JP5631624B2 - Help system server, help system terminal, help system, and control method of the help system - Google Patents

Description

  The present invention relates to a server of a help system and a terminal of the help system. The present invention relates to a help system and a control method of the help system, and in particular, to a help system server, a help system terminal, a help system, and a control method of the help system in which a help user and a request user request, entrust, and commission on a network. .

In recent years, diversification of human relations has become a problem due to changes in the social structure, especially the collapse of the old community accompanying urbanization.
For this reason, especially in urban areas, elderly people who are not strong and couples with mutual income, etc., are often forced into a life of inconvenience because there is no help within the community.
In recent years, information technology (IT, Information Technology) such as downsizing, high functionality, and sophistication of computers has been developed. For this reason, people can communicate more closely using, for example, mobile phones.
Therefore, it is conceivable to construct a system (hereinafter referred to as a helping system) that can mutually assist such people who are inconvenient using such information technology.

Here, as a system using conventional information technology, referring to Patent Document 1, information for an area-limited service can be transmitted and received only between contractors using a connection environment to an open network such as the Internet. As a result, a service provider can save home delivery costs and advertising costs, and service users can easily obtain information and products that are closely related to their daily lives and communities at low cost. Conventional technology 1).
Referring to paragraph [0041] of the description of the prior art 1, “resident skill mutual assistance activities” and “senior club” which are Web services are described. “Resident Skills Mutual Assistance” is a system in which a resident's unique skills are registered in a database, the resident pays a fixed amount every month, and if there is something, the resident with the skill uses it to help. Anyone will become a community that is useful for the community and will lead to regional exchange. In addition, “Senior Club” is a system that helps senior citizens to support hobbies and lifestyles through the Internet, and provides club activities as a part of Internet services to teach PCs to each other and to send information about clubs. Is.

JP 2001-186190 A

However, the prior art 1 is a system of a limited service network that can send and receive information for a limited service only between contractors, and cannot be used in a region where such a system is not constructed in the first place. There was a problem.
When trying to construct a help system via a conventional Internet bulletin board, etc., there is a problem that it is dangerous because strangers request or help.

  This invention is made | formed in view of such a condition, and makes it a subject to eliminate the above-mentioned subject.

The server of the help system of the present invention comprises request acquisition means for acquiring position data and tweet data of a help request from the request user's terminal and the help user's terminal, and the position data and the tweet data. The tweet search means for searching for a helping user that meets the search conditions and notifying the helping user, the matching means for providing a service for negotiation between the requested user and the searched helping user, and the negotiation is established. User evaluation means for increasing / decreasing a user evaluation value based on the data of evaluation of the helping user and the requesting user of the completed request, and a history of evaluation data of the requesting user and the helping user in the past, The user evaluation means determines the user evaluation when there is a large difference in evaluation between the helping user and the requesting user. Do not increase the value, limit the total of the user evaluation values that give an evaluation for each user's request, perform statistical processing such as pattern recognition to find abnormal values, make artificial intelligence estimation and request It is characterized in that it is determined whether the request is actually fraudulent and / or whether or not the request is actually executed by referring to the movement data of the position of the helping user.
The server of the help system of the present invention, according to the contract between the request user account and the help user account, the contract creation means for creating a contract in a description language during the matching, And a settlement means for performing settlement.
In the server of the help system of the present invention, the request acquisition means acquires the tweet encrypted with a public key, decrypts it with the encryption key provided in the requesting user's terminal and the help user's account, and the tweet The search means displays only the tweets that meet the search conditions.
The assistance system of the present invention comprises a requesting user terminal, a assistance user terminal, and a assistance system server, wherein the assistance system server includes the requesting user terminal and the assistance user terminal. , A request acquisition means for acquiring position data and tweet data of a request for help, and a tweet search for searching for a helping user who meets a search condition from the position data and the tweeting data and notifying the helping user. Means, matching means for providing a service of negotiation with the requested user and the searched help user, evaluation data of the help user and the request user of the request for which the negotiation has been completed and completed, and the request Based on the past evaluation data history of the user and the helping user, the user User evaluation means for increasing or decreasing value, and the user evaluation means of the server of the help system does not increase the user evaluation value when there is a large difference in evaluation between the help user and the requesting user. Limit the total of the user evaluation values that give an evaluation for the request, perform statistical processing such as pattern recognition to find outliers, determine whether the request is fraudulent by performing artificial intelligence estimation, and The location of the requesting user's terminal or the helping user's terminal that reports the location data on the map of the terminal is checked by referring to the movement data of the position of the helping user. A request for help encrypted with a public key and the position data are sent to the sending means and the server of the help system, and And a notification means for receiving information from the tweet search means of the server of the help system and notifying the user that help or request has been received, the requesting user's terminal or the The tweet posting means of the terminal of the helping user transmits the evaluation data of the helping user or the requesting user who requested the negotiation.
The control method of the assistance system according to the present invention is a control method of the assistance system that is executed using hardware resources in the assistance system, and is performed from the requesting user terminal or the assistance user terminal to the assistance system server. The help request encrypted with the public key and the location data on the map of the terminal are sent by tweet, and the server of the help system uses the received location data and tweet data as search criteria. Searching for a helping user that matches, notifying the terminal of the helping user, providing a service for negotiation between the requesting user and the searched helping user, and requesting the helping user who has completed and completed the negotiation, and and evaluation of the data of the request user, past evaluation data of the help user and the request user The user evaluation value that increases or decreases the user evaluation value based on the history of the data, and gives an evaluation for each user request without increasing the user evaluation value when the difference in evaluation between the helping user and the requesting user is large Statistical processing such as pattern recognition for finding outliers, limiting artificial totals, performing artificial intelligence estimation to determine whether the request is fraudulent, and / or movement data of the position of the helping user It is characterized in that it is checked whether or not the request is actually executed with reference to FIG.

  According to the present invention, by searching for a request using position data and tweet data of a help request, and by increasing or decreasing the user evaluation value based on the evaluation of the request and the history of past evaluation data, even unknown users can We can provide a help system with improved safety.

It is a system configuration figure of help system X concerning an embodiment of the invention. It is a block diagram which shows the control structure of the server 10 which concerns on embodiment of this invention. It is a block diagram which shows the control structure of the help user terminal 21 or the request user terminal 22 which concerns on embodiment of this invention. It is a flowchart of the assistance request / execution process which concerns on embodiment of this invention. It is an example of a profile input screen according to the embodiment of the present invention. It is an example of a home screen concerning an embodiment of the invention. It is a screen example of the request contribution screen which concerns on embodiment of this invention. It is a screen example of the request search screen which concerns on embodiment of this invention. It is a screen example of the request matching screen which concerns on embodiment of this invention. It is an example of the screen of contract creation in the matching which concerns on embodiment of this invention. It is an example of the screen of the evaluation input in the request status display which concerns on embodiment of this invention.

<Embodiment>
[Configuration of Help System X]
First, with reference to FIG. 1, the structure of the assistance system X which concerns on embodiment of this invention is demonstrated.
The help system X according to the embodiment of the present invention includes a server 10, a help user terminal 21, a request user terminal 22, and an administrator terminal 25 via a network 5 that is a wireless telephone network, the Internet, an intranet, or the like. Connected.
The help system X according to the present embodiment is a so-called mini-blog or SNS (hereinafter referred to as a mini-SNS) functioning as a messenger (hereinafter referred to as a mini-SNS). ") And location services to mediate help requests. After that, between the requesting user who requested the help and the helping user who searched for the help tweet, negotiated, stored the records, settled the account, etc. regarding the commissioning of the request “matching” "do.

Specifically, the network 5 is a wireless communication line such as a mobile phone network, a PHS network, WiMAX, a wireless LAN, a wired telephone line, a LAN, a power line LAN, a cLink, and a dedicated line. Further, as the form of the network 5, an IP network or other star-shaped or ring-shaped network can be used.
The server 10 is a so-called “cloud computing” server using a PC (Personal Computer) such as a PC / AT compatible machine or a MAC standard machine, a dedicated machine, a blade server, or the like. The server 10 is a server that is connected via the network 5 and provides various services related to the assistance system X.
The helping user terminal 21 is a terminal used by a helping user who receives a request and helps. The requesting user terminal 22 is a terminal used by a requesting user who requests help. The helping user terminal 21 and the requesting user terminal 22 are a smartphone, a mobile phone, a PDA (Personal Data Assistant) equipped with a WWW (World Wide Web) web browser capable of browsing HTML (HyperText Markup Language), etc. It is a mobile terminal, a PC, etc., and can execute various programs using the function of an OS (Operating System). The helping user terminal 21, the requesting user terminal 22, and the administrator terminal 25 have a GPS (Global Positioning System) terminal function and the like, and can notify the position of the terminal. In addition, for example, a chip for a non-contact IC card such as Felica (registered trademark) can be provided, and an electronic money function can be provided.
The administrator terminal 25 is a terminal used by the administrator of the server 10 that is the provider of the help system X. As the administrator terminal 25, a PC, a smartphone, a mobile phone, a PDA, a mobile terminal, or the like can be used.
In the present embodiment, the helping user terminal 21 and the requesting user terminal 22 indicate the request receiving side and the requesting terminal for convenience. That is, as for the general user of the help system X, the requesting user is the requesting user, and the helping user is the helping user. That is, a user who was a requesting user in one request can assist in another request, or a helping user can request.

[Control Configuration of Server 10]
Next, with reference to FIG. 2, the control configuration of the server 10 that mediates the request between the helping user and the requesting user and provides the mini-SNS will be described in detail. The server 10 mainly includes a network input / output unit 110, a help net server 120, a DNS / mail server 140, and a database server 150.

The network input / output unit 110 is a router, a load balancer (load balancer), or the like. The network input / output unit 110 receives IP packets from the network 5 and transmits them to each unit, and collectively transmits the IP packets from each unit to the network 5.
The network input / output unit 110 also supports packet filters, firewalls, syslogs, and the like.

The help net server 120 is a server that is accessed by a help user, a requesting user, and an administrator, and provides help mediation services using the location information of each terminal by the mini-SNS.
In the help net server 120, a control unit such as a CPU has a web server unit 121 (web server unit), a profile unit 122 (profile input unit), a request SNS unit 124 (request acquisition unit), a tweet search unit 125 (tweet search unit). ), Matching unit 126 (matching unit), settlement unit 127 (settlement unit), history creation unit 128 (history creation unit), insurance unit 129 (damage compensation unit), user management unit 131 (user management unit), user evaluation unit Various programs, classes, and the like such as 132 (user evaluation unit) and contract creation unit 133 (contract creation unit) are executed using hardware resources.
These various programs, classes, etc. are services (daemons), CGIs (Common Gateway Interface), servlets, ASPs (Active Server Pages), PHP, various scripts, and other web applications, as a group of programs that perform specific operations. Can be provided.

The web server unit 121 is a service (daemon) of a WWW (world wide web) server, and uses a web server such as IIS (Internet Information Server) or Apache, and various modules for this web server. Can do. In addition, the web server unit 121 can access the execution output of each program from each terminal through a WWW web browser by using an access control by an account using an interface such as a common gateway interface (CGI), a servlet, and PHP. To.
In addition, the web server unit 121 is for building a WWW website including HTML, CHTML (compact / HTML) data, image data such as JPG, GIF, FLASH, and AVI, audio data, and other data. This data can also be read from each database or storage medium and transmitted.

The profile unit 122 is a part such as CGI, servlet, XML data, or the like related to a data form for inputting profile data of a helping user or a requesting user.
As this profile, the name of the helping user or the requesting user, the handle name in the mini SNS, the mail address, the account name in the mini SNS, the occupation, etc. are input. The handle name and account name may be, for example, the handle name, account name, and password of another system such as TWITTER or Google Buzz. In the help system X, the data of these other systems can be used in the same manner as the data of the help system X.
When the profile unit 122 receives data input using the data form, the profile unit 122 stores the data in the user database 151.

The request SNS unit 124 is a web service part such as CGI, servlet, ASP, or PHP, and is a part having a function of outputting data that can be displayed by a browser or the like in accordance with a terminal instruction.
The request SNS unit 124 converts the mini SNS request data transmitted by the helping user and the data related to the helping user and the helping result of the requesting user totaled, analyzed, calculated, and evaluated by the user evaluation unit 132 into data such as HTML and XML. It can be converted and encrypted using a user ID (Identification) for transmission / reception.
Further, the request SNS unit 124 can set various conditions when the requesting user searches for a request to be assisted from the mini-SNS request data. At this time, the location, time, request conditions, and the like can be set from the user database 151.
The request SNS unit 124 has functions such as mini-SNS, blog (web log), SNS (social network service), BBS (Bulletin Board System), and chat in addition to the function of displaying comments and the like. It is also possible for the requesting user to directly contact the helping user. When using these functions, the data can be converted into data that can be transmitted by the web server unit 121 and transmitted.
In addition, the request SNS unit 124 uses the handle name, account name, and password name of another system input in the profile unit 122 to post to the mini SNS of another system using wget, fetch, FTP, or the like. It can also be imported.
In addition, the request SNS unit 124 has a function of allowing the helping user and the requesting user to input an evaluation in, for example, five stages as to whether or not the “help” of each user is satisfied after the request. Yes. This evaluation data is stored in the history evaluation database 153 and the SNS database 152.

The tweet search unit 125 is a part where the requesting user searches for “tweet” which is a request from the mini-SNS.
As a search for this tweet, the helping user and the requesting user may search according to the position, time, requesting conditions, etc. on the map when the helping user and the requesting user post to the mini-SNS as a request. it can.
Further, the tweet search unit 125 can search other systems using a service such as a real-time search using another server provided for TWITTER, for example, a TWIT map. . In this case, the requested mini-SNS data provided as HTML, XML, text data, binary data, or the like is acquired using a server (not shown) on which tweets are publicized or a search service on the web. .
At this time, the tweet search unit 125 can also acquire location information such as a Google map, Google buzz, etc., and convert it into a format suitable for the SNS database 152 using a parser or the like.

The matching unit 126 is a part of a web service for negotiating (hereinafter referred to as matching) whether the help user and the requesting user accept the request for the request searched by the tweet search unit 125 described above. .
The matching unit 126 also includes means for realizing various functions for negotiating at the time of matching. For example, the matching unit 126 creates a screen serving as an interface for real-time video / audio transmission / reception, BBS, chat, and a contract creation by the contract creation unit 133 (to be described later) using HTML or XML, and transmits the screen to the network 5.
The matching unit 126 entrusts the helping user and the requesting user to execute the request. Thereby, the helping user entrusted with the request from the requesting user can make a specific request.
The contents of this request are stored in the user database 151 and the SNS database 152.

The settlement unit 127 is a part that performs credit settlement, settlement at an Internet bank, settlement in an Internet currency, and the like using SSL (Secure Socket Layer).
The settlement unit 127 can settle the “admission fee” of the assistance system X when the user creates an account. In addition, the “membership fee” of the assistance system X can be collected from each user for each predetermined date. Further, the settlement unit 127 can collect a predetermined expense each time a request is matched.
The settlement unit 127 can use a virtual currency unit such as “point” for these expenses. For example, the requesting user can make a settlement when a large number of “points” are stored in an account in actual currency units (cash, credit, bank settlement). Further, the settlement unit 127 can perform settlement based on the advertising revenue.
The settlement unit 127 can also make a settlement by increasing or decreasing “points” managed by the user account.
Further, the settlement unit 127 may perform processing such as sending an email, creating a web page, creating a receipt, creating a time stamp, and the like according to conditions such as a time limit set by the requesting user or the helping user at the time of settlement. it can.

The history creation unit 128 is a part for storing history data from the request search to the end of the evaluation of the user or the helping user.
In addition, after the request is completed, the history creation unit 128 allows the requesting user and the helping user to evaluate each other using the web service of the history creation unit 128.
The history creation unit 128 stores these history data and evaluation data in the history evaluation database 153.

The insurance unit 129 is a part that compensates for damage by, for example, paying points or the like when payment is not made after the request is completed or damage is caused by the request.
Payment of this point is based on the amount invested by each user of the Assistance System X, based on the rate of occurrence of profits and damages, personal evaluation, etc. Can be pooled.

The user management unit 131 is a part such as a program that creates a user account, stops an account, and creates a user ID, public key, secret key, and the like for each account.
The user management unit 131 also includes a program for use by the administrator. When there is a problem with the request using the user management unit 131, the administrator can access the request SNS unit and various data to perform arbitration and the like.
In addition, the administrator can also use the user management unit 131 to find a request with incidentality such as buying / selling goods that violate public order and morals, stalking cases, etc. by word search, user behavior pattern search, or the like.
This makes it possible to prevent the help system X from being misused by criminals and the like.

The user evaluation unit 132 is a part of a program related to request evaluation. The user evaluation unit 132 refers to the history evaluation database 153, the SNS database 152, and the like, and increases or decreases the “user evaluation value” of the helping user or the requesting user based on the evaluation data.
The user evaluation value is a value for expressing “reliability” and “reputation” of the user in the assistance system X, which obtains the evaluation related to the user's request from both the requesting user and the assistance user.
Regarding the increase / decrease of the user evaluation value, for example, the user evaluation value for each of the helping user and the requesting user can be increased by a predetermined value for each request. For example, a value such as 10 points for a helping user and 2 points for a requesting user can be increased.
Further, when the evaluations of both the helping user and the requesting user are high, the predetermined value can be increased according to the evaluation. For example, in a five-level evaluation, if both have an evaluation “A” (5 in a five-level evaluation), 2 points, and if both have an evaluation “B” (4 in a five-level evaluation), 1 point. Etc. can be increased.
Further, when the difference in evaluation between the helping user and the requesting user is large, it is possible not to increase the points.
At this time, in order to prevent the requesting user and the helping user from conspiring together to improve the evaluation, the total number of “points” that give an evaluation for each user's request is limited, or pattern recognition that detects abnormal values is performed. Statistical processing such as performing can also be performed.
In addition, it is possible to provide a natural language processing function such as ranking of helping users and mini-SNS data to make artificial intelligence estimation and the like to determine whether the request is illegal. Thereby, an increase in the user evaluation value that does not involve matching can be suppressed. In addition, this can reduce the risk of connecting strangers.
In other words, statistical processing or artificial intelligence processing can be used to increase or decrease the user evaluation value.
This user evaluation value data can be stored in the user database 131 and the history evaluation database 153 of each request.
In addition, the user evaluation unit 132 can calculate a correlation coefficient based on the results in the mini-SNS request data, and can calculate the tendency of the request data using various statistical methods and artificial intelligence methods.

The contract creation unit 133 is a part for creating a contract for a request that is close to a job that requires wage payment, such as a part-time job at a store.
The contract document creation unit 133 stores data of a document example in a predetermined format regarding the contract contents, and provides the document unit data to the matching unit 126 at the time of matching. On this basis, data in which a specific text is created by the helping user and the requesting user is acquired, a time stamp is created, encrypted, and stored in the user database 131.

The DNS / mail server 140 is a general DNS (domain name server) or an SMTP (Simple Mail Transfer Protocol) server for delivering electronic mail to users. As the DNS, Windows (registered trademark) DNS can be used, and as a service (daemon, program) for SMTP, a known SMTP program, for example, Mail Server manufactured by ArGoSoft or the like can be used.
In addition to being used as a DNS, this DNS / mail server 140 can also send the user ID and password of the account to the user.

The database server 150 is configured by using a control unit such as a CPU, an SQL server, various storages, and hardware resources such as a program, such as a user database 151, an SNS database 152, and a history evaluation database 153. It has.
The user database 151 includes a user ID of a helping user, a requesting user, a password, credit card information for settlement, mini-SNS request data, help / sales history, search history, description / viewing history such as comments, SNS and BBS, address, It is a database that stores data such as telephone numbers and balance of points used for settlement. Each user account in the user database 151 can store a user ID, a public key, a secret key, and the like corresponding to the user account.
The SNS database 152 is a database that stores various requests, contracts, various bond data, and the like related to the help system X. The SNS database 152 also stores SNS (Social Network Service) data, chat data, and the like related to the request.
The history evaluation database 153 is a database that stores mini-SNS request data and results of helping users.

[Configuration of Helping User Terminal 21 and Requesting User Terminal 22]
Next, with reference to FIG. 3, the configuration of the helping user terminal 21 used by the helping user and the requesting user terminal 22 used by the requesting user will be described.
The helping user terminal 21 and the requesting user terminal 22 can use a mobile terminal, a mobile phone, a PC, or the like having substantially the same configuration, such as a web browser 211 (web browser means), a mini SNS client unit 212 (tweet posting means), A request notification unit 213 (request notification unit) and a location transmission unit 214 (location transmission unit) are provided.

The web browser 211 is a WWW browser for a mobile terminal or the like.
The helping user or the requesting user displays the website of the requesting SNS unit 124 by accessing the helping net server 120 of the server 10. Thereafter, the web browser 211 can download and execute the mini-SNS client unit 212, the request notification unit 213, and the whereabouts transmission unit 214.

The mini-SNS client unit 212 is a program described in Dynamic-HTML, JAVA (registered trademark), or the like, and various functions of the request SNS unit 124 can be used.
The mini-SNS client unit 212 includes a user ID (Identification) corresponding to the user's account, can prevent fraud, and can be used for settlement. In addition, the mini-SNS client unit 212 has various electronic money functions, and can also make a small payment.
Note that when another system is used as the mini-SNS, the mini-SNS client unit 212 can be used as client software such as TWITTER and Google Buzz.
Conversely, client software such as normal TWITTER and Google Buzz can be used as the mini-SNS client unit 212. In this case, encryption using a public key for matching according to the embodiment of the present invention, transmission of a user ID, or the like can be performed using the client software, the program of the web browser 211, or the like.

The request notification unit 213 is a part of a program or the like that performs notification when there is a request user having a desired request nearby in accordance with conditions set in advance by the helping user.
Conversely, the request notification unit 213 can also notify the requesting user when the helping user has made contact for matching.
The request notification unit 213 can always be executed in the OS background or the like when the user is activated.
When specifically informing, it is possible to notify by displaying a pop-up on the web browser 211 or reproducing a predetermined notification sound or the like.

The whereabouts transmission unit 214 is a program having a function of notifying the position of the helping user or the requesting user on the map. With regard to this position notification, position data can be acquired and used by the GPS function of the helping user terminal 21 or the requesting user terminal 22. In addition, it is possible to notify the acquisition of the position data from the data of the radio wave receiving station or the IP address. As for the notification of this position, it is also possible to notify using other programs that perform position information notification, such as Google map and Google buzz.
In addition, the whereabouts transmission unit 214 can notify the user ID of the helping user terminal 21 and the requesting user terminal 22 in addition to the position data when notifying the position. In this notification, it is encrypted using a public key associated with each user's account, and is notified as tweet data using a protocol such as HTTP.

[Help request / execution process of help system X]
Next, assistance request / execution processing in the assistance system X will be described with reference to FIGS.
Specifically, in the help system X, the help user and the client user use their spare time to help each other with help with housework, child care, pet care, etc. 5 can be used.
In the help system X, the supply of requests and the matching of demand are smoothly performed by performing notification of position data, posting on the mini-SNS, matching of requests, and the like.
In addition, in order to cope with the risk when a request is made between a user of a client who is not necessarily familiar and a helping user, the user's evaluation value is used to visualize and make it easy to use personal credit.
Hereinafter, the assistance request / execution process will be described in detail with reference to the flowchart of FIG.

(Step S101)
First, the profile unit 122 and the user management unit 131 of the help net server 120 perform profile input processing.
When this profile input is performed, first, when the helping user or the requesting user accesses the server 10, the profile unit 122 transmits a web form for membership.
A screen example 1000 in FIG. 5 is an example in which the web form for membership is drawn on the display unit by the web browser 211 of the helping user terminal 21 or the requesting user terminal 22.
In the screen example of FIG. 5, the name, handle name, e-mail address, mini-SNS account name, password, occupation, type of help that can receive a request, conditions, and request are notified on the web form displayed on the web browser 211. Enter information such as whether or not. These pieces of information can be changed after the account is acquired.
In addition, since the screen example 1000 displays a link 840 for opening another part of the help net server 120 in another window, tab, or the like, the help user or the requesting user can understand the contents and purpose of the help system X. It can be confirmed.
When it is detected that the helping user or the requesting user clicks the transmission button 820 with a pointing device such as a mouse, the web browser 211 of the helping user terminal 21 transmits the input user data to the server 10 (timing T101).
Similarly, the requesting user can also input a profile using the web browser 211 of the requesting user terminal 22 (timing T102).
When the profile unit 122 receives user data input via the network input / output unit 110, the profile unit 122 notifies the user management unit 131.

The user management unit 131 of the help net server 120 uses the settlement unit 127 to perform settlement such as “enrollment fee” that is an account creation fee. Further, in addition to the admission fee, in addition to a predetermined amount, a premium (point) for the insurance unit 129 and an amount for payment of a help request can be deposited for an account.
After completion of the settlement, the user management unit 131 creates an account for the helping user or the requesting user based on the received user data and stores it in the user database 151.
Specifically, the user management unit 131 creates a user ID for the user. Further, the user management unit 131 creates a public key and a secret key associated with the user ID of the user for preventing fraud when the user requests. The user management unit 131 stores these data in the user database 151 as a record corresponding to the user ID.

Thereafter, the profile unit 122 sends the user ID of the user, the mini-SNS client unit 212, the request notification unit 213, the location transmission unit 214, and the public key associated with the user ID to the network input / output unit 110. To the helping user terminal 21 (timing T103). Similarly, it transmits also to the request user terminal 22 (timing T104).
The web browser 211 of the user terminal 21 or the requesting user terminal 22 that has received this is installed as a program or data, or stored as a cache file of the web browser 211 or the like.
At this time, the request notification unit 213 and the whereabouts transmission unit 214 assist in whether the help user terminal 21 or the request user terminal 22 is always executed while the help user terminal 21 or the request user terminal 22 is activated or when the help net server 120 is accessed. The user or the requesting user can be selected.
Thereafter, when the helping user or the requesting user accesses the helping net server 120, the mini SNS client unit 212 can be executed immediately in addition to the web browser 211.

Here, referring to FIG. 6, when the helping user or requesting user who created the above account accesses the helping net server 120, the mini SNS client unit 212 of the user terminal 21 or the requesting user terminal 22 displays “ A display example of the “Home” screen will be described.
FIG. 6 shows a screen example 1010 that is an example of the “home” screen of the helping user terminal 21.
The home screen can display various types of information in a plurality of display fields, for example, in a blog (web log) format. In addition, when the user changes the setting or posts a tweet or comment in this blog column, the mini-SNS client unit 212 reflects it on the display unit and transmits it to the network 5. The request SNS unit 124 of the help net server 120 receives this transmitted information and reflects it in the user database 151 of the user.

Here, each display column of the screen example 1010 will be described in detail.
In the display column 910, a handle name of the user, a selected character, a photograph, or the like can be displayed.
In this field, when a user's handle name link is clicked, information such as the history of help and request of the user and the history of evaluation can be browsed.

  The display column 920 can display a user evaluation value by, for example, the number of stars, a number, etc., and a link such as a change in profile or various settings, or a previous tweet.

  The display field 930 displays a calendar or the like, and can write a user's schedule and a schedule that can be assisted. The schedule of the day is displayed in the display column 940. By clicking the link in the display column 940, the user can change the schedule and the request.

The display column 950 displays the types of matters that can be assisted and request conditions. These can be changed by clicking on the link in the display field 950. Furthermore, by pressing a button 990, it is possible to search for past help or request of the user on the home screen.
In the case of a requesting user, when requesting help, a request being recruited can be displayed in this display field in a format such as a request ID link. By clicking this request ID, a screen like a request posting in FIG. 7 described later can be displayed.

The display column 970 can display a user connection state.
In the display field 970, even when the “home” screen of another user is displayed, the online / offline state of the user, the last connection time, and the like can be displayed.

The display field 980 is a BBS display field for displaying tweets as blog articles and displaying the tweets of each reply as a comment.
This blog article can be posted using a tweet input button 991. Also, a reply to a tweet can be posted using a new comment button 992.

Further, by using the link 842 in the upper part of the screen example 1010 in FIG. 6, it is possible to search for a request, call up the help system X overview, information, other functions, and the like.
As described above, the helping user and the requesting user are convenient names according to the present embodiment, and the “home” screen of the requesting user is also displayed on the display unit of the requesting user terminal 22 in the same manner. Can do.

(Step S102)
Next, the request SNS unit 124 of the help net server 120 performs a request input process.
Specifically, first, the requesting user accesses the helping net server 120 and posts a helping request by tweeting by the mini-SNS client unit 212 of the requesting user terminal 22.
For example, if user A who is an elderly person who is alone is sleeping because of illness and is not ready to go shopping, but does not have the necessary food, the person who will make a purchase by posting this tweet Can be searched.
In this posting, the helping user selects a request condition by the mini-SNS client unit 212 at the time of posting, and writes the request content in a tweet.
As specific request conditions, it is possible to specify an amount of money, a matching application available time, the proximity of the position where the helping user is located, the height of the user evaluation of the helping user, and the like.

  The mini-SNS client unit 212 adds the data of the location of the requested user terminal 22 by the location transmitting unit 214 to the data of the request contents and the request conditions, encodes and compresses, and encrypts the data with the public key. Then, the mini-SNS client unit 212 attaches the user ID of the requesting user to the encrypted data and transmits it to the network 5 as post data of the mini-SNS (timing T105).

Note that the mini-SNS client unit 212 transmits the mini-SNS post data to the server 10 via the network 5 in a standard setting.
However, for example, when another system such as TWITTER or Google Buzz is used, the mini-SNS client unit 212 transmits to a server of another system. This can be acquired from another system by the server 10. Hereinafter, in the transmission of the help user terminal 21 or the requesting user terminal 22 to the network 5, the same processing can be performed.

When the request SNS unit 124 of the help net server 120 acquires the posted data of the request, the request SNS unit 124 accesses the user database 151 by the user ID. Then, the request SNS unit 124 decrypts the requested post data with the user's private key, adds the acquisition time, and stores it in the SNS database 152.
Thereafter, the request SNS unit 124 transmits the update information including the post data of the request user to the request user terminal 22 via the network 5 (timing T106).

In addition, when another system is used for the mini-SNS posting in the help system X of the present embodiment, even if this posted data is viewed with a normal PC web browser or the like, it is encrypted. Looks like an enumeration of letters.
For this reason, even if there is access to the mini-SNS by a user who does not go through the help system X, there is an effect that there is little possibility of knowing an individual's behavior or the like.
Further, the help net server 120 can acquire the posted data from another system using an acquisition unit such as wget or fetch.

When the mini SNS client unit 212 of the requesting user terminal 22 acquires the update information from the help net server 120, the mini SNS client unit 212 displays that the request has been accepted on the display unit. That is, during the request input process, the mini-SNS screen is updated and drawn on the display unit.
If it demonstrates with reference to FIG. 7, the example screen 1020 has shown the example screen of the mini SNS which the mini SNS client part 212 of the request user terminal 22 displays.
In the screen example 1020, the mini-SNS client unit 212 displays a tweet 1510 related to the request of the user A who has made the request.
In addition, the mini-SNS client unit 212 draws a map centering on the current position 1210 of the user A as a map screen 1500. The mini-SNS client unit 212 can also indicate the positions of other helping users and requesting users nearby as position markers 1220, 1230, 1240, and 1250, respectively. In addition, the name of a building or a store can be shown as an object 1310.
For the helping user terminal 21, the mini SNS client unit 212 also acquires data from the request SNS unit 124 of the helping server 120 and displays a screen similar to the screen example 1020 in real time (real time).
The mini-SNS screen is also used for searching and matching described later.

The requesting user can search for information on the helping user by using the tweet search unit 125 of the helping net server 120 to find out whether there is a helping user who can help directly. As a search condition, the search can be performed by selecting a search condition such as time, the amount of money received by settlement, and sex.
In that case, it is possible to apply for a request by directly commenting on the help user's blog screen, which is the “home” screen of the user.
For example, referring to FIG. 6, a comment 982 in the display field 980 is a posting of an application for a request by the user F.

(Step S103)
Next, the tweet search unit 125 of the help net server 120 performs request notification / search processing.
In this process, first, the tweet search unit 125 searches the user database 151 to determine whether there is a helping user who meets the request condition when there is requested post data.

Specifically, when the helping user does not set “notify the request”, the helping user can search for a tweet related to the posting of the request by the mini-SNS client unit 212 of the helping user terminal 21. At this time, the helping user can set a search condition and search for tweets related to the posting of the request. As this search condition, conditions such as the amount received by the request, the position of the requesting user, the requestable time, and sex can be set.
When the mini-SNS client unit 212 detects a search instruction from the requesting user, the mini-SNS client unit 212 outputs a search execution command to which a search condition is added (timing T107).
When the tweet search unit 125 detects a search execution command from the help user terminal 21, the tweet search unit 125 accesses the SNS database 152 and searches for tweet data related to the posting of the request. At this time, the tweet search unit 125 outputs the search result only when the help user's search condition matches the request user's request condition. In other words, search results are displayed only for helping users who meet the requested conditions, so the contents of the request are not known to helping users who do not meet the requested user's conditions, and there is a risk that the helping user will post the request. Can be reduced.
The tweet search unit 125 transmits the tweet data of the output search result to the helping user terminal 21 (timing T108).

Note that the tweet search unit 125 makes a request when the conditions such as the position of each helping user and the user evaluation value of the request conditions are met and the helping user sets “notify the request”. It can be determined that the user is a helping user who can perform in charge.
Then, the tweet search unit 125 transmits alarm information indicating that there is a request to the helping user terminal 21 of the helping user who can execute the request in charge via the network 5 ( Timing T109).
Then, the request notification unit 213 of the helping user terminal 21 that has acquired the alarm information notifies the helping user that there is a request through a pop-up display or a notification voice.
At this time, the request SNS unit 124 can also notify by e-mail to the mail address of the helping user using the DNS / mail server 140.

  The helping user accesses the helping net server 120 using the mini SNS client unit 212 and confirms specific request contents. Then, when the help user desires help for the request, the help user can access the help net server 120 and tweet a reply at the mini-SNS client unit 212.

Here, a display example of the mini-SNS displayed on the helping user terminal 21 will be described with reference to FIG.
For example, it is assumed that the user B who is a helping user lives in the vicinity of the user A who is the requesting user and searches the helping helping net server 120 before going to the supermarket for shopping.
The mini-SNS client unit 212 of the help user terminal 21 draws the result of the request search at this time as a screen example 1021 on the display unit. In the screen example 1021, a tweet 1510 such as “I want you to buy XX and OO” of the above-mentioned user A is displayed as a search result.
At this time, the mini-SNS client unit 212 of the helping user terminal 21 displays a request condition for tweets related to the request at that time. For example, the mini-SNS client unit 212 can display, as the tweet 1510, the remaining time of the matching application available time converted from the time at the time of search.
Further, the mini-SNS client unit 212 draws a map screen centering on the current position of the user B as the map screen 1501, and also draws the position marker 1221 of the user A.

In such a state, the user B in FIG. 8 can tweet, for example, that he / she wants help for 200 yen after shopping when he / she wants help for the request. The mini-SNS client unit 212 of the requesting user terminal 22 that has detected the user's reply tweet transmits it to the network 5 (timing T110).
Thereafter, the mini-SNS client unit 212 of the requesting user terminal 22 updates the display, and displays the reply as a tweet 1520, for example.

The helping user can use the search condition selection field 850 to change the requested search condition and perform a search again.
The helping user can also change the setting of the type and conditions of helping that can receive a request. In this case, for example, “Home” is selected from the link 841 in FIG. 8, the blog screen of the helping user is displayed, and this setting can be changed from the blog screen. For example, referring to the blog screen example 1010 in FIG. 6, this setting can be changed by linking the “request soliciting” screen in the display field 950.

Upon receiving the reply tweet, the request SNS unit 124 of the help net server 120 stores the tweet in the SNS database 152.
Then, the request SNS unit 124 uses the tweet search unit 125 to notify the request user terminal 22 of the requesting user who made the request via the network 5 that the request has been answered (timing). T111).
In this case as well, the request SNS unit 124 can also notify by e-mail or the like to the mail address of the requesting user using the DNS / mail server 140.

(Step S104)
Next, the matching unit 126 of the help net server 120 performs matching processing.
This request matching will be described with reference to FIG.
First, the request notification unit 213 of the requesting user terminal 22 notifies the requesting user by a pop-up display or a notification sound when receiving a reply of the request.
Accordingly, the requesting user can check the reply tweet using the mini-SNS client unit 212.
At this time, if other users have tweeted the same request in the mini-SNS client unit 212 of the requesting user terminal 22, the tweet is also displayed.
For example, in the screen example 1022 of FIG. 9, a tweet 1520 of a reply indicating that “helping for 200 yen” of the helping user B is displayed. Also, a tweet 1530 of a reply of “helping for 300 yen” of the helping user C is displayed.
User A, who is the requesting user, asks Mr. B to request because Mr. B is cheaper and uses the mouse cursor 1400 and the tweeting cursor 1600 for selecting the tweet using the input unit of the requesting user terminal 22. And select the helping user.
The mini-SNS client unit 212 transmits this selection instruction information to the network 5 (timing T112).

When the matching unit 126 of the help net server 120 receives the information on the selection instruction of the help user, matching is established, that is, a formal request is accepted. Thereafter, the matching unit 126 accesses the user database 151 and stores that matching is established in the records of the requesting user who made the request and the helping user who requested the request.
Thereafter, the matching unit 126 transmits matching information to the helping user terminal 21 of the helping user who requested the request (timing T113).
When the mini-SNS client unit 212 of the helping user terminal 21 receives the information that the matching is established, the mini-SNS client unit 212 displays that fact on the mini-SNS screen. This completes the commissioning of the request.

In addition to simply selecting and instructing a helping user, it is possible to negotiate a request between the requesting user and the helping user and create a contract to establish matching. In particular, when it is better to have an employment contract such as a part-time job, it is preferable to use creation of such a contract.
For example, referring again to FIG. 6, when the service staff of the user F who operates a restaurant suddenly leaves the office, the user F can search the profile information of the help user with the help system X. When the user F knows that the schedule of the user B who has service experience is available and close, the user F can post a request such as a comment 982 on the home screen of the user B as described above. .
On the other hand, the user C who has browsed the home screen of the user B can link to the home screen of the user F and tweet a reply that he / she wants to assist the user F in request.
At this time, since the request of the requesting user F is a normal part-time job, the user B and the user C can negotiate and create a contract.

Here, a screen example 1030 for negotiation between the requesting user F and the helping user C will be described with reference to FIG.
The display column 1630 shows a contract creation column. In the screen example 1030 of FIG. 10, the handle name of the user of the requesting user F, the selected character, the user evaluation value, and the like are displayed in the display field 1610. The display column 1620 displays the same information for the helping user C.
Further, the screen example 1030 displays a function call field 1650 used for BBS for negotiation, voice call, e-mail transmission to the manager in case of trouble, and the like. In addition, a link 843 for calling the home screen, request search, and other functions is also displayed.

Specifically, in this negotiation and contract creation, first, the contract creation unit 133 of the help net server 120 creates a contract template file in a page description language format such as XML, Send to network 5.
The mini SNS client unit 212 of the helping user terminal 21 and the requesting user terminal 22 receives this and displays it in the display field 1630. The contents of the contract can be changed by inputting characters from the mouse cursor 1400 or the keyboard at either the helping user terminal 21 or the requesting user terminal 22.
This change is transmitted to the network 5 in real time by the mini-SNS client unit 212 of the helping user terminal 21 and the requesting user terminal 22.
Then, the contract creation unit 133 reflects the changed part and returns it by XML or the like.
Then, the mini-SNS client unit 212 of the helping user terminal 21 and the requesting user terminal 22 receives this XML and updates the display column 1630.
Here, when the requesting user and the helping user are satisfied with the creation of the contract, the user presses the OK button 1640 to instruct the establishment of the negotiation. On the other hand, when the cancel button 1642 is pressed, an instruction that the negotiation is not established is given. The mini SNS client unit 212 of the helping user terminal 21 and the requesting user terminal 22 transmits these instructions to the network 5.
Upon receiving these instructions, the contract creation unit 133 notifies the matching unit 126 of acceptance / rejection of the formal request. When the formal request is accepted, the contract creation unit 133 stores the contract data in the user database 151 with a time stamp. This contract can be referred to at any time by the requesting user and the helping user of the party, and can be referred to when the help ends or when trouble occurs.
Thereby, it becomes possible to reduce the financial trouble concerning assistance.

(Step S105)
Next, after the help is completed, the history creation unit 128 and the user evaluation unit 132 perform user evaluation processing.
After the help is completed, the requesting user inputs from the request status display screen that the request has been completed.
If it demonstrates with reference to FIG. 11, the example screen 1050 will show the example of the screen of the request status display of the request user terminal 22. FIG.
The mini-SNS client unit 212 of the requesting user terminal 22 draws the requesting user (helper requester), the helping user (helper performer), the request ID, the presence / absence of the contract, the request date and time, the request status, etc. in the display field 1800. . In addition, the request contents and request conditions are displayed in the display column 1810, and the image of the user B of the helper is displayed in the display column 1820.
Here, when the user A who is the requesting user detects that the request state in the display column 1800 is “finished”, the mini-SNS client unit 212 displays the evaluation input column in the display column 1830.
In this display column 1830, for example, the requesting user moves the mouse cursor 1400 from a five-level evaluation display of “A (excellent), B (good), C (normal), D (unsatisfied), F (failure)”. And select an evaluation for the request. In addition, it is possible to input specific comments such as impressions of request execution. Here, it is also possible to check whether or not the request has been actually executed by referring to the movement data of the position of the helping user.
When the mini-SNS client unit 212 obtains the evaluation and comment of these requests, it adds the corresponding request ID and transmits it to the network 5 as request end information (timing T114).

When the history creation unit 128 of the help net server 120 receives this request end information, it stores it in the history evaluation database 153.
The history creation unit 128 can also post the input comment so that it can be viewed on the help user's home screen. For example, in FIG. 6, posting can be made like a comment 981 on the home screen of the user B.

As a result, the helping user who has executed the request can also input an evaluation for the request.
The mini-SNS client unit 212 of the helping user terminal 21 acquires an evaluation for the request of the helping user and transmits it to the network 5 (timing T115).

The user evaluation unit 132 that has also acquired the evaluation of the helping user refers to the user database 151 and the history evaluation database 153, and increases or decreases the user evaluation values of both the requesting user and the helping user.
The user evaluation unit 132 can increase or decrease the evaluation value based on the evaluation history of the user so far in consideration of the difference in evaluation between the two requests. As a result, it is possible to reduce fraud that simply increases the evaluation of both users without depending on the request.

(Step S106)
Next, the settlement unit 127 of the help net server 120 performs a settlement process.
Specifically, from the requesting user to the helping user who executed the request, with reference to the user database 151, the credit settlement, the settlement at the Internet bank, the settlement in the Internet currency, etc., with the amount of the negotiation is completed. Do.
Here, in the case where the above-mentioned contract is made, it is possible to perform settlement according to the amount of the contract.
In order to prevent fraud, it is also possible to check whether the request has been actually executed using the movement data of the position of the helping user.
In addition, it is also possible to make a settlement by directly increasing / decreasing “points” without sending / receiving money.
Furthermore, as this settlement, each point generated from the usage fee of the support system X based on the points of the evaluation value acquired in a predetermined period, for example, one year, without giving or receiving specific money or points. A configuration such as allocation to users is also possible. By configuring in this way, even for users who are reluctant to receive small changes directly, the help system X can be operated effectively, and rewards for helping can be obtained. The wheel can be expanded.
Further, at the time of this matching, the settlement unit 127 can collect a predetermined cost based on points to be paid to the administrator of the server 10 or display an advertisement so that the requesting user or the helping user can browse.
The help request / execution process is thus completed.

In addition, when the help user who executed the request fails or the financial damage occurs, the insurance section 129 can be used to compensate for the damage by notifying the administrator.
Regarding compensation for this damage, for example, by changing the amount of money according to the user evaluation value or conversely increasing or decreasing the user evaluation value by compensation, fraud can be prevented and effectiveness can be ensured.

With the configuration described above, the following effects can be obtained.
First, in the prior art 1, it is a system for an area-limited service network that can send and receive information for area-limited services only between contractors, and can only be helped by users who can get acquainted in the same area. It was. Furthermore, in the first place it could not be used in areas where regional limited services are not available.
On the other hand, the assistance system X according to the embodiment of the present invention can request and execute assistance between an unknown requesting user and a assistance user using the Internet.
At this time, since the help system X according to the embodiment of the present invention uses the search for tweets and the position information, the real-time property is high and it is possible to request and execute help.
Furthermore, since the help system X according to the embodiment of the present invention sets user evaluation values for both the helping user and the requesting user, it is possible to improve the safety when executing the help. That is, since a helping user with a low user evaluation value cannot view the request, it is possible to prevent a malicious user such as a criminal from attacking the requesting user using the location information.
Further, the help system X according to the embodiment of the present invention uses the user evaluation unit 132 to refer to the past evaluation history of the requesting user and the helping user and increases or decreases the user evaluation value. For this reason, it is possible to prevent fraud that both users conspire to increase the evaluation value.
Thereby, it is possible to provide a help system that can assist each other by mutual help of users who are inconvenient using information technology.

Further, in the help system X according to the embodiment of the present invention, the request acquisition unit acquires a tweet of the request encrypted with the public key, and the encryption key provided in the request user terminal and the help user account The tweet search means displays only the tweet of the request that meets the search condition.
Thereby, even if it uses another system, only the request user of a help system X and a help user can browse a tweet safely.

  Note that the configuration and operation of the above-described embodiment are examples, and it is needless to say that the configuration and operation can be appropriately changed and executed without departing from the gist of the present invention.

5 network 10 server 21 helping user terminal 22 requesting user terminal 25 administrator terminal 110 network input / output unit 120 helping net server 121 web server unit 122 profile unit 124 request SNS unit 125 tweet search unit 126 matching unit 127 settlement unit 128 history creation unit 129 Insurance unit 131 User management unit 132 User evaluation unit 133 Contract creation unit 150 Database server 151 User database 152 SNS database 153 History evaluation database 140 DNS / mail server 211 Web browser 212 Mini SNS client unit 213 Request notification unit 214 Location transmission unit 840, 841, 842, 843 Link 850 Search condition selection column 910, 920, 930, 940, 950, 970, 9 0, 1610, 1620, 1630, 1800, 1810, 1820, 1830 Display column 820, 990, 991, 992, 1640, 1642, 1840 Button 981, 982 Comment 1000, 1010, 1020, 1021, 1022, 1030, 1050 Screen example 1210, 1211 Current position 1220, 1221, 1230, 1240, 1250 Position marker 1310 Object 1400 Mouse cursor 1500, 1501, 1502 Map screen 1510, 1520, 1530 Tweet 1600 Tweet cursor 1650 Function call column X Help system

Claims (5)

Request acquisition means for acquiring location data and tweet data of the help request from the request user terminal and the help user terminal,
From the position data and the data of the tweet, search for a helping user that meets a search condition, and a tweet search means for informing the helping user,
A matching means for providing a negotiation service between the requesting user and the searched helping user;
User evaluation means for increasing / decreasing a user evaluation value based on the evaluation data of the helping user and the requesting user of the request that has been established and completed, and the history of past evaluation data of the requesting user and the helping user. And
The user evaluation means includes
When the difference in evaluation between the helping user and the requesting user is large, the user evaluation value is not increased, the total of the user evaluation values that give an evaluation for each user's request is limited, and pattern recognition for finding an abnormal value is performed. Perform statistical processing such as performing artificial intelligence, make an artificial intelligence estimation to determine whether the request is fraudulent, and / or check whether the request has actually been executed by referring to the movement data of the helping user's location. A server of the help system characterized by what to do. A contract creation means for creating a contract in a description language during the matching;
The server of the assistance system according to claim 1, further comprising a settlement unit that performs settlement according to the contract between the account of the requesting user and the account of the assistance user. The request acquisition means acquires the tweet encrypted with the public key, decrypts it with the encryption key provided in the request user terminal and the help user account,
The server of the help system according to claim 1 or 2, wherein the tweet search means displays only the tweet that meets a search condition. In a help system comprising a requesting user terminal, a help user terminal, and a help system server,
The server of the help system is
Request acquisition means for acquiring position data and tweet data of help request from the terminal of the requesting user and the terminal of the helping user;
From the position data and the data of the tweet, search for a helping user that meets a search condition, and a tweet search means for informing the helping user,
A matching means for providing a negotiation service between the requesting user and the searched helping user;
User evaluation means for increasing / decreasing a user evaluation value based on the evaluation data of the helping user and the requesting user of the request that has been established and completed, and the history of past evaluation data of the requesting user and the helping user. And
The user evaluation means of the server of the help system is:
When the difference in evaluation between the helping user and the requesting user is large, the user evaluation value is not increased, the total of the user evaluation values that give an evaluation for each user's request is limited, and pattern recognition for finding an abnormal value is performed. Perform statistical processing such as performing artificial intelligence, make an artificial intelligence estimation to determine whether the request is fraudulent, and / or check whether the request has actually been executed by referring to the movement data of the helping user's location. Done
The terminal of the requesting user or the terminal of the helping user is
A location transmitting means for notifying location data on the map of the terminal;
A tweet posting means for transmitting the request of help encrypted with a public key to the server of the help system and the position data by tweet data,
Receiving information from the tweet search means of the server of the help system, and notifying means for notifying the user that there was help or request,
The tweet posting means of the terminal of the requesting user or the terminal of the helping user transmits data of the evaluation of the helping user or the requesting user of the request for which the negotiation has been established. In the help system, a control method of the help system executed using hardware resources,
From the requesting user's terminal or the helping user's terminal, the help request encrypted with the public key and the location data on the map of the terminal are sent to the help system server by tweet,
From the received position data and the tweet data by the server of the help system, search for a help user that meets the search conditions, and notify the help user terminal of the help user,
Perform a negotiation service between the requesting user and the helped user searched,
The negotiation and the evaluation of the assist user and the request user's request has been completed established data, by a history of past evaluation data of the help user and the request user, and to increase or decrease the user evaluation value,
When the difference in evaluation between the helping user and the requesting user is large, the user evaluation value is not increased, the total of the user evaluation values that give an evaluation for each user's request is limited, and pattern recognition for finding an abnormal value is performed. Perform statistical processing such as performing artificial intelligence, make an artificial intelligence estimation to determine whether the request is fraudulent, and / or check whether the request has actually been executed by referring to the movement data of the helping user's location. A control method of a help system characterized by what is done.

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