JP2018005564A - Server and ordering system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technique capable of lightening the operation burden on a shop staff when a user orders an article to the shop in advance and then visits the stop to receive the ordered article.SOLUTION: On acquiring order data of S16 from a user terminal 10, a server 300 registers combination information including various information that article information included in the order data indicates in a takeout order management table based upon the article information (S20). On acquiring an equipment ID "B50" and a terminal ID "U10" of S30, the server 300 specifies the combination information including the terminal ID "U10" (S36). Then the server 300 supplies notice of a visit to a shop terminal 100 (S40). On acquiring the notice of the visit, the shop terminal 100 performs notice operation (S42).SELECTED DRAWING: Figure 5

Description

  The technology disclosed by this specification is related with the server for managing the order of the goods in a store, and an order system provided with the said server.

  Patent Document 1 discloses an ordering system for ordering products such as dishes at a store such as a family restaurant. In this ordering system, a monitor with a touch sensor is arranged on each table of a store so that the contents of the menu are displayed on the monitor, and the customer touches the screen of the monitor himself to order a product. As a result, the occurrence of order mistakes is suppressed, and the work load of store staff is reduced.

JP 2002-32863 A

  In the order system of Patent Document 1, for example, a case where a customer orders a product in advance in a store and then the customer visits the store and receives the ordered product, as in the case of a reservation order for takeout products, for example. It has not been. Therefore, in the past, when a store staff receives a customer's reservation order over the phone, etc., and then the customer visits the store to receive the product, the store staff must reconfirm the order details etc. with the customer. The work load of the staff was great.

  The present specification discloses a technique that can reduce the workload of store staff in a situation where a user orders a product in advance from a store and then the user visits the store and receives the ordered product.

  The present specification discloses a server. The server includes a first supply unit that supplies menu screen data representing a menu screen that introduces a store-provided product to the user terminal, and after the menu screen data is supplied to the user terminal, the user terminal receives the user terminal from the user terminal. A first acquisition unit that acquires the terminal ID to be displayed and the product information indicating the ordered product, a storage control unit that stores the acquired terminal ID and the product information in association with each other, and the terminal ID and the product After the information is stored in the storage device, the device indicating the terminal ID and the communication device from at least one of the user terminal and the communication device that is provided in the store and is communicable with the user terminal A second acquisition unit that acquires an ID, and a specification unit that specifies a terminal ID and product information stored in a storage device when a terminal ID and a device ID are acquired.

  The above-mentioned “user terminal” includes a mobile phone (for example, a smart phone), a PDA (abbreviation for personal digital assistant), a notebook PC (abbreviation for personal computer), a tablet PC, a portable music player, a portable video player, a portable type. Various terminal devices that can be carried by the user, such as game machines, are included. The “terminal ID” includes arbitrary unique identification information such as BSSID (abbreviation of Basic Service Set Identifier), the MAC address of the user terminal, and the serial number of the user terminal. The “server” may be a single device or a combination of a plurality of devices. The “server” may be a device provided in the store or a device provided outside the store. In addition, the “communication device” described above has a device ID within a predetermined transmission range in accordance with a device that can transmit a device ID within the predetermined transmission range (for example, BLE (abbreviation of Bluetooth (registered trademark) Low Energy)). And a device capable of receiving a terminal ID from a user terminal existing within a predetermined communication range (for example, an access point according to a Wi-Fi system). In other words, “communication” between a user terminal and a communication device is any wireless communication such as communication according to the Wi-Fi method, communication according to the BLE method, communication using light, communication using sound, and the like. Including.

  The above server stores the terminal ID and device information acquired from the user terminal in the storage device, and then acquires the terminal ID stored in the storage device when the terminal ID and the device ID are acquired. Specify product information. In other words, after a user places an order for a product using a user terminal, the user terminal can communicate with the communication device when coming to the store with the user terminal for receiving the product. Migrate to Thereby, a server acquires terminal ID and apparatus ID. The server can specify the terminal ID and the product information stored in the storage device. Thereby, the server can grasp that the user possessing the user terminal corresponding to the terminal ID is coming to the store for receiving the ordered product indicated by the product information. The server informs the store staff that the terminal ID and the product information stored in the storage device are specified via a predetermined output means, so that the store staff also has a user terminal corresponding to the terminal ID. It is possible to grasp that the user who is to visit the store to receive the ordered product indicated by the product information. Therefore, according to this server, when the order product is delivered to the user, the reconfirmation work such as the user's order contents by the store staff can be omitted. Therefore, according to this server, it is possible to reduce the work load of the store staff in a situation where the user orders a product in advance from the store and then the user visits the store and receives the ordered product.

  The product information may include information indicating that the ordered product is a product to be provided for being taken out of the store.

  According to this configuration, the server can grasp that the ordered product is a product to be provided to be taken out of the store (a so-called take-out product). The server informs the store staff via a predetermined output means, so that the store staff can also grasp that the ordered product is a product to be provided to be taken out of the store.

  The first acquisition unit may further acquire payment information related to the payment of the ordered product indicated by the product information from the user terminal.

  Here, the “settlement information” includes various information used for settlement such as user credit card information. According to the above configuration, the server can execute settlement of the ordered product. When the user visits the store to receive the product, it is not necessary to settle the ordered product at the store. Therefore, the work load of the store staff can be further reduced.

  The server may further include a third acquisition unit that acquires a request including the terminal ID from the user terminal. When a request is acquired from a user terminal, the first supply unit may supply menu screen data including target information corresponding to a terminal ID included in the request to the user terminal.

  Here, “target information” refers to information indicating recommended products for users possessing the user terminal indicated by the terminal ID, information indicating coupons available to the user possessing the user terminal indicated by the terminal ID, etc. Various information corresponding to the ID is included. According to said structure, the server can supply the menu screen data containing suitable object information for every user terminal corresponding to terminal ID. A menu screen suitable for the user can be provided to the user who owns the user terminal.

  The second acquisition unit may acquire a terminal ID and a device ID from the user terminal.

  The server may further include a second supply unit that supplies the acquired product information and the terminal ID to the store terminal provided in the store when the terminal ID and the product information are acquired.

  Here, the “store terminal” includes, for example, a terminal that is provided at a kitchen in a store and can be used by store staff. According to said structure, the store staff can grasp | ascertain terminal ID and merchandise information using a store terminal. It becomes easy for the store staff to confirm the ordered products.

  The present specification further discloses an ordering system. The order system includes a user terminal, a communication device provided in a store, and a server. The server supplies menu screen data representing a menu screen that introduces merchandise provided by the store to the user terminal. When the user terminal obtains the menu screen data, the menu screen is displayed on the display unit, and after the menu screen is displayed on the display unit, the terminal ID indicating the user terminal and the product information indicating the ordered product are stored in the server. To supply. After the menu screen data is supplied to the user terminal, the server acquires a terminal ID and product information from the user terminal, and stores the acquired terminal ID and product information in association with each other in the storage device. When at least one of the communication device and the user terminal shifts to a state in which the user terminal and the communication device can communicate after the user terminal supplies the server with the terminal ID and the product information, A device ID indicating a communication device is supplied to the server. After the terminal ID and the product information are stored in the storage device, the server acquires the terminal ID and the device ID from at least one of the communication device and the user terminal, and the terminal ID and the device ID are acquired. When it is, the terminal ID and the product information stored in the storage device are specified.

  In the case of this system, as in the case of the server described above, the workload of the store staff is reduced in the situation where the user orders the product in advance from the store and then the user visits the store and receives the ordered product. Can do.

  Note that a control method, a computer program, and a computer-readable functional medium storing the computer program for realizing the server are also novel and useful. Also, a control method for realizing the above user terminal and a computer readable recording medium storing a computer program for realizing the user terminal are novel and useful. Also, a control method for realizing the communication device and a computer-readable recording medium storing a computer program for realizing a user terminal are new and useful.

An outline of the order system 2 is shown. The structure of the user terminal 10 is shown. The structure of the server 300 is shown. The structure of the shop terminal 100 is shown. The operation | movement of each apparatus when a takeout order is performed is shown. The operation | movement of each apparatus when a store order is performed is shown.

(First embodiment)
(System configuration; Fig. 1)
As shown in FIG. 1, the order system 2 of the present embodiment is a system for managing the order of goods from a user (ie, a customer). The order system 2 includes user terminals 10, 40, communication devices 50, 60, 70, 80, 90, store terminals 100, 200, and a server 300. The user terminals 10, 40, the communication devices 50 to 90, and the server 300 can perform wireless communication with each other. Further, the server 300 and the store terminals 100 and 200 can perform wired communication with each other.

  In the example of FIG. 1, the user terminals 10 and 40 are possessed by users P1 and P2, respectively. The communication devices 50 to 80 and the store terminal 100 are provided in a store ST1 (for example, a restaurant), and the communication device 90 and the store terminal 200 are provided in a store ST2 (for example, a confectionery store). The communication devices 50, 60, 70, and 80 are provided in the counter C and the tables T01, T02, and T03 in the store ST1, respectively. The counter C is provided with a cash register terminal R. The store terminal 100 is provided in the kitchen K in the store ST1, and is used by the store staff P3.

(Configuration of communication devices 50 to 90)
A device ID “B50” for identifying the communication device 50 is assigned to the communication device 50. Similarly, device IDs “B60”, “B70”, “B80”, and “B90” are assigned to the communication devices 60, 70, 80, and 90, respectively.

  The communication device 50 according to the present embodiment is a device that repeatedly transmits its own device ID (“B50”) within the communication range 55 of the own device in accordance with the BLE (abbreviation of Bluetooth (registered trademark) Low Energy) method. The BLE method is one of the extended specifications of Bluetooth (registered trademark), which is a short-range wireless communication technology, and can communicate with lower power than other short-range wireless communication and Wi-Fi wireless communication. It is a method. The communication device 50 transmits the device ID of the own device at any time by such a method. The communication device 50 repeatedly transmits the device ID within the communication range 55 of the own device by outputting a radio signal including the device ID of the own device. That is, the communication range 55 of the communication device 50 can be rephrased as a range in which a radio signal output from the communication device 50 reaches. The communication range 55 corresponds to a predetermined range around the counter C in the store ST1.

  Similarly, the communication device 60 repeatedly transmits its own device ID (“B60”) within the communication range 65. The communication range 65 corresponds to a predetermined range around the table T01 in the store ST1. In addition, the communication device 70 repeatedly transmits its device ID (“B70”) within the communication range 75. The communication range 75 corresponds to a predetermined range around the table T02 in the store ST1. Further, the communication device 80 repeatedly transmits its own device ID (“B80”) within the communication range 85. The communication range 85 corresponds to a predetermined range around the table T03 in the store ST1. In the present embodiment, the communication ranges 55, 65, 75, and 85 do not overlap each other in the store ST1. The radio wave intensity of each communication device is adjusted in advance to such a size that a communication range as described above is formed. Further, the communication device 90 repeatedly transmits its own device ID (“B90”) within the communication range 95. The communication range 95 corresponds to a predetermined range in the store ST2.

(Configuration of user terminals 10 and 40; FIG. 2)
The user terminal 10 is a terminal device possessed by the user P1. The user terminal 10 is a portable terminal device such as a mobile phone (for example, a smartphone), a PDA, a notebook PC, a tablet PC, a portable music playback device, a portable video playback device, and the like. A terminal ID “U10” for identifying the user terminal 10 is assigned to the user terminal 10. Similarly, a terminal ID “U40” for identifying the user terminal 40 is assigned to the user terminal 40 possessed by the user P2. The terminal ID is, for example, BSSID (abbreviation of Basic Service Set Identifier).

  Hereinafter, the configuration of the user terminal 10 will be described with reference to FIG. In addition, since the user terminal 40 (refer FIG. 1) is fundamentally provided with the structure similar to the user terminal 10, below, a structure is demonstrated taking the user terminal 10 as an example. The user terminal 10 includes an operation unit 12, a display unit 14, an LTE (abbreviation for Long Term Evolution) interface 16, a Wi-Fi interface 18, a BLE interface 20, a control unit 30, and a memory 32. . Hereinafter, the interface is referred to as “I / F”.

  The operation unit 12 includes a plurality of keys. The user P1 can input various instructions to the user terminal 10 by operating the operation unit 12. The display unit 14 is a display for displaying various information. The display unit 14 is a so-called touch panel and also functions as an operation unit. The expression “operation unit 12” below includes both the operation unit 12 itself and the display unit 14 that is a touch panel.

  The LTE I / F 16 is a wireless communication I / F for executing wireless communication in accordance with the LTE system, which is one of mobile phone communication systems. The control unit 30 of the user terminal 10 can execute wireless communication with the server 300 via the LTE I / F 16. In another example, the user terminal 10 may include an I / F for performing wireless communication according to another scheme such as 3G or 4G, instead of the LTE I / F 16.

  The Wi-Fi I / F 18 is a wireless communication I / F for executing wireless communication according to the Wi-Fi scheme. When the user terminal 10 exists in an environment where Wi-Fi communication can be used, the control unit 30 of the user terminal 10 can perform wireless communication with the server 300 via the Wi-Fi I / F 18.

  The BLEI / F 20 is a wireless communication I / F for performing wireless communication in accordance with the BLE method described above. The control unit 30 of the user terminal 10 can acquire a device ID from the communication device 50 or the like via the BLEI / F 20. Therefore, for example, when the user P1 arranges the user terminal 10 within the communication range 55, the control unit 30 can acquire the device ID “B50” from the communication device 50 via the BLEI / F 20.

  Wireless communication using LTE I / F 16 and wireless communication using Wi-Fi I / F 18 consume more power than wireless communication using BLEI / F 20, but have a larger capacity than wireless communication using BLEI / F 20 The information can be communicated (that is, the communication speed of wireless communication is high). In addition, wireless communication using Wi-Fi I / F 18 has a feature that the maximum distance at which wireless communication can be performed is longer than wireless communication using BLEI / F20. And the wireless communication using LTEI / F16 has the characteristic that the maximum distance which can perform wireless communication is still longer than the wireless communication which used Wi-FiI / F18. On the other hand, wireless communication using Wi-Fi I / F 18 is also characterized in that the communication speed of wireless communication is generally faster than wireless communication using LTE I / F 16.

  The control unit 30 executes various processes according to programs stored in the memory 32. The memory 32 stores an OS program 34 and an application program 36. The memory 32 also stores its own terminal ID (“U10”). The OS program 34 is a basic program for the control unit 30 to execute various functions of the user terminal 10. The OS program 34 is already stored in the memory 32 when the user terminal 10 is shipped. The application program 36 is a program for the control unit 30 to execute various processes related to the order system 2 of the present embodiment. The application program 36 is downloaded from the server 300 after the user terminal 10 is shipped, and is stored in the memory 32 by being installed in the memory 32. Hereinafter, in this specification, the application program 36 may be simply referred to as “application”.

(Configuration of server 300; FIG. 3)
The server 300 is a server installed by a service provider of the order system 2, and is a server for collectively managing various orders (for example, take-out orders and store orders) in each store ST1 and ST2. Hereinafter, the server 300 may be simply referred to as “server 300”. As illustrated in FIG. 3, the server 300 includes an operation unit 302, a display unit 304, a wireless communication I / F 306, a wired communication I / F 308, a control unit 310, and a memory 312. In the present embodiment, the server 300 is illustrated as a single device, but in a modification, the server 300 may be a device configured by combining two or more devices in a communicable manner. .

  The operation unit 302 includes a keyboard and a mouse. The administrator of the server 300 can give various instructions to the server 300 by operating the operation unit 302. The display unit 304 is a display for displaying various information. The wireless communication I / F 306 is an I / F for executing wireless communication with the user terminals 10 and 40. The wired communication I / F 308 is an I / F for executing wired communication with the store terminals 100 and 200.

  The control unit 310 executes various processes according to a program (not shown) stored in the memory 312. The memory 312 stores a device ID management table 320, a take-out order management table 350, and a store order management table 360. Further, the memory 312 is provided with a menu data storage area 330 and a terminal ID result storage area 340.

  The device ID management table 320 is a table for managing the installation environment of each communication device. In the device ID management table 320, the device ID (for example, “B50”) assigned to each communication device 50 and the name of the store where the communication device (for example, the communication device 50) to which the device ID is assigned are installed ( For example, combination information 320a to 320e in which the store ST1) is associated with the installation position (for example, counter C) of the communication device in the store is registered. For example, the combination information 320a indicates that the communication device 50 to which the device ID “B50” is assigned is installed in the counter C of the store ST1.

  The menu data storage area 330 is an area for storing menu data 332 and 334 for introducing products provided at the stores ST1 and ST2. Menu data 332 is menu data for introducing products provided at store ST1 (for example, a restaurant). In the menu data 332, data (for example, product lunches, B hamburgs, etc.) and data (for example, A lunch boxes, B lunch boxes, etc.) provided for take-out are introduced in the menu data 332. Image data, product number, price, text data indicating a calorie value, etc.). Similarly, the menu data 334 is menu data for introducing products provided at the store ST2 (for example, a confectionery store). The menu data 332 and 334 are transmitted to the server 300 from the terminal of the manager who manages the stores ST1 and ST2 or the store terminals 100 and 200, and stored in the menu data storage area 330. The menu data 332 and 334 may be updated every predetermined period (for example, once a week). For example, the store staff P3 of the store ST1 can easily update the menu data 332 by transmitting information on the daily menu (ie, photos, menu data) to the server 300 via the store terminal 100. Menu data can be easily updated by store staff at each store, as well as when specialized staff at the headquarters work.

  The terminal ID record storage area 340 is an area for storing record information 342 and 344 indicating the record of using the order system 2 in the past for each terminal ID. The performance information 342 is performance information corresponding to the terminal ID “U10” (that is, the terminal ID of the user terminal 10). The performance information 342 includes various information such as the contents, price, calorie value, date and time, and the date and time when the user P1 with the terminal ID “U10” ordered using the order system 2 in the past. included. Similarly, the performance information 344 is performance information corresponding to the terminal ID “U40” (that is, the terminal ID of the user terminal 40). The record information 342 and 344 is updated every time the user of the corresponding terminal ID uses the order system 2 (for example, every time a product is ordered or every time a store is visited).

  The take-out order management table 350 is a table for managing the order contents of take-out products made using the order system 2. Here, the “takeout product” is a product that a user who is a customer places an order in advance (or at a store), then visits the store to receive the ordered product and takes it home. The take-out product may be rephrased as “take-out product”. Hereinafter, in this specification, an order for a takeout product may be referred to as a “takeout order”. The takeout order management table 350 includes a terminal ID indicating a user terminal of a user who has made a takeout order, a store name where the takeout order has been placed, an order content, an order date and time, and a desired receipt date and time for the ordered takeout product. And combination information 350a and the like that are associated with the information indicating whether or not the settlement has been completed. In the take-out order management table 350, only combination information indicating an order in which at least one of settlement and receipt of take-out merchandise is incomplete is registered. For example, in the combination information 350a, the owner of the user terminal 10 having the terminal ID “U10” (that is, the user P1) orders one A lunch at the store ST1, and the order date is 10:00 on June 20, 2016. It is 00 minutes, and the received desired date and time for the ordered take-out product is 12:30 on the same day, indicating that the settlement has already been completed. The combination information 350a is registered in the takeout order management table 350 by executing a takeout order process (see FIG. 5) described later.

  The store order management table 360 is a table for managing the order contents of products provided in the store using the order system 2. Hereinafter, in this specification, an order for a product provided in a store may be referred to as a “store order”. In the store order management table 360, the terminal ID indicating the user terminal of the user who made the store order, the name of the store where the store order was placed, the location in the store, the order contents, the order date and time, and the settlement are completed. The combination information 360a and the like in which information indicating whether or not is associated is registered. Also in the store order management table 360, only combination information indicating an order for which at least one of settlement and product provision has not been completed is registered. For example, in the combination information 360a, the owner of the user terminal 40 with the terminal ID “U40” (that is, the user P2) orders one ramen while sitting on the table T01 of the store ST1, and the order date is 2016. It is 11:45 on June 20, indicating that the payment has already been completed. This combination information 360a is registered in the store order management table 360 by executing a store order process (see FIG. 6) described later.

(Configuration of store terminals 100 and 200; FIG. 4)
The store terminal 100 is a terminal device that is installed in the kitchen K of the store ST1 and is used by the store staff P3 of the store ST1, and is a system for managing orders from users (that is, customers) in the store ST1. Similarly, the store terminal 200 is a terminal device installed in the store ST2 and used by staff (not shown) of the store ST2, and is a system for managing orders from users in the store ST2.

  Hereinafter, the configuration of the shop terminal 100 will be described with reference to FIG. Since the store terminal 200 basically has the same configuration as the store terminal 100, the configuration will be described below using the store terminal 100 as an example. The store terminal 100 includes an operation unit 102, a display unit 104, a wired communication I / F 106, a control unit 110, and a memory 112.

  The operation unit 102 includes a plurality of keys. The store staff ST3 can input various instructions to the store terminal 100 by operating the operation unit 102. The display unit 104 is a display for displaying various information. The display unit 104 is a so-called touch panel and also functions as an operation unit. The expression “operation unit 102” below includes both the operation unit 102 itself and the display unit 104 that is a touch panel. The wired communication I / F 106 is an I / F for executing wired communication with the server 300. The control unit 110 executes various processes according to a program (not shown) stored in the memory 112.

  In the present embodiment, the control unit 110 acquires order data from the server 300 via the wired communication I / F 106 and causes the display unit 104 to display the order management screen 120 based on the acquired order data. The order management screen 120 includes a take-out order list 122 and a store order list 124. In the take-out order list 122, combination information 122a and the like indicating a take-out order currently being made for the store ST1 are registered. In the take-out order list 122, only combination information indicating an order in which at least one of settlement and receipt of take-out products is incomplete is registered. Similarly, in the store order list 124, combination information 124a indicating a store order currently being made for the store ST1 is registered. Also in the store order list 124, only combination information indicating an order for which at least one of settlement and product provision has not been completed is registered. By viewing the order management screen 120 displayed on the display unit 104 by the store staff P3, it is possible to confirm the contents of an incomplete order currently being made for the store ST1.

  Moreover, although not shown in figure, the control part 110 accesses the terminal ID track record storage area 340 in the memory 312 of the server 300 via the wired communication I / F 106, and records related to the store ST1 among the track record information 342 and 344. Can be acquired, and the acquired information can be displayed on the display unit 104. Thereby, the store staff P3 can grasp the order history and order tendency of the customer of the store, and can endeavor for service.

(Operation of each device when taking out orders; Fig. 5)
Next, with reference to FIG. 5, the operation of each device when the user P1 of the user terminal 10 corresponding to the terminal ID “U10” places a takeout order with respect to the store ST1 will be described. Below, each of the process which the control part 30 (or control part of the user terminal 40) of the user terminal 10 performs, the process which the control part 310 of the server 300 performs, and the process which the control part 110 of the shop terminal 100 performs are performed. The processing may be simply described as processing of the user terminal 10 (or the user terminal 40), processing of the server 300, and processing of the store terminal 100.

  First, the user P1 operates the operation unit 12 of the user terminal 10 and inputs a predetermined operation for browsing the menu screen of the store ST1. In that case, in S10, the user terminal 10 supplies a request signal including the terminal ID “U10” to the server 300. The request signal of S10 is a signal for requesting to browse the menu screen of the store ST1.

  When the server 300 acquires the request signal of S10 from the user terminal 10, the server 300 refers to the terminal ID record storage area 340 of the memory 312 and specifies the record information 342 corresponding to the terminal ID “U10” included in the request signal. The menu data 332 of the store ST1 is read from the menu data storage area 330. Then, the server 300 refers to information included in the record information 342 (for example, the usage frequency of the store ST1, the order contents so far, etc.) and generates target information for the terminal ID “U10”. The target information includes, for example, information indicating recommended products for the user P1 possessing the user terminal 10 indicated by the terminal ID “U10”, and coupons that can be used by the user P1 possessing the user terminal 10 indicated by the terminal ID “U10”. Various information corresponding to the terminal ID “U10”, such as the information shown, is included. Thereafter, in S12, the server 300 generates menu screen data of the store ST1 including the target information based on the target information and the menu data 332, and supplies the menu screen data to the user terminal 10.

  When acquiring the menu screen data of S12 from the server 300, the user terminal 10 causes the display unit 14 to display the menu screen according to the menu screen data in S14. The menu screen displayed in S14 includes a menu of take-out products provided at the store ST1. In the menu, various information such as a product number, a product name, a product image, a price, a calorie, and a component table are shown. Further, information for the terminal ID “U10” indicated by the target information (for example, recommended products, coupons, etc.) is also displayed on the menu screen displayed in S14.

  The user P1 operates the operation unit 12 of the user terminal 10 to select an ordered product (that is, a take-out product) on the menu screen of the store ST1, and inputs necessary information such as the quantity of the ordered product and a desired date and time for receiving the product. To do. In addition, on the menu screen, every time the user P1 selects an order product, the total calorie value and the nutritional value are calculated, and a recommended product for combination order is displayed. The display contents can be switched as appropriate. In this example, the user P1 selects the order product “A lunch” and inputs the quantity “1” and the desired date and time “June 20, 2016 12:30”. At this time, the user P1 can also perform an operation for using a coupon or the like. When the selection of the ordered product and the input of necessary information are completed, the user P1 then inputs settlement information (for example, credit card information).

  In this case, in S <b> 16, the user terminal 10 supplies the order data to the server 300. The order data includes product information including the order product selected by the user P1 and necessary information input by the user P1, the terminal ID “U10”, and the settlement information input by the user P1. The product information includes information indicating that the ordered product is a take-out product (that is, information indicating the type of the product) in addition to the information input by the user P1 (that is, necessary information) such as the quantity of the ordered product and the desired reception date and time. ) And various information such as order date and time.

  When the server 300 obtains the order data in S16 from the user terminal 10, in S18, the server 300 performs settlement based on the settlement information included in the order data. Next, in S20, the server 300 updates the record information 342 corresponding to the terminal ID “U10” based on the product information included in the order data, and takes out combination information including each piece of information indicated by the product information. Register in table 350. As a result, the combination information 350a in FIG. 3 is registered in the take-out order management table 350. Next, in S22, the server 300 supplies an order notice including each piece of information (that is, product information) included in the combination information 350a to the store terminal 100 of the store ST1.

  When the store terminal 100 acquires the order notification of S22 from the server 300, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S24. As a result, the combination information 122a in FIG. 4 is added to the take-out order list 122. As a result, the store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U10” by looking at the updated order management screen 120.

  Thereafter, the user P1 goes to the store ST1 while holding the user terminal 10 in accordance with the desired reception date and time specified at the time of ordering. On the other hand, the store staff P3 prepares the ordered product in time for the desired date and time.

  When the user P1 enters the store ST1, the user terminal 10 possessed by the user P1 enters the communication range 55 of the communication device 50 provided in the counter C of the store ST1 (see FIG. 1). Thereby, in S <b> 26, the user terminal 10 acquires the device ID “B50” from the communication device 50 via the BLEI / F 20. In subsequent S28, the user terminal 10 activates the application (that is, the application program 36). If the application is already activated at this time, the user terminal 10 maintains the activated state of the application. In S30, the user terminal 10 supplies the device ID “B50” acquired in S26 and the terminal ID “U10” of the own device to the server 300.

  The server 300 acquires the device ID “B50” and the terminal ID “U10” in S30. In subsequent S <b> 36, the server 300 refers to the take-out order management table 350 and identifies combination information 350 a including the terminal ID “U10”. Next, in S38, the server 300 updates the record information 342 corresponding to the terminal ID “U10”. Next, in S <b> 40, the server 300 supplies the store terminal 100 with a store visit notification including the terminal ID “U10” and the device ID “B50”.

  The store terminal 100 acquires a store visit notification in S40 from the server 300. In subsequent S42, the store terminal 100 executes a notification operation for notifying that the user of the user terminal 10 having the terminal ID “U10” (that is, the user P1) is visiting the store. In the notification operation, for example, the combination information 122a including the terminal ID “U10” in the order management screen 120 displayed on the display unit 104 is highlighted, and the user corresponding to the terminal ID “U10” is visiting the store. This may be done by displaying a message to that effect on the display unit 104. Further, the notification operation may include generating a voice message or the like for notifying that the user corresponding to the terminal ID “U10” is visiting the store. Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U10” is visiting the store for receiving the ordered product.

  Thereafter, the store staff P3 delivers the prepared order product to the user P1 who is visiting the store. At this time, the store staff P3 may omit the reconfirmation of the order details for the user P1. Thereafter, in S44, the store staff P3 operates the operation unit 102 of the store terminal 100 to input a predetermined completion operation. Thereby, the shop terminal 100 deletes the combination information 122a including the terminal ID “U10” in the order management screen 120 displayed on the display unit 104. In subsequent S <b> 46, the store terminal 100 supplies the server 300 with a completion notification indicating that the delivery of the ordered product corresponding to the terminal ID “U10” has been completed. The completion notification includes the terminal ID “U10”.

  The server 300 acquires the completion notification in S46. Next, in S <b> 48, the server 300 updates the takeout order management table 350. Specifically, server 300 deletes combination information 350 a including terminal ID “U10” included in the completion notification from takeout order management table 350. Thereby, in the order system 2 of a present Example, a series of operation | movement until goods are delivered to the user P1 after the user P1 performs a take-out order is completed.

  As described above, in this embodiment, when the server 300 acquires the device ID “B50” and the terminal ID “U10” in S30, the server 300 identifies the combination information 350a including the terminal ID “U10” (S36). Then, the server 300 supplies a store visit notification to the store terminal 100 (S40). When the store terminal 100 obtains the store visit notification, the store terminal 100 performs a notification operation (S42). Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U10” is visiting the store for receiving the ordered product. Then, the store staff P3 can omit reconfirmation work such as order contents when delivering the ordered product to the user P1. Therefore, according to the order system 2 of the present embodiment, in the situation where the user P1 orders the product in advance from the store ST1, and the user visits the store and receives the ordered product, the workload of the store staff P3 is reduced. Can be reduced.

  In this embodiment, the server 300 acquires order data including payment information from the user terminal 10 and executes payment using the payment information (S18). Therefore, when the user P1 visits the store ST1 to receive the product, there is no need to settle the ordered product at the store ST1. Therefore, the work load of the store staff P3 can be further reduced.

  In this embodiment, the server 300 supplies menu screen data including target information for the terminal ID “U10” to the user terminal 10 in S12. In S14, the user terminal 10 causes the display unit 14 to display a menu screen including information for the terminal ID “U10” indicated by the target information (for example, recommended products, coupons, and the like). Therefore, the server 300 of the present embodiment can provide a menu screen suitable for the user P1 to the user P1 corresponding to the terminal ID “U10”.

  In this embodiment, the server 300 supplies an order notification to the store terminal 100 in S22. Upon acquiring the order notification, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S24. The store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U10” by looking at the updated order management screen 120. The store staff P3 can easily confirm the order.

(Operation of each device at the time of store order; FIG. 6)
Subsequently, referring to FIG. 6, the operation of each device when the user P2 of the user terminal 40 corresponding to the terminal ID “U40” visits the store ST2 and places a store order while sitting at the table T01 is described. explain.

  The user P2 enters the store ST1 with the user terminal 40, and sits on the table T01. Thereby, the user terminal 40 possessed by the user P2 enters the communication range 65 of the communication device 60 provided in the table T01 of the store ST1. Thereby, in S60, the user terminal 40 acquires the device ID “B60” from the communication device 60 via the BLEI / F. In continuing S62, the user terminal 40 starts an application. If the application is already activated at this time, the user terminal 40 maintains the state where the application is activated. In S64, the user terminal 40 supplies the device ID “B60” acquired in S60 and the terminal ID “U40” of the own device to the server 300.

  The server 300 acquires the device ID “B60” and the terminal ID “U40” in S64. In subsequent S70, the server 300 registers the combination information including the terminal ID “U40” and the device ID “B60” in the store order management table 360, and records information 344 corresponding to the terminal ID “U40” (see FIG. 3). Update. Note that the combination information registered in the store order table at this time includes only the terminal ID “U40” and the device ID “B60”, and does not include other information (for example, order details). Next, in S <b> 72, the server 300 supplies the store terminal 100 with a store visit notification including the terminal ID “U40” and the device ID “B60”.

  The store terminal 100 acquires the store visit notification in S72 from the server 300. Next, in S74, the store terminal 100 performs a notification operation for notifying that the user corresponding to the terminal ID “U40” (that is, the user P2) is seated in the table T01 corresponding to the device ID “B60”. Run. The notification operation may be performed, for example, by causing the display unit 104 to display a message indicating that the user corresponding to the terminal ID “U40” is sitting on the table T01. Further, the notification operation may include generating a voice message or the like for notifying that the user corresponding to the terminal ID “U40” is sitting on the table T01. Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U40” is sitting on the table T01.

  Thereafter, the user P2 operates the operation unit of the user terminal 40 and inputs a predetermined operation for browsing the menu screen of the store ST1. In that case, in S <b> 76, the user terminal 40 supplies a request signal including the terminal ID “U40” to the server 300. The request signal of S76 is a signal for requesting to browse the menu screen of the store ST1.

  When acquiring the request signal of S76 from the user terminal 40, the server 300 specifies the record information 344 corresponding to the terminal ID “U40” and reads the menu data 332 of the store ST1 from the menu data storage area 330. Then, the server 300 refers to information included in the record information 344 (for example, the usage frequency of the store ST1, the order contents so far, etc.) and generates target information for the terminal ID “U40”. The target information includes, for example, information indicating recommended products for the user P2 possessing the user terminal 40 indicated by the terminal ID “U40”, and a coupon usable by the user P2 possessing the user terminal 40 indicated by the terminal ID “U40”. Various information corresponding to the terminal ID “U40” is included. Thereafter, in S78, the server 300 generates the menu screen data of the store ST1 including the target information based on the target information and the menu data 332, and supplies the menu screen data to the user terminal 40.

  When the user terminal 40 acquires the menu screen data of S78 from the server 300, in S79, the user terminal 40 displays the menu screen on the display unit according to the menu screen data. The menu screen displayed in S79 includes a menu of products provided in the store ST1. The menu includes various information such as a product number, product name, product image, price, calories, and ingredient table. Furthermore, information (for example, recommended products, coupons, etc.) for the terminal ID “U40” indicated by the target information is also displayed on the menu screen displayed in S79.

  The user P2 operates the operation unit of the user terminal 40 to select the ordered product and input necessary information such as the quantity of the ordered product on the menu screen of the store ST1. In addition, on the menu screen, every time the user P2 selects the ordered product, the total calorie value and the nutritional value are calculated, and the recommended product for the combination order is displayed. Switch display contents as appropriate. In this example, the user P2 selects the order item “ramen” and inputs the quantity “1”. At this time, the user P2 can also perform an operation for using a coupon or the like. When the selection of the ordered product and the input of necessary information are completed, the user P2 then inputs settlement information (for example, credit card information).

  In this case, in S80, the user terminal 40 supplies the order data to the server 300. The order data includes product information including the order product selected by the user P2 and necessary information input by the user P2, the terminal ID “U40”, and the settlement information input by the user P2. Also in this case, the product information includes information indicating that the ordered product is a product provided in the store ST1, in addition to the information (ie, necessary information) input by the user P2 such as the quantity of the ordered product. (Information indicating the type) and various information such as order date and time.

  When the server 300 obtains the order data in S80 from the user terminal 40, in S82, the server 300 performs settlement based on the settlement information included in the order data. Next, in S84, the server 300 updates the record information 344 corresponding to the terminal ID “U40” based on the product information included in the order data, and sets each information indicated by the product information in the combination registered in S70. Register additional information. Thereby, the combination information 360a of FIG. 3 is registered in the store order management table 360. Next, in S86, the server 300 supplies an order notice including each information (that is, product information) included in the combination information 360a to the store terminal 100 of the store ST1.

  When the store terminal 100 acquires the order notification in S86 from the server 300, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S88. Thereby, the combination information 124a of FIG. 4 is added to the store order list 124. As a result, the store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U40” by looking at the updated order management screen 120.

  Thereafter, the store staff P3 prepares the ordered product. Then, the store staff P3 carries the ordered product to the user P2 seated on the table T01 and provides the product. Thereafter, in S90, the store staff P3 operates the operation unit 102 of the store terminal 100 to input a predetermined completion operation. Thereby, the store terminal 100 deletes the combination information 124a including the terminal ID “U40” in the order management screen 120 being displayed on the display unit 104. In subsequent S <b> 92, the store terminal 100 supplies the server 300 with a completion notification indicating that the provision of the ordered product corresponding to the terminal ID “U40” has been completed. The completion notification includes the terminal ID “U40”.

  The server 300 acquires the completion notification in S92. Next, in S94, the server 300 updates the store order management table 360. Specifically, the server 300 deletes the combination information 360a including the terminal ID “U40” included in the completion notification from the store order management table 360. Thereby, in the order system 2 of a present Example, a series of operation | movement from the user P2 making a store order until goods are provided to the user P2 is completed.

  As described above, in this embodiment, when the server 300 acquires the terminal ID “U40” and the device ID “B60” in S64, the user P2 possessing the user terminal 40 indicated by the terminal ID “U40” is visiting the store. Yes, it can be understood that the user is seated at the table T01. After that, when the user P2 orders the product using the user terminal 40, the server 300 acquires order data including the terminal ID “U40” and the product information (S80). Next, the server 300 registers the combination information 360a (S84). Then, the server 300 supplies an order notification to the store terminal 100 (S86). When the store terminal 100 obtains the order notification, the store terminal 100 updates the content of the order management screen 120 (S88). Thereby, the store staff P3 can know that the user corresponding to the terminal ID “U40” visiting the store has ordered the product. That is, according to the order system 2 and the server 300 of this embodiment, even if the store ST1 is not equipped with a dedicated terminal for ordering, the user terminal 40 possessed by the user P2 can be used to receive product orders. Can do. Therefore, it is possible to reduce the burden on the store ST1 side, and to suppress the occurrence of an order mistake and reduce the work load of the store staff P3.

  In this embodiment, the server 300 acquires order data including payment information from the user terminal 40, and executes payment using the payment information (S82). For this reason, the store staff P3 does not need to settle (that is, settle) the ordered product at the cash register of the store ST1. Therefore, the work load of the store staff P3 can be further reduced.

  In this embodiment, the server 300 supplies menu screen data including target information for the terminal ID “U40” to the user terminal 40 in S78. In S80, the user terminal 40 causes the display unit to display a menu screen including information (for example, recommended products, coupons, etc.) for the terminal ID “U40” indicated by the target information. Therefore, the server 300 of this embodiment can provide a menu screen suitable for the user P2 to the user P2 corresponding to the terminal ID “U40”.

  In this embodiment, the server 300 supplies an order notification to the store terminal 100 in S86. Upon acquiring the order notification, the store terminal 100 updates the content of the order management screen 120 displayed on the display unit 104 in S88. The store staff P3 can know that a new order has been placed by the user corresponding to the terminal ID “U40” by looking at the updated order management screen 120. The store staff P3 can easily confirm the order.

(Second embodiment)
A description will be given centering on differences from the first embodiment. In the present embodiment, the communication devices 50 to 90 perform wireless communication with the user terminals 10 and 40 existing in the communication range 55 to 95, acquire the terminal ID from the user terminals 10 and 40, and the acquired terminal ID and This is different from the first embodiment in that it is a device that supplies its own device ID to the server 300. That is, the communication devices 50 to 90 according to the present embodiment do not repeatedly transmit the device ID, but detect that the user terminals 10 and 40 exist within the communication range 55 to 95, and the user terminals 10 and 40 are detected. This is different from the first embodiment in that it is a device that obtains a terminal ID from the first embodiment. In the present embodiment, the wireless communication performed between the communication devices 50 to 90 and the user terminals 10 and 40 is, for example, wireless communication according to the Wi-Fi system. The communication devices 50 to 90 of the present embodiment are, for example, Wi-Fi APs (abbreviations for Access Points). In this embodiment, since the communication devices 50 to 90 are such devices, a part of the operation of each device at the time of takeout order (FIG. 5) and the operation of each device at the time of store order (FIG. 6). The part is also different from the first embodiment.

(Operation of each device when taking out orders; Fig. 5)
This embodiment is different from the first embodiment in that the processes of S32 and S34 are executed instead of S26 to S30. That is, when the user P1 enters the store ST1, the user terminal 10 possessed by the user P1 enters the communication range 55 of the communication device 50 provided in the counter C of the store ST1 (see FIG. 1). ). Thereby, wireless communication is performed between the communication device 50 and the user terminal 10, and the communication device 50 acquires the terminal ID “U10” from the user terminal 10 in S32. In S <b> 34, the communication device 50 supplies the device ID “B50” of the own device and the acquired terminal ID “U10” to the server 300.

(Operation of each device at the time of store order; FIG. 6)
This embodiment is different from the first embodiment in that the processes of S66 and S68 are executed instead of S60 to S64. That is, the user P2 enters the store ST1 while holding the user terminal 40 and sits on the table T01. Thereby, the user terminal 40 possessed by the user P2 enters the communication range 65 of the communication device 60 provided in the table T01 of the store ST1. Thereby, wireless communication is performed between the communication device 60 and the user terminal 40, and the communication device 60 acquires the terminal ID “U40” from the user terminal 40 in S66. In S <b> 68, the communication device 60 supplies the device ID “B60” of the own device and the acquired terminal ID “U40” to the server 300.

  Even when the communication devices 50 to 90 of the present embodiment are used, the order system 2 can exhibit the same operational effects as those of the first embodiment.

  As mentioned above, although the Example of the technique disclosed by this specification was described in detail, said Example is only an illustration and does not limit a claim. The technology described in the claims includes various modifications and changes of the specific examples illustrated above. For example, the following modifications may be adopted.

(Modification 1) In the first embodiment, the communication devices 50 to 90 are devices that repeatedly transmit their own device IDs within the communication range 55 to 95. However, the communication devices 50 to 90 may be communication tags that can be read by the user terminals 10 and 40. In that case, the user terminals 10 and 40 may acquire the device ID from the communication device when the communication device exists within the reading range of the own device.

(Modification 2) In each of the above embodiments, the memory 312 of the server 300 includes the device ID management table 320, the menu data storage area 330, the terminal ID result storage area 340, the takeout order management table 350, and the store order management table. All 360 are equipped. Not limited to this, at least one of the device ID management table 320, the menu data storage area 330, the terminal ID result storage area 340, the takeout order management table 350, and the store order management table 360 is different from the server 300. It may be provided in the memory of the server. In that case, it is only necessary that the server 300 and the external server can communicate. In other words, the server 300 may not be configured by a single device, and may be configured by a combination of two or more devices.

(Modification 3) In each of the above embodiments, as shown in FIG. 6, when a store order is made, the menu is displayed on the user terminal 40 in a state where the user P2 comes to the store ST1 and is seated on the table T01. A screen is displayed. Then, the user P2 selects an ordered product (S80). Not limited to this, even in the case of a store order, the user P2 wishes to receive provision at the store before coming to the store ST1 via the user terminal 40, as in the case of a take-out order. May be ordered in advance. Then, after ordering, the user P2 may have the user terminal 40 and come to the store ST1.

(Modification 4) The server 300 monitors the combination information 350a, 360a, etc. registered in the takeout order management table 350 and the store order management table 360, and determines the store terminal according to the order contents indicated by the combination information 350a, 360a, etc. Management information related to store management may be supplied to 100, 200. The management information is, for example, information for advising that the food should be disposed of early, information for advising that the food should be ordered early, and the like.

(Modification 5) Instead of a communication device, an information code reader may be provided. In that case, an information code indicating the contents of the order may be displayed on the user terminal after the order (takeout order and store order). The terminal ID and the order details may be transmitted to the server 300 by causing the information code reader installed in the store ST1 to read the information code.

(Modification 6) In the menu screen displayed on the display unit 14 of the user terminal 10 in S14 of FIG. 5 and the menu screen displayed on the display unit of the user terminal 40 in S78 of FIG. A selection button that can select which of the orders is to be placed may be displayed. For example, when the user P1 selects a take-out order, a menu for take-out order may be displayed on the display unit 14.

(Modification 7) The store terminal 100 acquires an order notification (S22 in FIG. 5) regarding an order for a take-out product from the server 300, and then an alarm time (for example, 15 minutes before the desired date and time for receiving the product) May be performed, and when the alarm time arrives, a notification operation may be performed to notify that the user's desired product reception date and time is approaching. As a result, the store staff P3 can know that the offer desired date and time of the ordered take-out product is approaching, and can appropriately prepare the product according to the desired date and time. In addition, the possibility that the user P1 who has made a take-out order will wait after arriving at the store ST1 is reduced. Similarly, the store terminal 100 obtains that a predetermined time (for example, 10 minutes) elapses from the order date and time after obtaining the order notification (S86 in FIG. 6) regarding the order of the product provided at the store from the server 300. Monitoring may be performed to notify that a predetermined time has elapsed from the order when a predetermined time has elapsed. As a result, the store staff P3 can know that a predetermined time has elapsed since the store order, and can quickly prepare and provide the ordered product. In addition, the possibility that the user P2 who has placed the store order will wait for an excessively long time from ordering to product provision is reduced.

(Modification 8) In the menu screen displayed on the display unit 14 of the user terminal 10 in S14 of FIG. 5 and the menu screen displayed on the display unit of the user terminal 40 in S78 of FIG. An indication that the product has been sold out may be displayed. “Sold out” in this case includes, for example, a case where the maximum number of sales for each take-out product by time zone has been exceeded.

(Modification 9) In the example of FIG. 6 described above, an example in which the user P2 seated on the table T01 in the store ST1 places a store order will be described. Although not mentioned in the above example, the user P2 seated on the table T01 in the store ST1 can naturally take a take-out order from the menu screen. That is, it is naturally possible for a user who has eaten in the store to place a souvenir take-out order.

(Modification 10) The ordering system 2 may be applied to provide products by drive-through. For example, a user may order a product to be received through drive-through in advance from a menu screen displayed on the user terminal, and visit the store reception desk by car to receive the product. In that case, a communication device may be installed at the reception window.

  Further, the technical elements described in the present specification or drawings exhibit technical usefulness alone or in various combinations, and are not limited to the combinations described in the claims at the time of filing. Moreover, the technique illustrated in this specification or the drawings achieves a plurality of objects at the same time, and has technical usefulness by achieving one of the objects.

2: Order system 10: User terminal 12: Operation unit 14: Display unit 16: LTE I / F
18: Wi-Fi I / F
20: BLEI / F
30: Control unit 32: Memory 34: OS program 36: Application program 40: User terminal 50: Communication device 55: Communication range 60: Communication device 65: Communication range 70: Communication device 75: Communication range 80: Communication device 85: Communication Range 90: Communication device 95: Communication range 100: Store terminal 102: Operation unit 104: Display unit 106: Wired communication I / F
110: Control unit 112: Memory 120: Order management screen 122: Takeout order list 122a: Combination information 124: Store order list 124a: Combination information 200: Store terminal 300: Server 302: Operation unit 304: Display unit 306: Wireless communication I / F
308: Wired communication I / F
310: Control unit 312: Memory 320: Device ID management tables 320a to 320e: Combination information 330: Menu data storage area 332, 334: Menu data 340: Terminal ID result storage area 342, 344: Result information 350: Takeout order management table 350a: Combination information 360: Store order management table 360a: Combination information

Claims (7)

A first supply unit for supplying menu screen data representing a menu screen for introducing a store-provided product to a user terminal;
After the menu screen data is supplied to the user terminal, from the user terminal, a first acquisition unit that acquires a terminal ID indicating the user terminal and product information indicating an ordered product;
A storage control unit that associates the acquired terminal ID with the product information and stores them in a storage device;
After the terminal ID and the product information are stored in the storage device, at least one of the user terminal and a communication device that is provided in the store and is communicable with the user terminal A second acquisition unit that acquires the terminal ID and a device ID indicating the communication device;
When the terminal ID and the device ID are acquired, a specifying unit that specifies the terminal ID and the product information stored in the storage device;
A server comprising The product information includes information indicating that the ordered product is a product to be provided for being taken out of the store.
The server according to claim 1. The first acquisition unit further acquires, from the user terminal, payment information related to payment of the ordered product indicated by the product information.
The server according to claim 1 or 2. A third acquisition unit for acquiring a request including the terminal ID from the user terminal;
The first supply unit supplies the menu screen data including target information corresponding to the terminal ID included in the request to the user terminal when the request is acquired from the user terminal.
The server according to any one of claims 1 to 3. The second acquisition unit acquires the terminal ID and the device ID from the user terminal.
The server according to any one of claims 1 to 4. A second supply unit for supplying the acquired product information and the terminal ID to a store terminal provided in the store when the terminal ID and the product information are acquired;
The server according to any one of claims 1 to 5. A user terminal,
Communication equipment provided in the store;
And a server,
The server
Supply menu screen data representing a menu screen for introducing the store's provided products to the user terminal,
The user terminal is
When the menu screen data is acquired, the menu screen is displayed on the display unit,
After the menu screen is displayed on the display unit, the terminal ID indicating the user terminal and the product information indicating the ordered product are supplied to the server,
The server
After the menu screen data is supplied to the user terminal, the terminal ID and the product information are acquired from the user terminal,
The acquired terminal ID and the product information are associated with each other and stored in a storage device,
At least one of the communication device and the user terminal is
A device indicating the terminal ID and the communication device when the user terminal and the communication device shift to a communicable state after the user terminal supplies the server with the terminal ID and the product information. ID to the server,
The server
After the terminal ID and the product information are stored in the storage device, the terminal ID and the device ID are acquired from at least one of the communication device and the user terminal,
When the terminal ID and the device ID are acquired, the terminal ID and the product information stored in the storage device are specified.
Order system.

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