JP2002149937A - Information processing method supporting management of organization providing service and information processor therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing method capable of supporting the management of an organization providing service. SOLUTION: (1) Feature information of the organization providing service and coupon information are registered into an organization information registration means, (2) the information that a customer acquires the coupon information from the organization information registration means is stored in a coupon acquisition actual record information storage means as coupon acquisition actual record information, (3) the information that the customer uses the coupon information is stored in a coupon use actual record information storage means as coupon use actual record information, and (4) the effect of advertisement of the feature information and the coupon information is analyzed based on the feature information, the coupon information, the coupon acquisition actual record information, and the coupon use actual record information, the behavior of the customer is analyzed based on the coupon acquisition actual record information and other information, and an actual condition of use of the coupon information is analyzed based on the coupon acquisition actual record information and the coupon use actual record information to provide these information to the organization providing service as advertisement effect information, customer behavior information, and coupon use actual condition information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an organization (hereinafter simply referred to as "service providing organization") for providing services such as eating and drinking, cooking, beverages, barber / beauty, lodging, education, etc. to customers via a communication network. ), And promotes customer's consumption behavior through coupon information provided by the service providing organization, and relates to consumption behavior including behavior up to customer's consumption behavior. Provide information to the service provider,
The present invention relates to an information processing method and an information processing apparatus that support the operation of an organization that provides services by further promoting the business activities of the organization.

[0002]

2. Description of the Related Art Conventionally, advertisements of service-providing organizations have often relied on word-of-mouth, flyers, magazine advertisements, televisions, and the like. It has become common to provide a wide range of list information of organizations that provide services to customers.

[0003] The customer can access the list information of the organization providing the service via the communication network, search and browse the information relating to the organization providing the service, and can make a reservation. Most of the information that can be searched (information related to the organization providing the service) is information that the service providing organization presents to the customer through one-way information communication, and does not necessarily match the tendency of the consumer's consumption behavior. It is hard to be information.

[0004] Therefore, it is a fact that the list information provided through the communication network is hardly linked to the improvement of the operation performance of the organization that provides the service. The fact is that it is difficult to analyze and understand (advertisement effects on communication networks) to further improve operational performance. Further, in the conventional information providing system, even if the service providing organization provides the coupon information to encourage the consumer's consumption behavior, even if the customer obtains the coupon information or the customer uses the coupon information. The actual situation is that it is not possible to grasp the performance and the like, and the organization that provides the service cannot accurately analyze and grasp the effectiveness of the coupon information. And
In some cases, it is assumed that the provision of coupon information does not lead to an improvement in operational performance. However, the reality is that the organization providing the service does not have a means for grasping this fact.

[0005] Furthermore, in recent years, as competition between organizations providing services tends to be severe, evaluation of customers for organizations providing services is also severe.
The organization that provides the service can determine the consumer ’s consumer behavior,
It is more necessary than ever to reflect customer reputation or reputation among customers in operations and to maintain and improve the performance of operations.

[0006]

SUMMARY OF THE INVENTION Accordingly, the present invention is based on the premise that information relating to an organization providing a service to a customer is provided widely through a communication network, and further provided by an organization providing the service. Using the characteristic information and the coupon information as an intermediary, the customer's consumption behavior is promoted. On the other hand, the information on the effectiveness of the coupon information, the information on the customer's consumption behavior, and / or the evaluation of the customer for the organization that provides the service is provided. It is an object of the present invention to promptly provide such information and / or reputation among customers to a service providing organization in a timely manner, and to support the operation of the service providing organization.

[0007] An object of the present invention is to provide an information processing method and an information processing apparatus which solve the above-mentioned problems. In addition, the present invention provides a wide range of information on an organization providing a service to a customer via a communication network, and promotes a consumer's consumption behavior using feature information and coupon information provided by the organization providing a service as an intermediary. In an information processing method and an information processing apparatus, it is an object of the present invention to provide a new reservation system that appropriately and properly connects customer needs and services of an organization that provides services.

[0008]

Means for Solving the Problems The present inventors diligently studied measures for supporting the operation of an organization that provides services through a communication network, and as a result, thoughts and thoughts related to customer consumption.
In order to explore behavioral trends and encourage customers to consume, on the communication network, the customer searches for and browses a list of organizations that provide the service, and searches until the organization that provides the desired service is reached.・ Understand browsing histories, and derive ratings (comments) for organizations that provide customer services through coupon information,
Then, it was concluded that it was extremely important to reflect these in the operation of the organization providing the service, and the present invention was made.

[0009] Further, in order for a service providing organization to encourage a customer to take a consumption action, information adapted to the customer's needs must be provided.
It is important to provide in a timely and prompt manner and to obtain customer satisfaction and reassurance, for which customers must prioritize and apply for reservations for multiple organizations that provide services. Can also present the conditions to the service-providing organization, request that the organization make a proposal that meets the conditions, and the service-providing organization can apply for the reservation, The inventors have concluded that it is necessary to construct a system capable of responding promptly to the request, and have accomplished the present invention.

The present invention has been made based on the above conclusion, and the gist of the information processing method of the present invention is as follows. (1) An information processing method for registering information related to a service providing organization so that a customer can search and browse through a communication network and supporting the operation of the service providing organization. The information relating to the characteristics of the organization to be executed and the information relating to the coupon issued by the organization are registered in the organization information registration means as characteristic information and coupon information, respectively. [2] The customer accesses the organization information registration means and obtains the coupon information. When the customer acquires the coupon information, the information from the search / browsing of the feature information and the coupon information to the acquisition of the coupon information is stored as the coupon acquisition result information in the coupon acquisition result information storage means. When used, information from acquisition of coupon information to use is used as coupon use result information, and is used as coupon use result information storage means. Stored, (4) the characteristic information and
/ Or based on the coupon information, coupon acquisition result information, and coupon use result information,
An information processing method for supporting the operation of an organization that provides a service, characterized by analyzing an advertisement effect of coupon information and providing the result to an organization that provides a service as advertisement information. (2) In an information processing method for registering information relating to a service providing organization so that a customer can search and browse through a communication network and supporting the operation of the service providing organization, [1] providing a service The information relating to the characteristics of the organization to be executed and the information relating to the coupon issued by the organization are registered in the organization information registration means as characteristic information and coupon information, respectively. [2] The customer accesses the organization information registration means and obtains the coupon information. When the customer acquires the coupon information, the information from the search / browsing of the feature information and the coupon information to the acquisition of the coupon information is stored as the coupon acquisition result information in the coupon acquisition result information storage means. When used, information from acquisition of coupon information to use is used as coupon use result information, and is used as coupon use result information storage means. [4] (A) Analyze the behavior of the customer based on the coupon acquisition result information and / or (B) use the coupon information based on the coupon acquisition result information and the coupon use result information. [5] Analyze the result of the analysis,
Alternatively, an information processing method for supporting the operation of an organization that provides a service, wherein the information is provided to an organization that provides the service as coupon usage status information. (3) In the information processing method for supporting the operation of an organization that provides the service described in (1) or (2), the coupon acquisition result information may include a search / browse that does not lead to customer reservation and / or coupon acquisition. An information processing method for supporting the operation of an organization that provides a service characterized by including information related to history (non-coupon acquisition / search / browsing history information) as appropriate as sub-information. (4) In the information processing method for supporting the operation of an organization that provides the service according to the above (1), (2) or (3), the coupon acquisition result information and / or the coupon use result information may include a customer Including access record information,
An information processing method for supporting the operation of an organization that provides a service characterized by the following. (5) In the information processing method for supporting operation of an organization that provides the service according to (1) or (2), the coupon information includes at least a part of feature information and
An information processing method for supporting the operation of an organization that provides a service characterized by including peripheral geography and traffic information. (6) In an information processing method for registering information related to a service providing organization so that a customer can search and browse through a communication network and supporting the operation of the service providing organization, [1] providing a service The information relating to the characteristics of the organization to be executed and the information relating to the coupon issued by the organization are registered in the organization information registration means as characteristic information and coupon information, respectively. [2] The customer accesses the organization information registration means and obtains the coupon information. When the information is acquired, the information from the search / browsing of the characteristic information and the coupon information to the acquisition of the coupon information is stored in the coupon acquisition result information storage means as coupon acquisition result information together with the customer's personal information, [3] When the customer uses the coupon information, the information from acquisition to use of the coupon information is used as coupon usage information as coupon information. [4] Sends comment request information requesting to contribute a comment on the organization providing the service to the customer stored in the use result information storage means and [4] the customer stored in the coupon use result information storage means. The comment to be contributed in response to the request information, and further, the comment voluntarily contributed by the customer is stored as customer comment information in the customer comment information storage means, and the customer comment information is sent to the organization that provides the service. An information processing method for supporting the operation of an organization that provides a service characterized by the following. (7) In the information processing method for supporting the operation of an organization providing a service according to the above (6), the customer providing information which the organization providing the service desires to register in the organization information registering means among the customer comment information. An information processing method that supports the operation of an organization that provides a service characterized by selecting the information as described above, compiling the information as appropriate, and registering the information as one of the characteristic information in the organization information registration means. (8) In the information processing method for supporting the operation of an organization that provides the service according to (7), the information on the customer in the customer comment information registered in the organization information registration means may be stored in a coupon acquisition result information storage means, and And / or store the specific customer coupon information as specific customer coupon information so that the organization providing the service, which is output from the coupon usage record information storage means, can provide more advantageous special coupon information to the customer next time. An information processing method for supporting the operation of an organization that provides a service, characterized in that the special coupon information is sent to a customer while being stored in a means. (9) In the information processing method for supporting the operation of an organization providing a service according to the above (6), (7) or (8), the organization providing the service may be useful to the organization in the customer comment information. Is selected from the customer comment information, and various kinds of information related to the customer of the customer comment information are output from the coupon acquisition result information storage means and / or the coupon use result information storage means, and the service providing organization provides:
Next, in order to provide more advantageous special coupon information to the customer, the specific coupon information is stored in the specific customer coupon information storage means, and the special coupon information is sent to the customer. An information processing method that supports the operation of an organization that provides services. (10) In the information processing method for supporting the operation of an organization providing a service according to (6), (7), (8) or (9), a comment to be sent to a customer stored in the coupon usage record information storage means. An information processing method for supporting operation of an organization providing a service, wherein request information is stored in advance in a comment request information storage unit for each organization of the organization providing the service. (11) The above (6), (7), (8), (9) or (1)
0) The information processing method for supporting the operation of an organization that provides the service described in the above, wherein the coupon acquisition result information, the coupon use result information, and / or the customer comment information includes customer access record information. An information processing method that supports the operation of an organization that provides a service.

(12) In an information processing method for registering information on an organization providing a service so that a customer can search and browse through a communication network and supporting the operation of the organization providing the service, [1] Information relating to the characteristics of the organization providing the service and information relating to the coupon issued by the organization are registered in the organization information registration means as characteristic information and coupon information, respectively. [2] (A) The customer When accessing the registration means and trying to make a reservation with the service providing organization based on the feature information and the coupon information, the information to be sent with the priority of reservation for a plurality of reservation request candidates is given. The information is registered in the reservation request information registration means, and (B) the customer cannot obtain the desired reservation,
If necessary, in accordance with the desired reservation, information to be sent to the organization providing other services in order to make a reservation is registered in the reservation request information registration means as secondary reservation request information, and [3] priority reservation request According to the priority, the information for consulting the propriety of the information is transmitted to the service providing organization as the reservation propriety consultation information, and [4] (A) the service providing organization responds to the reservation propriety consultation information and sends it. Is stored in the reservation availability response information storage means as reservation availability response information,
Alternatively, (B) the service providing organization sends the reservation availability response information directly to the customer, and then stores it in the reservation availability response information storage means. [5] The response to the priority reservation request information is the reservation availability response information. At this time, the reservation availability consultation information is automatically sent to the service providing organization according to the priority order until the reservation availability answer information is obtained. [6] (A) When it is obtained, the reservation possible response information is sent to the customer. When (B) the reservation possible response information is not obtained for the priority reservation desired information, (a) the priority reservation is performed based on the secondary reservation desired information. Select one or more organizations that provide services that generally correspond to the desired information, and provide the customer with the characteristic information and coupon information of the organizations that provide the services.
As appropriate, send as secondary reservation possible reply information together with information on the reservation status, or (b) establish an organization that provides a service generally corresponding to priority reservation request information based on secondary reservation request information One or more are selected and reserved in advance, and the feature information and coupon information of the organization providing the service related to the reservation are transmitted to the customer as secondary reservation possible reply information, together with information on the status of the reservation as appropriate. , An information processing method for supporting the operation of an organization that provides a service. (13) In the information processing method for supporting the operation of an organization that provides a service according to the above (12), the organization that provides the service may include, as customer evaluation information, an evaluation of a customer's behavior and attitude toward the organization. The customer evaluation information is stored in the evaluation information storage means, and the service providing organization provides the service so that when the organization providing the service sends the reservation availability response information to the customer, it can judge whether or not the information is to be sent to the customer. An information processing method that supports the operation of an organization that provides a service that is sent to an organization. (14) In the information processing method for supporting the operation of an organization that provides a service according to the above (12), the organization that provides the service stores the status of the reservation as reservation status information in a reservation status information storage unit. An information processing method for supporting the operation of an organization that provides a service, characterized in that it is possible to refer to the reservation status information when sending the availability response information. (15) In an information processing method for registering information related to a service providing organization so that a customer can search and browse through a communication network and supporting the operation of the service providing organization, [1] providing a service The information relating to the feature of the organization to be performed and the information relating to the coupon are registered as feature information and coupon information in the organization information registration means, respectively. [2] The customer accesses the organization information registration means,
With reference to the characteristic information and the coupon information, a request as a customer is set and input, and information for recruiting proposals matching the customer's request from an organization that provides the service is stored as proposal recruitment information as proposal recruitment information. Means, and sends the proposal solicitation information to an organization that provides a service selected based on the proposal solicitation information. [3] The service providing organization takes into account original service information and / or coupon information. Then, the information to be applied for the proposal solicitation information is stored as unique proposal information in the proposal information storage means and sent to the customer, and [4] the customer selects one of the unique proposal information. The information is stored in the proposal selection information storage means and sent to the service providing organization. [5] The service providing organization receives the proposal selection information, An information processing method proposed selection acceptance information, stores the proposed selection acceptance information storage unit and sends it to the customer, to support management of the organization that provides a service, characterized in that to accept the proposed selection information. (16) In the information processing method for supporting the operation of an organization that provides the service according to (15), when the proposal invitation information is stored in proposal invitation information storage means, based on access record information and customer evaluation information, An information processing method for supporting the operation of an organization that provides a service characterized by selecting and eliminating unauthorized proposal solicitation information. (17) In the information processing method for supporting the operation of an organization that provides a service according to the above (15), the organization that provides the service may include information on a reservation status, information on a template proposal,
Information related to timely proposals is stored as proposal schedule information in the proposal schedule information storage means, and when applying for proposal solicitation information and sending original proposal information, it is checked against the proposal schedule information and the proposal schedule that matches the proposal solicitation information An information processing method for supporting the operation of an organization that provides a service characterized by transmitting information or proposal schedule information partially modified to match proposal solicitation information as original proposal information. (18) In the information processing method for supporting the operation of the organization that provides the service according to (15), the customer may browse and refer to information not selected in the proposal information next time. An information processing method for supporting the operation of an organization that provides a service characterized by storing in a customer-specific unselected proposal information storage means as customer-specific unselected proposal information.

The gist of the information processing apparatus of the present invention is as follows. (19) An information processing apparatus that registers information on an organization providing a service so that a customer can search and browse through a communication network and supports the operation of the organization providing the service. Information registering means for registering information relating to the characteristics of the organization to be executed and information relating to the coupon issued by the organization as characteristic information and coupon information, respectively, [2] the customer accesses the organization information registering means and acquires the coupon information When the customer uses the coupon information, the information from the search and browsing of the feature information and the coupon information to the acquisition of the coupon information is stored as the coupon acquisition result information. A coupon usage record information storage unit that stores information from acquisition of coupon information to use as coupon usage record information. , [4] (A) the characteristic information and
/ Or based on the coupon information, coupon acquisition result information, and coupon use result information,
Information analysis means for analyzing the advertising effect of coupon information, (B) information analysis means for analyzing customer behavior based on coupon acquisition result information, and / or (C) coupon acquisition result information and coupon use results Information analysis means for analyzing the actual use of coupon information based on the information; [5] providing the analysis result to an organization providing a service as advertisement effect information, customer behavior information, and / or actual coupon use information; An information processing apparatus that supports the operation of an organization that provides a service, comprising: an information output unit. (20) In the information processing apparatus for supporting the operation of an organization that provides the service according to (19), the coupon acquisition result information is information relating to a search / browsing history that does not lead to customer reservation and / or coupon acquisition. (No coupon acquisition
An information processing apparatus that supports the operation of an organization that provides a service characterized by appropriately including search / browsing history information) as sub-information. (21) In the information processing apparatus for supporting the operation of an organization that provides the service according to (19) or (20), the coupon acquisition result information and / or the coupon use result information may include customer access record information. An information processing apparatus that supports the operation of an organization that provides a service characterized by including: (22) In the information processing device for supporting operation of an organization that provides the service described in (19), the coupon information includes at least a part of feature information and a surrounding geographic information.
An information processing apparatus that supports the operation of an organization that provides a service including traffic information. (23) An information processing apparatus that registers information on an organization providing a service so that customers can search and browse through a communication network and supports the operation of the organization providing the service. Information registering means for registering information relating to the characteristics of the organization to be executed and information relating to the coupon issued by the organization as characteristic information and coupon information, respectively, [2] the customer accesses the organization information registering means and acquires the coupon information And coupon acquisition result information storage means for storing information from search / browsing of characteristic information and coupon information to acquisition of coupon information together with personal information of the customer as coupon acquisition result information; When using the coupon, the information from the acquisition of the coupon information to the use is stored as coupon usage record information. Down actual-use information storage means,
[4] comment request information transmitting means for sending comment request information for requesting a customer stored in the coupon use result information storage means to contribute a comment on the organization providing the service; [5] the customer responding to the comment request information And a comment that the customer voluntarily contributes as customer comment information, and includes a customer comment information storage and transmission unit that sends the comment to a service providing organization. An information processing device that supports the operation of the providing organization. (24) In the information processing apparatus for supporting the operation of the organization that provides the service according to (23), the customer providing information that the service providing organization wishes to register in the organization information registration unit in the customer comment information An information processing apparatus that supports the operation of an organization that provides a service, characterized by comprising: organization information registration means for selecting an item of information, compiling the information as appropriate, and registering the information as one of the characteristic information. (25) In the information processing apparatus for supporting the operation of the organization providing the service described in (24), the information related to the customer in the customer comment information registered in the organization information registration means may be stored in a coupon acquisition result information storage means, and And / or specific customer coupon information that is output from the coupon usage record information storage means and stored as specific customer coupon information so that the service providing organization can provide the customer with more advantageous special coupon information next time. Operation of an organization providing a service, wherein the storage means and the service providing organization are provided with special coupon information transmitting means for transmitting more advantageous special coupon information to the customer based on the specific customer coupon information. Information processing device that supports (26) In the information processing apparatus for supporting the operation of the organization providing the service according to the above (23), (24) and (25), the organization providing the service may further access the customer comment information storage means, and From the comment information, customer information useful for the organization is selected, and various kinds of information related to the customer of the customer comment information are output from the coupon acquisition result information storage means and / or the coupon use result information storage means, and the service is provided. The next time, the organization that provides the specific customer coupon information storage means that stores the specific customer coupon information, and the service providing organization, so that the organization that provides the next time, can provide more advantageous special coupon information to the customer,
An information processing apparatus that supports the operation of an organization that provides a service, comprising: a special coupon information transmitting unit that transmits more advantageous special coupon information to a customer based on specific customer coupon information. (27) In the information processing device for supporting the operation of the organization that provides the service according to (23), (24), (25) or (26), a comment to be sent to a customer stored in the coupon usage record information storage unit. An information processing apparatus for supporting operation of an organization providing a service, comprising: comment request information storage means for storing request information in advance for each organization of the organization providing the service. (28) The above (23), (24), (25), (26) or (2)
7) An information processing apparatus for supporting the operation of an organization that provides the service described above, wherein the coupon acquisition result information, the coupon use result information, and / or customer comment information includes customer access record information. An information processing device that supports the operation of an organization that provides a service.

(29) An information processing apparatus for registering information relating to an organization providing a service so that a customer can search and browse through a communication network and supporting the operation of the organization providing the service, [1] Organization information registration means for registering information relating to the characteristics of the organization providing the service and information relating to the coupon issued by the organization as characteristic information and coupon information, respectively; [2] (A)
When accessing the organization information registration means and trying to make a reservation with the organization that provides the service based on the characteristic information and the coupon information, the information to be sent with the priority of the reservation is assigned to the plurality of reservation candidates. Reservation request information registering means for registering as reservation request information, and (B) an organization which provides other services appropriately in accordance with the desired reservation, in case the customer fails to obtain the desired reservation. Reservation request information registration means for registering information to be transmitted as a request for reservation as secondary reservation request information, and [3] an organization which provides services in accordance with priority in order to determine whether or not priority reservation request information is available. (4) (A) The service providing organization sends the information sent in response to the reservation availability consultation information to the reservation availability Reservation availability response information storage means for storing as information, or (B) reservation availability response information storage means for storing reservation availability response information directly after sending it to the customer by the service providing organization, [5] priority reservation When the answer to the desired information is the reservation rejection response information, the reservation rejection consultation information transmitting means for automatically transmitting the reservation rejection consultation information to the service providing organization according to the priority order until the reservation rejection response information is obtained, [6 (A) When the reservation possible response information is obtained for the priority reservation request information, the reservation possible response information transmitting means for sending the reservation possible response information to the customer; (B) The reservation possible response information for the priority reservation desired information Is not obtained, (a) Based on the secondary reservation request information, one or more organizations that provide services that generally correspond to the priority reservation request information are selected, and the characteristic information of the organization that provides the service and The Coupon Information,
Secondary reservation possible response information transmitting means for transmitting to the customer as secondary reservation possible response information together with information on the reservation status, or (b) priority reservation based on the secondary reservation desired information One or more organizations that provide services generally corresponding to the desired information are selected and reserved in advance, and the feature information and coupon information of the organizations that provide the services related to the reservation are provided to the customer as appropriate, with information on the status of the reservation. together,
An information processing apparatus that supports the operation of an organization that provides a service, comprising: a secondary reservation possible response information transmitting unit that transmits as secondary reservation possible response information. (30) In the information processing apparatus for supporting the operation of the organization providing the service according to the above (29), the evaluation of the behavior and attitude of the customer providing the organization of the service providing organization is stored as customer evaluation information. The system includes a customer evaluation information storage unit, and provides a service with the customer evaluation information so that the service providing organization can determine whether or not it is appropriate to send the information to the customer when the reservation availability response information is sent to the customer. An information processing device that supports the operation of an organization that provides a service that is sent to an organization. (31) The information processing apparatus for supporting the operation of the organization providing the service according to the above (29), further comprising a reservation status information storage unit for storing a reservation status of the organization providing the service as reservation status information, An information processing apparatus that supports the operation of an organization that provides a service, which can refer to reservation status information when sending availability response information. (32) An information processing apparatus that registers information on an organization that provides a service so that customers can search and browse through a communication network and supports the operation of the organization that provides the service. Information registering means for registering information relating to the characteristics of the organization to be executed and information relating to the coupon issued by the organization as characteristic information and coupon information, respectively; [2] the customer accesses the organization information registering means, With reference to the coupon information, a request as a customer is set and input, and information for recruiting proposals matching the customer's request from the service providing organization is stored as proposal recruitment information, and the proposal recruitment is performed. A proposal solicitation information storage / transmission means for sending information to an organization providing a service selected based on the proposal solicitation information;
[3] Proposal information storage / transmission in which an organization providing a service stores information applied for proposal solicitation information as original proposal information in consideration of original service information and / or coupon information, and transmits the information to a customer. Means, [4] Proposal selection information storage / transmission means for storing information for selecting one of the original proposal information as proposal selection information and transmitting the information to an organization providing the service, [5] Providing service The organization that receives the proposal selection information, stores the proposal selection acceptance information that accepts the customer's proposal selection information, and includes a proposal selection acceptance information storage / transmission unit that sends the proposal selection acceptance information to the customer. An information processing device that supports the operation of an organization that provides a service. (33) In the information processing apparatus for supporting the operation of an organization that provides the service according to (32), when the proposal invitation information is stored in the proposal invitation information storage unit, based on access record information and customer evaluation information, An information processing device that supports the operation of an organization that provides a service characterized by selecting and eliminating unauthorized proposal solicitation information. (34) In the information processing apparatus for supporting the operation of the organization providing the service according to the above (32), the organization providing the service may include information on a reservation status, information on a template proposal,
Proposal schedule information storage means for storing information related to timely proposals as proposal schedule information. When applying for proposal solicitation information and sending original proposal information, collate with proposal schedule information and propose schedule that matches proposal proposal information. An information processing apparatus for supporting the operation of an organization that provides a service characterized by transmitting information or proposal schedule information partially changed to match proposal solicitation information as original proposal information. (35) In the information processing apparatus that supports the operation of the organization that provides the service described in (32) above, information that is not selected by the customer in the proposal information can be browsed and referenced next time. An information processing apparatus that supports the operation of an organization that provides a service, comprising: a customer-specific unselected proposal information storage unit that stores customer-specific unselected proposal information.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An information processing method according to the present invention is carried out by using an information processing apparatus in which information relating to an organization providing a service is registered so that a customer can search and browse through a communication network. is there. The present invention is implemented using an existing information communication network including a mobile information communication network, an information communication network via a communication satellite, and other information communication networks. For example, the present invention is often implemented via the Internet using a personal computer, but may be implemented using the Internet in combination with other information communication means such as a mobile phone. In short, the present invention is implemented by connecting an organization that provides services with customers (hereinafter, referred to as “service providing organization”) through some information communication means via an information site (the information processing apparatus of the present invention). is there.

Here, the qualifications and qualifications of the customer are usually not limited, and may be any person who can access the information processing apparatus of the present invention by some information communication means. In addition, the service providing organization is an organization that provides some kind of service to customers for a fee (service fee), and includes food, beverages, dishes, beverages, usage,
An organization that operates a service business defined by the Japanese industrial classification, such as beauty, lodging, education, and entertainment.

Hereinafter, the present invention will be described in detail with reference to the drawings. FIG. 1 shows an embodiment of the present invention. This “one embodiment” will be described. The organization information registration means (X ₁ ) of the information processing apparatus (X) of the present invention stores information relating to the characteristics of the service providing organization (Z) and information relating to the coupon issued by the organization, respectively, in the characteristic information (a). ) And coupon information (b).

The feature information (a) is information that informs the customer of features related to the service providing organization (Z), such as the operating policy, service contents, and in-store atmosphere of the service providing organization (Z), and evokes the customer's interest. . Therefore, the characteristic information (a)
Any content may be used as long as it does not violate public order and morals. Not only character information but also audio information and image information may be used.

For example, in the case of a restaurant, a restaurant, a restaurant, etc., the characteristic information (a) includes an organization (store) name, address, telephone number, FAX number, URL of homepage, e-mail address, regular holiday, business hours. , Lunch time menu availability, last order time, congestion time zone, number of employees, basic information such as available credit cards, maps of surrounding areas, route information, geographic information such as the nearest station, and the number of seats (table seats,
In addition to equipment information such as counter seats, the presence and size of Western / Japanese private rooms and the number of people who can use them, the presence and size of Western / Japanese rooms for banquets, the availability of parking lots and the number of seats that can be accommodated, as well as regular dishes -Types and characteristics of course meals and their prices, recommended specialties and their prices, alcoholic beverages (sake, beer, wine, whiskey, etc.) and / or non-alcoholic beverages (juices, tea beverages, soft drinks, favorite beverages) Food / beverage information such as types / brands and their prices, a message from the organization head, a word from the head chef, a word from the responsible person, a word from the employee, customer service / service policies and characteristics, etc. This includes budget-related information such as customer reception information, budget guideline, menu list, discounts / coupons, etc., and other atmospheres within the organization (store) (popular, high-grade, ultra-high-grade,
Atmosphere information that conveys home-style, country-style, exotic, lively, fun, quiet, western-style, Japanese-style, indirect lighting, direct lighting, brilliant, bright, dark, etc. Sensitivity information such as sweet, medium, spicy, and spicy), content (appetizers for sake, suitable for meals, mainly vegetables, fish, and meat), customer gender (many men, many women) (3
Customer information on job classes (students, salaried workers, managers, etc.), as well as services specific to the organization (store) (the scenery and night view are beautiful, with live music) , Sommelier Wine Advisor,
Rich service of local sake, various kinds of home cooking, various kinds of country dishes, various kinds of vegetarian dishes, menus for vegetarians, ideal for joint parties, many foreigners, changing rooms, etc.) It appropriately contains various information and the like.

Further, for example, in the case of a beauty salon, the characteristic information (a) includes the last visit time for each menu (cut, permanent, color, dressing, etc.), information (basic information) of main staff, etc., menu, nomination fee (Budget-related information) and other information (special service information) such as benefits for multiple visits. As described above, since the characteristic information (a) is information that evokes the interest of the customer, any information on the service providing organization may be used as long as it does not violate public order and morals, such as restaurants, restaurants, restaurants, and beauty. In the case of a hospital, it is natural that the present invention is not limited to the information exemplified above.

The service providing organization (Z) freely configures and sets the characteristics of its own organization (store), uses a method such as characters, voices, images, and the like, and stores the information as organization information registration means (a) as characteristic information (a). X1) can be registered. The coupon information (b) is information relating to a discount service provided by the service providing organization (Z) to the customer (Y), and is important information that triggers the consumer's consumption behavior.
The service providing organization (Z) can appropriately set a discount amount or a rate for the service price and register it in the organization information registration means (X ₁ ).

The coupon information (b) includes a coupon ID and sets a discount amount / rate (this setting may be set so that the amount / rate changes every fixed period from the date of obtaining the coupon). In addition to the format, a present format such as a free drink service may be used. Also,
The coupon information (b) may include information on the mode of use, such as the introducer ID, the validity period, the use conditions (number of people who can use one sheet, presentation before order, etc.).

Further, the coupon information (b) is intended to prompt the customer to acquire and immediately use the coupon information (b). At least a part of the characteristic information (a), for example, in the case of a restaurant, a restaurant, a restaurant, etc. Organization (store) name, address, phone number, fax
Number, regular holiday, business hours, last order time, available credit cards, etc. (basic information), map of surrounding area,
Directions, the nearest station (geographic information), types and features of regular and course dishes and their prices, recommended specialties and their prices,
The types and brands of alcoholic and non-alcoholic beverages and their prices (cooking / beverage information), and other information such as atmosphere information, sensibility information, customer demographic information, special service information, etc. , Perm, color, dressing, etc.), including the final time of visit, main staff, etc. (basic information), menu, nomination fee, etc. (budget-related information), benefits for multiple visits, etc. (specific service information) Is preferred.

In the present invention, as described above, the organization registration means (X ₁ ) is accessed from a mobile terminal device such as a mobile phone, and the feature information (a) is searched and browsed, and further, the coupon information (b) Can be acquired, but in this case, the acquisition is performed by storing necessary coupon information in the storage means of the mobile terminal device. When the coupon information is used, it is displayed on the screen of the terminal device and presented to the service providing organization.

In the present invention, the service providing organization can appropriately update the characteristic information (a) and the coupon information (b). The customer (Y) accesses the organization information registration means (X ₁ ) (A) and can search and browse the characteristic information (a) and / or the coupon information (b) at any time. In the present invention, access to the organization information means (X ₁ ) is also possible from a mobile terminal device such as a mobile phone.

The customer (Y) enters the organization information registration means (X ₁ )
After accessing (A) and searching and browsing the feature information (a) and / or coupon information (b), when the coupon information (c) is obtained, the information processing apparatus (X)
Information relating to the search / browsing history from browsing to acquisition of the coupon information is stored in the coupon acquisition result information storage means (X ₂ ) as coupon acquisition result information together with personal information of the customer, if necessary.

The coupon acquisition result information includes a coupon ID,
Coupon acquisition (issue) date and time, customer I who acquired the coupon
In addition to D, this is information relating to the search / browsing history of the customer, and serves as basic information for information analysis described later.
The information related to the search / browsing history of the customer can be obtained by selecting a desired organization (store) when the customer selects a desired organization (store). , Etc.), and repeatedly search and browse to select a desired organization (store).

More specifically, the information includes the start and end times of search and browsing, the number of clicks, the frequency, the tendency, and the like.
It includes information displayed for each click (required search conditions, organization (store) name, area name, type and characteristics of organization (store), acquisition of coupons of other organizations (stores), etc.). Further, when the customer accesses from a mobile terminal device such as a mobile phone, the information includes log information (position of the mobile terminal device, telephone number, mail address, device type) related to the mobile terminal device, This includes conditions (keywords, places, types, nearest stations, others, etc.) specified by the customer, transitions and IDs of pages searched and browsed, transitions and IDs of organizations (stores) searched and browsed, and the like.

Further, the coupon acquisition result information includes customer personal information as required. The personal information is personal information about the customer, for example, name (real name, pen name, nickname, etc.), e-mail address, address, telephone number, gender, date of birth, age, blood type,
Workplace (size, industry), annual income, owned credit card
Includes loyalty cards, hobbies, family composition, wedding anniversary, subscription newspapers / magazines, usage providers, etc.

If the customer (Y) searches and browses the characteristic information (a) and / or coupon information (b), but does not make a reservation and / or obtain a coupon, the history relating to the search and browsing is obtained. Is stored in storage means (not shown in FIG. 1) as coupon non-acquisition / search / browsing history information (when coupon non-acquisition / search / browsing history information is stored, the coupon acquisition result information storage means , May be stored as sub-information.) Similarly, it may be used for information analysis described later.

The customer (Y) uses the acquired coupon information (c) in the service providing organization (Z) (d ')
When you do, information from acquisition of coupon information to use,
The coupon usage record information (d) is stored in the coupon usage record information storage means (X ₃ ). The coupon use result information includes a coupon ID and an ID of a customer who has acquired the coupon, and further includes information on use of the coupon, that is, an organization (store) name / address, use time, number of used customers, amount of use,
It includes the contents of the service used, the form of use (screen display by mobile phone, printed matter), the ID of the introduced customer, and the like.

In the embodiment shown in FIG. 1, the feature information (a) and / or coupon information (b) registered in the organization information registration means (X ₁ ) and the coupon acquisition result information storage means (X ₂ ) And coupon use record information (including coupon non-acquisition / search / browsing history information as appropriate) and coupon use record information storage means (X
_The information analyzing means (X ₄ ) analyzes the advertising effect of the characteristic information (a) and / or the coupon information (b) based on the coupon usage record information stored in ₃ ), and determines the result as
It is provided to the service providing organization (Z) as advertisement effect information (e).

The information analysis means (X ₄ ) mainly includes, for example, information update date, information updater,
Index items include page layout, color / size / display position of text / image, presence / absence of audio information, contents of update information, etc. The number of clicks and the number of clicks (the number of pages in the case of a mobile terminal device) are used as index items. Analyze the correlation. As a result, the advertising effect of the feature information and / or coupon information,
And / or the advertising effect of the updated feature information and / or coupon information can be analyzed and grasped.

The analysis by the information analysis means (X ₄ ) may be performed by an analysis method of selecting another item as an index as long as the advertising effect can be accurately analyzed. It is not limited to the analysis method based on the above. In the above analysis, personal information of the customer included in the coupon acquisition result information may be used together. Select appropriate items from the above personal information as indices (eg, gender, age, blood type, workplace (size, industry), annual income, etc.) and obtain coupons (issue) and / or By analyzing the causal relationship and / or the correlation, for example, more accurate advertisement effect information (e) can be obtained for each individuality / characteristic of the customer.

The service providing organization (Z) determines whether or not the characteristic information (a) and / or the coupon information (b) registered in the organization information registration means (X ₁ ) based on the provided advertisement effect information (e). And, if necessary, the feature information (a) and / or the coupon information (b) to be registered in the organization information registration means (X ₁ ) as appropriate with reference to the advertisement effect information (e). ) To update
The organization management can be improved and devised.

In the embodiment shown in FIG.
Coupon acquisition result information storage means (X _TwoKu memorized in
Pon acquisition result information (Coupon non-acquisition / search / browsing as appropriate)
Includes history information. ), The information analyzing means (X_Four)
Analyzes customer thoughts and behaviors,
Information (f) is provided to the service providing organization (Z). Patron
The customer behavior information (f) is, for example, searched and browsed (without a coupon).
Logs, transitions, frequencies, times
Number and clicks (pages for mobile devices)
Index items, search and search for customers based on these index items
This is an analysis of browsing tendency (customer behavior).

In the above analysis, the method of selecting and analyzing the index items is not limited to the above-described example, and any other item may be selected as an index as long as the customer behavior can be accurately analyzed. Of course. In addition,
In the above analysis, personal information of the customer included in the coupon acquisition result information may also be used. Select appropriate items from the above personal information as indicators (for example, gender, age,
Analyzing the causal and / or correlation with blood type, workplace (size, industry), annual income, etc.) More accurate customer behavior information (f) can be obtained for each individuality / characteristic of the customer.

Further, in the embodiment shown in FIG. 1, the coupon acquisition result information stored in the coupon acquisition result information storage means (X ₂ ) (as needed, no coupon acquisition / search /
Includes browsing history information. ) And the coupon usage record information stored in the coupon usage record information storage unit (X ₃ ), the information analysis unit (X ₄ ) analyzes the usage status of the coupon information (c) obtained by the customer. The result is provided to the service providing organization (Z) as coupon usage actual information (g).

The coupon usage actual information (g) includes, for example, a search log and a browsing log (including a case where a coupon is not obtained as appropriate), a transition, a frequency,
Number of clicks, number of clicks (number of pages for mobile terminal devices)
Etc. as index items, and in the coupon usage record information,
The organization (store) name / address, time of use, number of customers used, amount of use, contents of service used, form of use (screen display by mobile phone, printed matter), etc. are used as index items, and the causal relationship between these index items and / or It is an analysis of the correlation.

In the above analysis, the method of selecting and analyzing the index items is not limited to the above example, and any other item may be selected as an index as long as the actual condition of coupon usage can be accurately analyzed. That is natural. In the above analysis, personal information of the customer included in the coupon acquisition result information may also be used. Select appropriate items in the above personal information as indicators (for example, gender, age, blood type, workplace (size, industry), annual income, etc.)
By analyzing the causal relationship and / or the correlation with the index item in the coupon usage record information, it is possible to obtain more accurate coupon usage status information (g) for each customer characteristic.

The service providing organization (Z) updates the characteristic information (a) and / or the coupon information (b) registered in the organization information registration means (X ₁ ) as appropriate with reference to these information, and The operation can be improved and devised.
As described above, in the present invention, various kinds of information relating to the customer's interest and behavior are analyzed by the information analysis means (X ₄ ) in a timely manner, and the advertisement effect information (e) and the customer behavior information ( f) and / or coupon usage status information (g)
Is provided to the service providing organization (Z) in order to contribute to improvement and ingenuity of the organizational operation.

In the practice of the present invention, the coupon acquisition result information (including coupon non-acquisition / search / browsing history information as appropriate) and / or coupon usage result information may be obtained by analyzing the above-mentioned analysis with customer behavior. In order to make the relationship more accurate and detailed, it is preferable to include the access record information of the customer. The access record information includes the following (a)
This is information used in combination with various types of log information exemplified in (e). (A) Service providing organization log: Cookie ID. (B) Application log: (a) access time, connection start / end time, keyword specified by customer at the time of search / browsing, category such as location, type, nearest station, location information specified on map, mobile terminal device transmission Location information and / or a specified condition log consisting of a combination of these, (b) the ID of the page searched and browsed by the customer, transition information of the page, the ID of the service providing organization searched and browsed by the customer, ID of the service providing organization that obtained the coupon,
(C) Error logs and the like. (C) Server log: remote host name where the request was issued, authenticated user, date and time, requested file name, port number where request was received, time required for processing request, path of requested URL, cookie, Error log etc. (D) Firewall log: unauthorized access attempt log, access denied request log, TCP, U
DP, ICMP packet log, error log, etc. (E) E-mail transmission / reception log: transmission / reception route information, transmission / reception date / time, error log, and the like. FIG. 2 shows another embodiment of the present invention.

In the information processing apparatus (X) shown in FIG. 2, in addition to the organization information registration means (X ₁ ), the coupon acquisition result information storage means (X ₂ ), and the coupon use result information storage means (X ₃ ) And a customer comment information storage / transmission means (X ₅ ), and further, a specific customer coupon information storage means (X ₆ ) as required. In the present invention, this customer comment information storage means (X ₅ )
A second feature is that a specific customer coupon information storage means (X ₆ ) is provided as needed.

The customer (Y) enters the organization information registration means (X ₁ )
Is accessed (A), the coupon information (c) is acquired, and the coupon information is used (d ′).
Is stored in the coupon usage record information storage means (X ₃ ). Up to this point, it is the same as the embodiment of the present invention shown in FIG.

In the embodiment shown in FIG. 2, when the coupon use record information (d) is stored in the coupon use record information storage means (X ₃ ), the customer (Y ′) who uses the coupon information is Comment request information (h) requesting to contribute a comment on the service providing organization (Z ') used by Y'). The comment request information (h) may be a questionnaire type, a comment writing type, or a combination of these. The comment request information (h) may be of a fixed form or may be prepared for each customer with reference to the customer's personal information. Further, the comment request information (h) may be prepared in advance for each service providing organization.

The customer (Y ′) receives the comment request information (h)
In response, when sending a comment (i) on the service provider organization (Z ') to the information processing apparatus (X), the customer comment information storage and transmission means (X ₅₎ is stored as customer comment information (i) I do. The customer comment information (i) contains complaints, suggestions, impressions,
Any words, such as words of recommendation, may be used.

For example, when the service providing organization is a restaurant or the like, the customer comment information (i) includes the wait time, the atmosphere and cleanliness in the store, the attitude to the customer, the taste of the food, the quantity, the content and the price, the customer satisfaction, and the like. Is an evaluation of
It may be freely entered in the comment column, or in the case of a questionnaire method, the degree of evaluation may be entered in a predetermined column. The customer comment information (i) can also be sent from a mobile terminal device such as a mobile phone.

Even if the customer (Y) does not have the comment request information (h), the customer (Y) voluntarily adds a comment on the used service providing organization (Z ′) to the customer comment information (i) at any time.
Can be sent to and stored in the customer comment information storage means (X ₅ ). The customer comment information storage / transmission means (X ₅ ) stores the customer comment information if the service providing organization (Z) has access (A ′) or does not have the access (A ′). Send to service providing organization to contribute to improvement and ingenuity.

The service providing organization (Z) is a customer comment information (i) stored in the customer comment information storage means (X ₅ ), and a customer comment desired to be registered in the organization information registration means (X ₁ ). The information (j) can be selected and registered in the organization information registration means (X ₁ ) as one of the characteristic information. Then, the customer (Y ') For, the customer (Y' of customer comment information registered in the organization information registration means (X ₁₎ (j) the various information relating to), acquisition of a coupon record information storage means (X ₂₎ And / or output from the coupon usage record information storage means (X ₃ ) so that the service providing organization (Z ′) will provide the customer (Y ′) with more advantageous special coupon information next time. To be able to store it, the specific customer coupon information (l) can be stored in the specific customer coupon information storage means (X ₆ ).

The specific customer coupon information indicates that the coupon provided to the “certain customer” when one customer introduces the service providing organization to another customer and the “other customer” uses the service providing organization. Information can be included. Further, in the present invention, the service providing organization (Z) accesses the customer comment information storage / transmission means (X ₅ ) (A ′).
Similarly, in order to contribute to the improvement and ingenuity of the organizational operation, the customer comment information (i) stored in the customer comment information storage means (X ₅ ) includes the customer comment information (k) useful for the improvement and ingenuity of the organizational operation. ) Can be selected.

Then, for the customer (Y ″) who has provided useful customer comment information (k), various information related to the customer (Y ″) is stored in the coupon acquisition result information storage means (X ₂ ),
And / or output from the coupon usage record information storage means (X ₃ ), and the service providing organization (Z ′) can provide the customer (Y ′) with more advantageous special coupon information next time. Thus, the specific customer coupon information (l) can be stored in the specific customer coupon information storage means (X ₆ ).

Then, the service providing organization (Z ′) sends more advantageous special coupon information to the customer (Y ′) and / or the customer (Y ″) based on the specific customer coupon information (1). At this time, the service providing organization (Z ') stores the special coupon information in the specific customer coupon information storage means (X
₆ ), or may be sent by other information communication means.

As one of the characteristic information, customer comment information (j) registered in the organization information registration means (X ₁ ),
The useful customer comment information (k) may be the same (that is, customer (Y ′) = customer (Y ″)). Here, although not shown in FIG. X), a comment request information storage means is provided, and in the storage means,
The comment request information (h) sent to the customer (Y) stored in the coupon use result information storage means (X ₃ ) is
It can be stored for each service providing organization. This is preferable for information processing in the present invention.

Also, in the embodiment shown in FIG.
It is preferable that the coupon acquisition result information, the coupon usage result information, and / or the customer comment information include access record information of the customer. Next, FIG. 3 shows another embodiment of the present invention. This embodiment relates to a reservation method when a customer makes a reservation to a service providing organization, but the reservation form shown in FIG. Are different.

In the organization information registering means (X ₁ ) of the information processing apparatus (X), information relating to the characteristics of the service providing organization and information relating to the coupon issued by the organization are respectively stored in the characteristic information (a) and the coupon information. The registration as (b) is the same as in the embodiment of the present invention shown in FIGS. In the embodiment shown in FIG. 3, the customer (Y) accesses (A) the organization information registration means (X ₁ ), and acquires the characteristic information (a) and the coupon information (b).
Can be referred to when making a reservation.

When the customer (Y) intends to make a reservation with the required service providing organization (Z), (A) assigns a reservation priority to a plurality of reservation request candidates and gives priority reservation request information (m ) Is sent to the reservation request information registration means (X ₇ ) and registered. Further, in case that the desired reservation cannot be obtained, (B) the conditions (location, type,
Send the secondary reservation request information (n), which you wish to make a reservation to another service providing organization, to relax the conditions such as atmosphere, food, alcohol, etc., to the reservation request information registration means (X ₇ ) and register it can do.

As described above, in the embodiment shown in FIG. 3, the customer (Y) receives the reservation request information registration means (X ₇ ).
In addition to the fact that the priority reservation request information (m) can be registered, the secondary reservation request information (n) can be registered in case the desired reservation cannot be obtained. , A third feature. The reservation request information registering means (X ₇ ) firstly requests information on whether or not the priority reservation request information (m) is available, that is, the reservation availability information (p).
To the service providing organization (Z) according to the priority order.

[0057] The service provider organization (Z) is, (A) the information to be transmitted to respond to reservation availability sounded information (p), reservation availability response information (q) (Reservations not answer information (q ₁₎ and the reservation Allowed answer information (Q ₂ )) may be stored in the reservation availability response information storage means (X ₈ ), or (B) reservation availability response information (p)
Is directly sent to the customer (Y) by some information communication means, and then stored in the reservation availability information storage means (X ₈ ).

When the answer to the priority reservation request information (m) is the reservation non-response information (q ₁ ), the reservation availability consultation information (p) is automatically updated in accordance with the priority order until the reservation availability answer information (q ₂ ) is obtained. To the service providing organization (Z). As a result, the reservation possible response information (q) for the priority reservation request information (m)
_{When 2} ) is obtained, the reservation availability response information storage means (X ₈ )
And sends the reservation possible response information (q ₂ ) to the customer directly or via the reservation possible / impossible response information storage means (X ₈ ).

On the other hand, when the reservation permission information (q ₂ ) cannot be obtained for the priority reservation request information (m), the priority reservation request information (m) is obtained based on (a) the secondary reservation request information (n). )), At least one service providing organization (Z ″) is selected, and the characteristic information (a ″) and coupon information (b ″) of the service providing organization are provided to the customer (Y) as appropriate. Service as secondary reservation possible reply information (r) together with the information on (b) or secondary reservation request information (n) based on secondary reservation request information (n). One or more organizations (Z ″) are selected and reserved in advance, and the characteristic information (a ″) and the coupon information (b ″) of the service providing organization (Z ″) related to the reservation are provided to the customer.
It is transmitted as secondary reservation possible response information (r), together with information on the status of reservation as appropriate.

As described above, in the present invention, the reservation desired by the customer (Y) can be completed under the desired conditions or under the conditions similar to the desired conditions.
Here, although not shown in FIG. 3, in the present invention,
The service providing organization (Z) can store, in the customer evaluation information storage means, an evaluation relating to the customer's behavior / attitude with respect to the organization (for example, failure to make a reservation, illegal activities in the store, etc.) as customer evaluation information. . The service providing organization (Z) can refer to the customer evaluation information and determine whether or not to send the reservation availability response information (q) to the priority reservation request information (m) to the customer.

Further, in the present invention, the reservation status in the service providing organization (Z) can be stored as reservation status information in a reservation status information storage means (not shown). The service providing organization (Z) can refer to the reservation status information when sending the reservation availability information (q). FIG. 4 shows another embodiment of the present invention. In this embodiment of the present invention, the customer (Y)
The feature is that the request as a customer is presented to the service providing organization, and the service providing organization (Z) makes a proposal in response to the request.

The information on the characteristics of the service providing organization and the information on the coupon issued by the organization are stored in the organization information registration means (X ₁ ) of the information processing apparatus (X), respectively, in the characteristic information (a) and the coupon information. The registration as (b) is the same as the case of the embodiment of the present invention shown in FIG. 1, FIG. 2, and FIG. In the embodiment shown in FIG. 4, the customer (Y) sets and inputs a request (condition) as a customer. At that time, the organization information registration means (X ₁ )
(A), and can refer to the feature information (a) and the coupon information (b).

The customer (Y) is a request (condition) as a customer.
After setting and inputting, information for recruiting proposals matching the customer's request from the service providing organization (Z), that is, proposal recruitment information (s) is sent to the proposal recruitment information storage means (X ₉ ). Remember. Here, the proposal solicitation information (s) typically includes a desired date and time, a region, a budget, and the like, but is not limited thereto, and can include various requests (conditions).

For example, if the service providing organization is a restaurant,
In the case of restaurants, restaurants, etc., the proposal solicitation information (s) includes the location, date, atmosphere in the store (casual, formal, quiet, lively, exotic, etc.), lighting in the store (bright, dark, glittering, etc.), cooking Types / flavors (Western, Japanese, Chinese, ethnic, etc.), number of rooms / seats (Standing, Zashiki, Round table,
Loose, etc.), budget (per person, all included), entertainment (live music, performance, dance, etc.), incidental equipment (karaoke, game console, TV, etc.), surrounding environment (scenery, night view, view), staff (sommelier, It includes requests (conditions) for bartenders, foreign staff, etc.) and customer segments (students, office workers, women, etc.).

The proposal solicitation information storage means (X ₉ ) selects the stored proposal solicitation information (s) based on the proposal solicitation information (s) by the transmitting means built in the storage means (X ₉ ). Send to service provider organization (Z). The service providing organization (Z) does not merely apply for the proposal solicitation information (s) (of course, it may simply apply), but adds its own service information and / or special coupon information each time. Then, it is sent to the proposal information storage / transmission means (X ₁₀ ) as original proposal information (t), stored and sent to the customer (Y).

Specific contents of unique service information, and
// The specific contents (discount amount or rate) of the special coupon information may be determined by the service providing organization (Z) according to the reservation status of the day, the scheduled visit time, the in-store congestion status, and other conditions. it can. For example, when the service providing organization is a restaurant, a restaurant, a restaurant, or the like, the unique proposal information (t) includes the origin of the ingredients, the supplier, the adoption of a unique cooking method, the seasonal, monthly, weekly limited service, and birth. Includes special services (including discounts) for days or birthdays.

Note that the unique proposal information (t) may use images and sounds. The unique proposal information (t) may be sent directly to the customer (Y) by some information communication means, or may be sent via the proposal information storage / transmission means (X ₁₀ ) (FIG. A case is shown in which the information is transmitted via the proposal information storage / transmission means (X ₁₀ ).) The customer (Y) stores information for selecting one of a plurality of unique proposal information (t), that is, proposal selection information (u) in the proposal selection information storage / transmission means (X ₁₁ ), Send to the selected service providing organization (Z ″).

After receiving the proposal selection information (u), the service providing organization (Z ″) stores and transmits the proposal selection acceptance information (v) for accepting the customer's proposal selection information (u). The information is stored in the means (X ₁₂ ) and sent to the customer.
At this time, the service providing organization (Z ″) stores the proposal selection acceptance information (v) in the proposal selection acceptance information storage / transmission unit (X ₁₂ ).
, Or may be sent directly to the customer (Y) using some information communication means.

In this way, a reservation is established between the customer (Y) and the service providing organization (Z ″). This is the fourth feature of the present invention. When the proposal solicitation information (s) is stored in the proposal solicitation information storage means (X ₉ ), it is possible to select and eliminate incorrect proposal solicitation information based on the access record information and the customer evaluation information.

As a result, the service providing organization (Z) can apply for the proposal solicitation information (s) and send the original proposal information (t) with confidence. In the present invention,
The service providing organization (Z) uses the information relating to the reservation status, the information relating to the template proposal, and the information relating to the timely proposal as proposal schedule information, and propose schedule information storage means (not shown).
When submitting the original proposal information (t) by applying to the proposal solicitation information (s), the proposal collation information is compared with the proposal solicitation information (s), or the proposal solicitation information Can be sent as original proposal information (t).

Thus, the service providing organization (Z)
Can apply for proposal solicitation information (s) and quickly send original proposal information (t). Further, according to the present invention, the customer (Y) selects the information not selected in the original proposal information (t) as customer-specific unselected proposal information so that the customer (Y) can browse and refer to the information next time. It can be stored in another unselected proposal information storage means (not shown). By providing such a customer-specific unselected proposal information storage unit, the unselected original proposal information (t) can be
It can be effectively used for the next proposal proposal and / or original proposal.

The embodiment of the present invention has been described above. Hereinafter, an example of the present invention will be described, but the present invention is not limited to this example.

[0073]

EXAMPLE An example in the case where the service providing organization is a restaurant will be described. (Embodiment 1) In the information processing apparatus of the present invention, characteristic information and coupon information relating to various restaurants are registered.
The customer can access the information processing device (organization information registration means) from his / her own information processing device, perform necessary screen operations, and browse / search the feature information and coupon information. When a required screen operation is performed, the screen shown in FIG. 5 is displayed on the screen of the information processing device of the customer. This screen displays a list of restaurants that meet desired conditions input by the customer. In this way, the customer can search for a desired restaurant. (Example 2) When a required screen operation is performed on the screen displayed in Example 1, the screen shown in FIG. 6 is displayed. On this screen, it is possible to search and browse the business policy, service contents, atmosphere in the store, and the like of the desired restaurant. On this screen, clicking on the "Issuance of coupon" field displays the coupon information on the next screen. Further, if a required screen operation is performed, the customer can acquire the coupon information. Further, after displaying the screen shown in FIG.
Further, a required screen operation can be performed to make a reservation at the restaurant. (Embodiment 3) The information processing apparatus of the present invention sends comment request information shown in FIG. 7 to a customer who has used a restaurant to request that a comment on the restaurant be submitted. On this screen, the customer enters the required information in the required fields,
Any comment can be input in the comment field and sent to the customer comment information storage device.

[0074]

According to the present invention, a wide variety of information relating to an organization providing a service can be obtained via a communication network.
It can be widely provided to customers, and can encourage customers to visit stores through the feature information and coupon information provided by the service providing organization, and
Information relating to customer behavior and consumption tendency can be provided to an organization that provides services to encourage the activation of organizational management.

The customer can select and reserve an organization providing the desired service by searching and browsing various kinds of information related to the organization providing the service. It can be realized quickly by exchanging information with the providing organization. Further, the organization providing the service can encourage the customer to visit the store by using the coupon information as a medium, devising the operation of the organization by referring to the evaluation of the customer, and improving the operation performance.

[Brief description of the drawings]

FIG. 1 is a diagram showing an embodiment of the present invention.

FIG. 2 is a diagram showing another embodiment of the present invention.

FIG. 3 is a diagram showing another embodiment of the present invention.

FIG. 4 is a diagram showing another embodiment of the present invention.

FIG. 5 is a diagram showing an example of a screen display in search / browsing of the present invention.

FIG. 6 is a diagram showing another example of a screen display in search / browsing of the present invention.

FIG. 7 is a diagram illustrating an example of comment request information according to the present invention.

[Explanation of symbols]

a ... feature information b, c ... coupon information d ... coupon usage information d '... use of coupon information e ... advertising effect information f ... customer behavior information g ... coupon usage actual information h ... comment request information i ... customer comment information j ... Customer comment information as one of the characteristic information k ... Useful customer comment information l ... Specific customer coupon information m ... Priority reservation request information n ... Secondary reservation request information p ... Reservation availability consultation information q ... Reservation availability response information q ₁ … Reservation non-response information q ₂ … Reservation possible response information r… Secondary reservation possible response information s… Proposal recruiting information t… Original proposal information u… Proposal selection information v… Proposal selection acceptance information X… Information processing device Y… provide customer Z ... service organization (service provider organization) X ₁ ... organization information registering unit X ₂ ... coupon acquires record information storage means X ₃ ... coupon use record information storage means X ₄ ... information Analysis means X ₅ ... send a customer comment information storage and transmission means X ₆ ... specific customer coupon information storage means X ₇ ... desired reservation information registration means X ₈ ... reservation availability answer information storage means X ₉ ... Proposals information storage means means X ₁₀ ... Proposal information storage / transmission means X ₁₁ ... Proposal selection information storage / transmission means X ₁₂ ... Proposal selection acceptance information storage / transmission means

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Munetaka Sawatani 7-20-1 Fukushima-ku, Osaka-shi, Osaka Nippon Steel Information & Communication Systems Kansai Branch Office (72) Inventor Sayoko Minami 2-20 Shinkawa, Chuo-ku, Tokyo −15 Nippon Steel Information Communication Systems Co., Ltd. (72) Inventor Susumu Imai 1-3-7 Shiro, Chuo-ku, Osaka-shi, Osaka Asahi Breweries, Ltd. Kinki area headquarters business planning department F term (reference) 5B049 CC00 CC02 CC08 EE00 GG00 GG04 GG09

Claims (35)

[Claims] Claims 1. Information relating to an organization providing a service is
In an information processing method for registering a customer so that it can be searched and browsed via a communication network and supporting the operation of an organization providing a service, (1) information relating to characteristics of the organization providing the service and issued by the organization; The information relating to the coupon is registered as feature information and coupon information in the organization information registration means, respectively. (2) When the customer accesses the organization information registration means and obtains the coupon information, the search and retrieval of the feature information and coupon information are performed. Information from browsing to acquisition of coupon information is stored as coupon acquisition result information in the coupon acquisition result information storage means. (3) When a customer uses coupon information, information from acquisition to use of coupon information Is stored in the coupon usage record information storage means as coupon usage record information, and (4) the characteristic information and / or the coupon Information, coupon acquisition results information,
And an organization that provides a service characterized by analyzing feature information and / or advertising effect of coupon information based on coupon usage record information, and providing the analysis result to an organization that provides the service as advertising information. Information processing method to support the operation of 2. Information relating to an organization providing a service,
In an information processing method for registering a customer so that it can be searched and browsed via a communication network and supporting the operation of an organization providing a service, (1) information relating to characteristics of the organization providing the service and issued by the organization; Information relating to the coupon is registered in the organization information registration means as characteristic information and coupon information, respectively. (2) When the customer accesses the organization information registration means and obtains the coupon information, the search and retrieval of the characteristic information and the coupon information are performed. Information from browsing to acquisition of coupon information is stored as coupon acquisition result information in the coupon acquisition result information storage means. (3) When a customer uses coupon information, information from acquisition to use of coupon information Is stored in the coupon use result information storage means as coupon use result information, and (4) (A) coupon acquisition result information Based on, and analyze the behavior of customers,
And / or (B) analyzing the actual use of the coupon information based on the coupon acquisition result information and the coupon use result information,
(5) An information processing method for supporting the operation of an organization that provides a service, wherein the analysis result is provided to an organization that provides the service as customer behavior information and / or actual coupon usage information. 3. The information processing method for supporting the operation of an organization that provides a service according to claim 1 or 2, wherein the coupon acquisition result information is a search / browsing history that does not lead to customer reservation and / or coupon acquisition. An information processing method for supporting the operation of an organization that provides a service characterized by appropriately including information (non-coupon acquisition / search / browsing history information) as sub-information. 4. The information processing method for supporting the operation of an organization that provides a service according to claim 1, 2 or 3, wherein the coupon acquisition result information and / or the coupon use result information is customer access record information. An information processing method for supporting the operation of an organization that provides a service, comprising: 5. The information processing method according to claim 1, wherein the coupon information includes at least a part of characteristic information and peripheral geographical / traffic information. An information processing method for supporting the operation of an organization that provides a service characterized by the following. 6. Information relating to an organization that provides a service,
In an information processing method for registering a customer so that it can be searched and browsed via a communication network and supporting the operation of an organization providing a service, (1) information relating to characteristics of the organization providing the service and issued by the organization; The information relating to the coupon is registered as feature information and coupon information in the organization information registration means, respectively. (2) When the customer accesses the organization information registration means and obtains the coupon information, the search and retrieval of the feature information and coupon information are performed. The information from the browsing to the acquisition of the coupon information is stored in the coupon acquisition result information storage means as coupon acquisition result information together with the personal information of the customer. (3) When the customer uses the coupon information, the coupon information is acquired (4) Coupon usage record information is stored in the coupon usage record information storage means as coupon usage record information. To the customer to be stored in the emission actual-use information storage means, send a comment request information to be asked to contribute a comment about the organization that provides the service,
(5) The comments that the customer contributes in response to the comment request information and the comments that the customer voluntarily contributes are stored in the customer comment information storage means as customer comment information, and the customer comment information is provided to the service. An information processing method that supports the operation of an organization that provides a service, which is sent to the providing organization. 7. An information processing method for supporting the operation of an organization providing a service according to claim 6, wherein the organization providing the service includes a customer comment desired to be registered in the organization information registration means in the customer comment information. An information processing method for supporting the operation of an organization that provides a service characterized by selecting information, compiling the information as appropriate, and registering it as one piece of characteristic information in organization information registration means. 8. An information processing method for supporting the operation of an organization that provides a service according to claim 7, wherein various information related to the customer in the customer comment information registered in the organization information registration means is stored in a coupon acquisition result information storage means, And / or output from the coupon use record information storage means,
Next, the service providing organization stores the specific coupon information in the specific customer coupon information storage means as the specific customer coupon information so that the special coupon information can be provided more advantageously to the customer next time, and the special coupon information is provided to the customer. send,
An information processing method for supporting the operation of an organization that provides a service characterized by the following. 9. The information processing method according to claim 6, 7 or 8, wherein the service providing organization includes a customer comment useful to the organization in the customer comment information. Information, and outputs various information related to the customer in the customer comment information from the coupon acquisition result information storage means and / or the coupon use result information storage means. On the other hand, in order to provide more advantageous special coupon information, an organization providing a service characterized in that it is stored in specific customer coupon information storage means as specific customer coupon information and the special coupon information is sent to the customer. Information processing method to support the operation of 10. An information processing method for supporting the operation of an organization that provides a service according to claim 6, 7, 8 or 9, wherein the comment request information to be stored in the coupon usage record information storage means and sent to the customer is stored in advance. An information processing method for supporting the operation of an organization that provides a service, which is stored in the comment request information storage unit for each organization of the organization that provides the service. 11. The information processing method for supporting the operation of an organization that provides a service according to claim 6, 7, 8, 9, or 10, wherein the coupon acquisition result information, the coupon use result information, and / or a customer comment An information processing method for supporting the operation of an organization that provides a service, wherein the information includes access record information of a customer. 12. An information processing method for registering information relating to an organization providing a service so that a customer can search and browse through a communication network and supporting the operation of the organization providing the service. (2) (A) The customer registers the organization information in the organization information registration means as information on the characteristics of the organization providing the information and information on the coupon issued by the organization as characteristic information and coupon information, respectively. When accessing the means and trying to make a reservation with the service providing organization based on the characteristic information and the coupon information, the information to be sent with the priority of the reservation for a plurality of reservation request candidates is given as the priority reservation request information. And (B) in case the customer is unable to obtain the desired reservation, and the The information sent to wish to reserve organizations that provide other services, registered in the desired reservation information registration means as a secondary desired reservation information,
(3) Information for consulting whether or not to the priority reservation request information is sent to the service providing organization as priority reservation information in accordance with the priority order, and (4) (A) the service providing organization receives the reservation possibility information. The information sent in response to
(B) The service providing organization sends the reservation availability response information directly to the customer, and then stores the information in the reservation availability response information storage unit as the reservation availability response information storage unit. (5) When the response to the priority reservation request information is the reservation rejection response information, the reservation rejection consultation information is automatically sent to the service providing organization according to the priority order until the reservation rejection response information is obtained, 6) (A) When the reservation possible response information is obtained for the priority reservation request information, the reservation possible response information is sent to the customer. (B) When the reservation possible response information is not obtained for the priority reservation desired information. (A) Based on the secondary reservation request information, select at least one organization that provides a service generally corresponding to the priority reservation request information, and provide the characteristic information and coupon information of the organization that provides the service to the customer. , As appropriate Either send it as secondary reservation possible response information together with information on the status of the contract, or (b) one organization that provides services that generally correspond to priority reservation request information based on secondary reservation request information Selecting and pre-booking the above, and sending the characteristic information and coupon information of the organization that provides the service related to the reservation to the customer, as appropriate, together with the information on the status of the reservation, as secondary reservation possible reply information. An information processing method for supporting the operation of an organization that provides a service characterized by the following. 13. The information processing method for supporting the operation of an organization that provides a service according to claim 12, wherein the organization that provides the service uses, as customer evaluation information, an evaluation of a customer's behavior and attitude toward the organization. The customer evaluation information is stored in the customer evaluation information storage means, and the service providing organization provides the service so that the organization that provides the service can judge whether or not the information can be sent to the customer when the reservation availability response information is sent to the customer. An information processing method for supporting the operation of an organization that provides a service that is sent to an organization that performs the service. 14. The information processing method for supporting the operation of an organization that provides a service according to claim 12, wherein the organization that provides the service stores the status of the reservation in the reservation status information storage unit as reservation status information, An information processing method for supporting the operation of an organization that provides a service, wherein the reservation status information can be referred to when sending the reservation availability response information. 15. An information processing method for registering information on an organization providing a service so that a customer can search and browse through a communication network and supporting the operation of the organization providing the service. Is registered in the organization information registration means as characteristic information and coupon information, respectively, as the characteristic information and the coupon information. (2) The customer accesses the organization information registration means, With reference to the coupon information, a request as a customer is set and input, and information for recruiting proposals meeting the customer's request from the service providing organization is stored in the proposal recruitment information storage means as proposal recruitment information. And sends the proposal solicitation information to the organization that provides the service selected based on the proposal solicitation information, and (3) the organization that provides the service , Unique service information and / or
Or, in consideration of coupon information, information to be applied for proposal solicitation information is stored as unique proposal information in the proposal information storage means and sent to the customer, and (4) the customer selects one of the unique proposal information. The information is stored as proposal selection information in the proposal selection information storage means and sent to the service providing organization, and (5) the service providing organization
After receiving the proposal selection information, store the proposal selection acceptance information for accepting the customer's proposal selection information in the proposal selection acceptance information storage means and send it to the customer. Information processing method to support. 16. The information processing method for supporting the operation of an organization that provides a service according to claim 15, wherein the proposal solicitation information is stored in proposal solicitation information storage means based on access record information and customer evaluation information. ,
An information processing method for supporting the operation of an organization that provides a service characterized by selecting and eliminating incorrect proposal solicitation information. 17. The information processing method for supporting the operation of an organization providing a service according to claim 15, wherein the organization providing the service relates to information relating to a reservation status, information relating to a template proposal, and information relating to a timely proposal. The information is stored in the proposal schedule information storage means as proposal schedule information, and when applying for proposal proposal information and sending original proposal information, the proposal plan information is compared with the proposal schedule information, and the proposal schedule information that matches the proposal proposal information, or An information processing method for supporting the operation of an organization that provides a service, characterized in that proposal schedule information partially changed to match proposal proposal information is transmitted as original proposal information. 18. The information processing method for supporting the operation of an organization that provides a service according to claim 15, wherein the information that the customer has not selected in the proposal information is used next time.
An information processing method for supporting the operation of an organization that provides a service characterized by storing in a customer-specific unselected proposal information storage means as customer-specific unselected proposal information so that it can be viewed and referred to. 19. An information processing apparatus for registering information relating to an organization providing a service so that a customer can search and browse through a communication network and supporting the operation of the organization providing the service. Information registering means for registering, as characteristic information and coupon information, information relating to the characteristics of the organization providing the service and information relating to the coupon issued by the organization, respectively. When information is acquired, coupon acquisition result information storage means for storing information from search / browsing of feature information and coupon information to acquisition of coupon information as coupon acquisition result information; When used, coupon usage information that stores information from acquisition of coupon information to use as coupon usage record information Performance information storage means, (4) (A) information analysis means for analyzing the advertising effect of the characteristic information and / or coupon information based on the characteristic information and / or coupon information, the coupon acquisition result information, and the coupon usage result information (B) information analysis means for analyzing the behavior of the customer based on the coupon acquisition result information, and / or (C) analyzing the actual usage of the coupon information based on the coupon acquisition result information and the coupon usage result information. An information analysis unit, and (5) an information output unit that provides the analysis result to an organization that provides the service as advertisement effect information, customer behavior information, and / or actual coupon usage information. An information processing device that supports the operation of the providing organization. 20. The information processing apparatus according to claim 19, wherein the coupon acquisition result information relates to a search / browsing history that does not lead to customer reservation and / or coupon acquisition. An information processing device that supports the operation of an organization that provides a service characterized by appropriately including information (non-coupon acquisition / search / browsing history information) as sub-information. 21. The information processing apparatus for supporting the operation of an organization that provides a service according to claim 19, wherein the coupon acquisition result information and / or coupon use result information includes customer access record information. An information processing apparatus that supports the operation of an organization that provides services. 22. The information processing apparatus for supporting the operation of an organization that provides a service according to claim 19, wherein the coupon information includes at least a part of feature information and surrounding geography / traffic information. An information processing device that supports the operation of an organization that provides a characteristic service. 23. An information processing apparatus which registers information relating to an organization providing a service so that a customer can search and browse through a communication network, and supports the operation of the organization providing the service. Information registering means for registering, as characteristic information and coupon information, information relating to the characteristics of the organization providing the information and coupon information issued by the organization, respectively, (2) the customer accesses the organization information registering means and obtains the coupon information. And (3) a coupon acquisition result information storage unit that stores information from search / browsing of feature information and coupon information to acquisition of coupon information together with personal information of the customer as coupon acquisition result information. When using coupon information,
Coupon use result information storage means for storing information from acquisition to use of coupon information as coupon use result information; (4) Contributing a comment on an organization providing a service to a customer storing in the coupon use result information storage means Comment request information transmitting means for transmitting comment request information for requesting the request; (5) storing a comment contributed by the customer in accordance with the comment request information; and a comment voluntarily contributed by the customer as customer comment information. An information processing apparatus for supporting the operation of an organization that provides a service, comprising: a means for storing and transmitting customer comment information that is sent to an organization that provides the service. 24. An information processing apparatus for supporting the operation of an organization providing a service according to claim 23, wherein the organization providing the service has a customer comment desired to be registered in the organization information registration means in the customer comment information. An information processing apparatus that supports the operation of an organization that provides a service, comprising: an organization information registration unit that selects information, compiles the information as appropriate, and registers the information as one of the characteristic information. 25. An information processing apparatus for supporting the operation of an organization that provides the service according to claim 24, wherein the information related to the customer in the customer comment information registered in the organization information registration means is stored in a coupon acquisition result information storage means, And / or output from the coupon use record information storage means,
The specific customer coupon information storage means that stores the specific customer coupon information so that the service providing organization can provide the customer with more advantageous special coupon information next time, and the service providing organization specifies the specific customer coupon information. An information processing apparatus that supports the operation of an organization that provides a service, comprising: a special coupon information transmitting unit that transmits more advantageous special coupon information to a customer based on the customer coupon information. 26. An information processing apparatus for supporting the operation of an organization providing a service according to claim 23, 24, or 25, further comprising: accessing the customer comment information storage means, Of the customer comment information useful to the organization, and outputs various information related to the customer of the customer comment information from the coupon acquisition result information storage means and / or the coupon use result information storage means to provide a service. The next time, the organization providing the specific customer coupon information storage means and the service providing organization that stores the specific customer coupon information so that the customer can provide more advantageous special coupon information to the customer,
An information processing apparatus that supports the operation of an organization that provides a service, comprising: a special coupon information transmitting unit that transmits more advantageous special coupon information to a customer based on specific customer coupon information. 27. An information processing apparatus for supporting the operation of an organization providing the service according to claim 23, 24, 25 or 26, wherein the comment request information to be stored in the coupon usage record information storage means and sent to the customer is stored in advance. , Comment request information storage means for storing by organization of the service providing organization,
An information processing apparatus for supporting the operation of an organization that provides a service, comprising: 28. An information processing apparatus for supporting the operation of an organization providing the service according to claim 23, 24, 25, 26, or 27, wherein the coupon acquisition result information, the coupon use result information, and / or a customer comment The information includes an access record information of a customer, and an information processing apparatus that supports the operation of an organization that provides a service characterized by the feature. 29. An information processing apparatus for registering information relating to an organization providing a service so that a customer can search and browse through a communication network and supporting the operation of the organization providing the service. Organization information registration means for registering information relating to the characteristics of the organization providing the information and information relating to the coupon issued by the organization as characteristic information and coupon information, respectively, (2) (A)
When accessing the organization information registration means and trying to make a reservation with the organization that provides the service based on the characteristic information and the coupon information, the information to be sent with the priority of reservation is assigned to a plurality of candidate reservations. Means for registering desired reservation information to be registered as desired reservation information; and (B) an organization which provides other services in accordance with the desired reservation as appropriate in case the customer fails to obtain the desired reservation. Reservation request information registration means for registering information to be transmitted to be reserved as secondary reservation request information,
(3) Reservation permission / non-permission consultation information transmitting means for transmitting, as priority reservation information, information for requesting permission / non-permission to priority reservation request information to an organization providing a service in accordance with the priority order;
(4) (A) Reservation availability response information storage means for storing, as reservation availability response information, information transmitted by the service providing organization in response to the reservation availability consultation information, or (B) Service providing organization (5) When the response to the priority reservation request information is the reservation non-reply information, reservation is made until the reservation possible reply information is obtained. Means for transmitting reservation consultation information, which automatically sends the consultation information to the service providing organization according to the priority order, (6)
(A) When reservation possible response information is obtained for priority reservation request information, reservation possible response information transmitting means for sending the reservation possible response information to the customer; (B) Reservation possible response information for priority reservation desired information If not obtained, (a) based on the secondary reservation request information, select one or more organizations that provide services that generally correspond to the priority reservation request information, and provide the characteristic information and coupon information of the organization that provides the services. To the customer, as appropriate, as secondary reservation possible response information transmitting means, together with information on the status of the reservation, or (b) based on the secondary reservation desired information, One or more organizations that provide services generally corresponding to the priority reservation request information are selected and reserved in advance, and the characteristic information and coupon information of the organizations that provide the services related to the reservation are provided to the customer as appropriate, regarding the status of the reservation. Together with broadcasting, the information processing apparatus for supporting operations of the organization that provides a service, characterized in that it comprises a secondary reservation accepted answer information transmitting means for transmitting the secondary reservation accepted answer information. 30. An information processing apparatus for supporting the operation of an organization providing a service according to claim 29, wherein the evaluation of the organization providing the service regarding the behavior and attitude of the customer with respect to the organization is stored as customer evaluation information. The organization that provides customer evaluation information storage means
Sending the customer evaluation information to a service providing organization so that it is possible to judge whether or not the reservation availability response information is sent to the customer. An information processing device that supports operation. 31. The information processing apparatus for supporting the operation of an organization providing a service according to claim 29, further comprising a reservation status information storage means for storing a reservation status of the organization providing the service as reservation status information, An information processing apparatus that supports the operation of an organization that provides a service, which can refer to reservation status information when sending reservation availability response information. 32. An information processing apparatus for registering information relating to an organization providing a service so that a customer can search and browse through a communication network and supporting the operation of the organization providing the service. And (2) a customer accesses the organization information registration means to register information relating to the characteristics of the organization providing the information and information relating to the coupon issued by the organization as characteristic information and coupon information, respectively. With reference to the feature information and the coupon information, a request as a customer is set and input, and information for recruiting proposals meeting the customer's request from the service providing organization is stored as proposal recruitment information. Proposal recruitment information storage and transmission means for sending proposal recruitment information to an organization that provides a service selected based on the proposal recruitment information, (3) service A proposal information storage / transmission unit that stores information applied for proposal solicitation information as original proposal information and transmits the information to a customer, taking into account original service information and / or coupon information,
(4) Information that the customer selects one of the original proposal information,
A means for storing and transmitting proposal selection information, which is stored as proposal selection information and transmitted to an organization providing a service;
(5) After receiving the proposal selection information, the service providing organization stores the proposal selection acceptance information for accepting the customer's proposal selection information, and sends the proposal selection information to the customer. An information processing apparatus that supports the operation of an organization that provides a service, comprising: 33. The information processing apparatus for supporting the operation of an organization providing a service according to claim 32, wherein the proposal solicitation information is stored in a proposal solicitation information storage means based on access record information and customer evaluation information. ,
An information processing apparatus that supports the operation of an organization that provides a service characterized by selecting and eliminating unauthorized proposal solicitation information. 34. An information processing apparatus for supporting the operation of an organization providing a service according to claim 32, wherein the organization providing the service relates to information on a reservation status, information on a template proposal, and information on a timely proposal. Proposal schedule information storage means for storing information as proposal schedule information. When applying for proposal solicitation information and sending original proposal information, collation with proposal schedule information and proposal schedule information matching proposal proposal information, or An information processing apparatus that supports the operation of an organization that provides a service characterized by transmitting proposal schedule information partially changed to match proposal proposal information as original proposal information. 35. An information processing apparatus for supporting the operation of an organization that provides a service according to claim 32, wherein the information that the customer has not selected in the proposal information is used next time.
An information processing apparatus for supporting the operation of an organization that provides a service, comprising: a customer-specific unselected proposal information storage unit that stores as customer-specific unselected proposal information so that the user can browse and refer to the information.