JP5806907B2 - Travel sales system and travel sales method - Google Patents
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本発明は、インターネットを介して宿泊施設を代理して顧客に宿泊予約を行わせるための旅行業者の管理・運営に係る旅行販売システム及び旅行業者のための旅行販売方法に関し、特に宿泊施設側の商品開発や宣伝広告を制限せず、且つ顧客からの代金回収がスムーズに行える旅行販売システム及び旅行販売方法に関する。 TECHNICAL FIELD The present invention relates to a travel sales system and a travel sales method for a travel agent related to the management and operation of a travel agent for allowing a customer to make an accommodation reservation on behalf of the accommodation facility via the Internet. The present invention relates to a travel sales system and a travel sales method that do not restrict product development or advertising and can smoothly collect payments from customers.
インターネットを介してホテルや旅館等の宿泊を販売するには大きく分けて２つの方法があり、すなわち１つは宿泊施設を代理する旅行業者が開設するサイトを通じて販売する方法、もう１つは宿泊施設自らが開設するサイト又はショッピングモールを通じて直接顧客に販売する方法である。この２つの方法には宿泊施設から見ると長短があり、前者は旅行業者が顧客からの代金回収をスムーズに行える一方、宿泊や飲食その他のサービスの内容や宣伝広告が旅行業者の販売システムに対応するために制約される。後者はその逆にサービスの企画や宣伝広告が自由に行え、サービスの追加・修正も容易であるが、宿泊という商品の性質上、代金回収のトラブルが生じやく、またトラブルによっては宿泊施設が大きな損害を蒙ることがあった。すなわち顧客が予約を取り消すと取消料が発生するが、クレジットカードによる決済や事前に銀行振込等で支払う場合を除き、訪れなかった顧客に取消料を請求しても支払われないことが多く、また架空の氏名や住所で予約されていると実質的に取消料を徴収することは不可能だった。商品の場合には取り消されても他の顧客に販売すれば済むが、宿泊の場合には空室のままになり、食材の仕入れも無駄になってしまい、宿泊施設に多大な損失を生じていた。特開２００２−２０７９３５には、顧客２１が販売旅行業者１のホームページ４０を閲覧して旅行の予約や代金の支払いや取消等を行い、ホームページ４０は旅行代金の支払いに応じて販売旅行業者１及び主催旅行業者１１にそれぞれ手数料及び原価分を支払う構成が開示されている。 There are two main ways to sell hotel and ryokan accommodations over the Internet: one is through a site established by a travel agency acting for the accommodation, and the other is accommodation. This is a method of selling directly to customers through a site or shopping mall established by the customer. These two methods have advantages and disadvantages from the perspective of accommodation facilities, while the former allows travelers to smoothly collect payments from customers, while the contents of accommodation, food and drinks, and other services and advertisements are compatible with the travel agent's sales system. To be constrained. The latter, on the contrary, is free to plan and advertise services, and can easily add and modify services. However, due to the nature of the product of lodging, troubles in collecting prices tend to occur, and depending on the trouble, there are large accommodation facilities. There was damage. In other words, a cancellation fee is incurred when a customer cancels a reservation, but it is often not paid even if a cancellation fee is charged to a customer who did not visit, except when paying by credit card settlement or bank transfer in advance. It was virtually impossible to collect a cancellation fee if booked with a fictitious name or address. In the case of a product, it can be sold to other customers even if it is canceled, but in the case of accommodation, it remains vacant and the purchase of ingredients is wasted, causing a great loss to the accommodation facility. It was. In Japanese Patent Laid-Open No. 2002-207935, a customer 21 browses a homepage 40 of a sales travel agent 1 to make a reservation for a trip, payment or cancellation of a fee, etc. A configuration in which a commission and a cost are paid to the host travel agent 11 is disclosed.
よって本発明の目的は、宿泊施設側の商品開発や宣伝広告を制限せず、且つ顧客からの代金回収がスムーズに行える旅行販売システム及び旅行販売方法を提供することにある。 Therefore, an object of the present invention is to provide a travel sales system and a travel sales method that can smoothly collect a price from a customer without restricting product development or advertising on the accommodation facility side.
上記目的を達成するために本発明は、インターネットを介して宿泊施設を代理して顧客に宿泊予約の決済を行わせるための旅行業者の管理・運営に係る旅行販売システムにおいて、顧客側通信端末から宿泊予約を受付ける宿泊施設側サーバーが作成した予約情報を受信して該予約情報に基づいて取引条件を作成し、少なくとも取引条件とクレジットカード情報入力欄とを含む予約確認ページを顧客側通信端末に表示させる予約確認ページ表示手段と、顧客側通信端末から取引条件に同意する旨の予約確認の入力及びクレジットカード情報の入力があった場合に、クレジットカード情報及び決済額を含む決済情報をカード決済サーバーに送信する決済情報送信手段と、カード決済サーバーから送信されてきたカード決済の可否に基づいて、顧客側通信端末に旅行業者と顧客との間の宿泊予約に関する契約の成立又は不成立を通知する予約通知手段とを含んで旅行販売システムを構成した。 The present invention in order to achieve the above object, in travel sales system according to the management and operation of travel agencies in order to carry out the settlement of bookings to customers on behalf of the accommodation via the Internet, from the customer side communication terminal and receives the reservation information for accommodation side server to accept the accommodation reservation has been created to create the terms and conditions on the basis of the reservation information, customer-side communication terminal a reservation confirmation page containing at least trading conditions and the credit card information input field a reservation confirmation page display means for displaying, in the case where there is an input of the reservation confirmation of input and credit card information to the effect that consent from the customer side communication terminal to the terms and conditions, payment information, including credit card information and the settlement amount Based on the payment information transmission means to be transmitted to the card payment server and the availability of the card payment transmitted from the card payment server It was constructed travel sales system and a reservation notifying means for notifying the validity or invalidity of the contract for booking between travel agents and the customers to the communication terminal.
また本発明は、インターネットを介して宿泊施設を代理して顧客に宿泊予約の決済を行わせる旅行業者のための旅行販売方法において、顧客側通信端末から宿泊予約を受付ける宿泊施設側サーバーから転送されてきた予約情報を受信して該予約情報に基づいて取引条件を作成し、少なくとも取引条件と顧客のクレジットカード情報入力欄を含む予約確認ページを顧客側通信端末に表示させる予約確認ページ表示過程と、顧客側通信端末から取引条件に同意する旨の予約確認入力及びクレジットカード情報の入力があった場合に、クレジットカード情報及び決済額を含む決済情報をカード決済サーバーに送信する決済情報送信過程と、カード決済サーバーから送信されてきたカード決済の可否に基づいて、顧客側通信端末に旅行業者と顧客との間の宿泊予約に関する契約の成立又は不成立を通知する予約通知過程とを含んで旅行販売方法を構成した。
Further, the present invention relates to a travel sales method for a travel agent that allows a customer to settle an accommodation reservation on behalf of the accommodation facility via the Internet, and is transferred from the accommodation facility side server that accepts the accommodation reservation from the customer side communication terminal. A reservation confirmation page display process for receiving a reservation information received and creating a transaction condition based on the reservation information , and displaying a reservation confirmation page including at least the transaction condition and a customer credit card information input field on the customer side communication terminal; , in the case where there is an input of the reservation confirmation input and credit card information to the effect that consent from the customer side communication terminal to the terms and conditions, the settlement information transmission process of transmitting the settlement information, including credit card information and the settlement amount to the card payment server On the basis of whether or not the card payment sent from the card payment server is accepted, You configure the travel sales methods and a reservation notification process for notifying the validity or invalidity of the contract for the booking of.
本発明に係る旅行販売システムにおいては、宿泊施設に宿泊予約しようとする顧客はまず顧客側通信端末を操作してインターネットを介して宿泊施設側サーバーに接続し、希望する予約情報を入力する。予約情報は、顧客の住所・氏名、電話番号、緊急連絡先、メールアドレス等の顧客の個人情報、宿泊する人数、宿泊日、部屋の種類、食事の有無、その他のオプション等のサービスの内容、及び特定のサービスを選択することにより自動表示されるサービス料金等からなる。宿泊施設は宿泊する部屋と食事（朝、夕）と、その他の特典等を組み合わせた一つの「宿泊プラン」単位でとしてサービスを販売することが多い。なお宿泊施設によっては温泉施設への入浴のみ、といった宿泊を伴わないサービスも販売しているが、本明細書では「宿泊予約」に含む。予約情報は、顧客側通信端末から宿泊施設側サーバーの開設する予約サイトの指示に従って、画面上のボタンを選択したり、入力欄に文字や数字をタイプしたりすることにより入力される。 In the travel sales system according to the present invention, a customer who wants to make an accommodation reservation at an accommodation facility first operates the customer side communication terminal to connect to the accommodation facility side server via the Internet, and inputs desired reservation information. Reservation information includes the customer's personal information such as the customer's address / name, phone number, emergency contact, email address, etc., the number of guests, the date of stay, the type of room, the presence of meals, other options, etc. And a service fee automatically displayed by selecting a specific service. Accommodation facilities often sell services as a single “accommodation plan” that combines a room to stay, a meal (morning and evening), and other benefits. Depending on the accommodation facility, a service that does not accompanies accommodation such as bathing in a hot spring facility is also sold, but is included in “accommodation reservation” in this specification. The reservation information is input from the customer side communication terminal by selecting a button on the screen or typing a letter or number in the input field in accordance with an instruction of the reservation site established by the accommodation facility side server.
必要な予約情報が作成されると、宿泊施設側サーバーから旅行販売システムの予約確認ページ表示手段に予約情報が送信され、予約情報に基づいて取引条件が作成される。取引条件には予約情報、宿泊施設名、旅行販売システムを開設・管理して宿泊施設を代理する旅行業者の情報のほか、顧客が旅行業者との間で手配旅行契約を締結する旨、予約内容の変更・取消方法や取消の場合の取消料及びその算出方法などの注意事項及び案内事項等、例えば旅行業法第１２条の４の政令・省令による旅行条件説明書面に記載すべき事項等が含まれる。 When necessary reservation information is created, the reservation information is transmitted from the accommodation facility server to the reservation confirmation page display means of the travel sales system, and transaction conditions are created based on the reservation information. The terms of the transaction include reservation information, accommodation facility name, information on the travel agent that operates and manages the travel sales system, and that the customer concludes a travel arrangement with the travel agent. Including matters that should be described in the travel conditions description according to government ordinances or ministerial ordinances of Article 12-4 of the Travel Business Act, etc. It is.
作成された取引条件は、旅行販売システムの予約確認ページ表示手段により、顧客側通信端末の予約確認ページに表示される。予約確認ページにはクレジットカード情報入力欄も表示されており、顧客が予約確認ページの取引条件を確認して、クレジットカード情報を入力することにより、顧客は予約の確認を行う。なお必要に応じて、取引条件説明書面を顧客側通信端末にダウンロードしたことや取引条件を顧客が確認した意思表示を行った後に、クレジットカード情報入力が可能になるように予約確認ページを構成することもできる。クレジットカード情報は、カード番号、有効期限及びセキュリティコード等を含む。 The created transaction conditions are displayed on the reservation confirmation page of the customer side communication terminal by the reservation confirmation page display means of the travel sales system. A credit card information input field is also displayed on the reservation confirmation page. When the customer confirms the transaction conditions on the reservation confirmation page and inputs the credit card information, the customer confirms the reservation. If necessary, configure the reservation confirmation page so that credit card information can be entered after the customer has downloaded the transaction terms manual to the communication terminal on the customer's side, and the customer has confirmed the transaction conditions. You can also. The credit card information includes a card number, an expiration date, a security code, and the like.
なお予約情報のうち顧客の個人情報やクレジットカード情報については、宿泊施設側サーバーや旅行業者の提供するサービスについて会員登録済の場合等、予め登録されている場合には、入力を省略することができる。 Of the reservation information, the customer's personal information and credit card information may be omitted if they are registered in advance, such as when a member has already registered for the services provided by the accommodation facility server or travel agent. it can.
予約確認ページを表示している顧客側通信端末から取引条件に同意する旨の予約確認の入力及びクレジットカード情報の入力があった場合には、決済情報送信手段がクレジットカード情報及び決済額を含む決済情報をカード決済サーバーに送信する。カード決済サーバーは、入力されたカード番号によりカード会社を特定する機能を有し、旅行業者のみならず商品やサービスを販売するシステムに付属するサーバーとして一般的に利用されている。旅行販売システムとカード決済サーバーとはインターネットを介し、又は直接回線で接続されている。カード決済サーバはインターネットを介して特定されたカード会社のサーバーにカード決済可否を確認し、回答を受信し、旅行販売システムに転送する。 If the customer side communication terminal displaying the reservation confirmation page inputs reservation confirmation and credit card information to agree to the transaction conditions, the payment information transmission means includes the credit card information and the payment amount. Send payment information to card payment server. The card settlement server has a function of specifying a card company based on an input card number, and is generally used as a server attached to a system that sells goods and services as well as travel agencies. The travel sales system and the card settlement server are connected via the Internet or directly. The card payment server confirms whether or not the card payment is possible with the server of the card company specified via the Internet, receives the response, and transfers it to the travel sales system.
予約通知手段は、カード決済サーバーから送信されてきたカード決済の可否に基づいて、顧客側通信端末に旅行業者と顧客との間の宿泊予約に関する契約の成立又は不成立を通知する。契約が成立した場合には、宿泊施設側サーバーに対する宿泊予約に関する契約が成立した旨の連絡等が行われる。例えば、予約完了メールにより契約の成立が顧客宛に通知され、また宿泊予約に関する契約の成立した予約情報を含む予約成立メールを生成し、予約結果を宿泊施設宛に送信する。同時にカード会社との間で決済が行われ、旅行業者はカード会社から決済額を受け取り、宿泊が終了した後に、代理手数料を差し引いた額を宿泊施設に支払うことにより、宿泊の販売代理手続を完了する。
The reservation notifying means notifies the customer communication terminal of the establishment or non-establishment of the contract relating to the accommodation reservation between the travel agent and the customer based on whether or not the card settlement transmitted from the card settlement server is possible. When the contract is established, a notification that the contract relating to the accommodation reservation has been established is made to the accommodation facility server. For example, the establishment of the contract is notified to the customer by a reservation completion mail, and a reservation establishment mail including reservation information on the establishment of the contract relating to the accommodation reservation is generated, and the reservation result is transmitted to the accommodation facility. At the same time, payment is made with the card company, and the travel agent receives the payment amount from the card company, and after the accommodation is completed, pay the amount minus the agency fee to the accommodation facility to complete the accommodation sales agency procedure To do.
また本発明に係る旅行販売システムは、顧客が成立した契約に係る宿泊予約を取り消す際に、取消の対象となる予約情報及び取消条件を顧客側通信端末に表示させ、顧客が取消の確認を入力する取消内容確認ページ表示手段と、取消の確認入力があった場合に、クレジットカード情報及び取消条件のうち取消料の額を含む取消決済情報をカード決済サーバーに送信する取消決済情報送信手段と、カード決済サーバーから送信されてきたカード決済の回答に基づいて、顧客側通信端末に取消が成立又は不成立である旨を通知する取消通知手段とをさらに含んでいてもよい。 In addition, the travel sales system according to the present invention displays the reservation information and the cancellation condition to be canceled on the customer side communication terminal when canceling the accommodation reservation related to the contract established by the customer, and the customer inputs the confirmation of cancellation. A cancellation content confirmation page display means, and a cancellation settlement information transmission means for transmitting cancellation settlement information including the amount of the cancellation fee among the credit card information and cancellation conditions to the card settlement server when a cancellation confirmation input is received, Cancellation notifying means for notifying the customer side communication terminal that the cancellation is established or not established may be further included based on the card settlement response transmitted from the card settlement server.
顧客は予約を取り消すことができるが、その際には顧客は顧客側通信端末を操作して、取消の対象となる予約情報を旅行販売システムの取消内容確認ページ表示手段により取消内容確認ページを表示させる。同時に取消条件を表示させ、顧客が取消料の額など取消条件を確認できるようにする。取消の確認を顧客が入力すると、取消決済情報送信手段がクレジットカード情報及び取消条件のうち取消料の額を含む取消決済情報をカード決済サーバーに送信する。取消料の額は取消料算出手段により算出されてもよく、その場合予約情報には取消料の額を算出するための取消料算出データを含み、取消料算出データに基づいて取消料算出手段が取消料の額を算出する。まず、カード決済サーバーはカード会社のサーバとの間で予約時のカード決済の取消可否を確認し、次に取消料のカード決済可否を確認し、取消料のカード決済可否の回答に基づいて、取消通知手段が顧客側通信端末に取引が成立した旨を通知するとともに、宿泊施設にも予約が取り消された旨が通知される。その後、予約時の決済が取消可能であれば、予約時の決済を取り消した上で取消料の決済を行い、旅行業者がカード会社から取消料を受け取って、手数料を差し引いた金額を宿泊施設に支払う。予約時の決済が取り消せなければ、旅行業者は既に受け取った宿泊料から取消料を差し引いた額を顧客に返金し、残りの取消料から手数料を差し引いた額を宿泊施設に支払う。取消料のカード決済ができなかったような特殊な場合には、取消が不成立となり、その旨が顧客側通信端末に通知される。その場合、顧客は直接宿泊施設に連絡する等の他の手段により予約の取消をすることになる。 The customer can cancel the reservation, but in that case, the customer operates the customer side communication terminal and displays the cancellation details confirmation page for the cancellation information to be canceled by the cancellation details confirmation page display means of the travel sales system Let At the same time, the cancellation condition is displayed so that the customer can confirm the cancellation condition such as the amount of the cancellation fee. When the customer confirms the cancellation, the cancellation settlement information transmitting means transmits the cancellation settlement information including the amount of the cancellation fee among the credit card information and the cancellation condition to the card settlement server. The amount of the cancellation fee may be calculated by a cancellation fee calculation means, in which case the reservation information includes cancellation fee calculation data for calculating the amount of the cancellation fee, and the cancellation fee calculation means is based on the cancellation fee calculation data. Calculate the amount of the cancellation fee . First, the card payment server confirms whether or not the card payment at the time of reservation can be canceled with the card company server, then checks whether or not the card payment of the cancellation fee is possible, and based on the answer of the card payment of the cancellation fee, The cancellation notification means notifies the customer side communication terminal that the transaction has been established, and the accommodation facility is also notified that the reservation has been canceled. After that, if the payment at the time of booking can be canceled, the payment at the time of booking is canceled and the cancellation fee is settled, and the travel agent receives the cancellation fee from the card company and deducts the fee to the accommodation facility pay. If the payment at the time of booking cannot be canceled, the travel agent will refund the customer the amount of the accommodation fee already received minus the cancellation fee and pay the accommodation facility the amount of the remaining cancellation fee minus the fee. In a special case where the card payment of the cancellation fee cannot be made, the cancellation is not established, and a notification to that effect is sent to the customer side communication terminal. In that case, the customer cancels the reservation by other means such as directly contacting the accommodation facility.
以上のように本発明に係る旅行販売システム又は旅行販売方法によると、顧客は宿泊施設側サーバーに接続して宿泊の予約内容を決定でき、代金の支払いは旅行販売システムを通じて行うので、宿泊施設側の商品開発や宣伝広告を制限せず、且つ顧客からの代金回収がスムーズに進行できる。 As described above, according to the travel sales system or the travel sales method according to the present invention, the customer can connect to the accommodation facility side server to determine the reservation contents of the accommodation, and the payment is made through the travel sales system. The product development and advertising for the customer are not restricted, and the payment collection from the customer can proceed smoothly.
以下、図面を参照しつつ本発明に係る旅行販売システム及び旅行販売方法の最良の形態について詳細に説明する。なお、以下の説明は発明をより深く理解するためのものであって、特許請求の範囲を限定するためのものではない。 DESCRIPTION OF EMBODIMENTS Hereinafter, a best mode of a travel sales system and a travel sales method according to the present invention will be described in detail with reference to the drawings. The following description is for the purpose of understanding the invention more deeply and is not intended to limit the scope of the claims.
図１において、旅行業者の開設・管理に係り、宿泊施設を代理して宿泊及びこれに付随するサービスを販売するための旅行販売システム１０は、予約確認ページ表示部１１と、決済情報送信部１２と、予約通知部１３と、予約完了メール送信部１４と、取消内容確認ページ表示部１５と、取消決済情報送信部１６と、取消通知部１７と、取消料算出部１８とを含む。旅行販売システム１０は図示しない送受信部を通じてインターネット２０に接続されている。また旅行販売システム１０には宿泊予約に関する契約が成立した取引条件が記憶されて予約管理に供するための予約管理データベース３０が接続されている。 Referring to FIG. 1, a travel sales system 10 for selling accommodation and related services on behalf of an accommodation facility in connection with establishment and management of a travel agent includes a reservation confirmation page display unit 11 and a settlement information transmission unit 12. A reservation notifying unit 13, a reservation completion mail transmitting unit 14, a cancellation content confirmation page display unit 15, a cancellation settlement information transmitting unit 16, a cancellation notification unit 17, and a cancellation fee calculating unit 18. The travel sales system 10 is connected to the Internet 20 through a transmission / reception unit (not shown). Further, the travel sales system 10 is connected to a reservation management database 30 for storing transaction conditions for which a contract for accommodation reservation has been established and for use in reservation management.
カード決済サーバー４０は旅行販売システム１０のような商品・サービスをカード決済により販売するシステムに付属して設けられるサーバーであって、クレジットカード会社サーバー５０との間でデータを送受信してカード決済手続を行うとともに、決済管理データベース４１に決済に関するデータを記憶して決済管理を行う。宿泊施設ＷＥＢサーバー６０は宿泊施設の内容を紹介して顧客を誘引するために宿泊施設が開設・管理するサーバーであって、顧客ＰＣ８０や顧客携帯端末９０がインターネット２０を介してアクセスすると開くトップページから、宿泊施設の内容や場所等を写真と文章で紹介する施設紹介ページに移動でき、また宿泊プランページにジャンプすることができる。宿泊施設予約サーバー７０は宿泊プランページを公開し、商品（宿泊及びオプション）ごとに割り当てたＩＤ単位で商品の内容（名称、特徴及び価格等）を管理する商品管理データベース７１、及びＩＤ単位で商品の販売可能数量（日付ごとの部屋の販売可能数量）を管理する商品在庫管理データベース７２と接続して、顧客による宿泊の予約情報の作成を行う。宿泊施設予約サーバー７０、商品管理データベース７１及び商品在庫管理データベース７２と類似の構成を有するシステムは、商品やサービスをインターネットを介して販売する際に一般的に使用されており、本実施の形態のように宿泊施設ＷＥＢシステム６０に付随して宿泊施設が単独で所有する場合もあれば、外部に配置された複数の利用者に利用されるＡＳＰサーバーも既に実用されている。本明細書では宿泊施設ＷＥＢサーバー６０と宿泊施設予約サーバー７０とを「宿泊施設側サーバー」と称す。 The card settlement server 40 is a server provided with a system for selling products and services such as the travel sales system 10 by card settlement, and transmits and receives data to and from the credit card company server 50 to perform a card settlement procedure. In addition, the settlement management database 41 stores data related to settlement and performs settlement management. The accommodation facility WEB server 60 is a server established and managed by the accommodation facility to introduce the contents of the accommodation facility and attract customers, and opens when the customer PC 80 or the customer mobile terminal 90 accesses via the Internet 20. From here, you can move to the facility introduction page that introduces the contents and location of the accommodation facility with photos and text, and you can jump to the accommodation plan page. The accommodation facility reservation server 70 publishes an accommodation plan page, a product management database 71 that manages the content (name, features, price, etc.) of the product in ID units assigned to each product (accommodation and options), and products in ID units Is connected to a product inventory management database 72 that manages the available quantity (available quantity for a room for each date), and reservation information for accommodation by the customer is created. A system having a configuration similar to the accommodation facility reservation server 70, the product management database 71, and the product inventory management database 72 is generally used when selling products and services via the Internet. As described above, the accommodation facility may be independently owned by the accommodation facility WEB system 60, or an ASP server used by a plurality of users arranged outside has already been put into practical use. In this specification, the accommodation facility WEB server 60 and the accommodation facility reservation server 70 are referred to as “accommodation facility server”.
旅行販売システム１０の予約確認ページ表示部１１は、顧客ＰＣ８０又は顧客携帯端末９０が宿泊施設側サーバーに接続して作成され、送信されてきた予約情報に基づいて取引条件を作成し、少なくとも取引条件とクレジットカード情報入力欄とを含む予約確認ページを顧客ＰＣ８０又は顧客携帯端末９０に表示させる。 The reservation confirmation page display unit 11 of the travel sales system 10 creates a transaction condition based on the reservation information that is created and transmitted by the customer PC 80 or the customer mobile terminal 90 connected to the accommodation facility side server, and at least the transaction condition And the reservation confirmation page including the credit card information input field are displayed on the customer PC 80 or the customer portable terminal 90.
決済情報送信部１２は、予約確認ページ表示部１１が予約確認ページを表示している顧客ＰＣ８０又は顧客携帯端末９０から取引条件に同意する旨の予約確認の入力及びクレジットカード情報の入力があった場合に、クレジットカード情報及び決済額をカード決済サーバー４０に送信する。 The settlement information transmitting unit 12 has received a reservation confirmation input and credit card information from the customer PC 80 or customer portable terminal 90 on which the reservation confirmation page display unit 11 displays the reservation confirmation page to agree to the transaction conditions. In this case, the credit card information and the payment amount are transmitted to the card payment server 40.
予約通知部１３は、カード決済サーバー４０から送信されてきたカード決済の可否に基づいて、顧客ＰＣ８０又は顧客携帯端末９０に宿泊予約に関する契約の成立又は不成立を通知する。 The reservation notifying unit 13 notifies the customer PC 80 or the customer portable terminal 90 of the establishment or non-establishment of the contract relating to the accommodation reservation based on whether or not the card payment transmitted from the card payment server 40 is possible.
予約完了メール送信部１４は、予約通知部１３により宿泊予約に関する契約の成立が通知されると、契約の成立した予約情報を含む予約成立メールを生成し、宿泊施設宛に送信する。宿泊施設のメールアドレスは予め登録されている。 When the reservation notifying unit 13 is notified of the establishment of the contract regarding the accommodation reservation, the reservation completion mail transmitting unit 14 generates a reservation completion mail including the reservation information on which the contract has been established, and transmits it to the accommodation facility. The e-mail address of the accommodation facility is registered in advance.
取消内容確認ページ表示部１５は、顧客が顧客ＰＣ８０又は顧客携帯端末９０を操作して、成立した宿泊予約に関する契約を取り消す際に、取消の対象となる予約情報及び取消条件を顧客ＰＣ８０又は顧客携帯端末９０に表示させ、顧客が取消の確認を入力できるようになっている。 When the customer operates the customer PC 80 or the customer mobile terminal 90 to cancel the contract relating to the established accommodation reservation, the cancellation content confirmation page display unit 15 displays the reservation information and the cancellation condition to be canceled as the customer PC 80 or the customer mobile terminal. It is displayed on the terminal 90, and the customer can input a confirmation of cancellation.
取消決済情報送信部１６は、取消内容確認ページ上で取消の確認入力があった場合に、クレジットカード情報及び取消条件のうち取消料の額をカード決済サーバー４０に送信する。 The cancellation settlement information transmission unit 16 transmits the amount of cancellation fee out of the credit card information and cancellation conditions to the card settlement server 40 when a cancellation confirmation input is made on the cancellation content confirmation page.
取消通知部１７は、カード決済サーバー４０から送信されてきたカード決済の回答に基づいて、顧客ＰＣ８０又は顧客携帯端末９０に取消が成立又は不成立である旨を通知する。取消料算出部１８は、取消料算出データに基づいて取消料の額を算出する。取消料算出データは、予約情報に含まれており、取消料を算出する際には予約管理データベース３０に格納されていた取引条件に含まれる予約情報の中から取消料算出データを読み出して利用する。取消料算出データは、例えば予約された宿泊、食事、その他のオプション等のサービスの細目毎に、取消日により変更する取消料率からなる。例えば宿泊については３日前までは２０％、前日は５０％、当日は１００％の如くである。 The cancellation notification unit 17 notifies the customer PC 80 or the customer portable terminal 90 that cancellation has been established or not established based on the card settlement response transmitted from the card settlement server 40. The cancellation fee calculation unit 18 calculates the amount of the cancellation fee based on the cancellation fee calculation data. The cancellation fee calculation data is included in the reservation information. When calculating the cancellation fee, the cancellation fee calculation data is read out from the reservation information included in the transaction conditions stored in the reservation management database 30 and used. . The cancellation fee calculation data includes, for example, a cancellation fee rate that changes depending on the cancellation date for each service item such as reserved accommodation, meals, and other options. For example, accommodation is 20% up to 3 days before, 50% on the previous day, and 100% on the day.
なお旅行販売システム１０はサーバーであり、図１に示した他のサーバーと同様に、１台又は複数台のコンピュータにより構成される。各サーバーは、図示していないが、ＣＰＵ、ＲＯＭ、ＲＡＭ、ＨＤＤのような補助記憶装置、送受信装置、キーボードやマウスのような入力装置、ディスプレイ等からなる。旅行販売システム１０を構成する各部はハードウェア及びソフトウェアから構成することができる。例えば予約確認ページ表示部１１は、顧客ＰＣ８０又は顧客携帯端末９０が宿泊施設側サーバーを通じて予約情報を確定させた旨の信号が到達すると、ＣＰＵがメインルーチンに従ってＨＤＤから予約確認ページ作成に係るサブルーチンを呼び出して、宿泊施設予約サーバー７０から送信されてきた予約情報をＲＡＭに格納し、予約情報に基づいて取引条件を作成してＲＡＭに格納し、予約確認ページデータに作成した取引条件を組み合わせて予約確認ページを作成し、顧客ＰＣ８０又は顧客携帯端末９０に送信して表示させる動作を実行する。 The travel sales system 10 is a server, and is composed of one or a plurality of computers, like the other servers shown in FIG. Although not shown, each server includes an auxiliary storage device such as a CPU, ROM, RAM, and HDD, a transmission / reception device, an input device such as a keyboard and a mouse, a display, and the like. Each unit constituting the travel sales system 10 can be configured by hardware and software. For example, when the signal indicating that the customer PC 80 or the customer mobile terminal 90 has confirmed the reservation information through the accommodation facility side server arrives, the reservation confirmation page display unit 11 executes a subroutine related to creation of the reservation confirmation page from the HDD according to the main routine. Call and store the reservation information transmitted from the accommodation facility reservation server 70 in the RAM, create a transaction condition based on the reservation information, store it in the RAM, and make a reservation by combining the transaction condition created in the reservation confirmation page data A confirmation page is created and transmitted to the customer PC 80 or the customer portable terminal 90 for display.
次に、図１に示した旅行販売システムの動作について、図２及び３を参照しつつ詳細に説明する。 Next, the operation of the travel sales system shown in FIG. 1 will be described in detail with reference to FIGS.
宿泊施設に宿泊予約しようとする顧客はまず顧客ＰＣ８０又は顧客携帯端末９０を操作してインターネットを介して宿泊施設ＷＥＢサーバー６０のホームページにアクセスし、施設紹介ページ等を参照して、宿泊するかどうか検討する。宿泊を欲する場合には、トップページから宿泊プランを選択すると、宿泊施設予約サーバー７０の開設するページにジャンプするので、案内に従って希望する予約情報を入力していく。まず宿泊プラン空室紹介ページから、希望条件での予約可能なプランを検索すると、商品管理データベース７１から読み出された予約可能なプランの一覧画面が表示される。表示されたプランから希望のものを選択するとプラン詳細ページにジャンプし、商品管理データベース７１に格納されていたプランの詳細が表示され、宿泊日を選択することができる。宿泊日を選択すると、商品在庫管理データベース７２から在庫状況が検索され、各宿泊日について販売可能であれば、宿泊施設予約サーバー７０の予約内容個人情報入力ページに飛び、顧客ＰＣ８０又は顧客携帯端末９０から顧客の住所・氏名、電話番号、緊急連絡先、メールアドレス等の顧客の個人情報、宿泊する人数、宿泊日、プラン名、プランの内容（部屋の種類、食事の有無等）、その他のオプション等のサービスの内容、及び特定のサービスを選択することにより自動表示されるサービス料金等を入力する。必要な予約情報が入力されると、入力内容確認ページに飛び、顧客が予約情報を確定して、予約ボタンを押す。確定された予約情報は商品管理データベース７１に格納されていたプランの詳細情報と共に宿泊施設予約サーバー７０から旅行販売システム１０に送信される。 Whether a customer who wants to make an accommodation reservation at an accommodation facility first operates the customer PC 80 or the customer mobile terminal 90 to access the homepage of the accommodation facility WEB server 60 via the Internet and refers to the facility introduction page or the like to stay. consider. If you want to stay, if you select an accommodation plan from the top page, you will jump to the page established by the accommodation facility reservation server 70 and enter the desired reservation information according to the guidance. First, when a plan that can be reserved under the desired conditions is searched from the accommodation plan vacancy introduction page, a list screen of the plans that can be reserved read from the product management database 71 is displayed. When a desired one is selected from the displayed plans, the plan jumps to the plan details page, the details of the plan stored in the product management database 71 are displayed, and the staying date can be selected. When an accommodation date is selected, the inventory status is searched from the product inventory management database 72, and if it can be sold for each accommodation date, it jumps to the reservation content personal information input page of the accommodation facility reservation server 70, and the customer PC 80 or customer mobile terminal 90 Customer address / name, phone number, emergency contact, email address, etc., customer personal information, number of people staying, date of stay, plan name, plan details (room type, meal availability, etc.), other options The contents of the service, etc., and the service fee automatically displayed by selecting a specific service are entered. When the necessary reservation information is input, the user jumps to the input content confirmation page, the customer confirms the reservation information, and presses the reservation button. The confirmed reservation information is transmitted from the accommodation facility reservation server 70 to the travel sales system 10 together with the detailed plan information stored in the product management database 71.
宿泊施設予約サーバー７０から送信された予約情報は、予約確認ページ表示部１１に送信され、予約情報に基づいて取引条件が作成される。取引条件には予約情報、宿泊施設名、旅行販売システム１０を開設・管理して宿泊施設を代理する旅行業者の情報のほか、顧客が旅行業者との間で手配旅行契約を締結する旨、予約内容の変更・取消方法や取消の場合の取消料及び取消料の計算方法などの注意事項及び案内事項等、例えば旅行業法第１２条の４の政令・省令による旅行条件説明書面に記載すべき事項等が含まれる。 The reservation information transmitted from the accommodation facility reservation server 70 is transmitted to the reservation confirmation page display unit 11, and a transaction condition is created based on the reservation information. The terms of the transaction include reservation information, name of accommodation facility, information on the travel agent representing the accommodation facility by opening and managing the travel sales system 10, as well as the reservation that the customer concludes a travel agreement with the travel agent. Precautions and guidance, such as how to change / cancel contents, cancellation fee in case of cancellation, and calculation method of cancellation fee, etc., for example, matters to be described in the travel conditions description according to government ordinances of Article 12-4 of the Travel Business Act Etc. are included.
予約確認ページ表示部１１は作成された取引条件を含む予約確認ページを作成し、顧客ＰＣ８０又は顧客携帯端末９０に送信して表示させる。予約確認ページにはクレジットカード情報入力欄も表示されており、顧客が予約確認ページの取引条件を確認して、クレジットカード情報を入力する。また取引条件説明書面を顧客ＰＣ８０又は顧客携帯端末９０にダウンロードする取引条件ボタンが用意されており、取引条件説明書面をダウンロード後に、クレジットカード情報入力が可能になる。クレジットカード情報は、カード番号、有効期限及びセキュリティコード等を含む。なお予約情報のうち顧客の個人情報やクレジットカード情報については、宿泊施設側サーバーや旅行業者の提供するサービスについて会員登録済の場合等、予め登録されている場合には、入力を省略することができる。クレジットカード情報を入力して、顧客に決済してよいかどうか選択させ、決済に同意する場合には、顧客は決済ボタンを押す。 The reservation confirmation page display unit 11 creates a reservation confirmation page including the created transaction conditions, and transmits the reservation confirmation page to the customer PC 80 or the customer portable terminal 90 for display. A credit card information input field is also displayed on the reservation confirmation page, and the customer confirms the transaction conditions on the reservation confirmation page and inputs the credit card information. Further, a transaction condition button for downloading the transaction condition instruction page to the customer PC 80 or the customer portable terminal 90 is prepared, and credit card information can be input after downloading the transaction condition instruction sheet. The credit card information includes a card number, an expiration date, a security code, and the like. Of the reservation information, the customer's personal information and credit card information may be omitted if they are registered in advance, such as when a member has already registered for the services provided by the accommodation facility server or travel agent. it can. When credit card information is input, the customer is allowed to select whether or not to pay, and the customer presses a payment button when agreeing to the payment.
予約確認ページを表示している顧客ＰＣ８０又は顧客携帯端末９０において決済ボタンが押されると、決済情報送信部１２がクレジットカード情報及び決済額を含む決済情報をカード決済サーバー４０に送信する。カード決済サーバー４０はインターネット２０を介して特定されたクレジットカード会社サーバー５０にカード決済可否を確認し、回答を受信し、旅行販売システム４０に転送する。 When the payment button is pressed on the customer PC 80 or the customer portable terminal 90 displaying the reservation confirmation page, the payment information transmission unit 12 transmits the payment information including the credit card information and the payment amount to the card payment server 40. The card payment server 40 confirms whether or not the card payment is possible with the credit card company server 50 specified via the Internet 20, receives the response, and transfers it to the travel sales system 40.
予約通知部１３は、カード決済サーバー４０から送信されてきたカード決済の可否に基づいて、顧客ＰＣ８０又は顧客携帯端末９０に宿泊予約に関する契約の成立又は不成立を通知する。すなわち予約結果画面に取引条件及び宿泊予約に関する契約が成立した旨を表示するとともに、予約情報に含まれていた顧客のメールアドレス宛に契約が成立した旨を送信して「成りすまし」等を防止するのは従来より行われてきたネット取引における常法である。契約の成立した取引条件は、予約管理データベース３０に記憶される。 The reservation notifying unit 13 notifies the customer PC 80 or the customer portable terminal 90 of the establishment or non-establishment of the contract relating to the accommodation reservation based on whether or not the card payment transmitted from the card payment server 40 is possible. In other words, the contract result screen shows that the contract regarding the transaction conditions and the accommodation reservation has been established, and the fact that the contract has been established is sent to the customer's email address included in the reservation information to prevent "spoofing" etc. This is a conventional method used in online transactions. The transaction conditions for which the contract is established are stored in the reservation management database 30.
契約が成立すると、予約完了メール送信部１４が宿泊施設に契約が成立した旨を連絡する。予約完了メール送信部１４は予約通知部１３により予約の成立が通知されると同時に、宿泊予約に関する契約の成立した予約情報を含む予約成立メールを生成し、宿泊施設宛に送信する。同時にカード会社との間で決済が行われ、旅行業者はカード会社から決済額を受け取り、予約管理データベース３０から取引条件を読み出して、代理手数料を差し引いた額を宿泊施設に支払うことにより、宿泊の販売代理手続を完了する。
When the contract is established, the reservation completion mail transmitting unit 14 notifies the accommodation facility that the contract has been established. The reservation completion e-mail transmission unit 14 is notified by the reservation notifying unit 13 of the establishment of the reservation, and at the same time, generates a reservation establishment e-mail including reservation information for which the contract relating to the accommodation reservation has been established, and transmits it to the accommodation facility. At the same time, payment is made with the card company, and the travel agent receives the payment amount from the card company, reads the transaction conditions from the reservation management database 30, and pays the accommodation facility by subtracting the proxy fee. Complete the sales agency process.
図４及び５は顧客が予約を取り消す際の手順を示す。顧客は顧客ＰＣ８０又は顧客携帯端末９０を操作して旅行販売システム１０にアクセスし、ログインページでログインし、管理画面から取消内容確認ページを表示させる。すなわち取消内容確認ページ表示部１５が予約管理データベース３０から取消対象となる予約に係る取引条件を読み出し、取消内容確認ページを作成して顧客ＰＣ又は顧客携帯端末９０に表示させる。同じ顧客が複数の予約を行っているときには、顧客は問い合わせコードや顧客による予約一覧により予約を検索して、取消対象を表示させることができる。取消内容確認ページには同時に取消条件を表示させ、顧客が取消料の額など取消条件を確認できるようにする。 4 and 5 show the procedure when the customer cancels the reservation. The customer operates the customer PC 80 or the customer portable terminal 90 to access the travel sales system 10, logs in at the login page, and displays the cancellation content confirmation page from the management screen. That is, the cancellation content confirmation page display unit 15 reads out the transaction conditions related to the reservation to be canceled from the reservation management database 30, creates a cancellation content confirmation page, and displays it on the customer PC or the customer mobile terminal 90. When the same customer has made a plurality of reservations, the customer can search for reservations based on an inquiry code or a list of reservations made by the customer, and display a cancellation target. The cancellation condition confirmation page displays the cancellation condition at the same time so that the customer can check the cancellation condition such as the amount of the cancellation fee.
取消内容確認ページの画面上で取消条件を顧客が確認の上、取消の実行を入力すると、取消決済情報送信部１６がクレジットカード情報及び取消条件のうち取消料の額を含む取消決済情報をカード決済サーバー４０に送信する。取消料の額は、取消料算出部１８が予約管理データベース３０に格納されていた取消料算出データを読み出して算出する。カード決済サーバー４０はクレジットカード会社サーバーとの間で予約時のカード決済の取消可否を確認し、次に取消料のカード決済可否を確認し、取消料のカード決済可否の回答に基づいて、取消通知部１７が顧客ＰＣ８０又は顧客携帯端末９０に取消完了ページを表示して取消が成立した旨を通知するとともに、取消完了メールを送信する。次に、予約時の決済が取消可能な場合には、これを取り消した上で取消料の決済を行い、旅行業者がカード会社から取消料を受領し、代理手数料を引いて、残りの額を宿泊施設に支払う。予約時の決済が既に行われていて取消不能な場合には、旅行業者は既に受領した宿泊料から取消料を差し引いた額を顧客に返金し、さらに代理手数料を差し引いた額を宿泊施設に支払う。取消料のカード決済ができなかったような特殊な場合には、取消が不成立となり、その旨が顧客ＰＣ８０又は顧客携帯端末９０に通知される。その場合、顧客は直接宿泊施設に連絡する等の他の手段により予約の取消をすることになる。 When the customer confirms the cancellation conditions on the cancellation content confirmation page and inputs execution of cancellation, the cancellation settlement information transmission unit 16 uses the credit card information and the cancellation settlement information including the cancellation fee amount among the cancellation conditions to the card. Send to payment server 40. The cancellation fee amount is calculated by the cancellation fee calculation unit 18 by reading the cancellation fee calculation data stored in the reservation management database 30. The card settlement server 40 confirms with the credit card company server whether or not the card settlement at the time of reservation is cancelled, then confirms whether or not the card settlement of the cancellation fee is possible, and cancels based on the answer of the card settlement of the cancellation fee. The notification unit 17 displays a cancellation completion page on the customer PC 80 or the customer portable terminal 90 to notify that the cancellation has been established, and transmits a cancellation completion mail. Next, if the payment at the time of booking can be canceled, the cancellation fee is canceled and the cancellation fee is settled. The travel agent receives the cancellation fee from the credit card company, subtracts the proxy fee, and uses the remaining amount. Pay for accommodation. If the payment at the time of booking has already been made and cannot be canceled, the travel agent will refund the customer the amount already deducted from the accommodation fee already received, and then pay the accommodation amount minus the agency fee. . In the special case where the card payment of the cancellation fee cannot be made, the cancellation is not established, and the customer PC 80 or the customer portable terminal 90 is notified of the cancellation. In that case, the customer cancels the reservation by other means such as directly contacting the accommodation facility.
なお、ごく稀に、自然災害等により宿泊施設側から予約を取り消さなければならない事態が生ずることがあるが、その場合には宿泊施設が直接顧客に連絡を取って対応することになっており、本システムには特別に宿泊施設と顧客との間の連絡手段を設けてはいない。 In rare cases, there may be a situation where a reservation must be canceled from the accommodation facility due to a natural disaster, etc., but in that case the accommodation facility will contact the customer directly and take action. This system does not have any special means of communication between accommodation and customers.
以上のように本実施の形態に係る旅行販売システム１０によると、宿泊施設は旅行業者の制限を受けることなく自由に商品開発や自社ＷＥＢページによる宣伝広告を行うことができ、且つ顧客からの代金回収をスムーズに行うことができる。 As described above, according to the travel sales system 10 according to the present embodiment, the accommodation facility can freely carry out product development and advertising on its own WEB page without being restricted by the travel agent, and the price from the customer. Collection can be performed smoothly.
また顧客による予約の取消があった場合にも、旅行販売システム１０が直ちに対応して取消料を決済するようにしたので、宿泊施設は取消料を確実に回収することができ、安心して予約に対応することができる。 In addition, even if the reservation is canceled by the customer, the travel sales system 10 responds immediately and settles the cancellation fee, so that the accommodation facility can reliably collect the cancellation fee and make the reservation with confidence. Can respond.
以上、本発明の実施の形態について説明したが、本発明は上記実施の形態によって限定されることはなく、本発明の要旨の範囲内において、適宜変形実施が可能であることは言うまでもない。 Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and it is needless to say that modifications can be appropriately made within the scope of the gist of the present invention.
１０…旅行販売システム
１１…予約確認ページ表示部
１２…決済情報送信部
１３…予約通知部
１４…予約完了メール送信部
１５…取消内容確認ページ表示部
１６…取消決済情報送信部
１７…取消通知部
１８…取消料算出部
２０…インターネット
３０…予約管理データベース
４０…カード決済サーバー
４１…決済管理データベース
５０…クレジットカード会社サーバー
６０…宿泊施設ＷＥＢサーバー
７０…宿泊施設予約サーバー
７１…商品管理データベース
７２…商品在庫管理データベース
８０…顧客ＰＣ
９０…顧客携帯端末
DESCRIPTION OF SYMBOLS 10 ... Travel sales system 11 ... Reservation confirmation page display part 12 ... Settlement information transmission part 13 ... Reservation notification part 14 ... Reservation completion mail transmission part 15 ... Cancellation content confirmation page display part 16 ... Cancellation settlement information transmission part 17 ... Cancellation notification part 18 ... cancellation fee calculation unit 20 ... internet 30 ... reservation management database 40 ... card payment server 41 ... payment management database 50 ... credit card company server 60 ... accommodation facility WEB server 70 ... accommodation facility reservation server 71 ... merchandise management database 72 ... merchandise Inventory management database 80 ... Customer PC
90 ... Customer mobile terminal
Claims (4)
顧客側通信端末から宿泊予約を受付ける宿泊施設側サーバーが作成した予約情報を受信して該予約情報に基づいて取引条件を作成し、少なくとも取引条件とクレジットカード情報入力欄とを含む予約確認ページを顧客側通信端末に表示させる予約確認ページ表示手段と、
顧客側通信端末から取引条件に同意する旨の予約確認の入力及びクレジットカード情報の入力があった場合に、クレジットカード情報及び決済額を含む決済情報をカード決済サーバーに送信する決済情報送信手段と、
カード決済サーバーから送信されてきたカード決済の可否に基づいて、顧客側通信端末に旅行業者と顧客との間の宿泊予約に関する契約の成立又は不成立を通知する予約通知手段とを含むことを特徴とする旅行販売システム。 In a travel sales system related to the management and operation of a travel agent that allows customers to settle accommodation reservations on behalf of accommodation facilities via the Internet,
And receives the reservation information for accommodation side server to accept a booking from the customer side communication terminal has been created to create the terms and conditions on the basis of the reservation information, booking confirmation page that contains at least a transaction conditions and the credit card information input field Reservation confirmation page display means for displaying on the customer side communication terminal,
If there is an input of the reservation confirmation of input and credit card information to the effect that consent from the customer side communication terminal to the terms and conditions, the settlement information transmission means for transmitting the payment information, including credit card information and the settlement amount to the card payment server When,
Reservation notifying means for notifying establishment or non-establishment of a contract relating to an accommodation reservation between a travel agent and a customer based on whether or not the card settlement transmitted from the card settlement server is possible, Travel sales system.
取消の確認入力があった場合に、クレジットカード情報及び取消条件のうち取消料の額を含む取消決済情報をカード決済サーバーに送信する取消決済情報送信手段と、
カード決済サーバーから送信されてきたカード決済の回答に基づいて、顧客側通信端末に取消が成立又は不成立である旨を通知する取消通知手段とをさらに含む請求項１に記載の旅行販売システム。 When canceling an accommodation reservation related to a contract established by the customer, the reservation information to be canceled and the cancellation condition are displayed on the communication terminal on the customer side, and the cancellation content confirmation page display means for the customer to input the confirmation of cancellation,
Cancellation settlement information transmitting means for transmitting cancellation settlement information including the amount of the cancellation fee among the credit card information and the cancellation condition to the card settlement server when there is a confirmation input of cancellation,
The travel sales system according to claim 1, further comprising cancellation notification means for notifying the customer side communication terminal that cancellation has been established or not established based on a card settlement response transmitted from the card settlement server.
顧客側通信端末から宿泊予約を受付ける宿泊施設側サーバーから転送されてきた予約情報を受信して該予約情報に基づいて取引条件を作成し、少なくとも取引条件と顧客のクレジットカード情報入力欄を含む予約確認ページを顧客側通信端末に表示させる予約確認ページ表示過程と、
顧客側通信端末から取引条件に同意する旨の予約確認入力及びクレジットカード情報の入力があった場合に、クレジットカード情報及び決済額を含む決済情報カード決済サーバーに送信する決済情報送信過程と、
カード決済サーバーから送信されてきたカード決済の可否に基づいて、顧客側通信端末に旅行業者と顧客との間の宿泊予約に関する契約の成立又は不成立を通知する予約通知過程とを含むことを特徴とする旅行販売方法。 In a travel sales method for a travel agent that allows a customer to settle an accommodation reservation on behalf of an accommodation facility via the Internet,
Receiving the reservation information transferred from the accommodation facility side server that accepts the accommodation reservation from the customer side communication terminal, creating the transaction conditions based on the reservation information , and including at least the transaction conditions and the customer credit card information input field Reservation confirmation page display process to display the confirmation page on the customer side communication terminal,
If there is an input of the reservation confirmation input and credit card information to the effect that consent from the customer side communication terminal to the terms and conditions, and the settlement information transmission process of transmitting the settlement information card payment server, including credit card information and the settlement amount,
A reservation notification process for notifying the establishment or non-establishment of a contract relating to the accommodation reservation between the travel agent and the customer based on whether or not the card payment transmitted from the card payment server is possible. Travel sales way to do.
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| JP5555369B1 (en) * | 2013-05-10 | 2014-07-23 | 株式会社ホワイト・ベアーファミリー | System for generating accommodation plan with means of transportation, method, and computer program |
| EP3786875A1 (en) * | 2013-09-13 | 2021-03-03 | Fishberg, Keith | Amenity, special service and food/beverage search and purchase booking system |
| JP6448837B1 (en) * | 2018-05-23 | 2019-01-09 | 株式会社Ａｇｅｌｅｓｓ | Reservation management server and reservation management system |
| WO2020065759A1 (en) | 2018-09-26 | 2020-04-02 | 楽天株式会社 | Reception system, reception method, and program |
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| JP2004070794A (en) * | 2002-08-08 | 2004-03-04 | Coo-Com Inc | Computer reservation method and reservation program |
| JP2008026987A (en) * | 2006-07-18 | 2008-02-07 | Rakuten Inc | Lodging reservation system, reservation registering device, reservation registering method and reservation registration processing program |
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