WO2023149518A1 - Information processing device, information processing method, and program - Google Patents

Abstract

The present invention promotes the acquisition of knowledge relating to a product by persons who actually come into contact with customers when selling the product.　This information processing device comprises: a storage means for storing an employee ID identifying an employee, in association with points held by the employee; a question output means for outputting question data relating to a certain product or service; an answer accepting means for accepting answer data from the employee with respect to the output question data; and a control means for adding to or subtracting from the points associated with the employee ID, stored in the storage means, on the basis of the answer data accepted by the answer accepting means.

Description

Information processing device, information processing method, and program

The present invention relates to an information processing device, an information processing method, and a program.

Suppliers such as product and service providers and wholesalers provide product information to help product sellers acquire knowledge about products as an effort to increase orders and promote sales of the products they provide. . 2. Description of the Related Art Conventionally, there have been techniques for assisting sales promotion of products by allowing product sellers to acquire knowledge about products. For example, Patent Literature 1 discloses a technique for providing information for acquiring skills to sellers lacking skills in selling products.

Japanese Patent Application Laid-Open No. 2003-331111

Product sellers can acquire knowledge about products from product information provided by product suppliers. However, among those who actually come into contact with customers when selling products, there are some employees who are not proactive in acquiring knowledge about products. can be difficult to connect to.

The present invention has been made in view of this situation, and aims to promote the acquisition of product knowledge by those who actually come into contact with customers when selling products.

In order to achieve the above object, one aspect of the present invention is
storage means for storing in association with an employee ID identifying an employee and points held by the employee;
question output means for outputting question data about a predetermined product or service;
answer acceptance means for accepting answer data from the employee in response to the output question data;
control means for adding or subtracting points associated with the employee ID stored in the storage means based on the answer data received by the answer receiving means;
It is an information processing device comprising

An aspect of the present invention is an information processing method and a program corresponding to the information processing apparatus.

According to the present invention, it is possible to promote the acquisition of knowledge about products by those who actually come into contact with customers when selling products.

It is a figure which shows an example of the whole structure of an information processing system. It is a block diagram which shows an example of the hardware constitutions of a management server. 3 is a functional block diagram showing an example of functional configuration in a management server; FIG. 4 is a flow chart showing an example of the flow of processing by a management server; 1 is an image diagram showing an outline of a service to which an information processing system is applied; FIG. It is a figure which shows the specific example of the user interface displayed on the display part of an employee terminal. It is a figure which shows the specific example of the goods badge given to an employee. It is a figure which shows the specific example of the goods badge given to an employee. It is a figure which shows the specific example of the goods badge given to an employee. It is a figure which shows the specific example of the goods badge given to an employee. It is a figure which shows the specific example of a competition type employee quiz. It is a figure which shows the specific example of a competition type employee quiz. It is a figure which shows the example of a part of database stored in the memory|storage part. It is a figure which shows the example of a part of database stored in the memory|storage part. It is a figure which shows the example of a part of database stored in the memory|storage part. It is a figure which shows the example of a part of database stored in the memory|storage part. It is a figure which shows the example of a part of database stored in the memory|storage part. It is a figure which shows the example of a part of database stored in the memory|storage part.

<Overview>
The information processing system provides a predetermined It is a system that allows you to acquire incentives for Incentives that can be obtained by employees who answer the employee quiz correctly include, for example, points that can be used by the employee and icons (merchandise badges) indicating products related to the employee quiz. The points earned by the employee can be used, for example, for welfare benefits, installment investment, savings, product exchange, coupon issuance, and the like. Employee quizzes are those created by product suppliers, those created by veteran employees whose cumulative points earned exceed a predetermined threshold, and those created automatically by the system. and so on.

Regarding the employees in the information processing system, it is possible to set no restrictions, or it is possible to set restrictions. When the employees are limited, for example, it is possible to limit the employees to those who are employed by the organization using the information processing system and those who are scheduled to be hired by the organization.

Also, regarding the period during which employees registered in the information processing system can use the information processing system, it is possible to set no limitation or set a limitation. In the case of setting a limit on the period during which the information processing system can be used, for example, employees registered in the information processing system can continue to work within a predetermined period after leaving the organization (for example, within three months after leaving the organization) etc.), the information processing system can be used continuously, and the use of the employee ID can be stopped after a predetermined period of time has elapsed. In this case, if the employee whose use of the employee ID has been suspended is re-employed by any organization using the information processing system, the use of the employee ID will be restored. may

"Employee ID" refers to identification information that is given in advance to an employee who uses the information processing system and that allows the employee to be uniquely identified. The employee ID may be anything as long as it can uniquely identify the employee. (e.g. "My Number" in Japan) or the employee's mobile phone number may be used. Also, an employee ID uniquely generated by the information processing system may be associated with a number such as My Number. The information processing system manages the points earned by the employee in association with the employee ID of the employee.

The information processing system manages employee IDs independently of the employee's employer. Therefore, for example, even if the employer changes due to the employee's job change, the employee ID will not be affected by the change, and will continue to be managed as identification information that allows the employee to be uniquely identified. Also, the points associated with the employee ID are not affected even if the employer changes due to the employee changing jobs. That is, the points earned by the employee are managed as valid as long as the employee ID is registered in the information processing system. Therefore, for example, the points will not expire due to the employee's job change, and will continue to be managed as the points held by the employee.

The information processing system displays on the screen the average value of the points earned by each of the plurality of employees, and displays the points earned by each of the plurality of employees on the screen in a comparable manner. can be done. In addition, the information processing system performs various analyses, generates evaluation support information for supporting the evaluation of the employee by the employer based on the results of the analysis, and presents the generated evaluation support information to the employer. be able to.

Employers who are presented with this information can utilize the presented information in terms of personnel affairs. For example, when hiring an employee, the employer can preferentially hire an employee who has a favorable point acquisition situation. In addition, after hiring an employee, we will give priority to requests for work shifts that specify working days and working hours from employees who are more likely to earn points than other employees. You can also In addition, the employer can appoint an employee who has a favorable point acquisition status as a person in charge of guiding other employees.

The information processing system manages evaluation information regarding evaluations among employees. Evaluation information includes, for example, information on evaluations between employees in a communication tool in which multiple employees can participate, provided by an information processing system (for example, the number of so-called "likes" and "thank yous"). ).

The information processing system can increase or decrease the points held by the employee based on the evaluation information. For example, it is possible to increase the points possessed by an employee (evaluated person) who received a positive evaluation among employees who received evaluations from other employees. On the other hand, it is also possible to reduce the number of points possessed by an evaluated person who received a negative evaluation among the evaluated persons.

Furthermore, the information processing system can increase or decrease the points held not only by the person being evaluated but also by the employee (evaluator) who has evaluated other employees. As a result, it is possible to increase the number of evaluators, thereby improving the reliability of the evaluation. In this case, it is also possible to set a condition for increasing the number of points possessed by the evaluator. For example, it is possible to set a condition such that points are awarded only when a total of 10 or more positive evaluations are made to 3 or more employees in a month.

In addition, the information processing system can set a predetermined recommended period for evaluating other employees as evaluators in order to increase the population of evaluators. In this case, if another employee is evaluated within the recommended period, more points can be awarded than if the other employee is evaluated outside the recommended period. . Furthermore, it is also possible to limit the contents of the evaluation to which a large number of points are given. For example, it is possible to give more points only to the evaluator who evaluated an employee who performed a specific task.

The information processing system can display the employee's evaluation information on objects that indicate the employee. For example, if the evaluation information is the number of so-called "likes", it is possible to display a value indicating the total number of "likes" superimposed on an object or the like indicating the employee. can. In this case, it is also possible to display the evaluator in such a manner that the evaluator cannot be identified.

The information processing system can allow employees to select from a pull-down menu operations for evaluating other employees (for example, operations to add "Like" or "Thank you"). This improves the operability when an employee evaluates another employee, so that the number of employees who evaluate other employees as evaluators can be increased.

The information processing system can also generate and present to the employer information that shows the results of the analysis of the correlation between the content of the employee's evaluation when he or she was hired by the employer and the evaluation information. In this case, the employer can use the presented information as reference information when hiring.

According to the information processing system, employees can obtain points and product badges by answering the employee quiz correctly, so they can acquire knowledge about the product while enjoying it like a game. As a result, the acquisition of product knowledge by employees who actually come into contact with customers is promoted, so that it is possible to increase the number of product orders and promote sales.

<System configuration>
FIG. 1 is a diagram showing an example of the overall configuration of an information processing system S according to this embodiment.
The information processing system S includes a management server 1, supplier terminals 2-1 to 2-n (n is an integer value of 1 or more), and employee terminals 3-1 to 3-m (m is an integer value of 1 or more ) and employer terminals 4-1 to 4-q (where q is an integer value of 1 or more) are connected via a network N. The network N is, for example, the Internet, LAN (Local Area Network), VPN (Virtual Private Network), or the like.

(Management server 1)
The management server 1 is an information processing device as a server that manages the information processing system S as a whole. The management server 1 acquires various information transmitted from supplier terminals 2-1 to 2-n, employee terminals 3-1 to 3-m, employer terminals 4-1 to 4-q, and externally. and perform various processing. In addition, the management server 1 sends various information to each of supplier terminals 2-1 to 2-n, employee terminals 3-1 to 3-m, employer terminals 4-1 to 4-q, and to the outside. to send. The supplier terminals 2-1 through 2-n, the employee terminals 3-1 through 3-m, and the employer terminals 4-1 through 4-q will be summarized below unless it is necessary to explain them individually. are referred to as supplier terminal 2, employee terminal 3, and employer terminal 4, respectively.

The management server 1 manages employee information regarding the use of the information processing system S for each employee. Specifically, the management server 1 associates the employee ID with various types of information about the employee, and stores and manages them in a database. Information associated with the employee ID includes, for example, information regarding points earned by the employee. The information about the points earned by the employee includes, for example, the value of the points held by the employee, the cumulative value of the points earned by the employee, the acquisition history, and the usage history.

The management server 1 manages work status information regarding the work status of employees. The working status information includes, for example, information on the place of work of the employee, information on attendance of the employee, and the like.

The management server 1 manages employee quiz data created by each of suppliers and veteran employees. Specifically, the management server 1 acquires employee quiz data transmitted from each of the supplier terminal 2 and the employee terminal 3, and stores and manages the data in a database. The employee quiz data includes employee quiz question data and correct answer data.

The management server 1 manages product information on products provided by suppliers and sold to customers. Specifically, the management server 1 acquires product information transmitted from the supplier terminal 2, stores it in a database, and manages it. The product information is used, for example, as basis information when extracting one or more employee quizzes out of a plurality of employee quizzes stored in the database.

The management server 1 performs control for presenting employee quizzes to employees. Specifically, the management server 1 extracts one or more employee quiz data based on product information from among a plurality of employee quiz data stored in the database, It is transmitted to the user terminal 3.

When the management server 1 receives an employee's answer to the employee quiz, it identifies the point increase/decrease value from the content of the answer, and increases or decreases the points held by the employee. Specifically, when data of an answer to an employee quiz is transmitted from the employee terminal 3, the management server 1 determines the point increase/decrease value from the answer data, and based on the increase/decrease value, Increase or decrease the points held by the employee.

For example, if the answer to the employee quiz is correct, the management server 1 increases the points possessed by the employee based on a predetermined point increase/decrease value. On the other hand, if the answer to the employee quiz is not correct, the management server 1 sets the points to 0 (zero). In addition, if the answer to the employee quiz is not correct, the management server 1 can reduce the points possessed by the employee based on a predetermined point increase/decrease value. In addition, if the employee's answer to the employee quiz is correct, the management server 1 can also transmit the product badge data to the employee terminal 3 . Details of the specific configuration and processing of the management server 1 will be described later.

(Supplier terminal 2)
The supplier terminal 2 is an information processing device operated by a supplier who uses the information processing system S, and is composed of a personal computer, a tablet terminal, a smart phone, or the like. The supplier terminal 2 acquires various information transmitted from the management server 1 and performs various processes. Also, the supplier terminal 2 transmits various kinds of information to the management server 1 . For example, the supplier terminal 2 transmits the employee quiz data, product information, etc. to the management server 1 .

(employee terminal 3)
The employee terminal 3 is an information processing device operated by an employee who uses the information processing system S, and is composed of a personal computer, a tablet terminal, a smart phone, or the like. The employee terminal 3 acquires various information transmitted from the management server 1 and performs various processes. Also, the employee terminal 3 transmits various kinds of information to the management server 1 . For example, the employee terminal 3 acquires and displays the employee quiz question data transmitted from the management server 1 . Further, the employee terminal 3 receives an input operation for answering the employee quiz, and transmits the input information to the management server 1 as answer data. In addition, the employee terminal 3 acquires and displays information on points, such as the acquisition history and usage history of points, and product badge data, which are transmitted from the management server 1 .

(employer terminal 4)
The employer terminal 4 is an information processing device operated by an employer who uses the information processing system S, and is composed of a personal computer, a tablet terminal, a smart phone, or the like. The employer terminal 4 acquires various types of information transmitted from the management server 1 and performs various types of processing. Also, the employer terminal 4 transmits various information to the management server 1 . For example, the employer terminal 4 acquires and displays the cumulative number of points earned and evaluation information for each employee transmitted from the management server 1 . In addition, the employer terminal 4 transmits to the management server 1 information about the employee's evaluation at the time of hiring.

The above-described processing by each of the management server 1, the supplier terminal 2, the employee terminal 3, and the employer terminal 4 constituting the information processing system S is an example, and the information processing system S as a whole functions to realize the above-described processing. should be provided. Therefore, part or all of the functions for realizing the above-described processing may be shared within the information processing system S or may be cooperated. For example, part or all of the functions of the management server 1 may be functions of other information processing devices in the information processing system S, or part of the functions of other information processing devices in the information processing system S. Alternatively, all of them may be functions of the management server 1 . Furthermore, part or all of the functions of the management server 1 may be transferred to another server or the like (not shown). As a result, the processing of the information processing system S as a whole is promoted, and the processing can be complemented each other.

<Hardware configuration>
(Hardware configuration of management server 1)
FIG. 2 is a block diagram showing an example of the hardware configuration of the management server 1 according to this embodiment.
The management server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input/output interface 15, an output section 16, and an input section 17. , a storage unit 18 , a communication unit 19 , and a drive 20 .

The CPU 11 executes various processes according to programs recorded in the ROM 12 or programs loaded from the storage unit 18 to the RAM 13 . The RAM 13 also stores data necessary for the CPU 11 to execute various processes. The CPU 11 , ROM 12 and RAM 13 are interconnected via a bus 14 . An input/output interface 15 is also connected to this bus 14 .

An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input/output interface 15. The output unit 16 includes a display, a speaker, and the like, and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, a touch panel, etc., and inputs various information. The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

A removable medium 21 made up of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted in the drive 20 . A program read from the removable medium 21 by the drive 20 is installed in the storage section 18 as necessary. In addition, the removable medium 21 can also store various data stored in the storage section 18 in the same manner as the storage section 18 .

(Hardware configuration of supplier terminal 2, employee terminal 3, and employer terminal 4)
Although not shown, the supplier terminal 2, the employee terminal 3, and the employer terminal 4 have the hardware configuration shown in FIG. That is, each of the CPU 11, the ROM 12, the RAM 13, the bus 14, the input/output interface 15, the output section 16, the input section 17, the storage section 18, the communication section 19, and the drive 20 in FIG. It has corresponding CPU, ROM, RAM, bus, input/output interface, output section, input section, storage section, communication section, and drive.

<Functional configuration>
(Functional configuration of management server 1)
FIG. 3 is a functional block diagram showing an example of the functional configuration of the management server 1. As shown in FIG.
In the CPU 11 of the management server 1, when operating, an information acquisition unit 31, a question registration unit 32, a question output unit 33, an answer reception unit 34, a correct answer determination unit 35, a control unit 36, specific information The reception unit 37 functions. In addition, in the storage unit 18 of the management server 1, an employee DB 41, a point history DB 42, a working situation DB 43, an evaluation DB 44, a supplier DB 45, a point issuing DB 46, a product DB 47, a quiz DB 48, etc. are provided. there is

The storage unit 18 associates and stores the employee ID unique to the employee and the points held by the employee regardless of the employer. The employee ID is stored and managed in the employee DB 41 of the storage unit 18 . The owned points are stored in the point history DB 42 of the storage unit 18 and managed.

The storage unit 18 stores question data and correct answer data. Question data and correct answer data are stored and managed in the quiz DB 48 . The storage unit 18 also stores icon data corresponding to question data. Icon data is stored and managed in the quiz DB 48 . The icon data acquired by the employee or information designating the icon data is associated with the employee ID and stored in the point history DB 42 for management. The icon data includes product badges and the like.

The storage unit 18 associates and stores the employee ID and the accumulated points acquired by the employee. Accumulated points are stored and managed in the point history DB 42 . The storage unit 18 associates and stores the employee ID and the question data answered correctly by the employee. Information specifying the question data that the employee answered correctly is stored and managed in the point history DB 42 . Furthermore, the storage unit 18 stores the employee ID, the presence or absence of usage conditions for the points associated with the employee ID, and the details of the usage conditions. The terms of use of the points specify the expiration date and the purpose of use. This use condition is stored and managed in the point issue DB 46 . The expiration date may be the expiration date of points. Uses include regular investment and use of hot spring facilities only.

The storage unit 18 stores the total number of issued points for each point type. The total number of issued points is stored and managed in the point issue DB 46 . Further, the storage unit 18 associates and stores the employee ID to which the specific information is sent and the other employee ID to which the specific information is received. Information relating to sending and receiving of specific information is associated with the ID of the employee who sent the specific information and the ID of the employee who received the specific information, and both are stored and managed in the point history DB 42 . Further, the storage unit 18 stores behavior information in association with specific information. Specific information includes "like" and "thank you", and action information includes "polite customer service" and "cleaning". The behavior information is associated with the ID of the employee who sent the specific information and the ID of the employee who received the specific information, and both are stored and managed in the point history DB 42 .

The information acquisition unit 31 acquires the employee information transmitted from the employee terminal 3 and the employee's working status transmitted from the employer terminal 4 via the communication unit 19 .
The employee information acquired by the information acquisition unit 31 is stored in the employee DB 41 of the storage unit 18 and managed. As the employee information, the employee's employee ID, name, date of birth, place of work (place of work 1, place of work 2), value of points held (holding points), shortest expiry point, granting source , point ID, expiration date of points, and the like.

The work status of the employee acquired by the information acquisition unit 31 is stored and managed in the work status DB 43 of the storage unit 18 in association with the employee ID of the employee. The work status information includes the employee ID of the employee, the workplace ID that is identification information that can uniquely identify the workplace of the employee, working days, scheduled working hours, actual working hours, and scheduled working hours. Differences from actual working hours, information on attendance, etc. can be mentioned.

The specific information reception unit 37 acquires the evaluation information of the employee transmitted from the employee terminal 3 via the communication unit. The evaluation information of the employee acquired by the specific information reception unit 37 is stored in the evaluation DB 44 of the storage unit 18 and managed in association with the employee ID of the employee. When managing the evaluation information, management can be performed so that evaluation of other employees in the communication tool is possible only among employees belonging to the same organization. As the evaluation information, adding "like" or "thank you" can be mentioned.
The control unit 36 may increase or decrease the points held by the employee based on the evaluation information. For example, based on the evaluation information of the employee acquired by the specific information reception unit 37, the control unit 36 increases the points held by the employee who received a positive evaluation among the employees as evaluated persons. , can be managed to reduce the points held by employees who receive a negative evaluation.

The point issuance information acquired by the information acquisition unit 31 is stored in the point issuance DB 46 of the storage unit 18 and managed. Point issuance information includes point ID, which is identification information that can uniquely identify the type of point, supplier ID, name of the person in charge, total number of points issued (total points issued), point issue start date (issue start) , point issuance end date (end of issuance), expiration date of points, usage conditions of points, and the like.

The information acquisition unit 31 acquires supplier information transmitted from the supplier terminal 2 via the communication unit. The supplier information acquired by the information acquisition unit 31 is stored in the supplier DB 45 of the storage unit 18 and managed. Supplier information includes the supplier ID, which is identification information that can uniquely identify the supplier, the name of the organization to which the person in charge belongs, the name of the person in charge, the point value that can be issued by the person in charge (issueable points), and the number of points the person in charge can issue. Examples include the value of issued points (issued points).

The point history DB 42 can classify and manage points earned by employees. For example, the point history DB 42 can classify and manage the points according to the source of the points. In this case, the point history DB 42 can also provide usage conditions and conversion rates for each source of points. In addition, the point history DB 42 can classify and manage the acquisition history and usage history of the employee's points for each source of the points. In addition, the point history DB 42 can manage points earned by an employee so that they cannot be transferred to other employees. Also, the point history DB 42 can be managed so that at least a part of the salary paid from the employer to the employee is covered by giving points.

Based on the evaluation information of the employee acquired by the specific information reception unit 37, the control unit 36 manages by increasing or decreasing the points held by the employee as the evaluator. At this time, if a condition for increasing the points possessed by the evaluator is provided, the points possessed by the evaluator are increased based on the condition. In addition, when a recommended period is provided for evaluating another employee as an evaluator, the control unit 36 determines that the points given to the evaluator who evaluated during the recommended period It can be managed to have more points than those given to evaluators who have evaluated outside.

The point issuing DB 46 manages the total number of issued points (total issued points) given to employees for each point type. For example, the point issuance DB 46 manages points categorized for each supplier that gives points. Then, when increasing the number of points possessed by the employee, the control unit 36 reduces the points corresponding to the increased points from the total number of points managed for each type of points. At this time, the control unit 36 causes the point issuance DB 46 of the storage unit 18 to store and manage the increase/decrease value for each type of points.

The question registration unit 32 acquires product information and employee quiz data transmitted from the supplier terminal 2 via the communication unit 19 . The product information and employee quiz data acquired by the question registration unit 32 are stored and managed in the product DB 47 and the quiz DB 48 of the storage unit 18, respectively.

The question output unit 33 outputs question data regarding predetermined products or services. Specifically, the question output unit 33 outputs the employee information of the target employee and the product information of the product that the employee is in charge of selling or the employee specified from the employee information. outputs employee quiz data based on the service information of the service provided by Further, the question data of the employee quiz may be output based on the employee's employee information, point history information, working status information, evaluation information, supplier information of the supplier, point issuing information, and the like. The question data includes quizzes and the like, and this question data may be randomly selected from a plurality of question data stored in the quiz DB 48 of the storage unit 18 .

The question output unit 33 can also specify question data to be output based on a request from the employee. The request from the employee includes the contents of the question, where to present the question, timing, and the like.
The question output unit 33 can also specify the question data to be output based on the identification code posted on the product or the identification code presented when providing the service. A product code or the like can be used as the identification symbol.

The question output unit 33 can also output question data regardless of whether or not there is a request from the employee. The output includes push notifications and the like.

The question output unit 33 can also allow employees to request other employees to pose question data. According to this aspect, the employee (questioner) uses the question data as a teaching material when educating other employees for new employees, or the question data that the employee (answer) has not yet answered is already answered correctly. It is also possible to ask employees (who set the questions) to apply, and to compete among employees on the accuracy rate and the amount of knowledge of product information.

The answer acceptance unit 34 accepts answer data from the employee to the question data output by the question output unit 33. The correct answer determination unit 35 determines whether or not the answer received by the answer reception unit 34 is correct. The answer data is collated with the correct answer data stored in the quiz DB 48 of the storage unit 18 to determine whether or not the answer is correct.

The control unit 36 adds or subtracts points associated with the employee ID stored in the storage unit 18 based on the determination result of the correct determination unit 35 . The history of added or subtracted points is stored and managed in the point history DB 42 of the storage unit 18 in association with the employee ID of the employee. The point history information includes the employee ID of the employee, the date when the point increase/decrease occurred, the point increase/decrease value, the accumulated point value, the point ID, and the like. In addition to adding or subtracting points, the control unit 36 may output icon data corresponding to the question data answered correctly or information designating the icon data.

The point issuing DB 46 can set usage conditions for points and manage them. For example, the point issuance DB 46 can set a point usage time limit as a point usage condition. In this case, the point issuing DB 46 can display a message to that effect on the employee terminal 3 when the expiration date of the points is approaching. In addition, the point issuing DB 46 can set usage of points as usage conditions of points. In this case, the point issuing DB 46 can limit the use of points to, for example, welfare services, investments, and the like.

The control unit 36 can also compare whether or not the accumulated points have exceeded a predetermined value, and allow the employee to add question data according to the comparison result. Additional permission information for question data is stored and managed in the employee DB 41 . The control unit 36 can also output the result of comparing the cumulative points acquired by the employee and the cumulative points acquired by other employee IDs to the employee terminal 3 and the employer terminal 4. . A ranking display or the like can be given as the comparison result.

The control unit 36 acquires the sales data related to the product or service corresponding to the question data answered correctly by the employee via the information acquisition unit 31, and the sales data of the specific product or service and the sales data corresponding to the product or service. A relationship with an employee who answered the question data correctly may be calculated. For example, the content of the question data can be improved by calculating the correlation between the correct answer rate of the employee quiz and the sales data.

When the points associated with the employee ID are added, the control unit 36 can subtract points corresponding to the added points from the total number of issued points. Also, the control unit 36 can add points for other employee IDs that have received the specific information. Furthermore, the control unit 36 analyzes the relationship between the employee IDs based on the specific information stored in the storage unit 18, and outputs the analysis result of the relationship between the employee IDs to the shift management of the employee IDs. can be output to a shift management device that performs The control unit 36 can also analyze the employee ID and behavioral information from which the specific information is acquired, and output analysis results such as what kind of behavioral information is the target of the specific information.

The specific information reception unit 37 receives specific information sent to the employee by another employee who is different from the employee. Specific information includes "Like" and "Thank you" as described above, and can be sent only between individuals who work for the same company. The specific information may be selected from a pull-down menu.

<Process content>
FIG. 4 is a flowchart showing an example of the processing flow of the management server 1. As shown in FIG.
The information acquisition unit 31 acquires employee information and stores and manages it in the employee DB 41 of the storage unit 18 (step S1). Further, the question registration unit 32 acquires question data and correct answer data of the employee quiz, and stores and manages them in the quiz DB 52 of the storage unit 18 (step S2). In addition, the question registration unit 32 acquires product information, stores it in the product DB 47 of the storage unit 18, and manages it (step S3).

The question output unit 33 receives input information for displaying an employee quiz from the employee terminal 3, for example, product information of a product sold by the employee (YES in step S4). , the input information is obtained (step S5). Then, the question output unit 33 extracts one or more employee quiz data based on product information from among the plurality of employee quiz data stored in the database (step S6). The employer quiz data is transmitted to the employee terminal 3 (step S7). On the other hand, if the input information for displaying the employee quiz has not been transmitted (NO in step S4), the question output unit 33 determines that the input information for displaying the employee quiz has not been transmitted. The process of step S4 is repeated until it comes.

When the answer data for the employee quiz is sent from the employee terminal 3 (YES in step S8), the answer reception unit 34 acquires the sent answer data (step S9). Then, if the answer from the employee is correct (YES in step S10), the correct answer determination unit 35 increases ( Step S11), the process is terminated (END). On the other hand, if the answer to the employee quiz is not correct (NO in step S10), the correct answer determination unit 35 sets the point increase/decrease to 0 (zero) (step S12), and terminates the process (END ).

<Specific example>
(Overview of this service in specific examples)
FIG. 5 is an image diagram showing an outline of a service to which the information processing system S of FIG. 1 is applied.
FIG. 5 shows a supplier P who uses this service, a seller H who purchases goods D from the supplier P and sells them to customers, and employees E1 and E2 who are employed as part-time workers by the seller H. It is Supplier P has created an employee quiz about product D and provided it to the service in advance.

In this service, when an employee quiz is requested by each of employees E1 and E2, an employee quiz corresponding to the request is presented to each of employees E1 and E2. The employee quiz request may be made by each of employees E1 and E2 to answer by themselves, or may be made to be answered by another employee. Here, for example, employee E1 requests an employee quiz to be answered by employee E2 as a leader of a part-time job. Then, the service presents an employee quiz to the employee E2.

When employee E2, who has been presented with an employee quiz from this service, answers the employee quiz, it is determined whether or not the answer is correct. Here, if the employee E2 answers correctly, the employee E2 gets points. On the other hand, if the employee E2 answers incorrectly, the employee E2 cannot earn points.

(user interface)
FIG. 6 is a diagram showing a specific example of the user interface displayed on the display section of the employee terminal 3. As shown in FIG.
FIG. 6 shows an example of an employee quiz displayed on the user interface. The employee quiz exemplified in FIG. A generous 0% blend, characterized by a refreshing aroma and elegant sweetness.” Also, as three options for answering the question, "50%", "80%" and "99%" are displayed in a selectable manner. The employee selects one answer corresponding to "0%" of the question text from these three options, and presses the button B1 labeled "Reply". This allows the employee to answer the employee quiz.

Employee quizzes are created by suppliers and veteran employees as described above, or automatically created. Of these, when a supplier creates an employee quiz, by incorporating sales points such as the company's new products and campaign products into the employee quiz, product information is provided directly to employees. can. This can promote the employee's understanding. In addition, when an employee quiz is automatically created, based on the employee's employee information, point history information, work status information, evaluation information, supplier supplier information, point issuing information, etc. , an employee quiz is automatically created.

(Product badge)
7 and 8A to 8C are diagrams showing specific examples of product badges given to employees.
FIG. 7 shows a specific example of the flow until an employee acquires a product badge. That is, the employee activates the barcode reader by operating the employee terminal 3 (step S21). Specifically, the employee activates the barcode reader by pressing a predetermined button B2 displayed on the user interface.

Next, the employee reads the barcode of the product (step S22). Specifically, the employee displays and reads the bar code of the product in the finder area displayed on the user interface. An employee quiz related to the product is then displayed on the user interface (step S23).

The employee answers the employee quiz displayed on the user interface (step S24). Then, if the answer is correct, the employee can obtain a product badge for that product (step S25). FIG. 7 shows an example in which the person to be evaluated has obtained a product badge with a product name of "○○ peeled sweet chestnuts".

The user interface displays product badges that the employee has already acquired and product badges that have not yet been acquired in a manner that allows them to be distinguished. For example, in FIG. 8A, the product badge C1 of the product "red salmon rice ball" that the employee has already acquired and the product badges C2 to C9 that have not yet been acquired are displayed in an identifiable manner.

The employee can request that another employee be presented with an employee quiz about the product "red salmon rice ball" corresponding to the product badge C1 that has already been acquired. In this case, the employee presses a button B3 labeled "Send this quiz to a friend" as shown in FIG. 8B. This makes it possible to request other employees to present an employee quiz about the product "red salmon rice ball".

In this service, employees who request to present to other employees an employee quiz about the product corresponding to the product badge they have already acquired will be given as an incentive for providing knowledge to other employees. , points can also be awarded. In addition, in this service, when an employee requests to present another employee with an employee quiz about the product corresponding to the product badge that has already been acquired, the evaluation of the other employee (for example, " You can also post likes. The employer may be notified of the request.

Returning to FIG. 8A, the employee can request presentation of the employee quiz to other employees who have already acquired product badges C2 to C9 that have not yet been acquired. For example, when the employee performs an operation to specify the product badge C2 of the product "Konbu Onigiri" among the product badges C2 to C9 that have not yet been acquired, the specified product badge C2 is displayed as shown in FIG. 8C. information about other employees who have already acquired In the example of FIG. 8C, thumbnail images of each of the other employees are displayed as information about the other employees.

When a request to present an employee quiz is made to another employee who has already acquired the product badge C2 that the employee has not yet acquired, the other target employee operates. The employee terminal 3 is notified that the request has been received. Other employees who have been requested to present the employee quiz ask the requesting employee to present the employee quiz about the product "Konbu rice ball" in the same manner as in the example shown in FIG. 8B. can be requested. Then, although not shown, an employee quiz about the product "Konbu rice ball" is displayed on the employee terminal 3 operated by the requesting employee.
It should be noted that the employee's request to ask another employee to pose question data can also be applied to application for question data that is not related to the acquisition of product badges.

(Competitive employee quiz)
9A and 9B are diagrams showing specific examples of competition-type employee quizzes.
The Service provides competitive employee quizzes in which multiple employees can participate. In the competitive employee quiz, a plurality of employees answer the same employee quiz and compete in accuracy rate and answer time. An employee's level is displayed in a manner comparable to other employees by ranking.

FIG. 9A shows the content of an employee quiz given when the employee's level is "1" as a specific example of a competitive employee quiz. This specific example includes the notation ``Level. radish" and the question "This taste-stained radish is the most popular among oden. Then, how much is this taste-stained radish sold per year?" Also, as four options for answering the question, "A. 550,000", "B. 5.5 million", "C. 55 million", and "D. 550 million" can be selected. displayed in a different manner. The employee can respond by selecting one response from these four options.

FIG. 9B shows a specific example of stages provided for each level of the competitive employee quiz. In this specific example, each stage T provided on the map M can be challenged as the level increases. This has the effect of arousing the competitive spirit among employees, and thus has the effect of improving continuity rather than the employee continuing to answer the employee quiz by himself.

(database)
10 to 12 are diagrams showing specific examples of part of the database stored in the storage unit 18. FIG.
FIG. 10A shows a specific example of employee information stored in the employee DB 41 of the storage unit 18. As shown in FIG. The employee information includes the employee's employee ID, name, date of birth, place of work (place of work 1, place of work 2), value of points held (holding points), shortest expiry point, granting source , point ID, expiration date of points, and the like.

FIG. 10B shows a specific example of point history information stored in the point history DB 42 of the storage unit 18. FIG. The point history information includes the employee ID of the employee, the date on which the point increase/decrease occurred, the point increase/decrease value, the accumulated point value, the point ID, and the like.

FIG. 11A shows a specific example of work situation information stored in the work situation DB 43 of the storage unit 18. FIG. The work status information includes the employee ID of the employee, the workplace ID that is identification information that can uniquely identify the workplace of the employee, working days, scheduled working hours, actual working hours, and scheduled working hours. The difference from the actual working hours, information on attendance, etc. are included.

A specific example of the evaluation information stored in the evaluation DB 44 of the storage unit 18 is shown in FIG. 11B. The evaluation information includes the employee ID of the employee, the employer ID of the employee's workplace, the evaluation ID that is identification information that can uniquely identify the evaluation information, the date on which the evaluation information was posted, and the evaluation information. It includes the increase/decrease value of points increased or decreased by .

A specific example of supplier information stored in the supplier DB 45 of the storage unit 18 is shown in FIG. 12A. Supplier information includes the supplier ID, which is identification information that can uniquely identify the supplier, the name of the organization to which the person in charge belongs, the name of the person in charge, the point value that can be issued by the person in charge (issueable points), and the number of points that the person in charge can issue. The value of issued points (issued points) and the like are included.

FIG. 12B shows a specific example of point issuance information stored in the point issuance DB 46 of the storage unit 18 . The point issuance information includes point ID, which is identification information that can uniquely identify the type of point, supplier ID, name of the person in charge, total number of points issued (total points issued), point issue start date (issue start) , point issuance end date (end of issuance), expiration date of points, and the like.

<Advantageous effects of the present embodiment>
According to the above-described embodiment, the employee can acquire points and product badges by answering the employee quiz correctly, so that the employee can acquire knowledge about the product while having fun as if playing a game. As a result, it is possible to promote the sales promotion of the products by promoting the acquisition of knowledge about the products by the employees who actually come into contact with the customers when the products are sold.

(others)
Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the range that can achieve the object of the present invention are included in the present invention. is.
For example, in the above-described embodiment, the employee quiz is created by the supplier, the veteran employee, or automatically created by the management server 1, but it may be created by someone else. For example, a person who provides benefits services to the employee's organization may be able to create the question. In this case, the content of the employee quiz is not about products but about the welfare of the organization, so that, for example, it can contribute to the training of employees belonging to the personnel department or the management department of the organization. In addition, by setting the content of the employee quiz as the content of welfare services that can be used by employees, it is possible to promote the use of welfare services by employees. Employees can also be asked to submit questions and suggestions for improvement to suppliers.

Also, in the above-described embodiment, quizzes about products are created as employee quizzes, but they are not limited to products. For example, a quiz may be created regarding the services provided. In this case, quiz creators may include suppliers that provide services to customers.

Also, the series of processes described above can be executed by hardware or by software. In other words, the functional configuration described above is merely an example and is not particularly limited. In other words, it is sufficient for the information processing system to have a function capable of executing the series of processes described above as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example described above. Also, the location of the functional block is not particularly limited and may be arbitrary. For example, the functional block of the management server 1 may be transferred to another device or the like, or the functional block of another device may be transferred to a server or the like. Also, one functional block may be composed of hardware alone, software alone, or a combination thereof.

When a series of processes is executed by software, the programs that make up the software are installed on a computer or the like from a network or recording medium. The computer may be a computer built into dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smart phone, or a personal computer.

A recording medium containing such a program not only consists of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, etc., but is also preinstalled in the device main body and stored in the user's memory. It is composed of a recording medium etc. provided for Since the program can be distributed via a network, the recording medium may be installed in or accessible to a computer connected or connectable to the network.

In this specification, the steps of writing a program recorded on a recording medium are not necessarily processed chronologically according to the order, but may be executed in parallel or individually. It also includes the processing to be performed. Further, in this specification, the term "system" means an overall device composed of a plurality of devices, a plurality of means, or the like.

In other words, the information processing apparatus to which the present invention is applied can take various embodiments having the following configurations.
That is, (1) an information processing apparatus to which the present invention is applied (for example, the information processing apparatus 1 in FIG. 3) is
a storage means (for example, the "storage unit 18" in FIG. 3) that associates and stores the employee ID that identifies the employee and the points held by the employee;
question output means (for example, the “question output unit 33” in FIG. 3) for outputting question data (for example, the above-mentioned “employee quiz”) regarding a predetermined product or service;
answer receiving means (for example, "answer receiving section 34" in FIG. 3) for receiving answer data from the employee in response to the output question data;
Control means (for example, "control section 36" in FIG. 3) for adding or subtracting points associated with the employee ID stored in the storage means based on the answer data received by the answer receiving means )and,
It is an information processing device comprising
As a result, employees are presented with questions about products, etc., and points are given to employees according to the content of their answers, allowing employees to acquire knowledge about products, etc., while having fun like playing games. can. As a result, it is possible to promote the acquisition of knowledge about products by the employees who actually come into contact with customers, thereby increasing orders for products and promoting sales.

(2) the storage means (for example, the "storage unit 18" in FIG. 3) stores the question data and correct answer data corresponding to the question data;
The question output means (for example, "question output unit 33" in FIG. 3) outputs question data randomly selected from the plurality of question data stored in the storage means,
The control means (for example, the "control section 36" in FIG. 3) reads the answer data received by the answer reception means and the correct data corresponding to the question data related to the received answer data from the storage means. and, based on the result of the comparison, add or subtract the points associated with the employee ID stored in the storage means.
As a result, questions about products and the like are presented to the employees, and points are given to the employees who answer the questions correctly, so that the employees can acquire knowledge about the products and the like while having fun in a game-like manner. As a result, it is possible to promote the acquisition of knowledge about products by the employees who actually come into contact with customers, thereby increasing orders for products and promoting sales.

(3) the storage means (for example, the “storage unit 18” in FIG. 3) stores icon data (for example, the above-mentioned “merchandise badge”) corresponding to the output question data;
The control means (for example, "control section 36" in FIG. 3) compares the answer data received by the answer reception means with the correct data stored in the storage means, and based on the comparison result, Output icon data.
As a result, an employee who answers the question correctly is given an icon corresponding to the question, so that the employee can acquire knowledge about the product or the like while enjoying the game as if it were a game. As a result, it is possible to promote the acquisition of knowledge about products by the employees who actually come into contact with customers, thereby increasing orders for products and promoting sales.

(4) The question output means (for example, the "question output unit 33" in FIG. 3) provides a request from the employee (for example, the above-mentioned request) or an identification mark or service posted on the product. The question data to be output is specified based on the identification symbol presented when the question is asked.
As a result, the question is extracted based on the request from the employee, so it is possible to present the question that meets the employee's will.

(5) the storage means (for example, the "storage unit 18" in FIG. 3) further associates and stores the employee ID and the accumulated points acquired by the employee;
The control means (for example, "control section 36" in FIG. 3) compares whether or not the accumulated points exceed a predetermined value, and permits addition of question data according to the comparison result.
As a result, question data can be added according to the value of accumulated points, and the degree of difficulty of correct answers can be changed.

(6) the storage means (for example, the "storage unit 18" in FIG. 3) further associates and stores the employee ID and the cumulative points acquired by the employee;
The control means (for example, "control section 36" in FIG. 3) outputs a result of comparing the cumulative points acquired by the employee and the cumulative points acquired by other employees.
As a result, by comparing the accumulated points of employees, it is possible to provide an incentive to obtain product information.

(7) the storage means (for example, the "storage unit 18" in FIG. 3) further associates and stores the employee ID and the question data answered correctly by the employee;
The control means (for example, "control unit 36" in FIG. 3) acquires sales data related to products or services corresponding to the question data answered correctly by the employee,
The control means (for example, the "control unit 36" in FIG. 3) determines the relationship between the employee who answered the question data corresponding to the specific product or service and the sales data. Calculate
As a result, it is possible to grasp how much the correct answer rate of questions contributes to an increase in orders for products and promotion of sales.

(8) the storage means (for example, the "storage unit 18" in FIG. 3) stores the employee ID and the usage conditions of the points associated with the employee ID;
The terms of use specify the period of use and the purpose of use (for example, regular investment, use of hot spring facilities only, etc.).
As a result, the usage period and purpose of use of points held by employees will be set as usage conditions. operation becomes possible.

(9) the storage means (for example, "storage unit 18" in FIG. 3) stores the total number of points issued for each point type;
When the points associated with the employee ID are added, the control means (for example, the "control section 36" in FIG. 3) deducts points corresponding to the added points from the total number of issued points. Subtract.
As a result, the total number of points granted to employees is managed for each type of point. Planned operation of giving points with is possible.

(10) Specific information receiving means (for example, the 3 "specific information reception unit 37"),
The control means (for example, "control section 36" in FIG. 3) adds points for the employee who receives the specific information.
As a result, the points held by employees are increased or decreased based on evaluations among employees, so evaluations from other employees are possible in addition to conventional evaluations from employers and customers. . As a result, a multifaceted evaluation of the employee is realized.

(11) The storage means (for example, the “storage unit 18” in FIG. 3) stores the ID of the employee who sent the specific information (for example, the number of so-called “likes”) and the specific information is stored in association with the received other employee ID,
The control means (for example, the "control section 36" in FIG. 3) analyzes the relationship between the employee IDs based on the specific information stored in the storage means, and outputs the analysis result to the employee. Output to the shift management device that manages the shift of the ID.
This realizes shift management that takes into consideration the relationship between the employee as the evaluator and the employee as the evaluated person.

Also, (12) the specific information (e.g., the number of so-called "likes") includes action information related to the target action (e.g., information that polite customer service is performed),
The storage means (for example, "storage unit 18" in FIG. 3) stores the action information in association with the specific information,
The control means (for example, "control section 36" in FIG. 3) analyzes the employee ID and the behavior information from which the specific information is obtained, and outputs the analysis results.
This will increase or decrease the points held by the employee based on information about the employee's behavior, so that evaluations from other employees, including colleagues who are closely observing the employee's behavior, will increase. It becomes possible. As a result, a more just evaluation of the employee is realized.

(13) The information processing method to which the present invention is applied is
a storage step of associating and storing an employee ID identifying an employee and points held by the employee;
a question output step of outputting question data (for example, the above-mentioned "employee quiz") regarding a predetermined product or service;
an answer acceptance step of accepting answer data from the employee in response to the output question data;
a control step of adding or subtracting points associated with the employee ID stored in the storing step based on the answer data received by the answer receiving step;
Prepare.
As a result, employees are presented with questions about products, etc., and points are given to employees according to the content of their answers, allowing employees to acquire knowledge about products, etc., while having fun like playing games. can. As a result, it is possible to promote the acquisition of knowledge about products by the employees who actually come into contact with customers, thereby increasing orders for products and promoting sales.

(14) The program to which the present invention is applied is
a storage step of associating and storing an employee ID identifying an employee and points held by the employee;
a question output step of outputting question data (for example, the above-mentioned "employee quiz") regarding a predetermined product or service;
an answer acceptance step of accepting answer data from the employee in response to the output question data;
a control step of adding or subtracting points associated with the employee ID stored in the storing step based on the answer data received by the answer receiving step;
is a program that causes a computer to execute
As a result, questions about products are presented to employees, and points are given to employees according to the contents of the answers to those questions, so employees can acquire knowledge about products, etc. while having fun like a game. . As a result, it is possible to promote the acquisition of knowledge about products by the employees who actually come into contact with customers, thereby increasing orders for products and promoting sales.

1: management server, 2: supplier terminal, 3: employee terminal, 4: employer terminal, 11: CPU, 18: storage unit, 19: communication unit, 31: information acquisition unit, 32: question registration unit, 33 : question output unit, 34: answer reception unit, 35: correct answer determination unit, 36: control unit, 37: specific information reception unit, S: information processing system, N: network

Claims (14)

1. storage means for storing in association with an employee ID identifying an employee and points held by the employee;
   question output means for outputting question data about a predetermined product or service;
   answer acceptance means for accepting answer data from the employee in response to the output question data;
   control means for adding or subtracting points associated with the employee ID stored in the storage means based on the answer data received by the answer receiving means;
   Information processing device with
2. the storage means stores the question data and correct answer data corresponding to the question data;
   The question output means outputs question data randomly selected from the plurality of question data stored in the storage means,
   The control means reads out the answer data accepted by the answer acceptance means and the correct data corresponding to the question data related to the accepted answer data from the storage means and compares the answer data, and based on the comparison result, stores the answer data. adding or subtracting the points associated with the employee ID stored in the means;
   The information processing device according to claim 1 .
3. the storage means stores icon data corresponding to the output question data;
   The control means compares the answer data received by the answer receiving means with the correct answer data stored in the storage means, and outputs the icon data based on the comparison result.
   The information processing apparatus according to claim 2.
4. The question output means specifies the question data to be output based on a request from the employee, an identification mark posted on a product, or an identification mark presented when the service is provided.
   The information processing device according to claim 1 .
5. the storage means further associates and stores the employee ID and the accumulated points acquired by the employee;
   The control means compares whether or not the accumulated points exceed a predetermined value, and permits addition of question data according to the comparison result.
   The information processing device according to claim 1 .
6. the storage means further associates and stores the employee ID and the accumulated points acquired by the employee;
   The control means outputs a result of comparing the cumulative points acquired by the employee and the cumulative points acquired by other employees.
   The information processing device according to claim 1 .
7. the storage means further associates and stores the employee ID and the question data answered correctly by the employee;
   The control means acquires sales data related to goods or services corresponding to the question data answered correctly by the employee;
   The control means calculates a relationship between the employee who answered the question data corresponding to the specific product or service and the sales data.
   The information processing device according to claim 1 .
8. The storage means stores the employee ID and usage conditions of the points associated with the employee ID;
   The terms of use specify the expiration date and the purpose of use,
   The information processing device according to claim 1 .
9. The storage means stores the total number of issued points issued for each point type,
   When the points associated with the employee ID are added, the control means subtracts points corresponding to the added points from the total number of issued points.
   The information processing device according to claim 1 .
10. Another employee different from the employee further comprises specific information reception means for receiving specific information to be sent to the employee,
    The control means adds points for the employee who received the specific information.
    The information processing device according to claim 1 .
11. the storage means associates and stores the employee ID that sent the specific information and the other employee ID that received the specific information;
    The control means analyzes the relationship between the employee IDs based on the specific information stored in the storage means, and outputs the analysis result to a shift management device that performs shift management of the employee IDs. ,
    The information processing apparatus according to claim 10.
12. The specific information includes action information related to the target action,
    the storage means stores the behavior information in association with the specific information;
    The control means analyzes the employee ID from which the specific information is obtained and the behavior information, and outputs the analysis result.
    The information processing device according to claim 11 .
13. a storage step of associating and storing an employee ID identifying an employee and points held by the employee;
    a question output step of outputting question data about a predetermined product or service;
    an answer acceptance step of accepting answer data from the employee in response to the output question data;
    a control step of adding or subtracting points associated with the employee ID stored in the storing step based on the answer data received by the answer receiving step;
    An information processing method comprising
14. a storage step of associating and storing an employee ID identifying an employee and points held by the employee;
    a question output step of outputting question data about a predetermined product or service;
    an answer acceptance step of accepting answer data from the employee in response to the output question data;
    a control step of adding or subtracting points associated with the employee ID stored in the storing step based on the answer data received by the answer receiving step;
    A program that causes a computer to run

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