JP2008293454A - Appointment inquiry system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an appointment inquiry system capable of knowing a customer's characteristics in advance before receiving a phone call for an appointment and an inquiry from the customer. <P>SOLUTION: When operation of making a phone call of the appointment or inquiry is performed on a customer mobile terminal 2 in the displayed state of specific store information on the customer mobile terminal 2 out of store information stored in a second storage means, a first operation signal including a customer identifier that shows which customer operated and specifying a store identifier that shows which store information is displayed, is transmitted to a center server 1. The center server 1 selects customer information including the same customer identifier and store information including the same store identifier from first and second storage means respectively, and notifies a specified mail address included in the store information, of the customer information which is the customer's characteristics. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a reservation inquiry system for providing information on each store as a site on the Internet, for example, to a mobile terminal on the customer side in order to prompt a reservation inquiry to the store.

As this type of system, for example, in Patent Document 1, an application service provider (ASP) is in between a customer who uses a personal computer or a mobile terminal and an operator (store) that provides a service. Proposals have been made to inquire and register reservations. This ASP includes customer information such as a customer identification number, customer name, telephone number, e-mail address, and usage history as a customer ID, a business identification number as a business ID, a business date and time of a business, and a person in charge A database as a storage means for centrally managing business information such as business schedules and operating status of customers, allowing customers to access ASP service applications and make reservation inquiries and registrations. When the service application accesses the service application, the service application provides the operator with the status of the reservation made by the customer and information necessary for marketing.
JP 2002-63454 A

  However, the above prior art has the following problems.

  In the system shown in Cited Document 1, reservations to each store are made through the ASP, and the business operator can access the ASP when necessary to know what kind of customer has made the reservation. However, if a customer calls a store's phone number directly through a telephone line from a mobile phone that the customer normally holds, and makes a reservation or inquiry by phone, the store cannot know the customer's information in advance, Cannot give me detailed responses such as time required for business negotiations.

  In addition, if the store offers a variety of campaign information that is a feature of the store, for example, on an Internet site, a customer who has viewed such a site on the display unit of a mobile phone can make a reservation or telephone call based on which campaign information. There is a possibility that the store side cannot accurately grasp whether or not the inquiry is being made, and the answer to the customer does not go smoothly.

  In view of the above problems, an object of the present invention is to provide a reservation inquiry system in which a store can know the characteristics of a customer in advance before receiving a telephone call regarding reservation or inquiry from the customer.

  Another object of the present invention is to provide a reservation inquiry system capable of accurately grasping on the store side which campaign information the customer is making a reservation or inquiries on. .

  The reservation inquiry system in the present invention includes at least a unique customer identifier and includes first storage means for storing each customer's characteristics as customer information, at least a unique shop identifier and an address of a notification destination, and each shop's characteristics. Second store means for storing the store information as store information, store information providing means for displaying the store information stored in the second store means via a communication network on a customer portable terminal, and the specific store information When receiving a first operation signal to make a reservation or inquiry call from the customer portable terminal via the communication network while being displayed on the customer portable terminal, the first operation signal Customer information collating means for extracting the customer information containing the same customer identifier as the customer identifier included in the first storage means, and the first operation signal Store information collating means for extracting from the second storage means the store information including the same store identifier as the store identifier from the store identifier related to the specific store information to be determined, and the customer information collating means Customer information distribution means for notifying the customer information extracted in step 1 to an address included in the store information extracted by the store information matching means.

  In this case, with respect to the specific store information, it further includes display history information acquisition means for acquiring display history information indicating which page the customer mobile terminal is displaying, and the customer information distribution means includes the display history information. Is preferably notified to the address.

  Further, with respect to the specific store information, when receiving an operation signal generated when the customer portable terminal is operated, history information acquisition means for acquiring history information indicating what operation has been performed from the operation signal; Third storage means for storing history information obtained by the history information acquisition means, history information stored in the third storage means, and history information distribution means for notifying the address, It is preferable to further comprise.

  According to the first aspect of the present invention, the specific store information provided via the communication network can be displayed on the customer portable terminal from the store information stored in the second storage means. In this state, when an operation to make a reservation or inquiry is performed, a store identifier indicating which store information is displayed is included, including a customer identifier indicating which customer has operated. One operation signal is transmitted from the customer portable terminal to the system via the communication network. Then, in the system, the customer information including the same customer identifier and the store information including the same store identifier are selected from the built-in first and second storage means, respectively, and the customer is assigned to the specified address included in the store information. Notify customer information that is characteristic of.

  Therefore, each time customer information is notified to a specified address, the store side obtains this customer information from the terminal device on the store side, so that the customer can select which customer before making a reservation or inquiry call from the customer. It is possible to know in advance whether such an attribute (feature) is present, and it is possible to give a detailed answer to the customer.

  According to claim 2 of the present invention, display information indicating which page the customer portable terminal has displayed so far with respect to the specific store information is acquired by the display information acquisition means. And since this display information is notified to the designated address, before the store actually receives a reservation or inquiry call from the customer, only the attributes (features) that the customer has Rather, you can know in advance which page you were browsing. Therefore, from the page that the customer was browsing, it is possible for the store side to accurately grasp which campaign information is used to make a reservation or inquiry over the telephone, and the customer can be answered smoothly.

  According to claim 3 of the present invention, operations such as making a reservation or inquiring phone call, displaying a specific page, or registering a member at a customer portable terminal connected to the system via a communication network. When done, an operation signal (including the first operation signal) associated with such an operation is transmitted to the system each time. In response to this, the history information acquisition means determines what operation has been performed, and stores the history in the third storage means as needed. Then, for example, after conducting a campaign by sending an e-mail magazine, the number of reservations and inquiries made during a specific period, the number of times a specific page is displayed every certain period (for example, every month, etc.) and membership registration By counting the number, etc., from the history information stored in the third storage unit as necessary and notifying the designated address, the store side can appropriately adjust the customer's trends such as the effect status according to the action. Can grasp.

  Hereinafter, preferred embodiments of a reservation inquiry system according to the present invention will be described with reference to the accompanying drawings.

  FIG. 1 shows the general configuration of the system and its peripheral devices. In the figure, 1 is a center server which is an information aggregating part of the system, and 2 is a customer portable terminal connected to the center server 1 via a communication network 3. The customer mobile terminal 2 here is a mobile phone that combines a so-called telephone and an information processing function, and is usually owned by a customer. In addition, a mobile terminal 5 or a personal computer 6 as a store side terminal device 4 is connected to the communication network 3. The mobile terminal 5 is a mobile phone similar to the customer mobile terminal 2, and the mobile terminal 5 may constitute the store side terminal device 4 alone, or a device that receives a call directly from the customer mobile terminal 2 (for example, a mobile terminal) 5) and a device (for example, personal computer 6) that processes various data transmitted from the center server 1 may be different. Reference numeral 7 denotes a mail server that enables transmission and reception of information by electronic mail through the communication network 3.

  The communication network 3 exchanges data between the center server 1 and the portable terminal 2 and between the center server 1 and the portable terminal 5 in addition to a telephone line network for making a call between the portable terminals 2 and 5. Consists of including the Internet. Of course, the communication network 3 here is not limited to existing network means, but also includes network means that can be used in the future.

  FIG. 2 shows the hardware configuration of each unit. In the figure, a center server 1 includes a web server 11 that enables transmission / reception of information by the WWW (World Wide Web) and a database server 13 that holds customer information and store information, for example, connected to a local area network 14. Each of these servers 11 to 13 is configured to be connected to an external communication network 3 via communication means 15 such as a modem or a terminal adapter. Note that the center server 1 shown here is merely a representative configuration, and may be realized by another configuration.

  In the customer portable terminal 2, 21 is a control means for executing a telephone and information processing function. The control means 21 includes a display made up of a liquid crystal display in addition to the communication means 22 connected to the communication network 3. The means 23, the operation means 24 composed of various key switches and the like, and the voice input means 25 and the voice output means 26 that enable a call through the telephone line network are respectively connected. The control means 21 here is sufficient if it has a function as a general mobile phone, and it is not necessary to incorporate a special application in the control means 21. That is, the control means 21 allows various information transmitted via the communication network 3 to be displayed on the display means 23 as a site on the Internet, and within the site displayed on the display means 23, links and When an input instruction section such as a check box is selected and clicked by the operation means 24, the command information related to the input instruction section may be transmitted to the outside via the communication network 3. Further, in addition to the information display function using the display means 23, the control means 21 can make a call with a counterpart device including the store side terminal device 4, and can send and receive e-mails with the counterpart terminal. It also has an email function.

  The store side terminal device 4 basically has the same configuration as the customer portable terminal 2 shown in FIG. That is, 31 is a control means for executing a telephone and information processing function. In addition to the communication means 32 connected to the communication network 3, the control means 31 includes a display means 33 comprising a liquid crystal display and various keys. An operation means 34 composed of a switch or the like is connected to a voice input means 35 and a voice output means 36 that enable a call through a telephone line network. The control means 31 here is sufficient if it has a function as a general mobile phone, and it is not necessary to incorporate a special application in the control means 31 as described above. The control means 31 also has a telephone function that enables a call with a counterpart device including the customer mobile terminal 2 and a mail function that enables transmission / reception of an electronic mail with the counterpart terminal.

  Next, the software configuration of the center server 1 corresponding to a substantial reservation inquiry system will be described with reference to FIG. In the figure, the center server 1 in this embodiment is also registered in advance in the database server 13 in the same manner as the first storage means 41 for storing the characteristics of each customer registered in advance as customer information. Second storage means 42 for storing the characteristics of each store as store information in a rewritable manner, and third storage means 43 for storing history information of an unspecified number of customers accessing the center server 1 in a rewritable manner. Each has.

  The customer information here includes at least a unique customer identifier such as a UID (user identifier), for example, name, address, gender, date of birth, age, presence / absence of a mail magazine member, number of calls made through the site, etc. Such identification information that identifies the individual customer is included. The customer identifier is also stored in the customer portable terminal 2, and when the customer portable terminal 2 accesses the center server 1, the customer identifier is transmitted.

  The store information includes, in addition to at least a unique store identifier and a pre-designated notification destination email address, appeal information unique to the store, such as store name, location, telephone number, and campaign contents. In particular, in this embodiment, a communication network is provided so that such store appeal information can be browsed on the display means 23 and 33 as a site on the Internet by a WWW browser incorporated as a software application in the customer portable terminal 2 or the store side terminal device 4. 3 is provided in a specific language format (for example, HTML). Of course, a language format other than HTML may be used. Specifically, this is configured as a site combining one or more pages written in a specific language and image data associated with the page, and each page has a unique URL (Uniform Resource Locator). ) Is added. This URL includes a store identifier common to one store and a page identifier that is different for each page. For example, a URL combining a store identifier and a page identifier such as “000A / main”, “000A / PG = 1”, “000A / PG = 2”... . Here, “000A” is a store identifier common to store A, and “main”, “PG = 1”, and “PG = 2” are different page identifiers for each page.

  Furthermore, the history information includes, for each store, reservation inquiry telephone information indicating which customer has made a reservation inquiry telephone, and page view (PV) indicating which customer has accessed the top page of the site regarding the store at what time. What is the meaning of the operation when the customer mobile terminal 2 performs an operation on at least specific store information such as information and mail magazine member information indicating which customer registered with the mail magazine member at that time and when? It contains information about whether you have it. The history information may be an access from a customer that is not included in the customer information.

  45 is store information providing means for providing store information stored in the second storage means 42 to the unspecified number of customer portable terminals 2 connected to the communication network 3 via the communication network 3. . In this embodiment, when the URL related to a specific store information site is designated by the customer portable terminal 2 and transmitted to the communication network 3, the store information providing means 42 displays the page of the site corresponding to the URL. It transmits to the said customer portable terminal 2. In response to this, the customer portable terminal 2 can display the store information included in the page on the display means 23 by using the WWW browser provided in the control means 21.

  46 is a store-side terminal device that makes a reservation or inquiry call from the customer mobile terminal 2 via the communication network 3 in a state where a page related to specific store information is displayed on the display means 23 of the customer mobile terminal 2 4 is received by the customer information matching unit that selects the customer information including the same user identifier as the user identifier included in the first operation signal from the first storage unit 41. is there. The first operation signal used here will be described later. The first operation signal includes a user identifier stored in the customer portable terminal 2 and the display means 23. The information for specifying the URL corresponding to the page displayed in is included.

  47 is store information collating means for selecting store information including the same store identifier as the store identifier from the second storage means 42 from the store identifier of the URL specified by the operation signal from the customer portable terminal 2. . By incorporating these customer information collating means 46 and store information collating means 47 into the center server 1, the center server 1 registers it as customer information each time it receives a first operation signal from any customer portable terminal 2. It is possible to grasp which customer has been made and which store information is to be viewed to see whether the reservation or inquiry is being made.

  48, the customer information selected by the customer information collating means 46 in response to the first operation signal is included in the store information selected by the store information collating means 47 by the same first operation signal. This is customer information distribution means that distributes to a mail address as a notification mail. Here, the customer information distribution means 48 may notify a part of the customer information selected from the first storage means 41.

  49, when receiving an operation signal generated when the operation means 24 of the customer portable terminal 2 is operated with respect to specific store information, a history for acquiring history information indicating what operation has been performed from the operation signal Information acquisition means. As an example, the history information acquisition means 49 here operates the operation means 24 of the customer mobile terminal 2 to make a reservation inquiry call at a specific store, and moves to the top page of the site at the specific store Every time you receive an operation signal that occurs when you sign up for a mail magazine member at a particular store, the meaning of such an operation, when it was performed, and which customer performed that operation Is stored and updated in the third storage means 43 as history information. Since the operation signal from the customer portable terminal 2 includes the URL of the moved page, the history information also includes the store identifier of this URL. In this way, history information for each store can be selected by the history information distribution means 50 described later.

  The history information acquisition unit 49 also has a function as a display information acquisition unit that acquires display information indicating which page the customer mobile terminal 2 used to display for the specific store information. . This display information is obtained by accumulating the URL included in the operation signal from the customer portable terminal 2 every time the operation signal is received, and is stored, for example, in a fourth storage means (not shown).

  50 receives an inquiry signal from the store side terminal device 4 to the center server 1 every predetermined period, selects history information related to a specific store from the history information stored in the third storage means 43, and totals it, This is history information distribution means for distributing the aggregation result to a designated e-mail address as an aggregation mail.

  Next, the operation of the above configuration will be described with reference to FIG. It is assumed that customer information and store information are previously stored in the first storage means 41 and the second storage means 42 through a predetermined registration procedure.

  The store information stored in the database server 13 of the center server 1 can be viewed on the customer mobile terminal 2 or the store side terminal device 4 via the communication network 3 as a website on the Internet, for example. For example, step S1 of FIG. 4 shows a state where the main page of the site of “Beauty AAA” which is a specific store is displayed on the display means 23 using the WWW browser built in the customer portable terminal 2. ing. In order to display the main page on the display means 23, it is necessary to transmit an operation signal for designating a URL corresponding to the main page to the communication network 3 using the operation means 24 of the customer portable terminal 2. . In response to the operation signal from the customer portable terminal 2, the store information providing means 45 sends back to the customer portable terminal 2 the main page that matches the URL specified by the operation signal, so that the display means 23 has the step shown in FIG. A display as shown in S1 can be performed.

  From this state, for example, when an operation such as placing the cursor on the link display unit 61 showing the telephone number on the store side and clicking on the location is performed by the operation means 24 of the customer portable terminal 2, the other specified by the operation is performed. The display is switched to the telephone confirmation page corresponding to the correct URL (see step S2 in FIG. 4). The telephone confirmation page prompts a call or inquiry to the store side, and the store-side telephone number cannot be called by simply clicking on the link display section 61 in the main page. On the phone confirmation page, there is a link display unit 62 showing the phone number on the store side. If you place the cursor on this link display unit 62 and click on the relevant part, the phone call on the store side will be the first time at that point. It becomes possible to call the number.

  In the display of step S1 or step S2, another linked page is displayed by moving the cursor to a specific location using the operating means 24 of the customer portable terminal 2 and performing a click operation there. Can do. The operation signal generated by the click operation includes a user identifier stored in advance in the customer portable terminal 2 and information (that is, URL) indicating what the operation means. In particular, the history information acquisition means 49 here operates the operation means 24 of the customer mobile terminal 2 to place a reservation inquiry telephone in a specific store and when the user moves to the top page of the site in the specific store When you receive an operation signal that occurs when you register for a mail magazine member at a particular store, the meaning of such operation, when it was performed, and which customer performed that operation, The history information is updated and stored in the third storage means 43 each time. In this way, the third storage means 43 stores, as history information, which customer made a reservation inquiry phone call regarding which store, when moved to the top page of the site, and registered with the mail magazine member. be able to. Note that what information is stored as history information is not particularly limited.

  Further, the history information acquisition unit 49 acquires display information indicating what page the customer has displayed so far by accumulating the URL included in the operation signal. The display information is associated with a user identifier that is also included in the operation signal, and it is clarified to which customer it belongs.

  When a click operation is performed on the link display unit 61 in the series of operation procedures in the customer mobile terminal 2 described above, a first call to make a reservation or inquiry is made from the customer mobile terminal 2 via the communication network 3. An operation signal is sent to the center server 1. The first operation signal includes a user identifier stored in advance in the customer portable terminal 2 and information indicating which store information site is to be displayed (in this case, telephone confirmation URL itself corresponding to the page or information that can specify the URL) is included. The customer information collating unit 46 extracts customer information including the same user identifier as the user identifier included in the first operation signal from the first storage unit 41, and from which customer registered as customer information, Determine if a reservation or inquiry call is about to be made. Further, the store information matching unit 47 stores store information including the same store identifier as the store identifier from the store identifier of the URL corresponding to the telephone confirmation page specified by the first operation signal as the second storage unit. By extracting from 42, it is specified which store information is related to the page, and whether the reservation or inquiry is made.

  Thus, when the customer information matching means 46 and the store information matching means 47 are collated with the customer in accordance with the first operation signal, the customer information distribution means 48 is selected by the customer information matching means 46. Notification mail addressed to the mail address included in the store information selected by the store information collating means 47 based on the same first operation signal as the customer information and the history information about the customer stored in the second storage means 42 To the mail server 12 immediately. In response to this, the mail server 12 notifies the mobile terminal 5 of the store side terminal device 4 associated with the mail address that the notification mail has arrived. The display state of the display means 33 in the portable terminal 5 at this time is shown in step S3 of FIG. The notification email includes the date and time of when the first operation signal was received, the customer's address, gender, and age included in the customer information, the presence / absence of a mail magazine member obtained from historical information about the customer, The number of calls from the display site is recorded. Here, a link display unit 63 for displaying the total data and a link display unit 64 for displaying the display contents on the customer portable terminal 2 on the store side terminal device 4 side are provided.

  The notification mail shown in step S3 may be transmitted to a plurality of mail addresses so that it can be displayed not only on the portable terminal 5 of the store side terminal device 4 but also on the personal computer 6. On the store side, such a notification mail can be viewed on the store side terminal device 4 before the customer clicks on the link display section 63 on the display screen in step S2. Therefore, it is possible to know in advance what kind of characteristics the customer who is going to make a reservation or inquiry over the telephone has, and can give a detailed answer to the customer.

  Further, when the link display unit 63 is clicked by the operation means 33 of the mobile terminal 5 on the display screen in step S3, a command signal for prompting the summation is sent from the mobile terminal 5 to the history information acquisition means 49 of the center server 1. . Since this command signal has a unique identifier (for example, a URL corresponding to the page of the notification mail) attached to each store information, the history information acquisition means 49 is stored in the third storage means 43. Only the history information related to the store corresponding to the identifier is extracted from the history information, the number of reservation inquiry calls, the number of times the site top page is moved, the number of registrations of e-mail magazine members Are counted at regular intervals. And the total result is transmitted with respect to the portable terminal 5 to which the command signal was sent.

  Step S4 in FIG. 4 is an example of a totaling result displayed on the display means 33 of the mobile terminal 5. Here, the number of reservation inquiry calls, the number of PVs on the top page of the site, and the number of registered e-mail magazine members are displayed every month, so that customer trends can be grasped intuitively. In addition, by including a totaling condition in the command signal of the mobile terminal 5, for example, how much a reservation inquiry telephone has been received within a specific period (for example, 2 days) after transmission of an e-mail magazine transmitted for a campaign, It is also possible to grasp the result of counting from the history information acquisition means 49. In this case, the effect of the company's campaign can be known.

  Further, when the link display unit 64 is clicked by the operation means 33 of the portable terminal 5 on the display screen in step S3, the history information distribution means 50 receives the user identifier of the customer corresponding to the notification mail every time the request signal is received. The display information associated with is sent so that the display means 33 of the portable terminal 5 can view the information sequentially. By doing so, the store side can know what page the customer is trying to make a telephone call or inquiry after browsing.

  As described above, the center server 1 in the present embodiment includes at least the user identifier that is a unique customer identifier, the first storage means 41 that stores the characteristics of each customer as customer information, and the unique store identifier. Store information stored in the second storage means 42 via the communication network 3 and the second storage means 42 that stores the URL and the e-mail address that is the address of the notification destination and stores the characteristics of each store as store information Is displayed on the display means 23 of the customer portable terminal 2 as a site page on the Internet, and the customer portable terminal 2 displays the specific store information on the customer portable terminal 2. When receiving a first operation signal to make a reservation or inquiry phone call via the communication network 3, the customer identifier included in the first operation signal and From the store identifier related to the specific store information specified by the first operation signal, customer information matching means 46 for extracting customer information including the same customer identifier from the first storage means 41, the store identifier Store information collating means 47 for extracting store information including the same store identifier from the second storage means 42 and customer information extracted by the customer information collating means 46 are included in the store information extracted by the store information collating means 47 Customer information distribution means 48 for notifying the e-mail address in the form of e-mail, for example.

  In this way, specific store information provided via the communication network 3 from the store information stored in the second storage means 42 can be displayed on the customer portable terminal 2. In this state, when an operation to make a reservation or inquiry call is performed on the customer portable terminal 2, it indicates which store information is displayed including a customer identifier indicating which customer has operated. A first operation signal designating a store identifier is transmitted from the customer portable terminal 2 to the center server 1 via the communication network 3. Then, the center server 1 selects the customer information including the same customer identifier and the store information including the same store identifier from the built-in first and second storage means 41 and 42, respectively, and the designation included in the store information. The customer information that is the characteristic of the customer is notified to the e-mail address.

  Therefore, every time customer information is notified to the designated e-mail address, the store side obtains this customer information by the store side terminal device 4 so that the customer can actually receive the reservation or inquiry call from the customer. It is possible to know in advance what attributes (features) have, and it becomes possible to give detailed responses to customers.

  Further, in such a configuration, the history information acquisition means 49 as the display information acquisition means for acquiring the display information indicating which page the customer mobile terminal 2 used to display with respect to the specific store information, The customer information distribution means 48 is configured to notify the display information to the mail address following the customer information.

  In this way, with respect to the specific store information, the display information indicating which page the customer mobile terminal 2 has displayed so far is acquired by the history information acquisition means 49. And since this display information is notified to the designated e-mail address, the store side only has what attributes (features) the customer has before receiving a reservation or inquiry call from the customer. Rather, you can know in advance which page you were browsing. Therefore, from the page that the customer was browsing, it is possible for the store side to accurately grasp which campaign information is used to make a reservation or inquiry over the telephone, and the customer can be answered smoothly.

  Furthermore, in this embodiment, when an operation signal generated when the customer portable terminal 2 is operated is received with respect to the specific store information, history information indicating what operation has been performed from this operation signal is acquired. The information acquisition means 49, the third storage means 43 for storing the history information obtained by the history information acquisition means 49, and the history information stored in the third storage means 43 are aggregated according to the conditions. And a history information distribution means 50 for notifying the specified mail address of the count result.

  In this way, when the customer portable terminal 2 connected to the center server 1 via the communication network 2 performs an operation for making a reservation or inquiry, displaying a specific page, or performing member registration, for example. An operation signal accompanying the operation (including the first operation signal) is transmitted to the system each time. In response to this, the history information acquisition unit 49 determines what operation has been performed and stores the history in the third storage unit 43 as needed. Then, for example, after conducting a campaign by sending an e-mail magazine, the number of reservations and inquiries made during a specific period, the number of times a specific page is displayed every certain period (for example, every month, etc.) and membership registration The history information distribution means 50 aggregates the number and the like from the history information stored in the third storage means 43 as necessary, and notifies the designated e-mail address, so that the store side has an effect according to the action. It is possible to properly grasp customer trends such as

  In addition, this invention is not limited to the said Example, It can change in the range which does not deviate from the meaning of this invention. For example, the center server 1 corresponding to the reservation inquiry system of the present embodiment is configured with the mail server 12 provided separately, but the mail server 12 may be mounted in the center server 1. In addition, as another modification, the store information includes, for example, buying and selling information on vehicles of new and used cars, so that the store side It can be known in advance by the terminal device 4.

It is explanatory drawing which shows the structure of the reservation inquiry system in one Example of this invention, and its peripheral device. It is a block diagram which shows the hardware constitutions of each part as above. It is a block diagram which shows a function structure inside a system same as the above. It is a front view of the display means for demonstrating an operation procedure same as the above.

Explanation of symbols

2 Customer mobile terminal 3 Communication network
41 First storage means
42 Second storage means
43 Third storage means
45 Store information provision means
46 Customer information verification method
47 Store information verification method
48 Customer information distribution means
49 History information acquisition means (display information acquisition means)
50 History information distribution means

Claims (3)

First storage means including at least a unique customer identifier and storing the characteristics of each customer as customer information;
Second storage means including at least a unique store identifier and an address of a notification destination, and storing features of each store as store information;
Store information providing means for displaying on the customer portable terminal the store information stored in the second storage means via a communication network;
In a state where the specific store information is being displayed on the customer portable terminal, when receiving a first operation signal from the customer portable terminal via the communication network to make a reservation or inquiry call, Customer information collating means for extracting the customer information including the same customer identifier as the customer identifier contained in the first operation signal from the first storage means;
Store information matching means for extracting, from the second storage means, the store information including the same store identifier as the store identifier from the store identifier associated with the specific store information specified by the first operation signal. When,
A reservation inquiry system comprising: customer information distribution means for notifying the customer information extracted by the customer information matching means to an address included in the store information extracted by the store information matching means. With respect to the specific store information, further comprising display information acquisition means for acquiring display information as to which page the customer mobile terminal has displayed so far,
The reservation inquiry system according to claim 1, wherein the customer information distribution means notifies the display information to the address. With respect to the specific store information, when receiving an operation signal generated when the customer mobile terminal is operated, history information acquisition means for acquiring history information indicating what operation has been performed from the operation signal;
Third storage means for storing history information obtained by the operation history information acquisition means;
The reservation inquiry system according to claim 1 or 2, further comprising history information distribution means for totalizing history information stored in the third storage means and notifying the address.

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