JP2007257219A - Traffic facility information guiding system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a technology providing information for allowing a user to more comfortably use traffic facilities. <P>SOLUTION: When the user planning to board a passenger airplane operates an information guiding device to instruct reservation of a shop, the information guiding device transmits the name of the user, the number of passengers, boarding flight information (a flight name, a boarding time, and a boarding gate) to a POS terminal device for making a reservation. The POS terminal device registers the received information as POS data (a step SC1). In settlement, the boarding flight information is transmitted to a flight/passenger information management device to acquire and display flight information about the passenger airplane to board. In this process, if at least one of the boarding time and the boarding gate registered in reservation is different from that in the acquired flight information, a message notifying the fact is displayed additionally (a step SC2). In this way, information to be notified of the user is informed via a shop clerk. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a technique for providing information as a service to a user who uses a transportation facility that can be boarded on a passenger aircraft or a transportation means such as a train.

  Most transportation facilities that carry people (passengers) by means of transportation such as passenger planes and trains use transportation facilities (for example, stations) for getting on and off the transportation means to get on and off. Some transportation facilities have a vast area, and in such transportation facilities, various stores are usually open.

  In a transportation facility where many stores are operating in a vast area, there are many users who eat and shop using the waiting time until the boarding time determined for the transportation means to board. For this reason, some transportation facilities have built a system (traffic facility information guidance system) for providing various types of information as services so that they can be used more comfortably. As such a conventional system, there is one described in Patent Document 1, for example.

  In the conventional traffic facility information guidance system described in Patent Document 1, an information terminal device that can be operated by a user is installed in the traffic facility, and the user can obtain desired information as needed by the information terminal device. I try to get it. Further, by reading information stored in an IC card that can be used as a boarding pass, information useful for the user can be obtained more easily.

  The user can obtain various types of information via such an information terminal device. However, for that purpose, it is necessary to find and use the place where the information terminal device is installed. Alternatively, information to be transmitted to the user is transmitted, but the location and timing at which the information can be acquired are usually limited. For example, when the boarding time is changed due to delays in operation, etc., the information is usually transmitted through announcements and display devices, etc., but there is always no announcement or display, a place where you can hear the announcement, Or the place where the display can be seen is limited. For this reason, it is important to ensure that information to be transmitted to the user can be transmitted more reliably.

In the conventional transportation facility information guidance system described in Patent Document 2, the information terminal device uses information stored in an IC card that can be used as a boarding pass so that information useful to the user can be obtained more easily. It can be read. However, in order to provide such information to the user, it is considered important to consider the situation in which the user is placed. Ensuring that information to be communicated can be transmitted more reliably and that useful information can be obtained more easily is important in order to make it easier for users to use transportation facilities. It is believed that there is.
JP 2000-268098 A Japanese Patent Laid-Open No. 10-188056

  An object of this invention is to provide the technique for providing information so that a user can utilize a traffic facility more comfortably.

  The transportation facility information guidance system according to the first aspect of the present invention uses a transportation facility capable of boarding a transportation means such as a passenger plane or a train to provide information as a service to a user who plans to board the transportation means. The system is a passenger information management device that manages passenger information related to a user who is scheduled to board the transportation means, an operation information management device that manages operation information related to the operation of the transportation means that can be boarded, A store information management device that manages store information related to a store that operates in a transportation facility, and a terminal device that is installed in each store are connected to at least a communication network and installed in a store that is used by a user. The terminal device is scheduled to be boarded by the first information acquisition means for acquiring the passenger information of the user and the passenger information acquired by the first information acquisition means. A second information acquisition unit that automatically acquires operation information of the transportation means from the operation information management device; and an information notification unit that notifies the operation information acquired by the second information acquisition unit. Thus, when the user visits the store, the user can provide the latest operation information on the transportation means scheduled to board.

  The traffic facility information guidance system according to the second aspect is constructed by connecting an information guidance apparatus capable of providing a user with a desired service in addition to the configuration in the first aspect, and further connected to a communication network. An apparatus includes: an information reading unit capable of reading boarding pass information indicating a user who is scheduled to board the transportation means and the transportation means recorded in a recording medium for boarding the transportation means; and a store information management device. Information acquisition means for acquiring store information, and reservation that provides a reservation service that allows a user who has read boarding pass information to the information reading means to present the store information acquired by the information acquisition means and make a reservation for the store A terminal device of a store that has been reserved by a user using a reservation service provided by the information guide device, and the boarding information transmitted by the information guide device by the reservation Acquired by the first information acquiring means information as passenger information.

  The information guide device presents the store information by the reservation service providing means and the message about the action to be taken by the user based on the boarding time of the transportation means indicated by the boarding pass information read by the information reading means. It is desirable to perform any of the above. Also, a reservation service providing means is provided for automatically presenting a first estimated required time required to move to the boarding place of the transportation means to the user whose boarding pass information is read by the information reading means. When the store information is presented by the above, for each store that presents the store information, it is necessary to move to the boarding location from the second predicted time required to use the store and the second predicted required time. It is desirable to automatically present at least one of the predicted third predicted times together.

  The transportation facility information guidance method of the present invention is a method for providing information as a service to a user who plans to board a transportation facility using a transportation facility that can board the transportation means such as a passenger plane or a train. In order to provide information, a passenger information management device that manages passenger information related to a user who is scheduled to board the transportation means, an operation information management device that manages operation information related to the operation of the transportation means that can be boarded, traffic A store information management device for managing store information related to stores operating in the facility and a terminal device installed for each store are built at least in a communication network, and installed in a store used by a user. The terminal information is acquired by the terminal device, and the operation information of the transportation means that the user plans to board is automatically obtained from the operation information management device based on the acquired passenger information. By causing the notification to acquire, in the case in which the user has visited the store, the user is to be possible to provide the latest service information in the transportation means going to ride.

  In the present invention, using a communication network, access to passenger information relating to a user who is scheduled to board the transportation means, operation information relating to operation of the transportation means that can be boarded, and store information relating to a store operating in the transportation facility. A possible system is constructed, and a terminal device installed at each store is used to provide the user with the latest operation information of the transportation means that the user who has visited the store plans to board. Therefore, the user can check the latest operation information at the store where the user visited. If there is a change in the operation information, the change content can be confirmed. Since the operation information can be confirmed at the store in this way, the places where the confirmation can be performed and the opportunities for the increase are increased, so that the information to be transmitted to the user can be transmitted more reliably and at an earlier stage. As a result, the user can take actions based on the correct information, so that the transportation facility can be used more comfortably.

  Based on the boarding time of the transportation means indicated by the boarding pass information recorded on the recording medium for boarding in the transportation means, the store information is presented to the information guidance device capable of providing a desired service to the user, and the user When one of the messages regarding the action to be taken is presented, information suitable for the situation where the user is placed can be provided with a higher probability. In the present invention, the first predicted required time that is predicted to be required to move to the boarding place of the transportation means is automatically presented, and when presenting store information, for each store that presents store information, At least one of the second predicted required time predicted to be required for using the store and the third predicted required time required to move from the store to the boarding location is automatically presented together. By doing so, it becomes possible to more appropriately determine the actions to be taken, including the identification of the store where the visit is desirable. Any provision of such information supports the user to use the transportation facility more comfortably.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a configuration diagram of a traffic facility information guidance system according to the present embodiment. The transportation facility information guidance system (hereinafter abbreviated as “guidance system”) is constructed to provide information to users in transportation facilities for users (passengers) to get on and off transportation means such as airplanes or trains. It is a thing. Here, for convenience, it is assumed that the transportation facility is an airport, the transportation means is an aircraft, and the user who provides information is a check-in person.

  As shown in FIG. 1, the guidance system includes a plurality of information guidance devices 10 installed in the airport and a plurality of POS terminal devices 20A to 20D installed for each store operating in the airport. POS terminal device 20, flight information relating to the operation (flight) of a passenger aircraft, flight / passenger information management device 30 for managing passenger information relating to a user boarding the passenger aircraft, store information relating to the store for each store The restaurant information management device 40 to be managed and the terminal device 50 for a staff member who performs work corresponding to the user in the facility are connected to each other.

First, information managed by each device will be specifically described with reference to each explanatory diagram of FIGS.
The user has a boarding pass M for boarding the passenger aircraft. The boarding pass M is specifically a magnetic card, an IC card, or a mobile phone. Here, a non-contact communication type is assumed. As shown in FIG. 2, the boarding pass M includes the name of the user, the date of boarding the passenger aircraft, the flight number of the passenger aircraft, the ID of the group to which the user belongs, the boarding time, the boarding gate, and the seat number. It is recorded as ticket information. The group ID is identification information assigned to each user (group) who acts together. With the group ID, family members or friends who act together correspond as users belonging to one group.

  As shown in FIG. 3, the flight information managed by the flight / passenger information management device 30 is a summary of each flight name, boarding time, and boarding gate information for each passenger flight. The passenger information is a collection of information on the name, group ID, and seat for each user (passenger). Passenger information is prepared for each passenger flight. The flight / passenger information management device 30 also manages map information for guiding the inside of the airport to the user who operates the information guidance device 10.

  As shown in FIG. 5, the store information managed by the restaurant information management apparatus 40 includes recommended information storing today's recommended menu information for each store and vacant seats / waiting stores storing waiting time information for each store. And time information. The vacant seat waiting time information is divided into the number of seats that can be seated (the number of table seats is two or more), and the remaining number of seats (the number of tables for two or more seats) and the waiting time are stored. This is because it is assumed that the user acts on a group basis. Although not particularly illustrated, information (business hours, position, image data, etc.) related to the store itself is also stored for each store.

  Both the recommended information and the vacant seat / waiting time information are updated, for example, from each store side, that is, by the POS terminal device 20. As shown in FIG. 6, the POS terminal device 20 manages table usage status information storing usage status information (POS data) for each table. Usage status information includes number of seats, availability of seats, order list, estimated meal end time, flight number, boarding time, and boarding gate of seated user (visitor) is doing. The POS terminal device 20 updates the corresponding usage status information every time a reservation is made, every time an order is received, and every time payment is completed. When a reservation is made or payment is completed, the number of tables (the number of remaining seats) changes accordingly. The waiting time may change due to the passage of time or the visit, reservation, or settlement of the user. Therefore, the number of remaining seats and the waiting time are updated at any time, and the update is reflected on the restaurant information management apparatus 40 side.

  The information guide device 10 includes a boarding pass reader 11 that reads boarding pass information from a boarding pass M possessed by the user. Based on the boarding pass information read by the reader 11, as shown in FIG. 10, a route map (map) to the boarding gate (gate), introduction of a store, and the like are performed. The number of people specified from the name, flight number, boarding time boarding gate, and group ID stored in the boarding pass information is transmitted to the POS terminal device 20 of the store to the user who wishes to visit the store. And provide a reservation service that requests a reservation. The identification of the number of people from the group ID is performed by, for example, an inquiry to the flight / passenger information management device 30.

FIG. 4 is a diagram illustrating a detailed configuration of the passenger information.
As shown in FIG. 4, the flight / passenger information management device 30 has, as the passenger information, the installation location of the information guide device 10 operated by the user, the operation time thereof, the reserved store name, the reservation time, the order time, And the settlement time can be stored further. As a result, the user's behavior can be grasped with higher accuracy. In each piece of information, the order time and the settlement time are information transmitted from the POS terminal device 20 of the reserved store.

  The information guide device 10, the POS terminal device 20, the flight / passenger information management device 30, the restaurant information management device 40, and the facility staff terminal device 50 are, for example, a CPU, a memory, a hard disk device, and an input for data input. The computer includes a device, an output device for display output, a medium driving device for accessing a recording medium, and a network connection device for performing communication via the communication network 1. The information guide device 10 is configured to further include a boarding pass reader 11 and a touch panel. These are realized, for example, by the CPU executing a program stored in the hard disk device. Each information described above is stored in a hard disk device or a memory.

  FIG. 7 is a flowchart illustrating an example of a flow of processing executed by the information guide device 10, the restaurant information management device 40, and the POS terminal device 20, respectively. This flowchart shows an example of a flow of processing executed by each of the devices 10, 40, and 20 when the user operates the information guide device 10. Next, with reference to FIG. 7, the operation will be described in detail with attention paid to each of the devices 10, 40, and 20. The flowchart shown in FIG. 7 is realized by the CPUs mounted in the respective devices 10, 40, and 20 executing programs stored in the hard disk device or the like.

  The information guidance device 10 is in a standby state waiting for the user to use it to appear. In step SA1, in order to determine whether or not a user has appeared, the user waits for the user to hold the boarding pass M. When the boarding pass M is held over the boarding pass reader 11, communication is performed between the reader 11 and the boarding pass M, and the reader 11 notifies the CPU to that effect. As a result, the determination is yes and the process proceeds to step SA2.

  In step SA2, an information display process for displaying information according to a user operation is executed. The display process is performed, for example, until the user instructs the end of the use, the operation is not performed for a predetermined time or longer, or another user holds the boarding pass M. If it is one of the previous two cases, the process proceeds to step SA1 again, and in the remaining cases, the display process of step SA2 targeting another user is executed.

  In the information display process, boarding pass information is transmitted to the flight / passenger information management device 30 to notify that the user has used it. With this notification, the management device 30 updates the installation location and operation time of the information guidance management device in the passenger information (FIG. 4).

  As described above, the POS terminal device 20 of each store updates the table usage status information (FIG. 6) as needed, and in accordance with the update, the number of remaining seats (“vacant seat number” in the figure). And the waiting time is updated. In order to reflect the update, the updated number of remaining seats and waiting time are transmitted to the restaurant information management device 40. The restaurant information management device 40 updates the vacant seat / waiting time information of the store that has received the information (step SB1).

  In step SA2, the route diagram display process shown in FIG. 8 is executed as a subroutine process. Next, the display process will be described in detail with reference to FIG. The display process is executed automatically by reading the boarding pass information of the boarding pass M or according to a user instruction.

  First, in step SA11, boarding pass information is transmitted to the flight / passenger information management device 30, and a route map from the information guide device 10 to the boarding gate indicated by the boarding pass information and corresponding flight information are received. The received route map and flight information are displayed. Next, the process proceeds to step SA12, and it is determined whether or not the time (remaining time) from the current time to the boarding time indicated by the flight information is one hour or more. If the time is 1 hour or longer, the determination is YES, and the store information display process is executed, assuming that the time margin is relatively large, and then the series of processes is terminated. Otherwise, the determination is no and the process moves to step SA14.

  In step SA14, it is determined whether or not the remaining time is 30 minutes or more and less than 1 hour. If the remaining time is the time between them, the determination is YES, the process proceeds to step SA15, and after displaying the store information of the store for snacks on the route to the boarding gate, the series of processing is terminated. . Otherwise, the determination is no and the process moves to step SA16.

  In step SA16, it is determined whether the remaining time is 5 minutes or more and less than 30 minutes. If the remaining time is the time in the meantime, the determination is YES, the process proceeds to step SA17, the store information is not displayed, a warning (message) is displayed to rush to the boarding gate, and a series of processing is performed. finish. If not, that is, if the remaining time is less than 5 minutes, the determination is no, and since the attendant will pick you up, a message is displayed so as to wait on the spot, and the series of processing ends.

  In this way, in the present embodiment, the information to be presented is selected according to the situation (time margin) of the user at that time. Thereby, information more useful or important for the user can be presented with a high probability. As a result of presenting such information with a higher probability, the user can take the action he should take in a more ideal form. As a result, the airport (facility) can be used more comfortably.

  The display of the store information in step SA13 or SA15 is performed by designating and obtaining the necessary store information type to the restaurant information management device 40. More specifically, the store information is acquired by designating, for example, no designation in step SA13 and designating a boarding gate and a store for snacks in step SA15. When the process of step SA18 is executed, for example, the attendant notifies the flight / passenger information management device 30 of the presence of a user who should be picked up. The management device 30 instructs the terminal device 50 to display a message urging the attendant to immediately pick up at the installation location of the information guidance device 10 that has given the notification. As a result, the attendant goes to pick up the user.

FIG. 9 is a flowchart of the store information display process executed as step SA13. Next, the display process will be described in detail with reference to FIG.
First, in step SA21, for example, a group ID is notified to the flight / passenger information management apparatus 30, and information related to the group acting with the user (passenger) (including the number of people in the group) is acquired. In subsequent step SA22, vacant seat / waiting time information (FIG. 5) is acquired from the restaurant information management device 40 for each store. In step SA23 to be transferred thereafter, it is determined whether or not the user is traveling alone if the number of people in the group is one, that is, if boarding for travel purposes. If the number of persons is one, the determination is YES, the process proceeds to step SA24, and the waiting time until boarding (remaining time) is determined by one person referring to the vacant seat / waiting time information. The required time (the waiting time (1 in the figure) is calculated by adding the waiting time that is expected to be taken from the store to the actual order and the eating and drinking time that a person is expected to eat and drink (Person) + eating / drinking time (1 person) ”) is specified, information on the specified store is acquired from the restaurant information management device 40 and displayed on the screen. On the other hand, if the number of persons is not one, that is, if the number is N (integer of 2 or more), the determination is no and the process proceeds to step SA25, and similarly, the waiting time until boarding. (Remaining time) is expected to be required for N people to eat and drink at the store, and the waiting time that is expected to be taken after the N people place an order to actually carry the ordered goods Stores that are longer than the required time (indicated by “waiting time (N people) + eating time (N people)”) in the figure are identified, and information on the identified stores is acquired from the restaurant information management device 40. Display on the screen. After displaying any store information on the screen, the process proceeds to step SA26. You may make it obtain | require both the waiting time of the goods of order, and the eating and drinking time with reference to the table which stored the time estimated for every number of people, for example.

  In this embodiment, for each store information to be displayed, a meal completion time (time) that is predicted to be a meal, a travel time that is predicted to be required to move from the store to the boarding gate, and the number of people in the group The time until the seatable table is predicted to be available is also displayed. Thereby, it is possible to easily select a store in consideration of a time margin when the user visits the store, thereby enabling more comfortable use of the airport. Since such information is displayed together, the store information display screen as shown in FIG. 11 is displayed by executing the process of step SA24 or SA25. As for the meal completion time, there is a table in which the information guide device 10 is predicted to be required to move from the installation location to the store, the required time calculated in step SA24 or SA25, and the number of people in the group. It is calculated by adding the time until it is predicted to be free. Any time predicted to be required for movement is prepared in advance in the flight / passenger information management device 30, for example.

  In step SA26, it is determined whether or not a store (restaurant) is to be reserved. The reservation is made by operating a “reservation” button arranged for each store information. From this, when the user operates any “reservation” button, the determination is YES, the process proceeds to step SA27, and the user (reservation) is sent to the POS terminal device 20 of the store where the user has instructed the reservation. The person's name, the number of people in the group, and boarding flight information (flight name, boarding time, and boarding gate, corresponding to flight information) are transmitted to make a reservation, and then a series of processing ends. If not, that is, if the user has not operated any of the “reservation” buttons, the determination is no and the series of processing ends here.

  In step SA27, the boarding pass information, the store name, etc. are transmitted to the flight / passenger information management device 30 to notify that the user has reserved the store. With this notification, the management device 30 updates the reserved shop name and reservation time in the passenger information (FIG. 4).

  By transmitting the information, the POS terminal device 20 executes the process of step SC1 in FIG. In step SC1, the name, the number of passengers, the flight name scheduled to be boarded, and the like transmitted from the information guide device 20 are registered as POS data. In the registration, if there is a vacant seat in the table usage status information (FIG. 6) that has more seats than the number of seats received, it is stored as usage status information for that table. Done in In order to notify the store clerk that a reservation has been made, POS data is displayed.

  Although not specifically shown, the order list is updated according to the order of the visitor, and the flight / passenger information management device 30 is notified that the order has been received. Thereby, the management apparatus 30 updates the order time in passenger information.

  At the time of payment, the process of step SC2 is executed. In the step SC2, for example, the order list is specified from the table number of the visitor who requested the settlement, and the billing amount is calculated. For example, the flight number is transmitted to the flight / passenger information management device 30, The flight information specified by the flight number is inquired, and the latest flight information is acquired and displayed at that time. At that time, for example, check whether the boarding time and boarding gate registered at the time of reservation are the same as those of the acquired flight information, and if at least one of them is different, a message notifying that is also displayed. . Thereby, when there is a change in the boarding time, a settlement screen as shown in FIG. 12 is displayed.

  By displaying the settlement screen as shown in FIG. 12, the store visitor who requested the settlement can know the contents changed in the flight information. As a result, the user can take action according to the change. Since the change can be known by using the store, there are more opportunities and places for users who use the airport to obtain necessary information (information to be transmitted). Therefore, such information can be transmitted to the user more reliably and at an earlier stage.

  Flight information is displayed on the screen for the store clerk. Thereby, the change of the flight information is transmitted to the user through the store clerk. However, the display may be performed on a display device prepared for a user (visitor). You may make it transmit a change of the flight information and the content of the change to a user using another method.

  In step SC2, when the payment is completed, the corresponding usage status information is deleted, and the fact is notified to the flight / passenger information management device 30. In response to this notification, the management device 30 updates the current time by storing the current time as the settlement time in the passenger information.

  In this embodiment, the information completion apparatus 10 calculates the meal completion time (time) that is predicted to be completed, but other apparatuses may perform the calculation. For example, you may make the restaurant information management apparatus 40 perform. The apparatus for performing the calculation, the object to be calculated, and the calculation method can all be modified in various ways. In addition, various modifications can be made between communication apparatuses and the communication contents. For example, at the time of reservation, the information terminal device 10 notifies the POS terminal device 20 and the management device 30 that the reservation has been made, but only one of them is notified, and the other is notified from one of them. You may make it let it. That is, for example, when the POS terminal device 20 is notified that the reservation has been made, the terminal device 20 may notify the management device 30 accordingly.

  The management device 30 manages a table as shown in FIG. 4 as the passenger information. Thereby, it is possible to specify whether or not the user is visiting the store. For this reason, the user who is visiting the store can specify the place where the user is. Paying attention to this, a user whose remaining time until the boarding time is shorter than a predetermined time may be urged to rush to the boarding gate through the store where the customer visits. If necessary, the attendant may be allowed to pick you up at the store. Any of them can be realized by providing necessary information to the POS terminal device 20 or the terminal device 50.

  In the store, the flight information (flight name, boarding time, and boarding gate) of the user is acquired from the information guide device 10, but a reader that reads the boarding pass information from the boarding pass M is installed on the store side. You may be able to obtain it with. The store is intended for eating and drinking such as restaurants, because it takes a relatively long time for a user who visits as a customer to complete payment. Therefore, another type of store that requires such time may be targeted. Various modifications including this can also be made.

(Appendix 1)
A system for providing information as a service to a passenger who is scheduled to board the transportation means using a transportation facility that can board the transportation means such as a passenger plane or a train,
The system includes a passenger information management device that manages passenger information relating to a user who is scheduled to board the transportation means, an operation information management device that manages operation information related to operation of the boardable transportation means, and the transportation facility. A store information management device for managing store information related to stores operating in the store, and a terminal device installed for each store, and is constructed by connecting to at least a communication network,
In the terminal device installed in the store used by the user, the first information acquisition means for acquiring the passenger information of the user, and the passenger information acquired by the first information acquisition means, In order to notify the operation information acquired by the second information acquisition unit and the second information acquisition unit that automatically acquires the operation information of the transportation means that the user plans to board from the operation information management device. By providing the information notification means, when the user visits the store, it is possible to provide the latest operation information in the transportation means that the user is scheduled to board,
Transportation facility information guidance system characterized by this.

(Appendix 2)
The traffic facility information guidance system is constructed by further connecting an information guidance device capable of providing a desired service to the user, connected to a communication network,
The information guide device is recorded on a recording medium for boarding in the transportation means, the information reading means capable of reading boarding ticket information indicating the transportation means and a user scheduled to board the transportation means, Information acquisition means for acquiring store information from the store information management device, and presenting the store information acquired by the information acquisition means to a user having the information reading means read the boarding pass information, A reservation service providing means for providing a reservation service capable of making a reservation;
The terminal device of the store where the user has made a reservation using the reservation service provided by the information guide device uses the boarding pass information transmitted by the information guide device by the reservation as the passenger information. Acquired by information acquisition means,
The traffic facility information guidance system according to supplementary note 1, characterized in that:

(Appendix 3)
The information guidance device provides a message about the presentation of the store information by the reservation service providing means and actions to be taken by the user based on the boarding time of the transportation means indicated by the boarding pass information read by the information reading means. The presentation of
The traffic facility information guidance system according to supplementary note 2, characterized by:

(Appendix 4)
The information guidance device performs at least one of a message indicating that the user should immediately move to a boarding location of the transportation means and a message indicating waiting for an employee of the transportation facility as the message.
The traffic facility information guidance system according to supplementary note 3, characterized by:

(Appendix 5)
The information guide device automatically sets a first estimated required time predicted to be required to move to the boarding place of the transportation means for a user whose information reading means has read the boarding pass information. And when the store information is presented by the reservation service providing means, for each store where the store information is presented, a second estimated required time predicted to be required for use of the store, and the store Automatically presenting at least one of the third estimated time required to travel to the boarding location,
The traffic facility information guidance system according to supplementary note 2, characterized by:

(Appendix 6)
The information guidance device automatically identifies and predicts the total number of persons that should be assumed to act with the user from the boarding pass information for the second estimated time required.
The traffic facility information guidance system according to appendix 5, characterized in that.

(Appendix 7)
The passenger information management device acquires operation time information indicating an operation time when the user operates the information guide device, and automatically updates the passenger information of the user.
The traffic facility information guidance system according to supplementary note 2, characterized by:

(Appendix 8)
The passenger information management device acquires reservation information indicating the store and a reservation time when the user operates the information guide device to make a reservation for the store, and the passenger information of the user is acquired. Automatically update,
The traffic facility information guidance system according to appendix 2 or 7, characterized by the above.

(Appendix 9)
A method for providing information as a service to a user who is scheduled to board the transportation means using a transportation facility such as a passenger plane or a train,
In order to provide the information, a passenger information management device that manages passenger information related to a user who is scheduled to board the transportation means, and an operation information management device that manages operation information related to operation of the transportation means that can be boarded. A store information management device for managing store information relating to stores operating in the transportation facility, and a terminal device installed for each store, at least a system connected to a communication network,
The terminal device installed in the store used by the user acquires the passenger information of the user, and the operation information of the transportation means that the user plans to board is obtained by the acquired passenger information. By allowing the user to automatically get from the operation information management device and making a notification, when the user visits the store, the user can provide the latest operation information on the transportation means scheduled to board,
A transportation facility information guide method characterized by this.

(Appendix 10)
A method for providing information as a service to a user who is scheduled to board the transportation means using a transportation facility such as a passenger plane or a train,
The terminal device installed in the store that operates at the transportation facility is allowed to acquire passenger information of the user who visits the store, and to automatically acquire other information related to the passenger information,
By presenting the other information automatically acquired, the terminal device is used for providing information to a user who has visited the store.
A transportation facility information guide method characterized by this.

It is a block diagram of the traffic facility information guidance system by this Embodiment. It is a figure explaining the structure of boarding pass information. It is a figure explaining the structure of flight information and passenger information. It is a figure explaining the detailed structure of passenger information. It is a figure explaining the composition of store information. It is a figure explaining the structure of table utilization condition information. It is a flowchart which shows the example of the flow of the process which the information guidance apparatus 10, the restaurant information management apparatus 40, and the POS terminal device 20 each perform. It is a flowchart of a route diagram display process. It is a flowchart of a shop information display process. It is a figure explaining a standby screen. It is a figure explaining a shop information display screen. It is a figure explaining a settlement screen.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Communication network 10 Information guidance apparatus 11 Boarding pass reader 20, 20A-D POS terminal apparatus 30 Flight / passenger information management apparatus 40 Restaurant information management apparatus 50 Terminal apparatus

Claims (5)

A system for providing information as a service to a passenger who is scheduled to board the transportation means using a transportation facility that can board the transportation means such as a passenger plane or a train,
The system includes a passenger information management device that manages passenger information related to a user who is scheduled to board the transportation means, an operation information management device that manages operation information related to operation of the boardable transportation means, and the transportation facility. A store information management device for managing store information related to stores operating in the store, and a terminal device installed for each store, and is constructed by connecting to at least a communication network,
In the terminal device installed in the store used by the user, the first information acquisition means for acquiring the passenger information of the user, and the passenger information acquired by the first information acquisition means, In order to notify the operation information acquired by the second information acquisition unit, and the second information acquisition unit that automatically acquires the operation information of the transportation means that the user plans to board from the operation information management device. By providing the information notification means, when the user visits the store, it is possible to provide the latest operation information in the transportation means that the user is scheduled to board,
Transportation facility information guidance system characterized by this. The traffic facility information guidance system is constructed by further connecting an information guidance device capable of providing a desired service to the user, connected to a communication network,
The information guide device is recorded on a recording medium for boarding in the transportation means, the information reading means capable of reading boarding ticket information indicating the transportation means and a user scheduled to board the transportation means, Information acquisition means for acquiring store information from the store information management device, and presenting the store information acquired by the information acquisition means to the user having the information reading means read the boarding pass information, A reservation service providing means for providing a reservation service capable of making a reservation;
The terminal device of the store where the user has made a reservation using the reservation service provided by the information guide device uses the boarding pass information transmitted by the information guide device by the reservation as the passenger information. Acquired by information acquisition means,
The traffic facility information guidance system according to claim 1. The information guidance device provides a message about the presentation of the store information by the reservation service providing means and actions to be taken by the user based on the boarding time of the transportation means indicated by the boarding pass information read by the information reading means. The presentation of
The traffic facility information guidance system according to claim 2. The information guide device automatically sets a first estimated required time predicted to be required to move to the boarding place of the transportation means for a user whose information reading means has read the boarding pass information. And when the store information is presented by the reservation service providing means, for each store where the store information is presented, a second estimated required time predicted to be required for use of the store, and the store Automatically presenting at least one of the third estimated time required to travel to the boarding location,
The traffic facility information guidance system according to claim 2. A method for providing information as a service to a user who is scheduled to board the transportation means using a transportation facility such as a passenger plane or a train,
In order to provide the information, a passenger information management device that manages passenger information related to a user who is scheduled to board the transportation means, and an operation information management device that manages operation information related to operation of the transportation means that can be boarded. A store information management device for managing store information relating to stores operating in the transportation facility, and a terminal device installed for each store, at least a system connected to a communication network,
The terminal device installed in the store used by the user acquires the passenger information of the user, and the operation information of the transportation means that the user plans to board is obtained by the acquired passenger information. By allowing the user to automatically get from the operation information management device and making a notification, when the user visits the store, the user can provide the latest operation information on the transportation means scheduled to board,
A transportation facility information guide method characterized by this.