JP2006184946A - Method and system for supporting store business - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a technology for grasping the visit of a customer without requesting the customer himself or herself to operate a terminal. <P>SOLUTION: This method for supporting store business is provided by using a customer terminal equipped with a radio communication means and a storage device in which an identifier is preliminarily stored, a database management system in which data associated with an identifier are stored, a gate radio communication means connected through a data communication line to the database management system, and installed in the entrance/exit of each of a plurality of stores and a plurality of store terminals connected through the data communication line to the database management system to be used in the stores. When a customer passes through the entrance/exit of the store to visit the store, an identifier is transmitted from the customer terminal to the gate radio communication means, and primary information associated with the identifier is retrieved by a database management system, and secondary information is generated based on a retrieval result. The primary information and the secondary information are transmitted to the store terminal, and outputted by the store terminal. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing system that manages personal information related to individuals who have entered and exited a building such as a store. After entering the building, the terminal or terminal operator installed in the building takes action. The present invention relates to acquisition of information on a person who does not exist and various information processing based on the acquired information.

  Financial institutions also rely on personal and corporate deposits to raise working capital. In recent years, as a financial institution, there has been a demand for an active sales style that actively encourages the use of funds not only for corporations but also for individual useful customers. In order to expand sales of products for individual customers, it is important to conduct sales activities within the sales office, which are the main contact opportunities with individual customers.

  However, the development of ATM (Automated-Teller Machine) technology has improved the efficiency of sales office operations in deposit and withdrawal transactions and transfer transactions, but most customers who visit financial institutions complete transactions using only ATMs. As a result, the opportunity to interact directly with the contact person has decreased. As a result, opportunities to directly interact with the contact person have decreased, and sales opportunities and timely provision of information to customers have decreased.

  On the other hand, analysis of behavior patterns for financial institutions such as customer motives, interests, steady transactions, and deposit trends has become difficult year by year as lifestyles diversify. From these aspects as well, it is difficult to provide timely advice on customer deposit management.

  In other words, while sales opportunities are decreasing, the types of products that should be sold are increasing. Under such circumstances, it is required to increase the number of sales opportunities and to select an appropriate product for each customer and perform a lean sales activity.

  Advances in IT technology have streamlined sales office operations, and various information about customers has already been accumulated in the database. It is required to conduct sales activities by effectively utilizing such data.

  However, it takes a certain amount of processing time to search for data coming to the store in the database and execute a process of selecting a product according to the customer according to the search result. If this type of database is located at a location remote from the customer's store, further data transmission time is required. In order to develop an effective business during a short time when an individual customer stays at a sales office, it is desirable to avoid such a waiting time due to processing time and transmission time.

  In the prior art, there is a technique for capturing a customer's visit by requesting a reception operation from the customer who visits the store (see, for example, Patent Document 1).

JP 2004-157704 A (Page 4, FIG. 1)

  The present invention has been made in view of the above situation, and the problem to be solved by the present invention is to provide a technology capable of capturing a customer's visit without requiring a terminal operation by the customer himself / herself. It is to be. Another object of the present invention is to provide a technology capable of capturing customers who stay in the store without receiving service from a contact person in charge or an ATM after visiting the store. It is another object of the present invention to provide a technique for selecting a product suitable for a customer without requesting a terminal operation by the customer himself.

  In order to solve the above problems, the present invention provides the following store sales support method and system.

  The present invention relates to a method for supporting sales at a store, a customer terminal comprising a wireless communication means and a storage device in which an identifier is stored in advance, a database management system for storing data associated with the identifier, a database management system and data communication In a method using a plurality of store terminals that are connected via a line and connected via a data communication line to a gate wireless communication means that is installed at each entrance of a plurality of stores and a database management system. Step 1 for transmitting an identifier from the customer terminal to the gate wireless communication means when entering the store through the store entrance and exit, and primary information associated with the identifier transmitted in Step 1 from the database management system And causing the computer to execute a process of generating secondary information based on the search result; Step 3 for transmitting at least part of the secondary information and secondary information to a store terminal belonging to the same store as the gate wireless communication means that received the identifier in Step 1, and the store terminal receiving the information in Step 3, A store sales support method comprising: a step 4 of outputting at least a part of the received information to a user of the store terminal.

  Here, the customer terminal is, for example, an ATM card, a passbook, a mobile phone or the like equipped with a ubiquitous chip computer having a wireless communication function. The store terminal is a terminal used in the store, and corresponds to a contact terminal used by a contact person, a mobile terminal used by a lobby salesperson, and an ATM (Automated-Teller Machine). The secondary information is, for example, promotion information and individual business information described later.

  As a result, prior to the customer contacting the window / lobby salesperson or operating the ATM, the primary information stored in advance for the customer is searched, and the secondary information is retrieved based on the searched primary information. Can be generated.

  The method further includes a step 5 of transmitting an identifier from the customer terminal to the gate wireless communication means when passing through the store entrance and exiting the store, and the store terminal receiving the information in the step 3 according to the step 5 May include a step 6 of discarding part or all of the received information related to the identifier. Thereby, since the primary information and secondary information delivered to the store terminals are discarded, the resources of these terminals can be saved. This is useful from the viewpoint of confidentiality of information because unnecessary personal information is discarded.

  If the store terminal is an ATM and executes transaction processing in parallel with stage 4, when the customer starts the ATM operation, secondary information such as individual business information can be presented without delay.

  Stage 3 may be transmitted without waiting for a request from the store terminal. At this stage, it is not certain which store terminal in the store will process the customer, but it will be processed at the store terminal in the store unless the customer leaves the store without doing anything. The primary information and the secondary information are distributed in advance to the store terminal in the store. In this way, it is possible to display these information earlier by the transmission time of the primary information and the secondary information as compared with the case of transmitting after waiting for a request from the store terminal.

  Further, the present invention provides a method for supporting sales in a store, a customer terminal including a wireless communication unit and a storage device in which an identifier is stored in advance, a gate computer installed at a store entrance and including a gate wireless communication unit, and A method using a plurality of store terminals used in a store, wherein the identifier is transmitted from the customer terminal to the gate wireless communication means, and the reception standby list for recording the identifier or the information associated with the identifier includes: The process of adding the identifier received in step 1 or the information associated with the identifier is performed by the computer, and the output device of the storefront terminal relates to the information associated with the identifier or the identifier currently recorded in the reception waiting list. 3 outputs a message to the user, and the identifier or the identifier is associated with the identifier at the store terminal. In accordance with input of the information, to provide a store sales support method characterized by corresponding processing for deleting information from the reception waiting list computer comprises 4 to run.

  As a result, of the customers currently in the store, the customer who is not responding by the window, lobby salesperson, etc., and the customer who has not operated the ATM is recorded in the reception waiting list, and a message corresponding to this is recorded. Since it is displayed on the storefront terminal, it is possible to notify the person in charge of the window and the lobby salesperson of the presence of customers who have not done anything after visiting the store.

  If the message related to the identifier or the information associated with the identifier is output in step 3 according to the elapsed time since it was recorded in the reception waiting list in step 2, the message strength is set to the elapsed time. It can be changed accordingly. As a result, it is also possible to display a message prompting a warning to a person in the store without doing anything for an extremely long time.

  The present invention also provides a customer terminal comprising a wireless communication means and a storage device in which an identifier is stored in advance, a database management system for storing data associated with the identifier, a database management system, and a system for supporting sales at a store. A gate wireless communication means connected via a data communication line and installed at each entrance of a plurality of stores, and a plurality of store terminals connected to the database management system via a data communication line and used in the store When the customer terminal passes through the store entrance, the customer terminal transmits an identifier to the gate wireless communication means, the database management system searches the primary information associated with the identifier transmitted from the customer terminal, and the database management system searches Generating secondary information based on the primary information, and at least the primary information and the secondary information; The computer is transmitted to a store terminal belonging to the same store as the gate wireless communication means that has received the identifier, and the store terminal receives the at least part of the primary information and the secondary information, The store sales support system is characterized in that at least a part of the received information is output to the user.

  In this store sales support system, a computer is provided for determining whether the customer terminal has visited or left the store based on the communication result between the customer terminal and the gate wireless communication means. A part or all of the information relating to the customer terminal that has been stored may be discarded.

  In this store sales support system, the store terminal is an ATM (Automated-Teller Machine) and executes transaction processing in parallel with outputting at least a part of the primary information and the secondary information. It is good to do.

  In this store sales support system, the generated secondary information and the primary information based on the generated secondary information may be transmitted without waiting for a request from the store terminal.

  Further, the present invention provides a system for supporting sales in a store, a customer terminal including a wireless communication unit and a storage device in which an identifier is stored in advance, a gate computer installed at a store entrance and including a gate wireless communication unit, and The customer terminal includes a plurality of store terminals used in the store, transmits the identifier from the customer terminal to the gate wireless communication means when passing through the store entrance, and records the identifier or the information associated with the identifier in the reception waiting list. An output device of the storefront terminal is provided for the information associated with the identifier or identifier currently recorded in the reception waiting list, including a computer that executes processing for adding the identifier or information associated with the identifier transmitted by the terminal. A store sales support system characterized by outputting a message to

  The store sales support system may include a computer that executes processing for deleting the corresponding information from the reception waiting list in response to an input of the identifier or information associated with the identifier at the storefront terminal.

  In this store sales support system, a message related to the identifier or the information associated with the identifier may be output according to the elapsed time since the identifier or the information associated with the identifier is recorded in the reception waiting list.

  According to the present invention, after a customer visits the store, before the customer actually receives a service from a window, lobby salesperson, ATM, etc., the customer can be identified to provide information for supporting the sales activities in the store. .

  In the present invention, in a financial institution, a counter terminal used by a counter person in charge, an automatic teller machine (hereinafter referred to as ATM), and a plurality of ubiquitous chip computers that perform wireless data communication are used. A ubiquitous chip computer is an ultra-thin chip computer that is highly integrated and ultra-compact and can be embedded in paper, clothes, cards, and the like. The ubiquitous chip computer is embedded in a passbook or ATM card, and when a customer who owns the ubiquitous chip visits the store, the ubiquitous chip will have the bankbook / ATM card holder for the higher-level bank computer system, window terminal device, ATM, and other terminals. Notify the customer's visit to the store.

  As a result, after visiting the store, it is possible to notify the person in charge of the window or the lobby salesperson of the presence of customers who do not use the window or ATM, etc., thereby prompting guidance work or monitoring of suspicious persons.

  In addition, by processing data obtained from the ubiquitous chip computer and data prepared in advance in the account information database, transaction information database, and customer information database, and displaying various information necessary for sales activities for customers on the terminal Supporting sales activities such as lobby salespersons.

  A storefront sales support system 1 that is Embodiment 1 of the present invention will be described with reference to FIG. The storefront sales support system 1 includes a store system 200 installed in each store and a bank system 100 connected to a plurality of store systems 200 via a network 80. The bank system 100 is provided in a head office building or a data center, for example. The network 80 is a data communication line network such as the Internet or a private line network.

  The bank system 100 includes a customer management system 101 including a customer information database, an account system 102 including an account information database, and an information system 103 including a transaction information database. The customer information database is a database that stores personal information such as a customer's name, address, contact information, and telephone number. The customer information database further stores data for indicating the appearance characteristics such as the customer's age, height, body shape, hair, eyes, and skin color. For example, image data of customer photos may be stored.

  The branch office system 200 includes a gate computer 10, an ATM 40, a counter installation computer device 50, a portable terminal 60 for a clerk, other terminals 70, and a local network 90. The gate computer 10 includes a wireless communication unit 11 for performing wireless communication with the ubiquitous chip computers 201 and 301 embedded in the ATM card 20 or the bankbook 30 and is installed near the entrance of a branch office or the entrance of an ATM corner. The employee terminal 60 is a terminal carried by a lobby salesperson, for example. The gate computer 10, ATM 40, window installation computer device 50, portable employee terminal 60, and other terminals 70 are connected to the network 80 and the bank system 100 via the local network 90.

  Each customer carries an ATM card 20 and a passbook 30. A plurality of ubiquitous chip computers are mounted on either or both of the ATM card 20 and the bankbook 30. Ubiquitous chip computers 201 and 301 (not shown) include a processor, a storage device that holds data and a program executed by the processor, and wireless communication for performing modulation / demodulation during data transmission and wireless communication with the gate computer 10. And a power supply unit including a battery, a large-capacity capacitor, and the like. Instead of the power supply unit, as a part of the wireless communication unit or separately from the wireless communication unit, a wireless power receiving unit that receives power supply from the outside via electromagnetic waves and supplies power to other devices may be provided. Good.

  The wireless communication performed by the wireless communication unit of the ubiquitous chip computer and the gate computer 10 is, for example, an electromagnetic coupling method (mutual induction method), an electromagnetic induction method (induction electromagnetic field method), a radio wave method (radiated electromagnetic wave) regardless of the transmission medium. Any of the optical system) and the optical system may be used.

  Next, an outline of the operation of the storefront sales support system 1 will be described.

  When the customer visits the bank office, the ubiquitous chip computers 201 and 301 embedded in the ATM card 20 or the passbook 30 owned by the customer are linked with the gate computer 10 through wireless data communication. As a result, the gate computer 10 automatically detects a customer visit and generates store visit information.

  Next, the gate computer 10 and the bank system 100 cooperate to acquire the past visit history and transaction information of the customer who has visited the store, and based on this information, the financial activities to be performed for the customer. Prepare information about the product. Hereinafter, information prepared by the bank system 100 based on information received from the ubiquitous chip computers 201 and 301 via the gate computer 10 and distributed to each terminal of the branch office system 200 will be referred to as distribution information. Further, the banking system 100 and the branch office system 200 cooperate to distribute the distribution information to each terminal of the branch office system 200.

  The distribution information is distributed to devices in the branch office system 200 such as the ATM 40, the window terminal 50, the clerk's portable terminal 60, and other terminals 70 in accordance with subsequent customer actions. These devices execute predetermined processing such as displaying part or all of the distribution information as appropriate to the operator of the terminal such as a customer, a contact person, or a lobby salesperson. Thereby, information is presented to the customer. In addition, the customer service representative and the lobby salesperson are informed of who is the customer in the store, and information that assists the customer in carrying out sales activities is presented.

  When the customer leaves the store, wireless data communication is performed again between the ubiquitous chip computers 201 and 301 and the gate computer 10, and the gate computer 10 generates store exit information and transmits it to the bank system 100. The store exit information is recorded by the bank system 100. In addition, each terminal that has been transmitted to the terminal of the sales office system 200 discards the customer information of the corresponding customer, and ends the screen display that the customer is visiting the store. As a result, it is possible to notify only the customers who are currently in the store to the contact person in charge or the lobby salesperson. Moreover, since unnecessary information is deleted, the storage capacity of the storage device included in each terminal is not compressed.

  Further, information indicating appearance characteristics such as physical characteristics of the customer is stored as part of the customer information in the ubiquitous chip computers 201 and 301 and the customer information database, and each of the sales office system 200 is stored in accordance with the store visit. Display on the terminal. As a result, the person in charge of the window, the lobby salesperson, or the like can confirm whether or not the carrying characteristics of the ubiquitous chip computers 201 and 301 match the appearance characteristics of the right holder.

  Next, the operation of this embodiment will be described in detail with reference to FIG.

  A customer carries a plurality of ubiquitous chip computers, which are ultra-thin chip computers that are highly integrated and extremely small and can be embedded on paper, clothes, and cards. The ubiquitous chip computers 201 and 301 are carried in the state embedded in the ATM card 20 or the passbook 30. In addition to general information such as names and addresses, the storage devices of the ubiquitous chip computers 201 and 301 also store data for identifying the customer. The data for specifying the customer himself / herself is, for example, a unique customer identifier previously assigned to each customer.

  When the customer comes to the store and passes through the store gate that is the store entrance (step A1), the installed gate computer 10 is connected to the customer via the wireless communication function 11 incorporated in the device. Information on the customers visiting the store is acquired from the ATM card 20 or the ubiquitous chip computers 201 and 301 embedded in the bankbook 30 (steps A2 and A3).

  The gate computer 10 transmits the information acquired from the ubiquitous chip computers 201 and 301 to the bank system 100 (step A4). In the bank system 100 that has received this, the customer management system 101 identifies the customer from the customer identifier or the like, and stores the visit information indicating that the identified customer is visiting the store where the sales system 200 is installed. In addition, the customer management system 101 cooperates with a plurality of information systems such as the account system 102 and the information system 103, and customer information about customers, transaction status, transaction promotion information, applicable preferential information, credit information, exchange information Information related to the customer, such as interest rate information and stock information, is searched in various databases in the bank system. Further, based on the search result, promotion information including matters to be cautioned for the customer and information on financial products to be recommended is generated (step A5).

  The window terminal 50 includes a wireless communication unit (not shown). When the customer approaches the window or the lobby salesperson, the ubiquitous chip computers 201 and 301 transmit a customer identifier or the like to the window terminal 50 or the portable terminal 60 (step A6). In response to this, the window terminal 50 or the portable terminal 60 transmits a customer identifier or the like to the bank system 100 (step A7). The bank system 100 transmits distribution information corresponding to the customer identifier or the like to the window terminal 50 or the portable terminal 60 (step A8). The window terminal 50 or the portable terminal 60 displays a screen as shown in FIG. 3 based on the distribution information (step A9).

  Referring to FIG. 3, the customer name, customer number, address, telephone number, and account number are displayed. “Family”, “Promotion”, “Details”, “Previous page”, “Next page”, and “End” surrounded by double rectangles on the screen are buttons, and are selected by an input device such as a mouse.

  When the “promotion” button is selected from these buttons, the window terminal 50 or the portable terminal 60 displays the promotion information as shown in FIG. 4 on the screen (step A10). The promotion information is information transmitted from the bank system 100 as part of the distribution information or generated based on the distribution information by the window terminal 50 or the portable terminal 60. This is information related to notification items that should be alerted to customers. In the example of Fig. 4, for the customer, Mr. Taro Chubu, the maturity date of the time deposit is Hymm mm / dd / dd, the deposit balance at the end of the previous month has exceeded 10 million yen, and Internet banking The contact person / lobby salesperson is notified that he / she has not joined. Based on this promotion information, the person in charge of the window / lobby salesperson can carry out sales activities suitable for Mr. Chubu's current situation.

  Returning to FIG. 2, when the customer who has completed the business in the store passes the sales office gate and goes out of the store (step A <b> 11), the gate computer 10 performs wireless data communication with the ubiquitous chip computers 201 and 301. Thus, it is detected that the customer has gone out of the store, and store exit information is generated in response to this, and notified to the window terminal 50, the portable terminal 60 and the bank system 100 (step A12). In response to this, the window terminal 50 and the portable terminal 60 discard the customer information of the corresponding customer (step A13), while the bank system 100 has the store where the customer visited, the date and time of the store visit, the date and time of exit, and the transaction result. Are recorded by the customer management system 101, the billing system 102, and the information system 103 (step A14).

  As described above, according to the first embodiment, various types of information accumulated in advance in the bank system 100 such as the customer management system 101, the account system 102, the information system 103, and the like are searched for each customer, and according to the customer based on the search result. The promotion information is generated and displayed on various terminals of the sales office system 200. For this reason, the person in charge of the window or the lobby salesperson can obtain information suitable for sales activities for a specific customer. In particular, there is an effect that the lobby salesperson can contact the customer himself / herself without waiting for the contact from the customer and preparing the promotion information suitable for the customer.

  In spite of such processing, the promotion information suitable for the customer's situation has already been generated when the customer contacts the counter or lobby salesperson. There is an effect that time does not occur.

  In addition, customers are automatically recognized when visiting stores, and store visit information and store exit information are collected for each customer. Based on these information, the frequency of store visits and the relationship between store visits and transaction data can be analyzed. It becomes possible. As a result, customer management can be made more efficient.

  In addition, since customer information is discarded at the window terminal 50 or the portable terminal 60 in response to the customer leaving, there is an effect that the resources of these terminals are not compressed.

  The basic configuration of the second embodiment is almost the same as that shown in FIG. 1 except that the customer who visits the store uses an ATM instead of a window. The window terminal 50, the portable terminal 60, and the other terminals 70 may not be provided. This embodiment can also be applied to an ATM-only store without a window. When an ATM corner is provided at one corner of a store with a manned window, the gate computer 10 is provided at least one of the store gate and the ATM gate serving as the ATM corner entrance.

  This will be described below with reference to FIG. Steps A1 to A4 are almost the same as those in the first embodiment, and only the installation location of the gate computer 10 is different.

  Subsequently, the customer management system 101 cooperates with a plurality of information systems such as the account system 102 and the information system 103 to provide customer information about customers, transaction status, transaction promotion information, applicable preferential information, credit information, currency exchange Information related to the customer, such as information, interest rate information, and stock information, is searched in various databases in the bank system. Further, based on the search result, individual sales information that is information relating to a product to be developed for the customer is generated (step A15).

  When the customer inserts the ATM card 20 or the bankbook 30 into the ATM 40 and starts the operation, the ATM 40 receives a customer identifier or the like from the ubiquitous chip computer 201 or / and 301 and transmits it to the bank system 100 (step A16). In response to this, the bank system 100 transmits the customer-related information / individual business information searched and generated in advance in step A5 to the ATM 40 (step A17). Receiving this, the ATM 40 displays the same transaction procedure screen as before, and performs a part of the transaction procedure screen while performing processing such as transfer, deposit, withdrawal, balance inquiry, etc. according to the operation of the customer, Alternatively, the individual business information is displayed on another screen (step A18).

  When the customer passes through the branch gate or ATM gate and goes out of the branch or ATM corner (step A11), the gate computer 10 detects this and notifies the ATM 40 and the bank system 100 (step A12). In response, the ATM 40 discards the corresponding customer related information and individual business information (step A19). In the bank system 100, the customer management system 101, the account system 102, and the information system 103 record information such as the store where the customer visited, the date and time of store visit, the date and time of exit, and the transaction result (step A14).

  As described above, according to the second embodiment, various types of information accumulated in advance in the bank system 100 such as the customer management system 101, the account system 102, the information system 103, and the like are searched for each customer, and the customer is responded to based on the search result. Individual business information is generated and displayed on the ATM 40. For this reason, it is possible to present product information only for products that the customer is likely to be interested in, and it is possible to develop effective sales during a short period of time when the customer operates the ATM.

  In spite of such processing, since individual business information suitable for the situation of the customer has already been generated when an ATM card or passbook is inserted into the ATM, it is necessary to generate individual business information. There is no waiting time, and the business can be developed without delay immediately after the customer starts operating the ATM.

  Furthermore, since customer information and individual business information are discarded according to the withdrawal of the customer at the ATM, there is an effect that the resources of these terminals are not compressed.

  In the third embodiment, in the in-store sales support system of FIG. 1, it is particularly assumed that customers who operate the ATM themselves after the gate computer 10 captures the store visit or do not contact the window staff or the lobby salesperson.

  This will be described with reference to FIG. Steps B1 to B3 are the same as steps A1 to A3 described above. Receiving the customer information, the gate computer 10 updates the reception waiting list created in advance (step B4). The reception waiting list is a customer who is not received by any of the reception terminal 50, the portable terminal 60, and the other terminals 70 after the store visit is detected by the gate computer 10 at that time, and the ATM 40 is operated. It is a list showing customers who have not been detected and whose store exit has not been detected, and the visit time of the customer.

  When the customer who has visited the store leaves the store immediately after coming to the store, steps B1 to B4 are repeated, and the customer is deleted from the reception waiting list.

  When the customer contacts the window or the lobby salesperson, the window terminal 50 or the portable terminal 60 receives the customer information from the ubiquitous chip computer 301 of the passbook 30 and indicates that the customer has been received accordingly. A notification is sent to the gate computer 10. Similarly, when the customer inserts the ATM card 20 and / or the bankbook 30 into the ATM 40, the ATM 40 sends an acceptance notification to the gate computer 10 (steps B5 and B6). In response to this, the gate computer 10 updates the reception waiting list and removes the corresponding customer from the list (step B7).

  For each customer remaining in the reception waiting list, the elapsed time from the store visit time, that is, the store closing time is obtained, and the predetermined time is compared with the length (step B8). If the closed time is longer than the predetermined time, the corresponding customer is notified to the window terminal 50, the portable terminal 60, etc. (step B9). The terminal to be notified here may be all terminals of the window terminal 50, the portable terminal 60, and other terminals 70, or one of the terminals notifying the gate computer 10 that the customer is not currently in service. It may be limited to groups. Or you may limit only to the portable terminal 60. FIG. Upon receiving the notification, the terminal notifies the user of the terminal, such as a contact person or lobby salesperson, a message prompting the customer to respond (step B10).

  As described above, according to the third embodiment, it is possible to capture customers who do not take any action after visiting the store. As a result, there is an effect that it is possible to prevent the customer who has visited the store from being left unattended for a long time and leaving the store as it is.

  In addition, there is an effect that it is possible to provide information useful for capturing a person who performs suspicious behavior in the store.

  The present invention has been described based on the embodiments. However, the present invention is not limited thereto, and it is needless to say that modifications and improvements can be made within the ordinary knowledge of those skilled in the art.

  For example, the ubiquitous chip computer may be mounted on another portable information terminal such as a cellular phone instead of a bankbook or ATM card.

  Instead of providing data for identifying the customer himself / herself for each customer, an identifier is assigned in advance for each ubiquitous chip computer, and both identifiers are stored in association with a specific customer in the customer information database. Also good. In this case, the gate computer acquires different identifiers from the plurality of ubiquitous chip computers 201 and 301, and identifies the customer based on the consistency between both identifiers and customer information.

  In the first embodiment, in step A6, the window terminal 50 and the portable terminal 60 receive a customer identifier or the like according to the approach of the ubiquitous chip computers 201 and 301, and the distribution information according to the received customer identifier or the like is sent to the bank system 100. Received from. Instead, after step A5, the bank system 100 may distribute in advance to each terminal of the branch office system 200.

  In Step A5 of the second embodiment, the individual business information is transmitted from the bank system 100 to the specific ATM 40 in response to the ATM card 20 or the passbook 30 being inserted into the specific ATM 40 of the sales office system 200. Instead, the customer's withdrawal is sent to all ATMs 40 of the branch office system 200 that have passed through the branch gate before the ATM card 20 or passbook 30 is sent to the customer. Depending on the store information, the individual business information for the customer may be deleted from all ATMs 40 that have transmitted the individual business information. In this way, the transmission time of the individual business information between the bank system 100 and the branch office system 200 is calculated from the time from when the ATM card 20 or the bankbook 30 is inserted until the individual business information is displayed on the screen of the ATM 40. Can be removed.

  In the third embodiment, the store visit information generated by the gate computer 100 is distributed to the terminal in the store system 200 via the bank system 100. However, the present invention is not limited to this. For example, the reception waiting list is updated on the local area network 90 according to the store visit information and the store exit information generated by the gate computer 10, and information on whether or not the customer service is received from the window terminal 50 is received, based on these It is also possible to install a reception management server for notifying customers to be received to one of the window terminals 50.

  It will be apparent to those skilled in the art that the first to third embodiments can be implemented in combination. For example, by combining Example 1 and Example 3, a customer who has not done anything after visiting the store (such as a customer who is waiting for a counter or an ATM) receives promotion information for the customer from the bank system 100 It is conceivable that the lobby salesperson carrying the portable terminal 60 contacts. Thereby, the lobby salesperson can perform the sales activity suitable for the customer within the time when the customer is in the store. Prior to actually contacting the customer, the lobby salesperson knows the products to recommend to the customer, so contact them after completing preliminary work such as acquiring preliminary knowledge and preparing brochures. Can do.

It is a functional block diagram of the storefront sales support system 1 which is one embodiment of this invention. It is a flowchart for demonstrating operation | movement of the shop front sales support system 1 in Example 1 of this invention. It is a figure which shows the example of the customer information displayed on the window terminal 50 or the portable terminal 60. FIG. It is a figure which shows the example of the promotion information displayed on the window terminal 50 or the portable terminal 60. FIG. It is a flowchart for demonstrating operation | movement of the shop front sales support system 1 in Example 2 of this invention. It is a flowchart for demonstrating operation | movement of the shop front sales support system 1 in Example 3 of this invention.

Explanation of symbols

1 Store sales support system 10 Gate computer 11 Wireless communication unit 20 ATM card 30 Passbook 40 ATM
DESCRIPTION OF SYMBOLS 50 Window terminal 60 Portable terminal 70 Other terminal 80 Network 90 Private network 100 Bank system 101 Customer management system 102 Account system 103 Information system 200 Sales office system 201, 301 Ubiquitous chip computer

Claims (12)

In the method of supporting sales at stores,
A customer terminal comprising a wireless communication means and a storage device in which an identifier is stored in advance, a database management system for storing data associated with the identifier, connected to the database management system via a data communication line, and each of a plurality of stores It is a method using a plurality of store terminals that are connected to a gate wireless communication means installed at an entrance and a database communication system and a data communication line and used in a store,
Stage 1 of transmitting an identifier from the customer terminal to the gate wireless communication means when entering the store through the store entrance and exit,
A step of searching the primary information associated with the identifier transmitted in step 1 from the database management system, and causing the computer to execute a process of generating secondary information based on the search result;
Transmitting at least part of the primary information and the secondary information to a store terminal belonging to the same store as the gate wireless communication means that received the identifier in step 1; and
A store sales support method, comprising: a store terminal that receives information in step 3 outputs at least a part of the received information to a user of the store terminal. In the store sales support method according to claim 1,
Step 5 of transmitting an identifier from the customer terminal to the gate wireless communication means when exiting the store through the store entrance,
In accordance with step 5, the store terminal that has received the information in step 3 further includes a step 6 in which part or all of the information received in relation to the identifier is discarded. .   2. The store sales support method according to claim 1, wherein the store terminal is an ATM (Automated-Teller Machine) and executes transaction processing in parallel with step 4. Method.   The store sales support method according to claim 1, wherein the step 3 transmits without waiting for a request from the store terminal. In the method of supporting sales at stores,
A customer terminal including a wireless communication means and a storage device in which an identifier is stored in advance, a gate computer installed at an entrance of a store and provided with a gate wireless communication means, and a method using a plurality of store terminals used in the store. ,
Sending an identifier from the customer terminal to the gated wireless communication means;
Step 2 in which the computer executes a process of adding the identifier or the information associated with the identifier received in Step 1 to the reception waiting list for recording the identifier or the information associated with the identifier;
Step 3 in which the output device of the storefront terminal outputs a message to the user regarding the identifier currently recorded in the reception waiting list or the information associated with the identifier;
A store sales support comprising: a step in which the computer executes a process of deleting the corresponding information from the reception waiting list in response to an input of the identifier or information associated with the identifier at the store terminal. Method.   6. The store sales support method according to claim 5, wherein in step 3, a message relating to the identifier or information associated with the identifier is output in accordance with the elapsed time since being recorded in the reception waiting list in step 2. A store sales support method characterized by In a system that supports sales in stores,
A customer terminal comprising a wireless communication means and a storage device in which an identifier is stored in advance, a database management system for storing data associated with the identifier, connected to the database management system via a data communication line, and each of a plurality of stores Gate wireless communication means installed at the entrance and exit, and connected to the database management system via a data communication line, comprising a plurality of store terminals used in the store,
When passing through the store entrance, the customer terminal sends an identifier to the gate wireless communication means,
The database management system retrieves primary information associated with the identifier transmitted from the customer terminal,
Secondary information is generated based on the primary information searched by the database management system, and at least a part of the primary information and the secondary information is transmitted to a store terminal belonging to the same store as the gate wireless communication means that has received the identifier. Equipped with a computer
A store sales support system, wherein a store terminal outputs at least a part of received information to a user of the store terminal in response to reception of at least a part of primary information and secondary information. In the store sales support system according to claim 7,
A computer for determining whether the customer terminal has visited or exited based on a communication result between the customer terminal and the gate wireless communication means;
A store sales support system, wherein the store terminal discards part or all of the information relating to the customer terminal that has left the store in response to the determination of the store exit.   8. The store sales support system according to claim 7, wherein the store terminal is an ATM (Automated-Teller Machine) and outputs at least part of the primary information and the secondary information in parallel. A store sales support system characterized by executing transaction processing.   8. The store sales support system according to claim 7, wherein the generated secondary information and the primary information based on the generated secondary information are transmitted without waiting for a request from the store terminal. In a system that supports sales in stores,
A customer terminal comprising a wireless communication means and a storage device pre-stored with an identifier, a gate computer installed at the entrance of a store and equipped with a gate wireless communication means, and a plurality of store terminals used in the store,
When passing through the store entrance, the identifier is sent from the customer terminal to the gate wireless communication means,
A computer for executing processing for adding or deleting the identifier or the information associated with the identifier transmitted by the customer terminal to the reception waiting list for recording the identifier or the information associated with the identifier;
A store sales support system, wherein an output device of a storefront terminal outputs a message to a user regarding an identifier currently recorded in a reception waiting list or information associated with the identifier. 12. The store sales support system according to claim 11, wherein a message relating to an identifier or information associated with the identifier is output in accordance with an elapsed time since the identifier or information associated with the identifier is added to the reception waiting list. A store sales support system characterized by that.

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