JP2022042185A - Information processing apparatus, information processing method, and program - Google Patents

Abstract

To support a user using a service.SOLUTION: An information processing apparatus 2 includes: a service registration unit 232 which registers information on services to be provided in a predetermined area; a user registration unit 233 which registers first user information of a first user on the basis of a registration request including the first user information, and second user information of a second user different from the first user on the basis of a registration request including the second user information; an acquisition unit 231 which acquires schedule information of the first user; a service selection unit 235 which selects a service available in a blank period from among the services associated with the second user; a presentation unit 236 which presents information on a selected service and information on the second user associated with the selected service to the first user; and a notification unit 237 which transmits a desire message indicating the first user and a desire to use the selected service to the second user, on the basis of a desire request of the first user.SELECTED DRAWING: Figure 2

Description

The present invention relates to information processing devices, information processing methods and programs that present available services.

In recent years, in Japan, the number of travelers (hereinafter referred to as users) living overseas is increasing due to the increase in inbound demand. Patent Document 1 discloses a technique for creating a travel plan including an event provided to a user.

Japanese Unexamined Patent Publication No. 2015-001811

For example, in the case of a travel plan, in addition to a predetermined event, a free time in which the user can freely act may be included. When the user wants to use services such as eating and drinking, beauty treatment, leisure, etc. in the free time, he / she has to search for a service that can be used in the free time, which is troublesome for the user.

Therefore, the present invention has been made in view of these points, and an object of the present invention is to provide an information processing device, an information processing method, and a program capable of assisting a user in using a service.

The information processing apparatus according to the first aspect of the present invention is the first, based on a service registration unit for registering information about a service provided in a predetermined area and a registration request including the first user information of the first user. Based on the registration request that registers the user information and includes the second user information of the second user different from the first user, the user registration unit that registers the second user information and the schedule information of the first user are registered. The service that can be used in the blank period, which is the period in which the first user does not plan to act in the schedule information, is selected from the acquisition unit to be acquired and the plurality of services associated with the second user. A service selection unit, a presentation unit that presents information about the selected service, which is the service selected by the service selection unit, and information about the second user associated with the selection service to the first user. A notification unit that notifies the second user of a desired message indicating that the first user wants to use the selected service and the first user based on a desired request for using the selected service. , Have.

The service selection unit determines the travel time from the place where the event immediately before the blank period is performed, the travel time to the place where the event immediately after the blank period is performed, and the provision time required for providing the service. You may select the service whose total total time is less than or equal to the blank period.

The service selection unit may select the service that suits the taste of the first user.
The service selection unit may select the service whose reserved date and time of the service or the date and time when the second user who is associated with the service wants to use the service is within the blank period. ..

When a plurality of the second users are associated with the selection service, the presenting unit has common attributes of both the first user and the second user, and common tastes of both users. , And information about the second user selected based on at least one of the commonalities of the place of residence in which both users have lived in the past may be presented to the first user. ..

The service selection unit may select the service having the same content as the event included in the schedule information, and the service different from at least one of the services used by the first user in the past.

The information about the service includes usage conditions for using the service, and the presenting unit may present information about the second user who satisfies the usage condition to the first user.

Even if the acquisition unit acquires information indicating the travel plan of the first user as the schedule information from the travel management device in which the travel agency manages the travel plan or the user terminal used by the first user. good.

After the notification unit notifies the second user of the desired message, the acquisition unit acquires information for indicating the waiting place and the waiting date and time at which the first user and the second user meet, and the notification unit. Is a boarding place where the event immediately before the blank period is held, a destination which is the waiting place, and a route from the event place to the waiting place for the transportation service for transporting passengers. The reservation request for reserving the transportation of the first user may be notified, including the departure time determined based on the waiting date and time.

The information processing method according to the second aspect of the present invention is based on a step of registering information about a service provided in a predetermined area performed by a computer and a registration request including the first user information of the first user. A step of registering the first user information, a step of registering the second user information based on a registration request including a second user information of a second user different from the first user, and a step of registering the first user. The service that can be used in the blank period, which is the period in which the first user does not plan to act in the schedule information, from the step of acquiring the schedule information and the plurality of services associated with the second user. A step of presenting the selected service, information about the selected service, and information about the second user associated with the selected service to the first user, and the step by the first user. It has a step of notifying the first user and a desired message indicating that he / she wants to use the selected service based on a desired request for requesting the use of the selected service.

The program according to the third aspect of the present invention is based on a registration request including a service registration unit for registering information about a service provided in a predetermined area and a first user information of a first user. A user registration unit that registers user information and registers the second user information based on a registration request including a second user information of a second user different from the first user, and schedule information of the first user. From the acquisition unit to be acquired and the plurality of services associated with the second user, the service that can be used in the blank period, which is the period in which the first user does not plan to act in the schedule information, is selected. A service selection unit, a presentation unit that presents information about a selection service, which is the service selected by the service selection unit, and information about the second user associated with the selection service to the first user, and the first user. It functions as a notification unit that notifies the second user of a desired message indicating that the first user and the selection service are desired to be used based on the desired request for the one user to use the selection service. Let me.

According to the present invention, there is an effect that the user can support the use of the service.

It is a figure for demonstrating the outline of an information processing system. It is a figure which shows the structure of an information processing apparatus. It is a figure which shows an example of the structure of the database stored in the storage part. It is a figure which represented the travel plan schematically. It is a figure which shows an example of the display screen of a dedicated application. It is a figure which shows an example of the display screen of a dedicated application. It is a sequence diagram which shows the processing flow of an information processing system.

[Overview of Information Processing System S]
FIG. 1 is a diagram for explaining an outline of the information processing system S. The information processing system S is a system used to provide an information processing service to the user U. The user U is a user who uses an information processing service, and includes users of various residences (for example, Japan, China, the United States, etc.).

The information processing service is a service for providing a user U with a usage guide for using a regional service provided in a predetermined area. The predetermined area is, for example, Japan. The community service is a service provided by the user U visiting a predetermined area, such as eating and drinking, beauty treatment salon, leisure, and the like.

The information processing system S includes a user terminal 1 and an information processing device 2. The user terminal 1 is a terminal used by the user U, for example, a smartphone or a tablet. A dedicated application program (hereinafter referred to as "dedicated application") for providing an information processing service to the user U is installed in the user terminal 1.

The information processing device 2 is a device that manages an information processing service, and is, for example, a server. The information processing apparatus 2 stores the user information of the user U. The user information is registered in any of the intra-regional group and the non-regional group.

The regional group is a group including a user U whose place of residence is a predetermined region. The out-of-region group is a group including the user U whose residence is in an area different from the predetermined area. Areas different from the predetermined areas are, for example, China and the United States. The predetermined area may be China, the United States, or the like, and the area different from the predetermined area may be Japan. Further, the predetermined area may be a prefecture or a municipality of Japan.

The information processing apparatus 2 stores service information, which is information about a regional service that can be presented to the user U in the information processing service. The service information includes, for example, the service name, the content of the regional service, the place where the regional service is provided, the usage fee of the regional service, and the like. The user U can browse the service information on the display screen of the dedicated application and apply for the use of the regional service based on the service information.

In addition, the display screen of the dedicated application is provided with a setting item for setting the language of the character displayed on the display screen, and the character displayed on the display screen is the language set by the user U in the setting item. It is displayed in. The language of the characters is not limited to the case where the user U is set by the above setting items. For example, on the display screen for registering the user information, one or more setting items for setting a language capable of conversation or the like are set. Is provided, and the characters displayed on the display screen may be displayed in the language set by the user U in the setting item. In this case, when the user U sets a plurality of languages (for example, Japanese, English, and Chinese) as languages capable of conversation, the language of the above characters has a high priority among the plurality of languages. It may be a language (for example, a language used in the area of the address set by the user U).

The first user U1 shown in FIG. 1 is a user U registered in an out-of-region group (a user U whose residence is in an area different from a predetermined area), and a second user U2 different from the first user U1 is It is a user U registered in a group within the area (a user U whose place of residence is a predetermined area). The first user U1 and the second user U2 are, for example, users U having a common native language or a language in which they can speak. The first user U1 may be the user U registered in the intra-regional group, and the second user U2 may be the user U registered in the out-of-region group. Further, the first user U1 and the second user U2 may be users U registered in the same group (group within the region or group outside the region), respectively. The regional service is associated with a user U (second user U2) who wishes to use the regional service jointly with another user U.

In this case, first, the information processing apparatus 2 acquires the schedule information of the first user U1 ((1) in FIG. 1). The schedule information is, for example, information indicating a travel plan of the first user U1. For schedule information, the disclosure range (for example, family or friends) can be set in the dedicated application. The information processing apparatus 2 selects a regional service that can be used during the blank period included in the schedule information from a plurality of regional services associated with the second user U2 ((2) in FIG. 1). The blank period is, for example, a free time in which the user U can freely act.

The information processing apparatus 2 presents information about the selected service, which is the selected regional service, and information about the second user U2 associated with the selected service to the first user U1 ((3) in FIG. 1). When the first user U1 performs an operation for requesting to use the selection service with the second user U2 on the display screen of the dedicated application, the first user terminal 1a uses the selection service with the second user. A desired request for wishing to do so is transmitted to the information processing apparatus 2 ((4) in FIG. 1).

Then, when the information processing apparatus 2 acquires the desired request for the selection service, the information processing apparatus 2 notifies the first user U1 and the second user U2 associated with the selection service of a desired message indicating that the selection service is desired to be used. ((5) in FIG. 1). After that, when the second user U2 consents to the use of the selection service with the first user U1, the information processing apparatus 2 transmits the usage guidance for using the selection service to the first user U1 and the second user U2. Then, the first user U1 and the second user U2 use the selection service based on the usage guidance.

By doing so, the first user U1 can grasp what kind of regional service can be used during the blank period. As a result, the information processing system S can reduce the burden on the first user U1 who searches for a regional service that can be used during the blank period. Further, when the information processing system S causes the first user U1 and the second user U2 to use the regional service, the first user U1 cannot speak the language of the predetermined region to which the regional service is provided, or the language is the same. Even if the characters cannot be read, it is possible to receive support for using the local service from the second user U2 whose place of residence is the predetermined area. As a result, the information processing system S can support the use of the regional service by the first user U1.
Hereinafter, the configuration of the information processing apparatus 2 will be described.

[Configuration of information processing device 2]
FIG. 2 is a diagram showing the configuration of the information processing device 2. The information processing device 2 has a communication unit 21, a storage unit 22, and a control unit 23. The communication unit 21 is an interface for connecting to a network, and is configured to include, for example, a LAN (Local Area Network) controller.

The storage unit 22 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 22 stores a program executed by the control unit 23. Further, the storage unit 22 stores a service management database that manages service information and a user management database that manages user information.

FIG. 3 is a diagram showing an example of the configuration of the database stored in the storage unit 22. The service management database shown in FIG. 3A stores the service identification information and the service information (service name, service content, guidance information, condition information, provision time, provision location, etc.) in association with each other.

The service identification information is information for identifying a regional service. The guidance information is information indicating usage guidance for the user U to use the regional service. The condition information is information indicating usage conditions for using the regional service, and indicates, for example, the high level of the language used in a predetermined region for the user U (first user U1). The condition information is, for example, that the number of years of residence in a predetermined area is equal to or higher than a predetermined threshold, or that the grade in the certification test of the language used in the predetermined area is equal to or higher than the predetermined threshold. The provision time is the time required to provide the regional service. The place of provision is the place where local services are provided.

In the user management database shown in FIG. 3B, user identification information, user information (name, address, telephone number, profile, etc. of user U) and a group are stored in association with each other. The user identification information is information for identifying the user U. The group is information indicating that the user U is included in either the intra-regional group or the non-regional group. Not limited to the example shown in FIG. 3B, the user management database may store gender, past place of residence, years of residence in a predetermined area, career, preference, and the like. The preference is information indicating, for example, the type of local service preferred by the user U (for example, outdoor activities, traditional culture, etc.). Further, the user information is not limited to the example shown in FIG. 3B, and may further include, for example, information indicating whether or not it is possible to make a reservation for using the regional service.

Returning to FIG. 2, the control unit 23 is, for example, a CPU (Central Processing Unit). By executing the program stored in the storage unit 22, the control unit 23 executes the acquisition unit 231, the service registration unit 232, the user registration unit 233, the association unit 234, the service selection unit 235, the presentation unit 236, and the notification unit 237. Functions as.

The acquisition unit 231 acquires the schedule information of the first user U1. Specifically, the acquisition unit 231 acquires, as schedule information, information indicating the travel plan of the first user from, for example, a travel management device (not shown) in which the travel agency manages the travel plan, via the communication unit 21. .. For example, the administrator who manages the information processing device 2 and the travel agency have a tie-up relationship, and in the travel reservation service provided by the travel agency, the user U who is registered as a member of the information processing service reserves a tour. Then, the travel management device transmits information about the user U who has reserved the tour (for example, user identification information) and the travel plan of the tour to the information processing device 2. Further, when the first user U1 registers as a member in the travel reservation service, the acquisition unit 231 obtains the user information of the first user U1 registered as a member from the travel management device by linking with the API (Application Programming Interface) with the travel management device. You may get it.

The acquisition unit 231 may acquire the schedule information of the first user U1 from the first user terminal 1a used by the first user U1 via the communication unit 21. For example, when the first user U1 performs an operation of transmitting the schedule information on the display screen of the dedicated application, the first user terminal 1a transmits the schedule information to the information processing device 2.

The acquisition unit 231 acquires various requests from the user U. For example, first, when the user U performs a predetermined operation on the display screen of the dedicated application, the user terminal 1 transmits a request corresponding to the predetermined operation by the user U to the information processing apparatus 2. Then, the acquisition unit 231 acquires the request of the user U from the user terminal 1 via the communication unit 21.

The service registration unit 232 registers the service information based on the service registration request including the service information. A service registration request is a request for registering a regional service. Specifically, first, when the acquisition unit 231 acquires the service registration request, the service registration unit 232 generates the service identification information. Then, the service registration unit 232 stores the generated service identification information in the service management database in association with the service information included in the service registration request acquired by the acquisition unit 231.

The acquisition unit 231 acquires, for example, a service registration request from a service provider that provides a regional service. The acquisition unit 231 may acquire the service registration request from the user U (first user U1 or second user U2).

The user registration unit 233 registers the user information based on the user registration request including the user information of the user U. The user registration request is a request for registering user information. For example, the user U inputs user information including the name of the user U on the display screen of the dedicated application (for example, the user registration screen for registering the user information), and performs an operation for registering the user information. Then, the user terminal 1 transmits a user registration request including user information to the information processing apparatus 2. When the acquisition unit 231 acquires the user registration request, the user registration unit 233 generates the user identification information, and stores the generated user identification information in the user management database in association with the user information included in the user registration request.

The user registration unit 233 registers the first user information based on the user registration request including the first user information of the first user U1, and includes the second user information of the second user U2 different from the first user U1. The second user information is registered based on the user registration request. The user registration unit 233, for example, sets the user information outside the area based on the user registration request including the user information (first user information) of the user U (first user U1) whose residence is in an area different from the predetermined area. Register in the group, and register the user information in the area group based on the user registration request including the user information (second user information) of the user U (second user U2) whose residence is in the predetermined area.

Specifically, when the residence of the user U is in a region different from the predetermined region (for example, China), the user registration unit 233 indicates the user identification information, the user information of the user U, and the group outside the region. When the user U is stored in the user management database in association with the group information and the residence of the user U is in a predetermined area (for example, Japan), the user identification information, the user information of the user U, and the group information indicating the group in the area are shown. And store it in the user management database.

For example, on the user registration screen, an input item (for example, a radio button) capable of selecting either a group within the region or a group outside the region is displayed, and the user registration unit 233 is selected by the user U. Register user information in the group. The user registration unit 233 may register the user information in either the intra-regional group or the non-regional group based on the address included in the user information.

Further, the user registration unit 233 may register the user information in either the intra-regional group or the non-regional group based on the telephone number included in the user information. Specifically, the user registration unit 233 finds that the telephone number included in the user information is a telephone number assigned by a telecommunications carrier operating in a predetermined area (for example, a mobile number starting with 090). , Register user information in a regional group. The user registration unit 233 finds that the telephone number included in the user information is a telephone number other than the telephone number assigned by the telecommunications carrier operating in a predetermined area (for example, a telephone number starting with 13 in China). , User information may be registered in a group outside the region.

By doing so, the information processing apparatus 2 can omit the operation of selecting the group by the user U. In addition, when the group determined according to the group or the address selected by the user U and the group determined according to the telephone number match, the user registration unit 233 assigns the user to the group (group within the region or group outside the region). Information may be registered.

The association unit 234 associates the user U with the regional service indicated by the second user's desired request based on the second user's desired request by the second user U2. The second user request is a request for requesting the use of the regional service. For example, a request for a user U who desires to use the regional service to recruit other users U who jointly use the regional service. Is. The second user request includes the user identification information of the user U who wants to use the regional service and the service identification information of the regional service.

For example, when the user U performs an operation for requesting the use of the regional service on the display screen of the dedicated application, the user terminal 1 transmits the second user request to the information processing device 2. When the acquisition unit 231 acquires the second user desired request, the related unit 234 stores the user identification information and the service identification information included in the second user desired request in the storage unit 22 in association with each other. The second user request further includes the desired date and time when the second user U2 desires to use the regional service, and the related unit 234 includes the user identification information and the service identification information included in the second user request. It may be stored in the storage unit 22 in association with the desired date and time.

The service selection unit 235 is one or more regional services that can be used in the blank period, which is the period in which the first user U1 is not scheduled to act in the schedule information, from among the plurality of regional services associated with the second user U2. Select.

FIG. 4 is a diagram schematically showing a travel plan. Events set in the tour are planned in the schedules P1, P2, and P4 shown in FIG. 4, and free time in which the user U can freely act is scheduled in the schedule P3. In this case, the service selection unit 235 selects a regional service that can be used for the scheduled P3 from a plurality of regional services stored in the service information database.

The service selection unit 235 may specify a blank period included in the schedule information. Specifically, the service selection unit 235 has a second event scheduled immediately after the first event from the time when the first event ends for each of the two scheduled events in the schedule information. Calculate the period up to the start time and specify the blank period based on the calculated period. For example, when the calculated period is equal to or longer than a predetermined threshold value, the service selection unit 235 specifies the period as a blank period. The predetermined threshold value may be, for example, a predetermined period (for example, 30 minutes), or may be the shortest period of the provision time of a plurality of regional services stored in the service information database. ..

The service selection unit 235 determines, for example, the travel time from the place where the event immediately before the blank period is held, the travel time to the place where the event immediately after the blank period is held, and the provision time required for providing the regional service. Based on this, a regional service may be selected from a plurality of regional services. Specifically, the service selection unit 235 determines the travel time from the place where the event immediately before the blank period is held and the travel time to the place where the event immediately after the blank period is held from among the plurality of regional services. , Select a regional service whose total time, which is the sum of the provision time required to provide the regional service, is less than or equal to the blank period.

For example, first, the service selection unit 235 calculates the first travel time based on the first route from the place where the event scheduled in the scheduled P2 shown in FIG. 4 to the place where the local service is provided, and the local service. The second travel time is calculated based on the second route from the place where the service is provided to the place where the event scheduled for the scheduled P4 shown in FIG. 4 is performed. Then, the service selection unit 235 selects a regional service whose total time, which is the sum of the first travel time, the second travel time, and the provision time, is equal to or less than the blank period from the plurality of regional services. By doing so, the information processing apparatus 2 can select the regional service that can be used in the blank period.

When there are a plurality of transportation means (for example, train, bus, taxi, etc.) in the above routes (first route and second route), the service selection unit 235 performs a plurality of movements when each transportation means is used. The time may be calculated, and the total time may be calculated using the longest travel time among the calculated plurality of travel times.

The service selection unit 235 may select a regional service from among a plurality of regional services whose reserved date and time of the regional service is within the blank period. For example, the service selection unit 235 refers to the reservation page for managing the reservation of the regional service for each regional service, and selects the regional service for which the date and time that can be reserved exists within the blank period. By doing so, the information processing apparatus 2 can select the regional service that can be used in the blank period.

The service selection unit 235 may select a regional service from among a plurality of regional services whose desired date and time when the second user U2 associated with the regional service wants to use the regional service is within the blank period. .. For example, in the regional service, the second user U2 and the desired date and time of the second user U2 are associated with each other, and the service selection unit 235 has the desired date and time within the blank period from among the plurality of regional services. Select the regional service with which the second user U2 is associated. By doing so, the information processing apparatus 2 can select the regional service that can be used by the second user U2 during the blank period.

The service selection unit 235 may select a regional service having the same content as the event included in the schedule information and a regional service different from at least one of the regional services used by the first user U1 in the past. For example, when the schedule information includes an event of "ikebana experience", the service selection unit 235 selects a regional service different from the regional service related to "ikebana" from a plurality of regional services. Further, for example, the storage unit 22 stores the usage history in which the user U has used the information processing service in the past, and the service selection unit 235 is stored in the storage unit 22 from among a plurality of regional services. In the usage history of the first user U1, another regional service different from the regional service used by the first user U1 in the past is selected. By doing so, the information processing apparatus 2 can select a regional service that is not planned to be used in the schedule information or a regional service that is not used by the first user U1.

The service selection unit 235 may select a regional service that suits the taste of the first user U1. The regional service that suits the taste of the first user U1 is, for example, a type of regional service preferred by the first user U1. For example, the user information database stores information indicating the preference of the first user U1 (information indicating the type of regional service preferred by the user U), and the service selection unit 235 may select from a plurality of regional services. Select the type of community service preferred by the first user U1 as indicated by the preference of the first user U1.

Further, the profile of the first user U1 includes the type of regional service preferred by the first user U1, and the service selection unit 235 is the first among a plurality of regional services, which is indicated by the profile of the first user U1. The type of regional service preferred by user U1 may be selected. Further, the service selection unit 235 identifies the preference of the first user U1 (the type of regional service that the first user U1 can prefer) based on the type of each event included in the schedule information, and from among a plurality of regional services. , Select a specific type of regional service. By doing so, the information processing apparatus 2 can select a regional service that the first user U1 may like.

In the above, an example in which the service selection unit 235 selects a regional service has been described, but the present invention is not limited to this. For example, on the display screen of the dedicated application, the travel plan of the trip reserved by the travel reservation service and the plurality of regional services that can be provided are displayed, and the first user U1 is selected from the displayed plurality of regional services. , You may select the regional services you wish to use during the blank period included in your travel plan. In this case, if the regional service selected by the first user U1 is available in the blank period, the service selection unit 235 notifies the presentation unit 236 of information indicating the regional service, and the regional service is in the blank period. If it is not available, a warning message may be displayed on the display screen of the dedicated app to the effect that the selected regional service cannot be used during the blank period.

The presentation unit 236 provides information about the selected service (for example, service name and service content, etc.), which is a regional service selected by the service selection unit 235, and information about the second user U2 associated with the selected service as the first user. Present to U1. The information about the second user U2 includes, for example, the name, a part of the address, and the profile of the second user U2, but is not limited to this, and the necessity of reservation of the selection service and the degree of congestion assumed in the use of the selection service. , Whether or not there is an influence of the weather when using the selected service, forecasting the weather on the scheduled date of using the regional service, probability indicating whether or not the regional service can be used, or confirmation of the identity of the second user U2. It may include the presence or absence of. Whether or not the selection service is reserved is determined based on, for example, the information registered by the service provider. Specifically, the presentation unit 236 transmits information about the selection service and information about the second user U2 associated with the selection service to the first user terminal 1a of the first user U1 via the communication unit 21. do.

When a plurality of second users U2 are associated with the selection service, the presentation unit 236 uses the second user U2 among the plurality of second users U2 based on the commonality between the first user U1 and the second user U2. User U2 may be selected and information about the selected second user U2 may be presented to the first user. Specifically, when a plurality of second users U2 are associated with the selection service, the presentation unit 236 has the commonality of the attributes of both the first user U1 and the second user U2, and both users U. Information about the second user U2 selected based on at least one of the commonality of the preferences of both users U and the commonality of the place of residence in which both users U have lived in the past to the first user U1. Present.

The presentation unit 236 has, for example, a second user U2 having a relatively large commonality with the first user U1 (for example, a second user U2 having the most commonality with the first user U1) from among a plurality of second user U2s. Select user U2). By doing so, the information processing apparatus 2 can present information about the second user U2 that can be compatible with the first user U1.

When a plurality of second users U2 are associated with the selection service, the presentation unit 236 may select one second user U2 from the plurality of second users U2. In this case, the presentation unit 236 may present information about all the second users associated with the regional service to the first user U1, and the number of the second users U2 is a predetermined threshold value (for example, five people, etc.). ) Is exceeded, the second user U2 having the number of people corresponding to the predetermined thresholds is selected in descending order of commonality with the first user U1, and information about the selected plurality of second users U2 is presented to the first user U1. You may.

When the presentation unit 236 requires a reservation to use the regional service, at least one of the first user U1 and the second user U2 can make a reservation to use the regional service. As such, the second user U2 may be selected from the plurality of second users U2. For example, if the first user U1 can make a reservation to use the regional service, the presentation unit 236 selects a plurality of second users U2 associated with the selection service. On the other hand, when it is not possible for the first user U1 to make a reservation for using the regional service, the presentation unit 236 uses the regional service among the plurality of second users U2 associated with the selection service. Select a second user U2 who can make a reservation for.

By the way, in the use of the regional service, the level of the language used in the predetermined region required by the user U differs depending on the environment of the store that provides the regional service. For example, in a store that has staff who can speak a foreign language or has a menu table in a foreign language, even if the user U does not have a high level of language used in a given area, he / she will use the local service. However, in stores where there is no staff who can speak a foreign language or a menu table in a foreign language is not prepared, user U should use the local service unless the level of the language used in the specified area is high. Can be difficult.

Therefore, the presentation unit 236 may present the information regarding the second user U2 that satisfies the usage condition of the selection service to the first user U1. Specifically, when a plurality of second users U2 are associated with the selection service, the presentation unit 236 selects information about the second user U2 that satisfies the usage condition of the selection service from among the plurality of second users U2. Presented to the first user U1. The presentation unit 236 refers to, for example, the user information of the second user U2 (for example, years of residence, career, etc.), and selects the second user U2 that satisfies the usage condition of the regional service from the plurality of second users U2. do. By doing so, the information processing apparatus 2 can present information about the second user U2 having a high level of language according to the environment of the store that provides the regional service.

When the service selection unit 235 selects a plurality of regional services, the presentation unit 236 may present information regarding the plurality of selection services to the first user U1. By doing so, the user U can select a favorite selection service from a plurality of selection services.

The presentation unit 236 transfers the above route (the first route from the place where the event scheduled for the scheduled P2 shown in FIG. 4 to the place where the regional service is provided, and the place where the regional service is provided to the scheduled P4 shown in FIG. 4). If there are multiple means of transportation (eg, train, bus, taxi, etc.) on the second route to the location where the scheduled event takes place, the information regarding the selection service includes each means of transportation and the total for each means of transportation. The time (total time obtained by totaling the first travel time, the second travel time, and the provision time) may be presented to the first user U1. By doing so, the user U can grasp how much travel time each means of transportation requires.

The notification unit 237 sends a desired message indicating that the first user U1 and the selection service are desired to be used based on the first user request for the first user U1 to use the selection service. Notify to. The first user request is a request for requesting to use the local service with the second user U2. For example, when the first user U1 performs an operation for requesting to use the second user U2 and the regional service on the display screen of the dedicated application, the first user terminal 1a informs the first user request. It is transmitted to the processing device 2. When the acquisition unit 231 acquires the first user request from the first user U1, the notification unit 237 sends a desired message based on the first user request via the communication unit 21 to the second user terminal 1b of the second user U2. Notify to.

When a plurality of second users U2 are associated with the selection service, the notification unit 237 may notify the desired message to the second user U2 selected by the first user U1 from among the plurality of second users. .. Specifically, first, the presentation unit 236 presents the information regarding the plurality of second users U2 and the information regarding the regional service to the first user U1. Then, when the acquisition unit 231 acquires the first user desired request including the user identification information corresponding to the second user U2 selected by the first user U1 from the plurality of second users U2, the notification unit 237 receives the notification unit 237. The desired message is notified to the second user U2 indicated by the user identification information included in the first user desired request. The notification unit 237 may notify a desired message including information indicating whether or not the identity of the first user U1 has been confirmed.

The first user U1 may select a plurality of second users U2 from the plurality of second users U2. In this case, the notification unit 237 notifies each of the plurality of second users U2 selected by the first user U1 of the desired message.

After notifying the second user U2 of the desired message, the notification unit 237 provides a usage guide for using the selection service when the second user U2 consents to use the selection service with the first user U1. , Notify the first user U1 and the second user U2.

FIG. 5 is a diagram showing an example of a display screen of the dedicated application. The display screen shown in FIG. 5 is a usage guidance screen on which usage guidance is displayed. The usage guidance screen is, for example, a page created when the second user U2 consents to use the selection service with the first user U1. The usage guidance screen is displayed, for example, in the language set by the user U. As shown in FIG. 5, on the usage guidance screen, a display column F1 displaying a list of tasks to be executed before using the regional service and a display column F2 displaying a message for executing the task are displayed. It is displayed.

In the display field F2, a message can be exchanged between the first user U1 and the second user U2. In this case, the message is displayed in the common language when the first user U1 and the second user U2 have a common language such as conversation, and when there is no common language, each user U can talk. It is translated into various languages and displayed. As shown in FIG. 5, in the display column F1, whether each task is completed or incomplete is displayed in a recognizable manner. Each user U can confirm the information displayed on the usage guidance screen as shown in FIG. 5 and perform a task for using the regional service. For example, on the usage guidance screen, when the store reservation task becomes feasible, the user U (among the first user U1 and the second user U2) who can make a reservation for using the regional service. A message for making a reservation for a regional service (for example, a message "Please make a reservation") is displayed to either one user U or both users U). Further, the captured image captured by each user U using the user terminal 1 may be shared on the usage guidance screen.

The notification unit 237 may notify the first user U1 of new schedule information including information about the selection service. Information on the selected service is, for example, the date and time of use of the selected service, the place of use, the usage fee, the payment method, the necessity of reservation, and the person in charge of making a reservation by either the first user U1 or the second user U2 when a reservation is required. Includes information indicating whether or not the person is a person.

Returning to FIG. 2, when the second user U2 consents to use the selection service with the first user U1, the notification unit 237 cancels the desire to use the selection service (the second user U2 and the selection service). You may be notified of a desired cancellation message indicating (disassociation). By doing so, it is possible to avoid the situation where the same regional service is used multiple times.

The information processing apparatus 2 may reserve a vehicle to be used by the first user U1 after notifying the second user U2 of the desired message. A vehicle is a vehicle that transports passengers, such as a taxi. Specifically, first, the acquisition unit 231 provides information for indicating the waiting place and the waiting date and time where the first user U1 and the second user U2 meet after the notification unit 237 notifies the second user U2 of the desired message. get. The waiting place may be a place where the selection service is provided, or may be a place other than the place where the selection service is provided. Then, the notification unit 237 includes the boarding place, which is the event place where the event immediately before the blank period is held, the destination, which is the waiting place, and the departure time for the transportation service for transporting the passengers. Notify the reservation request for reserving the transportation of the user U1. The departure time is a time determined based on the route from the event place to the waiting place and the waiting date and time.

FIG. 6 is a diagram showing an example of the display screen of the dedicated application. The display screen shown in FIG. 6 is a usage guidance screen on which usage guidance is displayed. As shown in FIG. 6, on the usage guidance screen, a display field F3 in which information for reserving a vehicle is displayed is displayed. Information acquired from the information processing apparatus 2 may be displayed in advance in each item of the display column F3. For example, the boarding place displays the event place corresponding to the event immediately before the blank period, the destination displays the waiting place for the first user U1 and the second user U2, and the departure time indicates the boarding place. A time determined according to the route from the place to the destination and the waiting date and time is displayed, and the time based on the waiting date and time (for example, the time 10 minutes before the waiting date and time) is displayed as the departure time.

When the user U (first user U1) confirms the boarding place or the like on the usage guidance screen and presses the button B2, the user terminal 1 (first user terminal 1a) processes information indicating the boarding place or the like as an information processing device. Send to 2. The user U may input the boarding place and the like. When the acquisition unit 231 acquires the above information, the notification unit 237 transmits a reservation request including a boarding place, a destination, a departure time, and an arrival time to the transportation service. As shown in FIG. 6, the reservation request may further include a language in which the first user U1 can speak. By doing so, the information processing apparatus 2 can request the reservation of the vehicle of the driver who has the same language as the first user U1.

The notification unit 237, for example, presents information about the selection service including each transportation means and the total time in each transportation means to the first user U1 in a mode in which the presentation unit 236 can select any of the transportation means. In this case, when the first user U1 selects a taxi as the means of transportation, the vehicle to be used by the first user U1 may be reserved. Further, for example, when the first user U1 selects a transportation means other than a taxi (for example, a train or a bus), the notification unit 237 includes the use of a train or a bus and sets a route from the departure point to the destination. It may be presented to the first user U1.

When the second user U2 consents to use the selection service with the first user U1, the information processing apparatus 2 may register a schedule for using the selection service. For example, when one moving means is selected from a plurality of moving means for the first user U1, the information processing apparatus 2 includes the selected moving means, the moving time of the moving means, and the selection service. A schedule including the usage time of is registered in association with the first user U1. Further, the information processing apparatus 2 registers, for example, with the second user U2 a schedule including the usage time of the selected service in association with the first user U1. Each user U can confirm the registered schedule on the display screen of the dedicated application.

When the use of the selection service by the first user U1 is decided (for example, when the use of the regional service is reserved), the notification unit 237 provides information on the regional service (for example, the place of provision, the telephone number of the store of the regional service, etc.). ) May be notified to the travel management device. The information indicating that the use of the regional service has been reserved may be input by the service provider who provides the regional service, or may be input by the reserved user U. By doing so, the travel agency can grasp the behavior of the first user U1 during the blank period.

Further, the notification unit 237 may notify the travel management device of the usage status of the selection service by the first user U1 (for example, the start of use of the selection service and the end of use of the selection service). For example, when the QR code (registered trademark) displayed on the display screen of the dedicated application is read at the start and end of use of the regional service, when the QR code is read, the notification unit 237 reads it. Notify the travel management device of the usage status of the selection service according to the contents. In addition, when the fee for the selected service is paid using the dedicated application, when the payment of the fee is completed, the notification unit 237 sends a message to the effect that the use of the selected service is completed as the usage status of the regional service. You may notify the travel management device. By doing so, the travel agency can grasp whether or not the first user U1 is using the selection service.

[Processing of information processing system S]
Subsequently, the processing flow of the information processing system S will be described. FIG. 7 is a sequence diagram showing a processing flow of the information processing system S. This process starts when the service registration unit 232 registers the service information based on the service registration request by the service provider (S1).

When the first user U1 inputs the first user information including the name of the first user U1 on the user registration screen of the dedicated application and performs an operation for registering the first user information, the first user terminal 1a Sends a user registration request including the first user information to the information processing apparatus 2 (S2). When the acquisition unit 231 acquires the user registration request from the first user U1, the user registration unit 233 registers the first user information included in the user registration request based on the user registration request (S3).

When the second user U2 inputs the second user information including the name of the second user U2 on the user registration screen of the dedicated application and performs an operation for registering the second user information, the second user terminal 1b Sends a user registration request including the second user information to the information processing apparatus 2 (S4). When the acquisition unit 231 acquires the user registration request from the second user U2, the user registration unit 233 registers the second user information included in the user registration request based on the user registration request (S5).

When the second user U2 performs an operation for requesting the use of the regional service on the display screen of the dedicated application, the second user terminal 1b transmits the second user request to the information processing device 2 (S6). .. When the acquisition unit 231 acquires the second user desired request from the second user U2, the association unit 234 associates the second user U2 with the regional service and stores it in the storage unit 22 (S7).

The acquisition unit 231 acquires the schedule information of the first user U1 from the first user terminal 1a (S8). The service selection unit 235 selects a regional service that can be used in a blank period, which is a period in which the first user U1 does not plan to act in the schedule information, from among a plurality of regional services associated with the second user U2. (S9).

The presentation unit 236 presents to the first user U1 information about the selection service, which is a regional service selected by the service selection unit 235, and information about the second user U2 associated with the selection service (S10). When the first user U1 performs an operation for requesting to use the selection service with the second user U2 on the display screen of the dedicated application, the first user request is transmitted to the information processing apparatus 2 (S11). Then, the notification unit 237 indicates that when the acquisition unit 231 acquires the first user desired request from the first user U1, he / she desires to use the first user U1 and the selection service based on the first user desired request. Notify the second user U2 of the desired message (S12).

[Modification example]
In the above, the information processing apparatus 2 has described an example of presenting the regional service that can be used in the blank period included in the schedule information of the first user U1 to the first user U1, but the present invention is not limited to this. For example, the information processing apparatus 2 may present to the first user U1 and the second user U2 the regional services that can be used in the blank period included in the schedule information of the first user U1 and the schedule information of the second user U2, respectively. good.

For example, first, the acquisition unit 231 acquires the first schedule information which is the schedule information of the first user U1 and the second schedule information which is the schedule information of the second user U2. The travel plan indicated by the first schedule information and the travel plan indicated by the second schedule information may be the same tour or different tours. At least a part of the first blank period included in the first schedule information and the second blank period included in the second schedule information overlap.

The service selection unit 235 selects a regional service that can be used in the overlapping period in which the first blank period and the second blank period overlap from the plurality of regional services. Specifically, the service selection unit 235 identifies the second schedule information of the second user U2 including the blank period in which at least a part of the first blank period overlaps, and identifies the first blank period and the specified second. Select regional services that are available during the overlap period that corresponds to the appointment information.

Then, the presentation unit 236 presents the information about the selection service and the information about the second user U2 to the first user U1, and presents the information about the selection service and the information about the first user U1 to the second user U2. .. After that, when the first user U1 and the second user U2 consent to the use of the regional service, the notification unit 237 notifies the first user U1 and the second user U2 of the usage guidance of the regional service.

[Effects in this embodiment]
As described above, the information processing apparatus 2 selects a regional service that can be used during the blank period included in the schedule information of the first user U1, and the information about the selected regional service and the information associated with the regional service are associated with the first user U1. Information about the two users U2 is presented to the first user U1. Then, when the first user U1 desires to use the regional service with the second user U2, the information processing apparatus 2 sends a desired message for requesting the use of the first user U1 and the regional service to the second user. Notify U2. By doing so, the first user U1 can grasp what kind of regional service can be used during the blank period. As a result, the information processing apparatus 2 can reduce the burden on the first user U1 who searches for a regional service that can be used during the blank period. Further, when the information processing apparatus 2 causes the first user U1 and the second user U2 to use the regional service, the first user U1 cannot speak the language of the predetermined region to which the regional service is provided, or the language of the region is the same. Even if the characters cannot be read, it is possible to receive support for using the local service from the second user U2 whose place of residence is the predetermined area. As a result, the information processing apparatus 2 can support the use of the regional service by the first user U1.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist. be. For example, all or part of the device can be functionally or physically distributed / integrated in any unit. Also included in the embodiments of the present invention are new embodiments resulting from any combination of the plurality of embodiments. The effect of the new embodiment produced by the combination has the effect of the original embodiment together.

1 User terminal 2 Information processing device 21 Communication unit 22 Storage unit 23 Control unit 231 Acquisition unit 232 Service registration unit 233 User registration unit 234 Related unit 235 Service selection unit 236 Presentation unit 237 Notification unit S Information processing system U User

Claims (11)

A service registration department that registers information about services provided in a given area,
The first user information is registered based on the registration request including the first user information of the first user, and the first user is registered based on the registration request including the second user information of the second user different from the first user. 2 User registration unit to register user information and
The acquisition unit that acquires the schedule information of the first user,
A service selection unit that selects the service that can be used in the blank period, which is a period in which the first user does not plan to act in the schedule information, from among the plurality of services associated with the second user.
A presenting unit that presents information about the selected service, which is the service selected by the service selection unit, and information about the second user associated with the selected service to the first user.
A notification unit that notifies the second user of a desired message indicating that the first user wants to use the selected service and the first user based on a desired request for using the selected service. ,
Information processing device with. The service selection unit determines the travel time from the place where the event immediately before the blank period is performed, the travel time to the place where the event immediately after the blank period is performed, and the provision time required for providing the service. Select the service whose total total time is less than or equal to the blank period.
The information processing apparatus according to claim 1. The service selection unit selects the service that suits the taste of the first user.
The information processing apparatus according to claim 1 or 2. The service selection unit selects the service whose reserved date and time of the service or the date and time when the second user who is associated with the service wants to use the service is within the blank period.
The information processing apparatus according to any one of claims 1 to 3. When a plurality of the second users are associated with the selection service, the presenting unit has common attributes of both the first user and the second user, and common tastes of both users. , And presents to the first user information about the second user selected based on at least one of the commonalities of the place of residence in which both users have previously resided.
The information processing apparatus according to any one of claims 1 to 4. The service selection unit selects the service having the same content as the event included in the schedule information, and the service different from at least one of the services used by the first user in the past.
The information processing apparatus according to any one of claims 1 to 5. Information about the service includes terms and conditions for using the service.
The presenting unit presents information about the second user who satisfies the usage condition to the first user.
The information processing apparatus according to any one of claims 1 to 6. The acquisition unit acquires, as the schedule information, information indicating the travel plan of the first user from a travel management device in which the travel agency manages the travel plan, or a user terminal used by the first user.
The information processing apparatus according to any one of claims 1 to 7. After the notification unit notifies the second user of the desired message, the acquisition unit acquires information for indicating a waiting place and a waiting date and time for the first user and the second user to meet.
For the transportation service for transporting passengers, the notification unit has a boarding place where the event immediately before the blank period is held, a destination which is the waiting place, and from the event place to the waiting place. Notify the reservation request for reserving the transportation of the first user, including the route and the departure time determined based on the waiting date and time.
The information processing apparatus according to any one of claims 1 to 8. Computer runs,
Steps to register information about services provided in a given area,
A step of registering the first user information based on a registration request including the first user information of the first user, and
A step of registering the second user information based on a registration request including a second user information of a second user different from the first user.
The step of acquiring the schedule information of the first user and
A step of selecting the service that can be used in the blank period, which is a period in which the first user does not plan to act in the schedule information, from the plurality of services associated with the second user.
A step of presenting to the first user information about the selected service, which is the selected service, and information about the second user associated with the selected service.
A step of notifying the second user of a desired message indicating that the first user wants to use the selected service and the first user based on a desired request for using the selected service by the first user.
Information processing method with. Computer,
Service Registration Department, which registers information about services provided in a given area,
The first user information is registered based on the registration request including the first user information of the first user, and the first user is registered based on the registration request including the second user information of the second user different from the first user. 2 User registration department for registering user information,
Acquisition unit that acquires the schedule information of the first user,
A service selection unit that selects the service that can be used in the blank period, which is a period in which the first user does not plan to act in the schedule information, from among the plurality of services associated with the second user.
A presenting unit that presents information about a selection service, which is the service selected by the service selection unit, and information about the second user associated with the selection service to the first user, and the first user. A notification unit that notifies the second user of a desired message indicating that the first user and the selection service are desired to be used, based on a request for requesting the use of the selection service.
A program to function as.

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