JP2002279261A - Restaurant reservation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce a burden on a restaurateur for reservation processing by making a reservation for a restaurant more convenient. SOLUTION: A store member registering means 215 in a server 21 of an IP 2 registers a restaurateur 3 in a store list 221 as a member. A menu registering/updating means 216 reads out a menu provided by a restaurant from a menu list 222 to post it on the Internet. A searching means 211 searches the store list 221 and a reservation list 223 for a restaurant under desired conditions such as a restaurant area, a dish type, a metal reservation date and time, a reservation people number and a dish menu selection. A reservation accepting means 212 accepts a reservation under conditions after the search and registers it in the reservation list 223, and a reservation notifying means 213 notifies a user 1 and the restaurateur 2 of the completion of the reservation. A canceling means 214 is used by the user 1 to delete the reservation from the reservation list 223, and a reservation status referring/updating means 217 registers/updates a reservation status in the reservation list 223.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a restaurant reservation system in which an Internet provider provides a restaurant operator with a restaurant reservation service received from a restaurant user.

[0002]

2. Description of the Related Art In a conventional restaurant, a reserved user comes to the restaurant, decides a menu of dishes, and then starts cooking. In addition, from the viewpoint of the rotational efficiency of the users, the operation efficiency on the side of the restaurant operator was not good. Therefore, when using a restaurant, it is convenient to make a selection of a menu of dishes in advance without stopping at the use date and time, and to go to the restaurant at a time when the dishes are completed.

[0003] An example of a solution using IT for this kind of problem is described in Japanese Patent Application Laid-Open No. 2000-298798 (prior art 1) as an "information service method using a vehicle information communication system". In this method, interactive communication is performed between a vehicle-mounted device of a vehicle traveling on a road and a server of a traffic management control center via a beacon installed on the road, and various information services are provided from the server to the vehicle. For example, a reservation of a restaurant including a menu of dishes ordered by a driver from an on-vehicle device is taken up. Upon receiving the restaurant reservation request, the server of the traffic management control center transmits the reservation information to the restaurant server, and the restaurant server receiving the request makes a reservation according to the reservation information, and transmits the reservation result to the server of the traffic management control center. It is transmitted and then transferred to the on-board unit.

In addition, in a conventional restaurant, when a reservation is received, a meal reservation time, a reservation number, a reservation desired menu, and the like are recorded in a reservation ledger, so that it is inevitable that the reservation procedure becomes complicated. The target is limited to banquet customers, and there are many cases where reservations must be avoided for individual customers.

[0005] Japanese Patent Application Laid-Open No. 11-53447 (prior art 2) discloses a technique for standardizing this kind of reservation management, which is easy for both users and service providers to use. This system is not particularly related to restaurant reservations, but refers to a reservation database storing reservation inquiry information supplied from a user terminal and a reservation database in response to a read request from one or more provider terminals, A server configured to be able to supply reservation inquiry information from the user terminal to the provider terminal. The server generates answer information when the inquiry request for the reservation inquiry is supplied from the user terminal that has provided the reservation inquiry information after the response request for the reservation inquiry is supplied from the provider terminal, and transmits the response information to the user terminal. Supply. As described above, since the server performs reservation management on the network, it is possible to provide a reservation management system that can be used even by a service provider who does not establish its own homepage.

[0006]

However, in the above-mentioned prior art 1, the reservation of the restaurant is limited to the scene from the vehicle-mounted device. In addition, in order to build this kind of reservation system, a restaurant business must build and operate its own Internet reservation system, and there is a cost for advertising its homepage address.

According to the prior art 2, this point is alleviated.
In addition, when a reservation is accepted, the confirmation of the reservation is performed by telephone, and the operation cost that has been increased due to human intervention will be reduced.

[0008] However, in the case of the prior art 2, when the restaurant business operator updates the shop guide information and menu information, it requests the Internet provider to update the information, so the latest information is provided to the restaurant user. There is a first problem that it cannot be provided immediately.

[0009] In order to provide this kind of service content, the Internet service provider requires operating costs for the registration update procedure of the restaurant business and for the processing of notification of reservation confirmation. However, these cannot be automated. There is a second problem that profitability may not be met with an increase in the number of restaurants.

[0010] A first object of the present invention is to provide a restaurant reservation system that can greatly reduce the operating cost of a restaurant reservation system in an Internet service provider. A second object of the present invention is to provide a restaurant reservation system in which a restaurant business operator and a user can quickly exchange information with a server of an Internet service provider.

[0011]

According to a first aspect of the present invention, there is provided a restaurant reservation system for registering a shop table for registering shop information of a contracted restaurant business and menu information of dishes that the restaurant business can provide. A database storing a menu table and a reservation table for registering restaurant user reservation information, and a restaurant table or a menu while exchanging information with a restaurant operator or a restaurant user via respective Internet connection devices. The Internet service provider is provided with a server for executing a restaurant reservation from a restaurant user while using the table or the reservation table. A restaurant reservation system according to a second aspect of the present invention is a restaurant reservation system for making a restaurant reservation via the Internet.
In 2), a store table (221 in FIG. 2) for registering store information of the contracted restaurant business operator (3 in FIG. 2), and a menu table for registering menu information of dishes that the restaurant can provide (FIG. 2) 222) and restaurant users (see FIG. 2)
A database (22 in FIG. 2) storing a reservation table (223 in FIG. 2) for registering the reservation information in 1) is provided, and a server of an Internet service provider (21 in FIG. 2).
Is a store member registration / update means (215 in FIG. 2) for registering a restaurant business as a member in the store table, and a menu registration / update means (216 in FIG. 2) for posting or updating the menu of the menu table on the Internet. ), A detecting means (211 in FIG. 2) for searching for a restaurant that meets the conditions desired by the restaurant user with reference to the store table and the reservation table, and accepting a reservation from the restaurant user based on the conditions of the search result. A reservation receiving means for writing reservation information in a reservation table (FIG. 2)
And 212) and a reservation notifying means (not shown in FIG. 2) for notifying the restaurant user and the restaurant business operator that the reservation has been established.
213) and cancellation means (21 in FIG. 2) for canceling the reservation once reserved by the restaurant user from the reservation table.
4) and a reservation status reference / update means (217 in FIG. 2) for the restaurant business operator to refer to / update the reservation table.

[0012]

According to the present invention, a store table for registering store information of a contracted restaurant business operator, a menu table for registering menu information of dishes that can be provided by a restaurant, and a register for registering restaurant user reservation information. An Internet service provider with a database storing a reservation table. The server of the Internet service provider automatically performs the following processing according to the access from the restaurant business operator or the restaurant user, so that the load on the Internet service provider is reduced and the restaurant reservation processing is promptly realized.
First, the contracted restaurant business is registered as a member in the store table, and the menu in the menu table is posted or updated on the Internet. In response to a request from a restaurant user, the restaurant user searches for a restaurant that meets the conditions desired by the restaurant user with reference to the store table and the reservation table, and accepts a reservation from the restaurant user based on the result of the search,
The reservation information is written in the reservation table, and the restaurant user and the restaurant business operator are notified that the reservation has been made. Further, the restaurant user can cancel the reservation once reserved from the reservation table, and the restaurant operator can refer to / update the reservation table.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A restaurant reservation system according to the present invention comprises a store table for registering store information of a contracted restaurant company, a menu table for registering menu information of dishes that the restaurant company can provide, and a restaurant. A database storing a reservation table for registering reservation information of a user, a restaurant table or a menu table or a reservation table while exchanging information with a restaurant operator or a restaurant user via respective Internet connection devices. A server for executing a restaurant reservation from a restaurant user while using it is provided in an Internet service provider.

[0014]

Next, an embodiment of a restaurant reservation system according to the present invention will be described in detail with reference to the drawings.

FIG. 1 shows the whole restaurant reservation system of the present invention. Referring to FIG. 1, this restaurant reservation system uses a user 1 who reserves a desired restaurant using an Internet connection terminal such as a personal computer or a mobile phone.
And an Internet service provider (hereinafter, referred to as “IP”) 2 that provides a service requested by the user 1 and the restaurant operator 3 using an Internet connection terminal to provide restaurant information. Is done. IP2 includes a server 21 and a database 22 storing a store table 221, a menu table 222, and a reservation table 223. Restaurant list 221 is contracted restaurant business 3
The menu table 222 registers a menu of dishes that the restaurant can provide, and the reservation table 223 registers reservation information. FIG. 3 illustrates details of the store table 221, FIG. 4 illustrates the menu table 222, and FIG.

FIG. 2 shows the details of the server 21. Referring to FIG. 2, the server 21 includes a detection unit 211, a reservation reception unit 212, a reservation notification unit 213, a cancellation unit 214, a store member registration / update unit 215, a menu registration / update unit 216, and a reservation status reference / update unit 217. Contains.

The detecting means 211 searches for a restaurant that meets the conditions desired by the user 1. That is, in response to a search instruction from the Internet connection terminal by the user 1, a search result screen including a list of restaurants matching the reservation conditions from the store table 221 and the reservation table 223 is displayed on the Internet connection terminal. At this time, a dish type, a search area, a reservation date and time, a reservation number, or a budget range can be used as search conditions. Further, when the user 1 clicks a menu button of a desired restaurant on the search result screen, the menu table 222 is searched, and a menu selection screen is displayed on the Internet connection terminal.

The reservation accepting means 212 accepts a reservation based on the condition of the search result. That is, it receives the menu selection screen updated by the selection input of the user 1 (including the menu selected by the user 1), and displays the reservation reception screen on the Internet connection terminal. User 1
When the reservation information is confirmed and the reservation reception screen on which the necessary input is made is received, the reservation information is written into the reservation table 223.

The reservation notifying means 213 notifies the user 1 and the restaurant business operator 2 that the reservation has been made by transmitting a reservation confirmation mail.

The canceling unit 214 cancels the contents once reserved by the user 1. That is, when the reservation number input to the reservation cancel screen by the user 1 is received, the reservation information is read from the reservation table 223 and the store table 221 and displayed on the reservation cancel screen of the Internet connection terminal. When the user 1 confirms the reservation information and clicks the cancel button on the reservation cancel screen, the canceling unit 214 deletes the reservation information in the reservation table 223.

The store member registration / update means 215 registers the restaurant business 3 as a restaurant store member. That is, the restaurant operator 3 displays the store member registration screen on its own Internet connection terminal and inputs store member information /
When the user updates and clicks the registration / update button, the store member registration / update means 215 inputs a store member registration screen to register or update the store table 221.

The menu registering / updating unit 216 publishes or updates a menu provided at a restaurant on the Internet. That is, the restaurant operator 3 displays a menu registration / update screen on its own Internet connection terminal, and inputs menu information on the menu registration / update screen /
When updated, the menu registration / update means 216 adds / updates menu information to the menu table 222.

The reservation status reference / update means 217 refers to / updates the reservation status. That is, when the restaurant operator 3 displays the reservation status reference / update screen on its own Internet connection terminal and adds / updates the reservation information on the reservation status reference / update screen, the reservation status reference / update means 217 displays A reservation status reference / update screen is input to add / update the reservation information in the reservation table 223.

Hereinafter, the operation of the restaurant reservation system will be described with reference to screen diagrams shown in FIGS.

First, the restaurant operator 3 needs to access the IP2 restaurant reservation site using his / her own Internet connection terminal and register the store member.
That is, from the store member registration screen (shown in FIG. 6) 215a displayed on the user's own Internet connection terminal, a store name, a telephone number, an e-mail address, a homepage address for store guidance, and a map file showing the store location Specify the name, type of dish, business hours, the number of tables and seats that can be reserved, the password at the time of login of the store member, and the like, and click the "Register" button. Then, the store member information in the store member registration screen 215a is transmitted to IP2 via the Internet, and the store member registration means 215 in the IP2 server 21 inputs the store member information and enters the store table 221 in the database 22. register.

The restaurant business 3 registered as a store member
From the menu registration / update screen 216a (FIG. 7), specify the menu name, menu image file path, price or menu type, and click the "Add" or "Update" button to register or update the menu. can do. Menu registration / update means 216 of server 2
Inputs the menu registration / update screen 216a, and adds / updates menu information to the menu table 222 of the database 22.

On the other hand, the restaurant user 1 accesses the IP2 restaurant reservation site using his / her own Internet connection terminal, and obtains a restaurant search screen shown in FIG.
211a is displayed on its own Internet connection terminal, and a restaurant can be searched using the dish type, the search area, the reservation date and time, the number of persons reserved, or the budget range as search conditions. The search means 211 of the server 2 outputs a list of restaurants meeting the above search conditions from the store table 221 and the reservation table 223 to a search result screen 211b (FIG. 9).

When the user 1 looks at the search result screen 211b and clicks the "menu selection" button of the desired restaurant, the search means 211 searches the menu table 222 and displays the menu selection screen 211c (FIG. 10). . At this time, if the user wants to know the details of the restaurant, the user clicks the "guidance" button, and further detailed information of the restaurant is displayed on the user 1's Internet connection terminal.

The user 1 clicks a "select" button of a desired menu from the menu selection screen 211c, inputs the number of menus to "number of people", and clicks a "determine" button. The reservation receiving means 212 of the server 2 receives this menu selection screen 211c, and receives the menu selection screen 212a (FIG. 11).
Is output. If the user 1 sees the reservation reception screen 212a and finds that the reservation information is correct, the user 1 enters the customer name and the customer's e-mail address and clicks the "Reserve" button.

[0030] The reservation accepting means 212 executes the above-mentioned reservation accepting screen 2
After inputting 12a, the reservation information is written in the reservation table 223. Further, the reservation notifying means 213 sends a reservation confirmation e-mail 213a for the user to the user 1 (A in FIG. 12) and a reservation confirmation e-mail 213b for the restaurant business 3 to the restaurant business 3 (B in FIG. 12).
Send

Next, when the user 1 cancels the reservation of the restaurant, the reservation cancellation screen 214a (FIG. 1)
3) Enter the reservation number from “Reservation number” and click “GO”
Click the button. Upon receiving the reservation cancel screen 214a, the cancel unit 214 displays the reservation information from the reservation table 223 and the shop table 221 on the reservation cancel screen 214a. When the user 1 confirms the reservation information and clicks the “cancel” button, the cancellation means 214
Deletes the reservation information in the reservation table 223.

On the other hand, the restaurant business operator 3 can input a reservation number on the reservation status reference / update screen 217a in FIG. 14 to refer to the reservation status, or add or update a reservation. In the case of addition or update, specify the name of the reservation person, the number of reservations, the reservation date, the reservation time, the reservation menu or the public in the reservation status reference / update screen 217a, and click the "Add" or "Update" button. . The reservation status reference / update means 217 inputs the above-mentioned reservation status reference / update screen 217a, and adds / updates reservation information to the reservation table 223.

The above-described restaurant reservation method can be performed by an IP2 program. The program controls the server 2 to register the restaurant operator as a member in the store table, to post or update the menu of the menu table on the Internet, and to use the restaurant with reference to the store table and the reservation table. The process of searching for restaurants that meet the conditions desired by the user, the process of accepting reservations from restaurant users based on the conditions of the search results, and writing the reservation information to the reservation table. A process for notifying the establishment, a process for canceling the reservation once reserved by the restaurant user from the reservation table, and a process for the restaurant operator to refer to / update the reservation table are executed.

The first effect of the present invention is that, after this restaurant reservation system is constructed by an Internet service provider, it is operated only by the operation of a restaurant user or a restaurant business operator. This means that the operation cost of the reservation system can be significantly reduced.

A second effect of the present invention is that in this restaurant reservation system, when a restaurant user makes a reservation, the restaurant user and the restaurant business operator are immediately notified that the reservation has been confirmed, so the reservation deadline is closed. That is, it is possible to greatly shorten the time.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of a restaurant reservation system according to the present invention.

FIG. 2 is a block diagram showing a main part of the restaurant reservation system according to the present invention.

FIG. 3 is a diagram illustrating a store table used in a restaurant reservation system;

FIG. 4 is a diagram illustrating a menu table used in a restaurant reservation system;

FIG. 5 is a diagram illustrating a reservation table used in a restaurant reservation system.

FIG. 6 is a diagram of a store member registration screen of the restaurant reservation system.

FIG. 7 is a diagram of a menu registration / update screen of the restaurant reservation system.

FIG. 8 is a diagram of a restaurant search screen of the restaurant reservation system.

FIG. 9 is a search result screen diagram of the restaurant reservation system.

FIG. 10 is a diagram showing a menu selection screen of the restaurant reservation system.

FIG. 11 is a diagram of a reservation reception screen of the restaurant reservation system.

FIG. 12 is a diagram showing a reservation confirmation mail of the restaurant reservation system.

FIG. 13 is a diagram showing a reservation cancel screen of the restaurant reservation system.

FIG. 14 is a diagram showing a reservation status reference / update screen of the restaurant reservation system.

[Explanation of symbols]

1 User 2 Internet service provider (I
P) 3 Restaurant operator 21 Server 22 Database 211 Search means 212 Reservation accepting means 213 Reservation notification means 214 Cancelling means 215 Store member registration / update means 216 Menu registration / update means 217 Reservation status reference / update means 221 Store table 222 Menu table 223 Reservation table 211a Restaurant search screen 211b Search result screen 211c Menu selection screen 212a Reservation acceptance screen 213a Reservation confirmation e-mail for users 213b Reservation confirmation e-mail for restaurant operators 214a Reservation cancel screen 215a Store member registration / update screen 216a Menu registration / update Screen 217a Reservation status reference / update screen

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 330 G06F 17/60 330 502 502 502

Claims (6)

[Claims] 1. A store table for registering shop information of a contracted restaurant business operator, a menu table for registering menu information of dishes that can be provided by the restaurant business operator, and registering restaurant user reservation information. A database storing a reservation table of the restaurant, and transmitting and receiving information to and from the restaurant business operator or the restaurant user via respective Internet connection devices, and using the shop table, the menu table or the reservation table, A restaurant reservation system, wherein a server for executing a restaurant reservation from a user is provided in an Internet service provider. 2. A restaurant reservation system for making a restaurant reservation via the Internet, a store table for registering store information of a contracted restaurant business with an Internet service provider, a menu of dishes that the restaurant business can provide. A database storing a menu table for registering information and a reservation table for registering reservation information of restaurant users is provided, and the server of the Internet service provider registers the restaurant business as a member in the store table. Means for registering / updating a store member, menu registration / updating means for posting or updating the menu of the menu table on the Internet, and conditions desired by the restaurant user with reference to the store table and the reservation table Search for restaurants that match Means, a reservation receiving means for receiving a reservation from the restaurant user on the condition of the searched result and writing reservation information in the reservation table, and notifying the restaurant user and the restaurant business operator that the reservation has been established. Reservation notifying means for canceling, a canceling means for canceling a reservation once reserved by the restaurant user from the reservation table, and a reservation status referring / updating means for the restaurant business operator to refer to / update the reservation table. A restaurant reservation system comprising: 3. A restaurant close to a desired restaurant is searched using a region, a dish type, a budget frame, or business hours as a key when the restaurant user makes a restaurant reservation.
Or the restaurant reservation system according to claim 2. 4. The restaurant reservation system according to claim 1, wherein said restaurant user can select a menu at the time of restaurant reservation. 5. A restaurant according to claim 1, wherein when the restaurant user has made a reservation for a restaurant, the restaurant user and the restaurant business operator are notified automatically by e-mail. Restaurant reservation system described. 6. A store table for registering store information of a contracted restaurant business operator, a menu table for registering menu information of dishes that can be provided by the restaurant business operator, and registering reservation information of restaurant users. A program in a server of an Internet service provider having a database storing a reservation table of the above, comprising: registering the restaurant business as a member in the store table; and posting or updating the menu of the menu table on the Internet. A step of searching for a restaurant that meets the conditions desired by the restaurant user with reference to the store table and the reservation table; and accepting a reservation from the restaurant user under the conditions of the searched result. A step of writing reservation information in the reservation table; A procedure of notifying the restaurant operator that a reservation has been established, a procedure of canceling the reservation once reserved by the restaurant user from the reservation table, and a procedure of referencing / updating the reservation table by the restaurant operator. A program characterized by having.