JP6977831B2 - Information processing equipment, information processing methods and programs - Google Patents

Description

The present invention relates to an information processing device, an information processing method and a program capable of executing processing related to reservation of a service facility such as a restaurant or an accommodation facility.

Conventionally, there is a system that can accept provisional reservations for restaurants (reservations that are canceled or destroyed under predetermined conditions). According to Patent Document 1 below, when a user applies for a reservation from a place other than the designated position when making a reservation for an accommodation facility or a restaurant, the reservation is accepted as a provisional reservation, for example, from the designated position again within 24 hours. It is disclosed that the tentative reservation will be canceled if there is no reservation call.

Japanese Unexamined Patent Publication No. 2014-006642

However, with this technology, if the user happens to forget to make a reservation even though the user has the intention of making a reservation, there is no user other than that user who wishes to make a reservation during the reserved time zone. Even so, after 24 hours, the reservation is uniformly abandoned, and the store loses the opportunity to attract customers during the reservation time.

In view of the above circumstances, an object of the present invention is to allow a user who is considering a reservation for a service facility to make a timely and uncertain provisional reservation, and at the same time, it is possible to increase the establishment rate of the reservation as much as possible. The purpose of the present invention is to provide an information processing device, an information processing method and a program.

In order to achieve the above object, the information processing apparatus according to one embodiment of the present invention has a storage means, a communication means, and a control means. The storage means stores facility information regarding a plurality of service facilities. The communication means can communicate with the facility terminal of each service facility and a plurality of user terminals. The control means receives from each of the user terminals a reservation request requesting the reservation to any service facility or a provisional reservation request requesting a provisional reservation which is a timed reservation. Further, the control means sends a reservation confirmation notification requesting reservation confirmation to the facility terminal of the service facility based on the reservation request, and based on the provisional reservation request, the provisional reservation is made to the facility terminal of the service facility. It is possible to send a provisional reservation maintenance notice requesting that the service be maintained for a predetermined maintenance period, and to change the maintenance period according to the situation of the reservation confirmation.

As a result, the information processing device allows the user to make a timely and uncertain reservation by maintaining the provisional reservation for a predetermined maintenance period, and gives priority to the confirmed reservation by increasing or decreasing the maintenance period according to the final reservation confirmation status. By making it possible to accept reservations and maintaining provisional reservations with priority, it is possible to increase the establishment rate of this reservation as a whole as much as possible. Here, the predetermined maintenance period is, for example, 1 day, 2 days, 3 days, 1 week, etc., but is not limited thereto.

After receiving the provisional reservation request, the control means may shorten the maintenance period according to an increase in the reservation confirmation rate of the main reservation having the same day as the provisional reservation or a day before or after the provisional reservation.

As a result, if the confirmation rate of the main reservation is high on the provisional reservation date and the days before and after the provisional reservation, the information processing apparatus considers that there is a high possibility that the main reservation will be made, shortens the maintenance period of the provisional reservation, and makes the main reservation. Can increase the determinism of.

The control means is described according to the length of the period after the reception of the provisional reservation request, in which the reservation confirmation rate of the main reservation having the same day as the provisional reservation or the day before or after the provisional reservation is less than a predetermined threshold value. The maintenance period may be extended.

As a result, if the confirmation rate of the main reservation remains low on the provisional reservation date and the days before and after the provisional reservation, the information processing device continuously maintains the provisional reservation rather than the main reservation, so that the provisional reservation is established as the main reservation. Can increase the possibility of doing so.

The storage means may store the reservation history information including the past provisional reservation and the main reservation by the user of the user terminal of the transmission source of the provisional reservation request, and their cancellation. In this case, the control means may shorten or extend the maintenance period according to the reservation confirmation rate based on the past provisional reservation of the user.

As a result, the information processing device extends the maintenance period if the user who sent the tentative reservation request has a high record of confirming the main reservation based on the tentative reservation in the past, and shortens the maintenance period in the opposite case. , It is possible to give priority to the user who is more likely to confirm the main reservation and increase the possibility that the main reservation can be confirmed as a whole.

The information processing method according to another embodiment of the present invention
Memorize and memorize facility information about multiple service facilities
Receive a tentative reservation request requesting the main reservation or a tentative reservation which is a timed reservation from the user terminal to any service facility, and receive the tentative reservation request.
Based on the above reservation request, a reservation confirmation notice requesting reservation confirmation is sent to the facility terminal of the service facility.
Based on the provisional reservation request, a provisional reservation maintenance notice requesting that the provisional reservation be maintained for a predetermined maintenance period is sent to the facility terminal of the service facility.
It includes changing the maintenance period according to the situation of the reservation confirmation.

The program according to another embodiment of the present invention can be applied to an information processing apparatus.
A memorizing step to memorize facility information about multiple service facilities,
A step of receiving a tentative reservation request requesting a tentative reservation or a tentative reservation which is a time-limited reservation from a user terminal to any service facility, and a step of receiving the tentative reservation request.
Based on the above reservation request, a step of sending a reservation confirmation notification requesting reservation confirmation to the facility terminal of the service facility, and
Based on the provisional reservation request, a step of sending a provisional reservation maintenance notice requesting that the provisional reservation be maintained for a predetermined maintenance period to the facility terminal of the service facility, and
The step of changing the maintenance period is executed according to the situation of the reservation confirmation.

As described above, according to the present invention, it is possible to increase the establishment rate of the present reservation as much as possible while allowing the timely and uncertain provisional reservation of the user who is considering the reservation of the service facility. However, the effect does not limit the present invention.

It is a figure which showed the structure of the restaurant information provision system which concerns on one Embodiment of this invention. It is a figure which showed the hardware configuration of the restaurant information provision server which concerns on one Embodiment of this invention. It is a figure which showed the structure of the database which the restaurant information providing server which concerns on one Embodiment of this invention has. It is a flowchart which showed the flow of the restaurant reservation processing by the restaurant information providing server which concerns on one Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. In this embodiment, a case where the service facility is a restaurant will be described.

[System configuration]
FIG. 1 is a diagram showing a configuration of a restaurant information providing system according to the present embodiment.

As shown in the figure, this system includes a restaurant information providing server 100 on the Internet 50, a plurality of user terminals 200, and a plurality of restaurant terminals.

The restaurant information providing server 100 is a web server that operates a portal site on which information about restaurants is posted. The restaurant information providing server 100 is connected to a plurality of user terminals 200 via the Internet 50.

The restaurant information providing server 100 provides a restaurant information search system for the user of the user terminal 200 on the portal site. Specifically, the restaurant information providing server 100 searches for restaurant information that matches the search conditions based on the search request from the user terminal 200, generates a Web page containing the search results, and sends the user terminal 200 to the user terminal 200. Send.

The user terminal 200 (200A, 200B, 200C ...) is a terminal used by the user, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, a desktop PC, or the like. The user terminal 200 accesses the restaurant information providing server 100, receives the Web page, and displays it on the screen by a browser or the like.

The user terminal 200 determines a restaurant search condition based on the user's operation, and transmits a restaurant search request based on the search condition to the restaurant information providing server 100. In the present embodiment, a search request can be transmitted by the user of the user terminal 200 selecting preset search conditions such as a restaurant location area (nearest station), a genre, and a price range.

The restaurant terminal 300 (300A, 300B, 300C ...) is a terminal used by, for example, an administrator of each restaurant, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, or a desktop PC. And so on. The restaurant terminal 300 can exchange information regarding reservation of a restaurant table or seat by the user of the user terminal 200, for example, with the restaurant information providing server 100.

In the present embodiment, the restaurant information providing server 100 acts as a proxy for accepting the normal reservation (main reservation) of each restaurant, and is a provisional reservation (cancelled when the predetermined maintenance period ends). Reservations can be accepted. The tentative reservation will be treated in the same way as the main reservation until the above maintenance period ends. The maintenance period of the provisional reservation is changed according to the confirmation status of the main reservation.

[Hardware configuration of restaurant information server]
FIG. 2 is a diagram showing a hardware configuration of the restaurant information providing server 100. As shown in the figure, the restaurant information providing server 100 connects a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input / output interface 15, and these to each other. The bus 14 is provided.

The CPU 11 appropriately accesses the RAM 13 and the like as necessary, and comprehensively controls each block of the restaurant information providing server 100 while performing various arithmetic processes. The ROM 12 is a non-volatile memory in which firmware such as an OS, a program, and various parameters to be executed by the CPU 11 is fixedly stored. The RAM 13 is used as a work area of the CPU 11, and temporarily holds an OS, various applications being executed, and various data being processed.

A display unit 16, an operation reception unit 17, a storage unit 18, a communication unit 19, and the like are connected to the input / output interface 15.

The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OLELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.

The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, or other input device. When the operation reception unit 17 is a touch panel, the touch panel may be integrated with the display unit 16.

The storage unit 18 is a non-volatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or another solid-state memory. The OS, various applications, and various data are stored in the storage unit 18.

In particular, in the present embodiment, the storage unit 18 stores information regarding the main reservation request and the provisional reservation request received from the user terminal 200, and the restaurant information providing server 100 makes a reservation / provisional reservation using these data. Stores applications and other programs for executing processing and maintenance period change processing. As will be described later, the storage unit 18 has a restaurant information database, a user information database, and a main reservation / provisional reservation information database as a database containing such data.

The communication unit 19 is, for example, various modules for wireless communication such as a NIC (Network Interface Card) for Ethernet and a wireless LAN, and is responsible for communication processing with the user terminal 200.

Although not shown, the basic hardware configuration of the user terminal 200 and the restaurant terminal 300 is substantially the same as the hardware configuration of the restaurant information providing server 100.

[Database configuration of restaurant information providing server]
FIG. 3 is a diagram showing a configuration of a database included in the restaurant information providing server 100.

As shown in the figure, the restaurant information providing server 100 has a restaurant information database 31, a user information database 32, and a main reservation / provisional reservation information database 33 in the storage unit 18.

The restaurant information database 31 includes the store name and location information of the restaurant, the ID (store ID) for identifying the restaurant, the category information of the business type / service of the restaurant, and the restaurant for each restaurant. Information that shows the characteristics of the store, such as the PR text of the store, event information performed by the restaurant, area information where the restaurant is located, the address of the restaurant, telephone number, and the restaurant (food and drink). (Introducing the store) Image data, menu information about menus provided by restaurants, business hours, website URL, and other information are stored.

The above menu information is information corresponding to the menu posted on the site of each restaurant on the above portal site, and the menu names of a plurality of menus that can be provided by each restaurant are stored for each restaurant. .. The menu information may be stored for each menu category such as appetizer / main, lunch / dinner / course, and the like. When the image data corresponds to a menu, the image data is stored in association with the menu information.

The above area information is, for example, a prefecture unit, but the information may be stored in a narrower range unit such as a city, ward, town, or village. The above category information may include, for example, a main category such as Japanese food, Chinese food, Italian food, French food, and yakiniku, as well as more detailed subcategories such as yakitori / tempura in Japanese food and pasta / pizza in Italian food.

The user information database 32 stores information about a user (member) of a restaurant information service via the portal site provided by the restaurant information providing server 100, which owns the user terminal 200. Specifically, the user information database 32 uses information such as a user ID, password, name, e-mail address, telephone number, address, age (group), gender, birthday, past main reservation / temporary reservation history information, and the like. I remember every time.

The main reservation / provisional reservation information database 33 receives reservation information (for example, restaurant name, reservation time) included in the main reservation request or the provisional reservation request of each restaurant whose reservation date has not yet arrived, received from the user terminal 200. , Number of users, course of use, etc.) are stored in association with the user information that identifies the user of the user terminal 200.

Further, the main reservation / provisional reservation information database 33 stores maintenance period information indicating the maintenance period for each provisional reservation. As described above, the maintenance period is changed according to the confirmation status of the reservation, and the maintenance period information is updated at any time according to the maintenance period after the change.

Each of these databases is used by being referred to each other as necessary in the restaurant information providing process by the restaurant information providing server 100 described later.

[Operation of restaurant information providing server]
Next, the operation of the restaurant information providing server 100 configured as described above will be described. This operation is executed by the cooperation between the hardware such as the CPU 11 and the communication unit 19 of the restaurant information providing server 100 and the software stored in the storage unit 18. In the following description, for convenience, the CPU 11 is the main operating body.

FIG. 4 is a flowchart showing the flow of the restaurant reservation process by the restaurant information providing server 100. In the following, the provisional reservation of the restaurant and the main reservation processing based on the provisional reservation will be described in particular.

As shown in the figure, whether or not the CPU 11 of the restaurant information providing server 100 first receives a provisional reservation request for a restaurant from the user terminal 100 via the restaurant information list on the portal site or the like. (Step 41). Although not shown, here, in the above restaurant information list, in addition to the user interface for requesting the main reservation (for example, the reservation button), the user interface for requesting the tentative reservation is (for example, the tentative reservation button). Is provided.

When it is determined that the provisional reservation request has been received (Yes), the CPU 11 applies the reservation information (for example, restaurant name, reservation time, number of users, usage course, etc.) included in the provisional reservation request to the user terminal 200. It is stored in association with user information such as a user ID (step 42).

Subsequently, the CPU 11 transmits, together with the reservation information of the provisional reservation request, a provisional reservation maintenance request requesting that the provisional reservation be maintained for a predetermined maintenance period to the restaurant terminal 300 of the restaurant subject to the provisional reservation (step 43). ). Here, the predetermined maintenance period is, for example, 1 day, 2 days, 3 days, 1 week, etc., but is not limited thereto.

Subsequently, the CPU 11 refers to the main reservation / provisional reservation information database 33, and sets the same day as the reservation date (provisional reservation date) of the provisional reservation as the reservation date, and the reservation confirmation rate (reservation) at that time of the main reservation. The ratio of seats (or tables) that have received this reservation to the number of possible seats (or tables)) is calculated (step 44).

Subsequently, the CPU 11 determines whether or not the reservation confirmation rate of the main reservation has increased since the reception of the provisional reservation (step 45). When the reservation confirmation rate is calculated for the first time, the judgment is No.

When it is determined that the reservation confirmation rate of the main reservation has increased (Yes), the CPU 11 shortens the maintenance period of the provisional reservation according to the increase rate of the reservation confirmation rate, and indicates the shortened maintenance period. Information is transmitted to the restaurant terminal 300 (step 46). The shortening of the maintenance period according to the rate of increase in the reservation confirmation rate may be, for example, shortening the initial maintenance period by the same rate as the rate of increase, or the rate of increase may be in multiple stages (for example, every 10%). , Every 20%, etc.) and shorten the maintenance period by the time allotted for each stage (for example, 6 hours every 10% rate of increase).

Here, the reason why the maintenance period is shortened according to the rate of increase in the reservation confirmation rate of the main reservation is that the reservation confirmation rate of the main reservation is increasing on the tentative reservation date, and further confirmation of the main reservation is expected. Therefore, the reception of the main reservation, which the user will surely visit the store, is prioritized over the provisional reservation.

On the other hand, when it is determined that the reservation confirmation rate of the main reservation has not increased (No), the CPU 11 determines whether or not the reservation confirmation rate of the main reservation after the provisional reservation acceptance is less than a predetermined threshold value (step). 47). The predetermined threshold value is, for example, 20%, 30%, etc., but is not limited thereto.

When it is determined that the reservation confirmation rate of the main reservation is less than the threshold value (Yes), the CPU 11 extends the maintenance period of the provisional reservation according to the length of the period in which the reservation confirmation rate is less than the threshold value. Then, the information indicating the extended maintenance period is transmitted to the restaurant terminal 300 (step 48).

The extension of the maintenance period according to the length of the period in which the reservation confirmation rate is less than the threshold value (hereinafter, also referred to as the reservation stagnation period) is, for example, if the reservation stagnation period is one day, the maintenance period is extended by one day. However, if the reservation stagnation period is 2 days, the maintenance period may be extended by 2 days, and the maintenance period may be extended by the same period as the reservation stagnation period, or the reservation stagnation period and the maintenance period may be extended. It may be set in association with the period in advance and extended based on the association.

Here, the reason why the maintenance period is extended according to the length of the reservation stagnation period of the main reservation is that the reservation confirmation rate of the main reservation is stagnant for a long time on the provisional reservation date, so the confirmation rate of the main reservation will continue in the future. This is because it is not expected that the number of reservations will increase so much, so it is prioritized to maintain the provisional reservation that has already been accepted and to establish the provisional reservation as the main reservation as much as possible, rather than the undecided main reservation that is unlikely.

Subsequently, the CPU 11 determines whether or not the end time of the provisional reservation maintenance period after the shortening or extension, or the provisional reservation maintenance period as originally set has arrived (step 49).

When it is determined that the end time of the tentative reservation maintenance period has arrived (Yes), the CPU 11 records the tentative reservation cancellation in the main reservation / tentative reservation information database 33, and cancels the tentative reservation to the user terminal 200 and the restaurant terminal 300. Send a notification (step 50). The history of cancellation of the provisional reservation may be stored in the user information database 32 as a part of the user's main reservation / provisional reservation history.

On the other hand, when it is determined in step 49 that the end time of the provisional reservation maintenance period has not arrived (No), the CPU 11 determines whether or not the reservation request has been received from the user terminal 200 that has transmitted the provisional reservation request. Judgment (step 51).

When it is determined that the reservation request has been received from the user terminal 200 (Yes), the CPU 11 transmits the reservation request by the user of the provisional reservation request source to the restaurant terminal 300 of the restaurant of the provisional reservation destination (step). 52), the reservation completion notification is transmitted to the user terminal 200 of the user (step 53).

On the other hand, if it is determined in step 51 that the reservation request has not been received from the user terminal 200 (No), the CPU 11 returns to step 44 and repeats the subsequent processing.

[summary]
As described above, according to the present embodiment, the restaurant information providing server 100 confirms the reservation while allowing the user to make a timely and uncertain reservation by maintaining the provisional reservation for a predetermined maintenance period. By increasing or decreasing the maintenance period according to the situation so that fixed reservations can be preferentially accepted or provisional reservations are preferentially maintained, the establishment rate of the main reservation as a whole can be increased as much as possible.

Further, the user of the user terminal 200 once sends the provisional reservation request to the restaurant information providing server 100, and then receives the notification of the changed maintenance period to determine by when the reservation needs to be completed. Since it is always possible to keep track of the reservation status, it is not necessary to access the restaurant information providing server 100 many times. Therefore, while allowing the provisional reservation request, the user terminal 200 and the restaurant information providing server 100 The traffic between them is minimized, and it is possible to prevent the load on the restaurant information providing server 100 from becoming too large.

[Modification example]
The present invention is not limited to the above-described embodiment, and can be variously modified without departing from the gist of the present disclosure.

In the above-described embodiment, the reservation confirmation rate of the main reservation with the same day as the provisional reservation date as the reservation date was calculated. However, in addition to or instead of this, the restaurant information providing server 100 sets the reservation confirmation rate of the main reservation with the day before and after the provisional reservation date (one day before, one day after, or both days) as the reservation date. It may be calculated.

In the above-described embodiment, the maintenance period of the provisional reservation is changed according to the reservation confirmation status of the main reservation, but in addition to this, the past provisional reservation of the user who requested the provisional reservation and the main reservation confirmation rate based on the past provisional reservation. The above maintenance period may be changed accordingly. In this case, the restaurant information providing server 100 refers to the user's reservation (main reservation / provisional reservation) history information (including the main reservation / provisional reservation cancellation information) stored in the user information database 32, and refers to the user's reservation (main reservation / provisional reservation cancellation information). The above reservation confirmation rate based on the past provisional reservation (the above reservation confirmation rate based on the past provisional reservation is the ratio of the number of the reservations based on the provisional reservation to the total number of the past reservations). The maintenance period may be further shortened or extended. In this case, the shortened or extended period may be shorter (for example, a predetermined ratio such as 25% or 50%) as compared with the period changed according to the reservation confirmation status of the present reservation.

Specifically, when the reservation confirmation rate based on the past provisional reservation is higher than the predetermined first threshold value, the maintenance period is extended for a predetermined time, and the reservation confirmation rate based on the past provisional reservation becomes. If it is lower than a predetermined second threshold value (lower than the first threshold value), the maintenance period may be shortened by a predetermined time. Alternatively, a predetermined reference value (for example, 50%) is set for the final reservation confirmation rate based on the past provisional reservation, and a predetermined extension period is set for each of a plurality of numerical stages for the confirmation rate higher than the reference value. A predetermined shortening period may be set for each of a plurality of numerical stages for a confirmation rate of a value or less.

As a result, the restaurant information providing server 100 extends the maintenance period if the user who sent the tentative reservation request has a high record of confirming the main reservation based on the tentative reservation in the past, and shortens the maintenance period in the opposite case. By doing so, it is possible to give priority to the user who is more likely to confirm the main reservation and increase the possibility that the main reservation can be confirmed as a whole.

In the above-described embodiment, the service facility is an example of a restaurant, but the service facility is not limited to the restaurant, for example, accommodation facilities such as hotels and inns, various sports facilities such as tennis, basketball, and golf, and karaoke. -The present invention is similarly applicable to various service facilities such as recreational facilities such as boring and treatment facilities such as massage and beauty treatments.

Among the inventions described in the claims of the present application, the invention described as "information processing method" is such that at least one device such as a computer automatically performs each step by information processing by software. Yes, it is not something that humans do using devices such as computers. That is, the "information processing method" is an information processing method using computer software, not a method in which a human operates a calculation tool called a computer.

11 ... CPU
18 ... Storage unit 19 ... Communication unit 31 ... Restaurant information database 32 ... User information database 32 ... Main reservation / provisional reservation information database 100 ... Restaurant information providing server 200 ... User terminal 300 ... Restaurant terminal

Claims (6)

A storage means for storing facility information about multiple service facilities,
A communication means capable of communicating with the facility terminal of each service facility and a plurality of user terminals,
Upon receiving the main reservation request requesting the main reservation or the provisional reservation requesting the provisional reservation which is a timely reservation from each user terminal, the provisional reservation request is received from any of the service facilities.
Based on the reservation request, a reservation confirmation notice requesting reservation confirmation is sent to the facility terminal of the service facility.
Based on the provisional reservation request, a provisional reservation maintenance notice requesting that the provisional reservation be maintained for a predetermined maintenance period is transmitted to the facility terminal of the service facility.
After the provisional reservation request is received, if the period during which the reservation confirmation rate of the main reservation whose reservation date is the same day as the provisional reservation or the day before or after the provisional reservation is less than the predetermined threshold value is equal to or longer than the predetermined period, the maintenance period is set. An information processing device equipped with a control means that can be extended. The information processing apparatus according to claim 1.
The control means is an information processing device that shortens the maintenance period according to an increase in the reservation confirmation rate of the main reservation whose reservation date is the same day as the provisional reservation or a day before or after the provisional reservation request is received. The information processing apparatus according to claim 1 or 2.
The control means is an information processing device that extends the maintenance period according to the length of the period during which the reservation confirmation rate is less than a predetermined threshold value. The information processing apparatus according to any one of claims 1 to 3.
The storage means stores past provisional reservations and main reservations by the user of the user terminal of the sender of the provisional reservation request, and reservation history information including cancellation thereof.
The control means is an information processing device that shortens or extends the maintenance period according to the reservation confirmation rate based on the user's past provisional reservation. Facility information relating to a plurality of service facilities remembers,
Receive a tentative reservation request requesting the main reservation or a tentative reservation which is a timed reservation from the user terminal to any service facility, and receive the tentative reservation request.
Based on the reservation request, a reservation confirmation notice requesting reservation confirmation is sent to the facility terminal of the service facility.
Based on the provisional reservation request, a provisional reservation maintenance notice requesting that the provisional reservation be maintained for a predetermined maintenance period is transmitted to the facility terminal of the service facility.
After the provisional reservation request is received, if the period during which the reservation confirmation rate of the main reservation whose reservation date is the same day as the provisional reservation or the day before or after the provisional reservation is less than the predetermined threshold value is equal to or longer than the predetermined period, the maintenance period is set. Extend ,
Information processing method performed by a computer. For information processing equipment
And Luz steps to store the facility information relating to a plurality of service facilities,
A step of receiving a tentative reservation request requesting a tentative reservation or a tentative reservation which is a time-limited reservation from a user terminal to any service facility, and a step of receiving the tentative reservation request.
Based on the reservation request, a step of transmitting a reservation confirmation notification requesting reservation confirmation to the facility terminal of the service facility, and
Based on the provisional reservation request, a step of transmitting a provisional reservation maintenance notice requesting that the provisional reservation be maintained for a predetermined maintenance period to the facility terminal of the service facility, and
After the provisional reservation request is received, if the period during which the reservation confirmation rate of the main reservation whose reservation date is the same day as the provisional reservation or the day before or after the provisional reservation is less than the predetermined threshold value is equal to or longer than the predetermined period, the maintenance period is set. A program that executes the steps to be extended.

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