JP2018055401A - Goods delivery system and goods delivery method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce burdens of a user at receipt of goods, in a case when the user receives a plurality of goods delivered individually.SOLUTION: A locker cabinet 10 includes a plurality of storage units. A storage unit L01 representing one of the storage units is selectable as a destination of goods be delivered, in which partitions provided can divide it into a storing area A1 at the lower side and a storing area A2 at the upper side. When a delivery company deposits goods into a storing area A1 (a), and shuts the door, the door is locked up for turning it into a ready status to be withdrawn by a user. When the user requests a delivery of other goods prior to the withdrawn, a delivery company delivers the goods into the storing area A2 of the storage unit L01 for performing the deposit (b). Later, when the user unlocks the storage unit L01, the user is able to collectively receive the goods delivered to the storing area A1 as well as the goods delivered to the storing area A2.SELECTED DRAWING: Figure 1

Description

  The present invention has a plurality of storage units that store articles, a plurality of locker devices that lock and unlock each storage unit, and a delivery that selects any one of the plurality of locker devices as a delivery destination of the items The present invention relates to an article delivery system and an article delivery method having a processing apparatus.

  Conventionally, when an article is delivered to a home or the like, a user who receives the article needs to be at home. If the recipient user is not located at the delivery destination, such as the home, even if the delivery company transports the goods to the delivery destination, the delivery of the goods cannot be completed and the goods will be delivered again. This is a heavy burden for both users and delivery companies.

  For this reason, for example, a conventional technique is known in which a locker device is provided in a public place managed and operated by a railway or a transportation company, and a plurality of users share the locker device. For example, Patent Document 1 discloses an Internet shared locker system capable of managing and operating a plurality of locker devices via the Internet. With this system, the user can make a reservation for a storage unit (box) for storing commodities purchased by himself / herself based on the availability of locker devices installed nationwide or in a plurality of areas. Then, the product is delivered to the storage unit of the locker device reserved by the user, and the user takes out the product from the storage unit of the locker device.

JP 2004-161461 A

  However, according to the above-mentioned Patent Document 1, when a certain user purchases a product from an operator a plurality of times and these products are delivered individually, the storage unit of the locker device is designated for each product. There must be. For this reason, the user has to grasp the storage unit of the locker device to which each product is delivered, which is a burden on the user. In particular, there is a problem that as the user purchases a large number of products to be delivered individually, the load on the user increases.

  The present invention has been made to solve the above-described problems of the prior art, and when a user receives a plurality of articles that are individually delivered, the load on the user when receiving the articles is reduced. An object delivery system and an article delivery method are provided.

  In order to solve the above-described problems and achieve the object, the present invention has a plurality of storage units that store articles, a plurality of locker devices that lock and unlock each storage unit, and a delivery destination of the articles A delivery processing device that selects a storage unit of any of the plurality of locker devices, wherein the delivery processing device receives recipient information regarding recipients of a plurality of items delivered individually, respectively. A storage for storing the plurality of articles in a storage unit of the same or adjacent locker device when the recipient information management means to be managed matches the recipient information of the plurality of articles managed by the recipient information management means And selecting means for selecting as a part.

  Further, in the present invention according to the above invention, the selection unit includes a plurality of adjacent storage units in the same locker device when the recipient information of the plurality of articles managed by the recipient information management unit matches. Is selected as a storage unit for storing the plurality of articles.

  Further, the present invention is the above invention, wherein, when the recipient information of a plurality of articles managed by the recipient information managing means matches, the selecting means holds the same storage section in the same locker device. It is selected as a storage unit that stores a plurality of articles.

  Further, the present invention is the above invention, wherein the delivery processing device further includes an article feature information acquisition unit that acquires feature information relating to the plurality of articles, and the selection unit includes recipient information of the plurality of articles. And a storage unit for storing the plurality of articles is selected based on the article feature information.

  Further, the present invention is the above invention, wherein the delivery processing device further comprises recipient attribute information acquisition means for acquiring attribute information relating to a recipient who receives the plurality of articles, and the selection means includes the plurality of the plurality of items. A storage unit that stores the plurality of articles is selected based on the recipient information of the articles and the recipient attribute information.

  Also, in the present invention according to the above invention, the delivery processing device acquires item feature information acquisition means for acquiring feature information related to the plurality of items, and attribute information related to a recipient who receives the plurality of items. And a recipient attribute information acquisition unit, wherein the selection unit selects a storage unit that stores the plurality of articles based on the recipient information of the plurality of articles, the item feature information, and the recipient attribute information. It is characterized by doing.

  Further, according to the present invention, in the above invention, the number of given points or the use of predetermined points for the user of the locker device according to the degree of aggregation in which a plurality of articles are aggregated and stored in the same storage unit by the selection means It is further characterized by a calculation means for calculating a reduction fee.

  Also, in the present invention, in the above invention, when the selection unit selects a plurality of storage units of the locker device as storage units for storing the plurality of articles, and the recipient receives a predetermined article removal operation. And a release control means for controlling the doors of the plurality of storage units to be unlocked collectively.

  Further, the present invention has a plurality of storage units for storing articles, a plurality of locker devices that lock and unlock each storage unit, and a storage unit of any of the plurality of locker devices as a delivery destination of the items And a delivery information processing method in which the delivery processing device manages recipient information related to recipients of a plurality of items delivered individually. And when the delivery processing device matches the recipient information of the plurality of articles managed by the recipient information management step, the storage section of the locker device that is the same or close to the storage section stores the plurality of articles. And a selection step of selecting as.

  ADVANTAGE OF THE INVENTION According to this invention, when a user receives the several goods delivered separately, the load at the time of the receipt of the goods by the user can be reduced.

FIG. 1 is a diagram illustrating a concept of an article delivery system according to the present embodiment. FIG. 2 is an explanatory diagram of the article delivery system. FIG. 3 is an external configuration diagram showing an external configuration of the locker device. FIG. 4 is a block diagram showing an internal configuration of the rocker device. FIG. 5 is an explanatory diagram of data stored in the storage unit illustrated in FIG. FIG. 6 is a block diagram showing an internal configuration of the locker management device. FIG. 7 is an explanatory diagram of data stored in the storage unit illustrated in FIG. (Part 1) FIG. 8 is an explanatory diagram of data stored in the storage unit illustrated in FIG. (Part 2) FIG. 9 is an explanatory diagram for selecting a storage unit based on the article feature and the user feature. FIG. 10 is a flowchart showing a processing procedure related to the reservation processing of the locker management device. FIG. 11 is a flowchart showing a processing procedure of the locker management apparatus related to deposit and receipt. FIG. 12 is a flowchart showing a processing procedure related to depositing the locker device. FIG. 13 is a flowchart showing a processing procedure related to reception of the locker device. FIG. 14 is an explanatory diagram of a modified example of the storage unit. FIG. 15 is an explanatory diagram when the locker device generates reception key data.

  Hereinafter, preferred embodiments of an article delivery system and an article delivery method according to the present invention will be described in detail with reference to the accompanying drawings.

<Concept of article delivery system>
First, the concept of the article delivery system according to the present embodiment will be described. FIG. 1 is a diagram illustrating a concept of an article delivery system according to the present embodiment. The storage unit L01 illustrated in FIG. 1 is one of a plurality of storage units included in the locker device 10. In the present embodiment, the locker device 10 is installed in a station, a commercial facility, or the like, and can be selected as a delivery destination of goods.

  Moreover, the locker device 10 can lock a plurality of storage units individually. The locker device 10 may have a coin locker function that assumes that the same person performs entry and exit of goods. However, in this embodiment, for the sake of simplicity of explanation, the locker device 10 is used exclusively for delivery of goods. The locker device 10 will be described as an example.

  Furthermore, the locker device 10 is provided with a partition inside at least a part of the storage units. The interior of the storage section L01 shown in FIG. 1 is divided into a lower storage area A1 and an upper storage area A2 by providing a partition.

  In the article delivery system according to the present embodiment, articles can be delivered to a plurality of storage areas provided in the storage section. FIG. 1A shows a state where the delivery company has delivered and deposited the article to the storage area A1 of the storage unit L01.

  When the delivery company deposits the article in the storage area A1 and closes the door, the door is locked and waits for removal by the user. Here, when the user requests delivery of another article before taking out, as shown in FIG. 1B, the delivery company delivers the article to the storage area A2 of the storage unit L01 and deposits it.

  Thereafter, when the user unlocks the storage unit L01, as shown in FIG. 1C, the articles delivered to the storage area A1 and the articles delivered to the storage area A2 can be received together. In order to receive a plurality of articles collectively, a plurality of storage areas provided in the same storage unit are used by the receiving user to deposit the same articles. On the other hand, the delivery company does not need to be the same company, and different delivery companies can deposit articles in different storage areas.

  Thus, a storage part can be effectively utilized by delivering a plurality of articles concerning the same user to the same storage part. In addition, since the user can receive a plurality of articles at once, the load when receiving the articles by the user can be reduced.

<Configuration of article delivery system>
Next, the configuration of the article delivery system will be further described. FIG. 2 is an explanatory diagram of the article delivery system.

  In the example shown in FIG. 2, the seller 40 provides a sales site for selling goods. Such a sales site can display and control information on the goods sold by the store, and can accept a purchase operation for the goods, that is, an order. Further, the sales site accepts designation of the delivery destination of the purchased article and arranges delivery of the purchased article. The storage part of the locker device 10 can be selected as the delivery destination.

  The locker device 10 is installed in a station, a commercial facility, or the like and used exclusively for delivery. Moreover, the locker apparatus 10 is locking each storage part irrespective of whether the articles | goods are stored.

  The user accesses the sales site provided by the seller 40 using the user terminal 30 and performs an operation for purchasing an article (S1). When the purchase destination of the purchased article is the locker device 10, the locker device 10 is inquired from the sales site provided by the seller 40 to reserve the storage unit of the delivery destination (S 2). At this time, the sales site provided by the seller 40 provides the locker management device 20 with user identification information for identifying the user and item feature data indicating the size, weight, type of temperature management, etc. of the item to be delivered. Send.

  The user identification information may be the user's name or contact information, or may be a user ID registered in advance at the first use. The weight shown in the article feature data can be calculated by adding the weight of the packing material to the weight of the purchased article. At this time, if a plurality of articles are delivered in one packing box, the weight of the plurality of articles and the weight of the packing material are added up. The size indicated in the item feature data is the size of the packaging box. Further, when an item indicating fragility is included in the item feature data, an index of fragility may be determined from the type of purchased item (for example, a cracked object or a precision instrument). As for the type of temperature management, room temperature, refrigeration, freezing, etc. are specified from the type of purchased article.

  The locker management device 20 manages vacancy information of the locker device 10 that can be used as a delivery destination, and selects a delivery destination storage unit based on the user identification information and the item feature data (S3). Specifically, the locker management device 20 can store newly delivered articles in the same storage unit when there is a storage unit that is reserved as a delivery destination by the same user and has not been received. It is determined whether or not. An empty storage area remains in the reserved storage unit, the maximum storage dimension of the empty storage area is larger than the dimension of the article indicated in the article feature data, and the temperature management type indicated in the article feature data If it is a storage unit that can handle the above, it is determined that a newly delivered article can be stored in the same storage unit.

  If the newly delivered article can be stored in the same storage unit, the locker management device 20 selects the reserved storage unit as the delivery destination. If there is a storage unit that has been reserved by the same user and has not been received yet, but if the newly delivered item cannot be stored in the same storage unit, the locker management device 20 is in the vicinity of the reserved storage unit. To select the delivery destination storage. This is because when the same user takes out articles from a plurality of storage units, it is more efficient that the storage unit is closer.

  If there is no storage unit that has been reserved by the same user and has not been received, the locker management device 20 selects a storage unit as a delivery destination based on the item characteristic data and the user characteristics. The selection of the delivery destination storage unit based on the article characteristic data and the user characteristics will be described later.

  When there are a plurality of locker devices 10 that can be used as delivery destinations, the locker management device 20 selects a delivery destination from the storage unit of the locker device 10 designated by the user. When there is no selectable storage unit in the locker device 10 designated by the user, it is also possible to select a delivery destination from the storage unit of another locker device 10 located in the vicinity of the designated locker device 10. is there.

  When the locker management device 20 selects the delivery destination storage unit, the locker management device 20 generates deposit key data (S4). The deposit key data is key data used when the delivery company 50 stores an article in the locker device 10. The deposit key data may be a numeric string or a character string, or a two-dimensional code. In this embodiment, a case where a numeric string is used as deposit key data will be described as an example.

  The locker management device 20 notifies the sales site of the seller 40 of the reservation result including the generated deposit key data and the designation of the storage unit and storage area of the delivery destination (S5). Further, the vacant information of the storage unit is updated with the state of the selected storage unit being reserved.

  The seller 40 that has received the notification of the reservation result arranges delivery to the delivery company 50 (S6). This delivery arrangement includes the delivery destination specified in the notification of the reservation result and the deposit key data. The delivery arrangement can be made by communication from the server of the seller 40 to the server of the delivery company 50. Further, the delivery destination and deposit key data may be entered in a predetermined slip.

  Upon receiving the delivery arrangement, the delivery company 50 delivers the purchased article to the locker device 10 and deposits it in the storage unit of the locker device 10 (S7). Specifically, when the delivery company 50 inputs the deposit key data to the locker device 10, the locker device 10 authenticates the deposit key data, unlocks the corresponding storage unit, and allows the article to be stored. When the delivery company 50 opens the door of the storage unit, stores the article and closes the door, the locker device 10 locks the door and sends a deposit completion notice to the locker management device 20 (S8).

  When receiving the deposit completion notification, the locker management device 20 generates reception key data (S9). The receiving key data is key data used by the user when receiving the article. The receiving key data may be a numeric string or a character string, or a two-dimensional code. In the present embodiment, a case where a numeric string is used as receiving key data will be described as an example.

  The locker management device 20 transmits a delivery completion notification including the generated reception key data to the user terminal 30 (S10). The user goes to the place where the locker device 10 is installed, reads the receipt key data, unlocks the storage unit, and takes out the purchased article to receive the article (S11).

  If the receipt by the user is established, the locker device 10 transmits a receipt completion notice to the locker management device 20 (S12). When the locker management device 20 receives the reception completion notification, the locker management device 20 updates the empty information in the storage unit.

<Configuration of locker device>
Next, the external configuration of the locker device 10 will be described. FIG. 3 is an external configuration diagram showing an external configuration of the locker device 10. As shown in FIG. 3, the locker device 10 has a plurality of storage units including storage units L01 and L02, and a lock mechanism corresponding to each storage unit. For example, the lock mechanism L01a is a mechanism for locking and unlocking the storage portion L01, and the lock mechanism L02a is a mechanism for locking and unlocking the storage portion L02. Furthermore, the locker device 10 has a user interface including a display operation unit 11.

  In the locker device 10 shown in FIG. 3, the plurality of storage units are not all in the same shape, but include a small storage unit and a large storage unit. The large storage unit is the size of two small storage units. Although two shapes of storage portions are shown here, three or more shapes of storage portions may be provided.

  Next, the internal configuration of the locker device 10 will be described. FIG. 4 is a block diagram showing an internal configuration of the rocker device 10. As shown in FIG. 4, the locker device 10 includes a display operation unit 11, a code reader 12, a card reader 12a, a printer 13, a communication unit 14, a storage unit 15, a main control unit 16, and storage control. Part 17. The locker device 10 has a plurality of storage units including storage units L01, L02, L11, and L12. Each storage unit is provided with a lock mechanism (L01a, L02a, L11a, L12a, etc.). Although not shown, each storage unit is provided with a door opening / closing sensor and an article sensor. The door opening / closing sensor is a sensor that detects whether the door of the corresponding storage unit is open or closed. The article sensor is an optical sensor or the like, and detects an article located in a corresponding storage unit.

  Furthermore, a temperature adjustment mechanism and a temperature sensor are provided in some of the plurality of storage units. Specifically, the storage unit L01 and the storage unit L02 are storage units provided with temperature adjustment mechanisms (L01b, L02b, etc.) and temperature sensors (L01c, L02c, etc.), and the storage units L11 and L12 are temperature control units. The storage unit is not provided with a mechanism and a temperature sensor.

  The display operation unit 11 includes a touch panel display and the like, and is used for displaying information to the delivery company 50 and the purchaser and receiving various inputs. When a numeric string is used as the deposit key data or the receipt key data, the display operation unit 11 also accepts the input of these key data.

  The code reader 12 is a unit that reads key data when a two-dimensional code or the like is used as key data, and includes a camera that captures an image of the two-dimensional code and an image processing unit. The card reader 12a is a unit used when reading key data from a card.

  The printer 13 is a unit for issuing receipts as necessary, such as when delivering goods. The communication unit 14 is an interface unit for communicating with the locker management device 20 and the like via a predetermined communication line. The storage unit 15 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 15 stores storage unit management data 15a.

  The storage unit management data 15a includes basic data indicating information related to the entire storage unit, such as a storage unit ID that is identification information of the storage unit, storage region data indicating information related to the storage region of the storage unit, and receiving Received data indicating information.

  Specifically, the basic data includes a storage unit ID, a door number, a state, an arrangement, and the presence / absence of a temperature adjustment mechanism. The status of the storage section includes “0: empty”, “1: reservation in progress”, “2: storage in progress (delivery item)”, “3: storage in progress (cooling agent)”, “9: in failure”, etc. is there. “0: Empty” indicates a state in which no article is stored in any storage area of the storage unit, and delivery of the article is not reserved. “1: Reserving” indicates a state in which no article is stored in any storage area, but delivery of the article is reserved. “2: Storing (delivery item)” indicates a state where the delivered article is stored in at least one of the storage areas. “3: In storage (cooling agent)” indicates a state in which a cooling agent to be provided to a user who has received an article that needs to be refrigerated or frozen is stored. “9: In failure” indicates that the storage unit has failed and cannot be used.

  The arrangement of the basic data indicates where the storage unit is located in the locker device 10. The temperature adjustment mechanism indicates whether refrigeration or freezing is possible, and includes “0: normal temperature”, “1: refrigeration”, “2: freezing”, and the like.

  In the storage area data, the state, the maximum storage dimension, the deposit key data, the deposit date / time, and the temperature management type are associated with each other. The state of the storage area includes “0: empty”, “1: reserved”, “2: stored (delivery)”, and the like. “0: Empty” indicates a state in which no article is stored in the storage area and delivery of the article is not reserved. “1: Reserving” indicates a state in which no article is stored in the storage area, but delivery of the article is reserved. “2: Storing (delivery item)” indicates a state where the delivered article is stored.

  The maximum storage dimension indicates the maximum dimension of an article that can be stored in the storage area. The deposit key data is data generated by the locker management device 20 at the time of reservation. The deposit date and time indicates the date and time when the article was deposited in the storage area. The temperature management type indicates the temperature management necessary for the articles stored in the storage area, and includes “0: normal temperature”, “1: refrigeration”, “2: freezing”, and the like.

  The reception data includes reception key data and reception date / time. The receiving key data is key data used when the user receives the stored item. The reception date and time indicates the date and time when the user received the article.

  The storage control unit 17 controls the operation of the lock mechanism (L01a, L02a, etc.) and obtains outputs from the lock mechanism (L01a, L02a, etc.), the door open / close sensor, and the article sensor, thereby It is a processing part which controls and monitors.

  The main control unit 16 is a control unit that controls the locker device 10 as a whole, and includes a storage management unit 16a, a loading / unloading processing unit 16b, a locking / unlocking control unit 16c, and a temperature control unit 16d. Actually, by storing programs corresponding to these functional units in a ROM or non-volatile memory (not shown), and loading these programs into a CPU (Central Processing Unit), the storage management unit 16a, Processes corresponding to the entry / exit processing unit 16b, the locking / unlocking control unit 16c, and the temperature control unit 16d are executed.

  The storage management unit 16a is a processing unit that manages storage unit management data 15a indicating the state of each storage unit. The storage management unit 16a updates the storage unit management data 15a when the state of the storage unit is changed. Further, the storage management unit 16a transmits the storage unit management data 15a to the locker management device 20 as appropriate.

  The entry / exit processing unit 16b is a processing unit that performs processing related to entry / exit of delivered articles. That is, the entry / exit processing unit 16b performs processing related to deposit and receipt of delivered items.

  Specifically, when the display operation unit 11 or the like receives the deposit key data, the entry / exit processing unit 16b executes authentication of the deposit key data. This authentication can be performed by transmitting the accepted deposit key data to the locker management device 20 and receiving the authentication result. Further, it is determined whether or not the deposit key data is received in advance from the locker management device 20 and registered in the storage unit management data 15a, and whether or not the received deposit key data matches the deposit key data registered in the storage unit management data 15a. You may authenticate with.

  In the present embodiment, a description will be given by taking as an example a configuration in which deposit key data is received in advance from the locker management device 20 and registered in the storage unit management data 15a. The operation of the locker management device 20 will be described later. When the locker management device 20 makes a delivery reservation, the storage unit and storage area of the delivery destination, the deposit key data, the temperature management type of the article to be delivered, and the like. A reservation result notification including “” is transmitted to the locker device 10. The entry / exit processing unit 16b associates the deposit key data and the temperature management type with the storage unit and storage area of the delivery destination indicated in the notification of the reservation result, and sets the storage region state to “1: under reservation”. The storage area data of the management data 15a is updated.

  When the deposit key data received by the display operation unit 11 or the like matches the deposit key data registered in the storage unit management data 15a, the entry / exit processing unit 16b performs the unlocking of the corresponding storage unit. The lock control unit 16c is instructed. Thereafter, when the door of the unlocked storage unit is opened and closed, the loading / unloading processing unit 16b updates the storage unit management data 15a and transmits a deposit completion notification to the locker management device 20. In the update of the storage unit management data 15a, the date and time at that time is added to the storage date and time of the storage area data, and the state of the storage area is changed to “2: being stored (delivery item)”.

  In addition, when the storage area data state item is changed, the storage management unit 16a changes the basic data state item in accordance with the change. That is, if the status of all storage area data is “0: empty”, the basic data status is set to “0: empty”. If the state of any storage area data is “2: being stored (delivery item)”, the state of the basic data is “2: being stored (delivery item)”. If there is no storage area in which the state is “2: being stored (delivery)” and the state of any storage area is “1: reserved”, the state of the basic data is “1: reserved”. To do.

  When the display operation unit 11 or the like accepts the receipt key data, the warehouse processing unit 16b executes authentication of the receipt key data. This authentication can be performed by transmitting the received reception key data to the locker management device 20 and receiving the authentication result. Also, receiving key data is previously received from the locker management device 20 and registered in the storage unit management data 15a, and whether or not the received key data matches the receiving key data registered in the storage unit management data 15a. You may authenticate with.

  In this embodiment, a description will be given by taking as an example a configuration in which the reception key data is received from the locker management device 20 in advance and registered in the delivery management data 15b. Although the operation of the locker management device 20 will be described later, the locker management device 20 transmits the receipt key data to the locker device 10 when receiving the deposit completion notification and generating the receipt key data. The entry / exit processing unit 16b adds the received receipt key data to the storage unit management data 15a.

  The entry / exit processing unit 16b performs unlocking so that the corresponding storage unit is unlocked when the reception key data received by the display operation unit 11 or the like matches the reception key data registered in the storage unit management data 15a. The lock control unit 16c is instructed.

  When the same receipt key data is associated with a plurality of storage units, the loading / unloading processing unit 16b causes all the storage units corresponding to the reception key data to be unlocked.

  Further, when “1: refrigerated” or “2: frozen” is included in the temperature management type of the received article, the warehouse processing unit 16b indicates that the basic data state is “3: being stored (cooling agent). ) ”Is instructed to unlock / unlock control unit 16c. For this reason, a user who has received an article whose temperature management type is “1: refrigerated” or “2: frozen” can take out the cryogen from the storage unit in which the cryogen is stored. Can be taken home while chilled.

  Thereafter, when the door of the unlocked storage unit is opened / closed, the storage / retrieval processing unit 16b updates the storage unit management data 15a and transmits a reception completion notification to the locker management device 20. In the update of the storage unit management data 15a, the reception date and time when the article is taken out is added.

  When the unlocked door is opened and closed, the storage management unit 16a updates the storage unit management data 15a with the state of the storage unit being “0: empty”.

  The locking / unlocking control unit 16c outputs an operation instruction to the storage control unit 17 so as to unlock the specified storage unit from the entry / exit processing unit 16b. Further, when the door of the storage unit is closed, the locking / unlocking control unit 16c outputs an operation instruction to the storage control unit 17 to lock the storage unit.

  The temperature control unit 16d is a processing unit that controls the operation of the temperature adjustment mechanism (L01b, L02b, etc.). Although all the storage units having the temperature adjustment mechanism may be controlled to always have a constant temperature, it is also possible to adjust the temperature individually for each storage unit. Specifically, it is preferable to start the temperature adjustment so that the storage unit designated as the delivery destination by the notification of the reservation result has an appropriate temperature at the time of warehousing.

  Here, in this embodiment, temperature adjustment refers to monitoring the temperature of the storage unit, controlling the operation of the temperature adjustment mechanism as necessary, and maintaining a desired temperature. Temperature control refers to control of the operation of the temperature adjustment function. The temperature control mechanism includes, for example, an evaporator (evaporator), a compressor (compressor), a condenser (condenser), and the like. In the temperature control, the temperature of the storage unit is controlled by appropriately switching between an on state in which the temperature adjustment mechanism operates and an off state in which the temperature adjustment mechanism is stopped. Alternatively, the temperature of the storage unit may be controlled by appropriately switching between a preliminary operation state and an operation state in which cooling is performed toward a specified temperature.

  When temperature adjustment is started so as to reach an appropriate temperature at the time of warehousing, temperature control is started on the condition that a reservation related to storage of articles in a predetermined storage unit is received. It is not necessary to turn on the temperature control mechanism at that time. It is only necessary to start the temperature control so that the temperature of the storage unit becomes an appropriate temperature when the reserved article is stored. For example, it is preferable to predict the storage time of the article and perform temperature control so that an appropriate temperature is maintained for several hours before that. In addition, you may change at which time point before reaching | attaining an appropriate temperature is reached according to the conditions of each accommodating part.

  Next, data stored in the storage unit 15 illustrated in FIG. 4 will be described. FIG. 5 is an explanatory diagram of data stored in the storage unit 15 illustrated in FIG. As illustrated in FIG. 5, the storage unit management data 15a includes basic data indicating information related to the entire storage unit, such as a storage unit ID that is identification information of the storage unit, and storage indicating information related to a storage area of the storage unit. It includes area data and reception data indicating information related to reception.

  The basic data includes the storage unit ID, door number, state, arrangement, and presence / absence of a temperature adjustment mechanism. In FIG. 5, the door number of the storage unit ID “01” is “01”, the state is “2: being stored (delivery)”, the arrangement is “1 row, 5 levels”, and the temperature adjustment mechanism is The state is “1: refrigerated”. As described above, the state of the storage section is “0: empty”, “1: reservation is in progress”, “2: storage is in progress (delivery)”, “3: storage is in progress (cooling agent)”, “9: It is selected from “failing” or the like. The temperature adjustment mechanism is selected from “0: normal temperature”, “1: refrigeration”, “2: freezing”, and the like.

  In the storage area data, the state, the maximum storage dimension, the deposit key data, the deposit date / time, and the temperature management type are associated with each other. In FIG. 5, the state of the storage area 1 is “2: being stored (delivery)”, the maximum storage dimension is “H150 × W300 × D500”, the deposit key data is “12341234”, and the deposit date / time is “2016 08/03 10:30” and the temperature management type is “1: refrigerated”. As described above, the state of the storage area is selected from “0: empty”, “1: reservation in progress”, “2: storage in progress (delivery)”, and the like. The temperature management type is selected from “0: normal temperature”, “1: refrigeration”, “2: freezing”, and the like.

  Further, FIG. 2 shows that the state of the storage area 2 is “0: empty” and the maximum storage dimension is “H150 × W300 × D500”. Since the state is “0: empty”, the deposit key data, the deposit date / time, and the temperature management type are “−” indicating that there is no data.

  The reception data includes reception key data and reception date / time. FIG. 5 shows a state in which the reception key data is “11223344”. In addition, since it is in a state before receipt by the user, the receipt date and time is “−” indicating that there is no data.

<Configuration of locker management device>
Next, the internal configuration of the locker management device 20 will be described. FIG. 6 is a block diagram showing an internal configuration of the locker management device 20. As shown in FIG. 6, the locker management device 20 is connected to a display unit 21 and an input unit 22, and includes a communication unit 23, a storage unit 24, and a control unit 25.

  The display unit 21 is a display device such as a liquid crystal display. The input unit 22 is a keyboard, a mouse, or the like. The communication unit 23 is an interface unit for data communication with the locker device 10, the user terminal 30, or the like via a communication line. The storage unit 24 is a storage device such as a hard disk device or a nonvolatile memory, and stores locker device management data 24a, user management data 24b, and delivery management data 24c.

  The control unit 25 is a control unit that totally controls the locker management device 20, and includes a locker device management unit 25a, a registration processing unit 25b, a delivery destination selection unit 25c, a key data generation unit 25d, a delivery processing unit 25e, and a privilege granting unit 25f. Have Actually, programs corresponding to these functional units are stored in a ROM or a non-volatile memory (not shown), and these programs are loaded into the CPU and executed, whereby the locker device management unit 25a and the registration processing unit 25b. A delivery destination selection unit 25c, a key data generation unit 25d, a delivery processing unit 25e, and a privilege granting unit 25f. The process corresponding to each is executed.

  The locker device management unit 25 a is a processing unit that manages the state of the locker device 10. Specifically, the locker device management unit 25a stores the locker device ID, the location, and the state of each storage unit in the storage unit 24 as the locker device management data 24a in association with the locker device ID, the location, and the state of each storage unit. Perform the update process.

  The registration processing unit 25b performs registration processing for a user who uses the locker device 10 as a delivery destination. In the registration process for the user, the registration processing unit 25b associates the user ID, which is the identification information of the user, with the user name, contact information, etc., and adds it to the user management data 24b. The contact information of the user is used for notifying the reception key data and is preferably an e-mail address.

  When receiving a reservation request from the sales site of the seller 40, the delivery destination selection unit 25c sets the storage unit of the delivery destination based on the user identification information and the item feature data transmitted from the sales site of the seller 40. A processing unit to select. Specifically, the delivery destination selection unit 25c can store newly delivered articles in the same storage unit when there is a storage unit that is reserved as a delivery destination by the same user and has not been received. It is determined whether or not there is. An empty storage area remains in the reserved storage unit, the maximum storage dimension of the empty storage area is larger than the dimension of the article indicated in the article feature data, and the temperature management type indicated in the article feature data If it is a storage unit that can handle the above, it is determined that a newly delivered article can be stored in the same storage unit.

  If the newly delivered article can be stored in the same storage unit, the delivery destination selection unit 25c selects the reserved storage unit as the delivery destination. If there is a storage unit that has been reserved by the same user and has not yet been received, but the article to be newly delivered cannot be stored in the same storage unit, the delivery destination selection unit 25c Select a delivery destination storage unit from the vicinity. This is because when the same user takes out articles from a plurality of storage units, it is more efficient that the storage unit is closer.

  If there is no storage unit reserved by the same user and not yet received, the delivery destination selection unit 25c selects the storage unit of the delivery destination based on the item feature data and the user characteristics.

  When there are a plurality of locker devices 10 that can be used as delivery destinations, the locker management device 20 selects a delivery destination from the storage unit of the locker device 10 designated by the user. When there is no selectable storage unit in the locker device 10 designated by the user, it is also possible to select a delivery destination from the storage unit of another locker device 10 located in the vicinity of the designated locker device 10. is there.

  The key data generation unit 25d is a processing unit that generates deposit key data and reception key data based on an instruction from the delivery processing unit 25e. These key data may be a numeric string, a character string, or a two-dimensional code. In this embodiment, a case where a numeric string is used as key data will be described as an example.

  The delivery processing unit 25e is a processing unit that performs processing related to delivery of an article. The delivery processing unit 25e first performs delivery reservation processing when a delivery destination is selected by the delivery destination selection unit 25c. Specifically, the delivery processing unit 25e causes the key data generation unit 25d to generate deposit key data, and displays the reservation result including the generated deposit key data and the designation of the storage unit and storage area of the delivery destination as the seller 40. Notify the sales site. When a storage unit is newly reserved, the delivery processing unit 25e associates a user ID, a delivery destination device, a delivery destination storage unit, a delivery destination storage area, an order number, a reservation date, a reservation key data, and the like. New delivery management data 24 c is generated and stored in the storage unit 24. When the reserved storage unit is used as the delivery destination, the delivery destination storage area, order number, reservation date and time, and deposit key data are added to the corresponding delivery management data 24c and updated. Further, the locker device management data 24a is updated in conjunction with the generation and update of the delivery management data 24c, and the locker device 10 at the delivery destination is notified.

  When the delivery processing unit 25e receives a deposit completion notification from the locker device 10 after the reservation process, the delivery processing unit 25e causes the key data generation unit 25d to generate the received key data. Then, the generated reception key data and deposit date / time are added to the delivery management data 24c and the locker device management data 24a and updated, and the locker device 10 of the delivery destination is notified. In addition, the delivery processing unit 25e transmits a delivery completion notification including the generated reception key data to the user terminal 30.

  When the delivery processing unit 25e receives the receipt completion notification from the locker device 10 after transmitting the delivery completion notification, the delivery processing unit 25e adds and updates the receipt date and time to the delivery management data 24e and the locker device management data 24a.

  The privilege grant unit 25f performs a process of giving a predetermined point to the user when a reserved storage unit is selected as a delivery destination by the delivery destination selection unit 25c. This point can be used for exchanging the prize or for reducing the usage fee of the locker device 10. In addition, the usage fee may be reduced directly without using points. By collecting and storing a plurality of articles in the same storage unit, the storage unit of the locker device 10 can be efficiently operated. Therefore, by conferring a privilege to the user according to the degree of aggregation of the delivery destination, that is, how much the storage unit to be used can be reduced, the aggregation of the delivery destination is promoted and the operation rate of the locker device 10 is improved. Can be realized.

  Next, data stored in the storage unit 24 shown in FIG. 6 will be described. 7 and 8 are explanatory diagrams of data stored in the storage unit 24 illustrated in FIG. As shown in FIG. 7A, the locker device management data 24a includes a locker device ID, location data, and storage unit management data.

  In FIG. 7A, the location data “Shinjuku-ku, Tokyo ...” and storage unit management data are associated with the locker device ID “Shinjuku first”. The storage unit management data is the same data as the storage unit management data 15a of the locker device 10 shown in FIG. In the locker device management data 24 a shown in FIG. 7A, the locker device ID is data that uniquely identifies the locker device 10 and can be used as the name of the locker device 10. Further, the locker device management data 24 a has the same data for each locker device 10.

  As shown in FIG. 7B, the user management data 24b is data in which basic data, user characteristic data, and aggregated delivery points are associated with each other. The user management data 24b has the same data for each user.

  The basic data includes a user ID, a user name, a contact address, and the like. In the basic data shown in FIG. 7B, the user name “E F”, the contact information “EF @...” And the like are associated with the user ID “U0023”.

  The user characteristic data indicates attribute information related to the user such as the height, gender, age, nationality, and address of the user. The user characteristic data is used for selecting a storage unit as a delivery destination. For example, when the height of the user is less than a predetermined value, the storage destination is limited to a storage unit at a low position. In addition, when the user is an elderly person or a woman, the storage unit at the lower position is preferentially selected as the storage destination. The nationality of the user can be used for selecting a storage unit that can be notified in a language suitable for the user. FIG. 7B shows a state where the height of the user is “170”, the age is “40”, the gender is “male”, and the nationality is “Japan”.

  The aggregate delivery point indicates a cumulative value of points given by the privilege granting unit 25f. FIG. 7B shows a state where the aggregate delivery point is “6”.

  As shown in FIG. 8, the delivery management data 24c includes basic reservation data, additional reservation data, and received data. The delivery management data 24c is generated when a storage unit is newly reserved as a delivery destination.

  The basic reservation data includes a user ID, a delivery destination device, a delivery destination storage unit, a delivery destination storage area, an order number, reservation date / time, deposit key data, deposit date / time, and temperature management type. In FIG. 8, the user ID is “U0023”, the delivery destination device is “Shinjuku first”, the delivery destination storage unit is “01”, the delivery destination storage area is “1”, and the order number Is “B0011”, the reservation date is “2016 08/01 17:45”, the deposit key data is “12341234”, the deposit date is “2016 08/03 10:30”, and the temperature management type Indicates a state of “1: refrigeration”. These data are determined when the delivery management data 24c is generated.

  The additional reservation data is data that is added when a storage unit that has already been reserved is used as a delivery destination, and includes a delivery destination storage area, an order number, reservation date / time, deposit key data, deposit date / time, and temperature management type. In FIG. 8, a reservation for a storage unit that has already been reserved is not accepted, and each item is “−” indicating that there is no data.

  The reception data includes reception key data and reception date / time. FIG. 8 shows a state in which the receiving key data is “11223344”. In addition, since it is in a state before receipt by the user, the receipt date and time is “−” indicating that there is no data.

  Next, selection of the storage unit based on the article feature and the user feature will be described. FIG. 9 is an explanatory diagram for selecting a storage unit based on the article feature and the user feature. First, the delivery destination selection unit 25c sets the storage unit selection condition to be a storage unit capable of corresponding temperature management based on the temperature management type of the article to be delivered. In addition, the storage unit selection condition is that the size of the article to be delivered is equal to or less than the maximum storage size of the empty storage region.

  Furthermore, the delivery destination selection unit 25c does not set a condition for selecting the storage unit if the weight of the article is “up to W1”, but if the weight is “from W1 to W2,” the first to second stages from the bottom. Select the storage part. Further, if the weight is “exceeding W2”, the first storage unit from the bottom is selected.

  Further, the delivery destination selection unit 25c does not set a condition for selecting the storage unit if there is no specification on the caution level of the article, but if there is a specification that the caution level is required, the delivery destination selection unit 25c Priority is given to the storage section at the stage.

  Furthermore, when the height of the user is “less than H1”, the delivery destination selection unit 25c selects the first to second storage units from the bottom. When the user's height is “H1 to H2”, the second to fourth storage units from the bottom are selected. If the height of the user is “exceeding H2”, the 4th to 5th storage units from the bottom are selected.

  Further, when the age of the user is “less than A1”, the delivery destination selection unit 25c selects the first to second storage units from the bottom. This is because the height can be estimated from the age. When the age of the user is “A1 to A2”, no condition is set for selection of the storage unit. When the age of the user is “exceeding A2”, the third to fourth storage units from the bottom are selected. This is because elderly people are burdened with posture changes such as squatting and stretching.

  When the user is a woman, the delivery destination selection unit 25c selects the second to fourth storage units from the bottom. Women are often taller than men, and posture changes such as squatting and stretching can be burdensome. If the user is a male, there is no restriction on the selection of the storage unit.

  When the user's nationality is Japan, the delivery destination selection unit 25c does not limit the selection of the storage unit. When the user's nationality is “English-speaking”, the storage section in which English is written is preferentially selected. Further, when the nationality is “Chinese-speaking”, the storage unit in which Chinese is written is preferentially selected.

  In selecting the storage unit, the condition based on the temperature management type and the condition based on the dimensions are necessary conditions. It is preferable that the restriction based on the article characteristics is given priority over the restrictions based on other article characteristics and the restrictions based on the user characteristics. That is, the restriction by the user feature is applied within the range of the restriction by the article feature.

<Description of processing procedure>
Next, a processing procedure of the locker management device 20 will be described. FIG. 10 is a flowchart showing a processing procedure related to the reservation processing of the locker management device 20. First, the delivery destination selection unit 25c of the locker management device 20 receives a reservation request from the sales site of the seller 40 (step S101).

  Upon receiving the reservation request, the delivery destination selection unit 25c refers to the delivery management data 24c, and determines whether or not there is delivery management data 24c that has the same delivery destination device and user ID and that has not been received (step S102). ).

  If the delivery destination device and the user ID are the same and there is unreceived delivery management data 24c (step S102; Yes), the delivery destination selection unit 25c aggregates the newly delivered articles into the same storage unit. It is determined whether or not it can be stored (step S105). Specifically, the delivery destination selection unit 25c has an empty storage area remaining in the reserved storage unit, and the maximum storage dimension of the empty storage area is larger than the dimension of the article indicated in the article feature data. If the storage unit is large and can accommodate the temperature management type indicated in the article feature data, it is determined that the storage unit can be stored in the same storage unit.

  If it is determined that it can be stored in the same storage unit (step S105; Yes), the delivery destination selection unit 25c selects the reserved storage unit as the delivery destination. Then, the delivery processing unit 25e generates additional reservation data including the delivery destination storage area, the order number, and the reservation date and time, and adds it to the corresponding delivery management data 24c (step S106).

  When the delivery destination device and the user ID are the same and there is no unreceived delivery management data 24c (step S102; No), or when it is determined that they cannot be collected and stored in the same storage unit (step S105; No) The delivery destination selection unit 25c newly selects a storage unit (step S103).

  In the selection of the storage unit in step S103, the delivery destination selection unit 25c selects a delivery destination storage unit based on the article feature and the user feature. If the delivery destination device and the user ID are the same and there is undelivered delivery management data 24c, but it is determined that the delivery management data 24c cannot be collected and stored, the delivery destination selection unit 25c selects the reserved storage unit. The storage unit of the delivery destination is selected from the vicinity of.

  After selecting a delivery destination storage unit in step S103, the delivery processing unit 25e creates a new delivery in which a user ID, a delivery destination device, a delivery destination storage unit, a delivery destination storage area, an order number, a reservation date, and the like are associated with each other. Management data 24c is generated and stored in the storage unit 24 (step S104).

  After step S104 or step S106, the key data generation unit 25d generates deposit key data (step S107). The delivery processing unit 25e notifies the sales site of the seller 40 of the reservation result including the generated deposit key data and the designation of the delivery destination storage unit and storage area (step S108). Thereafter, the delivery processing unit 25e updates the delivery management data 24c and locker device management data 24a including addition of deposit key data (step S109), notifies the delivery destination locker device 10 and ends the processing. .

  FIG. 11 is a flowchart showing a processing procedure of the locker management apparatus 20 related to depositing and receiving. The delivery processing unit 25e of the locker management device 20 receives a deposit completion notification from the locker device 10 (step S201). When the delivery processing unit 25e receives the deposit completion notification, the delivery processing unit 25e determines whether or not reception key data has been generated for the same storage unit (step S202).

  If the reception key data has not been generated for the same storage unit (step S202; No), the key data generation unit 25d generates the reception key data (step S203). If the same user has reserved another storage unit and the reception key data has already been generated in the other storage unit, the same reception key data can be used.

  After step S203 or when receiving key data has been generated for the same storage unit (step S202; Yes), the delivery processing unit 25e transmits a delivery completion notification including the received key data to the user terminal 30. (Step S204). Then, the receiving key data and the deposit date / time are added to the delivery management data 24c and the locker device management data 24a and updated (step S205), and the locker device 10 of the delivery destination is notified.

  When the delivery processing unit 25e receives the receipt completion notification from the locker device 10 after the delivery completion notification (step S206), the delivery processing unit 25e adds and updates the receipt date and time to the delivery management data 24c and the locker device management data 24a ( Step S207) and the process is terminated.

  Next, the processing procedure of the locker device 10 will be described. FIG. 12 is a flowchart showing a processing procedure related to depositing the locker device 10. First, the display operation unit 11 or the like of the locker device 10 receives deposit key data (step S301). The entry / exit processing unit 16b performs authentication of the received deposit key data (step S302), and instructs the lock / unlock control unit 16c to unlock the corresponding storage unit (step S303).

  Thereafter, when the door of the unlocked storage unit is opened and closed, the lock / unlock control unit 16c locks the storage unit (step S304), and the storage / unloading processing unit 16b updates the storage unit management data 15a ( Step S305). Further, the entry / exit processing unit 16b transmits a deposit completion notification to the locker management device 20 (step S306), and ends the process.

  FIG. 13 is a flowchart showing a processing procedure related to receipt of the locker device 10. First, the display operation unit 11 or the like of the locker device 10 receives the received key data (step S401). The entry / exit processing unit 16b performs authentication of the received key data (step S402). The lock / unlock control unit 16c is instructed to unlock the storage unit corresponding to the received key data (step S403).

  Furthermore, the entry / exit processing unit 16b refers to the temperature management type of the received article, and determines whether or not a cold insulation agent is necessary (step S404). Specifically, when an article whose temperature management type is “1: refrigerated” or “2: frozen” is received, the storage / retrieval processing unit 16b determines that a cold insulation agent is necessary. If it is determined that a cold insulating agent is necessary (step S404; Yes), the storage / retrieval processing unit 16b indicates that the storage unit in which the cold insulating agent is stored, that is, the state of basic data is “3: being stored (cooling agent). ) "Is caused to be unlocked / unlocked by the locking / unlocking control unit 16c (step S405).

  After step S405, or when it is not determined that a cooling agent is necessary (step S404; No), opening / closing of the door of the unlocked storage unit is detected, and the lock / unlock control unit 16c locks the storage unit (step) S406). Then, the entry / exit processing unit 16b updates the storage unit management data 15a (step S407), transmits a reception completion notification to the locker management device 20 (step S408), and ends the process.

  Next, a modified example of the storage unit will be described. FIG. 14 is an explanatory diagram of a modified example of the storage unit. The storage unit shown in FIG. 14 has an internal door for each storage region.

  FIG. 14A shows a state in which the door L01d of the storage portion L01 having two storage areas is opened, and an internal door B1 and an internal door B2 are provided in each of the two storage areas.

  When the deposit key data is read, the door L01d is unlocked as shown in FIG. In this state, the inner door B1 and the inner door B2 can only store articles and cannot take them out. For example, an article can be deposited in the storage area A2 by pushing the inner door B2 inward. On the other hand, since the internal door B1 and the internal door B2 cannot be opened to the front side, for example, it is possible to prevent unauthorized or damaged articles stored in the back of the internal door B1.

  When the received key data is read, as shown in FIG. 14C, the door L01d is unlocked and the internal doors B1 and B2 are unlocked in a lump so that they can be opened to the front. Thus, the user can receive articles from all the storage areas.

  Next, a modified example of receiving key data generation will be described. In the description so far, the configuration in which the locker management device 20 generates the reception key data has been shown. As a modification, the locker device 10 may generate the reception key data.

  FIG. 15 is an explanatory diagram when the locker device generates reception key data. In the example shown in FIG. 15, the user uses the user terminal 30 to access the sales site provided by the seller 40 and performs an item purchase operation (S1). When the purchase destination of the purchased article is the locker device 10, the locker device 10 is inquired from the sales site provided by the seller 40 to reserve the storage unit of the delivery destination (S 2). At this time, the sales site provided by the seller 40 provides the locker management device 20 with user identification information for identifying the user and item feature data indicating the size, weight, type of temperature management, etc. of the item to be delivered. Send.

  The locker management device 20 manages vacancy information of the locker device 10 that can be used as a delivery destination, and selects a delivery destination storage unit based on the user identification information and the item feature data (S3). Specifically, if a newly delivered article can be stored in the same storage unit, the locker management device 20 selects a reserved storage unit as a delivery destination. If there is a storage unit that has been reserved by the same user and has not been received yet, but if the newly delivered item cannot be stored in the same storage unit, the locker management device 20 is in the vicinity of the reserved storage unit. To select the delivery destination storage. If there is no storage unit that has been reserved by the same user and has not yet been received, the locker management device 20 selects a storage unit as a delivery destination based on the article feature data and the user characteristics.

  When the locker management device 20 selects the delivery destination storage unit, the locker management device 20 generates deposit key data (S4). The deposit key data is key data used when the delivery company 50 stores an article in the locker device 10.

  The locker management device 20 notifies the sales site of the seller 40 of the reservation result including the generated deposit key data and the designation of the storage unit and storage area of the delivery destination (S5). Further, the vacant information of the storage unit is updated with the state of the selected storage unit being reserved.

  The seller 40 that has received the notification of the reservation result arranges delivery to the delivery company 50 (S6). This delivery arrangement includes the delivery destination specified in the notification of the reservation result and the deposit key data. The delivery arrangement can be made by communication from the server of the seller 40 to the server of the delivery company 50. Further, the delivery destination and deposit key data may be entered in a predetermined slip.

  Upon receiving the delivery arrangement, the delivery company 50 delivers the purchased article to the locker device 10 and deposits it in the storage unit of the locker device 10 (S7). Specifically, when the delivery company 50 inputs the deposit key data to the locker device 10, the locker device 10 authenticates the deposit key data, unlocks the corresponding storage unit, and allows the article to be stored. When the delivery company 50 opens the door of the storage unit, stores the article and closes the door, the locker device 10 locks the door to generate the receipt key data (step S8), and deposit including the generated receipt key data A completion notification is transmitted to the locker management device 20 (S8).

  When receiving the deposit completion notification, the locker management device 20 transmits a delivery completion notification including the received receipt key data to the user terminal 30 (S10). The user goes to the place where the locker device 10 is installed, reads the receipt key data, unlocks the storage unit, and takes out the purchased article to receive the article (S11).

  If the receipt by the user is established, the locker device 10 transmits a receipt completion notice to the locker management device 20 (S12). When the locker management device 20 receives the reception completion notification, the locker management device 20 updates the empty information in the storage unit.

  As described above, in the article delivery system according to the present embodiment, when the storage unit of the locker device 10 is selected as an article delivery destination, information on a user who receives a plurality of articles delivered individually. Are managed in association with the delivery management data 24c, and if the receiving users match, the same or close storage units are selected as storage units for storing a plurality of articles. For this reason, when the user receives a plurality of articles that are individually delivered, it is possible to reduce the load when the user receives the articles.

  Note that the plurality of articles delivered individually may be articles purchased multiple times at the same site or purchased at multiple sites. In this way, since the storage unit of the same or a nearby locker device is selected as the delivery destination of the item purchased multiple times, it is not necessary to select the same locker device and storage unit every time it is purchased, and the item is taken out In this case, the convenience is improved.

  Further, the same user is not limited to an individual but may be a group. This includes cases where purchases are made under the same group name. Moreover, it is not limited to the case where the user ID is the same, and articles received by a family with the same address can be stored in the same or close storage units.

  Moreover, although the structure which provided the locker apparatus 10 and the locker management apparatus 20 separately was demonstrated in the present Example, you may give the locker apparatus 10 the function of the locker management apparatus 20. FIG.

  In this embodiment, the configuration using the user ID has been described as an example. However, the delivery destination is selected based on the inquiry number, the user's address, personal information such as the telephone number, the designated locker device, etc. May be.

  Further, in the article delivery system according to the present embodiment, even if the delivery destination cannot be collected in the same storage unit, it is easy for the user to take out the article by collecting the articles in a plurality of adjacent storage units. Yes.

  In addition, the storage area of the storage section may be provided in advance, or the storage section may be divided into a plurality of storage areas by arranging a removable sorting plate.

  Furthermore, in the article delivery system according to the present embodiment, by selecting the storage unit in consideration of the feature information of the article (weight, dimensions, caution level for damage, etc.), the load when receiving the article by the user is reduced. Can be reduced. Similarly, by selecting the optimal storage unit based on the user's attributes (age, gender, height, nationality, etc.), the user who picks up the purchased item can take out the item without inconvenience. Is possible. For example, if the age is young, the gender is female, or the height of the user is low, it is possible to take out the purchased item from the storage unit at a high position so that it can be taken out from the storage unit at a low position. It can be eliminated. In addition, it can be stored in a storage section that displays the language of the country in accordance with the nationality, and it is possible to eliminate inconvenience due to a difference in language.

  Furthermore, according to the degree of aggregation, it is possible to give the user benefits such as the granting of predetermined points and the reduction of the usage fee of the locker device, so the user is encouraged to use it in fewer storage units, as a result, The number of empty storage units that can be used by other users increases, and the operating rate of the lockers improves. In the present embodiment, when the number of storage units to be used is reduced due to the aggregation of the delivery destinations, the case of using the degree of aggregation corresponding to the number has been described as an example, but the volume used for storing the articles The degree of aggregation may be calculated in consideration of

  Further, in the article delivery system according to the present embodiment, the door for storing the package to be received by the user is collectively opened, so that the storage unit for the article to be taken out can be easily understood and the convenience for the user is improved.

  Further, in this embodiment, when receiving an article that needs to be refrigerated or cooled, the storage unit storing the cryogen is unlocked so that the user can take out the cryogen. The cold-reserving agent may be provided on the condition that the removal of the product is requested. In this case, since the necessary amount of the cold insulating agent is determined in advance, the necessary amount of the cold insulating agent can be prepared in advance. In addition, the cooling agent is not limited to free provision, and may be provided by sales. In this case, the locker device 10 may be provided with a function of selling a cryogen, or a vending machine for the cryogen may be provided. Furthermore, information for encouraging the purchase of a cooling agent may be output from the size and weight of the article at the time of receipt. Moreover, according to the amount of goods etc., you may switch whether a cold-retaining agent is provided free or sold. Furthermore, the size and quantity of the cooling agent to be provided or sold may vary depending on the time until returning home.

  In the present embodiment, the configuration for refrigeration and cooling of the article has been described as an example. However, when the article that needs to be heated is stored, the locker device 10 may have a function such as heat retention. Good.

  In addition, when the storage unit is selected as a delivery destination, a receiving time limit may be set, and an article that is not received even if the time limit is exceeded may be collected.

  Further, in the present embodiment, the case where the same user performs purchase and receipt has been described as an example, but the user who performs purchase and the user who receives may differ. In this case, the storage unit may be selected based on the receiving user when selecting the delivery destination. Further, points and the like related to aggregation of delivery destinations may be given to a user who makes a purchase.

  In the above description, the case where the article delivery system and the article delivery method according to the present invention are applied to Internet shopping has been described. However, the present invention can be appropriately modified and implemented. For example, the present invention can be similarly applied to a delivery box installed in an apartment house or the like. The present invention can also be applied to a temporary storage locker device installed in a station or store. Furthermore, the present invention is not limited to an article delivered based on purchase, and may be applied to a case where an article is brought in and a delivery is requested.

  When the present invention is applied to a temporary storage locker device, a temporary storage unit and a delivery storage unit may be provided. The storage unit may be used for both temporary storage and delivery.

  Each configuration illustrated in the present embodiment is functionally schematic and does not necessarily need to be physically configured as illustrated. In other words, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally / physically distributed / integrated in arbitrary units according to various loads and usage conditions. Can be configured.

  As described above, the article delivery system and the article delivery method according to the present invention are suitable for reducing the load at the time of receiving an article by the user when the user receives a plurality of articles to be delivered individually. ing.

DESCRIPTION OF SYMBOLS 10 Locker apparatus 11 Display operation part 12 Code reader 12a Card reader 13 Printer 14, 23 Communication part 15, 24 Storage part 15a Storage part management data 16 Main control part 16a Storage management part 16b Entry / exit processing part 16c Locking / unlocking control part 16d Temperature control unit 17 Storage control unit 20 Locker management device 21 Display unit 22 Input unit 24a Locker device management data 24b User management data 24c Delivery management data 25 Control unit 25a Locker device management unit 25b Registration processing unit 25c Delivery destination selection unit 25d Key Data generation unit 25e Delivery processing unit 25f Benefit granting unit 30 User terminal 40 Seller 50 Delivery company L01, L02, L11, L12 Storage unit L01a, L02a, L11a, L12a Lock mechanism L01b, L02b Temperature adjustment mechanism L01c, L02c Temperature sensor

Claims (9)

A plurality of lockers that have a plurality of storage units for storing articles, and that lock and unlock each storage unit, and a delivery processing apparatus that selects any one of the plurality of lockers as a delivery destination of the articles An article delivery system comprising:
The delivery processing device includes:
Recipient information management means for managing recipient information related to recipients of a plurality of items delivered individually;
Selecting means for selecting a storage unit of the same or adjacent locker device as a storage unit for storing the plurality of articles when the recipient information of the plurality of articles managed by the recipient information management unit matches. An article delivery system characterized by the above. When the recipient information of a plurality of articles managed by the recipient information managing means matches, the selection means uses a plurality of adjacent storage sections in the same locker device as a storage section that stores the plurality of articles. The item delivery system according to claim 1, wherein the item delivery system is selected. The selection unit selects the same storage unit in the same locker device as a storage unit for storing the plurality of articles when the recipient information of the plurality of articles managed by the recipient information management unit matches. The article delivery system according to claim 1. The delivery processing device includes:
Further comprising article feature information obtaining means for obtaining feature information relating to the plurality of articles,
The selection means includes
The article delivery system according to any one of claims 1 to 3, wherein a storage unit that stores the plurality of articles is selected based on recipient information of the plurality of articles and the article feature information. . The delivery processing device includes:
Recipient attribute information obtaining means for obtaining attribute information relating to a recipient who receives the plurality of articles,
The selection means includes
The article delivery according to any one of claims 1 to 3, wherein a storage unit that stores the plurality of articles is selected based on recipient information and recipient attribute information of the plurality of articles. system. The delivery processing device includes:
Article feature information acquisition means for acquiring feature information relating to the plurality of articles;
Recipient attribute information obtaining means for obtaining attribute information relating to a recipient who receives the plurality of articles,
The selection means includes
The storage unit for storing the plurality of articles is selected based on the recipient information, the article feature information, and the recipient attribute information of the plurality of articles. Item delivery system described in 1.   A calculating means for calculating a predetermined number of points given to the user of the locker device or a reduction fee for the usage fee according to the degree of aggregation in which the selection means aggregates and stores a plurality of articles in the same storage unit; The article delivery system according to any one of claims 1 to 6, further comprising:   When the plurality of storage units of the locker device are selected as storage units for storing the plurality of articles by the selection means and a predetermined article take-out operation is received by the recipient, the doors of the plurality of storage units are collectively The article delivery system according to claim 1, further comprising a release control unit that controls to unlock the product. A plurality of lockers that have a plurality of storage units for storing articles, and that lock and unlock each storage unit, and a delivery processing apparatus that selects any one of the plurality of lockers as a delivery destination of the articles An article delivery method in an article delivery system comprising:
A recipient information management step in which the delivery processing device manages recipient information relating to recipients of a plurality of articles delivered individually;
When the delivery processing device matches the recipient information of the plurality of items managed by the recipient information management step, the storage unit of the same or adjacent locker device is selected as the storage unit for storing the plurality of items. A method for delivering goods, comprising: a selection step.

Images