JP2003044755A - System and method for receiving order by utilizing receiving locker and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a user to do shopping at a low cost without worrying about time by making it possible to receive merchandise ordered from the Internet, etc., from a locker installed at a store outside business hours for a person who can not go shopping to the store during business hours. SOLUTION: A store device 20 has an order reception processing 21 for checking whether to secure merchandise and a locker in the case of receiving an order from a user terminal 10, generating an order number and a password in the case of being able to secure the merchandise and the locker and transmitting the order number and the password to the user terminal 10 and a locker controller 30, and a locker managing part 32 for managing the use state of each locker chamber of a receiving locker 39 and allocating a locker chamber for being used for ordered merchandise, and the locker controller 30 stores the received order number and password while associating the received order number and password with a locker number where the merchandise is stored, respectively collates an order number and a password inputted by the user with the stored order number and password when the user inputs the order number and the password and releases a corresponding locker chamber when the order numbers and the passwords coincide with one another.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order receiving system, an order receiving method, and a program using a receiving locker,
In particular, the present invention relates to an order receiving system, an order receiving method, and a program for making an order using the Internet and receiving a product from a locker installed in a store.

[0002]

2. Description of the Related Art A conventional system of this type is disclosed in Japanese Patent Laid-Open No.
As in 1-5868, there is known a system for obtaining product information through a network such as the Internet and ordering the product information. In this system, ordered products are delivered according to the user's request, and the user can receive the products such as foodstuffs without actually going to the store.

[0003]

[Problems to be solved by the invention] Housewives and single persons who work hard while working for a company do not have enough time to go to a store such as a supermarket on weekdays, and the time to return home is not constant depending on the progress of work. Often,
Jobs tend to be very time-constrained.

Therefore, even if the delivery service is used, it is necessary to stay at home at the time of delivery, and there is a problem that the leaving time and actions are restricted by the delivery time instructed to the store. In addition, there is a problem in that the purchase price is high due to the cost of delivery, and the product cannot be purchased at a low price.

As a method that does not require direct receipt, there is a method of installing a dedicated inbox near the entrance, but in the case of products that need refrigeration or freezing, such as fresh products and frozen foods, leave them in the inbox for a long time. I could not leave it, so I could not solve the time constraint sufficiently.

An object of the present invention is to allow a user who cannot go to a store during business hours to receive an item ordered from the Internet or the like at a locker installed in the store outside the business hours so that the user can save time. An object of the present invention is to provide an ordering system, an ordering method, and a program that allow users to shop inexpensively without worrying about it.

[0007]

A first order receiving system according to the present invention is a store apparatus for processing an order from a user by connecting to a user terminal used by the user through a network, and a receiving locker for storing products received by the user. When receiving an order from the user terminal, the store device investigates whether a locker can be secured, and if it is secure, generates an order number and a password and sends it to the user terminal. The locker control device stores the order number and password transmitted to the user terminal in association with the locker number for storing the product, and stores the order number and password when the user inputs the order number and password. It is characterized in that the respective lockers are unlocked when they are matched and matched.

A second order receiving system of the present invention is a locker control for controlling a store device for connecting a user terminal used by a user through a network and processing an order from the user, and a receiving locker for storing products received by the user. The store device investigates whether or not a product and a locker can be secured when an order is received from the user terminal, and generates an order number and a password if the order can be secured and transmits the order number and the password to the user terminal and the locker control device. The locker control device includes an order processing unit and a locker management unit that manages a use state of each locker room of the receiving locker and determines whether or not it is possible to secure an empty locker room that satisfies a storage condition of ordered products. Stores the received order number and password in association with the locker number for storing the product, and allows the user to store the order number and password. Characterized by unlocking the locker room to the appropriate and order number and the password stored with input when matching respectively coincide.

A third order receiving system according to the present invention is a locker control for controlling a store device for connecting to a user terminal used by a user through a network and processing an order from the user, and a receiving locker for storing products received by the user. The store device investigates whether or not it is possible to secure a product and a locker when receiving an order from the user terminal, and if possible, generates an order number and a password and sends them to the user terminal and the locker control device. An order processing unit, an inventory management unit that examines the inventory of ordered products to determine whether the products can be secured, and manages the usage status of each locker room of the receiving locker and satisfies the storage conditions of ordered products. A locker management unit that determines whether or not it is possible to secure an empty locker room, and the locker control device stores the received order number and password in the product. Stores in association with locker number, the user, characterized in that to unlock the locker room corresponding to the case where the order number and password and the order number and the password stored by entering the collation respectively coincide.

A fourth order receiving system of the present invention is a locker control for controlling a store device for connecting a user terminal used by a user through a network and processing an order from the user, and a receiving locker for storing products received by the user. If the store device has a device, the store device provides a home page on which product information is posted in response to a request from the user terminal, and if an order is received from the user terminal, it is possible to check whether or not the product and locker can be secured, and if so, For example, an order processing unit that generates an order number and a password and sends it to the user terminal and the locker control device, an inventory management unit that investigates the inventory of ordered products and determines whether the products can be secured, and the receiving locker There is a locker management section that manages the usage status of each locker room and determines whether it is possible to secure an empty locker room that satisfies the storage conditions of ordered products. The locker control device stores an input unit for inputting an order number and a password, a received order number and a password in association with a locker number for storing a product, and stores the order number and the password in the input unit. It is characterized in that it has a control unit for unlocking the locker room corresponding to the stored order number and password when collated with the input.

The fifth order receiving system of the present invention is a locker control for controlling a store device for connecting to a user terminal used by a user through a network and processing an order from the user, and a receiving locker for storing products received by the user. If the store device has a device, the store device provides a home page on which product information is posted in response to a request from the user terminal, and if an order is received from the user terminal, it is possible to check whether or not the product and locker can be secured, and if so, For example, an order processing unit that generates an order number and a password and sends them to the user terminal and the locker control device, and if the reservation cannot be made, sends information about the failure to secure, including the product that has caused the failure to secure to the user terminal, and an order. The inventory management section that examines the inventory of the stored products and determines whether the products can be secured, and the usage status of each locker room of the receiving locker is managed and ordered. The locker control unit has a locker management unit that determines whether or not it is possible to secure an empty locker room that satisfies the storage condition of the product. The locker control device has an input unit for inputting an order number and a password, and a received order number and password. Is stored in association with the locker number for storing the product, and when the order number and password are input to the input section, the stored order number and password are collated with each other and the locker room corresponding to the case And a control unit for unlocking.

According to the first order receiving method of the present invention, the store apparatus for processing an order from a user investigates whether or not a locker can be secured when an order is received from a user terminal connected via a network. A locker control device that controls a receiving locker that stores a product received by a user by generating a password and a password and transmitting the password to the user terminal associates the order number and the password transmitted to the user terminal with the locker number that stores the product. When the user inputs the order number and the password, the stored order number and the password are collated with each other, and when they match, the corresponding locker room is unlocked.

According to a second order receiving method of the present invention, the store apparatus for processing an order from a user provides a home page on which merchandise information is posted in response to a request from a user terminal connected via a network, and from the user terminal. When an order is received, it is investigated whether the product and locker can be secured, and if it can be secured, an order number and password are generated and sent to the user terminal and the locker control device that controls the receiving locker for storing the product received by the user. The locker control device stores the order number and password transmitted to the user terminal in association with the locker number for storing the product, and stores the order number and password when the user inputs the order number and password. It is characterized in that the respective lockers are unlocked when they are matched and matched.

According to a third order receiving method of the present invention, the store apparatus for processing an order from a user provides a home page on which merchandise information is posted in response to a request from a user terminal connected via a network and receives an order. If it is possible to secure the product and locker, generate an order number and password, and if it is possible, send it to the user terminal and the locker control device that controls the receiving locker that stores the product received by the user. For example, the information about the failure to secure including the product name that has become a factor that cannot be secured is transmitted to the user terminal, and the locker control device stores the order number and the password transmitted to the user terminal in association with the locker number for storing the commodity. If the user inputs the order number and the password, the stored order number and the password are collated and matched, respectively. Characterized in that it unlock the locker room that.

The first program of the present invention is a procedure for investigating whether a locker can be secured when an order is received from a user terminal connected via a network, and if secure, an order number and a password are generated to the user terminal. The procedure of transmitting, the procedure of storing the order number and password transmitted to the user terminal in association with the locker number for storing the product, and the order number and password stored when the user inputs the order number and password. And the procedure for unlocking the corresponding locker room when they match each other.

The second program of the present invention investigates a procedure for providing a home page on which product information is posted in response to a request from a user terminal connected via a network, and whether or not a product and a locker can be secured when an order is received. Procedure, if it can be secured, order number and password are generated and transmitted to the user terminal and the locker control device that controls the receiving locker that stores the merchandise received by the user, and if it cannot be secured, factors that cannot be secured And causing the computer to execute the procedure for transmitting the information about the security failure including the product name that has become unusable to the user terminal.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Next, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram of an order receiving system according to an embodiment of the present invention. Referring to FIG. 1, an order receiving system according to an embodiment of the present invention is
The user terminal 10 used by the user, the store device 20 for receiving an order from the user, the network 40 connecting them, the receiving locker 39, and the locker control device 30 for controlling locking / unlocking of the receiving locker 39. Including.

The user terminal 10 is an information device such as a personal computer or a mobile terminal, or a mobile phone, and has an Internet access function. These user terminals 10 are usually connected to a public telephone line, and are connected to the Internet via a connection device of a connection company (not shown). The network 40 will be described below as the Internet 40.

The receiving locker 39 includes a plurality of locker rooms for storing products ordered by the user, and each locker room is locked / unlocked by the control of the locker control device 30. The receiving locker 39 includes a locker room for freezing, refrigerating, and room temperature, and several sizes are prepared, so that various receiving products can be stored.

The locker control device 30 is connected to the store device 20 to exchange information and control locking and unlocking of each locker room of the receiving locker 39, and an input unit 32 including an input device such as a keyboard. And a display unit 33 for displaying
The locker has a function of locking each locker room in association with the order number and the password, and unlocking the locker room corresponding to the user's input. Although not shown, the locker control device 30 has storage means for storing information such as order information and passwords, and the control unit 31 can be realized by a program executed on the locker control device 30.

The store device 20 is an information processing device having a function of receiving an order from a user by posting a home page for receiving an order from the user by connecting to the Internet 40. It has an order processing unit 21, a stock management unit 22 for checking the stock of products at the time of ordering, and a locker management unit 23 for checking the reservation / usage status of the locker at the time of ordering and managing the usage status of the locker room. The order processing unit 21, the inventory management unit 22, and the locker management unit 23 can be realized by a program executed on the store device 20.

The home page here is usually called a web page and is a document to be posted on the WWW (World Wide Web), for example, HTML (Hyper Text Marku).
p Language) and the like.

Further, the store apparatus 20 stores a homepage file 24 for storing homepages to be posted on the Internet 40, an order file 25 for storing member information and order information, and a usage status of each locker room of the receiving locker 39. It has a locker management file 26, a display device 27 such as a CRT or a liquid crystal display, and a printing device 28.

Next, the operation of the order receiving system according to the embodiment of the present invention will be described. FIG. 2 is a flowchart showing the order receiving operation. Referring to FIG. 2, first, the user accesses the home page of the store from the user terminal 10 and inputs the member number and password (S61). The order processing unit 21 of the store apparatus 20 collates the received member number and password with the order file 25 which records the member's name, address, telephone number and member information including the member number and password given to each member in advance. (S62).

If the entered member number and the entered password are correct, the collation succeeds, and in response to the request for the home page regarding the product from the user terminal 10 (S63), the order processing unit 21 sends the requested product information home page. Is transmitted (S64). The product information is, for example, information including a product name, a product code, a price, and a description of usage, features, etc., and includes information such as a photo of the product, which is necessary for the user to determine whether or not to purchase. Is.

The user can refer to the homepage where the product information is posted, compare and examine the products by looking at the product information, and once the product to be purchased is decided, the homepage of the product information (not shown) is provided. Operate the order button to send the order request. In the order request, the order information including the member number, the information specifying the product to be ordered, the quantity, and the receipt date and time is transmitted from the user terminal 10 together with the order request (S65).

[0027] The date and time of receipt is specified as what day, hour, and minute of the month. Normally, the time that can be received after the time of the day until the opening time of the next day is short, but the time zone of the reception is divided into one and it is overnight. Although it may be possible to assign lockers to a plurality of users, the working time of the clerk in charge is extended at night.

When the order processing section 21 receives the order request,
The product inventory and the vacant locker are confirmed with respect to the order information (S66). The check of the product inventory is executed by the inventory management unit 22, and it is checked whether or not each ordered product and quantity can be allocated in the inventory, and the result is returned to the order processing unit 21. The inventory management unit 22 is executed by, for example, exchanging information with the store apparatus 20 or an inventory management system provided in the same store to allocate and update inventory.

The confirmation of an empty locker is executed by the locker management unit 23. The locker management unit 23
By referring to the locker management file 26 that stores the daily availability / usage status of each locker room of the receiving locker 39, it is confirmed whether or not the required type of locker room can be secured for each ordered product. When accepting a reservation up to one week ahead, the locker management file 26 holds a reservation state for one week ahead for each locker room.

The locker management unit 23 determines that there is no problem if a locker room can be secured for all products, and the order processing unit 21.
If there is a product for which the locker room cannot be secured, the information is returned to the order processing unit 21.

For each product, the type of locker room to be stored is determined. For example, a product requiring refrigeration, such as meat or fish, is designated as a locker room with a refrigeration function, and the locker management unit 23 confirms whether or not there is a free space in the locker room with a refrigeration function. In addition, the type specified depends on the size of the product. Regardless of the reservation date, it is confirmed whether the locker room is available on the day of receipt (including the opening time of the next morning), and when the order is accepted, the state of the locker room in the locker management file 26 on that day is empty. The reservation status is updated from.

The result of confirmation by the inventory management unit 22 and the locker management unit 23 is judged (S67), if there is no problem, the order is received, the order number and password for the order are created, the date and time of receipt, the type of locker room used, etc. The receipt information including the number, the order number and the password is returned to the user terminal 10 (S68).

Subsequently, the locker room number confirmed by the locker management section 23 is assigned to each product, and the locker room number to be used, the product name to be stored in each locker room, the order number, the password, the receipt date and time, and the member number. The order information including the order is printed on the printing device 28, and the order information is transmitted to the locker control device 30 (S69). The locker control device 30 receives and stores the order information in the control unit 31.

The clerk in charge looks at the print contents or displays the order information on the display device 27 to collect the ordered products received on the day, and carries them to the locker control device 30 and inputs them to the input unit 3.
Enter the order number from 2. The rocker control device 30 is
The order information recorded by comparing the entered order number with the order number recorded in the control unit 31 is read out, the designated locker room is unlocked, and the locker room number to be used and stored therein. The product information is displayed on the display unit 33.

The store clerk stores the product in a predetermined locker room while confirming the displayed information, and when an input for notifying that the storage is finished is made, the control unit 31 locks the locker room. At this point, the user is ready to receive the product from the locker, and henceforth, the user may go to pick up the product by a predetermined time.

The user terminal 10 receives and displays the receipt information together with the order acceptance confirmation notification from the store apparatus 20 (S70). The user makes a note of the received information displayed or, if the user terminal 10 is a mobile device, leaves it in the user terminal 10 and goes to the receiving locker 39 of a predetermined store at the receiving date and time, and the input unit of the locker control device 30. Enter the order number and password from 32.

The locker control device 30 collates the entered order number with the order number received on the same day recorded by the control unit 31, and if they match, the further entered password,
When the passwords recorded are compared and matched, the locker room in which the ordered product is stored is unlocked, and the locker room number is displayed on the display unit 33. If the order numbers do not match or the passwords do not match, the control unit 31 displays an error on the display unit 33 and interrupts the processing.

The user can receive the ordered product from the corresponding locker room with reference to the display. When the locker room is unlocked, the unlocked locker room number is notified from the control unit 31 to the store apparatus 20, and the locker management unit 23 sets the locker management file 26 to the corresponding locker room in the empty state. Change to.

On the other hand, when it is determined in step S67 that there is a problem, the reason why the order cannot be accepted is returned to the user terminal 10 as the unacceptable order information (S71). For example, "Product A is currently out of stock."
It will be in stock next week. Or "I could not secure a refrigeration locker to store the product B.", and the user sees such unacceptable order information received and displayed by the user terminal 10, and The information can be used as reference information for examining whether to place an order excluding products, change the date and time of receipt, or actually order again later, and the processing after step S65 can be repeated.

In the above description, the item is printed at the time of receiving an order, and the store clerk immediately stores it in the locker. However, the item or raw material of the item printed is secured for each order and the item is stored before closing. You may make it store in a locker collectively. Since the freshness of meat and the like decreases if it is processed, it may be processed and commercialized before the store closes, and since it may be stored in the locker before the receipt time, it may be stored in the reception locker 39 after the store is closed. May be stored. For orders whose receipt date is not the order date, only the product is secured on the order date, and the order information is printed again on the day of receipt so that the clerk does not forget.

Further, in the above description, when the user accesses the home page of the store, the member is authenticated and the home page on which the product information is posted is limited to the member through steps S61 and S62. It is also possible to permit access to the home page on which the product information is posted in order to encourage other users to join, and to authenticate the member when placing an order. However, since the responsiveness may be deteriorated by the access of the user other than the member, it may be determined according to the individual situation.

As described above, since the user can place an order at home and purchase and receive the product at his / her convenience regardless of the business hours of the store, he / she can make a shopping according to his / her life. become. For example, a user who works for a company in the daytime makes an order from a mobile phone etc. at a company break even when the time to go home is late, and at the time of returning home, stop by a supermarket near the nearest station and bring the product home. Because you will be able to
This is very convenient for consumers who have their own working hours and store hours.

Further, unlike the case of delivery, there is no cost for delivery, so shopping can be done at a lower cost. Also, even if the product is to be delivered outside of business hours at a specified time, it is necessary to return home by that time, and even if you return earlier than the specified time, you cannot receive the product unless you wait until the specified time. However, in the present invention, such restrictions and efficiencies are greatly improved.

On the store side as well, the loss of sales opportunity due to the restriction of business hours can be replenished at a small cost, and in particular, the demand of users who are working during the daytime and who cannot go shopping during business hours can be met to increase sales. It becomes possible.

[0045]

As described above, according to the present invention, the user can place an order from the user terminal and stop at the locker set up by the store to receive the product at his or her own convenient time. The effect is that you can shop. Further, since the user does not have to pay for delivery or the like by going to the locker installed in the store, there is an effect that the product can be purchased at a low cost.

[Brief description of drawings]

FIG. 1 is a block diagram of an order receiving system according to an embodiment of this invention.

FIG. 2 is a flowchart showing the operation of the embodiment of the present invention.

[Explanation of symbols]

10 user terminals 20 store equipment 21 Order Processing Department 22 Inventory Management Department 23 Locker Management Department 24 homepage files 25 Order file 26 Locker management file 27 Display 28 Printing device 30 Rocker control device 31 Control unit 32 Input section 33 Display 39 Receiving locker 40 Internet

─────────────────────────────────────────────────── ─── Continued Front Page (51) Int.Cl. ⁷ Identification Code FI Theme Coat (Reference) B65G 61/00 424 B65G 61/00 424

Claims (10)

[Claims] 1. A store apparatus for processing an order from a user by connecting to a user terminal used by the user via a network,
The store device has a locker control device for controlling a receiving locker for storing products received by the user. When the store device receives an order from the user terminal, the store device investigates whether or not the locker can be secured, and if it can secure the order number and password. The locker control device stores the order number and the password generated and transmitted to the user terminal in association with the locker number for storing the product, and the user inputs the order number and the password. Then, the ordering system is characterized in that the stored order number and password are collated with each other, and if they match, the corresponding locker room is unlocked. 2. A store device for processing an order from a user by connecting to a user terminal used by the user via a network,
The store device has a locker control device that controls a receiving locker for storing products received by the user, and the store device investigates whether or not the product and locker can be secured when an order is received from the user terminal, and if it can secure the order number, Is it possible to secure an empty order locker room that manages the usage status of each locker room of the receiving locker by generating an order and transmitting the password to the user terminal and the locker control device and satisfying the storage condition of the ordered product? Has a locker management unit that determines
The locker control device stores the received order number and password in association with the locker number for storing the product, and when the user inputs the order number and password, the stored order number and password are collated and matched. The ordering system is characterized by unlocking the corresponding locker room in the event of an emergency. 3. A store apparatus for processing an order from a user by connecting to a user terminal used by the user via a network,
The store device has a locker control device that controls a receiving locker for storing products received by the user, and the store device investigates whether or not the product and locker can be secured when an order is received from the user terminal, and if it can secure the order number, An order processing unit that generates a password and sends it to the user terminal and the locker control device, an inventory management unit that investigates the inventory of ordered products and determines whether the products can be secured, and each locker room of the receiving locker And a locker management unit that determines whether or not it is possible to secure an empty locker room that satisfies the storage condition of the ordered product by controlling the usage state of the product and the locker control device stores the received order number and password to the product. It is stored in association with the locker number to be stored, and when the user inputs the order number and password, the stored order number and password are checked against each other. Orders system, characterized in that to unlock the locker room that corresponds to the case where the match. 4. A store apparatus which processes an order from a user by connecting to a user terminal used by the user via a network,
A locker control device that controls a receiving locker that stores products received by a user, and the store device provides a home page on which product information is posted in response to a request from a user terminal, and orders from the user terminal. Upon receipt, it will be investigated whether it is possible to secure the product and locker, and if it can be secured, an order processing unit that generates an order number and password and sends it to the user terminal and the locker control device, and an inventory of the ordered product is investigated. Inventory management department that determines whether it is possible to secure
A locker management unit that manages the use state of each locker room of the receiving locker and determines whether it is possible to secure an empty locker room that satisfies the storage condition of ordered products. An input unit for inputting a password, a received order number and password are stored in association with a locker number for storing products, and stored when the order number and password are input to the input unit. An order receiving system, comprising: a control unit that unlocks a locker room corresponding to an order number and a password that are collated and matched. 5. A store device for processing an order from a user by connecting to a user terminal used by the user through a network,
A locker control device that controls a receiving locker that stores products received by a user, and the store device provides a home page on which product information is posted in response to a request from a user terminal, and orders from the user terminal. Upon receipt, it will be investigated whether it is possible to secure the product and locker, and if it can be secured, an order number and password will be generated and transmitted to the user terminal and locker control device. An order processing unit that sends failure information to the user terminal, an inventory management unit that checks the inventory of ordered products to determine whether they can be secured, and manages the usage status of each locker room of the receiving locker. The locker control unit has a locker management unit that determines whether or not it is possible to secure an empty locker room that satisfies the storage conditions of ordered products. An input unit for inputting the order, the received order number and password are stored in association with the locker number for storing the product, and the order stored when the order number and password are input to the input unit An order-receiving system, comprising: a control unit that unlocks the locker room when the numbers and passwords are collated and matched. 6. The store device that processes an order from a user investigates whether a locker can be secured when an order is received from a user terminal connected via a network, and if it is secure, generates an order number and a password to generate the order number and password. The locker control device that controls the receiving locker that stores the product that the user receives in the terminal is stored in association with the order number and password that are sent to the user terminal in association with the locker number that stores the product. An order receiving method characterized in that, when an order number and a password are entered, the stored order number and password are compared with each other, and if they match, the corresponding locker room is unlocked. 7. The store device for processing an order from a user provides a home page on which product information is posted in response to a request from a user terminal connected via a network, and when an order is received from the user terminal, the store and the locker of the product are displayed. If it is possible to secure, the order number and password are generated and transmitted to the user terminal and the locker control device that controls the receiving locker that stores the product received by the user, and the locker control device Applicable when the order number and password sent to the terminal are stored in association with the locker number for storing the product, and when the user inputs the order number and password, the stored order number and password are collated and matched. The ordering method characterized by unlocking the locker room. 8. A store device for processing an order from a user provides a home page on which product information is posted in response to a request from a user terminal connected via a network, and can secure a product and a locker when receiving an order. After investigating, if it can be secured, generate an order number and password and send it to the user terminal and the locker control device that controls the receiving locker that stores the goods received by the user. Information about failure to secure including a product name is transmitted to the user terminal, and the locker control device stores the order number and password transmitted to the user terminal in association with the locker number for storing the product, and the user stores the order number. If you enter the password and the password, the stored order number and password will be compared and the locker room will be unlocked if they match. An ordering method characterized by and. 9. A procedure for investigating whether a locker can be secured when an order is received from a user terminal connected via a network, a procedure for generating an order number and a password if the locker can be secured and transmitting the order number to the user terminal, and the user. When the order number and password sent to the terminal are stored in association with the locker number for storing the product, and when the user inputs the order number and password, the stored order number and password are collated and matched. A program that causes a computer to execute the procedure for unlocking the locker room corresponding to. 10. A procedure for providing a homepage on which product information is posted in response to a request from a user terminal connected via a network, a procedure for investigating whether a product and a locker can be secured when an order is received, and if secure A procedure for generating an order number and a password and transmitting the order number and password to the locker control device that controls the receiving locker that stores the product received by the user terminal and the user. A program that causes a computer to execute a procedure of transmitting failure information to a user terminal.