JP2012042996A5

JP2012042996A5 -

Info

Publication number: JP2012042996A5
Application number: JP2010180875A
Authority: JP
Filing date: 2010-08-12
Publication date: 2014-07-24

Description

飲食サービス情報処理部１０３は、飲食サービス提供者からのデータにもとづいて、飲食サービス利用者へ提供される飲食サービス告知情報を、サーバ１０に蓄積する。飲食サービス告知情報は、飲食サービス提供者が提供する、飲食サービスの広告であって、サービス提供の日時を限定するかわりに、大幅なディスカウントを提示する。休業日はいつかなどの情報も、飲食サービス告知情報に含まれる。
The eating and drinking service information processing unit 103 accumulates in the server 10 the eating and drinking service notification information provided to the eating and drinking service user based on the data from the eating and drinking service provider. The food service announcement information is an advertisement for food service provided by the food service provider, and presents a significant discount instead of limiting the date and time of service provision. Information such as when holidays are also included in the food service announcement information .

予約カレンダー処理部１０４は、飲食サービス提供者からのデータにもとづいて、予約枠を生成し、サーバ１０に蓄積する。予約枠は、メニューおよびその価格、何日の何時から何時までに何人を何組まで受け入れるかなどの情報を含む。飲食サービス情報処理部１０３は、サーバ１０が蓄積した飲食サービス告知情報および予約枠を、利用者端末１２へ、オンデマンド形式で配信する。
また、予約カレンダー処理部１０４は、飲食サービス利用者の利用者端末１２から、予約枠にもとづく予約を受けつけ、さらに利用者端末１２の求めに応じ、予約の変更を受けつける。さらに、予約カレンダー処理部１０４は、受理した予約を飲食サービス提供者ごとの時系列にまとめ、予約カレンダーを生成して、データベース１０１に記録する。さらに、この予約カレンダーにもとづいて、当日および翌日以降の予約状況を、飲食サービス提供者の提供するサービスごとに、システム端末１１へ表示する。飲食サービス提供者は、この予約状況を参照しながら、当該飲食サービスのための仕入れや、作業の段取りを的確におこなえる。
The reservation calendar processing unit 104 generates a reservation frame based on the data from the food service provider and stores it in the server 10. The reservation frame includes information such as a menu and its price, and what number of people are accepted from what time of day to what time. The eating and drinking service information processing unit 103 distributes the eating and drinking service notification information and the reservation frame accumulated by the server 10 to the user terminal 12 in an on-demand format.
In addition, the reservation calendar processing unit 104 receives a reservation based on the reservation frame from the user terminal 12 of the eating and drinking service user, and further receives a reservation change in response to a request from the user terminal 12. Furthermore, the reservation calendar processing unit 104 collects the received reservations in a time series for each food service provider, generates a reservation calendar, and records it in the database 101. Furthermore, based on this reservation calendar, the reservation status on the current day and the next day and thereafter is displayed on the system terminal 11 for each service provided by the food service provider. The food service provider can accurately purchase the food service and set up the work while referring to the reservation status.

Claims

  A restaurant reservation system in which a user reserves a restaurant through a communication network using a user terminal,
  A database for storing user profile information and food service information provided by the restaurant;
  A member information processing unit that receives the profile information of the user from the user terminal and registers it in the database;
  The restaurant service information provided by the restaurant is received from the restaurant terminal, registered in the database, the restaurant service information that matches each user profile among the registered restaurant service information and the reservation frame information generated from the restaurant service information, and A food and beverage service information processing unit that selectively enables or transmits reservation frame information to the user terminal; and
  Based on the food service information registered in the database, the reservation frame information defined from the provision menu, price, capacity per group, upper limit number of conditions within a specific time range at the restaurant is generated and stored in the database. A reservation calendar processing unit that registers and registers in the database by receiving a reservation application based on reservation frame information from the user terminal,
  When receiving a reservation application by the user, or when receiving information from the user terminal or the store terminal that the user has received a food service with the reservation application contents, depending on the reservation contents A restaurant reservation system comprising: a usage fee billing unit that charges the restaurant terminal with the system usage fee.

The system further comprises: a restaurant service / reservation change processing unit for receiving a reservation content change / cancellation application for a reservation application already registered in the database from a user terminal and registering the change / cancellation. The restaurant reservation system according to 1.

3. The restaurant reservation according to claim 2, wherein the restaurant service / reservation change processing unit accepts an application for a reservation content change / cancellation from a user terminal only within a preset change / cancellation period. system.

The food service / reservation change processing unit imposes a preset penalty on the user when a reservation change / cancellation application is received from a user terminal after a preset change / cancellation period has elapsed. The restaurant reservation system according to claim 2, wherein the penalty is registered in the profile information of the user in the database.

The food service / reservation change processing unit further receives an application for content change about the food service information and reservation frame information already registered in the database from the restaurant terminal, and registers the change. The restaurant reservation system according to any one of claims 1 to 4.

Send a questionnaire including at least one evaluation request to the user terminal among the evaluation for the restaurant used by making a reservation application, the evaluation for the eating and drinking service in the eating and drinking, the evaluation for the system, receive the answer to the questionnaire, 6. The method according to claim 1, further comprising: a questionnaire means for granting preferential points to the user according to the contents of the answer and registering preferential points given to the profile information of the user in the database. The restaurant reservation system according to item 1.

Instead of charging the system fee to the restaurant terminal, the usage fee billing unit charges the user terminal the fee for the restaurant that the user should pay to the restaurant when making a reservation application. The restaurant reservation system according to any one of claims 1 to 6, wherein an amount obtained by subtracting a system usage fee according to the reservation content is paid to the restaurant terminal.