JP7254001B2 - Personnel recruitment support system, personnel recruitment support method and computer program - Google Patents

Description

The present invention relates to a staffing support system, a staffing support method, and a computer program.

Conventionally, there has been proposed a system for allocating personnel in a factory according to the abilities of users (see, for example, Patent Document 1). According to such a system, personnel can be placed where the user's ability can be utilized.
By the way, in recent years, the retail and service industries have been supported not only by fixed-term employees (hereinafter referred to as "part-time workers") as well as indefinite-term employees (hereinafter referred to as "regular employees").

JP 2010-244716 A

Compared to full-time employees, part-time employees have a fixed employment period. For this reason, it is not uncommon for employees to work elsewhere after their employment period expires. Hiring of part-time workers is conventionally limited to individual companies and stores, making it difficult to secure young part-time workers as the population ages. Therefore, there has been a demand for a mechanism for hiring part-time workers that has a high degree of freedom and that matches the ability and experience of the company. Also, for those who work part-time, there is a demand for a mechanism that enables them to work with a high degree of freedom.
In view of the above circumstances, the present invention aims to provide a technology capable of realizing a highly flexible system of part-time employment and employment according to ability and experience.

One aspect of the present invention is an evaluation unit that performs evaluation according to the ability of fixed-term employment or fixed-term employment employees, and a provision unit that provides evaluation results of the employees to a plurality of companies that employ fixed-term employment. and, if a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee is notified in advance By referring to the information about the employee registered in the above or the information about the company desired by the employee, the employee is provided with information on multiple workplaces in the same company or in different companies desired by the employee. and a telephone answering unit that conducts a language test by telephone when the employee who desires fixed-term employment is a foreigner, and the provision unit is provided with the employee who desires fixed-term employment In this personnel recruitment support system , when the employee is a foreigner, the result of the language test is provided to the plurality of companies together with the evaluation result .
One aspect of the present invention is an evaluation unit that performs evaluation according to the ability of fixed-term employment or fixed-term employment employees, and a provision unit that provides evaluation results of the employees to a plurality of companies that employ fixed-term employment. and, if a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee is notified in advance By referring to the information about the employee registered in the above or the information about the company desired by the employee, the employee is provided with information on multiple workplaces in the same company or in different companies desired by the employee. and a telephone answering unit that conducts training for the fixed-term employees by telephone.

One aspect of the present invention is the staff recruitment support system described above, wherein the workplace includes work to be done at a store and work different from the store work, and the notification unit The employee who wishes to work is notified of the place of employment for work other than the store work performed within a predetermined area.

One aspect of the present invention is the personnel recruitment support system described above, further comprising a shift determination unit that determines a shift at the workplace based on the requested shift pattern and the employee's work situation.

According to one aspect of the present invention, a computer performs an evaluation step in which an evaluation is performed according to the ability of an employee who desires fixed-term employment or is employed on a fixed-term basis, and a plurality of companies that employ fixed-term employment are provided with the evaluation results of the employee. and when a notification of employment is obtained from one of the plurality of companies based on the evaluation result, or when a notification requesting workers is obtained from the company, the employee By referring to the information about the employee registered in advance by the employee or the information about the company desired by the employee, the information of multiple workplaces of the same company or different companies desired by the employee a notification step of notifying the employee; and a telephone answering step of conducting a language test over the phone if the employee who desires the fixed-term employment is a foreigner, and in the providing step, the fixed-term employment If the employee who desires to be a foreigner is a foreigner, the result of the language test is provided to the plurality of companies together with the result of the evaluation.
According to one aspect of the present invention, a computer performs an evaluation step in which an evaluation is performed according to the ability of an employee who desires fixed-term employment or is employed on a fixed-term basis, and a plurality of companies that employ fixed-term employment are provided with the evaluation results of the employee. and when a notification of employment is obtained from one of the plurality of companies based on the evaluation result, or when a notification requesting workers is obtained from the company, the employee By referring to the information about the employee registered in advance by the employee or the information about the company desired by the employee, the information of multiple workplaces of the same company or different companies desired by the employee The personnel recruitment support method includes a notification step of notifying an employee, and a telephone answering step of conducting training for the fixed-term employee by telephone.

One aspect of the present invention is an evaluation step of performing an evaluation according to the ability of an employee who desires fixed-term employment or is employed for a fixed term, and a provision step of providing the evaluation results of the employee to a plurality of companies that employ fixed-term employment. and, if a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee is notified in advance By referring to the information about the employee registered in the above or the information about the company desired by the employee, the employee is provided with information on multiple workplaces in the same company or in different companies desired by the employee. and a telephone answering step of conducting a language test by telephone if the employee who desires the fixed-term employment is a foreigner, and in the providing step, the fixed-term employment A computer program for providing the results of the language test to the plurality of companies together with the results of the evaluation when the desired employee is a foreigner.
One aspect of the present invention is an evaluation step of performing an evaluation according to the ability of an employee who desires fixed-term employment or is employed for a fixed term, and a provision step of providing the evaluation results of the employee to a plurality of companies that employ fixed-term employment. and, if a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee is notified in advance By referring to the information about the employee registered in the above or the information about the company desired by the employee, the employee is provided with information on multiple workplaces in the same company or in different companies desired by the employee. and a telephone answering step of conducting training for the fixed-term employee by telephone.

According to the present invention, it is possible to realize a mechanism for hiring and working part-time workers with a high degree of freedom according to ability and experience.

It is a figure which shows the functional structure of the personnel recruitment support system of this invention. It is a schematic block diagram showing the functional composition of the management device in this embodiment. It is a figure which shows the specific example of the user registration information in this embodiment. It is a figure which shows the specific example of the user relevant information in this embodiment. It is a figure which shows the specific example of the grant point database in this embodiment. FIG. 10 is a sequence diagram showing the flow of part-time job hiring processing of the personnel hiring support system according to the present embodiment; FIG. 10 is a sequence diagram showing the flow of part-time job hiring processing of the personnel hiring support system according to the present embodiment; FIG. 10 is a sequence diagram showing the flow of test processing by telephone in the personnel recruitment support system according to the present embodiment; FIG. 10 is a sequence diagram showing the flow of training processing in the personnel recruitment support system according to the present embodiment; FIG. 10 is a sequence diagram showing the flow of part-time job hiring processing of the personnel hiring support system according to the present embodiment; It is a figure for demonstrating the determination method of a shift in this embodiment.

An embodiment of the present invention will be described below with reference to the drawings.
FIG. 1 is a diagram showing the functional configuration of a personnel recruitment support system 100 of the present invention. The personnel recruitment support system 100 includes a user terminal 10 , a management device 20 and a manager device 40 . The user terminal 10 and the management device 20 are communicably connected via the network 1 or the voice network 2 . In addition, the hiring company 30 is communicably connected to the management device 20 via the network 3 , and the administrator device 40 is communicatively connected via the network 4 . Networks 1, 3 and 4 may be networks configured in any way. For example, networks 1, 3 and 4 are the Internet. The voice network 2 may be any line as long as it allows voice transmission. For example, the voice network 2 uses communication standards in radio mobile communication technology such as telephone lines (analog lines, digital lines), mobile phone lines (3G (3rd Generation), 4G, 5G, LTE (Long Term Evolution), etc.). lines) and IP telephone lines.

The user terminal 10 is a terminal operated by a user who desires a part-time job. In this embodiment, a part-time worker is an employee employed by a company based on a labor contract with a fixed term, that is, a fixed-term employee. The user terminal 10 is configured by, for example, an information processing device such as a smart phone, a tablet terminal, or a personal computer. In this embodiment, part-time employees include student part-timers, part-timers, temporary employees, contract employees, and the like. The user terminal 10 performs pre-registration of part-time jobs according to the user's operation.

In this embodiment, part-time jobs include those who work at a store and those who do business other than store operations. A part-time job at a store is a part-time job at a store such as a retail store (for example, a supermarket, a convenience store, etc.) or a restaurant. The work of part-time workers working in a store includes the work performed in the store, such as customer service, product stocking, cashiering, and cooking. A part-time job that does business other than store business is a part-time job for the elderly. Part-time jobs that are different from store work include sorting trash, delivering products, air conditioning, cleaning toilets, cleaning ashtrays, and picking up trash in parking lots. The user pre-registers for either a part-time job that works at the store or a part-time job that does business other than the store business.

The management device 20 registers the part-time job of the user of the user terminal 10 and gives the user skill points as evaluation criteria. Skill points, which serve as user evaluation criteria, are given according to the user's abilities and actions. Some examples of user abilities and behaviors to which point skill points are given include: being able to work as a cashier, being able to serve customers, understanding business rules, years of part-time job experience, degree of understanding of store operations, experienced chain stores, Examples include being able to operate a store, having shifts for a predetermined number of days (for example, 5 days) or more per week, and the like. It should be noted that the user's abilities and actions to which skill points are given need not be limited to the above. The assigned skill points are used as criteria for hiring part-time workers at the hiring company 30 .

The hiring company 30 is a company that manages a store (employment place) where the user of the user terminal 10 works as a part-time job or a company that introduces a work store (employment place). Employing company 30 provides a place of employment for a user to work as a part-time job by looking at the user's ability and skill points held in management device 20 .

Next, an example of operation of the personnel recruitment support system 100 will be described.
First, the user operates the user terminal 10 to perform pre-registration of part-time jobs (here, pre-registration of part-time workers working at the store). After registration, if the user is from his or her home country (for example, if the user is a part-time worker in Japan and the user is Japanese), the recruiting company 30 selects and determines whether or not to employ the user.
On the other hand, if the user is a foreigner, a telephone language test is conducted as a primary selection, and based on the results, the hiring company 30 determines whether or not the user is selected and hired.
When employed, the management device 20 gives skill points to the user. Furthermore, depending on the number of skill points, requests from other stores (stores that are returning home), temporary part-time jobs for events, etc., and requests from the hiring company 30 at the time of "short-term part-time job hiring" when there is a shortage of workers for shifts. And if you work at that time, part-time job skills will be granted.
The above is an example of the operation of the personnel recruitment support system 100 . In this way, according to the present invention, a user who has been employed as a part-time worker can work not only at the store where she was employed, but also at a branch of the same store, another store, or another type of industry. In other words, you can share your part-time job.

FIG. 2 is a schematic block diagram showing the functional configuration of the management device 20 in this embodiment. The management device 20 includes a first communication section 21 , a second communication section 22 , a control section 23 and a storage section 24 .
The first communication unit 21 communicates with another device via a network. For example, the first communication unit 21 communicates with the user terminal 10 , the server of the hiring company 30 and the administrator device 40 .
The second communication unit 22 communicates with other devices via the voice network 2 . For example, the second communication unit 22 performs voice communication with the user terminal 10 .

The control unit 23 is configured using a processor such as a CPU (Central Processing Unit) and a memory. The control unit 23 functions as a data registration unit 231, a telephone answering unit 232, an evaluation unit 233, a provision unit 234, a notification unit 235, and a shift determination unit 236 by executing programs.

The data registration unit 231 registers registration information transmitted from the user terminal 10 in the storage unit 24 .
The telephone answering unit 232 answers an incoming call from the user terminal 10 . Specifically, the telephone answering unit 232 is an IVR (Interactive Voice Response), and automatically responds according to the incoming call destination from the user terminal 10 .

The evaluation unit 233 performs evaluation according to the ability of the user. The evaluation unit 233 provides information that serves as a user's evaluation criteria according to the evaluation result. In the present embodiment, an example will be described in which the evaluation unit 233 gives skill points according to the user's ability as an evaluation according to the user's ability. Note that points have been described as an example of information that serves as a user's evaluation criteria, but other information may also be used. A skill point is a point shared among the hiring companies 30 according to the ability of the user.

The providing unit 234 provides the hiring company 30 with information on a user who desires a part-time job or a user who has been hired for a part-time job in response to a request from the hiring company 30 . The range to which the providing unit 234 provides information may be the same hiring company 30 or a plurality of hiring companies 30 . For example, if a certain recruiting company 30 has stores A to C and the user works part-time at store A, the providing unit 234 may provide information on the user to stores A to C, or to stores other than stores A to C. It may also be provided to stores of other employing companies 30.

The notification unit 235 notifies the user terminal 10 of the content of the notification from the hiring company 30 . For example, the notification unit 235 notifies the employee's user terminal 10 of information on a plurality of workplaces in the same company or workplaces in different companies desired by the employee hired based on the evaluation result by the evaluation unit 233. do.
The shift determination unit 236 determines a shift for one store based on the user's work situation and the requested shift pattern.

The storage unit 24 stores user registration information 241 , user-related information 242 , question content 243 , user answers 244 , educational voice data 245 and grant point database 246 . The storage unit 24 is configured using a storage device such as a magnetic hard disk device or a semiconductor storage device.
The user registration information 241 is registration information registered by the data registration unit 231 . The user registration information 241 may be tabulated and registered as shown in FIG. FIG. 3 is a diagram showing a specific example of the user registration information 241 in this embodiment. As shown in FIG. 3, the user registration information 241 has a plurality of records representing information about users who have pre-registered for part-time jobs. The record has values for user ID, user name, basic information, part-time job information, and user request.
The user ID represents identification information for identifying a user who has pre-registered for a part-time job.
The user name represents the name of the user who pre-registered for a part-time job.
The basic information is information that should normally be written in a resume, such as the user's age, address, telephone number, e-mail address, and educational background. The part-time job information represents the past part-time job history of the user who has pre-registered for part-time jobs. In FIG. 3, as part-time job information, information such as the presence or absence of experience, the number of years of experience, the stores experienced, the content of work, and past shifts are registered.

The presence/absence of experience indicates whether or not the person has experienced a part-time job in the past. If the person has had a part-time job in the past, "Yes" is registered in the item of experience, and if the person has never experienced a part-time job, "No" is registered in the item of experience.
The number of years of experience represents the number of years of part-time jobs experienced in the past. For example, the number of years of experience may be the number of years for each part-time job experienced, or the total number of years of all part-time jobs.

The experience store represents a part-time job store experienced in the past.
The work content represents the work content of part-time jobs experienced in the past. For example, the business content may be content that indicates what kind of business the employee has been involved in, such as cashier, meal manager, or clerical worker.
The past shifts represent the shifts (dates, time zones) during which the part-time job was actually worked in the past.

Returning to FIG. 2, the description of the management device 20 is continued.
The user related information 242 is information related to users registered in the user registration information 241 . The user-related information 242 is, for example, information on the user's current part-time job, ability, total number of skill points, and the like. The user-related information 242 may be tabulated and registered as shown in FIG. FIG. 4 is a diagram showing a specific example of the user-related information 242 in this embodiment. The user-related information 242 has a plurality of records representing information about characteristics of users who have pre-registered for part-time jobs. The record represents user ID, user name, current part-time job information, ability, and total number of skill points.

The user ID represents identification information for identifying a user who has pre-registered for a part-time job.
The user name represents the name of the user who pre-registered for a part-time job.
The current part-time job information represents information about the current part-time job of the user who has been employed as a part-time job. In the example shown in FIG. 4, the current shift and store information are registered as the current part-time job information. The current shift represents the shift (eg, date, day of the week, start time, end time) at the store where the user is currently working after being hired part-time. Store information represents information (for example, store name, branch name, etc.) where a user who has been employed as a part-time worker is currently working. The current shift and store information are acquired from the hiring company 30 that has hired the user as a part-time worker.

Abilities are skills that a user has. For example, the abilities include the skills that the user has (for example, the ability to operate cash registers, the ability to deal with foreigners, the ability to apologize, etc.) and experience (part-time job experience, immigration experience, volunteer experience, etc.). The ability may be registered in advance by the user, or may be obtained through data linkage with the hiring company 30 . The following methods are conceivable as a method of acquiring information on a user's ability by data linkage with the hiring company 30 . For example, the first communication unit 21 can obtain information on the period during which the user worked (for example, the period of the part-time job) by linking data with the server of the hiring company 30 where the user worked part-time. good.
The total number of skill points represents the total number of skill points given to the user.

Returning to FIG. 2, the description of the management device 20 is continued.
The question content 243 is a question content recorded in advance as a response to a telephone inquiry from a customer or the like. In this embodiment, the question content 243 is a pre-recorded question content at the time of hiring a foreigner.
The user answer 244 is the user's answer to the question content 243 .

The educational voice data 245 is voice data recorded in advance for part-time job training. The educational voice data 245 is registered as voice data of the content necessary for business by the owner or person in charge of the employing company 30 .
The given point database 246 is a database in which information on points given according to user evaluation results is registered. The granted point database 246 may be tabulated and registered as shown in FIG.

FIG. 5 is a diagram showing a specific example of the imparted point database 246 in this embodiment. The granted point database 246 has a plurality of records representing information on conditions for granting skill points. A record has values for abilities or behaviors and privileges. Abilities or behaviors represent the user's abilities or behaviors for which skill points are awarded. Granted skill points represent skill points granted to the user according to ability or behavior.

In the example shown in FIG. 5, multiple records are registered in the granted point database 246 . In FIG. 5, the record registered at the top of the imparted point database 246 has an ability or action value of "can register" and an imparted skill point value of "○○". That is, if the user is "capable of registering", the user is given skill points "○○".

FIG. 6 is a sequence diagram showing the flow of part-time job hiring processing of the personnel hiring support system 100 in this embodiment. Note that FIG. 6 describes the part-time job hiring process when the user pre-registers for a part-time job at a store.
The user operates the user terminal 10 to perform pre-registration of part-timers working at the store (step S101). For example, the user pre-registers for a part-time job at a store by inputting various information shown in FIG. The user terminal 10 transmits the input registration information to the management device 20 (step S102).

The first communication unit 21 of the management device 20 receives the registration information transmitted from the user terminal 10 . The first communication unit 21 outputs the received registration information to the control unit 23 . The data registration unit 231 registers the registration information output from the first communication unit 21 as the user registration information 241 (step S103). Note that the management device 20 may provide incentives to users who have pre-registered.
The providing unit 234 provides the newly registered registration information to the hiring company 30 (step S104).

The hiring company 30 refers to the registration information transmitted from the management device 20 and determines whether or not to employ the user (step S105). The server of the employing company 30 transmits the employment information including whether or not the employment is possible to the management device 20 (step S106).
The first communication unit 21 of the management device 20 receives the employment information transmitted from the server of the hiring company 30 . Here, it is assumed that the employment information includes employment. In this case, the evaluation unit 233 gives skill points to the employed user (step S106). Specifically, the data registration unit 231 registers the user ID and user name of the employed user in the user-related information 242 . After that, the evaluation unit 233 assigns skill points to the total skill point item of the record of the employed user among the records registered in the user-related information 242 .

By the above processing, the user can work part-time at the registered store. Assume that the hiring company 30 requests a part-time job at another store (step S108). A request for a part-time job at another store in the hiring company 30 may be due to a shortage of workers due to an event or staff vacancies. The hiring company 30 requests a part-time job from the management device 20 (step S109). The part-time job request includes information on the part-time job store, business content, area, and the like. The management device 20 transmits a request for a part-time job requested by the hiring company 30 to the user terminal 10 of the corresponding user.

Specifically, the notification unit 235 refers to the user registration information 241 and the user-related information 242, and selects a user who is close to the store where the part-time job requested by the hiring company 30 and has a certain number of skill points or more as a candidate. select. Then, the notification unit 235 transmits a part-time job request to the user terminal 10 of the selected candidate user via the first communication unit 21 . This makes it possible to secure staff who are understaffed.

Note that FIG. 6 shows a configuration in which the user is requested to work part-time when there is a labor shortage at the hiring company 30 side. On the other hand, if the user is in another area due to his or her parents' home or travel, and wants to work part-time for a short period of time, the system may be configured so that the user can work part-time. For example, assume that the user operates the user terminal 10 to transmit information to the management device 20 indicating that the user wishes to work part-time at the current location. The management device 20 transmits the information transmitted from the user terminal 10 to the hiring company 30 . The hiring company 30 determines whether or not a part-time job can be carried out at the place where the user is currently located by looking at the ability and skill points of the user who desires a part-time job. For example, the hiring company 30 may decide that if the user's ability or skill points exceed a certain standard, the user can be hired on the same day without an interview. In this case, the user can work part-time if the user is at home or in another area due to travel or the like and wants to work part-time for a short period of time.

FIG. 7 is a sequence diagram showing the flow of part-time job hiring processing of the personnel hiring support system 100 in this embodiment. Note that FIG. 7 describes part-time job hiring processing when the user is a foreigner. In FIG. 7, the same processing as in FIG. 6 is given the same reference numerals as in FIG. 6, and the description thereof is omitted.
After completing the transmission of the registration information, the user conducts a test by telephone (step S201). The test by telephone may be performed by notifying the user terminal 10 of the telephone number for conducting the test by telephone from the management apparatus 20 after the registration information reaches the management apparatus 20 . In addition, it may be displayed in advance on the part-time job pre-registration screen that foreign users must take a test by telephone. The results of the telephone test are provided to the hiring company 30 via the management device 20 (step S202). Specifically, the telephone answering unit 232 of the management device 20 registers the telephone test result in the user answer 244 . After that, the providing unit 234 provides the recruiting company 30 with the telephone test results registered in the user answers 244 . The hiring company 30 decides whether or not to hire the person based on the results of the telephone test in addition to the registration information (step S203).

FIG. 8 is a sequence diagram showing the flow of test processing by telephone in the personnel recruitment support system 100 according to this embodiment.
The user operates the user terminal 10 to contact the telephone number of the employer (step S301). The telephone answering unit 232 of the management device 20 responds to incoming calls from the user terminal 10 to the telephone number of the hiring company in order according to the question content 243 . Specifically, first, the telephone answering unit 232 starts voice guidance (step S302). For example, the telephone answering section 232 provides audio guidance such as "Thank you for calling. This is ○○. We are currently accepting part-time job applications on this phone. Please answer according to the questions in the guidance. We will contact you directly based on the information you have provided to those who come for an interview."

Next, the telephone answering unit 232 outputs to the user terminal 10 a voice prompting the user to enter the code of the desired store according to the question content 243 (step S303). For example, the telephone answering unit 232 outputs to the user terminal 10 a voice prompting the user to enter the code of the store where the employee wishes to work, such as "Please enter the code of the store where you would like to work by pressing the push button of the telephone." do.
In response to this, the user operates the user terminal 10 to input the code of the desired store. For example, the user operates the user terminal 10 and selects the desired store code with a push button (step S304). The user terminal 10 notifies the management device 20 via the voice network 2 of the selected store code for which the user wishes to work.

When the answer to the input of the code of the desired store is obtained, the telephone answering section 232 outputs to the user terminal 10 a voice requesting the input of the next name according to the question content 243 (step S305). For example, the telephone answering unit 232 outputs to the user terminal 10 a voice prompting the user to enter a name, such as "Speak your name after the dial tone. When finished, press the button on the telephone."
In response to this, the user inputs his/her own name into the user terminal 10 and then operates the user terminal 10 to select a button (step S306). The user terminal 10 notifies the management device 20 of the recorded voice via the voice network 2 .

When the answer to the input of the name is obtained, the telephone answering section 232 outputs a voice requesting the input of the age to the user terminal 10 according to the question content 243 (step S307). For example, the telephone answering unit 232 outputs to the user terminal 10 a voice such as "Please input your age using the push button of the telephone."
In response to this, the user operates the user terminal 10 to input his or her own age. For example, the user operates the user terminal 10 to select a push button with a number corresponding to his/her age (step S308). The user terminal 10 notifies the management device 20 of the selected push button information via the voice network 2 .

When the answer to the input of the age is obtained, the telephone answering unit 232 outputs to the user terminal 10 a voice requesting the input of the contact information according to the question content 243 (step S309). For example, the telephone answering unit 232 may say, "Is the current call '0X0-0000-0000' correct for the contact address?" Please enter (1) with the push button. ” is output to the user terminal 10 .
In response to this, the user operates the user terminal 10 to perform a contact input operation. For example, the user operates the user terminal 10 to select the push button (1) (step S310). The user terminal 10 notifies the management device 20 of the selected push button information via the voice network 2 .

When the answer to the input of the contact information is obtained, the telephone answering unit 232 outputs to the user terminal 10 a voice requesting the input of part-time job experience according to the question content 243 (step S311). For example, the telephone answering unit 232 outputs (1) if the part-time job experience is one year or longer, and ( If you have no part-time job experience, press (3).” is output to the user terminal 10 .
In response to this, the user operates the user terminal 10 to perform part-time job experience input operation. For example, the user operates the user terminal 10 and selects a number push button related to his or her part-time job experience (step S312). The user terminal 10 notifies the management device 20 of the selected push button information via the voice network 2 .

When the answer to the part-time job experience input is obtained, the telephone answering section 232 outputs a voice indicating the end to the user terminal 10 according to the question content 243 (step S313). For example, the telephone answering unit 232 sends a voice such as "That's all the questions. If you proceed to the interview, we will contact you again. Thank you very much for your application." Output to terminal 10 . In addition, the telephone answering unit 232 registers the user's answer obtained in the process of FIG. 8 as the user's answer 244 .
The hiring company 30 confirms the user response 244 registered in the management device 20 via the server (step S314). It should be noted that user responses 244 may be provided to hiring company 30 at the request of hiring company 30 .
By performing the above processing, it is possible to obtain a response from a foreigner who responds to the telephone.

FIG. 9 is a sequence diagram showing the flow of training processing in the personnel recruitment support system 100 according to this embodiment.
In the management device 20, voice data necessary for business by the owner or person in charge is registered in advance as the educational voice data 245 (step S401). The user operates the user terminal 10 to contact the telephone number for training (step S402). The telephone answering unit 232 of the management device 20 outputs the voice data registered as the educational voice data 245 to the user terminal 10 in response to the incoming call to the telephone number for training from the user terminal 10 (step S403). . As a result, the educational audio data 245 flows to the user terminal 10 . The telephone answering unit 232 registers the fact that the training voice data 245 has been confirmed in association with the telephone number of the incoming call to the telephone number for training (step S404). The hiring company 30 confirms through the server whether or not training is being conducted (step S405).

FIG. 10 is a sequence diagram showing the flow of part-time job hiring processing of the personnel hiring support system 100 in this embodiment. Note that FIG. 10 describes the part-time job hiring process when the user pre-registers for a part-time job (area-type part-time job) that performs business other than store business.
The user operates the user terminal 10 to perform pre-registration of a part-time job that performs business other than store business (step S501). For example, a user can perform work other than store work by inputting various information shown in FIG. Pre-register for part-time jobs. The user terminal 10 transmits the input registration information to the management device 20 (step S502).

The first communication unit 21 of the management device 20 receives the registration information transmitted from the user terminal 10 . The first communication unit 21 outputs the received registration information to the control unit 23 . The data registration unit 231 registers the registration information output from the first communication unit 21 as the user registration information 241 (step S503). Note that the management device 20 may provide incentives to users who have pre-registered.
The first communication unit 21 transmits the coverage area information to the user terminal 10 (step S504). The coverage area information is information for allowing the user to select an area to be in charge of, with a predetermined range of areas defined as one area.

The user of the user terminal 10 selects the area he or she wishes to be in charge of based on the area information transmitted from the management device 20 (step S505). At this time, the user of the user terminal 10 also selects possible work as a part-time job. For example, the user selects work that can be performed as a part-time job from work such as sorting garbage in a store, delivering products, air conditioning, cleaning toilets, cleaning ashtrays, and picking up garbage in a parking lot. The user terminal 10 transmits the selected selection information to the management device 20 (step S506).
The first communication unit 21 of the management device 20 receives the selection information transmitted from the user terminal 10 . The first communication unit 21 outputs the received selection information to the control unit 23 . The data registration section 231 registers the selection information output from the first communication section 21 as the user-related information 242 .

It is assumed that the hiring company 30 registers the area in charge and the work (step S507). The hiring company 30 notifies the management device 20 of the responsible area and business (step S508). The notification unit 235 determines the user's assigned area and business content based on the information registered by the user and the assigned area and business from the recruiting company 30 (step S509). The notification unit 235 transmits the determined area of responsibility and business content to the user terminal 10 via the first communication unit 21 .
The user of the user terminal 10 inputs whether or not to be in charge based on the area in charge and the content of work transmitted from the management device 20 (step S511). The user terminal 10 transmits information as to whether or not the user is in charge to the management device 20 (step S512).
The providing unit 234 provides the hiring company 30 with user information and area information that can be in charge based on the information on whether or not the user can be in charge, which is transmitted from the user terminal 10 (step S513).

FIG. 11 is a diagram for explaining a shift determination method according to the present embodiment.
As shown in FIG. 11 , the shift determination unit 236 of the management device 20 determines shifts for one store based on the requested shift pattern 51 and the user's work situation 52 . Specifically, the shift determination unit 236 has an optimization purpose and constraints registered in advance. and the work situation 52 of the user, shifts for one store are determined. The shift determination unit 236 provides the determined shift to the hiring company 30, and if there is any correction, determines the shift again by reflecting the corrections. The required shift pattern 51 is notified from the hiring company 30 to the management device 20 . The work status 52 of the user can be grasped based on the user related information 242 .

According to the personnel recruitment support system 100 configured as described above, skill points are given according to the abilities of fixed-term employees, and based on the given skill points, the user can select a plurality of employees as necessary. Recruitment is performed within the recruiting company 30 so that the person can work at a part-time job (for example, a different store of the same company). As a result, companies can freely employ users according to their ability and experience, for example, by excluding the first test. In addition, the user can work part-time not only at a fixed place, but also when returning home or traveling. Therefore, it is possible to realize a system of part-time employment and employment with a high degree of freedom according to ability and experience.

In addition, when the user is a foreigner, the personnel recruitment support system 100 conducts a language test using an automatic response mechanism. As a result, the hiring company 30 can narrow down the users to be interviewed simply by looking at the results of the language test. That is, there is no need to interview all foreign users who have registered for part-time jobs. Therefore, the time required for hiring can be reduced.

The staff recruitment support system 100 employs not only part-time workers who work in stores, but also part-time workers who perform tasks other than store operations. This will increase employment opportunities for the elderly. Therefore, it can contribute to some activities of the Sustainable Development Goals (SDGs) by securing a labor force in an aging society and expanding workplaces for the elderly.

The staff recruitment support system 100 provides pre-training by voice of the owner or manager of the hiring company 30 to the employees who have been hired as part-time workers. By training the voice over the phone, it is possible to make the trainee aware that he or she is in a position of responsibility rather than showing the video. Furthermore, although there is a lot of turnover of part-time employees and the cost of training is limited, it is possible to maintain quality and improve manners in a simple manner.

The hiring company 30 can grasp the user's skill based on the user's skill points. As a result, the company can grasp the user's technology and humanity in advance. As a result, since the company can know the user's information, it is possible to reduce labor costs by hiring without an interview, and to find a user who has the skills desired by the company. Furthermore, it can contribute to some activities of the Sustainable Development Goals (SDGs).

<Modification>
The hourly wage may be increased when the skill points become constant.
Some functional units included in the management device 20 may be included in another housing. For example, the telephone answering unit 232 included in the management device 20 may be provided in another housing and configured as a telephone answering device. Further, for example, the shift determination unit 236 provided in the management device 20 may be provided in another housing and configured as a shift determination device.
The notification unit 235 sends e-mails and phone calls to employees who are working at other stores in addition to existing part-time employees who have a sudden drop in their part-time job (if there is a person who took a day off). It may be configured to inquire whether or not to enter the shift by contact.
In the present embodiment, the user answers the voice guidance by inputting the button of the user terminal 10, but the operation of inputting the answer to the voice guidance is not limited to this. For example, an operation for inputting an answer to voice guidance may be performed by "voice." With this configuration, the user inputs an answer to the voice guidance by voice. The user terminal 10 interprets the input voice by voice recognition and transmits an answer to the management device 20 . Therefore, when performing an input operation by voice recognition, the user terminal 10 is provided with a voice recognition unit.

Although the embodiment of the present invention has been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and design and the like are included within the scope of the gist of the present invention.

DESCRIPTION OF SYMBOLS 10... User terminal 20... Management apparatus 40... Administrator apparatus 21... 1st communication part 22... 2nd communication part 23... Control part 24... Storage part 231... Data registration part 232... Telephone answering Part 233...Evaluation part 234...Provision part 235...Notification part 236...Shift determination part

Claims (8)

an evaluation department that evaluates employees who desire fixed-term employment or who are employed on a fixed-term basis according to their abilities;
a provision unit that provides evaluation results of the employee to a plurality of companies that employ fixed-term employment;
If a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee pre-registers By referring to the information on the said employee or the information on the company desired by the said employee, information on multiple places of employment of the same company or places of employment of different companies desired by the said employee is sent to the said employee a notification unit that notifies,
A telephone reception department that conducts a language test by telephone when the employee who desires fixed-term employment is a foreigner;
with
The personnel recruitment support system, wherein the providing unit provides the plurality of companies with the results of the language test together with the evaluation results when the employee desiring fixed-term employment is a foreigner. an evaluation department that evaluates employees who desire fixed-term employment or who are employed on a fixed-term basis according to their abilities;
a provision unit that provides evaluation results of the employee to a plurality of companies that employ fixed-term employment;
If a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee pre-registers By referring to the information on the said employee or the information on the company desired by the said employee, information on multiple places of employment of the same company or places of employment of different companies desired by the said employee is sent to the said employee a notification unit that notifies,
A telephone answering department that conducts training for the fixed-term employees by telephone;
personnel recruitment support system. At the place of employment, there are work to be done at the store and work different from the store work,
3. The notification unit according to claim 1 or 2 , wherein the notification unit notifies an employee who desires a job other than the store business of a place of employment for the business other than the store business performed in a predetermined area. Personnel recruitment support system. 4. The personnel recruitment support system according to any one of claims 1 to 3 , further comprising a shift determination unit that determines a shift at a place of work based on the required shift pattern and the work status of the employee. the computer
An evaluation step for evaluating the ability of employees who desire fixed-term employment or who are employed for a fixed term;
a providing step of providing evaluation results of the employee to a plurality of companies hiring for fixed-term employment;
If a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee pre-registers By referring to the information on the said employee or the information on the company desired by the said employee, information on multiple places of employment of the same company or places of employment of different companies desired by the said employee is sent to the said employee a notification step to notify;
A telephone answering step of conducting a language test by telephone when the employee desiring fixed-term employment is a foreigner;
has
In the provision step, if the employee desiring fixed-term employment is a foreigner, the staff recruitment support method provides the plurality of companies with the results of the language test together with the evaluation results. the computer
An evaluation step for evaluating the ability of employees who desire fixed-term employment or who are employed for a fixed term;
a providing step of providing evaluation results of the employee to a plurality of companies hiring for fixed-term employment;
If a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee pre-registers By referring to the information on the said employee or the information on the company desired by the said employee, information on multiple places of employment of the same company or places of employment of different companies desired by the said employee is sent to the said employee a notification step to notify;
a telephone answering step of conducting training for the fixed-term employees by telephone;
Personnel recruitment support method. An evaluation step for evaluating the ability of employees who desire fixed-term employment or who are employed for a fixed term;
a providing step of providing evaluation results of the employee to a plurality of companies hiring for fixed-term employment;
If a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee pre-registers By referring to the information on the said employee or the information on the company desired by the said employee, information on multiple places of employment of the same company or places of employment of different companies desired by the said employee is sent to the said employee a notification step to notify;
A telephone answering step of conducting a language test by telephone when the employee desiring fixed-term employment is a foreigner;
on the computer, and
A computer program for providing, in the provision step, the results of the language test to the plurality of companies together with the results of the evaluation when the employee desiring fixed-term employment is a foreigner. An evaluation step for evaluating the ability of employees who desire fixed-term employment or who are employed for a fixed term;
a providing step of providing evaluation results of the employee to a plurality of companies hiring for fixed-term employment;
If a notice of employment is obtained from one of the plurality of companies based on the evaluation results, or if a notice of request for workers is obtained from the company, the employee pre-registers By referring to the information on the said employee or the information on the company desired by the said employee, information on multiple places of employment of the same company or places of employment of different companies desired by the said employee is sent to the said employee a notification step to notify;
a telephone answering step of conducting training for the fixed-term employees by telephone;
A computer program that causes a computer to execute

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