JP2011253262A - Reservation processing device, reservation processing program, computer-readable recording medium and reservation processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation processing device, etc. that can promptly complete a reservation of facilities such as a store without the necessity of using a system for controlling availability information on the facilities.SOLUTION: A reservation processing device transmits a person's reservation condition request for facilities to respective facility terminals corresponding to a plurality of candidate reservation facilities and presents the user with a list of the candidate reservation facilities whose facility terminals have transmitted acceptance availability information indicating that they can accept the person according to the reservation condition requests within a predetermined time, and determines the candidate reservation facility selected from the list by the user as a reservation facility to complete a reservation.

Description

  The present invention relates to a technical field of a reservation processing apparatus or the like that can quickly establish a reservation for a facility that matches a condition specified by a user.

  2. Description of the Related Art Conventionally, a reservation system that receives a condition specified by a user on a user terminal via a communication line and reserves a facility such as a store that matches the condition is known. In Patent Document 1, the store information management system acquires a store list that satisfies the reservation condition received from the mobile terminal, and then whether there is a store that can be reserved in the store list or vacant seat information of each store Has been disclosed that sends a reservation list to a mobile terminal.

JP 2009-116424 A

  However, in the technique described in Patent Document 1, it is necessary to grasp the vacant seat information of each store in the reservation confirmation system. For that purpose, when a vacant seat management system is constructed by installing a terminal in each store, Cost burden may occur. In addition, when a person (for example, a store staff) confirms vacant seat information at each store included in the store list at the time when the store list described above is acquired, human judgment or operation intervenes. As a result, it may take a long time to make a reservation.

  The present invention has been made in view of the above points, and does not require a system for managing vacancy information of a facility such as a store, and can make a reservation quickly, a reservation processing apparatus, a reservation processing program, and a computer reading An object is to provide a possible recording medium and a reservation processing method.

  In order to solve the above-described problem, the invention according to claim 1 is characterized in that reservation condition information receiving means for receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal, and a plurality of reservation candidate facilities respectively. Reservation condition information transmitting means for simultaneously transmitting the received reservation condition information to each corresponding facility terminal, and accepting from the facility terminal according to the reservation condition indicated by the transmitted reservation condition information An acceptable information receiving means for receiving the acceptable information shown, and a facility of a transmission source of the acceptable information received by the acceptable information receiving means within a predetermined time after the reservation condition information transmitting means transmits the reservation condition information From the reservation candidate facility list transmitting means for transmitting list information indicating a list of reservation candidate facilities corresponding to the terminal to the reservation terminal, and the reservation terminal, the reservation information Selected reservation candidate facility information receiving means for receiving selected reservation candidate facility information indicating a reservation candidate facility selected by the reservation person from the list of candidate facilities, and the selected reservation candidate facility received by the selected reservation candidate facility information receiving means Reservation facility determining means for determining the reservation candidate facility selected by the reservation person indicated by the information as a reservation facility, and reservation establishment means for establishing a reservation of the reservation facility by the reservation person It is a processing device.

  According to this invention, the reservation candidate facility selected by the reservation person among the reservation candidate facilities that have transmitted the acceptable information within the predetermined time is determined as the reservation facility. Therefore, since the reservation candidate facilities that can accept the reservation of the reservation person are narrowed down by the predetermined time, it is possible to shorten the time until the reservation is established by appropriately setting the predetermined time, and as a result, the reservation is quickly completed. be able to.

  According to a second aspect of the present invention, in the reservation processing apparatus according to the first aspect, the reservation establishment means is performed based on reservation person information regarding the reservation person as to whether or not a predetermined amount can be collected from the reservation person. If the result of the determination is that the predetermined amount can be collected, a reservation is established.

  According to this invention, even when the reservation person does not use the reservation facility (for example, when the reservation is canceled), a predetermined amount (for example, money corresponding to the cancellation fee, points, etc.) is collected from the reservation person. The facility can accept reservations with peace of mind.

  According to a third aspect of the present invention, in the reservation processing apparatus according to the first or second aspect, the reservation condition information receiving means further receives predetermined time information indicating the predetermined time designated by the reservation person. It is characterized by.

  According to the present invention, since the reservation person himself / herself can designate the predetermined time corresponding to the time for narrowing down reservation candidate facilities that can accept the reservation of the reservation person, the convenience of the reservation person can be improved.

  According to a fourth aspect of the present invention, in the reservation processing apparatus according to any one of the first to third aspects, the acceptance is possible within a predetermined time after the reservation condition information transmitting means transmits the reservation condition information. When there is only one reservation candidate facility corresponding to the facility terminal that is the transmission source of the acceptable information received by the information reception means, the reservation establishment means determines the reservation candidate facility as the reservation facility, and the reservation facility The candidate facility list transmission means does not transmit list information indicating a list of reservation candidate facilities.

  According to this invention, when there is only one reservation candidate facility that has transmitted acceptable information within a predetermined time, the reservation candidate facility is determined as a reservation facility without inquiring the reservation person. A reservation can be made quickly.

  According to a fifth aspect of the present invention, in the reservation processing apparatus according to any one of the first to fourth aspects, the reservation condition information receiving means is a designation indicating the plurality of reservation candidate facilities designated by the reservation person. The facility information is further received from the reservation terminal, and the reservation condition information transmitting means receives the received reservation condition for the facility terminals respectively corresponding to the plurality of reservation candidate facilities indicated by the received designated facility information. It is characterized by transmitting information.

  According to this invention, the reservation candidate facilities included in the list are limited to the facilities designated in advance by the reservation person, and therefore, the facilities not intended by the reservation person are not included in the list. The facility to be reserved can be specified, and the reservation can be quickly established.

  According to a sixth aspect of the present invention, in the reservation processing apparatus according to the fifth aspect, the search condition information indicating the search condition designated by the reservation person is received from the reservation terminal, and the search condition indicated by the search condition information is received. The system further comprises a list transmission unit that generates a list of facilities to be satisfied and transmits list information indicating the list to the reservation terminal, wherein the reservation condition information reception unit includes the plurality of the designations specified from the list by a reservation person The designated facility information indicating the reservation candidate facilities is received from the reservation terminal.

  According to this invention, a list of facilities that satisfy the search condition is transmitted to the reservation terminal by having the reservation person specify the search condition. Therefore, the reservation person can easily designate a reservation candidate facility for transmitting the reservation condition information from the list of facilities narrowed down based on the search condition.

  The invention according to claim 7 is the reservation processing apparatus according to any one of claims 1 to 6, wherein information indicating that the reservation establishment means has established a reservation when the reservation establishment means establishes the reservation, It further comprises a reservation establishment notifying means for notifying to the above.

  According to this invention, the reservation person can grasp early that the reservation with the reservation facility was established.

  The invention according to claim 8 is directed to a reservation condition information receiving means for receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal, and a facility terminal corresponding to each of a plurality of reservation candidate facilities. , Reservation condition information transmitting means for transmitting the received reservation condition information, receiving receivable information for receiving acceptability information indicating that the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information A list indicating a list of reservation candidate facilities corresponding to the facility terminal that is the source of the receivable information received by the receivable information receiving unit within a predetermined time after the reservation condition information transmitting unit transmits the reservation condition information. Reservation candidate facility list transmission means for transmitting information to the reservation terminal, and from the reservation terminal, a reservation candidate facility list is transmitted from the reservation candidate facility list. Selected reservation candidate facility information receiving means for receiving selected reservation candidate facility information indicating the reservation candidate facility information selected by the person selected by the reservation person indicated by the selected reservation candidate facility information received by the selected reservation candidate facility information receiving means. A reservation processing program that functions as reservation facility determination means for determining a reservation candidate facility as a reservation facility and reservation establishment means for establishing a reservation of the reservation facility by the reservation person.

  According to the ninth aspect of the present invention, a computer is provided with a reservation condition information receiving means for receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal, and a facility terminal corresponding to each of a plurality of reservation candidate facilities. The reservation condition information transmitting means for transmitting the received reservation condition information, and the acceptability information for receiving acceptability information indicating that the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information. A list of candidate reservation facilities corresponding to a facility terminal that is a transmission source of receivable information received by the receivable information receiving unit within a predetermined time after the reservation condition information transmitting unit transmits the reservation condition information. Reservation candidate facility list transmitting means for transmitting list information to the reservation terminal, from the reservation terminal, from the list of reservation candidate facilities Selected reservation candidate facility information receiving means for receiving selected reservation candidate facility information indicating a reservation candidate facility selected by the contractor, selected by the reservation person indicated by the selected reservation candidate facility information received by the selected reservation candidate facility information receiving means It is a computer-readable recording medium that records a reservation processing program that functions as a reservation facility determination unit that determines a reserved candidate facility as a reservation facility and a reservation establishment unit that establishes a reservation of the reservation facility by the reservation person.

  The invention according to claim 10 is a reservation processing method executed by a computer, the step of receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal, and each of a plurality of reservation candidate facilities A step of transmitting the received reservation condition information to a corresponding facility terminal, and receiving acceptability information indicating that the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information. And transmitting to the reservation terminal list information indicating a list of reservation candidate facilities corresponding to the facility terminal that has transmitted the received acceptable information within a predetermined time after transmitting the reservation condition information. And a selection reservation candidate application indicating a reservation candidate facility selected by the reservation person from the list of reservation candidate facilities from the reservation terminal. Receiving information; determining a reservation candidate facility selected by the reservation person indicated by the received selection reservation candidate facility information as a reservation facility; establishing a reservation of the reservation facility by the reservation person; The reservation processing method is characterized by including:

  According to the present invention, the reservation candidate facility selected by the reservation person among the reservation candidate facilities that have transmitted the acceptable information within the predetermined time is determined as the reservation facility. Therefore, since the reservation candidate facilities that can accept the reservation of the reservation person are narrowed down by the predetermined time, it is possible to shorten the time until the reservation is established by appropriately setting the predetermined time, and as a result, the reservation is quickly completed. be able to.

It is a figure showing an example of outline composition of store reservation system S concerning this embodiment. 3 is a block diagram illustrating a schematic configuration example of a reservation management server 2. FIG. It is a figure which shows the structural example of the information registered into each database. It is a sequence diagram which shows the operation example at the time of the store reservation process of the store reservation system S. It is a sequence diagram which shows the operation example at the time of the store reservation process of the store reservation system S.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, embodiment described below is embodiment at the time of applying this invention with respect to a store reservation system.

[1. Overview of store reservation system and functions]
First, the configuration and functional overview of the store reservation system S according to the present embodiment will be described with reference to FIG.

  FIG. 1 is a diagram illustrating an example of a schematic configuration of a store reservation system S according to the present embodiment.

  As shown in FIG. 1, the store reservation system S includes a user terminal 1 (an example of a “reservation terminal” in the present invention), a reservation management server 2 (an example of a “reservation processing device” in the present invention), and a store terminal. 3 (an example of a “facility terminal” of the present invention) and a payment management server 4. The reservation management server 2 can exchange data with the user terminal 1, the store terminal 3, and the payment management server 4 via the network NW (for example, using TCP / IP as a communication protocol). . The network NW is constructed by, for example, the Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station), a gateway, and the like.

  The reservation management server 2 is a server that provides a store reservation site, and includes, for example, one or a plurality of server computers having functions such as a Web server, an application server, and a database server. A store reservation site is a site that provides a service for quickly establishing a store (especially a restaurant) under the conditions specified by the user.

  FIG. 2 is a block diagram illustrating a schematic configuration example of the reservation management server 2.

  As shown in FIG. 2, the reservation management server 2 is roughly composed of a communication unit 21, a storage unit 22, and a system control unit 23.

  The communication unit 21 is connected to the network NW and controls the communication state with the user terminal 1, the store terminal 3, the payment management server 4, and the like.

  The storage unit 22 includes, for example, a hard disk drive and stores an OS (Operating System), a server program (reservation processing program, etc.), and various data.

  The storage unit 22 includes a user database (DB) 221, a store DB 222, a reservation management DB 223, and the like.

  FIG. 3 is a diagram illustrating a configuration example of information registered in each database.

  In the user DB 221 shown in FIG. 3A, the user ID, password, name, gender, address, telephone number, mail address, and credit card information (card company, card number, User information such as card expiration date and card holder) is registered (stored) in association with each user. Member registration is performed, for example, through a member registration procedure screen provided by accessing the store reservation site from the user terminal 1, and a user ID is issued at that time.

  In the store DB 222 shown in FIG. 3B, store IDs, passwords, names, addresses, telephone numbers, e-mail addresses, genres, and business hours of stores (stores that can be reserved by the user) registered in the store reservation site. Store information such as regular holidays, the number of accommodated persons, the average usage amount, the URL of the home page, and usage is registered in association with each store. As the genre, for example, izakaya, ramen shop, Italian, French, Chinese food, Japanese food, yakiniku restaurant, soba restaurant, coffee shop, etc. are registered. As the usage, for example, “with friends”, “with lover”, “with colleagues in the company”, “entertainment”, “alone”, etc. are registered. Information registered in the store DB 222 is used when a user searches for a store to be reserved. Therefore, it is good also as registering useful information when a user searches a store besides the store information mentioned here. The store registration is performed, for example, through a store registration procedure screen provided by accessing the store reservation site from the store terminal 3, and the store ID is issued at that time.

  In the reservation management DB 223 shown in FIG. 3C, the reservation ID for identifying the established reservation, the user ID of the user who made the reservation, the store ID of the store that received the reservation, the reservation time, the number of reservations, etc. are established. Reservation information related to the reservation is registered. The reservation information is registered when a reservation is made on the store reservation site, and a reservation ID is issued at that time.

  The system control unit 23 includes a CPU (Central Processing Unit) 23a, a ROM (Read Only Memory) 23b, a RAM (Random Access Memory) 23c, and the like. Then, the system control unit 23 reads and executes the server program stored in the ROM 23b or the storage unit 22 by the CPU 23a, so that the reservation condition information receiving unit, the reservation condition information transmitting unit, the acceptable information receiving unit of the present invention, It functions as a reservation candidate facility list transmission unit, a selection reservation candidate facility information reception unit, a reservation facility determination unit, a reservation establishment unit, a list transmission unit, a reservation establishment notification unit, and the like, and performs the processing described later.

  The user terminal 1 is a terminal used when a user reserves a store through a store reservation site. Although not shown, the user terminal 1 includes, for example, a control unit having a CPU, RAM, ROM, etc., a storage unit having a flash memory, etc., a communication unit for communicating with the reservation management server 2 and the like, An operation unit operated by the user, and a display unit that displays various screens (for example, Web pages) and e-mail (hereinafter referred to as “mail”) provided from the reservation management server 2 are provided. For example, a mobile phone, a PDA (Personal Digital Assistant), a portable game machine, a PC (Personal Computer), or the like can be applied to the user terminal 1. In FIG. 1, only one user terminal 1 is shown, but a plurality of user terminals 1 can access the reservation management server 2.

  The store terminal 3 is a terminal used when the store staff performs various processes related to accepting reservations. Although not shown, the store terminal 3 includes, for example, a system control unit having a CPU, a RAM, a ROM, etc., a storage unit having a hard disk drive, etc., and a communication unit for communicating with the reservation management server 2 etc. And an operation unit operated by staff of the store, and various screens (for example, Web pages) provided from the reservation management server 2 and a display unit for displaying mail. For example, a PC, a mobile phone, a PDA, a portable game machine, or the like can be applied to the store terminal 3. In FIG. 1, only one store terminal 3 is shown, but store terminals 3 for stores registered in the store DB 222 are connected to the network NW.

  Based on the credit card information received from the reservation management server 1, the payment management server 4 performs credit approval processing for a predetermined amount of money (for example, an amount equivalent to the cancellation fee, a part of the reservation store usage fee) from the reservation person. And a function of returning the processing result to the reservation management server 1. Although not shown, the settlement management server 4 is, for example, a communication unit for performing communication between a system control unit having a CPU, RAM, ROM, etc., a storage unit having a hard disk drive, etc., and the reservation management server 2 etc. And. Various DBs used for credit approval processing and the like are constructed in the storage unit. In FIG. 1, only one payment management server 4 is shown, but a payment management server 4 is provided for each card company that can be used in the store reservation system S.

[2. Store reservation processing in store reservation system S]
Next, store reservation processing in the store reservation system S will be described with reference to FIGS. 4 and 5. 4 and 5 are sequence diagrams showing an operation example of the store reservation system S during the store reservation process. Here, in order to simplify the description, a case where only one user terminal 1 is accessing the store reservation site will be described. The process shown in FIG. 4 is started when a login process to the store reservation site is performed between the user terminal 1 and the reservation management server 2.

  When the login process is completed, as shown in FIG. 4, the system control unit 23 of the reservation management server 2 transmits store search screen display data to the user terminal 1 (step S1). On the other hand, the system control unit of the user terminal 1 displays the store search screen on its own display unit based on the received store search screen display data (step S2). On the store search screen, store search conditions for narrowing down stores to be reserved by the user of the user terminal 1 from stores registered in the store reservation system S can be input. For example, store search conditions such as an area, genre, business hours, etc. (including information registered as store information in the store DB 222 can be included in the search conditions) including the address of the store to be reserved are input. Can be done. Moreover, you may enable it to input the conditions of a store near the user's present location (for example, within 300 m) as a store search condition.

  When the input of the store search condition by the user is completed on the store search screen, the system control unit of the user terminal 1 transmits a store search request including store search condition information indicating the input store search condition to the reservation management server 2 ( Step S3). When the store search condition includes a condition of a store near the current location, current location information acquired by a GPS (Global Positioning System) receiver included in the user terminal 1 is also transmitted (user terminal) If 1 does not have a GPS receiver, ask the user to enter current location information). On the other hand, the system control unit 23 of the reservation management server 2 performs a store search process based on the store search condition indicated by the store search condition information included in the received store search request (step S4). Specifically, the system control unit 23 searches for stores that satisfy the store search condition from stores registered in the store DB 222, and creates a store list based on the search result. In addition, the system control part 23 searches the shop which exists in the predetermined range from the point which current position information shows, when the present position information mentioned above is received. At this time, store information can be arranged in the store list in the order from the current location.

  Next, the system control unit 23 of the reservation management server 2 transmits store list screen display data for displaying a store list screen corresponding to the created store list to the user terminal 1 (step S5). On the other hand, the system control unit of the user terminal 1 displays the store list screen on its own display unit based on the received store list screen display data (step S6).

  On the store list screen, a list of stores satisfying the store search condition input by the user on the store search screen is displayed together with the store information. In the store list screen, the user is allowed to select a plurality of stores to be reserved from the stores in the list (for example, “Select 5 stores from the list and select Please comment "). In the store list screen, reservation conditions (for example, the number of reservations, reservation time (for example, 7:00 pm), use time (for example, 3 hours)) for the store to be reserved can be input. .

  When the input by the user is completed on the store list screen, the system control unit of the user terminal 1 sends a reservation request including store selection information indicating a plurality of selected stores and reservation condition information indicating reservation conditions to the reservation management server 2. (Step S7). On the other hand, the system control unit 23 of the reservation management server 2 acquires the mail address of each store indicated by the store selection information included in the received reservation request from the store DB 222 and includes it in the reservation request addressed to the mail address. An acceptance confirmation e-mail describing the reservation conditions indicated by the reserved reservation condition information is transmitted (step S8). In addition, the URL indicating the location of the response screen display data is written in the acceptance confirmation mail. When the store staff can accept the URL, the response screen is displayed by accessing this URL, and is provided on the response screen. It is possible to respond that acceptance is possible by pressing the acceptance button. At this time, if the receipt confirmation e-mail indicates that a credit limit of a predetermined amount (for example, the amount equivalent to the cancellation fee) is secured before the reservation is made, the store staff will make a decision that it can be accepted with confidence. Can do. Further, it may be described in the acceptance confirmation mail that the reply cannot be made after a predetermined time has elapsed. In FIG. 4, it is shown that an acceptance confirmation mail is transmitted to one store terminal 3, but store terminals 3 corresponding to a plurality of stores selected by the user (that is, a plurality of store terminals). An acceptance confirmation email is sent to all at once.

  On the other hand, when the store staff confirms the acceptance confirmation mail at the store terminal 3, the store staff confirms whether or not the acceptance under the reservation conditions written in the mail is possible. If it can be accepted, a response screen is displayed based on the URL written in the mail, and an acceptable button on the response screen is pressed. When this input is completed, the system control unit of the shop terminal 3 transmits acceptable information to the reservation management server 2 (step S9).

  On the other hand, the system control unit 23 of the reservation management server 2 waits for reception of acceptable information after the process of step S8. Then, when receiving acceptance information is received from any store terminal 3 that is the destination of the acceptance confirmation mail, it is determined whether or not the reservation status is “undecided” (step S10). The reservation status is “undecided” when the reservation store has not been determined, and is updated to “predetermined time” when the predetermined time has elapsed, and “determined” when the reservation store is determined. It has been done. That is, the reservation status is “undecided” at the time when the acceptance confirmation mail is transmitted to each store terminal 3.

  If the system control unit 23 of the reservation management server 2 determines that the reservation status is not “undecided” (step S10: NO), the reservation is established for the store terminal 3 that has transmitted the acceptable information. Reservation failure information indicating that there has been no change (or that a predetermined time has already passed, that the reservation facility has been determined to another store) is transmitted (step S11). In addition, as a response that the acceptable button on the response screen described above has been pressed by the store staff, reservation unsuccessful screen display data that is an example of reservation unsuccessful information is transmitted, and the reservation unsuccessful screen is displayed on the display unit of the store terminal 3. It may be displayed.

  On the other hand, if the system control unit 23 determines that the reservation status is “undecided” (step S10: YES), it can accept the store ID of the store corresponding to the store terminal 3 that has transmitted the acceptable information. It registers in the store list (step S12), and waits for reception of acceptable information from other store terminals.

  Further, the system control unit 23 measures time from the time when the process of step S8 is performed, and determines whether or not a predetermined time (for example, 3 minutes) has elapsed (step S13 in FIG. 5). . The length of the predetermined time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. In addition, when having a user specify, you may have a user specify as one of user information at the time of member registration. Alternatively, each time a user applies for a reservation, a predetermined time may be designated and a reservation request (see step S7) further including predetermined time information indicating the predetermined time may be received.

  If it is determined that the predetermined time has not elapsed (step S13: NO), the system control unit 23 continues to wait for reception of acceptable information. When the system control unit 23 determines that the predetermined time has elapsed (step S13: YES), the number of registered store IDs registered in the acceptable store list (see step S12 in FIG. 4) is zero. It is determined whether or not there is (step S14). At this time, when the system control unit 23 determines that the number of registrations is 0 (step S14: YES), the system control unit 23 further extends the predetermined time (for example, 1 minute) (step S15) and continues. Wait for receipt of acceptable information. On the other hand, if the system control unit 23 determines that the number of registrations is not zero (step S14: NO), the system control unit 23 updates the reservation status to “predetermined time elapse”, and the acceptable store list (step S12 in FIG. 4). It is determined whether or not the number of registered shop IDs registered in (see) is one (step S16).

  When the system control unit 23 determines that the number of registrations is one (step S16: YES), the system control unit 23 determines the store corresponding to the registered store ID as a reserved store (step S20), and the reservation status. Is updated to “determined” (step S21). On the other hand, when the system control unit 23 determines that the number of registrations is not one (that is, a plurality of registrations) (step S16: NO), the system control unit 23 transmits the reserved store selection screen display data to the user terminal 1 ( Step S17). The reserved store selection screen display data is display data for displaying the reserved store selection screen on the display unit of the user terminal 1. On the reserved store selection screen, a list of stores corresponding to the store ID registered in the acceptable store list is displayed together with the store information. In addition, in the reserved store selection screen, elements (for example, radio buttons, links, buttons, etc.) for selecting a store are arranged so that the user can select a store to be reserved from the stores in the list. .

  On the other hand, the system control unit of the user terminal 1 displays the reserved store selection screen on its display unit based on the received reserved store selection screen display data (step S18). When the user completes selection of a store to be reserved on the reserved store selection screen, the system control unit of the user terminal 1 transmits reserved store selection information indicating the store selected as the store to be reserved by the user to the reservation management server 2. (Step S19).

  When receiving the reserved store selection information from the user terminal 1, the system control unit 23 of the reservation management server 2 determines the store indicated by the reserved store selection information as a reserved store (step S20), and sets the reservation status to “determined”. Update (step S21). In addition, when determining the reserved store, the system control unit 23 transmits the reservation failure information to the store terminal 3 that has transmitted the acceptable information and has not transmitted the reservation failure information. It is good to do.

  After the process of step S21, the system control unit 23 of the reservation management server 2 performs a credit line securing process in cooperation with the payment management server 4 (not shown in FIG. 4) (step S22). Specifically, first, the system control unit 23 of the reservation management server 2 obtains the credit card information of the user acquired from the user DB 221 and the credit request amount (for example, the cancellation fee generated when the reservation person cancels the reservation). By sending information indicating the equivalent amount) to the settlement management server 4, an inquiry is made as to whether or not credit is possible. On the other hand, the system control unit of the payment management server 4 performs a credit approval process (a process for checking the validity and available amount of the credit card with reference to the DB). At this time, the system control unit of the payment management server 4 determines that the credit card is valid and the credit request amount is equal to or less than the usable amount, and determines that the credit is possible. It is determined that credit is not possible. When the system control unit of the settlement management server 4 determines that credit is possible, it performs credit securing information indicating that credit is possible after performing a process for securing a credit request amount (DB update or the like). It transmits to the reservation management server 2. On the other hand, when it is determined that the credit is not possible, the credit failure information indicating that the credit is not possible is transmitted to the reservation management server 2.

  When the system control unit 23 of the reservation management server 2 receives the above-mentioned credit disapproval information from the settlement management server 4, the system control unit 23 performs a store reservation process on the user terminal 1 and the store terminal 3 to the effect that credit is not possible. A notification indicating the end is made, and the store reservation process is ended. On the other hand, when receiving the creditable information described above from the payment management server 4, the system control unit 23 transmits reservation confirmation screen display data to the user terminal 1 (step S23). The reservation confirmation screen display data is display data for displaying a reservation confirmation screen for confirming to the user whether or not the reservation with the reservation store determined in the process of step S20 can be established. On the reservation confirmation screen, the user may be notified that a cancellation fee will be collected when the reservation is canceled.

  On the other hand, the system control unit of the user terminal 1 displays the reservation confirmation screen on its own display unit based on the received reservation confirmation screen display data (step S24). The user can approve the establishment of the reservation with the reservation store by pressing the approval button in the reservation confirmation screen. When the approval button is pressed, the system control unit of the user terminal 1 transmits approval information indicating that the user has approved the reservation with the reservation store to the reservation management server 2 (step S25). . Since the reserved store is one of the stores designated (selected) by the user, the procedure for requesting the user to approve the reservation (step S23 to step S25) may be omitted and the reservation may be immediately established.

  When receiving the approval information, the system control unit 23 of the reservation management server 2 performs a reservation establishment process (step S26). Specifically, a new reservation ID is issued and registered in the reservation management DB 223 in association with the user ID of the user, the store ID of the reserved store, the number of reservations, and the reservation time. Next, the system control unit 23 transmits reservation establishment information (for example, information relating to the user, information relating to the reservation store, etc.) indicating that the reservation has been established to the user terminal 1 and the store terminal 3 corresponding to the reservation store. (Step S27A, Step S27B), the store reservation process is terminated.

  As described above, according to the above-described embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the user's reservation condition for the store from the user terminal 1, and stores a plurality of stores (the present invention). The received reservation condition information is transmitted to the store terminals 3 respectively corresponding to the “reservation candidate facilities”. Then, a list of stores corresponding to the store terminal 3 that has transmitted the acceptable information indicating that it can be accepted according to the reservation condition indicated by the transmitted reservation condition information within a predetermined time after transmitting the reservation condition information. The store that is presented to the user and selected from among them is determined as the reserved store, and the reservation with the user is established.

  According to the reservation management server 2, a store selected by the user is determined as a reserved store among stores that have received acceptable information within a predetermined time. Therefore, since the stores that can accept the user's reservation are narrowed down by the predetermined time, the time until the reservation is established can be shortened by appropriately setting the predetermined time, and thus the reservation can be quickly established. .

  In addition, the system control unit 23 of the reservation management server 2 determines whether or not a predetermined amount (for example, money equivalent to a cancellation fee) can be collected from the user's credit card information (“reserver information” of the present invention). In the case where the result of the credit approval process performed based on (example) is a determination result that the predetermined amount can be collected, the reservation is established. Thereby, even when the store reserved by the user is not used (for example, when the reservation is cancelled), the predetermined amount can be collected from the user, so the store can accept the reservation with peace of mind. The predetermined amount collected from the user may be, for example, the system usage fee of the store reservation system S (the amount equivalent to the usage fee collected by the store reservation system S from the store). Further, if the store usage fee is “unit price × number of people × time”, it may be a part thereof (for example, the amount equivalent to the usage fee for the first one hour), or the facility usage fee may be a fixed amount. The full amount is acceptable.

  In addition, when the user can designate the predetermined time in step S13, the user can designate the time for narrowing down the stores that can accept the user's reservation, so that the convenience of the user is improved. Can do.

  Moreover, the system control part 23 of the reservation management server 2 determines the said store as a reservation store, when there is only one store corresponding to the store terminal 3 which transmitted acceptable information within predetermined time, and step Steps S19 to S19 are omitted. In this case, since the store that transmitted the acceptable information is determined as the reserved store without inquiring the user, the reservation can be quickly established.

  Further, the system control unit 23 of the reservation management server 2 receives store selection information (an example of “designated facility information” of the present invention) indicating a plurality of stores specified (selected) by the user from the user terminal 1 and receives the store selection information. The reservation condition information is transmitted to the store terminals 3 respectively corresponding to the plurality of stores indicated by the selected store selection information. Thereby, since the store corresponding to the store ID registered in the acceptable store list is a store designated (selected) by the user in advance on the store list screen, stores not intended by the user are included in the acceptable store list. Since there is nothing, the user can select a store to reserve without hesitation on the reserved store selection screen, and can quickly make a reservation.

  Further, the system control unit 23 of the reservation management server 2 stores store search condition information (“search condition information” of the present invention) indicating store search conditions (an example of “search conditions” of the present invention) specified by the user from the user terminal 1. 1) is generated, a store list that satisfies the store search condition indicated by the store search condition information is generated, and the store list is transmitted to the user terminal 1. The system control unit 23 of the reservation management server 2 receives store selection information indicating a plurality of stores designated (selected) from the store list by the user from the user terminal 1. Thereby, the list of stores satisfying the store search condition is transmitted to the user terminal 1 by having the user specify the store search conditions. Therefore, the user can easily select a store (an example of the “reservation candidate facility” in the present invention) as a transmission destination of the reservation condition information from the list of stores narrowed down based on the store search condition.

[3. Modified example]
In addition, when the reservation store is determined in step S12 or when the reservation is established in step S17, information indicating that (that is, the reservation store is determined or the reservation is established) It is good also as notifying with respect to the shop terminal 3 (especially the shop terminal 3 which has not transmitted acceptable information) to which reservation condition information was transmitted. Thereby, the staff of the store that has received the reservation condition information can quickly grasp that another store has been determined as a reserved store or that a reservation with another store has been established. Therefore, the store staff can easily determine whether or not to accept the reservation condition information and whether or not to accept the information. In other words, store staff do not have to do unnecessary work. In this case, items related to the reservation request received from the user terminal 1 (for example, reservation request identification information, user ID, store ID of the selected store, reservation time, number of reservations, status information) are stored in a predetermined storage unit. (For example, the reservation management DB 223) may be temporarily stored.

  In addition, the system control unit 23 of the reservation management server 2 extends the predetermined time when no acceptable information is received within the predetermined time (see step S15 in FIG. 4). It is preferable to set an upper limit on the number of times of extension (for example, 3 times). When the number of extensions reaches the upper limit, the system control unit 23 of the reservation management server 2 transmits information indicating that reservation of the store selected by the user on the store list screen is impossible to the user terminal 2. I will do it.

  In addition, an option for selecting a store on the reservation management server 2 side is prepared in case the user cannot select a plurality of stores in the above step S6 (for example, when there is a large number of stores in the list and hesitates). It is good also as providing. When this option is selected by the user, the system control unit 23 of the reservation management server 2 automatically selects a store satisfying a predetermined condition from the stores in the list. For example, select 5 stores in the order from the user's current location, or select stores with a large number of past reservations established (may be for the user or for all users registered as members). To do.

  In addition, the timing for performing the credit line securing process (step S22) is only required to confirm that the amount equivalent to the cancellation fee can be collected when the reservation is canceled before the reservation is established. It may be performed after the determination, or may be performed at the time of login, for example.

  Also, instead of the credit frame information using credit card information (step S22), financial institution information (an example of “reserver information” of the present invention) such as a user account number is registered in the user DB 221 as user information. In addition, a predetermined amount (for example, an amount equivalent to a cancellation fee) may be withdrawn from the corresponding account before the reservation is established, and the amount withdrawn when the service is used at the reservation store may be refunded. If the user has points that can be converted into money and used on the Internet, point-related information such as the account number of the points (an example of “reserver information” of the present invention) is stored in the user DB 221. In order to withdraw the specified number of points (for example, the amount equivalent to the cancellation fee) from the relevant point account before making the reservation, and return the points when the service is used at the reservation store. Also good.

  Moreover, in this embodiment, although the user terminal 1 becomes a structure which acquires a shop list based on the shop search condition which the user input after the login process, for example, the list of the shops which a user often uses beforehand May be registered in the reservation management server 2, and after the login process, the user may select a plurality of stores (stores that transmit reservation conditions) that the user desires to reserve from the list. Thereby, the user can save the trouble of inputting store search conditions.

  In the present embodiment, the system control unit 23 of the reservation management server 2 asks the user to select a store to which the acceptance confirmation mail is to be transmitted from the store list, and store selection information indicating the selected store. However, for example, the user may use a condition such as “all stores that satisfy the set search conditions” or “all stores that are in the specified genre and have been previously selected as favorite stores”. Information indicating the designated store (an example of “designated facility information” of the present invention) may be received, and an acceptance confirmation email may be transmitted to the store terminal 3 corresponding to the store designated by the user.

  In the present embodiment, a store (particularly a restaurant) has been described as an example of the facility of the present invention. However, the present invention is not limited to a store, and can be applied to any facility (for example, a karaoke store or a parking lot).

  Further, in the present embodiment, when the store staff transmits the acceptable information to the reservation management server 2, the response screen display data is accessed from the URL written in the acceptance confirmation mail and transmitted via the response screen. However, the acceptable information may be transmitted simply by returning an acceptance confirmation mail to the reservation management server 2. In addition, a parameter for identifying the store (for example, a character string obtained by encrypting the store ID) is added to the URL, and the acceptable information is transmitted by accessing the link destination corresponding to the URL. It is good.

DESCRIPTION OF SYMBOLS 1 User terminal 2 Reservation management server 21 Communication part 22 Storage part 23 System control part 3 Store terminal 4 Payment management server NW Network S Store reservation system

Claims (10)

Reservation condition information receiving means for receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal;
Reservation condition information transmitting means for simultaneously transmitting the received reservation condition information to each facility terminal respectively corresponding to a plurality of reservation candidate facilities;
Receivable information receiving means for receiving acceptable information indicating that the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information,
List information indicating a list of candidate reservation facilities corresponding to the facility terminal that has received the acceptable information received by the acceptable information receiving unit within a predetermined time after the reservation condition information transmitting unit has transmitted the reservation condition information. , A reservation candidate facility list transmission means for transmitting to the reservation terminal;
Selected reservation candidate facility information receiving means for receiving, from the reservation terminal, selected reservation candidate facility information indicating a reservation candidate facility selected by a reservation person from the list of candidate reservation facilities;
Reservation facility determination means for determining the reservation candidate facility selected by the reservation person indicated by the selection reservation candidate facility information received by the selected reservation candidate facility information receiving means as a reservation facility;
Reservation establishment means for establishing the reservation of the reservation facility by the reservation person;
A reservation processing apparatus comprising: The reservation processing apparatus according to claim 1,
In the case where the result of the determination made based on the reservation information regarding the reservation person is whether or not the predetermined amount can be collected, whether or not the reservation establishment means can collect the predetermined amount from the reservation person, A reservation processing apparatus characterized by establishing a reservation. In the reservation processing apparatus according to claim 1 or 2,
The reservation condition information receiving means further receives predetermined time information indicating the predetermined time designated by the reservation person. In the reservation processing apparatus according to any one of claims 1 to 3,
When there is only one reservation candidate facility corresponding to the facility terminal that is the source of the acceptable information received by the acceptable information receiving unit within a predetermined time after the reservation condition information transmitting unit transmits the reservation condition information In
The reservation establishment means determines the reservation candidate facility as the reservation facility,
The reservation candidate facility list transmission means does not transmit list information indicating a list of candidate reservation facilities. In the reservation processing apparatus according to any one of claims 1 to 4,
The reservation condition information receiving means further receives designated facility information indicating the plurality of reservation candidate facilities designated by the reservation person from the reservation terminal,
The reservation condition information transmitting means transmits the received reservation condition information to facility terminals respectively corresponding to the plurality of reservation candidate facilities indicated by the received designated facility information. . The reservation processing apparatus according to claim 5,
The search condition information indicating the search condition specified by the reservation person is received from the reservation terminal, a list of facilities satisfying the search condition indicated by the search condition information is generated, and the list information indicating the list is transmitted to the reservation terminal. A list transmission means for transmitting to the network;
The reservation processing information receiving means receives, from the reservation terminal, designated facility information indicating the plurality of reservation candidate facilities designated from the list by a reservation person. In the reservation processing apparatus according to any one of claims 1 to 6,
A reservation processing apparatus, further comprising: a reservation establishment notification means for notifying the reservation terminal of information indicating that the reservation establishment means has established a reservation. Computer
Reservation condition information receiving means for receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal,
Reservation condition information transmitting means for transmitting the received reservation condition information to facility terminals respectively corresponding to a plurality of reservation candidate facilities;
Acceptable information receiving means for receiving acceptable information indicating that the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information,
List information indicating a list of candidate reservation facilities corresponding to the facility terminal that has received the acceptable information received by the acceptable information receiving unit within a predetermined time after the reservation condition information transmitting unit has transmitted the reservation condition information. , Reservation candidate facility list transmission means for transmitting to the reservation terminal,
Selected reservation candidate facility information receiving means for receiving, from the reservation terminal, selected reservation candidate facility information indicating a reservation candidate facility selected by a reservation person from the list of candidate reservation facilities;
Reservation facility determination means for determining the reservation candidate facility selected by the reservation person indicated by the selection reservation candidate facility information received by the selection reservation candidate facility information receiving means as a reservation facility;
Reservation establishment means for establishing a reservation of the reservation facility by the reservation person;
Reservation processing program characterized by functioning as Computer
Reservation condition information receiving means for receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal,
Reservation condition information transmitting means for transmitting the received reservation condition information to facility terminals respectively corresponding to a plurality of reservation candidate facilities;
Acceptable information receiving means for receiving acceptable information indicating that the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information,
List information indicating a list of candidate reservation facilities corresponding to the facility terminal that has received the acceptable information received by the acceptable information receiving unit within a predetermined time after the reservation condition information transmitting unit has transmitted the reservation condition information. , Reservation candidate facility list transmission means for transmitting to the reservation terminal,
Selected reservation candidate facility information receiving means for receiving, from the reservation terminal, selected reservation candidate facility information indicating a reservation candidate facility selected by a reservation person from the list of candidate reservation facilities;
Reservation facility determination means for determining the reservation candidate facility selected by the reservation person indicated by the selection reservation candidate facility information received by the selection reservation candidate facility information receiving means as a reservation facility;
Reservation establishment means for establishing a reservation of the reservation facility by the reservation person;
The computer-readable recording medium which recorded the reservation processing program made to function as. A reservation processing method executed by a computer,
Receiving reservation condition information indicating a reservation condition of a reservation person for a facility from a reservation terminal;
Transmitting the received reservation condition information to facility terminals respectively corresponding to a plurality of reservation candidate facilities;
From the facility terminal, receiving acceptable information indicating that acceptance by the reservation condition indicated by the transmitted reservation condition information is possible;
Transmitting list information indicating a list of reservation candidate facilities corresponding to the facility terminal that is the transmission source of the received acceptable information within a predetermined time after transmitting the reservation condition information to the reservation terminal; ,
Receiving selected reservation candidate facility information indicating a reservation candidate facility selected by the reservation person from the list of reservation candidate facilities from the reservation terminal;
Determining a reservation candidate facility selected by the reservation person indicated by the received selection reservation candidate facility information as a reservation facility;
Establishing a reservation of the reservation facility by the reservation person;
The reservation processing method characterized by including.

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