JP2003108813A - Information processing method, information processing device, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a BTO system using bidirectional communication between a vehicle maker side server 1 and a user terminal 5 for selecting specifications of goods, and reading an estimated price for the goods with the selected specifications from an estimated price DB 35 to be provided to the user terminal 5, in which the estimated price is automatically corrected or renewed, and in which the estimated price becoming a value against the will of a distributor can be correctly coped with. SOLUTION: Limitation is provided to the estimated price in such a way that the corrected estimated price is within a reference range preliminarily set by the distributor, prescribed notice is given to the user terminal 5 when the corrected estimated price is beyond the reference range, or prescribed notification is given to a distributor terminal 4 when the corrected estimated price is beyond the reference range.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing method for providing price information (estimated price) about a product online to a customer terminal via a communication line in order to support the purchase of a product to be sold. , And information processing devices.

[0002]

2. Description of the Related Art Conventionally, as a device relating to the provision of this kind of information, as disclosed in, for example, Japanese Patent Laid-Open No. 5-274326, catalog information of products to be sold is stored in a database in the form of multimedia information. There is known a system in which information on products that have been accumulated and specified on a computer system is read out from the database, and external output, quotation, delivery date inquiry, order processing, etc. can be performed.

In the field of automobile sales, for example, a user (customer) of a customer terminal connected to the Internet selects a desired specification in accordance with a predetermined option, and requests a quotation or a business negotiation regarding a vehicle having the selected specification. BT that made it possible to apply for online
There is a system called O (Build to Order) (for example, "Webtune Factory" http: //www.w-tune.
See com).

[0004]

By the way, in the latter system, although the specification of the automobile to be sold and the request for the quotation can be done online, the quotation is actually made and the user is requested to do so. Since it is the responsibility of the sales agent to return the items, it is inevitable that the actual response to the user will be delayed.

Therefore, it is conceivable that a sales agent sets an estimated price in advance for each specification to be sold and stores it in a database. By doing this, when the user requests a quote, the quoted price can be read out from the database and answered without having to create a quote at the sales agent, and the reply to the user can be made promptly. Like

[0006] However, the estimated price of a sales target (especially a high-priced product such as an automobile) is set according to various factors such as the elapsed time from the start of sales of the sales target and the willingness of the customer requesting the quotation to purchase. In many cases, the estimated price set in advance may not be valid. To solve this, it is necessary to correct the preset price according to various factors before providing the estimated price to the customer, but from the viewpoint of promptly answering the user, such correction is sold. It is possible to do it automatically rather than at an agent. It is also possible to update the estimated price stored in the database in advance according to various factors. To reduce the load of updating the database at the sales agent, the database is automatically updated at any time. Can also be considered.

However, if the estimated price is automatically corrected or the database is updated, the corrected or updated estimated price is far from the estimated price set by the sales agent, and the corrected or updated estimated price is sold. There is a risk that the price may fall outside the range of prices estimated by the agency. Instead of simply providing the user with an inappropriate estimated price contrary to the wishes of the sales agent, do not make the estimated price inappropriate, or if it is inappropriate because the estimated price is low. On the contrary, it is preferable to utilize it for sales promotion. That is, in the case of automatically correcting or updating the estimated price, it is preferable to be able to take some measures when the corrected or updated estimated price goes against the estimated price of the sales agent.

The present invention has been made in view of the above circumstances, and an object thereof is to provide price information for supporting the purchase of a product by a customer, so-called online. In this system, by automatically correcting or automatically updating the estimated price, when the estimated price becomes an inappropriate price against the intention of the sales agent, it is possible to respond appropriately. .

[0009]

In order to achieve the above object, the invention according to claim 1 is operated by a server having a database in which an estimated price of a product is stored and a customer who purchases the product. Information for bidirectional communication with the customer terminal to select the specification of the product according to the operation of the customer terminal and to provide the customer terminal with the estimated price of the product selected from the specification from the server. The processing method is targeted.

Then, in the server, a correction step for correcting the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition and an estimated price corrected in the correction step are provided. And a limiting step of limiting the estimated price so that the estimated price falls within a preset reference range.

Here, the estimated price of the product stored in the "database" is preferably set by the sales agent who sells the product. Further, the “reference range” is a range of the estimated price assumed by the sales agent, and the reference agent may be arbitrarily set by the sales agent. Therefore, the estimated price that is out of the standard range due to the correction is an estimated price against the intention of the sales agent.

In the invention according to claim 1, the estimated price is corrected before the estimated price is provided from the server to the customer terminal, and if the corrected estimated price is within a preset reference range, the The estimated price is provided to the customer terminal as it is. By performing such a correction, the estimated price can be set to an appropriate price according to the actual price of the sales target, the time elapsed from the sales start time of the sales target, the customer's factor, and the like.

On the other hand, when the corrected estimated price is outside the reference range, the estimated price is restricted so that the estimated price is within the preset reference range. For example,
When the corrected estimated price is below the standard range,
The lower limit of the reference range may be the estimated price, and when the corrected estimated price is higher than the reference range, the upper limit of the reference range may be the estimated price. In this way, the estimated price is limited, and then the limited estimated price is provided to the customer. By doing so, it is possible to prevent the customer from being provided with an unjust estimated price contrary to the intention of the sales agent.

Note that this system is not forcibly adopted by a sales agent, and when each sales agent corrects the estimated price provided to the customer by the server on behalf of the sales agent, It is adopted voluntarily to prevent the customer from being provided with an estimated price contrary to the will of the sales agent, and there is a limit to the estimated price associated with such a voluntarily adopted sales agent. Will be done.

The invention according to claim 2 is also directed to an information processing method, and in the server, a correction step of correcting the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition. And a contact step of making a predetermined contact from the server to the customer terminal when the estimated price corrected in the correction step falls outside the preset reference range.

By doing so, when the corrected estimated price is within the reference range, the estimated price is provided to the customer terminal as it is, while when the corrected estimated price is out of the reference range, the customer terminal is provided with a predetermined value. Contact will be made.

The following cases may be mentioned as the predetermined communication. In the first case, the estimated price outside the reference range is reviewed, and the response to the estimated price to the customer terminal that sets a new estimated price is delayed. In this case, the estimated price is returned. You may be notified that you will be late or that you are in the process of being approved for an estimated price that is below the standard range. In the second case, the estimated price is restricted so that the estimated price is within the standard range, or the estimated price set by the sales agent is provided again. In this case, the estimated price is May be informed that is the limit price.

By making such contact with the customer, the customer's dissatisfaction can be alleviated even when the reply to the estimated price is delayed, for example. That is, it is possible to improve customer satisfaction by making contact with the customer.

On the other hand, by appealing that the estimated price is low, it is expected that the customer will be more likely to purchase the merchandise, leading to sales promotion.

The invention according to claim 3 is also directed to the information processing method, and in the server, a correction step of correcting the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition, And a notification step of performing a predetermined notification from the server to a sales agent terminal of a sales agent who sells the product when the estimated price corrected in the correction step falls outside a preset reference range. Be prepared.

By doing so, when the corrected estimated price is out of the reference range, a predetermined notification is given to the sales agency terminal. As a result, the sales agent can recognize that the estimated price is out of the reference range, and can respond to it as a sales agent.

According to the third aspect of the present invention, for example, when the estimated price outside the reference range is approved by the operation of the sales agency terminal that has received the notification in the notification step, the server terminal sends the approved price to the customer terminal. A price may be provided. It respects the intention of the distributor and provides the customer with the quoted price subject to the approval of the distributor.

On the other hand, when the estimated price outside the standard range is not approved by the operation of the sales agency terminal that received the notification in the notification step, the estimated price setting step of setting a new estimated price by the operation of the sales agency terminal May be provided.

As a result, it becomes possible for the sales agent to set the estimated price that the sales agent can approve again.

Furthermore, a reference range setting step for setting a new reference range may be provided by operating the sales agency terminal that received the notification in the notification step.

That is, it is effective when the estimated price corrected in the correction step frequently goes out of the reference range, and the corrected estimated price is set in the reference range by the sales agent setting a new reference range. It can be expected that the frequency of being outside will be reduced. As a result, the corrected estimated price can be provided to the customer as it is, and the estimated price can be quickly returned to the customer.

The inventions according to claims 1 and 3 are inventions relating to the correction of the estimated price to be presented to the customer, but the inventions according to claim 7 and claim 8 are those of the estimated price stored in the database. It is an invention relating to renewal.

The invention according to claim 7 is directed to an information processing method, and in the server, an updating step of updating the estimated price stored in the database according to a predetermined condition,
A limiting step of limiting the estimated price so that the estimated price updated in the updating step falls within a preset reference range.

Also in the invention according to claim 7, by updating the estimated price stored in the database, for example, the estimated price can be set to an appropriate price according to the elapsed time from the start of selling the product. . As a result, it is possible to provide the customer with the estimated price stored in this database as it is, and it is possible to quickly reply to the estimated price to the customer. On the other hand, when the updated estimated price is outside the standard range assumed by the sales agent, the estimated price is restricted so that the estimated price falls within the preset standard range. As a result, it is possible to prevent the customer from being provided with an inappropriate estimated price contrary to the intention of the sales agent.

Note that this system is not forcibly adopted by the sales agents, and when each sales agent updates the database by the server on behalf of the sales agent, the intention of the sales agent is decided. In order to prevent the establishment of an estimated price contrary to the above, we voluntarily employ it, and when updating the database of such sales agents that we voluntarily employ, there is a limit on the estimated price. Will be done.

The invention according to claim 8 is also directed to an information processing method, and in the server, an updating step of updating the estimated price stored in the database according to a predetermined condition and an estimated price updated in the updating step are performed. And a notification step of performing a predetermined notification from the server to a sales agent terminal installed in a sales agent that sells the product when the value is out of a preset reference range.

By doing so, when the updated estimated price is out of the reference range, a predetermined notification is given to the sales agent terminal, so that the sales agent can confirm that the estimated price is out of the reference range. It is possible to recognize it and respond to it as a sales agent.

In the eighth aspect of the present invention, a reference range setting step for setting a new reference range may be provided by operating the sales agency terminal notified in the notification step.

Thus, by newly setting the reference range, the reference range corresponding to various factors such as the elapsed time from the start of sale of the product is set. As a result, it can be expected that the updated estimated price will fall outside the standard range, and the frequency of notification to the sales agent will decrease, and the sales agent must respond to the notification. The burden of unnecessary measures is reduced.

The invention according to claim 10 has a database in which estimated prices of products are stored, and by bidirectional communication with a customer terminal connected via a communication line,
An information processing apparatus configured to select a specification of the product according to an operation of the customer terminal and provide an estimated price of the product for which the specification is selected to the customer terminal.

Then, correction means for correcting the estimated price read out from the database according to the product of which the specification is selected according to a predetermined condition, and the estimated price corrected by the correction means are set in advance. It is a specific matter to provide a limiting means for limiting the estimated price so that the estimated price falls within the reference range.

The invention according to claim 11 is directed to an information processing apparatus, and a correction means for correcting the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition, It is a specific matter to provide a contact means for making a predetermined contact with the customer terminal when the estimated price corrected by the correction means falls outside a preset reference range.

Further, the invention according to claim 12 is directed to an information processing apparatus, and a correction means for correcting the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition, When the estimated price corrected by the correction means is out of the preset range, the sales agent terminal of the sales agent that sells the product is provided with a notification means for performing a predetermined notification. To do.

According to the inventions of claims 10 to 12, the same actions and effects as those of the inventions of claims 1 to 3 can be obtained.

The invention according to claim 13 is intended for an information processing apparatus, and updating means for updating the estimated price stored in the database according to a predetermined condition, and the estimated price updated by the updating means are set in advance. It is a specific matter to provide a limiting means for limiting the estimated price so that the price falls within the standard range.

The invention according to claim 14 is intended for an information processing apparatus, and an updating means for updating the estimated price stored in the database according to a predetermined condition, and an estimated price updated by the updating means in advance. It is a specific matter to equip a sales agent terminal of a sales agent who sells the product with a notification means for performing a predetermined notification when the value is out of the set reference range.

According to the inventions set forth in claims 13 and 14, the same actions and effects as those of the inventions set forth in claims 7 and 8 can be obtained.

According to the fifteenth aspect of the present invention, there is provided a database in which the estimated price of the product is stored, and the two-way communication with the customer terminal connected through the communication line enables
An information processing program for controlling the information processing device configured to select the specification of the product according to the operation of the customer terminal and provide the estimated price of the product for which the specification is selected to the customer terminal. set to target.

Then, the information processing device is caused to correct the estimated price read from the database according to the product for which the specification is selected, according to a predetermined condition, and
The specific matter is to limit the estimated price so that the corrected estimated price falls within a preset reference range.

The invention according to claim 16 is directed to an information processing program, and the information processing apparatus corrects the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition. At the same time, when the corrected estimated price is out of the preset reference range, a specific notification is given to the customer terminal.

Further, the invention according to claim 17 is directed to an information processing program, and the information processing apparatus corrects the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition. At the same time, when the corrected estimated price is out of the preset range, a specific notification is given to the sales agent terminal of the sales agent who sells the product.

The invention described in claim 18 is directed to an information processing program, and causes the information processing apparatus to update the estimated price stored in the database according to a predetermined condition.
The specific matter is to limit the estimated price so that the updated estimated price falls within a preset reference range.

The invention described in claim 19 is directed to an information processing program, and causes the information processing apparatus to update the estimated price stored in the database according to a predetermined condition.
When the updated estimated price is out of the preset reference range, the specific matter is to give a predetermined notice to the sales agent terminal of the sales agent who sells the product.

Each of the information processing programs described in claims 15 to 19 may be recorded in a computer-readable recording medium.

[0050]

As described above, according to the information processing method, the information processing apparatus, and the like of the present invention, by automatically correcting or updating the estimated price in the server or the like instead of the sales agent, The estimated price can be a proper price corresponding to various factors. In addition, when the sales agent voluntarily voluntarily adopts the automatic correction or update of the estimated price on the server, etc., the corrected or updated estimated price is the estimated price assumed by the sales agent. When the price is out of the standard range, the price is restricted so that the price is within the standard range, and thus the customer is provided with an inappropriate price that is against the intention of the sales agent. Can be prevented in advance.

Further, when the corrected estimated price is out of the reference range, the customer terminal is notified in a predetermined manner so that appropriate information can be provided to the customer and the customer's satisfaction is improved. be able to.

Further, when the corrected or updated estimated price is out of the reference range, a predetermined notification is given to the sales agent terminal, so that the sales agent can confirm that the estimated price is out of the reference range. It is possible to recognize and respond to it as a sales agent.

[0053]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments in which the present invention is applied to a BTO system for an automobile will be described in detail below with reference to the drawings. In the system of this embodiment, a user (hereinafter, also referred to as a customer) himself / herself selects desired specifications for a plurality of preset items, based on a standard specification vehicle (base specification vehicle) having predetermined specifications / equipment. This is a car quotation / ordering system that
A vehicle for which specifications are selected in this way is called an individual specification vehicle.

(Overall Configuration of Hardware) FIG. 1 is a conceptual diagram showing the overall configuration of a customized vehicle quotation / ordering system.

In FIG. 1, reference numeral 1 is a server computer (server, information processing device) for an automobile manufacturer that produces an individualized vehicle for which specifications are selected and ordered by an individualized vehicle estimation / ordering system. In addition, it functions as an application server for the user terminal 5 or the sales agency terminal 4. This server computer may be present in the automobile manufacturer, or may be operated by another operator outside the automobile manufacturer (hereinafter, referred to as a vehicle manufacturer server in the present embodiment). Called).

The vehicle manufacturer side server 1 uses a general method as needed during operation of the vehicle manufacturer side retail price database (DB) 31, a progress management DB 32, a purchase support information DB 33, and a customer DB 34. , Estimated price DB
35 and can be accessed.

In the manufacturer's suggested retail price DB 31, the retail price desired by the automobile manufacturer (hereinafter, the manufacturer's suggested retail price) is specified for each specification item that can be selected as an individual specification vehicle in this system. It is stored in advance in a state associated with the identification information.

In the progress management DB 32, the progress status from production to delivery such as the assembling status of the individual specification vehicle ordered by this system and the transportation status of the individual specification vehicle is stored for each specification number of each individual specification vehicle. Has been done. Further, the progress management DB 32 stores information on the progress from the provision of the estimated price to the negotiation / contract in this system, the offline price (actual price), and the like for each sales agent. Further, in the progress management DB 32, individual information of each sales agent (for example, discount source, sales record, etc.)
Is also stored for each sales agent. This progress management D
The content of B32 is sequentially changed / updated manually or automatically.

In the purchase support information DB 33, information on various screens (FIGS. 22 to 36) displayed on the user terminal 5 in the individualized vehicle quotation / ordering system, and details of the vehicle specifications will be described later by the customer. The constraint information and the like that are provided in advance regarding the options permitted to this customer at the time of selection are stored.

In the customer DB 34, information on the individual specification vehicle for which the specifications have been selected by each user in this system,
For each user, the estimated price of the individualized vehicle presented to each user, the assessment of the trade-in vehicle presented to each user, and the credit examination information when purchasing the individualized vehicle with a loan are given to each user. It is stored in a state associated with the issued user ID. In addition, personal information (address, email address, etc.) entered by each user in this system
Is also stored in a state associated with the user ID.

The estimated price DB 35 stores, for each sales agency, an estimated price presented to each user when each specification item is sold by the sales agency. Also,
The estimated price DB 35 stores information about first and second reference price ranges (details will be described later) arbitrarily set by each sales agent for each individual specification for each sales agent.

In this embodiment, the estimated price DB 35
The price quoted for each specification item set therein can be automatically changed / updated by the vehicle manufacturer server 1 according to a predetermined condition. That is, the estimated price DB35
The estimated price stored in is basically set by the sales agent, and the estimated price should be changed / updated by the sales agent according to a predetermined condition. The change / update is automatically performed by the vehicle manufacturer server 1 instead of the sales agent.

When there are a plurality of sales agents,
One sales agent can access the data about himself in the estimated price DB 35 and refer to the contents registered there, but the autonomy and independence of the sales operations by each sales agent. In order to guarantee the
In, it is configured so that it is not possible to access the data related to other sales agents and refer to the contents thereof.

Reference numeral 2 denotes a server computer (referred to as a sales agent side server in the present embodiment) that exists in a sales agent that sells the automobile of the automobile manufacturer. This is a LAN (Local Area Net) constructed by a sales agent.
work) server function. The function of this server also includes a function as a gateway that connects the LAN and the Internet 3 described later to each other.

Reference numeral 4 denotes a client computer existing in the sales agency (referred to as a sales agency terminal in this embodiment), which is provided corresponding to each seller of the sales agency. The sales agency terminal 4 and the sales agency server 2
Is a so-called server on the LAN in the sales agency.
Form the client environment.

The sales agency terminal 4 can access the vehicle manufacturer side server 1 via the sales agency side server 2 and the Internet 3 as needed, during operation thereof. If the sales agency terminal 4 can access the vehicle manufacturer server 1 without going through the sales agency server 2, the sales agency server 2 may be omitted.

Reference numeral 3 is the Internet, which is a typical communication line. Reference numeral 5 denotes a user terminal (customer terminal) such as a personal computer, a mobile information terminal, or a mobile phone. This user terminal is operated by a user who uses this system, and may be installed in the user's home or the like, carried by the user, or installed in each sales agency.

In the above configuration, the user terminal 5, the vehicle manufacturer side server 1, the sales agency side server 2 and the sales agency terminal 4 use the Internet in order to send and receive information regarding quotation / ordering of individual vehicles, which will be described later. Two-way communication can be performed via the communication terminal 3 according to a general communication method. At this time, if the user terminal 5 is a personal computer, a telephone line or the like is also used via the provider (Internet provider) 6. Also,
When the user terminal 5 is a mobile information terminal or a mobile phone, a public wireless telephone line or the like is also used via the base station 8. A general configuration is adopted for these communication means themselves, and detailed description in this embodiment will be omitted.

FIG. 2 is a block diagram illustrating the internal configuration of the vehicle manufacturer server 1, the sales agency server 2, the sales agency terminal 4 and the user terminal 5 in this embodiment.

In the figure, 22 is a display such as a liquid crystal display, and 23 is a keyboard which is an input means. 24 is
The ROM stores a boot program and the like. 25
Is a RAM for temporarily storing various processing results. 26
Is a storage device such as a hard disk drive (HDD) that stores programs and the like. Reference numeral 27 is a communication interface for communicating with an external device via a communication line 30 (Internet 3 or the like in this embodiment), and is a modem or TA when the user terminal 5 is a computer,
When the user terminal 5 is a mobile information terminal or a mobile phone, it is a wireless transceiver. 28 is a pointing device such as a mouse. These components are connected via an internal bus 29, and a CPU (central processing unit) 21 controls the entire device according to a program stored in a storage device 26. In the present embodiment, the display 22, the keyboard 23, and the pointing device 28 provide a so-called man-machine interface to the user on each display screen described later.

In the present embodiment, the vehicle manufacturer side server 1, the sales agency side server 2, the user terminal 5 and the sales agency terminal 4 are software (software) of a general communication protocol capable of performing Internet communication. Software program), an Internet browser function and a mailer function for transmitting / receiving data via the Internet 3 according to the software, and general software for drawing the browser.

Then, each of the above software is executed by the CPU 2
The vehicle manufacturer side server 1 and the user terminal 5 or the sales agency terminal 4 are connected to the vehicle manufacturer side server 1 via the Internet 3 by being appropriately executed by 1. A so-called server / client environment is formed in a state of being logged in.

(Functional System of Individual Specification Vehicle Estimating / Ordering System) FIG. 3 is a diagram showing a functional system of a processing module executed in the individual specification vehicle estimating / ordering system. Each block shown in FIG. CPU of manufacturer server 1
21 is a unit of software (software program) that is roughly divided for each function, which will be described later, and is referred to as a processing module in the present embodiment. These processing modules are stored in advance in the storage device 26 or the like of the vehicle manufacturer server 1.

Here, the function of each processing module will be outlined.

Initial process (M1): The top screen (home page) of the personalized vehicle quotation / ordering system is displayed on the user terminal 5 and also to another screen for selecting the specifications of the personalized vehicle or requesting a quotation. Can be transitioned.

Vehicle specification selection process (M2): The user (customer) of the user terminal 5 repeats the operation of selecting a desired specification from the options prepared in advance for the vehicle of the vehicle type being considered for purchase. This provides the user terminal 5 with an environment in which a desired individual vehicle can be selected.
Furthermore, when the specifications of the customized vehicle are confirmed, it is possible to transition to the estimation / assessment request processing (M3).

Estimate / assessment request processing (M3): If the user who has confirmed the specifications of the individualized vehicle desires, the sales agent estimates the sales price of the individualized vehicle and requests the assessment of the trade-in vehicle. To provide an environment in which you can request

Quotation item confirmation processing (M4): When the user of the user terminal 5 is a customer who has already presented the estimated price to the individual specification vehicle for which the desired specifications have been fixed, the Other screens for providing information such as the estimated price history up to and specifications list, etc., as well as for credit examination when the user purchases the individual specification vehicle with a loan and business negotiation application for actually ordering Can be transitioned to.

Credit examination process (M5): When a user (customer) desires to purchase by a loan when purchasing an individual specification vehicle whose specifications have been fixed, credit examination based on the conditions input by the user is carried out by credit sales. Ask the company.

Business negotiation application processing (M6): When the user (customer) desires a business negotiation for the actual purchase of the individual specification vehicle whose specifications have been fixed, the sales agency is notified of that.

Delivery date inquiry processing (M7): A user (customer) who has ordered an individualized vehicle is informed of the status and delivery date until the individualized vehicle can be actually delivered.

Instruction processing (M8): A user (customer) is provided with a method of using this personalized vehicle quotation / ordering system and an explanation of each function, and the user makes inquiries about this system. Can be transited to the inquiry processing (M9).

Inquiry processing (M9): With respect to the present system, inquiries and complaints from the user terminal 5 are accepted, and the accepted inquiries and complaints are notified to the sales agency.

According to the personalized vehicle quotation / ordering system described in this embodiment, the above processing module group (which will be described later with reference to the flowcharts shown in FIGS. 9 to 11) is executed by the vehicle manufacturer side server 1. As well as
By executing the browser program on the user terminal 5, the user terminal 5 is linked to the individual-specific vehicle estimation / ordering system as a client.
The display 22 is provided with a man-machine interface by displaying various screens shown in FIGS. 4 to 8 (FIGS. 22 to 36). Using the man-machine interface, the user (customer) of the user terminal 5 can perform specification selection, quotation, ordering, etc. for a desired individual specification vehicle.

Further, as will be described later with reference to FIGS. 12 to 20 and the like, separately from the processing module described above, the estimated price providing process and the changing / updating process of the estimated price DB 35 are executed by the vehicle manufacturer side server 1. To be done. At this time, if necessary, the browser program is executed in the sales agency terminal 4, so that the display 22 of the sales agency terminal 4 linked as a client to the system displays
Man by displaying various screens shown in FIGS. 37 to 38.
A machine interface is provided. Using the man-machine interface, the user (seller) of the sales agency terminal 5 can manually perform a predetermined process related to the correction of the estimated price.

(Software Executed by Vehicle Manufacturer Server 1) Next, the CPU 21 of the vehicle manufacturer server 1
The software executed by will be described. In the following description, first, the state transition between the processing modules will be described with reference to the flowchart shown in FIG. 9, and the transition of the display screen in each processing module will be described with reference to FIGS. 4 to 8. .
Next, the change / update process of the estimated price DB 35 will be described with reference to the flowchart shown in FIG.

(1) State Transition Between Modules FIG. 9 is a flowchart showing an overall outline of the processing executed by the vehicle manufacturer server 1 in this embodiment.

M1 executed by the server 1 on the vehicle manufacturer side
The processing module group of M9 to M9 has a function of displaying various window screens described later on the display 22 of the user terminal 5 and realizing an input operation to the displayed window. The transition of will be described later with reference to FIGS. 4 to 8.

In FIG. 9, step S11, step S12: Initial processing (M1) is executed by linking the user terminal 5 to the site of this system via the Internet 3 (step S11). Then, it is determined whether or not the activation request data for other processing has been received from the user terminal 5 (step S12), and when the data is received, step S13, step S16, step S21, or step depending on the data. When the data is not received, the process proceeds to step S24.

Steps S13 to S15: The vehicle specification selection process (M2) is executed (step S13), and during the execution, start request data for the estimate / assessment request process (M3) is received from the user terminal 5. It is determined whether or not (step S14), and when the data is received, the estimation / assessment request process (M3) is executed (step S15).

Steps S16 to S20: The quotation item confirmation process (M4) is executed (step S16), and during the execution, the start request data for the credit examination process (M5) or the negotiation application process (M6) is executed. It is determined whether or not it is received from the user terminal 5 (step S1
7, step S19), when the data is received, the credit examination process (M
5) Alternatively, the negotiation application process (M6) is executed (steps S18 and S20).

Step S22, Step S23: Instruction processing (M8) is executed (Step S2
2) Inquiry processing (M9) is executed (step S
23).

Step S24, Step S25: It is judged whether or not the data indicating the end of use of the present system is received from the user terminal 5 during execution of each processing module described above (step S24). When the data is received, The processing of the processing module being executed is stopped (step S25), and when the data is not received, the processing returns to step S12.

(2) Transition of Display Screen in Each Processing Module Next, transition of the display screen in each of the nine types of processing modules outlined above will be described with reference to FIGS. 4 to 8. . Here, the relationship of the state transition between the processing modules shown by the broken line blocks in FIGS. 4 to 8 follows the functional system described above with reference to FIG.

-Initial Processing (M1), Vehicle Specification Selection Processing (M2)-FIG. 4 is a diagram showing transitions of display screens in the initial processing (M1) and vehicle specification selection processing (M2).

In the figure, initial processing (M1)
Is the top screen A which is the home page screen of this system.
-1 (FIG. 23) is displayed. On the top screen A-1 illustrated in FIG. 23, a user who wishes to use this system, which is capable of selecting specifications, quotations, placing orders, etc., of a customized vehicle (that is, linked to the vehicle manufacturer server 1 via the Internet 3). User of the user terminal 5 who is operating)
r "button is included. Initial processing (M1)
Displays the home screen A-2 (FIG. 24) of the present system on the user terminal 5 when the “Enter” button is operated.

FIG. 24 is a diagram showing an example of the home screen A-2 displayed by the initial process (M1).

The display screen shown in the figure includes a plurality of operation buttons. When the operation button "About this site" or "Purchase procedure" is operated, the instruction processing (M8) described later is executed. Depending on the function, a predetermined explanation screen is displayed on the user terminal 5 concerned. Further, when the operation button of the “purchase consideration list” is operated, the function of the quotation item confirmation processing (M4) described later is provided to the user terminal 5. Then, when the operation button of “delivery date inquiry of purchased vehicle” is operated, the due date inquiry process (M
The function 7) is provided.

Further, when the photograph portion of the sports type vehicle type A or the wagon type vehicle type B is clicked on the home screen A-2, the function of the vehicle specification selection process (M2) is performed on the user terminal 5 concerned. Provided.

In the present embodiment, the vehicle specification selection process (M2) is, for the sake of convenience of explanation, for example, for the sports type vehicle type A or the wagon type vehicle type B, the specification selection of the individual specification vehicle desired by the user. You can

When the desired vehicle type is selected on the home screen A-2, the vehicle specification selection process (M2) causes
Based on the standard specification vehicle (base specification vehicle) of the selected vehicle type, the user himself / herself can perform desired specification selection and confirmation for a plurality of predetermined items. In other words, the various specifications (equipment) preset as standard specification vehicles inside the system are
New equipment (optional equipment) that is replaced with other specifications (equipment) or is not set in standard specification vehicles
Is added.

FIG. 25 is a diagram showing an example of the format of the vehicle specification selection screen (B-1 to B-15) displayed by the vehicle specification selection process (M2). The basic format of the screen is engine Transmission selection screen B
-1 and B-8, tire / wheel selection screens B-2 and B-9, interior selection screens B-3 and B-10, audio selection screens B-4 and B-11, body color selection screen B-5 and B-12 and decoration parts selection screens B-6 and B-13 are basically common.

In these vehicle specification selection screens, in the upper half area, the vehicle type selected on the home screen A-2, its interior photograph, and the "Z
"OOM" button, "Product information" button that can display various information related to the vehicle model, and standard specification display screen B-7 or B-14 that includes specifications and specifications regarding the standard specification vehicle of the vehicle model can be displayed. "Standard vehicle information" button,
Vehicle unit according to the specification selected by the user (individual specification vehicle 1
A manufacturer's suggested retail price (as a unit), a “details” button which can be displayed as shown in FIG. 26 for details of the manufacturer's suggested retail price, and details of each item of specifications selected by the user are displayed.

In this embodiment, the manufacturer's suggested retail price can be displayed on a vehicle-by-vehicle or specification-item-by-vehicle basis on the vehicle specification selection screen. Can be presented,
The convenience is improved.

FIG. 26 is a diagram showing an example of the manufacturer's suggested retail price specification screen displayed when the “detailed” button shown in FIG. 25 is operated. The manufacturer's suggested retail price for each vehicle and its basis are shown. The selected specification items and the manufacturer's suggested retail price for each item are displayed.

Further, the selection work of the individual specification vehicle by the user is performed in the order of the selection screens B-1 to B-6 for the vehicle type A and the selection screens B-8 to B-13 for the vehicle type B. It is configured to be subject to restrictions such as selecting specification items in order from to, and in the lower half area of the vehicle specification selection screen,
Each selection process (step) corresponding to each of the screens B-1 to B-6 or B-8 to B-13 is displayed in a folder format in which a plurality of sheets are stacked, as an example.

In the example of FIG. 25, the state in which the folder of the third step is selected is displayed. In the selected folder (active state), the specification items to be selected by the user in that step are selected. Possible options are displayed along with images such as photographs, price differences from standard specification vehicles, and names (model numbers). In response to the user selecting a desired option (specification) from the displayed options, the selected specification information is stored in the vehicle manufacturer server 1 together with identification information (ID) that identifies the user. It

At this time, the vehicle manufacturer server 1 acquires the manufacturer's suggested retail price for the specification item by referring to the manufacturer's suggested retail price DB 31 using the selected specification item information as a key, and the obtained specification. The manufacturer's suggested retail price for the item is added to the specification items already selected in each step up to that point.

As a result, the manufacturer's suggested retail price for each vehicle displayed in the upper right of FIG. 25 is updated, and if the “Details” button is selected thereafter, the current details are displayed on the details display screen illustrated in FIG. The specification items selected in the step and the columns for the manufacturer's suggested retail price are displayed with the columns added.

Further, in the lower half area of the vehicle specification selection screen, a "HOME" button capable of jumping to the home screen A-2 (FIG. 24), a "BACK" capable of transiting to the previous and next display screens, and The "NEXT" button is displayed.

It should be noted that a predetermined constraint is set in advance in the options allowed to the user in each step of the vehicle specification selection process (M2), and the basic idea is as follows.
As a first step of the specification selection work of the individual specification vehicle, there is a restriction so that the specification of the basic part that determines the power performance of the vehicle is selected, and also in the subsequent step, in the first step Constraints are set so that the selected specifications have the highest priority.

The option constraint information is information referred to as an option to be displayed on the screen corresponding to the next step in response to the user selecting the option in each step of the vehicle specification selection screen described above. Is preset in the purchase support information DB 33. Then, by selecting all the specification items, the identification information (specification number) for the individual specification vehicle of the user is selected.

Therefore, based on such restrictions, the user (customer) of the user terminal 5 can make the home screen A-2 (see FIG. 2) by sequentially performing the selection operation on the vehicle specification selection screen.
The individualized vehicle for the desired vehicle type selected in 4) can be easily selected by the user's own interactive game-like operation, and the user tunes the vehicle by the engineer of the automobile tuning shop. You can taste it.

When the selection of all the specification items required for the specification of the individual specification vehicle is completed in the vehicle specification selection process (M2), the selection specification display screen B-15 shown in FIG. 27 is displayed.

FIG. 27 is a view showing an example of the selection specification display screen B-15 displayed by the vehicle specification selection processing (M2).
On the selection specification display screen B-15, as an example, a photograph image of the external appearance and interior of the individual specification vehicle for which the specification has been selected, the selected specification item and its price, the price of the standard specification vehicle, and the like are displayed.

Then, on the selection specification display screen B-15, when the "sales company estimate request" button is operated to request an estimate of the actual selling price or an estimate of the selling price to the sales agent, it is selected. The specification items of the customized vehicle are confirmed, and the process can be transited to the estimation / assessment request process (M3) described later. On the other hand, when the "return" button is operated, the specification item can be changed by sequentially returning to the vehicle specification selection screen corresponding to each step described above. That is, other options cannot be selected without returning to the previous option.

-Quotation / Assessment Request Processing (M3) -FIG. 5 is a diagram showing the transition of the display screen in the quotation / assessment request processing (M3) and the e-mail transmission function associated with the quotation / assessment request. After the specification of the individual specification vehicle in the vehicle specification selection process (M2) is selected, it is activated in response to the operation of the above-mentioned "request for sales company estimate" button. From the estimate / assessment request process (M3), it is possible to transition to the vehicle specification selection process (M2) according to the user's operation.

As shown in the figure, the transition of the display screen in the estimation / assessment request process (M3) includes the estimation request top screen C-1 (FIG. 28) and the assessment application input screen C-2.
(FIG. 29), the sales agent search / selection screen C-3, the input content confirmation screen C-4, the estimate / assessment content transmission screen C-5, and the sales agency map browsing screen C-6 It can be displayed on the user terminal 5.

Quotation request top screen C-1 (FIG. 28): In this screen, the user of the user terminal 5 inputs items (name, etc., if already issued, user ID and password) related to the user. This makes it possible to request (request) a sales agent for a quotation or an assessment of a trade-in vehicle for the individual specification vehicle previously determined in the vehicle specification selection process (M2). That is, after the information about the user is input on the display screen, if “Yes” is selected in the radio button related to the assessment application, the assessment application input screen C-2 is displayed,
If "No" is selected, the sales agent search / selection screen C-3 is displayed.

Assessment application input screen C-2 (FIG. 29): In this screen, the user of the user terminal 5 has predetermined specification items (vehicle maker name, vehicle name, Enter the displacement, mileage, etc.,
In response to the selection of the "Next" button, the sales agent search / selection screen C-3 is displayed.

Sales agent search / selection screen C-3 (not shown): In this screen, the user of the user terminal 5 is a sales agent who wishes to request an estimate of an individualized vehicle or an assessment of a trade-in vehicle. Can be selected by the user himself. As the selection procedure, for example, a quotation request top screen C
A method of automatically presenting a nearby sales agent based on the user's address previously input in -1, etc.,
A method of allowing the user to select a desired sales agent from among the displayed sales agents is assumed. In any case, by configuring the sales agent search / selection screen C-3 so that it can be expanded to the sales agent map browsing screen C-6 where the location of each sales agent can be confirmed on the map, It is good to consider the convenience of the user.

When a sales agent requesting an estimate of an individual specification vehicle or an evaluation of a trade-in vehicle is selected on the sales agent search / selection screen C-3, an input content confirmation screen is displayed on the user terminal 5 of the user. C-4 is displayed.

Input contents confirmation screen C-4 (not shown): This screen shows the contents of each specification item (including the manufacturer's suggested retail price) for the individual specification vehicle previously determined in the vehicle specification selection process (M2). , When selecting the assessment of a trade-in vehicle, the contents of each item input by the user on the assessment application input screen C-2, and a sales agent search / selection screen C-3 for requesting an estimate / assessment thereof. A list of information and the like regarding the sales agent selected in is displayed. When the user of the user terminal 5 confirms the content of the information displayed on the input content confirmation screen C-4 and then actually requests an estimate / assessment by a predetermined operation, the user terminal 5 displays the estimate / assessment content. The transmission screen C-5 is displayed.

Estimate / assessment content transmission screen C-5 (not shown): A quotation / assessment request is transmitted to this screen and is accepted by the vehicle manufacturer server 1, and the sales agent selected by the user. Information such as that an e-mail regarding the request content from the store reaches the user is displayed.

For the estimate / assessment request processing (M3),
It includes a function of transmitting / receiving an e-mail in response to an estimate / assessment request transmitted from the user terminal 5 on the assessment content transmission screen C-5.

ID / password reply mail C-7: If the quote request from the user is the first time this time, an e-mail containing the ID / password issued to the mail address previously entered by the user. Will be sent.

Estimate / assessment request notification mail C-8: The vehicle manufacturer side server 1 informs the sales agent of the target sales agency that the user has requested a quotation request for a customized vehicle and / or an assessment of a trade-in vehicle. An electronic mail for notifying the sales agency side server 2 is transmitted. In this email,
For example, the information (address, name, mail address, etc.) that can identify the user input on the quotation request top screen C-1 and the vehicle specification identification information (specification number) set in the vehicle specification selection process (M2). ), Assessment application input screen C-
The specification items of the trade-in vehicle input in 2 are included.

E-mail for quotation / assessment request confirmation C-9: E-mail address previously input by the user from a sales agency who has been requested by the user to request a quotation for a customized vehicle and / or to assess a trade-in vehicle An e-mail is sent to confirm that the quotation request / assessment request has been made.

Assessment result reply mail C-10: For replying the assessment result to the mail address previously input by the user from the sales agent who is requested by the user to assess the trade-in vehicle. An email is sent.

Estimate result reply mail C-11: To reply to the mail address previously input by the user from the vehicle manufacturer side server 1 with respect to the estimate result of the sales agency requested by the user for the quotation. Will be sent by e-mail.

FIG. 10 is a flowchart showing the estimation / assessment request process (M3) performed in the vehicle manufacturer server 1.

In the figure, step S41: The estimate request top screen C-1 (FIG. 28) is displayed on the user terminal 5, and the validity of the user ID and password entered on the screen is checked.

Steps S42 and S43: It is judged whether or not there is a request for assessment (step S42). If there is no such request, the process proceeds to step S44, and if there is such a request, the user terminal 5 concerned. Assessment application input screen C-
2 (FIG. 29) displays the trade-in vehicle information to be evaluated by the user, and the sales agent search / selection screen C-3 is displayed on the user terminal 5 to display the desired sale. The user is made to select the agency, and the information input by the quotation / assessment request notification mail C-8 is transmitted to the selected sales agency (step S43).

Step S44, Step S45: It is judged whether or not there is a request for quotation for the individual specification vehicle (step S44), and if there is no such request, the process is terminated,
If there is the request, the vehicle manufacturer side server 1 gives the estimated price based on the identification information (specification number) of the vehicle specification set in the vehicle specification selection process (M2).
The estimated price providing process to be provided to the user is performed (step S4
5). That is, as will be described in detail later, an estimated price is automatically calculated based on the vehicle specification identification information (specification number) set in the vehicle specification selection process (M2), and the estimated price is calculated according to customer information or the like. After the correction, the email is sent to the email address previously entered by the user.

Upon receipt of the assessment request, the sales agent assesses the trade-in vehicle in accordance with the specification items of the trade-in vehicle acquired by the assessment request notification mail C-8. This assessment may be performed by the employee of the sales agent who actually checks the trade-in vehicle and performs it as usual, or automatically by referring to the database etc. in which the used car market price is set in advance. good.

-Quotation item confirmation process (M4) -FIG. 6 is a diagram showing a transition of the display screen in the quotation item confirmation process (M4). In the home screen A-2 displayed by the initial process (M1), It starts up in response to the operation button on the “Purchase Review List”. From the estimate confirmation process (M4), the initial process (M1) and the credit examination process (M
5) or the negotiation application process (M6) can be performed.

As shown in the figure, the estimation item confirmation process (M
As the transition of the display screen in 4), the ID / password input screen D-1 (FIG. 30) and the purchase consideration information list screen D
-2 (Fig. 31), estimate confirmation screen D-3 (Fig. 32),
Each screen of the estimate specification image display screen D-4, the credit examination result display screen D-5, and the trade-in assessment result display screen D-6 can be displayed on the user terminal 5.

ID / password input screen D-1 (see FIG. 3)
0): In this screen, the user of the user terminal 5 inputs the previously issued user ID (member ID) and password for the user, and operates the "send" button to operate the system (vehicle). Log in to the manufacturer server 1). When the login is completed, the purchase consideration information list screen D-2 (FIG. 31) is displayed on the user terminal.

Purchase review information list screen D-2 (FIG. 31):
On this screen, the quote previously made for the user,
A list of assessments and credit examinations is displayed, and the user selects a desired display item by an operation such as clicking on the desired display item, whereby a screen showing detailed contents of the selected item is displayed on the user terminal 5 of the user. Is displayed.

Quotation item confirmation screen D-3 (FIG. 32): In this screen, the user of the user terminal 5 can confirm the detailed contents of the quotation previously performed for the user, and the "business negotiation" When the "Apply" button is operated, it is possible to transition to the negotiation application process (M6), when the "Review credit" button is operated, it is possible to transition to the credit screening process (M5), and "Quotation specification image confirmation" When the button is operated, the image of the car corresponding to the quotation specification of the individual specification car currently displayed is displayed.
It can be confirmed on the estimated specification image display screen D-4 (not shown). Then, when the "return to purchase review list" operation button is operated, the screen can transition to the purchase review information list screen D-2 (FIG. 31).

FIG. 11 is a flow chart showing the estimate item confirmation processing (M4) performed in the vehicle manufacturer side server 1.

In the figure, step S51: The ID / password input screen D-1 (FIG. 30) is displayed on the user terminal 5, and the validity of the user ID and password input on that screen is checked.

Step S52: By referring to the customer DB 34, it is confirmed whether or not the quotation information related to the user ID has been updated.

Step S53: The quotation information relating to the user ID stored in the customer DB 34 is acquired, and the acquired quotation information is displayed on the purchase consideration information list screen D-2.
(FIG. 31) or in response to an operation on the screen, the quotation item confirmation screen D-3 (FIG. 32) is displayed on the user terminal 5 of the user.

Step S54: The updated quotation information related to the user ID stored in the customer DB 34 is
The purchase consideration information list screen D-2 (FIG. 31) or an operation on the purchase consideration information list screen D-2 (FIG. 32) allows the user to identify that the update has been made, and the user terminal 5 of the user is displayed on the quotation confirmation screen D-3 (FIG. 32). To display.

-Credit examination processing (M5) / business negotiation application processing (M6) -FIG. 7 shows transition of display screens in the credit examination processing (M5) and business negotiation application processing (M6), and electronic accompanying credit examination and business negotiation application. FIG. 34 is a diagram showing a mail transmission function, and the credit examination process (M5) has a button “Review credit” in the quotation confirmation screen D-3 (FIG. 32) displayed by the quotation confirmation processing (M4). It is activated in response to the operation, and the business negotiation application process (M6) is activated in response to the operation of the “business negotiation application” button on the quotation item confirmation screen D-3 (FIG. 32). From the credit examination process (M5) and the negotiation application process (M6), it is possible to transit to the quotation item confirmation process (M4).

As shown in the figure, the transition of the display screen in the credit examination process (M5) is as follows: loan condition input screen E-1 (FIG. 33), repayment plan display screen E-2 (FIG. 34), credit examination. Each screen of the input screen E-3 and the credit application details transmission screen E-4 is changed to the user terminal 5 concerned.
Can be displayed on.

Borrowing condition input screen E-1 (FIG. 33): In this screen, the user of the user terminal 5 uses the installment loan for the individual specification vehicle presented in the quote item selected in the quote item confirmation process (M4). In the case of purchasing, various items regarding credits to be used can be input, and after the predetermined item is input, the “calculation execution” button is operated, and the repayment plan display screen E- appears on the user terminal 5. 2 (FIG. 34) is displayed.

Repayment plan display screen E-2 (FIG. 34): On this screen, a list of credit calculation results (repayment plan) based on the items set on the borrowing condition input screen E-1 is displayed. In response to the operation of the “credit examination application” button on this screen, the credit examination input screen E-3 is displayed on the user terminal 5.

Credit examination input screen E-3 (not shown): In this screen, the user of the user terminal 5 applies to the credit company for credit examination based on the repayment plan displayed on the repayment plan display screen E-2. You can

Credit application details transmission screen E-4 (not shown): On this screen, the credit examination is transmitted, and the e-mail regarding the acceptance of the credit examination by the vehicle manufacturer server 1 and the examination result arrives at the user. Information such as things is displayed.

In the quotation item confirmation processing (M4), in response to the credit examination application information transmitted from the user terminal 5 on the credit application content transmission screen E-4,
Includes the ability to send and receive email.

Credit examination request confirmation mail E-5: The credit examination request is made from the vehicle manufacturer server 1 requested by the user for the credit examination to the mail address previously input by the user. An email will be sent to confirm.

Credit examination request notification mail E-6: An electronic mail is sent from the vehicle manufacturer server 1 to the target credit sales company that the user has requested a credit examination. This e-mail contains the contents of the repayment plan displayed on the repayment plan display screen E-2, information about the user, and the like.

Credit examination result reply mail E-7: For replying the examination result to the e-mail address previously input by the user and the vehicle maker side server 1 from the credit company that performed the credit examination. An email is sent.

Next, the negotiation application process (M
The transition of the display screen in 6) is as follows: Business negotiation application input screen F-1 (FIG. 35), Business negotiation application content transmission screen F
Each screen of -2 can be displayed on the user terminal 5.

Business negotiation application input screen F-1 (FIG. 35):
On this screen, the user of the user terminal 5 performs various negotiation-related applications to the sales agent who has presented the estimated price for the individual specification vehicle presented in the estimate item selected in the estimate item confirmation process (M4). You can enter items (whether you have a trade-in vehicle, whether you want to use credits, desired date for negotiations, etc.), and after the predetermined items are entered, the "negotiation application" button is operated, and the user terminal 5 displays Business negotiation application contents transmission screen F-
2 is displayed.

Business negotiation application content transmission screen F-2 (not shown): On this screen, the application content on the business negotiation application input screen F-1 is transmitted and accepted by the vehicle maker side server 1 and the electronic data relating to the business negotiation. Information is displayed indicating that the corresponding sales agent will make contact by e-mail or telephone.

The business negotiation application process (M6) includes a function of transmitting and receiving electronic mail in response to business negotiation application information transmitted from the user terminal 5 on the business negotiation application content transmission screen F-2.

Business negotiation request confirmation mail F-3: It is confirmed from the vehicle manufacturer side server 1 requested by the user for the business negotiation to the mail address previously input by the user for the business negotiation. An email will be sent to you to do so.

Business negotiation request notification mail F-4: An electronic mail is sent from the vehicle manufacturer side server 1 to the target sales agency that the business negotiation has been requested by the user. This e-mail includes the content displayed on the business negotiation application input screen F-1 and information about the user.

In the present embodiment, as a method of actually ordering an individualized vehicle to the automobile manufacturer after negotiations at the sales agency, there is a method of performing the order from the sales agency side server 2 to the vehicle manufacturer side server 1. It is envisaged that a separate order will be placed using a dedicated line.

-Delivery time inquiry processing (M7), instruction processing (M8), inquiry processing (M9) -FIG. 8 shows transitions of display screens in the due date inquiry processing (M7), instruction processing (M8) and inquiry processing (M9). FIG. 3 is a diagram showing a function of sending an e-mail accompanying a delivery date inquiry.

The delivery date inquiry process (M7) is activated in response to the operation button of "delivery inquiry of purchased vehicle" on the home screen A-2 displayed by the initial process (M1). Further, the instruction process (M8) is activated in response to operation buttons such as "About this site", "Purchase procedure", and "Privacy policy" on the home screen A-2.
The inquiry process (M9) is activated in response to the operation of a predetermined operation button in the inquiry / FQ explanation H-3 of the instruction process (M8). From the delivery date inquiry process (M7), the instruction process (M8), and the inquiry process (M9), a transition can be made to the initial process (M1) according to the operation of the user.

In the delivery date inquiry processing (M7) shown in FIG.
Each screen of the D / password input screen G-1 (same as FIG. 30) and the delivery date status inquiry screen G-2 (FIG. 22) can be displayed on the user terminal 5 and the delivery date status report mail G-3. Is transmitted to the corresponding user terminal 5.

ID / password input screen D-1 (see FIG. 3)
0): In this screen, the user of the user terminal 5 inputs the previously issued user ID (member ID) and password for the user, and operates the "send" button to operate the system (vehicle). Log in to the manufacturer server 1). When the login is completed, the delivery date status inquiry screen G-2 (FIG. 22) is displayed on the user terminal.

FIG. 22 is a view showing an example of the delivery date status inquiry screen G-2 displayed by the delivery date inquiry process (M7). In this display screen, the user is concerned with the individual specification vehicle waiting for delivery. You can know the progress status in multiple stages from production to delivery.

That is, on the delivery date status inquiry screen G-2, information for specifying the user, the individual specification vehicle, and the sales agent is displayed, and as shown in FIG. 22, from the production of the individual specification vehicle, The progress status in a plurality of stages until the vehicle is delivered is presented by a graphic representing the current status and an image (captured image) representing each stage.
In addition, the completion date is displayed at the stage when it has been completed.

The information displayed on the delivery date status inquiry screen G-2 in FIG. 22 described above can be acquired by the vehicle manufacturer server 1 by referring to the progress management DB 32.

Further, in the instruction processing (M8), explanation H-1 of individual specification vehicle quotation / ordering system, explanation H-2 of purchase process, explanation H-3 of inquiry / FAQ,
Also, each screen of the explanation H-4 of the privacy policy is displayed on the user terminal 5. These explanations (explanation screens: not shown) may be registered in advance in the storage device 26 of the vehicle manufacturer side server 1, for example.

In the inquiry process (M9), the inquiry transmission screen I-1 (not shown) is displayed on the user terminal 5.

(3) Estimated Price Providing Process Next, an estimated price providing process executed by the CPU of the vehicle manufacturer server 1 will be described with reference to FIGS. 12 to 16. FIG. 12 is a flowchart showing the basic procedure of the estimated price providing process, which provides the estimated price automatically calculated based on the identification information (specification number) of the individual specification vehicle.

In the figure, step S31: referring to the data of the selected sales agency in the estimated price DB 35, and corresponding to the identification information (specification number) of the vehicle specifications selected in the vehicle specification selection processing (M2) described above. Read out the estimated price.

Step S32: An automatic correction subroutine for automatically correcting the estimated price read in step S31 in consideration of predetermined information about the customer is performed.
The details of this automatic correction subroutine will be described later. This automatic correction subroutine (step S32) constitutes a correction unit 71 that corrects the estimated price read from the database according to the product for which the specification is selected according to a predetermined condition.

Step S33: The validity of the estimated price automatically corrected in step S32 (validity of the estimated price assumed by the sales agent) is judged, and if not, the sales agent server A correction alarm subroutine for alarming 2 is executed. Although details of this correction warning subroutine will be described later, in a predetermined situation, a process of transmitting the estimated price to the mail address previously input by the user by electronic mail is performed. This e-mail contains a URL, and when the user terminal 5 opens the page designated by the URL, the details can be confirmed on the screen displaying the estimation result.

Step S34: The sales agent side server 2 is notified by e-mail that the estimated price has been presented to the customer.

-Automatic Correction Subroutine- FIG. 13 shows a specific procedure of the automatic correction subroutine in step S32 of the flow shown in FIG. This subroutine is a subroutine in which the vehicle manufacturer side server 1 corrects the estimated price read from the estimated price DB 35 on behalf of the corresponding sales agent based on the predetermined information about the customer, and the correction calculation is performed in each of the following steps. The basic information, including the customer DB34,
Refer to each DB31-35 provided in the vehicle manufacturer side server 1, or the questionnaire screen displayed following the estimate request top screen C-1 (see FIG. 28) at the time of this estimate request (illustrated in FIG. 36. The screen input by the customer is referred to on the predetermined input form.

In FIG. 13, step S101:
The customer's paid service history is read, and according to this history, for example, the larger the total amount of paid services within a predetermined period,
Correct the price so that it becomes lower. At this time, even among the paid services, the discount amount due to the correction is set to be relatively large for the regular inspection, while the discount amount is set to be relatively small for the repair of the sudden failure of the elderly car. You may This is because sales can be expected from sales agents for regular inspections.

Step S102: The current number of vehicles owned by the customer is read out, and the estimated price is gradually reduced according to the number of owned vehicles, for example, as the number of owned vehicles increases. If the customer owns an elderly car, the discount amount due to the correction may be relatively large. This is because there is a high possibility of replacement by customers when the number of vehicles owned by the customer is large, especially when an elderly car is included.

Step S103: The information of the customer's vehicle storage location is read out, and the estimated price is corrected according to the vehicle storage location so that the estimated price becomes low when the storage location is conspicuous. This is because the advertising effect can be expected if the storage place of the car is in a conspicuous place. In this case, it is preferable that the manufacturer bears the discount amount.

Step S104: The information on the introduction situation of the prospective customer by the customer is read out, and the estimated price is gradually reduced according to the information, for example, as the number of introduced customers increases. However, if the introduced prospective customer is already a customer of the manufacturer, the discount amount due to the correction may be reduced or may be set to zero. In addition, we will send an email to promote the purchase to the prospective customers who were introduced,
When the prospective customer comes to a contract, it is stored in association with the customer data of the introducer so that the introducer can give back cashback or a free service.

Step S105: The information on whether or not the customer is the introduced customer introduced by another customer is read out, and if the customer is the introduced customer, the estimated price is corrected to be lower. Further, to the introducer, an e-mail indicating that the introduced customer introduced by the person requested the estimate is sent.

Step S106: The desired delivery date input by the customer is read out, and the estimated price is gradually reduced according to the desired delivery date, for example, as the delivery date becomes shorter. This is because if the desired delivery date is short, it is likely that the contract will be reached early. At that time, the discount amount due to the correction may be made relatively large particularly when the end of the fiscal year is near.

Step S107: The brand of the current owned vehicle under consideration by the customer for replacement is read out, that is, the substitute brand, and, for example, the substitute brand is from another manufacturer or there is no substitute brand according to the substitute brand. In such a case, the price will be corrected so that it becomes lower. This is because it is an opportunity to acquire a completely new customer.

Step S108: According to the access history of the customer to the site of this BTO system, for example, when it is considered that the customer's interest is high, the estimated price is corrected to be low. The specific content of this correction will be described later in detail. The information regarding the access history of the customer may be stored in the customer DB 34.

Step S109: The time when the customer purchased the vehicle last time is read out. For example, when the time when the last purchase was made is earlier than a predetermined period, or when the period until the vehicle inspection of the previously purchased vehicle is short, the estimated price is low. Correct so that This is because there is a high possibility of purchase in any of these cases. The discount amount due to this correction may be gradually changed according to the length of the period.

Step S110: The purchase price when the customer purchased the automobile last time is read out, and the estimated price is corrected according to this price so that the higher the discount rate at the time of the previous purchase, the lower the estimated price. This is to avoid a situation where the estimated price is significantly different from the customer's expectation. The discount rate due to the correction is preferably determined based on the deviation of the discount rate at the time of the previous purchase from the average discount rate.

Step S111: The information regarding the change situation of the living environment of the customer is read out, and the estimated price is lowered according to this information, for example, when the number of families increases, when the family is moved, or when the job is changed. Correct to. In particular,
When a vehicle type that is highly adaptable to changes in the living environment is selected, the discount amount due to the correction may be relatively large. One example is when minivans are requested to quote for an increase in the number of families.

Step S112: The information regarding the vehicle currently owned by the customer is read out, and according to this information, for example, when the genre of the individual specification vehicle and the genre of the owned vehicle type are significantly different, the estimated price is corrected to be low. To do. This is because if the customer is interested in a car model of a completely different genre than the one currently held, there is a high possibility that a business negotiation or contract will be reached.

Step S113: The number of options selected by the customer in the individual specification vehicle is read out, and, for example, the number of options is 0, or 4 to 4, depending on the number of options.
When it is 9, the estimated price is corrected to be low. Statistically, there are relatively few options to choose (1-3)
This is because when the number is relatively high (10 or more), the possibility of reaching a business negotiation is low.

-Correction Subroutine Based on Access History-Next, a specific procedure of correction based on the access history in step S108 of the flow of FIG. 13 will be described.

In FIG. 14, step S120, step S121: The access history of the customer to the site is read out from the customer DB 34, and among them, the access status to the “selling item ranking” page displaying the ranking of the most popular specifications is displayed. Information is read out, and based on this information, for example, when the access frequency within a predetermined period is higher than a predetermined value, the estimated price is corrected to be low. At this time, the higher the access frequency, the lower the estimated price may be corrected.

Step S122: Read out information on the access status to the "ZOOM" display of the customer, that is, information on the frequency of operating the "ZOOM" button, and when the frequency of operation within a predetermined period is higher than a predetermined frequency according to this information. In addition, the estimated price is corrected so that it becomes lower. At this time, the higher the operation frequency, the lower the estimated price may be corrected.

Step S123: Read out the information about the "inquiry" status of the customer's automobile, that is, the frequency with which the customer has operated the "inquiry" button, and, for example, when the operation frequency within a predetermined period is higher than a predetermined value according to this information. To
Correct the price so that it is lower. At this time, the higher the frequency, the lower the estimated price may be corrected.

Step S124: The information of the "image download" status of the customer, that is, the frequency with which the customer downloaded the image from the site is read out, and, for example, when the frequency of download within a predetermined period is higher than a predetermined value according to this information. , Correct the estimated price so that it becomes lower. At this time, the higher the frequency, the lower the estimated price may be corrected.

Step S125: The customer's staying status at the site, that is, information such as the staying time at the site and the operation frequency of the "product information" button is read out, and according to this information,
For example, when the site stays longer than a predetermined time within a predetermined period, or when button operation frequency is higher than a predetermined time,
Correct the price so that it is lower. At this time, the estimated price may be corrected to be lower as the staying time is longer or the button operation frequency is higher.

Step S126: The number of pages browsed by the browser program while the customer is staying on the site is read out, and the estimated price is corrected according to the number of pages so that the estimated price becomes low when the number of pages is a predetermined number or more. At this time, the estimated price may decrease as the number of pages increases. Further, it may be limited to only the page regarding the specifications of the individual specification vehicle.

Step S127: The specification setting history in which the customer has set the specifications of the individual specification vehicle in the past by using the BTO system is read out, and, for example, the total time required for the specification setting within a predetermined period is read according to this history. When the price is over a predetermined time, the estimated price is corrected to be low. On this occasion,
The longer the total time, the lower the estimated price may be. Further, it may be limited to the same or similar specifications.

Step S128: If the customer is within a predetermined period,
The number of times of browsing the purchase consideration information list screen (D-2), the time of browsing, and the number of days of browsing are read out, and the number of browsing times is greater than a predetermined number of times, or the browsing time is longer than a predetermined time, depending on the number of times, for example. , Or when the number of browsing days is greater than the predetermined number of days, the estimated price is corrected to be lower. At this time, the estimated price may be reduced as the number of browsing times increases, the browsing time increases, or the browsing days increase.

Step S129: If the customer is within a predetermined period,
The selection specification display screen (B-15) is read out the number of times of browsing, the time of browsing, and the number of days of browsing, and depending on the number of times, for example, the number of browsing times is greater than a predetermined number of times, the browsing time is longer than a predetermined time, Alternatively, when the number of browsing days is greater than the predetermined number of days, the estimated price is corrected to be low. At this time, the estimated price may be reduced as the number of browsing times increases, the browsing time increases, or the browsing days increase.

Step S130: If the customer is within a predetermined period,
The number of times the quotation request is made for the specifications (the sales agency relating to the quotation request may be any sales agency), and the estimated price becomes lower depending on the number of times, for example, when the number of requests is greater than a predetermined number. To correct. On this occasion,
The estimated price may be lowered as the number of requests is increased. The number of requests for quotation may be the number of times when the individual specification vehicles related to the quotation request are different from each other.

Step S131: If the customer is within a predetermined period,
The number of times of requesting an estimate for different individual specifications from the same sales agent is read out, and according to the number of times, for example, when the number of requests is greater than a predetermined number, the estimated price is corrected so as to be lower. At this time, the larger the number of requests, the lower the estimated price may be.

Step S132: The original site (link source) from which the customer came to the BTO site when the individual specifications relating to the request for quotation were selected is read out, and, for example, that site is the automobile manufacturer. If it is a site of, we will correct it so that the estimated price will be lower.

Step S133: The original site (link source) that the customer came to the BTO site is read out not only when the individual specification relating to the quotation request is selected, but also within the predetermined period, and the number of the original site is read. Accordingly, for example, when the BTO site comes from each of a predetermined number or more of different sites, the estimated price is corrected to be low.

-Correction Warning Subroutine- FIG. 15 shows a specific procedure of the correction warning subroutine in step S33 of the flow shown in FIG. This subroutine judges the validity of the estimated price by comparing the estimated price automatically corrected according to the customer's information as described above with the preset first reference price band as shown in FIG. If not, an alarm is given to the sales agency side server 2. Here, the first standard price range indicates the upper limit price and the lower limit price of the estimated price (sales price) of each individual specification, and the profit rate of the individual specification vehicle and the discount to the manufacturer's suggested retail price. Each sales agent arbitrarily sets the range of the estimated price that each sales agent can approve based on the rate or the like.

[0206] In the figure, step S201: The first standard price range set by the sales agent relating to the quotation request for the individual specification vehicle is read from the quotation price DB 35.

Steps S202 and S203: It is determined whether or not the estimated price corrected by the automatic correction subroutine (step S32 in FIG. 12) is within the range of the first reference price range (step S202). When the price is within the range of one reference price, the process proceeds to step S203, where an email is sent to the email address previously input by the customer to provide the user with the automatically corrected estimated price. Be seen. At this time, when the automatically corrected estimated price is close to the lowest price (first lowest price) in the first reference price range, the fact is appealed by e-mail to promote the sales. On the other hand, when the automatically corrected estimated price is outside the range of the first reference price range, the process proceeds to step S204.

Steps S204 and S205: The automatically-corrected estimated price is notified by e-mail to the corresponding sales agency side server 2 that it is outside the range of the first reference price range (step S204). By this step 204, the notification means 72 for making a predetermined notification to the sales agency terminal 4 (sales agency side server 2) is configured. The e-mail contains the URL, and the sales agent terminal 4
When you open the page specified by the above URL in
The first reference price range change screen (FIG. 37) is displayed on the sales agency terminal 4. Further, the customer is sent an e-mail stating that "the approval for the provision of the estimated price is being received" (step S205).
By this step S205, the contact means 73 for making a predetermined contact with the user terminal 5 is configured.

[0209] Fig. 37 is a view showing an example of the first standard price range change screen. In this modification screen, the individual specification No that is the target of the standard price range change and the current estimated price (automatically corrected) Estimated price) and the current standard estimated price (estimated price D
(Estimated price of B35), the first reference price range, the factors that the estimated price is outside the range of the first reference price range, the profit rate of the individual specification, and the sales agent's sales target and actual result for this month. ,
The standard estimated price of the individual specification similar to the individual specification vehicle is described. Further, there are provided a “change first reference price range” button, a “change first reference price range (with time limit)” button, a “price input” button, and an “approval only” button. When either the "change first standard price range" button or the "change first standard price range (with time limit)" button is selected by operating the sales agency terminal 4,
A reference price range input screen (not shown) for inputting a new first reference price range is displayed on the sales agency terminal 4. On this screen, it becomes possible to input a new first reference price range by operating the sales agency terminal 4. Also,
When the "price input" button is selected by operating the sales agency terminal 4, an estimated price input screen (not shown) for inputting a new estimated price is displayed. In this screen,
It is possible to input a new estimated price by operating the sales agency terminal 4. Further, when the “approval only” button is selected by operating the sales agency terminal 4, even if the automatically corrected estimated price is outside the range of the first reference price, it is approved to be presented to the customer as it is. Become.

Steps S206 and S207: It is determined whether or not a new first reference price range is input from the sales agent by the operation on the first reference price range change screen (step S206), and when it is input. In step S207, the first reference price range of the estimated price DB 35 is changed to the newly input first reference price range in response to the input. If the input first reference price range has a time limit, the first reference price range of the estimated price DB 35 in the vehicle manufacturer side server 1 is changed to the predetermined reference period after the lapse of a predetermined period.
Change to the original 1st standard price range.

Step S208, Step S209: It is determined whether or not the automatically corrected estimated price is approved by the sales agent by selecting the "approval only" button on the first standard price range change screen ( Step S
208), if approved, the process proceeds to step S210. Further, it is determined whether or not the "price input" button has been selected on the first reference price range change screen and a new estimated price has been input (step S209), and when it has been input, the process proceeds to step S211 to input. If not, the process proceeds to step S212.

Step S210 to Step S213: When the estimated price automatically corrected by changing the first reference price range is within the range of the first reference price range or outside the range of the first reference price range. When the estimated price is approved by the sales agent, the automatically corrected estimated price is directly set as the estimated price (step S210). Further, when a new estimated price is input by the sales agent, the input estimated price is set as the estimated price to be presented to the customer (step S211). Furthermore, when neither the setting of the first standard price range nor the input of a new estimated price is performed, the lowest price (first lowest price) or the highest price (first highest price) in the first standard price range is set. The estimated price is set (step S212). Specifically, when the automatically corrected estimated price falls below the first reference price range, the first lowest price is set to the estimated price to be provided to the customer, while the automatically corrected estimated price falls below the first reference price range. When it exceeds
Set the first highest price to the estimated price offered to the customer. By this step S212, the limiting means 74 for limiting the estimated price is configured so that the estimated price falls within the preset reference range.

Then, a process of transmitting an electronic mail to the mail address previously input by the customer and presenting the set estimated price is performed (step S213).
At this time, when the estimated price is the first lowest price, the fact is appealed in an electronic mail to promote the sales.

(First Modification) If "NO" in the step S202 of the correction warning subroutine, the above step S202 is performed.
Instead of performing steps 204 to S211, the steps S212 and S213 may be performed. That is, when the automatically corrected estimated price is out of the range of the first reference price range, the first lowest price or the first highest price is set to the estimated price to be presented to the customer (step S212), and the set estimated price is set. , May be presented to the customer by e-mail (step S213). When the estimated price is the first lowest price, the fact may be appealed in an email.

(Second Modification) Further, instead of performing the steps S204 to S213 of the correction warning subroutine, the flow of steps S214 to S218 shown in FIG. 21 may be performed.

In the figure, step S214, step S215: The automatically corrected estimated price is set as the estimated price to be presented to the customer as it is (step S214), and the estimated price is presented to the customer by e-mail (step S215). ). At this time, when the estimated price is lower than the first lowest price, the fact is notified by e-mail to promote the sales.

Step S216: The sales agent side server 2 is notified by e-mail that the estimated price outside the first reference price range has been presented to the customer. This e-mail contains a URL, and when the page designated by the URL is opened on the sales agent terminal 4, the reference price range change screen (FIG. 38) is displayed on the sales agent terminal 4.

FIG. 38 is a view showing an example of the standard price range change screen. In this modification screen, the individual specification No that is the target of the standard price range change, the estimated price presented to the customer, and the current standard. Estimated price, 1st standard price range, factors that the estimated price is outside the range of 1st standard price range, profit margin of the individual specification, sales target and actual result of the sales agent this month, and the individual Estimated prices for individual specifications similar to the specifications are listed. In addition, a “reference price range change” button and a “reference price range change (with time limit)” button are provided, and the “reference price range change” button or the “reference price range change” button is operated by operating the sales agency terminal 4. (With time limit) "
When either of the buttons is selected, a standard price range input screen (not shown) for entering a new standard price range is displayed, and it is possible to input a new first standard price range by operating the sales agency terminal 4. become.

Steps S217 and S218: It is determined whether or not a new first reference price range is input on the reference price range input screen (step S217), and when it is input, it is input in step S218. The estimated price DB 35 is updated with the reference price range as the first reference price range. On the other hand, when no input is made, this subroutine is finished as it is. If the input first reference price range has a time limit, the first reference price range of the estimated price DB 35 in the vehicle manufacturer side server 1 is changed to the original first reference price range after a predetermined period. Change to.

(4) Change / Update Process of Estimated Price DB 35 Next, the change / update process of the estimated price DB 35 executed by the CPU of the vehicle manufacturer side server 1 will be described with reference to FIGS. 17 to 20. This change / update process of the estimated price DB 35 is a process in which the vehicle manufacturer server 1 changes / updates the estimated price stored in the estimated price DB 35 on behalf of the corresponding sales agent according to various conditions. . First, FIG. 17 is a flowchart showing a basic procedure for changing / updating the estimated price DB 35, and this changing / updating process is performed for each sales agency.

In the figure, step S61: Various information required in each subroutine described later is acquired and stored in advance.

Step S62: Vehicle manufacturer side server 1
Is a subroutine (automatic change / update subroutine) for automatically performing calculation for change / update according to a predetermined condition. The details of this automatic change / update subroutine will be described later. The automatic changing / updating subroutine (step S62) constitutes an updating means 75 for updating the estimated price stored in the estimated price DB 35 according to a predetermined condition.

Step S63: This is a subroutine (change / update alarm subroutine) for judging the validity of the estimated price updated in the automatic change / update subroutine and for issuing an alarm to the sales agent when it is not valid. The details of this change / update warning subroutine will be described later.

Step S64: The data of the estimated price DB 35 is changed / updated based on the estimated price obtained through the steps S62 and S63.

Steps S65 to S67: A request for quotation for an individual specification vehicle has been received, and an estimated price for the individual specification vehicle has already been presented (however, a predetermined period has elapsed since the estimation price was presented. For a user who may not be), it is determined whether the estimated price is changed more than a predetermined amount by referring to the update history of the estimated price DB 35 (step S65). E-mail (quotation result response mail C-1
In step 1), it is transmitted to the corresponding user terminal 5 (step S).
66). Subsequently, the fact that the electronic mail for changing the estimated price has been sent to the user terminal 5 is sent to the sales agency side server 2 by electronic mail (step S67).

-Automatic change / update subroutine- FIG. 18 is an automatic change / update subroutine in step S62 of the flow shown in FIG. 17, and this subroutine uses the CPU of the vehicle manufacturer's server 1 to store the data in the estimated price DB 35. It is a subroutine for automatically changing / updating, and is individually processed for each sales agency.

In the figure, step S301: For each specification of the automobile in the estimated price DB 35, the estimated price is changed and calculated according to the elapsed time (days) from the sales start time. That is, as shown in an example in FIG. 19 (a), a map that defines the relationship between the elapsed time from the sales start time and the estimated price change coefficient α1 is stored in advance in the memory of the vehicle manufacturer server 1. The standard price is multiplied by the modification coefficient α1 read from this map to calculate the modification of the standard price. Here, the value of the change coefficient α1 is
As shown in the figure, it may be set so that it decreases gradually as the elapsed time increases, and even if the novelty of the car of the specification decreases with the passage of time from the start of sales, Appropriate price can be set according to the situation.

Step S302: For each specification, according to the remaining time (days) until the model change, the estimated price is calculated based on the change coefficient α2 as shown in FIG. 19B, for example, as in step S301. Calculate change. As shown in the figure, the value of the change coefficient α2 may be set so as to increase as the remaining time increases. By doing this, you can increase the discount amount for specifications that are close to model change,
Price competitiveness can be maintained.

Step S303: For each specification, the estimated price is calculated according to the offline price (actual price) of the specification and the similar specification in the market, for example, based on the change coefficient α3 as shown in FIG. 19 (c). Calculate change. That is, first,
Data regarding the offline price of the specification and the similar specification of the sales agent whose data is being changed is read from the progress management DB 32. Then, the average value, the lowest price, etc. of the offline price in the past predetermined period are calculated, and the change coefficient α3 corresponding to this calculated value is read from the map of FIG. 19 (c) and multiplied by the estimated price.

By doing so, it is possible to directly reflect the change in the actual price in the market in the estimated price. When calculating the average value, weighting may be applied to those having the same specifications, or calculation may be performed after the same specifications are corrected for those having similar specifications. Also,
For example, it is preferable to exclude those that are cheaper than the preset range, such as the selling price to large customers,
Similarly, it is preferable to exclude a price higher than a preset range. Furthermore, as the average value, a weighted average value weighted more recently may be used. For example, price data within a recent predetermined period may be weighted, data before a predetermined time period may be excluded, or price data for the same month may be weighted. The other data may be excluded.

Step S304: For each specification, the estimated price is changed and calculated according to the information regarding competing automobiles.
The value of the change coefficient for this calculation may be entered in advance by the manufacturer or the sales agent.For example, the manufacturer may enter the correction coefficient based on the competitiveness of the specifications, performance, equipment, etc. of competing vehicles. On the other hand, it is preferable that the sales agency inputs a correction coefficient based on sales information such as the fact that a competitive vehicle will be newly released, its price setting, and actual sales. In this way, by setting the price according to the degree of competition with the competing vehicle, it is possible to maintain the competitiveness with respect to the competing vehicle.

[0232] Step S305: For each specification, for example, according to the sales record of the specification and similar specifications, that is, according to the ratio from the estimate to the negotiation (contract ratio) or the ratio to the contract (contract ratio), for example. The estimated price is changed and calculated based on the change coefficient α4 as shown in FIG. The value of the change coefficient α4 may be set to increase as the negotiation rate and the contract rate increase, as shown in the figure. By doing this, it is possible to set an appropriate price that immediately responds to the market evaluation. that time,
It is preferable to exclude from the data, specially-designed items such as specially specified items, and also to exclude from the data, duplicate quotations regarding the same or similar specifications for the same customer. This is to accurately obtain the business negotiation rate and the contract rate.

In calculating the negotiation rate and the contract rate, weights may be assigned to the same specifications as in the off-line price calculation in step S303, or similar specifications may be added. May be calculated after correcting the same specifications. Further, the data used for calculation may be weighted more recently. That is, for example, data within a recent predetermined period may be weighted, data before a predetermined time period may be excluded, or data for the same month may be weighted. The other data may be excluded.

Step S306: For each specification, the estimated price is changed and calculated according to the competition loss information about the specification and similar specifications. Although the change coefficient used for this calculation is not shown, for example, the change coefficient may be set to be smaller as the number of competitive losses is larger. here,
The competitive loss may be that the customer did not enter into a business negotiation or contract with the customer who submitted the quotation, and the customer had a business negotiation or contract with another sales agent.

The value of the correction coefficient may be set so that it does not change if the number of competitive losses within a predetermined period is less than or equal to a predetermined number, or conversely, it is set to be large. May be. At this time, when the price difference between the competitively won estimated price and the competitively lost price is large, the change range of the change coefficient may be increased. Further, even if the competition is lost, the change width of the change coefficient may be reduced if the estimated number of cases in competition at that time is larger than a predetermined number. Specifically, the predetermined change width may be divided by the number of competing estimates.

When calculating the correction coefficient, weights may be given to those having the same specifications as in steps S303 and S305, or calculation may be performed after the same specifications are corrected for those having similar specifications. You may do it. Further, the data used for calculation may be weighted more recently. That is, for example, data within a recent predetermined period may be weighted, data before a predetermined time period may be excluded, or data for the same month may be weighted. The other data may be excluded. Note that whether or not to change the estimated price based on this competitive loss information may be set by the sales agent.

Step S307: For each specification, the estimated price is changed and calculated according to the correlation between the estimated price relating to the specification and the estimated price relating to other specifications. The value of the change coefficient for this calculation may be input in advance at the manufacturer or sales agent. That is, as described above, the estimated price D
When the data of B35 is changed / updated according to the market trend etc., the correlation between the specifications of the car and the price accumulated in the DB35 changes, and, for example, the difference in the specifications is considerably large. Instead, the estimated price difference may become too small, or conversely, the estimated price difference may become too large although the difference in specifications is small. In addition,
It is even possible for a so-called twist to occur, where the quoted price of a car with good specifications is lower than that of a car with poor specifications.

Therefore, among a large number of specifications in the estimated price DB 35, those having a relatively large common point (for example, the number of different specification items is 2 or less) are compared with each other in the specification difference and the price difference. As described above, if the difference in specifications is too large but the difference in the estimated prices is too small, or if the difference in the specifications is small but the difference in the estimated prices is too large, the difference in the estimated prices is Change the price by multiplying the overestimated price by the correction factor and / or dividing the overestimated price by the correction factor so that the value is commensurate with the difference in specifications. To do. In particular, when the twist is generated, the calculation by the change coefficient is performed as described above, and when the twist is still not resolved, the prices are changed so that the estimated prices of both are at least the same. In this way, the estimated price is optimized.

Step S308: According to the information on at least one of the stock status and the manufacturing status for each specification,
For example, the estimated price is changed and calculated based on the change coefficient α5 as shown in FIG. That is, first, with reference to the progress management DB 32, the data of the stock status of the vehicle and the assembly status in the manufacturing line according to the specification are read. At this time, regarding the inventory status, it is especially important that the sales agent of the sales agent who received the request for quotation is important, but in addition to this, refer to that of another sales agent or the inventory status of the manufacturer. May be.

Then, if there is a large quantity of stock or a large quantity of it is flowing on the manufacturing line, the estimated price is corrected to be low. That is, as shown in the figure, the estimated price is not changed when there is no inventory or it is very small (for example, 1 to 2 units), and if the inventory becomes more than that, the estimated price will gradually decrease as the number of inventories increases. Correct so that By doing so, demand for sales promotion becomes stronger as the number of vehicles in stock or the number of vehicles manufactured increases, while appropriate sales promotion is achieved by relatively lowering the estimated price. It should be noted that, if the stock is in another sales agent, it is preferable to consider the transportation cost from there. Also, if there are many stocks of similar specifications instead of the same specifications,
You may make it notify the user to that effect.

Step S309: In common with each specification, depending on the discounting resource per vehicle of the vehicle type, for example, FIG.
The estimated price is changed and calculated based on the change coefficient α6 as shown in (f). That is, first, the total amount of the discounted resources for the current month for the vehicle type related to the sales agent whose data is changed is read from the progress management DB 32. And
The total amount of the discounted resources is divided by the sales result (the number of units) of the same month of the previous year or the sales result of the last month to obtain the amount of the discounted resources per unit of the month, and the change coefficient α6 corresponding to this amount is shown in FIG.
It is read from the map in (f) and the estimated price is multiplied. According to the figure, the value of the change coefficient α6 is set to be smaller as the discounted resource amount per vehicle is larger,
This makes it possible to set an appropriate estimated price according to the discount source. Instead of the sales record, the number of requests for quotation at that time may be used.

Step S310: In common with each specification, according to the sales record for the sales plan for the current model, for example, based on the change coefficient α7 as shown in FIG. 19 (g),
Calculate and change the estimated price. That is, the step S3
As in the case of 09, the sales plan number and sales record for the current month for the vehicle type are read out from the progress management DB 32, the achievement rate for the sales plan is calculated, and the change coefficient α7 corresponding to this achievement rate is read out. The value of the change coefficient α7 may be set to increase as the achievement rate of the sales plan increases, as shown in the figure. By doing so, it is possible to set an appropriate price according to the degree of achievement of the sales plan. Instead of the achievement rate of the sales plan, the ratio of the actual number of requests for quotation to the estimate reception plan of the current month, the ratio of the actual number of business negotiations to the planned number of business negotiations in the current month, or the like may be used.

-Change / Update Warning Subroutine- FIG. 20 shows a specific procedure of the change / update warning subroutine in step S63 of the flow shown in FIG. This subroutine determines whether the estimated price calculated in the above-mentioned automatic change / update subroutine is in the preset second reference price range, and determines the validity of the estimated price. It is a subroutine for issuing an alarm to a store, and the process is individually performed for each sales agency.

Here, the second reference price range is
It is provided in order to limit the estimated price stored in the estimated price DB 35 within a predetermined range so that the estimated price presented to the customer falls within the range of the first reference price range. It is set arbitrarily by the store. As described above, the estimated price presented to the customer is calculated in the estimated price DB in the automatic correction subroutine of the estimated price providing process.
The estimated price of 35 is automatically corrected and set, but the estimated price of the estimated price DB 35 is set within the range of the second reference price range in advance so that the automatically corrected estimated price falls within the range of the first reference price range. Leave it. Therefore, as shown in FIG. 16, the second reference price range is set to a narrower price range than the first reference price range.

In the figure, step S401 and step S402: The estimated price stored in the estimated price DB 35 is read out for each individual specification (step S401), and the second reference price range is read out for each individual specification (step S401). Step S402).

Steps S403 and S404: For each individual specification, it is determined whether or not the estimated price is within the range of the second reference price range (step S403). If it is within the range, this is determined. Finish the subroutine. If it does not exist within the range, step S40.
Proceeding to step 4, the fact that there is an individual specification whose estimated price is out of the range of the second reference price range is notified to the sales agency side server 2 by e-mail. By this step S404, the notification means 72 for making a predetermined notification to the sales agency terminal 4 is configured. The e-mail contains the URL for designating the reference price range change screen (FIG. 38).

Step S405, Step S406: It is judged whether or not a new second reference price range is input on the reference price range change screen (step S705), and when it is input, it is input in step S406. The estimated price DB 35 is updated with the reference price range as the second reference price range. If the input second reference price range has a time limit, the second price registered in the estimated price DB 35 in the vehicle manufacturer server 1 will be reached after a predetermined period has elapsed.
The standard price range is changed to the original second standard price range. on the other hand,
When no input has been made, this subroutine is ended.

(Modification) If "NO" in the step S702 of the change / update warning subroutine, instead of performing the processing in the steps S404 to S406, as shown by the broken line in FIG. In the server 1, the limit value (second lowest price or second highest price) of the second reference price range may be set as the estimated price (step S407). This step S40
7 configures a limiting unit 74 that limits the estimated price so that the estimated price falls within a preset reference range.

If "NO" in the step S402 of the change / update warning subroutine, before performing the steps S404 to S406,
You may make it perform the process of the said step S407 (process which sets the limit value of a 2nd reference price range to an estimated price in the vehicle manufacturer side server 1).

In this way, in the present embodiment, the estimated price is corrected before the estimated price is provided from the vehicle manufacturer server 1 to the user terminal 5 (automatic correction subroutine), so that the customer who requests the estimate can receive it. Moreover, it is possible to provide a proper estimated price.

At this time, if the corrected estimated price is within the range of the first reference price range set by the sales agent in advance, the estimated price is the estimated price assumed by the sales agent. Therefore, the estimated price is provided to the customer as it is (step S203), but when the corrected estimated price is outside the range of the first reference price range, the estimated price is a price against the intention of the sales agent. Therefore, the sales agency is notified (step S204).
As a result, the sales agent can recognize the fact and can respond to it. That is, the estimated price outside the range of the first reference price range is approved (step S208), a new estimated price is set (step S209), or a new first reference price range is set (step S208). S206) can be performed.
In addition, when there is no response from such a sales agent,
The limit value of the reference price range is set as the estimated price (step S212). As a result, it is possible to make the estimated price provided to the customer an appropriate price according to the intention of the sales agent.

Further, when the estimated price is out of the range of the first reference price range, the user terminal 5 is notified in a predetermined manner (step S205 etc.). As a result, customer satisfaction can be improved.

Further, when the estimated price is the lowest price (first lowest price) in the first standard price range or when the estimated price is close to the first lowest price, that fact is appealed, and the customer purchases the product. Is expected to increase,
A sales promotion effect can be expected.

Also, when updating the estimated price in the estimated price DB 35, if the estimated price is out of the range of the second reference price range in the change / update alarm subroutine (FIG. 20), the sales agent is notified. By setting the limit value (second lowest price or second highest price) of the second standard price range as the estimated price, the customer is provided with an inappropriate estimated price against the intention of the sales agent. This can be prevented in advance. Further, by setting the estimated price in the estimated price DB 35 to an appropriate estimated price in advance, it becomes possible to promptly reply the estimated price to the user.

<Other Embodiments> Incidentally, in the above-described embodiment, the vehicle price server 35 automatically updates the estimated price DB 35 in the automatic change / update subroutine (step S62 in FIG. 17). However, this estimated price D
The update of B35 may be manually performed by the person in charge of the sales agent, for example.

That is, in the changing / updating process of the estimated price DB 35 executed by the vehicle manufacturer server 1, a manual changing / updating subroutine is performed instead of the automatic changing / updating subroutine, and at the sales agency terminal 4. When the browser program is executed, the self-terminal is linked to the system as a client to provide a man-machine interface by displaying various screens on the display 22 of the sales agency terminal 4.
Using the man-machine interface, the user (seller) of the sales agency terminal 5 manually changes / updates the contents of the estimated price DB 35. Thus, when performing a manual change / update subroutine, the estimated price DB3
The change / update subroutine (step S63 in FIG. 17) in the change / update processing of No. 5 may be omitted.

As described above, even in the case of manually changing / updating the estimated price DB 35, the estimated price in the estimated price DB 35 is corrected according to the customer who has requested the estimation as described above (step S32 in FIG. 12). Is preferred. Therefore,
By performing the correction alarm subroutine (step S33), when the corrected estimated price is inappropriate and unreasonable for the sales agent, it is possible to appropriately deal with it.

In the BTO system, the vehicle manufacturer does not force each sales agent to adopt the sales agent, but the correction of the estimated price provided to the customer and the estimated price DB 35 are provided.
In order to prevent the customer from being provided with an estimated price contrary to the sales agent's intention in the system in which the vehicle manufacturer's server 1 is updated on behalf of each sales agent, It is a voluntary adoption at its own will.

In addition, in the present embodiment, an automobile has been described as an example of a product for which specifications are selected and an order is placed, but the present invention is not limited to a vehicle such as an automobile, and mass production is possible and a plurality of types are available. It is suitable for wide application to industrial products (for example, electric products, prefabricated houses, etc.) whose specifications or optional equipment can be set.

[Brief description of drawings]

FIG. 1 is a conceptual diagram showing an overall configuration of a personalized vehicle quotation / ordering system according to the present embodiment.

FIG. 2 is a block diagram illustrating an internal configuration of a vehicle manufacturer side server 1, a sales agency side server 2, a sales agency terminal 4, and a user terminal 5 in the present embodiment.

FIG. 3 is a diagram showing a functional system of a processing module executed in the personalized vehicle quotation / ordering system according to the present embodiment.

FIG. 4 is a diagram showing a transition of a display screen in an initial process (M1) and a vehicle specification selection process (M2).

FIG. 5 is a diagram showing a transition of a display screen in a quotation / assessment request process (M3) and a function of transmitting an e-mail accompanying a quotation / assessment request.

FIG. 6 is a diagram showing a transition of a display screen in an estimate item confirmation process (M4).

FIG. 7 is a diagram showing a transition of display screens in a credit examination process (M5) and a negotiation application process (M6), and an e-mail transmission function associated with the credit examination and negotiation application.

FIG. 8 is a diagram showing a transition of display screens in a delivery date inquiry process (M7), an instruction process (M8), and an inquiry process (M9), and an e-mail transmission function associated with the delivery date inquiry.

FIG. 9 is a flowchart showing an overall outline of processing executed by the vehicle manufacturer server 1 in the present embodiment.

FIG. 10 is a flowchart showing an estimation / assessment request process (M3) performed in the vehicle manufacturer server 1.

FIG. 11 is a flowchart showing a quotation item confirmation process (M4) performed in the vehicle manufacturer server 1.

FIG. 12 is a flowchart showing an estimated price providing process performed in the vehicle manufacturer server 1.

FIG. 13 is a flowchart showing an automatic correction subroutine in an estimated price providing process.

FIG. 14A is a part of a flowchart showing a correction subroutine based on an access history in an automatic correction subroutine.

FIG. 14B is a part of a flowchart showing a correction subroutine based on an access history in the automatic correction subroutine.

FIG. 15 is a flowchart showing a correction warning subroutine in an estimated price providing process.

FIG. 16 is an explanatory diagram illustrating the first and second reference price ranges.

FIG. 17 is a flowchart showing an estimated price DB change / update process performed by the vehicle manufacturer server 1.

FIG. 18 is a flowchart showing an automatic change / update subroutine in an estimated price DB change / update process.

FIG. 19 is a schematic diagram of an automatic change / update map according to predetermined information.

[Fig. 20] Change in estimated price DB / Change in update process
It is a flowchart which shows an update warning subroutine.

FIG. 21 is a flowchart showing a process according to a modification of the correction warning subroutine.

FIG. 22 is a diagram illustrating a delivery date status inquiry screen G-2 in the present embodiment.

FIG. 23 is a diagram exemplifying a top screen A-1 which is a home page screen in the present embodiment.

FIG. 24 is a diagram illustrating a home screen A-2 in the present embodiment.

FIG. 25 is a diagram exemplifying a format of a vehicle specification selection screen (B-1 to B-15) displayed by a vehicle specification selection process (M2).

FIG. 26 is a diagram exemplifying a maker suggested retail price detail screen displayed when the “details” button shown in FIG. 25 is operated.

FIG. 27 is a diagram exemplifying a selection specification display screen B-15 displayed by a vehicle specification selection process (M2).

FIG. 28 is an estimation request top screen C- in this embodiment.
It is a figure which illustrates 1.

FIG. 29 is an assessment application input screen C-2 in the present embodiment.
It is a figure which illustrates.

FIG. 30 is a diagram illustrating an ID / password input screen D-1 in the present embodiment.

FIG. 31 is a purchase consideration information list screen D according to the present embodiment.
It is a figure which illustrates -2.

FIG. 32 is a quotation item confirmation screen D-3 in this embodiment.
It is a figure which illustrates.

FIG. 33 is a borrowing condition input screen E-1 in the present embodiment.
It is a figure which illustrates.

FIG. 34 is a repayment plan display screen E-2 in the present embodiment.
It is a figure which illustrates.

FIG. 35 is a business negotiation application input screen F in the present embodiment
It is a figure which illustrates -1.

FIG. 36 is a diagram showing an example of a questionnaire screen according to this embodiment.

FIG. 37 is a diagram exemplifying a first reference price range change screen in the present embodiment.

FIG. 38 is a diagram illustrating a reference price range change screen in the present embodiment.

[Explanation of symbols]

1: Vehicle manufacturer server (server, information processing device) 2: Sales agent side server 3: Internet (communication line) 4: Sales agent terminal 5: User terminal 31: Manufacturer suggested retail price DB 32: Progress management DB 33: Purchase support information DB 34: Customer DB 35: Estimated price DB (database) 71: Correction means 72: Notification means 73: Contact method 74: Limiting means 75: Update means

Claims (19)

[Claims] 1. A two-way communication between a server having a database in which an estimated price of a product is stored and a customer terminal operated by a customer who purchases the product according to the operation of the customer terminal. An information processing method for selecting a specification of a product and providing an estimated price of the product for which the specification has been selected from the server to the customer terminal, wherein: A correction step of correcting the estimated price read out from the database according to a predetermined condition, and a limitation of the estimated price so that the estimated price corrected in the above correction step falls within a preset reference range. An information processing method comprising: a limiting step. 2. A two-way communication between a server having a database in which estimated prices of products are stored and a customer terminal operated by a customer who purchases the product, according to the operation of the customer terminal. An information processing method for selecting a specification of a product and providing an estimated price of the product for which the specification has been selected from the server to a customer terminal, wherein the database includes the database according to the product for which the specification is selected. A correction step for correcting the estimated price read from the server according to a predetermined condition, and when the estimated price corrected in the correction step falls outside a preset reference range, the server sends a predetermined value to the customer terminal. An information processing method, comprising: a contact step of contacting. 3. The two-way communication between a server having a database in which estimated prices of products are stored and a customer terminal operated by a customer who purchases the product, according to the operation of the customer terminal. An information processing method for selecting a specification of a product and providing an estimated price of the product for which the specification is selected to the customer terminal from the server, wherein an estimate read from the database according to the product for which the specification is selected. A correction step that corrects the price according to a predetermined condition, and a sales agent that sells the product from the server when the estimated price corrected in the correction step falls outside a preset reference range. An information processing method, comprising: a notification step of making a predetermined notification to the sales agency terminal of. 4. The claim 3 according to claim 3, when the estimated price outside the reference range is approved by the operation of the sales agency terminal that received the notification in the notification step,
An information processing method comprising providing the customer's terminal with the approved estimated price from a server. 5. The method according to claim 4, wherein when the estimated price outside the standard range is not approved by the operation of the sales agency terminal that has received the notification in the notification step, a new estimated price is set by the operation of the sales agency terminal. An information processing method, comprising: an estimated price setting step. 6. The information processing method according to claim 3, further comprising a reference range setting step of setting a new reference range by operating the sales agency terminal that has received the notification in the notification step. 7. The two-way communication between a server having a database in which an estimated price of a product is stored and a customer terminal operated by a customer who purchases the product is performed according to the operation of the customer terminal. An information processing method for selecting a specification of a product and providing an estimated price of the product for which the specification is selected from the server to a customer terminal, wherein the server stores the estimated price stored in the database in a predetermined manner. Information comprising: an updating step of updating according to conditions, and a limiting step of limiting the estimated price so that the estimated price updated in the updating step falls within a preset reference range. Processing method. 8. The two-way communication between a server having a database in which an estimated price of a product is stored and a customer terminal operated by a customer who purchases the product is performed according to the operation of the customer terminal. An information processing method for selecting a specification of a product and providing an estimated price of the product for which the specification is selected from the server to a customer terminal, wherein the server stores the estimated price stored in the database in a predetermined manner. Update step to update according to the conditions, when the estimated price updated in the update step is outside the preset reference range, to the sales agent terminal of the sales agent selling the product from the server, An information processing method, comprising: a notification step of making a predetermined notification. 9. The information processing method according to claim 8, further comprising a reference range setting step of setting a new reference range by operating the sales agency terminal notified in the notification step. 10. A database having an estimated price of a product stored therein, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product according to the operation of the customer terminal. An information processing device configured to select and provide the estimated price of the product for which the specification has been selected to the customer terminal, the estimated price read from the database according to the product for which the specification has been selected, Comprising: correction means for correcting according to a predetermined condition, and limiting means for limiting the estimated price so that the estimated price corrected by the correcting means falls within a preset reference range An information processing device characterized by: 11. A database having an estimated price of a product stored therein, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product according to an operation of the customer terminal. An information processing device configured to select and provide the estimated price of the product for which the specification has been selected to the customer terminal, the estimated price read from the database according to the product for which the specification has been selected, It is provided with a correction means for making a correction according to a predetermined condition, and a contact means for making a predetermined contact with the customer terminal when the estimated price corrected by the correction means falls outside a preset reference range. An information processing device characterized by the above. 12. The product has a database in which an estimated price of a product is stored, and bidirectional communication with a customer terminal connected via a communication line allows specification of the product according to the operation of the customer terminal. An information processing device configured to select and provide the estimated price of the product for which the specification has been selected to the customer terminal, the estimated price read from the database according to the product for which the specification has been selected, When the correction means for correcting according to a predetermined condition and the estimated price corrected by the correction means are out of a preset range, a predetermined value is given to the sales agent terminal of the sales agent who sells the product. An information processing apparatus, comprising: a notification means for making a notification. 13. A database having an estimated price of a product stored therein, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product according to an operation of the customer terminal. An information processing device configured to provide the customer terminal with an estimated price of a product that has been selected and whose specifications have been selected, and updates the estimated price stored in the database according to predetermined conditions. An information processing apparatus comprising: a means and a limiting means for limiting the estimated price so that the estimated price updated by the updating means falls within a preset reference range. 14. A database having an estimated price of a product stored therein, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product according to the operation of the customer terminal. An information processing device configured to provide the customer terminal with an estimated price of a product that has been selected and whose specifications have been selected, and updates the estimated price stored in the database according to predetermined conditions. And means for notifying the sales agent terminal of the sales agent who sells the product when the estimated price updated by the updating means falls outside the preset reference range. An information processing device characterized by being present. 15. A database having an estimated price of a product stored therein, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product according to the operation of the customer terminal. An information processing program for controlling an information processing device that is configured to provide an estimated price of a product for which the specification has been selected to the customer terminal, wherein the specification is selected by the information processing device. The estimated price read from the database according to the product is corrected according to predetermined conditions, and the estimated price is restricted so that the corrected estimated price falls within a preset reference range. An information processing program characterized by: 16. A database having an estimated price of a product stored therein, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product according to the operation of the customer terminal. An information processing program for controlling an information processing device that is configured to provide an estimated price of a product for which the specification has been selected to the customer terminal, wherein the specification is selected by the information processing device. The estimated price read from the database according to the product is corrected according to a predetermined condition, and when the corrected estimated price is out of a preset reference range, a predetermined value is given to the customer terminal. An information processing program characterized by making contact. 17. A product having an estimated price of a product stored therein, and bidirectional communication with a customer terminal connected via a communication line allows specification of the product according to the operation of the customer terminal. An information processing program for controlling an information processing device that is configured to provide an estimated price of a product for which the specification has been selected to the customer terminal, wherein the specification is selected by the information processing device. The estimated price read out from the database according to the product is corrected according to a predetermined condition, and when the corrected estimated price is out of a preset range, a sales agent that sells the product. An information processing program for causing a predetermined notice to the sales agency terminal of. 18. A product having a database in which an estimated price of a product is stored, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product in accordance with an operation of the customer terminal. An information processing program for controlling an information processing device configured to provide the customer terminal with an estimated price of a product for which specifications have been selected, the information processing device storing the database in the database. An information processing program that updates the estimated price according to a predetermined condition and limits the estimated price so that the updated estimated price falls within a preset reference range. 19. A database storing an estimated price of a product, and bidirectional communication with a customer terminal connected via a communication line enables specification of the product according to the operation of the customer terminal. An information processing program for controlling an information processing device configured to provide the customer terminal with an estimated price of a product for which specifications have been selected, the information processing device storing the database in the database. The updated estimated price is updated according to a predetermined condition, and when the updated estimated price is out of the preset reference range, a predetermined value is given to the sales agent terminal of the sales agent who sells the product. An information processing program characterized by making a notification.