KR101243761B1 - The telephone directory assistance method and telephone directory assistance system - Google Patents

Abstract

The present invention allows a user to select various service menus when using the 114 telephone number guide system through a mobile terminal or a wired telephone such as a mobile phone or a smart phone in order to know the telephone number to be guided. Customers can call their own phone numbers from various companies in each region (for example, pharmacies, hospitals, convenience stores, saunas, health clubs, restaurants, opticians, bakeries, taverns, schools, etc.) in Yeonje-dong, Yeonje-gu, Busan. Each company receives a certain fee and assigns a unique number to inform each other so that separate advertising revenue can be generated. 2) Companies in each region promote their branches to general consumers and generate operating profits accordingly. 3) the customer closest to your region Information received phone number and want to implement systems and 114 directory assistance telephone number information service methods that can be provided with ease from the telephone 114 being automatically connected.

Description

Phone number guidance service method {THE TELEPHONE DIRECTORY ASSISTANCE METHOD AND TELEPHONE DIRECTORY ASSISTANCE SYSTEM}

The present invention relates to a 114 telephone number guide system that allows the telephone user to be informed of the other party's telephone number when the telephone user does not know the telephone number of the other party to be called. For example, you can register phone numbers for pharmacies, hospitals, convenience stores, restaurants, moving centers, etc. in the 114 Information System, and then call the 114 telephone company to ask for the number. By automatically providing business phone numbers, customers can quickly and easily find the phone numbers of various businesses in their area at any time, while 114 telephone offices can generate advertising revenue from businesses in each region. Local businesses can promote their stores and make them profitable. Relate to directory assistance method.

As is well known, the telephone number guide service allows a customer (a user who wants to be informed of the other party's phone number using the 114 information system to know the other party's phone number: hereinafter referred to as the "customer") dials 114 When you call the telephone number guide system, a telephone company representative will tell you the telephone number through an answering machine. However, the phone number must be dialed after writing or memorizing the phone number because the phone number is output through the handset of the customer.

Such a telephone number guide system and method has the inconvenience of having to memorize the phone number directly from the telephone company guide and dial the number manually. If you need to make a call afterwards, there was a disadvantage that additional discomfort accompanied by the memo was accompanied.

In order to improve the inconvenience as described above, there is conventionally a method for selectively receiving the guidance of the inquiry telephone number after a call with a telephone company representative in a mode such as listening to a voice signal, texting service or automatic connection. Known.

On the other hand, Korean Patent Laid-Open Publication No. 2003-0065235 and Publication No. 2001-0083980 disclose a conventional telephone number guide service method and 114 telephone number guide system. Telephone number guidance system and service method for providing services such as automatic connection has been disclosed.

In the case of the public disclosure of the first application, when the customer uses the 114 information system to know the other party's phone number, the telephone company guide informs the customer of the contact phone number in three ways (for example, listening to information, text service, and automatic connection). In this case, the customer selects one of the three methods (for example, a text service), receives a service, checks the text stored in his mobile phone, and then makes a phone call.

However, such a public invention has a problem that the telephone number is guided through the 114 guide system the next time, when the guide is listened to by the guide or by the automatic connection method. If you delete the characters stored in the, as mentioned above, once again there was a hassle to be guided through the telephone number through the guide system.

In particular, the conventional general 114 information system and the above-described public invention automatically guides the phone numbers of various companies (eg, Chinese restaurants, ribs, various restaurants, pharmacies, hospitals, convenience stores, etc.) located in each region. Since the customer does not have a system and wants to call the 114 telephone office and want to know which company is closest to the customer's location (eg, a Chinese home), he would like to ask 114 receptionists, Please tell me the phone number for the Chinese house near you, and the guide will tell you the phone number for the Chinese house near Yeonsu-dong. However, if you simply provide a Chinese home phone number in Sandong-dong, you will be informed of the Chinese home phone number far from the customer's area. This will spread the food such as jajangmyeon or champon during the delivery process. There is a problem that cannot be eaten. For example, if you want to know the pharmacy closest to your location, the 114 receptionist does not know where you are and simply gives you the phone number of the pharmacy in Yeonje-gu, Busan. Has the disadvantage of not being able to visit a pharmacy near him, but having to visit a pharmacy in a distant area.

As such, the conventional 114 guidance system could not immediately inform the nearest company in the area (or location) where the customer is located, which made it difficult for customers to use the business in distant areas. There was a problem that could not give a unique advertising number to inform their sales office phone number to get additional advertising revenue.

The present invention is to solve the above problems, it is to inform the phone number of the nearest company in the place where the customer is able to automatically connect and call, as well as the customer only dials the speed dial number that he knows automatically The purpose is to provide a telephone number guide service method that can be connected to the company to call.

In addition, another object of the present invention is to provide a telephone number guide service method to enable 114 telephone offices to generate ancillary advertising revenue and to promote local businesses to consumers in each region and to obtain operating profits In providing.

The present invention provides an information telephone number DB storage unit that stores various telephone numbers, an ARS server that transmits a telephone number found in the information telephone number DB storage unit to a customer when the customer inquires a telephone number to be informed, and a customer. When inquiring the phone number to receive the guidance, the SMS server that transmits the phone number found in the information telephone number DB storage unit via text message through the mobile communication network, and when the customer inquires the telephone number through the 114 information system, It includes a location tracking system that tracks the area that is currently trying to call in real time, and a local phone number DB storage unit that stores a database of the phone numbers of the companies for a fee from 114 local offices. Characterized in that.

In addition, the present invention the customer tries to call 114 via a mobile terminal or a wired telephone, and the call with the receptionist, the receptionist guides the telephone number DB storage unit corresponding to the telephone number requested by the customer A first step of searching in; A second step of informing each of the service menus "voice guide service", "automatic connection service", "text guide service", and "specific menu selection service" by voice to inform the guide phone number; When the customer selects the "Special menu selection service" from the above service menu, the key word corresponding to the telephone number of the company stored in the local telephone number DB storage unit among the businesses in the region where the customer is currently trying to call A third step of hearing; In the third step, a fourth step of selecting and guiding any one of an automatic connection guide, a voice guide, or a text guide to a phone number of a company corresponding to a shortcut key inputted by a customer among the shortcut keys spoken as a guide comment. do.

The present invention allows the customer to receive the telephone number guide service through the 114 telephone company to automatically connect to the phone number of the company (for example, pharmacy) that is closest to the customer's own place, as well as to automatically connect Convenience, and when a customer dials a 114 telephone company and dials a speed dial number they know (for example, a moving center) during the announcement, the call is automatically Because of this, customers have the advantage of being able to talk to the business quickly.

In addition, 114 telephone offices can generate additional advertising revenue by automatically connecting these companies and customers for a small fee from businesses in each region, and businesses in each region can also sell their branches to customers. Not only can it be promoted, but it also has the advantage of generating a lot of operating revenue.

1 is a view showing the configuration of 114 telephone number guide system according to an embodiment of the present invention.
2A and 2B are flowcharts sequentially illustrating a method of receiving a telephone number guide service through the 114 telephone number guide system shown in FIG.

Hereinafter, an embodiment of the present invention will be described with reference to the accompanying drawings. In the following detailed description, one exemplary embodiment of the present invention will be described in order to accomplish the above-mentioned technical problems. And other embodiments which may be presented by the present invention are replaced by descriptions in the constitution of the present invention. Like reference numerals in the drawings refer to like elements.

On the other hand, the term "114" or "114 telephone station" used in the present invention means a telephone number guide system that is currently providing a telephone number to general consumers in Katie Co., Ltd., the term 114 is a telephone number in Katie Co., Ltd. It should not be limited to a system for providing guidance services, and should be interpreted collectively as an information system for guiding telephone numbers in all carriers.

In the present invention, to use the 114 phone number guide system through a mobile terminal or a wired telephone such as a mobile phone or a smart phone in order to know the phone number to be guided, it is possible to select a variety of service menu, preferably 1) in 114 Customers can call their own phone numbers from various companies in each region (for example, pharmacies, hospitals, convenience stores, saunas, health clubs, restaurants, opticians, bakeries, taverns, schools, etc.) in Yeonje-dong, Yeonje-gu, Busan. Each company receives a certain fee and assigns a unique number to inform each other so that separate advertising revenue can be generated. 2) Companies in each region promote their branches to general consumers and generate operating profits accordingly. 3) to the customers closest to their region It is guided a number of bodies being automatically connected and easy to implement in St. can be provided with a phone number from the 114 telephone information service method.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram illustrating a configuration of a 114 phone number guide system according to an embodiment of the present invention. Telephone number guide system according to an embodiment of the present invention is a conventional mobile terminal 100, landline telephone 102, 114 telephone station 108 including a 114 guide system 110 and location tracking system 112, and Guide telephone number DB storage unit 114, regional telephone number DB storage unit 116, ARS server 118, SMS server 120 is composed of.

Referring to FIG. 1, the mobile terminal 100 refers to a communication terminal such as a mobile phone or a smart phone carried by general consumers, and is connected to the 114 telephone station 108 through the mobile communication network 104. The landline telephone 102 is a conventional telephone in a home or office, and is connected to the 114 telephone station 108 through the PSTN 106.

The 114 telephone station 108 includes a 114 guide system 110 and a location tracking system 112, and refers to a communication company that guides a telephone number operated by KT Co., Ltd. The 114 guide system 110 when the customer dials 114 to access the phone number through the various service menus that the receptionist requests the customer through the service number (that is, the phone number that the customer inquires) It is a system to perform. The location tracking system 112 is a system that tracks in real time the place where the customer is currently trying to call when the customer inquires a phone number through the 114 guide system 110. In this case, the location tracking system 112 may apply a location tracking technology that is generally used, for example, GPS, Cell-ID, trigonometry, fingerprinting, code division multiple access (CDMA) or mobile communication such as GSM. It is preferable to use a communication technology such as technology, Wi-Fi (IEEE 802.11b), Zigbee (IEEE 802.15.4), UWB, Bluetooth, RFID and the like.

On the other hand, the above-mentioned 114 guide system 110 is a guide phone number DB storage unit 114, 114 telephone stations (stored in a variety of phone numbers (for example, public telephone numbers, corporate telephone numbers, public office telephone numbers, etc.)) In 108, a regional telephone number DB storage unit 116, which receives a predetermined fee from each region-based company and stores the telephone number of the database in a database, and includes a general ARS server 118 and an SMS server 120 do.

At this time, the ARS server 118 is found in the guide phone number DB storage unit 114 or region-specific phone number DB storage unit 116 when the customer inquires a phone number to be guided through the 114 guide system 110 It is responsible for transmitting the telephone number to the customer. The SMS server 110 transmits the guided phone number by text using the mobile communication network 102 when the customer wants to receive the guide phone number by text.

As described above, the regional phone number DB storage unit 116 is a business that operates in each region (for example, pharmacies, hospitals, convenience stores, saunas, health clubs, health clubs, etc. located in Yeon-dong, Busan, Yeonje-gu). Restaurants, opticians, bakeries, taverns, schools, moving centers, etc.) are each connected by 114 telephone offices (108) so that they can automatically connect their branches with customers (telephone calls) to generate operating profits and promote businesses. It is a place to store a phone number of each local company for a small fee from the companies. This will be described in detail with reference to a preferred example as follows.

First, 114 telephone station 108 assigns a unique number to a Chinese house, a pharmacy, a hospital, a convenience store, and a tavern operating in Yeonsan-dong, Yeonje-gu, Busan, and receives a fee for this. That is, the 114 telephone station 108 receives a predetermined fee and assigns the unique number "1" to the Chinese house A in Yeondong-dong, and assigns the unique number "2" to the pharmacy A for a predetermined fee. Assign a unique number "3" to A, assign a unique number "4" to convenience store A, and assign a unique number "5" to tavern A. In this way, each company in the operation building receives a predetermined fee and assigns a unique number "1 to 9". At this time, the unique number "1 to 9" means the dial number on the mobile terminal 100 or the wired telephone 102, and serves as a shortcut for customers to press quickly and conveniently.

 Here, when the 114 telephone station 108 distributes a unique number to each company in the operation building, the contract period may be arbitrarily set (for example, 1 year unit, 6 month unit, 3 month unit, etc.) , If the same business is in multiple places (e.g. Pharmacy A, Pharmacy B, Pharmacy C, Pharmacy D, etc.), assign a unique number to the highest winning bidder by bidding or assign the unique number to the first applicant Alternatively, different unique numbers may be assigned to each other (for example, pharmacy A may be assigned a unique number “2” and pharmacy B may be assigned a unique number “7”). In addition, if there are many companies that want to be assigned a unique number, the unique number can be decomposed to each company by increasing the number such as "10, 11, 12, 13, ...".

According to such a configuration, when the customer inquires the pharmacy phone number to the 114 telephone station 108 through the mobile terminal 100 or the landline telephone 102 at the current location (for example, Yeondong-dong, Busan Yeonje-gu), location tracking The system 112 tracks the location of the customer in real time, and at the same time, the 114 guide system 110 connects the pharmacy A registered with the 114 telephone station 108 with the customer (phone call). This operation will be readily understood by the details of FIGS. 2A and 2B described below.

Hereinafter, a method of guiding a telephone number using the 114 telephone number guide system of the present invention configured as described above will be described in detail with reference to FIGS. 1, 2A, and 2B.

1 and 2A, when a customer wants to know a phone number using the 114 guide system 110, first, in step 200, the user dials 114 through the mobile terminal 100 or the wired telephone 102. Try. After that, the customer connects with the receptionist in step 202 and informs the telephone number of the contact. In step 204, the location tracking system 204 tracks the place (location) where the customer is located in real time. Proceed with guidance.

That is, when the customer makes a query to the receptionist in step 202, such as "Please guide our pharmacy phone number in Busan Yeonje-gu," etc., the receptionist is stored in the guide phone number DB storage unit 114 shown in FIG. Search for the telephone number of "Our drugstore located in Yeonsan-dong", and start the voice guidance in step 206. In step 206, the guide starts voice guidance of the four service menus (where the guide can provide a voice guidance or can use the automatic voice system for voice guidance). "Voice guidance service" to guide the number by voice, "Automatic connection service" to automatically connect to the information phone number, "Text guide service" to send the text message to the customer's mobile phone, and "Special information" You will hear a voice prompt that asks you to choose one of the menu selection services (for example, pressing 100 will guide you to the nearest company (or sales office) close to where you are).

Thereafter, the customer selects one service menu from the service menu transmitted from the receptionist in steps 208 and 210. In this case, when the user selects the “voice guidance service” menu as in step 212, the customer calls the receptionist. The number is spoken by voice and written on a memo.

If, in step 214, the "automatic connection service" menu is selected, the customer is automatically connected to the guide phone number through the ARS server 118 of the 114 guide system 110. In addition, when the "text guide service" menu is selected in step 216, the customer is sent to the text message via the SMS server 120, the guide phone number.

Meanwhile, when the customer presses the shortcut key “100” on his or her mobile terminal 100 or the wired telephone 102 in step 206, the 114 guide system 110 displays a specific menu in step 218. Recognizing that the selected, and in step 220 will provide a phone number of the pharmacy A in 'Yonsan-dong, Busan Yeonje-gu'. That is, when the customer presses the shortcut key “100” immediately in step 202 or step 206, step 220 guides the company name registered in 114 telephone station 108 in order. For example, “Chinese House A is number 1 and Pharmacy A is number 2”. Press # 3 for Hospital A, # 4 for Convenience Store A, # 5 for Bar A, and so on. " At this time, if the customer inquiries our pharmacy is registered in the local telephone number DB storage unit 118 of the 114 telephone station 108, "our pharmacy, press 7" will flow the announcement.

Subsequently, when the local guide service is performed in step 220 described above, if the customer presses a unique number (for example, number 2), the pharmacy A is immediately connected (phone call). At this time, if necessary, as shown in step 222, a "voice guidance" service can be received, as in step 214, a "automatic connection" service can be received, and as shown in step 216, a "text guide" service can be selectively received.

On the other hand, the customer tries to call 114 via his mobile terminal 100 or wired telephone 102 to know the telephone number using the 114 guide system 110, and then the speed dial number (that is, unique) If you dial the unique number immediately when you know the number, for example, if you know the unique number 2 of Pharmacy A in Yeondong-dong, and the customer dials number 2, the customer can call the pharmacy A company immediately. do. This is obvious that it can be implemented through the system of Figure 1 proposed in the present invention. That is, in step 206, when the customer presses the unique number (shortcut) number 2 immediately without pressing the shortcut key "100", the customer is connected to the pharmacy A and tries to make a call.

100: mobile terminal 102: landline telephone
104: mobile communication network 106: PSTN
108: 114 Telephone Office 110: 114 Information System
112: location tracking system 114: information telephone number DB storage unit
116: regional telephone number DB storage unit 118: ARS server
120: SMS server

Claims (3)

delete Information telephone number DB storage unit that stores a variety of phone numbers, ARS server that sends to the customer the telephone number found in the information telephone number DB storage unit when the customer inquires the phone number to be guided, and the customer wants to be guided SMS server that sends the phone number found in the above information telephone number DB storage unit via text message through the mobile communication network, and when the customer inquires the phone number through the 114 information system, the customer makes a current call. 114 phone numbers, including a location tracking system that tracks the area being attempted in real time, and a regional phone number DB storage unit that stores a database of the phone numbers of the companies at a 114 fee for a fee from local companies. In a method of guiding a telephone number using a guidance system,
The customer attempts to call 114 using a mobile terminal or a landline phone and talks with a receptionist. The receptionist searches for a phone number corresponding to the inquiry telephone number requested by the customer in the information telephone number DB storage unit. Steps;
Service menu "Voice Guidance Service", "Automatic Connection Service", "Text Guidance Service", "To inform the customer of the above guidance telephone number, the telephone number of the company in the region where the customer is currently trying to call the 114 Guidance System A second step of notifying each of a specific menu selection service of notifying "by voice;
When the customer selects the "Special menu selection service" from the above service menu, the key word corresponding to the telephone number of the company stored in the local telephone number DB storage unit among the businesses in the region where the customer is currently trying to call A third step of hearing;
In the third step, a fourth step of selecting and guiding any one of an automatic connection guide, a voice guide, or a text guide to a phone number of a company corresponding to a shortcut key inputted by a customer among the shortcut keys spoken as a guide comment. How to call phone number service. delete

Images