JP2008077384A - Work report preparation device and work report preparation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a work report preparation device smoothly and separately preparing work reports having a field to be filled or not depending on the contents of a failure of equipment. <P>SOLUTION: Work result data are automatically acquired, the data of the work report in which the report item is filled only in a first field of the first and second fields are automatically prepared (S14), and whether to prepare the data of the work report in which the report item is filled only in the first fields of the first and second fields or to prepare the data of the work report in which the report item is additionally filled in the second field is determined on the basis of the contents of a failure (S13). When determined to prepare the data of the work report in which the report item is additionally filled in the second field, the data of the report item to be additionally filled in the second field are added to the data of the work report (S16, S17) and the data of the work report are outputted (S15). <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a work report creation apparatus that creates a work report related to a facility failure and work performed to solve the problem, and a work report creation system including the device.

  As a prior art of the work report creation system, there is one disclosed in Patent Document 1. In this prior art, the management server automatically collects data indicating the downtime (equipment down, recovery) of the equipment from the equipment, and indicates the time when the equipment is connected / disconnected, and the malfunction of the equipment. The data indicating the contents of the work performed to resolve the problem is automatically collected from the work terminal, and the contents of the malfunction of the equipment and the work performed to resolve the malfunction are based on the automatically collected data. A work report is automatically created with the contents filled in.

A plurality of entry fields are provided in the work report, and report items such as a maintenance person, work time, maintenance device, work contents, and downtime are entered in these entry fields.
JP-A-2005-352848

  By the way, in the work report regarding the malfunction of the equipment and the work performed to solve the malfunction, there are an entry field in which report items are entered and an entry field in which the report items are not entered depending on the contents of the malfunction of the equipment. For example, when the equipment is an elevator, a report item is entered when the content of a failure may develop into a serious accident, and a report item is not entered when the content of a failure is not likely to develop into a serious accident A work report with columns is created.

  In the above-described prior art, it has not been considered how to prepare a work report having an entry field in which a report item is filled in or not filled in depending on the content of a malfunction of the equipment.

  The present invention has been made in consideration of the above-mentioned actual situation, and the purpose of the present invention is to create a work report with an entry field in which report items are filled in or not filled in depending on the contents of the malfunction of the equipment. It is an object of the present invention to provide a work report creation apparatus and a work report creation system that can be smoothly performed.

[1] In order to achieve the above-mentioned object, the work report creation apparatus of the present invention is a work report creation apparatus that creates a work report related to work performed in order to solve the malfunction of the facility and the malfunction. Therefore, the work report data in which the report items are entered only in the first entry column of the first and second entry columns provided for entry of the report items, the malfunction of the equipment and the defect are resolved. Data for the work carried out to be automatically performed based on the automatically acquired data, and the work report data automatic creation means, and report only to the first entry column of the first and second entry columns Whether to create the data for the work report with the items filled in or the data for the work report with the report items added in the second entry column of the work report. Data to show If the determination result by the additional writing necessity determination means determined based on the determination result by the additional writing necessity determination means is a determination result of creating work report data in which the report items are entered in the second entry column, The additional report means that can add the report item data to be entered in the second entry column to the work report data created by the work report data automatic creation means, and the work report data by visual inspection Output means for outputting in a form recognizable as a work report.

  With the work report creation apparatus of the present invention configured as described above, when creating a work report, a work report in which report items are entered only in the first entry field of the first and second entry fields. Whether to create data or to create work report data with report items added to the second entry column of the work report is determined by the appending necessity determination means based on the data indicating the contents of the equipment malfunction. To do.

  If the determination result by the additional writing necessity determination means is the determination result of creating the work report data in which the report items are entered only in the first entry column of the first and second entry columns, The report data automatic creation means automatically creates work report data in which report items are entered only in the first entry column of the first and second entry columns. The data of the work report is output in a form that can be visually recognized as a work report by the output means.

  On the other hand, if the determination result by the additional writing necessity determination means is the determination result of creating the work report data in which the report items are additionally written in the second entry column of the work report, the maintenance staff operates the input device. In response, the additional processing means adds the data of the report items to be entered in the second entry column to the data used when the work report automatic creation means creates the work report data. Thereby, work report data in which report items are entered in the second entry field in addition to the first entry field is created. The data of the work report is also output by the output means in a form that can be visually recognized as a work report.

  As a result, it is possible to smoothly create a work report having an entry field in which a report item is filled in or not filled in depending on the content of the malfunction of the equipment.

[2] The work report creation apparatus according to the present invention is the work report creation apparatus according to “[1]”, wherein the additional write necessity determination unit is configured to input various faults in the facility and the second entry column. An additional writing necessity determination table showing the correspondence with necessity is stored in advance, and this additional writing necessity determination table is used to report only to the first entry column of the first and second entry columns. It is determined whether to create data of a work report in which items are entered or to create data of a work report in which report items are added in the second entry column.

[3] A work report creation system according to the present invention is a work report creation system for creating a work report related to a facility failure and a work performed to solve the failure, and data for identifying the facility. And dispatching instruction means for transmitting dispatching instruction data for instructing dispatching for solving the malfunctioning of the facility, including data indicating the contents of the malfunctioning of the facility, and receiving the dispatching instruction data Dispatching instruction data receiving means that can be carried by maintenance personnel, data specifying the equipment, data indicating the contents of the malfunction of the equipment, and data relating to work performed to solve the malfunction It is possible to create work result data including the work result data creation processing means that can be carried and transmit the work result data. The work result data transmitting means that can be carried by the maintenance staff, the work result data receiving means for receiving the work result data transmitted from the work result data transmitting means, and for entering the report items Work report data automatic creation means for automatically creating work report data in which report items are entered only in the first entry field of the first and second entry fields provided, using the work result data; Whether the work report data in which the report items are entered only in the first entry column of the first and second entry columns is created, or the report items are present in the second entry column of the work report. The additional entry necessity determination means for determining whether to create the data of the additionally written work report based on the data indicating the contents of the malfunction of the facility, and the determination result by the additional entry necessity determination means are in the second entry column. Report matters If the determination result is that the data of the entered work report is to be created, the data of the report items to be entered in the second entry column in the work report data created by the work report data automatic creation means And an output means for outputting the work report data in a form that can be visually recognized as a work report.

  The work report creation device described in “[1]” or “[2]” as the work report data automatic creation means, additional write necessity determination means, additional write means, and output means provided in this work report creation system Is used.

  As described above, the present invention can smoothly create a work report having an entry field in which a report item is filled in or not filled in depending on the content of the malfunction of the equipment. The efficiency of the work of creating a report can be improved.

  An embodiment of a work report creation system of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing an embodiment of a work report creation system of the present invention. FIG. 2 is a diagram showing an example of a work report created by the embodiment shown in FIG. FIG. 3 is a diagram showing an additional write necessity determination table used by the additional write necessity determination unit of the embodiment shown in FIG.

  In FIG. 1, 10 is a customer building provided with equipment to be maintained, 20 is a power receiving center (call center, contact center, or control center) that accepts trouble reports from the customer building 10, and 40 is equipment A portable information terminal (notebook personal computer, PDA, mobile phone, etc.) carried by a maintenance worker who performs maintenance / inspection, and 50 is a data center that manages data related to facilities of the customer building 10.

  The customer building 10 is provided with equipment 11 to be maintained and a telephone 12. The facility 11 detects a failure of the facility 11 and data indicating the date and time of occurrence of the failure (hereinafter referred to as “occurrence date and time data”) and data indicating the content of the failure (hereinafter referred to as “failure content data”). And failure detection means 11a for transmitting failure data including data specifying the facility 11 (hereinafter referred to as “facility specification data”) to the power receiving center 20 by using the Internet line 70.

  The power receiving center 20 is provided with a telephone 21 and a computer 22 that can communicate with the Internet line 70. An input device 29 such as a keyboard and a display device 30 are connected to the computer 22.

  The storage device 28 of the computer 22 of the power receiving center 20 stores a customer building list 28a, a defect database 28b, and a dispatch instruction destination list 28c. The customer building list 28a summarizes the correspondence relationship between the name of the customer building 10, the code of the customer building 10, the method of entering the customer building 10, the equipment 11 installed in the customer building 10, the names of the equipment 11, and the like. It is a thing. The defect database 28 b is a database in which defect data received by the defect data receiving unit 23 and defect data input by the input device 29 are accumulated. The dispatch instruction destination list 28 c is a correspondence table showing the correspondence relationship between the equipment 11, the name of the maintenance staff in charge of maintenance of the equipment 11, and the mail address of the maintenance staff portable information terminal 40.

  The computer 22 of the power receiving center 20 is set by a computer program so as to function as a defect data receiving unit 23, a reception defect data registering unit 24, an input defect data registering unit 25, a dispatch instruction unit 26, and a display processing unit 45.

  The defect data receiving unit 23 performs processing for receiving defect data from the defect detection unit 11a.

  The reception defect data registration unit 24 performs processing for adding the occurrence date / time data, the facility identification data, and the defect content data included in the defect data received by the defect data reception unit 23 to the defect database.

  The input defect data registration means 25 performs processing for adding the occurrence date / time data, the facility specifying data, and the defect content data input by the power receiving center staff using the input device 29 to the defect database.

  The dispatch instruction means 26 creates dispatch instruction data for instructing dispatch from the defect data (occurrence date / time data, facility identification data and defect content data) and the customer building list 28a, and uses the dispatch instruction destination list 28c to The destination of the dispatch instruction data is determined, and the dispatch instruction data is transmitted to the portable information terminal 40 of the maintenance staff determined to be the destination. The dispatch instruction data includes data indicating the name of the customer building 10, the method of entering the customer building 10, the name of the facility in which the failure occurred, the date and time when the failure occurred, the content of the failure, and the name of the maintenance staff. .

  The display processing means 27 performs processing for causing the display device 30 to display information included in the defect database 28b, the customer building list 28a, and the dispatch instruction destination list 28c. Processing for causing the display device 30 to display an input screen for inputting defect content data to the computer 22 is performed in accordance with the operation of the input device 29.

  The portable information terminal 40 includes a computer 41 capable of communicating via the Internet line 70, an input device 46 such as a keyboard connected to the computer 41, and a display device 47.

  The computer 41 of the portable information terminal 40 is set by a computer program so as to function as a dispatch instruction data receiving unit 42, a work result data creation processing unit 43, a work result data transmission unit 44 and a display processing unit 45.

  The dispatch instruction data receiving means 42 performs a process of receiving dispatch instruction data transmitted from the computer 22 (the dispatch instruction means 26) of the power receiving center 20.

  The work result data creation processing means 43 is data input to the computer 41 by the input device 46, and includes various data indicating the contents of repair work performed in order to solve the malfunction of the equipment 11, and dispatch instruction data. Work result data in which predetermined data of the dispatch instruction data received by the receiving means 42 is collected is created. That is, the work data creation means capable of creating work result data is configured from the input device 46 and the work result data creation processing means 43. The various data such as the contents of repair work include the dispatch date and time of the maintenance staff, the arrival date and time to the equipment 11, the arrival status of the equipment, the date and time when the work for solving the malfunction was completed (completion date and time), It is data indicating each of the cause and countermeasures against defects. In addition, the predetermined data of the dispatch instruction data includes the name of the customer building 10, the name of the facility in which the problem has occurred, the date and time of occurrence of the problem, the content of the problem, and the name of the maintenance staff.

  The work result data transmission unit 44 performs a process of transmitting the work result data created by the work result data creation processing unit 43 to the data center 50.

  The display processing means 45 is for causing the display device 47 to display an input screen for inputting the various data indicating the contents of repair work or the like to the computer 41 for displaying the dispatch instruction data on the display device 47. This process and the process of displaying the work result data on the display device 47 are performed according to the operation of the input device 46.

  A computer 51 is installed in the data center 50. This computer 51 is, for example, a server. An input device 60 such as a keyboard, a display device 61 and a printer 62 are connected to the computer 51. The computer 51, the display device 61, and the printer 62 constitute a work report creation device that creates a work report.

  The work report is, for example, a dispatch inspection report in the description format shown in FIG. In this dispatch inspection report, as a report item entry field, a building name entry field 80, a facility name entry field 81, a defect content entry field 82, a defect occurrence date and time entry field 83, a maintenance staff dispatch Date and time entry field 84, maintenance person arrival date and time entry field 85, completion date and time 86 of repair work, etc., contents (reception contents) entry field 87 of the failure received by the portable information terminal 40, maintenance personnel equipment 11 The entry field 88 of the state at the time of arrival (arrival state), the entry field 89 of the cause of the defect, the entry field 90 of the countermeasure taken to solve the defect, the entry field 91 of the creation date, and the name of the creator An entry field 92, an entry field 93 for a preset code (status code) corresponding to the arrival state, an entry field 94 for a preset code (cause code) corresponding to the cause of the malfunction, and a preset corresponding to the countermeasure Code (measure code) Entry column 95), entry column 96 and the Name of the person who approved entry column 97 of the maintenance responsible for the approval date is provided.

  Of these entry fields 80-97, entry fields 80-92 are the first entry fields in which report items are always entered regardless of the contents of defects, and entry fields 93-97 indicate that the contents of defects are serious accidents. This is a second entry field in which a report item is entered in the case of a content of a defect that is determined in advance as a possibility of development.

  The storage device 59 of the computer 51 of the data center 50 stores a work result database 59a and an additional write necessity determination table 59b. The work result database 59a is a database in which the work result data and data of report items to be added to the second entry column are accumulated. The additional write necessity determination table 59b shows a correspondence relationship between various malfunctions of the equipment 11 and necessity of entry of report items in the second entry column. This additional write necessity determination table 59b is an example when the equipment 11 is an elevator. The additional write necessity determination table 59b requires additional writing in the second entry column when the contents of the trouble are “device stop” and “door opening / closing trouble”, and the contents of the trouble are “push button broken” and “ It is stipulated that the additional entry in the second entry column is not necessary when the item is a “lost item (a lost item between the car floor and the floor)”.

  The computer 51 of the data center 50 includes a work result data receiving unit 52, a work result data registering unit 53, an additional writing necessity determination processing unit 54, an automatic work report data creation unit 55, an additional writing processing unit 56, a display processing unit 57, and a print. It is set by a computer program so as to function as the processing means 58.

  The work result data receiving unit 52 performs a process of receiving work result data transmitted from the computer 41 (work result data transmitting unit 44) of the portable information terminal 40.

  The work result data registration unit 53 performs a process of adding the work result data received by the work result data receiving unit 52 to the work result database.

  The additional write necessity determination processing means 54 creates work report data in which report items are entered only in the first entry field of the first and second entry fields, or in the second entry field of the work report. Based on the content of the defect obtained from the work result data, a process for determining whether to create work report data to which report items have been added is performed using the additional record necessity determination table 59b. In other words, work in which report items are entered only in the first entry column of the second entry columns from the additional entry necessity determination processing means 54 and the storage device 59 of the computer 51 storing the additional record necessity determination table 59b. Additional writing necessity determining means for determining whether to create report data or to create work report data in which report items are additionally written in the second entry column of the work report is configured.

  The work report data automatic creating means 55 performs processing for automatically creating work report data in which report items are entered in the first entry column based on the work result data. Note that the name of the maintenance person obtained from the work result data is entered in the creator name entry field 92 which is the first entry field.

  The additional writing processing unit 56 automatically creates work report data when the determination result by the additional writing necessity determination processing unit 54 is a determination result of generating a work report data in which a report item is entered in the second entry column. Processing is performed to add report item data to be entered in the second entry column to the work report data created by the means 55 in accordance with the operation of the input device 60. The report item data to be entered in the second entry column is added to the work result database 59a in association with the work result data regarding the malfunction of the equipment 11 at that time. That is, when the determination result by the additional writing necessity determination processing unit 54 is the determination result of creating work report data in which the report items are entered in the second entry column from the additional writing processing unit 56 and the input device 60. Further, additional writing means is provided that can add data of report items to be entered in the second entry column to the work report data created by the work report data automatic creation means 55.

  The display processing means 57 inputs to the computer 51 the processing for displaying the data of the work report as an image that can be recognized as a work report on the display device 61 and the data of the report items to be entered in the second entry column. The process for displaying the input screen for display on the display device 61 is performed according to the operation of the input device 60. In other words, the display processing means 57 and the display device 61 constitute output means for outputting the work report data in the form of an image that can be visually recognized as a work report.

  The print processing means 58 performs processing for causing the printer 62 to perform printing in accordance with the operation of the input device 60 so that the work report data becomes a document as shown in FIG. In other words, the print processing means 58 and the printer 62 constitute output means for outputting the data of the work report in the form of a printed matter that can be visually recognized as the work report.

  The flow from the occurrence of a failure in the facility 11 to the creation of the work report will be described with reference to FIG. FIG. 4 is a flowchart showing the flow from the occurrence of a malfunction in equipment until the creation of a work report.

  As shown in FIG. 4, when a malfunction occurs in the facility 11 (S1), the malfunction is detected by the malfunction detection means 11a, or discovered by a customer or a building manager (S2).

  When a failure is detected by the failure detection means 11a, the failure detection means 11a sends a failure detection signal including data specifying the equipment 11 and data indicating the content of the failure to the computer 22 of the power receiving center 20 via the Internet line. Is transmitted to the power receiving center 20 (S3). The computer 22 functions as the defect data receiving means 23, and the content of the defect is received by receiving the defect detection signal by this function (S4). Next, the computer 22 functions as reception defect data registration means 24, and by this function, processing for adding data specifying the equipment 11 included in the defect detection signal and data indicating the contents of the defect to the defect database 28b is performed. . That is, data specifying the equipment 11 included in the failure detection signal and data indicating the content of the failure are registered in the failure database 28b (S5).

  On the other hand, when a customer or a building manager finds a malfunction of the equipment 11, the telephone 12 of the customer building 10 and the telephone 21 of the power receiving center 20 are used, and the content of the malfunction of the equipment 11 is changed to the customer or the building. An administrator or the like orally communicates with a power receiving center member, and the power receiving center 20 accepts the contents of the malfunction of the equipment 11 (S3 → S4). The power receiving center member who has received the notification of the failure operates the input device 29 to cause the computer 22 to function as the input failure data registration means 25, and inputs the occurrence date / time data, the facility identification data, and the failure content data to the computer 22. The computer 22 performs a process of adding the occurrence date / time data, the facility specifying data, and the defect content data to the defect database 28 b according to the operation of the input device 29 by the function as the input defect data registration unit 25. In other words, the occurrence date / time data, the facility identification data, and the defect content data are registered in the defect database 28b based on the contents communicated verbally (S5).

  Next, the computer 22 of the power receiving center 20 functions as the dispatch instruction means 26, and by this function, the name of the customer building 10, the method of entering the customer building 10, the name of the equipment in which the malfunction occurred, the date and time of occurrence of the malfunction, The dispatch instruction data indicating the contents is created (S6), and is transmitted to the portable information terminal 40 of the maintenance person who is determined as the transmission destination of the dispatch instruction data using the dispatch instruction destination list 28c (S7).

  In the portable information terminal 40 of the maintenance staff, the computer 41 receives the dispatch instruction data from the computer 22 of the power receiving center 20 by the function as the dispatch instruction data receiving means 42 (S8).

  The maintenance staff operates the input device 46 to cause the computer 41 to function as the display processing means 45 and display the received dispatch instruction data on the display device 47 of the portable information terminal 40. Then, the user sees the name of the customer building 10, the method of entering the customer building 10, and the name of the facility in which the malfunction occurred, and moves to the place where the facility 11 of the customer building 10 is located. Among these, the repair work etc. for eliminating the malfunction of the equipment 11 are performed. In addition, the maintenance staff operates the input device 46 as needed before the repair work, during the repair work, and after the repair work to cause the computer 41 to function as the work result data creation processing means 43. The data of arrival date and time, arrival state of the equipment 11, completion date and time of work for solving the trouble, cause of the trouble, and countermeasure for the trouble are input to the computer 41 to create work result data ( S9). As a result, the name of the customer building 10, the name of the equipment in which the problem has occurred, the date and time of occurrence of the trouble, the content of the trouble, the date and time of dispatch, the arrival date and time to the equipment 11, the arrival status of the equipment, and the completion of the work to solve the trouble Work result data is created that summarizes the date and time, the cause of the problem, and the countermeasures for the problem. Next, the maintenance person causes the portable information terminal 40 to function as the work result data transmission means 44, and transmits work result data to the computer 51 of the data center 50 by this function (S10).

  The computer 51 of the data center 50 receives the work result data from the computer 41 of the portable information terminal 40 of the maintenance staff by the function as the work result data receiving means 52 (S11). Next, the computer 51 functions as work result data registration means 53, and performs a process of adding work result data to the work result database 59a by this function. That is, the work result data is registered in the work result database 59a (S12).

  Next, the computer 51 functions as a postscript necessity determination processing means 54, which creates work report data in which report items are entered only in the first entry field of the first and second entry fields. Whether to create data for the work report with the report items added in the second entry column of the work report, that is, whether it is necessary to add to the second entry column of the work report. Based on the content of the defect obtained from the work result data received by the data receiving means 52, determination is made using the additional writing necessity determination table 59b (S13).

  If the result of the determination is that there is no need to add to the second entry field, work report data in which the report items are entered only in the first entry field is automatically created based on the work result data. (N (false) → S14 in S13).

  On the other hand, when the determination result is a result that the additional writing to the second entry field is necessary, the computer 51 functions as the additional writing processing unit 56, and by this function, the status code, The cause code, countermeasure code, approval date, and approver name data are input to the computer 51 and added to the work result database 59a (Y (true) → S16 → S17 in S13).

  As described above, the computer 51 stores the work report data in which the report items are entered only in the first entry column and the work report data in which the report items are entered in both the first and second entry columns. By functioning as the display processing means 57, it is displayed on the display device 61 in the form of a video that can be recognized as a work report. When the computer 51 is requested to print a work report by operating the input device 60, the computer 51 functions as the print processing means 58, and causes the printer 62 to print the work report using this function (S15). ) Completion of work report.

  According to this embodiment, the following effects can be obtained.

  In the present embodiment, work report data automatic creation means 52, additional writing necessity determination means (additional necessity determination processing means 54, storage device 59 storing additional writing necessity determination table 59b) and additional writing means (additional processing means 56, Since the input device 60) is provided, it is possible to smoothly prepare work reports. As a result, the efficiency of the work for creating the work report can be improved.

It is a block diagram which shows one Embodiment of the work report preparation system of this invention. It is a figure which shows an example of the work report produced by embodiment shown by FIG. It is a figure which shows the additional writing necessity determination table used by the additional writing necessity determination means of embodiment shown by FIG. It is a flowchart which shows the flow until a work report is produced after a malfunction generate | occur | produces in an installation.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Customer building 11 Equipment 11a Failure detection means 12 Telephone 20 Power receiving center 21 Telephone 22 Computer 23 Failure data reception means 24 Reception failure data registration means 25 Input failure data registration means 26 Dispatch instruction means 27 Display processing means 28 Storage device 28a Customer building list 28b Defect database 28c Dispatch instruction destination list 29 Input device 30 Display device 40 Portable information terminal 41 Computer 42 Dispatch instruction data receiving means 43 Work result data creation processing means 44 Work result data transmitting means 45 Display processing means 46 Input device 47 Display device 50 Data center 51 Computer 52 Work result data receiving means 53 Work result data registering means 54 Additional write necessity determination processing means 55 Work report data automatic creating means 56 Additional write processing means 57 Display processing Means 58 Print processing means 59 Storage device 59a Work result database 59b Additional record necessity judgment table 60 Input device 61 Display device 62 Printer 70 Internet line 80-97

Claims (3)

A work report creation device that creates a work report related to equipment malfunctions and work performed to eliminate the malfunctions,
In order to solve the malfunction of the facility and the data of the work report in which the report item is entered only in the first entry column of the first and second entry columns provided to enter the report item. Work report data automatic creation means that automatically creates data based on data that has been automatically acquired based on data that has been performed,
Whether to create data for the work report in which the report items are entered only in the first entry column of the first and second entry columns, or to add the report items to the second entry column of the work report Whether to create the data of the work report that has been made, based on the data indicating the content of the malfunction of the equipment, additional write necessity determination means,
When the determination result by the additional writing necessity determination means is a determination result of creating work report data in which the report items are entered in the second entry column, the work report data automatic creation means creates the data. Additional writing means capable of adding report item data to be entered in the second entry column to the work report data;
An operation report creating apparatus, comprising: output means for outputting the data of the work report in a form that can be visually recognized as a work report. In the work report preparation apparatus according to claim 1,
The additional writing necessity determination means stores in advance an additional writing necessity determination table indicating a correspondence relationship between various malfunctions of the equipment and necessity of entry in the second entry column, and this additional necessity necessity determination table is stored in the additional writing necessity determination table. Use to create work report data in which report items are entered only in the first entry column of the first and second entry columns, or report items have been added to the second entry column A work report creation device for determining whether to create work report data. A work report creation system for creating a work report on equipment malfunctions and work performed to solve the malfunctions,
Data for identifying the equipment, and data indicating the contents of the malfunction of the equipment, dispatch instruction means for transmitting dispatch instruction data for instructing dispatch to solve the malfunction of the equipment;
Dispatch instruction data receiving means capable of receiving the dispatch instruction data and being carried by maintenance personnel;
Work result data including data specifying the equipment, data indicating the contents of the malfunction of the equipment, and data relating to work performed to solve the malfunction can be created and can be carried Work data creation processing means,
Work result data transmitting means capable of transmitting the work result data and portable to maintenance personnel;
Work result data receiving means for receiving work result data transmitted from the work result data transmitting means;
Work to automatically create work report data in which report items are entered only in the first entry field of the first and second entry fields provided for entry of report items using the work result data. Report data automatic creation means,
Whether to create data for the work report in which the report items are entered only in the first entry column of the first and second entry columns, or to add the report items to the second entry column of the work report Whether to create the data of the work report that has been made, based on the data indicating the content of the malfunction of the equipment, additional write necessity determination means,
When the determination result by the additional writing necessity determination means is a determination result of creating work report data in which the report items are entered in the second entry column, the work report data automatic creation means creates the data. Additional writing means capable of adding report item data to be entered in the second entry column to the work report data;
An operation report creation system comprising: output means for outputting the work report data in a form that can be visually recognized as a work report.

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