JP2003108833A - Information processing method, information processing device, information processing program, and recording medium recording the same information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve convenience for a customer by enabling the customer to change specifications on line even after making an order for a subject to sell having the specifications in the case the customer selects the specifications on line. SOLUTION: A vehicle maker side server 1 receives a request for a change of the specifications of a vehicle related to the order transmitted from a user terminal 5 after transmission of the order, and it permits the change of the specifications of the vehicle.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing method, an information processing device, an information processing program, and a recording medium having the information processing program recorded therein, and more particularly to the same specifications as customer input specifications input to a customer terminal. It belongs to the technical field of what is provided to provide the customer terminal with the purchase support information of the object to be sold and to guide the customer to purchase the object to be sold.

[0002]

2. Description of the Related Art Conventionally, for example, Japanese Patent Laid-Open No. 5-27432
As shown in Japanese Patent Publication No. 6, on a computer system,
The catalog information of the sales target is digitized and stored in the form of multimedia information, and the sales target
If there are variations such as patterns and optional parts,
It is known that a customer selects and customizes a menu and at the same time provides the customer with purchase support information by visualizing the appearance of an object to be sold at that time. It is also known to perform price estimation or the like on the selected and customized sales object online so as to guide the customer to purchase the sales object.

[0003]

By the way, when the customer selects and customizes the specifications online as described above, the number of selectable items is usually enormous. There are many cases in which the specification is easily selected without sufficiently performing the above, and it is desired to change the specification after ordering the sales target object having the selected specification.

However, the specification change after ordering is not normally permitted, which is inconvenient for the customer and leaves room for improvement.

The present invention has been made in view of the above points, and an object of the present invention is to, even when a customer selects a specification online, even after ordering an object to be sold having the selected specification. , It is intended to improve the convenience of customers by enabling specification changes online.

[0006]

In order to achieve the above object, in the present invention, a server (information processing device) is a server (information processing device), which is transmitted by a predetermined operation of a customer after ordering an object to be sold, and sells the order. Upon receiving a request for changing the specifications of the object to be sold, the specification of the object to be sold is allowed to be changed.

[0007] Specifically, in the invention of claim 1, a customer terminal operated by a customer who desires to purchase an object to be sold for which a plurality of specifications different from each other is operated, and the customer terminal via a communication line. Of at least one server connected to the customer terminal from the plurality of specifications having the same customer input specification as the customer input specification input to the customer terminal from the server to the customer terminal. As well as providing
The object is an information processing method for guiding the customer to purchase the object to be sold.

Then, the customer terminal transmits a specification input step of transmitting the customer input specification to the server, and the server receives the customer input specification transmitted from the customer terminal in the specification transmission step. , Purchasing support information selection for selecting the purchasing support information of the sales target having the same specifications as the received customer input specifications from the purchase support information of the sales target stored in advance corresponding to each of the above specifications Step, the server transmits the purchase support information selected in the purchase support information selection step to the customer terminal, the purchase support information transmitting step, and the customer terminal operates according to a predetermined operation of the customer after the specification is input. An operation signal transmitting step of transmitting an operation signal to the server, and the server transmitting the operation signal transmitted from the customer terminal in the operation signal transmitting step. In response to this, a purchase guidance step for guiding the customer to purchase an object to be sold having the same specifications as the customer input specification, and, after placing an order for the object to be sold, the terminal for the customer operates by a predetermined operation of the customer. The change request sending step of sending a request to change the specifications of the sales target object related to the order to the server, and the server receiving the change request sent from the customer terminal in the change request sending step, and selling the product. The specification change permission step of permitting the change of the specification of the object is included.

As a result, when the customer inputs specifications to the customer terminal, the customer input specifications are transmitted to the server,
In the server, the customer input specification is received, and from among the purchase support information of the sales target object stored in advance corresponding to each specification, the purchase support information of the sales target object having the same specification as the customer input specification. Is selected. This selected purchase support information is transmitted to the customer terminal, which allows the customer to
It is possible to check the visual appearance of the sale target object. Further, when the customer performs a predetermined operation after inputting the specifications, the operation signal is transmitted from the customer terminal to the server, and the server receives the operation signal to provide the estimated price information or accept the negotiation. Then, the customer is led to purchase the sales target having the same specifications as the customer input specifications. Then, after the customer terminal places an order, the customer terminal transmits a request for changing the specifications of the sales object relating to the order to the server by a predetermined operation of the customer, and the server transmits from the customer terminal. Upon receiving the change request, the specification of the sale target is allowed to be changed. Therefore, the customer can change the specification by operating the customer terminal even after ordering the object to be sold, and the convenience for the customer can be improved.

According to the invention of claim 2, in the invention of claim 1, the specification of the object to be sold comprises a plurality of items,
The server further includes a changeable item transmission step of transmitting, to the customer terminal, a changeable item at the present time among a plurality of items in the specification after the specification change permission step allows the specification change of the sale target item. .

[0011] With this, the customer can know the changeable items in advance, so that the convenience of the customer can be further improved.

According to a third aspect of the present invention, in the second aspect of the invention, the step of transmitting the changeable item allows the server to set the time when the changeable item becomes unchangeable in addition to the changeable item at the present time. It is assumed to be a step of transmitting to the terminal for use.

By doing so, it is possible to know when the final decision should be made, so that the final decision can be delayed as much as possible and the convenience for the customer can be further improved.

According to a fourth aspect of the invention, in the first aspect of the invention, after the specification change permission step, a changed specification transmission step of transmitting the changed specification from the customer terminal to the server, and the server of the changed specification transmission step. And an estimated price transmitting step of receiving the changed specification transmitted from the customer terminal in step 1, and transmitting the estimated price of the sales target object having the changed specification to the customer terminal, and the step of transmitting the estimated price in the customer terminal. The quotation approval information transmitting step for transmitting the quotation approval information indicating that the quotation approval information transmitted in step 1 is transmitted to the server, and the server receives the quotation approval information transmitted in the quotation approval information transmitting step, The specification change step of changing the specification of the sale target object is further included.

As a result, the specification cannot be changed without the approval of the quotation, so that the specification change can be canceled if the price of the product to be sold rises more than expected due to the specification change.

According to a fifth aspect of the present invention, in the first aspect of the present invention, a server for a sales company installed in the sales company is connected to the server via a communication line, and after the specification change permission step, the customer's A modified specification transmission step of transmitting the modified specification from the terminal to the server, and a specification modification step of modifying the specification of the sale target object by the server receiving the modified specification transmitted from the customer terminal in the modified specification transmission step. And a change information transmitting step of transmitting, to the sales company terminal, information indicating that the server has changed the specification after the specification changing step.

By doing so, the sales company is notified of the specification change, so that the sales company can smoothly perform the process until the completed vehicle is delivered to the customer.

The invention of claim 6 is an invention of an information processing apparatus connected via a communication line to a customer terminal operated by a customer who desires to purchase an object to be sold for which a plurality of mutually different specifications are set. According to the present invention, a database that stores purchase support information of a product to be sold corresponding to each of the above specifications, and a specification receiving unit that receives customer input specifications input to the customer terminal and transmitted from the customer terminal And purchase support information selecting means for selecting, from the purchase support information of the sale target stored in the database, purchase support information of the sale target having the same specifications as the customer input specifications received by the specification receiving means, Purchase support information transmitting means for transmitting the purchase support information selected by the purchase support information selecting means to the customer terminal, and after the specification is input from the customer terminal The operation signal receiving means for receiving the operation signal transmitted by the customer's predetermined operation, and the operation signal received by the operation signal receiving means, and the purchase of the sale target object having the same specification as the customer input specification for the customer And a change request receiving means for receiving a request for changing the specifications of the sales target object related to the order, which is transmitted from the customer terminal after a customer's predetermined operation after the ordering of the sales target object. A specification change permission unit that receives a change request received by the change request receiving unit and permits a change in the specification of the object to be sold.

According to the seventh aspect of the present invention, the customer input specifications input to and transmitted from the customer terminal operated by a customer who desires to purchase an object to be sold for which a plurality of mutually different specifications are set are transmitted. Selecting the purchase support information of the sales target having the same specifications as the received customer input specifications from the purchase support information of the sales target that is received and stored in advance in association with each of the above specifications, and The selected purchase support information is transmitted to the customer terminal, and at the same time, the customer terminal receives the operation signal transmitted by the customer's predetermined operation after the specification is input from the customer terminal, and sets the customer to the same specification as the customer input specification. Targeting an information processing device connected via a communication line to a server that leads to the purchase of an object to be sold, after the object to be sold is ordered, transmitted by the customer's predetermined operation from the customer terminal The change request receiving means for receiving the change request for the specification of the sale target object related to the order, and the specification for accepting the change request received by the change request receiving means for changing the specification of the sale target object. Change permission means is provided.

According to the inventions of claims 6 and 7, it is possible to obtain the same effects as those of the invention of claim 1.

According to an eighth aspect of the invention, in the invention of the sixth or seventh aspect, the specification change permitting means, until a predetermined timing after placing an order for the sale target, makes a base sale in the production process of the sale target object related to the order. It is assumed that the specification change such as changing the object is permitted, while the specification change such as changing the base sale object is not allowed after the predetermined timing.

Thus, it is possible to improve the convenience of the customer by considering the productivity as much as possible and responding to a large specification change request such as changing the base sale object.

In the invention of claim 9, in the invention of claim 8, the predetermined timing is a stage when the base sales object has a specific level or more in a specific specification in the fixed production of the sales object related to the order. There is.

That is, when the base sales object is changed, the products produced for the customer before the change are exchanged with those of other customers or sold as catalog specifications. However, since the specifications that are unique to a predetermined level or more are not general specifications, it is difficult to exchange them with those of other customers or sell them as catalog specifications. However, according to the present invention, such a problem does not occur because the specification change such as changing the base sale object is not permitted at the stage where the specification becomes more than a predetermined level and has individuality.

According to a tenth aspect of the invention, for controlling an information processing apparatus connected via a communication line to a customer terminal operated by a customer who desires to purchase an object for sale in which a plurality of different specifications are set. In the invention, the information processing apparatus receives the customer input specifications input to the customer terminal and transmitted from the customer terminal to the information processing apparatus, and sets the information processing apparatus in advance according to the specifications. A purchase support information selecting step of selecting purchase support information of a sales target having the same specifications as the received customer input specifications from the corresponding purchase support information of the sales target, and the purchase support described above. Purchase support information transmission step of transmitting the purchase support information selected in the information selection step to the customer terminal, and transmission by the customer's predetermined operation after inputting the specifications from the customer terminal A step of guiding the customer to purchase an object for sale having the same specifications as the customer input specification in response to the received operation signal, and a predetermined operation of the customer from the terminal for customer after ordering the object for sale. It is assumed that the specification change permission step of allowing the specification change request of the sale target object related to the order transmitted by the above is received and the specification change permission step of permitting the change of the specification of the sale target object is executed.

In the eleventh aspect of the present invention, the customer input specifications input to and transmitted from a customer terminal operated by a customer who desires to purchase an object to be sold in which a plurality of mutually different specifications are set are transmitted. Selecting the purchase support information of the sales target having the same specifications as the received customer input specifications from the purchase support information of the sales target that is received and stored in advance in association with each of the above specifications, and The selected purchase support information is transmitted to the customer terminal, and at the same time, the customer terminal receives the operation signal transmitted by the customer's predetermined operation after the specification is input from the customer terminal, and sets the customer to the same specification as the customer input specification. Targeting an information processing program for controlling an information processing device connected via a communication line to a server that leads to the purchase of an object to be sold, After ordering an object, a specification change that receives a request for changing the specification of the object to be sold according to the order sent from the customer terminal by a predetermined operation of the customer and permits the specification of the object to be sold to be changed It is assumed that the permission step is executed.

According to a twelfth aspect of the invention, for controlling an information processing device connected via a communication line to a customer terminal operated by a customer who desires to purchase an object to be sold for which a plurality of different specifications are set. In the present invention, the information processing program is input to the customer terminal with respect to the information processing apparatus, and the customer input is transmitted from the customer terminal. Select the purchase support information of the sales target having the same specifications as the received customer input specifications from the purchase support information of the sales target that has been received in advance and stored in association with the above specifications. Purchase assistance information selecting step, and a purchase assistance information transmitting step of transmitting the purchase assistance information selected in the purchase assistance information selecting step to the customer terminal. A purchase guiding step for receiving the operation signal transmitted by the customer's predetermined operation after the specification is input, and guiding the customer to purchase the sales target having the same specifications as the customer input specification, and after the ordering of the sales target Executing a specification change permission step of receiving a specification change request of the sales target object related to the order transmitted from the customer terminal by a predetermined operation of the customer and permitting the specification change of the sales target object. Let's say that

According to the thirteenth aspect of the present invention, the customer input specifications input to and transmitted from the customer terminal operated by a customer who desires to purchase an object to be sold for which a plurality of mutually different specifications are set are transmitted. Selecting the purchase support information of the sales target having the same specifications as the received customer input specifications from the purchase support information of the sales target that is received and stored in advance in association with each of the above specifications, and The selected purchase support information is transmitted to the customer terminal, and at the same time, the customer terminal receives the operation signal transmitted by the customer's predetermined operation after the specification is input from the customer terminal, and sets the customer to the same specification as the customer input specification. The information processing program described above is targeted at a recording medium having an information processing program for controlling an information processing apparatus connected via a communication line to a server that guides the purchase of the object to be sold. Gram, to the information processing device, after ordering the sales target, after receiving a request for changing the specifications of the sales target related to the order transmitted from the customer terminal by a predetermined operation of the customer, It is assumed that the specification change permission step is executed to permit the specification change of the sale target.

According to the inventions of claims 10 to 13, the same operational effects as those of the invention of claim 1 can be obtained.

[0030]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will be described below with reference to an individual vehicle (specific vehicle) that is a typical vehicle.
An embodiment applied to an ordering system will be described in detail with reference to the drawings.

In the present embodiment, the individual specification vehicle is a standard specification vehicle provided with predetermined specifications and equipment by using this system, and a user (hereinafter, also referred to as a customer) himself / herself with respect to a predetermined plurality of items. It is a vehicle for which desired specifications have been selected. In other words, the vehicles to be sold have different specifications set by the number of combinations of the plurality of items, and the individual specification vehicle is selected by the user from the plurality (group) of specifications. It is a vehicle having one set of specifications (consisting of multiple items).

-Overall Configuration of Hardware- FIG. 1 is a conceptual diagram showing the overall configuration of a quotation / ordering system for a customized vehicle.

In the figure, reference numeral 1 is a server computer for an automobile manufacturer that produces an individualized vehicle for which specifications are selected and ordered by an individualized vehicle quotation / ordering system. It functions as an application server for the terminal 4 or the user terminal 5 (customer terminal operated by the customer). This server computer is assumed to exist in the automobile manufacturer or operated by another operator outside the automobile manufacturer (hereinafter, in the present embodiment, the vehicle manufacturer server). Called)).

The vehicle manufacturer side server 1 includes a manufacturer suggested retail price database (DB) 31 and a progress management DB 32.
, Purchase support DB 33, customer DB 34, and estimated price D
B35 and the in-production information DB 36 are provided, and these databases can be accessed by a general method during the operation thereof as needed.

In the manufacturer's suggested retail price DB 31, the retail price desired by the automobile manufacturer (hereinafter referred to as the manufacturer's suggested retail price) is specified for each specification item that can be selected as an individual specification vehicle in this system. It is stored in advance in a state associated with the identification information (specification number).

In the progress management DB 32, the progress status from production to delivery, such as the stock status and the assembly status (manufacturing status) of the individual specification vehicle ordered by this system, or the transportation status of the individual specification vehicle, is specified for each individual specification. Stored for each car. The contents of the progress management DB 32 are sequentially changed / updated manually or automatically.

In the purchase support DB 33, a customized vehicle quotation /
In the ordering system, information (including purchase support information corresponding to each specification) on various screens (FIGS. 14 to 30) displayed on the user terminal 5, and a user selects vehicle specifications as described later. At this time, the constraint information and the like that are provided in advance regarding the options allowed for this user are stored.

In the customer DB 34, information regarding the individual specification vehicle for which the specifications have been selected by each user in this system,
For each user, the estimated price of the individualized vehicle presented to each user, the assessment of the trade-in vehicle presented to each user, and the credit examination information when purchasing the individualized vehicle with a loan are given to each user. It is stored in a state associated with the issued user ID.

In the estimated price DB 35, for each of a plurality of sales agents, estimated price data presented to each user when each specification item of an automobile is sold by the sales agent (for each sales agent) Database) is stored. The estimated price for each specification item set for each sales agent is
The vehicle manufacturer's server 1 automatically changes / updates according to predetermined conditions. Although each sales agent can access the data about himself in the estimated price DB 35 and refer to and change the contents registered therein, each sales agent is independent of the sales operation and In order to ensure independence, a general security function is used so that it is not possible to access data related to other sales agents in the estimated price DB 35 and refer to / change the contents thereof.

In the in-manufacturing information DB 36, when the user makes a purchase contract (and an order is made at the same time) after a business negotiation is established for the individual specification vehicle, the sales agent side server 2 to be described later.
By a predetermined operation of (a terminal for a sales company installed in a sales company) or the sales agent terminal 4, the specification information of the vehicle related to the purchase contract is stored. Then, when the identification information of the vehicle (a vehicle body number or a license plate number, which is different from the specification number and can be identified even if the vehicles have exactly the same specifications) is determined, the vehicle identification information is specified. It is stored in association with information.

In FIG. 1, reference numeral 2 is a server computer (in the present embodiment, referred to as a sales agency side server as described above) existing in a sales agency (sales company) that sells automobiles of the automobile manufacturer. This has a function as a server of a LAN (Local Area Network) built in a sales agency. The function of this server also includes a function as a gateway that connects the LAN and the Internet 3, which is a typical telecommunication line, to each other.

Reference numeral 4 denotes a client computer existing in the sales agency (in the present embodiment, referred to as the sales agency terminal as described above), and the sales agency terminal 4 and the sales agency side server 2 are provided. Form a so-called server / client environment on the LAN in the sales agency.

The sales agency terminal 4 can access the vehicle manufacturer side server 1 via the sales agency side server 2 and the Internet 3 as needed during its operation. In this way, the sales agency terminal 4 and the vehicle manufacturer side server 1 form a so-called server / client environment in a state where the sales agency terminal 4 is connected (logged in) to the vehicle manufacturer side server 1.

If the dealer terminal 4 can access the vehicle manufacturer server 1 without going through the dealer server 2, the dealer server 2 may be omitted.

Reference numeral 3 is the Internet, which is a typical communication line. Reference numeral 5 is a user terminal such as a personal computer, a mobile information terminal, or a mobile phone. The user terminal 5 is operated by a user who uses the present system, and may be installed in the user's home or the like, carried by the user, or installed in each sales agency.

Then, in the above configuration, the vehicle manufacturer side server 1, the sales agency side server 2, and the sales agency terminal 4 are provided.
Also, the user terminal 5 can perform two-way communication via the Internet 3 according to a general communication method in order to send and receive information regarding estimation / ordering of individual vehicles, which will be described later. At this time, if the user terminal 5 is a personal computer, a telephone line or the like is also used via the provider (Internet provider) 6. Also,
When the user terminal 5 is a mobile information terminal or a mobile phone, a public wireless telephone line or the like is also used via the base station 8. A general configuration is adopted for these communication means themselves, and detailed description in this embodiment will be omitted.

Reference numeral 11 denotes a server computer (hereinafter referred to as a production equipment side server in the present embodiment) which is provided in a vehicle manufacturing factory or the like and manages production on a production line. It is connected to the server 1 via a dedicated communication line capable of bidirectional communication. still,
The production equipment side server 11 and the vehicle manufacturer side server 1 may be connected via the Internet 3.

FIG. 2 is a vehicle manufacturer side server 1, a sales agency side server 2, a sales agency terminal 4, in the present embodiment.
It is a block diagram which illustrates the internal structure of the user terminal 5 and the production equipment side server 11.

In the figure, 22 is a display such as a liquid crystal display for displaying various screens, and 23 is a keyboard which is an input means. A ROM 24 stores a boot program and the like. 25 is a RAM for temporarily storing various processing results. Reference numeral 26 is a storage device such as a hard disk drive (HDD) that stores an information processing program and the like. Reference numeral 27 is a communication interface for communicating with an external device via a communication line 30 (Internet 3 or the like in the present embodiment). When the user terminal 5 is a computer, it is a modem or TA, and the user terminal 5 is portable. In the case of an information terminal or a mobile phone, it is a wireless transceiver. 28 is a pointing device such as a mouse. The respective components are connected via an internal bus 29, and the CPU (central processing unit) 21 is connected to the storage device 2.
The entire apparatus is controlled according to the information processing program stored in 6. In the present embodiment, the display 22, the keyboard 23, and the pointing device 28 are the so-called man-
Provides a machine interface.

In the present embodiment, the vehicle manufacturer side server 1, the sales agency side server 2, the sales agency terminal 4, the user terminal 5 and the production equipment side server 11 are general communications capable of performing Internet communications. It has protocol software (software program), an Internet browser function and a mailer function for transmitting and receiving data via the Internet 3 according to the software, and general software for drawing a browser.

Then, each of the above software is executed by the CPU 2
The vehicle manufacturer side server 1 and the sales agency terminal 4 or the user terminal 5 are appropriately executed by the server 1 and the sales agency side terminal 4 or the user terminal 5 to the vehicle manufacturer side server 1 via the Internet 3. In the connected (logged in) state, a so-called server / client environment is formed.

-Functional System of Individualized Vehicle Estimating / Ordering System- FIG. 3 is a diagram showing a functional system of a processing module executed in the individualizing vehicle estimating / ordering system. Each block shown in the figure is a CPU 21 of the server 1 on the vehicle manufacturer side.
Is a unit of software (software program) that is roughly classified by function to be described later, and in the present embodiment, this functional unit is referred to as a processing module. These processing modules are provided by the vehicle manufacturer server 1.
It is stored in advance in the storage device 26 or the like.

Here, the function of each processing module will be outlined.

Initial processing (M1): The top screen (home page) of the personalized vehicle quotation / ordering system is displayed on the user terminal 5, and the other screens for selecting the specifications of the personalized vehicle and requesting a quotation are displayed. Transition is possible.

Vehicle specification selection process (M2): The user of the user terminal 5 repeats the operation of selecting a desired specification from among the options prepared in advance for the vehicle of the vehicle type being considered for purchase, so that the user terminal 5 provides an environment in which desired individualized vehicles can be selected. Furthermore, when the specifications of the customized vehicle are confirmed, it is possible to transition to the estimation / assessment request processing (M3).

Quotation / assessment request processing (M3): If the user who has confirmed the specifications of the individualized vehicle desires, provides an environment in which the sales price of the individualized vehicle and the evaluation of the trade-in vehicle can be requested. , If a quote is requested,
Estimates will be provided by email in the name of one of the sales agents, and the sales agent will be notified accordingly.

Quotation item confirmation processing (M4): If the user of the user terminal 5 is the user who has already presented the estimated price to the individual specification vehicle for which the desired specification has been fixed, the user is up to the present To other screens for providing information such as the estimated price history and specification list, etc., as well as credit examination when the user purchases the individual specification car with a loan and business negotiation application for actually ordering Can be transitioned.

Credit examination process (M5): When a user wishes to purchase a personalized vehicle whose specifications have been fixed by using a loan, a credit examination based on the conditions entered by the user is conducted to the credit sales company. Request.

Business negotiation application process (M6): When the user desires a business negotiation for the actual purchase of the individual specification vehicle for which the specifications have been fixed, the fact is notified to the sales agent.

Delivery date inquiry processing (M7): A user who has ordered an individualized vehicle is notified of the status and delivery date until the individualized vehicle can be actually delivered.

Instruction process (M8): The user is provided with a method of using the quotation / ordering system for this customized vehicle and explanation of each function.

According to the personalized vehicle quotation / ordering system described in the present embodiment, the processing module group is executed by the vehicle manufacturer server 1 and the browser program is executed by the user terminal 5. By linking its own terminal as a client to the personalized vehicle quotation / ordering system, the display 22 of the user terminal 5 displays the various screens shown in FIGS. 4 to 8 (FIGS. 14 to 30). A machine interface is provided. Using this man-machine interface, the user of the user terminal 5 can perform specification selection, quotation, ordering, etc. for a desired customized vehicle.

-Software Executed by Vehicle Maker Server 1- Next, software executed by the CPU 21 of the vehicle maker server 1 will be described. In the explanation below,
First, the state transition between the processing modules will be described with reference to the flowchart shown in FIG. 9, and the transition of the display screen in each processing module will be described with reference to FIGS. 4 to 8. Then, FIG.
The estimated price providing process will be described with reference to the flowchart shown in FIG. 2, and the post-order specification changing process executed separately from the processing module will be described with reference to the flowchart shown in FIG.

(1) State Transition Between Modules FIG. 9 is a flowchart showing an overall outline of the processing executed by the vehicle manufacturer server 1 in this embodiment.

M1 executed by the vehicle manufacturer server 1
The processing module group of M8 to M8 has a function of displaying various window screens, which will be described later, on the display 22 of the user terminal 5 and realizing an input operation to the displayed window. The transition of will be described later with reference to FIGS. 4 to 8.

In FIG. 9, step S11, step S12: Initial processing (M1) is executed by linking the user terminal 5 to the site of this system via the Internet 3 (step S11), and during the execution Then, it is determined whether or not the activation request data for other processing has been received from the user terminal 5 (step S12), and when the data is received, step S13, step S16, step S21, or step depending on the data. When the data is not received, the process proceeds to step S23.

Steps S13 to S15: The vehicle specification selection process (M2) is executed (step S13), and during the execution, start request data for the estimate / assessment request process (M3) is received from the user terminal 5. It is determined whether or not (step S14), and when the data is received, the estimation / assessment request process (M3) is executed (step S15).

Steps S16 to S20: The quotation item confirmation process (M4) is executed (step S16), and during the execution, the start request data for the credit examination process (M5) or the negotiation application process (M6) is executed. It is determined whether or not it is received from the user terminal 5 (step S1
7, step S19), when the data is received, the credit examination process (M
5) Alternatively, the negotiation application process (M6) is executed (steps S18 and S20).

Step S22: The instruction process (M8) is executed.

Step S23, Step S24: It is judged whether or not the data indicating the end of use of the present system is received from the user terminal 5 during execution of each of the above processing modules (step S23), and when the data is received. The processing of the processing module being executed is stopped (step S24), and when the data is not received, the processing returns to step S12.

(2) Transition of Display Screen in Each Processing Module Next, transition of the display screen in each of the eight types of processing modules outlined above will be described with reference to FIGS. 4 to 8. To do. Here, the relationship of the state transition between the processing modules shown by the broken line blocks in FIGS. 4 to 8 follows the functional system described above with reference to FIG.

<Initial Processing (M1), Vehicle Specification Selection Processing (M2)> FIG. 4 is a diagram showing transitions of display screens in the initial processing (M1) and the vehicle specification selection processing (M2).

In the figure, initial processing (M1)
Is the top screen A which is the home page screen of this system.
-1 (FIG. 15) is displayed. On the top screen A-1 illustrated in FIG. 15, a user who wishes to use this system, which can select specifications, quotes, and place orders for a customized vehicle (that is, links to the vehicle manufacturer server 1 via the Internet 3). User of the user terminal 5 who is operating)
r "button is included. Initial processing (M1)
When this “Enter” button is operated, displays the home screen A-2 (FIG. 16) of this system on the user terminal 5.

FIG. 16 is a diagram showing an example of the home screen A-2 displayed by the initial process (M1).

The display screen shown in the figure includes a plurality of operation buttons. When the operation button "About this site" or "Purchase procedure" is operated, the instruction processing (M8) described later is executed. Depending on the function, a predetermined explanation screen is displayed on the user terminal 5 concerned. Also,
When the operation button of the “purchase consideration list” is operated, the function of a quotation item confirmation process (M4) described later is provided to the user terminal 5. When the operation button of "delivery date inquiry of purchased vehicle" is operated, the due date inquiry process (M7) to be described later is performed on the user terminal 5 concerned.
Functions are provided.

On the home screen A-2, when the operation button "change specifications after ordering" is operated, the user terminal 5 causes the vehicle manufacturer side server 1 to change the specifications of the vehicle ordered by the user. After the request is transmitted, as will be described later, after the order is placed, the specification change process allows the specification change of the vehicle related to the order placed by the user, and enables the specification change.

Furthermore, when the photograph portion of the sports type vehicle type A or the wagon type vehicle type B is clicked on the home screen A-2, the function of the vehicle specification selection process (M2) is performed on the user terminal 5 concerned. Provided.
In the present embodiment, the vehicle specification selection process (M2)
For convenience of description, the specification of the individual-specific vehicle desired by the user can be selected for the sports type vehicle type A or the wagon type vehicle type B as an example.

When a desired vehicle type is selected on the home screen A-2, the function of the vehicle specification selection process (M2) causes
Based on the standard specification vehicle (base specification vehicle) of the selected vehicle type, the user himself / herself can perform desired specification selection and confirmation for a plurality of predetermined items. In other words, the various specifications (equipment) preset as standard specification vehicles inside the system are
New equipment (optional equipment) that is replaced with other specifications (equipment) or is not set in standard specification vehicles
Will be added.

FIG. 17 is a diagram exemplifying the format of the vehicle specification selection screen (B-1 to B-15) displayed by the vehicle specification selection process (M2). The basic format of the screen is engine Transmission selection screen B
-1 and B-8, tire / wheel selection screens B-2 and B-9, interior selection screens B-3 and B-10, audio selection screens B-4 and B-11, body color selection screen B-5 and B-12 and decoration parts selection screens B-6 and B-13 are basically common.

In these vehicle specification selection screens, in the upper half area, the car model selected on the home screen A-2 and its interior photo (purchase support information), a "ZOOM" button capable of enlarging and displaying the photo, "Product information" button that can display various information (purchase support information) related to the vehicle type, standard specification display screen B-7 including specifications and specifications (purchase support information) related to the standard specification vehicle of the vehicle type, and / or "Standard specification vehicle information" button that can display B-14, vehicle unit according to the specification selected by the user (customer input specification input to the user terminal 5) (as one individual specification vehicle)
The manufacturer's suggested retail price, the "maker's suggested retail price", a "details" button that can be displayed as illustrated in FIG. 18, and items of specifications selected by the user are displayed.

For the purchase support information, the vehicle manufacturer side server 1 selects the one having the same specifications as the customer input specifications from the ones stored in the purchase support DB 33 corresponding to each specification, and outputs the selected information to the user terminal 5. It was sent.

In this embodiment, the manufacturer's suggested retail price can be displayed on a vehicle-by-vehicle or specification-item-by-vehicle basis on the vehicle specification selection screen. Therefore, the purchase price guideline for selecting a customized vehicle with desired specifications can be provided to the user. It can be presented and convenience is improved.

FIG. 18 is a view showing an example of the manufacturer's suggested retail price detail screen displayed when the "detailed" button shown in FIG. 17 is operated. The manufacturer's suggested retail price for each vehicle and its basis are shown. The selected specification items and the manufacturer's suggested retail price for each item are displayed.

Further, the selection work of the individual specification vehicle by the user is performed in the order of the selection screens B-1 to B-6 for the vehicle type A and the selection screens B-8 to B-13 for the vehicle type B. It is configured to be subject to restrictions such as selecting specification items in order from to, and in the lower half area of the vehicle specification selection screen,
Each selection step (step) corresponding to each screen of B-1 to B-6 or B-8 to B-13 described above is, for example,
It is displayed in the form of a folder in which multiple sheets are stacked.

In the example of FIG. 17, the state in which the folder of the third step is selected is displayed. In the selected folder (active state), the specification items to be selected by the user in that step are selected. Possible options are displayed along with images such as photographs, price differences from standard specification vehicles, and names (model numbers). In response to the user selecting a desired option (specification) from the displayed options, the selected specification information is stored in the storage device 26 of the vehicle manufacturer side server 1 as identification information (user ID).

At this time, the vehicle manufacturer server 1 acquires the manufacturer's suggested retail price for the specification item by referring to the manufacturer's suggested retail price DB 31 using the selected specification item information as a key, and the obtained specification. The manufacturer's suggested retail price for the item is added to the specification items already selected in each step up to that point.

As a result, the manufacturer's suggested retail price for each vehicle displayed in the upper right of FIG. 17 is updated, and if the “Details” button is selected thereafter, the current details display screen shown in FIG. 18 is displayed. The specification items selected in the step and the columns for the manufacturer's suggested retail price are displayed with the columns added.

Further, in the lower half area of the vehicle specification selection screen, a "HOME" button capable of jumping to the home screen A-2 (FIG. 16), a "BACK" capable of transiting to the previous and next display screens, and The "NEXT" button is displayed.

It should be noted that a predetermined constraint is set in advance in the options allowed to the user in each step of the vehicle specification selection process (M2), and the basic idea is as follows.
As a first step of the specification selection work of the individual specification vehicle, there is a restriction so that the specification of the basic part that determines the power performance of the vehicle is selected, and also in the subsequent step, in the first step Constraints are set so that the selected specifications have the highest priority.

The option constraint information is information referred to as an option to be displayed on the screen corresponding to the next step in response to the user selecting the option in each step of the vehicle specification selection screen described above. , Is preset in the purchase support DB 33. Then, by selecting all the specification items, the identification information (specification number) for the individual specification vehicle of the user is selected.

Therefore, based on such restrictions, the user of the user terminal 5 can select the desired vehicle type selected on the home screen A-2 (FIG. 16) by sequentially performing the selection operation on the vehicle specification selection screen. The customized vehicle can be easily selected by the user's own interactive game-like operation, and the user can experience the feeling that the engineer of the automobile tuning shop tunes the automobile.

When the selection of all the specification items necessary for the specification of the individual specification vehicle is completed in the vehicle specification selection process (M2), the selection specification display screen B-15 shown in FIG. 19 is displayed.

FIG. 19 is a view showing an example of the selection specification display screen B-15 displayed by the vehicle specification selection processing (M2).
On the selection specification display screen B-15, as an example, a photograph image of the exterior and interior of the individual specification vehicle for which specifications have been selected (these are purchase support information and purchase support DB3
From the purchase support information for each specification stored in 3, the specification having the same specification as the selected specification (customer input specification) is selected and displayed), the selected specification item and its price, The price of the standard specification car is displayed.

Then, on the selection specification display screen B-15, when the "sales company estimate request" button is operated to request an estimate of the actual selling price by the sales agent,
The specification items of the selected customized vehicle can be confirmed, and the process can proceed to the estimation / assessment request process (M3) described below. On the other hand, when the "return" button is operated, the specification item can be changed by sequentially returning to the vehicle specification selection screen corresponding to each step described above. That is, other options cannot be selected without returning to the previous option.

<Quotation / Assessment Request Processing (M3)> FIG.
It is a figure which shows the transition of the display screen in quotation / assessment request processing (M3), and the e-mail transmission function accompanying the quotation / assessment request, and after the specification of the individual specification vehicle in vehicle specification selection processing (M2), It is activated in response to the operation of the "request for sales company estimate" button. From the estimate / assessment request process (M3), it is possible to transition to the vehicle specification selection process (M2) according to the user's operation.

As shown in the same figure, the transition of the display screen in the estimate / assessment request process (M3) includes the estimate request top screen C-1 (FIG. 20) and the assessment application input screen C-2.
(FIG. 21), the sales agent search / selection screen C-3, the input content confirmation screen C-4, the quotation / assessment content transmission screen C-5, and the sales agent map browsing screen C-6 It can be displayed on the user terminal 5.

Estimate request top screen C-1 (FIG. 20): In this screen, the user of the user terminal 5 inputs the name of the user (user ID and password if already issued) Specification selection process (M
You can apply for (request) an assessment of the trade-in vehicle, if you would like to make an estimate and request for the individual specification vehicle that was previously confirmed in 2). That is, after the information about the user is input on the display screen, if “Yes” is selected in the radio button related to the assessment application, the assessment application input screen C-2 is displayed and “No” is selected. In this case, the sales agent search / selection screen C-3 is displayed.

Assessment application input screen C-2 (FIG. 21): In this screen, the user of the user terminal 5 has predetermined specification items (automaker name, car name, trade-in vehicle) for a car (trade-in vehicle) for which trade-in is desired. Enter the displacement, mileage, etc.,
In response to the selection of the "Next" button, the sales agent search / selection screen C-3 is displayed.

Sales agent search / selection screen C-3 (not shown): In this screen, the user of the user terminal 5 is a sales agent who wishes to request an estimate of an individualized vehicle and an assessment of a trade-in vehicle. Can be selected by the user himself. As the selection procedure, for example, a quotation request top screen C
A method of automatically presenting a nearby sales agent based on the user's address previously input in -1, etc.,
A method of allowing the user to select a desired sales agent from among the displayed sales agents is assumed. In any case, by configuring the sales agent search / selection screen C-3 so that it can be expanded to the sales agent map browsing screen C-6 where the location of each sales agent can be confirmed on the map, It is good to consider the convenience of the user.

When a sales agent requesting an estimate of an individualized vehicle and an evaluation of a trade-in vehicle is selected on the sales agent search / selection screen C-3, the user terminal 5 of the user is
An input content confirmation screen C-4 is displayed.

Input contents confirmation screen C-4 (not shown): This screen shows the contents of each specification item (including the manufacturer's suggested retail price) for the individual specification vehicle previously confirmed in the vehicle specification selection process (M2). , When selecting the assessment of a trade-in vehicle, the contents of each item input by the user on the assessment application input screen C-2, and a sales agent search / selection screen C-3 for requesting an estimate / assessment thereof. A list of information and the like regarding the sales agent selected in is displayed. And
After the user confirms the content of the information displayed on the input content confirmation screen C-4 and then actually requests an estimate / assessment by a predetermined operation (a predetermined operation by the customer after inputting the specifications), the operation signal is the vehicle manufacturer. It is transmitted to the side server 1 and the quotation / assessment content transmission screen C-5 is displayed on the user terminal 5 (hereinafter, processing for guiding the customer to purchase the vehicle is performed).

Estimate / assessment contents transmission screen C-5 (not shown): On this screen, the quotation / assessment request is transmitted and accepted by the vehicle manufacturer server 1, and the sales agent selected by the user. Information such as that an e-mail about the request content from the store reaches the user is displayed. As described above, the estimate / assessment request process (M3) includes a function of transmitting / receiving an electronic mail in response to the estimate / assessment request (the operation signal) transmitted from the user terminal 5.

ID / password reply mail C-7: If the quote request from the user is the first time this time, an electronic mail including the ID / password issued to the mail address previously input by the user. Will be sent.

Estimate / assessment request notification mail C-8: The vehicle manufacturer's server 1 reports that the user has requested a quotation request for a customized vehicle and / or an assessment of a trade-in vehicle from the target sales agent. An electronic mail for notifying the sales agency side server 2 is transmitted. In this e-mail, for example, the information (address, name, e-mail address, etc.) that can specify the user input on the quotation request top screen C-1, and the individual specifications set in the vehicle specification selection process (M2) Vehicle identification information (specification number), assessment application input screen C-
The specification items of the trade-in vehicle input in 2 are included.

Estimate / Assessment Request Confirmation Email C-9: The user has previously entered in the name of the sales agent who has been requested by the user to request a quotation for the customized vehicle and / or to assess the trade-in vehicle. An e-mail is sent to the e-mail address to confirm that the quotation request / assessment request has been made.

Assessment result reply mail C-10: For replying the assessment result to the mail address previously input by the user from the sales agency requested by the user to assess the trade-in vehicle. An email is sent.

Estimate result reply mail C-11: For replying to the mail address previously input by the user from the vehicle manufacturer side server 1 to the estimate result in the name of the sales agency requested by the user. Will be sent by e-mail.

FIG. 10 is a flowchart showing the estimation / assessment request process (M3) performed in the vehicle manufacturer server 1.

Step S41: Quote request top screen C-
1 (FIG. 20) is displayed on the user terminal 5, and the validity of the user ID and password entered on the screen is checked.

Steps S42 and S43: It is judged whether or not there is a request for assessment (step S42). If there is no such request, the process proceeds to step S44, and if there is such a request, the user terminal 5 concerned. Assessment application input screen C-
2 (FIG. 21) displays the trade-in vehicle information to be evaluated by the user, and the sales agent search / selection screen C-3 is displayed on the user terminal 5 for the desired sale. The user is made to select an agent, and the information input by the quotation / assessment request notification mail C-8 is transmitted to the selected agent (step S43).

Step S44, Step S45: It is judged whether or not there is a request for quotation (request for quotation) (step S4).
4) If there is a request for quotation, a quotation price provision process is performed in which the quotation for the customized vehicle is provided from the vehicle manufacturer server 1 to the user terminal 5. That is, as will be described in detail later, an estimated price is automatically calculated based on the vehicle specification identification information (specification number) set in the vehicle specification selection process (M2), and the user inputs the estimated price first. Send it by e-mail to the e-mail address you are using.

The sales agent receiving the assessment request assesses the trade-in vehicle in accordance with the specification items of the trade-in vehicle acquired by the assessment request notification mail C-8. This evaluation may be performed by the employee of the sales agent who actually checks the trade-in vehicle as usual, and automatically by referring to the database etc. in which the used car market price is set in advance. It may be performed.

<Quotation item confirmation process (M4)> FIG. 6 is a diagram showing a transition of the display screen in the quotation item confirmation process (M4). In the home screen A-2 displayed by the initial process (M1), It starts up in response to the operation button on the “Purchase Review List”. From the estimate item confirmation process (M4), it is possible to transition to the initial process (M1), the credit examination process (M5), or the negotiation application process (M6) according to the operation of the user.

As shown in the figure, the estimation item confirmation process (M
As the transition of the display screen in 4), the ID / password input screen D-1 (FIG. 22) and the purchase consideration information list screen D
-2 (Fig. 23), estimate confirmation screen D-3 (Fig. 24),
The quotation specification image display screen D-4, the credit examination result display screen D-5, and the trade-in assessment result display screen D-6 can be displayed on the user terminal 5.

ID / password input screen D-1 (see FIG. 2)
2): On this screen, the user of the user terminal 5 inputs the previously issued user ID (member ID) and password for the user and operates the "send" button to operate the system (vehicle). Log in to the manufacturer server 1). When the login is completed, the purchase consideration information list screen D-2 (FIG. 23) is displayed on the user terminal.

Purchase review information list screen D-2 (FIG. 23):
On this screen, the quote previously made for the user,
A list of assessments and credit reviews will be displayed,
The user selects a desired display item by an operation such as clicking on the desired display item, whereby a screen showing detailed contents of the selected item is displayed on the user terminal 5 of the user.

Quotation item confirmation screen D-3 (FIG. 24): In this screen, the user of the user terminal 5 can confirm the detailed contents of the quotation previously performed for the user, and the "business negotiation" When the "Apply" button is operated, it is possible to transition to the negotiation application process (M6), when the "Review credit" button is operated, it is possible to transition to the credit screening process (M5), and "Quotation specification image confirmation" When the "" button is operated, the image of the automobile corresponding to the currently displayed individual specification vehicle can be confirmed on the estimated specification image display screen D-4 (not shown). Then, when the operation button of "return to the purchase consideration list" is operated, the purchase consideration information list screen D-
2 (FIG. 23).

FIG. 11 is a flow chart showing the estimate item confirmation processing (M4) performed in the vehicle manufacturer side server 1.

In the figure, step S51: The ID / password input screen D-1 (FIG. 22) is displayed on the user terminal 5, and the validity of the user ID and password input on that screen is checked.

Step S52: With reference to the customer DB 34, it is confirmed whether or not the quotation information regarding the user ID has been updated.

Step S53: The quotation information relating to the user ID stored in the customer DB 34 is acquired, and the acquired quotation information is displayed on the purchase consideration information list screen D-2.
(FIG. 23) or in response to an operation on the screen, the quotation item confirmation screen D-3 (FIG. 24) is displayed on the user terminal 5 of the user.

Step S54: The updated quotation information related to the user ID stored in the customer DB 34 is
In order for the user to be able to identify that the information has been updated, the purchase consideration information list screen D-2 (FIG. 23) or the operation on the screen, the quotation confirmation screen D-3 (FIG. 24) displays the user terminal 5 of the user. To display.

<Credit Screening Process (M5) / Business Negotiation Application Process (M6)> FIG. 7 shows the credit screening process (M5).
5) and the transition of the display screen in the negotiation application process (M6) and the e-mail transmission function associated with the credit examination and the negotiation application, and the credit examination process (M5) is the quotation item confirmation process (M4). In the quotation confirmation screen D-3 (FIG. 24) displayed by the above, the quotation confirmation screen D-3 is activated in response to the operation of the “consider credit” button, and the negotiation application process (M6) is performed.
-3 (FIG. 24), it is activated in response to the operation of the “business negotiation application” button. Credit examination process (M
From 5) and the negotiation application process (M6), a transition can be made to the quotation item confirmation process (M4).

As shown in the figure, the transition of the display screen in the credit examination process (M5) is as follows: loan condition input screen E-1 (FIG. 25), repayment plan display screen E-2 (FIG. 26), credit examination. Each screen of the input screen E-3 and the credit application details transmission screen E-4 is changed to the user terminal 5 concerned.
Can be displayed on.

Borrowing condition input screen E-1 (FIG. 25): In this screen, the user of the user terminal 5 uses the installment loan for the individualized vehicle presented in the quotation item selected in the quotation item confirmation processing (M4). In the case of purchasing, various items regarding credits to be used can be input, and after the predetermined item is input, the “calculation execution” button is operated, and the repayment plan display screen E- appears on the user terminal 5. 2 (FIG. 26) is displayed.

Repayment plan display screen E-2 (FIG. 26): On this screen, a list of credit calculation results (repayment plan) based on the items set on the borrowing condition input screen E-1 is displayed. In response to the operation of the “credit examination application” button on this screen, the credit examination input screen E-3 is displayed on the user terminal 5.

Credit examination input screen E-3 (not shown): In this screen, the user of the user terminal 5 applies to the credit company for credit examination based on the repayment plan displayed on the repayment plan display screen E-2. You can

Credit application contents transmission screen E-4 (not shown): On this screen, the credit examination is transmitted, and the e-mail regarding the acceptance of the credit examination by the vehicle manufacturer server 1 and the examination result is delivered to the user. Information such as things is displayed.

In the quotation item confirmation processing (M4), in response to the credit examination application information transmitted from the user terminal 5 on the credit application content transmission screen E-4,
Includes the ability to send and receive email.

Credit examination request confirmation email E-5: The credit examination request is made from the vehicle manufacturer server 1 requested by the user for credit examination to the mail address previously entered by the user. An email will be sent to confirm.

Credit examination request notification mail E-6: An electronic mail is sent from the vehicle manufacturer server 1 to the target credit sales company that the user has requested a credit examination. This e-mail contains the contents of the repayment plan displayed on the repayment plan display screen E-2, information about the user, and the like.

Credit examination result reply mail E-7: For replying the examination result to the e-mail address previously input by the user and the vehicle manufacturer server 1 from the credit company that performed the credit examination. An email is sent.

Next, the negotiation application process (M
The transition of the display screen in 6) is as follows: Business negotiation application input screen F-1 (FIG. 27), Business negotiation application content transmission screen F
Each screen of -2 can be displayed on the user terminal 5.

Business negotiation application input screen F-1 (FIG. 27):
On this screen, the user of the user terminal 5 performs various negotiation-related applications to the sales agent who has presented the estimated price for the individual specification vehicle presented in the estimate item selected in the estimate item confirmation process (M4). You can enter items (whether you have a trade-in vehicle, whether you want to use credits, desired date for negotiations, etc.), and after the predetermined items are entered, the "negotiation application" button is operated, and the user terminal 5 displays Business negotiation application contents transmission screen F-
2 is displayed.

Business negotiation application content transmission screen F-2 (not shown): This screen transmits the application content on the business negotiation application input screen F-1, which is accepted by the vehicle manufacturer side server 1 and the electronic data relating to the business negotiation. Information is displayed indicating that the corresponding sales agent will make contact by e-mail or telephone.

The business negotiation application process (M6) includes a function of transmitting and receiving an electronic mail in response to the business negotiation application information being transmitted from the user terminal 5 on the business negotiation application content transmission screen F-2.

Business negotiation request confirmation mail F-3: It is confirmed from the vehicle manufacturer side server 1 requested for business negotiation by the user to the mail address previously input by the user that the business negotiation has been requested. An email will be sent for you.

Business negotiation request notification mail F-4: An electronic mail is sent from the vehicle manufacturer side server 1 to the target sales agency that the user has requested a business negotiation. This e-mail includes the contents displayed on the business negotiation application input screen F-1 and information about the user.

In the present embodiment, when a customer makes a purchase contract for a vehicle having the selected specifications after negotiations at the sales agent, the seller of the sales agent determines that the seller of the sales agent server 2 or the sales agent. A predetermined operation is performed on the store terminal 4. As a result, the personalized vehicle is ordered from the automobile manufacturer, and the information indicating that the customer has made a purchase contract and the specifications of the vehicle related to the purchase contract are displayed from the sales agent side server 2 to the vehicle manufacturer side server. 1 and production equipment server 1
1 is sent to the vehicle manufacturer side server 1 to execute post-order specification change processing, which will be described later.

<Delivery Date Inquiry Processing (M7) / Instruction Processing (M8)> FIG. 8 shows transitions of display screens in the delivery date inquiry processing (M7) and instruction processing (M8), and an e-mail transmission function accompanying the delivery date inquiry. FIG.

The delivery date inquiry process (M7) is performed by the home screen A-2 (FIG. 1) displayed by the initial process (M1).
In 6), it is activated in response to the operation button of "delivery inquiry of purchased vehicle". Further, the instruction process (M8) is activated in response to operation buttons such as "About this site", "Purchase procedure", and "Privacy policy" on the home screen A-2. From the delivery date inquiry process (M7) and the instruction process (M8), a transition can be made to the initial process (M1) according to the user's operation.

In the delivery date inquiry processing (M7) shown in FIG.
Each screen of the D / password input screen G-1 (same as FIG. 22) and the delivery date status inquiry screen G-2 (FIG. 14) can be displayed on the user terminal 5 and the delivery date status report mail G-3. Is transmitted to the corresponding user terminal 5.

ID / password input screen D-1 (see FIG.
2): On this screen, the user of the user terminal 5 inputs the user ID and password previously issued to the user and operates the "send" button to make the system (vehicle manufacturer server 1 ) To login. When the login is completed, the due date status inquiry screen G-2 (FIG. 14) is displayed on the user terminal 5.

FIG. 14 is a diagram exemplifying the delivery date status inquiry screen G-2 displayed by the delivery date inquiry process (M7). In this display screen, the user is concerned with the individual specification vehicle waiting for delivery. You can know the progress status in multiple stages from production to delivery.

That is, on the delivery date status inquiry screen G-2, information for specifying the user, the individual vehicle, and the sales agent is displayed, and as shown in FIG. The progress status in a plurality of stages until the vehicle is delivered is presented by a graphic representing the current status and an image (captured image) representing each stage. In addition, the completion date is displayed at the stage when it has been completed.

The information displayed on the delivery date status inquiry screen G-2 in FIG. 14 described above can be acquired by the vehicle manufacturer server 1 by referring to the progress management DB 32.

Further, in the instruction processing (M8), explanation H-1 of individual specification vehicle quotation / ordering system, explanation H-2 of purchase process, explanation H-3 of inquiry / FAQ,
Also, each screen of the explanation H-4 of the privacy policy is displayed on the user terminal 5. These explanations (explanation screens: not shown) may be registered in advance in the storage device 26 of the vehicle manufacturer side server 1, for example.

(3) Estimated price provision processing Next, step S4 in the estimation / assessment request processing (M3) executed by the CPU 21 of the vehicle manufacturer server 1.
The estimated price providing process of No. 5 will be described in detail with reference to FIG.

Step S31: From the estimated price DB 35,
The data of the sales agent selected by the customer is read out, and the estimated price corresponding to the identification information (specification number) of the vehicle specification selected in the vehicle specification selection process (M2) described above is calculated.

Step S32: The estimated price calculated in step S31 is automatically corrected in consideration of predetermined information about the customer. This predetermined information is information about the customer (paid service history received by the sales agency, number of vehicles owned, vehicle storage location, access history status to the vehicle manufacturer side server 1 at the time of specification input, last vehicle purchase time , Information (estimated price, etc.) at the time of previous vehicle purchase, environmental change status, genre of owned vehicle type, etc., and based on the respective information, correction is made by a preset correction price.

Step S33: Correction alarm processing is performed. That is, the validity of the estimated price is judged by comparing the estimated price automatically corrected in step S32 with the reference price range set by each sales agent in advance.
An alarm is given to the sales agency side server 2 and the estimated price is changed and input, or the estimated price is set as it is.

Step S34: The estimated price that has been corrected or changed and input after correction is transmitted to the mail address (user terminal 5) previously input by the customer by e-mail and is associated with the user ID. Customer DB34
To store. This e-mail contains a URL, and when the user terminal 5 opens the page designated by the URL, the details can be confirmed on the screen displaying the estimation result. When the estimated price is equal to or lower than the reference minimum price, the text of the above-mentioned e-mail will have a content to appeal to the customer.

Step S35: The sales agent side server 2 is notified by e-mail that the estimated price has been presented to the customer.

(4) Post-Order Specification Change Process Next, the post-order specification change process executed by the CPU 21 of the vehicle manufacturer server 1 will be described with reference to the flowchart of FIG.

That is, in the first step S101,
Contract information transmitted from the sales agent side server 2 (information indicating that the customer has made a purchase contract, which is transmitted by a predetermined operation of the sales agent side server 2 or the sales agent terminal 4 and the vehicle related to the purchase contract) (Specification) is received. When the determination is NO and the contract information is not received, the process proceeds to step S104 as it is, while when the determination is YES and the contract information is received, the vehicle specification information and the contract related to the purchase contract (ordering). The number is stored in the in-production information DB 36, and in the next step S103,
When the identification information (body number, etc.) of the vehicle is determined, the vehicle identification information is stored in association with the specification information, and then the process proceeds to step S104.

The specification information and the like stored in the in-manufacturing information DB 36 are deleted by the manufacturing completion information from the production facility side server 11 after manufacturing the vehicle.

In step S104, the user terminal 5
Whether or not the operation button of “specification change after ordering” on the home screen A-2 (FIG. 16) displayed on is operated (predetermined operation) (a request for changing the specification of the vehicle is transmitted from the user terminal 5) Is received) or not) is determined. When the determination is NO and the operation is not performed, the process directly returns, while when the determination is YES and the operation is performed, the process proceeds to step S105 and the specification change menu screen as shown in FIG. 28 is displayed on the user terminal 5. Send and display. That is, the specification change after ordering is permitted. On this specification change menu screen, the contract number or the vehicle body number assigned in the order of contract and the password are input.

In the next step S106, it is determined whether or not the contract number (or vehicle body number) and the password have been input on the specification change menu screen and the "ok" operation has been performed. When this determination is NO and the contract number or the like has been input and the "ok" operation has not been performed, the process returns as it is, while when the determination is YES and the contract number or the like has been input and the "ok" operation has been performed. , Go to step S107, the contract number (or body number)
To the production equipment side server 11 to obtain the production status of the vehicle corresponding to the contract number (or body number) from the production equipment side server 11, and in the next step S108, the specification information of the vehicle and the above acquisition. The changeable item display screen as shown in FIG. 29 is transmitted to the user terminal 5 and displayed based on the production status.

The changeable item display screen displays items that can be changed and items that cannot be changed at the present time in the specifications of the vehicle corresponding to the contract number (or body number). In the display example of FIG. 29, “fixed” items are unchangeable items, and “10/1 10:15 fixed”
Means that the changeable item cannot be changed at 10:15 on October 1st. Further, the changeable item display screen also displays the time when a large specification change is possible such as changing the base vehicle (base sales object), which is the basis for producing the ordered vehicle. That is, until the predetermined timing after ordering, the specification change for changing the base vehicle is permitted in the production process of the vehicle related to the order, but after the predetermined timing, the specification change for changing the base vehicle is not permitted. ing. The above-mentioned predetermined timing is a stage when the base vehicle has a unique specification of a predetermined level or more in the production process of the vehicle related to the ordering (a stage where a specification vehicle which the general customer rarely selects is mounted). .

In FIG. 29, when the specification change for changing the base vehicle is permitted, the "base vehicle change possible" button is active. By operating this "base vehicle change possible" button, the vehicle specification A transition is made to the vehicle specification selection screen (FIG. 17) described in the selection process (M2). Further, even when the specification change for changing the base vehicle is not permitted, if there are changeable items, the change in FIG.
Similarly, by operating the "to change screen" button, the vehicle specification selection screen is displayed. The specification can be changed in the same manner as the vehicle specification selection process (M2). However, in the case of this specification change, on the vehicle specification selection screen, the items that cannot be changed are inactive, and the fact that they cannot be changed is displayed, while the items that can be changed are active. , The date and time when it cannot be changed is displayed.

In the next step S109, it is determined whether or not the specification has been changed as described above. When this determination is NO and the specification has not been changed, the process returns as it is, while when the determination is YES and the specification has been changed, the process proceeds to step S110, and as shown in FIG. , The estimated price is calculated from the estimated price DB 35 and re-presented to the user terminal. In this case, the difference from the amount before the change is also displayed. Then, when approving this estimate, the "ok" button is operated on the screen of FIG. As a result, the quotation approval information is transmitted from the user terminal 5 to the vehicle manufacturer server 1.

In the next step S110, it is determined whether or not the "ok" button has been operated on the screen of FIG. 30 (whether or not the estimated price has been approved). When this determination is NO and the "ok" button has not been operated, the process returns as is, while when the determination is YES and "o"
When the "k" button is operated, the process proceeds to step S112, and the specification change request and the contents thereof are transmitted to the production equipment server 11. That is, the vehicle manufacturer side server 1 changes the specifications of the vehicle regarding the order, and the production facility side server 11
To change the production process of the vehicle to realize the changed specifications.

Then, in the next step S113, the fact that the specification has been changed and the new estimated price information are transmitted to the sales agent side server 2, and then the process returns. Incidentally, the person in charge of the sales agency issues an invoice based on the estimated price and sends it to the customer.

In step S102 in the post-order specification change process, the specifications of the vehicle relating to the order are stored in the in-manufacturing information DB 36. However, even if they are not stored, the sales agent side server 2 or It may be obtained from the production equipment server 11.

In step S107 in the post-order specification change processing, the vehicle manufacturer side server 1 obtains the vehicle production information from the production facility side server 11 when necessary, but the vehicle production information is being manufactured. Information DB36
Each time the process advances, etc., it is updated and stored, and this step S
At 107, the production information of the vehicle may be read from the in-production information DB 36.

-Software Executed by Production Equipment Server 11- Next, the software executed by the CPU 21 of the production equipment server 2 will be described with reference to FIG.

That is, in the first step S301,
Normal production equipment control is executed, and the next step S302
Then, it is determined whether or not the contract number (or vehicle body number) transmitted from the vehicle manufacturer server 1 is received.

When the determination in step S302 is NO and the contract number (or vehicle body number) has not been received, the process proceeds to step S304, while when the determination is YES and the contract number (or vehicle body number) has been received. , Go to step S303 and enter the contract number (or body number)
The production status of the vehicle corresponding to is transmitted to the server 1 on the vehicle manufacturer side, and thereafter, the process proceeds to step S304.

In step S304, it is determined whether the specification change request transmitted from the vehicle manufacturer's server 1 and its contents have been received. When this determination is NO and the specification change request and its contents have not been received, the process returns as it is, while when the determination is YES and the specification change request and its contents have been received, step S30.
Proceeding to step 5, the production process is changed according to the specification change, and then the process returns.

The above production process change is carried out as follows when the base vehicle is changed, for example. That is,
The original vehicle (the vehicle that was produced for that user) was set back to the catalog specification vehicle to continue production (since the base vehicle does not have individual specifications above a certain level, it is often used by ordinary users. It is possible to set the catalog specification vehicle to be selected again), while a new vehicle is prepared for the user and produced so as to realize the changed specification. This new vehicle is the one that was the catalog specification vehicle from the beginning, or the vehicle that was produced for other users but became the catalog specification vehicle due to the specification change, etc. And

In this embodiment, the vehicle manufacturer server 1
Configures an information processing device connected to the user terminal 5 via a communication line, and stores the storage device 26 of the vehicle manufacturer server 1.
Configures a computer-readable recording medium in which an information processing program for controlling the information processing apparatus is recorded. Further, the communication interface 27 of the server 1 of the vehicle manufacturer side receives the customer input specifications input to the user terminal 5 and transmitted from the user terminal 5, and a specification receiving means for transmitting purchase support information to the user terminal 5. Support information transmitting means, operation signal receiving means for receiving an operation signal transmitted from the user terminal 5 by a predetermined operation of the customer after inputting the specifications, and after the vehicle is ordered, the user terminal 5
Change request receiving means for receiving a request for changing the specification of the vehicle related to the order, which is transmitted by a predetermined operation from the customer. Further, the CPU 21 of the vehicle manufacturer side server 1
Is a purchase support information selecting means for selecting purchase support information of a vehicle having the same specification as the customer input specification received by the specification receiving means from the purchase support information of the vehicle stored in the purchase support DB 33, and the operation signal. Upon receiving an operation signal received by the receiving means, a purchase guiding means for guiding the customer to purchase a vehicle having the same specifications as the customer input specifications, and a change request received by the change request receiving means, and relating to the ordering. A specification change permission means for permitting the change of the specification of the vehicle is configured.

Therefore, in the above embodiment, the vehicle manufacturer side server 1 receives the request for changing the specification of the vehicle related to the order transmitted from the user terminal 5 after ordering the vehicle, and changes the specification of the vehicle. Since the permission is given, the customer can change the specification even after the order is placed, by operating the user terminal 5, and the convenience for the customer can be improved.

Further, since the vehicle manufacturer's server 1 provides the user terminal 5 with the items that can be changed at the present time and the time when the items that cannot be changed are displayed, the final item of the items that can be changed is displayed. The decision can be delayed as much as possible, and the convenience of the customer can be further improved.

Further, if the vehicle manufacturer side server 1 transmits the estimated price of the vehicle having the changed specifications to the user terminal 5 and does not receive the estimated approval information from the user terminal 5 to approve the estimated price, Since the specifications are not changed, the changes can be reviewed when the vehicle price increases significantly.

In the above embodiment, the vehicle manufacturer's server 1 accepts the specification change request transmitted from the user terminal 5 after the vehicle is ordered, and permits the specification change of the vehicle. Similarly, the sales agent side server 2 and the production facility side server 11 may permit the specification change of the vehicle regarding the order. In this case, the sales agent side server 2 or the production equipment side server 11 constitutes an information processing device connected to the vehicle manufacturer side server 1 via a communication line, and the sales agency side server 2 or the production equipment side server. The storage device 26 of 11 constitutes a computer-readable recording medium in which an information processing program for controlling this information processing device is recorded. In addition, the sales agent side server 2
Alternatively, the communication interface 27 of the production equipment side server 11
Constitutes a change request receiving means for receiving a request for changing the specification of the vehicle related to the order transmitted from the user terminal 5 by a predetermined operation of the customer after ordering the vehicle, and the sales agent side server 2 or the production facility. Upon receiving the change request received by the change request receiving means, the CPU 21 of the side server 11 constitutes a specification change permitting means for permitting the change of the specification of the vehicle related to the order.

Further, in the above-described embodiment, when the user confirms the content of the information displayed on the input content confirmation screen C-4 and then requests an estimate / assessment by a predetermined operation, the vehicle manufacturer side server 1 , Estimated price DB35
From, the data of the sales agent selected by the user is read out, the estimated price corresponding to the identification information (specification number) of the vehicle specification selected in the vehicle specification selection process (M2) is calculated, and this estimated price is calculated by the user. I sent it to terminal 5,
When the user requests an estimate / assessment, the vehicle manufacturer side server 1 requests the sales agency side server 2 of the sales agency selected by the user to make an estimate, and in response to this, The seller of that sales agent makes a quote,
By inputting the estimated price into the sales agency terminal 4, the user terminal 5 is directly or directly passed through the vehicle manufacturer server 1.
It may be transmitted to. In addition, when the estimated price is automatically transmitted to the user terminal 5, the vehicle manufacturer does not force the sales agent to adopt this system, and each sales agent can use the system at his own request. It is adopted voluntarily.

Further, in the above embodiment, an automobile is taken as an example of a product (sales object) for which specifications are selected and an order is placed, but the present invention is not limited to a vehicle such as an automobile and can be mass-produced. Therefore, it is suitable for wide application to industrial products (for example, electric products and prefabricated houses) in which a plurality of types of specifications or optional equipment can be set.

[0178]

As described above, according to the present invention,
The server (information processing device) receives the request for changing the specifications of the sales target according to the order, which is transmitted by the customer's predetermined operation after the ordering of the sales target, and permits the specification change of the sales target. By doing so, the customer can change the specification even after ordering the object to be sold by operating the customer terminal, and the convenience for the customer can be improved.

[Brief description of drawings]

FIG. 1 is a conceptual diagram showing an overall configuration of a personalized vehicle quotation / ordering system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating an internal configuration of a vehicle manufacturer side server, a sales agency side server, a sales agency terminal, and a user terminal.

FIG. 3 is a diagram showing a functional system of a processing module executed in a personalized vehicle quotation / ordering system.

FIG. 4 is a diagram showing a transition of a display screen in an initial process (M1) and a vehicle specification selection process (M2).

FIG. 5 is a diagram showing a transition of a display screen in a quotation / assessment request process (M3) and a function of transmitting an e-mail accompanying a quotation / assessment request.

FIG. 6 is a diagram showing a transition of a display screen in an estimate item confirmation process (M4).

FIG. 7 is a diagram showing a transition of display screens in a credit examination process (M5) and a negotiation application process (M6), and an e-mail transmission function associated with the credit examination and negotiation application.

FIG. 8 is a diagram showing a transition of a display screen in a delivery date inquiry process (M7) and an instruction process (M8), and an e-mail transmission function associated with the delivery date inquiry.

FIG. 9 is a flowchart showing an overall outline of processing executed by the vehicle manufacturer server.

[Fig. 10] Quotation performed on the server of the vehicle manufacturer
It is a flow chart which shows assessment request processing (M3).

FIG. 11 is a flowchart showing a quotation item confirmation process (M4) performed in the server of the vehicle manufacturer.

FIG. 12 is a flowchart showing an estimated price providing process performed by the vehicle manufacturer server.

FIG. 13 is a flowchart showing post-order specification change processing performed by the vehicle manufacturer server.

FIG. 14 is a diagram illustrating a delivery date status inquiry screen G-2.

FIG. 15 is a diagram exemplifying a top screen A-1 which is a home page screen.

FIG. 16 is a diagram illustrating a home screen A-2.

FIG. 17 is a diagram illustrating a format of a vehicle specification selection screen (B-1 to B-15) displayed by a vehicle specification selection process (M2).

FIG. 18 is a diagram exemplifying a detail screen of a manufacturer's suggested retail price displayed when the “details” button shown in FIG. 17 is operated.

FIG. 19 is a diagram exemplifying a selection specification display screen B-15 displayed by a vehicle specification selection process (M2).

FIG. 20 is a diagram showing an example of an estimate request top screen C-1.

FIG. 21 is a diagram illustrating an assessment application input screen C-2.

FIG. 22 is a diagram illustrating an ID / password input screen D-1.

FIG. 23 is a diagram showing an example of a purchase consideration information list screen D-2.

FIG. 24 is a diagram exemplifying a quotation item confirmation screen D-3.

FIG. 25 is a diagram illustrating a borrowing condition input screen E-1.

FIG. 26 is a diagram illustrating a repayment plan display screen E-2.

FIG. 27 is a diagram illustrating a business negotiation application input screen F-1.

FIG. 28 is a diagram showing an example of a specification change menu screen.

FIG. 29 is a diagram illustrating a changeable item display screen.

FIG. 30 is a diagram illustrating a screen for re-presenting the estimated price to the user terminal.

FIG. 31 is a flowchart showing a process performed in the production equipment server.

[Explanation of symbols]

1: Server of vehicle manufacturer 2: Sales agent side server 3: Internet 4: Sales agent terminal (seller terminal) 5: User terminal (customer terminal) 6: Provider 8, 9: Base station 11: Production equipment side server 21: CPU 22: Display 23: Keyboard 24: ROM 25: RAM 26: Storage device 27: Communication interface 28: Pointing device 29: Internal bus 30: Communication line 31: Manufacturer suggested retail price DB 32: Progress management DB 33: Purchase support DB 34: Customer price DB 35: Estimated price DB 36: Information DB during manufacturing

Claims (13)

[Claims] 1. A customer terminal operated by a customer desiring to purchase an object to be sold for which a plurality of mutually different specifications are set, and at least one server connected to the customer terminal via a communication line. Using the plurality of specifications, the server provides the customer terminal with purchase support information of the sales target object having the same specification as the customer input specification input to the customer terminal, and the customer An information processing method for leading to the purchase of a product, wherein the customer terminal transmits a customer input specification to the server, a specification transmitting step, and the server transmits the customer input specification from the customer terminal in the specification transmitting step. Sales that have the same specifications as the received customer input specifications from the purchase support information of the sales target object that is stored in advance by receiving the transmitted customer input specifications. A purchase support information selecting step of selecting purchase support information of the elephant, a purchase support information transmitting step of the server transmitting the purchase support information selected in the purchase support information selecting step to the customer terminal, and the customer support information An operation signal transmission step in which the terminal transmits an operation signal to the server by a predetermined operation of the customer after the specification is input, and the server receives the operation signal transmitted from the customer terminal in the operation signal transmission step. A purchase guide step for guiding the customer to purchase an object for sale having the same specifications as the customer input specifications, and after the order for the object for sale is made, the terminal for the customer relates to the order by a predetermined operation of the customer. In the change request transmission step of transmitting a specification change request of the sale target to the server, the server performs the change request transmission step of the customer Receives the change requests transmitted from the terminal, the information processing method characterized by including a specification change permission step of permitting a change in the specifications of the sales object. 2. The information processing method according to claim 1, wherein the specification of the sale target is made up of a plurality of items, and after the server permits the specification change of the sale target in the specification change permission step, An information processing method further comprising a changeable item transmitting step of transmitting, to the customer terminal, an item that can be changed at present among a plurality of items in the specification. 3. The information processing method according to claim 2, wherein in the changeable item transmitting step, the server determines the time when the changeable item becomes unchangeable in addition to the changeable item at the present time. An information processing method comprising the step of transmitting to 4. The information processing method according to claim 1, wherein after the specification change permission step, a changed specification transmission step of transmitting the changed specification from the customer terminal to the server, and the server in the changed specification transmission step An estimated price transmitting step of receiving the changed specifications transmitted from the user terminal and transmitting the estimated price of the sales target object having the changed specifications to the customer terminal, and the customer terminal transmitting in the estimated price transmitting step. The quotation approval information transmitting step of transmitting the quotation approval information indicating that the quoted quotation information is accepted to the server, and the server receives the quotation approval information transmitted in the quotation approval information transmitting step, and sells the quotation approval information. An information processing method, further comprising a specification changing step of changing a specification of an object. 5. The information processing method according to claim 1, wherein a sales company terminal installed in the sales company is connected to the server via a communication line, and after the specification change permission step, from the customer terminal. A change specification sending step of sending the changed specification to the server; a specification changing step in which the server receives the changed specification sent from the customer terminal in the changed specification sending step and changes the specification of the sale target; After the specification changing step, there is further included a change information transmitting step of transmitting, to the sales company terminal, information indicating that the server has changed the specification, the information processing method. 6. An information processing device, which is connected via a communication line to a customer terminal operated by a customer who wishes to purchase an object to be sold for which a plurality of specifications different from each other are set, the information processing apparatus being compatible with each of the above specifications. And a database storing the purchase support information of the object to be sold, a specification receiving unit for receiving the customer input specification input to the terminal for the customer and transmitted from the terminal for the customer, and the object to be sold stored in the database Of the purchase support information selected by the purchase support information selecting means for selecting the purchase support information of the sale target object having the same specifications as the customer input specifications received by the specification receiving means, and the purchase support information selecting means. Purchase support information transmitting means for transmitting the purchase support information to the customer terminal, and the operation transmitted by the customer's predetermined operation after inputting the specifications from the customer terminal. An operation signal receiving means for receiving a signal, a purchase guiding means for receiving the operation signal received by the operation signal receiving means, and guiding the customer to purchase an object for sale having the same specification as the customer input specification, After the order of the sales target is received, the change request receiving means for receiving the specification change request of the sales target related to the order transmitted from the customer terminal by a predetermined operation of the customer, and the change request receiving means. An information processing apparatus, comprising: a specification change permission unit that receives a change request and permits a change in the specifications of the object to be sold. 7. A customer input specification input to and transmitted from a customer terminal operated by a customer desiring to purchase an object to be sold for which a plurality of mutually different specifications are set is received in advance, The purchase support information of the sales target having the same specifications as the received customer input specifications is selected from the purchase support information of the sales target stored in association with each of the above specifications, and the selected purchase support In addition to transmitting the information to the customer terminal, the customer terminal receives an operation signal transmitted by a predetermined operation of the customer after the specification is input, and the customer is provided with a product having the same specifications as the customer input specifications. An information processing device connected via a communication line to a server that guides the purchase, wherein the sales related to the order transmitted from the customer terminal by a predetermined operation of the customer after the order of the sale target object. A change request receiving unit that receives a request to change the specification of the object to be sold, and a specification change permission unit that receives the change request received by the change request receiving unit to allow the change in the specification of the object to be sold. An information processing device characterized by the above. 8. The information processing apparatus according to claim 6 or 7, wherein the specification change permission unit is a base sales target object in a production process of the sales target object according to the order until a predetermined timing after the ordering of the sales target object. The information processing apparatus is configured so as to permit specification changes such as changing the specification, while not permitting specification changes such as changing the base sale target after the predetermined timing. 9. The information processing apparatus according to claim 8, wherein the predetermined timing is a stage when the base sales target product has a specific level or more with a unique specification in the production process of the sales target object related to the order. An information processing device characterized by: 10. An information processing program for controlling an information processing device connected via a communication line to a customer terminal operated by a customer desiring to purchase an object for sale having a plurality of specifications different from each other. The sales target that has received the customer input specifications input to the customer terminal and transmitted from the customer terminal to the information processing apparatus and stored in advance corresponding to the specifications. The purchase support information selecting step of selecting purchase support information of the sales target object having the same specification as the received customer input specification from the purchase support information of the received item, and the purchase support information selected in the purchase support information selecting step. The purchase support information transmitting step of transmitting to the customer terminal, and receiving the operation signal transmitted by the customer's predetermined operation after inputting the specifications from the customer terminal, A purchase guidance step leading to the purchase of a sales target having the same specifications as the customer input specifications, and a sales target related to the order transmitted by the customer's predetermined operation from the customer terminal after the ordering of the sales target. An information processing program, which receives a specification change request and executes a specification change permission step of permitting a specification change of the sale target. 11. A customer input specification input to and transmitted from a customer terminal operated by a customer desiring to purchase an object to be sold for which a plurality of specifications different from each other are set is received in advance. The purchase support information of the sales target having the same specifications as the received customer input specifications is selected from the purchase support information of the sales target stored in association with each of the above specifications, and the selected purchase support In addition to transmitting the information to the customer terminal, the customer terminal receives an operation signal transmitted by the customer's predetermined operation after the specification is input from the customer terminal, and sends the customer the sales object having the same specifications as the customer input specifications. An information processing program for controlling an information processing device connected via a communication line to a server that guides the purchase, wherein the To receive a specification change request of the sales target object related to the order transmitted from the customer terminal by a predetermined operation of the customer, and execute a specification change permission step permitting the specification change of the sales target object. Characteristic information processing program. 12. An information processing program for controlling an information processing device connected via a communication line to a customer terminal operated by a customer desiring to purchase an object to be sold for which a plurality of different specifications are set. A recording medium for recording, wherein the information processing program receives, for the information processing apparatus, customer input specifications input to the customer terminal and transmitted from the customer terminal and preliminarily performing the above-mentioned specifications. A purchase support information selecting step of selecting the purchase support information of the sale target object having the same specification as the received customer input specification from the purchase support information of the sale target object stored corresponding to A purchase support information transmitting step of transmitting the purchase support information selected in the support information selecting step to the customer terminal, and a predetermined operation of the customer after inputting the specifications from the customer terminal. The step of guiding the customer to purchase the sale target having the same specifications as the customer input specifications in response to the operation signal transmitted by the customer. And a specification change permission step of permitting a specification change request of the sale target object transmitted by a predetermined operation to allow the specification change of the sale target object related to the order. Recording medium. 13. A customer input specification input to and transmitted from a customer terminal operated by a customer desiring to purchase an object to be sold for which a plurality of mutually different specifications are set is received in advance, The purchase support information of the sales target having the same specifications as the received customer input specifications is selected from the purchase support information of the sales target stored in association with each of the above specifications, and the selected purchase support In addition to transmitting the information to the customer terminal, the customer terminal receives an operation signal transmitted by the customer's predetermined operation after the specification is input from the customer terminal, and sends the customer the sales object having the same specifications as the customer input specifications. A recording medium for recording an information processing program for controlling an information processing device connected to a server leading to purchase via a communication line, wherein the information processing program is the information processing device. A specification change request for the sale target is received from the customer terminal after the customer places an order for the sale target with respect to the device and is transmitted by a predetermined operation of the customer. A recording medium characterized in that a specification change permitting step for permitting the change of is executed.