JP2023113768A - Information processing system, information processing method and program - Google Patents

Abstract

To enable an employee to perform a sales promotion activity corresponding to a corresponding table without going to the table of a customer in a mobile order system.SOLUTION: An information processing system includes a communication unit and a control unit. The communication unit receives table identification information for identifying a table arranged in a restaurant and reception information including order information from a user terminal. The control unit determines a user attribute of each table identification information by analyzing the reception information for each table identification information, and generates notification information to a user according to the determined attribute.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing system, an information processing method, and a program capable of processing order information transmitted from a user terminal in a restaurant.

Conventionally, in restaurants, there are mobile ordering systems in which customers place orders by transmitting order information from mobile terminals such as smartphones of customers to restaurants' servers, instead of placing orders face-to-face with a clerk.

For example, in Patent Document 1 below, a table number obtained by reading a two-dimensional code attached to a table by a customer's mobile terminal is transmitted to a server device via the Internet, and the server device determines the table accordingly. The information is sent to the in-store system, and the customer, who has established a connection with the server device, operates the function menu displayed on the mobile terminal to enter order data (food name, quantity), etc., and select the table number. together with the order information to the server device, and the server device transmits it to the in-store system.

Japanese Patent No. 6598249

However, in the above technology, orders are placed solely by the customer's selection, and the employee misses the opportunity to promote sales to the customer.

In view of the circumstances as described above, an object of the present invention is to provide an information processing apparatus and an information processing method in a mobile ordering system that enable employees to carry out sales promotion activities according to the customer's table without having to go to the customer's table. and to provide programs.

To achieve the above object, an information processing system according to one aspect of the present invention has a communication section and a control section. The communication unit receives reception information including order information and table identification information for identifying tables arranged in the restaurant from the user terminal. The control unit analyzes the received information for each table identification information to determine a user attribute for each table identification information, and generates notification information for the user according to the determined attribute.

As a result, the information processing system analyzes the received information from the user terminal and generates notification information according to the attribute determined, so that the employee can respond to the customer's table without going to the customer's table in the mobile ordering system. It may be possible to conduct promotional activities. The information processing system can be configured by one or more information processing devices.

The communication unit may receive the table identification information from the user terminal when code information associated with each table as the table identification information is read by the user terminal.

The control unit may be capable of receiving the order information from the user terminal when the table identification information is read by the user terminal.

Thereby, the information processing system can accept an order from a user terminal only by causing the user terminal to read the table identification information for each table.

The control unit may transmit the generated notification information to the store terminal of the restaurant, and transmit the notification information to the user terminal in response to an operation input from the user of the store terminal for the notification information. good.

Thereby, the information processing system can cause the employee of the restaurant to transmit the information desired by the employee out of the notification information to the customer.

The control unit may classify all the tables of the restaurant according to the determined attributes, and generate the same notification information for each classification of the tables.

As a result, the information processing system can eliminate the waste of redundantly generating notification information for tables with the same attribute, compared to generating notification information for each table.

The control unit may generate an operation screen having different areas for each attribute, and arrange a user interface for transmitting the notification information for each area.

Thereby, the information processing system can cause the employees of the restaurant to simultaneously transmit notification information to one or a plurality of tables for each attribute via the operation screen.

The control unit may post history information indicating a transmission history of the notification information to the user terminal for each area.

As a result, the information processing system allows the employee of the restaurant to check the past transmission history of the notification information and transmit the notification information with a more effective sales promotion effect.

The control unit may determine the user attribute for each table identification information by analyzing the order information.

Thereby, the information processing system can generate appropriate notification information according to the order information for each table.

The control unit may determine the attribute based on information acquired by receiving an order from the user terminal between the time the table identification information is first acquired and the time the table is settled.

Thereby, the information processing system can use all the information from when the customer sits at the table to when the customer makes a payment for generating the notification information.

The control unit may acquire user identification information identifying a user of the user terminal included in the received information, and determine the attribute based on personal information linked to the user identification information.

This allows the information processing system to generate more personalized notification information based on the customer's personal information.

The control unit may determine the attribute based on information common to a predetermined ratio or more of the plurality of users among the personal information of the users of the plurality of user terminals that acquired the same table identification information. . Common information in this case is, for example, female (gender), elderly (age group), same family (relationship between users), and the like.

Accordingly, the information processing system can generate notification information suitable for any customer of the same table by determining attributes common to each customer of the same table.

The control unit may determine the attribute according to the number of user terminals or user identification information included in the received information.

Thereby, the information processing system can change the notification information according to the number of customers present at one table.

The control unit may generate, as the notification information, information proposing the number or amount of food and drink corresponding to the number for each of the attributes.

Thereby, the information processing system can automatically propose food and drink for the number of people present at one table.

The control unit may generate, as the notification information, information proposing food and drink according to the elapsed time from reception of the table identification information for each of the attributes.

Accordingly, the information processing system can generate notification information that proposes different foods and drinks according to the elapsed time since the customer started eating.

When the elapsed time exceeds a predetermined time, the control unit may generate, for each of the attributes, information suggesting food and drink to take home.

As a result, the information processing system can further increase sales by proposing take-out food and drink when the ordered food and drink cannot be consumed when calculated from the remaining possible stay time.

The control unit may generate information for suggesting additional or take-out food and drink for each of the attributes when the restaurant is unlikely to achieve the sales target for the day or for each time period of the day.

As a result, the information processing system can achieve the sales target for the day as much as possible by actively generating notification information for sales promotion when the sales do not reach the target for the day.

An information processing method according to another aspect of the present invention comprises:
Receiving reception information including order information and table identification information for identifying a table placed in the restaurant from the user terminal,
determining a user attribute for each of the table identification information by analyzing the received information for each of the table identification information;
generating notification information for the user according to the determined attributes;

A program according to another aspect of the present invention is provided in an information processing device,
a step of receiving reception information including order information and table identification information for identifying a table arranged in the restaurant from the user terminal;
determining a user attribute for each table identification information by analyzing the received information for each table identification information;
and generating notification information for the user according to the determined attribute.

As described above, according to the present invention, in a mobile ordering system, it is possible for an employee to conduct sales promotion activities according to a customer's table without going to the customer's table. However, this effect does not limit the invention.

1 is a diagram showing the configuration of an order reception system according to one embodiment of the present invention; FIG. It is a figure showing hardware constitutions of a restaurant information offer server concerning one embodiment of the present invention. be. 3 is a diagram showing the configuration of a database of a restaurant information providing server according to one embodiment of the present invention; FIG. It is the flowchart which showed the flow of the order reception process, the user attribute determination process, and the notification information generation process by the restaurant information provision server which concerns on one Embodiment of this invention. It is a figure showing an example of a transmission screen of notification information generated by a restaurant information providing server according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[System configuration]
FIG. 1 is a diagram showing the configuration of a mobile ordering system according to this embodiment.

As shown in the figure, this system includes a restaurant information providing server 100 on the Internet 50 , a plurality of user terminals 200 and a plurality of restaurant terminals 300 .

The restaurant information providing server 100 is a web server that operates a portal site on which information about restaurants is posted. The restaurant information providing server 100 is connected to a plurality of user terminals 200 and restaurant terminals 300 of a plurality of restaurants via the Internet 50 .

The restaurant information providing server 100 provides a restaurant information search system for users of the user terminals 200 on the portal site. Specifically, the restaurant information providing server 100 searches for restaurant information that matches the search conditions based on a search request from the user terminal 200, generates a web page on which the search results are posted, and sends the web page to the user terminal 200. Send. Also, the restaurant information providing server 100 acts as a proxy for accepting reservations for any restaurant from the user terminal 200 of the user who browsed the restaurant information.

The restaurant information providing server 100 also provides a restaurant information management screen (web page) for restaurants (affiliated restaurants) posted on the portal site. The user of the restaurant terminal 300 edits/updates the restaurant information (contents) on the web page provided to general users as the search result via the management screen, and posts the web page on the portal site. can be uploaded.

The user terminals 200 (200A, 200B, 200C, . . . ) are terminals used by users, such as smart phones, mobile phones, and tablet PCs (Personal Computers). The user terminal 200 accesses the restaurant information providing server 100, receives the web page, and displays it on the screen using a browser or the like.

The user terminal 200 determines search conditions for restaurants based on the user's operation, and transmits a restaurant search request based on the search conditions to the restaurant information providing server 100 . In this embodiment, the user of the user terminal 200 selects preset search conditions such as the location area (nearest station) of the restaurant, genre, price range, etc., and transmits a search request for a restaurant that can be reserved. is possible. Then, the user terminal 200 can transmit a reservation request for one of the restaurants displayed as the search results to the restaurant information providing server 100 based on the user's operation.

The restaurant terminal 300 is a terminal installed in each restaurant, and is a tablet PC, a notebook PC, a desktop PC, or the like. The restaurant terminal 300 can execute processing related to its own restaurant information, such as editing and updating of the restaurant information, through communication with the restaurant information providing server 100 based on the operation of the administrator.

In addition, in the present embodiment, in each restaurant, a user who visits the restaurant and takes a seat at each table T (T1, T2, . ing. Specifically, printed matter (plates, cards, etc.) printed with two-dimensional codes C (C1, C2, . By reading the two-dimensional code C with the user terminal 200, the user can access the food and drink order page of the restaurant. It is possible to order food and drink by sending.

That is, the restaurant information providing server 100 functions as a web server that accepts reservations from customers via the website, and also as a POS (Point of Sales) server that manages order information and sales information for each table T in the restaurant. also functions, transmits order information from each user terminal 200 to the restaurant terminal 300, and executes accounting processing for each table T based on the order information.

Furthermore, the restaurant information providing server 100, based on the information acquired by accepting the order from the user terminal 200 between the acquisition of the table ID and the settlement of the table, user attributes for each table ID is determined, and notification information (for example, sales promotion information such as a recommended menu) to the user of each table can be generated according to the user attribute. The details of the user attribute determination process and the notification information generation process will be described later.

[Hardware configuration of restaurant information providing server]
FIG. 2 is a diagram showing the hardware configuration of the restaurant information providing server 100. As shown in FIG. As shown in the figure, the restaurant information providing server 100 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input/output interface 15, and these are connected to each other. A bus 14 is provided.

The CPU 11 appropriately accesses the RAM 13 or the like as necessary, and performs overall control of each block of the restaurant information providing server 100 while performing various kinds of arithmetic processing. The ROM 12 is a nonvolatile memory that permanently stores firmware such as an OS, programs, and various parameters to be executed by the CPU 11 . The RAM 13 is used as a work area for the CPU 11, and temporarily holds the OS, various applications being executed, and various data being processed.

The input/output interface 15 is connected to a display unit 16, an operation reception unit 17, a storage unit 18, a communication unit 19, and the like.

The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.

The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, or other input devices. When the operation reception unit 17 is a touch panel, the touch panel can be integrated with the display unit 16 .

The storage unit 18 is, for example, a non-volatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or other solid state memory. The storage unit 18 stores the OS, various applications, and various data.

In particular, in the present embodiment, the storage unit 18 stores applications and other programs for the restaurant information providing server 100 to execute order reception processing, user attribute determination processing, and notification information generation processing, which will be described later. As will be described later, the storage unit 18 has a restaurant information database, a user information database, a POS information database, and a notification information database as databases containing such data.

The communication unit 19 is, for example, a NIC (Network Interface Card) for Ethernet and various modules for wireless communication such as a wireless LAN, and is in charge of communication processing with the user terminal 200 .

Although not shown, the hardware configuration of the user terminal 200 and the restaurant terminal 300 is basically the same as that of the restaurant information providing server 100 .

[Database configuration of restaurant information providing server]
FIG. 3 is a diagram showing the structure of the database of the restaurant information providing server 100. As shown in FIG.

As shown in the figure, the restaurant information providing server 100 has a restaurant information database 31 , a user information database 32 , a POS information database 33 and a notification information database 34 in the storage unit 18 .

The restaurant information database 31 stores, for each restaurant, the name of the restaurant, location (address or latitude and longitude) information, area information, access information (nearest station information, walking distance information from the nearest station), telephone number, ID that identifies the restaurant (store ID), category information of the restaurant's business type and service, information introducing the restaurant (information indicating the characteristics of the restaurant such as PR text of the restaurant, event information held by the restaurant, etc.) ), image data relating to restaurants (introducing restaurants), menu information relating to menus provided by restaurants, average budget information, business hours, website URLs, and other information. These pieces of information are input from the restaurant terminal 300 of each restaurant through the management screen provided by the restaurant information providing server 100 .

The menu information is information corresponding to the menu posted on the site of each restaurant on the portal site, and stores the menu names of a plurality of menus that each restaurant can provide for each restaurant. . The menu information may be stored for each menu category such as appetizer/main dish and lunch/dinner/course. As the menu information, in addition to character information indicating menu names, prices, explanations, etc., image information such as photographs taken of the menu is also stored in association with the menu information.

The area information includes information on a plurality of areas with different size units. A wide area is, for example, a prefecture or municipality, a narrow area is, for example, within several hundred meters from a station (for example, the "Ginza area"), and an area between them is, for example, an area within 1 km from a station. , an area where a plurality of station surrounding areas are grouped together (for example, “Ginza/Shimbashi/Yurakucho area”), etc., but not limited to these. As a result, even the same restaurant is linked to multiple areas depending on its size.

The category information may include, for example, main categories such as Japanese food, Chinese food, Italian food, French food, and yakiniku meat, and more detailed sub-categories such as yakitori/tempura in Japanese food and pasta/pizza in Italian food.

The restaurant information database 31 also stores one or a plurality of e-mail addresses for each restaurant as destination information of a reservation notification mail for notifying the restaurant of reception of a reservation request for the restaurant from the user terminal 200. there is The e-mail address may be an e-mail address used by e-mail software installed on the restaurant terminal 300, or an e-mail software installed on a smartphone owned separately from the restaurant terminal 300 by an employee of the restaurant. It may be an e-mail address used in , or an e-mail address of web mail that can be received from the restaurant terminal 300 or an employee's terminal.

The manager of each restaurant, for example, in response to an approval request from the restaurant information providing server 100 or voluntarily, the email address set as the destination of the reservation notification email is actually used even now. Approval information for approving this is sent to the restaurant information providing server 100 via, for example, the management screen or e-mail. The restaurant information database 31 also stores a history of the received approval information (receipt date and time, email address to be approved) for each restaurant.

If the above e-mail address is no longer used, if the e-mail address is changed, or if a new e-mail address is added, the administrator will notify the relevant information via the above management screen or e-mail. The restaurant information providing server 100 updates the destination information of the reservation notification mail in the restaurant information database 31 according to the information.

The user information database 32 stores information about users who own the user terminals 200 and are users (members) of the restaurant information service through the portal site provided by the restaurant information providing server 100 . Specifically, the user information database 32 stores information such as user IDs, passwords, names, e-mail addresses (and other information that serves as message destinations), telephone numbers, addresses, ages (groups), genders, and birthdays. I remember each time.

The POS information database 33 stores POS data based on orders received from the user terminal 200 in each table T. FIG. The POS data includes, for example, a table ID, time of entry, number of customers, order menu, number of orders (number of orders), amount of sales, time of order, and the like.

The notification information database 34 stores information indicating user attributes for each table ID generated based on the order information etc. stored in the POS information database 33, and notification information generated according to the user attributes. ing.

The notification information includes, for example, information that proposes recommended menus for each user attribute, information that announces recommended campaigns, and other sales promotion information, as well as information that notifies, for example, facility guide information in the store, last order time information, etc. , etc., also includes notification information to the user.

Further, in the notification information database 34, among the generated notification information, transmission history information (transmission date and time, destination table ID, user attribute, etc.) of notification information transmitted to the user terminal 200 via the restaurant terminal 300 is stored. may be stored.

These databases are mutually referenced and used as necessary in the order reception processing, user attribute determination processing, and notification information generation processing by the restaurant information providing server 100, which will be described later.

[Operation of restaurant information providing server]
Next, the operation of the restaurant information providing server 100 configured as above will be described. The operation is executed by cooperation between hardware such as the CPU 11 and the communication unit 19 of the restaurant information providing server 100 and software stored in the storage unit 18 . In the following description, for convenience, the CPU 11 is assumed to be the operating body.

FIG. 4 is a flowchart showing the flow of order reception processing, user attribute determination processing, and notification information generation processing in a restaurant by the restaurant information providing server 100 .

As shown in the figure, the CPU 11 of the restaurant information providing server 100 first determines whether or not the table ID has been received from the user terminal 200 (step 41).

As described above, the table ID is stored in the two-dimensional code C printed on the printed matter placed on each table T, and the user terminal 200 reads the two-dimensional code C with a code reader to identify the restaurant. It is transmitted to the information providing server 100 .

In addition, when the table ID is read by the user terminal and received by the restaurant information providing server 100, an order page including a list of foods and drinks provided by the restaurant is transmitted to the user terminal 200. displayed by any browser or application. As a result, the restaurant information providing server 100 can receive order information for food and drinks from the user terminal 200 (can accept orders). In the user terminal 200 that has received the order page, the restaurant information providing server 100 can identify the user terminal 200 by storing information that identifies the user terminal 200 using, for example, a cookie.

A plurality of users using the same table T can transmit order information from their own user terminals 200, respectively. The CPU 11 treats the order information as the order information from the same table T if the table ID included in the order information is the same even if the user terminal 200 that sent the order information is different.

If it is determined that the table ID has been received from the user terminal 200 (Yes in step 41), the CPU 11 associates the reception time with the table ID, and associates the reception time with the input of the user who uses the table identified by the table ID. It is recorded as store time (step 42).

Subsequently, the CPU 11 determines whether or not order information has been received from the user terminal 200 (step 43). Order information is transmitted via the order page displayed on the user terminal 200 as described above. The order information includes the menu name or menu ID of the ordered food and drink, quantity, etc., as well as the table ID of the table T used by the user terminal 200 of the transmission source.

When determining that the order information has been received from the user terminal 200 (Yes), the CPU 11 records the order information in the POS information database 33 and transmits it to the restaurant terminal 300 (step 44). As a result, the employee who confirmed the order information received by the restaurant terminal 300 starts cooking the food and drink according to the order information in the kitchen of the restaurant.

Subsequently, the CPU 11 determines user attributes for each table T (step 45). Here, for each table T, the CPU 11 obtains information obtained by accepting an order from the user terminal 200 using the table T during the period from obtaining the table ID for the first time to settlement of the table T. User attribute is determined based on.

Typically, the CPU 11 determines user attributes by analyzing the order information. For example, by analyzing the tendency of food and drink ordered at each table T, for example, the ratio of orders for vegetable dishes is high, the ratio of orders for meat dishes is high, and the ratio of orders for sake is high (high order frequency). attributes can be determined. Of course, a certain amount of order information must be accumulated in order to determine the user attribute from only the order information. good.

Further, when the user terminal 200 is logged into a portal site service provided by the restaurant information providing server 100, for example, the restaurant information providing server 100 reads the two-dimensional code C or orders information. At the time of transmission, the user ID of the user of the user terminal 200 on the service may be transmitted together. When transmitting the order page to the user terminal 200, the CPU 11 may prepare a user interface for logging in to the service on the order page to prompt the user to log in. When the user terminal 200 logs in, the table ID and the user ID are linked and stored.

Then, the CPU 11 may determine the attribute based on the user's personal information (name, sex, age, occupation, address, reservation history, etc.) linked to the user ID. For example, the CPU 11 selects information common to a predetermined percentage (for example, 50%, 80%, etc.) or more of the plurality of users among the personal information of the users of the plurality of user terminals 200 that have sent the same table ID. Based on this, the attribute may be determined. Common information in this case is, for example, female (gender), elderly (age group), same family (relationship between users), and the like.

Further, the CPU 11 may determine the attribute according to the number of user terminals or user IDs that have sent the same table ID (that is, the number of users of the table T). For example, the CPU 11, according to the number of groups (10 people or more), large groups (6 to 9 people), medium groups (3 to 5 people), small groups (2 people), individuals (1 person) You can add attributes like

When the CPU 11 determines that the user attributes have been determined for at least one table T (Yes in step 45), the CPU 11 classifies the tables T according to the determined attributes (step 46). That is, the CPU 11 collectively treats a plurality of tables T to which the same attribute is assigned as one group.

Subsequently, the CPU 11 generates notification information for each table classification based on the determined attribute, and stores the notification information in the notification information database 34 (step 46). As a result, redundant notification information is generated for the table T with the same attribute, which is unnecessary.

The control unit may classify all the tables of the restaurant according to the determined attributes, and generate the same notification information for each classification of the tables. As a result, the information processing system can eliminate the waste of redundantly generating notification information for tables with the same attribute, compared to generating notification information for each table.

As described above, the notification information is typically information that proposes a recommended menu for each user attribute, but it may also be other sales promotion information such as information that announces a recommended campaign. However, it may be notification information to users other than sales promotion information.

As the information for proposing a recommended menu for each user attribute, for example, when it is determined that the user attribute is that the proportion of orders for meat dishes is high, notification information for suggesting vegetable dishes may be generated. If it is determined that the user has a high frequency of ordering sake, notification information may be generated that suggests a different brand of sake recommended by the restaurant.

Also, if the attribute of a group of women is determined from the personal information, notification information that proposes healthy dishes (dishes classified on the menu as such) may be generated, or a group of students may be generated. When the attribute is determined, notification information that proposes a school discount menu or a hearty dish may be generated.

Subsequently, the CPU 11 determines whether or not the notification information transmission screen is accessed from the restaurant terminal 300 (step 49).

If it is determined that the notification information transmission screen has been accessed (Yes), the CPU 11 generates an operation screen (notification information transmission screen) in which notification information transmission buttons are arranged in different areas for each classification (attribute) of the table T. and transmits it to the restaurant terminal 300 that is the access source (step 50).

FIG. 5 is a diagram showing an example of the notification information transmission screen.

As shown in the figure, the notification information transmission screen has a plurality of notification information display areas 51 for each attribute determined as described above. Although four notification information display areas 51 are shown in the figure, five or more notification information display areas 51 may actually be generated and all of the notification information display areas 51 may be browsed by scrolling.

Each notification information display area 51 corresponds to an attribute/table display column 52 that displays the name of the determined attribute and the number of the table classified into the attribute, and notification information generated according to the attribute. It has a notification information transmission button 53 which is a user interface for transmitting to the user terminal 200 using the table T. FIG.

In the example shown in the figure, for example, in the notification information display area 51 on the upper left, tables 2 and 6 are associated with the attribute "many orders for sake", and the notification information to be transmitted to the table is , is associated with information suggesting a different brand of sake.

Returning to FIG. 4, the CPU 11 determines whether or not a notification information transmission operation has been input using the notification information transmission button 53 on the notification information transmission screen displayed on the restaurant terminal 300 (step 51).

If it is determined that the notification information transmission operation has been input (Yes), the CPU 11 extracts the corresponding notification information from the notification information database 34, and extracts the table ID of the table T corresponding to the notification information, the cookie, and the user ID. etc. to the user terminal 200 associated with it (step 52).

As shown in FIG. 5, when the notification information is associated with a plurality of tables T, when the notification information transmission button 53 is pressed, the notification information uses all the associated tables T. It is transmitted all at once to the user terminals 200 of each user.

The CPU 11 repeats the above processing for each table T until a payment request is received from the user terminal 200 . If a payment request has been received from the user terminal 200 (Yes in step 53), the POS information database 33 is updated, payment processing is executed using, for example, a credit card or electronic money, and payment information is transmitted to the restaurant terminal 300. and end (step 54).

[summary]
As described above, according to the present embodiment, the restaurant information providing server 100 analyzes the order information from the user terminal 200 and generates notification information according to the attribute determined, thereby enabling the mobile order system to It is possible to make it possible for an employee of a restaurant to perform sales promotion activities according to the customer's table T without going to the customer's table T.

In addition, the restaurant information providing server 100 simultaneously transmits the same notification information to all the user terminals of the plurality of tables T to which the same attribute is assigned. It can reduce load and prevent network congestion.

[Modification]
The present invention is not limited to the above-described embodiments, and can be modified in various ways without departing from the gist of the present invention.

In the above-described embodiment, the restaurant information providing server 100 collectively transmits notification information to a plurality of tables T having the same attribute. Apart from this, the restaurant information providing server 100 may transmit individual notification information for each table T. FIG. For example, the restaurant information providing server 100 stores the number or amount of food and drink (for example, the previous order (e.g. drinks for the same number of people) as notification information may be generated and transmitted.

Further, the restaurant information providing server 100 may generate and transmit, as notification information, information proposing food and drink according to the elapsed time from the reception of the table ID, as notification information according to the attributes. For example, the restaurant information providing server 100 generates notification information suggesting an appetizer or main dish according to the attribute before a predetermined time has elapsed, and after the predetermined time has passed, the notification information is generated according to the attribute. You may generate|occur|produce the notification information which suggests a steamed rice thing and noodles. Also, different types of dishes may be associated with three or more elapsed time periods, and notification information may be generated accordingly.

Further, when the elapsed time exceeds a predetermined time (for example, 30 minutes before the last order), the restaurant information providing server 100 generates, as the notification information, information proposing take-out food and drink according to the attribute. You may As a result, the restaurant can increase sales by proposing take-out food and drink when the user cannot finish the ordered food and drink by calculating from the remaining possible stay time.

In addition, the restaurant information providing server 100 notifies information suggesting additional or take-out food and drink according to the attributes when the restaurant is unlikely to achieve the sales target for the day or for each time period of the day. It may be generated as information. As a result, the restaurant can achieve the sales target for the day as much as possible by positively transmitting notification information for sales promotion when the sales do not reach the target for the day.

In the above-described embodiment, the restaurant information providing server 100 displays, in each notification information display area 51 of the notification information transmission screen, information indicating the transmission history for each table T of the notification information of the area 51 to the user terminal 200. You may publish for every area|region 51. FIG. The transmission history is composed of, for example, a table number and transmission time. Accordingly, the restaurant employee can check the past transmission history of the notification information for each table T, and can transmit the notification information with more sales promotion effect.

In the above-described embodiment, the table ID is transmitted to the restaurant information providing server 100 by being read by the user terminal 200 in the form of a two-dimensional code C. FIG. However, the method for the restaurant information providing server 100 to receive the table ID is not limited to this. It may be transmitted to the store information providing server 100 .

In the above-described embodiment, an example is shown in which the restaurant information providing server 100 on the cloud executes order reception processing, user attribute determination processing, and notification information generation processing for a plurality of restaurants. , a server having the same functions as the restaurant information providing server 100 may be installed to execute the order receiving process, the user attribute determination process, and the notification information generating process.

Among the inventions described in the claims of the present application, the invention described as "information processing method" automatically performs each step by at least one device such as a computer by information processing by software. It is not performed by humans using devices such as computers. That is, the "information processing method" is an information processing method using computer software, and is not a method of manipulating a computing tool such as a computer.

11 CPU
18... Storage unit 19... Communication unit 31... Restaurant information database 32... User information database 33... POS information database 34... Notification information database 51... Notification information display area 52... Attribute/table display column 53... Notification information transmission button 100... Restaurant server 200 User terminal 300 Restaurant terminal

Claims (5)

Communication for receiving, from a user terminal, table identification information that identifies a table arranged in a restaurant, and for receiving reception information including order information from the user terminal during a period from reception of the table identification information to settlement of the table. Department and
Control for determining an attribute of a user group for each table identification information by analyzing the received information for each table identification information, and generating notification information for the user group of the table according to the determined attribute An information processing system comprising: The information processing system according to claim 1,
The information processing system, wherein the control unit classifies each table of the restaurant according to the determined attribute, and generates the same notification information for each classification of the table. The information processing system according to claim 1 or 2,
The control unit transmits the generated notification information to a store terminal of the restaurant, and transmits the notification information to the user terminal in response to an operation input from a user of the store terminal for the notification information. system. Receive from the user terminal table identification information identifying a table arranged in the restaurant,
Receiving reception information including order information from the user terminal during a period from reception of the table identification information to settlement of the table;
analyzing the received information for each of the table identification information to determine attributes of the user group for each of the table identification information;
An information processing method for generating notification information for a user group of the table according to the determined attribute. information processing equipment,
a step of receiving, from a user terminal, table identification information that identifies a table placed in the restaurant;
a step of receiving received information including order information from the user terminal during a period from receiving the table identification information to settlement of the table;
determining an attribute of a user group for each table identification information by analyzing the received information for each table identification information;
a step of generating notification information for the user group of the table according to the determined attribute;

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