JP2018018336A - Reservation support method, reservation support program, and reservation support device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation support method, a reservation support program, and a reservation support device capable of promoting an early reply at a facility side in response to a request from a user.SOLUTION: In a reservation support method, the input of an initial request condition is accepted from a user terminal, and a first facility terminal corresponding to a first facility extracted on the basis of the initial request condition is notified of a part or the whole of the initial request condition, and when a preliminarily set standby period passes after the first facility terminal is notified of the initial request condition, acceptance of the reply from the first facility terminal ends, and a relax request condition obtained by relaxing the request content of the initial request condition in accordance with a preliminarily set relax rule is set, and a second facility is extracted on the basis of the relax request condition, and a second facility terminal corresponding to the second facility is notified of a part of the whole of the initial request condition and the relax request condition.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a reservation support method, a reservation support program, and a reservation support apparatus.

  Proposed reservation support function to notify the user of the reply contents from one or more facilities that match the desired content when the desired content of the reservation is set without a specific facility specified by the user is known (For example, refer to Patent Document 1).

JP 2012-99095 A

  By the way, when the proposed reservation support function is used, after setting the desired content of the reservation, the user waits for a reply from the facility that matches the desired content. Therefore, when the proposed reservation support function is used, if the reply from the facility side is late, the waiting time of the user becomes long.

  An object of the present invention is to provide a reservation support method, a reservation support program, and a reservation support apparatus that can prompt an early reply from a facility to a user's request.

  In the reservation support method according to the present invention, input of initial desired conditions including one or more desired contents is received from the user terminal. One or more first facilities are extracted based on the initial desired conditions. After a part or all of the initial desired condition is notified to the first facility terminal corresponding to the extracted one or more first facilities, and the initial desired condition is notified to the first facility terminal, The content of the reply from the first facility terminal within the set waiting period is notified to the user terminal. When the waiting period has elapsed, the acceptance of a reply from the first facility terminal is terminated, and a desired relaxation condition is set in which the desired content of the initial desired condition is relaxed according to a preset relaxation rule. One or a plurality of second facilities excluding the first facility are extracted based on the desired relaxation conditions. A part or all of the initial desired condition and the relaxed desired condition are notified to the second facility terminal corresponding to the one or more extracted second facilities.

  The reservation support program according to the present invention receives input of initial desired conditions including one or more desired contents from one user terminal to one or more processors, and sets one or more first facilities based on the initial desired conditions. Extracting and notifying a part or all of the initial desired conditions to the first facility terminal corresponding to the one or more of the extracted first facilities, the initial desired conditions being notified to the first facility terminal After that, the reply content from the first facility terminal in a preset waiting period is notified to the user terminal, and when the waiting period has elapsed, the reply acceptance from the first facility terminal is terminated, Setting a desired relaxation condition in which the desired content of the initial desired condition is relaxed according to a preset relaxation rule, and extracting one or more second facilities excluding the first facility based on the desired relaxation condition; Notifying some or all of the initial desired conditions and the relaxation desired conditions in the second facility terminal corresponding to one or more of the second property that is serial extracted, a program for executing each step.

  The reservation support apparatus according to the present invention includes a reception processing unit that receives an input of an initial desired condition including one or more desired contents from a user terminal, and a first facility that extracts one or more first facilities based on the initial desired condition. 1 extraction processing unit, a first notification processing unit for notifying the first desired terminal to the first facility terminal corresponding to the one or more extracted first facilities, and the initial desired condition is the first facility terminal A second notification processing unit for notifying the user terminal of the reply content from the first facility terminal within a preset standby period, and the first facility when the standby period has elapsed. A condition change processing unit for setting a relaxed desired condition that ends acceptance of a reply from the terminal and relaxes the desired content of the initial desired condition according to a preset relaxation rule, and the first application based on the relaxed desired condition. And a second extraction processing unit for extracting one or a plurality of second facilities except for one of the initial desired condition and the relaxation desired condition in the second facility terminal corresponding to the extracted one or a plurality of second facilities. And a third notification processing unit for notifying all or part of the information.

  According to the present invention, there are provided a reservation support method, a reservation support program, and a reservation support apparatus capable of prompting an early reply on the facility side to a user's request.

FIG. 1 is a block diagram showing a configuration of a reservation support system according to an embodiment of the present invention. FIG. 2A is a diagram showing an example of user information used in the reservation support apparatus according to the embodiment of the present invention. FIG. 2B is a diagram showing an example of facility information used in the reservation support apparatus according to the embodiment of the present invention. FIG. 2C is a diagram showing an example of area information used in the reservation support apparatus according to the embodiment of the present invention. FIG. 3 is a flowchart showing an example of the proposed reservation support process executed by the reservation support apparatus according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a desired condition setting page displayed by the reservation support apparatus according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of management information used in the reservation support apparatus according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of a reservation candidate proposal page displayed by the reservation support apparatus according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of a reservation candidate proposal page displayed by the reservation support apparatus according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a condition selection page displayed by the reservation support apparatus according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. In addition, the following embodiment is an example which actualized this invention, Comprising: The thing of the character which limits the technical scope of this invention is not.

[Reservation support system 1]
As shown in FIG. 1, a reservation support system 1 according to an embodiment of the present invention includes a reservation support device 2, one or a plurality of user terminals 3, and a plurality of facility terminals 4. The reservation support apparatus 2, the user terminal 3, and the facility terminal 4 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line.

  In the reservation support system 1, the reservation support device 2 relays between each of the user terminals 3 and each of the facility terminals 4 to support the user's various work reservation operations. The facilities according to the present embodiment include, for example, restaurants, event venues, hotels, golf courses, etc. used in various events such as New Year's party, year-end party, barbecue, banquet, social gathering, alumni, employee trips, golf competition, etc. It is a facility.

[Reservation support device 2]
As shown in FIG. 1, the reservation support apparatus 2 is a server that includes a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The reservation support apparatus 2 is not limited to a single computer, and may be a computer system in which a plurality of computers operate in cooperation. Various processes executed by the reservation support apparatus 2 may be executed in a distributed manner by one or a plurality of processors.

  The communication I / F 24 connects the reservation support apparatus 2 to the communication network N1 in a wired or wireless manner, and follows a predetermined communication protocol with an external device such as the user terminal 3 and the facility terminal 4 via the communication network N1. It is a communication interface for executing data communication.

  The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 stores data such as user information D1, facility information D2, and area information D3. FIG. 2A shows an example of user information D1, FIG. 2B shows an example of facility information D2, and FIG. 2C shows an example of area information D3.

  As shown in FIG. 2A, the user information D1 includes a user ID, a user name, a password, a user ID corresponding to each user who accesses the reservation support apparatus 2 and reserves a facility (hereinafter referred to as “reservation user”). And information such as contact information. The user ID is identification information for identifying the reserved user, and the user ID and password are used in the login process of the reserved user. The user name is the name of the reservation user. The contact information is information serving as a destination when notifying information to the reservation user, and is, for example, an e-mail address or an SNS (Social Networking Service) ID. Hereinafter, for convenience of explanation, notification of information to a contact corresponding to a reservation user may be referred to as notification to the reservation user or notification to the user terminal 3.

  In addition, the notification to the reservation user includes not only active notification processing to the contact address but also processing to make the reservation user who is the notification destination referable. For example, a reservation user may be notified as a message that can be referred to when logging in to a specific site provided by the reservation support apparatus 2, or may be displayed in a pop-up when logging in to the specific site. It is done.

  As shown in FIG. 2B, the facility information D2 includes information such as a facility ID corresponding to each facility, a facility name, a password, contact information, an area, a cooking genre, business days, business hours, and presence / absence of a private room. . In addition, the facility information D2 may include information such as an average budget, a purpose of use, an allowable number of people, coupon availability, all-you-can-drink, all-you-can-eat. In addition, in the facility information D2, for a facility that can be reserved immediately without requiring confirmation to the facility, a reservation available status indicating information for immediately determining whether the reservation is possible is also stored in association with each other. The reservation possible situation is updated by the control unit 21 when the reservation is established, or arbitrarily updated by the facility terminal 4. Note that the control unit 21 can also execute processing related to reservation reception of facilities that can be reserved immediately, but since this point may be the same as the conventional one, description thereof is omitted in the present embodiment.

  The facility ID is identification information for identifying the facility, and the facility ID and the password are used in a login process of a user who manages the reservation of each facility (hereinafter referred to as “facility side user”). The facility name is the name of the facility. The contact information is information serving as a destination when notifying the facility user of the information, and is, for example, an e-mail address or an SNS (Social Networking Service) ID. Hereinafter, for convenience of explanation, notification of information to the contact information of the facility-side user may be referred to as notification to the facility-side user or notification to the facility terminal 4. The area is information indicating the location of the facility, and is selected and registered from the individual areas (FIG. 2C) registered in the small classification of the area information D3. The cooking genre, business days, business hours, and presence / absence of private rooms are examples of conditions that the facility can handle.

  As shown in FIG. 2C, in the area information D3, an area used as information indicating the location of a facility is classified and registered into a large classification, a medium classification, and a small classification. The small classification is information indicating an individual area such as a station name or a town name, and the middle classification is a group area including one or a plurality of adjacent individual areas. The major classification is a prefecture name including one or more adjacent group areas. In the area information D3, an area ID corresponding to each small classification is stored, and in the facility information D2, the area ID is stored as area information.

  In the area information D3, group adjacent information indicating one or a plurality of other group areas adjacent to the group area is stored for each group area of middle classification. In the group adjacency information, when there are a plurality of group areas adjacent to the group area, an order close to the group area is set in advance. Further, area adjacent information indicating one or a plurality of other areas adjacent to the area is stored in the area information D3 for each small classification area. In the area adjacency information, when there are a plurality of areas adjacent to the area, an order close to the area is set in advance. The data structure of the group adjacency information and the area adjacency information is not particularly limited as long as the control unit 21 can determine an adjacent area or group area for each area or each group area.

  As another embodiment, part or all of the user information D1, facility information D2, and area information D3 is stored in another server accessible from the reservation support apparatus 2 via the communication network N1. Is also possible. And the control part 21 of the reservation assistance apparatus 2 may acquire various information from the said server, and may perform each process, such as the below-mentioned proposal reservation assistance process (refer FIG. 3).

  The storage unit 22 also stores information for causing the user terminal 3 or the facility terminal 4 to display various Web (World Wide Web) pages having a display layout set in advance. Specifically, the Web page displayed on the user terminal 3 includes a desired condition setting page P21 and a reservation candidate proposal page P22 which will be described later.

  Further, the storage unit 22 stores a control program such as a reservation support program for causing the control unit 21 to execute a proposed reservation support process (see FIG. 3) described later. For example, the reservation support program is recorded non-temporarily on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive provided in the reservation support device 2. And stored in the storage unit 22.

  The control unit 21 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various types of processing executed by the CPU. Then, the control unit 21 controls the reservation support apparatus 2 by executing various control programs stored in advance in the ROM or the storage unit 22 by the CPU.

  Specifically, as shown in FIG. 1, the control unit 21 includes a reception processing unit 211, a first extraction processing unit 212, a first notification processing unit 213, a second notification processing unit 214, a condition change processing unit 215, a first Various processing units such as a two extraction processing unit 216 and a third notification processing unit 217 are included. The control unit 21 functions as the various processing units by executing various processes according to the reservation support program by the CPU. Moreover, one part or all part processing part contained in the control part 21 may be comprised with the electronic circuit. The reservation support program may be a program for causing a plurality of processors to function as the various processing units.

  The reception processing unit 211 receives an input of initial desired conditions including one or more desired contents from the user terminal 3. Then, the first extraction processing unit 212 extracts one or a plurality of first facilities from the facilities registered in the facility information D2 based on the initial desired conditions.

  The first notification processing unit 213 sets the initial desired condition to the facility terminal 4 (hereinafter referred to as the first facility terminal 4A) corresponding to the one or more first facilities extracted by the first extraction processing unit 212. Notify part or all. In addition, the second notification processing unit 214 notifies the user terminal 3 of the reply content from the first facility terminal 4A within a preset waiting period after the initial desired condition is notified to the first facility terminal 4A. Notify

  The condition change processing unit 215 finishes accepting a reply from the first facility terminal 4A when the waiting period has elapsed, and relaxes the desired content of the initial desired condition according to a preset relaxation rule Set conditions. The relaxed desired condition is a condition for extracting facilities in a search range wider than the search range corresponding to the initial desired condition, and at least more facilities are extracted than when extracted in the initial desired condition. It is a condition.

  The second extraction processing unit 216 extracts one or a plurality of second facilities excluding the first facility from the facilities registered in the facility information D2 based on the desired relaxation conditions. Thereafter, the third notification processing unit 217 sends the initial request to the second facility terminal (hereinafter referred to as the second facility terminal 4B) corresponding to the one or more second facilities extracted by the second extraction processing unit 216. Notify the conditions and some or all of the desired relaxation conditions. In addition, the arbitrary facility terminals 4 including the first facility terminal 4A and the second facility terminal 4B are simply referred to as the facility terminal 4.

  Then, the second notification processing unit 214 does not notify the user terminal 3 of the reply content from the first facility terminal 4A after the standby period has elapsed, and sends the reply content from the second facility terminal to the user terminal 3. Notify

[User terminal 3]
As illustrated in FIG. 1, the user terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, and the like. The user terminal 3 is an information processing apparatus such as a mobile phone, a smart phone, a tablet terminal, or a personal computer, and is used by a reservation user who accesses the reservation support apparatus 2 and reserves a facility.

  Specifically, the reservation user logs in to the reservation support apparatus 2 by inputting a user ID and password to the user terminal 3 on a predetermined login page. Thereby, the control unit 21 of the reservation support apparatus 2 can identify the reserved user currently logged in to the user terminal 3.

  The communication I / F 34 connects the user terminal 3 to the communication network N1 in a wired or wireless manner, and executes data communication according to a predetermined communication protocol with an external device such as the reservation support apparatus 2 via the communication network N1. This is a communication interface.

  The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 32 is a non-volatile storage unit such as a flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external apparatus such as the reservation support apparatus 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

  The control unit 31 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various types of processing executed by the CPU. The control unit 31 controls the user terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 with the CPU.

  Specifically, the control unit 31 functions as the browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 displays a web page provided from the reservation support apparatus 2 via the communication network N1 on the operation display unit 33, and executes browser processing for inputting an operation on the operation display unit 33 to the reservation support apparatus 2. It is possible. Note that some or all of the processing units included in the control unit 31 may be configured by an electronic circuit.

[Facility terminal 4]
The facility terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The facility terminal 4 is an information processing apparatus such as a mobile phone, a smartphone, a tablet terminal, or a personal computer, and is used by a facility-side user who manages reservations for each facility.

  Specifically, the facility-side user logs in to the reservation support apparatus 2 by inputting a user ID and password to the facility terminal 4 on a predetermined login page. Thereby, the control unit 21 of the reservation support apparatus 2 can identify the reserved user who is currently logged in to the facility terminal 4.

  The communication I / F 44 connects the facility terminal 4 to the communication network N1 in a wired or wireless manner, and executes data communication according to a predetermined communication protocol with an external device such as the reservation support apparatus 2 via the communication network N1. This is a communication interface.

  The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 42 is a non-volatile storage unit such as a flash memory that stores various types of information. For example, in the storage unit 42, as with the user terminal 3, a control program such as a browser program for causing the control unit 21 to execute communication processing with an external device such as the reservation support device 2 according to a communication protocol such as HTTP. Is memorized.

  The control unit 41 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various types of processing executed by the CPU. Then, the control unit 41 controls the facility terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 with the CPU.

  Specifically, the control unit 41 functions as the browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42. The browser processing unit 411 displays a Web page provided from the reservation support apparatus 2 via the communication network N1 on the operation display unit 43, and executes browser processing for inputting an operation on the operation display unit 43 to the reservation support apparatus 2. It is possible. Further, some or all of the processing units included in the control unit 41 may be configured by an electronic circuit.

  Then, the reservation support device 2 sets the reservation contents of the reply contents from one or a plurality of facilities that match the desired contents when the desired contents of the reservation are set without specifying a specific facility by the reservation user. Proposed reservation support function to notify the user. Specifically, the proposed reservation support function is realized by the controller 21 of the reservation support apparatus 2 executing a proposed reservation support process (see FIG. 3) described later.

  By the way, in the reservation support system 1 of this type, when the proposed reservation support function is used, the reservation user sets a desired reservation content and then waits for a reply from the facility that matches the desired content. . Therefore, when the proposed reservation support function is used, if the reply from the facility side is late, the waiting time of the user becomes long. In the following, a configuration capable of prompting a facility user to promptly respond to a request from a reservation user in the proposed reservation support function will be described.

[Proposed reservation support function]
Hereinafter, the proposal reservation support process executed by the control unit 21 in the reservation support apparatus 2 will be described with reference to FIG. In addition, when the control part 21 receives the display start request | requirement of the facility search page for performing facility reservation from the user terminal 3, it performs the said proposal reservation assistance process corresponding to every user terminal 3 separately. That is, the control unit 21 may execute the proposed reservation support process corresponding to a plurality of user terminals 3 substantially in parallel by time division. In addition, the proposed reservation support process may be terminated halfway by a predetermined operation of the user terminal 3.

  Further, the present invention can be regarded as an invention of a reservation support method in which one or a plurality of steps included in the proposed reservation support process is executed by a processor such as the control unit 21, but the proposed reservation support described here. One or a plurality of steps included in the process may be omitted as appropriate. Note that the execution order of the steps in the proposed reservation support process may be different as long as similar effects are obtained. Furthermore, here, a case where each step in the proposed reservation support process is executed by the control unit 21 will be described as an example. However, a reservation in which each step in the proposed reservation support process is executed in a distributed manner by a plurality of processors. A support method is also conceivable as another embodiment.

<Step S21>
In step S <b> 21, the control unit 21 executes processing for receiving an input of initial desired conditions including one or more desired contents. Note that step S21 is executed by the reception processing unit 211 of the control unit 21. Specifically, a desired condition setting page P21 for setting initial desired conditions is displayed on the user terminal 3, and input of initial desired conditions by the user terminal 3 is accepted. FIG. 4 is a diagram showing an example of the desired condition setting page P21.

  As shown in FIG. 4, on the desired condition setting page P21, it is possible to input initial desired conditions for narrowing down the first facilities to be reserved among the facilities registered in the facility information D2. Specifically, the initial desired conditions include items such as a reservation date and time, the number of people, a budget, a purpose of use, an area, and a cooking genre. The initial desired condition may include a store name, presence / absence of a private room, presence / absence of all-you-can-drink, presence / absence of all-you-can-eat.

  Then, after the contents of one or a plurality of items are input as initial desired conditions on the desired condition setting page P21 by the user terminal 3, the control unit 21 includes the contents of the respective items when the setting key K21 is operated. A reservation request ID is assigned to the initial desired condition and stored in the storage unit 22 as an initial desired condition corresponding to the reservation user, and the process proceeds to step S22.

  As another embodiment, in the desired condition setting page P21, it is possible to input the desired number of receiving facilities indicating the upper limit for receiving a reply among the facilities, and in steps S24 to S25 described later, the control unit 21 performs the receiving operation. It is also conceivable to notify the user terminal 3 of the reply content from the facility until the desired number of facilities is reached. In the desired condition setting page P21, priority can be set for items of desired contents that are relaxed when the initial desired condition is relaxed and the relaxed desired condition is set. It may be possible to gradually relax according to the ranking.

<Step S22>
In step S22, the control unit 21 extracts one or a plurality of first facilities from the facilities registered in the facility information D2 based on the initial desired conditions. Specifically, the control unit 21 extracts, as the first facility, a facility that matches one or more of the desired contents input as the initial desired condition. In addition, the facility extracted as the first facility may include a facility with similar desired content in addition to a facility with the desired content included in the initial desired condition. Step S22 is executed by the first extraction processing unit 212 of the control unit 21.

  Specifically, the control unit 21 extracts, as the first facility, a facility that belongs to the area that is input as the initial desired condition and that can accept an immediate reservation under the initial desired condition. As another embodiment, the first facility extracted in step S22 may include a facility that cannot be immediately reserved.

  Here, an example of the first facility extraction method will be described. For example, when the area in the initial desired condition is “Ginza”, the control unit 21 among the facilities registered in the facility information D2, the area is “Ginza” and the reservation date and time included in the desired content and A first facility that can be reserved under the condition of the number of people is extracted based on the reservation possible situation. Note that, when the service type (course) is selected as the initial desired condition, the control unit 21 may consider extracting the first facility whose average budget is within the amount corresponding to the service type. It is done.

  The first extraction processing unit 212 of the control unit 21 sets initial relaxation conditions that relax the initial desired conditions when extracting the first facility in step S22, and sets the initial desired conditions and the initial relaxation conditions. It is also conceivable to extract the first facility based on the conditions. For example, when the number of the first facilities extracted in step S22 is less than a preset threshold, the control unit 21 is the same as step S42 described later until the number of the first facilities becomes equal to or greater than the threshold. Alternatively, the extraction process may be executed again after gradually relaxing the initial desired condition. The threshold may be settable on the desired condition setting page P21.

<Step S23>
In step S23, the control unit 21 notifies the initial desired condition to the first facility terminal 4A corresponding to each of the first facilities extracted in step S22. Here, the notification process is executed by the first notification processing unit 213 of the control unit 21. Note that the information notified by the first notification processing unit 213 is not limited to all the initial desired conditions, but may be a part of the initial desired conditions. For example, since the first facility is extracted based on the area or the like of the initial desired condition, information regarding the area of the initial desired condition may not be notified.

  Specifically, the control unit 21 transmits an email including the initial desired condition and a message such as link information for accessing a reply page to the contact corresponding to each of the first facilities. Specifically, the reply page is a page that can accept a message such as a proposal of a reservation condition for the initial desired condition as a reply content. Thereby, the facility-side user of the first facility can refer to the initial desired condition using the first facility terminal 4A, and can input the reply content on the reply page.

  Further, it is conceivable that the control unit 21 notifies the first facility terminal 4A of the number of the first facilities extracted in the step S22 in the step S23. As a result, it is expected that the facility-side user will be more conscious of replying earlier than other facilities.

<Step S24>
In step S24, the control unit 21 determines whether a reply from the facility-side user of the first facility has been received. Specifically, the control unit 21 performs an operation for inputting and replying to the reply content in a state where the facility-side user logs in to the first facility terminal 4A as the facility-side user corresponding to the first facility. If a response is received, the reply from the facility user is received. And if the control part 21 judges that the reply from 4 A of 1st facility terminals was received (S24: Yes), it will transfer a process to step S25, and if the reply from 4 A of 1st facility terminals is not received (S24: Yes) S24: No), the process proceeds to step S26.

<Step S25>
In step S25, the control unit 21 notifies the user terminal 3 of the reservation user of the reply content from the facility-side user of the first facility. More specifically, after the initial desired condition is notified to the first facility terminal 4A, the control unit 21 returns the response when there is a response from the first facility terminal 4A within a waiting period to be described later. The contents are notified to the user terminal 3. The notification process in step S8 is executed by the second notification processing unit 215 of the control unit 21. FIG. 6 is a diagram showing an example of a reservation candidate proposal page P22 to which the reply content is notified.

  The reply content includes a message such as a reservation proposal content input by a facility-side user of the first facility, information such as a facility name and a representative image (product image) of the first facility, and the first facility. Link information for displaying the detailed information (individual page). Further, the reply content may include an operation key for accepting a reservation confirming operation for confirming the reservation of the first facility. Further, the reply content may include the initial desired condition input by the reservation user.

<Step S26>
In step S <b> 26, the control unit 21 performs a reservation confirming operation for confirming a reservation for a specific first facility among the first facilities corresponding to the first facility terminal 4 </ b> A that transmitted the reply content by the reservation user. Determine whether it was done. For example, the reservation confirmation operation is an operation of an operation key for accepting the reservation confirmation operation included in the reply content. If the control unit 21 determines that the reservation confirmation operation has been performed (S26: Yes), the process proceeds to step S27. If the reservation confirmation operation has not been performed (S26: No), the process is performed. The process proceeds to step S28.

<Step S27>
In step S <b> 27, the control unit 21 establishes the reservation of the first facility by the reservation user who is logged in at the user terminal 3. More specifically, the control unit 21 extracts information such as a user ID, a user name, and a contact address corresponding to the reserved user who is logged in at the user terminal 3 from the user information D1, and the first facility and the first facility Are stored in the storage unit 22 as reservation information in association with the content proposed by the user. In addition, the control unit 21 transmits the reservation information to a contact address corresponding to the reservation user and a contact address corresponding to the first facility. Thereby, the reservation user and the facility side user can grasp the reservation information.

  In the present embodiment, the case where the process for establishing a reservation is executed in step S27 will be described as an example. In step S27, the control unit 21 connects the user terminal to the first facility terminal 4A. It is also conceivable to notify a message such as a reservation desired content from 3. In this case, for example, when the reservation approval operation is received from the first facility terminal 4A that has received the reservation request content, the control unit 21 may execute a process for establishing a reservation.

<Step S28>
In step S <b> 28, the control unit 21 determines whether or not a preset standby period has elapsed since the initial desired condition was notified to the first facility. Therefore, the control unit 21 measures the elapsed time after notifying the first desired condition to the first facility in the step S23. The waiting period is a period set in advance as a period for effectively receiving a reply from the first facility. For example, the waiting period is 3 hours, 24 hours, or 3 days. Note that the waiting period set in the reservation support apparatus 2 is information that is known to the facility-side user, for example, at a prior timing such as when facility information is registered in the reservation support apparatus 2 by the facility-side user. The facility side user of the first facility is also notified. Further, the control unit 21 may arbitrarily set the waiting period according to a user operation when the reservation user sets the initial desired condition. When the control unit 21 determines that the standby period has elapsed (S28: Yes), the control unit 21 shifts the process to step S29, and until the standby period elapses (S28: No), the process proceeds to the step. The process proceeds to S24.

<Step S29>
In step S29, the control unit 21 ends the reception of replies from each of the first facilities extracted in step S22. Specifically, in the reservation support apparatus 2, it is conceivable that management information D <b> 21 for managing a target facility and a non-target facility that can receive a reply is stored in the storage unit 22. FIG. 5 is a diagram showing an example of the management information D21.

  As shown in FIG. 5, in the management information D21, the target facility, the non-target facility, the returned facility, and the like are stored in association with the user ID and the reservation request ID of the reservation user. The user ID is information for identifying the reservation user, and the reservation request ID is information for identifying the initial desired condition set by the reservation user corresponding to the user ID. The target facility is registered with the facility ID of a facility that can currently accept a reply, the non-target facility is registered with the facility ID of a facility that has already received a reply, and the reply facility has already received a reply. The facility ID of the accepted facility is registered.

  And the control part 21 updates the said management information D21 suitably in the said proposal reservation assistance process. Specifically, the control unit 21 registers the facility ID of the first facility extracted in step S22 in the management information D21 as the target facility. In step S25, the control unit 21 changes the returned facility ID of the first facility from the target facility to the returned facility. Further, in step S29, the control unit 21 changes the facility ID of the first facility for which the standby period has elapsed from the target facility to the non-target facility. Thereby, in steps S33 to S36 described later, a reply from the first facility registered in the target facility is effectively accepted, and a reply from the first facility registered outside the target facility is effectively accepted. It will not be possible. That is, the control unit 21 does not notify the user terminal 3 of the reply content from the first facility terminal 4A of the facility registered as the non-target facility after the standby period has elapsed in the steps S33 to S36. The user terminal 3 is notified of the reply content from the second facility terminal 4B of the facility registered as the target facility.

<Step S30>
In step S <b> 30, the control unit 21 sets a desired relaxation condition in which the initial desired condition is relaxed according to a preset relaxation rule. The setting process in step S30 is executed by the condition change processing unit 215 of the control unit 21. Specifically, in the relaxation rules, the relaxation content for any one or a plurality of areas, cooking genres, budgets, usage purposes, and the like in the initial desired conditions is defined.

  Here, the first to third relaxation rules will be described as examples of the relaxation rules. In the reservation support apparatus 2, any one of the first relaxation rule to the third relaxation rule may be set in advance, but any one of the first relaxation rule to the third relaxation rule can be selected for each user. There may be. The first relaxation rule to the third relaxation rule are merely examples of the relaxation rule, and the relaxation rule relaxes the initial desired condition so that a facility search range gradually widens from the initial desired condition. Anything is possible.

[First Relaxation Rule]
As the first relaxation rule, it is considered that the contents of the area are relaxed in the initial desired condition. Specifically, in the first relaxation rule, it is considered that the group area of the middle classification (see FIG. 2B) to which the small classification area set in the initial desired condition belongs is set as the area in the desired relaxation condition. It is done. That is, the relaxed desired condition covers an area wider than the area included in the initial desired condition.

  The area mitigation method is not limited to the case where the area is expanded to a group area, but one or a plurality of other small classification areas (for example, “Yurakucho” adjacent to the small classification area (for example, “Ginza”). “Hibiya, Tsukiji, Tsukishima”, etc.) may be set as the area in the desired relaxation conditions. The control unit 21 can determine the adjacent area based on the area adjacent information stored in the area information D3. Furthermore, when there are a plurality of adjacent areas, the control unit 21 may select an area closest to the area of the first facility among the plurality of areas.

[Second Relaxation Rule]
As the second relaxation rule, it is considered that the content of the budget is relaxed among the initial desired conditions. Specifically, in the second relaxation rule, a preset amount (for example, 500 yen or 1000 yen) is added to a budget (or an amount corresponding to a service type (course)) set as the initial desired condition. ) Is set as the budget in the desired relaxation condition. Note that the budget mitigation method is not limited to the case where the additional amount is added to the budget, and it is also conceivable that the budget is set to have no upper limit in the mitigation desired conditions.

[Third Relaxation Rule]
As the third relaxation rule, it is considered that the contents of the area and budget among the initial desired conditions are relaxed. Specifically, in the third relaxation rule, it is conceivable that the area setting is relaxed as in the first relaxation rule, and the budget amount is relaxed as in the second relaxation rule. That is, it is conceivable that the contents of a plurality of items included in the initial desired condition are alleviated simultaneously.

  In addition, in the relaxation desired condition, for example, it is conceivable that the range of the reserved date and time in the initial desired condition is expanded. For example, the initial desired condition may be relaxed so as to allow 30 minutes before and after the time set as the reservation date and time or 1 hour before and after. Further, the relaxed desired condition is preset when the presence of a private room is set as the initial desired condition, and the restriction on the presence of a private room is released, and when the cooking genre is set as the initial desired condition It is conceivable that a similar genre of food is targeted, and a similar usage purpose set in advance when the purpose of use is set as the initial desired condition. Thereby, after step S31 described later, the second facility is extracted in a wider range than the first facility in accordance with the updated desired relaxation condition.

<Step S31>
In step S31, the control unit 21 extracts the second facility excluding the first facility from the facility information D2 based on the relaxation desired condition set in the step S30. The extraction process is executed by the second extraction processing unit 216 of the control unit 21. Here, the control unit 21 registers the facility ID of the second facility in the management information D21 as the target facility. Thereby, in the management information D21, the second facility extracted based on the latest relaxation desired condition is registered as a target facility, and the previous extracted desired relaxation condition is extracted based on each of the previous initial desired condition and the relaxation desired condition. The first facility and the second facility are registered as non-target facilities. In another embodiment, the second facility may be included in the second facility.

<Step S32>
In step S32, the control unit 21 notifies the relaxation facility condition to the second facility terminal 4B corresponding to each of the second facilities extracted in step S31. Note that the notification method may be the same as that in step S23, and a description thereof will be omitted. This notification processing unit is executed by the third notification processing unit 217 of the control unit 21. Thereby, the facility-side user of the second facility can refer to the desired relaxation condition using the second facility terminal 4B. Note that the information notified by the third notification processing unit 217 is not limited to the alleviated desired conditions, but may be a part of the desired relaxed conditions. For example, since the second facility is extracted based on the area or the like of the desired relaxation condition, the information regarding the area of the desired relaxation condition may not be notified. In addition, the third notification processing unit 217 may notify the second facility terminal 4B of part or all of the initial desired conditions in the step S32. That is, the third notification processing unit 217 may notify the second facility terminal 4B of some or all of the initial desired condition and the desired relaxation condition.

<Step S33>
In step S33, the control unit 21 determines whether a reply from the non-target facility managed by the management information D21 has been received. Specifically, it is determined whether or not a reply from the facility corresponding to the non-target facility has been received for the reservation user and reservation request ID in which the non-target facility is registered in the management information D21. And if the control part 21 judges that the reply from the said non-target facility was received (S33: Yes), it will transfer a process to step S34, and if the reply from the said non-target facility is not received (S33: No), the process proceeds to step S35.

<Step S34>
In step S34, the control unit 21 notifies the first facility terminal 4A corresponding to the non-target facility that made the reply that the reply has been accepted because the waiting period has passed. To be notified. Thereby, the facility-side user of the first facility will know that a reply will not be accepted due to the elapse of the waiting period, and the facility-side user will receive the initial desired condition at the next opportunity Can give the consciousness to reply early. Further, since the reception of the reply ends for the non-target facilities in this way, the conditions for extracting the search target facilities are expanded from the initial desired conditions to the relaxed desired conditions, so that many facilities The situation where a reply is possible from is prevented.

<Step S35>
In step S35, the control unit 21 determines whether or not a reply from the target facility managed by the management information D21 has been received. Specifically, it is determined whether or not a reply from the target facility has been received for a reservation user whose target facility is registered in the management information D21. And if the control part 21 judges that the reply from the said target facility was received (S35: Yes), it will transfer a process to step S36, and if the reply from the said target facility is not received (S35: No) Then, the process proceeds to step S37.

<Step S36>
In step S36, the control unit 21 notifies the reservation user of the reply content from the facility-side user of the target facility. The notification method may be the same as that in step S25, and thus description thereof is omitted. FIG. 7 is a diagram illustrating an example of a reservation candidate proposal page P23 in which the reply content is notified. As shown in FIG. 7, on the reservation candidate proposal page P23, a message indicating that the search is made under the desired relaxation conditions, a message from the second facility, and the like are displayed. In addition, on the reservation candidate proposal page P23, it is conceivable that an item (background color or character color) that is different from the initial desired condition in the relaxed desired condition is displayed.

<Step S37>
In step S <b> 37, the control unit 21 determines whether or not a reservation confirmation operation for confirming the reservation of the target facility has been performed by the reservation user. If the controller 21 determines that the reservation confirmation operation has been performed (S37: Yes), the process proceeds to step S38. If the reservation confirmation operation has not been performed (S37: No), the process is performed. The process proceeds to step S39.

<Step S38>
In step S <b> 38, the control unit 21 establishes the reservation of the target facility by the reservation user corresponding to the user terminal 3. Note that the method for establishing the reservation may be the same as that in step S27, and a description thereof will be omitted.

<Step S39>
In step S39, the control unit 21 determines whether or not a preset update period has elapsed since the relaxation facility condition was notified to the second facility terminal 4B corresponding to the second facility. Therefore, in step S32, the control unit 21 measures the elapsed time since the initial desired condition was notified to the second facility. The update period is a period set in advance as an interval for updating the desired relaxation condition. For example, the update period is 3 hours, 24 hours, 3 days, or the like. When the control unit 21 determines that the update period has elapsed (S39: Yes), the process proceeds to step S40, and until the update period has elapsed (S39: No), the process proceeds to the step. Return to S33. Note that the proposed reservation support process may be terminated when it is determined that the update period has elapsed.

<Step S40>
In step S40, the control unit 21 determines whether or not the number of updates of the desired relaxation condition has reached a preset upper limit number. The upper limit number is a value set as an upper limit of the number of times the desired relaxation condition is updated, and may be settable on the desired condition setting page P21. Here, when it is determined that the number of updates has reached the upper limit number (S40: Yes), the proposed reservation support process is terminated, and when it is determined that the number of updates has not reached the upper limit number. (S40: No), the process proceeds to step S41. Thereby, it is suppressed that the reply content from the second facility is notified to the reservation user in vain.

<Step S41>
In step S41, the control unit 21 ends the reception of replies from each of the second facilities extracted in step S31. Specifically, the target facility registered corresponding to the reservation user and the reservation request ID in the management information D21 is changed to a non-target facility. Thereby, when a reply is performed from the non-target facility in the future (S33: Yes), the control unit 21 indicates that the standby period has elapsed in the second facility terminal 4B corresponding to the non-target facility. An error including a message is notified (S34). Therefore, even when a reply is made from the non-target facility (S33: Yes), the control unit 21 does not notify the user terminal 3 of information such as the reply content. That is, the control unit 21 does not notify the user terminal 3 of the reply content from the second facility terminal 4B of the facility registered as the non-target facility after the update period has elapsed in the steps S33 to S36. The user terminal 3 is notified of the reply content from the second facility terminal 4B of the facility registered as the target facility.

  By the way, in this embodiment, the control part 21 does not notify the reply to the user terminal 3 when the reply from the 1st facility terminal 4A or the 2nd facility terminal 4B registered as said non-target facility is performed. Will be described as an example of the end of the reply acceptance. On the other hand, the mode of termination of the reply acceptance is not limited to this. Specifically, the control unit 21 restricts browsing of the initial desired condition from the first facility terminal 4A or the second facility terminal 4B registered as the non-target facility after the standby period has elapsed, or the target It is conceivable to limit the reply from the first facility terminal 4A or the second facility terminal 4B registered as an outside facility.

  For example, a configuration in which the control unit 21 presents the initial desired condition set in the user terminal 3 in response to an access from the first facility terminal 4A registered as the non-target facility is conceivable. In this case, when there is an access from the first facility terminal 4A that has finished receiving the reply, the control unit 21 does not present the initial desired condition that the reply acceptance has ended to the first facility terminal 4A. It may be possible to limit the browsing of initial desired conditions. In addition, when there is an access from the first facility terminal 4A that has finished accepting the reply, the control unit 21 presents the initial desired condition that the reply acceptance has been finished to the first facility terminal 4A. It is conceivable that a reply to the desired condition will not be accepted.

  Similarly, when there is an access from the second facility terminal 4B that has finished receiving the reply, the control unit 21 does not present the desired relaxation condition for which the reply has been received to the second facility terminal 4B. It may be possible to restrict browsing of desired conditions. In addition, when there is an access from the second facility terminal 4B that has finished receiving the reply, the control unit 21 presents the relaxation request condition for which the reply has been received to the second facility terminal 4B. It is conceivable that a reply to the desired condition will not be accepted.

<Step S42>
In step S42, the control unit 21 updates the desired relaxation condition so as to be further relaxed according to a preset relaxation update rule, and shifts the processing to step S31. Specifically, the relaxation update rule stipulates that any one or a plurality of areas, cooking genres, budgets, usage purposes, and the like in the desired relaxation conditions are relaxed. For example, the change of the desired content may be that the area is relaxed from the medium classification to the large classification, the setting of the cooking genre is deleted, the setting of the budget is deleted, and the setting of the purpose of use is deleted. Etc. are considered. Thereby, after said step S31 performed next, a 2nd facility will be extracted according to the said relaxation desired conditions after an update, and the range of the facility extracted as a 2nd facility will spread.

  The eleventh to thirteenth relaxed update rules are shown below as examples of updating the relaxed rules. Specifically, when the first relaxation rule is adopted in step S13, the eleventh relaxation update rule, and when the second relaxation rule is adopted, the twelfth relaxation update rule and the third relaxation rule are If adopted, the thirteenth relaxed update rule is adopted. The eleventh relaxed update rule to the thirteenth relaxed update rule are merely examples of the relaxed update rule, and the desired content can be relaxed so that the search range gradually widens from the relaxed desired condition. I just need it.

[Eleventh Relaxation Update Rule]
As the eleventh relaxed update rule, it is conceivable that the contents of the area among the desired relaxation conditions are further relaxed. Specifically, in the eleventh relaxed update rule, a group area adjacent to the middle-class group area (see FIG. 2B) set in the desired relaxation condition may be set as the area in the desired relaxation condition. . The control unit 21 can determine the adjacent group area based on the group area adjacent information stored in the area information D3. Furthermore, when there are a plurality of adjacent group areas, the control unit 21 may select a group area closest to the group area to which the location of the first facility belongs among the plurality of areas.

[Twelfth Relaxation Update Rule]
As the second relaxation rule, it is conceivable that the contents of the budget are further relaxed among the desired relaxation conditions. Specifically, in the twelfth relaxation update rule, an amount obtained by adding a preset additional amount (for example, 500 yen or 1000 yen) to the budget set as the relaxation desired condition is used as the budget in the relaxation desired condition. It can be set. Note that the budget relaxation update method is not limited to adding an additional amount to a budget, and it is also conceivable that the budget upper limit is set to none in the desired relaxation conditions.

[13th Relaxation Update Rule]
As the thirteenth relaxed update rule, it is also conceivable that both the area and budget contents of the relaxed desired conditions are relaxed. Specifically, in the thirteenth relaxation rule, it is considered that the area setting is relaxed as in the eleventh relaxation rule, and the budget amount is relaxed as in the twelfth relaxation rule. That is, it is conceivable that the contents of a plurality of items included in the desired relaxation condition are relaxed simultaneously.

  In addition, it is conceivable that the conditions are relaxed for the contents of items in which the relaxation rules when initially setting the desired relaxation conditions and the relaxation rules when updating the desired relaxation conditions are different. For example, when the relaxed desired condition that relaxes the initial desired condition is set, the area is relaxed according to the first relaxed rule, and when the relaxed desired condition is further relaxed, the twelfth relaxed rule The budget may be relaxed according to the plan. On the other hand, when the desired relaxation condition is relaxed from the initial desired condition, the budget is relaxed according to the second relaxation rule, and when the desired relaxation condition is further relaxed. The area may be relaxed according to the eleventh relaxation rule.

  As described above, according to the reservation support apparatus 2, only after the initial desired condition set in the user terminal 3 is notified to the first facility, until the waiting period elapses, the first facility Reply from is accepted effectively. That is, the reservation support apparatus 2 does not accept a reply from the facility terminal 4 of the specific facility after the waiting period has elapsed, and the reply content is not notified to the reservation user. As a result, the facility-side user of the first facility loses the right to accept the reservation unless it responds early, and therefore the facility-side user is prompted to make an early reply. Therefore, a reply to a request from a reserved user can be easily made early, and the waiting time of the reserved user is expected to be shortened. Therefore, the real-time property is not required as compared with the case where the information on the second facility is provided in response to the operation for requesting the information on the other facility different from the first facility performed on the user terminal 3, and the reservation support An efficient operation of the device 2 is realized. For example, the reservation support apparatus 2 can extract the second facility and notify the user terminal 3 at a timing when the processing load of the reservation support apparatus 2 is low when the waiting period has elapsed. In addition, since the process of receiving the request operation again from the user terminal 3 is omitted, the amount of communication traffic used or the number of times it is used is reduced.

  By the way, when the initial desired condition is input by the user terminal 3 in the proposed reservation support process and the first facility is extracted based on the initial desired condition (S22), the extracted first facility is extracted. It is conceivable that the number is notified to the user terminal 3. As a result, the reservation user can quickly notice when there are too few or too many candidates for the first facility that matches the initial desired conditions, and for example, the desired conditions can be set again. It is.

  It is also conceivable that the control unit 21 can accept the setting of the standby period in response to a user operation on the desired condition setting page P21. Thereby, the reservation user can arbitrarily change the waiting period, and convenience is improved. Furthermore, when the waiting period is arbitrarily set as described above, the control unit 21 may transmit the waiting period together with the initial reservation condition to the facility terminal 4 corresponding to the first facility. Thereby, the facility-side user can respond after referring to the waiting period and knowing when to reply. Note that the standby period may always be transmitted to the facility terminal 4 together with the initial reservation condition regardless of whether or not the standby period is set by the user operation. Further, it is conceivable that the control unit 21 can also set the reservation acceptance period or the update period according to a user operation. Similarly, the update period can be arbitrarily changed by the reservation user, and may be notified to the facility terminal 4 as appropriate.

  Further, when setting the relaxed reservation condition in step S30, the control unit 21 displays a condition selection page P24 for selecting a plurality of relaxed reservation conditions on the user terminal 3, and according to the selection operation by the reserved user It is conceivable to select a specific relaxation reservation condition. For example, the control unit 21 transmits the link information for displaying the condition selection page P24 for selecting the relaxed reservation condition by e-mail or the like after the waiting period or the update period has elapsed. It is possible to do.

  FIG. 8 is a diagram showing an example of the condition selection page P24. As shown in FIG. 8, the condition selection page P24 displays a plurality of relaxation reservation condition candidates obtained by relaxing the initial desired condition under different conditions. For example, with respect to the initial relaxation reservation conditions, candidates for relaxation reservation conditions in which one or both of the area and the budget are different from each other are displayed. In the condition selection page P24, the relaxed reservation conditions that are close to the initial relaxed reservation conditions are displayed with higher priority. In step S19, when the relaxation reservation condition is updated, a plurality of candidates may be displayed and selected in the same manner.

  In addition, the control unit 21 notifies the first facility terminal 4A or the second facility terminal 4B of the initial desired condition or the relaxation desired condition, and then returns a reply from the first facility terminal 4A or the second facility terminal 4B. It is conceivable that the schedule can be received and the reply schedule is notified to the user terminal 3 when the reply schedule is received. Thereby, the reservation user can grasp the reply schedule of the availability of the reservation from the first facility terminal 4A or the second facility terminal 4B, and shortens the unstable time when the reply is not known by when. Is done. In this case, after notifying the initial desired condition or the relaxed desired condition to the first facility terminal 4A or the second facility terminal 4B, a first waiting period during which a reply schedule can be accepted and a reply are accepted. It is also conceivable that possible second waiting periods are individually set. Here, the first waiting period may be shorter than the second waiting period. In this case, it is conceivable that the control unit 21 terminates the effective reception of the reply from the first facility terminal 4A or the second facility terminal 4B when the reply schedule is not received within the first standby period. .

[Additional Notes]
Hereinafter, the outline of the invention extracted from the above-described embodiment will be additionally described. Each configuration and each processing function described in the following supplementary notes can be selected and arbitrarily combined.

<Appendix 1>
Accepting input of initial desired conditions including one or more desired contents from the user terminal,
Extracting one or more first facilities based on the initial desired conditions;
Notifying part or all of the initial desired conditions to the first facility terminal corresponding to the one or more extracted first facilities,
After the initial desired condition is notified to the first facility terminal, the reply content from the first facility terminal within a preset waiting period is notified to the user terminal,
When the waiting period has elapsed, the reply acceptance from the first facility terminal is terminated, and the desired desired condition of the initial desired condition is set according to a preset relaxed rule,
Extracting one or a plurality of second facilities excluding the first facility based on the relaxation desired condition;
Notifying part or all of the initial desired condition and the relaxed desired condition to a second facility terminal corresponding to the one or more extracted second facilities;
Reservation support method.

<Appendix 2>
Notifying the user terminal of the reply content from the first facility terminal after the standby period has elapsed, notifying the user terminal of the reply content from the second facility terminal;
The reservation support method according to appendix 1.

<Appendix 3>
After the elapse of the waiting period, limit the browsing of the initial desired condition from the first facility terminal, or limit the reply from the first facility terminal,
The reservation support method according to appendix 1.

<Appendix 4>
Notifying the user terminal of the desired relaxation conditions together with the reply from the second facility terminal,
The reservation support method according to any one of appendices 1 to 3.

<Appendix 5>
The relaxation desired condition is a condition for extracting the second facility in a search range wider than a search range corresponding to the initial desired condition.
The reservation support method according to any one of appendices 1 to 4.

<Appendix 6>
It is possible to accept the setting of the waiting period from the user terminal,
If the waiting period is set by the user terminal, the waiting period is notified to the first facility terminal together with the initial desired condition or the relaxation desired condition.
The reservation support method according to any one of appendices 1 to 5.

<Appendix 7>
The initial desired condition includes at least one of a reservation date and time, an area, and a budget,
The reservation support method according to any one of appendices 1 to 6.

<Appendix 8>
The initial desired condition includes a reservation date and time,
In the relaxation request condition, the range of the reservation date and time is expanded.
The reservation support method according to appendix 7.

<Appendix 9>
The initial desired condition includes an area,
In the relaxation desired condition, a preset area adjacent to the area of the first facility is selected.
The reservation support method according to appendix 7 or 8.

<Appendix 10>
The initial desired condition includes a budget,
In the desired relaxation condition, a preset amount is added to the amount of the budget.
The reservation support method according to any one of appendices 7 to 9.

<Appendix 11>
After the desired relaxation condition is set, every time a preset update period elapses, the desired content of the desired relaxation condition is further relaxed according to the relaxation rules,
Notifying part or all of the desired relaxation conditions to each of the second facility terminals corresponding to the one or more second facilities extracted based on the updated desired relaxation conditions;
After the update period has elapsed since the relaxation facility condition was notified to the second facility terminal, information received from the second facility terminal extracted before the relaxation facility condition was updated is transmitted to the user terminal. Notifying the user terminal of information received from the second facility terminal extracted after the update of the relaxation desired condition without notifying,
The reservation support method according to any one of appendices 1-10.

<Appendix 12>
One or more processors,
Accepting input of initial desired conditions including one or more desired contents from the user terminal,
Extracting one or more first facilities based on the initial desired conditions;
Notifying part or all of the initial desired conditions to the first facility terminal corresponding to the one or more extracted first facilities,
After the initial desired condition is notified to the first facility terminal, the reply content from the first facility terminal within a preset waiting period is notified to the user terminal,
When the waiting period has elapsed, the reply acceptance from the first facility terminal is terminated, and the desired desired condition of the initial desired condition is set according to a preset relaxed rule,
Extracting one or a plurality of second facilities excluding the first facility based on the relaxation desired condition;
Notifying part or all of the initial desired condition and the relaxed desired condition to a second facility terminal corresponding to the one or more extracted second facilities;
Reservation support program for executing each step.

<Appendix 13>
A reception processing unit that receives input of initial desired conditions including one or more desired contents from a user terminal;
A first extraction processing unit for extracting one or a plurality of first facilities based on the initial desired condition;
A first notification processing unit for notifying the initial desired condition to a first facility terminal corresponding to the one or more extracted first facilities;
A second notification processing unit for notifying the user terminal of the reply content from the first facility terminal within a preset waiting period after the initial desired condition is notified to the first facility terminal;
A condition change processing unit that, when the waiting period has elapsed, terminates reception of a reply from the first facility terminal and sets a desired relaxation condition in which the desired content of the initial desired condition is relaxed according to a preset relaxation rule. When,
A second extraction processing unit for extracting one or a plurality of second facilities excluding the first facility based on the desired relaxation conditions;
A third notification processing unit for notifying part or all of the initial desired condition and the relaxed desired condition to a second facility terminal corresponding to the one or more extracted second facilities;
A reservation support apparatus comprising:

1 Reservation Support System 2 Reservation Support Device 21 Control Unit 211 Reception Processing Unit 212 First Extraction Processing Unit 213 First Notification Processing Unit 214 Second Notification Processing Unit 215 Condition Change Processing Unit 216 Second Extraction Processing Unit 217 Third Notification Processing Unit 3 User terminal 4 Facility terminal

Claims (13)

Accepting input of initial desired conditions including one or more desired contents from the user terminal,
Extracting one or more first facilities based on the initial desired conditions;
Notifying part or all of the initial desired conditions to the first facility terminal corresponding to the one or more extracted first facilities,
After the initial desired condition is notified to the first facility terminal, the reply content from the first facility terminal within a preset waiting period is notified to the user terminal,
When the waiting period has elapsed, the reply acceptance from the first facility terminal is terminated, and the desired desired condition of the initial desired condition is set according to a preset relaxed rule,
Extracting one or a plurality of second facilities excluding the first facility based on the relaxation desired condition;
Notifying part or all of the initial desired condition and the relaxed desired condition to a second facility terminal corresponding to the one or more extracted second facilities;
Reservation support method. Notifying the user terminal of the reply content from the first facility terminal after the standby period has elapsed, notifying the user terminal of the reply content from the second facility terminal;
The reservation support method according to claim 1. After the elapse of the waiting period, limit the browsing of the initial desired condition from the first facility terminal, or limit the reply from the first facility terminal,
The reservation support method according to claim 1. Notifying the user terminal of the desired relaxation conditions together with the reply from the second facility terminal,
The reservation support method according to claim 1. The relaxation desired condition is a condition for extracting the second facility in a search range wider than a search range corresponding to the initial desired condition.
The reservation support method according to claim 1. It is possible to accept the setting of the waiting period from the user terminal,
If the waiting period is set by the user terminal, the waiting period is notified to the first facility terminal together with the initial desired condition or the relaxation desired condition.
The reservation support method according to claim 1. The initial desired condition includes at least one of a reservation date and time, an area, and a budget,
The reservation support method according to claim 1. The initial desired condition includes a reservation date and time,
In the relaxation request condition, the range of the reservation date and time is expanded.
The reservation support method according to claim 7. The initial desired condition includes an area,
In the relaxation desired condition, a preset area adjacent to the area of the first facility is selected.
The reservation support method according to claim 7 or 8. The initial desired condition includes a budget,
In the desired relaxation condition, a preset amount is added to the amount of the budget.
The reservation support method according to claim 7. After the desired relaxation condition is set, every time a preset update period elapses, the desired content of the desired relaxation condition is further relaxed according to the relaxation rules,
Notifying part or all of the desired relaxation conditions to each of the second facility terminals corresponding to the one or more second facilities extracted based on the updated desired relaxation conditions;
After the update period has elapsed since the relaxation facility condition was notified to the second facility terminal, information received from the second facility terminal extracted before the relaxation facility condition was updated is transmitted to the user terminal. Notifying the user terminal of information received from the second facility terminal extracted after the update of the relaxation desired condition without notifying,
The reservation support method according to claim 1. One or more processors,
Accepting input of initial desired conditions including one or more desired contents from the user terminal,
Extracting one or more first facilities based on the initial desired conditions;
Notifying part or all of the initial desired conditions to the first facility terminal corresponding to the one or more extracted first facilities,
After the initial desired condition is notified to the first facility terminal, the reply content from the first facility terminal within a preset waiting period is notified to the user terminal,
When the waiting period has elapsed, the reply acceptance from the first facility terminal is terminated, and the desired desired condition of the initial desired condition is set according to a preset relaxed rule,
Extracting one or a plurality of second facilities excluding the first facility based on the relaxation desired condition;
Notifying part or all of the initial desired condition and the relaxed desired condition to a second facility terminal corresponding to the one or more extracted second facilities;
Reservation support program for executing each step. A reception processing unit that receives input of initial desired conditions including one or more desired contents from a user terminal;
A first extraction processing unit for extracting one or a plurality of first facilities based on the initial desired condition;
A first notification processing unit for notifying the initial desired condition to a first facility terminal corresponding to the one or more extracted first facilities;
A second notification processing unit for notifying the user terminal of the reply content from the first facility terminal within a preset waiting period after the initial desired condition is notified to the first facility terminal;
A condition change processing unit that, when the waiting period has elapsed, terminates reception of a reply from the first facility terminal and sets a desired relaxation condition in which the desired content of the initial desired condition is relaxed according to a preset relaxation rule. When,
A second extraction processing unit for extracting one or a plurality of second facilities excluding the first facility based on the desired relaxation conditions;
A third notification processing unit for notifying part or all of the initial desired condition and the relaxed desired condition to a second facility terminal corresponding to the one or more extracted second facilities;
A reservation support apparatus comprising:

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