JP2003296615A - Information processing device, information processing method, information processing program and computer- readable recording medium with information processing program recorded - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve convenience and satisfaction level of a customer while effectively using information such as the specification of a selected commercial product purchased by the customer when the customer intends to select and customize an online specification. <P>SOLUTION: After the selected commercial product is purchased by the customer, a vehicle manufacturer server 1 provides catalog information, option part information or the like based on the information such as the specification of the purchased selected commercial product for a user terminal 5 as information relative to the purchased selected commercial product. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus, an information processing method, an information processing program, and a computer-readable recording medium recording the information processing program, and in particular, accepts specification selection of a product by a customer terminal. Technology for presenting information on the selected product selected by the specification to the customer terminal and guiding the customer to purchase the selected product in response to a predetermined operation of the customer terminal. Belong to the field.

[0002]

2. Description of the Related Art Conventionally, for example, Japanese Patent Laid-Open No. 5-27432
As shown in Japanese Patent Publication No. 6, on a computer system,
The product catalog information is digitized and stored in the form of multimedia information, and when the product has specifications variations such as colors, patterns, and optional parts, the customer selects a menu to customize it and It is known to present the customer with information on the selected product for which specification has been selected by visualizing the appearance of the product at that time. It is also known to perform price estimation, delivery date inquiry, order processing, etc. online for the selected product.

[0003]

By the way, in the above-mentioned online system, information such as specifications of a selected product selected by the customer is usually stored in a database, etc. You can check the stored information at any time.

However, when the customer purchases the selected product, the memory information of the selected product is erased,
Therefore, the customer cannot confirm the details such as the specifications of the selected product after purchasing the product, and in order to confirm the details, it is necessary to make the same specification selection as before the purchase again, which is inconvenient. Further, if the information such as the specifications of the selected product purchased by the customer is deleted, the information cannot be effectively used, and there is room for improvement.

The present invention has been made in view of the above points, and an object thereof is to provide information such as specifications of selected products purchased by a customer when the customer selects the specifications online. The goal is to improve customer convenience and satisfaction while making effective use of.

[0006]

In order to achieve the above object, according to the present invention, after a selected product is purchased by a customer, catalog information based on information such as specifications of the purchased selected product, The optional parts information and the like are provided to the customer terminal as information about the purchased selected product.

[0007] Specifically, in the invention of claim 1, a customer terminal operated by a customer who desires to purchase products for which a plurality of different specifications are set is connected via a communication line.
The customer's customer receives the specification selection of the product by the customer terminal, presents information on the selected specification-selected product to the customer terminal, and the customer's customer before the selection product is purchased by the customer. An information processing apparatus configured to guide a customer to purchase a selected product in response to a predetermined operation on a display terminal.

Then, when the selected product is purchased by the customer, the selected product is stored in the storage means in association with the customer, and after the purchase, information on the purchased selected product is stored in the storage device. The post-purchase information providing unit that reads out from the storage unit and provides the information to the customer terminal is provided.

With the above configuration, when the customer selects a specification from the customer terminal, the information processing apparatus presents to the customer terminal information related to the selected selection-selected product (such as an external image of the selected product). In addition, if the customer performs a predetermined operation on the customer terminal before purchasing the selected product, the customer purchases the product by presenting the estimated price information to the customer terminal or accepting a business negotiation. Lead to. And
When the selected product is purchased by the customer (when a purchase contract is made or when the selected product reaches the customer),
The purchase information is input to the information processing device from a terminal of a sales company or the like, and the selected product is stored in the storage means in association with the customer. After that, when the customer accesses the information processing device from the customer terminal, the post-purchase information providing unit reads the information regarding the purchased selected product from the storage unit and provides the information to the customer terminal. As a result, the customer can confirm the details such as the specifications of the selected product even after the purchase, which allows the customer to further increase the degree of attachment to the purchased product.
It is possible to improve customer satisfaction. Also, by providing the customer terminal with information on optional parts that can be installed on the selected product purchased by the customer as information about the selected product, information on optional parts that can be additionally purchased can be obtained online, improving customer convenience. Can be made. Further, when selling the selected product, the specifications of the selected product can be passed to the seller, and the information such as the specifications of the selected product purchased by the customer can be effectively used.

According to the invention of claim 2, in the invention of claim 1, the information about the selected product purchased by the customer is
It is assumed that it is the catalog information of the selected product.

Further, in the invention of claim 3, in the invention of claim 1, the information on the selected product purchased by the customer is purchase history information up to the purchase of the selected product by the customer.

[0012] With these inventions, the degree of attachment to the product purchased by the customer can be further enhanced, and the customer's satisfaction can be improved.

According to the invention of claim 4, in the invention of claim 1, the information on the selected product purchased by the customer is
It is assumed that this is optional part information that can be attached to the selected product.

By doing so, the optional part information that can be additionally purchased can be obtained online, and the convenience of the customer can be improved.

According to a fifth aspect of the invention, in the fourth aspect of the invention, the post-purchase information providing means receives selection of an optional part by the customer terminal, and the selected selected optional part purchases the selected commercial product. It is assumed that the image information in the state of being attached to the customer terminal is provided to the customer terminal.

In this way, the optional parts can be selected in the same manner as before the purchase, and the image information of the state in which the selected optional parts are attached to the selected product can be obtained. It becomes easy to judge whether or not.

According to a sixth aspect of the present invention, in the fifth aspect of the present invention, it is configured to guide the customer to purchase the selected option parts in accordance with a predetermined operation of the customer terminal. .

As a result, as in the case before the purchase, it is possible to estimate the selection option parts and apply for the business negotiation online, and it is possible to further improve the convenience of the customer.

According to a seventh aspect of the invention, in the fourth aspect of the invention, in response to a predetermined operation of the customer's terminal for the customer, selection of an optional part that can be mounted on the selected product is accepted, and the customer receives the selection option. It shall be configured to guide the purchase of parts. As a result, the same effect as that of the sixth aspect can be obtained.

According to an eighth aspect of the present invention, in the first aspect of the present invention, the sale assistance for providing the sale destination with the specification information of the purchased selected commodity as the sale commodity information in accordance with the customer's predetermined operation on the customer terminal. Means shall be provided.

As a result, the convenience of the customer who wants to sell the selected product can be improved.

According to the invention of claim 9, a customer terminal operated by a customer desiring to purchase a product for which a plurality of different specifications are set, and a server connected to the customer terminal via a communication line are provided. It is an invention of an information processing method for providing information to the customer terminal by using the information processing method.

According to the present invention, the pre-purchase information providing step in which the server accepts the specification selection of the product by the customer terminal and provides the customer terminal with information on the selected product selected according to the specification. , The above server
Before the selected product is purchased by the customer,
A purchase guide step for guiding the customer to purchase the selected product in response to a predetermined operation of the customer terminal of the customer, and the server, when the selected product is purchased by the customer,
A storage step of storing the selected product in association with the customer in a storage means; and, after the purchase of the selected product, the server reads out information on the purchased selected product from the storage means to the customer terminal. And a post-purchase information providing step to be provided.

According to a tenth aspect of the present invention, information for controlling an information processing apparatus connected via a communication line to a customer terminal operated by a customer who desires to purchase products for which a plurality of different specifications are set. It is an invention of a processing program.

Then, the program of the present invention accepts the specification selection of the product by the customer terminal to the information processing apparatus, and provides the customer terminal with information regarding the selected product selected by the specification. A pre-purchase information providing step, a purchase guiding step for guiding the customer to purchase the selected product in accordance with a predetermined operation on the customer terminal of the customer before the selected product is purchased by the customer, and the selection When a product is purchased by the customer, a storage step of storing the selected product in the storage means in association with the customer, and information about the purchased selected product after the purchase of the selected product from the storage means. The post-purchase information providing step of reading and providing to the customer terminal is executed.

[0026] According to the invention of claim 11, information for controlling an information processing apparatus connected via a communication line to a customer terminal operated by a customer who desires to purchase products for which a plurality of different specifications are set. It is an invention of a computer-readable recording medium in which a processing program is recorded.

Then, the information processing program accepts the specification selection of the product by the customer terminal to the information processing apparatus, and provides the customer terminal with information about the selected product selected by the specification. In the pre-purchase information providing step, and before the selected product is purchased by the customer, in response to a predetermined operation on the customer terminal of the customer,
A purchase guiding step for guiding the customer to purchase the selected product; a storage step of storing the selected product in the storage means in association with the customer when the selected product is purchased by the customer; After the purchase, it is assumed that the post-purchase information providing step of reading the information regarding the purchased selected product from the storage means and providing the information to the customer terminal is executed.

According to the inventions of claims 9 to 11, the same effect as that of the invention of claim 1 can be obtained.

[0029]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will now be described in detail with reference to the drawings as an embodiment in which the present invention is applied to a quotation / ordering system for a customized vehicle, which is a typical vehicle.

In the present embodiment, the individual specification vehicle is a user (customer) regarding a plurality of predetermined items (engine, drive, etc.) based on a standard specification vehicle equipped with predetermined specifications and equipment by using this system. It is an automobile (selected product) for which a desired specification is selected by itself. In other words, each item has multiple options, and the vehicle as a product has different specifications for the number of combinations of options for each item. ) The vehicle has a set of specifications (consisting of a plurality of items) selected by the user from among the specifications of (1).

FIG. 1 is a conceptual diagram showing the overall configuration of a quotation / ordering system for a customized vehicle.

In the figure, reference numeral 1 is a server computer for a vehicle maker that produces a customized vehicle for which specifications have been selected and ordered by a customized vehicle quotation / ordering system. 4 or user terminal 5
Functions as an application server for (customer terminal operated by the customer). This server computer may be present in the vehicle manufacturer, or may be operated by another operator outside the vehicle manufacturer (hereinafter, in the present embodiment,
Vehicle manufacturer server).

The vehicle manufacturer server 1 includes a manufacturer suggested retail price database (DB) 31, an estimated price DB 32, and
Purchase support DB33, customer DB34, purchaser information DB
35, and these databases can be accessed in a general manner as needed during its operation.

The manufacturer's suggested retail price DB 31 stores the retail price desired by the vehicle manufacturer (hereinafter, the manufacturer's suggested retail price).
However, for each specification item that can be selected as an individual specification vehicle in the present system, it is stored in advance in a state of being associated with identification information (specification number) that identifies each specification item.

In the estimated price DB 32, for each of a plurality of automobile sales companies (sales agents) that sell automobiles manufactured by the vehicle manufacturer, when the automobile sales company sells each specification item of the vehicle, each user The data of the estimated price to be presented to is stored. Each car sales company uses the sales company terminal 4 provided in the car sales company and connected to the vehicle manufacturer server 1 to estimate the price DB3.
Although it is possible to access the data regarding itself in 2 and refer to and change the contents registered in it, in order to ensure the independence and independence of the sales operations by each automobile sales company, Due to the security function, it is configured so that it is not possible to access the data relating to other automobile sales companies in the estimated price DB 32 and to refer to or change the contents thereof.

In the purchase support DB 33, a customized vehicle quotation /
In the ordering system, information on various screens displayed on the user terminal 5, information on specifications of each individualized vehicle, and the like are stored.

In the customer DB 34, information on the individual specification vehicle for which each user has already selected specifications in this system,
The estimated price of the individualized vehicle presented to each user, the information on the evaluation of the trade-in vehicle presented to each user, and the user information based on the answers to the questionnaire on the user information input screen described later are Is stored in a state associated with the user ID issued to.

In the purchaser information DB 35, when a business negotiation is established for an individualized vehicle and the individualized vehicle is purchased by the customer (in this embodiment, the individualized vehicle arrives at the customer's hand). By the predetermined operation of the sales company terminal 4, the specification of the individualized vehicle, the purchase history (access history) up to the purchase of the individualized vehicle of the user, and the like are stored in a state associated with the user ID.

In FIG. 1, 3 is the Internet, which is a typical communication line, 4 is a sales company terminal that is present in each automobile sales company and is operated by the person in charge, and 5 is this system. Is a user terminal operated by a user who desires to purchase an automobile of the vehicle manufacturer by using. The sales company terminal 4 and the user terminal 5 are connected to the vehicle manufacturer server 1 via the Internet 3.

The sales company terminal 4 can access the vehicle maker server 1 via the Internet 3 as needed during its operation. Thus, the sales company terminal 4
The vehicle manufacturer server 1 and the vehicle manufacturer server 1 form a so-called server / client environment when the sales company terminal 4 is connected (logged in) to the vehicle manufacturer server 1.

In this embodiment, the user terminal 5 is a personal computer installed in the user's home or the like, but it may be a personal digital assistant or a mobile phone carried by the user.

In the above configuration, the vehicle maker server 1, the sales company terminal 4, and the user terminal 5 send and receive information regarding quotation / ordering of the individual specification vehicle via the Internet 3 in a general communication method. According to the above, two-way communication can be performed. Note that a general configuration is adopted for these communication means themselves, and detailed description thereof in this embodiment will be omitted.

Reference numeral 11 is a progress management computer connected to the vehicle manufacturer server 1. The progress management computer 11 is connected to the production management computer 12 and the distribution management computer 13 via an intranet 15 built in the vehicle manufacturer, and an individualized vehicle ordered by this system (as a vehicle manufacturer, The production management computer 12 and the distribution management computer 13 are used to manage the progress status from production to delivery such as the stock status and assembly status (manufacturing status) of the ordered individual customized vehicle, or the transportation status of the customized vehicle. Is configured.

FIG. 2 is a block diagram illustrating the internal configuration of the vehicle manufacturer server 1, the sales company terminal 4, the user terminal 5, the progress management computer 11, the production management computer 12, and the distribution management computer 13 in this embodiment.

In the figure, 22 is a display such as a liquid crystal display for displaying various screens, and 23 is a keyboard which is an input means. A ROM 24 stores a boot program and the like. 25 is a RAM for temporarily storing various processing results. Reference numeral 26 is a storage device such as a hard disk drive (HDD) in which a control program or the like is recorded. Reference numeral 27 denotes a communication interface for communicating with an external device via the communication line 30 (the Internet 3 or the intranet 15 in this embodiment), and the user terminal 5
Is a modem or TA when the computer is a computer, and a wireless transceiver when the user terminal 5 is a personal digital assistant or a mobile phone. 28 is a pointing device such as a mouse. These components are connected via an internal bus 29, and a CPU (Central Processing Unit) 2
1 controls the entire device according to a control program stored in the storage device 26. In the present embodiment, the display 22, the keyboard 23, and the pointing device 28 provide a user with a so-called man-machine interface on each display screen described below.

The vehicle manufacturer server 1 receives the specification of the automobile from the user terminal 5 and presents the information regarding the specification-selected individual specification vehicle to the user terminal 5 (provides information before purchase). .

Specifically, by accessing from the user terminal 5, first, as shown in FIG.
The top screen (home page screen) of the ordering system is displayed on the user terminal 5. In the top screen illustrated in the figure, a user who wishes to use this system, which is capable of selecting specifications, quotations, placing orders, etc., of a customized vehicle (that is, a user who is linked to the vehicle manufacturer server 1 via the Internet 3). An “Enter” button operated by the user of the terminal 5) is included. When this “Enter” button is operated, the home screen of this system (see FIG. 4) is displayed on the user terminal 5.

The home screen includes a plurality of operation buttons. When the operation button of "About this site" or "Purchase procedure" is operated, a predetermined explanation screen is displayed on the user terminal 5. Be expanded. Further, when the operation button of the “purchase consideration list” is operated, the user terminal 5 of the user who has already performed the later-described storage operation,
A purchase consideration list screen (see FIG. 6) described later is presented.
Furthermore, when the "Provide information after purchase" operation button is operated, as described later, the user terminal 5 of the user who purchased the individualized vehicle is provided with information regarding the individualized vehicle.

Further, when the photograph portion of the sports type vehicle type A or the wagon type vehicle type B is clicked on the home screen, a vehicle specification selection process is performed. still,
In the present embodiment, the user is
As an example, with respect to the sports type vehicle type A or the wagon type vehicle type B, it is possible to select a desired individual specification vehicle specification.

When the desired vehicle type is selected on the home screen, the vehicle specification selection screen (see FIG. 5) is displayed on the user terminal 5, and the standard specification vehicle (base model) of the selected vehicle type is displayed on the vehicle specification selection screen. (Specification vehicle)
The user himself / herself can perform desired specification selection and confirmation for a plurality of predetermined items. In other words, various specifications (equipment) preset in the system as standard specification vehicles are replaced with other specifications (equipment) by the user's specification selection operation, or set for standard specification vehicles. New equipment (option equipment) that has not been done will be added.

In the lower half area of the vehicle specification selection screen, the engine (first step), drive (second step), exterior (third step), interior (fourth step),
Electrical equipment (5th step) and sales company optional parts (6th)
For each item of (step), folders in which specifications can be selected are displayed in this step order. That is, first, the folder of the first step becomes active, and in this folder, image images such as photographs, names (model numbers), prices, installation restrictions (vehicle Is set so that the specification of the basic part that determines the power performance of the vehicle is selected, and also in the subsequent steps, the specification selected in the first step is given the highest priority. Is displayed.) Is displayed, and when the image of any one of the engines is clicked, the next second step becomes the active state, and the same selection is performed thereafter. In the example of FIG. 5, the folder of the third step is in the active state). Then, by selecting all the specification items, the identification information (specification number) of the user's individual specification vehicle is determined.

In the upper half area of the vehicle specification selection screen, the appearance image image and the interior image image of the vehicle type selected on the home screen, a "ZOOM" button capable of enlarging and displaying both of these image images, the vehicle type concerned "Details" button, which can display various detailed information about
Vehicle unit according to the specification selected by the user (individual specification vehicle 1
A manufacturer's suggested retail price (for each vehicle), a “details” button that can be displayed for details of the manufacturer's suggested retail price, and each item of specifications selected by the user are displayed.

The vehicle manufacturer server 1 acquires the manufacturer's suggested retail price for the specification item by referring to the manufacturer's suggested retail price DB 31 based on the specification item information selected in each of the steps, and the obtained specification. The manufacturer's suggested retail price for the item is added to the specification items already selected in the steps so far.

As a result, the manufacturer's suggested retail price for each vehicle displayed in the upper right portion of the vehicle specification selection screen is updated, and if the "details" button is selected thereafter, the specification item selected in the current step and The manufacturer's suggested retail price is displayed in detail.

Further, the appearance image, the interior image, and the detailed information are changed according to the user's specification selection, and the selected image corresponds to the selected specification.

In the area at the lower end of the vehicle specification selection screen, it is possible to jump to the home screen by clicking "HO".
The "ME" button, the "BACK" and "NEXT" buttons that can transit to the front and rear display screens corresponding to the above steps, and "" for registering and storing the information of the individualized vehicle selected as described above. "Remember" button, "Quote Request" button for requesting a quotation (including assessment of trade-in vehicles) at the automobile sales company for this selected individualized car, and negotiation with the automobile sales company for this selected individualized car A "business negotiation application" button for making an application is displayed.

Then, on the vehicle specification selection screen,
When the "memorize" button is operated, the specification items of the selected individual specification vehicle are confirmed and the user information input screen is displayed. On this user information input screen, the user's name and address, answers to questionnaires (family structure, tastes for cars, etc.), car dealers, etc., who wish to purchase are entered, and the user enters these necessary items. When input, the user ID and password are issued, and the user ID and the user information input by the user are registered and stored in the customer DB 34 together with the information on the individual vehicle selected above, and a purchase consideration list as shown in FIG. The screen is presented.
It should be noted that at the time of operating the "memorize" button for the second time and thereafter, if the user ID and password are input, the user's name, address, questionnaire response, etc. do not have to be input.

On the purchase consideration list screen, in the upper half area, a list of information on the individual specification vehicles registered so far, including the one registered this time, is displayed. Here, the quotation number is displayed if the user has already requested the quotation, and the negotiation number is displayed if the user has made a business negotiation application. A "button" or a "business negotiation" button is displayed, and by operating these "quotation" button or "business negotiation" button, it is possible to make a quotation request or a business negotiation application for the individual specification vehicle. Further, by operating the “details” button of each individualized vehicle, it is possible to confirm the details such as the specifications of the individualized vehicle. In the lower half area of the purchase consideration list screen, a list of information about vehicles for which trade-in assessment has been performed is displayed.

In the area at the lower end of the purchase consideration list screen, it is possible to jump to the home screen by clicking "HO".
"User chart edit" that allows you to edit (change) user information on the "ME" button and edit screen (not shown)
Buttons and are displayed.

When the "quotation request" button on the vehicle specification selection screen or the "quotation" button on the purchase review list screen is operated, the vehicle manufacturer server 1 operates the user terminal in the same manner as when the "memorize" button is operated. 5 displays a user information input screen (here, whether or not to evaluate the trade-in vehicle is additionally displayed), and after the necessary items are input (when the above "quote" button is operated or the above " The user does not need to input the user information when operating the "quotation request" button), and an estimated price providing process is performed. In this estimated price providing process, the estimated price is automatically calculated from the information in the estimated price DB 32 based on the identification information (specification number) of the individual specification vehicle, and the estimated price is sent to the email address previously input by the user. (User terminal 5) is sent by e-mail.

When an assessment request is made, the vehicle manufacturer server 1 notifies the sales company terminal 4 of the target automobile sales company by e-mail to that effect, and the car sales company that has received this e-mail Evaluates the trade-in vehicle according to the specification item of the trade-in vehicle, and transmits the answer from the sales company terminal 4 to the user terminal 5. This assessment may be performed by the person in charge of the automobile sales company actually checking the trade-in vehicle and performing it as usual, and it is automatically performed by referring to the database etc. in which the used car market price is set in advance. It may be performed. Further, the presentation of the estimated price may not be automatic, but the person in charge of the automobile sales company may actually perform it and send the answer from the sales company terminal 4 to the user terminal 5.

When the "business negotiation application" button on the vehicle specification selection screen or the "business negotiation" button on the purchase consideration list screen is operated, the vehicle manufacturer server 1 causes the user terminal 5 to enter the user information input screen ( Here, the presence or absence of a trade-in vehicle, the presence or absence of credit use, the desired date for negotiations, etc. are additionally displayed), and after the necessary items have been entered (when the above “negotiation” button is operated or after the above-mentioned “ User information does not need to be input when the “negotiation application” button is operated), and negotiation application processing is performed. In this business negotiation application processing, information indicating that the business negotiation application has been accepted and information indicating that the automobile sales company is to be contacted by e-mail or telephone regarding the business negotiation are transmitted to the user terminal 5.

As described above, the operation of the "memorize" button (referred to as a memory operation), the operation of the "quote request" button (including the "quote" button) (referred to as an estimate request operation), or the "business negotiation application"
When the operation of the button (including the “negotiation” button) (referred to as negotiation application operation) is performed, the process that leads the user to purchase the individualized vehicle (list display processing of information of registered individualized vehicle, provision of estimated price) Processing and negotiation application processing) are performed.

Then, when the user makes a purchase contract for a customized vehicle after a business negotiation with the vehicle sales company, the person in charge of the vehicle sales company places an order to the vehicle manufacturer of the customized vehicle on the sales company terminal 4. Make an input. This allows
Information indicating that a purchase contract has been made and the specifications of the customized vehicle related to the purchase contract are displayed from the sales company terminal 4 to the vehicle manufacturer server 1
Then, the order is transmitted to the progress management computer 11, and the order processing is performed. The progress management computer 11 manages the progress status from the production of the individual specification vehicle to the delivery through the production management computer 12 and the physical distribution management computer 13.

When the personalized vehicle is completed and delivered to the user, the person in charge of the automobile sales company inputs into the sales company terminal 4 that the delivery has been completed. As a result, the specifications and image images of the customized vehicle, the purchase history (access history) from the time the user first accesses the vehicle manufacturer server 1 until the purchase of the customized vehicle, and the storage operation in the purchase history, The specifications and the like of the individualized vehicle that has been subjected to the estimate request operation and the negotiation application operation but not purchased are stored in the purchaser information DB 35 (storage means) in association with the user. Incidentally, the storage of these information in the purchaser information DB 35 is
It may be when the user makes a purchase contract (when an order is input to the sales company terminal 4).

When the user who has purchased (received) the individual specification vehicle performs a predetermined operation after the purchase (operation of the “Provide information after purchase” button on the home screen), the user terminal 5 concerned After the screen for inputting the user ID and password, the post-purchase information provision screen as shown in FIG. 7 is displayed to provide the user with information on the purchased individual specification vehicle (post-purchase information provision). There is.

That is, in the upper part of the post-purchase information providing screen, a purchase process list (purchase history information) similar to the purchase review list on the purchase review list screen is displayed. here,
“Purchased” is displayed for the purchased individual specification vehicle. When the "details" button of the purchased individual vehicle is operated, the catalog information created based on the specifications and image images stored in the purchaser information DB 35 of the individual vehicle is provided to the user terminal 5. Further, when the "details" button other than the purchased individualized vehicle is operated, details such as the specifications of the individualized vehicle are displayed.

In the middle of the post-purchase information provision screen, a list of selected option parts selected on the option part selection screen (see FIG. 8) described later and an attempt to sell the individual specification vehicle on the sale screen described below. In this case, the sale consideration list is displayed.

In the lower part of the post-purchase information providing screen, a "HO" screen can be displayed to jump to the home screen.
"User chart edit" that allows you to edit (change) user information on the "ME" button and edit screen (not shown)
Buttons and a “purchased vehicle type” button for displaying information on optional parts that can be mounted on the customized vehicle purchased by the user are displayed.

When the user operates the "purchase vehicle type" button on the post-purchase information providing screen, the user terminal 5 is displayed as shown in FIG.
As shown in, the option part selection screen similar to the vehicle specification selection screen is displayed, and the selection of the option parts can be accepted. In other words, in each folder in the lower half area of this option part selection screen, only the option parts that can be installed in the individual vehicle purchased by the user are displayed in a selectable manner, and the option parts that cannot be installed cannot be selected. It is displayed in the inactive state (marked with an X in the figure).

Then, when an optional part is selected by the same selection method as the vehicle specification selection screen and the "memorize" button is operated, the selected optional part is registered and stored, and when the "list" button is operated, after the purchase described above. The information provision screen is displayed, and in the middle of the information provision screen after purchase,
Information on the selection option parts registered so far, including the one registered this time, is displayed in a list. Also in this list display, like the list display on the vehicle specification selection screen, the quotation number is displayed if the user has already requested the quotation, and the negotiation number is displayed if the user has applied for negotiations. For items that have not been submitted for negotiations or business negotiations, the "quote" button and "negotiation" button are displayed, and the user can
By operating the button, it is possible to make a quotation request or a business negotiation application for the selected option part. In other words, each operation of the "memorize" button, the "quote" button, and the "business talk" button leads the user to purchase the selected option parts. Further, by operating the “detail” button of each selection option part, the details of the selection option part can be confirmed.

In the upper half area of the option part selection screen, as in the vehicle specification selection screen, an image image (appearance and interior) in which the selected selection option parts are mounted on the selected product is displayed. It In addition, the price of the selected option parts, vehicle inspection time, recall information,
Information such as after-sales service information that is useful for the user as a purchaser of the customized vehicle is displayed.

Further, in the area at the lower end of the option part selection screen, buttons similar to those of the vehicle specification selection screen are displayed.
"Sale" to operate when selling a purchased individualized car
A button and a “list” button for displaying the post-purchase information providing screen as described above are additionally displayed.

[Sale] on the option part selection screen above
When the button is operated, a sale screen as shown in FIG. 9 is displayed on the user terminal 5. In the upper half area of the sale screen, the same appearance image image and interior image image as the vehicle specification selection screen, a desired sale price (input by the user), vehicle inspection time, recall information and the like are displayed.

In the lower half area of the sale screen, the user inputs sale conditions. That is,
When registering on the Internet auction site by selecting whether to register on the Internet auction site operated by the vehicle manufacturer or sell to an automobile sales company,
You can enter a comment. Then, by selecting “Net Auction” and operating the “ok” button on the screen for sale, the specification information of the individual specification vehicle stored in the purchaser information DB 35, the above comment, etc. can be accessed on the Internet auction site. It is provided as sale product information from the vehicle manufacturer server 1 to the other user terminal 5 (sale destination), and the post-purchase information providing screen is displayed on the user terminal 5 to provide the post-purchase information. Status information on the sale procedure is displayed in the middle of the screen. On the other hand, when "sale to sales company" is selected and the "ok" button is operated, the specification information of the individual specification vehicle is provided to the sales company terminal 4 (sale destination) as sale product information, and The post-purchase information providing screen is displayed on the user terminal 5. Further, when the automobile sales company makes a simple assessment, the assessment information is provided to the user terminal 5.

If the "attach image" button on the sale screen is operated before the above "ok" operation, the user can freely select from the images previously taken and stored by the user. The image can be displayed on another user terminal 5 or the sales company terminal 4. Further, if the “attach maintenance history” button is operated, the maintenance record of the customized vehicle can be displayed on another user terminal 5 or the sales company terminal 4.

In this embodiment, the vehicle manufacturer server 1 constitutes an information processing device connected to the user terminal 5 via a communication line, and the storage device 26 of the vehicle manufacturer server 1 controls this information processing device. And a computer-readable recording medium in which the information processing program is recorded. The information processing program is recorded on a recording medium such as a magnetic disk or an optical disk, and the CPU 21 of the vehicle manufacturer server 1 stores the program via a disk drive device.
May be read.

Further, the CPU 21 of the vehicle manufacturer server 1
When an individualized vehicle (selected product) is purchased by the user, the individualized vehicle is stored in the purchaser information DB 35 in association with the user, and the purchased individualized vehicle is purchased after the purchase. The post-purchase information providing means for reading out the information on the purchaser information DB 35 from the purchaser information DB 35 and providing it to the user terminal 5 and the user's predetermined operation (“ok” operation on the screen for sale) of the customized vehicle. It constitutes a sale assistance means for providing the sale destination (the other user terminal 5 or the sales company terminal 4) with the specification information as sale product information.

Therefore, in this embodiment, after the customized vehicle is purchased by the user, the user terminal 5 is provided with information (catalog information, purchase history information, optional parts information, etc.) regarding the purchased customized vehicle. As a result, the user can check the specifications, purchase history, etc. of the customized vehicle even after purchase. As a result, the user can remember the purchase time and further increase the degree of attachment to the purchased individual specification vehicle, thereby improving the user's satisfaction. In addition, since the user terminal 5 is provided with optional part information that can be installed in the customized vehicle purchased by the user,
Information on optional parts that can be additionally purchased can be obtained online, and user convenience can be improved. Further, when the user sells the customized vehicle, the specifications of the customized vehicle are automatically sent to the sale destination to assist the user in selling the customized vehicle. It is possible to improve the convenience of the user while using it.

In the above embodiment, an automobile is taken as an example of a product for which specifications are selected and an order is placed, but the present invention is not limited to a vehicle such as an automobile, and mass production is possible and a plurality of types are available. It is suitable for wide application to industrial products (for example, electric products, prefabricated houses, etc.) whose specifications or optional equipment can be set.

[0081]

As described above, according to the present invention,
After the selected product is purchased by the customer, the information about the purchased selected product is provided to the customer terminal. Therefore, while effectively utilizing the information such as the specifications of the selected product purchased by the customer, The convenience and satisfaction of can be improved.

[Brief description of drawings]

FIG. 1 is a conceptual diagram showing an overall configuration of a personalized vehicle quotation / ordering system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating an internal configuration of a vehicle manufacturer server, a user terminal, a progress management computer, a production management computer, and a physical distribution management computer.

FIG. 3 is a diagram illustrating a top screen which is a home page screen.

FIG. 4 is a diagram illustrating a home screen.

FIG. 5 is a diagram illustrating a vehicle specification selection screen.

FIG. 6 is a diagram illustrating a purchase consideration information list screen.

FIG. 7 is a diagram illustrating a post-purchase information provision screen.

FIG. 8 is a diagram illustrating an option parts selection screen.

FIG. 9 is a diagram illustrating an example of a screen for sale.

[Explanation of symbols]

1 Vehicle manufacturer server (information processing device) 3 Internet (communication line) 5 User terminals (customer terminals) 35 Purchaser Information DB

Claims (11)

[Claims] 1. A customer terminal operated by a customer who wishes to purchase products for which a plurality of different specifications are set is connected via a communication line, and the specification selection of the product by the customer terminal is accepted. Information on the selected selected product is presented to the customer terminal, and before the selected product is purchased by the customer, the customer selects the customer according to a predetermined operation on the customer terminal. An information processing device configured to guide the purchase of the selected product, when the selected product is purchased by the customer, the selected product is stored in the storage means in association with the customer,
An information processing apparatus comprising: a post-purchase information providing unit that reads out information on the purchased selected product from the storage unit and provides the information to the customer terminal after the purchase. 2. The information processing apparatus according to claim 1, wherein the information about the selected product purchased by the customer is catalog information of the selected product. 3. The information processing apparatus according to claim 1, wherein the information regarding the selected product purchased by the customer is purchase history information up to the purchase of the selected product by the customer. . 4. The information processing apparatus according to claim 1, wherein the information related to the selected product purchased by the customer is information on optional parts that can be attached to the selected product. 5. The information processing device according to claim 4, wherein the post-purchase information providing unit receives selection of an optional part from the customer terminal, and the selected optional part is attached to the purchased selected product. An information processing apparatus, characterized in that it is configured to provide the image information in the selected state to the customer terminal. 6. The information processing apparatus according to claim 5, wherein the customer is configured to guide the customer to purchase a selected option part in response to a predetermined operation on the customer terminal. Information processing equipment. 7. The information processing apparatus according to claim 4, wherein, in response to a predetermined operation of a customer's terminal for a customer, an option part which can be attached to a selected product is accepted, and the customer receives the selected option part. An information processing device, which is configured to lead to purchase. 8. The information processing apparatus according to claim 1, further comprising a sale assisting means for providing the sale destination with the specification information of the purchased selected product as the sale product information in response to the customer's predetermined operation on the customer terminal. An information processing device characterized by being provided. 9. The customer using a customer terminal operated by a customer who desires to purchase products for which a plurality of different specifications are set, and a server connected to the customer terminal via a communication line. An information processing method for providing information to a customer terminal, wherein the server accepts specification selection of the product by the customer terminal, and provides the customer terminal with information regarding the selected product selected according to the specification. The pre-purchase information providing step, and before the customer purchases the selected product, the server guides the customer to purchase the selected product according to a predetermined operation on the customer terminal of the customer. A storage step in which the server stores the selected product in the storage means in association with the customer when the selected product is purchased by the customer; and the server stores the selected product. After purchase, the information processing method characterized by information about the purchased selected item is read out from the storage means and a purchase after information providing step of providing to the customer terminal. 10. An information processing program for controlling an information processing device connected via a communication line to a customer terminal operated by a customer who desires to purchase products for which a plurality of different specifications are set. , Accepting the specification selection of the product by the customer terminal to the information processing device,
In the pre-purchase information providing step of providing the information regarding the selected selected product to the customer terminal, before the selected product is purchased by the customer,
A purchase guiding step that leads the customer to purchase the selected product in response to a predetermined operation of the customer terminal for the customer; and when the selected product is purchased by the customer, associates the selected product with the customer. And a post-purchase information providing step of reading information on the purchased selected product from the storage unit and providing the information to the customer terminal after the purchase of the selected product. Characteristic information processing program. 11. An information processing program for controlling an information processing device connected via a communication line to a customer terminal operated by a customer desiring to purchase products for which a plurality of different specifications are set is recorded. A computer-readable recording medium, wherein the information processing program allows the information processing apparatus to accept specification selection of the product by the customer terminal,
In the pre-purchase information providing step of providing the information regarding the selected selected product to the customer terminal, before the selected product is purchased by the customer,
A purchase guiding step that leads the customer to purchase the selected product in response to a predetermined operation of the customer terminal for the customer; and when the selected product is purchased by the customer, associates the selected product with the customer. And a post-purchase information providing step of reading information on the purchased selected product from the storage device and providing the information to the customer terminal after the selected product is purchased. A computer-readable recording medium characterized by the following.