JP2022048419A - Information processing system, information processing method, and program - Google Patents

Abstract

To prevent leakage of personal information of a person who reserves a service facility, as much as possible.SOLUTION: An information processing system includes a storage unit, a communication unit, and a control unit. The storage unit stores, for each service facility, a mail address being a destination of reservation notification mails which notify a service facility terminal of acceptance of requests for reservations at the service facility from user terminals. The communication unit communicates with the user terminals and the service facility terminal. The control unit receives approval information showing approval of the mail address by a manager of the service facility, from the service facility terminal. When a request for reservation at the service facility from the user terminal is newly accepted, the control unit reduces the amount of information contained in a reservation notification mail destined for the mail address, on the basis of a length of time which has passed since receipt of the approval information about the mail address and then transmits the reservation notification mail.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing system, an information processing method and a program capable of receiving a reservation for a service facility such as a restaurant from a user and transmitting a message notifying the reservation to the terminal of the service facility.

Conventionally, there is a system that accepts and manages reservations for service facilities such as restaurants on behalf of the service facilities.

For example, in Patent Document 1 below, a reservation request is transmitted from a user terminal to a management server, and when the management server accepts the reservation request, the management server stores the electronic information of the restaurant in advance based on the received reservation request. It is stated that the e-mail address is extracted and the restaurant is notified by e-mail that the restaurant has made a reservation together with the reservation person information.

Japanese Unexamined Patent Publication No. 2018-198100

However, in the prior art as described in Patent Document 1, the e-mail address of the restaurant registered on the server side may be an address that is no longer used, for example, the address of a retired employee. If the reservation notification is sent to such an old email address, the personal information of the reservation person may be leaked to the outside of the restaurant.

In view of the above circumstances, an object of the present invention is to provide an information processing system, an information processing method and a program capable of preventing the leakage of personal information of a reservation person to a service facility as much as possible.

The information processing system according to one embodiment of the present invention has a storage unit, a communication unit, and a control unit. The storage unit stores the e-mail address to which the reservation notification e-mail for notifying the service facility terminal of the reception of the reservation request from the user terminal to the service facility is received for each service facility. The communication unit communicates with the user terminal and the service facility terminal. The control unit receives approval information indicating approval of the e-mail address by the manager of the service facility from the service facility terminal. Then, when a reservation request for the service facility is newly received from the user terminal, the control unit receives the amount of information posted in the reservation notification email addressed to the email address and the approval information regarding the email address. The reservation notification email is sent with a reduction based on the length of elapsed time from.

With this configuration, the information processing system reduces the amount of information as much as the reservation notification email to an email address that has not been approved by the service facility administrator for a long period of time, so that the leakage of the personal information of the reservation person to the service facility is possible as much as possible. Can be prevented. This is particularly effective when the personal email address of the employee of the service facility (the email address used outside the service facility) is used as the destination of the reservation notification email. In addition, this configuration can also encourage the administrator to approve the e-mail address at an early stage by making the administrator aware of the reduction in the amount of information. The information processing system may be composed of one or more information processing devices. Here, "reduction" includes all processes for making personal information incomprehensible to the user, such as deletion of characters, conversion to symbols, masking, and the like.

The control unit may reduce the amount of personal information about the user of the user terminal among the information posted in the reservation notification mail based on the length of the elapsed time.

As a result, the information processing system can prevent the leakage of the user's personal information while letting the service store know the contents of the reservation.

The control unit may reset the elapsed time corresponding to the case of receiving the approval information.

As a result, the information processing system can provide the service facility with accurate reservation information including personal information for the approved e-mail address.

The control unit may control the amount of information to be reduced according to the reservation content included in the reservation request.

As a result, the information processing system can flexibly adjust the reduction process according to the reservation contents, such as reducing the reduction amount as the oversight of the reservation information has a higher influence on the operation and sales of the service facility.

The control unit may reduce the amount of reduction of the information as the remaining time from the current date and time to the reservation date and time included in the reservation request is smaller.

As a result, the information processing system can make the service facility quickly deal with the imminent reservation by reducing the amount of reduction of personal information exceptionally when the remaining time until the reservation date and time is short.

The control unit may reduce the amount of reduction of the information as the number of reservations included in the reservation request increases.

As a result, the information processing system exceptionally reduces the amount of reduction of personal information when the number of reservation days is large, so that the service facility can perform processing such as securing seats and prevent a large loss of sales opportunities. Can be done.

The control unit may reduce the amount of reduction of the information as the usage fee for the reservation course type or reservation plan type included in the reservation request is higher.

As a result, the information processing system prevents the loss of large sales opportunities in service facilities by exceptionally reducing the amount of reduction in personal information when reserved course meals, treatment courses, accommodation plans, etc. are expensive. Can be done.

The information processing method according to another embodiment of the present invention
Received from the service facility terminal the approval information indicating the approval by the administrator of the service facility of the e-mail address to which the reservation notification mail for notifying the service facility terminal of the reservation request from the user terminal is received to the service facility terminal. death,
When a new reservation request for the service facility is received from the user terminal, the amount of information posted in the reservation notification email addressed to the email address is the elapsed time from the reception of the approval information for the email address. Includes sending the reservation notification email with a reduction based on length.

The program according to another embodiment of the present invention can be applied to an information processing apparatus.
Received from the service facility terminal the approval information indicating the approval by the administrator of the service facility of the e-mail address to which the reservation notification mail for notifying the service facility terminal of the reservation request from the user terminal is received to the service facility terminal. Steps to do and
When a new reservation request for the service facility is received from the user terminal, the amount of information posted in the reservation notification email addressed to the email address is the elapsed time from the reception of the approval information for the email address. To execute the step of sending the reservation notification email by reducing it based on the length.

As described above, according to the present invention, it is possible to prevent the leakage of the personal information of the reservation person to the service facility as much as possible. However, the effect does not limit the present invention.

It is a figure which showed the structure of the restaurant information provision system which concerns on one Embodiment of this invention. It is a figure which showed the hardware configuration of the restaurant information provision server which concerns on one Embodiment of this invention. It is a figure which showed the structure of the database which the restaurant information providing server which concerns on one Embodiment of this invention has. It is a flowchart which showed the flow of the reservation notification mail transmission processing by the restaurant information provision server which concerns on one Embodiment of this invention. It is a figure which showed the example of the reservation acceptance notification mail sent and displayed to the restaurant terminal by the restaurant information providing server in one Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[System configuration]
FIG. 1 is a diagram showing a configuration of a restaurant information providing system according to the present embodiment.

As shown in the figure, this system includes a restaurant information providing server 100 on the Internet 50, a plurality of user terminals 200, and a plurality of restaurant terminals 300.

The restaurant information providing server 100 is a web server that operates a portal site on which information about restaurants is posted. The restaurant information providing server 100 is connected to a plurality of user terminals 200 and a restaurant terminal 300 of a plurality of restaurants via the Internet 50.

The restaurant information providing server 100 provides a restaurant information search system for the user of the user terminal 200 on the portal site. Specifically, the restaurant information providing server 100 searches for restaurant information that matches the search conditions based on the search request from the user terminal 200, generates a Web page containing the search results, and sends the user terminal 200 to the user terminal 200. Send. Further, the restaurant information providing server 100 acts as a proxy for accepting reservations for any restaurant from the user terminal 200 of the user who browses the restaurant information.

The user terminal 200 (200A, 200B, 200C ...) is a terminal used by the user, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, a desktop PC, or the like. The user terminal 200 accesses the restaurant information providing server 100, receives the Web page, and displays it on the screen by a browser or the like.

The user terminal 200 determines a restaurant search condition based on the user's operation, and transmits a restaurant search request based on the search condition to the restaurant information providing server 100. In the present embodiment, a search request can be transmitted by the user of the user terminal 200 selecting preset search conditions such as a restaurant location area (nearest station), a genre, and a price range. Then, the user terminal 200 can transmit a reservation request to any of the restaurants displayed as the search result to the restaurant information providing server 100 based on the user's operation.

On the other hand, the restaurant information providing server 100 provides a restaurant information management screen (Web page) for restaurants (member stores) posted on the portal site. The user of the restaurant terminal 300 edits and updates the restaurant information (content) on the web page provided to the general user as the search result via the management screen, and puts the web page on the portal site. You can upload it.

The restaurant terminal 300 (300A, 300B, 300C ...) is a terminal installed in each restaurant, and is a tablet PC, a notebook PC, a desktop PC, or the like. The restaurant terminal 300 can execute processing related to its own restaurant information, such as editing / updating the restaurant information, by communicating with the restaurant information providing server 100, based on the operation of the administrator.

When the restaurant information providing server 100 accepts the reservation, the manager of each restaurant previously determines a reservation notification email that describes the reservation contents such as the reservation person information and notifies the restaurant of the acceptance of the reservation. Send to the email address for notification.

In the present embodiment, the restaurant information providing server 100 finally approves the amount of information posted in the reservation notification email by the restaurant administrator (confirms that the email address is currently used). The reservation notification email will be sent after reducing the time according to the length of time elapsed. The details of the process of sending the reservation notification email will be described later.

[Hardware configuration of restaurant information server]
FIG. 2 is a diagram showing a hardware configuration of the restaurant information providing server 100. As shown in the figure, the restaurant information providing server 100 connects a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input / output interface 15, and these to each other. The bus 14 is provided.

The CPU 11 appropriately accesses the RAM 13 and the like as necessary, and comprehensively controls each block of the restaurant information providing server 100 while performing various arithmetic processes. The ROM 12 is a non-volatile memory in which firmware such as an OS, a program, and various parameters to be executed by the CPU 11 is fixedly stored. The RAM 13 is used as a work area of the CPU 11, and temporarily holds an OS, various applications being executed, and various data being processed.

A display unit 16, an operation reception unit 17, a storage unit 18, a communication unit 19, and the like are connected to the input / output interface 15.

The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OLELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.

The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, or other input device. When the operation reception unit 17 is a touch panel, the touch panel may be integrated with the display unit 16.

The storage unit 18 is a non-volatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or another solid-state memory. The OS, various applications, and various data are stored in the storage unit 18.

As will be described later, particularly in the present embodiment, the storage unit 18 has a restaurant information database, a user information database, and a reservation information database in addition to a program such as an application required for the reservation notification mail transmission process described later. ..

The communication unit 19 is, for example, various modules for wireless communication such as a NIC (Network Interface Card) for Ethernet and a wireless LAN, and is responsible for communication processing with the user terminal 200.

Although not shown, the basic hardware configuration of the user terminal 200 and the restaurant terminal 300 is substantially the same as the hardware configuration of the restaurant information providing server 100.

[Database configuration of restaurant information providing server]
FIG. 3 is a diagram showing a configuration of a database included in the restaurant information providing server 100.

As shown in the figure, the restaurant information providing server 100 has a restaurant information database 31, a user information database 32, and a reservation information database 33 in the storage unit 18.

The restaurant information database 31 includes, for each restaurant, the store name, location (address or latitude / longitude) information, area information, access information (nearest station information, walking distance information from the nearest station) phone number of the restaurant, and its location. ID that identifies a restaurant (store ID), category information of the restaurant's business type / service, information that introduces the restaurant (information that indicates the characteristics of the restaurant such as PR text of the restaurant, event information that the restaurant performs, etc. ), Image data related to restaurants (introducing restaurants), menu information related to menus provided by restaurants, average budget information, business hours, information such as website URLs, etc. are stored. These information are input from the restaurant terminal 300 of each restaurant via the management screen provided by the restaurant information providing server 100.

The above menu information is information corresponding to the menu posted on the site of each restaurant on the above portal site, and the menu names of a plurality of menus that can be provided by each restaurant are stored for each restaurant. .. The menu information may be stored for each menu category such as appetizer / main, lunch / dinner / course, and the like. Further, as the menu information, in addition to the text information indicating the menu name, price, description, etc., image information such as a photograph of the menu is also stored in association with each other.

The area information includes information about a plurality of areas having different size units. A large area is, for example, a prefecture or city, a narrow area is, for example, within a few hundred meters from a station (for example, the "Ginza area"), and an area between them is, for example, an area within 1 km from a station. , Areas where multiple station areas are grouped together (for example, "Ginza / Shimbashi / Yurakucho area"), etc., but are not limited to these. As a result, even the same restaurant is linked to multiple areas depending on its size.

The above category information may include, for example, a main category such as Japanese food, Chinese food, Italian food, French food, and yakiniku, as well as more detailed subcategories such as yakitori / tempura in Japanese food and pasta / pizza in Italian food.

Further, in the restaurant information database 31, one or a plurality of e-mail addresses are also stored for each restaurant as the destination information of the reservation notification e-mail notifying the restaurant of the acceptance of the restaurant reservation request from the user terminal 200. There is. The e-mail address may be an e-mail address used in the e-mail software installed in the restaurant terminal 300, or the e-mail address installed in a smartphone owned by a restaurant employee separately from the restaurant terminal 300. It may be the e-mail address used in the above, or it may be the e-mail address of the web mail that can be received from the restaurant terminal 300 or the terminal of the employee.

The manager of each restaurant is still actually using the e-mail address set as the destination of the reservation notification e-mail, for example, in response to an approval request from the restaurant information providing server 100 or voluntarily. The approval information for approving this is transmitted to the restaurant information providing server 100, for example, through the above management screen or e-mail. The restaurant information database 31 also stores the history of the received approval information (reception date and time, email address to be approved) for each restaurant.

If the above e-mail address is no longer used, if the e-mail address is changed, or if a new e-mail address is added, the administrator will provide information to that effect via the above management screen or e-mail. Upon transmission, the restaurant information providing server 100 updates the destination information of the reservation notification mail in the restaurant information database 31 according to the information.

The user information database 32 stores information about a user (member) of the restaurant information service via the portal site provided by the restaurant information providing server 100, which owns the user terminal 200. Specifically, the user information database 32 uses information such as a user ID, password, name, email address (other information to which a message is addressed), telephone number, address, age (group), gender, birthday, and the like. I remember every time.

The reservation information database 33 receives reservation information included in the reservation request of each restaurant received from the user terminal 200 (for example, restaurant name, reservation person name, reservation time, number of users, usage course, etc .; also referred to as reservation ledger information). Is memorized for each restaurant. Based on the information stored in the reservation information database 33, the reservation notification email is sent to the email address set for each restaurant.

Each of these databases is used by being referred to each other as necessary in the reservation notification mail transmission process by the restaurant information providing server 100, which will be described later.

[Operation of restaurant information providing server]
Next, the operation of the restaurant information providing server 100 configured as described above will be described. This operation is executed by the cooperation between the hardware such as the CPU 11 and the communication unit 19 of the restaurant information providing server 100 and the software stored in the storage unit 18. In the following description, for convenience, the CPU 11 is the main operating body.

FIG. 4 is a flowchart showing the flow of the reservation notification mail transmission process by the restaurant information providing server 100.

As a premise of the processing, the restaurant information database 31 of the restaurant information providing server 100 has the approval information received from the administrator of each restaurant for the email address set as the destination of the reservation notification email as described above. It stores the reception history and manages the elapsed time since the last time the approval information was received. Therefore, when the restaurant information providing server 100 receives the approval information for a certain e-mail address, the restaurant information providing server 100 resets the corresponding elapsed time that has been managed up to that point, and newly starts counting the elapsed time. It should be noted that the elapsed time does not have to be always counted, and the elapsed time from the last reception date and time of the approval information regarding the corresponding email address at the time of creating the reservation notification email to the present may be calculated.

As shown in the figure, the CPU 11 of the restaurant information providing server 100 first determines whether or not the user terminal 200 has received the restaurant reservation request included in the restaurant information on the portal site (). Step 41).

The reservation request includes at least information on the reservation date and time and the number of people reserved, in addition to the information (user ID, e-mail address, etc.) that identifies the user of the user terminal 200, and may also include information such as the reservation course.

The reservation request may be sent via the search result (restaurant) list page of the result searched by the conditions such as area, date and time, number of people, genre, budget, etc. on the above portal site. , It may be sent without searching the restaurant information (for example, by directly accessing the page of the restaurant).

When it is determined that the reservation request has been received (Yes), the CPU 11 refers to the restaurant information database 31 and specifies an e-mail address for notification to the restaurant to be reserved (step 42).

Subsequently, the CPU 11 refers to the restaurant information database 31 to specify the elapsed time from the reception of the last approval information regarding the specified e-mail address (step 43).

Subsequently, the CPU 11 generates a reservation notification email addressed to the email address based on the information included in the reservation request (step 44).

Subsequently, the CPU 11 reduces the amount of items corresponding to personal information in the reservation notification email based on the length of the specified elapsed time (step 45).

Here, "reduction" means, for example, deletion of characters, conversion to symbols and numbers (for example, *, ●, etc.), masking (filling), and all other processes that make it impossible for the user to grasp personal information. include.

In addition, as a reduction based on the length of elapsed time, for example, the number of items to be reduced (hidden) with respect to the number of all items corresponding to personal information (for example, reservation person name, telephone number, email address, etc.) (Or ratio) may be stored in association with (range of) the elapsed time, and the number of items corresponding to the elapsed time may be hidden. For example, when the number of items of personal information is 3, if the elapsed time is 1 month or more and less than 3 months, 1 item is reduced, if 3 months or more and less than 6 months, 2 items are reduced, and if 6 months or more, 3 items are reduced. The amount of reduction may be set, such as (all items) reduction. The restaurant information providing server 100 stores in advance a table in which such an elapsed period is associated with the number or type of personal information items to be reduced, and the information reduction process on the reservation notification email is based on the table. You may do.

In addition, a method of uniformly reducing a predetermined number (predetermined ratio) of items when the elapsed time exceeds a predetermined threshold value (for example, 6 months), and a method of reducing the number of items according to the elapsed time when the elapsed time is further exceeded. Various methods can be implemented, such as increasing the (ratio).

Then, the CPU 11 sends the reservation notification mail after the information reduction to the mail address (step 46).

FIG. 5 is a diagram showing an example of a reservation notification e-mail generated by the restaurant information providing server 100 and transmitted to a preset e-mail address.

As shown in the figure, the reservation notification email indicates the reservation contents for the restaurant accepted by the restaurant information providing server 100, for example, the reservation date and time, the number of reservations, the reservation person name, the reservation person's telephone number, and the reservation person's mail. Includes information items such as addresses and reserved courses.

However, among these items, the name of the person who made the reservation and the telephone number corresponding to the personal information are replaced with the symbol "*" 51 and are hidden. On the other hand, the e-mail address of the person who made the reservation corresponds to personal information, but is displayed as it is. This shows an example in which, for example, since the elapsed time was 3 months or more and less than 6 months for the total number of items corresponding to personal information = 3, the number of items = 2 corresponding to the elapsed time was reduced. ..

In addition, if personal information is reduced based on the unapproved period of the email address in the reservation notification email, as shown in the figure, it includes information indicating that fact and information prompting early approval processing. Note information 52 to the administrator may also be posted. Further, the cautionary note information 52 may be set with a hyperring to a page for transmitting approval information such as the management screen.

After sending such a reservation notification e-mail, when the restaurant information providing server 100 receives approval information regarding the e-mail address of the destination from the administrator via the management screen or the like, the elapsed time corresponding to the e-mail address is received. Is reset, and for subsequent reservation notification emails, the amount of personal information reduction is determined based on the elapsed time after the reset.

Further, when the restaurant information providing server 100 receives the approval information regarding the e-mail address of the destination within a predetermined time (for example, within 24 hours) after transmitting the reservation notification e-mail with the personal information reduced, the same reservation is made. Regarding the contents, the reservation notification email that discloses all the above personal information may be resent.

[summary]
As described above, according to the present embodiment, the restaurant information providing server 100 reduces the amount of personal information as much as the reservation notification e-mail to the e-mail address that has not been approved by the manager of the service facility for a long period of time. , It is possible to prevent the leakage of the personal information of the reservation person to the service facility as much as possible. This is particularly effective when the personal email address of the employee of the service facility (the email address used outside the service facility) is used as the destination of the reservation notification email. In addition, this configuration can also encourage the administrator to approve the e-mail address at an early stage by making the administrator aware of the reduction in the amount of information.

[Modification example]
The present invention is not limited to the above-described embodiment, and can be variously modified without departing from the gist of the present disclosure.

In the above-described embodiment, the restaurant information providing server 100 controls the amount of information to be reduced according to the reservation content included in the reservation request, in addition to the elapsed time from the last reception of the approval information. You may. As a result, the restaurant information providing server 100 can flexibly adjust the reduction process according to the reservation content, such as reducing the reduction amount as the oversight of the reservation information has a higher influence on the operation and sales of the service facility.

Specifically, for example, the restaurant information providing server 100 may reduce the amount of reduction of the information as the remaining time from the current date and time to the reservation date and time included in the reservation request is smaller. For example, the restaurant information providing server 100 specifies the number of items to be reduced according to the elapsed time according to the above-described embodiment, and then corresponds to the remaining time (or the remaining time range) from the specified number of items to the reservation date and time. The number obtained by subtracting the preset number of items may be determined as the final number of reduction items.

As a result, the restaurant information providing server 100 can promptly deal with an imminent reservation by reducing the amount of reduction of personal information exceptionally when the remaining time until the reservation date and time is short.

Further, the restaurant information providing server 100 may reduce the amount of reduction of the information as the number of reservations included in the reservation request increases. For example, the restaurant information providing server 100 is set in advance according to the number of reserved people (or the range of people) from the specified number of items after specifying the number of items to be reduced according to the elapsed time according to the above-described embodiment. The number obtained by subtracting the number of items may be determined as the final number of items to be reduced.

As a result, the information processing system exceptionally reduces the amount of reduction of personal information when the number of reservation days is large, so that the restaurant can perform processing such as securing seats and prevent a large loss of sales opportunities. Can be done.

Further, the restaurant information providing server 100 may reduce the amount of reduction of the personal information as the usage fee of the reservation course type or the reservation plan type included in the reservation request is higher. For example, the restaurant information providing server 100 specifies the number of items to be reduced according to the elapsed time according to the above-described embodiment, and then determines the number of items to be reduced according to the charge (or charge range) of the reservation course or reservation plan from the specified number of items. The number obtained by subtracting the preset number of items may be determined as the final number of reduction items.

As a result, the restaurant information providing server 100 can prevent the restaurant from losing a large sales opportunity by exceptionally reducing the amount of reduction of personal information when the reserved course meal is expensive.

Further, the restaurant information providing server 100 may reduce the amount of reduction of personal information according to at least two of the remaining time until the reservation date and time, the number of reservations, and the reservation course type.

In the above-described embodiment and modification, only personal information is targeted for reduction, but other information (reservation date and time, reservation course, etc.) may be included in the reduction target.

In the above-described embodiment, the restaurant information providing server 100 may be configured by a plurality of computers instead of a single server, and the functions thereof may be distributed and executed by the computers.

In the above-described embodiment, the service facility is an example of a restaurant, but the service facility is not limited to the restaurant, for example, accommodation facilities such as hotels and inns, various sports facilities such as tennis, basketball, and golf, and karaoke. -The present invention is similarly applicable to various service facilities such as recreational facilities such as boring and treatment facilities such as massage and beauty treatments. In this case, the reservation plan may be included in the reservation information instead of the reservation course in the above-described embodiment, and in the case of accommodation facilities and sports facilities, the number of reserved rooms, the number of reserved courts / groups, etc. are included in the reservation information. May be good.

Among the inventions described in the claims of the present application, the invention described as "information processing method" is such that at least one device such as a computer automatically performs each step by information processing by software. Yes, it is not something that humans do using devices such as computers. That is, the "information processing method" is an information processing method using computer software, not a method in which a human operates a calculation tool called a computer.

11 ... CPU
18 ... Storage unit 19 ... Communication unit 31 ... Restaurant information database 32 ... User information database 33 ... Reservation information database 100 ... Restaurant information providing server 200 ... User terminal 300 ... Restaurant terminal

Claims (9)

A storage unit that stores the e-mail address to which the reservation notification e-mail for notifying the service facility terminal of the reception of the reservation request from the user terminal to the service facility is received for each service facility.
A communication unit capable of communicating with the user terminal and the service facility terminal,
Upon receiving the approval information indicating the approval of the e-mail address by the administrator of the service facility from the service facility terminal,
When a reservation request to the service facility is newly received from the user terminal, the amount of information posted in the reservation notification email addressed to the email address is the elapsed time from the reception of the approval information regarding the email address. An information processing system equipped with a control unit that reduces the amount based on the length and sends the reservation notification mail. The information processing system according to claim 1.
The control unit is an information processing system that reduces the amount of personal information about a user of the user terminal among the information posted in the reservation notification mail based on the length of the elapsed time. The information processing system according to claim 1 or 2.
The control unit is an information processing system that resets the elapsed time corresponding to the case where the approval information is received. The information processing system according to any one of claims 1 to 3.
The control unit is an information processing system that controls the amount of information to be reduced according to the reservation content included in the reservation request. The information processing system according to claim 4.
The control unit is an information processing system that reduces the amount of reduction of the information as the remaining time from the current date and time to the reservation date and time included in the reservation request decreases. The information processing system according to claim 4 or 5.
The control unit is an information processing system that reduces the amount of reduction of the information as the number of reserved people included in the reservation request increases. The information processing system according to any one of claims 4 to 6.
The control unit is an information processing system that reduces the amount of reduction of the information as the usage fee for the reservation course type or reservation plan type included in the reservation request is higher. Received from the service facility terminal the approval information indicating the approval by the administrator of the service facility of the e-mail address to which the reservation notification mail for notifying the service facility terminal of the reception of the reservation request from the user terminal is received to the service facility terminal. death,
When a reservation request to the service facility is newly received from the user terminal, the amount of information posted in the reservation notification email addressed to the email address is the elapsed time from the reception of the approval information regarding the email address. An information processing method that reduces the length based on the length and sends the reservation notification email. For information processing equipment
Received from the service facility terminal the approval information indicating the approval by the administrator of the service facility of the e-mail address to which the reservation notification mail for notifying the service facility terminal of the reception of the reservation request from the user terminal is received to the service facility terminal. Steps to do and
When a reservation request to the service facility is newly received from the user terminal, the amount of information posted in the reservation notification email addressed to the email address is the elapsed time from the reception of the approval information regarding the email address. A program that performs steps and steps to send the booking notification email with a reduction based on length.

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