JP2007183753A - Monitoring center, monitoring method, and monitoring program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a monitoring center, monitoring method, and monitoring program for enabling a monitoring personnel to give a proper response and instructions to alarm generated in a security place and to a member to be dispatched in accordance with the alarm. <P>SOLUTION: A signal receiving part 101 receives a signal indicating a status of the security place transmitted from a security device 200, a message decision part 105 decides a message to output with reference to a determination condition database 130 and a message database 140 to store the kind of the signal, determination conditions to determine whether a message should be outputted or not, and an output message in association with one another on the basis of the status of a current security place stored in a security destination status database 110 storing the kind of the signal, the security place corresponding to the security place which has transmitted the signal, and the current status of the security place in association with one another, and a message output part 106 outputs the message. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a monitoring center, a monitoring method, and a monitoring program, and more particularly to a technique for assisting monitoring by a monitor.

  Conventionally, a security device that transmits an alarm to a monitoring center when a sensor detects an abnormality in a monitoring area is generally known. In such a security device, when a member is dispatched to confirm the cause of the alarm and finds something abnormal in the security site, the monitoring center is promptly notified that a wireless communication device is installed in the security vehicle. There was a problem that it was difficult to do. In addition, even when a member has a mobile phone, there is a problem that it is difficult to report to the monitoring center in a situation where the intruder's resistance is encountered and the voice cannot be heard due to injury.

  In order to solve such problems, when a member finds an abnormality, a warning request signal to the police or fire department is transmitted to the monitoring center by pressing the button on the terminal carried by the member. An apparatus is disclosed (see Patent Document 1).

Japanese Patent No. 3016038

  According to the above-mentioned Patent Document 1, when a member finds an abnormality at a security guard and the terminal can be operated, a notification request signal is transmitted to the monitoring center to notify the police, fire department, etc. Is possible. However, if a crew member is attacked by an intruder and the terminal cannot be operated, the surveillance staff who monitors the response from the alarm occurrence at the monitoring center will monitor the situation based on the previous experience. Judgment and reporting to the fire department and the police, etc., but the place to follow the experience of the individual observer was large, and the response was different depending on the observer.

  In addition, the monitoring staff grasps the situation of alarms generated in the entire area in charge by monitoring monitors and gives instructions and confirmation work to the members. However, the instructions and confirmation work for multiple warnings that occur in a short period of time are accurate. To do this, considerable experience was required, and it was difficult for inspectors with little experience to perform appropriate instructions and confirmation work at appropriate times.

  The present invention has been made in view of the above, and is a monitoring center capable of giving an appropriate response and instruction to a member dispatched in response to an alarm generated at a guard or an alarm. It is an object to provide a method and a monitoring program.

  In order to solve the above-mentioned problems and achieve the object, the invention according to claim 1 is connected to a security device that is installed in a security location and transmits a security status signal indicating the status of the security location via a network. In the monitoring center, status storage means for storing security destination status information in which the security destination identification information for specifying the security destination is associated with information on the current status of the security destination, the type of the security status signal, and a message A condition storage means for storing judgment condition information for associating a message with judgment condition information for judging whether or not to output a signal, and a signal receiving means for receiving the guard state signal transmitted from the guard device And from the condition storage means based on the type of the guard status signal received by the signal receiving means and the guard destination status information stored in the status storage means. A message determination means for determining a message, characterized in that it and a message output means for outputting the message determined by the message determination means.

  The invention according to claim 2 further includes master storage means for storing security destination master information in which the security destination identification information, the security destination, and information related to a predetermined security are associated with each other, and the message determination means Further, from the condition storage means, the type of the guard state signal received by the signal receiving means, the guard destination state information stored in the state storage means, and the guard stored in the master storage means The message is determined based on master information.

  According to a third aspect of the present invention, in the monitoring center that is installed in the security destination and is connected to the security device that transmits the security status signal indicating the status of the security destination via the network, the security that identifies the security destination is specified. State storage means for storing guard destination state information in which destination identification information, current guard state, and scheduled exit time are associated, a type of the guard state signal, and whether to output a message Condition storage means for storing judgment condition information in which a judgment condition is associated with a message, signal receiving means for receiving the guard state signal transmitted from the guard device, and the guard received by the signal receiving means When a status signal indicates a change in the current security status, status determination means for changing the current security status stored in the status storage means, and stored in the status storage means When the scheduled exit time is reached, from the condition storage means, the message determination means for determining the message based on the current security state stored in the state storage means, and the message determination means Message output means for outputting the determined message.

  According to a fourth aspect of the present invention, in the monitoring center connected via a network to a mobile terminal that transmits a member status signal indicating the status of a member dispatched to the guard destination, the guard destination identification information for specifying the guard destination A state storage means for storing guard destination state information in which the current guard destination state is associated with each other, a type of the member state signal, a judgment condition for judging whether to output a message, a message, A condition storage means for storing judgment condition information associated with each other, a signal receiving means for receiving the member status signal transmitted from the portable terminal, and the member received by the signal receiving means from the condition storage means A message determination means for determining the message based on a type of the status signal and the guard destination status information stored in the status storage means; and the message determination Characterized in that it comprises a message output means for outputting the messages determined by means.

  The invention according to claim 5 further comprises an elapsed time measuring means for measuring an elapsed time from the time when the member status signal is received by the signal receiving means in the monitoring center according to claim 4, The message determination means further includes the member state received by the signal reception means from the condition storage means when the elapsed time measured by the elapsed time measurement means has exceeded a predetermined time. The message is determined based on the type of signal and the guard destination status information stored in the status storage means.

  According to a sixth aspect of the present invention, in the monitoring center according to any one of the first to fifth aspects, a message confirmation for setting information indicating that the message has been read in the message output by the message output means. The state storage means stores guard destination status information in which the guard destination identification information, the presence / absence of dispatch members and the current guard status are associated with each other, and the signal receiving means When a cause signal indicating a state where the cause report has been completed is received, there is no presence or absence of the dispatch member stored in the state storage means, and the current security state stored in the state storage means Is determined to be a security, and the message confirmation means determines that the case for the security destination has settled when all the messages have been read. And the step, if settled the case has been confirmed by the settled determination means, and further comprising a cases erasing means for erasing the cases from the screen on which to display the cases, the.

  Further, the invention according to claim 7 is the monitoring center according to any one of claims 1 to 6, wherein the attraction determination means is further in a state where all alarm signals indicating an alarm for the case are in a restored state, And when the guard status signal received by the signal receiving means is a signal of a predetermined type and there is no case corresponding to the sub-address obtained by dividing the guard area of the guard of the case, the guard It is characterized in that it is determined that the case against the destination has settled.

  The invention according to claim 8 is a signal receiving step for receiving a security status signal indicating the status of the security destination transmitted from the security device, a type of the security status signal, and whether to output a message. Security condition identification that identifies the type of the security status signal received by the signal reception step and the security destination from the condition storage means that stores the judgment condition information that associates the judgment condition information with the message A message determination step for determining the message based on the guard destination state information stored in the state storage means for storing the guard destination state information in which the information and the current guard destination state information are associated; and the message And a message output step for outputting the message determined by the determination step.

  According to a ninth aspect of the present invention, there is provided a signal receiving step of receiving a guard state signal indicating a state of a guard destination transmitted from the guard device, and the guard state signal received by the signal receiving step is the current guard. In the case of indicating a change in the state, the current state stored in the state storage means for storing the security point identification information that identifies the security point, the current security state, and the scheduled departure time are stored. A state determination step for changing a security state, and a determination for determining whether to output a message and a type of the security state signal when the scheduled exit time stored in the state storage means is reached A method for determining the message based on the current security state stored in the state storage unit from a condition storage unit storing determination condition information in which a condition and a message are associated with each other. Sage determining step, characterized by having a a message output step of outputting the message determined by the message determination step.

  According to a tenth aspect of the present invention, there is provided a signal receiving step for receiving the member state signal transmitted from a portable terminal that transmits a member state signal indicating the state of the member dispatched to the guard, and the type of the member state signal. A condition for determining whether or not to output a message, and a condition storage means for storing determination condition information associated with the message, and the type of the member status signal received by the signal receiving step, and , Based on the guard destination state information stored in the state storage means for storing the guard destination state information in which the guard destination identification information for identifying the guard destination and the current guard destination state are associated with each other. A message determining step for determining, and a message output step for outputting the message determined by the message determining step. And features.

  The invention according to claim 11 causes a computer to execute the monitoring method according to any one of claims 8 to 10.

  According to the first aspect of the present invention, the guard state signal transmitted from the guard device is received by the signal receiving means, and the type of the guard state signal received by the signal receiving means from the condition storage means by the message determining means. And the guard destination state information stored in the state storage means, determine a message, and output the message determined by the message determination means by the message output means, so that an appropriate time for the supervisor In addition, since the message for promoting the behavior of the monitoring staff can be output, the quality of the monitoring work can be improved.

  Further, according to the invention of claim 2, the message determining means further includes the type of the security status signal received by the signal receiving means from the condition storage means, the guard destination status information stored in the status storage means, By determining the message based on the security master information stored in the master storage means, it is possible to output a message for promoting the behavior of the supervisor at an appropriate time for the supervisor. There is an effect that the quality of the product can be improved.

  According to the invention of claim 3, the signal receiving means receives the security state signal transmitted from the security device, and the state determination means determines that the security state signal received by the signal receiving means is the current security state. When the current security state stored in the state storage means is changed and the scheduled exit time stored in the state storage means is reached by the message determination means, the condition storage means Based on the current security state stored in the storage means, a message is determined, and the message output means outputs the message determined by the message determination means, so that the current security of the security guard is determined at a predetermined time. Since an appropriate message can be output depending on the status, it is possible to prevent omission of monitoring work and improve quality. There is an effect that.

  According to the invention of claim 4, the member status signal received from the portable terminal is received by the signal receiving means, and the member status signal received from the condition storage means by the signal receiving means is received by the message determining means. A member who is dispatched to the guard by determining a message based on the type of the guard and the guard destination state information stored in the state storage means, and outputting the message determined by the message determination means by the message output means With this action, it is possible to output a message that promotes the action of the monitoring person, so that the quality of the monitoring work can be improved.

  According to the invention of claim 5, the elapsed time measuring means measures the elapsed time from the time when the member status signal is received by the signal receiving means, and the message determining means is further measured by the elapsed time measuring means. Based on the type of member status signal received by the signal receiving means from the condition storage means and the guard destination status information stored in the status storage means when the predetermined elapsed time has passed. By determining the message, it is possible to output a message that promotes the action of the observer according to the action of the member dispatched to the guard and the elapsed time from the start of the action. There is an effect that the quality of the product can be improved.

  According to the sixth aspect of the present invention, the message confirmation means sets information indicating that the message has been read in the message output means, and the arrival determination means causes the signal reception means to determine whether the member has been dispatched. When a cause signal indicating that the cause report has been completed is received, there is no presence or absence of a dispatch member stored in the state storage means, and the current security state stored in the state storage means is security. And when it is set that all messages have been read by the message confirmation means, it is determined that the case for the security guard has settled, and the case elimination means has confirmed that the case has settled by the case elimination means By deleting the case from the screen displaying the case, the case can be automatically deleted from the screen when a predetermined condition is met. Because, without being unnecessary cases display an effect that it is possible to improve the quality of monitoring activities.

  According to the invention according to claim 7, the arrival determination unit further includes all alarm signals indicating an alarm for the incident in a restored state, and the guard destination state signal received by the signal receiving unit is of a predetermined type. When there is no case corresponding to the subaddress that is a signal and the security area of the security destination of the relevant case, and the predetermined condition is satisfied by determining that the case for the security destination has settled, Since the case can be automatically deleted from the screen, an unnecessary case is not displayed, and the quality of the monitoring work can be improved.

  According to the invention of claim 8, the signal receiving step receives a security status signal indicating the status of the security destination transmitted from the security device, and the message determination step outputs the security status signal type and message. A security destination that identifies the type and security destination of the security status signal received by the signal reception step from the condition storage means that stores the judgment condition information that associates the judgment condition information and the message for determining whether or not to perform A message is determined based on the guard destination state information stored in the state storage means for storing the guard destination state information in which the identification information and the current guard destination state information are associated with each other. By outputting the message determined by the decision step, the action of the observer is promoted at an appropriate time for the observer. It is possible to output that message, an effect that it is possible to improve the quality of monitoring activities.

  Moreover, according to the invention concerning Claim 9, the guard state signal which shows the state of the guard point transmitted from the guard apparatus by the signal receiving step is received, and the guard state received by the signal receiving step by the state judging step When the signal indicates a change in the current security status, the security location information that stores the security location identification information that identifies the security location, the current security status, and the scheduled exit time is stored in the status storage unit that stores the security status information. The current security state is changed, and the message determination step determines the type of the security state signal and whether to output a message when the scheduled exit time stored in the state storage means is reached. From the condition storage means for storing the determination condition information in which the determination condition for the message and the message are associated with each other, based on the current security state stored in the state storage means. By outputting the message determined by the message determination step by the message output step, an appropriate message can be output according to the current security state of the security guard at a predetermined time. It is possible to prevent leakage of water and to improve the quality.

  According to the invention of claim 10, in the signal receiving step, the member state signal transmitted from the portable terminal that transmits the member state signal indicating the state of the member dispatched to the guard is received, and the message determining step From the condition storage means for storing the judgment condition information in which the judgment condition for judging whether to output the message and the type of the member status signal and the message are stored, the member status signal received by the signal receiving step is stored. The message is determined based on the type and the security destination status information stored in the status storage means for storing the security destination status information that associates the security destination identification information for identifying the security destination with the current security destination status. Then, in the message output step, the message determined by the message determination step is output, and then dispatched to the guard. With the members of action, for a message to promote the action of the guards can be output, an effect that it is possible to improve the quality of monitoring activities.

  According to the eleventh aspect of the invention, by causing a computer to execute the monitoring method according to any one of the eighth to tenth aspects, the behavior of the supervisor at an appropriate time for the supervisor. Since the message which promotes can be output, there is an effect that the quality of the monitoring work can be improved. In addition, it is possible to prevent leakage of the monitoring work and to improve the quality.

  Exemplary embodiments of a monitoring center, a monitoring method, and a monitoring program according to the present invention are explained in detail below with reference to the accompanying drawings. The present invention is not limited to these embodiments.

(First embodiment)
A first embodiment will be described with reference to the accompanying drawings. In the monitoring center, the monitoring method, and the monitoring program according to the first embodiment, the monitoring center transmits a signal indicating the status of the security destination transmitted from the security device set as the security destination, for example, a signal according to the alarm or the alarm. When received, it outputs a message on the screen that promotes the action to be performed by the supervisor in response to the received signal.

  First, a configuration example of a monitoring system including a monitoring center to which the present invention is applied will be described. FIG. 1 is a block diagram illustrating a configuration of a monitoring system including a monitoring center according to the first embodiment. The monitoring system 1 according to the present embodiment includes a monitoring center 100 and a security device 200, and the monitoring center 100 and the security device 200 are connected via a network 300 such as a telephone line, a wireless network, and the Internet. ing.

  As a case where the monitoring center 100 receives various signals transmitted from the security device 200 installed in the security destination, the warning information and the response status of the security destination are displayed on the monitoring monitor screen in response to the received signal. While displaying, the message which promotes action with respect to a supervisor is output. The monitoring center 100 further includes a signal reception unit 101, an event determination unit 102, a set time determination unit 103, a screen display unit 104, a message determination unit 105, a message output unit 106, a determination condition setting unit 107, A security destination state database 110, a security destination master database 120, a judgment condition database 130, and a message database 140 are provided.

  The signal receiving unit 101 receives a signal transmitted from the security device 200. Here, the signal is used to monitor alarms such as fire alarms, shutter control abnormality alarms, power outage alarms, communication line disconnection alarms, etc., and security operations under certain defined conditions. An alarm that is sent when the alarm is released. Such an alarm includes information on the security destination that transmitted the alarm in addition to information on the alarm itself such as the type of alarm.

  The event determination unit 102 determines event information indicating a signal type and the like from a signal received by the signal reception unit 101 and acquires information for identifying a security destination. Moreover, these information and the information produced | generated from these information are stored in the guard destination state database 110. FIG. Here, the event refers to a change in the state of the guard destination determined by receiving a predetermined signal or by elapse of a predetermined time from the reception of the predetermined signal. Such a change in the state of the security guard may cause a case, or the state of the case may change. For example, the received signal includes “fire alarm” and “security release by customer set”. Here, the case means a thing that requires some countermeasure by the security company, which occurs when a predetermined signal is received from the security device 200. Specific measures include sending a member to the guard to confirm the cause of the alarm and contacting the police or fire department.

  In addition, the event determination unit 102 acquires a scheduled leaving time for confirmation of leaving from the guard destination state database 110 in order to measure a predetermined time after receiving the signal. Here, the exit confirmation is that the time when all members leave the building to be guarded and the security is set in advance, checks whether the security is actually set at the set time, This is a service for confirming whether there is an over-the-counter by telephone or the like, or simply forgetting to set the security when the security is not set.

  The guard destination state database 110 defines information indicating the current guard destination state. FIG. 2 is an explanatory diagram showing an example of the data configuration of the guard destination state database. The security destination status database 110 includes security destination information, security status information (security company set), security status information (customer set), frequent occurrence information, memo information, first warning information, and double alerts. Information, dispatch member information, and scheduled exit time information are stored in association with each other. Here, the guard destination state database 110 corresponds to the guard destination state information referred to in the present invention.

  In FIG. 2, the guard destination information is a name that uniquely represents a guard destination such as “A Corporation” or “B House”. The security status information (security company set) indicates the current security status of the security company by the security company. For example, “ON” is set for the security status and “OFF” is set for the security release status. Has been. Specifically, when the event determination unit 102 described above determines “security release by security company set” as event information, “OFF” is stored. The security status information (customer set) indicates the current security status of the customer by the customer. For example, “ON” is displayed in the security state, “OFF” is displayed in the security release state, and the like. Is set.

  The frequent occurrence information indicates whether or not the same type of signal is received within a predetermined time. The memo information indicates whether or not a memo valid on the day is registered. For example, if there is a notification from the guardian company that the overtime work is performed in advance, “overtime communication” or the like is registered. The first alarm information indicates whether a case displayed on the monitoring monitor screen was scheduled in advance or was generated by an alarm issued from a guard.

  The double alert information indicates whether an alarm of a different type from the already received alarm is received, or whether an alarm generated in another monitoring area is received. The dispatch member information indicates whether or not the member is dispatched to the guard. The scheduled exit time information is information in which the scheduled exit time for performing the aforementioned exit confirmation is registered.

  The set time determination unit 103 determines whether or not it is the scheduled exit time acquired by the event determination unit 102 for confirmation of exit.

  The guard destination master database 120 defines information related to the contents of guards defined at the time of contract with the guard destination. FIG. 3 is an explanatory diagram illustrating an example of a data configuration of the security guard master database. The guard destination master database 120 stores guard destination identification information, operation state information, signal service type information, police report information, and fire fighting report information in association with each other. Here, the security destination master database 120 corresponds to the security destination master information referred to in the present invention.

  The security destination identification information is a name that uniquely represents the security destination. Operation status information indicates whether or not security is being operated as a security destination contract. For example, "Before start", "Security", "Suspended", and "Cancel" values are set. ing. The signal business type information indicates the business type. The police report information indicates whether or not to report to the police when an alarm is received. The fire report information indicates whether or not to report to the fire department when an alarm is received.

  The determination condition database 130 defines determination conditions for determining a message to be output to the monitor screen. FIG. 4 is an explanatory diagram illustrating an example of a data configuration of the determination condition database. The judgment condition database 130 includes event information, operational status information, police report information, fire report information, security status information (security company set), security status information (customer set), frequent occurrence information, One alarm information, double alert information, dispatch member information, time zone information, day of week information, holiday information, frequent occurrence information, and message number information are stored in association with each other.

  The event information is event information determined by the event determination unit 102 from a signal transmitted from the security device 200 or the like. For example, the event information “all signals” indicates all signals received from the security device 200. The event information “exit confirmation” indicates the time when the set time determination unit 103 determines that the scheduled exit time is stored in the guard destination state database 110.

  The time zone information indicates a condition for determining whether or not an event occurrence such as alarm reception is within a predetermined time range. For example, a value such as “21:00 to 07:00” is set, and the message determination unit 105 determines whether or not the event occurrence time is the set time zone. The day of the week information indicates a condition for determining whether or not the event occurrence time corresponds to a predetermined day of the week.

  The holiday information indicates a condition for determining whether or not an event occurs corresponds to a predetermined holiday. The frequent occurrence information indicates whether or not a predetermined number of signals of the same type as the signals received by the entire monitoring center have been received within a predetermined time. Message number information sets the number of a message to be output when the judgment condition is met. In addition, not the message number but the character data of the message may be directly registered and output. For other contents, refer to the above description and the description is omitted here.

  The message database 140 defines messages to be output on the monitor screen. FIG. 5 is an explanatory diagram showing an example of the data configuration of the message database 140. The message database 140 stores message numbers and message character data in association with each other. Here, the judgment condition database 130 and the message database 140 correspond to the judgment condition information referred to in the present invention.

  The message determination unit 105 includes the event information and guard destination information determined by the event determination unit 102, the current guard destination state information stored in the guard destination state database 110, and the guard stored in the guard destination master database 120. The message to be output to the monitor screen is determined by referring to the judgment condition database 130 and the message database 140 based on the previous contract information. The message output unit 106 outputs the message determined by the message output unit 105 to the monitoring monitor screen.

  The screen display unit 104 displays the event information determined by the event determination unit 102 as the information related to the case, the message output by the message output unit 105, and the like on the monitoring monitor screen. In the monitoring center, a case “occurs” by receiving a signal as an alarm, a new case is displayed on the monitoring monitor screen, and “occurrence” is displayed as a state. When a supervisor who monitors the monitor screen at the monitoring center gives an “instruction” for dispatching a member to a case that has occurred, the situation of the corresponding case is displayed as “instruction”.

  FIG. 6 is an explanatory diagram illustrating an example of a monitoring screen displayed on the monitor of the monitoring center. Various information is displayed on the monitoring monitor screen 60 in order to manage a response to an alarm from a guard or the like by a monitor. The incident list 61 displays a list of incidents currently occurring in the monitoring area. The monitoring monitor screen includes a guard destination information area 62, an alarm information area 63, a signal history information area 64, a guard information area 65, and a message list area 66 corresponding to the case 61a selected in the case list 61. Yes.

  In the message list area 66, a message 66a corresponding to the situation of the selected case 61a and a confirmation button 66b are displayed. When the confirmation button 66b is pressed, the read information for the message is stored in the memory. Further, in the selected case 61a, an envelope mark is displayed in the message column, indicating that a message corresponding to the situation “instruction” occurring in the case is displayed.

  The determination condition setting unit 107 sets the value of the determination condition for determining the message by the message determination unit 105 described above.

  A monitoring process when a signal is transmitted from the security device 200 in the monitoring center 100 configured as described above will be described. FIG. 7 is a flowchart illustrating a monitoring process procedure performed by the signal reception unit, the event determination unit, the image display unit, the message determination unit, and the message output unit.

  The signal receiving unit 101 receives a signal transmitted from the security device 200 (step S701). The event determination unit 102 determines event information such as the type of signal from the received signal, acquires guard destination state information, and stores it in the guard destination state database 110 (step S702). The screen display unit 104 displays the event information determined by the event determination unit 102 on the monitor screen in order to notify the monitoring staff (step S703).

  The message determination unit 105 refers to the message database 140 based on the event information, the current state of the guard destination stored in the guard destination state database 110, and the contract information of the guard destination stored in the guard destination master database 120. A number is determined (step S704).

  The message determination unit 105 determines whether there is a message number corresponding to the message database 140 (step S705). That is, if “none” is stored as the message number, it is determined that there is no message number.

  If it is determined that there is a message number (step S705: Yes), the message output unit 106 acquires character data corresponding to the message number from the message database 140 and outputs it to the monitor screen (step S706). If it is determined that there is no message number (step S705: No), no message is output and the process is exited.

  In this way, when the signal transmitted from the security device is received, a message that promotes the behavior of the supervisor corresponding to the content of the signal is displayed on the monitor monitor screen, so that the supervisor can appropriately instruct. Can improve the quality of monitoring.

  Next, the monitoring process when the scheduled leaving time set in advance in the monitoring center 100 is reached will be described. FIG. 8 is a flowchart illustrating a monitoring process procedure performed by the event determination unit, the set time determination unit, the message determination unit, and the message output unit.

  The event determination unit 102 acquires the scheduled exit time stored in the guard destination state database 110 (step S801). The set time determination unit 103 determines whether or not the current time is a scheduled exit time (step S802). If it is determined that the current time is not the scheduled exit time (step S802: No), the determination in step S802 is repeated until the scheduled exit time.

  When it is determined that the current time is the scheduled exit time (step S802: Yes), the message determination unit 105 refers to the determination condition database 130 according to the values of the security destination status database 110 and the security destination master database 120. The message number is determined (step S803). Specifically, the security destination in the security destination status database 110, for example, the security status (customer set) of A Co., Ltd. is “OFF”, and the judgment value of the event “confirmation of exit” in the judgment condition database 130 is When the security state (customer set) is “OFF” and the other judgment value is “−”, the message number “8” is determined because it matches the condition for outputting a message.

  The message determination unit 105 determines whether there is a message number to be output in the determination condition database 130 (step S804). If it is determined that there is a message number to be output (step S804: Yes), the message output unit 106 refers to the character data of the message from the message database 140 and outputs a message on the monitor screen (step S805). If it is determined that there is no message number to be output (step S804: No), no message is output and the process is exited.

  In this way, leakage of confirmation of exit is prevented by outputting a message only when the security status set by the customer is not “ON” at the scheduled exit time set for each security destination. Monitoring quality can be improved.

  Furthermore, a registration process for registering judgment conditions and messages in the monitoring center 100 will be described. FIG. 9 is a flowchart illustrating a determination condition registration processing procedure performed by the determination condition setting unit.

  The determination condition setting unit 107 receives an input of determination conditions for each event from the setting screen (step S901). The determination condition setting unit 107 stores the input determination condition and message in the determination condition database 130 and the message database 140 (step S902).

  In this way, by setting the judgment condition and the accompanying output message from the setting screen, it is possible to easily set and change the message to be output according to the judgment condition to be set. be able to.

  The monitoring center of the present embodiment includes a control device such as a CPU, a storage device such as a ROM (Read Only Memory) and a RAM, an external storage device such as an HDD and a CD drive device, a display device such as a display device, It has an input device such as a keyboard and a mouse, and has a hardware configuration using a normal computer.

  Further, the monitoring program executed in the monitoring center of the present embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the monitoring program executed in the monitoring center of the present embodiment may be provided or distributed via a network such as the Internet.

  Further, the monitoring program according to the present embodiment may be provided by being incorporated in advance in a ROM or the like.

  The monitoring program executed in the monitoring center of the present embodiment is a file in an installable format or an executable format, and is a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). It is recorded on a readable recording medium and provided.

  The monitoring program executed in the monitoring center according to the present embodiment includes the above-described units (signal reception unit, event determination unit, set time determination unit, image display unit, message determination unit, message output unit, determination condition setting unit, etc.). As the actual hardware, the CPU (processor) reads the monitoring program from the storage medium and executes it to load each unit onto the main storage device. A setting unit, a set time determination unit, an image display unit, a message determination unit, a message output unit, a determination condition setting unit, and the like are generated on the main storage device.

  Note that the security destination status database 110, the security destination master database 120, the judgment condition database 130, and the message database 140 are configured by all commonly used storage media such as an HDD (Hard Disk Drive), an optical disk, and a memory card. can do.

(Second Embodiment)
A second embodiment will be described with reference to the accompanying drawings. The monitoring center, the monitoring method, and the monitoring program according to the second embodiment, when the monitoring center receives a signal transmitted from a portable terminal carried by a member dispatched to a guard, that is, information on the state of the member In addition, in response to the received signal, a message for promoting an action to be performed by the supervisor is output on the screen.

  A configuration example of a monitoring system to which the present invention is applied will be described. FIG. 10 is a block diagram illustrating a configuration of a monitoring system including a monitoring center according to the second embodiment. The monitoring system 2 according to the present embodiment includes a monitoring center 1100, a security device 200, and a mobile terminal 400. The monitoring center 1100, the security device 200, and the mobile terminal 400 include a telephone line and a wireless network. Are connected via a network 300 such as the Internet.

  In addition to the functions described in the first embodiment, the monitoring center 1100 receives a signal indicating the status of a member transmitted from the mobile terminal 400 carried by the dispatched member, and monitors the signal corresponding to the received signal. While displaying the warning information of the security guard and the response status on the screen, a message for promoting the action is output to the monitor who is monitoring in the monitoring center 1100.

  The monitoring center 1100 further includes a signal reception unit 101, an event determination unit 1102, an elapsed time measurement unit 1103, a screen display unit 104, a message determination unit 105, a message output unit 106, a determination condition setting unit 107, A guard destination state database 110, a guard destination master database 120, a judgment condition database 130, a message database 140, and a member information database 1150 are provided.

  Here, the signal receiving unit 101, the screen display unit 104, the message determination unit 105, the message output unit 106, the determination condition setting unit 107, the guard destination state database 110, the guard destination master database 120, and the determination condition The configurations and functions of the database 130 and the message database 140 are the same as those in the first embodiment, and a description thereof will be omitted.

  In addition to the functions described in the first embodiment, the event determination unit 1102 acquires member identification information, member state information, and the like from a signal transmitted from the portable terminal 400, and stores the member identification information and member state information in the member information database 1150. is there.

  The elapsed time measurement unit 1103 measures the elapsed time from the time when the event determination unit 1102 receives the member state information.

  The member information database 1150 defines information on members. FIG. 11 is an explanatory diagram showing an example of the data structure of the member information database. The member information database 1150 stores member identification information, member state information, and destination information in association with each other.

  Here, the member corresponds to the alarm information transmitted to the monitoring center 1100 by dispatching to the security destination where the security device 200 is installed when the alarm information is transmitted from the security device 200 to the monitoring center 1100. It is a person. The member status information indicates the status of the members dispatched to the guard. Specifically, the status of “directly”, “current arrival”, “entry”, “exit”, and “cause” are indicated. is there.

  The current arrival indicates that the member has arrived at the guard. “Entering” indicates a state in which a member has entered a guarded building, and “exiting” indicates a state in which the member has left the guarded building. The cause indicates a state in which the cause of the alarm information is transmitted to the monitoring center 1100 by the member.

  The portable terminal 400 is owned by a member, and transmits the current state of the member to the monitoring center 1100. For example, a mobile phone or a dedicated data transceiver is used.

  Next, the monitoring process by the monitoring center configured as described above will be described. FIGS. 12A and 12B are flowcharts illustrating a monitoring process procedure performed by the signal reception unit, the event determination unit, the image display unit, the message determination unit, and the message output unit.

  The signal receiving unit 101 receives a signal transmitted from the portable terminal 400 carried by a member (step S1301). The event determination unit 1102 acquires member identification information, member state information, and destination information from the received signal, and stores them in the member information database 1150 (step S1302). The screen display unit 104 displays the information acquired by the event determination unit 102 on the monitor screen in order to notify the monitor (step S1303).

  The message determination unit 105 sets the message database 140 according to the type of the received signal, the current state of the security destination stored in the security destination state database 110, and the contract information of the security destination stored in the security destination master database 120. Refer to and determine the message number (step S1304).

  The message determination unit 105 determines whether there is a message number corresponding to the message database 140 (step S1305). If it is determined that there is a message number (step S1305: Yes), the message output unit 106 acquires character data corresponding to the message number from the message database 140 and outputs it to the monitor screen (step S1306). If it is determined that there is no message number (step S1305: No), no message is output and the process is exited.

  The signal receiving unit 101 determines whether a signal is received from the portable terminal 400 carried by the member (step S1307). If it is determined that a signal has been received from the portable terminal 400 (step S1307: Yes), the process returns to step S1301. When it is determined that no signal is received from the portable terminal 400 (step S1307: No), the elapsed time measuring unit 1103 determines whether a predetermined time has elapsed (step S1308). If it is determined that the predetermined time has not elapsed (step S1308: No), the process returns to step S1307.

  When it is determined that the predetermined time has elapsed (step S1308: Yes), the message determination unit 105 has “Member status + time over” as an event, and the current status of the security guards stored in the security guard status database 110 The message number is determined by referring to the message database 140 based on the guard destination contract information stored in the guard destination master database 120 (step S1309).

  The message determination unit 105 determines whether there is a message number corresponding to the message database 140 (step S1310). If it is determined that there is a message number (step S1310: Yes), the message output unit 106 acquires character data corresponding to the message number from the message database 140 and outputs it to the monitor screen (step S1311). If it is determined that there is no message number (step S1310: No), no message is output and the process is exited.

  In this way, when the current member state information is transmitted from the mobile terminal carried by the member, the monitor member can gain experience by displaying a message that promotes the action to the observer who is monitoring at the monitoring center. Therefore, it is possible to improve the quality of monitoring because an appropriate response can be taken.

  In addition, when a predetermined time has elapsed after receiving the current member status information from the mobile terminal, a message that promotes the action is displayed to the monitor who is monitoring at the monitoring center. Therefore, the quality of monitoring can be improved. For example, when a member enters a guarded building, a message requesting confirmation from the member is output when a predetermined time has elapsed, so that an unexpected situation such as an attack by an intruder can be quickly obtained. Because it can respond, it also contributes to the safety of members.

  In addition, since an appropriate message is output at an appropriate time, it is possible to cope with an increase in the number of monitoring targets, and to improve monitoring efficiency.

  Note that the monitoring center of the present embodiment has a hardware configuration using a normal computer, as in the first embodiment described above, and is provided by the providing method described above. Furthermore, the member information database 1150 can be configured by any storage medium generally used such as an HDD (Hard Disk Drive), an optical disk, and a memory card.

  In addition, the monitoring program executed in the monitoring center of the present embodiment has a module configuration including each part, as in the first embodiment described above, and the actual hardware is a CPU (processor). By reading and executing the monitoring program from the storage medium, each unit is loaded onto the main storage device and generated on the main storage device.

(Third embodiment)
A third embodiment will be described with reference to the accompanying drawings. The monitoring system, the monitoring method, and the monitoring program according to the third embodiment automatically determine that the incident generated by the alarm information transmitted from the security guard satisfies the predetermined condition, and the monitoring monitor It erases from the screen. Here, “settlement” indicates that the response to the occurred case has been completed.

  A configuration example of a monitoring system to which the present invention is applied will be described. FIG. 13 is a block diagram illustrating a configuration of a monitoring system including a monitoring center according to the third embodiment. The monitoring system 3 according to the present embodiment includes a monitoring center 1400, a security device 200, and a mobile terminal 400. The monitoring center 1400, the security device 200, and the mobile terminal 400 include a telephone line, a wireless network, They are connected via a network 300 such as the Internet.

  In addition to the functions described in the first and second embodiments, the monitoring center 1400 automatically determines that the case has been completed when the case displayed on the monitoring monitor screen satisfies a certain condition, The display of the case is deleted from the monitoring monitor screen.

  The monitoring center 1400 further includes a signal reception unit 101, an event determination unit 102, a set time determination unit 103, a screen display unit 1404, a message determination unit 105, a message output unit 106, a determination condition setting unit 107, An arrival determination unit 1408, a guard destination state database 110, a guard destination master database 120, a judgment condition database 130, a message database 140, and a member information database 1450 are provided.

  Here, the signal reception unit 101, the event determination unit 102, the set time determination unit 103, the message determination unit 105, the message output unit 106, the determination condition setting unit 107, the security destination state database 110, and the security destination Since the configurations and functions of the master database 120, the judgment condition database 130, and the message database 140 are the same as those in the first or second embodiment, the description thereof is omitted.

  The calm determination unit 1408 determines whether or not the case has settled by determining whether or not a predetermined condition is satisfied for the case displayed on the monitoring monitor screen.

  In addition to the functions described in the first and second embodiments, the screen display unit 1404 deletes the settled case from the monitoring monitor screen when the settled determination unit 1408 determines that the case has settled. is there.

  The member information database 1450 defines information on members. FIG. 14 is an explanatory diagram showing an example of the data structure of the member information database. The member information database 1450 stores member identification information, member state information, and destination information in association with each other, and the member state information further includes basic information and detailed information. Here, when the member status information is “Exit”, the detailed information indicates a classification of the exit, and for example, information such as “Normal” or “Contractor's report” is sent from the portable terminal 400. Get and store. The member information database 1450 holds not only the latest information on member state information but also history information.

  Next, the monitoring process by the monitoring center configured as described above will be described. FIGS. 15A and 15B are flowcharts illustrating a monitoring process procedure performed by the signal reception unit, the event determination unit, the image display unit, the message determination unit, and the message output unit.

  The signal receiving unit 101 receives a signal transmitted from the mobile terminal 400 carried by a member (step S1601). The event determination unit 102 determines whether the member status information is “cause” from the received signal (step S1602). If it is determined that the member state information is not “cause” (step S1602: No), the process returns to step S1601.

  When it is determined that the member state information is “cause” (step S1602: Yes), the landing determination unit 1408 searches the guard destination state database 110 to determine whether there is a dispatch member or not (step S1602: YES). Step S1603). Specifically, the dispatch member information of the guard destination state database 110 is acquired and determined. If it is determined that there is a dispatch member (step S1603: No), the process returns to step S1601.

  If it is determined that there is no dispatch member (step S1603: Yes), the landing determination unit 1408 determines whether or not the security state is a predetermined state (step S1604). For example, the detailed information corresponding to the basic information “Exit” in the member information database 1150 in the member information database 1150 is “normal”, and the security status (security company set) in the security destination status database 110 is “ON”. When the security state (customer set) is “ON”, it is determined that the security state is in a predetermined state because the security operation is appropriately performed. When it is determined that the security state is not the predetermined state (step S1604: No), the process returns to step S1601.

  If it is determined that the security state is a predetermined state (step S1604: Yes), the arrival determination unit 1408 determines whether all the output messages have been read (step S1605). If it is determined that all the output messages have not been read (step S1605: No), the process returns to step S1601.

  When it is determined that all the output messages have been read (step S1605: Yes), the settlement determination unit 1408 determines whether the business of the incident that has occurred is “general” (step S1606). ). Specifically, the signal service type information in the guard master database 120 is acquired and determined. If it is determined that the business of the incident that has occurred is not “general” (step S1606: No), the process proceeds to step S1610.

  If it is determined that the business of the incident that has occurred is "general" (step S1606: Yes), the calm determination unit 1408 determines whether all the alarms received during the incident occurrence have been recovered (step S1606). S1607). For example, if a “fire alarm” and “power failure alarm” occur during an incident, check whether a recovery signal for each of the “fire alarm” and “power failure alarm” has been received, If the corresponding restoration signal is received, it is determined that the restoration has been made. For an alarm without a recovery signal, it is determined that the alarm has been recovered when the “cause” is received from the mobile terminal. If it is determined that all the alarms received during the occurrence of the incident have not been recovered (step S1607: No), the process returns to step S1601.

  When it is determined that all the alarms received during the occurrence of the incident have been recovered (step S1607: Yes), the calm determination unit 1408 determines whether or not the final signal is a predetermined signal (step S1608). This determination is made when the model information of the security master database 120 is “public line alarm center”. This is because when a warning is transmitted using a public line, a large amount of communication fee is required when transmitting an infinite signal due to a failure, etc. Has the function to cancel. Therefore, by determining whether or not the final signal is other than an alarm, it is confirmed that an alarm is not transmitted from the guard, and is set as a determination condition for calmness. If it is determined that the final signal is not a predetermined signal (step S1608: No), the process returns to step S1601.

  If it is determined that the final signal is a predetermined signal (step S1608: YES), the arrival determination unit 1408 determines whether or not there is a sub case (step S1609). Here, the sub-case refers to a case corresponding to a sub-address obtained by dividing the security area of the security destination of the case. In other words, if there are multiple sub-cases for one case, for example, if each floor of a building is a sub-case, there will be a problem if it is determined that the sub-case has settled without alarm recovery. Therefore, this determination is made. If it is determined that there is a sub case (step S1609: No), the process returns to step S1601.

  If it is determined that the sub case does not exist (step S1609: Yes), the screen display unit 1404 deletes the case from the monitoring monitor screen (step S1610).

  As described above, the case where the predetermined condition is satisfied is automatically determined to be settled, and the case is deleted from the monitoring screen, thereby reducing the operation burden on the monitoring staff.

  The monitoring center according to the present embodiment has a hardware configuration using a normal computer, as in the first and second embodiments described above, and is provided by the providing method described above.

  In addition, the monitoring program executed in the monitoring center of the present embodiment has a module configuration including each part, as in the first and second embodiments described above. As actual hardware, a CPU ( The processor) reads out the monitoring program from the storage medium and executes it, so that each unit is loaded onto the main storage device and generated on the main storage device.

  The functions and configurations described in the first to third embodiments described above can be implemented in any combination.

It is a block diagram which shows the structure of the monitoring system containing the monitoring center concerning 1st Embodiment. It is explanatory drawing which shows an example of a data structure of a guard destination state database. It is explanatory drawing which shows an example of a data structure of a guard destination master database. It is explanatory drawing which shows an example of a data structure of a judgment condition database. It is explanatory drawing which shows an example of a data structure of the message database. It is explanatory drawing which shows an example of the monitoring screen displayed on the monitor of the monitoring center. It is a flowchart which shows the monitoring processing procedure which a signal receiving part, an event determination part, an image display part, a message determination part, and a message output part perform. It is a flowchart which shows the monitoring process procedure which an event determination part, a setting time determination part, a message determination part, and a message output part perform. It is a flowchart which shows the judgment condition registration process procedure which a judgment condition setting part performs. It is a block diagram which shows the structure of the monitoring system containing the monitoring center concerning 2nd Embodiment. It is explanatory drawing which shows an example of a data structure of a member information database. It is a flowchart which shows the monitoring processing procedure which a signal receiving part, an event determination part, an image display part, a message determination part, and a message output part perform. It is a flowchart which shows the monitoring processing procedure which a signal receiving part, an event determination part, an image display part, a message determination part, and a message output part perform. It is a block diagram which shows the structure of the monitoring system containing the monitoring center concerning 3rd Embodiment. It is explanatory drawing which shows an example of a data structure of a member information database. It is a flowchart which shows the monitoring processing procedure which a signal receiving part, an event determination part, an image display part, a message determination part, and a message output part perform. It is a flowchart which shows the monitoring processing procedure which a signal receiving part, an event determination part, an image display part, a message determination part, and a message output part perform.

Explanation of symbols

1 2 3 Monitoring system 100 1100 1400 Monitoring center 101 Signal receiving unit 102 1102 Event determining unit 103 Setting time determining unit 1103 Elapsed time measuring unit 104 1404 Screen display unit 105 Message determining unit 106 Message output unit 107 Judgment condition setting unit 1408 Decision determination Department 110 Security point state database 120 Security point master database 130 Judgment condition database 140 Message database 1150 Member information database 200 Security device 300 Network 400 Mobile terminal

Claims (11)

In a monitoring center installed in a security destination and connected via a network with a security device that transmits a security status signal indicating the status of the security destination,
State storage means for storing security destination state information in which the security destination identification information for identifying the security destination and the current security destination state information are associated with each other;
A condition storage means for storing judgment condition information for associating the type of the guard state signal, judgment condition information for judging whether or not to output a message, and a message;
Signal receiving means for receiving the security status signal transmitted from the security device;
Message determining means for determining the message based on the type of the guard status signal received by the signal receiving means from the condition storage means and the guard destination status information stored in the status storage means;
Message output means for outputting the message determined by the message determination means;
A monitoring center comprising: Master storage means for storing security destination master information in which the security destination identification information and the security destination and information related to the predetermined security are associated with each other.
The message determination means further stores the type of the security status signal received by the signal reception means from the condition storage means, the security destination status information stored in the status storage means, and the master storage means. The monitoring center according to claim 1, wherein the message is determined based on the guard destination master information. In a monitoring center installed in a security destination and connected via a network with a security device that transmits a security status signal indicating the status of the security destination,
State storage means for storing security destination status information in which the security destination identification information for identifying the security destination, the current security status and the scheduled exit time are associated;
Condition storage means for storing determination condition information in which the type of the security state signal, a determination condition for determining whether to output a message, and a message are associated with each other;
Signal receiving means for receiving the security status signal transmitted from the security device;
A state determination unit that changes the current security state stored in the state storage unit when the security state signal received by the signal reception unit indicates a change in the current security state;
Message determination means for determining the message from the condition storage means based on the current security status stored in the status storage means when the scheduled exit time stored in the status storage means is reached When,
Message output means for outputting the message determined by the message determination means;
A monitoring center comprising: In a monitoring center connected via a network with a mobile terminal that transmits a member state signal indicating the state of a member dispatched to a guard,
State storage means for storing security destination status information in which the security destination identification information for specifying the security destination and the current status of the security destination are associated with each other;
Condition storage means for storing determination condition information in which the type of the member status signal, a determination condition for determining whether to output a message, and a message are associated with each other;
Signal receiving means for receiving the member status signal transmitted from the mobile terminal;
Message determining means for determining the message based on the type of the member status signal received by the signal receiving means from the condition storage means and the guard destination status information stored in the status storage means;
Message output means for outputting the message determined by the message determination means;
A monitoring center comprising: An elapsed time measuring means for measuring an elapsed time from the time when the member status signal is received by the signal receiving means,
The message determination means further includes the member state received by the signal reception means from the condition storage means when the elapsed time measured by the elapsed time measurement means has exceeded a predetermined time. The monitoring center according to claim 4, wherein the message is determined based on a signal type and the guard destination state information stored in the state storage unit. Message confirmation means for setting information indicating that the message has been read in the message output by the message output means;
The state storage means stores guard destination state information in which the guard destination identification information, presence / absence of dispatch members, and the current guard state are associated with each other,
When the signal receiving means receives a cause signal indicating a state where the report of the cause of the dispatch of the member has been completed, the presence or absence of the dispatch member stored in the state storage means is not present, and the state storage A seizure determination that determines that a case for the security destination has settled when the current security state stored in the means is security and the message confirmation unit sets that all the messages have been read. Means,
6. A case erasure unit for erasing the case from a screen for displaying the case when the settlement of the case is confirmed by the settlement determination unit. 6. One monitoring center.   The attraction determination unit is further configured such that all alarm signals indicating an alarm for the incident are in a restored state, and the guard destination state signal received by the signal receiving unit is a signal of a predetermined type, and The case according to any one of claims 1 to 6, wherein when a case corresponding to a sub-address obtained by dividing a security area of a security destination of a case does not exist, it is determined that a case for the security destination has settled. Monitoring center. A signal receiving step for receiving a security state signal indicating the state of the security destination transmitted from the security device;
Received by the signal receiving step from the condition storage means for storing the judgment condition information for associating the type of the guard state signal, the judgment condition information for judging whether or not to output a message, and the message. The guard destination state information stored in the state storage means for storing the guard destination state information in which the type of the guard state signal, the guard destination identification information for specifying the guard destination, and the current guard destination state information are associated with each other. A message determining step for determining the message based on:
A message output step of outputting the message determined by the message determination step;
The monitoring method characterized by having. A signal receiving step for receiving a security state signal indicating the state of the security destination transmitted from the security device;
When the security status signal received by the signal reception step indicates a change in the current security status, the security destination identification information that identifies the security destination, the current security status, and the scheduled exit time are associated with each other A state determination step for changing the current guard state stored in the state storage means for storing guard destination state information;
Judgment that associates a message with a type of the security status signal, a judgment condition for judging whether to output a message, and a message when the scheduled exit time stored in the status storage means is reached A message determining step for determining the message based on the current security state stored in the state storage unit, from a condition storage unit storing condition information;
A message output step of outputting the message determined by the message determination step;
The monitoring method characterized by having. A signal receiving step for receiving the member state signal transmitted from the mobile terminal that transmits the member state signal indicating the state of the member dispatched to the guard;
The condition received by the signal receiving step from the condition storage means for storing the judgment condition information in which the type of the member state signal, the judgment condition for judging whether or not to output a message, and the message are associated with each other To the guard destination state information stored in the state storage means for storing the guard destination state information in which the type of the member state signal, the guard destination identification information for specifying the guard destination, and the current guard destination state are associated with each other. A message determining step for determining the message based on:
A message output step of outputting the message determined by the message determination step;
The monitoring method characterized by having.   A monitoring program for causing a computer to execute the monitoring method according to claim 8.

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