JP2003076836A - Device for providing electronic bulletin board and monitoring device for accessing to website - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a device for providing electronic bulletin board with which a sales person can obtain proper commodity knowledge and relevant knowledge. SOLUTION: The device for providing electronic bulletin board includes a question accepting means for accepting questions on a commodity from the sales person for the commodity, an answer accepting means for accepting only an answer from the researcher or developer of the product as the answer to the question, and a means for providing the electronic bulletin board displaying the accepted question and answer to the sales person.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic bulletin board providing apparatus and a website access monitoring apparatus.

[0002]

2. Description of the Related Art The following is one of the sales forms of products such as cosmetics, foods, and beauty-related products. The product manufacturing company (head office) outsources the product sales to the product sales company (sales company). A sales company has a plurality of sales offices, and each sales office has one or more salesmen (salespersons). The salesperson owns the product and receives the customer through door-to-door sales, etc., and sells the product to the customer through product description, product trials, and provision of beauty-related information.

[0003] Here, it is desirable from the viewpoint of promoting the sale of merchandise to positively give the opportunity for information exchange among the sales staff. Therefore, it is conceivable that a salesperson prepares an electronic bulletin board that can be used by each salesperson, and each salesperson exchanges information through the electronic bulletin board.

[0004]

However, on the electronic bulletin board, if a salesperson freely writes answers to questions from other salespersons on the electronic bulletin board, the following problems may occur. That is, the content that is expected to be written by the salesperson is roughly divided into
There are (1) information for promoting sales communication between sellers, and (2) questions regarding products related to sales and related knowledge.

The above item (2) and its related knowledge are often specialized, and the salesperson cannot derive a correct answer, or the salesperson properly judges whether the answer written on the electronic bulletin board is correct or not. It is thought that it is often impossible to do or verify. For this reason, allowing the sales staff to freely write the answers to the questions may lead to those answers being transmitted as correct information among the sales staff when incorrect or inappropriate answers are written. There is. On the other hand, from the standpoint of product sales promotion, it is considered effective to proactively accept questions from sales staff regarding products and their related knowledge and give appropriate answers.

[0006] Further, when a product and its related knowledge are posted on the electronic bulletin board, since such knowledge needs to be concealed as know-how, it is necessary to restrict access to the website including the electronic bulletin board. On the other hand, it is desirable for sales staff to acquire appropriate sales knowledge.

The present invention has been made in view of the above problems, and an object of the present invention is to provide an electronic bulletin board providing apparatus that enables a salesperson to obtain appropriate products and related knowledge.

It is another object of the present invention to provide a website access monitoring device that can restrict access to a website for a salesperson and allow the salesperson to acquire knowledge.

[0009]

The present invention adopts the following constitution in order to solve the above-mentioned problems.

The present invention is a question receiving means for receiving a question about a product from a sales person of the product, an answer receiving means for receiving only an answer from a researcher or a developer of the product as an answer to the question, and the received question and answer. Is a bulletin board providing means for providing a salesperson with the bulletin board posted by.

According to the present invention, a researcher or a developer's answer to a question about a product from a salesperson can be provided to the salesperson through an electronic bulletin board. Therefore, the salesperson can obtain appropriate knowledge about the product, and by using this to perform sales and sales, the sales of the product can be promoted.

Since the present invention accepts only the answers from the researcher or the developer, the answer accepting means can be applied only to the person who has the authority to input the answers from the researcher or the developer of the product.
It is preferred to provide a user interface for entering answers.

Further, whether or not to provide the user interface may be determined based on the user identification information (eg, user ID, user code).

Further, according to the present invention, a means for accepting an access request to a website provided for use by a salesperson of a product, and a correct answer cannot be derived unless the salesperson is a requester of the access request. A web including a questioning means for asking a question, a means for judging whether or not the answer to the question obtained from the requester is correct, and denying the access requester's access to the website if the answer is not correct. It is a device for monitoring access to the site.

According to the present invention, since the access to the website is denied unless the answer is correct, a person other than the salesperson who does not have the authority to access the website accesses the website. It is possible to prevent the leakage of information provided on the website. On the other hand, since the salesperson cannot access the website unless he / she answers the question correctly, he / she can expect to learn in order to find the correct answer, which enables the salesperson to acquire predetermined knowledge. .

The present invention can be specified as a method and a program having almost the same characteristics as the above-mentioned electronic bulletin board providing apparatus and website access monitoring apparatus.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. The configuration of the embodiment is an example, and the present invention is not limited to the configuration of the embodiment.

FIG. 1 is an explanatory diagram of a sales organization of a product to which the electronic bulletin board providing apparatus and the website access monitoring apparatus according to the present invention are applied. In FIG. 1, a product manufacturing company (headquarters) 1 is a company that manufactures products such as cosmetics (cosmetics), makeup equipment, food, and beauty-related products, and has a research laboratory 2 that manages product development. There is.

The sales company (sales company) 3 is a company that receives the sales of products from the head office 1 and manages the sales of products. Sales company 3
Has one or a plurality of business offices 4. At the sales office 4, there is a director 5 dispatched from the sales company 3, and at the sales office 4, the sales of the products are performed based on the individual contract with the sales company 3.
There is a salesman (salesperson) 6 who sells. The salesperson 6 possesses the product and provides customer service by visiting sales, etc., and sells the product to the customer through product description, product trials, and provision of beauty-related information.

The electronic bulletin board 7 according to the present invention is provided on a Web site 8 operated by a person in charge at the head office 1 as an administrator. On the electronic bulletin board 7, a question from the salesperson 6 to the developer or researcher of the research institute 2 and an answer (reply) from the head office 1 to this question are posted. The web site 8 is composed of a plurality of web pages including the web pages forming the electronic bulletin board 7.

Only the person who has completed the user registration (member registration) provided on the website 8 logs in to the electronic bulletin board 7.
(Accessible) Members-only corner (inner page 7
It is located in A) and has a sales office manager 5 and sales staff 6
Not only that, but anyone who belongs to the head office 1, the research laboratory 2, the sales company 3, and the sales office 4 can register as a member.

In principle, each member has an access right (viewing right) to the inner page 7A. However, electronic bulletin board 7
The authority to write a question (the authority to ask a question) is given only to the manager of the head office 1, the director 5 and the salesperson 6, and not to other persons. On the other hand, the authority to write answers (answer authority)
Is given only to the manager, not to others including the director 5 and the salesperson 6.

As described above, the electronic bulletin board 7 has a research laboratory (researcher or developer) at the head office when the director 5 and the salesperson 6 ask questions.
It functions as a tool for obtaining answers from the head office 1, and the head office 1 provides information about the products to be sold and their related knowledge to the director 5 and the sales staff 6.
It is intended to be communicated to.

FIG. 2 is a diagram showing an example of a Web system for providing the electronic bulletin board 7 to the salesperson 6. In FIG. 2, the web system is configured by connecting one or more terminal devices 9 functioning as web clients and a web server 10 as an electronic bulletin board providing device and a website access monitoring device via the Internet. Composed.

Each terminal device 9 has a CPU and a main memory.
(MM) control unit, auxiliary storage such as hard disk,
A computer equipped with a communication control device, an input device (pointing device such as keyboard and mouse), and an output device (display, printer), such as a personal computer (P
Computers that function as Internet terminals such as C), workstations (WS), mobile computers, PDAs (Personal Digital Assistants), and mobile phones (cellular phones, PHS) having an Internet connection function can be applied.

In the terminal device 9, when the CPU executes the Web browser software stored in the auxiliary storage, the W
Browsing the website 8 on the eb server 10 (electronic bulletin board 7
It functions as a Web client that gives various requests such as browsing.

The Web server 10 includes a control unit 12 including a CPU and a main memory (MM) and an auxiliary storage 13 such as a hard disk, and further, a communication control device (not shown), an input device (a keyboard, a pointing device such as a mouse, etc.). Device) and an output device (display, printer), such as a personal computer (PC),
A general-purpose computer such as a workstation (WS) or a dedicated server machine can be applied. Note that the input device and the output device are not indispensable components included in the Web server 10 according to the present invention.

The auxiliary storage of the Web server 10 is HTTP.
Daemon program (HTTP daemon program), CGI (Co
mmon Gateway Interface) programs and / or scripts, and data (data files) used when executing these programs, and the CPU executes these programs on the main memory, so that the Web server 10 , HTTP server 14 and CGI
It functions as an apparatus (application server) including an execution unit (gateway) 15.

The HTTP server 14 accepts various requests from the terminal device 9 (Web browser 11) received by the communication control unit (not shown), and the Web site 8
The data (HTML / image / moving picture / audio file) of the Web page configuring the above and other execution results of the CGI execution unit 15 are received from the CGI execution unit 15 and transmitted to the terminal device 9 corresponding to the request via the communication control device. To do.

The CGI execution unit 15 includes at least the authentication unit 16 and the terminal device 9 (the Web browser 1) that manage the user authentication process of the terminal device 9 (user) who accesses the electronic bulletin board 7.
An editing unit 17 that edits (creates) a Web page in response to the request from 1) is realized.

In the processing by the CGI executing unit 15, the auxiliary storage 13 stores an authentication information database (authentication information DB) that stores data (user ID, password information, quiz (question)) used in the authentication processing by the authentication unit 16. 1
9. The data (HTML / image / moving picture / sound file) of the Web page which constitutes the Web site 8 used in the processing by the editing unit 17 is stored in the URL (Uniform Resource L
The web page database (Web page DB) 20 accumulated in association with the ocators) and the questions from the salesperson 6 and the like used in the processing by the editing unit 17 and the search unit 18 and the answers from the manager in association with the questions. It functions as a device that stores the stored question / answer database (question / answer DB) 21.

The web server 10 provides the web page to the terminal device 9 as follows. When the operator of the terminal device 9 accesses the website 8,
b Start up the browser 11, and then the URL of the desired Web page
Is specified using the input device.

Then, the Web browser 11 sends the designated URL as a Web page provision request to the Web server 10 via the Internet. In the Web server 10, when the HTTP server 14 receives the URL via the communication control device, the URL is passed to the CGI execution unit 15.

At this time, the CGI execution unit 15 searches the Web page DB 20 using the URL, extracts the HTML (HyperText Markup Language) file corresponding to the URL, and passes it to the HTTP server 14. HTTP server 1
4 transmits the HTML file to the requesting terminal device 9 via the Internet.

The Web browser 11 of the terminal device 9 is the HT
When the ML file is received, it is parsed and an image based on it is displayed on the display. At this time, the Web browser 11 URL of the image / moving image file of the link destination in the HTML file (referred to as “link destination file”: file of image / moving image or the like to be pasted on Web page)
Is embedded, the URL is transmitted to the Web server 10 as a link destination file provision request.

In the Web server 10, the CGI execution unit 15
Receives the URL of the request for providing the linked file via the HTTP server 14. Then, the CGI execution unit 15
Searches the Web page DB 20 using the URL as a key, extracts the link destination file corresponding to the URL,
It is given to the HTTP server 14. The HTTP server 14
The HTML file is transmitted to the requesting terminal device 9 via the Internet.

When the Web browser 11 of the terminal device 9 receives the link destination file, it analyzes the file and displays the image or moving image based on the link file We on the screen of the display.
It is displayed in a state of being pasted at a predetermined position on page b. In this way, the Web page is displayed on the display of the terminal device 9. In this example, the search / read process of the HTML file and the link destination file is performed by the editing unit 17 of the CGI execution unit 15, but may be performed by the HTTP server 14.

Further, the Web browser 11 is HTML
If a URL for executing a predetermined CGI program (for example, modifying the display contents of a Web page) is embedded in the file analysis, this CGI
The URL corresponding to is transmitted to the Web server 10 as a CGI execution request.

In the Web server 10, the CGI execution unit 15
Is the URL of the CGI execution request via the HTTP server 14.
When the URL is received, the CGI program and / or script to be executed is read from the auxiliary storage 13 and executed by using the URL as a key. Even if the CGI program and / or script executed at this time is embedded in the file to be processed (for example, APS embedded in the HTML file), it is prepared in the auxiliary storage 13 separately from the target file. You can use what you have.

By executing the CGI program and / or script, for example, modification of the display contents of the Web page
(Change of text / image / moving image) and storage of data received from the terminal device 9 are executed. CGI execution unit 15
Is the authentication unit 1 according to the content of the CGI program and / or script to be executed which is linked to the Web page.
6. Functions as the editing unit 17.

Next, the Web system (terminal) when the director 5 and the salesperson 6 newly register the user, and when the director 5 and the salesperson 6 who have completed the member registration access (login) the electronic bulletin board 7. The operation of the device 9 and the Web server 10) will be described.

FIG. 3 is an explanatory diagram of an operation example when the director 5 and the salesperson 6 access the electronic bulletin board 7.
For example, when a salesperson 6 wants to access the electronic bulletin board 7, the salesperson 6 operates the terminal device 9, connects the terminal device 9 to the Internet, and requests access to the website 8. Send to the Web server 10.

Then, the data of the top page (site top page) of the website 8 is transferred from the web server 10 to the requesting terminal device 9, and the web browser 11 displays the top page (not shown) on the display ( Step S101).

The site top page is the inner page 7
Characters, figures, symbols, symbols, etc. for jumping to A are displayed, and when the director 5 and the salesperson 6 access the electronic bulletin board 7 on the inner page 7A, these characters and the like are displayed. You have to click the mouse.

Sales person 6 refers to the site top page,
If you specify characters etc. by mouse click etc.,
Quiz question and answer input screen 102 in which the browser 11 is embedded in the HTML file of the site top page
The URL (see FIG. 4) is transferred to the web server 10.

As a result, the URL as a request for providing the quiz question and answer input screen 102 to the Web server 10
Then, the editing unit 17 of the CGI executing unit 15 reads the data (for example, HTML file) of the quiz question / answer input screen 102 corresponding to the URL from the Web page DB 20, and gives it to the Web browser 11 through the HTTP server 14.

Web browser 11 receives the HTM
L file is analyzed and quiz question and answer input screen 10
2 is displayed on the display (step S102).

FIG. 4 shows a quiz question and answer input screen 10
It is a figure which shows the example of a display of 2. The screen 102 is a screen prepared to prevent unauthorized login to the inner page 7A due to so-called spoofing, and includes a single or multiple questions (quizzes) and an input field 10 for answering the quiz.
2A and an enter button 102B as an answer confirmation button
And are displayed.

The quiz (question) is a question that asks the director 5 and the salesperson 6 about the knowledge (for example, products and related knowledge) that the director 5 and the salesperson 6 should have about sales and sales. However, those who are not involved in the work at Headquarters 1, Research Institute 2, Sales Company 3, Sales Office 4 (those who have nothing to do with the sales organization of the product) cannot learn and cannot derive the correct answer. There is.

When the answer is entered in each input field 102A and the decision button 102 is pressed, the Web browser 11 transfers the entered answer to the Web server 10. In the Web server 10, the authentication unit 16 of the CGI execution unit 15 receives the answer. When the authentication unit 16 receives the answer to the quiz,
The correctness of the answer is determined by reading the correct answer of each question from the authentication information DB 19 and comparing it with the answer.

Here, the authentication information DB 19 indicates the correct answer of the quiz (correct answers of questions 1 to 3) and U when the quiz is incorrect.
RL (Location of data of fraudulent notification screen (not shown))
And the URL (the storage location of the data of the login member registration screen 104 (FIG. 5)) when the quiz is correct.

If all the answers to the quiz are not correct,
The authentication unit 16 reads the URL when the quiz is incorrect from the authentication information DB 19 and gives it to the editing unit 17. Then, the editing unit 17 reads out the data of the injustice notice screen corresponding to the URL from the Web page DB 20, and the HT
It is transmitted to the web browser 11 via the TP server 14. Thereby, the web browser 11 displays the injustice notice screen on the display (step S103).

The incorrect answer notification screen has, for example, a prompt to enter a correct answer such as "An incorrect answer has been entered. Please enter a correct answer", and a "return" button. When the "Return" button is pressed, the screen returns to the quiz question / answer input screen 102 (S102).

On the other hand, when all the answers to the quiz are correct, the authentication section 16 reads the URL when the quiz is correct from the authentication information DB 19 and gives it to the editing section 17. Then, the editing unit 17 stores the data of the login member registration screen 104 (FIG. 5) corresponding to this URL in the Web page DB2.
It is read from 0 and transmitted to the terminal device 9 via the HTTP server 14.

In the terminal device 9, the Web browser 11
The data of the login member registration screen 104 is analyzed, and the screen 104 based on this is displayed on the display (step S104).

FIG. 5 is a diagram showing a display example of the login member registration screen 104. The screen 104 has an already-registered area 104A used by an already-registered person who has already completed member registration, and an unregistered area 104B used by an unregistered person who has not yet completed member registration.

The already-registered area 104A is provided with respective input fields for a user code and password (these are referred to as "user authentication information") and a "enter screen" button. On the other hand, the unregistered area 104B has input fields for a user code, date of birth, password, confirmation password, desired handle name, and email address (these are referred to as "application information"), and an "application" button. Is equipped with. The user code is a unique code (individual number) given to the director 5 and the salesperson 6 in advance, and functions as user identification information (user ID).

Here, when the director 5 or the salesperson 6 has not completed the member registration, the application information is input using the unregistered area 104B and the "application" button is pressed (step S105). Then, the web browser 11 transfers the input application information to the web server 10.

In the Web server 10, the authentication section 16 checks the application information. That is, the authentication information DB 19 stores a list of user codes assigned to the director 5 and the salesperson 6, and the authentication unit 16 determines whether the user code in the application information exists in the list. To do.

At this time, if the user code does not exist, it is required to re-enter the application information. If the user code existing in the list is not input even by re-input, the registration is rejected as an illegal registration.

On the other hand, when the user code is present in the list, the authentication section 16 determines the URL corresponding to the membership agreement display screen 106 (FIG. 6) stored in the authentication information DB 19.
Is given to the editing unit 17.

The editing unit 17 reads the data of the member agreement display screen 106 corresponding to the URL from the authentication unit 16 from the Web page DB 20. The read data of the member agreement display screen 106 is transferred from the HTTP server 14 to the terminal device 9.

In the terminal device 9, the Web browser 11 analyzes the data on the membership agreement display screen 106 and displays the membership agreement display screen 106 based on the data on the display (step S106).

FIG. 6 is a diagram showing a display example of the membership agreement display screen 106. Screen 106 shows inner page 7A
Window 106A in which the text of the member agreement for (electronic bulletin board 7) is displayed, and "Agree" button 106B
And a "not agree" button 106C.

The manager 5 or the salesperson 6 uses the window 106
Browse the membership agreement displayed in A. Membership agreement includes correct answer of quiz, user authentication information, and inner page 7A
The penalties (penalties) to the director 5 and the salesperson 6 for the leakage of information that can be viewed at are stipulated. The director 5 or the salesperson 6 presses the button 106B when agreeing to the membership agreement, and presses the button 106C when not agreeing.

When the button 106C is pressed, the contents displayed on the display are returned to the site top page. On the other hand, when the button 106B is pressed, the web browser 11 sends the application information to the web server 10.

In the Web server 10, the authentication section 16 receives the application information and registers the application information in the authentication information DB 19. In this way, the application information of the director 5 and the salesperson 6 who are registered as members is the authentication information DB 1 as the member authentication information.
It is managed at 9. When the authentication unit 16 completes the registration,
The URL of the application procedure end screen (not shown) is given to the editing unit 17.

As a result, the editing unit 17 reads the data of the application procedure end screen from the Web page DB 20,
The data is transferred to the terminal device 9 through the HTTP server 14. In the terminal device 9, the Web browser 11 displays the application procedure end screen on the display (step S107).

Inner page 7 is the end screen of the application procedure
It is displayed that the user registration of A is accepted. The director 5 and the salesperson 6 can return to the site top page from the application procedure end screen.

By the way, when member registration is performed,
The CGI execution unit 15 creates an electronic mail including the application information and sends it to the administrator (step S108). The administrator receives this e-mail as a user registration completion report for the inner page 7A (step S109).

On the other hand, if the director 5 or the salesperson 6 is a registered member when the login member registration screen 104 (FIG. 5) is displayed, the user authentication information (user Enter the code and password,
Press the "Enter screen" button (step S110).

Then, the Web browser 11 displays the screen 10
The URL of the top page (inner top page) of the inner page 7A embedded in the data No. 4 is transferred to the Web server 10. In the Web server 10, the editing unit 17 receives the transferred URL, retrieves the data of the inner top page (not shown) from the Web page DB 20, and transfers it to the terminal device 9.

In the terminal device 10, the web browser 11 displays the inner top page on the display based on the data from the web server 10. In this way
The director 5 and the salesperson 6 can access (log in) the inner page.

According to the above operation (processing), the control unit 12
Functions as the CGI execution unit 15 that realizes the authentication unit 16 and the editing unit 17 and the HTTP server 14, thereby realizing the access request acceptance unit, the questioning unit, and the determination unit in the present invention.

As a result, a person who requests membership registration or login to the inner page 7A (electronic bulletin board 7) (requester for access request) is not a person who is qualified to register as a member (person involved in the sales organization of the product). A question (quiz) that cannot be answered is asked. This prevents a person irrelevant to the sales organization of the product (a person other than the salesperson who does not have the access authority) from reaching the login member registration screen 104, and when the user authentication information is leaked by mistake. However, it is possible to prevent unauthorized login such as so-called impersonation.

Further, since the content of the question is a problem regarding knowledge to be acquired as the director 5 or the salesperson 6, the director 5 and the salesperson 6 learn each time they log in to the inner page 7A (electronic bulletin board 7). Is required. As a result, the director 5 and the salesperson 6 are given predetermined knowledge (for example,
Learning about products and related knowledge, sales / sales knowledge, membership agreements, etc.) can be encouraged. The content of the question is updated by the administrator as appropriate.

In the operation example described above, the user code given to the director 5 or the salesperson 6 and the password specified on these sides are registered as user authentication information. User ID and password different from the user code are assigned to the applicant, the assigned user ID and password are registered as user authentication information, and the user ID and password are transmitted to the applicant online or offline, and the person The user ID and password transmitted may be used to log in to the inner page 7A.

Next, the director 5 and the salesperson 6 make the electronic bulletin board 7
In the case where the administrator of the head office 1 writes the answer to the question on the electronic bulletin board 7 and the electronic bulletin board 7 on which the question and the answer are posted is provided to the director 5 and the salesperson 6, the Web difference system ( The operations of the terminal device 9 and the Web server 10) will be described.

FIG. 7 is a diagram showing a flow in the inner page 7A. The inner page 7A has a plurality of electronic bulletin boards prepared for each topic, and the electronic bulletin board 7 according to the present invention is prepared as one of the plurality of electronic bulletin boards (the other bulletin boards and the present invention). Bulletin board related to 7
In order to distinguish between and, the following electronic bulletin board 7 according to the present invention
Is referred to as "question / answer bulletin board 7"). in this way,
A bulletin board for posting questions and answers to research or developers,
It is separated from an electronic bulletin board for sales people to communicate with each other. Members can jump to the desired electronic bulletin board from the inner top page.

On the question / answer bulletin board 7, a person having a question writing authority (question posting authority) (director 5, salesperson 6, and manager) can post (write) a new question. Furthermore, a person who has the authority to post a question can post a related question to this by referring to the question (displayed article) posted on the question / answer bulletin board 7, and by this posting, the question answer bulletin board 7 Page is updated.

On the other hand, the administrator can refer to the question / answer bulletin board 7 and delete the question (article) posted on the question / answer bulletin board 7 using the management screen. by this,
Questions with inappropriate contents can be deleted from the question / answer bulletin board 7. Further, the administrator can write the answer to the question in the question / answer bulletin board 7 using the management screen (having the authority to post an answer).

As described above, the inner page 7A has a plurality of patterns prepared for each authority in order to divide the authority for viewing, writing questions and answers. That is, the inner page 7A has a read-only pattern that is provided only to those who have the authority to browse questions and answers, and a browse / question pattern that is provided to those who have the authority to browse and post questions (director 5 and salesperson 6). And a browsing / question / answer pattern provided to a person (administrator) who has the authority to browse, post a question, and post an answer.

The contents that can be performed by the member using the inner page 7A differ depending on the difference in the pattern. That is, the browse-only pattern does not provide a user interface for members to post questions / answers. The browse / question pattern does not provide a user interface for posting answers. On the other hand, the answer / question / answer pattern provides a user interface for posting a question / answer. In this way, members can exercise only the powers they have been given.

Therefore, the Web server 10 is, for example,
A table in which the user authentication information (for example, user code) of the member is associated with the pattern is held in the auxiliary storage 13 in advance, and the CGI execution unit 15 uses the pattern corresponding to the user code determined to be valid in the user authentication process. Is determined using the above table, and the inner page 7A corresponding to the pattern is provided. For the inner page 7A according to the pattern, the editing unit 17 may transmit the web page data prepared in advance to the web page DB 20. Alternatively, only the data of the inner page 7A of the browsing / question / answer authority pattern is stored in the web page DB 20.
Alternatively, the data may be edited (created) according to the pattern (the question / answer authority may not be exercised).

The above-mentioned editing is, for example, an icon or button for canceling a link for jumping to a page for inputting a question / answer, or for jumping from the display content of a Web page to a question / answer input page. , By deleting symbols such as letters.

FIG. 8A shows a browsing / question pattern (Director 5
And a salesperson 6) inner page 7A, and FIG. 8B is a browsing / question / answer pattern (for manager).
It is a flow chart of inner page 7A of.

As shown in FIG. 8A, when the director 5 and the salesperson 6 log in to the inner page 7A, first,
The inner top page is displayed on the display of the terminal device 9 (step S201).

Here, the inner page 7A includes a common frame 200A and an individual frame 200B that are common to all the Web pages displayed on the inner page 7A. Inner page 7A for common frame 200A
It is provided as a user interface for jumping to each content (corner) of, and in this example,
In the common frame, the letters that function as jump buttons for "Blank board for everyone", "L∽L ~ Question box for researchers ~", and "Know-how dictionary" as the corners prepared on the inner page 7A Buttons are displayed (see FIG. 9A). Then, the letters “L∽L-questionnaire for researchers” function as a jump button to the question / answer bulletin board 7. Although not shown, the individual frame 200B of the inner top page displays that the page is the top page and a description of each corner in the inner page 7A.

When the director 5 and the salesperson 6 click the mouse on the letters "L∽L ~ question box for researchers ~", the URL of the question title list display screen 202 (see FIG. 9 (A)) is the page concerned. Is sent to the Web server 10 as a request to provide the data, and the data of the screen 202 is transferred from the Web server 10 to the terminal device 9. Then, the web browser 11 displays the screen 202 on the display (step S20).
2).

FIG. 9A is a diagram showing a display example of the screen 202, and FIG. 9B is a diagram showing a display example of a pull-down menu displayed on the screen 202. The individual frame 200B of the screen 202 includes a first frame 202A and a second frame 202A.
And a frame 202B.

The first frame 202A has a list display area 202C and a new post button 202D.
The index of at least one question written by the director 5 or the salesperson 6 is displayed in the list display area 202C. The index includes the title of the question, the date and time of the question, and the status of answers to the question. The answer status can be “no answer” or “answered”, and the status of “no answer” is represented by the symbol “thinking” (an answer has not yet been written), and the status of “answered” ,
It is represented by the symbol “answered”. For one question,
It is possible to write multiple answers.

The director 5 and the salesperson 6 can write the related question of each question, and the index of the related question is displayed in a state (tree structure) branched from the index of the base question. It Each index of the question and the related question functions as a jump button to the Q & A detail display screen 206 (see FIG. 12). In addition, each index is displayed in a “posting order”, “theme order”,
It is possible to select and display any display format (sort format) such as "speak order".

The new post button 202D functions as a jump button to the new question input screen 203. When the button 202D is pressed, the web browser 11 displays the screen 2
No. 03 URL is transferred to the Web server 10 as a request to provide the screen 203, and in the Web server 10, the editing unit 17 reads the data of the screen 203 (individual frame) corresponding to the URL from the Web page DB 20, and the request source terminal. Transfer to the device 9 (Web browser 11). The web browser 11 displays the screen 203 on the display.

FIG. 10 is a diagram showing a display example of the new question input screen 203. The screen 203 is an individual frame 200
Except for the display content of B, it has the same content as the screen 202. The individual frame 200B of the screen 203 includes a question etc. input area 203A and a "Next" button 203E,
The question etc. input area 203A has input fields 203B to 203D for the title of the question, the name of the poster, and the content of the question.
When the director 5 and the salesperson 6 enter a title, a contributor name, and a question in the question input area 203A using the input device, the entry contents are displayed in a predetermined input field.

After the entry is completed, the "Next" button 203
When E is pressed, the web browser 11 sends the URL (request for provision) of the new question confirmation screen 204 to the web server 10, and the data of the screen 204 is sent from the web server 10 to We.
b It is given to the browser 11, and the Web browser 11 displays the screen 204 on the display (step S204).

FIG. 11 is a diagram showing a display example of the screen 204. On the screen 204, the text "Are you sure you want to post this content?" Is displayed in the individual frame 200B.
The screen 203 is the same as the screen 203 except that the “correct” button 204A and the “post” button 204B are displayed in place of the “next” button 203E.

When the button 204A is pressed, the contents entered (input) in the question etc. input area 203A can be changed. On the other hand, when the button 204B is pressed, the Web browser 11 causes the URL of the CGI set in the button 204B, the title entered in the question input area 203, the contributor name, and the question (“question information”). (Referred to) is transmitted to the Web server 10.

In the Web server 10, when the HTTP server 14 receives the URL and the inquiry information, the CGI executing unit 15 executes the CGI program / script corresponding to the URL to perform the following processing. That is, CG
The I execution unit 15 functions as the editing unit 17, creates a file (question information file) in which the question information is written in a predetermined format, and stores the file in the question / answer DB 21. At this time, the current answer state is set in the question information file.

Further, the editing unit 17 uses the Web page DB
Read the data in the list display area 202C from 20,
Incorporate an index (title, date and time, answer / no answer) corresponding to the question information file into this data, and link the index and question information file (set the URL of the question information file). In this way
The editing unit 17 updates the data in the list display area 202C and stores it in the web page DB 20.

After that, the editing unit 17 determines that the Web page DB
Read the data of the post completion screen (not shown) from 20,
The data is transferred to the web browser 11 of the terminal device 9 via the HTTP server 14. When the web browser 11 receives the data of the post completion screen, the individual frame 2 of the screen 204 is displayed.
A message indicating that the posting is completed is displayed on 00B (for example, the character "Posting is completed") is displayed as a posting completion screen (step S205). In this way, the questions from the director 5 and the salesperson 6 are written on the question / answer bulletin board 7.

The post completion screen is the question list posting screen 202.
Linked to (FIG. 9), the director 5 and the salesperson 6 can return to the screen 202 by inputting an instruction to return to the screen 202 using the posting completion screen. At this time, the editing unit 17 of the Web server 10 transfers the updated data in the list display area 202C to the Web browser 11, and the Web browser 11 displays the list including the index of the newly posted question in the display content. Area 20
A screen 202 including 2C is displayed on the display (S2
02).

On the screen 202, the list display area 20
When any index of the questions displayed in 2C is specified by a mouse click or the like, the URL of the question information file linked to this index is used as a request for providing the Q & A detail display screen 206 (see FIG. 12) on the terminal device. 9 (Web browser 11) to the Web server 10.

The editing unit 17 of the Web server 10 uses the URL
When it receives, the corresponding question information file is read from the question / answer DB 21 and given to the Web browser 11. The web browser displays the contents based on the information file such as question in the individual frame 200B of the screen 202 to display the Q & A detailed display screen 206 on the display 2
It is displayed in 06 (step S206).

FIG. 12 is a diagram showing a display example of the Q & A detail display screen 206. The screen 206 is the individual frame 20.
2, the question / answer (Q & A) display area 206A,
"Post to this Q &A" button (post button for related questions) 2
06B is displayed. The display area 206A has columns for displaying the title of the question, its date and time (posting date and time), and the name of the poster, a column for displaying the question 206C, and a column for displaying the answer 206D.

In the title display field, a symbol indicating whether or not there is an answer (“answer” or “thinking”) is displayed, and when the answer to the question is already written, As shown in FIG. 12, the content of the response and the name of the respondent are displayed in the display field 206D. In contrast,
When the answer is not written, the fact that the answer is under investigation (for example, the character "currently writing answer") is displayed in the display field 206D (see FIG. 13).

The director 5 and the salesperson 6 are in the display area 206.
When referring to A and writing a related question, the post button 206B is pressed. As a result, director 5 and salesperson 6
In step S207, S208, and S205, the relevant question is asked by the question / answer DB 21 of the Web server 10.
And the index can be incorporated in the list display area 202A. In this way
Related questions are written on the question / answer bulletin board 7.

Next, returning to FIG. 8B, the inner page 7A of the browsing / question / answer pattern (for manager) will be described. Each Web page displayed on the display in steps S209 to S214 in FIG. 8B corresponds to the management screen shown in FIG.

In FIG. 8B, in steps S201 and S202, the administrator can proceed from the inner top page to the question list posting screen 202, as with the salesperson 6 and the like. Then, the administrator can select a desired question (click a desired index) from the list display area 202A (FIG. 9) on the screen 202.

The screen 202 is almost the same as that for the salesperson 6, etc., but the display format of the list display area 206A can be selected from "posted date order", "unanswered", and "answered". . In addition, when extracting and displaying the index of “answered”, “questions about cosmetics”, “questions about makeup”, “questions about beauty salon” are further added.
It is possible to specify a question category from "questions about beauty" and "questions about skin".

When the administrator specifies a desired index, the Web server 10 provides the data of the administrator's question detail display screen 209 (see FIG. 13) and the Web browser 11 displays it on the display.

FIG. 13 shows the administrator question detail display screen 20.
It is a figure which shows the example of a display of 9. Similar to the Q & A detail display screen 206, the screen 209 displays the display area 206A in the individual frame 202B, and in the display area 206A, the title of the question, the contributor name, the posted date and time, and the content of the question are displayed. However, a delete button 209A and an answer input button 2 are provided as a user interface exclusively for the administrator.
09B is prepared, which is different from the screen 206.

The administrator can refer to the question by referring to the contents of the display area 206A. Here, the administrator judges that the content of the question is not appropriate, etc.
If it is determined that the question should be deleted, the delete button 20
Press 9A.

Then, a deletion question confirmation screen (not shown) is displayed on the display (step S201), and the administrator can confirm the question to be deleted. Then, when the confirmation work is completed, the administrator inputs a deletion instruction using the confirmation screen. Then, the web browser 11 sends the URL of the question information file of the question to be deleted to the web server 10
Send to.

In the Web server 10, the editing unit 17 uses U
Question / answer DB2 for information files such as questions corresponding to RL
The data in the list display area 202A is read from the Web page DB 20, and the index corresponding to the deleted question etc. information file is deleted from the data and stored in the Web page DB 20 again. In this way, the inappropriate question is deleted from the question / answer bulletin board 7.

After that, the data of the deletion completion screen (not shown) is given from the Web server 10 to the Web browser 11,
Appears on the display. The administrator can return to the question list posting screen 202 from the deletion completion screen.

On the other hand, when the administrator refers to the question on the screen 209 and determines that the question needs to be answered, as shown in FIG. 1, the administrator (developer) of the research institute 2 is asked for the question. Ask for an answer. And when the administrator gets the answer from the researcher,
The answer input button 209B on the screen 209 is pressed.

Then, the Web browser 11 sets the answer input screen 210 (FIG. 14) set in the answer input button 209B.
URL of the reference) is transferred to the Web server 10, and the editing unit 1
7 shows the data of the answer input screen 210 on the Web browser 11
The web browser 11 displays the answer input screen 210 on the display (step S212).

FIG. 14 is a diagram showing a display example of the answer input screen 210. The screen 210 is the same as the screen 202 except for the contents of the individual frame 202B. The individual frame 202B of the screen 210 includes a question display area 210A, a category selection area 210B, an answer display format selection area 210C, an answer input area 210D, and a "next" button 210E.

The question display area 210A is an area for the administrator to refer to information such as questions, and displays the title of the question, the contributor name, the posting date and time, and the content of the question (title of the display area 206A, contributor). And the display column of date and time and the display column 206C). However, when the answer to the question is already written, the content of the answer is further displayed (corresponding to the display field 206D).

The category selection area 210B has a plurality of buttons for the administrator to classify question categories. In this example, "product (skin care)", "product (make)", "product ( There are multiple buttons corresponding to "others including health foods"), "beauty", "APEX-I", and "esthetic / home treatment". The administrator can specify a category corresponding to a question by pressing a button corresponding to one or more categories to which the question corresponds.

In the answer display format selection area 210C, the answer (display column 2) written by the administrator on the question / answer bulletin board 7 is displayed.
This is an area for controlling the display / non-display of (answer displayed in 06D), and has radio buttons for "display reply", "display unanswered comment", and "hide reply column".

When "Display answer" is selected, the entered answer is displayed in the display field 206D, and when the answer is unanswered, the display field 206 is not displayed or the blank display field 206D is displayed. The settings are displayed. On the other hand, when "display unanswered comment" is selected, the entered answer is displayed in the display field 206D, and when the answer is unanswered, the answer is currently being created in the display field 206D. The comment will be displayed automatically. When "Hide answer column" is selected, the display column 206D is set not to be displayed regardless of whether the answer is input or not.

The answer input area 210D is displayed in the display column 206.
This is an area for the administrator to enter the answer displayed in D, and is provided with an answer title input field and an answer input field. The administrator uses the input device to enter the answer input area 210D. You can enter the title and answer.

[0124] The "Next" button 210E is a button for the administrator to proceed to the response content confirmation screen (not shown). When the button 210E is pressed, the Web browser 11 displays the URL of the response content confirmation screen. We as the request to provide the screen
b, the data of the screen is received from the Web server 10, and the response content confirmation screen based on the data is displayed on the display (step S213).

The response content confirmation screen is displayed in the individual frame 200.
In B, the input content to the answer input area 210D, the correction button, and the posting button are displayed. When the administrator wants to correct the content of the reply and the title (input content), he or she presses the correction button to correct the input content. On the other hand, the administrator presses the post button when there is no correction or when the correction is completed.

Then, the Web browser 11 sends the content and title of the response on the response content confirmation screen to the Web server 10 together with the URL of the question information file corresponding thereto. In the web server 10, the editing unit 17
Asks / answers the information file corresponding to the URL such as question D
Read the contents from B21 and write the contents and title of the answer to this file, update the status of the answer (for example, "thinking" → "answered"), and ask / answer D again.
Store in B21.

Furthermore, the editing unit 17 is configured to store the Web page DB
Read the data in the list display area 202C from 20,
List display area 20 along with the update of the information file such as questions
The content of the data is updated so that the display content of 2C is changed and stored again in the web page DB 20. In this way, the answer is written on the question / answer bulletin board 7.

After that, the data of the posting completion screen (not shown) is given from the Web server 10 to the Web browser 11, and the Web browser 11 displays the posting completion screen on the display (step S214). After that, the administrator can return from the post completion screen to the question list display screen 202 (step S202).

As described above, the control unit 12 of the Web server 10 implements the CGI execution unit 15 and H which implement the editing unit 17.
It functions as the TTP server 14, and these implement the question receiving means, the answer receiving means, and the bulletin board providing means according to the present invention.

As a result, the director 5 and the salesperson 6 upload questions to the research / developer of the research institute 2 to the question / answer bulletin board 7 for questions regarding products such as cosmetics, beauty, beauty treatment salons, foods, etc. and related information. An answer from a researcher or a developer written by a person can be received through the question / answer bulletin board 7.

As a result, the director 5 and the salesperson 6 can have appropriate products and their related knowledge, and by providing appropriate information to the customer, sales of the products can be promoted.

Further, by giving the authority to answer the question only to the administrator (essentially, the researcher or the developer), it is possible to prevent erroneous information from being disseminated or propagated to the director 5 and the salesperson 6. . Also, since the administrator can delete questions that are not appropriate as questions to researchers, it is possible that incorrect information is disseminated or propagated between the director 5 and the salesperson 6 via the posted questions. Can be prevented.

[0133]

According to the present invention, a salesperson can obtain appropriate products and related knowledge.

Further, according to the present invention, it is possible to restrict the access to the website for the salesperson and make the salesperson learn the knowledge.

[Brief description of drawings]

FIG. 1 is a block diagram showing a sales organization of a product to which the present invention is applied.

FIG. 2 is a block diagram of a Web system to which the present invention is applied.

FIG. 3 is a flow chart showing a process of accessing an inner page of a website.

FIG. 4 is a diagram showing a display example of a quiz question and answer input screen.

FIG. 5 is a diagram showing a display example of a login member registration screen.

FIG. 6 is a diagram showing a display example of a member agreement display screen.

[Figure 7] Flow chart of the inner page

[Figure 8] Flow chart of the inner page

FIG. 9 is a diagram showing a display example of a question title list display screen.

FIG. 10 is a diagram showing a display example of a new question input screen.

FIG. 11 is a diagram showing a display example of a new question confirmation screen.

FIG. 12 is a diagram showing a display example of a Q & A detailed display screen.

FIG. 13 is a diagram showing a display example of an administrator question detail display screen.

FIG. 14 is a diagram showing a display example of an administrator answer input screen.

[Explanation of symbols]

1 Manufacturing company (head office) 2 laboratories 6 sales staff 7 Electronic bulletin board (question / answer bulletin board) 8 websites 9 Terminal device 10 Web server 11 Web browser 12 Control unit 13 Auxiliary memory 14 HTTP server 15 CGI execution unit 16 Authentication Department 17 editorial department 19 Authentication information database 20 Web page database 21 Question / Answer Database

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Nobuhiko Takada             2-2-3 Nishi Gotanda, Shinagawa-ku, Tokyo Pola             Cosmetics Honpo Co., Ltd.

Claims (7)

[Claims] 1. A question receiving means for receiving a question about a product from a sales person of the product, an answer receiving means for receiving only an answer from a researcher or a developer of the product as an answer to the question, and the accepted questions and answers are posted. Bulletin board providing means for providing the sold electronic bulletin board to a salesperson, and an electronic bulletin board providing device. 2. The answer receiving means is only for a person who has a right to input an answer from a researcher or developer of the product.
The electronic bulletin board providing apparatus according to claim 1, which provides a user interface for inputting an answer. 3. An access request accepting means for accepting an access request to a website provided for use by a salesperson of a product, and a question to the requester of the access request, which can only lead to a correct answer by the salesperson. And a determination means for determining whether or not the answer to the question obtained from the requester is a correct answer, and determining means for rejecting the access requester's access to the website if the answer is not correct. Site access monitoring device. 4. An electronic bulletin board providing device receives a question about a product from a sales person of the product, receives only an answer from a researcher or developer of the product as an answer to the question, and the accepted question and answer are posted. A method of providing an electronic bulletin board, including providing the electronic bulletin board to a salesperson. 5. A website access monitoring device may accept an access request to a website provided for use by a salesperson of a product, and if the requester of the access request is not the salesperson, the correct answer may be obtained. Accessing a website, including asking an unanswered question, determining whether the answer to the question obtained from the requester is correct, and denying the requester access to the website if the answer is not correct Monitoring method. 6. A computer, a question acceptance unit for accepting a question about a product from a salesperson of the product, an answer acceptance unit for accepting only an answer from a researcher or developer of the product as an answer to the question, and the accepted question and A program that functions as a bulletin board providing means for providing a salesperson with an electronic bulletin board on which answers are posted. 7. A computer is provided with access request receiving means for receiving an access request to a website used by a salesperson of a product, and a correct answer is guided to the requester of the access request if the salesperson is not the salesperson. Questioning means for asking a question that is not obtained, determining whether or not the answer to the question obtained from the requester is correct, and determining means for denying access to the website of the access requester when the answer is not correct, A program to function as.