JP2023166295A - Customer attraction and manpower fixation managing system, and manpower consolidation managing method for customer attraction and manpower fixation managing system - Google Patents

Abstract

To accomplish a customer attraction and manpower fixation managing system which periodically transmits job-hunting information on a job classification desired by a job-hunting person by utilizing a predetermined communication medium, provides the job-hunting information while receiving the feeling to such a transmission, and sufficiently follows the person after getting a job.SOLUTION: A customer attraction and manpower fixation managing system 1 includes a job-hunting person terminal 10 of a job-hunting person and a manpower and customer attraction managing site which provides job-hunting information to the job-hunting person, the job-hunting person terminal and the manpower and customer attraction managing site being communicable with each other via a network. The customer attraction and manpower fixation managing system further includes: associating means for increasing an association between the job-hunting person terminal 10 of the job-hunting person with the manpower and customer attraction managing site 100; and communicating means for establishing a communication between the job-hunting person terminal 10 and the manpower and customer attraction managing site 100, wherein job-hunting information in accordance with the feeling to such a communication is presented.SELECTED DRAWING: Figure 1

Description

The present invention provides a customer attraction/human resource retention management system and a human resource aggregation management method for the customer attraction/human resource retention management system that adapts to job hunting status, employment status, and job status using SNS and SMS available on data terminals operated by job hunters. Regarding.

In recent years, job hunting has become possible online. There are two types of job hunting: people who do it while they are still in school, and people who have already worked in a job when they change jobs. There is also job hunting for part-time jobs.

On the other hand, in recent years, it has become possible to conduct job hunting online using smartphones (also known as high-performance mobile terminals), personal computers, etc. There are patent documents described below that provide such job hunting support.

For example, Patent Document 1 discloses that in a state where a connection between a recruiting company terminal and the main system is established via an SNS system, employees of the recruiting company who are users of the SNS system are extracted together with job information, and this is sent to the SNS user. Remember as a registered employee.

In addition, a social graph relating to employees registered as SNS users is obtained, and a search is made to see if any job seekers are included. If there is a searched job seeker, this is notified to the recruiting company terminal.

Desired job search information is obtained and stored in a state where the connection between the job seeker terminal and the main system is established via the SNS system. In addition, a social graph related to the job seeker is obtained, and a search is made to see if the social graph includes an employee who is registered as an SNS user of the hiring company, and if there is a social graph, this is notified to the job seeker's terminal.

This makes it possible to adjust the timing of hiring and the timing of job hunting by using the SNS system on the Internet. That is, recruiting companies and job seekers can obtain each other's information without directly contacting each other.

On the other hand, Patent Document 2 is a system that presents the expected annual income of engineers on the web. For this reason, we acquire the skills of engineers (for example, the programming languages they have experience with, software frameworks, etc.) and use them to make predictions using income prediction models. Job offers are made to engineers based on this prediction.

Further, Patent Document 3 collects users who have accessed a plurality of sites published on a network, determines attributes based on the frequency of appearance of these word information, and recommends occupations suitable for job seekers.

Patent No. 4798673 Patent No. 6837699 Japanese Patent Application Publication No. 2020-91539

However, even if job seekers find a company that suits them, they are always unsure, and it is common for them to compare information with other companies' websites. Furthermore, even if you get a job, you may end up leaving the job because it is not a good fit for you.

On the other hand, Patent Document 1 mainly utilizes an SNS system to adjust the hiring timing between the recruitment timing and the job search timing, and Patent Document 2 aims to estimate the annual income based on the skills of the accessed engineer. Furthermore, in Patent Document 3, an attribute is determined based on the frequency of words included in inquiry information, etc. of a user who has accessed the service, and service information included in the attribute is provided to the user.

Job advertisements on the web can be expensive if they are posted for a long time, so we want to hire the people we want in the shortest possible time.

Also, when job-hunting, it is better to explain the company's characteristics and good points during the interview, so that the hiring manager can get a feel for how the job-hunter feels or whether other companies are thinking about it as well.

However, all of the above-mentioned patent documents provide only information about the company to job seekers, which is troublesome for job seekers who are also considering other companies. In addition, the patent documents mentioned above do not provide any follow-up to the job seekers after they find employment, so if a company spends a lot of money and time hiring a job seeker and feels that it is not a good fit for them, In some cases, you may quit your job immediately.

The present invention has been made to solve the above problems, and uses SNS and SMS to periodically send job hunting information about job types and benefits desired by job hunters, and to receive their impressions. However, the purpose is to obtain a human resource intensive management system and a human resource management method using the human resource intensive management system, which can improve the retention rate of employees who find employment in companies by providing job hunting information and thorough follow-up after employment. .

In order to solve the above problems, as a first aspect of the present invention, job hunting information according to the recruitment guidelines collected from the recruitment terminal of the human resources recruiter is distributed to the job hunting terminal of the job hunter via a predetermined communication medium. In a customer attraction and human resource retention management system including a human resource attraction management site that provides a service to provide services, an association means for associating the job hunting terminal of the job hunter with the human resources attraction management site, and the job hunting terminal and the human resource attraction management system. and a communication means for communicating with the site, and the human resource attraction management site is characterized in that it presents job hunting information according to the feel of the interaction with the job hunting terminal.

As a second aspect of the present invention, the first predetermined value range of the feeling of the degree of access to the web page related to job hunting on the job hunter terminal is set as the number of recognitions of the company by the job hunter, The second predetermined value range is the number of interested persons, the third predetermined value range is the number under consideration, the fourth predetermined value range is the number of prospective employees, and the fifth predetermined value range is the number of prospective employees, and these are calculated as score values. The feature may be that the information is displayed on the terminal of the person in charge of the company.

As a third aspect of the present invention, the post-joining support processing unit of the human resource retention support site receives and stores joining/leaving completion information indicating that the job-hunting person has joined/leaved the company from a company server. a storage means; a message sending means for reading the entry/leaving completion information at regular intervals and sending a message inquiring about the status to the employee terminal included in the joining/leaving completion information; The present invention is characterized by comprising: a response message storage means for storing in association with the entered resignation completion information; and a turnover score transmitting means for calculating a turnover score based on the response message and transmitting the information on the turnover score to a terminal of a company representative. Good too.

A fourth aspect of the present invention may be characterized in that depending on the degree of the turnover score, it is divided into caution, moderate caution, and no problem, and these are associated with employees and transmitted to the company personnel terminal. .

A fifth aspect of the present invention may include support message transmitting means for transmitting the response message to the counselor terminal and transmitting the support message to the employee terminal.

As a sixth aspect of the present invention, the counselor terminal may be characterized in that it receives support request information for any one of mental care, motivation, salary treatment, and boss-related care in the work environment.
As a seventh aspect of the present invention, as a result of the care between the counselor terminal and the employee terminal, when the employee chooses to retire and becomes a job hunter, the employee terminal responds to the feeling of interaction with the job hunter terminal again. The feature may be that support for presenting job-hunting information can be made available to job-hunters at their own will.

An eighth aspect of the present invention is characterized in that a predetermined communication service is used.

A ninth aspect of the present invention is characterized in that the predetermined communication service is an SNS.

A tenth aspect of the present invention is characterized in that the predetermined communication service is SMS.

An eleventh aspect of the present invention includes a human resources attraction management site that provides a service for distributing job hunting information according to recruitment guidelines collected from a recruiting terminal of a human resources recruiter to a job hunting terminal of a human resources recruiter via a predetermined communication medium. A human resource aggregation management method for a customer attraction/human resource retention management system, which comprises: an association step of associating the job hunter terminal of the job hunter with the human resource acquisition management site; and an association step between the job hunter terminal and the human resource acquisition management site. and a step of presenting job-hunting information according to the feel of the interaction with the job-hunting person's terminal.

As described above, according to the present invention, it is possible to periodically transmit job hunting information on the type of job that a job seeker desires while using a predetermined communication service, and to quantitatively notify companies of the feeling of job hunting. In addition, by providing thorough follow-up after employment, it is possible to improve the retention rate of employees who have joined the company, and it is also possible to create employment by regularly sending out job hunting information for the types of jobs desired by retired employees. can contribute.

The drawings illustrate specific embodiments of the invention and include not only essential features of the invention, but also alternative and preferred embodiments.
1 is a schematic configuration diagram of a customer attraction/human resource retention management system according to the present embodiment. 2 is a flowchart illustrating the basic operation of this embodiment. 5 is a flowchart illustrating a sequence illustrating the operation of this embodiment. 5 is a flowchart illustrating a sequence illustrating the operation of this embodiment. 5 is a flowchart illustrating a sequence illustrating the operation of this embodiment. 5 is a flowchart illustrating a sequence illustrating the operation of this embodiment. An explanatory diagram of a screen for promoting recruitment. An explanatory diagram of the joining experience screen. An explanatory diagram of a support screen after joining the company. An explanatory diagram of a separation score screen. FIG. 3 is an explanatory diagram of an analysis screen according to the present embodiment. FIG. 3 is an explanatory diagram of an analysis screen according to the present embodiment.

The present embodiment will be described below with reference to the drawings.

The embodiments shown below illustrate devices and methods for embodying the technical idea (structure, arrangement) of the invention, and the technical idea of the invention is specified as follows. It's not a thing. The technical idea of the present invention can be modified in various ways within the scope of the claims. In particular, it should be noted that the drawings are schematic and may differ from reality.

The outline of this embodiment is to use a predetermined communication tool such as SNS (Social Networking Service) to register a person who is job-hunting, and then regularly send job-hunting information about the type of job and benefits that the registrant desires. This is a customer attraction/human resource retention management system 1 that provides job hunting information while transmitting information and receiving feedback. Note that SNS includes Line (registered trademark), FaceBook (registered trademark), Instagram (registered trademark), etc., but the present invention can be applied to any of them. It doesn't matter if it's an application. Therefore, the application of the present invention is not hindered even by differences in the operating systems used as data terminals.

If the user succeeds in job hunting, the customer attraction/human resource retention management system 1 receives a report on activities at the job site, responds to concerns, etc. in a question-and-answer format, and manages human resources to prevent them from leaving the job soon.

In addition, we provide continuous support and follow-up support for mental care in the work environment, motivation, salary treatment, working conditions, work environment, interpersonal relationships, work content, and supervisor relationships through SNS (Social Networking Service). This is a customer attraction and human resource retention management system 1. An example will be described below as an embodiment with reference to the drawings.

FIG. 1 is a schematic configuration diagram of a customer attraction/human resource retention management system 1 showing this embodiment. Below, we will explain in detail the customer attraction and human resource retention management system that adapts to job hunting status, employment status, and job status using SNS that can be used on data terminals operated by job hunters.

As shown in FIG. 1, for example, a plurality of smartphones for job hunting (hereinafter referred to as job hunting terminals 10), an SNS server 20, terminals 30 for company representatives of a plurality of companies, and counselors who provide job hunting consultation or support. The terminal 40, a company server 50 that performs job recruitment, a human resources attraction management site 100 (computer system), and an SNS site 120 are connected through an Internet network 60. Note that a downloaded application is installed on the job-hunting terminal 10, and a desired application can be started by tapping the application on the touch panel screen. Here, the desired application includes SNS or SMS, which will be described later. By registering an account on the SNS, the user of the job-hunting terminal 10 can activate the SNS at any time and use it as a communication tool to exchange information with friends, family, etc. In addition, in the case of SMS, by registering a phone number, it becomes possible to exchange information with friends, family, etc. as a communication tool.
The job hunting terminal 10 has installed a job hunting support application (API linked on SNS) that communicates with the human resources attraction management site 100 from the SNS server 20 .

The aforementioned job-hunting person terminal 10 may be a personal computer or a tablet (also collectively referred to as a job-hunting person's personal computer).

Further, the counselor may be a person in charge of the human resource attraction management site 100, a doctor with specialized knowledge, a therapist, or a labor problem expert.

The SNS site 120 of the human resource attraction management site 100 includes at least a storage section 126, a pre-joining job hunting support processing section 122, and a post-joining support processing section 124. These are software programs that are executed by a computer (RAM (Random access memory), ROM (Read only memory), CPU (Central Processing Unit), memory, etc.).

The storage unit 126 stores company registration information including company name, industry, employment conditions (age, salary, etc.) from a plurality of company personnel terminals 30. Further, job-hunting person registration information (including name, age, desired job type, area, telephone number, email address, year, month, date and time) from the job-hunting terminal 10 is collected via the SNS site 120.
Note that the above-mentioned recruitment requirements collected from the company representative terminal 30 functioning as a recruiter terminal of the human resource recruiter are acquired, stored in the storage unit 126, and managed.

Every time there is an access to launch the application from the job-hunting terminal 10, the pre-employment job-hunting support processing unit 122 checks the access information that is included in the corresponding job-hunting person registration information (name, age, desired job type, salary, region). A means for reading company registration information corresponding to the desired job type from the storage unit and transmitting it to the job-hunting terminal 10, and when access to the company registration information is received from the job-hunting terminal 10, calculating the number of accesses and calculating this number. , a means for storing information in association with the company registration information, and periodically (for example, every 3 days or a week) the number of accesses associated with the company registration information, the stay time of the web page transitioned from the sent message, and the access. It is provided with a means for reading the subsequent elapsed time, generating touch screen information (number of recognitions, number of interests, prospects) according to the degree of access, and transmitting it to the terminal 30 of the person in charge of the company.

In addition, if there is no access to the company registration information from the job hunting terminal 10 for a predetermined period (1 day, 3 days), the job hunting terminal 10's job hunting registration information (name, age, desired job type, salary, region) will be satisfied. and means for transmitting the following company registration information to the job-hunting person's terminal. This next search for company registration information uses AI (artificial intelligence) to search for information that is likely to be accessed next by job hunters.

On the other hand, if the post-joining support processing unit 124 receives joining completion information (name, job-hunting person registration information, company registration information, date and time) indicating that the job-hunting person has joined the company from the company person terminal 30, This provides a means for storing job hunting registration information as employee information in the storage unit 126 in association with the corresponding company registration information, and for a certain period of time (1 week, 1 month, 3 months, 6 months, 1 year). , every 2 years), read the joining/exiting completion information (name, job hunting registration information, company registration information, year, month, date and time), and read this joining/exiting completion information (name, job hunting registration information, company registration information, year/month). The system is equipped with means for transmitting a message inquiring about the situation to the employee terminal (referring to the job hunting terminal 10 after employment) included in the date and time. Note that the storage unit 126 receives and stores joining and leaving completion information indicating that the job hunter has joined and left the company from the company server.

Furthermore, the post-joining support processing unit 124 stores the response message in response to this message in association with the joining completion information (name, job-hunting registration information, company registration information, year, month, date and time), and analyzes the response message. The system also includes means for obtaining a turnover score and transmitting information on the turnover score to the company personnel terminal 30.
On the other hand, it includes support message sending means for sending a response message to the counselor terminal 40 and a support message to the employee terminal. Then, the counselor terminal 40 receives support request information for any one of mental care, motivation, salary treatment, and boss-related care in the work environment. As a result of the care between the counselor terminal 40 and the employee terminal, when the job hunter chooses to retire and becomes a job hunter, the job hunter again receives support that presents job hunting information according to the feeling of interaction with the job hunter terminal 10. It can be used at the individual's own will.

FIG. 2 is a flowchart illustrating the basic operation of the customer attraction/human resource retention management system 1 according to this embodiment. Note that S10, S12, S14, and S16 indicate each step. Hereinafter, a customer attraction/human resource retention management system will be described in detail, in which a job hunter terminal 10 of a job hunter using SNS and a human resource acquisition management site 100 that provides job hunting information to the job hunter can communicate via a network 60.

First, the third party determines whether or not to register the job hunter's job hunter terminal 10 on the human resource attraction management site 100 via SNS. If it is determined that SNS registration is to be performed, the process advances to step S12. If it is determined not to register on the SNS, the process ends (S10).

In the case of SNS registration, there is an association means for increasing the association between the job-hunting terminal 10 of the job-hunting person and the human resources attraction management site 100 using SNS (Social Networking Service), and job hunting information is exchanged between the job-hunting person terminal 10 and the human resources attraction management site 100. Job hunting information corresponding to the feel of the interaction is transmitted from the customer attraction/human resource retention management system 1, which includes a communication means for exchanging information, to the job hunting terminal 10 (S12).

In this process, if it is determined that the job has been decided, the process proceeds to step S16. If it is determined that a job has not been decided yet or if the person has left the job, the process returns to step S12 and job hunting continues (S14).

On the other hand, if it is determined in step (S14) that employment has been decided, support after employment is received (S16).
In this embodiment, if a person successfully searches for a job, he or she receives a report on his or her activities at the place of employment, responds to concerns, etc. in a question-and-answer format, and performs human resource management to prevent the person from leaving the job too soon. In addition, we provide continuous support and follow-up support for mental care in the work environment, motivation, salary, working conditions, work environment, interpersonal relationships, work content, and supervisor relationships through SNS (Social Networking Service). will be held.
Furthermore, as a result of the care between the counselor terminal 40 and the employee terminal, when the employee chooses to retire and becomes a job hunter, support is provided to present job hunting information according to the feeling of interaction with the job hunter terminal 10. It can be used by job hunters at their own discretion.

The customer attraction/human resource retention management system 1 configured as described above will be further explained using sequence diagrams shown in FIGS. 3 to 6. The customer attraction/human resource retention management system 1 shown in this embodiment includes a job-hunting person terminal 10 of a job-hunting person who uses SNS, and a human resources customer-attracting management site 100 that provides job-hunting information to the job-hunting person so as to be able to communicate over a network. It is a system.
FIGS. 3 to 6 are flowcharts illustrating the human resource attraction management sequence in the customer attraction/human resource retention management system according to this embodiment. The job hunting terminal 10, the SNS server 20, the company representative terminal 30, the counselor terminal 40, the company server 50, and the human resource attraction management site 100 are equipped with a CPU, ROM, and RAM (not shown) as hardware resources, and supplementary information. The operating system is loaded into the RAM from an external storage device to perform various data processing. Furthermore, the job hunting terminal 10, the SNS server 20, the company representative terminal 30, the counselor terminal 40, the company server 50, and the human resource attraction management site 100 are connected to the Internet network 60 via a communication section (not shown), and various It is configured so that you can browse the website and send and receive emails. Note that information exchange is realized between each terminal, PC, and server via an API. Furthermore, in each figure, the alphanumeric characters following d indicate each step.

(Before joining the company)
As shown in FIG. 3, a company's recruiting staff operates a company staff terminal 30 (for example, a personal computer) to enter recruitment information, send it to the human resource attraction management site 100, and send it to the SNS site 120. Register (d10a,...d10n). Recruitment information includes company name, industry type, recruitment conditions (age, salary, address, telephone number, URL (Uniform Resource Locator), year, month, date and time, etc.), and is stored in the storage unit 126. Note that there are cases in which the employment information is not input and transmitted to the human resources attraction management site 100. This is a case where the information is directly input to the human resource attraction management site 100.

On the other hand, the job hunter operates the job hunter terminal 10 to optionally download the app (SNS app) in advance and register it on the SNS server 120 of the human resources management site 100 (d12a,..., d12n ). At this time, after agreeing to personal information and agreeing to the terms of use of the human resource attraction management site 100, please provide job hunting registration information (name, age, desired job type, salary, region, telephone number, email address, year, month, date and time). (including).

Then, the job hunter starts an application on the job hunter terminal 10, for example, and transmits access information (ID, pass, smartphone number, year, month, day and time, etc.) to the SNS site 120 of the human resource attraction management site 100 (d15). These are stored in the storage unit 126.

The personal computer 110 controls the overall human resource attraction management site 100, and the human resource attraction management site 100 is composed of an SNS site 120, a pre-employment job hunting support processing section 122, a post-employment support processing section 124, and a storage section 126. ing.
The pre-employment job-hunting support processing unit 122 uses this access information and the job-hunting person registration information (including name, age, desired job type, salary, region, telephone number, email address, year, month, date and time) in the storage unit 126 to determine whether the member is a member. If so, the accessor (job hunter) searches the storage unit 126 for company registration information for the desired industry (d16). Note that the function for registering job openings within the customer attraction/human resource retention management system may not be provided. In this case, job information held within the company server may be copied.

Then, the searched company registration information is sent to the job-hunting terminal 10 as job-hunting information (d18). This transmission is performed via the SNS site 120 (for example, Line (registered trademark)) (see FIG. 7). For example, the screen shown in Figure 7 may display "Thank you very much." and "Mr. ○○, nice to meet you. Thank you for adding us as a friend. We are □□□□ Co., Ltd. We will keep you updated on the latest job information, advantageous information, and campaign information. We will be distributing information such as "Thank you for your cooperation." will be displayed. Further, this screen displays a job search button, interview reservation button, web resume button, home button (HOME), or similar menus useful for job hunting, and each function can be activated by tapping them. Note that the screen can be set arbitrarily by the person in charge of the company.

On the other hand, the job hunter operates the job hunter terminal 10 to access the company's URL (Uniform Resource Locator) (d20a, . . . d20n).

Every time there is an access, the pre-employment job hunting support processing unit 122 of the SNS site 120 of the human resource attraction management site 100 stores this access information in the storage unit 126, and determines whether the web page has been viewed (d22).

In the case of web page viewing, the number of accesses for applications (interviews) is counted by a counter (not shown) (d24), and this counted value is stored in the storage unit 126 in association with company registration information and job-hunting person registration information.

Further, in d22, if it is determined that the web page is not being viewed, it is determined whether the timer (not shown) has measured, for example, one day (for example, 3 hours, 3 days, or 6 days). d126).

Here, if the pre-employment job hunting support processing unit 122 determines that one day has passed, it determines that this job hunter is not interested in this company, and the job hunter registration information (name, age, The next company registration information that satisfies the desired job type, salary, region) is searched from the storage unit 126 (d128). This next search for company registration information uses AI (artificial intelligence) to search for information that is likely to be accessed next by job hunters.

Then, the personal computer 110 transmits the next searched company inspection information to the job-hunting person terminal 10 (d130). The pre-employment job hunting support processing unit 122 of the SNS site 120 of the human resource attraction management site 100 returns to d20i (d20a, 20b, . . . ) and waits for access (d132).

Next, the touch screen information indicating the job seeker's degree of interest in the company will be explained using FIG. 4.
The pre-employment job hunting support processing unit 122 of the SNS site 120 of the human resource attraction management site 100 stores count information (access counts to WEB pages, company registration information, job hunter registration information, etc.) stored in the storage unit 126. Read, e.g. score (d140).

Although the score is calculated by multiplying multiple items including the number of accesses, for example, if the score is below the first predetermined value (for example, accessing job hunting information for two consecutive days), the company may not be aware of the job hunting information. Below the second predetermined value (consecutive access for 3 days) is the number of interested people, below the third predetermined value (consecutive access for 3 days, update of online resume) is the number under consideration, and the fourth predetermined value is the number of people under consideration. Below the value (3 consecutive days of URL viewing and 3 URL clicks) is the number of prospective employees, and above the fifth predetermined value (5 URL clicks, URL link stay time 201 seconds or more) is the number of prospective employees, and these are the scores. It is converted into a value and stored as tactile screen information (see FIG. 8).

Then, the company registration information in the storage unit 126 is read, and coefficient information of companies of the same type (by genre) is searched (d142).

The searched feel screen information (also referred to as application analysis score information) is sent to the company representative terminal 30 of another company and displayed (d144, d146), and the process returns to d148 in FIG. The displayed screen is shown in FIG. As shown in Figure 8, the number of recognition, interest, application score, and number of prospects are quantified, so other companies do not miss the timing of recruitment. After considering the application, return to d16 shown in FIG. 3 (d148).

(After joining the company)
Next, with reference to FIG. 5, the process after joining the company will be explained.
When a job-hunting person joins the company, the person in charge of recruitment at the company registers the job-hunting person's name and joining information, including date, etc., on the SNS site 120 of the human resource attraction management site 100 by operating the company person in charge terminal 30. (d150, d152, d154).

The post-joining support processing unit 124 of the SNS site 120 of the human resource attraction management site 100 collects joining completion information (name, job hunting registration information, company registration information, year) indicating that the job hunter has joined the company from the company staff terminal 30. If the job-hunting person registration information is received as employee information, it is associated (tagged) with the corresponding company registration information and stored in the storage unit 126 (d156).

Then, the employee information in the storage unit 126 is read, and a greeting for joining the company, for example, is sent to the employee's smartphone (d158a, . . . d158n) and displayed (see FIG. 9). This screen displays "Thank you for your hard work" and "Thank you for your responses to the survey.January has passed in the blink of an eye and it is already February.February 4th is the first day of spring, so according to the calendar it is spring. It seems like it's spring. I'm full of thoughts like, "Spring?" or "Where?" but it looks like the cold days are still going to continue, so let's get through it by making use of Hokkaido and HEATTECH. Thank you for your support." Ru. In addition, a questionnaire response history button, a Q&A button, an anonymous consultation button, an external consultation button, a web resume button, and other buttons similar to post-employment support are displayed, and when tapped, the respective functions are executed. Note that this can be set arbitrarily by the person in charge of the company.

Additionally, employees who have already joined the company can operate employee terminals to send encouraging messages and the like (d160a, . . . , d160n).

On the other hand, the post-joining support processing unit 124 provides support even after joining the company. The sequence diagram will be explained using FIG. 6.

As shown in FIG. 6, the post-joining support processing unit 124 sequentially reads the employee information in the storage unit 126, and if the information included in this employee information is within three months of joining the company, it is sent to the smartphone (employee terminal). Message information (name, name of person in charge, year, month, date and time) inquiring about the situation after joining the company is sent to the company (d160).

The new employee who receives this message replies and stores the status (name, terminal number, name in charge, year, month, date and time) (d162).

Further, the post-joining support processing unit 124 sequentially reads the employee information in the storage unit 126, and if the information included in the employee information is 3 months or more after joining the company (for example, 6 months, 1 year, 3 years). sends message information (name, name in charge, year, month, date and time) to the smartphone inquiring about the current situation (d166, d168).

The employee who receives this message replies and stores the situation (name, terminal number, name in charge, year, month, date and time, mental/physical/environment/conditions, etc.) (d170).

Then, these response messages are analyzed to obtain the turnover prediction score (d172), and information on this turnover score is sent in a predetermined format to the human resources person's personal computer (or the hiring person's personal computer) (d174), and displayed (d174). (See turnover score screen shown in Figure 10).

Specifically, depending on the degree of turnover score, it is divided into caution, moderate caution, and no problem, and the number of people is associated with each of these, memorized, and sent to the human resources person's computer (or the hiring department). and display it. Note that this screen may be an analysis screen as shown in FIGS. 11 and 12.

Further, a response message is transmitted to the counselor terminal 40, which is a supporter terminal (d176).

Therefore, since signs of employee turnover can be detected early after joining the company, appropriate support can be provided, which ultimately leads to profits for the company.

The counselor terminal 40 receives support request information for any of the following: mental care, motivation, salary, working conditions, work environment, interpersonal relationships, work content, and supervisor relationships.

As a result of the care between the counselor terminal 40 and the employee terminal, when the job hunter chooses to retire and becomes a job hunter, the job hunter again receives support that presents job hunting information according to the feeling of interaction with the job hunter terminal 10. It can be used at the individual's own will.
According to this embodiment, by providing appropriate job-hunting information to job-hunters and providing thorough follow-up after finding a job, it is possible for the hiring manager at the company to avoid situations where the employee leaves the job in a short period of time. It is possible to build a series of human resource support service systems that allow qualified human resources hired to play an active role in the company where they are employed and contribute to corporate profits while avoiding such problems.
Furthermore, in the DX era, even if the employment relationship between employees and employers evolves, job hunting support, employment support, and mental care for employees after employment will be provided through the terminals used by employees and employers. It is possible to build an optimal human resources support service system.
In addition, it is possible to quickly detect the tendency for newly employed employees to become mentally burdened due to their inability to adapt to the work environment, and to prevent the period between employment and separation from becoming too short, and even if employees do decide to leave their employment. It is also possible to support job hunters who use tools such as SNS or SMS in their next job search while having them use the human resources support service system again.

Furthermore, as it is expected that the length of employment will vary depending on the department from which the employee leaves, it is recommended that the evaluation index be reviewed without being limited to a standard message approach, and that statistical processing be based on the optimal index for each department. This makes it possible to improve the workplace environment by taking a detailed and appropriate approach to each individual employee.

[Other embodiments]
In the above embodiment, a customer attraction and human resource retention management system that uses a predetermined communication tool, such as SNS (Social Networking Service), has been described. It can also be applied to a customer attraction/human resource retention management system that uses a service that allows messages to be exchanged between people (including those who use telephone numbers as destinations).

Although this embodiment has been described above, this embodiment is not limited to these, and various changes can be made within the scope of the gist of this embodiment.

The customer attraction and human resource retention management system of the present invention is not limited to individual job hunting, but can be adapted to a wide range of human resources by linking with the student affairs department system that supports job hunting for students including university students and vocational schools. It is expected that the value of use as a system that can introduce people to the future will increase.

The disclosure regarding the present invention described above can be summarized at least as follows.

(1) Customer attraction and human resource retention management, including a human resources attraction management site that provides a service that delivers job hunting information in accordance with the recruitment guidelines collected from the recruiting terminals of human resources recruiters to the job hunting terminals of human resources recruiters via prescribed communication media. The system includes an association means for associating the job hunter terminal of the job hunter with the human resources attraction management site, and a communication means for communicating between the job hunter terminal and the human resources attraction management site, The human resources attraction management site is characterized in that it presents job-hunting information in accordance with the feel of interaction with the job-hunting person's terminal.

(2) The feeling of the degree of access to the job-hunting web page on the job-hunting person's terminal is determined by a first predetermined value range being the number of people aware of the company by the job-hunting person, and a second predetermined value range. is the number of interested persons, the third predetermined value range is the number under consideration, the fourth predetermined value range is the number of prospective employees, and the fifth predetermined value range is the number of prospective employees. It is characterized by being displayed on a terminal.

(3) The post-joining support processing unit of the human resources retention support site includes a joining/leaving completion information storage means for receiving and storing joining/leaving completion information indicating that the job hunter has joined/leaved the company from the company server, and a message transmitting means that reads the completed leaving information for each time, and sends a message inquiring about the status to the employee terminal included in the completed leaving information, and associates a response message to the message with the completed leaving information. The present invention is characterized by comprising a response message storage means for storing a response message, and a turnover score transmitting means for calculating a turnover score based on the response message and transmitting information on the turnover score to a terminal of a company representative.

(4) Depending on the degree of the turnover score, the scores are divided into caution, moderate caution, and no problem, and these are associated with employees and transmitted to the company personnel terminal.

(5) Support message transmitting means for transmitting the response message to the counselor terminal and transmitting the support message to the employee terminal.

(6) The counselor terminal is characterized in that it receives support request information for any one of mental care, motivation, salary treatment, and supervisor-related care in the work environment.

(7) As a result of the care between the counselor terminal and the employee terminal, when he chooses to retire and becomes a job hunter, job hunting information is presented again according to the feeling of interaction with the job hunter terminal. The feature is that the support can be used according to the wishes of the job seeker.

(8) The communication means uses a predetermined communication service.

(9) The predetermined communication service is an SNS.

(10) The predetermined communication service is an SMS.

(11) Customer attraction and human resource retention management, including a human resource attraction management site that provides a service that delivers job hunting information in accordance with the recruitment guidelines collected from the recruiting terminals of human resource recruiters to the job hunting terminals of human resources recruiters via prescribed communication media. A human resource aggregation management method of a system, comprising: an association step of associating the job hunter terminal of the job hunter with the human resources attraction management site; and an interaction between the job hunter terminal and the human resources attraction management site. and a step of presenting job-hunting information according to the feel of the interaction with the job-hunting person's terminal.

1 Customer attraction/human resources retention management system 10 Job hunting terminal 20 SNS server 30 Company representative terminal 40 Counselor terminal 50 Company server 60 Network 100 Human resources customer attraction management site 110 Personal computer 120 SNS site 122 Pre-joining job hunting support processing department 124 Post-joining support processing Section 126 Storage section

Claims (11)

In a customer attraction and human resource retention management system that includes a human resource attraction management site that provides a service that delivers job hunting information according to recruitment guidelines collected from the recruiting terminal of the human resources recruiter to the job hunting terminal of the job seeker via a prescribed communication medium,
an association means for associating the job hunter terminal of the job hunter with the human resource attraction management site;
comprising a communication means for communicating between the job-hunting terminal and the human resource attraction management site,
The human resource attraction management site is a customer attraction/human resource retention management system characterized in that it presents job hunting information according to the feel of interaction with the job hunting terminal. The feeling of the degree of access to the web page related to job hunting on the job hunter's terminal is such that the first predetermined value range is the number of people aware of the company by the job hunter, and the second predetermined value range is the number of people who are interested. The third predetermined value range is the number under consideration, the fourth predetermined value range is the number of prospective employees, and the fifth predetermined value range is the number of expected employees, and these are converted into score values and displayed on the company staff terminal. 2. The customer attraction/human resource retention management system according to claim 1, wherein: The post-joining support processing unit of the human resources retention support site includes a joining/leaving completion information storage means for receiving and storing joining/leaving completion information indicating that the job hunter has joined/leaved the company from a company server;
a message transmitting means that reads the entered information on leaving the company at regular intervals and transmits a message inquiring about the status to the employee terminal included in the information on leaving the company;
response message storage means for storing a response message to the message in association with the entry/leaving completion information;
2. The customer attraction/human resource retention management system according to claim 1, further comprising a turnover score transmitting means for obtaining a turnover score based on the response message and transmitting information on the turnover score to a terminal of a company representative. 4. Customer attraction and human resource retention management according to claim 3, wherein the customer attraction and human resource retention management is divided into caution, moderate caution, and no problem depending on the degree of the turnover score, and associates these with employees and sends them to the company personnel terminal. system. 4. The customer attraction/human resource retention management system according to claim 3, further comprising support message transmitting means for transmitting the response message to a consultant terminal and transmitting a support message to the employee terminal. 6. The customer attraction/human resource retention management system according to claim 5, wherein the counselor terminal receives support request information for any one of mental care, motivation, salary treatment, and boss relationships in a work environment. As a result of the care between the counselor terminal and the employee terminal, when the employee chooses to retire and becomes a job hunter, job hunting support is provided that presents job hunting information according to the feeling of interaction with the job hunter terminal. 7. The customer attraction/human resource retention management system according to claim 6, wherein the customer attraction/human resource retention management system is made available for use by the person himself or herself. 2. The customer attraction/human resource retention management system according to claim 1, wherein the communication means uses a predetermined communication service. 2. The customer attraction/human resource retention management system according to claim 1, wherein the predetermined communication service is SNS. 2. The customer attraction/human resource retention management system according to claim 1, wherein the predetermined communication service is SMS. Human resources of the customer attraction and human resource retention management system, including the human resource attraction management site that provides a service that delivers job hunting information according to the recruitment guidelines collected from the recruiting terminal of the human resources recruiter to the job hunting terminal of the job seeker via a prescribed communication medium. A centralized management method,
an association step of associating the job hunter terminal of the job hunter with the human resources attraction management site;
a communication step for communicating between the job-hunting terminal and the human resource attraction management site;
a step of presenting job hunting information according to the feeling of interaction with the job hunting terminal;
A human resource aggregation management method for a customer attraction/human resource retention management system, which is characterized by having the following.