JP6227682B2 - Service support system, service support server and program - Google Patents

Description

  The present invention relates to a customer service support system, a customer service support server, and a program that support customer service for customers who visit a store.

  Conventionally, customer information such as customer attributes and purchase history is stored and managed in a database, and the database is searched based on the identification information recorded on the membership card brought by the store visitor. Systems that perform services such as extracting and giving points are known.

  For example, in Patent Document 1, the visit purpose information and clarity of a visit customer input from any of a plurality of mobile terminals carried by a plurality of personnel who visit the visit customer (store visitor), the customer service of the visit customer. Orientation is registered in the database, the customer service orientation of the general customer is derived based on the clarity of the purpose of visit of the registered visitor and the customer service orientation of the visit customer, and the derived customer service orientation unique to the visit customer Is a customer service support server that transmits to any or all mobile terminals. In the system including the customer service support server, an IC (Integrated Circuit) card is issued to a customer who has registered as a member, and an IC card sensor is installed at a store entrance or a sales floor, and is transmitted from the IC card by electromagnetic induction. When the IC card sensor detects the radio wave and transmits customer identification information, the customer service support server detects the approach of the store visitor and acquires information on the store visitor.

JP 2005-196297 A

  However, in order for the IC card sensor to recognize the IC card, the IC card must be brought close to the IC card sensor. Therefore, in an actual store, customer identification information is acquired from an IC card only when a visitor decides on a product to be purchased, visits a cash register for settlement, and presents an IC card (member card). It becomes possible to extract customer information. That is, at the stage where the store visitor selects a product and the store clerk is responding, the store clerk cannot grasp the customer information related to the store visitor. Therefore, it is difficult to effectively use the stored customer information for customer service.

  The present invention has been made in view of the circumstances described above, and a customer service support system, a customer service support server and a customer service support server that enables a store clerk to grasp customer information of customers who visit a store at appropriate timing and use it for customer service. One of the purposes is to provide a program.

  A customer service support system according to one aspect of the present invention is a customer service support system that supports customer service for a customer who visits a store. The customer service is stored in a storage unit that stores customer information, and transmits a predetermined signal. And when the mobile terminal carried by the customer receives the signal, the store information is obtained from the mobile terminal, and customer information corresponding to the identification information is obtained from the storage unit. A server to be acquired; and at least one display terminal that is disposed in the store and connected to the server via a communication network and receives and displays the customer information acquired by the server. It is.

  The customer information may include information related to customer attributes and information related to customer purchase history.

  The system further includes a recommendation engine for generating recommendation information for each cluster to which the customer belongs based on the sales data of the product, and the server obtains recommendation information suitable for the cluster to which the store visitor belongs from the recommendation engine. The information may be transmitted to the at least one display terminal.

  Further, at least one of the signal transmission units is provided in each of a plurality of stores, and the signal includes store identification information for identifying a store provided with the signal transmission unit that has transmitted the signal, Each of the display terminals is associated with the store identification information, the server further acquires the store identification information from the portable terminal, and is associated with the store identification information among the at least one display terminal. The customer information may be transmitted to the display terminal.

  A customer service support server according to an aspect of the present invention is a customer service support server that supports customer service to a customer who visits a store, and a portable terminal carried by the customer calls from a signal transmission unit provided in the store. When the received predetermined signal is received, the customer information corresponding to the identification information is acquired from the identification information acquisition unit that acquires the customer's identification information from the portable terminal and the storage unit that stores the customer information. A customer information acquisition unit, and a transmission unit that transmits the customer information acquired by the customer information acquisition unit to a display terminal arranged in the store.

  A customer service support program according to an aspect of the present invention is a customer service support program for supporting customer service to a customer who visits a store, and a mobile terminal carried by the customer calls from a signal transmission unit provided in the store. When the received predetermined signal is received, the step (a) of acquiring the store visitor identification information from the portable terminal, and the customer information corresponding to the identification information is acquired from the storage unit storing the customer information Step (b), and the step (c) of transmitting and displaying the customer information acquired in step (b) to a display terminal arranged in the store is executed by a computer.

  According to the present invention, a signal transmission unit for transmitting a predetermined signal is provided in a store, and when a mobile terminal carried by a visitor receives the signal, the customer service support server acquires customer identification information from the mobile terminal, Since customer information corresponding to the customer identification information is acquired and displayed on the display terminal, the store clerk can grasp customer information about the store visitor at an appropriate timing via the display terminal and use it for customer service. It becomes.

It is a figure showing a schematic structure of a customer service support system concerning an embodiment of the present invention. It is a figure which shows schematic structure of the customer service support server which concerns on embodiment of this invention. It is a figure showing a schematic structure of a recommendation engine concerning an embodiment of the present invention. It is a sequence diagram of the customer service support process which concerns on embodiment of this invention. It is the figure which illustrated the display screen of the customer information which concerns on embodiment of this invention. It is the figure which illustrated the display screen of recommendation information concerning the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

Embodiment (1) Configuration of Embodiment FIG. 1 is a diagram showing a schematic configuration of a customer service support system 10 according to the present embodiment.
The customer service support system 10 is a system that supports customer service for store visitors, and as shown in the figure, a beacon transmitter (signal transmitter) 100, a customer service support server 200, and a storage device 300 are provided. The recommendation engine 400 and the display terminal 500 are included. The customer service support server 200 and the display terminal 500 are connected via a communication network N. The portable terminal 600 is carried by a visitor and is connected to the communication network N as needed.

  Here, in FIG. 1, one beacon transmitter 100 and one display terminal 500 are illustrated. However, the present invention is not limited to this, and a plurality of beacon transmitters 100 and display terminals 500 are provided for communication. You may connect to the network N. For example, when there are a plurality of stores bearing the same brand, or a plurality of stores affiliated or affiliated, one or more beacon transmitters 100 and display terminals 500 may be arranged in each store.

  The beacon transmitter 100 transmits a signal including a predetermined radio wave (beacon) to the surroundings based on a communication standard such as BLE (Bluetooth (registered trademark) Low Energy). The beacon transmitter 100 is installed in the store, and the beacon can be received from the beacon transmitter 100 by a portable terminal within a range of several tens of centimeters to several tens of meters. That is, the beacon can be received by the portable terminal 600 from the time the person carrying the portable terminal 600 enters the store until the person leaves the store. The beacon includes a store ID as identification information for specifying the store where the beacon transmitter 100 is installed.

  The customer service support server 200 has a function of realizing customer service support for a store clerk by executing a dedicated application (computer program) in cooperation with the mobile terminal 600. When a visitor has a portable terminal 600 with a dedicated application installed and enters the target store, and the entry is detected, the customer service support server 200 starts the customer service support process.

  The customer service support server 200 is configured by, for example, a computer having high arithmetic processing capability, and a server function is realized by a predetermined server program operating on the computer. Here, the number of computers constituting the customer service support server 200 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  FIG. 2 is a block diagram illustrating a schematic configuration of the customer service support server 200. The customer service support server 200 includes a transmission / reception unit 210, a storage unit 220, and a processor 230. The transmission / reception unit 210 is an interface for inputting / outputting signals to / from an external device such as the communication network N and the storage device 300 and the recommendation engine 400.

  The storage unit 220 includes a disk drive, a semiconductor memory (ROM, RAM), and the like, and includes a control program for controlling each unit of the customer service support server 200 and a program for causing the customer service support server 200 to execute a predetermined operation. Store.

  The processor 230 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like and various registers, and executes various programs stored in the storage unit 220 to execute the customer service support server 200. Central control of each part. In addition, the processor 230 cooperates with the mobile terminal 600 to identify a store owner who owns the mobile terminal 600, and displays a dedicated application (computer) for displaying information about the store visitor (customer information) on the display terminal 500. Program).

  Specifically, the processor 230 includes an identification information acquisition unit 231, a customer information acquisition unit 232, and a recommendation information acquisition unit 233. The identification information acquisition unit 231 acquires a store ID and a customer ID, which is identification information for identifying a store visitor, from a signal input from the mobile terminal 600 to the customer service support server 200 via the communication network N. The customer information acquisition unit 232 acquires the customer information of the store visitor by searching for information stored in the storage device 300 based on the customer ID. On the other hand, the recommendation information acquisition unit 233 sends a request for information (recommendation information) on the product to be recommended to the store visitor along with the customer information and store ID of the store visitor to the recommendation engine 400, and recommend information corresponding to the store visitor is recommended. Obtained from engine 400.

  The storage device 300 is a general-purpose storage resource including a disk drive, a semiconductor memory (ROM, RAM), and the like. A member database (DB) 301, a purchase database (DB) 302, a product database (DB) 303, a store It has a database (DB) 304, an inventory database (DB) 305, and a beacon database (DB) 306.

  The member database 301 stores information (member information) relating to attributes of customers registered as members. The member information includes, for example, information such as the customer's name, address, telephone number, e-mail address, date of birth, and sex.

  The purchase database 302 stores information (purchase history information) related to a customer's purchase history. The purchase history information includes, for example, the name and price of the product purchased by the customer, the purchase date, the store (store ID) purchased, the number of points given according to the amount of the purchased product, the last visit date, and the average stay at the store Includes information such as time, store visit frequency, and average purchase amount.

  The customer information is information including these member information and purchase history information, and is managed by a customer ID given when the customer registers as a member.

  The product database 303 stores information (product information) related to handled products. The product information includes, for example, information such as the product number, product name, size development, color development, scheduled arrival date, manufacturer, etc. of each product.

  The store database 304 stores information related to stores (store information). The store information includes, for example, information such as store ID, location, business hours, target customer group, average sales, assigned staff, and peak hours of each store.

  The stock database 305 stores information (stock information) related to the stock of products. The inventory information includes, for example, information such as the number of items purchased, the number of sales, and the number of inventory calculated therefrom. The inventory information is managed in association with the store ID.

  The beacon database 306 manages the identification information (beacon ID) of the beacon transmitter 100 and the store to be installed in association with each other. Further, as will be described later, a reception history (log) of a signal (beacon reception signal) transmitted from the mobile terminal 600 to the customer service support server 200 in response to a beacon transmitted from the beacon transmitter 100 is recorded and managed. Specifically, the beacon database 306 records the time when the customer service support server 200 starts and ends the reception of the beacon reception signal for each customer ID and store ID included in the beacon reception signal. The difference between the reception start time (i.e., the store visit time) and the reception end time (i.e., the store exit time) is recorded as the visitor stay time.

  The information recorded in the beacon database 306 is further processed and used for customer management and store management. For example, information obtained by totaling stay time for each customer ID is used as customer information such as average stay time and store visit frequency in each customer's store. In addition, information obtained by counting the store visit time and stay time for each store ID is used as store information such as the degree of congestion and peak time for each time zone at each store, and is also used for analyzing customer behavior. Such information may be recorded in the store database 304, the purchase database 302, or the like.

  Here, in the present embodiment, the storage device 300 is provided outside the customer service support server 200, but the storage device 300 may be provided inside the customer service support server 200. Alternatively, the customer service support server 200 and the storage device 300 may be connected via the communication network N. In the latter case, a customer management server having a function of writing data to the member database 301 and the purchase database 302 and a search function may be provided instead of the storage device 300.

  The recommendation engine 400 generates recommendation information based on various types of information stored in the storage device 300, extracts recommendation information corresponding to a request from the customer service support server 200, and transmits it to the customer service support server 200. FIG. 3 is a diagram showing a schematic configuration of the recommendation engine 400. The recommendation engine 400 includes a transmission / reception unit 410, a storage unit 420, and a processor 430. The transmission / reception unit 410 is an interface that inputs and outputs signals between the customer service support server 200 and the storage device 300.

  The storage unit 420 includes a disk drive, a semiconductor memory (ROM, RAM), and the like, and stores a control program for controlling each unit of the recommendation engine 400 and a program for causing the recommendation engine 400 to execute a predetermined operation. . The storage unit 420 also includes a recommendation database (DB) 421 that stores recommendation information aggregated for each customer cluster.

  The processor 430 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage unit 420 to execute the recommendation engine 400. Centrally control each part. Specifically, the processor 430 includes a recommendation information generation unit 431 and a recommendation information extraction unit 432.

  The recommendation information generation unit 431 performs weekly processing by calculation processing such as clustering and collaborative filtering based on information such as the attributes of the customer who purchased the product, sales data, the store where the product was sold, and the current inventory status. The best selling, the co-sale rate, and the like are calculated for each customer cluster and stored in the recommendation database 421. This calculation process is preferably constructed by analyzing and learning customer service behavior of veteran clerk.

  When recommendation information is requested from the customer service support server 200, the recommendation information extraction unit 432 extracts recommendation information that matches the cluster to which the store visitor belongs based on the specific customer information and store ID received together with the request. .

  Here, in the present embodiment, the recommendation engine 400 is directly connected to the customer service support server 200 and the storage device 300, but between the recommendation engine 400 and the customer service support server 200, and between the recommendation engine 400 and the storage device 300. May be connected via a communication network N to transmit and receive information.

  The display terminal 500 is a terminal used by a store clerk, and is preferably a portable terminal held by the store clerk. The display terminal 500 can exchange data with the customer service support server 200 via the communication network N such as a tablet, a notebook computer, a smartphone, a mobile phone, a personal digital assistant (PDA), and a wearable terminal, and customer information. It is possible to use a terminal device having the display unit 510 capable of displaying the above. The display terminal 500 is associated with a store ID assigned to each store where the display terminal 500 is arranged.

  The display terminal 500 includes a processor, an input device such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for connecting to the communication network N, a storage such as a disk drive or a semiconductor memory (ROM, RAM, etc.). Has resources. The storage resource stores an operating system program, a communication interface driver program, various data, and the like. The storage resource stores a dedicated application (computer program) for displaying customer information and recommendation information on the screen and performing customer service support in cooperation with the customer service support server 200 by being executed by the processor. ing. Further, a dedicated application for giving a cash register function to the display terminal 500 may be stored in a storage resource, and the display terminal 500 may be used as a cash register.

  The mobile terminal 600 is a mobile terminal held by a visitor, and uses any terminal device that can exchange data with the customer support server 200 via the communication network N, such as a smartphone, a mobile phone, and a personal digital assistant (PDA). can do. The portable terminal 600 includes a processor, an input device such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for connecting to the communication network N, a storage resource such as a disk drive or a semiconductor memory (ROM, RAM, etc.). It has.

  The storage resource stores an operating system program, a communication interface driver program, various data, and the like. In addition, a dedicated application (computer program) for detecting / identifying a store visitor or using a customer service support service in cooperation with the customer service support server 200 is executed on the storage resource. It is remembered. Specifically, the dedicated application sets the mobile terminal 600 so that the beacon transmitted by the beacon transmitter 100 can be received and stores the beacon when the mobile terminal 600 receives the beacon. A function of generating a beacon reception signal including the ID and the customer ID registered in the portable terminal 600 at the time of member registration and transmitting the signal to the customer service support server 200 via the communication network N is executed. The mobile terminal 600 continues to transmit a beacon reception signal continuously or intermittently at a predetermined period while it is within the receivable range of the beacon transmitted by the beacon transmitter 100. Thereby, the customer service support server 200 can detect visits and exits of customers who hold the portable terminal 600.

  The communication network N includes a communication network capable of transmitting and receiving information to and from the customer service support server 200, the display terminal 500, and the mobile terminal 600. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, a combination thereof, or the like. Regardless of whether it is wired or wireless.

(2) Operation of Embodiment Hereinafter, a case where the store visitor A visits the store B will be described as an example.
FIG. 4 is a sequence diagram of the customer service support process.
First, when the store visitor A enters the store B, the mobile terminal 600 possessed by the store visitor A receives a beacon transmitted from the beacon transmitter 100 (step S11) (step S21).

  When the mobile terminal 600 receives the beacon, the mobile terminal 600 receives the customer ID of the store visitor A registered in itself and the store ID of the store B included in the beacon along with the beacon reception signal via the communication network N. It transmits to the support server 200 (step S22). As the identification information of the store visitor A, information that can identify the store visitor A, such as terminal-specific information such as the MAC address of the mobile terminal 600, or the email address of the store visitor A, is transmitted instead of the customer ID. May be.

  The customer service server 200 receives the customer ID and store ID of the customer A via the communication network N from the mobile terminal 600 (step S31).

  Subsequently, the customer service support server 200 extracts customer information (member information and purchase history information) of the visitor A by searching the member database 301 and the purchase database 302 using the customer ID acquired from the mobile terminal 600. (Step S32). In addition, when information other than the customer ID (such as a MAC address or a mail address) is received from the mobile terminal 600, a search may be performed based on such information.

  The customer service support server 200 transmits the extracted customer information to the display terminal 500 (step S33). At this time, the customer information is transmitted to the display terminal 500 associated with the store ID acquired from the portable terminal 600. In response to this, the display terminal 500 receives the customer information and displays it on the display unit 510 (step S51).

  When customer A is not registered as a member and customer information of customer A cannot be extracted, customer service support server 200 displays a message instructing customer A to urge member registration to display terminal 500. May be sent to and displayed.

  FIG. 5 is a diagram illustrating an example of a customer information display screen. As shown in FIG. 5, the display unit 510 of the display terminal 500 displays the attributes and face photo of the store visitor A, the date and time of visiting the store, the recent purchase history, the tendency of purchase behavior, and the like. By referring to the customer information displayed on the display unit 510, the store clerk of the store B can grasp the attributes, preferences, etc. of the store visitor A and use them for customer service.

  Subsequently, the customer service support server 200 transmits a request for recommendation information to the recommendation engine 400 together with the customer information of the customer A and the store ID of the store B (step S34). In response to this, the recommendation engine 400 extracts recommendation information that matches the attribute of the store visitor A (step S41), and transmits it to the customer support server 200 (step S42). At this time, the recommendation engine 400 may transmit recommendation information for recommending only products that are in stock at the store B or a store near the store B based on the received store ID. Alternatively, when there are a plurality of recommended products, recommendation information for preferentially recommending products with a large inventory may be transmitted. In this case, the recommendation information may include a setting for discounting a product to be recommended preferentially.

  The customer service server 200 receives the recommendation information (step S35), and transmits this recommendation information to the display terminal 500 (step S36). At this time, as in step S33, the recommendation information is transmitted to the display terminal 500 associated with the received store ID. The display terminal 500 receives the recommendation information and displays it on the display unit 510 (step S52).

FIG. 6 is a diagram illustrating a recommendation information display screen. As shown in FIG. 6, on the display unit 510 of the display terminal 500, the best-selling products and the like corresponding to the attributes of the store visitor A (for example, males in their 30s) are displayed. In addition, the purchased product co-sale rate search function can search for products that tend to be purchased together with a certain product. Thus, the store clerk of the store B can recommend to the store A an appropriate product such as a product that the store visitor A may be interested in by referring to the recommendation information displayed on the display unit 510.

  Here, the customer information display screen (see FIG. 5) displayed on the display terminal 500 and the recommendation information display screen (see FIG. 6) are switched to each other by a predetermined operation (double tap, etc.) on the screen. You may be made to do. Alternatively, customer information and recommendation information may be simultaneously displayed on one screen.

  As described above, according to the present embodiment, the customer service support server 200 starts the customer service support process triggered by the reception of the beacon by the mobile terminal 600, and displays the customer information of the store visitor on the display terminal 500. Therefore, the store clerk can grasp customer information at an appropriate timing. Therefore, for example, even a clerk who is not familiar with the store visitor or a store clerk who has little customer service experience can refer to the customer information displayed on the display terminal 500 to perform customer service that suits the store visitor. Become.

  In addition, according to the present embodiment, recommended information is extracted based on customer information and further displayed on the display terminal 500, so that the store clerk can serve customers more appropriately based on the displayed recommended information. It can be performed. Therefore, even a clerk who has little customer service experience can recommend appropriate products based on the knowledge of veteran store clerk to a store visitor, and can improve customer service skills.

DESCRIPTION OF SYMBOLS 10 ... Customer service support system 100 ... Beacon transmitter 200 ... Customer service server 210 ... Transmission / reception unit 220 ... Storage unit 230 ... Processor 231 ... Identification information acquisition unit 232 ... Customer information acquisition unit 233 ... Recommendation information acquisition unit 300 ... Storage device 301 ... Member database (DB)
302 ... Purchasing database (DB)
303 ... Product database (DB)
304 ... Store database (DB)
305 ... Inventory database (DB)
306 ... Beacon database (DB)
400 ... Recommendation engine 410 ... Transmission / reception unit 420 ... Storage unit 421 ... Recommendation database (DB)
430 ... Processor 431 ... Recommendation information generation unit 432 ... Recommendation information extraction unit 500 ... Display terminal 510 ... Display unit 600 ... Mobile terminal N ... Communication network

Claims (5)

A customer service support system that supports customer service for customers visiting a store,
A storage unit that stores customer information;
One or more provided in each of a plurality of stores, a signal transmission unit for transmitting a beacon signal including store identification information for identifying the store;
The customer is connected to a mobile terminal carried by the customer via a network, receives a beacon reception signal transmitted from the mobile terminal, acquires customer identification information included in the received beacon reception signal, and acquires the customer identification information A server that obtains customer information corresponding to the storage unit,
At least one display terminal that is arranged in the store and is connected to the server via a communication network and receives and displays the customer information acquired by the server;
With
A dedicated application is stored in the portable terminal, and when the dedicated application receives the beacon signal, the store identification information included in the beacon signal and the store visitor registered in the portable terminal are stored. Generating a beacon reception signal including customer identification information, and causing the portable terminal to execute a function of transmitting the beacon reception signal to the server without going through the signal transmitter ,
Each of the at least one display terminal is associated with the store identification information,
The server acquires the store identification information included in the beacon reception signal received from the mobile terminal, and transmits the customer information to a display terminal associated with the store identification information.
Customer service support system.   The customer service support system according to claim 1, wherein the customer information includes information related to customer attributes and information related to a customer purchase history. A recommendation engine that generates recommendation information for each cluster to which the customer belongs based on the sales data of the product;
The customer service support system according to claim 1, wherein the server acquires recommendation information that matches a cluster to which the store visitor belongs from the recommendation engine, and transmits the recommendation information to the at least one display terminal. A customer service support server that supports customer service for customers visiting a store,
An identification information acquisition unit connected to a mobile terminal carried by the store visitor via a network, receiving a beacon reception signal transmitted from the mobile terminal, and acquiring customer identification information included in the received beacon reception signal; ,
A customer information acquisition unit for acquiring customer information corresponding to the customer identification information from a storage unit in which customer information is stored;
A transmission unit that transmits and displays the customer information acquired by the customer information acquisition unit to a display terminal disposed in the store;
With
The store is provided with at least one signal transmission unit that transmits a beacon signal including store identification information for identifying the store,
A dedicated application is stored in the portable terminal, and when the dedicated application receives the beacon signal, the store identification information included in the beacon signal and the store visitor registered in the portable terminal are stored. Generating a beacon reception signal including customer identification information, and causing the portable terminal to execute a function of transmitting the beacon reception signal to the customer service support server without passing through the signal transmission unit ,
The transmission unit acquires the store identification information included in the beacon reception signal received from the mobile terminal, and transmits the customer information to a display terminal associated with the store identification information.
Customer service server. A program that supports customer service for customers visiting the store,
The store is provided with at least one signal transmission unit that transmits a beacon signal including store identification information for identifying the store,
In the step (a) of connecting to a mobile terminal carried by the store visitor via a network, receiving a beacon reception signal transmitted from the mobile terminal, and acquiring customer identification information included in the received beacon reception signal In the portable terminal, a dedicated application is stored, and when the dedicated application receives the beacon signal, the store identification information included in the beacon signal and the registered in the portable terminal Generating a beacon reception signal including customer identification information of the store visitor, and causing the portable terminal to execute a function of transmitting the beacon reception signal to the customer service support server without going through the signal transmission unit , (A) and
Step (b) of acquiring customer information corresponding to the customer identification information from a storage unit in which customer information is accumulated;
The customer information acquired in step (b) is a step (c) that is transmitted and displayed on a display terminal arranged in the store, and is included in the beacon reception signal received from the mobile terminal Obtaining store identification information and transmitting the customer information to a display terminal associated with the store identification information, step (c);
A program that causes a computer to execute.

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