JP2007110713A - 移動体通信装置に対するコールセンターのサポートを強化する装置および方法 - Google Patents

移動体通信装置に対するコールセンターのサポートを強化する装置および方法 Download PDF

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Publication number
JP2007110713A
JP2007110713A JP2006274655A JP2006274655A JP2007110713A JP 2007110713 A JP2007110713 A JP 2007110713A JP 2006274655 A JP2006274655 A JP 2006274655A JP 2006274655 A JP2006274655 A JP 2006274655A JP 2007110713 A JP2007110713 A JP 2007110713A
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JP
Japan
Prior art keywords
communication device
mobile communication
call center
visual display
image
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP2006274655A
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English (en)
Japanese (ja)
Inventor
Assaf Landschaft
ラントシャフト アッサフ
Gal Wohlstadter
ウォールスタッター ガル
Gil Wohlstadter
ウォールスタッター ギル
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Agere Systems LLC
Original Assignee
Agere Systems LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Agere Systems LLC filed Critical Agere Systems LLC
Publication of JP2007110713A publication Critical patent/JP2007110713A/ja
Pending legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0039—Services and arrangements where telephone services are combined with data services where the data service is provided by a stream of packets which are rendered in real time by the receiving terminal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5133—Operator terminal details
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units
    • G06F3/1454—Digital output to display device ; Cooperation and interconnection of the display device with other functional units involving copying of the display data of a local workstation or window to a remote workstation or window so that an actual copy of the data is displayed simultaneously on two or more displays, e.g. teledisplay
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephone Function (AREA)
  • Information Transfer Between Computers (AREA)
JP2006274655A 2005-10-07 2006-10-06 移動体通信装置に対するコールセンターのサポートを強化する装置および方法 Pending JP2007110713A (ja)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US11/246,845 US20070082664A1 (en) 2005-10-07 2005-10-07 Device and method to enhance call center support for mobile communications devices

Related Child Applications (1)

Application Number Title Priority Date Filing Date
JP2012227775A Division JP5559280B2 (ja) 2005-10-07 2012-10-15 移動体通信装置に対するコールセンターのサポートを強化する装置および方法

Publications (1)

Publication Number Publication Date
JP2007110713A true JP2007110713A (ja) 2007-04-26

Family

ID=37685618

Family Applications (2)

Application Number Title Priority Date Filing Date
JP2006274655A Pending JP2007110713A (ja) 2005-10-07 2006-10-06 移動体通信装置に対するコールセンターのサポートを強化する装置および方法
JP2012227775A Expired - Fee Related JP5559280B2 (ja) 2005-10-07 2012-10-15 移動体通信装置に対するコールセンターのサポートを強化する装置および方法

Family Applications After (1)

Application Number Title Priority Date Filing Date
JP2012227775A Expired - Fee Related JP5559280B2 (ja) 2005-10-07 2012-10-15 移動体通信装置に対するコールセンターのサポートを強化する装置および方法

Country Status (4)

Country Link
US (1) US20070082664A1 (ko)
EP (1) EP1772802A3 (ko)
JP (2) JP2007110713A (ko)
KR (1) KR101273227B1 (ko)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2013061940A (ja) * 2011-09-10 2013-04-04 Rsupport Co Ltd ステータスバーに警告メッセージを登録することによって遠隔制御中に移動通信端末の画面情報の伝送を遮断する方法

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US20120221962A1 (en) 2008-08-05 2012-08-30 Eugene Lee Lew Social messaging hub system
KR20110081935A (ko) 2008-08-05 2011-07-15 미디어프렌즈 인크 컴퓨터 디바이스를 위한 ｓｍｓ 기술
US11172067B1 (en) * 2008-08-05 2021-11-09 HeyWire, Inc. Call center mobile messaging
US9356907B2 (en) 2008-08-05 2016-05-31 HeyWire, Inc. Messaging system having multiple number, dual mode phone support
US10360309B2 (en) 2015-04-30 2019-07-23 Salesforce.Com, Inc. Call center SMS-MMS language router
US9832314B2 (en) * 2015-12-08 2017-11-28 Verizon Patent And Licensing Inc. Customer representative remote access for troubleshooting smartphones
WO2018013511A1 (en) 2016-07-11 2018-01-18 Salesforce.Com, Inc. System and method to use a mobile number in conjunction with a non-telephony internet connected device

Citations (2)

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JPH11195062A (ja) * 1997-12-26 1999-07-21 Cast:Kk 遠隔支援システム及びその装置
JP2002142028A (ja) * 2000-11-02 2002-05-17 Matsushita Electric Ind Co Ltd 通信操作ガイダンスシステム

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KR100404885B1 (ko) * 2001-02-16 2003-11-10 삼성전자주식회사 휴대용 동화상 폰을 이용한 원격감시 장치
DE10134589B4 (de) * 2001-07-17 2014-05-08 Siemens Aktiengesellschaft Verfahren sowie Vorrichtung zur Positionbestimmung von Teilnehmergeräten eines Funkkommunikationssystems mit Hilfe von zusätzlichen Positionselementen in benachbarten Funkzellen
GB0123321D0 (en) * 2001-09-27 2001-11-21 Hewlett Packard Co Computer apparatus for causing display and manipulation of pictorial image synchronously with remote computer apparatus
JP2003303172A (ja) * 2002-04-10 2003-10-24 Roman:Kk 入力支援システム
JP2003323387A (ja) * 2002-05-02 2003-11-14 Megafusion Corp 情報交換システムおよび情報交換プログラム
US9092286B2 (en) * 2002-12-20 2015-07-28 Qualcomm Incorporated System to automatically process components on a device
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US7151939B2 (en) * 2003-02-18 2006-12-19 Qualcomm Incorporated Method, apparatus, and machine-readable medium for providing indication of location service availability and the quality of available location services
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US7117001B2 (en) * 2003-11-04 2006-10-03 Motorola, Inc. Simultaneous voice and data communication over a wireless network
KR20050083518A (ko) * 2004-02-23 2005-08-26 조익현 원격 시스템에서의 디스플레이 제어 장치 및 방법
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Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH11195062A (ja) * 1997-12-26 1999-07-21 Cast:Kk 遠隔支援システム及びその装置
JP2002142028A (ja) * 2000-11-02 2002-05-17 Matsushita Electric Ind Co Ltd 通信操作ガイダンスシステム

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
CSNA200601704001; Ｓｙｓｔｅｍｗａｌｋｅｒ ＣｅｎｔｒｉｃＭＧＲ Ｖ１０．１ 使用手引書 監視機能編 第２．０版, 20021031, 富士通株式会社 *
JPN6011061385; Ｓｙｓｔｅｍｗａｌｋｅｒ ＣｅｎｔｒｉｃＭＧＲ Ｖ１０．１ 使用手引書 監視機能編 第２．０版, 20021031, 富士通株式会社 *

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2013061940A (ja) * 2011-09-10 2013-04-04 Rsupport Co Ltd ステータスバーに警告メッセージを登録することによって遠隔制御中に移動通信端末の画面情報の伝送を遮断する方法

Also Published As

Publication number Publication date
EP1772802A3 (en) 2012-04-18
JP2013013150A (ja) 2013-01-17
US20070082664A1 (en) 2007-04-12
JP5559280B2 (ja) 2014-07-23
KR20070039457A (ko) 2007-04-12
EP1772802A2 (en) 2007-04-11
KR101273227B1 (ko) 2013-06-11

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