  The position specifying unit 152 replaces the current position of the corresponding serviced person ID in the serviced current position table 144 with the latest current position (step S409).

  FIG. 19 is a flowchart showing the procedure of the manual calling process. As shown in FIG. 19, the manual call processing unit 156 acquires identifier information and function name “manual call” from the service provider (step S501), and determines whether use is permitted (step S502).

  If the use is permitted (Yes at Step S502), the manual call processing unit 156 causes the nurse terminal 50 to display a serviceable person list (Step S503). The manual call processing unit 156 acquires the service target ID of the call target person from the nurse terminal 50 (step S504).

  The manual call processing unit 156 acquires the identifier information and the function name “manual call” from the patient terminal of the service target who is the call target (step S505). The manual call processing unit 156 determines whether use is permitted (step S506).

  If the use is permitted (Yes at Step S506), the manual call processing unit 156 searches the serviced party data by the serviced party ID, and acquires the terminal IP address of the patient terminal 40 to be called ((Step S506) Step S507). The manual call processing unit 156 transmits a message to the patient terminal 40 of the corresponding terminal IP address (step S508).

  In step S502, when the use is not permitted (step S502, No), the manual call processing unit 156 transmits an out-of-use message (step S509). Further, in step S506, when the use is not permitted (step S506, No), the manual call processing unit 156 proceeds to step S509.

  FIG. 20 is a flowchart showing a processing procedure for determining whether or not use is permitted. The process of determining whether the use is permitted corresponds to steps S302 and S303 in FIG. 17 and steps S501, S502, S505, and S506 in FIG. As shown in FIG. 20, the control unit 150 compares the identifier information with the position data 145 to specify the location of the object person (step S601).

  The control unit 150 compares the record in which the context type of the geo fencing data 148 is a place with the place specified from the position data 145, and determines whether use of the requested function is permitted (Step S602). When the use of the requested function is permitted, the control unit 150 continues the requested processing, and when the use is not permitted, the control unit 150 outputs an out-of-use message (step S603).

  Next, the effects of the server 100 according to the present embodiment will be described. The server 100 identifies the patient terminals 40 in the predetermined area in the turn to be called, and transmits a call message to the identified patient terminals. Therefore, according to the server 100, it is possible to call the serviced person at an appropriate timing.

  In addition, the server 100 compares the call data 143 in which the place and the alerting order are associated with the position of the serviced person to specify the alerting order, and the serviceee's order is the alerting order. If this is the case, the message is sent to the patient terminal 40 of the serviceee. For this reason, it is possible to give an optimal instruction according to the place where the service person is waiting.

  Further, according to the server 100, even if the service person and the service person themselves do not confirm the order of the service person, the message is transmitted to the patient terminal 40 according to the place and the call is made. For this reason, the service person can go to the waiting room or the like at an optimal timing without performing complicated operations, and can save time and trouble of the service person. That is, it is possible to make a call in a simple manner for both the service provider and the service recipient.

  Next, an example of a computer that executes a mail transmission program that realizes the same function as the server 100 shown in the above embodiment will be described. FIG. 21 is a diagram illustrating an example of a computer that executes a mail transmission program.

  As shown in FIG. 21, the computer 200 has a CPU 201 that executes various types of arithmetic processing, an input device 202 that receives input of data from a user, and a display 203. The computer 200 further includes a reading device 204 that reads a program or the like from a storage medium, and an interface device 205 that exchanges data with other computers via a network. The computer 200 also has a RAM 206 for temporarily storing various information, and a hard disk drive 207. The devices 201 to 207 are connected to the bus 208.

  The hard disk drive 207 has a specific program 207a and a transmission program 207b. The CPU 201 reads out the specific program 207 a and the transmission program 207 b and develops them in the RAM 206. The specific program 207a functions as a specific process 206a. For example, the identification process 206 a corresponds to the identification unit 153. The transmission program 207b functions as a transmission process 206b. The transmission process 206 b corresponds to the transmission unit 154.

  The specific program 207a and the transmission program 207b may not necessarily be stored in the hard disk drive 207 from the beginning. For example, each program is stored in a "portable physical medium" such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, an IC card or the like inserted into the computer 200. Then, the computer 200 may read and execute the programs 207a and 207b. In addition, various DBs stored in the storage unit 140 of the server 100 may be managed by a device other than the server 100. Furthermore, in the present embodiment, the patient is targeted, but it goes without saying that application is possible not only to patients of medical institutions but to customers of financial institutions and local governments that are other types of business, and not just customers. It may be used for out-and-coming traders and workers.

  The following appendices will be further disclosed regarding the embodiment including the above-described respective examples.

(Supplementary Note 1)
According to the waiting condition of the moving object registered for waiting, the mobile terminal whose turn until becoming the call target satisfies the predetermined proximity standard is specified,
A message transmission program comprising: executing a process of transmitting a message instructing movement to the mobile terminal on condition that the specified mobile terminal exists in a set predetermined area.

(Supplementary Note 2) The message registration described in Supplementary Note 1 is characterized in that the waiting registration is a waiting registration regarding a medical examination, and the message instructing movement is a message instructing movement to a waiting room of a hospital. program.

(Supplementary Note 3) In the processing for specifying, based on a table in which the area where the mobile terminal exists and the proximity standard specific to the area are matched, the order until the call target becomes a predetermined proximity standard. The message transmission program according to any one of appendices 1 or 2, characterized in that the identified mobile terminal is identified.

(Supplementary Note 4) A message transmission method executed by a computer
According to the waiting condition of the moving object registered for waiting, the mobile terminal whose turn until becoming the call target satisfies the predetermined proximity standard is specified,
A message transmission method comprising: executing a process of transmitting a message instructing movement to the mobile terminal on condition that the identified mobile terminal exists in a set predetermined area.

(Supplementary note 5) The message transmission according to Supplementary note 4, wherein the waiting registration is a waiting registration related to a medical examination, and the message instructing movement is a message instructing movement to a waiting room of a hospital. Method.

(Supplementary Note 6) The process of specifying specifies that the order until the call target becomes a predetermined proximity criterion based on a table in which the area in which the mobile terminal is present is associated with the proximity standard unique to the area. [Claim 4] The message transmission method according to appendix 4 or 5, characterized in that the identified mobile terminal is identified.

(Supplementary Note 7) An identifying unit for identifying a mobile terminal whose order until becoming a call target satisfies a predetermined proximity criterion according to the waiting condition of the moving object registered for waiting order,
And a transmitter configured to transmit a message instructing movement to the mobile terminal on condition that the mobile terminal specified by the identification unit is present in a set predetermined area. Transmitter.

(Supplementary note 8) The message transmission according to Supplementary note 7, wherein the waiting registration is a waiting registration related to a medical examination, and the message instructing movement is a message instructing movement to a waiting room of a hospital. apparatus.

(Supplementary Note 9) Based on a table in which the area in which the mobile terminal exists and the proximity standard unique to the area are associated, the identification unit satisfies the predetermined proximity standard until the call target is reached. The message transmitting apparatus according to any one of claims 7 and 8, characterized in that the mobile terminal is identified.

10a, 10b, 10c, 10d Positional Information Transmission Device 20 Doctor Terminal 30 Order Display Device 40 Patient Terminal 50 Nurse Terminal

Claims (6)

On the computer
In accordance with the order waiting status of the moving object registered as the target of the examination order waiting, the order waiting status until becoming the call target identifies the moving body that has become the first order waiting status ,
A message instructing movement to the waiting room is sent to the moving body on condition that the specified moving body exists in an area other than the waiting room ,
The waiting situation until the call target is specified identifies a mobile that has become a second waiting situation whose medical examination is closer than the first waiting situation ,
Send a message prompting the mobile unit to move to the examination room on condition that the specified mobile unit exists in the area of the waiting room ,
A message transmission program characterized by performing processing. Sending a message prompting the user to move to the examination room in response to the terminal operated by the doctor accepting a specific operation;
Message transmission program according to claim 1, characterized in that. The terminal is a terminal that receives an input of a medical examination result by the doctor, and transmits a message prompting movement to the examination room in response to the terminal receiving an operation performed in response to the end of the medical examination.
The message transmission program according to claim 2 , characterized in that:   Based on the table in which the area in which the moving object exists and the order unique to the area are associated, the processing for specifying the moving body whose order until becoming the call target is within the order unique to the area is further executed The message transmission program according to claim 1, characterized in that: It is a message transmission method executed by a computer, and
In accordance with the order waiting status of the moving object registered as the target of the examination order waiting, the order waiting status until becoming the call target identifies the moving body that has become the first order waiting status ,
A message instructing movement to the waiting room is sent to the moving body on condition that the specified moving body exists in an area other than the waiting room ,
The waiting situation until the call target is specified identifies a mobile that has become a second waiting situation whose medical examination is closer than the first waiting situation ,
Send a message prompting the mobile unit to move to the examination room on condition that the specified mobile unit exists in the area of the waiting room ,
A message transmission method characterized in that processing is performed. According to the waiting condition of the moving object registered as the subject of waiting for the examination order, the waiting condition until becoming the calling object identifies the moving object which has become the first waiting condition, and the specified movement A message instructing movement to the waiting room is transmitted to the moving body on condition that the body exists in an area other than the waiting room, and the first waiting state until the call target is the first order Identify a mobile that has reached the second queue status where medical examination is more urgent than waiting status, and to the doctor's office for the mobile based on the condition that the specified mobile is present in the area of the waiting room And a transmitter configured to transmit a message prompting the user to move.

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