JP7235369B1 - Information processing system, information processing terminal, information processing method, program - Google Patents

Abstract

An object of the present invention is to not be able to promptly respond appropriately to customers when serving customers. An information processing system according to the present disclosure includes a transmitting device 20 for transmitting clerk identification information identifying a clerk P into a store, and a customer terminal possessed by a customer U in the store and receiving the clerk identification information in the store. 10 and a management server 30 . The customer terminal 10 includes identification information transmission means for associating the received salesclerk identification information with customer identification information identifying the customer who owns the customer terminal and transmitting the associated information to the management server. The management server 30 transmits the information of the customer identified by the customer identification information transmitted from the customer terminal 10 to the salesclerk terminal 20 possessed by the salesclerk identified by the salesclerk identification information associated with the customer identification information. A customer information providing means is provided. [Selection drawing] Fig. 1

Description

The present disclosure relates to an information processing system, an information processing terminal, an information processing method, and a program used for customer service at a store.

2. Description of the Related Art In a store such as a retail store, a store clerk serves customers who visit the store. At this time, it is an issue for the store side to improve the quality of customer service by the store clerk, and for example, a system as described in Patent Document 1 is disclosed.

The system in Patent Literature 1 includes a customer terminal owned by a customer, a store clerk terminal owned by a store clerk, and a customer management server for managing customer data. Then, the customer management server acquires the customer ID of the customer terminal that has visited the store, checks pre-registered customer data corresponding to the customer ID, and acquires the customer service ID that identifies the clerk included in the customer data. . Further, the customer management server notifies the reception instruction to the salesclerk terminal of the salesclerk identified by the reception staff ID. As a result, a pre-registered clerk can serve a customer, thereby improving the quality of customer service.

JP 2022-36257 A

However, even if the technology described in Patent Document 1 is used, if there is no store clerk registered in advance for the customer, another store clerk serves the customer. In this case, the problem arises that the other salesclerks cannot immediately grasp what kind of customer the customer is and cannot promptly take appropriate action according to the customer.

Therefore, the object of the present disclosure is to provide an information processing system that can solve the above-mentioned problem that a store clerk cannot promptly take an appropriate response to a customer when serving the customer. to provide.

An information processing system, which is one form of the present disclosure,
a transmission device for transmitting clerk identification information for identifying a clerk within the store;
a customer terminal possessed by a customer in the store and receiving the salesclerk identification information in the store;
a management server connected to the customer terminal via a network;
with
The customer terminal comprises identification information transmission means for associating the received salesclerk identification information with customer identification information identifying the customer who owns the customer terminal and transmitting the associated information to the management server,
The management server transmits the customer information identified by the customer identification information transmitted from the customer terminal to the salesclerk terminal possessed by the salesclerk identified by the salesclerk identification information associated with the customer identification information. with customer information provision means to transmit,
take the configuration.

Further, an information processing method, which is one embodiment of the present disclosure,
A transmitting device transmits clerk identification information for identifying a clerk inside the store,
A customer terminal possessed by a customer in the store receives the clerk identification information in the store, and associates the received clerk identification information with the customer identification information identifying the customer possessing the customer terminal. send to the management server;
A management server connected to the customer terminal via a network converts information of the customer identified by the customer identification information transmitted from the customer terminal to the salesclerk identification information associated with the customer identification information. Send to the clerk terminal owned by the identified clerk,
take the configuration.

Further, an information processing terminal that is one embodiment of the present disclosure includes:
An information processing terminal owned by a clerk,
a transmitting means for transmitting clerk identification information for identifying a clerk within the store;
When the transmitted clerk identification information is received by a customer terminal owned by a customer in the store, the customer identification information for identifying the customer and the clerk identification information are associated with each other at the customer terminal and sent via a network. Customer information acquisition means for acquiring information of a customer identified by the customer identification information associated with the salesclerk identification information, which is transmitted to the management server connected via the network and further transmitted from the management server in response to this. and,
with
take the configuration.

Further, an information processing method, which is one embodiment of the present disclosure,
An information processing method using an information processing terminal owned by a store clerk,
Send clerk identification information that identifies the clerk to the store,
When the transmitted clerk identification information is received by a customer terminal owned by a customer in the store, the customer identification information for identifying the customer and the clerk identification information are associated with each other at the customer terminal and sent via a network. Acquisition of customer information identified by the customer identification information associated with the salesclerk identification information, which is transmitted to the management server connected to the management server and further transmitted from the management server in response to this,
take the configuration.

In addition, the program, which is one form of the present disclosure,
In the information processing terminal owned by the clerk,
Send clerk identification information that identifies the clerk to the store,
When the transmitted clerk identification information is received by a customer terminal owned by a customer in the store, the customer identification information for identifying the customer and the clerk identification information are associated with each other at the customer terminal and sent via a network. Acquisition of customer information identified by the customer identification information associated with the salesclerk identification information, which is transmitted to the management server connected to the management server and further transmitted from the management server in response to this,
to carry out the process,
take the configuration.

By being configured as described above, the present disclosure can promptly take an appropriate response according to the customer when the store clerk serves the customer.

1 is a block diagram showing the overall configuration of an information processing system according to Embodiment 1 of the present disclosure; FIG. 2 is a block diagram showing the configuration of each device disclosed in FIG. 1; FIG. 2 is a diagram showing an example of information displayed on the salesclerk terminal disclosed in FIG. 1; FIG. 2 is a diagram showing an example of information displayed on the customer terminal disclosed in FIG. 1; FIG. 2 is a diagram showing an outline of the operation of the information processing system disclosed in FIG. 1; FIG. 2 is a sequence diagram showing the operation of the information processing system disclosed in FIG. 1; FIG. 2 is a sequence diagram showing the operation of the information processing system disclosed in FIG. 1; FIG.

<Embodiment 1>
A first embodiment of the present disclosure will be described with reference to FIGS. 1 to 7. FIG. 1 to 4 are diagrams for explaining the configuration of the information processing system, and FIGS. 5 to 7 are diagrams for explaining the processing operation of the information processing system.

[composition]
The information processing system according to the present embodiment is used by a clerk P in a store T to serve a customer U who has visited the store T. FIG. As shown in FIG. 1, the information processing system includes a customer terminal 10 possessed by a customer U visiting a store T, a salesclerk terminal 20 possessed by a salesclerk P of the store T, a management server 30 connected to a network N, and A database server 40 is provided.

In this embodiment, the store T is a real store that sells products such as clothes, bags, miscellaneous goods, and accessories. However, the store T may be a store that sells any product or a store that provides services. In addition, the store T is not limited to one store, and a plurality of stores may form a group. good too. Each configuration will be described below.

The customer terminal 10 is composed of a general information processing device including an arithmetic device, a storage device, a transmission/reception device, and the like. In particular, in this embodiment, the customer terminal 10 is a portable information processing terminal such as a smart phone owned by the customer U. Here, it is assumed that the customer U has registered as a customer with the store T in advance. Therefore, the customer U is given a customer ID (customer identification information) for identifying the customer U, and customer information including the customer ID is registered in the customer database 41 of the database server 40 .

The customer information includes personal information such as the customer U's name, address, telephone number, and e-mail address, and attribute information such as the customer U's sex, age, and preferences. Furthermore, the customer information includes usage information that indicates how the customer U uses the store T. FIG. The usage information is, for example, information on products purchased by the customer U at the actual store of the store T or on the website, and information on products viewed at the actual store or the website. Specifically, the product information is registered in association with the customer ID of the customer U from the store terminal of the actual store where the product was purchased, or the barcode of the product is registered by the customer U using the customer terminal 10 at the actual store. is associated with the customer ID and registered. Product information is registered in association with the customer ID when the customer U purchases or browses the product on the website logged in using the customer ID. However, the customer information including the usage information described above may be registered in the customer database 41 by any method.

A customer application provided by the store T is installed in the customer terminal 10 . The customer application is incorporated into the customer terminal 10 by the arithmetic unit executing the program, and constructs the beacon processing unit 11 and the product information processing unit 12 as shown in FIG.

The beacon processing unit 11 (identification information transmitting means) has a function of receiving beacon information transmitted within the store T via a transmitting/receiving device. The beacon information is, for example, information that is transmitted from the store clerk terminal 20 or a transmission device by short-range wireless communication such as Bluetooth (registered trademark) at regular time intervals, as will be described later. (clerk identification information). Then, when the beacon information is received, the beacon processing unit 11 associates the clerk ID included in the beacon information with the customer ID stored in the storage unit in the customer terminal 10, and transmits the information as a beacon log via the network N. It has a function of transmitting to the management server 30 by It is assumed that the customer ID is stored in the customer terminal 10 by some method, such as being stored in the customer terminal 10 when the customer U logs into an application installed in the customer terminal 10, for example.

The beacon processing unit 11 also has a function of acquiring and storing salesclerk information of the salesclerk P identified by the salesclerk ID included in the received beacon information. For example, the store clerk information is the store clerk P corresponding to the store clerk ID transmitted from the management server 30 in response to the transmission of the store clerk ID included in the received beacon information to the management server 30 as described above. The information includes the name, photograph of the face, name of the store to which the customer belongs, and the like.

The merchandise information processing unit 12 (merchandise information associating means) associates the store clerk ID included in the received beacon information with the merchandise information input to the customer terminal 10 to obtain the customer ID of the customer U who owns the customer terminal 10 . It also has a function of transmitting to the management server 30 via the transmitting/receiving device. At this time, the product information is information on products introduced or browsed by the customer U while being served by the clerk P in the store T. For example, when the customer U reads the barcode attached to the product with the camera of the customer terminal 10 in the store T, the product photos, materials, etc. can be obtained from the web server accessed according to the address included in the barcode. Product information introducing the product is transmitted, and the product information is input to the customer terminal 10 . For this reason, as will be described later, after the customer U receives the beacon information at the store T through the customer terminal 10, the customer U will be served by the salesclerk P corresponding to the salesclerk ID included in the received beacon information. The store clerk ID of the store clerk P who has received the order and the product information of the product browsed and input at that time are associated with each other and transmitted to the management server 30 . As shown in FIG. 4, the product information processing unit 12 displays the store clerk information of the store clerk P with the associated store clerk ID and the product information of the product introduced or browsed at that time on the display screen of the customer terminal 10. can be displayed in

The store clerk terminal 20 is composed of a general information processing device including an arithmetic device, a storage device, a transmission/reception device, and the like. In particular, in the present embodiment, the store clerk terminal 20 is a portable information processing terminal such as a smart phone owned by the store clerk P. Here, the store clerk P belongs to the store T, is a person who serves the customer U in the store T, and is assigned a store clerk ID (clerk identification information) for identifying the store clerk P. In addition, salesclerk information including the salesclerk ID is stored in an information processing device such as the management server 30, and is transmitted from the management server 30 to the customer terminal 10 as will be described later. The salesclerk information includes, for example, information such as the name of the salesclerk P, a photograph of the face, and the name of the store to which the salesclerk belongs, in association with the salesclerk ID.

The salesclerk terminal 20 incorporates a salesclerk application provided by the store T. FIG. The store clerk application is incorporated into the store clerk terminal 20 by executing the program by the arithmetic unit, and constructs the beacon transmission unit 21 and the usage information processing unit 22 as shown in FIG.

The beacon transmitting unit 21 (transmitting means) transmits beacon information including a store clerk ID for identifying the store clerk P via a transmitting/receiving device. Therefore, the store clerk terminal 20 in which the beacon transmission unit 21 is built functions as a transmission device for transmitting beacon information. At this time, the beacon transmission unit 21 transmits beacon information at regular time intervals by short-range wireless communication such as Bluetooth (registered trademark). If so, the beacon information will be transmitted within the store T. However, the beacon transmission unit 21 is not limited to transmitting beacon information by short-range wireless communication, and may transmit beacon information by any communication method.

In this embodiment, a case where the salesclerk terminal 20 is equipped with the beacon transmission unit 21 will be described, but the salesclerk terminal 20 may not be equipped with the beacon transmission unit 21 . In that case, the shop T will be provided with a separate transmission device for transmitting beacon information. Then, like the beacon transmission unit 21 described above, the transmission device transmits beacon information including the clerk ID at regular time intervals by short-range wireless communication such as Bluetooth (registered trademark). Note that the transmitting device that transmits the beacon information is not limited to being installed in the store T, and may be held by the store clerk P.

The usage information processing section 22 (customer information acquisition means) has a function of acquiring customer information transmitted from the management server 30 via the transmission/reception device and displaying it on a display screen, as will be described later. For example, when the salesclerk terminal 20 logs in to the salesclerk application using the salesclerk ID, the customer information transmitted from the management server 30 to the salesclerk terminal 20 corresponding to the salesclerk ID can be displayed on the display screen. can. Here, the customer information is the information of the customer U who owns the customer terminal 10 that has received the beacon information transmitted by the beacon transmission unit 21 described above. include. For example, the customer information is information registered in the customer database 41 described above, and examples include personal information including contact information such as customer U's name, address, telephone number, and e-mail address, customer U's sex, age, etc. , attribute information such as preferences, and usage information, including information on products purchased by the customer U at the actual store or website of the store T, and information on products browsed at the actual store or website.

FIG. 3 shows an example when the customer information acquired by the usage information processing section 22 is displayed on the display screen of the store clerk terminal 20. As shown in FIG. As shown in this figure, the usage information processing unit 22 stores, as customer information, the name and attributes of the customer U, the usage status such as the number of times of use and the usage amount, and the images of the products that have been browsed or registered as favorites and the products that have been purchased. indicate. The customer information may include product information inferred by the management server 30 or the like from the past purchase history or browsing history, as shown in the recommendation of FIG.

The management server 30 is composed of one or a plurality of general information processing devices including an arithmetic device, a storage device, a transmission/reception device, and the like. The management server 30 is connected to the customer terminal 10, the store clerk terminal 20, and the database server 40 via the network N. FIG. And the management server 30 is provided with the information acquisition part 31 and the information provision part 32, as shown in FIG. Each function of the information acquisition unit 31 and the information provision unit 32 can be realized by executing a program for realizing each function stored in the storage device by the arithmetic unit. The management server 30 also includes a customer service information storage unit 33 . The customer service information storage unit 33 is configured by a storage device. Each configuration will be described in detail below.

The information acquisition unit 31 acquires the clerk ID included in the beacon information transmitted from the customer terminal 10 that has acquired the beacon information at the store T as described above, and the customer ID of the customer U who owns the customer terminal 10. Obtain the associated beacon log via the transceiver. Then, the information acquisition unit 31 stores the acquired beacon log including the associated store clerk ID and customer ID in the customer service information storage unit 33 .

In addition, the information acquisition unit 31 acquires the information associated with the store clerk ID and the product information transmitted from the customer terminal 10 together with the customer ID as described above, and stores the information in the customer service information storage unit 33. Remember. The information in which the store clerk ID and the product information are associated, for example, associates the store clerk P serving the customer U in the store T with the product introduced or browsed by the customer U during the service by the store clerk P. It is information that represents the status of customer service.

When the information providing unit 32 (customer information providing means) receives the beacon log in which the clerk ID and the customer ID are associated with each other from the customer terminal 10 as described above, the information providing unit 32 receives the customer U corresponding to the customer ID included in the beacon log. customer information from the customer database 41 of the database server 40 . Then, the information providing unit 32 transmits the acquired customer information to the store clerk terminal 20 possessed by the store clerk P corresponding to the store clerk ID included in the beacon log via the transmitting/receiving device. For example, the information providing unit 32 transmits the customer information to the salesclerk terminal 20 so that it can be viewed on the salesclerk terminal 20 logged into the salesclerk application with the salesclerk ID included in the beacon log.

Specifically, the information providing unit 32, as shown in FIG. 3, of the customer U corresponding to the customer ID included in the beacon log, personal information such as the name, attribute information, usage status information such as the number of times of use and the amount of use , use information such as images of products browsed or registered as favorites and images of purchased products are extracted as customer information from the customer database 41 and transmitted to the clerk terminal 20.例文帳に追加Note that the information providing unit 32 may infer recommended products from the past purchase history, browsing history, attributes, etc. of the customer U, and include information on such products in the customer information.

Further, when the information providing unit 32 receives the beacon log in which the clerk ID and the customer ID are associated with each other from the customer terminal 10 as described above, the information providing unit 32 provides the clerk information of the clerk P corresponding to the clerk ID included in the beacon log. , from a storage device such as the management server 30 . Then, the information providing unit 32 transmits the acquired salesclerk information to the customer terminal 10 possessed by the customer U corresponding to the customer ID included in the beacon log via the transmitting/receiving device. For example, the information providing unit 32 transmits the salesclerk information to the customer terminal 10 so that it can be browsed on the customer terminal 10 logged into the customer application with the customer ID included in the beacon log.

[motion]
Next, the operation of the information processing system described above will be described. First, description will be made with reference to a diagram showing the flow of information in FIG. 5 and a sequence diagram in FIG.

First, in the customer database 41 of the database server 40, customer information of customers U visiting the store T is registered. The customer information includes personal information such as the name of the customer U, attribute information such as gender, age, and preferences, and usage information indicating how the customer U uses the store T in association with the customer ID. The usage information is, for example, information on products purchased by the customer U at the actual store of the store T or on the website, and information on products viewed at the actual store or the website.

Further, in the management server 30, store clerk information of a store clerk P who serves customers at the store T is registered. The store clerk information includes information such as the name of the store clerk P, a face photo, and the name of the store to which the store clerk belongs, in association with the store clerk ID.

In the situation described above, first, in the store T, the store clerk P operates the store clerk terminal 20 to start the store clerk application. Then, the store clerk P operates the store clerk application to transmit beacon information including the store clerk P's ID. As a result, as shown in FIG. 5, beacon information is transmitted from the store clerk terminal 20 to the inside of the store at regular time intervals by short-range wireless communication such as Bluetooth (registered trademark). However, the store clerk P may operate the store clerk terminal 20 so as to transmit the beacon information after the customer U comes to the store T, as will be described later. Note that the beacon information may be transmitted from a transmission device different from the store clerk terminal 20 installed in the store T. FIG.

Then, when the customer U comes to the store T, the customer U operates the customer terminal 10 that the customer U has and activates the customer application. Then, the customer terminal 10 receives the beacon information transmitted inside the store T by the customer application (arrow Y1 in FIG. 5, steps S1 and S2 in FIG. 6). When the customer terminal 10 receives the beacon information, the customer terminal 10 associates the store clerk ID included in the beacon information with the customer ID stored in the storage unit in the customer terminal 10, and sends it to the management server as a beacon log via the network N. 30 (arrow Y2 in FIG. 5, step S3 in FIG. 6).

The management server 30 receives the beacon log including the clerk ID and the customer ID transmitted from the customer terminal 10, and stores it in the storage device (step S4 in FIG. 6). Then, the management server 30 acquires the customer information of the customer U corresponding to the customer ID included in the beacon log from the database server 40 (arrow Y3 in FIG. 5, step S5 in FIG. 6). Subsequently, the management server 30 transmits the acquired customer information to the clerk terminal 20 possessed by the clerk P corresponding to the clerk ID included in the beacon log (arrow Y4 in FIG. 5, step S6 in FIG. 6). .

As a result, the customer information of the customer U who visited the store T is displayed on the clerk application of the clerk terminal 20 of the clerk P (step S7 in FIG. 6). For example, as shown in FIG. 3, the customer U's photo, name, attributes, usage status of the store T, products browsed or registered as favorites, purchased products, past purchase history and browsing history of the customer U, Recommended products inferred from attributes etc. are displayed.

The store clerk P can browse the customer information of the customer U visiting the store T on the store clerk terminal 20 and serve the customer U. In other words, the store clerk P can recognize the attributes of the customer U, past purchased products, favorite products, etc., and serve the customer. As a result, the store clerk P can promptly take appropriate action according to the customer U, thereby improving the service. In addition, the customer U can also receive customer service suitable for him/herself, and the degree of satisfaction can be improved.

Next, another operation of the information processing system described above will be described with reference to the sequence diagram of FIG. Here, as described above, a further operation will be described in a situation where the salesclerk P who has acquired the customer information of the customer U is serving the customer U. FIG.

First, as described above, when the management server 30 receives from the customer terminal 10 the beacon log that associates the clerk ID and the customer ID included in the beacon information, the management server 30 responds to the clerk ID included in the beacon log. The store clerk information of the store clerk P is acquired and transmitted to the customer terminal 10 possessed by the customer U corresponding to the customer ID included in the beacon log (step S11 in FIG. 7).

Then, the customer terminal 10 acquires salesclerk information such as the name of the salesclerk P serving the customer, the face photograph, and the name of the store to which the customer belongs. After that, the customer U inputs product information into the customer application installed in the customer terminal 10 while being served by the store clerk P. For example, the customer U reads the bar code attached to the product with the camera of the customer terminal 10 in the store T to input the product information of the product. Then, the customer terminal 10 associates and registers the store clerk ID of the store clerk P who received the customer service and the input product information (step S7 in FIG. 7). As a result, for example, in the customer application of the customer terminal 10, as shown in FIG. 4, it is possible to display the clerk information of the clerk P who received the customer service and the input product information. Such information can be displayed on the customer application even after the customer U leaves the store T, for example. As a result, the customer U can later use the website operated by the store T to specify and purchase the product that was input when receiving the customer service.

Further, the customer terminal 10 associates the store clerk ID of the store clerk P who received the service with the input product information, and transmits the information to the management server 30 . At this time, the customer terminal 10 also associates and transmits the customer ID of the customer U of the customer terminal 10 who is the sender. Then, the management server 30 stores the associated store clerk ID and product information in the storage device together with the customer ID that is the transmission source. As a result, the store T side checks the associated store clerk ID, product information, and customer ID stored in the management server 30, so that the customer U of the customer ID being served by the store clerk P of the store clerk ID is associated. It can be seen that the product corresponding to the product information that is present has been browsed. Therefore, by checking the purchase history of the customer U of the customer ID later, even if the customer U purchases the product on the website of the store T, the customer service effect by the clerk P who served the customer can be measured and grasped. can do.

Although the present disclosure has been described with reference to the above-described embodiments and the like, the present disclosure is not limited to the above-described embodiments. Various changes can be made to the configuration and details of the present disclosure that a person skilled in the art can understand within the scope of the present disclosure. In addition, at least one or more of the functions provided by the management server 30 described above may be executed by an information processing device installed and connected to any location on the network, that is, by so-called cloud computing. may

It should be noted that the programs described above can be stored and supplied to computers using various types of non-transitory computer readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (eg, flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical discs), CD-ROMs (Read Only Memory), CD-Rs, CD-R/W, semiconductor memory (eg, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be delivered to the computer on various types of transitory computer readable medium. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer-readable media can deliver the program to the computer via wired channels, such as wires and optical fibers, or wireless channels.

<Appendix>
Some or all of the above embodiments may also be described as the following appendices. An outline of the configuration of an information processing system, an information processing terminal, an information processing method, and a program according to the present disclosure will be described below. However, the present disclosure is not limited to the following configurations.
(Appendix 1)
a transmission device for transmitting clerk identification information for identifying a clerk within the store;
a customer terminal possessed by a customer in the store and receiving the salesclerk identification information in the store;
a management server connected to the customer terminal via a network;
with
The customer terminal comprises identification information transmission means for associating the received salesclerk identification information with customer identification information identifying the customer who owns the customer terminal and transmitting the associated information to the management server,
The management server transmits the customer information identified by the customer identification information transmitted from the customer terminal to the salesclerk terminal possessed by the salesclerk identified by the salesclerk identification information associated with the customer identification information. with customer information provision means to transmit,
Information processing system.
(Appendix 2)
The information processing system according to Appendix 1,
The transmitting device is configured to transmit the salesclerk identification information to the store by short-range wireless communication.
Information processing system.
(Appendix 3)
The information processing system according to Appendix 1,
The transmission device is configured by the clerk terminal,
Information processing system.
(Appendix 4)
The information processing system according to Appendix 1,
The customer information providing means of the management server transmits usage information representing usage status of the store by the customer to the salesclerk terminal as customer information identified by the customer identification information transmitted from the customer terminal. do,
Information processing system.
(Appendix 5)
The information processing system according to appendix 4,
The customer information providing means of the management server transmits information on products purchased or browsed by the customer at the actual store or website of the store as the usage information to the salesclerk terminal.
Information processing system.
(Appendix 6)
The information processing system according to Appendix 1,
The customer terminal comprises merchandise information association means for associating the salesclerk identification information with the input merchandise information and transmitting the information to the management server.
Information processing system.
(Appendix 7)
A transmitting device transmits clerk identification information for identifying a clerk inside the store,
A customer terminal possessed by a customer in the store receives the clerk identification information in the store, and associates the received clerk identification information with the customer identification information identifying the customer possessing the customer terminal. , to a management server connected to the customer terminal via a network,
The management server transmits the information of the customer identified by the customer identification information transmitted from the customer terminal to the salesclerk terminal possessed by the salesclerk identified by the salesclerk identification information associated with the customer identification information. Send,
Information processing methods.
(Appendix 8)
An information processing terminal owned by a clerk,
a transmitting means for transmitting clerk identification information for identifying a clerk within the store;
When the transmitted clerk identification information is received by a customer terminal owned by a customer in the store, the customer identification information for identifying the customer and the clerk identification information are associated with each other at the customer terminal and sent via a network. Customer information acquisition means for acquiring information of a customer identified by the customer identification information associated with the salesclerk identification information, which is transmitted to the management server connected via the network and further transmitted from the management server in response to this. and,
Information processing terminal with
(Appendix 9)
An information processing method using an information processing terminal owned by a store clerk,
Send clerk identification information that identifies the clerk to the store,
When the transmitted clerk identification information is received by a customer terminal owned by a customer in the store, the customer identification information for identifying the customer and the clerk identification information are associated with each other at the customer terminal and sent via a network. Acquisition of customer information identified by the customer identification information associated with the salesclerk identification information, which is transmitted to the management server connected to the management server and further transmitted from the management server in response to this,
Information processing methods.
(Appendix 10)
In the information processing terminal owned by the clerk,
Send clerk identification information that identifies the clerk to the store,
When the transmitted clerk identification information is received by a customer terminal owned by a customer in the store, the customer identification information for identifying the customer and the clerk identification information are associated with each other at the customer terminal and sent via a network. Acquisition of customer information identified by the customer identification information associated with the salesclerk identification information, which is transmitted to the management server connected to the management server and further transmitted from the management server in response to this,
A program for executing a process.

10 Customer terminal 11 Beacon processing unit 12 Merchandise information processing unit 20 Clerk terminal 21 Beacon transmission unit 22 Usage information processing unit 30 Management server 31 Information acquisition unit 32 Information providing unit 33 Customer service information storage unit 40 Database server 41 Customer database U Customer P Clerk T Store N Network

Claims (10)

a transmission device that transmits first identification information that identifies a person within a predetermined area;
a receiving terminal that receives the first identification information;
a management server;
with
The receiving terminal comprises identification information transmitting means for associating the received first identification information with second identification information identifying the receiving terminal and transmitting the information to the management server;
The management server stores the information corresponding to the second identification information transmitted from the receiving terminal as the first information processing possessed by the person identified by the first identification information associated with the second identification information. Equipped with means for providing information to be sent to the terminal,
Information processing system. The information processing system according to claim 1,
The transmitting device is configured to transmit the first identification information within the predetermined area by short-range wireless communication,
Information processing system. The information processing system according to claim 1,
The transmitting device is configured by the first information processing terminal,
Information processing system. The information processing system according to claim 1,
The information providing means of the management server transmits, to the first information processing terminal, usage information representing usage status of the store, which is the predetermined area, by the person corresponding to the second identification information transmitted from the receiving terminal. do,
Information processing system. a transmission means for transmitting first identification information for identifying a person within a predetermined area;
When the first identification information is received by the receiving terminal, the receiving terminal associates the second identification information for identifying the receiving terminal with the first identification information and transmits the first identification information to the management server. Information for acquiring information corresponding to the second identification information associated with the first identification information transmitted from the management server in response to the information processing terminal possessed by the person identified by the first identification information acquisition means;
Information processing terminal with The information processing terminal
Transmitting first identification information identifying a person within a predetermined area,
When the first identification information is received by the receiving terminal, the receiving terminal associates the second identification information for identifying the receiving terminal with the first identification information and transmits the first identification information to the management server. Acquiring information corresponding to the second identification information associated with the first identification information transmitted from the management server in response to the information processing terminal possessed by the person identified by the first identification information,
Information processing methods. to the information processing terminal,
Transmitting first identification information identifying a person within a predetermined area,
When the first identification information is received by the receiving terminal, the receiving terminal associates the second identification information for identifying the receiving terminal with the first identification information and transmits the first identification information to the management server. Acquiring information corresponding to the second identification information associated with the first identification information transmitted from the management server in response to the information processing terminal possessed by the person identified by the first identification information,
A program for executing a process. receiving information in which the first identification information and the second identification information for identifying the receiving terminal are associated with each other from the receiving terminal that has received the first identification information for identifying the person transmitted within a predetermined area; information acquisition means;
Information provision for transmitting information corresponding to the second identification information received from the receiving terminal to a first information processing terminal possessed by a person identified by the first identification information associated with the second identification information means and
Information processing device with The information processing device
receiving information in which the first identification information and the second identification information for identifying the receiving terminal are associated with each other from the receiving terminal that has received the first identification information for identifying the person transmitted within a predetermined area; ,
transmitting information corresponding to the second identification information received from the receiving terminal to a first information processing terminal possessed by a person identified by the first identification information associated with the second identification information;
Information processing methods. information processing equipment,
receiving information in which the first identification information and the second identification information for identifying the receiving terminal are associated with each other from the receiving terminal that has received the first identification information for identifying the person transmitted within a predetermined area; ,
transmitting information corresponding to the second identification information received from the receiving terminal to a first information processing terminal possessed by a person identified by the first identification information associated with the second identification information;
A program for executing a process.

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