JP2021174492A - Improvement of convenience on day of eating and drinking by intervention of gourmet website - Google Patents

Abstract

To solve a problem that since a gourmet website where the customer make a reservation for a restaurant is not linked to a restaurant ordering system, and a smartphone owned by the customer is limited to a role of presenting a coupon on a day of eating and drinking, the gourmet website does not support a customer to eat and drink within a budget, and cannot realize potential that leads to vitalization of customer use and improvement of restaurant service.SOLUTION: By adding a function to set a budget and others to a gourmet website to link with an ordering system of a restaurant and a smartphone of a customer with each other on a day of eating and drinking, the customer can check budget consumption status on an order terminal or the smartphone each time the customer places an order, which leads to improved service such as providing safe an eating and drinking opportunity, and facilitates customer acquisition at the restaurant, and then can lead to promotion of use of the gourmet website.SELECTED DRAWING: Figure 1

Description

According to the present invention, in a system for reserving a restaurant on a website (gourmet site), the customer who uses the restaurant can set a budget for eating and drinking in advance, and then sets each time a food or drink is ordered on the day of using the restaurant. It is related to a system that allows the budget consumption status to be subtracted from the budget and notified to the customer's smartphone one by one via the order terminal of the restaurant or the gourmet site.

In some restaurants equipped with an ordering system, customers can freely order food and drinks from the ordering terminal and check accounting information, but customers can check the total amount of membership fees such as food and drink budgets and banquets in real time. is not it.

On the other hand, the gourmet site that mediates restaurant reservations does not play a role in managing the customer's food and drink budget on the day of eating and drinking, even though it has a means of online cooperation with the restaurant side and customers.

In addition, points accumulated by customers due to past use of the gourmet site and coupons issued via the gourmet site are settled at the time of accounting, so real-time budget digestion management during eating and drinking after incorporating it into the budget in advance The current situation is that it cannot be used for.

The relationship between the gourmet site and customers and restaurants is to mediate reservations, issue coupons to customers, and give points, but there is no coordination with customers' orders and payments on the day of eating and drinking, and the customer's food and drink budget is exhausted. It was not possible to provide information such as the situation in real time.

The present invention links the gourmet site, the ordering system on the restaurant side, and the smartphone owned by the customer online on the day of eating and drinking, so that the customer's preset eating and drinking budget consumption status is added to each order in the form of coupons and points held. By providing a means to make it possible to confirm, the problem of lack of service on the day of eating and drinking will be solved, and the participation of restaurants on gourmet sites will increase and the use of customers will be activated. ..

Use of gourmet site When a customer makes a reservation for a restaurant from the gourmet site, the gourmet site, the restaurant ordering system, and the customer's smartphone can be linked online on the day of the meal to develop a real-time service. Was considered.

In the function for customers to make reservations from the gourmet site, we will add a function to the gourmet site so that customers can enter and set the amount of food and drink budget, the amount of arrival they want to receive reminders, and the amount of excess allowance. On the day of eating and drinking, the gourmet site, the restaurant ordering system, and the customer's smartphone are linked online, and each time the customer places an order from the ordering terminal, the budget is deducted from the set budget, and the results are calculated one by one for the ordering terminal and the customer. By notifying the smartphone, and if there is a setting of the amount of money that you want to receive reminders, you will also be notified of the reminders when that amount is reached, so that you can provide the food and drink budget consumption status in real time and call attention. It becomes possible. For customers who want to reduce the frequency of notifications to smartphones, it is possible to make selection settings by customers, such as reminding customers when the set amount is reached.

According to the present invention, a customer can set a food and drink budget amount, a certain amount reached, an allowable excess amount, etc. through a gourmet site in a form that takes into account the use of coupons and points held, and subtracts from the set budget for each order on the day of food and drink. It is possible to check the results one by one, and when the set amount is reached, it is possible to receive remind notifications to the order terminal and smartphone, so it is possible to grasp the amount of consumption for the food and drink budget in real time. While it will be easier to use restaurants, it will be effective for restaurants to improve services that lead to clear accounting and safe eating and drinking, which will lead to customer acquisition, and as a result, it will be an added value for gourmet sites that implement this system. It has the effect of increasing the participation of restaurants and activating the use of customers.

In addition, even when the restaurant side is entrusted with the management of the food and drink budget at a large number of banquets, the troublesome management is automated by utilizing this system, and there is an effect that information can be provided to customers online.

Furthermore, it is possible to obtain similar effects by using it not only in restaurants but also in retail stores and pachinko parlors other than restaurants, and it is also possible to obtain an automatic settlement function at convenience stores that are promoting unmanned operation. By linking, customers can check the purchase price status in real time, which enhances convenience and can be expected to play a role in promoting unmanned operation and automation.

Cooperation between gourmet site and ordering system

Embodiments of the invention will be described with reference to the drawings based on the examples. In FIG. 1, the customer 1a makes a reservation to the gourmet site 3 in the procedure 11a, and the restaurant 4 is notified in the procedure 11b to that effect. When making a reservation by customer 1a, in addition to the budget for food and drink, the amount that should be used as a reminder notification trigger when a reminder is desired according to the increase in the order amount, the desire to use coupons and accumulated points, etc. can be set together. By doing so, the setting information is also transmitted to the ordering system 6 of the restaurant 4 through the procedure 11b. If there is information that the customer only wants to be notified to the ordering terminal and does not want to be notified to the smartphone, the selection can be made in step 11a and used to determine the necessity of notification on the gourmet site side on the day of eating and drinking. Will be done.

On the day of eating and drinking, when customer 1b places an order from the ordering terminal 5 of the restaurant 4 in step 12, the order details are transmitted to the ordering system 6 in step 13, and from the eating and drinking budget in which coupons and accumulated points are added in the ordering system 6. Is subtracted and the cumulative order is calculated. In this calculation, the balance and the accumulated order amount are calculated, and the amount required for reminding is also compared. The balance and the required reminding are notified to the customer smartphone 2 in steps 14a and 14b, and in step 14c. The order terminal 5 is also notified.

If the ordering system 6 cannot perform the subtraction and cumulative calculation when an order is received from the customer in step 12, the role can be replaced by the gourmet site 3.

According to the present invention, since the customer can check the digestion status of the food and drink budget at the restaurant in real time, there is no need to worry about unintentional overuse, the restaurant can be easily used, and the service to the customer is improved as a restaurant. In addition to being expected to increase sales, it can be expected that gourmet sites that use this system will add value to the site, increasing the participation of restaurants and activating customer usage.

Claims (3)

Customers can set food and drink budgets including the use of coupons and points through the gourmet site, and every time a customer places an order from the ordering terminal at a restaurant on the day of eating and drinking, the balance is deducted from the set budget and the results such as the balance are displayed on the ordering terminal one by one. A system that features notifications to customers' smartphones. As a result of the subtraction process performed for each order in claim 1, when the customer reaches a certain amount such as a preset budget amount or allowable excess amount on the gourmet site, a remind notification is sent to the order terminal or the customer's smartphone in real time. A system that features that. A system that allows customers to check the purchase amount status in real time through a smartphone by linking the budget amount setting and subtraction processing functions in claim 1 with the automatic settlement function at convenience stores that are promoting unmanned operations.

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