WO2023152887A1

WO2023152887A1 - Management method

Info

Publication number: WO2023152887A1
Application number: PCT/JP2022/005408
Authority: WO
Inventors: 陽基倉瀬
Original assignee: 日本電気株式会社
Priority date: 2022-02-10
Filing date: 2022-02-10
Publication date: 2023-08-17

Abstract

This management device 100 comprises: an estimation unit 121 that, on the basis of an imaged image provided from a user terminal and having a prescribed site imaged therein, estimates a target organization that is an organization related to an imaged site; a calculation unit 122 that, on the basis of position information for the imaged site and position information for the target organization, calculates a route between the imaged site and the target organization; and an output unit 123 that outputs, to the target organization, the calculated route.

Description

Management method

The present invention relates to a management method, a management device, and a program.

In recent years, aging deterioration of social infrastructure facilities such as electricity, gas, water supply, and transportation has become a problem. For this reason, measures such as inspection and repair of facilities are required in an organization such as a business operator responsible for facility management.

Here, in recent years, a mechanism has been considered in which the general public monitors the status of the equipment and reports any malfunctions to the organization that manages the equipment. For example, in Patent Document 1, the general public acts as an information provider, and uses an application installed in a portable information processing terminal to send image data of equipment that may be malfunctioning to a notification management device. After uploading, the report management device analyzes the image data, determines the organization that manages the facility, and provides the report information to the organization.

Japanese Patent Application Laid-Open No. 2021-117878

On the other hand, with the above-mentioned technology, the organization that manages the equipment is only notified of equipment malfunctions, and the subsequent response is entrusted to the organization. For this reason, the organization needs to calculate a route for rushing to the site, which impairs promptness. In addition, the organization that manages the facility does not have the technology to determine whether there is any problem with the route, and if there is any problem with the route, it is not possible to take prompt action.

For this reason, the object of the present invention is to provide a management method that can solve the above-described problem of the difficulty of taking prompt measures regarding the management of equipment and the like.

A management method, which is one embodiment of the present invention, comprises:
estimating a target tissue, which is a tissue related to the shooting location, based on a captured image of a predetermined location provided from the user terminal;
calculating a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
outputting the calculated route to the target tissue;
take the configuration.

In addition, the management device which is one aspect of the present invention includes:
an estimating unit for estimating a target tissue, which is a tissue related to a shooting location, based on a captured image of a predetermined location provided from a user terminal;
a calculation unit that calculates a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
an output unit that outputs the calculated path to the target tissue;
with
take the configuration.

Further, a program that is one embodiment of the present invention is
to the computer,
estimating a target tissue, which is a tissue related to the shooting location, based on a captured image of a predetermined location provided from the user terminal;
calculating a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
outputting the calculated route to the target tissue;
to carry out the process,
take the configuration.

By being configured as described above, the present invention can quickly respond to the management of facilities and the like.

BRIEF DESCRIPTION OF THE DRAWINGS It is a figure which shows the whole structure of the information management system in Embodiment 1 of this invention. 2 is a block diagram showing the configuration of the report management device disclosed in FIG. 1; FIG. FIG. 2 is a diagram showing an overall state of processing by the report management device disclosed in FIG. 1; FIG. 2 is a diagram showing a state of processing by the report management device disclosed in FIG. 1; FIG. FIG. 2 is a diagram showing a state of processing by the report management device disclosed in FIG. 1; FIG. FIG. 2 is a diagram showing a state of processing by the report management device disclosed in FIG. 1; FIG. FIG. 2 is a diagram showing a state of processing by the report management device disclosed in FIG. 1; FIG. FIG. 2 is a diagram showing a state of processing by the report management device disclosed in FIG. 1; FIG. FIG. 2 is a flow chart showing the operation of the information management device disclosed in FIG. 1; FIG. It is a block diagram which shows the hardware constitutions of the management apparatus in Embodiment 2 of this invention. It is a block diagram which shows the structure of the management apparatus in Embodiment 2 of this invention. It is a flowchart which shows operation|movement of the management apparatus in Embodiment 2 of this invention.

<Embodiment 1>
A first embodiment of the present invention will be described with reference to FIGS. 1 to 9. FIG. 1 to 2 are diagrams for explaining the configuration of the report management system, and FIGS. 3 to 9 are diagrams for explaining the processing operations of the report management system.

[composition]
As shown in FIG. 1, the notification management system of the present invention includes a user terminal 20 operated by a user U such as a general citizen, an organization terminal 30 operated by an operator of an organization C that manages predetermined facilities, and a user A report management device 10 is connected via a network N to report to an organization C that manages predetermined facilities based on information provided from U.

The user terminal 20 is, for example, a portable information processing terminal such as a smartphone. The user terminal 20 is equipped with a photographing device such as a camera, and can photograph a photographed image of a predetermined place by an operation by the user U. In the present embodiment, the user terminal 20 is configured to transmit a photographed image of a predetermined location to the notification management device 10 by incorporating an application provided by a business operator that manages the notification management device 10. .

Specifically, the user terminal 20 first registers user information in advance with the business operator that manages the report management device 10 by using the application described above. For example, the user terminal 20 registers, as user information, information such as user identification information, e-mail address, name, address, and an incentive receiving account or account by information provision described later. Then, the user terminal 20 transmits a photographed image of a predetermined place to the notification management device 10 together with the user identification information. Furthermore, the user terminal 20 acquires the position information of the user terminal 20 at the time of image shooting from a position detection device such as a GPS (Global Positioning System) equipped, and reports and manages the information in association with the photographed image as the position information of the shooting location. Send to device 10 . As described above, the user terminal 20 has a function of associating a photographed image of a predetermined location with additional information such as positional information of the photographing location and user identification information, and transmitting the image to the report management device 10 . It should be noted that the captured image may be added with time information indicating the time when the captured image was captured.

Then, the user U selects a location where a problem is likely to occur, for example, a location where a facility installed in a predetermined location is considered to have a problem as a shooting target (shooting location), and the user terminal 20 Then, the photographed image obtained by photographing the place is transmitted to the notification management device 10. - 特許庁As an example of shooting locations, as shown on the left side of FIG. 3, a location A1 where utility poles are tilted, a location A2 where a landslide occurs, a location A3 where electric wires are loose, and a location A4 where garbage is illegally dumped. , are mentioned. In addition, the shooting location is, for example, a place where there is a problem caused by a disaster, such as a place where the ground cracks due to flooding of a river or an earthquake, or a place where a man-made disaster causes a problem. Any place, such as a place where there is damage or a dispute between people, may be used.

As will be described later, the user U may be given points, money, or the like as an incentive for information provision by the operator who manages the report management system.

The organization terminal 30 is an information processing terminal such as a personal computer installed in the office of organization C, and is operated by an operator such as an employee of organization C. Here, the organization C is, for example, a business operator or a local government that manages the inspection and repair of social infrastructure facilities such as electricity, gas, water supply, and roads that form the basis of life. Then, as will be described later, the organization C receives a report from the report management device 10 by providing the photographed image from the user U, and furthermore, takes measures such as repairing the facilities at the place where the report was received. .

Specifically, in order to receive reports from the report management device 10, the organization terminal 30 registers the organization information in advance with the business operator that manages the report management device 10. For example, the organization terminal 30 registers, as organization information, organization identification information, organization name, location, e-mail address and name of the contact person in charge, and facility information for specifying facilities managed by the organization C. At this time, as the location of the organization information, all the offices (branches, branch offices) of the organization C, that is, the locations of all the offices where the personnel repairing the equipment can be dispatched to the location where the report is received, are registered. . As the equipment information of the organization information, the category of the equipment that the organization C corresponds to, the name of the equipment (electric wire, road, water supply, etc.), the installation range of the equipment (address, etc.), the image of the equipment, and the like are registered.

In addition, the organization terminal 30 has a function of receiving reports from the report management device 10. At this time, as will be described later, the notification includes the name of the target equipment, its location information, and route information from each office of the organization C to the target equipment. For this reason, the organization terminal 30 confirms which office among the offices of the organization C can respond, and determines whether or not the notified target equipment can be handled and the route to be used for the response. It has a function to reply to the management device 10 . Note that the above-described registration of organization information, confirmation and response of the office responding to the report, and the like are executed mainly by the operator operating the organization terminal 30 .

Next, the configuration of the report management device 10 will be described mainly with reference to FIGS. 2 to 8. FIG. 2 is a block diagram showing the configuration of the report management device 10. As shown in FIG. FIG. 3 is a diagram showing the overall processing of the report management device 10, and FIGS. In the following, the contents of processing by the configuration of the report management device 10 will be explained with reference to FIGS. 3 to 8 as well. In FIGS. 4 to 8, as will be described later, the photographing locations of photographed images, the locations of organizations, and the like are illustrated on a map M for explanation.

The report management device 10 is an information processing device managed by a predetermined business operator, and is composed of one or a plurality of information processing devices equipped with an arithmetic device and a storage device. The report management device 10 includes an acquisition unit 11, an organization estimation unit 12, a route calculation unit 13, a report unit 14, and a tally unit 15, as shown in FIG. Each function of the acquisition unit 11, the organization estimation unit 12, the route calculation unit 13, the notification unit 14, and the totalization unit 15 is realized by executing a program for realizing each function stored in the storage device by the arithmetic device. be able to. The report management device 10 also includes a provided information storage unit 16 , an organization information storage unit 17 , and a map information storage unit 18 . The provided information storage unit 16, the organization information storage unit 17, and the map information storage unit 18 are configured by storage devices. Each configuration will be described in detail below.

The acquisition unit 11 first acquires and registers the registration information of the user U and the organization C who use the service provided by the message management device 10 . For example, the acquisition unit 11 distinguishes user identification information, e-mail address, name, address, incentive receiving account, etc. for each user U as the user information transmitted from the user terminal U as described above, and stores the provided information storage unit 16 in the provided information storage unit 16 . memorize to In addition, the acquiring unit 11 classifies the organization identification information, the organization name, the location, the email address and name of the person in charge, the equipment information, etc. as the organization information transmitted from the organization terminal 30 as described above, for each organization C. It is stored separately in the organization information storage unit 17 . At this time, as the location of the organization information, the locations of all offices (branches, branch offices) of the organization C are stored. For example, as shown in the map M of FIG. 4, the locations of the three offices B1, B2, and B3 of the organization C are registered (see arrow Y1 in FIG. 4). As the facility information of the organization information, the category of facility corresponding to the organization C, the name of the facility (electric wire, road, water supply, etc.), the installation range of the facility (address, etc.), the image of the facility, and the like are stored.

Then, the acquisition unit 11 acquires the captured image transmitted from the user terminal 20 , stores it in the provided information storage unit 16 , and passes it to the tissue estimation unit 12 . At this time, since the identification information of the user U is added to the photographed image, each registered user U stored in the provided information storage unit 16 is distinguished and stored based on the identification information. As described above, the photographed image includes additional information such as the positional information of the photographing location.

For example, the acquisition unit 11 acquires captured images of locations A1 to A4 shown on the left side of FIG. 3 as captured images captured by the user U and transmitted from the user terminal 20 . As an example, captured images of a location A1 where utility poles are tilted, a location A2 where a landslide occurs, a location A3 where electric wires are loose, and a location A4 where garbage is illegally dumped are acquired. The acquisition unit 11 acquires and accumulates such captured images (symbol S1 in FIG. 3).

The tissue estimation unit 12 (estimation unit) estimates the tissue related to the shooting location as the target tissue based on the acquired captured image (S code 2 in FIG. 3). Then, the tissue estimation unit 12 passes the estimated target tissue to the path calculation unit 13 together with the acquired photographed image. Specifically, the organization estimating unit 12 first identifies, from the contents of the photographed image, a report target such as equipment appearing in the photographed image, and further estimates an organization that manages the report target as a target organization. As an example, the tissue estimating unit 12 analyzes the captured image to identify the category and equipment name (electric wire, road, water supply, etc.) of the equipment shown in the captured image, and furthermore, position information associated with the captured image. From this, the organization that has jurisdiction over the specified facility is estimated. Alternatively, the tissue estimating unit 12 may estimate the target tissue from the acquired photographed images using an estimation model generated by performing machine learning on many existing photographed images in advance. At this time, the estimation model, for example, assigns an organization that manages the facility shown in the captured image to an existing captured image as training data, and machine-learns a pair of the existing captured image and the organization as learning data. can be generated by However, the estimation of the target tissue from the captured image by the tissue estimation unit 12 may be performed by other methods.

Here, for example, as shown in the map M of FIG. 4, it is assumed that the photographed image of the place A1 where the utility pole is tilted is acquired (see arrow Y2 in FIG. 4). At this time, the organization estimating unit 12 estimates an organization C, such as an electric power company that manages the utility pole at location A1, as the target organization.

The route calculation unit 13 (calculation unit) calculates a route between the target tissue C estimated from the photographed image and the photographing location of the photographed image (reference numeral 3 in FIG. 3). Specifically, the route calculation unit 13 stores the location information of the shooting location added to the captured image, the location information of the location of the target organization C stored in the organization information storage unit 17, and the map information storage unit 18. A route from the location of the target organization C to the shooting location is calculated based on the stored map information. At this time, when multiple locations of the target organization C are registered, the route calculation unit 13 calculates all routes from each location to the shooting location. For example, as shown in FIG. 4, the addresses of three offices B1, B2, and B3 of the target organization C are registered. Three routes R1, R2, and R3 from each of the offices B1, B2, and B3 to the shooting location A1, that is, a route R1 from the office B1 to the shooting location A1 and a route R2 from the office B2 to the shooting location A2. and a route R3 from the office B3 to the shooting location A3.

Further, the route calculation unit 13 also calculates the route based on the position information of the shooting locations of other captured images that are not subject to route calculation. That is, in the example of FIG. 5, since the photographing location A1 is the object of route calculation, the route is calculated in consideration of the photographing locations of other photographed images that are different from the photographing location A1. As an example, as shown in the map M in FIG. 6, it is assumed that captured images of shooting locations A2 and A3, which are not subject to route calculation, have been acquired (see arrow Y3 in FIG. 6). It is assumed that the photographing location A2 is the location A2 where the landslide occurs, and the photographing location A3 is the location A3 where the electric wire is loose. From the positional information added to each photographed image, it can be seen that the photographing location A2 is located on the route R1 and the photographing location A3 is located on the route R3. In such a case, as indicated by the dotted line in FIG. 6, the route calculation unit 13 calculates routes R1 and R3 on which photographing locations A2 and A3 different from the photographing location A1 for which the route is to be calculated are located. Alternatively, such routes R1 and R3 are corrected and recalculated as shown in FIG. Note that when other photographing locations A2 and A3 are located on the route, the route calculation unit 13 uniformly excludes the route as described above regardless of the content of the photographed images of the photographing locations A2 and A3. Alternatively, the route may be excluded or recalculated as described above according to the result of analyzing the photographed content of the photographed image.

The reporting unit 14 (output unit) transmits the route calculated as described above and the photographed image of the shooting location for which the route is calculated, to the organization terminal 30 of the target organization C estimated as described above. and report (reference S4 in FIG. 3). At this time, the notification unit 14 sends the notification to the email address of the target organization C stored in the organization information storage unit 17, or sends the notification to the organization terminal 30 via the website established by the notification management device 10. You can report by outputting to As an example, the reporting unit 14 authenticates the organization C of the accessing organization terminal 30 in response to access from the organization terminal 30 to the website established by the reporting management device 10, and outputs a report to the organization C. You may Note that the message management device 10 may also communicate with the organization terminal 30, which will be described below, via such a website.

As an example, in the example of FIG. 6 described above, the notification unit 14 excludes the routes R1 and R3 from the calculated routes R1 to R3 because the photographing locations A2 and A3 of the other photographed images are located on the routes. The remaining route R2 is notified (arrow Y4 in FIG. 6), or routes R1′, R2, R3′ calculated by avoiding the photographing locations A2, A3 of the other photographed images in the above example of FIG. 7 are notified. (Arrow Y5 in FIG. 6).

Furthermore, the reporting unit 14 acquires from the organization terminal 30 that has reported the route whether or not the target organization C using the route can respond to the facilities at the shooting location. In other words, the reporting unit 14 acquires a response to the report, such as which route the target organization C used to deal with the facilities at the reported shooting location. The target organization C, which received the report, notifies each of the offices B1, B2, and B3 of the shooting location A1 and the routes R1, R2, and R3, as indicated by the arrow Y6 in FIG. , and B3. Then, the target organization C decides the corresponding office based on the responses from each of the offices B1, B2, and B3 as to whether or not the response is possible, and notifies the notification management device 10 of the response and the route to be used at that time. We will notify you. In the example of FIG. 8, the office B2 of the target organization C is to respond (see arrow Y7 in FIG. 8), and the reporting unit 14 determines that the route R2 is used by the target organization C, and the response to the shooting location A1 is performed. Acquire information indicating that the

The aggregation unit 15 aggregates information regarding whether or not to respond to the report acquired from the target organization C by the reporting unit 14 described above. Specifically, when the aggregating unit 15 acquires a notification that the target organization C has responded to the report regarding the shooting location A1, the user terminal 20 that captured the captured image at the shooting location A1 corresponds to the target organization C. The route to the photographing location A1 used for this purpose and the response by the target organization C are associated with each other and stored in the provided information storage unit 16 as total information. For example, in the example of FIG. 8, the counting unit 15 stores, as the counting information, the user identification information of the user U of the user terminal 20 who captured the captured image at the shooting location A1, and the target organization C corresponding to the equipment at the shooting location A1. The used route R2 and the fact that the target organization C responded to the equipment at the shooting location A1 are stored in association with each other.

Then, based on the above-described tallied information, the tallying unit 15 performs a process of calculating a value such as points or money as an incentive for providing the photographed image to the user U, and giving the calculated incentive. At this time, the tallying unit 15 gives the user U who has provided the photographed image of the photographing location corresponding to the target tissue C a higher incentive than the other users U. In the example of FIG. 8, since the target organization C has taken care of the equipment at the shooting location A1, an incentive is given to the user U of the user terminal 20 who has captured the image at the shooting location A1. Further, the tallying unit 15 may also give an incentive to the user of the user terminal 20 who provided the photographed image of the photographing location that was not handled by the target organization C. An incentive may be given to the user U of the user terminal 20 who has provided the photographed images of the other photographing locations used when calculating the route of . In the above example, as shown in FIGS. 6 and 7, when calculating the route to the shooting location A1, the shooting locations A2 and A3 are used. An incentive is also given to the user U who has done so. At this time, as an example, the tallying unit 15 gives the highest incentive to the user U who has provided the photographed image of the corresponding photographing location A1, An incentive with the next highest value may be given to the user U who provided the photographed images of the places A2 and A3, and an incentive of the lowest value (including 0) may be given to the user U who provided the other photographed images.

Note that the counting unit 15 may perform a process of giving the incentive calculated as described above to each user U. For example, a process of giving incentives to user U's accounts or accounts stored as user information may be performed.

[motion]
Next, the operation of the report management device 10 described above will be described mainly with reference to the flow chart of FIG. 9, and a specific example thereof will be described with reference to FIGS. 4 to 8. FIG.

First, the report management device 10 acquires and registers information on the user U and the organization C in advance. For example, the report management device 10 registers user identification information as user information, facility information handled by organization C as organization information, and all offices B1 of organization C as indicated by arrow Y1 in FIG. , B2 and B3 are registered.

After that, the report management device 10 acquires a photographed image of a predetermined photographing location photographed by the user U (step S1 in FIG. 9). For example, the report management device 10 acquires from the user terminal 20 a photographed image of a place A1 where a utility pole is tilted, as indicated by an arrow Y2 in FIG. Then, the report management device 10 estimates an organization related to the shooting location as the target organization from the captured image of the acquired shooting location (step S2 in FIG. 9). For example, the notification management device 10 manages the facilities (electric wires, roads, water supply, etc.) shown in the photographed image by specifying the facility and its area in the photographed image from the result of analyzing the photographed image and the position information. A target tissue C is estimated. Note that the report management device 10 may estimate the target tissue from the acquired captured images using an estimation model generated by performing machine learning on many existing captured images in advance. As an example, as shown in FIG. 4, when a photographed image of a photographing location A1 where a utility pole is tilted is acquired as a photographed image, an organization C such as an electric power company that manages the utility pole of the photographing location A1 is targeted. Estimate as an organization.

Subsequently, the report management device 10 calculates a route between the target organization C estimated from the captured image and the shooting location of the captured image (step S13 in FIG. 9). At this time, if multiple locations of the target organization C are registered, the report management device 10 calculates all routes from each location to the shooting location. For example, when three offices B1, B2, and B3 are registered in the target organization C, as shown in FIG. , R2 and R3 are respectively calculated.

Furthermore, the report management device 10 calculates the route based on the position information of the shooting locations of other captured images that are not subject to route calculation. In the example of FIG. 5, since the shooting location A1 is the object of route calculation, the route is calculated in consideration of the shooting locations of other shot images that are different from the shooting location A1. As an example, as shown in FIG. 6, the report management device 10 acquires captured images of a location A2 where a landslide has occurred and a location A3 where an electric wire is loose. Assume that the vehicle is located on the routes R1, R2, and R3 calculated as described above. In this case, it is considered that there is a problem with one of the calculated routes R1, R2, and R3 (Yes in step S14 in FIG. 9). , R3 are excluded, or as shown in FIG. 7, such routes R1 and R3 are corrected and recalculated so as to become routes R1' and R3' avoiding the positions of the photographing locations A2 and A3 (see FIG. 9). step S13).

Subsequently, if there is no problem with the calculated route such as the shooting location is not located on the route as described above (No in step S14 of FIG. 9), the report management device 10 As indicated by the arrow Y5 in FIG. 9, the calculated route and the photographed image of the photographing location for which the route was calculated are transmitted and reported to the organization terminal 30 of the estimated target organization C (step S15). The report management device 10 may provide information related to the report when accessed from the organization terminal 30 of the target organization C. FIG. Then, the target organization C, which received the report, notifies each of the offices B1, B2, and B3 of the shooting location A1 and the routes R1, R2, and R3, as indicated by the arrow Y6 in FIG. , and B3. Then, the target organization C decides the corresponding office based on the responses from each of the offices B1, B2, and B3 as to whether or not the response is possible, and notifies the notification management device 10 of the response and the route to be used at that time. Notice. In the example of FIG. 8, the office B2 of the target organization C is to respond (see arrow Y7 in FIG. 8), and the report management device 10 uses the route R2 to be used by the target organization C, and responds to the shooting location A1. Information indicating that it has been received is acquired (step S16 in FIG. 9). As a result, in the target organization C, the problem that may have occurred in the equipment at the shooting location A1 will be dealt with.

After that, the report management device 10 aggregates the information about whether or not to respond to the report acquired from the target organization C, calculates points or money as an incentive for providing the photographed image to the user U, and calculates the calculated incentive (step 17 in FIG. 9). For example, the message management device 10 gives a higher incentive to the user U who has provided the photographed image of the photographing location corresponding to the target organization C than the other users U. More specifically, in the example of FIG. 8, since the target organization C has taken care of the equipment at the shooting location A1, the incentive is given to the user U of the user terminal 20 who has taken the shot image at the shooting location A1. do. At this time, the report management device 10 gives the highest incentive to the user U who provided the photographed image of the corresponding photographing location A1, and the photographing location A2 used when calculating the route to the corresponding photographing location A1. , A3, and the lowest value (including 0) may be given to the user U who provided the other captured images.

As described above, according to the present invention, when a user provides a photographed image of a photographing location where equipment, etc., is thought to be defective, an organization capable of dealing with the equipment, etc., is estimated, and such an organization is It will be notified together with the information of the route to the shooting location. Therefore, the organization that receives the report can rush to the shooting location following the notified route and take prompt action. In addition, since the route is calculated from the photographed images provided by various users, considering the situation of each place and notified to the organization, it is possible to take a quicker response. In addition, since the user is given an incentive by providing images, a large number of photographed images are collected, and inspection and repair of facilities and the like are promoted.

<Embodiment 2>
Next, a second embodiment of the invention will be described with reference to FIGS. 10 to 12. FIG. 10 to 11 are block diagrams showing the configuration of the management device according to the second embodiment, and FIG. 12 is a flow chart showing the operation of the management device. In addition, in this embodiment, an outline of the configuration of the notification management device and the management method described in the above-described embodiment is shown.

First, with reference to FIG. 10, the hardware configuration of the management device 100 in this embodiment will be described. The management device 100 is configured by a general information processing device, and has, as an example, the following hardware configuration.
- CPU (Central Processing Unit) 101 (arithmetic unit)
・ROM (Read Only Memory) 102 (storage device)
・RAM (Random Access Memory) 103 (storage device)
Program group 104 loaded into RAM 103
- Storage device 105 for storing program group 104
A drive device 106 that reads and writes from/to a storage medium 110 external to the information processing device
- Communication interface 107 connected to communication network 111 outside the information processing apparatus
Input/output interface 108 for inputting/outputting data
A bus 109 connecting each component

Then, the management device 100 can construct and equip the estimation unit 121, the calculation unit 122, and the output unit 123 shown in FIG. The program group 104 is stored in the storage device 105 or the ROM 102 in advance, for example, and is loaded into the RAM 103 and executed by the CPU 101 as necessary. The program group 104 may be supplied to the CPU 101 via the communication network 111 or may be stored in the storage medium 110 in advance, and the drive device 106 may read the program and supply it to the CPU 101 . However, the estimation unit 121, the calculation unit 122, and the output unit 123 described above may be configured by dedicated electronic circuits for realizing such means.

Note that FIG. 10 shows an example of the hardware configuration of the information processing device that is the management device 100, and the hardware configuration of the information processing device is not limited to the case described above. For example, the information processing apparatus may be composed of part of the above-described configuration, such as not having the drive device 106 .

Then, the management device 100 executes the management method shown in the flowchart of FIG. 12 by the functions of the estimation unit 121, the calculation unit 122, and the output unit 123 constructed by the program as described above.

As shown in FIG. 12, the management device 100
Based on a photographed image of a predetermined location provided from a user terminal, a target tissue related to the photographed location is estimated (step S101),
calculating a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue (step S102);
outputting the calculated path to the target tissue (step S103);
Execute the process.

According to the present invention, configured as described above, when a user provides a photographed image of a photographing location where equipment, etc., is thought to be defective, an organization capable of dealing with the equipment, etc., is estimated, and such an organization is identified. information about the route to the shooting location. Therefore, the organization that receives the report can rush to the shooting location following the notified route and take prompt action.

The above program can be stored using various types of non-transitory computer readable media and supplied to computers. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (e.g., flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical discs), CD-ROMs (Read Only Memory), CD-Rs, CD-R/W, semiconductor memory (eg mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be delivered to the computer on various types of transitory computer readable medium. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer-readable media can deliver the program to the computer via wired channels, such as wires and optical fibers, or wireless channels.

Although the present invention has been described with reference to the above-described embodiments and the like, the present invention is not limited to the above-described embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. At least one of the functions of the estimation unit 121, the calculation unit 122, and the output unit 123 described above may be executed by an information processing apparatus installed and connected to any location on the network. , may be performed in so-called cloud computing.

<Appendix>
Some or all of the above embodiments may also be described as the following appendices. The outline of the configuration of the management method, management device, and program according to the present invention will be described below. However, the present invention is not limited to the following configurations.
(Appendix 1)
estimating a target tissue, which is a tissue related to the shooting location, based on a captured image of a predetermined location provided from the user terminal;
calculating a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
outputting the calculated route to the target tissue;
Management method.
(Appendix 2)
The management method according to Appendix 1,
calculating the route based on the position information of the other photographing location included in the other photographed image;
Management method.
(Appendix 3)
The management method according to Supplementary Note 2,
calculating the route avoiding the positions of the other photographing locations included in the other photographed images;
Management method.
(Appendix 4)
The management method according to any one of Appendices 1 to 3,
calculating the routes between the photographing location and each of the plurality of locations of the target tissue based on position information of the plurality of locations of the target tissue;
Management method.
(Appendix 5)
The management method according to any one of Appendices 1 to 4,
Acquiring whether or not the target organization can respond to the shooting location using the route output to the target organization;
Management method.
(Appendix 6)
The management method according to Appendix 5,
Store aggregate information that associates the user terminal, the route calculated based on the captured image provided from the user terminal, and whether or not the target organization can respond using the route,
Management method.
(Appendix 7)
The management method according to Appendix 6,
Giving an incentive to the user terminal based on the aggregated information;
Management method.
(Appendix 8)
The management method according to Appendix 7,
Giving a higher incentive to the user terminal that provided the captured image of the shooting location corresponding to the target organization;
Management method.
(Appendix 9)
an estimating unit for estimating a target tissue, which is a tissue related to a shooting location, based on a captured image of a predetermined location provided from a user terminal;
a calculation unit that calculates a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
an output unit that outputs the calculated path to the target tissue;
management device with
(Appendix 10)
The management device according to Supplementary Note 9,
The calculation unit calculates the route based on position information of the other shooting location included in the other captured image.
management device.
(Appendix 11)
The management device according to Appendix 10,
The calculation unit calculates the route avoiding positions of the other shooting locations included in the other captured images.
management device.
(Appendix 12)
The management device according to any one of Appendices 9 to 11,
The calculation unit calculates the paths between the photographing location and each of the plurality of locations of the target tissue based on the position information of the plurality of locations of the target tissue.
management device.
(Appendix 13)
The management device according to any one of Appendices 9 to 12,
The output unit acquires whether or not the target tissue can respond to the imaging location using the route output to the target tissue.
management device.
(Appendix 14)
The management device according to appendix 13,
a tallying unit that stores tallying information that associates the user terminal, the route calculated based on the captured image provided from the user terminal, and whether or not the target organization can respond using the route; prepared,
management device.
(Appendix 15)
15. The management device according to appendix 14,
The counting unit gives an incentive to the user terminal based on the counting information,
management device.
(Appendix 16)
The management device according to appendix 15,
The aggregation unit gives a higher incentive to the user terminal that has provided the captured image of the shooting location corresponding to the target tissue.
management device.
(Appendix 17)
to the computer,
estimating a target tissue, which is a tissue related to the shooting location, based on a captured image of a predetermined location provided from the user terminal;
calculating a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
outputting the calculated route to the target tissue;
A computer-readable storage medium storing a program for executing processing.

10 Report management device 11 Acquisition unit 12 Organization estimation unit 13 Route calculation unit 14 Report unit 15 Aggregation unit 16 Provided information storage unit 17 Organization information storage unit 18 Map information storage unit 20 User terminal 30 Organization terminal C Organization U User 100 Management device 101 CPU
102 ROMs
103 RAM
104 program group 105 storage device 106 drive device 107 communication interface 108 input/output interface 109 bus 110 storage medium 111 communication network 121 estimation unit 122 calculation unit 123 output unit

Claims

estimating a target tissue, which is a tissue related to the shooting location, based on a captured image of a predetermined location provided from the user terminal;
calculating a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
outputting the calculated route to the target tissue;
Management method.
The management method according to claim 1,
calculating the route based on the position information of the other photographing location included in the other photographed image;
Management method.
The management method according to claim 2,
calculating the route avoiding the positions of the other photographing locations included in the other photographed images;
Management method.
The management method according to any one of claims 1 to 3,
calculating the routes between the photographing location and each of the plurality of locations of the target tissue based on position information of the plurality of locations of the target tissue;
Management method.
The management method according to any one of claims 1 to 4,
Acquiring whether or not the target organization can respond to the shooting location using the route output to the target organization;
Management method.
The management method according to claim 5,
Store aggregate information that associates the user terminal, the route calculated based on the captured image provided from the user terminal, and whether or not the target organization can respond using the route,
Management method.
The management method according to claim 6,
Giving an incentive to the user terminal based on the aggregated information;
Management method.
The management method according to claim 7,
Giving a higher incentive to the user terminal that provided the captured image of the shooting location corresponding to the target organization;
Management method.
an estimating unit for estimating a target tissue, which is a tissue related to a shooting location, based on a captured image of a predetermined location provided from a user terminal;
a calculation unit that calculates a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
an output unit that outputs the calculated path to the target tissue;
management device with
The management device according to claim 9,
The calculation unit calculates the route based on position information of the other shooting location included in the other captured image.
management device.
A management device according to claim 10,
The calculation unit calculates the route avoiding positions of the other shooting locations included in the other captured images.
management device.
The management device according to any one of claims 9 to 11,
The calculation unit calculates the paths between the photographing location and each of the plurality of locations of the target tissue based on the position information of the plurality of locations of the target tissue.
management device.
The management device according to any one of claims 9 to 12,
The output unit acquires whether or not the target tissue can respond to the imaging location using the route output to the target tissue.
management device.
14. A management device according to claim 13,
a tallying unit that stores tallying information that associates the user terminal, the route calculated based on the captured image provided from the user terminal, and whether or not the target organization can respond using the route; prepared,
management device.
15. A management device according to claim 14,
The counting unit gives an incentive to the user terminal based on the counting information,
management device.
16. A management device according to claim 15,
The aggregation unit provides a higher incentive to the user terminal that has provided the captured image of the shooting location corresponding to the target tissue.
management device.
to the computer,
estimating a target tissue, which is a tissue related to the shooting location, based on a captured image of a predetermined location provided from the user terminal;
calculating a route between the imaging location and the target tissue based on the location information of the imaging location and the location information of the target tissue;
outputting the calculated route to the target tissue;
A computer-readable storage medium storing a program for executing processing.