JP2022078691A - Information processing system, information processing method and program - Google Patents

Abstract

To provide an information processing system, an information processing method and a program capable of performing sales promotion activity according to a customer table without making an employee go to the table in a mobile order system.SOLUTION: In a mobile order system in which a restaurant information providing server is connected to a plurality of user terminals and restaurant terminals of a plurality of restaurants through the Internet, the restaurant information providing server 100 has a communication part 19 and a CPU 11. The communication part 19 receives reception information including table identification information for identifying a table arranged in the restaurant and order information from a user terminal. The CPU 11 determines a user attribute in each table identification information by analyzing the reception information in each table identification information, and generates notification information to the user according to the determined attribute.SELECTED DRAWING: Figure 2

Description

The present invention relates to an information processing system, an information processing method and a program capable of processing order information transmitted from a user terminal in a restaurant.

Conventionally, in a restaurant, there is a mobile order system in which a customer places an order by transmitting order information from a mobile terminal such as a customer's smartphone to a server of the restaurant instead of placing an order face-to-face with a clerk.

For example, in Patent Document 1 below, the table No. obtained by reading the two-dimensional code attached to the table by the customer's mobile terminal is transmitted to the server device via the Internet, and the server device determines the table accordingly. A customer who has established a connection with the server device by sending information to the in-store system inputs order data (cooking name, quantity), etc. by operating the function menu displayed on the mobile terminal, and the table No. It is disclosed that the order information is transmitted to the server device together with the server device, and the server device sends it to the in-store system.

Japanese Patent No. 6598249

However, in the above technique, since the order is placed solely by the customer's choice, the employee misses the opportunity to carry out sales promotion activities to the customer.

In view of the above circumstances, an object of the present invention is an information processing device and an information processing method that enable an employee to carry out sales promotion activities according to a customer's table without going to the customer's table in the mobile order system. And to provide the program.

In order to achieve the above object, the information processing system according to one embodiment of the present invention has a communication unit and a control unit. The communication unit receives reception information including table identification information and order information for identifying a table arranged in a restaurant from a user terminal. The control unit analyzes the received information for each table identification information to determine the user attribute for each table identification information, and generates notification information to the user according to the determined attribute.

As a result, the information processing system analyzes the received information from the user terminal and generates notification information according to the determined attribute, so that the employee responds to the table without going to the customer's table in the mobile order system. It can be possible to carry out sales promotion activities. The information processing system may be composed of one or more information processing devices.

The communication unit may receive the table identification information from the user terminal by reading the code information associated with each table as the table identification information by the user terminal.

The control unit may be able to receive the order information from the user terminal because the table identification information is read by the user terminal.

As a result, the information processing system can accept an order from the user terminal only by having the user terminal read the table identification information for each table.

Even if the control unit sends the generated notification information to the store terminal of the restaurant and sends the notification information to the user terminal in response to an operation input from the user of the store terminal for the notification information. good.

As a result, the information processing system can make the employee of the restaurant send the information desired by the employee among the notification information to the customer.

The control unit may classify all the tables of the restaurant according to the determined attribute and generate the same notification information for each table classification.

As a result, the information processing system can eliminate the waste of generating notification information duplicately for a table having the same attribute as compared with the case where notification information is generated for each table.

The control unit may generate an operation screen having a different area for each of the attributes, and may arrange a user interface for transmitting the notification information for each of the areas.

As a result, the information processing system can cause the employee of the restaurant to simultaneously transmit the notification information to one or a plurality of tables for each attribute via the operation screen.

The control unit may post history information indicating the transmission history of the notification information to the user terminal for each of the areas.

As a result, the information processing system can have the employee of the restaurant transmit the notification information having a more sales promotion effect while confirming the past transmission history of the notification information.

The control unit may determine the user attribute for each table identification information by analyzing the order information.

As a result, the information processing system can generate appropriate notification information according to the order information for each table.

The control unit may determine the attribute based on the information acquired by accepting an order from the user terminal between the time when the table identification information is first acquired and the time when the table is settled.

As a result, the information processing system can use all the information from the customer's table to the settlement to generate the notification information.

The control unit may acquire the user identification information that identifies the user of the user terminal included in the received information, and may determine the attribute based on the personal information associated with the user identification information.

As a result, the information processing system can generate more personalized notification information based on the personal information of the customer.

The control unit may determine the attribute based on the information common to a predetermined ratio or more of the plurality of users among the personal information of the users of the plurality of user terminals who have acquired the same table identification information. .. The common information in this case is, for example, a woman (gender), an elderly person (age group), the same family (relationship between users), and the like.

As a result, the information processing system can generate notification information suitable for any customer in the table by determining attributes common to each customer in the same table.

The control unit may determine the attribute according to the number of the user terminal or the user identification information included in the received information.

As a result, the information processing system can change the notification information according to the number of customers existing in one table.

As the notification information, the control unit may generate information for proposing a number or amount of food or drink corresponding to the number for each of the attributes.

As a result, the information processing system can automatically propose foods and drinks for the number of people existing in one table.

As the notification information, the control unit may generate information for proposing food and drink according to the elapsed time from the time when the table identification information is received for each of the attributes.

As a result, the information processing system can generate notification information that proposes different foods and drinks according to the elapsed time from the start of the meal by the customer.

When the elapsed time exceeds a predetermined time, the control unit may generate information for proposing food and drink for take-out for each of the attributes.

As a result, the information processing system can further increase sales by proposing foods and drinks for take-out when the ordered foods and drinks cannot be eaten and eaten when calculated from the remaining stayable time.

The control unit may generate information for each of the above attributes to propose additional or take-out foods and drinks when the restaurant is unlikely to achieve the sales target for the day or the time zone of the day.

As a result, the information processing system can achieve the sales target of the day as much as possible by actively generating the notification information for sales promotion when the sales do not meet the target of the day.

The information processing method according to another embodiment of the present invention
Receives reception information including table identification information and order information that identifies the table placed in the restaurant from the user terminal,
By analyzing the received information for each table identification information, the user attribute for each table identification information is determined.
It includes generating notification information to the user according to the above-determined attribute.

The program according to another embodiment of the present invention can be applied to an information processing apparatus.
A step of receiving reception information including table identification information and order information for identifying a table arranged in a restaurant from a user terminal, and
By analyzing the received information for each table identification information, the step of determining the user attribute for each table identification information and
The step of generating the notification information to the user and the step of generating the notification information to the user are executed according to the attribute determined above.

As described above, according to the present invention, in the mobile order system, it is possible for an employee to carry out sales promotion activities according to the table without going to the customer's table. However, the effect does not limit the present invention.

It is a figure which showed the structure of the order acceptance system which concerns on one Embodiment of this invention. It is a figure which showed the hardware configuration of the restaurant information provision server which concerns on one Embodiment of this invention. To. It is a figure which showed the structure of the database which the restaurant information providing server which concerns on one Embodiment of this invention has. It is a flowchart which showed the flow of order acceptance processing, user attribute determination processing, and notification information generation processing by the restaurant information providing server which concerns on one Embodiment of this invention. It is a figure which showed the example of the transmission screen of the notification information generated by the restaurant information providing server which concerns on one Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[System configuration]
FIG. 1 is a diagram showing a configuration of a mobile order system according to the present embodiment.

As shown in the figure, this system includes a restaurant information providing server 100 on the Internet 50, a plurality of user terminals 200, and a plurality of restaurant terminals 300.

The restaurant information providing server 100 is a web server that operates a portal site on which information about restaurants is posted. The restaurant information providing server 100 is connected to a plurality of user terminals 200 and a restaurant terminal 300 of a plurality of restaurants via the Internet 50.

The restaurant information providing server 100 provides a restaurant information search system for the user of the user terminal 200 on the portal site. Specifically, the restaurant information providing server 100 searches for restaurant information that matches the search conditions based on the search request from the user terminal 200, generates a Web page containing the search results, and sends the user terminal 200 to the user terminal 200. Send. Further, the restaurant information providing server 100 acts as a proxy for accepting reservations for any restaurant from the user terminal 200 of the user who browses the restaurant information.

Further, the restaurant information providing server 100 provides a restaurant information management screen (Web page) for restaurants (member stores) posted on the portal site. The user of the restaurant terminal 300 edits and updates the restaurant information (content) on the web page provided to the general user as the search result via the management screen, and puts the web page on the portal site. You can upload it.

The user terminal 200 (200A, 200B, 200C ...) is a terminal used by the user, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), or the like. The user terminal 200 accesses the restaurant information providing server 100, receives the Web page, and displays it on the screen by a browser or the like.

The user terminal 200 determines a restaurant search condition based on the user's operation, and transmits a restaurant search request based on the search condition to the restaurant information providing server 100. In the present embodiment, the user of the user terminal 200 selects preset search conditions such as the restaurant location area (nearest station), genre, price range, etc., so that a search request for a restaurant that can be reserved is transmitted. Is possible. Then, the user terminal 200 can transmit a reservation request to any of the restaurants displayed as the search result to the restaurant information providing server 100 based on the user's operation.

The restaurant terminal 300 is a terminal installed in each restaurant, such as a tablet PC, a notebook PC, and a desktop PC. The restaurant terminal 300 can execute processing related to its own restaurant information, such as editing / updating the restaurant information, by communicating with the restaurant information providing server 100, based on the operation of the administrator.

Further, in the present embodiment, in each restaurant, a user who visits the restaurant and is seated at each table T (T1, T2, ...) Can order food and drink by his / her own user terminal 200. ing. Specifically, a printed matter (plate, card, etc.) on which a two-dimensional code C (C1, C2, ...) storing a table ID for identifying the table is printed is installed in each table T. By reading the two-dimensional code C with the user terminal 200, the user can access the food and drink order page of the restaurant, and the order information is sent to the restaurant information providing server 100 together with the table ID via the order page. You can order food and drink by sending.

That is, the restaurant information providing server 100 functions as a web server that accepts reservations from customers via the website, and also serves as a POS (Point of Sales) server that manages order information and sales information of each table T in the restaurant. Also functions, the order information from each user terminal 200 is transmitted to the restaurant terminal 300, and the accounting process of each table T is executed based on the order information.

Further, the restaurant information providing server 100 has user attributes for each table ID based on the information acquired by accepting an order from the user terminal 200 between the acquisition of the table ID and the settlement of the table. It is possible to generate notification information (for example, sales promotion information such as a recommended menu) to the user of each table according to the user attribute. Details of this user attribute determination process and notification information generation process will be described later.

[Hardware configuration of restaurant information server]
FIG. 2 is a diagram showing a hardware configuration of the restaurant information providing server 100. As shown in the figure, the restaurant information providing server 100 connects a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input / output interface 15, and these to each other. The bus 14 is provided.

The CPU 11 appropriately accesses the RAM 13 and the like as necessary, and controls the entire block of the restaurant information providing server 100 while performing various arithmetic processes. The ROM 12 is a non-volatile memory in which firmware such as an OS, a program, and various parameters to be executed by the CPU 11 is fixedly stored. The RAM 13 is used as a work area of the CPU 11, and temporarily holds an OS, various applications being executed, and various data being processed.

A display unit 16, an operation reception unit 17, a storage unit 18, a communication unit 19, and the like are connected to the input / output interface 15.

The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.

The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, or other input device. When the operation reception unit 17 is a touch panel, the touch panel may be integrated with the display unit 16.

The storage unit 18 is a non-volatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or another solid-state memory. The OS, various applications, and various data are stored in the storage unit 18.

In particular, in the present embodiment, the storage unit 18 stores an application or other program for the restaurant information providing server 100 to execute an order acceptance process, a user attribute determination process, and a notification information generation process, which will be described later. As will be described later, the storage unit 18 has a restaurant information database, a user information database, a POS information database, and a notification information database as databases containing such data.

The communication unit 19 is, for example, various modules for wireless communication such as a NIC (Network Interface Card) for Ethernet and a wireless LAN, and is responsible for communication processing with the user terminal 200.

Although not shown, the hardware configurations of the user terminal 200 and the restaurant terminal 300 are basically the same as those of the restaurant information providing server 100.

[Database configuration of restaurant information providing server]
FIG. 3 is a diagram showing a configuration of a database included in the restaurant information providing server 100.

As shown in the figure, the restaurant information providing server 100 has a restaurant information database 31, a user information database 32, a POS information database 33, and a notification information database 34 in the storage unit 18.

The restaurant information database 31 includes, for each restaurant, the store name, location (address or latitude / longitude) information, area information, access information (nearest station information, walking distance information from the nearest station) phone number of the restaurant, and its location. ID that identifies a restaurant (store ID), category information of the restaurant's business type / service, information that introduces the restaurant (information that indicates the characteristics of the restaurant such as PR text of the restaurant, event information that the restaurant performs, etc. ), Image data related to restaurants (introducing restaurants), menu information related to menus provided by restaurants, average budget information, business hours, information such as website URLs, etc. are stored. These information are input from the restaurant terminal 300 of each restaurant via the management screen provided by the restaurant information providing server 100.

The above menu information is information corresponding to the menu posted on the site of each restaurant on the above portal site, and the menu names of a plurality of menus that can be provided by each restaurant are stored for each restaurant. .. The menu information may be stored for each menu category such as appetizer / main, lunch / dinner / course, and the like. Further, as the menu information, in addition to the text information indicating the menu name, price, description, etc., image information such as a photograph of the menu is also stored in association with each other.

The area information includes information about a plurality of areas having different size units. A large area is, for example, a prefecture or a municipality, a narrow area is, for example, within a few hundred meters from a station (for example, the "Ginza area"), and an area between them is, for example, an area within 1 km from a station. , Areas where multiple station areas are grouped together (for example, "Ginza / Shimbashi / Yurakucho area"), etc., but are not limited to these. As a result, even the same restaurant is linked to multiple areas depending on its size.

The above category information may include, for example, a main category such as Japanese food, Chinese food, Italian food, French food, and yakiniku, as well as more detailed subcategories such as yakitori / tempura in Japanese food and pasta / pizza in Italian food.

Further, in the restaurant information database 31, one or a plurality of e-mail addresses are also stored for each restaurant as the destination information of the reservation notification e-mail notifying the restaurant of the acceptance of the restaurant reservation request from the user terminal 200. There is. The e-mail address may be an e-mail address used in the e-mail software installed in the restaurant terminal 300, or the e-mail software installed in a smartphone owned by a restaurant employee separately from the restaurant terminal 300. It may be the e-mail address used in the above, or it may be the e-mail address of the web mail that can be received from the restaurant terminal 300 or the terminal of the employee.

The manager of each restaurant is still actually using the e-mail address set as the destination of the reservation notification e-mail, for example, in response to an approval request from the restaurant information providing server 100 or voluntarily. The approval information for approving this is transmitted to the restaurant information providing server 100, for example, through the above management screen or e-mail. The restaurant information database 31 also stores the history of the received approval information (reception date and time, email address to be approved) for each restaurant.

If the above e-mail address is no longer used, if the e-mail address is changed, or if a new e-mail address is added, the administrator will provide information to that effect via the above management screen or e-mail. Upon transmission, the restaurant information providing server 100 updates the destination information of the reservation notification mail in the restaurant information database 31 according to the information.

The user information database 32 stores information about a user (member) of the restaurant information service via the portal site provided by the restaurant information providing server 100, which owns the user terminal 200. Specifically, the user information database 32 uses information such as a user ID, password, name, e-mail address (other information to which a message is sent), telephone number, address, age (group), gender, and birthday. I remember every time.

The POS information database 33 stores the POS data based on the order received from the user terminal 200 in each table T. The POS data is composed of, for example, a table ID, a store entry time, a number of customers, an order menu, an order number (number of orders), a sales amount, an order time, and the like.

The notification information database 34 stores information indicating user attributes for each table ID generated based on the order information and the like stored in the POS information database 33, and notification information generated according to the user attributes. ing.

The notification information includes, for example, sales promotion information such as information for proposing a recommended menu for each of the above user attributes and information for announcing a recommended campaign, as well as information for notifying, for example, in-store facility information and last order time information. Etc., including notification information to the user.

Further, in the notification information database 34, among the generated notification information, transmission history information (transmission date / time, destination table ID, user attribute, etc.) of the notification information transmitted to the user terminal 200 via the restaurant terminal 300 is stored. It may be remembered.

Each of these databases is mutually referred to and used as necessary in the order acceptance process, the user attribute determination process, and the notification information generation process by the restaurant information providing server 100, which will be described later.

[Operation of restaurant information providing server]
Next, the operation of the restaurant information providing server 100 configured as described above will be described. This operation is executed by the cooperation between the hardware such as the CPU 11 and the communication unit 19 of the restaurant information providing server 100 and the software stored in the storage unit 18. In the following description, for convenience, the CPU 11 is the main operating body.

FIG. 4 is a flowchart showing a flow of an order acceptance process, a user attribute determination process, and a notification information generation process in a restaurant by the restaurant information providing server 100.

As shown in the figure, the CPU 11 of the restaurant information providing server 100 first determines whether or not the table ID has been received from the user terminal 200 (step 41).

As described above, the table ID is stored in the two-dimensional code C printed on the printed matter installed in each table T, and the user terminal 200 reads the two-dimensional code C by the code reader to read the restaurant. It is transmitted to the information providing server 100.

Further, when the table ID is read by the user terminal and the restaurant information providing server 100 receives it, an order page including a list of foods and drinks provided by the restaurant is transmitted to the user terminal 200 and the user terminal 200 is used. Displayed by your browser or application. As a result, the restaurant information providing server 100 can receive the order information of the food and drink from the user terminal 200 (the order can be accepted). Further, in the user terminal 200 that has received the order page, information for identifying the user terminal 200 is stored, for example, by a cookie or the like, so that the restaurant information providing server 100 can identify the user terminal 200.

A plurality of users who use the same table T can transmit order information from their own user terminals 200. Even if the user terminals 200 from which the order information is transmitted are different, the CPU 11 treats the order information as order information from the same table T if the table ID included in the order information is the same.

When it is determined that the table ID has been received from the user terminal 200 (Yes in step 41), the CPU 11 associates the table ID with the table ID and sets the reception time to the user who uses the table identified by the table ID. Record as store time (step 42).

Subsequently, the CPU 11 determines whether or not the order information has been received from the user terminal 200 (step 43). The order information is transmitted via the order page displayed on the user terminal 200 as described above. The order information includes the menu name or / or menu ID of the ordered food and drink, the quantity, and the like, as well as the table ID of the table T used by the user terminal 200 of the transmission source.

When it is determined that the order information has been received from the user terminal 200 (Yes), the CPU 11 records the order information in the POS information database 33 and transmits the order information to the restaurant terminal 300 (step 44). As a result, the employee who confirms the order information received by the restaurant terminal 300 starts cooking the food and drink according to the order information in the kitchen of the restaurant.

Subsequently, the CPU 11 determines the user attribute for each table T (step 45). Here, for each table T, the information acquired by accepting an order from the user terminal 200 that uses the table T between the time when the table ID is first acquired and the time when the table T is settled. The user attribute is determined based on.

Typically, the CPU 11 determines the user attribute by analyzing the order information. For example, by analyzing the tendency of food and drink ordered at each table T, for example, the order ratio of vegetable dishes is high, the order ratio of meat dishes is high, and the order ratio of liquor is high (high order frequency). You can judge the attributes. As a matter of course, in order to determine the user attribute only from the order information, it is necessary to accumulate a certain amount of order information, and the CPU 11 may not be able to determine the attribute if the order information for each table T is too small. good.

Further, when the user terminal 200 is logged in to the portal site service provided by the restaurant information providing server 100, for example, the restaurant information providing server 100 reads the two-dimensional code C or orders information. At the time of transmission, the user ID of the user of the user terminal 200 on the above service may be transmitted together. When transmitting the order page to the user terminal 200, the CPU 11 may provide a user interface for logging in to the service on the order page and prompt the user to log in. When the user terminal 200 logs in, the table ID and the user ID are associated and stored.

Then, the CPU 11 may determine the above attributes based on the personal information (name, gender, age, occupation, address, reservation history, etc.) of the user associated with the user ID. For example, the CPU 11 shares information common to the plurality of users at a predetermined ratio (for example, 50%, 80%, etc.) or more among the personal information of the users of the plurality of user terminals 200 that are the sources of the same table ID. Based on this, the above attributes may be determined. The common information in this case is, for example, a woman (gender), an elderly person (age group), the same family (relationship between users), and the like.

Further, the CPU 11 may determine the attribute according to the number of user terminals or user IDs that are the sources of the same table ID (that is, the number of users of the table T). For example, depending on the number of CPU 11, group guests (10 or more), large groups (6 to 9), medium groups (3 to 5), small groups (2), and individuals (1) You may give an attribute such as.

When the CPU 11 determines that the user attribute can be determined for at least one table T (Yes in step 45), the CPU 11 classifies the table T according to the determined attribute (step 46). That is, the CPU 11 collectively treats a plurality of tables T to which the same attribute is assigned as one group.

Subsequently, the CPU 11 generates notification information for each table classification based on the determined attributes, and stores the notification information in the notification information database 34 (step 46). This eliminates the waste of generating duplicate notification information for the table T having the same attribute.

The control unit may classify all the tables of the restaurant according to the determined attribute and generate the same notification information for each table classification. As a result, the information processing system can eliminate the waste of generating notification information duplicately for a table having the same attribute as compared with the case where notification information is generated for each table.

As described above, the notification information is typically information that proposes a recommended menu for each of the above user attributes, but may be other sales promotion information such as information that announces a recommended campaign. However, it may be information such as notification to the user other than the sales promotion information.

As information for proposing a recommended menu for each user attribute, for example, when the user attribute that the order ratio of meat dishes is high is determined, notification information for proposing vegetable dishes may be generated. When the user attribute that the frequency of ordering sake is high is determined, notification information suggesting sake of a different brand recommended by the restaurant may be generated.

Further, when the attribute of a female group is determined from the above personal information, notification information suggesting healthy dishes (dishes classified as on the menu) may be generated, or a student group. When the attribute is determined, notification information suggesting a student discount menu or a hearty dish may be generated.

Subsequently, the CPU 11 determines whether or not the notification information transmission screen has been accessed from the restaurant terminal 300 (step 49).

When it is determined that the notification information transmission screen has been accessed (Yes), the CPU 11 generates an operation screen (notification information transmission screen) in which a button for transmitting notification information is arranged in a different area for each classification (attribute) of the table T. Then, it is transmitted to the restaurant terminal 300 of the access source (step 50).

FIG. 5 is a diagram showing an example of the notification information transmission screen.

As shown in the figure, the notification information transmission screen has a plurality of notification information display areas 51 for each of the determined attributes. In the figure, four notification information display areas 51 are shown, but in reality, five or more notification information display areas 51 may be generated and all notification information display areas 51 may be viewable by scrolling.

Each notification information display area 51 corresponds to an attribute / table display field 52 that displays the name of the attribute determined above and the number of the table classified into the attribute, and the notification information generated according to the attribute. It has a notification information transmission button 53, which is a user interface for transmitting to the user terminal 200 using the table T.

In the example of the figure, for example, in the notification information display area 51 on the upper left, tables 2 and 6 are associated with the attribute "there are many orders for sake", and the notification information to be transmitted to the table is used. , Information that proposes different brands of sake is associated.

Returning to FIG. 4, the CPU 11 determines whether or not the notification information transmission operation by the notification information transmission button 53 is input on the notification information transmission screen displayed on the restaurant terminal 300 (step 51).

When it is determined that the notification information transmission operation has been input (Yes), the CPU 11 extracts the corresponding notification information from the notification information database 34, and the table ID of the table T corresponding to the notification information and the cookie or user ID. It is transmitted to the user terminal 200 associated with the above (step 52).

As shown in FIG. 5, when the notification information is associated with a plurality of tables T, when the notification information transmission button 53 is pressed, the notification information uses all the associated tables T. It is transmitted to the user terminal 200 of each user all at once.

The CPU 11 repeats the above processing for each table T until a payment request is received from the user terminal 200. When a payment request is received from the user terminal 200 (Yes in step 53), the POS information database 33 is updated, the payment process is executed by, for example, a credit card or electronic money, and the payment information is transmitted to the restaurant terminal 300. And finish (step 54).

[summary]
As described above, according to the present embodiment, the restaurant information providing server 100 analyzes the order information from the user terminal 200 and generates notification information according to the determined attribute in the mobile order system. It is possible to enable an employee of a restaurant to carry out sales promotion activities according to the table T without going to the table T of the customer.

Further, the restaurant information providing server 100 processes the same notification information all at once to all the user terminals of the plurality of tables T to which the same attribute is given, as compared with the case where the notification information is individually transmitted. The load can be reduced and network congestion can be prevented.

[Modification example]
The present invention is not limited to the above-described embodiment, and can be variously modified without departing from the gist of the present invention.

In the above-described embodiment, the restaurant information providing server 100 collectively transmits notification information to a plurality of tables T having the same attribute. Separately from this, the restaurant information providing server 100 may transmit individual notification information for each table T. For example, the restaurant information providing server 100 has a number or amount of foods and drinks (for example, the previous order) according to the number of user terminals or user IDs (that is, the number of users of the table T) that are the sources of the same table ID. Information suggesting (drinks for the same number of people, etc.) may be generated and transmitted as notification information.

Further, the restaurant information providing server 100 may generate and transmit information proposing food and drink according to the elapsed time from the time when the table ID is received as notification information according to the above attributes. For example, the restaurant information providing server 100 generates notification information that proposes an appetizer or a main dish according to the above attribute before the elapsed time elapses, and after the elapse of the predetermined time, according to the above attribute. Notification information may be generated to suggest rice or noodles. Further, different kinds of dishes may be associated with each of three or more elapsed time zones, and notification information may be generated accordingly.

Further, when the elapsed time exceeds a predetermined time (for example, 30 minutes before the last order), the restaurant information providing server 100 generates information for proposing a take-out food or drink according to the above attribute as the notification information. You may. As a result, the restaurant can further increase sales by proposing take-out food and drink when the user cannot eat and drink the ordered food and drink when calculated from the remaining stayable time.

Further, the restaurant information providing server 100 notifies information that proposes additional or take-out food or drink according to the above attributes when the restaurant is unlikely to achieve the sales target for each day or time zone of the day. It may be generated as information. As a result, the restaurant can achieve the sales target of the day as much as possible by actively transmitting the notification information for sales promotion when the sales do not meet the target of the day.

In the above-described embodiment, the restaurant information providing server 100 displays information indicating the transmission history of the notification information of the area 51 to the user terminal 200 for each table T in each notification information display area 51 of the notification information transmission screen. It may be posted for each area 51. The transmission history is composed of, for example, a table number and a transmission time. As a result, the employee of the restaurant can transmit the notification information having a more sales promotion effect while checking the past transmission history of the notification information for each table T.

In the above-described embodiment, the table ID is read by the user terminal 200 in the form of the two-dimensional code C and transmitted to the restaurant information providing server 100. However, the method in which the restaurant information providing server 100 receives the table ID is not limited to this, and for example, when the user terminal 200 receives the table ID transmitted by the beacon terminals installed in each table T, it eats and drinks. It may be transmitted to the store information providing server 100.

In the above-described embodiment, an example is shown in which the restaurant information providing server 100 on the cloud executes an order acceptance process, a user attribute determination process, and a notification information generation process for a plurality of restaurants. A server having the same function as the restaurant information providing server 100 may be installed, and the order acceptance process, the user attribute determination process, and the notification information generation process may be executed.

Among the inventions described in the scope of the patent claims of the present application, the invention described as "information processing method" is such that at least one device such as a computer automatically performs each step by information processing by software. Yes, it is not something that humans do using devices such as computers. That is, the "information processing method" is an information processing method using computer software, not a method in which a human operates a calculation tool called a computer.

11 ... CPU
18 ... Storage unit 19 ... Communication unit 31 ... Restaurant information database 32 ... User information database 33 ... POS information database 34 ... Notification information database 51 ... Notification information display area 52 ... Attribute / table display field 53 ... Notification information transmission button 100 ... Restaurant server 200 ... User terminal 300 ... Restaurant terminal

Claims (18)

A communication unit that receives reception information including table identification information and order information that identifies a table placed in a restaurant from a user terminal, and a communication unit.
Information including a control unit that determines a user attribute for each table identification information by analyzing the received information for each table identification information and generates notification information to the user according to the determined attribute. Processing system. The information processing system according to claim 1.
The communication unit is an information processing system that receives the table identification information from the user terminal when the code information associated with each table is read as the table identification information by the user terminal. The information processing system according to claim 1 or 2.
The control unit is an information processing system capable of receiving the order information from the user terminal when the table identification information is read by the user terminal. The information processing system according to any one of claims 1 to 3.
The control unit transmits the generated notification information to the store terminal of the restaurant, and transmits the notification information to the user terminal in response to an operation input from the user of the store terminal to the notification information. system. The information processing system according to any one of claims 1 to 4.
The control unit is an information processing system that classifies all the tables of the restaurant according to the determined attribute and generates the same notification information for each classification of the table. The information processing system according to claim 4 or 5.
The control unit is an information processing system that generates an operation screen having a different area for each attribute and arranges a user interface for transmitting the notification information for each area. The information processing system according to claim 6.
The control unit is an information processing system that publishes history information indicating the transmission history of the notification information to the user terminal for each area. The information processing system according to any one of claims 1 to 7.
The control unit is an information processing system that determines user attributes for each table identification information by analyzing the order information. The information processing system according to claim 8.
The control unit is an information processing system that determines the attributes based on the information acquired by receiving an order from the user terminal between the time when the table identification information is first acquired and the time when the table is settled. The information processing system according to any one of claims 1 to 9.
The control unit is an information processing system that acquires user identification information that identifies a user of the user terminal included in the received information and determines the attribute based on personal information associated with the user identification information. The information processing system according to claim 10.
The control unit is an information processing system that determines the attributes based on information common to a predetermined ratio or more of the plurality of users among the personal information of the users of the plurality of user terminals that have acquired the same table identification information. .. The information processing system according to any one of claims 1 to 11.
The control unit is an information processing system that determines the attributes according to the number of the user terminals or the user identification information included in the received information. The information processing system according to claim 12.
The control unit is an information processing system that generates information for proposing a number or amount of food and drink corresponding to the number as the notification information for each attribute. The information processing system according to any one of claims 1 to 13.
The control unit is an information processing system that generates information for proposing food and drink according to the elapsed time from the time when the table identification information is received as the notification information for each of the attributes. The information processing system according to any one of claims 1 to 14.
The control unit is an information processing system that generates information for proposing food and drink for take-out for each attribute when the elapsed time exceeds a predetermined time. The information processing system according to any one of claims 1 to 15.
The control unit is an information processing system that generates information for proposing foods and drinks for addition or take-out for each attribute when the restaurant is unlikely to achieve the sales target for the day or the time zone of the day. Receives reception information including table identification information and order information that identifies the table placed in the restaurant from the user terminal,
By analyzing the received information for each table identification information, the user attribute for each table identification information is determined.
An information processing method that generates notification information to a user according to the determined attribute. For information processing equipment
A step of receiving reception information including table identification information and order information for identifying a table arranged in a restaurant from a user terminal, and
A step of determining a user attribute for each table identification information by analyzing the received information for each table identification information.
A program that executes a step to generate notification information to the user according to the determined attribute.

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