JP2003108847A - Information processing method, information processing device, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for providing information for supporting purchase of goods by customers on line in which a lot of important information such as personal information can be collected while taking balance between profit on the system operator side and profit on the customer side. SOLUTION: In a shopping mall server 9 making a campaign providing subjects to sell in a vehicle maker side server 1 as premiums, application for the campaign is received. When information of the customer related to the application is stored in the vehicle maker side server 1, the application is accepted. When not, the application is rejected.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention provides a first server that provides information on a product to a customer terminal online via a communication line to support the purchase of a product to be sold, and the above product as a present. Information processing method using a second server for conducting a present campaign,
And an information processing device and the like in this system.

[0002]

2. Description of the Related Art Conventionally, as a device relating to the provision of this kind of information, as disclosed in, for example, Japanese Patent Laid-Open No. 5-274326, catalog information of products to be sold is stored in a database in the form of multimedia information. There is known a system in which information on products that have been accumulated and specified on a computer system is read out from the database, and external output, quotation, delivery date inquiry, order processing, etc. can be performed.

In the field of automobile sales, for example, a user (customer) of a customer terminal connected to the Internet selects a desired specification in accordance with a predetermined option, and requests a quotation or a business negotiation regarding a vehicle having the selected specification. BT that made it possible to apply for online
There is a system called O (Build to Order) (for example, "Webtune Factory" http: //www.w-tune.
See com).

[0004]

By the way, in the latter system, when the customer selects the specification of the vehicle to be sold and requests the quotation of the vehicle for which the specification has been selected, the customer is requested to do so. Is configured to ask for personal information. However, only customers who are considering purchasing make such an estimate request, and customers who are considering purchasing the vehicle themselves are reluctant to make an estimate request. For this reason, personal information and information about automobiles for which specifications have been selected are important information for marketing, so the operator of the BTO system has a request to collect a large amount of this information, but it is quite difficult to collect such information. There is an inconvenience that it cannot be obtained.

In particular, if the name of the BTO system (site) is low, the number of accesses from the customer to the site is small, and it becomes more difficult to obtain the personal information.

On the other hand, the customer side is reluctant to simply provide the personal information. In addition, there is also a demand that some kind of profit should be obtained by making the provision. For this reason, it is preferable that the customer can provide personal information without any resistance, and the customer can thereby benefit.

The present invention has been made in view of the above circumstances, and an object thereof is to provide information, which is so-called online, for supporting the purchase of a product by a customer. In the system, it aims to balance the interests of the system operator and the interests of the customer while enabling the collection of a large amount of important information such as personal information, which in turn aims to promote sales in the system. .

[0008]

In order to achieve the above object, the invention according to claim 1 provides information on a sales target in response to a request from the customer terminal by bidirectional communication with the customer terminal. Through a two-way communication between the first server provided to the customer terminal and the customer terminal, information about a present campaign in which the sales target is a present product for the customer is requested by the customer according to a request from the customer terminal. An information processing method using a second server provided to a terminal is targeted.

Then, in the first server, an information receiving step of receiving information about the customer transmitted from the customer terminal and storing the received information,
In the second server, the application receiving step of receiving the application signal of the present campaign transmitted from the customer terminal, and in the second server, the information about the customer related to the application signal received in the application receiving step is the first information. When the application is stored in the server, the application is accepted by storing the application signal. When the application is not stored in the first server, the application is rejected by not storing the application signal. And steps.

By doing so, the first server that provides the information about the sales target receives the information about the customer transmitted from the customer terminal and stores the information.

On the other hand, the second server for providing information on the present campaign receives the application signal for the present campaign transmitted from the customer terminal.
It should be noted that this second server may not only provide the information on the present campaign, but may also provide other contents.

When the information about the customer relating to the received application signal is stored in the first server, the application is accepted by storing the application signal, while when the information is not stored, the application signal is sent. If you do not remember it, the application will be rejected.

Therefore, in order for the customer to apply for the present campaign, it is a condition that the information is provided to the first server. Since it is expected that a large number of applications will be made to such a present campaign, a large amount of customer information will be provided to the first server accordingly. As a result, a large amount of customer information can be collected and sales can be promoted. On the other hand, the customer provides the customer information as a condition for applying for the present campaign, and thus receives a reward for providing the customer information.

Further, by providing the customer with the information on the present campaign by the second server, the number of accesses of the customer terminal to the second server is increased, and the present product in the present campaign is targeted for sale. It can be expected that the name recognition of the server will increase. As a result, the number of customer terminal accesses to the first server increases, and the number of customer information provided to the first server can be increased not only for applying for a present campaign. .

According to the second aspect of the present invention, there is provided an information processing method using a server which provides the customer terminal with information on a sales target in response to a request from the customer terminal through bidirectional communication with the customer terminal. In the server, the information receiving step of receiving the information about the customer transmitted from the customer terminal and storing the received information in the server, and the information of the present campaign in which the sale target is a gift product for the customer Regarding the application signal of the present campaign from the customer terminal received by the other server provided to the customer terminal, information about the customer related to the application signal is stored in the information receiving step in response to a request from the other server. And a determination step of providing the determination result to the other server. It is intended.

Thus, the server receives the information about the customer transmitted from the customer terminal and stores the information.

Then, in response to a request from another server that receives the application signal for the present campaign, it is determined whether or not the information regarding the customer related to the application signal is stored in the server, and the determination result is the above. Provided to other servers.

In this way, it becomes possible to accurately provide information necessary for the other server regarding the application of the present campaign on the other server.

The invention according to claim 3 provides an information processing method using a server which provides information of a present campaign to a customer terminal in response to a request from the customer terminal through two-way communication with the customer terminal. In the target server, the application reception step of receiving the application signal of the present campaign transmitted from the customer terminal in the server, and the information about the customer related to the application signal received in the application reception step of the server, the present campaign. When the present product is targeted for sale and is stored in another server that provides information about it to the customer terminal, the application is accepted by storing the application signal, while when not stored in the other server. , Refusing to accept the application by not remembering the application signal above It is intended and a application accepting step.

By doing so, the server receives the application signal for the present campaign transmitted from the customer terminal. When the information regarding the customer related to the received application signal is stored in another server, the application is accepted, while when it is not stored, the application is rejected.

As a result, the application condition for the present campaign is set to provide the customer information to the other server, and the other server is provided with a large amount of the customer information according to the application condition. Become. As a result, a large amount of customer information can be collected.

The invention according to claim 4 is directed to an information processing method using the first and second servers, but unlike the invention according to claim 1, the information is transmitted from the customer terminal in the first server. Information receiving step of receiving the received information about the customer and storing the received information, and the second server receives the application signal for the present campaign transmitted from the customer terminal and the received application signal. When the application receiving step of storing the information about the winner by lottery from the application signals stored in the application receiving step in the second server is stored in the first server, the winning is determined. On the other hand, while the process is being performed, when it is not stored in the first server, the process of invalidating the win is performed. It is intended and a step.

By doing so, the first server that provides the information about the sales target receives the information about the customer transmitted from the customer terminal and stores the information.

On the other hand, the second server for providing information on the present campaign receives the application signal for the present campaign transmitted from the customer terminal and stores the application signal.

Then, a winning person is set by lottery from the stored application signals, and information about the winning person is
When it is stored in the first server, the process of determining the winning is performed, while when it is not stored, the process of invalidating the winning is performed. In other words, according to the invention of claim 1, when a present campaign is applied,
While the information on the customer relating to the application is stored in the first server and the application is accepted or rejected, in the invention according to claim 4, there is a lottery for the present campaign. At this time, it is determined whether or not the information on the winners by the lottery is stored in the first server, and the validity / invalidity of the winning is determined.

As a result, in order for the customer to apply for the present campaign, it is necessary to provide the information to the first server, so that a large amount of customer information is provided to the first server. You can expect, and as a result, you will be able to collect a lot of customer information.

When the winning is invalid, a new lottery may be conducted to determine a new winner.

The invention according to claim 5 provides an information processing method using a server that provides information on a sales target to a customer terminal in response to a request from the customer terminal through two-way communication with the customer terminal. In the server, the information receiving step of receiving the information about the customer transmitted from the customer terminal and storing the received information in the server, and the information of the present campaign in which the sale target is a gift product for the customer Regarding the application signal of the present campaign from the customer terminal which is received by the other server provided to the customer terminal, the information regarding the winner by the lottery from the application signal is provided in response to the request from the other server. In the information receiving step, it is determined whether or not the information is stored and the determination result is provided to the other server. It is intended and a flop.

Thus, the server receives the information about the customer transmitted from the customer terminal and stores the information.

Then, in response to a request from another server,
It is determined whether or not the information regarding the winner by the lottery of the present campaign is stored in the server, and the determination result is provided to the other server.

As a result, it becomes possible to accurately provide information necessary for the other server regarding the lottery of the present campaign in the other server.

The invention according to claim 6 provides an information processing method using a server which provides information on a present campaign to a customer terminal in response to a request from the customer terminal through two-way communication with the customer terminal. An application receiving step of receiving the application signal of the present campaign transmitted from the customer terminal and storing the received application signal in the server, and the server,
When the information about the winner by lottery from the application signals stored in the application receiving step is stored in another server that provides the customer terminal with the information regarding the present product in the present campaign as a sales target, While the process of determining the winning is performed, the process includes a winning determining step of performing the process of invalidating the winning when the process is not stored in the other server.

In this way, the server receives the application signal for the present campaign transmitted from the customer terminal.

Then, when the information about the winner by lottery from the received applications is stored in the other server, the winning is determined, while when the information is not stored, the winning is invalidated. .

As a result, the application condition for the present campaign is set to provide information to another server, and this application condition provides a large amount of customer information to the other server. As a result, a large amount of customer information can be collected.

In the invention according to claim 1 or claim 4, as described in claim 7, by transmitting a signal designating a customer from the second server to the first server, the information regarding the customer can be obtained. An inquiry step for inquiring whether or not the signal is stored in the first server, and whether or not information about the customer designated by the signal is stored in the first server that has received the signal in the inquiry step, And a determination step of providing the determination result to the second server.

Thus, from the second server to the first server,
An inquiry is made as to whether or not the information about the customer is stored in the first server, while the first server provides the second server with the determination result for the inquiry. As a result, in the system using the first server that provides information about customers and the second server that applies for the present campaign, the application conditions for the present campaign (the information is provided to the first server). It is possible to accurately determine whether or not

In the third or sixth aspect of the present invention, as in the eighth aspect, by transmitting a signal designating a customer to another server, the information about the customer is stored in the other server. It is also possible to have an inquiry step of making an inquiry as to whether or not the inquiry is made, and receiving the determination result transmitted from the other server in response to the inquiry.

As a result, the same action and effect as the invention according to claim 7 can be obtained.

Further, as described in claim 9, in the application receiving step, when the application signal for the present campaign is received from the customer terminal, the user issued from the first server to the customer related to the customer terminal. The step of receiving the ID signal together, and the step of inquiring may be the step of transmitting the user ID of the customer as a signal for specifying the customer from the second server to the first server.

In this way, the user I confirms the identity of the customer who provided the information on the first server and the customer who applied for the present campaign on the second server.
Based on D, it becomes possible to perform easily and surely.
As a result, it becomes possible to more accurately determine whether or not the application conditions for the present campaign are satisfied.

Further, as described in claim 10, in the application receiving step, when the application signal of the present campaign is received from the customer terminal, the user issued from another server to the customer related to the customer terminal. The inquiry step may be a step of receiving the ID signal together, and the inquiry step may be a step of transmitting the user ID of the customer as a signal designating the customer to the other server.

As a result, the same action and effect as the invention according to claim 9 can be obtained.

Further, as described in claim 11, bidirectional communication between the first server and the customer terminal is performed, and based on a standard specification having predetermined specifications, a specification of a sales target according to an operation of the customer terminal. In the specification selection step for selecting, and in response to the request from the customer terminal, the estimated price of the sales target whose specifications are selected in the specification selection step is set, and the estimated price for providing the set estimated price to the customer terminal is set. The information receiving step may be a step of receiving information about a customer related to the customer terminal when receiving the estimate price providing request from the customer terminal in the estimate price providing step. .

In this way, if the customer selects the specification to be sold in the specification selecting step and does not request the estimated price of the sales object whose specification is selected, the customer information is provided to the first server. Can not do it.

Therefore, the first server can collect not only the information about the customer but also the information about the specifications to be sold. Moreover, a large amount of this customer information can be collected by conducting a present campaign.

Even for the purpose of applying for the present campaign, the customer actually selects the specifications and
Since the estimated price will be provided, regardless of the present campaign, it can be expected to consider the purchase of the sales target whose specifications have been selected, resulting in sales promotion.

Further, as described in claim 12, bidirectional communication between the server and the customer terminal selects a specification to be sold according to the operation of the customer terminal based on a standard specification having predetermined specifications. According to the specification selection step and the request from the customer terminal, the estimated price of the sales target whose specification is selected in the specification selection step is set, and the set price is provided to the customer terminal. And the information receiving step may be a step of receiving information about the customer related to the customer terminal when receiving the estimate price providing request from the customer terminal in the estimate price providing step.

As a result, the same action and effect as the invention according to claim 11 can be obtained.

Here, the present product in the above-mentioned present campaign may be a sales target for which the specification is selected in the specification selecting step and the estimated price is provided in the estimate providing step.

By doing so, the sales target actually selected by the customer, that is, the sales target having the specifications desired by the customer becomes a present product, so that the customer's satisfaction is improved. In addition, an increase in the number of applications for present campaigns can be expected, and along with this, an increase in the number of estimated prices provided in the estimate providing step.

When the sales target whose specifications have been selected in the specification selection step is the present product, the amount of money related to the standard specifications of the sales target whose specifications have been selected may be the present product.

By doing so, there is a possibility that the cost for providing the present product may change due to the price difference depending on the specifications of the sale target which is the present product.
By setting the present product as the amount of money corresponding to the standard specifications of the sales targets selected for specification, the cost for providing the present product is fixed. Also, for example, even if there are multiple winners, the costs related to the provision of present products can be the same among the winners, while each winner bears the difference from the standard specifications. Since the sales target whose specifications are selected by themselves will be a gift product,
It is possible to improve customer satisfaction.

In this way, when the amount of money corresponding to the standard specifications of the sales target whose specifications have been selected is set as the present product, for example, as described in claim 15, the first server sends the present sent from the second server. An estimated price resetting step of resetting the estimated price by subtracting the amount of the standard specifications from the estimated price of the above-mentioned winner may be provided based on the notification of the campaign winner.

Further, as described in claim 16, a notification step of notifying that the estimated price is reset from the first server to the customer terminal of the winner may be provided.

By doing so, the winning person can recognize that the estimated price has been reset by the winning of the present campaign.

Further, for example, as described in claim 17, a lottery step of attaching a quotation ID to each quotation price provided in the quotation price providing step and performing a lottery for a present campaign on the second server based on the quotation ID. May be provided.

In other words, the customer (applicant of the present campaign) can apply for the present campaign for each sales target whose specifications are selected (provided the estimated price). By doing so, the customer can apply for the present campaign a plurality of times by selecting the specifications of a plurality of sales targets and receiving the quoted prices for the plurality of sales targets. While this gives customers the benefit of being able to apply multiple times,
The first server has the advantage of collecting a large amount of information regarding selection of specifications to be sold.

Further, as described in claim 18, in the second server, the lottery step of performing the lottery of the present campaign based on the user ID issued to the customer from the first server, and the lottery in the lottery step. When the winner selects specifications for a plurality of items to be sold in the specification selection step and is provided with the estimated price for each in the estimated price providing step, the estimated price is provided in the second server. A selection step of performing processing for causing the above-mentioned winner to select a sales target as a gift product from a plurality of sales targets that are present may be provided.

By doing so, if the winner of the present campaign selects specifications for a plurality of sales targets and is provided with an estimated price for the plurality of sales targets, the gift campaign will be selected from the plurality of sales targets. , You can get the profit that you can select the sales target as a gift product. On the other hand, the first server has an advantage of being able to collect a lot of information regarding selection of specifications to be sold.

Further, as described in claim 19, when the second server provides the customer terminal with the information of the present campaign, the link information for connecting to the first server is also provided to the customer terminal. May be. By doing so, it can be expected that the convenience of the customer is improved and the number of accesses to the first server is increased.

The invention according to claim 20 is directed to an information processing device configured to provide information on a sales target to a customer terminal connected via a communication line in response to a request from the customer terminal. .

Then, the information about the customer transmitted from the customer terminal is received, and the information receiving means for storing the received information and the information on the present campaign for the sale target as a gift product for the customer are provided to the customer. In response to a request from another information processing device configured to be provided to the terminal, regarding the present campaign application signal from the customer terminal received by the other information processing device, regarding the customer related to the application signal It is a specific matter to include determination means for determining whether or not the information is stored by the information receiving means and transmitting the determination result to the other information processing apparatus.

Further, the invention according to claim 21 is directed to an information processing apparatus configured to provide information on a present campaign to a customer terminal connected via a communication line in response to a request from the customer terminal. And

Then, the application receiving means for receiving the application signal for the present campaign transmitted from the customer terminal and the information about the customer related to the application signal received by the application receiving means are the present product for the customer in the present campaign. Is stored in another information processing device that is configured to provide the customer terminal with information about the application, the application is accepted by storing the application signal while the other information processing is performed. It is a specific matter to include an application acceptance unit that rejects acceptance of the application by not storing the application signal when the application signal is not stored in the device.

Further, the invention according to claim 22 is directed to an information processing apparatus configured to provide the customer terminal with information on a sales target in response to a request from the customer terminal connected via a communication line. And

Then, the information about the customer transmitted from the customer terminal is received, the information receiving means for storing the received information, and the information on the present campaign in which the sale target is a present product for the customer are provided to the customer. In response to a request from another information processing device configured to be provided to the terminal, regarding the application signal of the present campaign from the customer terminal received by the other information processing device, It is a specific matter to include a determination unit that determines whether or not the information about the winner by lottery is stored by the information receiving unit and transmits the determination result to the other information processing apparatus. .

In addition, the invention according to claim 23 is an information processing system configured to provide information on a present campaign for a customer to the customer terminal in response to a request from the customer terminal connected through a communication line. Targets the device.

Then, the application signal for the present campaign transmitted from the customer terminal is received, and the application receiving means for storing the received information and the application signal stored by the application receiving means are selected by lottery. When the information about the winner is stored in another information processing device configured to provide the customer terminal with information about the present product to be sold in the present campaign, the process for determining the winner is performed. On the other hand, when it is not stored in the other server, it is a specific matter to include a winning determination means for performing processing for invalidating the winning.

According to the inventions of claims 20 to 23, the same actions and effects as those of the inventions of claims 2, 3, 5 and 6 can be obtained.

According to a twenty-fourth aspect of the present invention, there is provided an information processing apparatus for controlling information processing apparatus, which is configured to provide the customer terminal with information about an object to be sold in response to a request from the customer terminal connected through a communication line. The information processing program of

Then, the information processing apparatus is caused to receive the information about the customer transmitted from the customer terminal, store the received information, and carry out a present campaign in which the sales target is a present product for the customer. In response to a request from another information processing apparatus configured to provide information to the customer terminal, the application signal regarding the application signal of the present campaign received from the other information processing apparatus from the customer terminal And whether or not the information regarding the customer related to is stored,
The specific matter is to transmit the determination result to the other information processing apparatus.

The invention according to claim 25 is an information processing apparatus configured to provide the customer terminal with information on a present campaign for the customer in response to a request from the customer terminal connected through a communication line. It is intended for information processing programs for controlling.

Then, the information processing apparatus is caused to receive the application signal for the present campaign transmitted from the customer terminal, and the information regarding the customer related to the received application signal is the object of sale of the present product in the present campaign. As the information related thereto is stored in another information processing apparatus configured to provide to the customer terminal, the application is accepted by storing the application signal while the other information processing apparatus is stored. When it is not stored, the specific matter is to reject the application by not storing the application signal.

Further, the invention according to claim 26 controls an information processing apparatus configured to provide the customer terminal with information regarding an object to be sold in response to a request from the customer terminal connected via a communication line. The information processing program for doing this is the target.

Then, the information processing apparatus is caused to receive the information about the customer transmitted from the customer terminal, store the received information, and perform the present campaign of the sale target as a present product for the customer. In response to a request from another information processing apparatus configured to provide information to the customer terminal, the application signal regarding the application signal of the present campaign received from the other information processing apparatus from the customer terminal It is a specific matter to determine whether or not the information regarding the winner by the lottery is stored, and to transmit the determination result to the other information processing apparatus.

In addition, the invention according to claim 27 is an information processing system configured to provide information on a present campaign to a customer to the customer terminal in response to a request from the customer terminal connected via a communication line. The information processing program for controlling the device is targeted.

Then, the information processing apparatus is caused to receive the present campaign application signal transmitted from the customer terminal, store the received information, and
Information about the winner by lottery from the stored application signals is stored in another information processing device configured to provide the customer terminal with information about the present item in the present campaign as a sales target. It is a specific matter to perform a process for determining the winning when the winning is performed, and to perform a process for invalidating the winning when the winning is not stored in the other information processing device.

Each of the information processing programs described in claims 24 to 27 may be recorded in a computer-readable recording medium.

[0080]

As described above, according to the information processing method, the information processing apparatus, and the like of the present invention, the second server for providing the information of the present campaign applies for the present campaign transmitted from the customer terminal. When the signal is received, the information regarding the customer related to the received application signal provides the information regarding the sales target.
When the application is stored in the server, the application is accepted, while when it is not stored, the application is rejected.

Further, when the information about the winners selected by lottery from the applications for the present campaign received by the second server is stored in the first server, the winning is determined, but the information is not stored. Sometimes the win is nullified.

In this way, providing the information to the first server becomes a condition for applying for the present campaign, so that a lot of customer information is provided to the first server, and as a result, the customer information is provided. Can be collected in large numbers to promote sales. On the other hand, the customer provides customer information as a condition for applying for the present campaign,
In return for the provision of the customer information, it is possible to balance the interest of the customer and the interest of the operator of the first server.

By providing the customer with the information of the present campaign in the second server, the number of accesses of the customer terminal to the second server is increased, and
It can be expected that the name recognition of the first server that sells the present product in the present campaign will increase. As a result, the number of customer terminal accesses to the first server increases, and the number of customer information acquisitions in the first server can be increased not only for applying for a present campaign.

[0084]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments in which the present invention is applied to a BTO system for an automobile will be described in detail below with reference to the drawings. In the system of this embodiment, a user (hereinafter, also referred to as a customer) himself / herself selects desired specifications for a plurality of preset items, based on a standard specification vehicle (base specification vehicle) having predetermined specifications / equipment. This is a car quotation / ordering system that
A vehicle for which specifications are selected in this way is called an individual specification vehicle.

Further, in the present embodiment, the above estimation /
In addition to the ordering system, a presenting system is provided in which the car whose specifications are selected in the quotation / ordering system is used as a present product for the customer.

(Overall Configuration of Hardware) FIG. 1 is a conceptual diagram showing the overall configuration of a customized vehicle quotation / ordering system and a present providing system.

In the figure, reference numeral 1 is a server computer (first server, information processing device) for an automobile maker that produces a customized vehicle for which specifications have been selected and ordered by the customized vehicle quotation / ordering system. , Mainly functions as an application server for the user terminal 5 or the sales agency terminal 4. This server computer
It may be present in the automobile manufacturer or may be operated by another operator outside the automobile manufacturer (hereinafter referred to as a vehicle manufacturer server in the present embodiment).

The vehicle manufacturer side server 1 uses a general method as needed during the operation thereof by a manufacturer suggested retail price database (DB) 31, a progress management DB 32, a purchase support information DB 33, and a customer DB 34. , Estimated price DB
35 and can be accessed.

In the manufacturer suggested retail price DB 31, the retail price desired by the automobile manufacturer (hereinafter referred to as the manufacturer suggested retail price) is specified for each specification item that can be selected as an individual specification vehicle in this system. It is stored in advance in a state associated with the identification information.

In the progress management DB 32, the progress status from production to delivery such as the assembling status of the individual specification vehicle ordered by this system and the transportation status of the individual specification vehicle is stored for each specification number of each individual specification vehicle. Has been done. Further, the progress management DB 32 stores information on the progress from the provision of the estimated price to the negotiation / contract in this system, the offline price (actual price), and the like for each sales agent. Further, in the progress management DB 32, individual information of each sales agent (for example, discount source, sales record, etc.)
Is also stored for each sales agent. This progress management D
The content of B32 is sequentially changed / updated manually or automatically.

In the purchase support information DB 33, information on various screens (FIGS. 23 to 37) displayed on the user terminal 5 in the individualized vehicle quotation / ordering system, and details of the vehicle will be described later. The constraint information and the like that are provided in advance regarding the options permitted to this customer at the time of selection are stored.

In the customer DB 34, information on the individual specification vehicle for which the specifications have been selected by each user in this system,
For each user, the estimated price of the individualized vehicle presented to each user, the assessment of the trade-in vehicle presented to each user, and the credit examination information when purchasing the individualized vehicle with a loan are given to each user. It is stored in a state associated with the issued user ID. In addition, personal information (address, email address, etc.) entered by each user in this system
Is also stored in a state associated with the user ID.

The estimated price DB 35 stores, for each sales agency, the estimated price presented to each user when each specification item is sold by the sales agency.

In this embodiment, the estimated price DB 35
The price quoted for each specification item set therein can be automatically changed / updated by the vehicle manufacturer server 1 according to a predetermined condition. That is, the estimated price DB35
The estimated price stored in is basically set by the sales agent, and the estimated price should be changed / updated by the sales agent according to a predetermined condition. The change / update is automatically performed by the vehicle manufacturer server 1 instead of the sales agent. Further, it is also possible to manually change / update via the server 1 on the vehicle manufacturer side by operating the sales agency terminal 4 described later.

When there are a plurality of sales agents,
One sales agent can access the data about himself in the estimated price DB 35 and refer to / change the contents registered therein, but the autonomy of the sales operation by each sales agent and To ensure independence,
Currently, due to the general security function, the estimated price D
In B35, it is configured so that it is not possible to access the data relating to other sales agents and refer to / change the contents thereof.

Reference numeral 2 denotes a server computer (referred to as a sales agent side server in the present embodiment) existing in a sales agent that sells the automobile of the automobile manufacturer. This is a LAN (Local Area Net) constructed by a sales agent.
work) server function. The function of this server also includes a function as a gateway that connects the LAN and the Internet 3 described later to each other.

Reference numeral 4 denotes a client computer existing in the sales agency (referred to as a sales agency terminal in this embodiment), which is provided corresponding to each seller of the sales agency. The sales agency terminal 4 and the sales agency server 2
Is a so-called server on the LAN in the sales agency.
Form the client environment.

The sales agency terminal 4 can access the vehicle manufacturer side server 1 via the sales agency side server 2 and the Internet 3 as needed, during operation thereof. If the sales agency terminal 4 can access the vehicle manufacturer server 1 without going through the sales agency server 2, the sales agency server 2 may be omitted.

Reference numeral 3 is the Internet, which is a typical communication line. Reference numeral 5 denotes a user terminal (customer terminal) such as a personal computer, a mobile information terminal, or a mobile phone. This user terminal is operated by a user who uses this system, and may be installed in the user's home or the like, carried by the user, or installed in each sales agency.

[0100] 9 is a present providing system,
It is a server computer (second server, information processing device) for conducting a present campaign for presenting the individualized vehicle to a customer. This is a server computer for a shopping mall (XX shopping mall) on the Internet 3 operated by an operator different from the operator of the vehicle manufacturer side server 1 (hereinafter, shopping mall in the present embodiment. Referred to as the server).

The shopping mall server 9 uses the general method to apply the application DB 91 during its operation.
, And the content DB 92 can be accessed.

The application DB 91 stores information about customers who have applied for the present campaign. The customer information stored in the application DB 91 is the target of the lottery in the present campaign.

The contents DB 92 stores various contents provided in the shopping mall, and also stores information on various screens (FIGS. 18 to 22) displayed on the user terminal 5 in the present providing system. There is.

In the above-mentioned configuration, the user terminal 5, the vehicle manufacturer side server 1, the sales agency side server 2, the sales agency terminal 4 and the shopping mall server 9 provide information regarding quotation / ordering of individual vehicles, which will be described later. In order to send and receive information regarding the present campaign, bidirectional communication can be performed via the Internet 3 according to a general communication method. At this time, if the user terminal 5 is a personal computer, a telephone line or the like is also used via the provider (Internet provider) 6. When the user terminal 5 is a mobile information terminal or a mobile phone, a public wireless telephone line or the like is also used via the base station 8. A general configuration is adopted for these communication means themselves, and detailed description in this embodiment will be omitted.

FIG. 2 shows a vehicle manufacturer side server 1, a sales agency side server 2, a sale agency terminal 4,
It is a block diagram which illustrates the internal structure of the user terminal 5 and the shopping mall server 9.

In the figure, 22 is a display such as a liquid crystal display, and 23 is a keyboard as an input means. 24 is
The ROM stores a boot program and the like. 25
Is a RAM for temporarily storing various processing results. 26
Is a storage device such as a hard disk drive (HDD) that stores programs and the like. Reference numeral 27 is a communication interface for communicating with an external device via a communication line 30 (Internet 3 or the like in this embodiment), and is a modem or TA when the user terminal 5 is a computer,
When the user terminal 5 is a mobile information terminal or a mobile phone, it is a wireless transceiver. 28 is a pointing device such as a mouse. These components are connected via an internal bus 29, and a CPU (central processing unit) 21 controls the entire device according to a program stored in a storage device 26. In the present embodiment, the display 22, the keyboard 23, and the pointing device 28 provide a so-called man-machine interface to the user on each display screen described later.

In the present embodiment, the vehicle manufacturer side server 1, the sales agency side server 2, the user terminal 5, the sales agency terminal 4 and the shopping mall server 9 are general communication protocols capable of performing Internet communication. Software (software program), an Internet browser function and a mailer function for transmitting and receiving data via the Internet 3 according to the software, and general software for drawing a browser.

Then, each of the above software is executed by the CPU 2
The vehicle manufacturer side server 1 and the user terminal 5 or the sales agency terminal 4 are connected to the vehicle manufacturer side server 1 via the Internet 3 by being appropriately executed by 1. A so-called server / client environment is formed in a state of being logged in.

The shopping mall server 9 and the user terminal 5 form a so-called server / client environment when the user terminal 5 is connected (logged in) to the shopping mall server 9 via the Internet 3.

Next, the details of the individualized vehicle estimation / ordering system and the present provision system will be described. First, the individualized vehicle estimation / ordering system will be described, and then the present provision system will be described.

(Functional System of Individual Specification Vehicle Estimating / Ordering System) FIG. 3 is a diagram showing the functional system of the processing module executed in the individual specification vehicle estimating / ordering system. Each block shown in FIG. CPU of manufacturer server 1
21 is a unit of software (software program) that is roughly divided for each function, which will be described later, and is referred to as a processing module in the present embodiment. These processing modules are stored in advance in the storage device 26 or the like of the vehicle manufacturer server 1.

Here, the function of each processing module will be outlined.

Initial processing (M1): While displaying the top screen (homepage) of the personalized vehicle quotation / ordering system on the user terminal 5, to another screen for selecting the specifications of the personalized vehicle, requesting a quotation, etc. Can be transitioned.

Vehicle specification selection process (M2): The user (customer) of the user terminal 5 repeats the operation of selecting a desired specification from the options prepared in advance for the vehicle of the vehicle type being considered for purchase. This provides the user terminal 5 with an environment in which a desired individual vehicle can be selected.
Furthermore, when the specifications of the customized vehicle are confirmed, it is possible to transition to the estimation / assessment request processing (M3).

Estimate / assessment request processing (M3): If the user who has confirmed the specifications of the individualized vehicle desires, the sales agent estimates the sales price of the individualized vehicle and requests the assessment of the trade-in vehicle. To provide an environment in which you can request

Quotation item confirmation processing (M4): If the user of the user terminal 5 is a customer who has already presented the estimated price to the individual specification vehicle for which the desired specifications have been fixed, the Other screens for providing information such as the estimated price history up to and specifications list, as well as credit examination when the user purchases the individual specification vehicle with a loan and business negotiation application for actually ordering Can be transitioned to.

Credit examination process (M5): When a user (customer) desires to purchase a loan by using a personalized vehicle whose specifications have been fixed, credit examination based on the conditions input by the user is carried out. Ask the company.

Business negotiation application processing (M6): When the user (customer) desires a business negotiation for the actual purchase of the individual specification vehicle whose specifications have been fixed, the sales agent is notified of that fact.

Delivery date inquiry processing (M7): The user (customer) who has ordered an individualized vehicle is notified of the situation and delivery date until the individualized vehicle can be actually delivered.

Instruction processing (M8): A user (customer) is provided with a method of using this personalized vehicle quotation / ordering system, explanation of each function, etc., and that user makes inquiries regarding this system. Can be transited to the inquiry processing (M9).

Inquiry processing (M9): With respect to this system, an inquiry or complaint from the user terminal 5 is accepted, and the accepted inquiry or complaint is notified to the sales agency.

According to the individualized vehicle quotation / ordering system described in this embodiment, the above processing module group (which will be described later with reference to the flowcharts shown in FIGS. 9 to 11) is executed by the vehicle manufacturer side server 1. As well as
By executing the browser program on the user terminal 5, the user terminal 5 is linked to the individual-specific vehicle estimation / ordering system as a client.
The display 22 is provided with a man-machine interface by displaying various screens shown in FIGS. 4 to 8 (FIGS. 23 to 37). Using the man-machine interface, the user (customer) of the user terminal 5 can perform specification selection, quotation, ordering, etc. for a desired individual specification vehicle.

(Software Executed by Vehicle Maker's Server 1) Next, software executed by the CPU 21 of the vehicle maker's server 1 in relation to the customized vehicle quotation / ordering system will be described. In the following description, first, the state transition between the processing modules will be described with reference to the flowchart shown in FIG. 9, and the transition of the display screen in each processing module will be described with reference to FIGS. 4 to 8. .

(1) State Transition Between Modules FIG. 9 is a flowchart showing an overall outline of the processing executed by the vehicle manufacturer server 1 in this embodiment.

M1 executed by the server 1 on the vehicle manufacturer side
The processing module group of M9 to M9 has a function of displaying various window screens described later on the display 22 of the user terminal 5 and realizing an input operation to the displayed window. The transition of will be described later with reference to FIGS. 4 to 8.

In FIG. 9, step S11, step S12: Initial processing (M1) is executed by linking the user terminal 5 to the site of this system via the Internet 3 (step S11). Then, it is determined whether or not the activation request data for other processing has been received from the user terminal 5 (step S12), and when the data is received, step S13, step S16, step S21, or step depending on the data. When the data is not received, the process proceeds to step S24.

Steps S13 to S15: The vehicle specification selection process (M2) is executed (step S13), and during the execution, start request data for the estimate / assessment request process (M3) is received from the user terminal 5. It is determined whether or not (step S14), and when the data is received, the estimation / assessment request process (M3) is executed (step S15).

Steps S16 to S20: The quotation item confirmation process (M4) is executed (step S16), and during the execution, start request data for the credit examination process (M5) or the negotiation application process (M6) is executed. It is determined whether or not it is received from the user terminal 5 (step S1
7, step S19), when the data is received, the credit examination process (M
5) Alternatively, the negotiation application process (M6) is executed (steps S18 and S20).

Step S22, Step S23: Instruction processing (M8) is executed (Step S2
2) Inquiry processing (M9) is executed (step S
23).

Step S24, Step S25: It is judged whether or not the data indicating the end of use of the present system is received from the user terminal 5 during execution of each processing module described above (step S24). When the data is received, The processing of the processing module being executed is stopped (step S25), and when the data is not received, the processing returns to step S12.

(2) Transition of Display Screen in Each Processing Module Next, transition of the display screen in each of the nine types of processing modules outlined above will be described with reference to FIGS. 4 to 8. . Here, the relationship of the state transition between the processing modules shown by the broken line blocks in FIGS. 4 to 8 follows the functional system described above with reference to FIG.

-Initial Processing (M1), Vehicle Specification Selection Processing (M2)-FIG. 4 is a diagram showing transitions of display screens in the initial processing (M1) and vehicle specification selection processing (M2).

In the same figure, initial processing (M1)
Is the top screen A which is the home page screen of this system.
-1 (FIG. 23) is displayed. On the top screen A-1 illustrated in FIG. 23, a user who wishes to use this system, which is capable of selecting specifications, quotations, placing orders, etc., of a customized vehicle (that is, linked to the vehicle manufacturer server 1 via the Internet 3). User of the user terminal 5 who is operating)
r "button is included. Initial processing (M1)
Displays the home screen A-2 (FIG. 24) of the present system on the user terminal 5 when the “Enter” button is operated.

FIG. 24 is a diagram showing an example of the home screen A-2 displayed by the initial process (M1).

The display screen shown in the figure includes a plurality of operation buttons. When the operation button "About this site" or "Purchase procedure" is operated, the instruction processing (M8) described later is executed. Depending on the function, a predetermined explanation screen is displayed on the user terminal 5 concerned. Further, when the operation button of the “purchase consideration list” is operated, the function of the quotation item confirmation processing (M4) described later is provided to the user terminal 5. Then, when the operation button of “delivery date inquiry of purchased vehicle” is operated, the due date inquiry process (M
The function 7) is provided.

Further, when the photograph portion of the sports type vehicle type A or the wagon type vehicle type B is clicked on the home screen A-2, the function of the vehicle specification selection process (M2) is performed on the user terminal 5 concerned. Provided.

In the present embodiment, for the convenience of explanation, the vehicle specification selection process (M2) selects the specification of the individual specification vehicle desired by the user for the sports type vehicle type A or the wagon type vehicle type B as an example. You can

When the desired vehicle type is selected on the home screen A-2, the vehicle specification selection process (M2) causes
Based on the standard specification vehicle (base specification vehicle) of the selected vehicle type, the user himself / herself can perform desired specification selection and confirmation for a plurality of predetermined items. In other words, the various specifications (equipment) preset as standard specification vehicles inside the system are
New equipment (optional equipment) that is replaced with other specifications (equipment) or is not set in standard specification vehicles
Is added.

FIG. 25 is a diagram showing an example of the format of the vehicle specification selection screen (B-1 to B-15) displayed by the vehicle specification selection process (M2). The basic format of the screen is engine Transmission selection screen B
-1 and B-8, tire / wheel selection screens B-2 and B-9, interior selection screens B-3 and B-10, audio selection screens B-4 and B-11, body color selection screen B-5 and B-12 and decoration parts selection screens B-6 and B-13 are basically common.

In these vehicle specification selection screens, in the upper half area, the type of car selected on the home screen A-2, its interior photographs, and the "Z
"OOM" button, "Product information" button that can display various information related to the vehicle model, and standard specification display screen B-7 or B-14 that includes specifications and specifications regarding the standard specification vehicle of the vehicle model can be displayed. "Standard vehicle information" button,
Vehicle unit according to the specification selected by the user (individual specification vehicle 1
A manufacturer's suggested retail price (as a unit), a “details” button which can be displayed as shown in FIG. 26 for details of the manufacturer's suggested retail price, and details of each item of specifications selected by the user are displayed.

In the present embodiment, the manufacturer's suggested retail price can be displayed on a vehicle-by-vehicle or specification-item basis on the vehicle specification selection screen. Therefore, the purchase price guideline for selecting a customized vehicle with desired specifications can be provided to the user. Can be presented,
The convenience is improved.

FIG. 26 is a view showing an example of the manufacturer's suggested retail price specification screen displayed when the "detailed" button shown in FIG. 25 is operated. The manufacturer's suggested retail price for each vehicle and its basis are shown. The selected specification items and the manufacturer's suggested retail price for each item are displayed.

Further, the selection work of the individual specification vehicle by the user is performed in the order of the selection screens B-1 to B-6 for the vehicle type A and the selection screens B-8 to B-13 for the vehicle type B. It is configured to be subject to restrictions such as selecting specification items in order from to, and in the lower half area of the vehicle specification selection screen,
Each selection process (step) corresponding to each of the screens B-1 to B-6 or B-8 to B-13 is displayed in a folder format in which a plurality of sheets are stacked, as an example.

In the example of FIG. 25, the state in which the folder of the third step is selected is displayed. In the selected folder (active state), the specification items to be selected by the user in that step are selected. Possible options are displayed along with images such as photographs, price differences from standard specification vehicles, and names (model numbers). In response to the user selecting a desired option (specification) from the displayed options, the selected specification information is stored in the vehicle manufacturer server 1 together with identification information (ID) that identifies the user. It

At this time, the vehicle manufacturer server 1 acquires the manufacturer's suggested retail price for the specification item by referring to the manufacturer's suggested retail price DB 31 using the selected specification item information as a key, and the obtained specification. The manufacturer's suggested retail price for the item is added to the specification items already selected in each step up to that point.

As a result, the manufacturer's suggested retail price for each vehicle displayed in the upper right of FIG. 25 is updated, and if the "Details" button is selected thereafter, the current details are displayed in the details display screen illustrated in FIG. The specification items selected in the step and the columns for the manufacturer's suggested retail price are displayed with the columns added.

Further, in the lower half area of the vehicle specification selection screen, a "HOME" button capable of jumping to the home screen A-2 (FIG. 24), a "BACK" capable of transiting to the front and rear display screens, and The "NEXT" button is displayed.

It should be noted that a predetermined constraint is set in advance in the options allowed to the user in each step of the vehicle specification selection process (M2), and the basic idea is as follows.
As a first step of the specification selection work of the individual specification vehicle, there is a restriction so that the specification of the basic part that determines the power performance of the vehicle is selected, and also in the subsequent step, in the first step Constraints are set so that the selected specifications have the highest priority.

The option constraint information is information referred to as an option to be displayed on the screen corresponding to the next step in response to the user selecting the option in each step of the vehicle specification selection screen described above. Is preset in the purchase support information DB 33. Then, by selecting all the specification items, the identification information (specification number) for the individual specification vehicle of the user is selected.

Therefore, based on such restrictions, the user (customer) of the user terminal 5 can make the home screen A-2 (see FIG. 2) by sequentially performing the selection operation on the vehicle specification selection screen.
The individualized vehicle for the desired vehicle type selected in 4) can be easily selected by the user's own interactive game-like operation, and the user tunes the vehicle by the engineer of the automobile tuning shop. You can taste it.

When the selection of all the specification items required for the specification of the individual specification vehicle is completed in the vehicle specification selection process (M2), the selection specification display screen B-15 shown in FIG. 27 is displayed.

FIG. 27 is a view showing an example of the selection specification display screen B-15 displayed by the vehicle specification selection processing (M2).
On the selection specification display screen B-15, as an example, a photograph image of the external appearance and interior of the individual specification vehicle for which the specification has been selected, the selected specification item and its price, the price of the standard specification vehicle, and the like are displayed.

Then, on the selection specification display screen B-15, when the "sales company estimate request" button is operated in order to request an estimate of the actual selling price or an estimate of the selling price to the sales agent, it is selected. The specification items of the customized vehicle are confirmed, and the process can be transited to the estimation / assessment request process (M3) described later. On the other hand, when the "return" button is operated, the specification item can be changed by sequentially returning to the vehicle specification selection screen corresponding to each step described above. That is, other options cannot be selected without returning to the previous option.

-Quotation / Assessment Request Processing (M3) -FIG. 5 is a diagram showing the transition of the display screen in the quotation / assessment request processing (M3) and the e-mail transmission function associated with the quotation / assessment request. After the specification of the individual specification vehicle in the vehicle specification selection process (M2) is selected, it is activated in response to the operation of the above-mentioned "request for sales company estimate" button. From the estimate / assessment request process (M3), it is possible to transition to the vehicle specification selection process (M2) according to the user's operation.

As shown in the figure, the transition of the display screen in the estimation / assessment request process (M3) includes the estimation request top screen C-1 (FIG. 28) and the assessment application input screen C-2.
(FIG. 29), the sales agent search / selection screen C-3, the input content confirmation screen C-4, the estimate / assessment content transmission screen C-5, and the sales agency map browsing screen C-6 It can be displayed on the user terminal 5.

Quotation request top screen C-1 (FIG. 28): In this screen, the user of the user terminal 5 inputs items (name, etc., if already issued, user ID and password) related to the user. This makes it possible to request (request) a sales agent for an estimate or an evaluation of a trade-in vehicle for the individual specification vehicle previously determined in the vehicle specification selection process (M2). That is, after the information about the user is input on the display screen, if “Yes” is selected in the radio button related to the assessment application, the assessment application input screen C-2 is displayed,
If "No" is selected, the sales agent search / selection screen C-3 is displayed.

Assessment application input screen C-2 (FIG. 29): In this screen, the user of the user terminal 5 has predetermined specification items (vehicle maker name, vehicle name, Enter the displacement, mileage, etc.,
In response to the selection of the "Next" button, the sales agent search / selection screen C-3 is displayed.

Sales agent search / selection screen C-3 (not shown): In this screen, the user of the user terminal 5 is a sales agent who wishes to request an estimate of an individualized vehicle or an assessment of a trade-in vehicle. Can be selected by the user himself. As the selection procedure, for example, a quotation request top screen C
A method of automatically presenting a nearby sales agent based on the user's address previously input in -1, etc.,
A method of allowing the user to select a desired sales agent from among the displayed sales agents is assumed. In any case, by configuring the sales agent search / selection screen C-3 so that it can be expanded to the sales agent map browsing screen C-6 where the location of each sales agent can be confirmed on the map, It is good to consider the convenience of the user.

When the sales agent requesting the quotation of the customized vehicle or the evaluation of the trade-in vehicle is selected on the sales agent search / selection screen C-3, the input confirmation screen is displayed on the user terminal 5 of the user. C-4 is displayed.

Input content confirmation screen C-4 (not shown): This screen shows the contents of each specification item (including the manufacturer's suggested retail price) for the individual specification vehicle previously determined in the vehicle specification selection process (M2). , When selecting the assessment of a trade-in vehicle, the contents of each item input by the user on the assessment application input screen C-2, and a sales agent search / selection screen C-3 for requesting an estimate / assessment thereof. A list of information and the like regarding the sales agent selected in is displayed. When the user of the user terminal 5 confirms the content of the information displayed on the input content confirmation screen C-4 and then actually requests an estimate / assessment by a predetermined operation, the user terminal 5 displays the estimate / assessment content. The transmission screen C-5 is displayed.

Estimate / assessment content transmission screen C-5 (not shown): On this screen, the quotation / assessment request is transmitted and accepted by the vehicle manufacturer server 1, and the sales agent selected by the user. Information such as that an e-mail about the request content from the store reaches the user is displayed.

For the estimate / assessment request processing (M3),
It includes a function of transmitting / receiving an e-mail in response to an estimate / assessment request transmitted from the user terminal 5 on the assessment content transmission screen C-5.

ID / password reply mail C-7: If the quote request from the user is the first time this time, an e-mail containing the ID / password issued to the mail address previously entered by the user. Will be sent.

Estimate / assessment request notification mail C-8: The vehicle manufacturer's server 1 informs that the user has requested a quotation request for a customized vehicle and / or an assessment of a trade-in vehicle from the target sales agent. An electronic mail for notifying the sales agency side server 2 is transmitted. In this email,
For example, the information (address, name, mail address, etc.) that can identify the user input on the quotation request top screen C-1 and the vehicle specification identification information (specification number) set in the vehicle specification selection process (M2). ), Assessment application input screen C-
The specification items of the trade-in vehicle input in 2 are included.

Quotation / Assessment Request Confirmation E-mail C-9: E-mail address previously input by the user from the sales agent who has been requested by the user to request a quotation for the customized vehicle and / or to assess the trade-in vehicle An e-mail is sent to confirm that the quotation request / assessment request has been made.

Assessment result reply mail C-10: For replying the assessment result to the mail address previously input by the user from the sales agent requested by the user to assess the trade-in vehicle. An email is sent.

Estimate result reply mail C-11: To reply to the mail address previously input by the user from the vehicle manufacturer side server 1 with respect to the estimate result of the sales agency requested by the user for the quotation. Will be sent by e-mail.

FIG. 10 is a flow chart showing the estimate / assessment request process (M3) performed in the vehicle manufacturer side server 1.

In the figure, step S41: The estimate request top screen C-1 (FIG. 28) is displayed on the user terminal 5, and the validity of the user ID and password entered on the screen is checked.

Steps S42 and S43: It is judged whether or not there is a request for assessment (step S42). If there is no such request, the process proceeds to step S44, and if there is such a request, the user terminal 5 concerned. Assessment application input screen C-
2 (FIG. 29) displays the trade-in vehicle information to be evaluated by the user, and the sales agent search / selection screen C-3 is displayed on the user terminal 5 to display the desired sale. The user is made to select the agency, and the information input by the quotation / assessment request notification mail C-8 is transmitted to the selected sales agency (step S43).

Steps S44 and S45: It is judged whether or not there is a request for an estimate for the individual specification vehicle (step S44), and if there is no such request, the processing is terminated,
If there is the request, the vehicle manufacturer side server 1 gives the estimated price based on the identification information (specification number) of the vehicle specification set in the vehicle specification selection process (M2).
The estimated price providing process to be provided to the user is performed (step S4
5). That is, as will be described in detail later, an estimated price is automatically calculated based on the vehicle specification identification information (specification number) set in the vehicle specification selection process (M2), and the estimated price is calculated according to customer information or the like. After the correction, the email is sent to the email address previously entered by the user.

The sales agent receiving the assessment request evaluates the trade-in vehicle in accordance with the specification items of the trade-in vehicle acquired by the assessment request notification mail C-8. This assessment may be performed by the employee of the sales agent who actually checks the trade-in vehicle and performs it as usual, or automatically by referring to the database etc. in which the used car market price is set in advance. good.

-Quotation item confirmation process (M4) -FIG. 6 is a diagram showing a transition of the display screen in the quotation item confirmation process (M4). In the home screen A-2 displayed by the initial process (M1), It starts up in response to the operation button on the “Purchase Review List”. From the estimate confirmation process (M4), the initial process (M1) and the credit examination process (M
5) or the negotiation application process (M6) can be performed.

As shown in the figure, the estimation item confirmation process (M
As the transition of the display screen in 4), the ID / password input screen D-1 (FIG. 30) and the purchase consideration information list screen D
-2 (Fig. 31), estimate confirmation screen D-3 (Fig. 32),
Each screen of the estimate specification image display screen D-4, the credit examination result display screen D-5, and the trade-in assessment result display screen D-6 can be displayed on the user terminal 5.

ID / password input screen D-1 (see FIG. 3)
0): In this screen, the user of the user terminal 5 inputs the previously issued user ID (member ID) and password for the user, and operates the "send" button to operate the system (vehicle). Log in to the manufacturer server 1). When the login is completed, the purchase consideration information list screen D-2 (FIG. 31) is displayed on the user terminal.

Purchase consideration information list screen D-2 (FIG. 31):
On this screen, the quote previously made for the user,
A list of assessments and credit examinations is displayed, and the user selects a desired display item by an operation such as clicking on the desired display item, whereby a screen showing detailed contents of the selected item is displayed on the user terminal 5 of the user. Is displayed.

Quotation item confirmation screen D-3 (FIG. 32): In this screen, the user of the user terminal 5 can confirm the detailed contents of the quotation previously performed for the user, and the "business negotiation" When the "Apply" button is operated, it is possible to transition to the negotiation application process (M6), when the "Review credit" button is operated, it is possible to transition to the credit screening process (M5), and "Quotation specification image confirmation" When the button is operated, the image of the car corresponding to the quotation specification of the individual specification car currently displayed is displayed.
It can be confirmed on the estimated specification image display screen D-4 (not shown). Then, when the "return to purchase review list" operation button is operated, the screen can transition to the purchase review information list screen D-2 (FIG. 31).

FIG. 11 is a flow chart showing the estimation item confirmation processing (M4) performed in the vehicle manufacturer server 1.

In the figure, step S51: The ID / password input screen D-1 (FIG. 30) is displayed on the user terminal 5, and the validity of the user ID and password input on that screen is checked.

Step S52: With reference to the customer DB 34, it is confirmed whether or not the quotation information related to the user ID has been updated.

Step S53: The quotation information relating to the user ID stored in the customer DB 34 is acquired, and the obtained quotation information is displayed on the purchase consideration information list screen D-2.
(FIG. 31) or in response to an operation on the screen, the quotation item confirmation screen D-3 (FIG. 32) is displayed on the user terminal 5 of the user.

Step S54: The updated quotation information related to the user ID stored in the customer DB 34 is
The purchase consideration information list screen D-2 (FIG. 31) or an operation on the purchase consideration information list screen D-2 (FIG. 32) allows the user to identify that the update has been made, and the user terminal 5 of the user is displayed on the quotation confirmation screen D-3 (FIG. 32). To display.

-Credit examination processing (M5) / business negotiation application processing (M6) -FIG. 7 shows transitions of display screens in the credit examination processing (M5) and business negotiation application processing (M6), and electronic accompanying credit examination and business negotiation application. FIG. 34 is a diagram showing a mail transmission function, and the credit examination process (M5) has a button “Review credit” in the quotation confirmation screen D-3 (FIG. 32) displayed by the quotation confirmation processing (M4). It is activated in response to the operation, and the business negotiation application process (M6) is activated in response to the operation of the “business negotiation application” button on the quotation item confirmation screen D-3 (FIG. 32). From the credit examination process (M5) and the negotiation application process (M6), it is possible to transit to the quotation item confirmation process (M4).

As shown in the figure, the transition of the display screen in the credit examination process (M5) is as follows: loan condition input screen E-1 (FIG. 33), repayment plan display screen E-2 (FIG. 34), credit examination. Each screen of the input screen E-3 and the credit application details transmission screen E-4 is changed to the user terminal 5 concerned.
Can be displayed on.

Borrowing condition input screen E-1 (FIG. 33): In this screen, the user of the user terminal 5 uses the installment loan for the individualized vehicle presented in the quotation item selected in the quotation confirmation process (M4). In the case of purchasing, various items regarding credits to be used can be input, and after the predetermined item is input, the “calculation execution” button is operated, and the repayment plan display screen E- appears on the user terminal 5. 2 (FIG. 34) is displayed.

Repayment plan display screen E-2 (FIG. 34): This screen displays a list of credit calculation results (repayment plan) based on the items set on the borrowing condition input screen E-1. In response to the operation of the “credit examination application” button on this screen, the credit examination input screen E-3 is displayed on the user terminal 5.

Credit examination input screen E-3 (not shown): In this screen, the user of the user terminal 5 applies to the credit company for credit examination based on the repayment plan displayed on the repayment plan display screen E-2. You can

Credit application details transmission screen E-4 (not shown): On this screen, the credit examination is transmitted, and the e-mail regarding the acceptance of the credit examination by the vehicle manufacturer side server 1 and the examination result arrives at the user. Information such as things is displayed.

In the quotation item confirmation processing (M4), in response to the credit examination application information transmitted from the user terminal 5 on the credit application content transmission screen E-4,
Includes the ability to send and receive email.

Credit examination request confirmation mail E-5: The credit examination request is made from the vehicle manufacturer server 1 requested by the user for credit examination to the mail address previously input by the user. An email will be sent to confirm.

Credit examination request notification mail E-6: An electronic mail is sent from the vehicle manufacturer server 1 to the target credit company that the credit examination has been requested by the user. This e-mail contains the contents of the repayment plan displayed on the repayment plan display screen E-2, information about the user, and the like.

Credit examination result reply e-mail E-7: For replying the examination result to the mail address previously input by the user and the vehicle manufacturer side server 1 from the credit company that has performed the credit examination. An email is sent.

Next, the negotiation application process (M
The transition of the display screen in 6) is as follows: Business negotiation application input screen F-1 (FIG. 35), Business negotiation application content transmission screen F
Each screen of -2 can be displayed on the user terminal 5.

Business negotiation application input screen F-1 (FIG. 35):
On this screen, the user of the user terminal 5 performs various negotiation-related applications to the sales agent who has presented the estimated price for the individual specification vehicle presented in the estimate item selected in the estimate item confirmation process (M4). You can enter items (whether you have a trade-in vehicle, whether you want to use credits, desired date for negotiations, etc.), and after the predetermined items are entered, the "negotiation application" button is operated, and the user terminal 5 displays Business negotiation application contents transmission screen F-
2 is displayed.

Business negotiation application content transmission screen F-2 (not shown): On this screen, the application content on the business negotiation application input screen F-1 is transmitted and accepted by the vehicle manufacturer side server 1 and the electronic data relating to the business negotiation. Information is displayed indicating that the corresponding sales agent will make contact by e-mail or telephone.

The business negotiation application process (M6) includes a function of transmitting and receiving electronic mail in response to business negotiation application information transmitted from the user terminal 5 on the business negotiation application content transmission screen F-2.

Business negotiation request confirmation mail F-3: It is confirmed from the vehicle manufacturer server 1 that the user has requested the business negotiation, to the mail address previously input by the user, that the business negotiation has been requested. An email will be sent to you to do so.

Business negotiation request notification mail F-4: An electronic mail is sent from the vehicle manufacturer server 1 to the target sales agency that the business negotiation has been requested by the user. This e-mail includes the content displayed on the business negotiation application input screen F-1 and information about the user.

In the present embodiment, as a method for actually ordering an individualized vehicle to the automobile manufacturer after negotiations at the sales agency, a method performed from the sales agency side server 2 to the vehicle manufacturer side server 1 or It is envisaged that a separate order will be placed using a dedicated line.

-Delivery time inquiry processing (M7), instruction processing (M8), inquiry processing (M9) -FIG. 8 shows transitions of display screens in the due date inquiry processing (M7), instruction processing (M8) and inquiry processing (M9). FIG. 3 is a diagram showing a function of sending an e-mail accompanying a delivery date inquiry.

The delivery date inquiry process (M7) is activated in response to the operation button for "delivery date inquiry of purchased vehicle" on the home screen A-2 displayed by the initial process (M1). Further, the instruction process (M8) is activated in response to operation buttons such as "About this site", "Purchase procedure", and "Privacy policy" on the home screen A-2.
The inquiry process (M9) is activated in response to the operation of a predetermined operation button in the inquiry / FQ explanation H-3 of the instruction process (M8). From the delivery date inquiry process (M7), the instruction process (M8), and the inquiry process (M9), a transition can be made to the initial process (M1) according to the operation of the user.

In the delivery date inquiry process (M7) shown in FIG.
Each screen of the D / password input screen G-1 (same as FIG. 30) and the delivery date status inquiry screen G-2 (FIG. 22) can be displayed on the user terminal 5 and the delivery date status report mail G-3. Is transmitted to the corresponding user terminal 5.

ID / password input screen D-1 (see FIG. 3)
0): In this screen, the user of the user terminal 5 inputs the previously issued user ID (member ID) and password for the user, and operates the "send" button to operate the system (vehicle). Log in to the manufacturer server 1). When the login is completed, the delivery date status inquiry screen G-2 (FIG. 22) is displayed on the user terminal.

FIG. 22 is a diagram showing an example of the delivery date status inquiry screen G-2 displayed by the delivery date inquiry process (M7). In this display screen, the user is concerned with the individual specification vehicle waiting for delivery. You can know the progress status in multiple stages from production to delivery.

That is, on the delivery date status inquiry screen G-2, information for identifying the user, the customized vehicle, and the sales agent is displayed, and as shown in FIG. The progress status in a plurality of stages until the vehicle is delivered is presented by a graphic representing the current status and an image (captured image) representing each stage.
In addition, the completion date is displayed at the stage when it has been completed.

The information displayed on the delivery date status inquiry screen G-2 shown in FIG. 22 can be acquired by the vehicle manufacturer server 1 by referring to the progress management DB 32.

Further, in the instruction processing (M8), explanation H-1 of individual-specification vehicle quotation / ordering system, explanation H-2 of purchase process, explanation H-3 of inquiry / FAQ,
Also, each screen of the explanation H-4 of the privacy policy is displayed on the user terminal 5. These explanations (explanation screens: not shown) may be registered in advance in the storage device 26 of the vehicle manufacturer side server 1, for example.

In the inquiry process (M9), the inquiry transmission screen I-1 (not shown) is displayed on the user terminal 5.

(3) Estimated Price Providing Process Next, the estimated price providing process executed by the CPU of the vehicle manufacturer server 1 will be described with reference to FIG. FIG. 12 is a flowchart showing the basic procedure of the estimated price providing process, which provides the estimated price automatically calculated based on the identification information (specification number) of the individual specification vehicle.

In the figure, step S31: referring to the data of the selected sales agent in the estimated price DB 35, and corresponding to the vehicle specification identification information (specification number) selected in the vehicle specification selection processing (M2) described above. Read out the estimated price.

Step S32: An automatic correction process for automatically correcting the estimated price read in step S31 in consideration of predetermined information about the customer. Specifically, the current number of vehicles owned by the customer, the status of introduction of prospective customers by the customer, etc., the customer's access history to the BTO system site, for example, the "selling item" showing the ranking of popular specifications Depending on the number of times the "Ranking" page has been accessed, the access status to the "ZOOM" display, etc., the estimated price is corrected in the decreasing direction when there is a high possibility that a business negotiation or contract will be reached.

Step S33: The validity of the estimated price automatically corrected in step S32 is judged, and if it is not valid, a correction warning process is performed to give a warning to the sales agency side server 2. Basically, this correction alarm process provides the estimated price to the customer as it is if the automatically corrected estimated price is within the reference range set in advance by the sales agent, while the corrected automatic price is automatically corrected. If the estimated price is outside the preset standard range, the estimated price is a price against the intention of the sales agent, and therefore a predetermined alarm (contact) is issued to the sales agent server 2. To do. As a result, if the automatically corrected estimated price is not appropriate, you can set a new estimated price at the sales agent,
Alternatively, the sales agent can deal with such as providing the customer with an estimated price outside the standard range as it is.

Further, in the correction alarm process, a process of transmitting an electronic mail stating the estimated price to the mail address previously input by the user is also performed.

Step S34: The sales agent side server 2 is notified by e-mail that the estimated price has been presented to the customer.

[0215] In the personalized vehicle quotation / ordering system, the quotation price stored in the quotation price DB 35 is automatically updated by the vehicle manufacturer server 1 on behalf of the sales agent according to predetermined conditions. In addition, the sales agency terminal 4 is connected to the server 1 on the vehicle manufacturer side.
It is also configured that the seller who operates the sales agency terminal 4 manually updates the connection by connecting to the.

For example, when the vehicle manufacturer server 1 automatically updates the estimated price DB 35, the elapsed time (the number of days) from the sales start time, the offline price (actual price) in the market of the specifications and similar specifications, etc. The estimated price may be changed / updated according to the information of.

(Processing in present providing system)
Next, the present providing system will be described. The conditions for applying for the present campaign carried out by the shopping mall server 9 are set such that the specification is selected in the individual-specific vehicle estimation / ordering system and an estimate is requested for the individual-specific vehicle for which the specification is selected. Therefore, in this present providing system, when the shopping mall server 9 receives the campaign application from the user terminal, the application matches the application conditions to the vehicle manufacturer side server 1 from the shopping mall server 9. It is configured to inquire whether or not

[0218] Also, the present target in the present campaign is the individual specification vehicle whose specifications are selected by the user, but the price is the price of the base specification vehicle of this individual specification vehicle, and the specification added or changed from the base specification vehicle. The price and various expenses related to the above will be borne by the winners. Therefore, in this present providing system, if the winner is determined, the vehicle manufacturer server 1 performs a process of subtracting the price of the base specification vehicle from the estimated price of the present target of the winner.

Next, the information processing method in the present providing system according to the first embodiment will be described with reference to FIGS. 13 and 18 to 22.

In FIG. 13, (1) and (2): between the user terminal 5 and the vehicle manufacturer server 1 or the shopping mall server 9, in response to a request from the user terminal 5, the vehicle manufacturer server 1 or A predetermined screen is provided from the shopping mall server 9 to the user terminal 5. This corresponds to the normal control of the personalized vehicle quotation / ordering system or the normal control of the shopping mall. At this time, on the screen (for example, the home screen A-2) provided from the vehicle manufacturer server 1 to the user terminal 5, as shown in FIG. With the announcement of the campaign,
The link button for jumping to the shopping mall site above is included. By providing such a link button, convenience for customers is improved and
It is possible to increase the number of accesses to both the customized vehicle quotation / ordering system and the shopping mall site.

On the other hand, the screen (for example, the initial screen) provided from the shopping mall server 9 to the user terminal 5 includes
As shown in FIG. 18, while including the menu and contents of the ○○ shopping mall, the notification of the campaign in which the customized car is presented, and the "Campaign Details" button for jumping to the details screen of the campaign are displayed. include.

FIG. 19 is a diagram showing an example of a campaign detail screen displayed when the "Campaign Details" button on the initial screen is operated. The fact that a car in the BTO system will be presented as a gift campaign and the conditions for applying for the present campaign ( In other words, in the above BTO system, specifications are selected and a quotation request for the individual specification vehicle is made), and points to note (multiple applications are invalid, and the present is the amount of the base vehicle of the individual specification vehicle. It is displayed (specifications added to the base vehicle, various expenses are borne by the present applicant).

[0223] Also, in this campaign detail screen, "BTO site" for jumping to the above BTO site
Button and "To" to return to the top page (Fig. 18)
A "pPage" button and a "campaign application" button for applying for a campaign are provided respectively.

FIG. 20 is a diagram showing an example of the campaign application screen displayed when the "campaign application" button on the campaign detail screen is operated. In this screen, the user ID and password on the BTO site, and the quotation are shown. An ID (an ID given to each quote presented to the customer (see FIG. 31)) is input. The customized vehicle corresponding to the quote ID input here is a gift product. (3): From the user terminal 5 to the shopping mall server 9
The application signal related to the application for the present campaign is transmitted to. This is done by inputting the member ID, the password, and the quotation ID on the campaign application screen, and then clicking the application button. (4): The shopping mall server 9 having received the application signal temporarily stores the signal. (5): The shopping mall server 9 sends the user ID and the like to the server 1 on the vehicle manufacturer side to inquire whether the customer who applied for the application meets the application conditions. (6): The vehicle manufacturer server 1 that has received the inquiry signal determines the validity of the user ID, the quote ID, and the password input by the customer, and whether the customer relating to the inquiry meets the application conditions. , That is, customer D
By referring to B34, it is determined whether or not the customer is requesting an estimate. (7): The vehicle manufacturer side server 1 transmits the determination result determined in (6) to the shopping mall server 9. (8): The shopping mall server 9 that has received the determination result stores the data temporarily stored in (4) in the application DB 91 when the application matches the application condition based on the determination result. . That is, when the application does not meet the application conditions, the application DB 91
Do not remember. (9): Shopping mall server 9 to user terminal 5
The application acceptance result is presented to. That is, application DB91
If you refuse to accept the application without remembering
While the acceptance refusal screen as shown in FIG. 21 is transmitted to the user terminal 5, when the application is accepted by storing it in the application DB 91, the acceptance completion screen as shown in FIG. 22 is transmitted to the user terminal 5. . (10): A lottery is conducted in the shopping mall server 9 to determine the winner of the present campaign. (11): An e-mail indicating that the winner has been won is transmitted to the user terminal 5 of the winner, and the fact that the winner has been decided is notified to the vehicle manufacturer server 1. (12): A process of resetting the estimated price by subtracting the price of the base specification vehicle from the estimated price of the individual specification vehicle related to the winner in the vehicle manufacturer server 1 that has received the notification determined by the winner I do. (13): An electronic mail indicating that the estimated price has been reduced is transmitted from the vehicle manufacturer side server 1 to the user terminal 5.

As described above, in the information processing method in the present providing system according to the first embodiment, when the present campaign is applied, the shopping mall server 9 makes an inquiry to the vehicle manufacturer side server 1, Whether or not the application meets the application conditions is determined, and when the application conditions are satisfied, the shopping mall server 9 performs a process of accepting the application. When the winner of the present campaign is decided, the shopping mall server 9
The information is communicated from the vehicle manufacturer server 1 to the vehicle manufacturer server 1, and the vehicle manufacturer server 1 performs a process of subtracting the price of the base-specification vehicle that is the present object from the estimated price of the winner.

Next, the processing in the shopping mall server 9 and the processing in the vehicle manufacturer side server 1 in the present providing system will be described with reference to FIGS. 14 and 15.

(Processing in Shopping Mall Server 9) First, the processing in the shopping mall server 9 will be described with reference to FIG.

In the figure, step S61: It is determined whether or not there is a connection from the user terminal 5, and if there is a connection, the process proceeds to step S62, and if there is no connection, the process proceeds to step S624.

Step S62: Control a normal shopping mall that provides information (content) in response to a request from the user terminal 5. At this time, the initial screen (see FIG. 1) is displayed on the user terminal 5 from the shopping mall server 9.
8) is transmitted.

Steps S63 and S64: It is determined whether or not the present campaign has ended (step S63). If the present campaign has ended, the process proceeds to step S624. If not, the process proceeds to step S64. In step S64, it is determined whether or not the "campaign detail" button on the initial screen has been selected by operating the user terminal 5, and when the operation has been performed, step S64 is performed.
65, and when no operation is performed, step S624
Proceed to.

Steps S65 to S68: Whether or not the campaign detail screen (FIG. 19) is transmitted to the user terminal 5 (step S65), and "Top Page" is selected on this campaign detail screen. Is determined (step S66). When the operation is performed, the process returns to step S62, and when the operation is not performed, the process proceeds to step S67. Further, it is determined whether or not the operation of selecting the "BTO site" is performed (step S67), and when the operation is performed, the step S61 is performed.
If the operation is not performed, go to step S6.
Go to 8. Further, it is determined whether or not the operation of selecting "campaign application" has been performed (step S68), and when the operation has been performed, the process proceeds to step S step S69,
When no operation is performed, the process returns to step S66.

Steps S69 to S612: The campaign application screen (FIG. 20) is transmitted to the customer terminal (step S69), and it is determined whether or not an operation of selecting "return" is performed on this application screen ( Step S610). When the operation is performed, step S6
Returning to step 5, when no operation is performed, step S6
Proceed to 11. It is determined whether or not the operation of selecting the "BTO site" is performed (step S611). If the operation is performed, the process proceeds to step S613, and if the operation is not performed, the process proceeds to step S612. It is determined whether or not the operation of selecting "application" has been performed (step S61).
2) When an operation is performed, step S, step S6
14. If no operation is performed, go to step S14.
Return to 610. That is, step S612 corresponds to the application receiving step of receiving the application signal of the present campaign transmitted from the user terminal 5, and the application receiving means for receiving the application signal of the present campaign transmitted from the customer terminal in step S612. 73 is configured.

Step S613: Jump to the BTO site.

Step S614 (inquiry step): The item contents input on the campaign application screen are confirmed. At this time, the vehicle manufacturer side server 1 is connected to transmit the input item information (user ID, password, estimate ID) and receive the result determined by the vehicle manufacturer side server.

Steps S615 to S618: It is determined whether or not the input item is defective (step S61).
5). That is, if there is an input omission or the like, it is determined that the input item is inadequate, and the process proceeds to step S622. If there is no input omission or the like, the input item is not incomplete and the process proceeds to step S616. It is determined whether or not there is an estimate in the vehicle manufacturer server 1 (step S61).
6). This is determined based on the determination result provided from the vehicle manufacturer side server 1. If it exists, the process proceeds to step S617, while if it does not exist, the process proceeds to step S622. It is determined whether the input item is invalid. This is determined by comparing the user ID and password or the estimate ID and password. This is also determined based on the determination result provided from the vehicle manufacturer side server 1. If not illegal, step S6
On the other hand, while the process proceeds to step 18, when it is illegal, step S622
Proceed to. In addition, it is determined whether or not the customer has applied a plurality of times (step S618). When it is a plurality of times, the process proceeds to step S622, while when it is not a plurality of times (this time is the first time), the process proceeds to step S619.

Steps S619 to S621: The information input on the application screen is stored in the application DB 91 in the shopping mall server 9 (step S).
619). Then, the acceptance completion screen (FIG. 22) is transmitted to the customer terminal 5 (step S620). It is determined whether or not the operation of selecting the "top page" on this acceptance completion screen has been performed (step S621). When the operation has been performed, the process proceeds to step S624, and when the operation has not been performed, this step S621 is performed. repeat.
That is, step S619 corresponds to the application acceptance step for accepting the application for the present campaign, and step S619 constitutes the application acceptance means 74 for accepting the application for the present campaign.

Steps S622 and S623: The acceptance refusal screen (FIG. 21) is transmitted to the customer terminal 5. Then, it is determined whether or not the operation of selecting "return" is performed on the acceptance refusal screen, and when the operation is performed, the process returns to step S69, while when the operation is not performed, the step S623 is repeated.

Step S624, Step S625: It is determined whether or not the present campaign has ended (step S624). If not, this process ends. On the other hand, when finished, the process proceeds to step S625. In step S625, it is determined whether or not a lottery operation has been performed. If no operation has been performed, this processing is ended, while if an operation has been performed, step S6
Proceed to 26.

Steps S626 to S628: A lottery is conducted based on the data stored in the application DB 91 (step S626, lottery step), and a winner is determined. To the winner, an e-mail notifying that the winner has been won is transmitted (step S627), and at the same time, the vehicle manufacturer server 1 is notified that the winner has been notified (step S628).

The lottery process in step S626 may be performed manually by a person without the server. In this case, when the winner is determined by lottery, by operating the shopping mall server 9,
All you have to do is enter the winners.

(Processing in Vehicle Maker Server 1) Next, processing related to the present providing system in the vehicle maker server 1 will be described with reference to FIG.

In the same figure, step S71 (determination step): when an inquiry is made from the shopping mall server 9 regarding the applicant, it is determined whether or not the user ID and password are correct, and whether or not there is an estimate for the user. Then, the determination result is provided to the shopping mall server 9. By this step S71, the determination means 72 which determines whether the information regarding the customer concerning the application signal is stored and provides the determination result to the shopping mall server 9 is configured.

The presence / absence of an estimate relating to the determination in step S71 is determined by the estimate / assessment request process (M
Based on the processing in 3). That is, this estimation / assessment request process (M3) corresponds to the information receiving step of receiving the customer information transmitted from the user terminal and storing the received information. Further, the information receiving means 71 is configured by this estimation / assessment request processing (M3) (see FIG. 3).

Steps S72 to S74: It is determined whether or not the winner has been contacted by the shopping mall server 9 (step S72). If there is no contact, this process is terminated, while if there is contact, the process goes to step S73. move on. In step S73, the customer DB 34 is updated by making a correction by subtracting the price of the base vehicle from the estimated price of the individual specification vehicle selected by the winner. Then, the fact that the estimated amount of money has been changed is transmitted to the above-mentioned winner by e-mail (step S74, notification step).

As described above, in the first embodiment, in the shopping mall server 9 operated by the operator different from the vehicle manufacturer side server 1 in the individualized vehicle estimation / ordering system, the individualized vehicle is a present product. Although a campaign will be held, the conditions for applying for this present campaign are set such that the specification is selected in the above-mentioned individual specification vehicle quotation / ordering system and an estimate request is made for the individual specification vehicle for which the specification has been selected. That is, while the information regarding the customer relating to the application signal received by the shopping mall server 9 is stored in the vehicle manufacturer server 1, the application is accepted, while when it is not stored, the application is rejected.

Since it is expected that a large number of applications will be made to such a present campaign, a large number of individualized vehicles will be selected by a large number of customers in the individualized vehicle estimation / ordering system, and a large number of It can be expected that a quotation request will be made. Then, when requesting an estimate, a large amount of customer information is provided to the vehicle manufacturer side server 1.

In this way, the vehicle manufacturer server 1 can collect a large number of customer information and information regarding the specifications of the individualized vehicle, and as a result, the individualized vehicle estimate /
Sales promotion in the ordering system will be started.

Even for the purpose of applying for the present campaign, the customer actually selects the specifications and
Since the estimated price will be provided, regardless of the present campaign, it can be expected to consider the purchase of the sales target whose specifications have been selected, resulting in sales promotion.

On the other hand, since the customer provides the customer information as a condition for applying for the present campaign, the customer receives a reward for providing the customer information. Thus
The profit of the customer and the profit of the vehicle manufacturer can be balanced.

[0250] Further, in the shopping mall server 9, it is expected that the number of accesses to this shopping mall can be increased by providing the information on the present campaign, and at the same time, the vehicle manufacturer side server 1 estimates / orders the customized vehicle. It can be expected that the name recognition of the system will increase. As a result, the number of accesses to the vehicle manufacturer's server 1 increases, and not only for applying for a present campaign, but also for increasing the number of quotes to be provided, thereby increasing the number of acquisitions of customer information and the like. Will be able to.

Further, the present embodiment is configured to inquire of the vehicle manufacturer side server 1 as to whether or not the customer who has applied for the present campaign received at the shopping mall server 9 meets the application conditions. There is. This makes it possible to accurately determine whether or not the conditions for applying to the present campaign are satisfied. Further, since this inquiry is made based on the user ID issued to the customer in the above-mentioned customized vehicle quotation / ordering system, the customer who made the quotation request at the vehicle manufacturer server 1 and the present campaign at the shopping mall server 9 The identity of the customer who applied for can be confirmed easily and surely.

Since the gift product in the present campaign is a personalized vehicle whose specifications have been selected by the customer, the personalized vehicle with the specifications the customer wants is a gift product. Therefore, customer satisfaction can be improved, and the number of applications for present campaigns can be expected to increase, which in turn can increase the number of requests for estimated prices.

<Second Embodiment> FIG. 16 is a transition diagram showing an information processing method in the present providing system according to the second embodiment. In the present providing system according to the second embodiment, when an application for a present campaign is received, it is not determined whether the application meets the application conditions, but the application for the campaign is temporarily accepted. A lottery is conducted and it is determined whether or not the application meets the application conditions for the winner, and when the application meets the application conditions, the winner is directly selected as the winner, while When they do not match, the winning of the above-mentioned winner is invalidated and a new lottery is performed.

In the figure, (1) and (2): In response to a request from the user terminal 5, the vehicle manufacturer server 1 or the shopping mall server 9 provides a predetermined screen to the user terminal 5. (3): By clicking the application button on the campaign application screen (FIG. 20), the application signal is transmitted from the user terminal 5 to the shopping mall server 9. (4): The shopping mall server 9 having received the application signal stores the information in the application DB 91 unless the input items on the campaign application screen are complete or the application is made by the same customer a plurality of times. (5): Shopping mall server 9 to user terminal 5
On the acceptance refusal screen (Fig. 21) or the acceptance completion screen (Fig. 2
2) is transmitted. (6): A lottery is conducted on the shopping mall server 9 to determine the winner of the present campaign (tentative decision).
To do. (7): The shopping mall server 9 sends the user ID of the winner to the server 1 on the vehicle manufacturer side to inquire whether the winner meets the application conditions. (8): The vehicle manufacturer server 1 that has received the inquiry signal determines the validity of the user ID, the estimate ID, and the password input by the winner, and whether the winner matches the application conditions. That is, the customer DB 34 is referred to and it is determined whether or not the winner is requesting an estimate. (9): The vehicle manufacturer side server 1 transmits the determination result determined in (8) to the shopping mall server 9. (10): The shopping mall server 9 that has received the determination result determines that the winner is the winner as it is when the application of the winner matches the application condition based on the determination result, while the winner is the winner. If the application of does not meet the application conditions, invalidate the winning of that winner,
A new lottery is conducted in (6). (11): An e-mail indicating that the winner has been selected is sent, and the vehicle manufacturer server 1 is notified that the winner has been determined. (12): A process of resetting the estimated price by subtracting the price of the base specification vehicle from the estimated price of the individual specification vehicle related to the winner in the vehicle manufacturer server 1 that has received the notification determined by the winner I do. (13): An electronic mail indicating that the estimated price has been reduced is transmitted from the vehicle manufacturer side server 1 to the user terminal 5.

Next, the processing in the shopping mall server 9 relating to the present providing system will be described with reference to FIG. The process in the vehicle manufacturer's server 1 is the same as that in the first embodiment, and therefore the description thereof is omitted (see FIG. 15).

Steps S81 to S813 in FIG. 17 are steps S61 to S61 in the flow chart of the processing of the shopping mall server 92 in the first embodiment.
Since each is the same as step S614, its description is omitted.

Steps S814 to S816: Confirm the item contents input on the campaign application screen. At this time, no inquiry is made to the vehicle manufacturer server 1. Then, it is determined whether or not the input item is defective (step S815). If the input item is defective, the process proceeds to step S820, while if the input item is not defective, the process proceeds to step S816. It is determined whether the customer has applied multiple times (step S
816). If it is a plurality of times, the process proceeds to step S820, while if it is not a plurality of times (this is the first time), the process proceeds to step S817.

Step S817 to Step S819: The information input on the application screen is stored in the application DB 91 of the shopping mall server 9 (step S).
817, application reception step). By this step S817, the application receiving means 73 for receiving the application signal for the present campaign and storing the received information is configured. Then, the acceptance completion screen (FIG. 22) is transmitted to the customer terminal 5 (step S818). It is determined whether or not an operation of selecting "Top Page" is performed on the reception completion screen (step S819), the process proceeds to step S822 when the operation is performed, and when the operation is not performed, the step S819 is performed. repeat.

Steps S820 and S821: The acceptance refusal screen (FIG. 21) is transmitted to the customer terminal 5 (step S820). It is determined whether or not the operation of selecting "return" is performed on the acceptance refusal screen (step S8).
21), when the operation is performed, the process returns to step S89, while when the operation is not performed, the step S89 is performed.
821 is repeated.

Step S822, Step S823: It is determined whether or not the present campaign has ended (step S822). If not, this process ends. On the other hand, when finished, the process proceeds to step S823. In step S823, it is determined whether or not a lottery operation has been performed. If no operation has been performed, this processing ends, while if an operation has been performed, step S82.
Go to 4.

Steps S824 to S827: A lottery is performed based on the data stored in the application DB 91 (step S824), and the winner is provisionally determined. Then, information regarding the temporarily determined winner (user ID, password, and estimate ID) is transmitted to the vehicle manufacturer server 1 to make an inquiry (step S825). Based on the determination result provided from the vehicle manufacturer side server 1, it is determined whether or not there is an estimate for that winner (step S826). If yes, the process proceeds to step S827 while it is present. If not, the process returns to step S824 to perform a lottery for new winners. Similarly, it is determined whether or not the input item is invalid (step S
827), if not illegal, the process proceeds to step S828, while if not illegal, the process returns to step S824.

Steps S828 and S829: Send an e-mail notifying that the winner has been won (step S828, winning decision step), and notify the vehicle manufacturer side server of the winner. Is performed (step S829). Therefore, step S825
From step S828, the winning determination means 75 is configured to perform the process of determining the winning or the process of invalidating the winning depending on whether or not the information is stored in the vehicle manufacturer side server 1.

Thus, also in the second embodiment, the present campaign application condition is that the specification is selected in the above-mentioned individual specification vehicle estimation / ordering system, and an estimate is requested for the individual specification vehicle for which the specification has been selected. It is set. In other words, when the information regarding the winner who is provisionally determined by lottery from the applications received in the shopping mall server 9 is stored in the vehicle manufacturer server 1, the winning is determined, and when it is not stored, the information is selected. It is configured so that the winning is invalidated.

By doing so, it is expected that a large number of customers will select a large number of individual specification vehicles and a large number of quotation requests will be made by a large number of customers in the individual specification vehicle estimation / ordering system. Then, when requesting an estimate, a large amount of customer information is provided to the vehicle manufacturer side server 1.

In this way, the vehicle manufacturer server 1 can collect a large number of customer information and information regarding the specifications of the individual specification vehicle, and as a result, sales promotion can be achieved in this system.

On the other hand, since the customer provides the customer information as a condition for applying for the present campaign, the customer receives a reward for providing the customer information. Thus
The profit of the customer and the profit of the vehicle manufacturer can be balanced.

Further, in the shopping mall server 9, it is expected that the number of accesses to this shopping mall can be increased by providing the information on the present campaign, and at the same time, the vehicle manufacturer side server 1 estimates and places an order for the customized vehicle. It can be expected that the name recognition of the system will increase. As a result, the number of accesses to the vehicle manufacturer's server 1 increases, and it is possible to increase not only the number of applications for present campaigns but also the provision of customer information and the like.

<Other Embodiments> In the above embodiment,
The customer is configured to apply for the present campaign after designating one quotation ID, and is configured to prohibit multiple applications (FIG. 19,
However, the present invention is not limited to this, and the same customer may be allowed to apply a plurality of times.

Further, the present application may be applied by inputting only the estimate ID (including the password) without inputting the user ID on the campaign application screen (FIG. 20). By doing this, the customer
If the specifications of a plurality of individualized vehicles are selected and the estimated prices for the plurality of individualized vehicles are provided, the present campaign can be applied multiple times. This has the benefit of allowing the customer to apply multiple times. On the other hand, it is expected that the customer will select specifications of a plurality of individual specification vehicles in order to apply a plurality of times, and the vehicle manufacturer side server 1 has an advantage of being able to collect a large amount of information regarding selection of specifications to be sold. To be

Furthermore, a campaign application screen (FIG. 20)
While inputting the user ID, the application for the present campaign may be applied without inputting the estimate ID. In this case, the present campaign is selected based on the user ID. Then, when the winning person is provided with the estimated price for each of the plurality of individual specification vehicles, the winning item becomes a gift product from the plurality of individual specification vehicles for which the above estimated price is provided. You may make it select a sales target.
That is, the shopping mall server 9 includes a selection step for performing processing for causing the above-mentioned winner to select an individualized vehicle to be a gift product from a plurality of individualized vehicles.

By doing so, the customer (winner) can obtain the benefit that the most desired customized vehicle can be designated as a gift product from the plurality of customized vehicles, while the vehicle manufacturer server 1 , The benefit of being able to collect a lot of information about the selection of specifications for sale.

Further, the BTO system (individual specification vehicle quotation / ordering system) does not force the vehicle manufacturer to adopt each of the sales agents, but the correction of the estimated price provided to the customer and the estimation of the estimated price DB 35. By performing the update on the vehicle manufacturer server 1 instead of each sales agent, each sales agent voluntarily adopts it in order to reduce the burden on the sales agent.

In the present embodiment, an automobile has been described as an example of a product for which specifications are selected and an order is placed. However, the present invention is not limited to a vehicle such as an automobile, and mass production is possible and a plurality of types are available. It is suitable for wide application to industrial products (for example, electric products, prefabricated houses, etc.) whose specifications or optional equipment can be set.

[Brief description of drawings]

FIG. 1 is a conceptual diagram showing an overall configuration of an individualized vehicle quotation / ordering system and a present providing system according to this embodiment.

FIG. 2 is a vehicle manufacturer side server 1, a sales agency side server 2, a sales agency terminal 4, and a user terminal 5 according to the present embodiment.
3 is a block diagram illustrating an internal configuration of a shopping mall server 9. FIG.

FIG. 3 is a diagram showing a functional system of a processing module executed in the personalized vehicle quotation / ordering system according to the present embodiment.

FIG. 4 is a diagram showing a transition of a display screen in an initial process (M1) and a vehicle specification selection process (M2).

FIG. 5 is a diagram showing a transition of a display screen in a quotation / assessment request process (M3) and a function of transmitting an e-mail accompanying a quotation / assessment request.

FIG. 6 is a diagram showing a transition of a display screen in an estimate item confirmation process (M4).

FIG. 7 is a diagram showing a transition of display screens in a credit examination process (M5) and a negotiation application process (M6), and an e-mail transmission function associated with the credit examination and negotiation application.

FIG. 8 is a diagram showing a transition of display screens in a delivery date inquiry process (M7), an instruction process (M8), and an inquiry process (M9), and an e-mail transmission function associated with the delivery date inquiry.

FIG. 9 is a flowchart showing an overall outline of processing executed by the vehicle manufacturer server 1 in the present embodiment.

FIG. 10 is a flowchart showing an estimation / assessment request process (M3) performed in the vehicle manufacturer server 1.

FIG. 11 is a flowchart showing a quotation item confirmation process (M4) performed in the vehicle manufacturer server 1.

FIG. 12 is a flowchart showing an estimated price providing process performed in the vehicle manufacturer server 1.

FIG. 13 is a transition diagram showing an information processing method in the present providing system according to the first embodiment.

FIG. 14A is a part of a flowchart showing a process performed in the shopping mall server according to the first embodiment.

FIG. 14B is a part of a flowchart showing a process performed in the shopping mall server according to the first embodiment.

FIG. 15 is a flowchart showing a process performed by a vehicle manufacturer side server according to the present providing system.

FIG. 16 is a transition diagram showing an information processing method in the present providing system according to the second embodiment.

FIG. 17A is a part of a flowchart showing processing of a shopping mall server according to the second embodiment.

FIG. 17B is a part of a flowchart showing the processing of the shopping mall server according to the second embodiment.

FIG. 18 is a diagram showing an example of an initial screen provided by the shopping mall server.

FIG. 19 is a diagram showing an example of a campaign detail screen provided by the shopping mall server.

FIG. 20 is a diagram showing an example of a campaign application screen provided by the shopping mall server.

FIG. 21 is a diagram illustrating a reception refusal screen provided from the shopping mall server.

FIG. 22 is a diagram exemplifying a reception completion screen provided from the shopping mall server.

FIG. 23 is a diagram exemplifying a top screen A-1 which is a home page screen in the present embodiment.

FIG. 24 is a diagram illustrating a home screen A-2 in the present embodiment.

FIG. 25 is a diagram exemplifying a format of a vehicle specification selection screen (B-1 to B-15) displayed by a vehicle specification selection process (M2).

FIG. 26 is a diagram exemplifying a maker suggested retail price detail screen displayed when the “details” button shown in FIG. 25 is operated.

FIG. 27 is a diagram exemplifying a selection specification display screen B-15 displayed by a vehicle specification selection process (M2).

FIG. 28 is an estimation request top screen C- in this embodiment.
It is a figure which illustrates 1.

FIG. 29 is an assessment application input screen C-2 in the present embodiment.
It is a figure which illustrates.

FIG. 30 is a diagram illustrating an ID / password input screen D-1 in the present embodiment.

FIG. 31 is a purchase consideration information list screen D according to the present embodiment.
It is a figure which illustrates -2.

FIG. 32 is a quotation item confirmation screen D-3 in this embodiment.
It is a figure which illustrates.

FIG. 33 is a borrowing condition input screen E-1 in the present embodiment.
It is a figure which illustrates.

FIG. 34 is a repayment plan display screen E-2 in the present embodiment.
It is a figure which illustrates.

FIG. 35 is a business negotiation application input screen F in the present embodiment
It is a figure which illustrates -1.

FIG. 36 is a diagram exemplifying a delivery date status inquiry screen G-2 in the present embodiment.

FIG. 37 is a diagram exemplifying a screen informing a present campaign provided from the vehicle manufacturer's server.

[Explanation of symbols]

1: Vehicle manufacturer side server (first server, information processing device) 2: Sales agent side server 3: Internet (communication line) 5: User terminal 9: Shopping mall server (second server, information processing device) 31: Manufacturer Suggested retail price DB 32: Progress management DB 33: Purchase support information DB 34: Customer DB 35: Estimated price DB (database) 71: Information receiving means 72: Judging means 73: Application receiving means 74: Application receiving means 75: Winning decision Means 91: Application DB

Claims (27)

[Claims] 1. A two-way communication between the customer terminal and a first server that provides the customer terminal with information about a sales target in response to a request from the customer terminal through two-way communication with the customer terminal. An information processing method using a second server that provides information on a present campaign, in which the sales target is a present product for a customer to the customer terminal by communication in response to a request from the customer terminal, One server receives the information about the customer transmitted from the customer terminal and stores the received information, and the second server transmits the present campaign application signal transmitted from the customer terminal. The application receiving step to receive and the information about the customer relating to the application signal received in the application receiving step in the second server First above
When the application is stored in the server, the application is accepted by storing the application signal. When the application is not stored in the first server, the application is rejected by not storing the application signal. An information processing method, comprising: 2. An information processing method using a server for providing information on a sales target to a customer terminal in response to a request from the customer terminal by bidirectional communication with the customer terminal, wherein An information receiving step of receiving the information about the customer transmitted from the customer terminal and storing the received information, and providing the customer terminal with information of a present campaign in which the sale target is a present product for the customer Regarding the application signal of the present campaign from the customer terminal received by the server, whether or not information regarding the customer related to the application signal is stored in the information receiving step in response to a request from the other server. Information for determining and providing the determination result to the other server. Management method. 3. An information processing method using a server for providing information of a present campaign to a customer terminal according to a request from the customer terminal by bidirectional communication with the customer terminal. , An application reception step of receiving an application signal of the present campaign transmitted from the customer terminal, and information on the customer related to the application signal received in the application reception step of the server, in which the present product in the present campaign is sold. As such, when the application signal is stored in another server that provides the customer terminal, the application signal is accepted by storing the application signal, while when not stored in the other server, the application signal is stored. If you don't do that, you will be asked to reject the application. The information processing method characterized by obtaining. 4. A bidirectional communication between the customer terminal and a first server that provides the customer terminal with information on a sales target in response to a request from the customer terminal through bidirectional communication with the customer terminal. An information processing method using a second server that provides information on a present campaign, in which the sales target is a present product for a customer to the customer terminal by communication in response to a request from the customer terminal, One server receives the information about the customer transmitted from the customer terminal and stores the received information, and the second server transmits the present campaign application signal transmitted from the customer terminal. While receiving
When the application receiving step of storing the received application signal and the information about the winner by lottery from the application signals stored in the application receiving step in the second server are stored in the first server, An information processing method, comprising: performing a process of determining the winning, and, when not stored in the first server, performing a process of invalidating the winning. 5. An information processing method using a server that provides information on a sales target to a customer terminal in response to a request from the customer terminal by bidirectional communication with the customer terminal, wherein An information receiving step of receiving the information about the customer transmitted from the customer terminal and storing the received information, and providing the customer terminal with information of a present campaign in which the sale target is a present product for the customer Regarding the application signal of the present campaign from the customer terminal received by the server of, the information about the winner by lottery from the application signal is stored in the information receiving step in response to a request from the other server. And a determination step of providing the determination result to the other server. Information processing method to be. 6. An information processing method using a server which provides information of a present campaign to a customer terminal in response to a request from the customer terminal by bidirectional communication with the customer terminal. , Receiving an application signal for the present campaign transmitted from the customer terminal and storing the received application signal, and a lottery from the application signals stored in the application receiving step in the server. When the information about the winner is stored in another server that provides the customer terminal with information about the present product to be sold in the present campaign, the process of determining the winning is performed, while the information about the winner is stored in the other server. When it is not remembered, the winning decision process that invalidates the winning The information processing method characterized by comprising a-up. 7. The method according to claim 1 or 4, wherein the second server sends a signal designating a customer to the first server to determine whether or not information about the customer is stored in the first server. And an inquiry step for inquiring about, and the first server that receives the signal in the inquiry step determines whether or not information about the customer designated by the signal is stored, and provides the determination result to the second server. An information processing method, comprising: 8. The method according to claim 3 or 6, wherein a signal designating a customer is transmitted to another server to inquire whether or not information about the customer is stored in the other server. An information processing method comprising: an inquiry step of receiving a determination result transmitted from the other server in response to the inquiry. 9. The application reception step according to claim 7, wherein, when the application signal for the present campaign is received from the customer terminal, the user I issued to the customer related to the customer terminal from the first server.
The information processing method is characterized in that it is a step of also receiving a signal of D, and the inquiring step is a step of transmitting the user ID of the customer as a signal designating the customer from the second server to the first server. . 10. The application reception step according to claim 8, wherein, when receiving the application signal for the present campaign from the customer terminal, the user I issued from another server to the customer relating to the customer terminal.
The information processing method is a step of receiving a signal of D together, and the inquiring step is a step of transmitting a user ID of the customer as a signal for specifying the customer to the other server. 11. The object to be sold according to claim 1 or 4, based on standard specifications provided with predetermined specifications by bidirectional communication between the first server and the customer terminals. The specification selection step of selecting the specifications of the above, and the estimated price of the sales target whose specifications are selected in the above specification selection step is set in accordance with the request from the customer terminal, and the set estimated price is provided to the customer terminal. An estimated price providing step, wherein the information receiving step is a step of receiving information about a customer related to the customer terminal when receiving the estimate price providing request from the customer terminal in the estimated price providing step. An information processing method characterized by: 12. The specification to be sold according to claim 2 or claim 5, based on standard specifications provided with predetermined specifications by bidirectional communication between the server and the customer terminal. The specification selection step for selecting the price and the estimated price of the sales target specified in the specification selection step according to the request from the customer terminal, and the estimated price for providing the set price to the customer terminal. And a step of providing information, wherein the information receiving step is a step of receiving information about a customer related to the customer terminal when receiving the request for providing the estimated price from the customer terminal in the estimate price providing step. Information processing method. 13. The information processing method according to claim 11, wherein the present product in the present campaign is a sales target whose specification is selected in the specification selecting step and whose estimated price is provided in the estimate providing step. 14. The information processing method according to claim 13, wherein the gift product is an amount of money for a standard specification of a sales target whose specification is selected. 15. The method according to claim 14, wherein the first server subtracts the amount of standard specifications from the estimated price of the present campaign winner based on the notification of the present campaign winner transmitted from the second server. An information processing method, comprising: an estimated price resetting step of resetting an estimated price. 16. The information processing method according to claim 15, further comprising a notifying step of notifying that the estimated price has been reset from the first server to the customer terminal of the winner. 17. The claim 11 according to claim 11, further comprising a lottery step of attaching an estimate ID to each estimate price provided in the estimate price providing step, and performing a present campaign lottery based on the estimate ID in the second server. An information processing method characterized by: 18. The lottery step according to claim 13, wherein the second server performs a lottery for the present campaign based on the user ID issued to the customer from the first server, and a winner by the lottery in the lottery step. However, in the specification selection step, specifications for multiple sales targets are selected, and
When the estimated price is provided for each in the estimated price providing step, the second server sells the winning item to the winning object from among the plurality of selling objects to which the estimated price is provided. An information processing method, comprising: a selecting step of performing a process for selecting. 19. The method according to claim 1 or 4, wherein when the second server provides the customer terminal with information on a present campaign, link information for connecting to the first server is also provided to the customer terminal. An information processing method characterized by the above. 20. An information processing apparatus, which is configured to provide information on a sales target to a customer terminal connected via a communication line in response to a request from the customer terminal, the information processing apparatus being transmitted from the customer terminal. Information receiving means that stores the received information and stores the received information, and other information configured to provide the customer terminal with information on a present campaign in which the sale target is a present product for the customer. In response to the request from the information processing device, regarding the application signal of the present campaign received from the customer terminal in the other information processing device, is the information receiving means stored information about the customer related to the application signal? And a determination unit that determines whether or not to transmit the determination result to the other information processing apparatus. Broadcast processing apparatus. 21. An information processing apparatus configured to provide information of a present campaign to a customer terminal connected via a communication line in response to a request from the customer terminal, the information being transmitted from the customer terminal. The application receiving means for receiving the application signal of the present campaign, and the information about the customer related to the application signal received by the application receiving means, the information related to the present product for sale to the customer in the present campaign is the customer terminal. When the application signal is stored in another information processing apparatus configured to be provided to, the application signal is accepted by storing the application signal, and when the application signal is not stored in the other information processing apparatus, the application signal is stored. It is characterized by including application acceptance means for rejecting acceptance of the application by not remembering An information processing apparatus that. 22. An information processing apparatus configured to provide information on a sales target to a customer terminal connected via a communication line in response to a request from the customer terminal, the information processing apparatus being transmitted from the customer terminal. Information receiving means that stores the received information and stores the received information, and other information configured to provide the customer terminal with information on a present campaign in which the sale target is a present product for the customer. In response to the request signal from the information processing device, the application signal of the present campaign received from the customer terminal is received by the other information processing device, and the information receiving means is the information about the winner by lottery from the application signal. And whether or not it is stored by
An information processing apparatus, comprising: a determination unit that transmits the determination result to the other information processing apparatus. 23. An information processing device configured to provide information on a present campaign for a customer to the customer terminal in response to a request from the customer terminal connected via a communication line, the information processing apparatus comprising: Information about the winners selected by lottery from the application signals stored in the application signal stored by the application receiving means, which stores the received application signals for the present campaign and the received application information, is the gift campaign described above. When the present item is stored in another information processing apparatus configured to provide the customer terminal with information about the present item for sale, the process of determining the winning is performed while the information is stored in the other server. If it is not, it must have a winning determination means that invalidates the winning. The information processing apparatus according to claim. 24. An information processing program for controlling an information processing apparatus configured to provide information on a sales target to a customer terminal connected to a communication line in response to a request from the customer terminal. Then, the information processing device is caused to receive the information about the customer transmitted from the customer terminal, store the received information, and present the information of the present campaign in which the sales target is a present product for the customer. In response to a request from another information processing apparatus configured to be provided to the customer terminal, with respect to the application signal for the present campaign from the customer terminal received by the other information processing apparatus, the customer related to the application signal It is determined whether or not the information regarding the information is stored, and the determination result is transmitted to the other information processing device. Information processing program to be. 25. An information processing program for controlling an information processing apparatus configured to provide information on a present campaign for a customer to the customer terminal in response to a request from the customer terminal connected via a communication line. In addition, the information processing device is caused to receive the application signal for the present campaign transmitted from the customer terminal, and the information regarding the customer related to the received application signal is targeted for sale of the present product in the present campaign. When the information related thereto is stored in the other information processing device configured to provide the customer terminal, the application is accepted by storing the application signal, and stored in the other information processing device. If not, the application signal is rejected by not storing the application signal. The information processing program characterized thereby. 26. An information processing program for controlling an information processing device configured to provide information on a sales target to a customer terminal connected to a customer terminal in response to a request from the customer terminal. Then, the information processing device is caused to receive the information about the customer transmitted from the customer terminal, store the received information, and present the information of the present campaign in which the sales target is a present product for the customer. In response to a request from another information processing apparatus configured to be provided to the customer terminal, regarding the application signal of the present campaign from the customer terminal received by the other information processing apparatus, from among the application signals It is determined whether or not the information about the winners by the lottery is stored, and the determination result is transmitted to the other information processing device. Information processing program for causing. 27. An information processing program for controlling an information processing apparatus configured to provide information on a present campaign for a customer to the customer terminal in response to a request from the customer terminal connected via a communication line. The information processing device receives the application signal for the present campaign transmitted from the customer terminal, stores the received information, and wins a lottery from the stored application signal. When the information about the person is stored in another information processing device configured to provide the customer terminal with information about the present product targeted for sale in the present campaign, a process for determining the winning is performed. On the other hand, when it is not stored in the other information processing device, the process for invalidating the winning is performed. Information processing program, characterized in that cause I.