WO2023032245A1

WO2023032245A1 - Facility management device, facility management system, facility management method, and program

Info

Publication number: WO2023032245A1
Application number: PCT/JP2022/001590
Authority: WO
Inventors: 輝中山; 大輔川崎; 薫山根
Original assignee: 日本電気株式会社
Priority date: 2021-09-01
Filing date: 2022-01-18
Publication date: 2023-03-09

Abstract

A facility management device (102) comprises: a report acquisition unit (112) that acquires, from a user terminal (101) possessed by a user of a facility, image data obtained by imaging a report location associated with the facility; a determination unit (113) that performs image processing on the image data to thereby determine whether the report location requires a response; and a transmission unit (117) that transmits output information including the determination result by the determination unit (113) and report location information for specifying the report location.

Description

Facility management device, facility management system, facility management method and program

The present invention relates to a facility management device, a facility management system, a facility management method and a program.

For example, Patent Document 1 describes a vehicle dispatch service server that includes an acquisition unit and a usage requirement determination unit. The acquisition unit acquires a detection result detected by a detection unit that is mounted on an automatically driving vehicle and detects information for estimating the degree of contamination of the automatically driving vehicle. The usage requirement determination unit includes a usage requirement determination unit that determines requirements related to the use of the automatically driven vehicle based on the detection result acquired by the acquisition unit.

According to the description of Patent Document 1, it is possible to give incentives to users to use self-driving vehicles neatly.

For example, in Patent Document 2, an abnormality detection means for outputting an abnormality detection signal when an abnormality is detected in a blade, an imaging means for photographing the blade, an information processing means for processing the abnormality detection signal, and based on the output data of the information processing means, and monitoring means for monitoring the blades. Further, in Patent Document 2, the information processing means includes a data transmission/reception section that transmits and receives data between the abnormality detection means and the monitoring means, a photographed data holding section that holds photographed data of the photographing means, and the a photographing necessity judgment unit for judging whether photographing of the blade is necessary, and the monitoring means has a display unit for displaying the photographing data.

According to the description of Patent Document 2, there is provided a blade inspection system for a wind power generator that can shorten the shutdown time of the wind power generator due to a blade abnormality such as a lightning strike and accurately estimate the damage status of the blade. can provide.

For example, Patent Literature 3 describes a worker state grasping device that includes at least two determination units out of a camera image determination unit, an audio determination unit, and an acceleration determination unit. A camera image determination unit receives an image from a camera carried by a worker and determines an abnormality. The voice judgment unit receives the voice detected by the microphone carried by the worker and judges an abnormality. The acceleration determination unit receives information from an acceleration sensor carried by the worker and determines an abnormality. The worker state grasping device described in Patent Document 3 further includes a worker state grasping unit that determines that an abnormality has occurred in the worker when at least two determining units determine that an abnormality has occurred. Prepare.

According to the description of Patent Document 3, when working alone at a site, if you fall or get injured and you need help from others, you can prevent the risk of a serious accident without anyone noticing it. can do.

For example, Patent Literature 4 describes a sensor system including one or more sensor units and a base unit in which at least one sensor unit is configured to communicate with a monitoring computer.

Each of the at least one sensor unit described in Patent Document 4 includes at least one sensor configured to measure a condition. The sensor unit is also configured to receive an indication and is configured to report the severity of the outlier when the sensor determines that data measured by the at least one sensor is abnormal in a threshold test; It is configured to adjust the threshold as needed according to sensor measurements taken over a period of time. Further, the monitoring computer is configured to send a notification to the person responsible if the severity of the anomaly corresponds to an emergency condition, and if the data from the one or more sensor units corresponds to the severity of the anomaly. , configured to record the data.

According to the description of Patent Document 4, the invention provides a relatively low-cost and robust sensor system that determines a variable threshold from the detected amount.

For example, Patent Document 5 describes an invention relating to a monitoring device for a water supply system. A monitoring device for a water supply system receives operation information from a desired location of a water supply system that supplies water to a water supply pipe with a pump connected to an electric motor operated at a variable speed by power supply from an inverter device, and monitors the inflow of at least the water supply pipe or the pump. Information on the water pressure in the pipe is received from a pressure sensor attached to the side water pipe, and the state of each part of the water supply system is monitored from the operation information and the water pressure information, and when an abnormality is detected, a notification is sent. Then, when an abnormality is detected, the monitoring device of the water supply device reports the abnormality to a predetermined report destination according to the content of the abnormality together with the abnormality occurrence time information from its own timing means. Have the means.

According to the description of Patent Document 5, it is possible to restore quickly, reduce maintenance costs, and improve the reliability of the water supply system.

WO2018/230532 JP 2020-118141 A JP 2018-142169 A Japanese Patent Publication No. 2008-546089 JP-A-10-082369

However, the inventions described in Patent Documents 1 to 5 do not relate to abnormalities in facilities such as stations, and are difficult to apply to facility management.

In general, there are various types of abnormalities in facilities. Taking a station as an example, there are stains at the station, garbage that has not been thrown away in a trash can, forgotten items, fallen items, flying objects from the neighborhood, equipment damage, and the like.

Such anomalies are usually discovered by facility employees, staff, and other parties concerned, and are dealt with as necessary. Alternatively, a report to the effect that an abnormality has occurred may be received from a user of the facility, and a person concerned with the facility may check the location where the report was received and take appropriate action as necessary.

If an abnormality is discovered by a facility official, it may not be possible to quickly notice the occurrence and the necessary response may be delayed. In addition, when an abnormality is discovered in a report from a facility user, it is difficult to identify the location of the abnormality, and as a result, the necessary response may not be possible or the response may be delayed. There is

In addition, some of the conditions reported as abnormal by facility users include dirt that is removed during regular cleaning operations and items that are temporarily placed for construction. may be unnecessary or difficult to deal with. If such a person concerned goes to the reporting point to confirm the reporting point, it is a waste of effort for the concerned person, which leads to a decrease in work efficiency of the concerned person.

The present invention was made in view of the circumstances described above, and one of its purposes is to appropriately manage facilities.

In order to achieve the above object, the facility management device according to the first aspect of the present invention includes:
a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal possessed by a user of the facility;
judgment means for judging whether or not it is necessary to deal with the reported part by performing image processing on the image data;
A transmitting means for transmitting output information including the result of determination by the determining means and the reporting location information for specifying the reporting location.

In order to achieve the above object, the facility management system according to the second aspect of the present invention includes:
reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal possessed by the user of the facility;
judgment means for judging whether or not it is necessary to deal with the reported part by performing image processing on the image data;
A display means for displaying output information including the result of determination by the determination means and the reported location information for specifying the reported location.

In order to achieve the above object, a facility management method according to a third aspect of the present invention comprises:
the computer
Acquiring image data obtained by photographing a reported location related to the facility from a user terminal possessed by the user of the facility;
Determining whether or not it is necessary to respond to the reported location by performing image processing on the image data;
and transmitting output information including a determination result by the determination means and report location information for specifying the report location.

In order to achieve the above object, the program according to the fourth aspect of the present invention is
to the computer,
Acquiring image data obtained by photographing a reported location related to the facility from a user terminal possessed by the user of the facility;
Determining whether or not it is necessary to respond to the reported location by performing image processing on the image data;
and transmitting output information including the determination result by the determination means and the report location information for specifying the report location.

According to the present invention, it is possible to appropriately manage facilities.

BRIEF DESCRIPTION OF THE DRAWINGS It is a figure which shows the structure of the facility management system which concerns on Embodiment 1 of this invention. 2 is a diagram showing a functional configuration of a user terminal according to Embodiment 1; FIG. It is a figure which shows an example of a structure of report information. 1 is a diagram showing a functional configuration of a facility management device according to Embodiment 1; FIG. It is a figure which shows an example of a structure of user information. FIG. 4 is a diagram showing a first example of the configuration of related person information; FIG. 10 is a diagram showing an example of the configuration of report history information; FIG. FIG. 4 is a diagram showing a first example of the configuration of correspondence management information; FIG. 4 is a diagram showing a first example of the configuration of confirmation management information; 3 is a diagram showing a functional configuration of a related party terminal according to Embodiment 1; FIG. 2 is a diagram showing an example of a physical configuration of a user terminal according to Embodiment 1; FIG. 1 is a diagram showing an example of a physical configuration of a facility management device according to Embodiment 1; FIG. It is an example of a flow chart of reporting processing according to Embodiment 1 of the present invention. 4 is an example of a flowchart of first facility management processing according to Embodiment 1 of the present invention. It is an example of a flow chart of a second facility management process according to Embodiment 1 of the present invention. It is an example of a flow chart of related person processing according to Embodiment 1 of the present invention. FIG. 10 is a diagram showing a functional configuration of a facility management apparatus according to modification 1; 10 is an example of a flowchart of a first facility management process according to modification 1; FIG. 11 is a diagram showing a functional configuration of a facility management apparatus according to modification 2; FIG. 10 is a diagram showing a second example of the configuration of confirmation management information; FIG. 11 is an example of a flowchart of a first facility management process according to modification 2; FIG. FIG. 11 is an example of a flowchart of a second facility management process according to modification 2; FIG. It is a figure which shows the structure of the facility management system which concerns on Embodiment 2 of this invention. FIG. 10 is a diagram showing a functional configuration of a facility management device according to Embodiment 2; FIG. FIG. 11 is a diagram showing a second example of the configuration of related person information; FIG. 10 is a diagram showing a second example of the configuration of correspondence management information; FIG. 10 is a diagram showing a functional configuration of a related party terminal according to Embodiment 2; FIG. FIG. 11 is an example of a flowchart of first facility management processing according to Embodiment 2. FIG.

Embodiments of the present invention will be described below with reference to the drawings. In addition, in all the drawings, the same constituent elements are denoted by the same reference numerals, and the description thereof will be omitted as appropriate.

<<Embodiment 1>>
The facility management system 100 according to Embodiment 1 of the present invention is a system for managing facilities, and in particular, manages abnormalities in facilities based on reports from facility users. "Abnormalities" include, for example, stains at stations, garbage that has not been discarded in trash cans, forgotten items, fallen objects, flying objects from the neighborhood, and equipment damage.

As shown in FIG. 1, the facility management system 100 includes a user terminal 101 owned by a user of the facility, a facility management device 102 used by the administrator of the facility, and a related person terminal owned by a person related to the facility. 103a, 103b and 103c.

"Facilities" include, for example, stations, landmarks, theme parks, parks, service areas, movie theaters, art galleries, museums, theater halls, exhibition halls, stadiums, ball game grounds, gymnasiums, golf courses, amusement parks, shopping malls, and shrines. , Buddhist temples, precincts, etc. In this embodiment, a case where the "facility" is a railway station will be described as an example.

"Users" are those who use the station, such as passengers on trains and people passing through the station.

"Stakeholders" are typically station staff, train drivers and conductors who enter the station, but may also include railway company employees who manage the station, staff who manage the station, etc. The staff can be exemplified by cleaners, security guards, company personnel who maintain equipment and facilities installed at stations, and the like. The facility manager is a person who uses the facility management apparatus 102 as described above, and is usually one of the people involved in the facility.

As mentioned above, facilities are not limited to stations.

The user terminal 101, the facility management device 102, and the person concerned terminal 103 are connected via a network N so as to be able to communicate with each other, as shown in FIG. The network N may be constructed from a wired line, a wireless line, or an appropriate combination of these lines.

In the facility management system 100, the number of user terminals 101 connected to the facility management device 102 via the network N is not limited to one, and may be plural. Further, the number of related party terminals 103 connected to the facility management apparatus 102 via the network N is not limited to three, and may be at least one or more. Further, the network connecting the facility management device 102 and the user terminal 101 and the network connecting the facility management device 102 and the person concerned terminal 103 are not limited to the common network N, but may be different networks. good too.

<Functional Configuration of User Terminal 101>
The user terminal 101 is, for example, a smart phone, a tablet terminal, or the like in which application software provided in advance is installed. As shown in FIG. 2, the user terminal 101 functionally includes an imaging unit 104, a first position acquisition unit 105, a first clock unit 106, a first display unit 107, and a first input unit 108. , a first reporting unit 109 and a first receiving unit 110 .

The photographing unit 104 photographs the report location in accordance with the user's instruction, and generates image data including the image of the photographed report location.

Here, the "reported location" is a location reported by the user as a location where an abnormality related to the facility has occurred.

That is, the image data is data obtained by photographing the reporting location related to the facility, and includes images of the reporting location. The reporting location is usually a part of the facility, but may be the entire facility when there is an overall abnormality in the facility.

The first position acquisition unit 105 acquires the current position of the user terminal 101. Conventional technology using part or all of GPS (Global Positioning System), base station location information, RFID (Radio Frequency Identification), wireless LAN (Local Area Network), etc. may be adopted to acquire the current position. .

The first clocking unit 106 clocks the current time. The time may include not only hours, minutes, or hours, minutes, and seconds, but also year, month, and day, and the same applies to the following. The first display unit 107 displays information including characters, images, and the like. The first input unit 108 accepts inputs such as information and instructions from the user.

The first reporting unit 109 generates report information 111 and transmits the generated report information 111 to the facility management device 102 via the network N.

The report information 111 is information for reporting to the administrator of the facility about the report location related to the facility. The report information 111 includes image data, shooting position, shooting time, reporter's comment, reporting time, and user ID (identifier), as shown in FIG.

The image data is image data obtained by photographing the reporting location related to the facility, and is obtained from the photographing unit 104 .

The photographing position is the position where the reporting part was photographed by the photographing unit 104, and corresponds to the current position of the user terminal 101 at the time of photographing. The shooting position is acquired from the first position acquisition unit 105 at the time of shooting.

The photographing time is the time when the report location was photographed, and is obtained from the first clock unit 106 at the time of photographing.

The reporter's comment is the reporter's comment on the reported part, and is obtained from the first input unit 108 that has received the user's input.

The report time is the time when the report information 111 was transmitted, and is obtained from the first timer 106 at the time of transmission.

A user ID is information for identifying a user. The user ID is input by the user when logging into the facility management system 100 , for example, and is held in the first reporting unit 109 .

Note that the report information 111 may include at least image data, and may not include part or all of the shooting position, shooting time, reporter's comment, reporting time, and user ID.

The first receiving unit 110 receives information from the facility management device 102 via the network N.

<Functional Configuration of Facility Management Device 102>
The facility management device 102 is a device for managing facilities, and functionally as shown in FIG. A confirmation management unit 116 , a transmission unit 117 , and a learning unit 118 are provided.

The report acquisition unit 112 acquires the report information 111 via the network N. The report acquisition unit 112 adds the acquired report information 111 to the report history information 121 (described later in detail).

The judgment unit 113 judges whether or not it is necessary to deal with the reported part by performing image processing on the image data. Here, image data to be subjected to image processing is image data included in the report information 111 acquired by the report acquisition unit 112 . Also, "response" means the response by the person concerned about the reported location, and is different from regular work such as patrol, inspection, cleaning, etc. that is generally performed in the facility.

Specifically, the determination unit 113 uses a learning model that has been learned by machine learning to determine the necessity of handling. That is, the judgment unit 113 judges whether or not the report part needs to be dealt with by inputting the image data into the learning model that has undergone machine learning for judging whether or not the action is necessary.

The input data to the learning model during learning is image data that includes images of part or all of the facility in each of the states in which response is required and in which response is not required. The images included in the input data include various images that differ in shooting conditions such as shooting time, shooting location, and shooting area, as well as specific conditions that require or do not need to be handled. Good. In machine learning, it is preferable to perform supervised learning in which the correct answer is whether or not correspondence is necessary depending on the image data.

It should be noted that the image processing for determining whether or not a response is necessary is not limited to technology using machine learning, and conventional technology may be appropriately adopted. For example, an image processing technique that does not use machine learning, such as comparing various images prepared in advance with images included in image data by pattern matching, may be applied.

The storage unit 114 stores various types of information such as user information 119, related party information 120, report history information 121, response management information 122, confirmation management information 123, and the like. The storage unit 114 is provided in a device that is communicably connected to the facility management apparatus 102 via the network N, and the facility management apparatus 102 retrieves information stored in the storage unit 114 via the network N. The information may be obtained, or the information may be stored in the storage unit 114 .

The user information 119 is information about the user, and associates the above-mentioned user ID, password, and contact information, as shown in FIG. 5 for an example of the configuration. User information 119 is set when a user is registered as a reporter in the facility management system 100 .

The password is a password for the user to log in to the facility management system 100.

The contact information is the contact information for contacting the user, for example, the user's email address, the user's phone number, etc., and may be given in the facility management system 100. The contact information may be used when inquiring about the details of the report information 111, for example.

The related party information 120 is information related to related parties, and associates the aforementioned related party IDs, passwords, notification destinations, and last access times, as shown in an example of the configuration in FIG. The related party information 120 is set when the related party is registered in the facility management system 100 .

A stakeholder ID is information for identifying a stakeholder. The person concerned ID may be set as appropriate, but for example, an employee ID in a railway company may be adopted.

The password is a password for the relevant person to log in to the facility management system 100.

The notification destination is the address of the concerned person terminal 103 for notifying the concerned person, and is given in the facility management system 100, for example. In this embodiment, the notification destination is also information for identifying the concerned person terminal 103 . Note that the notification destination may be the e-mail address of the person concerned who can be viewed on the person concerned terminal 103, which will be described later.

The last access time is the time when the person concerned last accessed the facility management system 100 .

The report history information 121 is information indicating the history of the report information 111 acquired by the report acquisition unit 112. As an example of the configuration is shown in FIG. The photographing position, the photographing time, the reporter's comment, and the reporting time are associated with each other.

The report ID is information for identifying the report information 111. The reporter ID is information for identifying the user who reported the reported part, and the user ID included in the report information 111 is set. The image data, shooting position, shooting time, reporter's comment, and reporting time are the same as those included in the report information 111 .

That is, when the report acquisition unit 112 acquires the report information 111, the report history information 121 is generated and added by adding the report ID to the report information 111 and using the user ID as the reporter ID. .

The response management information 122 is information for managing the report locations determined by the determination unit 113 to require response. 8, the response management information 122 includes response required information 122a, response in progress information 122b, and response completion information 122c.

The response-required information 122a is information about a report location that requires response, that is, a report location that has not yet been addressed, and includes a response management ID, a report ID, and report location information, as shown in the figure.

The response management ID is information for identifying the report location determined by the determination unit 113 to require response.

The report ID is the report ID included in the report history information 121. That is, each piece of information included in the report history information 121 is associated with the response required information 122a by the report ID. Note that the response required information 122a may include a part or all of the report history information 121 corresponding to the report ID instead of or together with the report ID.

The report location information is information for specifying the report location. More specifically, for example, the reported location information is a location in real space corresponding to a portion of an image included in image data used for determination by the determination unit 113 where an abnormality has occurred (in the present embodiment, a location in a station). location).

The in-response information 122b is information relating to a report location that is being addressed, that is, a report location that has been determined by the person in charge of the response but has not been completed. As shown in the figure, in the in-response information 122b, the responder ID is further associated with each piece of information included in the response-required information 122a.

The responder ID is information for identifying the person in charge of responding to the report. The person-in-charge ID is set with the person-in-charge ID of the person in charge of handling the report.

The response completion information 122c is information related to the report location where the response has been completed. In the response completion information 122c, as shown in the figure, a response completion flag, a response person's comment, and an evaluation are further associated with each piece of information included in the response in progress information 122b.

The response completion flag is information indicating that the response has been completed. When the handling is completed, the handling completion flag may be set to a predetermined number, character, symbol, or the like such as "1", for example. Further, for example, when the handling is not completed, no information may be set in the handling completion flag, and a predetermined number such as "0", a letter, a symbol, or the like may be set.

The responder's comment is information indicating the responder's comment regarding the response to the reported part.

The evaluation is information indicating the evaluation of the judgment made by the judging unit 113, and indicates, for example, whether the judgment was appropriate. The evaluation included in the response completion information 122c indicates the evaluation made by the response person regarding the determination that the reported location requires response.

The details of the confirmation management information 123 will be described later.

Please refer to FIG. 4 again.
The response management unit 115 refers to the response management information 122 and performs processing for managing the response status of the report location determined by the determination unit 113 to require response.

For example, the correspondence management unit 115 performs the following processing.

(1) When the determination unit 113 determines that a response is necessary, the response management unit 115 adds information about the report location related to the determination to the response required information 122a.

Specifically, the response management unit 115 generates a response management ID for identifying information about the report location to be added to the response required information 122a. For example, the correspondence management unit 115 refers to the correspondence required information 122a stored in the storage unit 114 and generates a new correspondence management ID according to a predetermined rule.

In addition, the response management unit 115 acquires the report ID related to the report location determined by the determination unit 113 to require response. More specifically, correspondence management unit 115 acquires a report ID associated in report history information 121 with the image data used for determination by determination unit 113 .

Furthermore, the correspondence management unit 115 generates report location information based on at least one of the photographing position, the reporter's comment, and the image data.

Then, the response management unit 115 associates the generated response management ID, the acquired report ID, and the generated report location information with each other as information related to the report location determined by the determination unit 113 to require response. Add to information 122a.

(2) When the response management unit 115 acquires the first response to the effect that it is in charge of handling the report location from the concerned person terminal 103, the response management unit 115 obtains the response required information of the report location indicating that the response is in charge of the first response. 122a is added to the in-service information 122b.

Specifically, the first response from the concerned party terminal 103 includes the notification destination. The correspondence management unit 115 identifies the concerned party ID associated with the notification destination included in the first response from the concerned party terminal 103 by referring to the concerned party information 120 . The response management unit 115 adds, to the in-response information 122b, information in which the specified concerned party ID is associated with the response required information 122a of the report location that received the first response as a response person ID. At this time, the information about the report location that received the first response is deleted from the response required information 122a.

(3) When the response management unit 115 acquires the first completion report to the effect that the response to the reported location has been completed from the related person terminal 103, the response management unit 115 associates predetermined information with the handling information 122b of the reported location for which the response has been completed. The information is added to the response completion information 122c. The predetermined information here is a response completion flag, a response person's comment, and an evaluation.

Specifically, the response completion flag is generated in response to receiving the first completion report and added to the response progress information 122b of the reported location for which response has been completed. The responder's comment and evaluation are added to the in-response information 122b of the reported portion where the response has been completed, based on the first completion report. At this time, the information about the reported part for which the handling has been completed is deleted from the handling information 122b.

The confirmation management information 123 is information for managing the report parts to be confirmed. In the present embodiment, all the report points determined by the determination unit 113 as requiring no response are managed by the confirmation management information 123 as the report points to be confirmed.

The confirmation management information 123 includes confirmation-required information 123a, confirmation-in-progress information 123b, and confirmation-completed information 123c, as shown in FIG.

The confirmation-required information 123a is information about a report location that needs to be confirmed, that is, an unconfirmed report location, and includes a confirmation management ID, a report ID, and report location information, as shown in the figure.

The confirmation management ID is information for identifying a report location that requires confirmation, that is, a report location determined by the determination unit 113 to not require a response in the present embodiment.

The report ID is the report ID included in the report history information 121. That is, each piece of information included in the report history information 121 is associated with the confirmation required information 123a by the report ID. Note that the confirmation-required information 123a may include a part or all of the report history information 121 corresponding to the report ID instead of or together with the report ID.

The report location information is the same information as the report location information of the correspondence management information 122.

The under-confirmation information 123b is information relating to the report location that is being confirmed, that is, the report location that has been decided by the person in charge of confirmation but has not been confirmed. In the checking information 123b, as shown in the figure, the confirmer ID is further associated with each piece of information included in the confirmation required information 123a.

The confirmer ID is information for identifying the person in charge of confirming the report. The confirmer ID is set with the ID of the person concerned who is in charge of confirming the report location.

The confirmation completion information 123c is information related to the report part for which confirmation has been completed. In the confirmation completion information 123c, as shown in the figure, confirmation completion flags, confirmer comments, and evaluations are further associated with each piece of information included in the confirmation-in-progress information 123b.

The confirmation completion flag is information indicating that confirmation has been completed. When the confirmation is completed, the confirmation completion flag may be set to a predetermined number such as "1", letter, symbol, or the like. Further, for example, when confirmation is not completed, no information may be set in the confirmation completion flag, and a predetermined number such as "0", letter, symbol, or the like may be set.

The confirmer's comment is information indicating the comment of the confirmer regarding the confirmation of the reported part.

The evaluation is information indicating the evaluation of the judgment made by the judging unit 113, and indicates, for example, whether the judgment was appropriate. The evaluation included in the confirmation completion information 123c indicates the evaluation made by the confirmer regarding the judgment that the reported part does not need to be dealt with.

Please refer to FIG. 4 again.
The confirmation management unit 116 refers to the confirmation management information 123, and performs processing for managing the confirmation status of the report points determined by the determination unit 113 to be unresponsive.

The confirmation management unit 116 performs, for example, the following processes.

(1) When the judgment unit 113 judges that no response is necessary, the confirmation management unit 116 adds information about the report part related to the judgment to the confirmation required information 123a.

Specifically, the confirmation management unit 116 generates a confirmation management ID for identifying information about the report part to be added to the confirmation required information 123a. For example, the confirmation management unit 116 refers to the confirmation required information 123a stored in the storage unit 114 and generates a new confirmation management ID according to a predetermined rule.

In addition, the confirmation management unit 116 acquires the report ID regarding the report location determined by the determination unit 113 that no response is required. More specifically, confirmation management unit 116 acquires the report ID associated in report history information 121 with the image data used for determination by determination unit 113 .

Furthermore, similarly to the correspondence management unit 115, the confirmation management unit 116 generates report location information based on at least one of the photographing position, the reporter's comment, and the image data.

Then, the confirmation management unit 116 converts information in which the generated confirmation management ID, the acquired report ID, and the generated report part information are associated with each other as information related to the report part judged not to require confirmation by the judgment unit 113. 123a.

(2) When the confirmation management unit 116 acquires a second response indicating that it is in charge of confirming the report location from the related party terminal 103, the confirmation management unit 116 associates the confirmation required information 123a of the report location that received the second response with the related person ID. This information is added to the checking information 123b.

Specifically, the second response from the concerned party terminal 103 includes the notification destination. The confirmation management unit 116 identifies the person concerned ID associated with the notification destination included in the second response from the person concerned terminal 103 by referring to the person concerned information 120 . The confirmation management unit 116 adds, to the checking information 123b, information in which the identified related party ID is associated with the confirmation required information 123a of the report location that received the second response as the confirmer ID. At this time, the information about the reported location that received the second response is deleted from the confirmation required information 123a.

(3) When the confirmation management unit 116 acquires the second completion report to the effect that the confirmation of the reported part has been completed from the related party terminal 103, it associates predetermined information with the checking information 123b of the reported part for which the confirmation has been completed. The information is added to the confirmation completion information 123c. The predetermined information here is the confirmation completion flag, the confirmation person's comment, and the evaluation.

Specifically, the confirmation completion flag is generated in response to receiving the second completion report, and added to the checking information 123b of the reported location for which confirmation has been completed. The confirmer's comment and evaluation are added to the under-confirmation information 123b of the reported portion for which confirmation has been completed, based on the second completion report. At this time, the information about the confirmed report location is deleted from the checking information 123b.

The transmission unit 117 generates output information and transmits the generated output information to the

terminals

103a, 103b, and 103c of the concerned parties. The output information includes the determination result by the determination unit 113 and the report location information for specifying the report location where the determination was made.

The transmission unit 117 according to the present embodiment transmits the response required information 122a as output information to the

terminals

103a, 103b, and 103c of the parties concerned. Further, the transmission unit 117 transmits the confirmation required information 123a as output information to the

terminals

103a, 103b, and 103c of the parties concerned. Here, the response required information 122a and the confirmation required information 123a are generated according to the result of the determination as to whether or not the response is required, so each of them is information including the determination result by the determination unit 113. FIG.

Also, the transmission unit 117 transmits reply information to the user terminal 101 that reported the reported location. The reply information includes a thank-you note for the report at the reporting location, the response or confirmation result at the reporting location, and the like.

The learning unit 118 performs machine learning of the learning model used for the determination in the determination unit 113.

Specifically, when the first completion report or the second completion report is acquired from the related party terminal 103, the learning unit 118 acquires the handling information 122b or the checking information 123b of the reported part for which handling or confirmation has been completed. . The learning unit 118 acquires the image data of the report history information 121 associated with the report ID of the in-service information 122b or the in-confirmation information 123b.

The learning unit 118 causes the learning model used by the determination unit 113 to perform supervised learning with the acquired image data as input data and the evaluation included in the first completion report or the second completion report as correct. As a result, a further learned learning model can be obtained, and this learning model is used by the determination unit 113 .

<Functional Configuration of Participant Terminal 103>
The related party terminal 103 is a general term for the

related party terminals

103a, 103b, and 103c when they are not particularly distinguished, and the same applies hereinafter.

The stakeholder terminal 103 is, for example, a smart phone, a tablet terminal, etc. on which pre-provided application software is installed. As shown in FIG. 10, the related party terminal 103 functionally includes a second receiving unit 124, a second display unit 125, a second input unit 126, a charge notification unit 127, and a second reporting unit 128. Prepare.

The second receiving unit 124 receives information from the facility management device 102 via the network N. The second receiving unit 124 receives output information from the facility management device 102, for example.

The second display unit 125 displays information including characters, images, and the like. The second display unit 125 displays output information received by the second reception unit 124, for example.

The second input unit 126 accepts inputs such as information and instructions from the user.

The responsible notification unit 127 transmits the first response or the second response to the facility management device 102 via the network N in accordance with the instruction accepted by the second input unit 126 .

Specifically, when an instruction to make a report to the effect that it is in charge of responding to the reporting point included in the response required information 122a is received, the responsibility notification unit 127 transmits a first response regarding the reporting point to the facility management apparatus 102. . When an instruction to make a report to the effect that it is in charge of checking the report part included in the confirmation required information 123 a is received, the responsible notification unit 127 transmits a second response regarding the report part to the facility management apparatus 102 .

The second reporting unit 128 transmits the first completion report or the second completion report to the facility management device 102 via the network N in accordance with the instruction received by the second input unit 126.

Specifically, upon receiving an instruction to report that the response to the reporting location included in the response required information 122a has been completed, the second reporting unit 128 transmits a first completion report regarding the reporting location to the facility management device 102. do. Upon receiving an instruction to report that the confirmation of the report location included in the confirmation required information 123 a has been completed, the second reporting unit 128 transmits a second completion report regarding the report location to the facility management apparatus 102 .

So far, the functional configuration of the facility management system 100 according to Embodiment 1 of the present invention has been described. From here, the physical configuration of the facility management system 100 according to this embodiment will be described.

The physical configuration of each of the user terminal 101, the facility management device 102, and the person concerned terminal 103 that make up the facility management system 100 will be described.

<Physical Configuration of User Terminal 101 and Participant Terminal 103>
The user terminal 101 is physically realized by, for example, a smart phone, a tablet terminal, etc., and as shown in FIG. 1070, a GPS antenna 1080, and a timer 1090.

A bus 1010 is a data transmission path for the processor 1020, the memory 1030, the storage device 1040, the user interface 1050, the network interface 1060, the camera 1070, the GPS antenna 1080, and the timer 1090 to mutually transmit and receive data. However, the method of connecting processors 1020 and the like to each other is not limited to bus connection.

The processor 1020 is a processor realized by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

The memory 1030 is a main memory implemented by RAM (Random Access Memory) or the like.

The storage device 1040 is an auxiliary storage device realized by a HDD (Hard Disk Drive), SSD (Solid State Drive), memory card, ROM (Read Only Memory), or the like. The storage device 1040 stores application software for realizing each functional unit of the user terminal 101 . The processor 1020 loads a program module included in the application software into the memory 1030 and executes it, thereby implementing a functional unit corresponding to the program module.

The user interface 1050 is a touch panel, keyboard, mouse, etc. as an interface for the user to input information, and a liquid crystal panel etc. as an interface for presenting information to the user.

The network interface 1060 is an interface for connecting the user terminal 101 to the network N.

The camera 1070 is a device for photographing the reported location. Camera 1070 generates image data including captured images.

The GPS antenna 1080 is an antenna for acquiring the current position of the user terminal 101 using GPS.

The timer 1090 is a device for measuring the current time.

The related party terminal 103 should be physically configured in substantially the same way as the user terminal 101, as shown in parentheses in FIG. That is, the concerned party terminal 103 may physically have a configuration obtained by replacing the description of "user terminal 101" with "affiliated party terminal 103" in the description of the physical configuration of the user terminal 101. FIG.

It should be noted that the concerned party terminal 103 does not have to be equipped with the camera 1070 and the timer 1090 . In addition, related party terminal 103 according to the present embodiment does not need to be equipped with GPS antenna 1080 .

<Physical Configuration of Facility Management Device 102>
The facility management apparatus 102 is physically realized by, for example, a general-purpose computer, and as shown in FIG. Prepare.

A bus 2010 is a data transmission path through which the processor 2020, memory 2030, storage device 2040, user interface 2050, network interface 2060, and timer 2090 mutually transmit and receive data. However, the method of connecting the processors 2020 and the like to each other is not limited to bus connection.

The processor 2020 is a processor realized by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

The memory 2030 is a main memory implemented by RAM (Random Access Memory) or the like.

The storage device 2040 is an auxiliary storage device realized by a HDD (Hard Disk Drive), SSD (Solid State Drive), memory card, ROM (Read Only Memory), or the like. The storage device 2040 stores application software for realizing each functional unit of the facility management device 102 . The processor 2020 reads a program module included in the application software into the memory 2030 and executes it, thereby realizing a functional unit corresponding to the program module.

The user interface 2050 is a keyboard, mouse, etc. as an interface for the user to input information, and a liquid crystal panel etc. as an interface for presenting information to the user.

The network interface 2060 is an interface for connecting the facility management device 102 to the network N.

The timer 1090 is a device for measuring the current time.

So far, the physical configuration of the facility management system 100 according to Embodiment 1 of the present invention has been described. From here, the operation of the facility management system 100 according to this embodiment will be described.

<Report processing>
The reporting process is a process for the user to use the user terminal 101 to report a location where an abnormality is thought to have occurred as a reported location. The reporting process is started, for example, by the user logging into the facility management system 100 using the user terminal 101 . By logging in, the user ID is held in the first reporting unit 109 .

Please refer to FIG. 13 showing a flow chart of reporting processing according to the present embodiment.
The photographing unit 104 photographs the report part according to the user's instruction received by the first input unit 108 (step S101). As a result, image data including the image of the reported location is generated.

The first reporting unit 109 acquires the current position as the photographing position from the first position acquiring unit 105, and acquires the current time as the photographing time from the first clock unit 106 (step S102).

The first input unit 108 accepts the input of the reporter's comment from the user as the reporter (step S103).

The first input unit 108 determines whether or not a report instruction has been received from the user as the reporter (step S104). When determining that the report instruction has not been received (step S104; No), the first input unit 108 returns to the process of step S103. This allows the user to enter the reporter's comment until the report instruction is received.

When it is determined that the report instruction has been received (step S104; Yes), the first reporting unit 109 acquires the current time from the first clock unit 106 as the reporting time (step S105).

The first reporting unit 109 generates report information 111 including image data, shooting position, shooting time, reporter's comment, reporting time, and user ID (step S106).

The image data included in the report information 111 is the information generated in step S101. The shooting position and shooting time are information acquired in step S102. The reporter's comment is information received in step S103. The report time is the information acquired in step S105. The user ID is information held by the first reporting unit 109 at the start of reporting processing.

It should be noted that the report instruction may be accepted without inputting the reporter's comment. In this case, the reporter's comment is not included in the report information 111.

The first reporting unit 109 transmits the report information 111 generated in step S106 to the facility management device 102 via the network N (step S107), and ends the reporting process.

Through such report processing, it is possible to transmit the report information 111 regarding the report location to the facility management device 102 .

<Facility management processing>
The facility management process is a process for managing facilities based on the report information 111 regarding the report location received by the report process. including processing. FIG. 14 is a flowchart of first facility management processing according to the present embodiment. FIG. 15 is a flowchart of the second facility management process according to this embodiment.

The first facility management process is a process for notifying relevant parties of the report information 111 acquired from the user terminal 101 . The second facility management process is a process for managing the correspondence and confirmation status of the report location.

The first facility management process and the second facility management process are started, for example, by activating an application program installed in the facility management device 102, and are repeatedly executed in parallel during operation. Parallel repeated execution is not limited to simultaneous parallel execution of the first facility management process and second facility management process, but substantially simultaneous parallel execution such as repeated execution in order. It also includes

(First facility management process)
The first facility management process will be explained with reference to FIG.
The report acquisition unit 112 acquires the report information 111 from the user terminal 101 via the network N (step S110).

The report acquisition unit 112 generates information in which the report ID is associated with the report information 111 acquired in step S110, and adds the generated information to the report history information 121 (step S111). As a result, the report information 111 acquired in step S110 is stored in the storage unit 114 as the report history information 121. FIG.

The determination unit 113 performs image processing on the image data included in the report information 111 acquired in step S110. Based on this, the judgment unit 113 judges whether or not it is necessary to deal with the report part related to the report information 111 (step S112).

If it is determined that a response is required (step S112; Yes), the response management unit 115 adds information about the reported location determined to require a response in step S112 to the response required information 122a (step S112). S113).

Specifically, as described above, the correspondence management unit 115 generates a correspondence management ID and report location information, and acquires a report ID. Then, the response management unit 115 adds the information in which the response management ID, the report location information, and the report ID are associated to the response required information 122a as information related to the report location determined to require response.

If it is determined that no response is required (step S112; No), the confirmation management unit 116 adds information regarding the reported part determined as not requiring response in step S112 to the confirmation required information 123a (step S114). .

Specifically, the confirmation management unit 116 generates a confirmation management ID and report location information, and acquires a report ID, as described above. Then, the confirmation management unit 116 adds the information in which the confirmation management ID, the report part information, and the report ID are associated with each other to the confirmation required information 123a as information on the report part determined not to require a response.

Here, an example of a method for generating report location information in each of the correspondence management unit 115 and the confirmation management unit 116 will be described. One of the following methods may be used to generate the report location information, or a plurality of methods may be used in combination.

(Method 1 for generating report location information)
As a first method of generating the reported location information, there is a method of generating the reported location information based on the shooting position included in the report information 111 acquired in step S110. The shooting position used here is information included in the report information 111 together with the image data used for the determination in step S111. The reported location information in this case may be, for example, information indicating the photographing position on a station map, or may be information indicating the area to which the photographing position belongs. This area is an area obtained by dividing the station, and is preferably determined in advance.

(Method 2 for generating report location information)
As a second method of generating the report part information, when the report information 111 includes a reporter comment, there is a method of generating the report part information based on the reporter comment. The report location information in this case includes, for example, the reporter's comment.

(Method 3 for generating report location information)
As a third method of generating the report location information, when a reporter comment is included in the report information 111 and the reporter comment includes a report location such as a station name, based on the reporter comment There is a method of generating report location information by

Specifically, after the information indicating the report location is extracted from the reporter's comment, the report location information is generated based on the extracted information. The reported part information in this case includes, for example, information extracted from the reporter's comment.

A learning model that has been trained by machine learning should be used to extract the information indicating the report location. In other words, the response management unit 115 or the confirmation management unit 116 inputs the reporter comments into a learning model that has undergone machine learning for extracting information indicating the report location from the reporter comments. Extract information that indicates where to report in.

The input data to the learning model during learning is multiple reporter comments. In machine learning, it is preferable to perform supervised learning in which the correct answer is the case where information indicating the report location is extracted from the reporter's comment.

(Method 4 for generating report location information)
As a fourth method of generating the reported location information, there is a method of generating the reported location information by estimating the reported location based on the image data used for the determination in step S111. The reported location information in this case may be, for example, information indicating an estimated reported location on a station map, or information indicating an area to which the estimated reported location belongs. This area is an area obtained by dividing the station, and is preferably determined in advance.

A learning model that has been trained by machine learning should be used to estimate the report location. That is, the correspondence management unit 115 outputs information indicating the report location by inputting the image data into a learning model that has undergone machine learning for estimating the report location from the image data.

The input data to the learning model during learning is image data. Image data used as input data includes various images with different shooting conditions such as shooting time, shooting location, and shooting area, specific conditions that require handling, and specific situations that do not require handling. Data should be adopted. In machine learning, it is preferable to perform supervised learning in which the information indicating the report location corresponding to the image data is the correct answer.

Please refer to FIG. 14 again.
The transmission unit 117 transmits the response required information 122a and the confirmation required information 123a stored in the storage unit 114 to each of the

concerned person terminals

103a, 103b, and 103c (step S115), and ends the first facility management process.

By executing the first facility management process, it is possible to inform the relevant parties of the report information 111 acquired from the user terminal 101 .

(Second facility management processing)
The second facility management process will be explained with reference to FIG.
The response management unit 115 determines whether or not the first response regarding the report part included in the response required information 122a transmitted in step S115 has been obtained from the related party terminal 103 (step S116).

When the first response is acquired (step S116; Yes), the response management unit 115 acquires from the storage unit 114 and deletes the response required information 122a of the report location indicated to be in charge of response in the first response. . The response management unit 115 generates information in which the acquired response required information 122a is associated with the relevant person ID as the response person ID, and adds the generated information to the response in progress information 122b (step S117).

The response management unit 115 determines whether or not the first completion report has been obtained from the related party terminal 103 for the report part indicated by the first response to be in charge of response (step S118).

If the first completion report has not been acquired (step S118; No), the response management unit 115 waits until the first completion report is acquired by repeating the process of step S118.

If the first completion report has been acquired (step S118; Yes), the response management unit 115 acquires from the storage unit 114 and deletes the response progress information 122b of the reported location indicated by the first completion report that the response has been completed. do. The response management unit 115 adds, to the response completion information 122c, information in which the response completion flag, the responder's comment, and the evaluation are associated with the acquired response-in-progress information 122b (step S119).

If the first response has not been acquired (step S116; No), the confirmation management unit 116 acquires from the related party terminal 103 the second response regarding the report part included in the confirmation required information 123a transmitted in step S115. It is determined whether or not (step S120).

If the second response has been acquired (step S120; Yes), the confirmation management unit 116 acquires from the storage unit 114 and deletes the confirmation required information 123a of the report part indicated to be in charge of confirmation in the second response. . The confirmation management unit 116 generates information in which the relevant person ID is associated with the obtained confirmation required information 123a as the confirmation person ID, and adds the generated information to the in-service information 122b (step S121).

The confirmation management unit 116 determines whether or not a second completion report has been obtained from the related party terminal 103 for the report part indicated by the second response to be in charge of confirmation (step S122).

If the second completion report has not been acquired (step S122; No), the confirmation management unit 116 waits until the second completion report is acquired by repeating the process of step S122.

If the second completion report has been acquired (step S122; Yes), the confirmation management unit 116 acquires from the storage unit 114 and deletes, from the storage unit 114, the checking information 123b of the reported part indicated that the confirmation has been completed by the second completion report. do. The confirmation management unit 116 adds, to the confirmation completion information 123c, information in which the confirmation completion flag, the confirmer's comment, and the evaluation are associated with the acquired confirmation-in-progress information 123b (step S123).

The transmitting unit 117 transmits reply information to the user terminal 101 that reported the reported location (step S124). Thereby, the user can browse the reply information using the user terminal 101 . By receiving a thank-you note for the report on the reported part, it is possible to promote the report by the user.

The learning unit 118 refers to the evaluation included in the first completion report acquired in step S118 or the second completion report acquired in step S122. Then, the learning unit 118 uses the referred evaluation to perform machine learning of the learning model used for determination by the determination unit 113 (step S125), and ends the second facility management process.

As a result, it is possible to obtain a learning model that has been further trained. By using this learning model by the judgment unit 113, accuracy of judgment in the judgment unit 113 can be improved. Therefore, it becomes possible to appropriately manage the facility.

If the second response has not been acquired (step S120; No), the confirmation management unit 116 determines whether or not the waiting time has elapsed after starting the second facility management process (step S126). The waiting time is appropriately a predetermined length of time.

If the standby time has not elapsed (step S126; No), the process of step S116 is performed again. If the waiting time has elapsed (step S126; No), the confirmation management unit 116 terminates the second facility management process.

By executing such a second facility management process, it is possible to manage the response and confirmation status of the report location.

<Stakeholder processing>
The related party process is a process for the related party to use the related party terminal 103 to report to the facility management apparatus 102 the person in charge of the response or confirmation of the reported location and the completion of the response or confirmation in charge. The related party process is started by, for example, the related party starting an application program on the related party terminal 103 .

In addition, the related party processing is executed in the background while the related party terminal 103 is in operation even while the application program is not running. Thereby, the second receiving unit 124 can receive the response required information 122a and the confirmation required information 123a transmitted from the facility management apparatus 102 in step S115 at any time, not only while the application program is running.

Note that the second receiving unit 124 receives the response required information 122a and the confirmation required information 123a only while the application program is running, such as receiving the response required information 122a and the confirmation required information 123a immediately after starting the application program. good too. Further, the second receiving unit 124 may receive the response required information 122a and the confirmation required information 123a when an instruction from a related party is received.

Reference is made to FIG. 16 showing a flowchart of related party processing according to the present embodiment.
The second display unit 125 displays the response required information 122a and the confirmation required information 123a received by the second reception unit 124 (step S131). Accordingly, by starting the application software of the related person terminal 103, the related person can confirm the response required information 122a and the confirmation required information 123a at any time.

Here, the response required information 122a and the confirmation required information 123a are, for example, separated and displayed in respective titled areas, and are either report locations requiring response or reporting locations requiring confirmation. It should be displayed so that it can be seen whether

Also, if one or both of the response required information 122a and the confirmation required information 123a includes multiple report locations, the multiple report locations may be viewed in a list or by scrolling, such as by displaying the multiple report locations in a list format. It should be displayed.

Furthermore, the related party information 120 includes the last access time. The last access time is, as described above, the time when the person concerned last accessed the facility management system 100 . For example, when the application program is activated, the related party terminal 103 communicates with the facility management apparatus 102, and the current time at that time is set as the last access time.

The transmission unit 117 may refer to the last access time from the related party terminal 103, for example, at a predetermined time. Then, if the relevant person has not accessed the facility management system 100 for a period longer than a predetermined period, the transmission unit 117 may transmit a notification to the relevant person terminal 103 to prompt the relevant person to access the facility management system 100. good. As a result, it is possible to encourage the concerned parties to refer to the response-required information 122a and the confirmation-required information 123a. Therefore, it becomes possible to appropriately manage the facility.

The second input unit 126 determines whether or not it has received an instruction for a first response regarding the reported portion of the displayed response-required information 122a (step S132).

When the instruction for the first response is accepted (step S132; Yes), the responsible notification unit 127 transmits the first response for the report location instructed by the person concerned (step S133).

As a result, the person concerned who instructed the first response is determined as the responder for the relevant report. The responder refers to the report location information in the response required information 122a of the report location and goes to respond to the report location.

For example, the relevant person should be near the report location regarding the response required information 122a and instruct the second input unit 126 to make the first response when the report location can be handled. As a result, it is possible to reduce the burden on the parties involved in dealing with the problem. In addition, if there are a plurality of related party terminals 103, the person who instructed the first response earliest from among the multiple related parties possessing each terminal can respond. It can be carried out. Therefore, it becomes possible to appropriately manage the facility.

Further, when the first response is acquired by the facility management device 102, the response required information 122a of the report location related to the first response is further associated with the response person ID and moved to the response in progress information 122b, as described above. do. As a result, the relevant person identified by the responder ID is managed as the responder. Also, the reporting location is managed by the facility management device 102 as a reporting location that is being handled. In this way, it is possible to manage the response status of the report location.

Note that the response-required information 122a related to the report location for which the responder has been determined by the first response is deleted from the storage unit 114. It is preferable that the report location is also deleted from the response required information 122 a displayed on the user terminal 103 . This can reduce the possibility that multiple responders will be determined for one reporting location. Therefore, it becomes possible to appropriately manage the facility.

Please refer to FIG. 16 again.
The second input unit 126 receives input of responder comments and evaluations (step S134).

The second input unit 126 determines whether or not the first completion report instruction has been received from the responder (step S135). If the instruction for the first completion report has not been received (step S135; No), the second input unit 126 returns to the process of step S118. Thereby, the responder can input the responder's comment until the instruction of the first completion report is received.

If the instruction for the first completion report is accepted (step S135; Yes), the second reporting unit 128 generates the first completion report including the responder's comments and evaluations accepted in step S134 (step S136). .

It should be noted that the instruction for the first completion report may be accepted without inputting the responder's comment, in which case the responder's comment is not included in the first completion report.

The second reporting unit 128 transmits the first completion report generated in step S135 to the facility management device 102 via the network N (step S137).

When the first completion report is acquired by the facility management device 102, the information 122b on being handled at the report location related to the first completion report is further associated with the response completion flag, the responder's comment, and the evaluation, as described above. to move to the response completion information 122c. As a result, the reporting location is managed by the facility management device 102 as a reporting location for which the response has been completed. In this way, it is possible to manage the response status of the report location.

Note that the first completion report may include the current time when the instruction was accepted in step S135. According to this, the completion time of correspondence can be managed.

If the first response instruction has not been accepted (step S132; No), the second input unit 126 determines whether or not the second response instruction has been accepted for the reported portion of the displayed confirmation-required information 123a. (Step S138).

When the instruction for the second response is accepted (step S138; Yes), the responsible notification unit 127 transmits the second response for the report location instructed by the person concerned (step S139).

As a result, the person concerned who instructed the second response is determined as the person who confirmed the report. The confirmer refers to the report part information in the confirmation required information 123a of the report part and goes to deal with the report part.

For example, the person concerned should be near the reporting location regarding the confirmation-required information 123a and give the second response instruction to the second input unit 126 when the reporting location can be confirmed. As a result, it is possible to reduce the burden imposed on the persons concerned in order to perform the confirmation. In addition, if there are a plurality of related party terminals 103, the person who instructed the second response earliest from among the multiple related parties possessing each terminal can perform the confirmation. It can be carried out. Therefore, it becomes possible to appropriately manage the facility.

Furthermore, when the second response is acquired by the facility management device 102, the confirmation-required information 123a of the report location related to the second response is further associated with the confirmer ID and moved to the checking-in-progress information 123b, as described above. do. As a result, the person concerned identified by the confirmer ID is managed as the confirmer. Also, the reporting location is managed by the facility management device 102 as a reporting location under confirmation. In this way, it is possible to manage the response status of the report location.

Note that the confirmation-required information 123a relating to the report location for which the confirmer has been determined by the second response is deleted from the storage unit 114. It is preferable that the reported part is also deleted from the confirmation required information 123 a displayed on the user terminal 103 . This reduces the possibility that multiple confirmers will be determined for one reporting location. Therefore, it becomes possible to appropriately manage the facility.

The second input unit 126 accepts inputs of confirmer comments and evaluations (step S140).

The second input unit 126 determines whether or not the second completion report instruction has been received from the confirmer (step S141). If the second completion report instruction has not been received (step S141; No), the second input unit 126 returns to the process of step S140. Thereby, the confirmer can input the responder's comment until the instruction of the second completion report is received.

If the instruction for the second completion report is accepted (step S141; Yes), the second reporting unit 128 generates a second completion report including the confirmer's comment and evaluation accepted in step S140 (step S142). .

In addition, the instruction for the second completion report may be accepted without inputting the confirmer's comment, in which case the confirmer's comment is not included in the second completion report.

The second reporting unit 128 transmits the second completion report generated in step S142 to the facility management device 102 via the network N (step S143).

When the second completion report is acquired by the facility management device 102, the information 122b of the report location in progress regarding the second completion report is further associated with the confirmation completion flag, the confirmer's comment, and the evaluation, as described above. to move to the confirmation completion information 123c. As a result, the reported location is managed by the facility management device 102 as a confirmed reported location. In this way, it is possible to manage the response status of the report location.

After the process of step S137 or the process of step S143, or when the second response instruction has not been received (step S138; No), the second input unit 126 determines whether or not the end instruction has been received ( step S144).

The termination instruction is an instruction to terminate the application software running on the terminal 103 of the person concerned.

If no end instruction has been received (step S142; No), the process of step S131 is executed again.

When the end instruction is received (step S142; Yes), the second input unit 126 ends the related person processing. As described above, the application software is executed in the background in the related party terminal 103 even when the termination instruction is accepted.

By executing this kind of related party processing, the related parties can quickly notice when there is a report that can be handled or confirmed, and can respond or confirm with less burden.

So far, the operation of the facility management system 100 according to this embodiment has been explained.

According to the present embodiment, the facility management apparatus 102 determines whether or not it is necessary to respond to the report location based on the image data from the user terminal 101, and outputs output information including the determination result and the report location information. It is transmitted to

related party terminals

103a, 103b, and 103c.

By doing this, it is possible to distinguish between whether or not a response is necessary and to notify the relevant parties of the report. Generally, it is considered that the report points that require response have high priority, and the report points that do not require response have low priority. Therefore, the concerned parties can easily recognize the priority of the report part depending on whether or not the response is necessary.

In addition, the report location information allows the relevant parties to easily find the report location.

In addition, it is possible to easily know whether the reported location is close to the current location by the reported location information. Therefore, a person near the reported location can respond and confirm. This will reduce the burden on the parties involved in responding and confirming, rather than responding to and confirming the report from the user regardless of whether or not it is close to the reported location as in the past. be able to.

Therefore, it is possible to properly manage the facility.

According to the present embodiment, when determination unit 113 determines that a response is required, report location information for specifying a report location determined to require response is included in response required information 122a. Added. Further, the response required information 122a is transmitted to the terminal of the person concerned.

As a result, the relevant parties can quickly find out where the report needs to be addressed, so they can respond quickly. Therefore, it becomes possible to appropriately manage the facility.

(Modified example 1: Modified example regarding the reported part determined to require no response)
In the first embodiment, an example has been described in which all of the report locations determined by the determination unit 113 as requiring no response are managed by the confirmation management information 123 . However, only the reported parts that require confirmation among the reported parts that have been determined not to require a response may be managed by the confirmation management information 123 .

The facility management system according to Modification 1 includes a facility management device 202 that replaces the facility management device 102 according to Embodiment 1. Except for this point, the facility management system according to Modification 1 may be configured similarly to facility management system 100 according to Embodiment 1. FIG.

The facility management device 202 functionally includes a determination unit 213 and a confirmation management unit 216 that replace the determination unit 113 and the confirmation management unit 116 according to the first embodiment, as shown in FIG. Except for these points, the facility management apparatus 202 may be configured similarly to the facility management apparatus 102 according to the first embodiment.

If the determination unit 213 determines that no action is required, it further determines whether confirmation of the reported location is required. Except for this point, determination unit 213 may be configured in the same manner as determination unit 113 according to the first embodiment.

The determination of whether or not it is necessary to confirm the reported location should also be made by performing image processing on the image data in the same way as the determination of whether or not the reported location needs to be dealt with.

The image processing may be image processing using a learning model that has already been trained by machine learning, or image processing that does not use machine learning.

The determination unit 213 in the case of using a learning model determines whether or not confirmation is necessary for a reported part by inputting image data into a learned learning model that has undergone machine learning for determining whether or not confirmation is necessary. to judge.

The input data to the learning model during learning is image data that includes images of part or all of the facility in each of the states that require confirmation and those that do not require confirmation. The images included in the input data include various images that differ in shooting conditions such as shooting time, shooting location, shooting area, specific conditions that require confirmation, and specific conditions that do not require confirmation. Good. In machine learning, it is preferable to perform supervised learning in which the correct answer is whether or not confirmation is necessary according to the image data.

When the determination unit 213 determines that confirmation of the report location is necessary, the confirmation management unit 216 stores the report location information for specifying the report location determined to require confirmation as the confirmation required information 123a. Add to Except for this point, confirmation management section 216 may be configured in the same manner as confirmation management section 116 according to the first embodiment.

The facility management system according to Modification 1 may be physically configured similarly to facility management system 100 according to Embodiment 1.

The operation of the facility management system according to Modification 1 may be the same as in Embodiment 1, except for the first facility management processing. FIG. 18 shows a flowchart of the first facility management process according to this modified example.

In the first facility management process according to the present modified example, as shown in the figure, when the determination unit 213 determines that the response is not necessary (step S112; No), it further determines whether confirmation of the report location is necessary. (step S245).

When it is determined that confirmation is required (step S245; Yes), the confirmation management unit 216 adds information about the reported part determined to require confirmation in step S245 to the confirmation required information 123a (step S245). S114).

If it is determined that confirmation is not necessary (step S245; No), the determination unit 213 terminates the first facility management process.

Except for these points, the first facility management process according to this modification may be the same as the first facility management process according to the first embodiment.

In general, for areas where it is determined that no action is required, for example, dirt that is removed by normal cleaning work that is performed regularly, items that are temporarily placed for construction, etc. could be. These are abnormal conditions in the sense that they are different from normal conditions, but the extent of the abnormality is extremely slight, or the cause of the abnormality is clear. In such a case, it is considered that there is very little need for the concerned parties to confirm the reported points.

In addition, even if there is an abnormality in the reported area where it is determined that no response is necessary, if the possibility of the abnormality causing a serious situation in the future is extremely low, the concerned parties will The need for confirmation is thought to be low.

In this way, it is advisable to judge whether confirmation of the reported part is necessary or not, depending on one or more of the degree of anomaly, the cause of the anomaly, and the possibility that the anomaly will cause a serious situation in the future. This eliminates unnecessary checks while preventing future hazards. Therefore, it becomes possible to appropriately manage the facility.

(Modified example 2: Modified example related to reporting locations to be monitored)
In the first embodiment, an example has been described in which the response-required information 122a related to the report location for which the responder has been determined is deleted from the storage unit 114 . As a result, the report location related to the response-required information 122a is confirmed only once.

However, there may be cases where continuous confirmation (that is, monitoring) is required for reporting points that require confirmation. In this modified example, an example will be described in which it is possible to perform not only one-time confirmation but also monitoring of a report location determined to require confirmation.

The facility management system according to the first embodiment includes a facility management device 302 that replaces the facility management device 102 according to the first embodiment. Except for this point, the facility management system according to Modification 2 may be configured in the same manner as facility management system 100 according to Embodiment 1. FIG.

As shown in FIG. 19, the facility management device 302 includes a determination unit 313, a storage unit 314, and a confirmation management unit 316 that replace the determination unit 113, the storage unit 114, and the confirmation management unit 116 according to the first embodiment. Except for these points, the facility management apparatus 302 may be configured similarly to the facility management apparatus 102 according to the first embodiment.

As with the determination unit 213 according to Modification 1, the determination unit 313 further determines whether confirmation of the reported part is necessary when it is determined that no action is required. When judging that confirmation is necessary, the judgment unit 313 further judges whether monitoring is necessary for the reported part that needs to be confirmed. Except for these points, determination unit 313 may be configured in the same manner as determination unit 113 according to the first embodiment.

It is preferable that the determination of whether or not monitoring of the reported location is necessary is performed by performing image processing on the image data in the same manner as the determination of whether or not the reported location requires response.

The determination unit 313 in the case of using a learning model determines whether or not monitoring is necessary for a reported location by inputting image data into a learning model that has undergone machine learning for determining whether or not monitoring is necessary. to judge.

The input data to the learning model during learning is image data that includes images of part or all of the facility in each of the states that require monitoring and those that do not. As for the images included in the input data, various images with different shooting conditions such as shooting time, shooting location, and shooting area, specific states that require monitoring, and specific states that do not require monitoring are adopted. Good. In machine learning, it is preferable to perform supervised learning in which the correct answer is whether or not monitoring is necessary according to the image data.

The storage unit 314 stores confirmation management information 323 that replaces the confirmation management information 123 according to the first embodiment. Except for this point, storage unit 314 may be configured in the same manner as storage unit 114 according to the first embodiment.

The confirmation management information 323 includes confirmation required information 323a, confirmation in progress information 323b, and confirmation completion information 323c, as shown in FIG.

The confirmation-required information 323a, the confirmation-in-progress information 323b, and the confirmation-completion information 323c are information in which a continuation flag is further associated with each of the confirmation-required information 123a, the confirmation-in-progress information 123b, and the confirmation-completion information 123c according to the first embodiment.

The continuation flag is information indicating that monitoring is necessary. If monitoring is required, the continuation flag may be set to a predetermined number such as "1", letter, symbol, or the like. Further, for example, when monitoring is not required, that is, when only one confirmation is required, information may not be set in the confirmation completion flag, and predetermined numbers such as "0", characters, symbols, etc. may be set. may be set.

It should be noted that when monitoring is no longer necessary, the continuation flag may be changed to the same content as when monitoring is not necessary, for example, according to the input of the administrator who uses the facility management device 302 .

In the same way as the confirmation management unit 216 according to the modification 2, when the determination unit 313 determines that confirmation of the report location is necessary, the confirmation management unit 316 confirms the report location determined to require confirmation. is added to the confirmation required information 323a.

When it is determined that monitoring is necessary, the confirmation management unit 316 according to this modified example sends information in which a continuation flag set with information indicating that monitoring is necessary is associated with the report part information to the confirmation required information 323a. Add to In addition, when it is determined that monitoring is not necessary, the confirmation management unit 316 adds, to the confirmation required information 323a, information in which a continuation flag in which information indicating that monitoring is necessary is not set is associated with the report part information. .

The facility management system according to Modification 2 may be configured physically in the same manner as the facility management system 100 according to Embodiment 1.

The operation of the facility management system according to Modification 2 may be the same as that of the facility management system 100 according to Embodiment 1, except for the first facility management processing and the second facility management processing.

A flowchart of the first facility management process according to this modified example is shown in FIG.

In the first facility management process according to the present modified example, as shown in FIG. 11, when the determination unit 313 determines that the response is not necessary (step S112; No), furthermore, step S245 similar to the modified example 1 process.

If it is determined that confirmation is necessary (step S245; Yes), the determination unit 313 further determines whether or not the reported location needs to be monitored (step S346).

When it is determined that monitoring is not necessary (step S346; No), the confirmation management unit 316 performs the same process as in the first embodiment at step S114. Here, information in which a continuation flag in which information indicating that monitoring is necessary is not set is associated with the report location information is added to the confirmation required information 323a.

If it is determined that monitoring is necessary (step S346; Yes), the confirmation management unit 316 stores information in which a continuation flag set with information indicating that monitoring is necessary is associated with the report part information as the confirmation required information 323a. (step S347).

In step S115, the confirmation required information 323a whose continuation flag is set to the information indicating that monitoring is necessary may be sent at a predetermined time, such as periodically.

Next, FIG. 22 shows a flowchart of the second facility management process according to this modified example.

In the second facility management process according to this modified example, as shown in the figure, the process of step S321 is performed instead of the process of step S121. Except for this point, the second facility management process according to this modification may be the same as the first facility management process according to the first embodiment.

In step S321, the confirmation management unit 316 processes the confirmation required information 323a including the continuation flag for which information indicating that monitoring is necessary is not set in the same manner as in step S121 according to the first embodiment.

That is, the confirmation required information 323a of the report location determined by the confirmer is deleted from the storage unit 314, and information in which the confirmer ID is further associated with the confirmation required information 323a is added to the ongoing information 322b.

On the other hand, in step S321, the confirmation management unit 316 does not delete from the storage unit 314 the confirmation required information 323a including the continuation flag set with the information indicating that monitoring is necessary. That is, without deleting the confirmation required information 323a of the report location determined by the confirmer from the storage unit 114, information in which the confirmer ID is further associated with the confirmation required information 323a is added to the checking information 323b.

As a result, the confirmation-required information 323a of the report location that needs to be monitored is stored in the storage unit 314 even after confirmation. Therefore, it is possible to continuously transmit the confirmation required information 323 a of the report location to the related party terminal 103 .

According to this modified example, when confirmation is required for a reported location, it is possible to monitor without being limited to just one confirmation. Therefore, it becomes possible to appropriately manage the facility.

(Modified example 3: Modified example of determining the number of people required to respond to a report location that requires response)
By performing image processing on the image data, the determination unit 113 may also determine the number of people required for the response when the response is required, in addition to whether or not the response is required. This increases the possibility that the required number of responders will be determined for one reporting location. Therefore, it becomes possible to appropriately manage the facility.

In this case, after the number of responders determined by the determination unit 113 is determined, the response required information 122a regarding the report location may be deleted from the storage unit 114. Further, by transmitting the response required information 122 a to the related party terminal 103 , it is preferable that the related party terminal 103 displays the response required information 122 a from which the report part is deleted. As a result, it is possible to reduce the possibility that more than the necessary number of responders will be determined for one reporting location. Therefore, it becomes possible to appropriately manage the facility.

<<Embodiment 2>>
In the first embodiment, an example in which the determination unit 113 determines only whether or not the response is necessary has been described. In Embodiment 2, an example will be described in which, when it is determined that a response is necessary, the determination unit 113 further determines whether or not it is necessary to urgently perform the response. Then, an example will be described in which the determination unit 113 further specifies an attribute (for example, expertise) required of the relevant person to respond to the reported part when it determines that an urgent response is necessary.

It should be noted that the attributes required of the relevant parties to respond to the report location are not limited to the report location that requires urgent response, and may be specified for all report locations that require response. In this case, the determination unit 113 may further specify an attribute (for example, expertise) that is required of the person concerned in order to respond to the reported part when determining that a response is necessary.

As shown in FIG. 23, the facility management system 400 according to the second embodiment includes the facility management device 102 according to the first embodiment, the facility management device 402 that replaces the

terminals

103a, 103b, and 103c, and the

terminals

103a, 103b, and 103c. 403a, 403b, 403c. Except for these points, the facility management system 400 may be configured in the same manner as the facility management system 100 according to the first embodiment.

<Functional Configuration of Facility Management Device 402>
As shown in FIG. 24, the facility management apparatus 402 functionally includes a determination unit 413, a storage unit 414, a determination unit 413, a storage unit 414, a correspondence A management unit 415 and a transmission unit 417 are provided. Except for these points, facility management device 402 may be configured in the same manner as facility management device 102 according to the first embodiment.

If the determination unit 413 determines that it is necessary to respond to the reported location, it further performs image processing on the image data to determine whether or not urgent response is required for the reported location.

When determining that an urgent response is required for the reported location, the determining unit 413 further performs image processing on the image data, thereby specifying the attribute required of the relevant person to respond to the reported location. .

The determination unit 413 when using a learning model inputs image data into a learning model that has undergone machine learning for determining whether or not an emergency response is necessary, thereby determining whether an emergency response is required for a report location. determine whether there is

The input data to the learning model during learning is image data that includes images of part or all of the facility in each of the states in which emergency response is required and in which emergency response is not required. The images included in the input data include various images that differ in shooting conditions such as shooting time, shooting location, shooting area, specific conditions that require emergency response, and specific conditions that do not require emergency response. should be adopted. In machine learning, it is preferable to perform supervised learning in which the correct answer is whether or not an emergency response is necessary according to the image data.

Also, when using a learning model, the determination unit 413 identifies attributes by inputting image data into a learned learning model that has undergone machine learning for identifying attributes.

The input data to the learning model during learning is image data containing images of part or all of the facility in various states. The images included in the input data include various images with different shooting conditions such as shooting time, shooting location, and shooting area, specific states that require various attributes, and specific states that do not require attributes. should be adopted. In machine learning, whether or not the attribute required for the correspondence is required for the correspondence according to the image data, and if it is required, supervised learning is preferably performed in which the content of the attribute is determined as the correct answer.

Except for these points, the determination unit 413 may be configured in the same manner as the determination unit 113 according to the first embodiment.

The storage unit 414 stores concerned party information 420 and correspondence management information 422 instead of the concerned party information 120 and correspondence management information 122 according to the first embodiment. Except for these points, storage unit 414 may be configured in the same manner as storage unit 114 according to the first embodiment.

The related party information 420 is information whose attributes are further associated with the information included in the related party information 120 according to the first embodiment, as shown in FIG. Attributes of the concerned party information 420 are set in advance by, for example, concerned parties.

The attribute is information indicating the attribute of the person concerned and is set in advance. Attributes may be appropriately defined, for example, expertise, gender, age group, and the like. In this embodiment, a case where the attribute is expertise will be described as an example. Expertise includes, for example, expertise in electrical technology, and expertise in various devices such as automatic ticket gates and ticket vending machines.

The response management information 422 includes response required information 422a, response in progress information 422b, and response completion information 422c, as shown in FIG.

The response-required information 422a, the response-in-progress information 422b, and the response-completed information 422c are further associated with the response-required information 122a, the response-in-progress information 122b, and the response-completed information 122c according to the first embodiment, respectively, with an urgency flag and an attribute. Information.

The urgency flag is information indicating that an urgent response is required. If an urgent response is required, the urgency flag may be set to a predetermined number such as "1", letter, symbol, or the like. Further, for example, when emergency response is not required, that is, when normal response is sufficient, information may not be set in the urgency flag, and a predetermined number such as "0", letter, symbol, or the like may be set. may be set.

The attribute is information indicating the content of the attribute required to correspond to the report location, that is, the attribute specified by the determination unit 413 .

Similar to the response management unit 115 according to the first embodiment, when the determination unit 413 determines that a response is required, the response management unit 415 stores information about the report location related to the determination as the response required information 422a. to add.

Specifically, as in the first embodiment, the correspondence management unit 415 generates a correspondence management ID, acquires a report ID, and generates report location information.

When it is determined that an emergency response is required, the response management unit 415 according to the present embodiment associates an urgency flag set with information indicating that an emergency response is required with the report location information. The information obtained is added to the response required information 422a.

Further, when it is determined that an emergency response is not required, the response management unit 415 requests information in which an emergency flag in which information indicating that an emergency response is required is not set is associated with the report location information. Add to correspondence information 422a.

Furthermore, when the attribute is specified, the response management unit 415 adds information in which the attribute is further associated with the report location information to the response required information 422a.

If the attribute is not specified, no information may be set for the attribute, or predetermined information indicating that the attribute was not specified may be set.

When the determination unit 413 determines that an urgent response is necessary, the transmission unit 417 identifies the

related party terminals

403a, 403b, and 403c based on the location information of the

related party terminals

403a, 403b, and 403c. Here,

concerned party terminals

403a, 403b, and 403c, which have a predetermined positional relationship with the report location determined to require the emergency response, are identified.

For example, the predetermined positional relationship is the closest to the reporting location. Note that the predetermined positional relationship may be determined as appropriate, such as being within a predetermined distance, and a plurality of

related party terminals

403a, 403b, and 403c may be specified by the transmission unit 417. FIG.

In addition, when the attribute is specified by the determination unit 413, the transmission unit 417, based on the related person information 420, transmits the information of the related person possessed by the related person who satisfies the attribute required for the related person to respond to the reported part.

Terminals

403a, 403b, and 403c are specified.

Then, the transmission unit 417 transmits the same output information as in the first embodiment to the specified

related party terminals

403a, 403b, and 403c.

Except for these points, the transmission section 417 may be configured in the same manner as the transmission section 117 according to Embodiment 1.

<Functional Configuration of Participant Terminal 403>
The related party terminal 403 is a generic term for the

related party terminals

403a, 403b, and 403c when they are not particularly distinguished, and the same applies hereinafter.

The related party terminal 403 further includes a second position acquisition unit 429 functionally as shown in FIG. Except for this point, the related party terminal 403 may be configured similarly to the related party terminal 103 according to the first embodiment.

The second position acquisition unit 429 acquires the current position of the related party terminal 403 . As the technology for acquiring the current position, the technique described above with respect to the first position acquisition unit 105 may be adopted.

So far, the functional configuration of the facility management system 400 according to Embodiment 2 of the present invention has been explained. The facility management system 400 according to the present embodiment may be physically configured similarly to the facility management system 100 according to the first embodiment. From here, the operation of the facility management system 400 according to this embodiment will be described.

The operation of the facility management system 400 according to the present embodiment may be the same as the operation of the facility management system 100 according to the first embodiment except for the first facility management processing.

A flowchart of the first facility management process according to this embodiment is shown in FIG.

In the first facility management process according to the present embodiment, as shown in the figure, in addition to the first facility management process according to the first embodiment, steps S450 to S458 are performed. The first facility management process according to the present embodiment may be the same as the first facility management process according to the first embodiment except for the processes of steps S450-458.

If it is determined that a response is required (step S112; Yes), the determination unit 413 further determines whether or not urgent response is required for the reported location (step S450). If it is determined that an urgent response is necessary (step S450; Yes), the determination unit 413 further determines whether or not an attribute is required to respond to the reported location (step S451).

If it is determined that the attribute is not required (step S451; No), the response management unit 415 requests information in which an emergency flag set with information indicating that an urgent response is required is associated with the report location information. It is added to the correspondence information 422a (step S452).

The transmission unit 417 acquires the current location from each of the related party terminals 403 . Specifically, the transmission unit 417 inquires of each of the concerned party terminals 403 about the current position via the network N. FIG. In response to this, the current position is obtained by the second position obtaining unit 429 and the obtained current position is obtained via the network N by the transmitting unit 417 .

Then, the transmitting unit 417 identifies the related party terminal 403 closest to the reporting location specified by the reporting location information based on the current location of each related party terminal 403 (step S453).

The transmission unit 417 transmits the confirmation information 123a to the related party terminal 403 identified in step S453 (step S454), and ends the first facility management process. The confirmation-required information 123a transmitted here is the report-required information 123a determined in step S451, that is, the report-required information 123a that requires an urgent response and does not require expertise.

It should be noted that an urgent response is required for the reported part regarding the confirmation required information 123a transmitted in step S454. Therefore, when the first response is not acquired for a period of time longer than the predetermined time, the transmitting unit 117 may perform the processes of steps S453 and S454 again. In the process of step S453 at this time, the transmission unit 117 may specify the nearest related party terminal 403 by excluding the related party terminal 403 transmitted in the process of step S454 regarding the reporting location. As a result, it is possible to respond to the reported point more quickly. Therefore, it becomes possible to appropriately manage the facility.

If it is determined that an attribute is required (step S451; Yes), the determination unit 413 identifies the attribute required to correspond to the reported location for which the determination has been made (step S455).

The response management unit 415 adds, to the response required information 422a, information in which an urgency flag set with information indicating that an urgent response is required is associated with the report location information (step S456). In step S456, the attributes identified in step S455 are further associated with the reported location information.

The transmission unit 417 identifies the person concerned ID associated with the attribute identified in step S455 in the person concerned information 420 . As a result, the transmission unit 417 identifies the parties who satisfy the attributes identified in step S455 (step S457). Note that, in step S456, a notification destination associated with the attribute specified in step S455 in the related party information 420 may be specified.

The transmission unit 417 identifies the notification destination associated with the concerned party ID identified in step S456 in the concerned party information 420. Then, the transmission unit 417 transmits the confirmation-required information 123a to the specified notification destination (step S458), and ends the first facility management process.

The confirmation-required information 123a transmitted here is the report-required information 123a determined in step S451, that is, the report-required information 123a that requires urgent response and expertise.

If it is determined that an urgent response is not required (step S450; No), the response management unit 415, as in the first embodiment, sends information regarding the report location determined to require response in step S112. It is added to the correspondence required information 122a (step S113).

In the information added to the response required information 122a in step S113 according to the present embodiment, the information indicating that urgent response is required is not set in the urgency flag. Also, no attributes are set.

So far, the operation of the facility management system 400 according to this embodiment has been explained.

According to the present embodiment, the judgment unit 413 judges whether or not an urgent response is necessary for the reported part. As a result, it is possible to notify the concerned parties of the report points that have a particularly high priority among the report points that need to be dealt with separately from the report points that can be dealt with normally. Therefore, the concerned parties can easily recognize that the priority is particularly high and respond to the reported point more quickly. Therefore, it becomes possible to appropriately manage the facility.

According to the present embodiment, when an emergency response is required, the response required information 122a as output information is transmitted to the concerned party terminal having a predetermined positional relationship with the reporting location. As a result, the concerned parties can respond to the reported points more quickly. Therefore, it becomes possible to appropriately manage the facility.

According to the present embodiment, the attributes required of the parties concerned are specified in order to respond to the reported location. As a result, it is possible to assign a person who is suitable for responding to the report location, and to respond to the report location more quickly. Therefore, it becomes possible to appropriately manage the facility.

According to the present embodiment, when an attribute is requested from a person concerned in order to take action on a report location, response required information 122a as output information is sent to the person concerned terminal 403 of the person who satisfies the attribute. be. As a result, it is possible to assign a person who is suitable for responding to the report location, and to respond to the report location more quickly. Therefore, it becomes possible to appropriately manage the facility.

Although the embodiments and modifications of the present invention have been described above with reference to the drawings, these are examples of the present invention, and various configurations other than those described above can also be adopted.

For example, in the plurality of flowcharts used in the above description, a plurality of steps (processes) are described in order, but the execution order of the steps executed in each embodiment is not limited to the described order. . In each of the embodiments, the order of the illustrated steps can be changed within a range that does not interfere with the content. In addition, the above-described embodiments and modifications can be combined as long as the contents do not contradict each other.

A part or all of the above embodiments can be described as the following additional remarks, but are not limited to the following.

1. a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal possessed by a user of the facility;
judgment means for judging whether or not it is necessary to deal with the reported part by performing image processing on the image data;
A facility management apparatus, comprising a transmitting means for transmitting output information including a determination result by the determining means and reporting location information for specifying the reporting location.
2. A report for identifying the report location determined to require response in response-required information, which is information relating to the report location requiring response, when the determination means determines that response is required. further comprising a correspondence management means for adding location information,
The transmission means transmits the response-required information as the output information to the terminals of concerned parties. The facility management device described in .
3. The determination means further determines whether or not urgent response is required for the reported location when determining that the reported location requires response. or 2. The facility management device described in .
4. The transmission means is
When it is determined that an emergency response is required by the determination means, based on the location information of the concerned party terminal, the report location determined to require the emergency response and a predetermined positional relationship 3. Identifying a related party terminal and transmitting the output information to the specified related party terminal. The facility management device described in .
5. When it is determined that the reporting part needs to be dealt with, the judging means further specifies an attribute required of the person concerned in order to deal with the reporting part. to 4. The facility management device according to any one of .
6. The output means is
When the attribute is specified by the determination means, the concerned person who satisfies the attributes required of the concerned person to respond to the report location based on the concerned person information in which the concerned person's attribute and the concerned person's terminal are associated. and notification means for identifying the concerned party terminal and transmitting the output information to the identified concerned party terminal. The facility management device described in .
7. The judgment means further judges whether or not confirmation of the reported part is necessary when it is judged that the countermeasure is not necessary. to 6. The facility management device according to any one of .
8. When it is determined by the determination means that confirmation of the report location is necessary, the report location determined to require confirmation is specified in the confirmation required information, which is information about the report location that requires confirmation. further comprising confirmation management means for adding report location information for
7. The transmitting means transmits the confirmation required information as the output information to the terminals of concerned parties. The facility management device described in .
9. When determining that confirmation of the reporting location is necessary, the determining means further determines whether or not continuous monitoring of the reporting location is necessary. or 8. The facility management device described in .
10. When it is determined by the determination means that the continuous monitoring of the reporting location is necessary, the monitoring required information, which is information about the reporting location that requires the continuous monitoring, indicates that the continuous monitoring is required. Further comprising monitoring and management means for adding report location information for identifying the report location determined to be present,
9. The transmission means transmits the monitoring information to the related party terminal as the output information. The facility management device described in .
11. reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal possessed by the user of the facility;
judgment means for judging whether or not it is necessary to deal with the reported part by performing image processing on the image data;
A facility management system comprising display means for displaying output information including a determination result by the determination means and report location information for specifying the report location.
12. the computer
Acquiring image data obtained by photographing a reported location related to the facility from a user terminal possessed by the user of the facility;
Determining whether or not it is necessary to respond to the reported location by performing image processing on the image data;
A facility management method, comprising transmitting output information including a determination result by the determination means and report location information for specifying the report location.
13. to the computer,
Acquiring image data obtained by photographing a reported location related to the facility from a user terminal possessed by the user of the facility;
Determining whether or not it is necessary to respond to the reported location by performing image processing on the image data;
A program for executing transmitting output information including a determination result by the determination means and report location information for specifying the report location.

This application claims priority based on Japanese Patent Application No. 2021-142198 filed on September 1, 2021, and the entire disclosure thereof is incorporated herein.

100 Facility management system 101

User terminals

102, 202, 302, 402

Facility management devices

103, 103a, 103b, 103c, 403, 403a, 403b, 403c Participant terminal 104 Photographing unit 105 First position acquisition unit 106 First timing unit 107 First display unit 108 First input unit 109 First reporting unit 110 First receiving unit 111 Report information 112

Report acquisition unit

113, 213, 313, 413

Judgment unit

114, 314, 414

Storage unit

115, 415

Correspondence management unit

116 , 216, 316

Confirmation management unit

117, 417 Transmission unit 118 Learning unit 119

User information

120, 420 Stakeholder information 121

Report history information

122, 422

Correspondence management information

122a, 422a Correspondence required

information

122b, 422b In-

correspondence information

122c, 422c

Response completion information

123, 323

Confirmation management information

123a, 323a Confirmation required

information

123b,

323b Confirmation information

123c, 323c Confirmation completion information 124 Second receiving unit 125 Second display unit 126 Second input unit 127 In charge notification unit 128 Second report Unit 429 Second position acquisition unit

Claims

a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal possessed by a user of the facility;
judgment means for judging whether or not it is necessary to deal with the reported part by performing image processing on the image data;
A facility management apparatus, comprising a transmitting means for transmitting output information including a determination result by the determining means and reporting location information for specifying the reporting location.
A report for identifying the report location determined to require response in response-required information, which is information relating to the report location requiring response, when the determination means determines that response is required. further comprising a correspondence management means for adding location information,
2. The facility management apparatus according to claim 1, wherein said transmission means transmits said response required information as said output information to a terminal of a person concerned.
3. The facility management apparatus according to claim 1 or 2, wherein said judgment means further judges whether or not an urgent response is necessary for said reporting point when it is judged that said reporting point needs to be dealt with. .
The transmission means is
When it is determined that an emergency response is required by the determination means, based on the location information of the concerned party terminal, the report location determined to require the emergency response and a predetermined positional relationship 4. The facility management apparatus according to claim 3, wherein a certain related party terminal is specified, and the output information is transmitted to the specified related party terminal.
5. Any one of claims 1 to 4, wherein, when determining that the reporting part needs to be dealt with, the judging means further specifies an attribute required of the relevant person in order to deal with the reporting part. The facility management device described in .
The output means is
When the attribute is specified by the determination means, the concerned person who satisfies the attributes required of the concerned person to respond to the report location based on the concerned person information in which the concerned person's attribute and the concerned person's terminal are associated. 6. The facility management apparatus according to claim 5, further comprising notification means for specifying a related party terminal and transmitting the output information to the specified related party terminal.
7. The facility management apparatus according to any one of claims 1 to 6, wherein, when determining that the response is not necessary, the determination means further determines whether or not confirmation of the reported location is required.
reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal possessed by the user of the facility;
judgment means for judging whether or not it is necessary to deal with the reported part by performing image processing on the image data;
A facility management system comprising display means for displaying output information including a determination result by the determination means and report location information for specifying the report location.
the computer
Acquiring image data obtained by photographing a reported location related to the facility from a user terminal possessed by the user of the facility;
Determining whether or not it is necessary to respond to the reported location by performing image processing on the image data;
A facility management method, comprising transmitting output information including a determination result by the determination means and report location information for specifying the report location.
to the computer,
Acquiring image data obtained by photographing a reported location related to the facility from a user terminal possessed by the user of the facility;
Determining whether or not it is necessary to respond to the reported location by performing image processing on the image data;
A program for executing transmitting output information including a determination result by the determination means and report location information for specifying the report location.