JP2013183370A - Method, system, server, terminal device, and program for shop reservation - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide method, system, server, terminal device, and program for shop reservation, capable of managing personal data in an unified mannar so as to enhance the data accessibility.SOLUTION: A smart phone 11 carried by a user stores a trusted ID issued by a user data management server 15, the trusted ID associated with an IDm of a built-in non-contact IC12. If a user touches a shop touch pad 14 by a smart phone 11 for purchasing a merchandise at a shop, the non-contact IC 12 transmits the trusted ID to a reader/writer 13 provided in the touch pad 14. The touch pad 14 receives the trusted ID from the reader/writer 13, and transmits the trusted ID together with log data indicating the amount of the merchandise etc., input by a shop clerk to the user data management server 15. The user accesses the user data management server 15 through the smart phone 11, and can browse the log data associated with the trusted ID.

Description

  The present invention relates to a mechanism for making a reservation for use of a store before a user who wants to use the store visits the store.

  If you go to a restaurant or other store, you may not be able to use the store because it is full and you may end up in a wasteful time. By making a reservation for use in advance in the store, the risk of carrying such waste is reduced.

  The most widely used store reservation method is telephone reservation. Reservation by telephone is easy because the person who wants to use the store and the store clerk verbally confirm whether or not the reservation is possible and offer and accept the reservation in a verbal manner.

  Reservation by telephone is easy as described above, but store users often ask the store clerk for a phone number. For example, a store clerk needs to contact the customer if the reservation cannot be received due to some reason, or if the user who made the reservation does not come to the store at the time of the reservation. It is.

  On the other hand, there are many shop users who do not want to let others know their phone numbers. For example, for reasons such as fearing inconveniences such as making phone calls that are widely known by some route and soliciting unsolicited calls.

  In response to the above problem, for example, in Patent Document 1, a mechanism for relaying a reservation request from a user to a store and a call for notifying that the order has arrived from the store to the user is performed by a voice automatic response system. Has been proposed.

  According to the mechanism proposed in Patent Document 1, the store user can communicate with the store clerk without communicating the phone number to the store clerk, which is convenient.

JP 2003-078624 A

  When you call the store that you think is the best from the information listed in the information magazine or website, it will be refused due to being full, and when you call the store that you think is the next best, it will be refused due to being full,・ ・ Many people have experience. Therefore, there is a need to know in advance which stores are available when considering which stores to use.

  Some stores publish the current level of congestion on the store website in real time. However, since many shops such as restaurants change in real time, there is a problem that the effort to upload information indicating the degree of congestion to a website cannot be ignored.

  For example, if a store becomes crowded and busy, even if it is known that a visitor makes a round of seats after an hour, there is no time to upload the information to the website, and it is called “full” The information will continue to be posted on the website without being updated. Many users see the information and give up using the store, resulting in a negative effect such as vacant seats and lower sales.

  Therefore, a mechanism for listing the degree of congestion of many stores on the Internet has been proposed, and some have been put into practical use, but there is a situation that it is not so popular.

  In view of the above circumstances, the present invention provides means for providing information as to which stores are available to store use applicants without forcing the store clerk to input the degree of store congestion. The purpose is to give.

  In order to achieve the above object, the present invention proposes the following mechanism. First, the telephone numbers of a large number of stores are registered in advance in the server device. Further, the server apparatus has an automatic voice response function, and a voice automatic response procedure for reservation availability inquiry and a voice automatic response procedure for reservation application are set in advance.

  The store use applicant transmits, for example, a store identification data group for identifying a plurality of stores that are interested in the server device from a terminal device such as a smartphone. When the server device receives a plurality of store identification data from the terminal device, the server device calls each of the phone numbers of the stores identified by the store identification data group.

  When a store clerk lifts the handset of the store telephone in response to a call from the server device, a voice call connection is established between the server device and the store phone. Through the voice call connection, the server device asks the store clerk whether or not the store can be reserved according to the procedure of the automatic voice response for making a reservation availability inquiry.

  If the clerk can make a reservation for the voice inquiry from the server device, the clerk answers that the reservation is possible by pressing a button of a predetermined number notified from the server device. The telephone generates a tone signal in response to the pressing of the button to the server device.

  When the server device receives the tone signal that indicates the possible reservation from the telephone, the server device transmits the store identification data of the store to the terminal device of the store use applicant as the store identification data indicating the store that can be reserved.

  When receiving the store identification data from the server device, the terminal device of the store use applicant displays the store information identified by the store identification data as the store information that can be reserved. The store use applicant selects a store for which a reservation is desired from among a plurality of stores that can be reserved displayed as described above. The terminal device transmits store identification data of the store selected by the store use applicant to the server device.

  When the server device receives the store identification data of the store selected by the store user, the server device makes a call to the phone number of the store, and the store clerk lifts the handset of the phone so that the server device and the phone If a voice call connection is established in the meantime, a reservation request is made to the store clerk in accordance with the automatic voice response procedure for reservation application.

  When the store clerk approves the reservation request by voice from the server device, the store clerk replies that the reservation is accepted by pressing a button of a predetermined number notified from the server device. The telephone generates a tone signal in response to the pressing of the button to the server device.

  When the server apparatus receives the tone signal indicating the reservation acceptance that is generated from the telephone, the server apparatus transmits a reservation completion notice to the terminal device of the store use applicant. Thereby, the store use applicant can know that the reservation of the desired store is completed.

  According to the above-described mechanism, the store use applicant can conveniently know which store is a candidate store that can be used when selecting a store to be used. In addition, the store clerk does not need to frequently upload information to the Web page, and simply performs a simple operation such as pushing a button in response to a call on the telephone, and then makes an answer for reservation availability or accepts the reservation. Convenient to complete. In the above mechanism, the store applicant does not necessarily have to tell his / her phone number to the store clerk. Therefore, the store use applicant can easily use this mechanism without fear of leakage of the telephone number.

  Moreover, you may add the following structures to the structure concerning this invention mentioned above. That is, attribute data indicating store attributes such as locations of a plurality of stores, contents of products / services provided, contents of coupons and discounts, store photos, and the like are stored in the server device in advance.

  The terminal device of the store use applicant indicates, for example, conditions regarding the store attributes (for example, conditions regarding the region, service category, presence or absence of coupons and discounts, business hours, price range, etc.) input to the store use applicant. The condition data is transmitted to the server device. The server device extracts stores with attribute data indicating attributes that satisfy the conditions indicated in the condition data received from the terminal device, and transmits the extracted store identification data of those stores to the terminal device.

  When the terminal device receives the store identification data indicating the stores extracted by the server device, the terminal device displays, for example, store names of those stores and prompts the store use applicants to select. In response to the prompt, the store use applicant selects one or more stores inquiring whether reservation is possible. The terminal device transmits store identification data of the store thus selected to the server device.

  The server device calls the store telephone number indicated by the one or more store identification data received from the terminal device, and performs the above-described voice automatic response for reservation availability inquiry.

  According to the above mechanism, the store use applicant can narrow down the stores satisfying the condition from a large number of stores by specifying the desired condition, so the selection of the target store to be inquired about whether reservation is possible Work becomes easy.

  Moreover, you may add the following structures to the structure concerning this invention mentioned above. That is, the terminal device acquires position data indicating the current position of the own device. The location data can be acquired by, for example, measuring the current location of the device by GPS (Global Positioning System) or by using the nearest wireless communication access point or mobile phone network base station. There is a method of receiving and acquiring.

  Then, the store use applicant specifies conditions regarding the distance from the current position to the store in narrowing down the stores to be inquired about whether or not reservation is possible. Accordingly, in the server device, stores within the range of the distance specified from the current position of the terminal device are extracted.

  According to the above mechanism, the store use applicant can easily know a store close to the current position, for example.

  Moreover, you may add the following structures to the structure concerning this invention mentioned above. That is, the terminal device acquires, for example, the number data indicating the number of shop users and the time data indicating the use start time of the shop, which are input by a store use applicant. The terminal device transmits those data to the server device.

  The server device uses the number of users shown in the number-of-persons data received from the terminal device and the use start time shown in the time data received from the terminal device in the automatic voice response processing for reservation availability inquiry, Communicate with the voice.

  According to the above mechanism, the store clerk can know the number of customers and the timing of the store visit, so it is easy to determine whether or not the reservation can be accepted.

  Moreover, you may add the following structures to the structure concerning this invention mentioned above. That is, the server device acquires and stores the telephone number of the user of the terminal device. In this case, the telephone number of the user of the terminal device may be the telephone number of the terminal device, for example, when the terminal device has a telephone function such as a smartphone, or may be a telephone number of a telephone different from the terminal device. May be. The server device is set in advance with a voice automatic response procedure for establishing a voice call.

  When the server apparatus receives a tone signal indicating that the reservation is accepted from the telephone in the store in the process of the automatic voice response for reservation application, the server device assigns a reservation number for identifying the reservation and conveys the reservation number to the store clerk by voice. The store clerk records the reservation number as a memo.

  Thereafter, when the store clerk wants to contact the store use applicant who applied for the reservation directly because, for example, the store does not come to the store, the store clerk calls a predetermined telephone number. The telephone number is a telephone number for calling the server device, and the server device performs a receiving process in response to the call. Thereby, a voice call connection is established between the telephone in the store and the server device.

  The server device performs automatic voice response processing according to the procedure for establishing a voice call. The store clerk sequentially presses the previously recorded reservation number buttons in accordance with the voice guidance from the server device. As a result, a series of tone signals indicating the reservation number is transmitted to the server device. The server device makes a call to the telephone number of the user of the terminal device corresponding to the reservation number indicated by those tone signals.

  When the store user desires to raise the telephone handset in response to a call made by the server device, a voice call connection is established between the server device and the store user phone. The server device interconnects the voice call connection established with the telephone set of the store established earlier and the voice call connection established between the telephone set of the store use applicant. As a result, the store use applicant who applied for the reservation and the store clerk can make a voice call directly.

  According to the above mechanism, the store use applicant can receive a call from the store clerk without telling the store clerk his / her telephone number.

  The present invention proposes a method executed in the above-described mechanism, a system for realizing the above-described mechanism, a server device and a terminal device constituting the system, and a program for realizing the devices by a computer. .

It is the figure which showed the whole structure of the store reservation system concerning this embodiment. It is the figure which showed the function structure of the server apparatus concerning this embodiment. It is the figure which showed the function structure of the terminal device concerning this embodiment. It is the figure which showed the data structure of the store database memorize | stored in the server apparatus concerning this embodiment. It is the figure which showed the data structure of the user database memorize | stored in the server apparatus concerning this embodiment. It is the figure which showed the data structure of the reservation management database memorize | stored in the server apparatus concerning this embodiment. It is the figure which showed the top menu screen displayed on the terminal device concerning this embodiment. It is the figure which showed the shop search screen displayed on the terminal device concerning this embodiment. It is the figure which showed the shop list display screen displayed on the terminal device concerning this embodiment. It is the figure which showed the shop detail screen displayed on the terminal device concerning this embodiment. It is the figure which showed the process of the audio | voice automatic response for the reservation availability inquiry performed by the server apparatus concerning this embodiment. It is the figure which showed the reservation application screen displayed on the terminal device concerning this embodiment. It is the figure which showed the process of the audio | voice automatic response for reservation applications performed by the server apparatus concerning this embodiment. It is the figure which showed the reservation confirmation screen displayed on the terminal device concerning this embodiment. It is the figure which showed the process of the voice automatic response for the voice call establishment performed by the server apparatus concerning this embodiment.

[Embodiment]
Hereinafter, the store reservation system 1 concerning one Embodiment of this invention is demonstrated. The store reservation system 1 notifies a user who wants to make a reservation for a restaurant (store use applicant) of the availability of reservations for a plurality of stores in which the user is interested by a simple operation, and accepts reservation applications. Provide a mechanism for At that time, the store only needs to respond in the same manner as a reservation inquiry and application by a normal telephone, and it is not necessary to introduce a new device, and it is not necessary to frequently update and check the website.

  FIG. 1 is a diagram showing the overall configuration of the store reservation system 1. The store reservation system 1 distributes inquiries and applications for reservations from the user to the store, and is arranged in the server device 11 that manages the information, the terminal device 12 that is used by each user who wants to use the store, and the store. The telephone 13 is included as a component.

  Each of the server device 11 and the terminal device 12 can transmit / receive various data to / from each other via the Internet 8. The form in which the server device 11 and the terminal device 12 are connected to the Internet 8 may be either wired or wireless.

  In addition, each of the server device 11 and the terminal device 12 and each of the telephones 13 can make a voice call with each other via the telephone network 9. Note that the form in which the server device 11, the terminal device 12, and the telephone 13 are connected to the telephone network 9 may be either wired or wireless.

  In FIG. 1, the server device 11 is shown as one device arranged in one housing, but the number of server devices 11 may be plural. For example, the server device 11 may be configured by a plurality of server device groups operating in cooperation with each other, such as a plurality of server device groups controlled by a load balancer.

  The server device 11 is largely an IRG (Instant Reservation Guidance) component for managing data communication with the terminal device 12 via the Internet 8 and voice between the telephone set 13 and the terminal device 12 via the telephone network 9. An IVR (Interactive Voice Response) component for managing a call is provided, and these components cooperate with each other. The IRG component has a function unique to the store reservation system 1, and the IVR component has the same function as the existing IVR system. Therefore, the server apparatus 11 may be configured by operating the two apparatuses in charge of these components in a coordinated manner. In this case, the IVR component can also use an existing IVR system.

  FIG. 1 shows three terminal devices 12 and three telephones 13 as an example. The number of terminal devices 12 and telephones 13 is equal to the number of users and the number of stores using the store reservation system 1. It will change arbitrarily according to.

  The server device 11 is realized as a device having a functional configuration unit as shown in FIG. 2 by causing a general-purpose server PC (Personal Computer) to execute processing according to the program according to the present embodiment, for example. It is. Note that the server device 11 may be realized as a so-called dedicated machine that implements each of the functional components shown in FIG. 2 in hardware.

The functional components included in the server device 11 are as follows.
Storage means 111: Stores various data.
Receiving means 112: Receives various data transmitted from the terminal device 12.
Calling means 113: makes a voice call to the telephone set 13 and the terminal device 12.
Automatic voice response means 114: Performs automatic voice response processing by utterance and voice signal reception / recognition via voice call connection according to a preset procedure.
Transmitting means 115: transmits various data to the terminal device 12.
Extraction means 116: Extract stores having attributes that satisfy the conditions indicated by the condition data transmitted from the terminal device 12.
Receiving means 117: Receives a call in response to an incoming call from the telephone set 13.
Interconnection means 118: interconnects the voice call connection established with the telephone set 13 and the voice call connection established with the terminal device 12.

  Note that the calling unit 113, the automatic voice response unit 114, the receiving unit 117, and the interconnection unit 118 are mainly functional components included in the IVR component, and the others are mainly functional components included in the IRG component. .

  The terminal device 12 may be any type of terminal device as long as it can perform data communication via the Internet 8. That is, the terminal device 12 is typically a smartphone (PDA (Personal Digital Assistant) having a mobile phone function), but for example, a mobile phone having a browser function (a free application program (hereinafter referred to as a smartphone)). , Called “app”), which cannot be installed and executed).

  Further, the terminal device 12 does not necessarily have a telephone function. In addition, in order to receive a call from the reserved store, a user who uses the terminal device 12 that does not have a telephone function can register a telephone number such as a mobile phone different from the terminal device 12 in the server device 11. The store reservation system 1 can be used.

  However, in the following description, for convenience, it is assumed that the terminal device 12 has a telephone function, and the user registers the telephone number of the terminal device 12 in the server device 11 as his / her telephone number.

  As shown in FIG. 3, when the terminal device 12 is a model in which an application can be freely installed and executed, the application according to the present embodiment is downloaded from the application distribution site and a process according to the application is performed. It functions as a device provided with various functional components. In addition, when the terminal device 12 cannot install and execute a free application, but has a browser function, the processing according to the Web-based program distributed from the server device 11 is performed, so that FIG. It functions as a device provided with a functional component as shown.

The functional components included in the terminal device 12 are as follows.
Transmitting means 121: transmits various data to the server apparatus 11.
Receiving means 122: Receives various data from the server device 11.
Acquisition means 123: Acquires various data (for example, condition data indicating conditions for narrowing down a store and store identification data indicating a store to which a reservation is applied) generated in response to an input operation on the terminal device 12 by a user. .
Position data acquisition means 124: acquires position data indicating the current position of the terminal device 12 generated by the GPS function, or position data indicating the current position of the terminal device 12 transmitted from a base station or the like.
Receiving means 125: Receives a call in response to an incoming call from the server device 11.

  Note that the receiving means 125 is a functional component provided only in the terminal device 12 having a telephone function.

  The storage unit 111 of the server device 11 includes a store database and a user database as a database for managing various data associated with a store reservation reservation performed between the terminal device 12 and the telephone set 13 in the store reservation system 1. And a reservation management database is stored.

FIG. 4 is a diagram schematically showing the data structure of the store database. The store database is a collection of data records for each store, and each data record includes the following data fields.
Store ID: Store ID (store identification data) for identifying a store is stored.
Password: Stores the store password. This password is used for identity verification when a store clerk accesses a store Web page (my page) provided from the server device 11 for confirmation of a reservation number, for example.
Store name: Stores data indicating the name of the store.
Genre: Stores data indicating the genre of food provided by the store.
Introductory text: Stores data indicating the introductory text of the store.
Address: Stores data indicating the address of the store.
Latitude and longitude: Stores data indicating the latitude and longitude of the store.
Map: Stores data indicating a store map (or a URL indicating a storage location of the data on the Internet 8).
Phone number: Stores the phone number of the store.
Business hours: Stores data indicating the business hours of the store.
Menu introduction: Stores data showing menu examples.
Photo: Stores data indicating a photo of a store or a dish.
Average budget: Stores data indicating the average budget.
Coupon: Data indicating a coupon (discount coupon) (or a URL indicating a storage location of the data on the Internet 8) is stored.

  Of the data fields of the store database, items below the store name are attribute data indicating store attributes.

FIG. 5 is a diagram schematically showing the data structure of the user database. The user database is a collection of data records for each user, and each data record includes the following data fields.
User ID: A user ID for identifying a user is stored.
Password: Stores the user's password. This password is transmitted from the terminal device 12 to the server device 11 and used for identity verification when the user accesses the server device 11 in order to make an inquiry about whether reservation is possible or to make a reservation application, for example.
Phone number: Stores the user's phone number (if the terminal device 12 has a telephone function, it is usually the phone number of the terminal device 12).
Email address: Stores the user's email address. This e-mail address is used when the server device 11 notifies the user of completion or reservation failure of the store.

FIG. 6 is a diagram schematically showing the data structure of the reservation management database. The reservation management database is a collection of data records related to each of a series of requests (including those that are terminated in the middle) for inquiries regarding reservation availability and reservation applications, and each data record includes the following data fields: Is included.
Request ID: A request ID for identifying a series of requests related to store reservation is stored.
User ID: Stores the user ID of the user who made the request.
Condition: Stores condition data indicating a condition for narrowing down the stores, which is input by the user and transmitted from the terminal device 12 to the server device 11.
Extracted store ID: Store store IDs (usually a plurality) of stores extracted as satisfying the conditions indicated in the condition data.
Reservation availability inquiry destination store ID: Stores a store ID (usually a plurality) indicating a store selected as a reservation availability inquiry destination by the user from among the stores indicated by the extracted store ID.
Reservable store ID: Store ID (usually a plurality) indicating stores from which the tone signal indicating that reservation is possible in the voice automatic response is obtained from the stores indicated in the reservation availability inquiry destination store ID.
Reservation application destination store ID: Stores a store ID indicating one store selected as a reservation application destination by the user from among the stores indicated by the reservable store ID.
Reservation number: When a tone signal indicating reservation acceptance is obtained in the automatic voice response from the store indicated by the reservation application destination store ID, the reservation number assigned by the server device 11 to the reservation is stored. Therefore, if a reservation number is stored, it indicates that the reservation has been accepted.

  Next, an operation performed by the store reservation system 1 when the user makes a series of requests for store reservation will be described.

  For example, a user has to find a venue for a secondary party such as a year-end party suddenly. In that case, the user activates an application for the store reservation system 1 on his / her terminal device 12 or inputs a predetermined URL in the browser to display a top menu screen as shown in FIG. 7 on the terminal device 12. Let

  When the terminal device 12 accesses the top menu distributed by the server device 11 as a Web page by the browser, for example, prior to displaying the top menu, a login screen is displayed and a user ID and password are requested to be input. Those data input by the user are transmitted from the terminal device 12 to the server device 11 and used for identity verification. As a result, the server apparatus 11 can specify the user who requested the series of requests.

For example, the following menu selection menu is displayed on the top menu screen.
Store search screen: A screen for inputting conditions for narrowing down the candidate stores in order to facilitate selection of a store to be inquired about whether or not to make a reservation.
Reservation application screen: Screen for selecting one store from the list of stores that can be reserved and applying for a reservation.
Reservation confirmation screen: Screen for confirming the result of the reservation application.

  When the user selects the “store search screen” button on the top menu screen by touching or the like, a store search screen as shown in FIG.

  On the store search screen, the user inputs various conditions related to store attributes. The “distance from the current location” column will be described as an example. When the user inputs “500 (meters)” in this column, the server device extracting means 116 stores the store at a location within 500 meters from the current location of the terminal device 12. Will be extracted.

  Note that items on which the user can input conditions on the store search screen generally correspond to the data fields of the store database shown in FIG. In other words, the user can instruct the server device 11 to narrow down the stores by designating conditions regarding store attributes on the store search screen.

  When the user inputs necessary conditions on the store search screen and then clicks the “narrow down” button, the terminal device 12 transmits condition data indicating the conditions input by the user to the server device 11. . Further, when a condition is input in the “distance from the current location” field, the terminal device 12 also transmits location data indicating the current location to the server device 11.

  When the terminal device 12 is operating according to the application, for example, with the transmission of the condition data, the user ID and password stored in advance in the application are automatically transmitted from the terminal device 12 to the server device 11. As a result, the server apparatus 11 can specify the user who requested the series of requests.

  When the server apparatus 11 receives the condition data and, if necessary, the position data from the terminal apparatus 12, first, a new data record is added to the reservation management database (FIG. 6). Hereinafter, this data record is called as “data record of this reservation request”.

  The server device 11 assigns a unique request ID to the data record of the reservation request, stores it in the corresponding data field, and also stores the user ID of the user of the terminal device 12 and the condition data received from the terminal device 12 in the corresponding data field. To store.

  Subsequently, the server device 11 extracts, from the data records included in the store database (FIG. 4), data records in which the store attributes indicated by the attribute data satisfy the condition indicated by the received condition data. The server device 11 stores the store ID group of the extracted data record in the corresponding data field of the reservation request data record.

  Subsequently, the server device 11 transmits a copy (excluding the password) of the data record extracted from the store database (FIG. 4) to the terminal device 12 as described above.

  The terminal device 12 displays a store list display screen as shown in FIG. 9 using those data transmitted from the server device 11. The store list display screen displays a list of store names and introductions of stores extracted by the server device 11 in accordance with the condition data.

  When the user touches the “details” button of any store in the list on the store list display screen, a store detail screen as shown in FIG. 10 is displayed on the terminal device 12. The user looks at the store information displayed on the store detail screen, and determines whether or not to inquire whether or not the store can be reserved. The user can also display a coupon screen (not shown) of the store on the terminal device 12 by touching a “coupon” button displayed on the store detail screen.

  For example, when the user determines a store to be inquired about reservations with reference to information displayed on the store detail screen, the user checks the store by touching a check box in the store list display screen (FIG. 9). Add.

  In the store list display screen, the user inputs the number of people who plan to use the store and the time (start time and end time) when the store is scheduled to be used in the number of people and time columns.

  Thereafter, when the user touches the “reservation availability inquiry” button or the like, the terminal device 12 stores the store ID of the store in which the check box is checked, the number data indicating the number of users input to the user, the start time input to the user, and Time data indicating the end time is transmitted to the server device 11.

  When the server device 11 receives the store ID from the terminal device 12 together with the number of people data and the time data, first, the server device 11 uses the received store ID in the data field “reservation availability reference destination of the data record of this reservation request in the reservation management database (FIG. 6). Stored in “Store ID”.

  Subsequently, for each of those store IDs, the server device 11 searches the store database (FIG. 4) for a data record using the store ID as a search key, and is stored in the data field “phone number” of the searched data record. 11 is executed in accordance with procedure data (first procedure data) for reservation availability inquiry stored in advance in the storage means 111. The automatic voice response processing shown in FIG.

  As shown in FIG. 11, in the automatic voice response for reservation availability inquiry, the server device 11 first makes a call to the store telephone number (S101). When a store clerk performs an operation to raise the handset of the telephone 13 in response to the call by the call, a voice call connection is established between the server device 11 and the telephone 13 in the telephone network 9 (S102).

In response to the establishment of the voice call connection, the server device 11 utters, for example, the following voice message to the voice call connection (S103).
“An inquiry about reservation availability has been made. Is it possible to make a reservation for XX people from XX hour XX minutes to XX hour XX minutes? Dial" 1 "if possible, otherwise leave it as it is. Please hang up the phone. "

  The server apparatus 11 repeats the above voice message until a tone signal “1” is received from the telephone set 13, the voice call connection is disconnected, or a predetermined time (for example, 1 minute) elapses. To do.

  In response to the above voice message, the store clerk dials “1” (pushes the “1” button) on the telephone 13 if reservation is possible, and simply lowers the handset if reservation is not possible. Do. When “1” is dialed, the telephone 13 issues a tone signal “1” to the voice call connection.

When the server apparatus 11 receives the tone signal “1” from the telephone set 13 (S104; Yes), for example, the server apparatus 11 utters the following voice message to the voice call connection (S105).
“Thank you very much.”

  Further, the server apparatus 11 sets the tone “1” in the data field “reservable shop ID” of the data record of this reservation request in the reservation management database (FIG. 6) in parallel with or before or after the process of S105. The store ID of the store from which the signal is obtained is added (S106).

  The server device 11 sequentially transmits the store ID to be added to the data field “reservable store ID” of the data record of the reservation request to the terminal device 12.

  In addition, when the telephone set 13 of a call destination does not receive a predetermined time (for example, 1 minute), the server apparatus 11 repeats another call after a predetermined time (for example, 30 seconds) has elapsed. However, when a predetermined time (for example, 5 minutes) elapses from the time when the server device 11 receives the store ID of the inquiry about whether or not the reservation is possible from the terminal device 12, the server device 11 does not make a new call and has already started. At the end of the voice automatic response processing, the group of voice automatic response processing for reservation availability inquiry regarding this reservation request is completed.

  On the other hand, the terminal device 12 displays a reservation application screen as shown in FIG. 12 according to the store ID sequentially transmitted from the server device 11. On the reservation application screen, a list of stores that can be reserved is displayed in the order in which a response indicating that reservation is possible was obtained.

  The user touches the “detail” button as necessary to display the store details screen (FIG. 10), confirms the store information, determines one store to which the reservation is applied, and selects the store option. Select by touching the button. Thereafter, when the user touches the “reservation application” button, the terminal device 12 transmits the store ID of the store selected by the user to the server device 11.

  When receiving the store ID from the terminal device 12, the server device 11 first stores the store ID in the data field “reservation application destination store ID” of the data record of this reservation request in the reservation management database (FIG. 6).

  Subsequently, the server device 11 searches the data record from the store database (FIG. 4) using the store ID as a search key, and makes a call to the telephone number stored in the data field “phone number” of the searched data record. The automatic voice response process shown in FIG. 13 is executed according to the reservation application procedure data (second procedure data) stored in advance in the storage unit 111.

  As shown in FIG. 13, in the automatic voice response for reservation availability inquiry, the server device 11 first makes a call to the store telephone number (S201). When the store clerk performs an operation to raise the handset of the telephone set 13 in response to the call by the call, a voice call connection is established between the server device 11 and the telephone set 13 in the telephone network 9 (S202).

In response to the establishment of the voice call connection, the server device 11 utters, for example, the following voice message to the voice call connection (S203).
"Reservation application has been entered. From XX hour XX minutes to XX hour XX minutes, it is an application for reservations for XX people. To accept, dial" 1 ", otherwise call directly Please cut. "

  The server apparatus 11 repeats the above voice message until a tone signal “1” is received from the telephone set 13, the voice call connection is disconnected, or a predetermined time (for example, 1 minute) elapses. To do.

  In response to the above voice message, the store clerk dials “1” (pushes the “1” button) to accept the reservation, and simply hangs the handset if the reservation is not accepted. I do. When “1” is dialed, the telephone 13 issues a tone signal “1” to the voice call connection.

When the server apparatus 11 receives the tone signal “1” from the telephone set 13 (S204; Yes), it assigns a unique reservation number to this reservation request (S205), and assigns the assigned reservation number to the record data of this reservation request. Store in the data field “reservation number”. Subsequently, the server device 11 transmits the assigned reservation number to the store clerk by, for example, the following voice message (S206).
“We have accepted your reservation. The reservation number is XXX. Thank you very much.”

  When receiving a reservation acceptance response as described above, the server device 11 reads the mail address of the user who made this reservation request from the user database (FIG. 5), and sends a reservation completion notification mail to the mail address. Send.

  On the other hand, if it fails to receive a reservation acceptance response (S204; No), the server device 11 sends a reservation failure notification mail to the mail address of the user who made the reservation request.

  The user can know the result of the reservation by the notification mail transmitted from the server device 11 as described above. Further, for example, the user touches a “reservation confirmation screen” button on the top menu screen (FIG. 7) displayed on the terminal device 12 to display a reservation confirmation screen as shown in FIG. Can also be confirmed.

  As described above, according to the store reservation system 1, after narrowing down the stores by inputting the conditions, the user can make an inquiry as to whether or not reservations can be made simultaneously to a plurality of candidate stores. Furthermore, the user can apply for a reservation only by performing a simple selection operation on any store that can be reserved.

  Further, according to the store reservation system 1, when a store clerk receives a call about whether or not reservation is possible, it can respond by simply performing a push operation. Furthermore, when a store clerk receives a reservation application call, the store clerk can accept the reservation by simply performing a simple push operation.

  In the store reservation system 1, in addition to the above function, a function of making a call to a user who has made a reservation by a store clerk is provided. The operation of the store reservation system 1 in that function will be described below.

  The store clerk, for example, in the case where the user does not come to the store even at the time of the reservation, for example, in order to contact the user, the fixed for user contact that has been notified in advance by the operator of the store reservation system 1 Is called from the telephone set 13 (phone number for calling the server device 11).

  When the server apparatus 11 detects an incoming call from the telephone set 13, it performs the automatic voice response process shown in FIG. 15 in accordance with the voice call establishment procedure data (third procedure data) stored in advance in the storage means 111. To do.

  As shown in FIG. 15, in the voice automatic response for voice call confirmation, when the server apparatus 11 detects an incoming call from the telephone 13 in the store (S301), it performs a process of raising the handset in response to the call. As a result, a voice call connection is established between the server device 11 and the telephone 13 in the telephone network 9 (S302).

In response to the establishment of the voice call connection, the server device 11 utters, for example, the following voice message to the store telephone 13 (S303).
"Please dial the reservation number."

  When the store clerk sequentially pushes the reservation number to the telephone set 13 in response to the voice message, a series of tone signals indicating the reservation number is sent from the telephone set 13 to the server device 11. When the server apparatus 11 receives these tone signals, it searches the reservation management database (FIG. 6) for a data record using the reservation number indicated by the tone signal as a search key. Further, the server device 11 searches the user database (FIG. 5) using the user ID stored in the data field “user ID” of the searched data record as a search key, and searches the data field “ The telephone number stored in “phone number” is read (S304).

Subsequently, the server device 11 utters, for example, the following voice message to the telephone set 13 (S305).
“The caller is being called. Please wait.”

  In parallel with the voice message reproduction process in S305, the server apparatus 11 makes a call to the telephone number of the user read in S304 (S306).

  When the user terminal device 12 receives a call from the server device 11, the terminal device 12 sounds a ringing tone or the like. When the user performs an operation to raise the handset in response to this call, a voice call connection is established between the server device 11 and the terminal device 12 (S307; Yes).

When the voice call connection with the terminal device 12 is established, the server device 11 utters, for example, the following voice message to the terminal device 12 (S308).
“We will connect you from the reserved store.”

  Thereafter, the server device 11 interconnects the voice call connection established with the telephone 13 of the store and the voice call connection established with the terminal device 12 (S309). Thereby, a salesclerk and a user can talk directly.

On the other hand, when the voice call connection corresponding to the outgoing call in S306 is not established after a predetermined time (for example, 3 minutes) has elapsed (S307; No), the server device 11 makes a call to the store telephone 13 as follows, for example: A voice message is uttered (S310).
“The reservation did not answer the phone. Please try again later.”

  As described above, according to the store reservation system 1, the store clerk can make a call to a user who is a reservation person with a simple operation of calling a predetermined phone number and pushing the reservation number. At that time, the user's telephone number does not need to be informed to the store. Therefore, it is desirable for the user and the store from the viewpoint of personal information protection.

[Modification]
The above-described embodiments can be variously modified within the scope of the technical idea of the present invention. Examples of these modifications are shown below.

  In the store reservation system 1 described above, the store to be reserved is a restaurant, but the types of stores that can be used in the store reservation system 1 are not limited to restaurants, and can be used for any other types of stores. It is.

  Moreover, in the store reservation system 1 described above, it has been described that, in narrowing down the stores, it is possible to narrow down the stores whose distance from the current position of the terminal device 12 is equal to or less than the distance specified by the user. Alternatively, it is possible to narrow down the stores where the time required for the terminal device 12 to move from the current position is equal to or less than the time specified by the user.

  In that case, for example, the server device 11 transmits data indicating the current position and the location of the store to an external server device that provides the transfer guide information, and data indicating route information sent from the external server device as a response to the data. Based on this, the above functions can be realized by narrowing down the stores. Alternatively, a configuration in which the server device 11 includes a route search function may be employed.

  Further, in the store reservation system 1 described above, all data (store attribute data) indicating the store information transmitted to the terminal device 12 is read from the store database stored in the storage unit 111 of the server device 11. However, in addition to or instead of this, the server device 11 acquires data indicating store information from an external server device that provides store information, and transmits the data to the terminal device 12. Good.

  Alternatively, the server device 11 transmits the URL of the external server device that provides the store information to the terminal device 12, and the terminal device 12 indicates the store information directly from the external server device according to the URL or the like. A configuration for acquiring data may be employed.

  In the store reservation system 1 described above, a store clerk may access the server device 11 via the Internet 8 using his / her terminal device to check information such as a reservation number. In that case, the store clerk inputs a predetermined URL in the browser of the terminal device, and displays the store Web page (my page) by inputting the store ID and the store password on the displayed login screen. Can do. On the Web page, the reservation number and the like can be confirmed.

  Furthermore, if the terminal device used by the store clerk has a telephone function, such as a smartphone, for the user who made the reservation from the reservation confirmation screen displayed by the store clerk using the browser function or application function, The process of making a call via the server device 11 can also be automated. In that case, when the store clerk touches the reservation number, for example, the terminal device automatically performs a dial operation on the server device 11 and a push operation of the reservation number in the subsequent automatic voice response. As a result, it becomes possible to more easily contact the store clerk.

  Moreover, the structure which links the store reservation system 1 mentioned above with the existing navigation system may be employ | adopted. Specifically, on the store detail screen (FIG. 10), the reservation confirmation screen (FIG. 14), etc., for example, when a map is touched, the terminal device 12 is connected to the external server device that provides the navigation service. Position data indicating the current position and data indicating the position of the store are transmitted. As a response to the transmission of these data, navigation is performed by map display, voice, etc. in the terminal device 12 according to the route data transmitted from the external server device. At that time, during navigation, the terminal device 12 transmits position data to an external server device, receives updated route data transmitted as a response thereto, and continues navigation.

  Alternatively, when the terminal device 12 has a navigation function, the component related to the store reservation system 1 of the terminal device 12 delivers data indicating the location of the store to the navigation component, and the navigation component performs subsequent navigation. Also good.

DESCRIPTION OF SYMBOLS 1 ... Store reservation system, 8 ... Internet, 9 ... Telephone network, 11 ... Server apparatus, 12 ... Terminal device, 13 ... Figure, 13 ... Telephone, 111 ... Storage means, 112 ... Receiving means, 113 ... Calling means, 114 ... automatic voice response means, 115 ... transmission means, 116 ... extraction means, 117 ... reception means, 118 ... interconnection means, 121 ... transmission means, 122 ... reception means, 123 ... acquisition means, 124 ... position data acquisition means, 125 … Receiving means

Claims (14)

A server device storing each telephone number of a plurality of stores;
The server device stores first procedure data indicating a procedure of an automatic voice response for reservation availability inquiry and second procedure data indicating a procedure of an automatic voice response for reservation application;
One or more store identification data identifying each of one or more stores of the plurality of stores is transmitted from the terminal device to the server device;
The server device makes a call to the telephone number of the store identified by the store identification data for each of the one or more store identification data;
When a voice call connection is established with a call destination telephone in response to the call, the server apparatus follows the first procedure data to automatically make a voice call for reservation availability inquiry via the voice call connection. Performing a response;
In the automatic voice response for reservation availability inquiry, when a predetermined response signal indicating that reservation is possible is obtained, store identification data of a store identified by the telephone number of the voice call connection from which the predetermined response signal is obtained is A step transmitted from the server device to the terminal device;
The terminal device acquiring store identification data for identifying one store selected by a user from among stores identified by each of the one or more store identification data transmitted from the server device;
Store identification data for identifying the one store is transmitted from the terminal device to the server device;
The server device making a call to a telephone number of a store identified by store identification data identifying the one store;
When a voice call connection is established with a call destination telephone in response to a call to the store telephone number identified by the store identification data identifying the one store, the server device performs the second operation. Performing an automatic voice response for reservation application via the voice call connection according to the procedure data;
In the automatic voice response for reservation application, when a predetermined response signal indicating reservation acceptance is obtained, notification data indicating notification of reservation completion is transmitted from the server device to the terminal device. Way for booking. The server device stores attribute data indicating an attribute of the store for each of the plurality of stores;
The terminal device acquires condition data indicating conditions relating to store attributes desired by the user;
The condition data is transmitted from the terminal device to the server device;
The server device extracting one or more stores in which an attribute indicated by the attribute data satisfies a condition indicated by the condition data;
One or more store identification data identifying each of the one or more stores extracted in the extracting step is transmitted from the server device to the terminal device;
The terminal device includes obtaining one or more store identification data respectively indicating one or more stores selected by the user from the one or more extracted stores;
The one or more store identification data respectively indicating each of the one or more stores selected by the user is transmitted in the step of transmitting the one or more store identification data from the terminal device to the server device. The method described. The terminal device includes a step of acquiring position data indicating a current position,
The method according to claim 2, wherein the condition data indicates a condition related to a distance or a travel time between a current position of the terminal device indicated by the position data and a store. The terminal device acquires number data indicating the number of shop users and time data indicating the use start time of the shop;
The number of people data and the time data are provided from the terminal device to the server device,
The server device utters a voice indicating the number of people indicated by the number of people data and the time indicated by the time data in an automatic voice response for reservation availability inquiry according to the first procedure data. 4. The method according to any one of 3. A server device storing a telephone number of a user of the terminal device;
The server device includes a step of storing third procedure data indicating a procedure of an automatic voice response for establishing a voice call;
When the server apparatus obtains a predetermined response signal indicating reservation acceptance in the voice automatic response for reservation application according to the second procedure data, the server apparatus utters a voice indicating a reservation number for identifying a reservation,
The server device receiving a call in response to an incoming call from a store;
The server device performs a voice automatic response for voice call establishment according to the third procedure data via a voice call connection established in response to the incoming call;
The voice automatic response for establishing the voice call is:
When the server device acquires a voice signal indicating the reservation number via a voice call connection established in response to the incoming call, the telephone number of the user of the terminal device corresponding to the reservation identified by the reservation number Making a call to
When a voice call connection is established in response to a call to the telephone number of the user of the terminal device, the server device establishes a voice call connection established in response to the call and a voice established in response to the call reception. 5. A method according to any of claims 1 to 4, comprising the step of interconnecting a call connection. A memory for storing a telephone number of each of a plurality of stores, first procedure data indicating a procedure for automatic voice response for inquiries about reservation availability, and second procedure data indicating a procedure for automatic voice response for reservation application Means,
Receiving means for receiving one or more store identification data for identifying each of one or more stores of the plurality of stores from the terminal device;
With respect to each of the one or more store identification data received by the receiving means, calling means for calling the telephone number of the store identified by the store identification data;
When a voice call connection is established with a call destination telephone in response to a call made by the calling means, a voice automatic for reservation availability inquiry via the voice call connection is performed according to the first procedure data. Automatic voice response means for responding;
A store identified by a telephone number of a voice call connection from which the predetermined response signal is obtained when a predetermined response signal indicating that reservation is possible is obtained in the automatic audio response for reservation availability inquiry by the automatic voice response means Transmitting means for transmitting the store identification data to the terminal device,
The receiving means receives store identification data for identifying one store selected by the user of the terminal device, transmitted from the terminal device as a response to the transmission of store identification data by the transmitting means,
The calling means calls the telephone number of the store identified by the store identification data for identifying the one store received by the receiving means,
The voice automatic response means establishes a voice call connection with a call destination telephone in response to a call to a store telephone number identified by store identification data for identifying the one store by the calling means. If so, according to the second procedure data, an automatic voice response for reservation application through the voice call connection is performed,
The transmission means transmits notification data indicating reservation completion notification to the terminal device when a predetermined response signal indicating reservation acceptance is obtained in the automatic voice response for reservation application by the voice automatic response means. A server device;
Transmitting means for transmitting one or more store identification data for identifying each of one or more stores among a plurality of stores stored in the storage means of the server device to the server device;
Receiving means for receiving store identification data of one or more stores transmitted from the server device as a response to one or more store identification data transmitted by the transmitting means of the own device;
A terminal comprising: acquisition means for acquiring store identification data for identifying one store selected by a user from among stores identified by each of the one or more store identification data received by the receiving means of the own device Equipment and
The transmission unit of the terminal device transmits store identification data for identifying one store acquired by the acquisition unit of the terminal device to the server device,
The reception unit of the terminal device receives notification data indicating a reservation completion notification transmitted from the server device in response to store identification data identifying one store transmitted by the transmission unit of the terminal device. System. The storage means of the server device stores attribute data indicating an attribute of the store for each of the plurality of stores,
The acquisition unit of the terminal device acquires condition data indicating a condition related to a store attribute desired by the user,
The transmission unit of the terminal device transmits the condition data acquired by the acquisition unit of the terminal device to the server device,
The receiving means of the server device receives the condition data from the terminal device;
The server device has one or more stores whose attributes indicated by the attribute data stored in the storage unit of the server device satisfy a condition indicated by the condition data received by the receiving unit of the server device. An extraction means for extracting,
The transmission unit of the server device transmits one or more store identification data identifying each of the one or more stores extracted by the extraction unit of the server device to the terminal device,
The receiving unit of the terminal device receives one or more store identification data transmitted from the server device as a response to the condition data transmitted by the transmitting unit of the terminal device,
The acquisition unit of the terminal device is one or more stores each identified by the one or more store identification data transmitted from the server device as a response to the condition data transmitted by the transmission unit of the terminal device. Acquiring one or more store identification data respectively indicating one or more stores selected by the user from
The transmission unit of the terminal device transmits one or more store identification data indicating each of the one or more stores selected by the user when transmitting the one or more store identification data to the server device. Item 7. The system according to Item 6. The terminal device includes position data acquisition means for acquiring position data indicating a current position,
The system according to claim 7, wherein the condition data indicates a condition relating to a distance or a travel time between the current position of the terminal device indicated by the position data and the store. The acquisition means of the terminal device acquires number data indicating the number of shop users and time data indicating a use start time of the shop,
The transmission means of the terminal device transmits the number data and the time data to the server device,
The receiving means of the server device receives the number of people data and the time data from the terminal device,
The voice automatic response means of the server device outputs a voice indicating the number of people indicated by the number of people data and the time indicated by the time data in the automatic voice response for inquiries about reservation availability according to the first procedure data. The system according to any one of claims 6 to 8. The storage means of the server device stores a telephone number of a user of the terminal device,
The storage means of the server device stores third procedure data indicating a procedure of an automatic voice response for establishing a voice call,
The voice automatic response means of the server device sets a reservation number for identifying a reservation when a predetermined response signal indicating reservation acceptance is obtained in the voice automatic response for reservation application according to the second procedure data. Speak the voice
The server device includes a receiving means for receiving a call in response to an incoming call from a store telephone,
The voice automatic response means of the server device performs a voice automatic response for establishing a voice call according to the third procedure data via a voice call connection established in response to reception by the reception means of the server device. ,
The server device corresponds to the reservation identified by the reservation number when the voice automatic response means of the server device acquires a voice signal indicating the reservation number in the voice automatic response for establishing the voice call. A calling means for calling the telephone number of the user of the device;
When a voice call connection is established in response to a call made by the calling means of the server device, the server device establishes a voice call connection established in response to the call and a voice established in response to the incoming call. The system according to any one of claims 6 to 9, further comprising interconnection means for interconnecting the call connection. A memory for storing a telephone number of each of a plurality of stores, first procedure data indicating a procedure for automatic voice response for inquiries about reservation availability, and second procedure data indicating a procedure for automatic voice response for reservation application Means,
Receiving means for receiving one or more store identification data for identifying each of one or more stores of the plurality of stores from the terminal device;
With respect to each of the one or more store identification data received by the receiving means, calling means for calling the telephone number of the store identified by the store identification data;
When a voice call connection is established with a call destination telephone in response to a call made by the calling means, a voice automatic for reservation availability inquiry via the voice call connection is performed according to the first procedure data. Automatic voice response means for responding;
A store identified by a telephone number of a voice call connection from which the predetermined response signal is obtained when a predetermined response signal indicating that reservation is possible is obtained in the automatic audio response for reservation availability inquiry by the automatic voice response means Transmitting means for transmitting the store identification data to the terminal device,
The receiving means receives store identification data for identifying one store selected by the user of the terminal device, transmitted from the terminal device as a response to the transmission of store identification data by the transmitting means,
The calling means calls the telephone number of the store identified by the store identification data for identifying the one store received by the receiving means,
The voice automatic response means establishes a voice call connection with a call destination telephone in response to a call to a store telephone number identified by store identification data for identifying the one store by the calling means. If so, according to the second procedure data, an automatic voice response for reservation application through the voice call connection is performed,
The transmission means transmits notification data indicating reservation completion notification to the terminal device when a predetermined response signal indicating reservation acceptance is obtained in the automatic voice response for reservation application by the voice automatic response means. Server device. Transmitting means for transmitting one or more store identification data for identifying each of one or more stores among a plurality of stores stored in the storage means of the server device to the server device;
Receiving means for receiving store identification data of one or more stores transmitted from the server device as a response to the one or more store identification data transmitted by the transmitting means;
Acquisition means for acquiring store identification data for identifying one store selected by the user from stores identified by each of the one or more store identification data received by the receiving means; and , Transmitting store identification data for identifying one store acquired by the acquiring means to the server device,
The receiving device receives notification data indicating a notification of reservation completion transmitted from the server device as a response to store identification data for identifying one store transmitted by the transmitting device. Computer
The program which functions as the said memory | storage means with which the server apparatus of Claim 11 is provided, the said receiving means, the said calling means, the said audio | voice automatic response means, and the said transmission means. Computer
The program which functions as the said transmission means with which the terminal device of Claim 12 is provided, the said receiving means, and the said acquisition means.

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