JP6290620B2 - Information provision and collection system using communication terminals - Google Patents

Description

  The present invention relates to an information provision and collection system using a communication terminal. More specifically, the present invention relates to a user and a facility such as a store or a public facility using telephone directory information stored in the communication terminal of the user. It is related with the system which can be used suitably as a communication tool between.

  Conventionally, for example, in restaurants, etc., as a method of transmitting and acquiring store information to customers, a method of directly making a call using a customer's telephone number, a regular notification by email after registration of mail delivery by a customer Notification method, direct mail such as postcards with coupons using addresses obtained from customers, insert notifications such as newspapers, information notification by SNS (Social Networking Service) or store side website, or store There is a method of notification by POP (Point Of Purchase advertising) display or announcement at an entrance or a sales floor, and with the spread of smartphones in recent years, notification by SNS using smartphones has also been performed.

  In JP2012-248073 (Patent Document 1), as a technology related to sales promotion suitable for a smartphone, an advertiser stores in a server for access from a customer who uses a specific mobile terminal application (pay). The technology which provides the advertisement information of the store currently used and the electronic coupon for exchanging for a predetermined object as a prize is disclosed.

  Japanese Patent Application Laid-Open No. 2003-99514 (Patent Document 2) discloses a technique related to a customer management method and a customer management system using a mobile phone for increasing the number of customer repeats and promoting sales. Specifically, the store server stores the telephone number and e-mail address of the mobile phone obtained from the customer who visited or reserved the store, and the customer transaction data, and the management means stored in the store server stores the store. Point processing is performed based on the transaction data at, and point service is performed according to the number of visits to the customer and the transaction amount. The point information is transmitted to the customer's mobile terminal by e-mail, thereby enabling the customer to directly visit the store.

  Japanese Unexamined Patent Application Publication No. 2012-27800 (Patent Document 3) discloses a technique for providing a mechanism that allows a user to easily know that information is distributed by using telephone directory data of a portable terminal. Yes. Specifically, the server inquires of the server whether or not the telephone number or mail address of the communication partner registered in the mobile terminal is information delivery. When the registered distribution partner is a distributor, the user applies for distribution and the information is distributed from the distributor.

  Japanese Unexamined Patent Application Publication No. 2009-77150 (Patent Document 4) discloses a telephone book server and a telephone book creation method capable of creating telephone book data of one communication terminal based on telephone book information of another communication terminal. Techniques related to this are disclosed. Specifically, when the phone book data stored in the user's mobile terminal and the phone book server is completely erased, the user requests the phone book server to create a phone book. The server checks with other users who have registered the phone book data of one portable terminal stored in the server whether or not the phone book registration permission is permitted, and the phone of the other user whose permission has been confirmed. This is a technique for registering phone book data including book information in a phone book database provided in a phone book server as phone book data of a new portable terminal.

  Japanese Unexamined Patent Application Publication No. 2012-256362 (Patent Document 5) discloses a technique related to an information providing server. Specifically, in order to provide optimal information in real time according to the type of customer, it is determined whether or not store identification information is registered in the customer's communication terminal, and the information providing server is registered in the registered communication terminal. It is a server which provides store information memorized in.

JP 2012-248073 A JP 2003-99514 A JP 2012-27800 A JP 2009-77150 A JP 2012-256362 A

  However, the conventional information transmission / acquisition method described in [0002] and the disclosed techniques of Patent Documents 1 to 5 have the following problems.

  In the case of technology that uses telephone numbers obtained from customers, unless there is a strong reason such as confirmation of reservation or contact with lost items, it is often annoying to customers, and it takes time and effort to keep in touch with all customers Need to hang. In addition, in the case of technology that notifies direct mail using the address obtained from the customer, the facility side takes the expense and trouble of creating direct mail, the customer also needs a storage place for postcards with coupons, and when using the facility It is also inconvenient to bring a postcard to you.

  In the case of a technology for receiving an information distribution service using an e-mail or a Web site, a customer first needs to check whether a facility (store or the like) that desires information distribution is distributing information. In addition, it is necessary to apply for information distribution via an e-mail or a Web site, and if there is any omission or error in customer information, the facility cannot provide advertising information to the customer. Similarly, in the case of a technique for providing a mechanism that can inform a user of information distribution using a mobile terminal described in Patent Document 3, the user needs to access a server for inquiries and information distribution. Take it. Further, in the sales promotion technology using the smartphone described in Patent Document 1, the customer accesses the server in order to obtain the store advertisement information stored in the server and an electronic coupon for exchanging with a predetermined target as a prize. This is inconvenient for the user.

  When notifying information through a store-side website or SNS, even if advertisement information is posted on the website, it is not known whether the customer is browsing. In addition, when advertising information that is valid only in a short period is posted, the advertisement information for the store cannot be acquired unless the customer accesses the store's website during that period, so the advertising effect on the customer is low. Further, in the case where store information is distributed by e-mail, the store side regularly transmits advertisement information to customers registered for distribution, so the amount of information increases. As a result, registered customers often receive advertisements that they do not need. Therefore, there is a high possibility that the received advertisements will not be read, and a sufficient advertisement effect cannot be obtained.

  In the case of an SNS advertisement / promotion method using a smartphone, the distribution of services such as coupons is intended to be used by many users regardless of whether it is new or existing. It is not intended to provide higher quality services to users. That is, it is not possible to provide a service such as changing the information content due to the difference in relationship with the store side for each customer or group.

  In the case of the customer management method technology using the telephone number described in Patent Document 2, the store converts the customer information (the phone number of the mobile phone, the contact information of the e-mail address, and the customer transaction data) into electronic data, which is managed by the store server. Therefore, management takes time. In addition, customer information may be leaked due to virus infection or unauthorized access or intrusion to the store system. For this reason, the store requires a large amount of expenses for information management and leakage countermeasures.

  In the case of the technology relating to the telephone book server and the telephone book creation method for creating the telephone book data of one communication terminal described in Patent Document 4 based on the telephone book information of another communication terminal, the telephone number corresponding to the own terminal and What is the information provision and collection system using the communication terminal of the present invention, by simply sending an e-mail address to the server, receiving the provision of personal phone book information registered in the phone book server, and creating phone book data? Different.

  The information providing server described in Patent Document 5 can provide optimal information in real time according to the customer's facility usage history information, but if the user does not search the server for the store for which information is to be obtained, the store information Is inconvenient because it is not provided. Specifically, since only the telephone number of a specific facility is operated by the user himself / herself through the communication terminal and transmitted to the server, the convenience is poor. Furthermore, since it does not have a configuration in which user information is added from the facility side terminal and stored in the server as history information, store information is provided to the user based on the user information known to the facility side. I can't.

  The invention according to claim 1 is an information providing and collecting system in which a communication terminal, a facility-side terminal provided in a facility, and a server are connected via a communication network, using a telephone number as a recognition means, The communication terminal stores the phone book information including a plurality of destination phone numbers to which the communication terminal owner makes a call, storage means for storing a dedicated application, and storage in the storage means executed by the application. Transmission means for periodically transmitting the phone book information to the server, receiving means for receiving notification from the server, and browsing means for browsing the facility side information stored in the storage means of the server, The server is registered in storage means for storing the facility-side telephone number and facility-side information transmitted from the facility-side terminal, and the telephone directory information transmitted from the communication terminal. Sent from the collation means for collating whether there is a matching number among the telephone numbers on the facility side stored in the storage means among the talk numbers and the communication terminal where the collation by the collating means does not match The telephone number included in the telephone directory information is deleted, and the facility-side telephone number that has been matched by the matching means is associated with the identification number of the communication terminal and stored in the storage means. The facility-side terminal transmits the facility-side information of the facility executed by the storage unit storing the dedicated application, the operation unit for inputting user information, and the application of the facility-side terminal to the server. From the operation means to the transmission means, the browsing means for browsing the information stored in the storage means of the server, and the user history information stored in the storage means of the server Information adding means for adding the user information received and transmitting the information to the server, wherein the server combines the user information with the history information and stores the information in the storage means of the server. The present invention relates to an information provision and collection system.

  According to a second aspect of the present invention, the facility-side terminal includes a communication unit that is executed by the application and communicates with the communication terminal via the server, and the communication terminal is connected to the facility-side via the server. Communication means for contacting the facility with the telephone number, and the storage means of the server stores the history information including the facility use history of the user contacted by the communication means of the communication terminal, 2. The information provision and collection system according to claim 1, wherein the browsing means of the facility side terminal enables browsing of history information stored in the storage means of the server.

In the invention according to claim 1 , the facility-side information includes facility basic information that is information related to a facility and facility distribution information transmitted to the communication terminal, and the server matches the collation performed by the collation unit , Based on a transmission means for transmitting notification that the facility distribution information stored in the storage means can be browsed to the communication terminal, and a transmission destination extraction condition input from the operation means of the facility-side terminal. , Having a transmission destination determination means for determining a user as a transmission destination from among users included in the history information, the transmission means possessed by the user determined by the transmission destination determination means transmitting the notification to the communication terminal, it relates to information providing and collecting system that is characterized in that.

According to a third aspect of the present invention, the server includes a sorting unit that sorts users included in the history information based on the extraction condition input from the operation unit of the facility side terminal, and the transmission unit. is the history information of the fractionated the user transmits to the facility side terminal by the classification unit, an information providing and collecting system according to claim 1 or 2, characterized in that.

According to a fourth aspect of the present invention, the facility-side terminal stores the phonebook information of the facility-side terminal owner and a dedicated application, and the phonebook stored in the storage means executed by the application. A transmission unit that periodically transmits information to the server; a reception unit that receives a notification from the server; and a browsing unit that browses facility-side information stored in a storage unit of the server. information providing and collecting system according to any one of claims 1 to 3,.

  An information providing and collecting system according to the present invention is an application that periodically transmits phone book information including a plurality of destination phone numbers stored in a communication terminal of a user to a server and receives a notification from the server. I have. Therefore, the user can obtain a new facility-side information by notification from the server without accessing the Web site simply by acquiring a dedicated application and registering the telephone number on the facility side. As a result, smooth communication can be achieved between the user and the facility (public facility, store, etc.).

  The information provision and collection system according to the present invention includes a telephone number included in telephone directory information including a telephone number on the facility side and a plurality of destination telephone numbers transmitted from a communication terminal of a user who has acquired a dedicated application. If the verification matches, a notification (message distributed to the user from the facility-side terminal described later) that the facility-side new distribution information can be viewed is sent to the user's communication terminal. The transmission means to transmit to is provided. Therefore, the user can determine the necessity of acquiring facility-side information based on the notification, and does not need to receive unnecessary facility-side information. Moreover, since the facility side information which a user requires can be browsed, the high advertising effect is acquired.

  In the information provision and collection system of the present invention, the server collates the telephone number included in the telephone directory information registered in the user's communication terminal with the telephone number of the store managed by the server, and the collation is consistent. Management means for deleting other than telephone numbers is provided. In addition, the server stores the telephone number that matches the matching with the identification number of the user's communication terminal, and stores the usage history when the user uses the facility with the facility-side telephone number. The facility side terminal includes browsing means for browsing history information. Therefore, the user information is not leaked to the outside from the facility side terminal, and the facility side can provide the facility side information while minimizing the expenses related to information management. Further, it is possible to save the trouble of managing the user's history information with the facility-side terminal, and perform accurate marketing based on the history information stored in the server. Therefore, it is possible to provide a service such as changing the information content depending on the difference in relationship with the store side for each user or group. At the time of facility reservation using a communication terminal, the user can attach a message to the reservation and send it to the server. The facility side can access the server from the facility side terminal and view the message from the user.

  The information provision and collection system according to the present invention includes information addition means for the facility side terminal to add the user information input from the operation means to the history information and transmit the information to the server, and the server transmits the user The information and the history information are combined and stored in the storage means. Therefore, the facility side can edit the history information from the facility side terminal, and can determine the transmission destination of the facility side information based on various user information from the edited history information. Advertising effect can be obtained.

  The information provision and collection system of the present invention includes an application that periodically transmits phone book information stored in a facility-side terminal to a server and receives a notification from the server. Therefore, the facility side terminal can have the same function as the communication terminal.

  In the information provision and collection system of the present invention, the server includes a sorting unit that sorts the users included in the history information based on the extraction condition input from the operation unit of the facility side terminal. Therefore, the facility side can determine whether or not the facility-side information needs to be transmitted according to the use status of the facility of the user. In addition, since it is possible to separate new users from existing users and send specific facility-side information only to existing users, it is possible to provide higher-quality services to existing users. .

  In the information provision and collection system of the present invention, the server selects a communication terminal as a transmission destination from among users included in the history information based on the extraction condition of the transmission destination input from the operation means of the facility side terminal. A destination determination means for determining is provided. Therefore, since the facility side can select the user to transmit according to the content of the facility side information, a high advertising effect can be obtained.

It is a block diagram which shows the whole structure of the information provision and collection system which is one Embodiment of this invention. It is a block diagram which shows the structure of a communication terminal. It is a block diagram which shows the structure of a facility side terminal. It is a block diagram which shows the structure of a server. (A) It is a flowchart which shows the processing operation of the server at the time of performing addition processing of user information. (B) It is a flowchart of the facility side terminal at the time of performing addition processing of user information. It is a flowchart when a server performs collation with the telephone directory information of a communication terminal, and the telephone number of a facility side. (A) It is a flowchart which shows the processing operation of the server at the time of determining the transmission destination of facility side information. (B) It is a flowchart which shows the processing operation of the facility side terminal at the time of determining the transmission destination of facility side information. (A) It is a flowchart which shows the processing operation of the server at the time of classifying the user of the information page of a facility side. (B) It is a flowchart which shows the processing operation of the facility side terminal at the time of classifying the user of the information page on the facility side. It is a figure which shows the registration screen of user information. It is a figure which shows the registration screen of facility side information. It is a figure which shows the content of the notification displayed on the display means of a communication terminal. It is a figure which shows the facility side page of a certain store published in the facility side information of a server. It is a figure which shows a reservation and an inquiry screen. It is a figure which shows the information page of a certain store. It is a figure which shows the list screen of the reservation and inquiry message which the user who browsed the facilities side page transmitted to the facility. It is a figure which shows the historical information about a certain facility. It is a figure which shows the historical information about a bowling alley.

  Next, an example of an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing the overall configuration of an information provision and collection system according to an embodiment of the present invention. As shown in FIG. 1, the information provision and collection system of the present embodiment includes a communication terminal 1 owned by a plurality of users, a plurality of facility-side terminals 2 installed in a plurality of facilities, and a server 3, respectively. Are connected in a communicable state via the communication network 4. The communication network 4 includes a first network (a mobile communication network using the Internet or the like) for communication between the communication terminal 1 and the server 3, and a second network for communication between the facility side terminal 2 and the server 3. Network (Internet, leased line, etc.).

  The communication terminal 1 is a terminal used by a user who uses a facility. In the present embodiment, the communication terminal 1 is preferably a wireless communication terminal having telephone number information such as a mobile phone or a smartphone, but is a tablet terminal or a stationary computer (notebook computer or desktop personal computer). It doesn't matter. When the communication terminal does not have a telephone number, no call history is left in the history information. The facility-side terminal 2 is a communication terminal used by a person who distributes facility-side information to the server 3 (hereinafter referred to as “distributor”) using this information provision and collection system. The distributor is a person who belongs to a specific facility (store, school, public facility, administrative organization, company, etc.). The facility-side terminal 2 is, for example, a personal computer, but may be a wireless communication terminal like the communication terminal 1. The server 3 is a computer device that executes an information provision and collection system. In the present invention, the exchange between the facility side and the user is described as a message, and the information stored in the history information is described as a comment.

  FIG. 2 is a block diagram showing the configuration of the user communication terminal 1. As shown in FIG. 2, the communication terminal 1 includes a storage unit 5, a control unit 8, a communication unit 9, a transmission unit 10, a reception unit 11, a recognition unit 12, a browsing unit 13, a display unit 14, and an operation unit 15. ing. A memory (RAM, ROM, etc.) as the storage means 5 stores an application (program) including the phone book information 6 and a computer-readable dedicated application 7. The telephone directory information 6 includes all telephone numbers of a plurality of destinations (family, friends, acquaintances, workplaces, facilities, etc.) that the user calls. The control unit 8 includes an arithmetic device (CPU or the like) for executing an application stored in the storage unit 5 and a memory, and by executing the application, the communication unit 9, the transmission unit 10, the reception unit 11, and the recognition unit. 12, the browsing means 13 and the display means 14 are controlled. The communication means 9, the transmission means 10, the reception means 11, the recognition means 12, and the browsing means 13 are means realized by the control means 8 executing an application. Data communication with the server 3 is performed by the communication unit 9, the transmission unit 10, and the reception unit 11, respectively.

  The application 7 periodically transmits the phone book information 6 stored in the storage unit 5 to the server 3. The transmission means 10 exchanges telephone directory information with the server 3 using the application 7. Since the telephone number included in the telephone directory information 6 is recorded in the communication terminal 1 at the user's will, it differs for each communication terminal 1. Therefore, there are terminals that have registered telephone numbers on the facility side and terminals that have not been registered.

  The display means 14 displays various information stored in the communication terminal 1 or posted on the website via the communication means 9. The operation unit 15 inputs information on an operation command that the control unit 8 causes each unit to execute based on a user's operation. The operation unit 15 may include a button, a key, a switch, or the like, but may be a touch screen provided to overlap the display unit 14.

The recognizing means 12 has a function capable of reading a facility two-dimensional code (such as a QR code (registered trademark)). The two-dimensional code is posted on an information magazine or website introducing the facility, or is transmitted from the facility side terminal 2 to the communication terminal 1 by e-mail or the like. The user can obtain the advertising information and the like included in the facility-side information 27 of the facility by reading the two-dimensional code by the recognition means 12 of the communication terminal 1 and accessing the server 3. When the user uses the facility, information when the two-dimensional code is read by the communication terminal 1 is transmitted to the server 3 by the transmission means 10 and stored as the user history information 29 in the storage means 26 of the server 3. The
Furthermore, by reading the two-dimensional code (QR code (registered trademark), etc.) attached to the facility-side shop card or receipt by the recognition means 12 for customers who are not able to browse the facility-side delivery information, The facility side information 27 can be registered in the telephone directory information 6 of the communication terminal 1.

  The communication terminal 1 includes a browsing unit 13 for browsing the facility-side information 27 stored in the storage unit 26 of the server 3, and can browse information such as characters, images, and videos included in the facility-side information 27. it can.

  FIG. 3 is a block diagram showing the configuration of the facility terminal 2. As shown in FIG. 3, the facility side terminal 2 includes a storage unit 16, an application 7, a control unit 17, a communication unit 18, a transmission unit 19, a reception unit 20, a recognition unit 21, a browsing unit 22, a display unit 23, and an operation unit. 24 and information adding means 25 are provided. The control unit 17 includes a computing device (CPU or the like) for executing a computer-readable application (program) stored in the storage unit 16 and a memory, and by executing the application, the communication unit 18 and the transmission unit 19 The operations of the receiving means 20, the recognition means 21, the browsing means 22, the display means 23, and the information adding means 25 are controlled. The communication unit 18, the transmission unit 19, the reception unit 20, the recognition unit 21, the browsing unit 22, and the display unit 23 are units realized by the control unit 17 executing the application. The facility side information 27 of the facility side terminal 2 is transmitted to the server 3 by the transmitting unit 19, and the history information 29 stored in the server 3 is viewed by the browsing unit 22.

  The facility-side terminal 2 includes information adding means 25 for adding user information such as a comment input by the operating means 24 to the history information 29 stored in the storage means 26 of the server 3 and transmitting it to the server 3. ing. FIG. 5 is a flowchart showing the processing operation of the server and the facility-side terminal when the user information addition process is performed. As shown in FIG. 5, the distributor accesses the server 3 from the facility side terminal 2 and browses the history information 29 by the browsing means 22. In order to add the user information to the history information 29, the distributor inputs a comment about the user information through the operation unit 24. The input comment is transmitted to the server 3 by the information adding means 25. The transmitted user information is combined with the existing history information 29 and stored (overwritten) as new history information 29 in the storage means 26.

  The display means 23 displays a screen for accepting a reservation or the like from the user, and displays various information stored in the facility side terminal 2 or posted on the website via the communication means 18.

  FIG. 4 is a block diagram showing the configuration of the server 3. As shown in FIG. 4, the server 3 includes a storage unit 26, a control unit 32, a transmission unit 31, a reception unit 32, a collation unit 33, a management unit 34, a classification unit 35, and a transmission destination determination unit 36. The storage means 26 stores the application 7, facility-side information 27, extraction conditions 28, history information 29, and computer-readable application (program). The control unit 32 includes an arithmetic device (CPU or the like) or a memory for executing the application stored in the storage unit 26, and by executing the application, the transmission unit 31, the reception unit 32, the collation unit 33, and the management unit. 34, the sorting means 35, and the destination determination means 36 are controlled. The transmission unit 31, the reception unit 32, the collation unit 33, the management unit 34, the classification unit 35, and the transmission destination determination unit 36 are units realized by the control unit 32 executing an application.

  The storage means 26 of the server 3 stores each facility-side information 27 in a database provided for each facility, and the facility-side information 27 includes facility basic information and facility delivery information. The facility basic information is information about the facility such as an address, name, and telephone number, and the facility distribution information is a registration completion notification (a) that is transmitted to the communication terminal 1 when the collation is matched by the collation means 33, and the facility Message (b) delivered to the user from the side terminal 2 (emergency matters such as indexing owners of forgotten items and notification of temporary closure of facilities, requests from users, responses to requests, reservations, etc. Confirmation information, inquiries, order contents between facilities, message information such as advertisements and promotions). However, the present invention is not limited thereto, and the facility-side information 27 on the facility side may be stored in the storage unit 16 of the facility-side terminal 2.

  The extraction condition 28 stored in the storage unit 26 of the server 3 is a notification that the user can be classified or the facility distribution information can be browsed from the history information 29 stored in the storage unit 26 of the server 3. The conditions entered by the operation means 24 and the information addition means 25 of the facility-side terminal 2 in order to determine the person who performs (b). The extraction condition 28 is transmitted to the server 3 by the transmission unit 19 of the facility side terminal 2 and stored in the storage unit 26. Thereby, the facility-side terminal 2 can repeatedly use the extraction condition 28 stored in the storage unit 26 of the server 3.

  The storage means 26 of the server 3 stores user information such as a telephone number, name, and address of the user arbitrarily registered by the user. The history information 29 stored in the storage means 26 includes a usage history such as a usage date and a usage count, a transaction history in which a user has made a transaction with a facility such as purchase or usage, and a facility of the user. A reservation history for using the service information may be included as the history information 29. Information input by the information adding means 25 of the facility side terminal 2 is also stored as history information 29.

  The collation unit 33 collates the facility-side telephone number included in the facility-side information 27 stored in the storage unit 26 with the telephone number included in the telephone directory information 6 transmitted from the communication terminal 1. . The collation by the collation means 33 is performed every time the phone book information 6 is transmitted from the communication terminal 1. FIG. 6 is a flowchart showing a processing operation when the server collates the telephone directory information of the communication terminal with the telephone number on the facility side. As shown in FIG. 6, the telephone number on the facility side where the matching is matched is stored in the storage means 26 as user information in association with the identification number of the communication terminal 1, and the communication terminal 1 whose matching does not match. The phone number information is deleted. These operations are performed by the management unit 34. If there is no telephone number matching the collation by the collation means 33, registered user information described later may be deleted from the storage means 26 of the server 3.

  A notification (a, b) indicating that the facility distribution information on the facility side whose matching has been matched can be browsed to the communication terminal 1 by the matching unit 33 and transmitted by the transmitting unit 31. The user accesses the server 3 based on the notification and browses the facility side information 27 by the browsing means 13.

  For example, a telephone number is used as the identification number of the communication terminal 1 stored in the storage unit 26 in association with the user information. However, the identification number is not limited to this, and a combination of ID and password, individual identification number of the communication terminal, An e-mail address or the like can be used.

  The server 3 includes a transmission destination determination unit 36 that determines a sender based on the facility-side information 27 and the extraction condition 28 when transmitting the notification (b) that the facility distribution information can be browsed to the communication terminal 1. . FIG. 7 is a flowchart showing the processing operation of the server and the facility side terminal when determining the transmission destination of the facility distribution information. As shown in FIG. 7, the distributor accesses the server 3 from the facility side terminal 2 and browses the history information 29 by the browsing means 22. The distributor inputs the extraction condition 28 (usage history, telephone number, comment, etc.) from the operation means 24 of the facility terminal 2 based on the contents of the facility distribution information to be transmitted. The server 3 transmits the facility distribution information by the transmission destination determination means 36 based on the items (usage history, telephone number, comments, etc.) included in the history information 29 and the items included in the extraction condition 28. Extract the person. As a result, the server 3 transmits a notification (b) indicating that the facility distribution information can be browsed by the transmission means 31 to the extracted sender.

  The server 3 includes a sorting unit 35 that sorts users based on history information 29 and extraction conditions 28 stored in the storage unit 26. FIG. 8 is a flowchart showing processing operations of the server and the facility-side terminal when sorting the users on the facility-side information page. As shown in FIG. 8, the distributor accesses the server from the facility side terminal 2 and browses the history information 29 by the browsing means 22. Based on information such as the number of uses included in the history information 29 stored in the storage unit 26 of the server 3, the distributor distributes the extraction condition 28 from the operation unit 24 of the facility side terminal 2 in order to sort the users. Enter the number of uses (the number of visits). The server 3 sorts the users by the sorting unit 35 based on the items regarding the number of uses included in the history information 29 and the items included in the extraction condition 28. The server 3 transmits the sorted user history information 29 to the facility side terminal 2 by the transmission unit 31, and the history information 29 stored in the storage unit 26 of the server 3 is input to the extraction condition 28 by the user. It is identified and displayed by a flag based on the contents.

  An example of the operation of the information provision and collection system of the present invention will be described.

  The user operates the operation unit 15 of the communication terminal 1 to access the Web site where the application is installed by the communication unit 9, and installs the application stored in the storage unit 26 of the server 3. The installed application is stored as the application 7 in the storage unit 5 of the communication terminal 1. In the server 3, it is registered in the storage means 26 that the user has installed the application 7. Further, the user can arbitrarily register the user information from the user information registration screen shown in FIG.

  In using the system of the present invention, as a registration stage, the user installs the application 7 and temporarily registers when the facility telephone number registered in the server matches the verification, and the telephone after the temporary registration. There are two types of registration: reservation by e-mail or e-mail registration. Here, the registrant can receive the notification (b) that the facility distribution information transmitted from the facility side terminal 2 to the server 3 by the transmitting means 19 can be browsed. The distributor for each facility can set whether the provisional registrant receives the notification, whether it is impossible, whether it is possible, or whether it is possible for a certain period of time. In addition, the distributor can arbitrarily set the main registration for the temporary registrant who uses the facility but does not use the communication means through the application or does not certify the store visit.

  In using the system of the present invention, the distributor pre-registers the facility information (address, name, telephone number, etc.) in the storage means 26 of the server 3 from the registration screen of the facility side information 27 shown in FIG. Need to do. The pre-registration method is similar to the method for accessing the Web site for installing a dedicated application through the communication means 18 in the same way as the user, installing the application stored in the storage means 26 of the server 3, and storing the storage means in the facility side terminal 2. 16. The distributor can transmit the facility side information 27 to the server 3 after the pre-registration is completed.

  The distributor can also become a user by performing pre-registration. For example, when a store to which a distributor belongs purchases raw materials, the store becomes a user, and the wholesaler of the supplier becomes the facility side. When the distributor activates a dedicated application or accesses the server 3 by the communication means 18 of the facility-side terminal 2, two flags for the store and the user are displayed, and by selecting one of them, An application that functions as the facility-side terminal 2 or an application that functions as the communication terminal 1 is selectively installed and stored in the storage unit 16. That is, the facility terminal 2 can function as the communication terminal 1 by selecting a user flag.

  The facility-side terminal 2 may be a communication terminal installed in a facility such as a personal computer, but is not limited thereto, and may be a wireless communication terminal like the communication terminal 1. When the facility side terminal 2 has the function of the communication terminal 1, the facility side terminal 2 stores the phone book information of the facility side terminal owner and the dedicated application 7, and the storage executed by the application 7. Transmission means 19 for periodically transmitting the telephone directory information stored in the means 16 to the server 3, receiving means 20 for receiving notification from the server 3, and facility-side information 27 stored in the storage means 16 of the server 3 And browsing means 22 for browsing.

  The distributor can share the functions of one facility terminal 2 using a plurality of terminals. That is, basic information (address, name, telephone number, etc.) and function (storage means 16, control means 17, communication means 18, transmission means 19 and reception means 20 of one facility side terminal 2 other than one facility side terminal 2 are provided. There may be a plurality of terminals having the recognizing means 21, the browsing means 22, the display means 23, the operating means 24, and the information adding means 25). Specifically, by using the telephone function of the communication means 18, a telephone call, voice / message, etc., received on one facility side terminal 2 can be confirmed on another terminal.

  The telephone book information 6 stored in the communication terminal 1 is automatically and periodically transmitted to the server 3 by the transmission means 10 executed by the application 7 stored in the storage means 5 of the user's communication terminal 1. . This transmission operation is performed when the user updates the phone book information 6 of the communication terminal 1 or when the user starts the application 7 stored in the storage unit 5 of the communication terminal 1 or the storage unit of the server 3. This is performed when new facility-side information is stored (registered) or at a designated date and time. This transmission operation is normally performed automatically, but in addition to this, the telephone directory information 6 may be transmitted to the server 3 at the user's will.

  In the operation in which the server 3 shown in FIG. 6 collates the telephone directory information 6 of the communication terminal 1 with the telephone number on the facility side, the user's telephone directory information 6 transmitted from the communication terminal 1 is the server 3 Is temporarily stored in the storage means 26. Whether there is a matching telephone number among the telephone numbers included in the facility side information 27 stored in the storage means 26 of the server 3 among the telephone numbers registered in the user's telephone directory information 6 Are collated by the collating means 33. As a result of the collation, the management unit 34 of the server 3 deletes the telephone number that does not match the collation, and the telephone number that matches the collation is associated with the identification number such as the telephone number of the communication terminal 1 as user information. Store in the storage means 26.

  In the collation, when there is a telephone number registered in the telephone directory information 6 of the communication terminal 1 but not registered in the facility side information 27 of the server 3, the server 3 registers the telephone number of the commercial store. It is also possible to collate with a database of another server that is running. The telephone number that has been matched is stored in the storage unit 26 of the server 3 as user information in association with an identification number such as the telephone number of the communication terminal 1. As a result, the owner of the communication terminal 1 can use the system even in a facility that does not use the system (a facility whose telephone number is not registered in the server 3), and the user uses the system. It is possible to obtain facility-side information 27 of facilities that are not.

  The server 3 confirms whether the facility distribution information of the facility whose telephone number is matched by the management unit 34 is stored in the storage unit 26 of the server 3. If confirmed, a notification (a, b) indicating that the facility distribution information of the facility having the matched telephone number can be browsed is transmitted to the communication terminal 1 by the transmission means 31. Specifically, the notification sent at this time is the registration completion notification (a) when the facility delivery information becomes viewable for the first time, and the facility is sent when there is new delivery information of the facility sent after the second time. This is a message (b) delivered from the side terminal to the user. As shown in FIG. 11, the notification is displayed by the display unit 14 of the communication terminal 1, and the user recognizes that the notification has been transmitted, accesses the server 3 from the communication terminal 1, and stores the contents of the notification (memory) The facility distribution information stored in the means 26 can be confirmed.

  The notification method performed by the server 3 to the communication terminal 1 is preferably notification by a dedicated application, but may be transmitted using an e-mail address.

  The browsing method of the facility-side information 27 from the communication terminal 1 is preferably a method of browsing by the application 7 stored in the storage unit 5 of the communication terminal 1, but the method of browsing by the browser from the URI attached to the notification is also possible. I do not care. Further, the distributor can set a period during which the user can view the notification or the facility side information 27.

  As a method for causing the owner of the communication terminal 1 to confirm that the facility distribution information by the transmission means 31 can be viewed (a, b), the light of the communication terminal 1 (light emitting part such as an LED) is used. In addition to displaying a notification mark on the status bar of the display means 14 of the communication terminal 1 to be blinked, the method for displaying the number of messages on the icon displayed on the display means 14 of the communication terminal 1 or the application 7 is started It is possible to use a method of displaying on the display means 14 when the phone book information is updated.

  In the notification to the communication terminal 1 of the user performed via the server 3, the distributor communicates not only the facility-side information 27 of the facility but also the user closely in order to know the user's preference. Notification for use as a tool (for example, notification of a communication message such as “It's getting warmer” or “Happy birthday”) can be made.

  Based on the user history information 29 stored in the storage means 26 of the server 3, the distributor selects a user and transmits a notification (b) and a message that the facility distribution information can be viewed. Can do. In addition, a user can be selected and received for a message from a user transmitted from the communication terminal 1 or reception can be rejected for a specific user.

  In order to prevent the user from receiving unnecessary facility distribution information, in addition to the method of deleting the telephone number of the facility from the telephone directory information 6 stored in the storage means 5 of the user's communication terminal 1, the server There are a method for making a notification indicating that browsing is possible for 3 and a method for uninstalling the application 7. In the case of the method of deleting a telephone number, the telephone book information stored in the storage means 26 of the server 3 is overwritten every time telephone book information is received from the communication terminal 1.

  When the user receives the notification (a, b) that the facility distribution information transmitted from the server 3 by the communication terminal 1 can be viewed, the application 7 stored in the storage unit 5 is used from the notification. Then, the server 3 is accessed by the communication means 9. The user can browse the facility distribution information by the browsing unit 13 from the facility side page stored in the storage unit 26 of the server 3. At this time, the facility distribution information that can be viewed includes, for example, product information, coupon information, events such as advertising information that encourages the use of users, urgent matters such as forgetting owners of lost items and announcements of temporary closure of facilities It includes necessary information, requests from users, answers to requests, confirmation contents such as reservations, inquiries, order contents between facilities, and message information such as advertisements and promotions.

  FIG. 12 shows a facility-side page of a restaurant that is displayed by the display means 14 of the communication terminal 1. As shown in Fig. 12, the facility's basic information such as store name, telephone number, regular holiday, etc. is displayed at the top of the screen, and the facility's message is displayed at the bottom of the screen, confirming 4 messages. it can. In addition, an inline frame or the like can be considered as a display method when there are many messages, but the present invention is not limited to this.

  When the user browses the message on the facility side, the server 3 recognizes that the user has browsed the message, and a flag is displayed on the message screen shown in FIG.

  In the middle part of the screen in FIG. 12, an icon “reservation / inquiry” is displayed as an example for the user to contact the facility side. When the user views the message screen and operates the “reservation / inquiry” icon, a reservation / inquiry screen as shown in FIG. 13 is displayed. Here, reservation or inquiry can be made to the facility side terminal 2 via the server 3 by the transmission means 10 by telephone or message. The reservation or inquiry made from here is stored as history information 29 in the storage means 26 of the server 3. At this time, the distributor can set and change the reservation / inquiry screen from the facility side terminal 2 to the server 3 so that only the telephone can be reserved / inquired, only the message can be reserved / inquiry, only the reservation can be made, or the inquiry can be made Can be done by accessing. Also, the distributor can access the server 3 from the facility side terminal 2 to set and change the display contents of the icons displayed in the center of the screen of FIG. 12 and the names of the display screens of FIG. For example, in the case of a home delivery specialty store, “home delivery / inquiry” can be set in the center of the screen of FIG. Other possible names other than reservation / inquiry are reception, participation, application, voting, etc., and the distributor can change the words displayed on the screen according to the settings. For example, a screen displayed for each industry may be set.

  When making a reservation / inquiry from the telephone of the user's communication terminal 1 using the dedicated application in the present invention, the history can be stored in the facility side terminal 2. After the telephone call from the user is finished, the display means 23 displays a selection screen (reservation / inquiry / others etc.) indicating what the telephone of the facility side terminal 2 is. If a reservation is selected, a reservation history from the user is transmitted to the server 3 by the transmission means 19 and stored as history information 29 in the storage means 26.

  Regarding the method for storing the reservation history stored in the storage means 26 of the server 3, it is determined that the communication is related to the reservation when the call time to the facility-side terminal 2 exceeds a certain time or the position information of the communication terminal 1 at the time of the call. Then, a method of saving the history information 29 in the storage unit 26 of the server 3 may be used.

When there is a reservation phone call from the user to the facility side, a screen for entering information such as date and time, name, phone number, number of people, notes, etc. may be displayed on the facility side terminal 2 by the display means 23. . Thereby, the facility side can simplify the reservation process from a user.
When specifying the date and telephone number on the screen, information such as the user's name, telephone number or incoming time may be entered at the stage of display by the display means 23, and a calendar may be displayed. A schedule table or the like may be displayed, and the display contents can be appropriately set depending on the usage pattern on the facility side. As a result, the facility can grasp and record the contents when a call is received from the user. Furthermore, the functions of the facility side terminal 2 using the system according to the present invention are shared by using a plurality of terminals, that is, by separating the terminal for conversation with the user and the terminal for recording the conversation contents of the user. The contents of the user's telephone can be recorded reliably.
In addition, when the distributor cannot take a call from the user, the user's history information 29 can be corrected by manually operating the facility side terminal 2. Further, when the user history information 29 has not been updated, the server 3 may transmit a notification for urging the user who made a call to the facility-side terminal 2 by the transmission unit 31.

  When a user uses a facility, history information that is directly performed between the user and the facility side, such as the user's reservation history and usage history, without using the server 3 is issued when the facility is used. Using the two-dimensional code printed on the document that certifies the visit or arrival to be made (for example, a receipt or the like), is temporarily stored in the storage means 16 of the facility side terminal 2 by the recognition means 21, and is sent to the server 3 via the transmission means 19. And stored as history information 29 in the storage means 26. The distributor can access the server 3 from the facility side terminal 2 through the communication unit 18 and browse the history information 29 stored in the storage unit 26 of the server 3 by the browsing unit 22. Note that the above-mentioned proof of visit or arrival is not limited to a method using documents, and for example, a method of displaying a two-dimensional code on a display of a terminal may be used. Thereby, even when the user uses the facility without making a reservation, the user history information 29 stored in the server 3 and the actual user history information can be synchronized.

  The storage unit 26 of the server 3 stores an information page that can be browsed only from the facility side terminal 2. On the information page, facility-side information 27 and user history information 29 including reservation / inquiries with the user are posted. The distributor can create and edit the information page stored in the facility-side information 27 of the storage unit 26 of the server 3 by the communication unit 18 from the facility-side terminal 2. The information page can be confirmed by the browsing means 22. FIG. 14 shows a screen in which an information page in a certain store is displayed on the facility side terminal 2. Here, it is possible to confirm the number of registrants of the store, the number of registered persons and the number of deleted persons, and the transmission history and the viewing rate of the facility side information 27 transmitted from the facility side terminal 2 by the transmission means 19 can be confirmed. . When the user browses the facility-side information page, the server 3 recognizes that the user has browsed the facility-side information 27, and this is reflected in the viewing rate.

  FIG. 15 shows a list screen of reservation / inquiry messages transmitted by the user who has viewed the facility-side page of the server 3 to the facility-side page of the server 3 for the facility. The distributor accesses the server 3 from the facility side terminal 2 and browses the facility side information 27 by the browsing means 22. The distributor can confirm the contents of messages such as reservations and inquiries to the facility transmitted from the user.

  The distributor can classify the users included in the history information 29 stored in the server 3. FIG. 8 is a flowchart showing processing operations of the facility-side terminal 2 and the server 3 when sorting the users on the facility-side information page. As shown in FIG. 8, the distributor accesses the server 3 from the facility side terminal 2 through the communication unit 18 and browses the history information 29 stored in the storage unit 26 from the information page on the facility side. The history information 29 includes items such as a user's contact information, address and date of use of the facility, number of users, number of uses, and the like. In order to classify the users, the distributor inputs a keyword (for example, the usage date is within half a year, the usage count is 10 times or more) from the operation unit 24 of the facility side terminal 2. The input keyword is stored in the storage unit 26 as the extraction condition 28. The server 3 sorts the users by the sorting unit 35 based on the items included in the history information 29 stored in the storage unit 26 and the items included in the extraction condition 28. The server 3 transmits the sorted user history information 29 to the facility side terminal 2 by the transmission unit 31, and the history information 29 stored in the storage unit 26 of the server 3 is input to the extraction condition 28 by the user. It is identified and displayed by a flag based on the contents. The distributor can create the facility side information 27 and the message based on the sorted history information 29 of the user.

As shown in FIG. 5, the distributor accesses the server 3 from the facility side terminal 2 through the communication unit 18, and stores the user information in the history information 29 stored in the storage unit 26 from the information page on the facility side. Can be added. The information page on the facility side includes user information such as a user's telephone number and address, and a use history such as the date of use of the facility, the number of users, and the number of times of use. From the operation means 24 of the facility side terminal 2, the distributor can select the user's preference such as preference for meat, vegetable preference, etc., the characteristics of the user such as working in the neighborhood, use on the weekend, User information that the distributor knows, such as getting married, giving birth, or moving, is entered as a comment. This input comment is transmitted to the server 3 by the information adding means 25 of the facility terminal 2. The server 3 combines the existing history information 29 and the transmitted comment, and is overwritten and stored as new history information 29 in the storage means 26. As shown in FIG. Reflected.
In this way, the distributor can edit the user history information 29 stored in the storage unit 26 of the server 3 by adding information about the user from the facility side terminal 2 by the information adding unit 25. . The distributor can determine the transmission destination of facility distribution information based on various user information from the edited history information 29. As a result, the distributor can provide optimal information to the user, so that a high advertising effect regarding the facility-side information 27 can be obtained.

  When transmitting a notification (b) indicating that the facility distribution information can be browsed from the server 3, the distributor can extract a sender corresponding to the extraction condition 28. The distributor transmits the facility distribution information from the facility side terminal 2 to the server 3 by the transmission unit 19 and is stored as the facility side information 27 in the storage unit 26 of the server 3. The distributor accesses the server 3 from the facility side terminal 2 through the communication unit 18 and browses the history information 29 stored in the storage unit 26 from the information page on the facility side. Based on the content of the facility-side information 27 to be transmitted, the distributor inputs a keyword (usage history, product content, comment, etc.) from the operation means 24 of the facility-side terminal 2. The input keyword is stored in the storage unit 26 of the server 3 as the extraction condition 28. The server 3 collates the history information 29 with the comment input by the extraction condition 28 by the transmission destination determination means 36, and extracts the user corresponding to this as a transmission destination for transmitting the facility distribution information. As a result, the server 3 transmits a notification (b) indicating that the facility distribution information can be browsed by the transmission means 31 to the extracted transmission destination.

  For users who use the system according to the present invention, it is possible to view the list of facility registrations and evaluations based on statistics such as the facility registration status and usage frequency of users, thereby suppressing problems caused by stealth marketing. can do. In addition, for users who do not use the system according to the present invention, it is possible to view information exchanges by users and word-of-mouth related to facilities via a communication network, thereby setting a link destination to other than the user. Therefore, it can be expected that the demand for this system will be expanded.

  Hereinafter, the present invention will be described more specifically with reference to usage examples, but the present invention is not limited to these usage examples.

<Usage example 1>
The case where the restaurant manager A who uses the system according to the present invention and the users 1 to 10 exist and the restaurant has received a limited number of recommended products will be described. Management A has a regular customer who has used more than 12 times in the past six months and a group (users 1, 4, I wanted to tell 5) that the product was received. Therefore, the facility side terminal 2 accesses the server 3, and the history information 29 stored in the storage means 26 of the server 3 is browsed by the browsing means 22 from the store information page. In the comment field of the history information 29, the favorite product of each user is written. Based on the history information 29, the manager A inputs the keyword “product name” from the operation means 24 of the facility-side terminal 2 in order to narrow down the target person. The input information was transmitted to the server 3 by the transmission unit 19 of the facility side terminal 2 as the extraction condition 28 and stored in the storage unit 26. The server 3 is described in the comment field of the history information 29 by the transmission destination determination means 36 of the server 3 based on the item included in the history information 29 and the item “product name” of the extraction condition 28. The name of the product is compared with the name of the product input according to the extraction condition 28, and the destination is extracted from the users who have registered the phone number of the restaurant A in the phone book of the communication terminal 1. , 5 users 1-5 corresponded. The manager A sets the notification to disappear after 24 hours and transmits the information to the server 3, and a notification prompting the user to browse the information is transmitted to the communication terminals 1 of the users 1 to 5 through the server. Then, there is a reservation by telephone that the user 1 wants to use the user 4 and two users, and the reservation from the user 2 is confirmed from the browsing history of the information page using the facility side terminal 2. The browsing rate at this time was 60%. When three people (users 1, 4 and 2) visit the store during a meal, a message about an inquiry about the presence or absence of ingredients from the user 3 is sent via the server 3 by the transmission means 10 and the browsing history of the store information page Reached to the screen. The manager A transmits the message of the contents remaining for one user 3 to the communication terminal 1 by the transmission means 19 of the facility side terminal 2. Thereafter, when the user 3 came directly to the store, the ingredients disappeared, so the manager A erased the notice mark of the information distributed from the facility side terminal 2 to the five persons on the browsing screen of the store information page via the server 3. At this time, the browsing rate of this information was 80%. The history information of the user 3 and the user 4 is recognized from the QR code (registered trademark) of the receipt describing the transaction history by the recognition means 21 of the facility side terminal 2, and the transmission means 19 stores the storage means of the server 3. 26 is stored as history information 29.

<Usage example 2>
A case where there are dentist A and patients 1 to 10 using the system according to the present invention will be described. Dentist A thinks to encourage a patient who has not undergone a medical examination in the past half year, and uses history information stored in the storage means 26 of the server 3 from the store information page using the facility side terminal 2 29, when the telephone number of the dentist A is narrowed down from the users registered in the telephone directory of the communication terminal 1 by the management means 34 of the server 3, the patients 1 to 5 corresponded. Therefore, the dentist A transmits information to the server 3 by the transmission means 19 of the facility terminal 2 by setting the notification mark to disappear on Saturday of this week and urging examination. A notification prompting the user to browse information is transmitted from the server 3 to the communication terminals 1 of the patients 1 to 5. Patient 1 has made a reservation over the phone, and since the inquiry message for today's reservation status has arrived from patient 2 on the browsing screen of the store information page, dentist A has sent reply to communication terminal 1 by transmission means 19 The patient 2 received a reservation message.

<Usage example 3>
A case where there is a cram school teacher A who uses the system according to the present invention and parents 1 to 10 of the students will be described. Sending a message to the effect that you would like to be contacted if you have any questions about the camp to improve the student's academic ability as described in the document distributed by Cram School Teacher A the other day and the class formation according to the student's academic ability 19 to the server 3, and the server 3 sends a notification for encouraging the message to be read by the sending means 31 to the parents 1 to 3 of the student in charge of the school teacher A who has registered the school teacher A's telephone number in the telephone directory of the communication terminal 1. 5 communication terminals 1 are notified. Thereafter, the cram school teacher A confirmed that the message was received from the communication terminals 1 of the parents 1 and 3 of the student from the browsing screen of the cram information page stored in the storage means 26 of the server 3. In response to the question of whether the parent of the camp from the student's parent 1 is possible, a message to the student's parent 1 and the details of the class organization from the student's parent 3 will be reported after consulting with the supervisor. A message stating that it is possible to make an inquiry requesting an explanation was returned to the communication terminal 1 by the communication means 18 of the facility side terminal 2 to the parent 3.

<Usage example 4>
The history information about the use of the bowling alley A with the user stored in the server 1 storage means 26 using the system according to the present invention will be described. When the distributor accesses the server 3 by the communication means 18 and inputs the telephone numbers of the users 1 and 2 from the facility side terminal 2, the history information 29 of the users 1 and 2 stored in the storage means 26 of the server 3 is obtained. Is displayed. The history information 29 shown in FIG. 17 includes the name of the user, the date of use of the bowling alley, the number of users, comments input from the facility side terminal 2, and the like. As shown in FIG. 19, it can be seen that the user 1 is frequently used on the weekend, and the user 2 lives in the neighborhood of the store and uses it for a long time. Therefore, the distributor of the bowling alley A uses the transmission means 19 of the facility-side terminal 2 to send information about the time period with less waiting time to the user 1 than the facility-side terminal 2 and information about the free time use date to the user 2. The server 3 transmits the notification to the users 1 and 2 that the information can be browsed by the transmission means 31 from the server 3. The inquiry message from the users 1 and 2 was confirmed from the information page of the bowling alley A of the server 3 at a later date.

<Usage example 5>
A case where there is a sports club manager A who uses the system according to the present invention and users 1 to 10 will be described. The manager A wants to open a kids swimming class for parents and children, and uses the facility side terminal 2 to view the history information 29 stored in the storage means 26 of the server 3 from the store information page by the browsing means 22. Browsed. In the comment field of the history information 29, the age and the family structure were recorded. The manager A inputs the keyword “parent and child” from the operation means 24 of the facility-side terminal 2 from the history information 29 in order to narrow down the target person. The input information was transmitted to the server 3 by the transmission unit 19 of the facility side terminal 2 as the extraction condition 28 and stored in the storage unit 26. The server 3 communicates the sports club telephone number by the transmission destination determination means 36 based on the item “parent and child” included in the comment field of the history information 29 and the item “parent and child” in the extraction condition 28. When narrowing down from the users registered in the phone book information 6 of the terminal 1, the users 1 to 5 correspond to this. The management A transmits information regarding the holding of the kids swimming class to the server 3 by the transmission means 19 of the facility side terminal 2, and the server 1 notifies the users 1 to 5 that the information can be viewed. . Thereafter, the user 1 who browsed the information contacted the sports club about the reservation for participation in the kids swimming class by telephone using the application 7. After the telephone call, the manager A selected “reservation” from the selection screen displayed on the facility-side terminal 2 by the display means 23. The facility-side terminal 2 was transmitted as a reservation history from the user to the server 3 by the transmission means 19 and stored as history information 29 in the storage means 26.

<Usage example 6>
The case where the lunch box manager A who uses the system according to the present invention and the users 1 to 30 are present will be described. Since manager A was not interested in sales due to rain, for the next 3 hours, he selected a nearby user and wanted to send a message that would reduce the charge by 10%. The history information 29 stored in the storage means 26 of the server 3 is browsed by the browsing means 22 from the store information page. In the history information 29, a comment related to the user's address is written. The manager A inputs the keyword “neighborhood” from the operation information 24 of the facility terminal 2 in order to narrow down the target person from the history information 29. The input information was transmitted to the server 3 by the transmission unit 19 of the facility side terminal 2 as the extraction condition 28 and stored in the storage unit 26. The server 3 communicates the telephone number of the lunch box by the transmission destination determination means 36 based on the item “Neighborhood” included in the comment field of the history information 29 and the item “Neighborhood” in the extraction condition 28. When narrowing down the users registered in the phone book information 6 of the terminal 1, the users 1 to 10 correspond to this. The manager A sets the notification to disappear after 3 hours, and transmits the information for reducing the charge by 10% to the server 3 by the transmission means 19 of the facility side terminal 2, so that the information can be browsed from the server 3. Notification was made to users 1-10. After that, the user 1 received a message about the lunch box reservation and purchased the lunch box. Three hours later, the notification displayed on the user's communication terminal 1 was deleted. The browsing rate was 60%.

<Usage example 7>
A case will be described in which there is a home appliance mass retailer A that uses the system according to the present invention, its clerk B, and a user C. User C came to a consumer electronics store A and ordered an audio from store clerk B. Since the store clerk B could not confirm the stock in the store, the transmission means 19 sends a message from the facility side terminal 2 of the home appliance mass retailer A to the warehouse D of the home appliance mass retailer A using the application 7. sent. The person in charge of the warehouse D confirmed the received message to the communication terminal 1 of the warehouse D, and transmitted a message indicating that there was inventory by the transmission means 10. Later, audio was delivered to User C.

<Usage example 8>
A case where there is a printing company A that uses the system according to the present invention and its employees 1 and 2 will be described. The employee 1 of the printing company A accesses the server 3 using the communication terminal 1 owned, installs and uses the application 7 according to the present invention, and exchanges information with the company B which is a client. At one point, employee 2 was added to company B. Therefore, the employee 1 uses the communication terminal 1 owned by the employee 2 to access the server 3, installs and uses the application 7 according to the present invention, and makes the employee 2 use it.

<Usage example 9>
A case where there is a coffee shop manager A and a regular customer B who use the system according to the present invention will be described. Manager A knows that regular customer B uses the store on a regular basis and likes coffee. The manager A uses the facility side terminal 2 to browse the facility side information page stored in the storage unit 26 of the server 3 from the store information page by the browsing unit 22. The information page on the facility side includes items such as the name of the user, the date of use of the coffee shop, the number of users, the number of uses, and comments. The manager A wants to add to the history information 29 of the regular customer B posted on the store-side information page, and the operation information 24 of the facility side terminal 2 adds the comment information to the history information 29 of the regular customer B. The comment “I like coffee” was input, and the comment was sent to the server 3 by the information adding means 25. The server 3 combines the transmitted comment with the existing history information 29 and overwrites and stores it as new history information 29 in the storage means 26. Based on this information, the manager A transmits information on the arrival of recommended coffee beans from the facility side terminal 2 to the server 3 by the transmission means 19, and the server 3 transmits the communication terminal of the regular customer B by the transmission means 31. Was notified that the information could be viewed. The regular customer B browses the information by the browsing means 13 from the communication terminal 1 using the application 7, and uses the coffee shop.

<Usage example 10>
A case where there is a beauty salon C using the system according to the present invention and a customer of this beauty salon will be described. In the beauty salon C, in the facility side terminal A, a screen for inputting a reservation from the user is displayed as a calendar, and a reservation time display (such as ○ hour ○ minute) A screen with buttons to mark by category such as cut, perm, color and treatment was set up. Since a call is received from the communication terminal 1 of the user to the facility side terminal A of the beauty salon C, the application of the facility side terminal B having the same basic information and functions as the facility side terminal A is opened and displayed by the display means 23 Tap the date you want to reserve from the calendar list on the screen. Received call history, name, and phone number are registered. The user's wish was cut, so I entered a number at the hour and minute and tapped the cut button mark. At the end of the call, the user's reservation input was completed.

<Usage example 11>
The restaurant A using the system according to the present invention will be described. The manager of restaurant A can easily process the reservation reception for the customer. In the facility terminal 2, the table of seats in the store so that the table can be reserved for each date, the position and the number of seats that can be reserved for each store are available. Set up a reservation screen with. Confirmation of tomorrow's reservation status with the facility side terminal 2 confirmed reservations for 2 people in table number 1 and 4 people in table number 5. Since the free user was guided to the table 2 that could be reserved on the day, the reservation screen was displayed by the display means 23 of the facility side terminal 2 and the display indicating that the reservation was impossible was input to the table 2 by the operation means 24.

  In explaining an example of the operation of this system, the distributor is a person who belongs to a specific facility (store, school, public facility, administrative organization, company, etc.), and the user is a person who uses the specific facility. In addition, as a target of this distributor and user, the company and its employees, between companies, public facilities and residents who use it, businesses and their groups, schools and their students, unions and members, etc. However, it is not limited to these. For example, as long as the relationship between the information distributing side and the information providing side is established, the system may be used.

  The information provision and collection system using the communication terminal of the present invention can know the user's preferences and characteristics from the facility-side history information stored in the server, as can be seen from the above usage example 1-13. Development of new products linked to promotion, creation of advertising information that encourages use, etc. can be performed. Not only as an advertising means to convey store information, but also as a store-to-user communication tool that allows users to be satisfied by exchanging information between distributors and users with high frequency of use. Can also be used.

1-communication terminal 2-facility-side terminal 3-server 4-communication network 5-storage means 6-phone book information 7-application 9-communication means 10-transmission means 11-reception means 13-browsing means 16-storage means 19- Transmission means 20-Reception means 22-Browsing means 23-Display means 24-Operation means 25-Information addition means 26-Storage means 28-Extraction conditions 29-History information 31-Transmission means 33-Verification means 34-Management means 35-Sorting Means 36-Destination determination means

Claims (4)

A communication terminal, a facility-side terminal provided in a facility, and a server are connected via a communication network, and is an information provision and collection system using a telephone number as a recognition means,
The communication terminal is
Phone book information including telephone numbers of a plurality of destinations to which the communication terminal owner makes a call; storage means for storing a dedicated application;
Transmitting means for periodically transmitting the phone book information stored in the storage means to be executed by the application, receiving means for receiving notification from the server, and facility side stored in the storage means of the server Browsing means for browsing information,
The server
Storage means for storing the facility-side telephone number and facility-side information transmitted from the facility-side terminal;
Collation means for collating whether or not there is a matching number among the telephone numbers on the facility side stored in the storage means among the telephone numbers registered in the telephone directory information transmitted from the communication terminal; ,
The telephone number included in the phone book information transmitted from the communication terminal that does not match the collation by the collating unit is deleted, and the telephone number on the facility side that the collation by the collating unit matches is the identification number of the communication terminal. Management means associated with the storage means,
The facility terminal is
A storage means for storing a dedicated application;
An operation means for inputting user information;
Transmitting means for transmitting facility-side information of the facility to the server, browsing means for browsing information stored in the storage means of the server, and storage means of the server executed by the application on the facility-side terminal Information adding means for adding user information input from the operating means to stored user history information and transmitting the information to the server;
The facility-side information includes facility basic information that is information about the facility, and facility delivery information transmitted to the communication terminal,
The server
The user information is combined with the history information and stored in the storage means of the server ,
When the collation by the collation unit is matched, a transmission unit that transmits to the communication terminal a notification that the facility distribution information stored in the storage unit can be browsed;
Based on the transmission destination extraction condition input from the operation unit of the facility side terminal, from among users included in the history information, having a transmission destination determination unit that determines a user to be a transmission destination,
The information providing and collecting system , wherein the transmitting unit transmits the notification to the communication terminal owned by the user determined by the transmission destination determining unit . The facility-side terminal has communication means for contacting the communication terminal via the server, executed by the application,
The communication terminal has a communication means for contacting the facility with the telephone number on the facility side through the server,
The storage unit of the server stores the history information including the facility usage history of the user who has been contacted by the communication unit of the communication terminal,
The facility-side terminal browsing means enables browsing history information stored in the storage means of the server.
The information provision and collection system according to claim 1. The server includes a sorting unit that sorts users included in the history information based on the extraction condition input from the operation unit of the facility-side terminal;
The transmission means transmits the user's history information sorted by the sorting means to a facility side terminal,
The information provision and collection system according to claim 1 or 2 . The facility terminal is
Storage means for storing the phone book information of the facility-side terminal owner and a dedicated application;
The application executes, the transmission means for periodically transmitting the phone book information stored in the storage means to the server, the reception means for receiving a notification from the server, and the storage means stored in the server Having a browsing means for browsing facility-side information,
Information providing and collecting system according to any claims 1 to 3, characterized in that.

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