JP2003296542A - Information processing device, information processing program, recording medium recording that program, and information processing method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve convenience of users by providing a place for exchanging views and ideas between a plurality of users in a system formed to select specification of goods on-line and to provide information related to separate specified goods having the selected specification. <P>SOLUTION: This information processing device has a specification selecting means for selecting specification of goods in response to the operation of a user terminal 2 by a first user, an information providing means for providing the information related to the goods having the selected specification to a user terminal 2 of a second user different from the first user, and a views providing means for receiving views from the second user to provide it to the user terminal 2 of the first user. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus and the like configured to select a specification of a product online and to present information on the individual product for which the specification is selected.

[0002]

2. Description of the Related Art Conventionally, for example, Japanese Patent Laid-Open No. 5-27432
As disclosed in Japanese Patent Publication No. 6, the catalog information of products to be sold is stored in a database in the form of multimedia information, and the information on the products specified on the computer system is read from the database, It is known that output, quotation, delivery date inquiry, order processing, etc. can be performed.

In the field of automobile sales, for example, a user (customer) of a customer terminal connected to the Internet selects a desired specification in accordance with a predetermined option, and requests a quotation or a business negotiation regarding a vehicle having the selected specification. BT that made it possible to apply for online
There is a system called O (Build to Order) (for example, "Webtune Factory" http: //www.w-tune.
See com).

[0004]

By the way, one of the features of the latter BTO system is that the user can freely select product specifications from various combinations. In this way, since the specification of the product can be selected, the user who is considering purchasing the product asks an acquaintance for the product for which the specification has been selected, for example,
There is a demand to consider purchasing a product by using it as reference information. In addition, the user who is planning to purchase the product
For example, there is a request to ask an acquaintance to select the specifications of the product. Further, there is also a demand that a user who is considering purchasing wants to hear the opinions of a large number of people about a product for which specifications have been selected, or wants to happily select specifications for a product with many people.

The present invention has been made in view of the above circumstances, and its purpose is to select a product specification online and present information on the individual product for which the specification is selected. In the system configured as described above, it is to improve the convenience of the user by providing a place for exchanging opinions between a plurality of different users.

[0006]

In order to achieve the above object, the first invention accepts a specification selection request for a product from a user terminal connected through a communication line capable of two-way communication, and The specification relates to an information processing apparatus configured to present information on the selected individual specification product to the user terminal.

The information processing apparatus according to the first aspect of the present invention includes a specification selecting means for selecting a specification according to the operation of the user terminal by the first user and setting an individual specification product, and a setting by the specification selecting means. Information providing means for providing the information on the individualized product to the user terminal of the second user different from the first user via the communication line, and the information providing means. Opinion providing means for receiving the opinion information transmitted from the user terminal of the second user and providing the opinion information from the second user to the user terminal of the first user via the communication line. Be prepared.

With this configuration, the specification selecting means allows the specification of the product to be selected by the first user. And
The information providing unit provides the second user who is different from the first user with the information about the individual specification product for which the specification is selected. In this way, the first user can provide other person (second user) with the information of the individualized product selected by the first user.

The opinion providing means provides the first user with the opinion from the second user.
In this way, the first user can obtain the opinions of others regarding the above-mentioned individualized product.

In this way, the information processing device acts as an intermediary to enable exchange of opinions between the first user and the second user, so that the first user can obtain the first information regarding the customized product. The opinions of the second user can be easily obtained, and the purchase of the product can be considered by using this opinion as reference information. That is, the convenience for the user is improved.

Here, the information providing means may be configured to provide information to the user terminal of the second user designated by the operation of the user terminal by the first user.

[0012] Specifically, the information providing means, for example, contacts the user terminal of the second user designated by the first user by e-mail, and relates to the individualized product by the URL provided by this e-mail. A web page in which information is described may be provided to the user terminal.

By doing so, the first user can ask an acquaintance, a relative, or the like for an opinion on the individual specification product, and convenience is improved.

The second user is not limited to the one designated by the first user, but is, for example, a user set in the information processing apparatus (for example, a user set by a user registered in the information processing apparatus in advance). ), Or an unspecified number of users (for example, open to a website without access restriction).

Further, there may be a plurality of users who receive the information regarding the individual specification product. In this case, not only the opinion of the user who receives the information is provided to the first user, but also between the plurality of users, You may make it offer mutual opinion.

That is, the information providing means is different from the user terminal of the second user who has specified the information regarding the individualized product by the operation of the user terminal by the first user, and the first and second users. It is configured to be provided to each of the user terminals of the third user.

Then, the opinion information transmitted from the user terminal of one of the second and third users who have been provided with the above information is received, and the opinion information from that user is received from the user terminal of the other user. And an opinion transmitted from the user terminal of the other user who has been provided with opinion information by the inter-user opinion providing means. It may be configured to receive information and provide opinion information from the user to the user terminal of the first user via the communication line.

In this way, the inter-user opinion providing means provides the third user with the opinion information of the second user. Therefore, the third user can refer to the opinion of the second user and state his or her own opinion with respect to the first user. This allows the first user to easily obtain multifaceted opinions.

Here, the user-to-user opinion providing means receives the opinion information from one of the second and third users in accordance with the operation of the user terminal by the first user, and sends the opinion information from the other user to the user of the other user. The terminal is preferably configured to be prohibited from being provided.

Accordingly, the first user can set permission or prohibition of mutual opinion provision between the second user and the third user, so that the second user and the third user can Considering the relationship, the first user is
It is possible to obtain appropriate opinion information from users of.

Further, in response to the operation of the user terminal by the second user who has been provided with the information on the individualized product by the information providing means, the second user is required to perform a procedure for purchasing the individualized product. You may make it provide the sales support means to support.

This allows the second user to purchase the individual specification product, not the first user who selects the specification. For example, the second scheduled to purchase the product
It is assumed that the first user selects the product specifications on behalf of the second user based on the request from the user.

Also in this case, the information processing device acts as an intermediary to allow online exchange of opinions between the first user and the second user, improving convenience for the user and The second user is smoothly guided to purchase the customized product.

The purchase support means specifically gives the second user a user ID and a password, provides the second user with an estimate of the customized product, and actually It is sufficient to apply for a business negotiation on behalf of the second user to a sales agent that sells the product.

Further, the sales support means, for the first user, in response to the operation of the user terminal by the first user,
It goes without saying that the first user may be configured to support the procedure regarding the purchase of the individual specification product for which the specification is selected.

Further, the second user who receives the information provided by the information providing means selects a specification in accordance with the operation of the user terminal and sets a new individual specification product.
The specification selecting means may be provided, and the opinion providing means may be configured to provide the user terminal of the first user with the information regarding the new individual specification product set by the second specification selecting means.

By doing so, the second user himself / herself sets a new individual specification product different from the individual specification product set by the first user, and proposes it to the first user in reverse. Will be possible. By thus diversifying the opinions of the second user, the convenience of the first user who receives the opinions of the second user (new customized vehicle) is significantly improved.

The specification selecting means is configured so that a plurality of individual specification products can be set in accordance with the operation of the user terminal by the first user, and the information providing means allows the first user to operate the user terminal. Accordingly, the information regarding each of the plurality of individualized products may be provided to the user terminal of the second user.

In this way, by making it possible to provide the user terminal of the second user with information regarding each of the plurality of individualized products, the information provided to the second user can be diversified and the convenience for the user can be improved. improves. This is, for example, the first
Can be effectively used when the user is wondering which of the plurality of individual specification products is better.

As described above, in the case where the information providing means provides the information regarding a plurality of individual specification products, the information providing means simultaneously arranges the information regarding the individual specification products in the user terminal of the second user. You may comprise so that it may be displayed.

By doing so, the information on a plurality of individualized products is displayed simultaneously on the user terminal of the second user, so that the plurality of individualized products can be easily compared.

In contrast to this, the information providing means uses a screen having the same format as the specification selection screen which the specification selection means causes the user terminal to display the information regarding the plurality of individual specification products on the user terminal of the second user. It may be configured to be displayed.

Specifically, the specification selecting means is caused to display a specification selecting screen configured such that a plurality of options for specifications are displayed on the user terminal and the user terminal can select and operate each option. In the specification selection screen in which the option relating to each individualized product is preselected on the user terminal of the second user, the information providing means is related to each individualized product by the user terminal. The specification selection screen in which the selection operation of options other than the options is restricted may be displayed.

That is, on the specification selection screen displayed on the user terminal of the second user by the information providing means, different options among a plurality of individual specification products are configured to be selectable, and one option is selected. When operated, one individual specification product corresponding thereto is configured, and when the other option is selected and operated, the other individual specification product corresponding thereto is configured. In this way, the second user is made to experience the product specification selection procedure in a simulated manner. By doing this, not only can information on a plurality of individual specification products be provided accurately, but the system's awareness will increase and it will lead to the discovery of new customers.

Further, the second user is composed of a plurality of users, and the information providing means is provided to provide the user terminals of the plurality of second users with information regarding each of the plurality of individualized products. In the first aspect, the opinion providing means aggregates opinion information transmitted from the user terminals of the plurality of second users with respect to the plurality of products.
May be configured to be provided to the user terminal of the user of.

Here, the second user may be an acquaintance or a relative of the first user, or may be an unspecified number of users.

According to the above configuration, the plurality of second users are provided with the information regarding each of the plurality of individual specification products. At this time, the second user is allowed to make an opinion in a selection format (voting format) which of the plurality of individual specification products is good, for example. Then, the opinion providing means, for example, totals the degree of support for each individual specification product and provides the total result to the first user. By thus collecting the opinions of a plurality of users in the information processing apparatus and then providing the opinions to the first user, the first user can easily obtain an opinion that is difficult for an individual to obtain. Therefore, the convenience for the user is improved.

Further, the information providing means may be configured to restrict provision of a part of the information regarding the individual specification product.

[0039] Here, as the partial information for restricting the provision, for example, price information of the individual specification product is given as an example.

That is, according to the above arrangement, the second user is restricted from being provided with, for example, price information of the individual specification product. This makes it possible to provide the first user with the opinion of the second user who is another person while protecting the privacy of the first user. It should be noted that the partial information for restricting the provision may be set according to the request from the first user.

A second aspect of the present invention relates to an information processing program for controlling the above information processing device, and the information processing program according to the second aspect of the present invention provides the information processing device according to the first aspect.
The specification selection process for selecting specifications according to the user's operation of the user terminal and setting the individual specification product, and the information regarding the individual specification product selected by the specification selection process are different from those for the first user. An information providing process to be provided to the user terminal of the second user via the communication line, and opinion information transmitted from the user terminal of the second user who has been provided with information by the information providing process, The opinion providing process of providing the opinion information from the second user to the user terminal of the first user via the communication line is executed.

A third invention relates to a recording medium having an information processing program for controlling the information processing apparatus recorded therein. In the third invention, the information processing program includes:
In the information processing device, a specification selection process of selecting a specification and setting an individual specification product according to the operation of the user terminal by the first user, and information regarding the individual specification product selected by the specification selection process, From the information providing process of providing the user terminal of the second user different from the first user via the communication line, and the user terminal of the second user receiving the information by the information providing process. Upon receiving the transmitted opinion information, the opinion providing process of providing the opinion information from the second user to the user terminal of the first user via the communication line is executed.

According to a fourth aspect of the present invention, the information processing apparatus and the user terminal, which are connected so as to be capable of two-way communication, are used, and in response to a specification selection request of a product from the user terminal, the information processing apparatus sets the above specification. The present invention relates to an information processing method for presenting information on a selected individual specification product to the user terminal.

In the information processing method according to the fourth aspect of the present invention, the information processing apparatus selects a specification according to the operation of the user terminal by the first user, and sets a specification-specific product. From the information processing device to the first
A user terminal of a second user different from the above-mentioned user, an information providing step of providing information regarding the individual specification product selected in the specification selecting step, and the information processing apparatus providing the information in the information providing step. An opinion providing step of receiving the opinion information transmitted from the user terminal of the second user, and providing the opinion of the second user to the user terminal of the first user from the information processing device Be prepared with and.

According to these second to fourth inventions, the same effects as those of the first invention can be obtained.

[0046]

As described above, according to the information processing apparatus, the information processing program, the recording medium recording the program, and the information processing method according to the present invention, the information regarding the customized product selected by the first user is provided. Is provided to a second user different from the first user, and further, an opinion about the individualized product from the second user is provided to the first user. In this way, by allowing the first user and the second user to exchange opinions via the information processing device, the user's request can be satisfied, and as a result, the convenience of the user is improved. Can be made.

[0047]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings. In the system of this embodiment, a user (hereinafter, also referred to as a customer) himself / herself selects desired specifications for a plurality of preset items, based on a standard specification vehicle (base specification vehicle) having predetermined specifications / equipment. This is the vehicle quotation / ordering system S (BTO system), and the vehicle for which the specifications have been selected in this manner will be referred to as an individual specification vehicle.

(Overall Configuration of Hardware) FIG. 1 is a conceptual diagram showing the overall configuration of a customized vehicle quotation / ordering system S.

In the figure, reference numeral 1 is a server computer for an automobile manufacturer that produces an individualized vehicle for which specifications are selected and ordered by the individualized vehicle estimation / ordering system S, and is mainly a user terminal described later. 2 or functions as an application server for the sales agency terminal 4. This server computer may be present in the automobile manufacturer, or may be operated by another operator outside the automobile manufacturer (hereinafter, referred to as a vehicle manufacturer server in the present embodiment). Called).

The vehicle manufacturer's server 1 uses a general method as needed during its operation, using a price database (DB) 11, a purchase support information DB 12, and a customer DB 1.
3 and can be accessed.

In the price DB 11, the retail price desired by the automobile manufacturer (hereinafter referred to as the manufacturer's suggested retail price) is associated with the identification information for identifying each specification for each specification that can be selected as an individual specification vehicle in the system S. It is stored in a pre-stored state. Along with this, the price DB 11 stores an estimated price to be presented to each user when each sales agent sells each specification, for each sales agent. The estimated price for each specification is appropriately changed / updated.

In the purchase support information DB 12, information on various screens (FIGS. 3 to 17) displayed on the user terminal 2 in the personalized vehicle quotation / ordering system S and the personalized vehicle in the present system S can be selected. Information of various specifications (each option) is stored.

In the customer DB 13, information regarding the individualized vehicle which the user has already selected in the system S, the estimated price of the individualized vehicle presented to each user, and the like are issued to each user. It is stored in a state associated with the existing user ID. Each user can access the information stored in the customer DB 13 by performing the authentication with the user ID and the password.

A user terminal (customer terminal) 2 comprises a personal computer. The user terminal 2 may be a mobile information terminal, a mobile phone, or the like. The user terminal 2 is operated by a user who uses the system S, and may be installed in the user's home or the like, or may be installed in each sales agency.

Reference numeral 31 is the Internet, which is a typical communication line.

Reference numeral 4 denotes a computer (referred to as a sales agent terminal in the present embodiment) existing in a sales agent that sells the automobile of the automobile manufacturer.

In the above structure, the vehicle manufacturer server 1, the user terminal 2, and the sales agency terminal 4 send and receive information regarding quotation / ordering of a customized vehicle, which will be described later, via the Internet 31 in general. Bidirectional communication can be performed in accordance with a typical communication method.

Reference numeral 51 denotes a progress management computer, which is a computer for managing the progress status from the provision of the estimated price to the negotiation / contract in the present system S. The progress management computer 51 is connected to the vehicle manufacturer server 1 via a dedicated line.

Reference numeral 52 is a production control computer,
This is a computer that manages the assembling status of the individualized vehicle ordered by the system S. 53
Is a computer for physical distribution management, which is a computer for managing the transportation status and the like of the assembled customized vehicle.

These computers 51 to 53 are configured to be able to access each other via the intranet 32 as needed during their operation.

The vehicle manufacturer server 1, the user terminal 2, the sales agent terminal 4, and the progress management, production management, and distribution management computers 51 to 53 are a display such as a liquid crystal display, a keyboard as an input means, and a boot. Via a ROM that stores programs and the like, a RAM that temporarily stores various processing results, a storage device such as a hard disk drive (HDD) that stores programs and the like, and an external device and a communication line (Internet 31 or the like in this embodiment) And a pointing device such as a mouse, and a CPU (central processing unit) for controlling the entire device according to a program stored in the storage device. The display, the keyboard, and the pointing device provide a user with a so-called man-machine interface on each display screen described later.

In the present embodiment, the vehicle manufacturer server 1, the user terminal 2 and the sales agency terminal 4 are software (software program) of a general communication protocol capable of performing Internet communication, It has an Internet browser function and a mailer function for transmitting / receiving data via the Internet 31 according to software, and general software for drawing a browser.

Then, the above-mentioned software is appropriately executed by the CPU so that the vehicle manufacturer server 1, the user terminal 2 or the sales agency terminal 4, the user terminal 2 or the sales agency terminal 4 is connected to the Internet. In the state of being connected (logged in) to the vehicle manufacturer side server 1 via 31, a so-called server / client environment is formed.

(Functional System of Individualized Vehicle Estimating / Ordering System) FIG. 2 is a diagram showing a basic functional system of a processing module executed in the individualizing vehicle estimating / ordering system S. A block is a unit of software (software program) that is executed by the CPU of the vehicle manufacturer's server 1 and is roughly classified by function described later. In the present embodiment, this functional unit is referred to as a processing module. To call. These processing modules are stored in advance in the storage device or the like of the server 1 on the vehicle manufacturer side. The processing module may be recorded in a recording medium (not shown) such as a CD-ROM. In this case, the vehicle manufacturer server 1 reads the processing module recorded in the recording medium. Each processing module described later is executed in the vehicle manufacturer side server 1.

Here, the function of each processing module will be outlined.

Initial process (M1): While displaying the home screen (home page) of the personalized vehicle quotation / ordering system S on the user terminal 2, another screen for selecting specifications of the personalized vehicle, requesting a quotation, etc. Can be transitioned to.

Vehicle specification selection process (M2): The user (customer) of the user terminal 2 repeats the operation of selecting a desired specification from among the prepared options, so that the user terminal 2 receives the desired specification. Providing a selectable environment for individual vehicles. Further, when the specifications of the individualized vehicle are confirmed, the individualized vehicle storage process (M3) and the estimation request process (M
4) and the business negotiation application process (M5) can be performed.

Personalized vehicle storage processing (M3): If the user who has decided the specifications of the personalized vehicle desires, the personalized vehicle information is stored in the customer DB 13. From the personalized vehicle storage process (M3), a transition to the purchase review confirmation process (M6) is possible.

Quotation request processing (M4): If the user who has confirmed the specifications of the individual specification vehicle desires, it provides an environment in which the sales agent can be requested to estimate the sales price of the individual specification vehicle. Specifically, in this process, when a user requests a quote, the vehicle manufacturer server 1 sends a quote request notification mail (e-mail) to the sales agent (sales agent terminal 4) selected by the user himself. At the same time, the vehicle manufacturer's server 1 receives the estimation result of the sales agent.
From the user to the email address previously input by the user as a quotation result reply email. In the estimate request process (M4), it is possible to request an assessment of the trade-in vehicle together with the estimate request.

Business negotiation application processing (M5): When the user (customer) desires a business negotiation for the actual purchase of an individual specification vehicle whose specifications have been fixed, the sales agent is notified of this. Specifically, in this process, an electronic mail for notifying that the user has requested a business negotiation is transmitted from the vehicle manufacturer side server 1 to the target sales agency. Note that business negotiations between the sales agent and the customer are conducted outside this individualized vehicle quotation / ordering system S, and after the business negotiations at the sales agent,
As a method of actually ordering an individualized vehicle to an automobile maker, the sales agency terminal 4 to the vehicle maker side server 1 is used.
A method of making an order to the (progress management computer 51), a method of separately placing an order using a dedicated line, and the like are assumed.

Purchase confirmation confirmation process (M6): In the case where the user of the user terminal 2 stores the information of the customized vehicle in the customer DB 13, has already requested a quote, or has already applied for a business negotiation. The user is provided with information on the stored personalized vehicle and the history of the estimated price up to now. This purchase consideration process (M
From 6), it is possible to transit to the above-mentioned estimate request processing (M4), negotiation application processing (M5), and mediation processing (M9).

Delivery date inquiry processing (M7): The user (customer) who has ordered an individualized vehicle is notified of the status and delivery date until the individualized vehicle can be actually delivered.

Instruction processing (M8): A user (customer) is provided with a method of using the quotation / ordering system S for this customized vehicle and an explanation of each function.

Intermediary process (M9): Regarding personalized cars, exchange opinions between the user and acquaintances (process for acquaintances with acquaintances (M9-1)), and a large number of unspecified users Exchange opinions with other people (opinion collection processing of other users (M9-2)), exchange opinions with other users and acquaintances who are planning to purchase a car (auxiliary purchase assistance) An environment for processing (M9-3)) is provided.

Each of the above processing modules has a function of displaying various display screens, which will be described later, on the display of the user terminal 2 and realizing an input operation to the displayed window. As a result, each processing module described above is executed by the server 1 on the vehicle manufacturer side, and the browser program is executed by the user terminal 2, so that the display of the user terminal 2 displays various types shown in FIGS. Man-machine interface is provided by screen display. Using the man-machine interface, the user (customer) of the user terminal 2 can perform specification selection, quotation, ordering, etc. for a desired individual specification vehicle.

(Software Executed by Vehicle Maker Side Server 1) Next, regarding the software executed by the CPU of the vehicle maker side server 1, the display screens (FIGS. 3 to 17) in the above processing modules are displayed. It will be explained with reference to FIG.

-Initial Processing (M1) -FIG. 3 is a diagram showing an example of the home screen A-1 displayed by the initial processing (M1).
This is a screen displayed on the user terminal 2 when the user terminal 2 accesses the site of the system S.

The display screen shown in the figure includes a plurality of operation buttons. When the operation button of "About this site" or "Purchase procedure" is operated, the function of the instruction processing (M8) is performed. As a result, a predetermined explanation screen is displayed on the user terminal 2. Further, when the operation button of the “purchase consideration list” is operated, the function of the purchase consideration confirmation process (M6) is provided to the user terminal 2 (details of this will be described later). Furthermore, when the operation button of "delivery date inquiry of purchased vehicle" is operated, the function of the delivery date inquiry process (M7) is provided to the user terminal 2. in addition,
When the “opinion collection” operation button is operated, the function of the mediation process (M9) is provided to the user terminal 2 (details of this will be described later).

When the photograph portion of the sports type vehicle type A or the wagon type vehicle type B is clicked on the home screen A-1, the function of the vehicle specification selection process (M2) is performed on the user terminal 2. Provided.

-Vehicle Specification Selection Process (M2) -In the present embodiment, for convenience of explanation, the vehicle specification selection process (M2) is performed by the user for a sports type vehicle type A or a wagon type vehicle type B as an example. It is possible to select the specifications of individualized vehicles.

When the desired vehicle type is selected on the home screen A-1, the vehicle specification selection process (M2) causes
Based on the standard specification vehicle (base specification vehicle) of the selected vehicle type, the user himself / herself can perform desired specification selection and confirmation for a plurality of predetermined items. In other words, the various specifications (equipment) preset as standard specification vehicles inside the system are
New equipment (optional equipment) that is replaced with other specifications (equipment) or is not set in standard specification vehicles
Is added.

FIG. 4 is a diagram showing an example of the format of the vehicle specification selection screen B-1 displayed by the vehicle specification selection process (M2). In the vehicle specification selection screen B-1, the upper half area is Exterior photo and interior photo of the selected car model on the home screen A-1, "ZOOM" button that can magnify those photos, "Product information" button that can display various information about the car model, specifications selected by the user Manufacturer's suggested retail price (vehicle price Total) for each vehicle (as one individual specification vehicle) according to the above, "Details" button capable of displaying details of the manufacturer's suggested retail price,
Further, details are displayed for each item of the specifications selected by the user.

In the lower half area of the vehicle specification selection screen B-1, a plurality of selection processes (steps) related to the individual specification vehicle selection work are displayed in a folder format. Here, the selection process includes an engine selection process (first step), a drive system selection process (second step), an exterior selection process (third step), an interior selection process (fourth step),
It is composed of an electrical equipment selection process (fifth step) and a sales company option selection process (sixth step).

In the example of FIG. 4, the state in which the folder in the third step is selected is displayed. In the selected folder (active state), the specification items to be selected by the user in that step are selected. Possible options are displayed as images such as photos, names, prices, and wearing restrictions. In response to the user selecting a desired option (specification) from the displayed options, the vehicle manufacturer's server 1 refers to the price DB 11 using the selected specification information as a key to determine the relevant specification. Get the manufacturer's suggested retail price. In this way, the manufacturer's suggested retail price for each vehicle displayed in the upper right of the vehicle specification selection screen B-1 is updated and displayed.

Further, in the lower half area of the vehicle specification selection screen, a "HOME" button capable of jumping to the home screen A-1 (FIG. 3), a "BACK" capable of transiting to the selection step before and after, and The "NEXT" button is displayed.

In this way, by sequentially performing the selection operation on the vehicle specification selection screen B-1, the user (customer) of the user terminal 2 can select the customized vehicle of the selected desired vehicle type by the user's own interactive game. The user can easily make a selection by a sensational operation, and the user can experience the sensation that an engineer of a car tuning shop tunes the car (specification selecting means).

When the selection of all the specification items required for the specification of the individual specification vehicle is completed on the specification selection screen B-1, the identification information (specification number) for the individual specification vehicle of the user is selected. , Above specification selection screen B
Each of the operation buttons of "memorize", "quotation request", and "business negotiation application" displayed in the lower half area of -1 is configured to be operable. Of these, when the operation button for "quote request" is operated, the process proceeds to the above-mentioned estimate request process (M4), and when the operation button for "negotiation application" is operated, the process proceeds to the above-mentioned negotiation application process (M5) (sales). Support means). Also,
When the "memorize" operation button is operated, the process moves to the individual specification vehicle storage process (M3).

-Individual vehicle storage processing (M3) -This individual vehicle storage processing (M3) is performed by the ID.
The password input screen C-1 is displayed on the user terminal 2. In this screen, the user of the user terminal 2 has the user ID (member I) previously issued to the user.
By inputting D) and the password and operating the "send" button, it is possible to log in to the present system S (vehicle manufacturer server 1). When the login is completed, the information regarding the individual specification vehicle selected in the vehicle specification selection process (M2) is stored in the customer DB 13 in a state associated with the user ID. Then, after that, the process proceeds to the purchase review confirmation process (M6).

-Purchase Review Confirmation Process (M6) -FIG. 6 is a diagram showing an example of the purchase review information list screen D-1 displayed by the purchase review confirmation process (M6). As described above, the purchase consideration confirmation process (M6) is also started when the operation button of the “purchase consideration list” on the home screen A-1 (FIG. 3) is operated. In this case, Before the purchase consideration information list screen D-1 is displayed, the ID / password input screen (see FIG. 5) is displayed on the user terminal 2 for authentication, and then the purchase consideration information list screen D-1 is displayed.
Is displayed on the user terminal 2.

On the purchase consideration information list screen D-1, information on the individualized vehicle stored in the customer DB 13 for the user (column "Purchase examination list") and information on the evaluation of the trade-in vehicle (" A list is displayed for "Simple trade-in assessment list" column). When the user selects and operates the "details" button provided for the desired display item, a screen (not shown) showing the detailed contents of the selected item is displayed on the user terminal 2 of the user. .

Further, in the display item of the individual specification vehicle, each button of "quote" and "business negotiation" is provided.
When the "quote" button is operated, a transition is made to the quotation request processing (M4) for the individual specification vehicle, and when the "business negotiation" button is operated, the business negotiation application processing for the individual specification vehicle ( Transition to M5) (sales support means). In addition, in the display item of the customized vehicle for which the quotation request or the negotiation application has already been made, the quotation number or the negotiation number is displayed instead of the "quotation" or "business negotiation" button.

In addition, a check box of "select" is provided at the left end of the display item of the individual specification vehicle, and the individual specification vehicle with the check box checked is
It is the target of the mediation process (M9) described later. It is also possible to check a plurality of check boxes, and in this case, there are a plurality of target individual specification vehicles.

On the purchase consideration information list screen D-1, a "HOME" button capable of jumping to the home screen A-1 (FIG. 3) is displayed. In addition, the buttons for "Knowing acquaintances", "Gathering opinions of other users", and "Assistance for purchasing acquaintances" are displayed. Check one of the "Select" check boxes above. When any of the above buttons is operated, it is possible to transition to the intermediary process (M9) for the individual specification vehicle with the check.

Next, in the intermediary process (M9), each process of acquaintance's product evaluation process (M9-1), other user's opinion collection process (M9-2), and acquaintance's purchase assistance process (M9-3). Will be explained individually.

-Advertising process for acquaintance (M9-1) -Here, user A (purchaser considering) purchasing a car selects a plurality of individualized cars and is a acquaintance. As an example, a case of requesting opinions about the plurality of individual specification vehicles from B to user D (participation attendee) is given.
The process (M9-1) for the accreditation of acquaintances will be described.

The process (M9-1) for evaluating the acquaintance is as follows:
In the purchase consideration information list screen D-1, which is executed when the button of "exhibition to acquaintance" is selected and operated, as shown in FIG.
The setting screen E-1 as an example is displayed on the user terminal 2 of the user A who is a purchaser.

On the setting screen E-1, as an image of the individual vehicle (individual vehicle proposed to acquaintance) selected on the purchase consideration information list screen D-1, an image such as a photograph, a price (manufacturer's retail request) Price or estimated price),
Specifications (when a plurality of individual specification vehicles are targeted, differences in specifications) and sales companies (sales companies that have requested quotation) are displayed.

Further, the setting screen E-1 is provided with a column of "comment setting", and when the "edit" button is selected and operated, the user A is acquainted with user B to user B. You can edit the comment to D.

Further, the setting screen E-1 is provided with a column of "display screen setting", in which user B ...
The configuration and the like of the screen displayed on the user terminal 2 of the user D (exhibition screen E-2 described later) are set. In this column,
Two check boxes, "simultaneous display" and "single display" are provided, and these check boxes are configured to be selected by alternative. In the illustrated example, "simultaneous display" is selected. Details of the "simultaneous display" and the "single display" will be described later.

Further, in the "display screen setting" column, it is set whether or not it is allowed to transfer the information about the individual specification vehicle from the user B to the user D to another user (for example, the user E). There are two check boxes, “allow” and “prohibit”, which are configured to be selected by alternative. In the illustrated example, "prohibition" is selected.

The setting screen E-1 is also provided with a column for "participant meeting participant setting". By operating the "edit" button here, information about the participants, that is, individualized vehicles, is displayed. It becomes possible to set a user to be provided. Here, a name and an email address are designated, and in the example shown in the figure, "user B", "user C", and "user D" are set.

Further, in the "Production Participant Participant Setting" field, whether or not the reverse proposal is allowed, whether or not the opinion link is performed, and whether or not the price of the customized vehicle is displayed for each of the above participants Is configured to set.

Here, the reverse proposal is a participant (user B to
User D) Proposing to the user A the customized vehicle set by the user, in reverse. In the illustrated example, since the user B has the counter-proposal set to “prohibited”, the user B cannot make the counter-proposal to the user A. Also,
Since the user C and D have the counter-proposal set to “permissible”, the users C and D can make a counter-proposal to the user A.

[0104] Further, the above-mentioned participant will give his / her own opinion to the user A. The opinion link is to set whether or not the opinion of a certain participant is shown to other participants. is there. That is, it is set whether or not to exchange opinions among a plurality of participants. In the illustrated example, the opinion link of “user B” is set to, but this shows the opinion of user B to users C and D (that is, displayed on the user terminals 2 of users C and D). It means that the opinion of the user B is displayed on the product review screen E-2). On the other hand, "user D" has nothing set in the opinion link, which means that the opinion of user D is not shown to users B and C.

Further, the price is the manufacturer's suggested retail price or the estimated price, and the price is not displayed on the participant's product evaluation screen E-2 set to be hidden here.

In this way, it is arranged to restrict the provision of a part of the information regarding the individual specification vehicle to the participants of the evaluation meeting. Thereby, the opinions of the users B to D can be provided to the user A while protecting the privacy of the user A.

When the “OK” button is selected and operated after setting each setting item on the setting screen E-1, the vehicle manufacturer server 1 sends the setting screen E-
An e-mail in which the URL of the product evaluation screen E-2 is described is transmitted to the user terminal 2 of each participant designated in 1.

The participant who received the above e-mail is U
When the RL is specified, the product evaluation screen E-2 shown in FIG. 8 is displayed on the user terminal 2 of the participant (information providing means).

The product evaluation screen E-2 shown in the figure exemplifies the product evaluation screen E-2 relating to the user D who is one of the participants. The product evaluation screen E-2 is configured to simultaneously display the information regarding the customized vehicle as set in the setting screen E-1. This simultaneous display is a display mode in which information regarding each individualized product is displayed side by side, as shown in FIG. By doing this,
Each user can easily understand the specification difference between a plurality of individual specification vehicles.

In this simultaneous display, the image and the price (the setting screen E
-1 is not displayed when it is set to be hidden), the specification and the sales company are displayed. Further, a "details" button is provided for each individual vehicle, and by selecting this button, a screen (not shown) showing detailed information of each individual vehicle is displayed on the user terminal 2. It

Here, the case where the single display is set on the setting screen E-1 will be described. When the single display is set, the product evaluation screen E-2 has the structure as shown in FIG. To be done. In the display form of this single display, the information regarding the individual vehicle according to the proposal is displayed on the vehicle specification selection screen B-
It is displayed using the format 1 (FIG. 4). That is, together with the external image and the interior image, a plurality of selection processes (steps) related to the individual-specific vehicle selection work are displayed in a folder format in which a plurality of sheets are stacked. In each of the folders, the options selected in the customized vehicle according to the proposal of the user A are made active (selective operation possible), and the options not selected are made inactive (selective operation impossible) ( (In the example, a cross is attached). In this way, the customized vehicle according to the proposal of the user A is specified. Further, when a plurality of individual specification vehicles (individual specification vehicles according to the first and second proposals) are proposed, the options selected by the plurality of individual specification vehicles are activated together. That is, as shown in the figure, the second and fourth options from the left in folder 3 are activated. When a participant of the fair selects and operates one of the two options, the individualized vehicle becomes the individualized vehicle according to the first proposal, and when the other one is selected and operated, the individualized vehicle becomes It is designed to be a customized vehicle according to the second proposal. Further, when the specification difference between a plurality of individual specification vehicles extends over a plurality of selection processes (for example, the options in the exterior selection process (folder 3) and the electrical equipment selection process (folder 5) are different, the folder 3
And a plurality of options are activated in each of the folders 5), for example, when the option of the individualized vehicle according to the first proposal is selected and operated in the folder 3, in the folder 5, the first option It suffices if the option of the customized vehicle according to the proposal is automatically activated.

In this way, by displaying the information of the personalized vehicle related to the proposal of the user A by using the format of the vehicle specification selection screen B-1, the participants of the product fair can also see the information of the personalized vehicle. You can experience the specification selection procedure in a simulated manner. As a result, the recognition of the personalized vehicle quotation / ordering system S is improved, which leads to the discovery of new customers.

It should be noted that the number of personalized vehicles related to the proposal of user A is 1
In this case as well, in this case, as shown in FIG. 8, the image, price, specification and sales company are displayed as the information regarding the individual specification vehicle, and as shown in FIG. 11, the vehicle specification is displayed. There is provided a mode of displaying using the format of the selection screen B-1.

On the product evaluation screen E-2 shown in FIG. 8, the comment set by the user A is displayed in the column of "Comment from Mr. A". Furthermore, when the opinion link is set on the setting screen E-1, a column of "voice of participant in product evaluation meeting" is provided, and this column has been written so far (on the side of the vehicle manufacturer). The comments of the participants (here, users B and C) received by the server 1 are displayed (inter-user opinion providing means). The above setting screen E-1
In, when the opinion link is not performed, the column of "voice of participant in the evaluation meeting" is omitted. In addition, in the setting screen E-1 (FIG. 7), when transfer to another user is set to be permitted, a field for setting a transfer destination is provided (not shown in the figure).

Then, on the above-mentioned product evaluation screen E-2, there is provided a "comment setting" column for setting the comment of the participant (user D), and by operating the "edit" button here. , It becomes possible to edit the comment to the user A. In addition, a "reverse suggestion" button is provided in the "comment setting" field, and when this button is operated, the vehicle specification selection screen E-3 shown in FIG. Is displayed (second specification selecting means).

This vehicle specification selection screen E-3 has substantially the same structure as the vehicle specification selection screen B-1 shown in FIG. 4, and the participants are selected by sequentially performing the selection operation on this vehicle specification selection screen E-3. User D can select the customized vehicle by himself. In addition, in this vehicle specification selection screen E-3, instead of the buttons of “memorize”, “estimate request”, and “business negotiation application”, a button of “read from own memo” and “O”
And a "K" button. If you select the "Read from my memo" button, ID /
After the authentication by the password input screen (see FIG. 5), the purchase consideration information list screen (see FIG. 6) related to the participant (here, user D) is displayed on the user terminal 2. When the user D selects a desired individual vehicle on the purchase consideration information list screen, the screen returns to the vehicle specification selection screen E-3 (FIG. 9). At this time, this vehicle specification selection screen E-3
Indicates that the same option as the individualized vehicle selected on the purchase consideration information list screen is selected. That is, the user D can set the personalized vehicle stored in his / her customer DB 13 as the personalized vehicle that is reversely proposed to the user A.

Then, after the selection of the individual specification vehicle on the vehicle specification selection screen E-3 is completed, if the "OK" button provided on this screen E-3 is operated, the individual specification vehicle is reversely proposed. It will be set to a customized vehicle. The personalized vehicle according to the counter-proposal set by the participant in this way is also displayed on the product fair screen E-2 of the other participant when the opinion link is set. For example, on the product review screen E-2 shown in FIG. 8, the information on the individualized vehicle related to the user C's reverse proposal is displayed side by side with the information on the individualized vehicle proposed by the user A.

Then, on the above-mentioned evaluation screen E-2,
If the "return" button is operated after setting each item and the like, each information set on this screen E-2 is transmitted to the vehicle manufacturer side server 1.

When the vehicle manufacturer server 1 receives the information from each participant, the URL is displayed on the user terminal 2 of the user A.
Send the e-mail containing the above. When the user A designates the URL, the result screen E-4 is displayed on the user terminal 2 (opinion providing means).

On the result screen E-4, the information on the individualized vehicle proposed by the user A and the information on the individualized vehicle reversely proposed by the participant (here, the user C) are displayed. In addition, the comment of each participant is displayed in the column “Voice of the participant of the evaluation meeting”. When the user A operates the button of "retransmission", the screen returns to the setting screen E-1 shown in FIG.

In this way, the accreditation process for acquaintances (M9-
In 1), a user (user A) who is considering purchasing a car can easily obtain the opinions of acquaintances (user B to user C) about the individualized car online before the purchase. . As a result, the user A can consider purchasing the customized vehicle with reference to these opinions, which improves the convenience of the user.

-Opinion Collection Process of Other User (M9-2) -Here, user A (purchaser considering) purchasing a car selects a plurality of customized cars and a large number of users ( The opinion collection process (M9-2) of another user will be described by taking as an example a case where an opinion (questionnaire) about the plurality of individualized vehicles is requested to another user.

Other user opinion collection processing (M9-2)
Is executed when the "collection of opinions of other users" button is selected on the purchase consideration information list screen D-1, and the setting screen F-1 shown in FIG. It is displayed on the user terminal 2 of A.

The setting screen F-1 is substantially the same as the setting screen E-1 displayed in the acquaintance process M9-1 for acquaintances. In this setting screen F-1, information on the individualized vehicle (individualized vehicle proposed to acquaintance) selected on the purchase consideration information list screen D-1 (FIG. 6) and the comment of the user A are set. There is a column for "comment setting".

Further, the setting screen F-1 is provided with a column of "display screen setting", in which two check boxes "simultaneous display" and "single display" are provided. , Are configured to select one of these. In the illustrated example, "simultaneous display" is selected.

The setting screen F-1 displayed in the other user's opinion gathering process M9-2 shows that the acquaintance process M9-
The major difference from the setting screen E-1 displayed in 1 is
The point is that the "opinion collection method" column and the "opinion collector setting" column are provided.

Of these, in the column of "Opinion collection method",
Check boxes for "vote", "comment", and "reverse proposal" are provided. Here, when the check box of "Vote" is checked, it is possible to vote on a large number of other users which one of the plurality of individual specification vehicles proposed by the user A is better on the opinion collection screen F-2 described later. Make sure you select the format. If you have checked the "Comment" check box, the opinion collection screen F
At -2, another user can input a comment.
Further, when the check box of "reverse proposal" is checked, it is possible to reverse propose the individual specification vehicle for which the specification is selected by another user on the opinion collection screen F-2.

[0128] In the "Opinion collector setting" column, "H
Two check boxes of "P viewer" and "opinion number user" are provided. When the check box of "HP viewer" is checked, all users linked to the system S are provided with the opinion collection screen F-2 related to the user A.
To be accessible. Specifically, home screen A-1
When the “opinion collection” operation button (FIG. 3) is operated, the user's user terminal 2 is caused to display the opinion collection screen F-2 for the user A. on the other hand,
When the check box of "Opinion number user" is checked, only the user who has previously registered in this system S as an opinion number user can access the opinion collection screen F-2 related to the user A. To do. Specifically, an e-mail is sent to the user terminal 2 of the opinion number user, and by designating the URL described in this e-mail, the opinion collection screen F-2 related to the user A is displayed. It is displayed on the user terminal 2 of the second user.

When the "OK" button is selected and operated on the setting screen F-1 after setting each setting item, according to the setting of the "opinion collector setting" column,
The vehicle manufacturer side server 1 links the opinion collection screen F-2 relating to the user A to the operation button of “collection of opinions” on the home screen A-1 (FIG. 3), and the user terminal 2 of the opinion number user. Or send an email to.

[Opinion collection] on the home screen A-1
When the operation button is selected or the URL of the transmitted electronic mail is designated, the opinion collection screen F-2 (FIG. 13) is displayed on the user terminal 2 (information providing means).

The opinion collection screen F-2 has substantially the same structure as the product evaluation screen E-2 displayed in the product evaluation processing M9-1 for acquaintances. That is, on the screen F-2, the information regarding the customized vehicle is displayed. Although the example shown in the drawing shows the display form of simultaneous display, it may be the display form of single display depending on the setting on the setting screen F-1. In addition, when another user makes a reverse proposal, information regarding the individual specification vehicle related to the reverse proposal is also displayed.

The comment set by user A is
In addition to being displayed in the "Comment from a certain user" column, if "Comment" is checked on the setting screen F-1, a "Comment setting" column for setting the comment of other users is provided. . "Edit" here
By operating the button, another user
It will be possible to edit comments to. If "reverse suggestion" is checked on the setting screen F-1, a "reverse suggestion" button is provided in the "comment setting" field. On the vehicle specification selection screen E-3 (FIG. 9), as described above, it becomes possible to select the specification of the individual specification vehicle (second specification selection means).

Furthermore, "vote" is displayed on the setting screen F-1.
When is checked, the opinion collection screen F-2 is provided with a "voting" column. Here, check boxes are provided for the individual specification vehicle (proposal) proposed by the user A and the individual specification vehicle (reverse proposal) related to the reverse proposal when another user makes a reverse proposal. The other user selects one of them.

In addition, a column of "voice of participant inquiring opinion" is provided, and in this column, comments of each user so far received are displayed.

Then, on the opinion collection screen F-2, if the "return" button is operated after setting each item, each information set on this screen F-2 is sent to the vehicle manufacturer side server 1. To be done.

The vehicle manufacturer's server 1 sends the opinion collection screen F-2 for user A, for example, when a predetermined condition is satisfied.
When one week has passed since the release of the, and when the opinions from other users exceeded 100, whichever comes first, the opinions from other users are aggregated (for example, the voting results are aggregated) . Then, the electronic mail in which the URL is described is transmitted to the user terminal 2 of the user A. When the user A specifies the URL, the result screen F-3 is displayed on the user terminal 2 (opinion providing means).

The result screen F-3 is substantially the same as the result screen E-4 displayed in the acquaintance process M9-1. On the result screen F-3, information on the personalized vehicle (,) proposed by the user A and information on the personalized vehicle () reversely proposed by another user are displayed. In addition, the comments of each participant are displayed in the "Voice of participants" column, and each individual specification vehicle (
The degree of support of ~) is displayed (a pie chart in the example).

Thus, the opinion collection process for other users (M9
In -2), the user (user A) who is considering purchasing a car can easily obtain the opinions of many users about the customized car online before the purchase. Such an opinion is difficult for the user A to obtain. As a result, the user A can consider purchasing the customized vehicle with reference to these opinions, which improves the convenience of the user.

-Acquaintance Purchase Assistance Process (M9-3) -Here, user A (specification selector) receives a request from user D (planned purchaser) who is planning to purchase a vehicle, and receives a customized vehicle. The purchase assistance process (M9-3) of the acquaintance will be described by taking as an example a case in which a plurality of individual cars are selected and the user D is offered a plurality of individual specification vehicles. In the purchase assistance process of the acquaintance (M9-3), for example, the sales representative of the sales agency selects an individualized vehicle according to the request from the customer, and proposes the individualized vehicle to the customer. It is also available in the case.

This acquaintance's purchase assistance process (M9-3) is
On the purchase consideration information list screen D-1 (FIG. 6),
The setting screen G-1 is executed when the button of "Purchase assistance for acquaintances" is selected and displayed, and the setting screen G-1 shown in FIG.

This setting screen G-1 is substantially the same as the setting screen E-1 displayed in the acquaintance process M9-1 for acquaintances. In the setting screen F-1, information on the individualized vehicle (individualized vehicle proposed to the user D who is a prospective purchaser) selected on the purchase consideration information list screen D-1 (FIG. 6) and the user A. There is a "comment setting" column for setting a comment.

Further, the setting screen G-1 is provided with a column of "display screen setting", in which two check boxes "simultaneous display" and "single display" are provided. , Are configured to select one of these. In the illustrated example, "simultaneous display" is selected. Further, there are provided two check boxes, "permit" and "prohibit" for setting the permission / prohibition of transfer, and the check boxes are configured to be selectively selected. In the illustrated example, "prohibition" is selected.

Then, the setting screen G-1 is provided with a "Purchaser setting" field, and the user who plans to purchase the individualized vehicle by operating the "Edit" button ( That is, information about the user D) can be input. Here, "name", "email address",
It is configured to input each item of "address", "telephone number", "ID assignment", "password" and "reverse proposal". Here, “ID assignment” is an item for setting whether or not to assign the user ID of the present system S to the prospective purchaser. In the example shown in the figure, "Yes" for assigning the user ID
Is set to. The "password" is an item for setting a password related to the user ID. The “reverse proposal” is as described above. In addition, "Personal entry" in each item means a prospective purchaser (user D)
Means to enter.

When the "OK" button is selected and operated on the setting screen G-1 after setting each setting item, the setting screen G- from the server 1 on the vehicle manufacturer side is displayed.
The electronic mail in which the URL of the proposal screen G-2 is described is transmitted to the user terminal 2 of the user D who is the prospective purchaser designated in 1.

When the user D who receives the above-mentioned e-mail specifies the URL, the user terminal 2 displays the URL shown in FIG.
The proposal screen G-2 shown in 6 is displayed (information providing means).

The proposal screen G-2 has substantially the same structure as the product evaluation screen E-2 displayed in the product evaluation processing M9-1 for the acquaintance. That is, on the proposal screen G-2, the information regarding the customized vehicle proposed by the user A is displayed. The example shown in the drawing shows the display form of simultaneous display, but it may be the display form of single display depending on the setting on the setting screen G-1.

On the proposal screen G-2, the comment set by the user A is displayed in the column of "Comment from Mr. A", and the comment set by the user D to the user A is set. Column is provided. By operating the "edit" button here, the comment to the user A can be edited. If "reverse proposal" is allowed on the setting screen F-1,
A “reverse suggestion” button is provided in the “comment setting” field, and when this button is operated, as described above on the vehicle specification selection screen E-3 for reverse suggestion (FIG. 9),
It becomes possible to select the specifications of the individual specification vehicle (second specification selecting means).

Further, like the setting screen G-1, the proposal screen G-2 is provided with a "purchaser setting" column, and by operating the "edit" button, each item It becomes possible to input / edit. In addition, by operating the “OK” button in this field after inputting each item, the content is transmitted to the vehicle maker side server 1, and in this vehicle maker side server 1, the user D who is a prospective purchaser makes a copy. The user ID of the system S is given.

Further, the suggestion screen G-2 is provided with a button of "remember in my memo", and when this button is operated, the information regarding the proposed individualized vehicle is displayed by the user (user). It can be stored in the customer DB 13 (of D). As a result, on the purchase consideration information list screen D-1 (FIG. 6) of the user D, the information of the customized vehicle related to the proposal of the user A is displayed. By doing so, it becomes possible for the user D to request a quotation of the customized vehicle proposed by the user A and to apply for a business negotiation (sales support means).

Then, on the proposal screen G-2, if the "return" button is operated after setting each item, etc.,
Each information set on this screen G-2 is transmitted to the vehicle manufacturer side server 1.

When the vehicle manufacturer server 1 receives the information from the user D, the URL is displayed on the user terminal 2 of the user A.
Send the e-mail containing the above. When the user A specifies the URL, the result screen G-3 is displayed on the user terminal 2 (opinion providing means).

On the result screen G-3, information on the individualized vehicle proposed by the user A and information on the individualized vehicle reversely proposed by the user D are displayed. Further, the comment of user D is displayed in the "Comment from Mr. D" column. Further, when the "retransmission" button is operated on the result screen G-3, the setting screen G-1 shown in FIG. 15 is displayed.
Return to.

Thus, the acquaintance's purchase assistance process (M9-
In 3), even when the user A, who is different from the user (user D) who is planning to purchase the car, selects the specification of the individualized vehicle, the two can easily exchange their opinions about the individualized vehicle. It becomes possible to exchange. As a result, user convenience is improved.

As described above, in the personalized vehicle quotation / ordering system S according to the present embodiment, the vehicle manufacturer's server 1 intervenes to enable the exchange of opinions among a plurality of users, thereby improving user convenience. Can be significantly improved.

<Other Embodiments> In this embodiment, an automobile is taken as an example of a product for which specifications are to be selected and an order is placed, but the present invention is not limited to a vehicle such as an automobile, and mass production is possible. It is suitable for wide application to industrial products (for example, electrical products and prefabricated houses) in which a plurality of types of specifications or optional equipment can be set.

The BTO system (individual specification vehicle quotation / ordering system) does not force the vehicle manufacturers to adopt the vehicle manufacturers, but the vehicle dealers voluntarily adopt the vehicles at their own request. To do.

[Brief description of drawings]

FIG. 1 is a conceptual diagram showing an overall configuration of a personalized vehicle quotation / ordering system according to the present embodiment.

FIG. 2 is a diagram showing a functional system of a processing module executed in a personalized vehicle estimation / ordering system.

FIG. 3 is a diagram illustrating a home screen A-1.

FIG. 4 is a diagram illustrating a format of a vehicle specification selection screen B-1.

FIG. 5 is a diagram illustrating an ID / password input screen C-1.

FIG. 6 is a diagram illustrating a purchase consideration information list screen D-1.

FIG. 7: Setting screen E-1 displayed by acquaintance process
It is a figure which illustrates.

[FIG. 8] Product evaluation screen E-displayed by the process of acquaintance evaluation
It is a figure which illustrates 2.

FIG. 9 is a diagram exemplifying a vehicle specification selection screen E-3 for reverse proposal.

FIG. 10: Result screen E- displayed by the acquaintance process for acquaintances
It is a figure which illustrates 4th.

FIG. 11 is a product fair screen E-2 having a display form different from that of FIG.
It is a figure which illustrates.

FIG. 12 is a diagram illustrating a setting screen F-1 displayed by an opinion collection process of another user.

FIG. 13 is a diagram illustrating an opinion collection screen F-2 displayed by an opinion collection process of another user.

FIG. 14 is a diagram exemplifying a result screen F-3 displayed by the opinion collection process of another user.

FIG. 15 is a setting screen G- displayed by an acquaintance's purchase assistance process.
It is a figure which illustrates 1.

FIG. 16: Proposal screen G- displayed by the acquaintance's purchase assistance process
It is a figure which illustrates 2.

FIG. 17 is a result screen G- displayed by the acquaintance's purchase assistance process.
It is a figure which illustrates 3rd.

[Explanation of symbols]

1: Vehicle manufacturer server (information processing device) 2: User terminal 31: Internet (communication line) S: BTO system

Claims (14)

[Claims] 1. A product specification selection request from a user terminal connected via a communication line capable of two-way communication is accepted, and information on the specification-selected individual specification product is presented to the user terminal. A configured information processing apparatus, which relates to a specification selecting unit that selects a specification and sets an individual specification product according to an operation of a user terminal by a first user, and the individual specification product set by the specification selection unit Information providing means for providing information to a user terminal of a second user different from the first user via the communication line, and the second information received by the information providing means.
Receiving opinion information transmitted from the user terminal of the user of
An information processing apparatus, comprising: opinion providing means for providing opinion information from the second user to the user terminal of the first user via the communication line. 2. The information providing means according to claim 1, wherein the information providing means is configured to provide information to the user terminal of the second user designated by the operation of the user terminal by the first user. Information processing device. 3. The information providing means according to claim 2, wherein the information regarding the individual specification product is designated by a second user operating the user terminal.
Of the second user and the third user that are different from the first and second users, respectively, and are provided to the user terminals of the third user different from the first and second users. Receive the opinion information transmitted from the user terminal of one user,
The inter-user opinion providing means for providing the opinion information from the user to the user terminal of the other user via the communication line is provided, and the opinion providing means is provided with the opinion information provided by the inter-user opinion providing means. It is configured to receive the opinion information transmitted from the user terminal of the other user and provide the opinion information from the user to the user terminal of the first user via the communication line. Information processing device. 4. The inter-user opinion providing means according to claim 3, wherein the opinion information from one of the second and third users is changed to the other one in accordance with the operation of the user terminal by the first user. An information processing apparatus, which is configured to be prohibited from being provided to a user terminal of a user. 5. The individualized product according to claim 1, wherein the second user receives the information on the individualized product by the information providing means, and operates the user terminal according to the operation of the user terminal by the second user. An information processing apparatus, comprising: a sales support unit that supports a procedure related to the purchase of a product. 6. The second specification selecting means according to claim 1, wherein the specification is selected according to the operation of the user terminal by the second user who is provided with the information by the information providing means, and a new individual specification product is set. The information processing means is characterized in that the opinion providing means is configured to provide the user terminal of the first user with information regarding the new individual specification product set by the second specification selecting means. apparatus. 7. The specification selecting means according to claim 1, wherein a plurality of individual specification products can be set according to an operation of the user terminal by the first user, and the information providing means is the first An information processing apparatus, which is configured to provide information regarding each of the plurality of individual specification products to the user terminal of the second user in response to the user's operation of the user terminal. 8. The information processing apparatus according to claim 7, wherein the information providing means is configured to display, on the user terminal of the second user, information regarding each individual-specific product at the same time. . 9. The specification selection means according to claim 7, wherein the user terminal displays a plurality of options for specifications, and a specification selection screen configured to allow the user terminal to select and operate each option. The information providing means is the specification selection screen in which the option relating to each individualized product is preselected on the user terminal of the second user, An information processing apparatus, which is configured to display a specification selection screen in which a selection operation of options other than the option is restricted. 10. The method according to claim 7, wherein the second user is composed of a plurality of users, and the information providing means provides information regarding each of the plurality of individualized products to the plurality of second users. The opinion providing means is configured to provide the user terminal, and the opinion providing means aggregates opinion information transmitted from the user terminals of the plurality of second users with respect to the plurality of products, and collects the opinion information. An information processing device, which is configured to be provided to. 11. The information processing apparatus according to claim 1, wherein the information providing unit is configured to restrict provision of a part of information regarding the individual specification product. 12. A product specification selection request from a user terminal connected through a communication line capable of bidirectional communication is accepted, and information on the specification-selected individual specification product is presented to the user terminal. An information processing program for controlling the configured information processing device, wherein the information processing device selects a specification according to the operation of the user terminal by the first user and sets a customized product. And an information providing process for providing, via the communication line, user information of the second user, who is different from the first user, with the information about the individual specification product selected by the specification selection process, The above-mentioned second which receives the information provided by the providing process
Receiving opinion information transmitted from the user terminal of the user of
An information processing program for causing an opinion providing process of providing opinion information from the second user to the user terminal of the first user via the communication line. 13. A product specification selection request from a user terminal connected via a communication line capable of two-way communication is accepted, and information on the specification-selected individual specification product is presented to the user terminal. A recording medium recording an information processing program for controlling the configured information processing apparatus, wherein the information processing program selects specifications in the information processing apparatus according to an operation of a user terminal by a first user. Then, the specification selection process for setting the individual specification product and the information regarding the individual specification product selected by the specification selection process are transmitted to the user terminal of the second user different from the first user via the communication line. The information providing process provided via the above, and the second information receiving process by the information providing process.
Receiving opinion information transmitted from the user terminal of the user of
A recording medium for executing an opinion providing process of providing opinion information from the second user to the user terminal of the first user via the communication line. 14. An information processing apparatus and a user terminal which are connected so as to be capable of two-way communication are used, and in response to a specification selection request of a product from the user terminal, the information processing apparatus is operated by the individual processing apparatus having the specification selected. An information processing method for presenting information about a specified product to the user terminal, wherein the information processing apparatus selects a specification according to an operation of the user terminal by a first user and sets an individually specified product. The selection step and a second information processing device different from the first user
An information providing step of providing the user terminal of the user of the user with information regarding the individual specification product whose specification is selected in the specification selecting step, and the second user whose information processing apparatus is provided with the information by the information providing step. Receiving the opinion information transmitted from the user terminal, and providing an opinion from the second user to the user terminal of the first user from the information processing apparatus. Information processing method.