JP2002189819A - Maintenance inspection schedule deciding/reporting system, maintenance inspection schedule information processor, maintenance inspection schedule information terminal equipment, maintenance inspection schedule deciding/reporting method, and storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a maintenance inspection schedule deciding/reporting system or the like capable of accurately grasping the circumstances on the side of maintenance inspection clients and deciding and reporting the optimum schedules. SOLUTION: The server device 100 of this maintenance inspection schedule deciding/reporting system is provided with an address DB(database) 130 storing the electronic mail addresses of the maintenance inspection clients, an electronic mail generation section 191 generating the electronic mail including the specific information of Web pages for acquiring the information about the schedules of the maintenance inspection clients and the electronic mail including the information about the maintenance inspection schedules decided based on the information acquired via the Web pages, and an electronic mail transmission section 192 transmitting the electronic mail to the electronic mail addresses of the maintenance inspection clients stored in the address DB 130.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a maintenance / inspection schedule determination notification system and a maintenance / inspection schedule information processing apparatus for determining and notifying a schedule when performing maintenance or inspection of various facilities in an apartment house or the like. ,
The present invention relates to a maintenance and inspection schedule information terminal device, a maintenance and inspection schedule determination notification method, and a recording medium.

[0002]

2. Description of the Related Art It is necessary to enter a room when performing maintenance or inspection of various equipment provided in a disaster prevention facility such as a fire alarm system or a fire extinguishing system installed in a condominium or other apartment house. In such cases, residents of each dwelling unit may be required to be present. Therefore, a facility management company or a maintenance and inspection company needs to determine a maintenance and inspection schedule and notify the residents of the schedule. Conventionally, regarding such maintenance and inspection schedules, maintenance and inspection contractors, etc., adjust their own circumstances and the convenience of the apartment house management union to determine the schedule, and post it to each inhabitant by posting, mailing, etc. One-sided notice.

[0003]

However, according to such a method of notifying of a schedule, maintenance and inspection may be performed at a date and time that is inconvenient for residents. For this reason, residents may be forced to attend maintenance inspections at the expense of their own convenience. In addition, maintenance and inspection companies often go out for inspection according to the schedule, but are often absent due to the residents going out, etc., and work efficiency is poor because they have to visit the inspection many times. is there.

[0004] Further, since the maintenance and inspection company must take into account the fact that the residents are often absent as described above, it is not possible to determine the schedule in detail, and the visit date is specified in units of one day. I often did. Therefore, the residents were detained because they could not go anywhere on the designated day all day, and were further inconvenienced. Also, in this case, the residents may be dissatisfied with the inspection and go out ignoring the inspection,
Alternatively, even if the residents try to adjust the inspection, the maintenance and inspection contractor may come in a short time when the residents happen to go outside. Had become.

[0005] In view of the above, there has been a demand for establishing an unprecedented new system capable of accurately grasping the convenience of a large number of inhabitants, determining an appropriate schedule, and providing notification.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and has a maintenance / inspection schedule determination notification system capable of accurately grasping the convenience of the person to be maintained and determining and notifying an optimal schedule. An object of the present invention is to provide an inspection schedule information processing device, a maintenance inspection schedule information terminal device, a maintenance inspection schedule determination notification method, and a recording medium.

[0007]

In order to achieve the above object, a maintenance and inspection schedule decision notifying system according to claim 1 is a maintenance and inspection schedule information processing apparatus for processing information relating to a maintenance and inspection schedule of equipment. And a maintenance inspection schedule information notification system configured to communicably connect a maintenance inspection schedule information terminal device on the side of the maintenance inspected person who receives the maintenance inspection of the facility equipment via a network. The schedule information processing device includes an address storage unit that stores the e-mail address of the maintenance inspected person, and a We for acquiring information regarding the schedule of the maintenance inspected person.
An electronic mail that generates an e-mail including specific information for specifying the location of the b-page and an e-mail including information on a maintenance inspection schedule determined based on the information acquired via the Web page. E-mail generating means; and e-mail transmitting means for transmitting the e-mail generated by the e-mail generating means to the e-mail address of the person to be serviced stored by the address storage means via the network. The maintenance and inspection schedule information terminal device includes an e-mail receiving means for receiving and outputting the e-mail transmitted by the e-mail transmitting means, and an e-mail received by the e-mail receiving means. Web data of the Web page is acquired based on the specified information, and the Web page is acquired. And Web page browsing means for outputting a di-, with respect to the Web page, characterized in that it comprises input means for inputting information relating to the object to be maintenance side of the schedule.

[0008] According to this system, an e-mail including the specific information of the Web page is transmitted, and the e-mail is output by the client device. Then, the Web data of the Web page is transmitted to the client device, and information on the schedule is input to the Web page. Then, an e-mail including information on the maintenance inspection schedule determined based on this information is generated and transmitted to the client device, and the e-mail is output by the client device. Therefore, the detailed schedule information can be obtained via the Web page, so that the maintenance and inspection schedule can be determined based on the detailed information. For this reason, it is possible to formulate a schedule that takes into account the convenience of the person to be maintained and not the one-sided schedule from the maintenance and inspection person, and it is possible to easily optimize the schedule. In addition, since each notification is performed by e-mail, the notification can be performed quickly.

Further, the present system according to a second aspect is the system according to the first aspect, wherein the maintenance / inspection schedule information processing device connects a network to a maintenance / inspection schedule information terminal device of a maintenance / inspection person. The e-mail address of the maintenance and inspection person is stored in the address storage means, and the e-mail transmission means transmits the e-mail including the information on the maintenance and inspection schedule to the address storage means. The information is transmitted to the e-mail address of the maintenance and inspection person stored by the storage means.

[0010] According to this system, an e-mail containing information on the maintenance and inspection schedule is transmitted to the client device on the maintenance and inspection person side and output. Therefore, the schedule can be promptly notified not only to the maintenance inspector but also to the maintenance inspector.

The present invention also relates to a maintenance / inspection schedule information processing apparatus. The present invention according to claim 3 is directed to a maintenance / inspection schedule information terminal apparatus for a maintenance / inspection person who undergoes maintenance / inspection of equipment. A maintenance and inspection schedule information processing device for processing information relating to a maintenance and inspection schedule of the equipment, wherein the electronic mail address of the maintenance inspected person is stored. Based on storage means, an e-mail including specific information for specifying the location of a Web page for obtaining information on the schedule of the person to be serviced, and information obtained via the Web page E-mail generating means for generating an e-mail including information on the maintenance inspection schedule determined by And an e-mail transmitting means for transmitting the e-mail generated by the e-mail generating means to the e-mail address of the person to be serviced stored by the address storage means via the network. It is characterized by.

According to this device, an e-mail including the specific information of the Web page is transmitted to the maintenance inspected person.
Then, an e-mail including information on the maintenance inspection schedule determined based on the information acquired via the Web page is generated and transmitted to the maintenance inspected person side. Therefore, for detailed schedule information,
Since the information can be obtained via the eb page, the maintenance and inspection schedule can be determined based on the detailed information. For this reason, it is possible to formulate a schedule that takes into account the convenience of the person to be maintained and not the one-sided schedule from the maintenance and inspection person, and it is possible to easily optimize the schedule. In addition, since each notification is performed by e-mail, the notification can be performed quickly.

According to a fourth aspect of the present invention, in the third aspect of the present invention, the maintenance and inspection schedule is based on the maintenance and inspection person's schedule acquired through the Web page. The electronic mail generating means generates an electronic mail including information on the maintenance and inspection schedule determined by the schedule determining processing means.

[0014] According to this device, based on the schedule on the maintenance inspected person side acquired via the Web page,
A maintenance schedule is automatically determined. Therefore, the schedule can be determined easily and quickly.

According to a fifth aspect of the present invention, in the third aspect of the present invention, the maintenance and inspection schedule information processing device is provided with a maintenance and inspection schedule information terminal device for a maintenance and inspection person. It is communicably connected via a network, the address storage means stores the e-mail address of the maintenance inspector, and the e-mail transmission means transmits an e-mail including information on the maintenance inspection schedule, The information is transmitted to the e-mail address of the maintenance and inspection person stored by the address storage means.

According to this apparatus, an e-mail containing information on the maintenance and inspection schedule is transmitted to the maintenance and inspection person. Therefore, the schedule can be promptly notified not only to the maintenance inspector but also to the maintenance inspector.

According to a sixth aspect of the present invention, there is provided the apparatus according to the fifth aspect, further comprising a contact storage means for storing information relating to the contact of the person to be serviced, and generating the electronic mail. The means is characterized in that the contact information stored by the contact storage means is included in the e-mail transmitted to the maintenance and inspection person side.

According to this apparatus, the contact information of the person to be inspected is included in the e-mail transmitted to the inspector. Therefore, the maintenance inspector can easily grasp the contact address of the maintenance inspected person, and can easily confirm the schedule with the maintenance inspected person.

According to a seventh aspect of the present invention, in the fifth aspect or the sixth aspect of the present invention, the e-mail generating means is provided on the maintenance inspected person side acquired through the Web page. The information on the schedule is included in the e-mail transmitted to the maintenance and inspection person side.

According to this device, the information on the schedule of the maintenance inspected person obtained via the Web page is included in the e-mail transmitted to the maintenance inspector. Therefore, the maintenance inspector can easily grasp not only the information on the determined schedule but also the information on the schedule, and refer to it when requesting the maintenance inspector to change the schedule. Can be.

The present device according to claim 8 is the present device according to any one of claims 3 to 7, wherein the W
The information acquired via the eb page is characterized in that it is information relating to the inconvenient date and time on the maintenance inspected person side.

According to this apparatus, the information obtained via the Web page is information relating to the date and time when the maintenance and inspection person is inconvenient. Therefore, compared to the case where a convenient date and time is inquired, the degree of freedom in determining the schedule for the maintenance inspector can be increased, and the schedule can be determined more easily.

According to a ninth aspect of the present invention, there is provided the present apparatus according to any one of the third to eighth aspects, wherein the W
An acquisition status monitoring unit that monitors whether or not there is a delay in the acquisition of the information on the schedule on the maintenance inspected person side performed via an eb page, wherein the e-mail generation unit includes the acquisition status monitoring unit. When it is determined that there is a delay, an electronic mail including predetermined information for promoting the acquisition is generated.

According to this device, with respect to the acquisition of the information on the schedule of the person to be serviced, the presence or absence of the delay is monitored, and if it is determined that there is a delay, the predetermined information for promoting the acquisition is obtained. Is generated. Therefore, by sending this e-mail to the client device, it is possible to urge the maintenance person to be inspected whose answer to the schedule is delayed to answer.

According to a tenth aspect of the present invention, in the above-described one of the third to ninth aspects, the confirmation notification for monitoring the arrival of a predetermined advance notification timing before the maintenance and inspection schedule. Means for generating an e-mail including predetermined information for notifying the maintenance inspection schedule when the confirmation notification means determines that the advance notification timing has come. It is characterized by the following.

According to this device, the arrival of a predetermined advance notification timing before the maintenance inspection schedule is monitored, and when it is determined that the advance notification timing has arrived, a predetermined notification is issued to notify the maintenance inspection schedule. An e-mail containing the information is generated. Therefore, by transmitting this e-mail to the client device, it is possible to notify the maintenance inspector or the inspected person of the fact that the date of the maintenance inspection is imminent or the like.

Further, the present invention relates to a maintenance and inspection schedule information terminal device, and the present invention according to claim 11 is directed to a maintenance and inspection schedule information processing device for processing information relating to a maintenance and inspection schedule of equipment. What is claimed is: 1. A maintenance / inspection schedule information terminal device communicably connected via a network, comprising: an e-mail receiving unit that receives and outputs an e-mail transmitted from the maintenance / inspection schedule information processing device; Web page browsing means for obtaining Web data of a Web page for obtaining information on the schedule of the inspected person based on the information contained in the e-mail received at the Web site, and outputting the Web page. , Information on the schedule of the person to be maintained and inspected for the Web page Characterized by comprising an input means for inputting.

According to this device, an e-mail including the specific information of the Web page is output from the client device, the Web page is output, and information on the schedule is input to the Web page. Therefore, detailed information of the schedule can be input via the Web page, so that the schedule is not simply a one-sided schedule from the maintenance inspector but a schedule considering the maintenance inspector's convenience. You can get it. Also, each notification is sent by email,
Notifications can be made quickly.

Further, the present invention relates to a method for notifying the maintenance and inspection schedule, and the method according to the twelfth aspect is an address storage for storing an e-mail address of a person to be subjected to maintenance and inspection to receive maintenance and inspection of equipment. Based on the procedure, the e-mail including the specific information for specifying the location of the Web page for obtaining the information on the schedule of the person to be serviced, and the information obtained via the Web page An e-mail generation procedure for generating an e-mail including information on the determined maintenance inspection schedule; and the e-mail generated in the e-mail generation procedure, the e-mail generated by the e-mail generation procedure being stored in the address storage procedure. An e-mail transmission procedure for transmitting the e-mail to the e-mail address of the user via the network. And wherein the door.

According to this method, an e-mail including the specific information of the Web page is transmitted to the maintenance inspected person.
Then, an e-mail including information on the maintenance inspection schedule determined based on the information acquired via the Web page is generated and transmitted to the maintenance inspected person side. Therefore, for detailed schedule information,
Since the information can be obtained via the eb page, the maintenance and inspection schedule can be determined based on the detailed information. For this reason, it is possible to formulate a schedule that takes into account the convenience of the person to be maintained and not the one-sided schedule from the maintenance and inspection person, and it is possible to easily optimize the schedule. In addition, since each notification is performed by e-mail, the notification can be performed quickly.

According to a thirteenth aspect of the present invention, in the method of the twelfth aspect, the maintenance and inspection schedule is based on the maintenance and inspection person's schedule acquired via the Web page. , And generating an e-mail including information related to the maintenance inspection schedule determined in the schedule determination processing procedure.

According to this method, based on the schedule of the person to be serviced and acquired via the Web page,
A maintenance schedule is automatically determined. Therefore, the schedule can be determined easily and quickly.

[0033] According to a fourteenth aspect of the present invention, in the method of the twelfth or thirteenth aspect, in the address storing step, an e-mail address of the maintenance and inspection person is stored and the e-mail is transmitted. In the procedure, an e-mail including information on the maintenance and inspection schedule is transmitted to the e-mail address of the maintenance and inspection person stored in the address storing procedure.

According to this method, an e-mail containing information on the maintenance and inspection schedule is transmitted to the maintenance and inspection person. Therefore, the schedule can be promptly notified not only to the maintenance inspector but also to the maintenance inspector.

According to a fifteenth aspect of the present invention, there is provided the method according to the fourteenth aspect, further comprising a contact storage procedure for storing information on a contact on the maintenance inspected person side,
In the above e-mail generating procedure, the contact information stored in the above-mentioned contact information storing step is included in the e-mail transmitted to the maintenance and inspection person side.

According to this method, the contact information of the person to be inspected is included in the e-mail transmitted to the person to be inspected. Therefore, the maintenance inspector can easily grasp the contact address of the maintenance inspected person, and can easily confirm the schedule with the maintenance inspected person.

According to a sixteenth aspect of the present invention, in the method of the fourteenth aspect or the fifteenth aspect, in the e-mail generating procedure, the maintenance-and-maintenance inspector side acquired via the Web page is used. The information on the schedule is included in the e-mail transmitted to the maintenance and inspection person side.

According to this method, the information on the schedule of the maintenance inspector obtained through the Web page is included in the e-mail transmitted to the maintenance inspector. Therefore, the maintenance inspector can easily grasp not only the information on the determined schedule but also the information on the schedule, and refer to it when requesting the maintenance inspector to change the schedule. Can be.

The method according to claim 17 is the method according to any one of claims 12 to 16,
The information acquired via the Web page is information relating to the date and time when the maintenance person to be inspected is inconvenient.

According to this method, the information obtained via the Web page is information relating to the date and time when the maintenance and inspection person is inconvenient. Therefore, compared to the case where a convenient date and time is inquired, the degree of freedom in determining the schedule for the maintenance inspector can be increased, and the schedule can be determined more easily.

The present method according to claim 18 is the method according to any one of claims 12 to 17,
An acquisition status monitoring procedure for monitoring whether or not there is a delay in acquiring information on the schedule on the maintenance inspected person side performed via the Web page, wherein the electronic mail generation procedure includes the acquisition status monitoring procedure. When it is determined that there is a delay in acquisition, an e-mail including predetermined information for promoting the acquisition is generated.

According to this method, with respect to the acquisition of the information on the schedule of the maintenance person, the presence or absence of the delay is monitored, and if it is determined that there is a delay, the predetermined information for promoting the acquisition is obtained. Is generated. Therefore, by sending this e-mail to the client device, it is possible to urge the maintenance person to be inspected whose answer to the schedule is delayed to answer.

The method according to claim 19 is the method according to any one of claims 12 to 18, wherein
A confirmation notification procedure for monitoring the arrival of a predetermined advance notification timing before the maintenance inspection schedule is provided. In the above-described e-mail generation procedure, when it is determined in the confirmation notification procedure that the advance notification timing has arrived, the maintenance is performed. An electronic mail including predetermined information for notifying the inspection schedule is generated.

According to this method, the arrival of the predetermined advance notification timing before the maintenance inspection schedule is monitored, and when it is determined that the advance notification timing has arrived, the predetermined advance notification timing is notified to notify the maintenance inspection schedule. An e-mail containing the information is generated. Therefore, by transmitting this e-mail to the client device, it is possible to notify the maintenance inspector or the inspected person of the fact that the date of the maintenance inspection is imminent or the like.

Further, the present invention relates to a recording medium.
A program for causing a computer to execute the maintenance / inspection schedule determination notification method described in any one of the nineteenth aspects is recorded.

According to this recording medium, the program recorded on the recording medium is read by a computer and executed, whereby the maintenance and inspection schedule determination notification method according to any one of claims 12 to 19 is realized. It can be realized using a computer, and the same effects as those of these methods can be obtained.

[0047]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of a maintenance / inspection schedule determination notification system, a maintenance / inspection schedule information processing device, a maintenance / inspection schedule information terminal device, a maintenance / inspection schedule determination notification method, and a recording medium according to the present invention will be described below. Will be described in detail with reference to the drawings. The present invention is not limited by the embodiment.

(Overall Overview) Hereinafter, an overview of the determination and notification of the maintenance inspection schedule performed by the present system will be described, and then the configuration and processing of the present system will be described in detail. FIG. 1 is an overall configuration diagram of the present system according to this embodiment. As shown in FIG. 1, a server device 100 as a maintenance and inspection schedule information processing device that processes information on a maintenance and inspection schedule of equipment and equipment, and maintenance and inspection schedule information of a person to be maintained and inspected who performs maintenance and inspection of equipment and equipment. A client device 200 as a terminal device and a client device 300 as a maintenance / inspection schedule information terminal device of a maintenance / inspection person performing maintenance / inspection are communicably connected via the Internet 400. .

The present system configured as described above has the following basic features. First, an e-mail is transmitted to each maintenance person. This email contains the W
Information for specifying the location of the web page is included. By receiving and browsing the e-mail, the person to be inspected can grasp that the maintenance and inspection are performed and the outline thereof, and can also browse the Web page. On this Web page, each person to be serviced can specify a day on which his or her convenience is inconvenient. Then, in the server device 100, a schedule for performing the maintenance and inspection is determined based on the information input from the maintenance inspected person in this way,
The contents of this schedule are notified to each maintenance inspector and the maintenance inspector by e-mail.

The contents of the equipment to be subjected to such a maintenance and inspection system are arbitrary, for example, fire alarm equipment,
The present invention can be applied to fire prevention equipment, disaster prevention equipment such as crime prevention equipment, and utility equipment such as power supply equipment and water supply equipment. In this embodiment, a case will be described in which a schedule for maintenance and inspection of disaster prevention equipment arranged in each dwelling unit of one apartment is determined and notified.

Here, the server device 100 is provided at an arbitrary place. For example, it is provided at a location of a management company that manages maintenance and inspection of equipment installed in an apartment building, and a manager who manages maintenance and inspection of a maintenance and inspection company that performs maintenance and inspection work and management of disaster prevention equipment. In the present embodiment, hereinafter, it is assumed that server device 100 is provided in a management company. In addition, a client device 500 is connected to the server device 100 so that a person in charge of the management company operates the server device 100 or the like. Also,
The “maintenance inspected person side” intends any individual or group receiving maintenance inspection. For example, when performing maintenance and inspection of equipment of disaster prevention equipment arranged in each dwelling unit of an apartment, it is a resident of each dwelling unit. In the present embodiment, hereinafter, the "maintenance inspected person side" will be described as being a resident of each dwelling unit of the apartment. In addition, "maintenance inspector side"
Intended for any individual or entity performing maintenance. For example, when performing maintenance and inspection of the equipment of the disaster prevention equipment, the maintenance and inspection company is responsible for the maintenance and inspection work of the disaster prevention equipment. In the present embodiment, hereinafter, the “maintenance and inspection person side” will be described as the maintenance and inspection person.

The Web page is information provided in a WWW (World Wide Web), which is a wide-area information system on the Internet 400 using a hypertext language, and is a WWW server device (here, the server device 100 or the like). ) Is downloaded via the Internet 400 or the like, and the client device 2
00, 300, and 500 Web browsers 211 described later
Means the information presented by analyzing and controlling the output. Also, as the information for specifying the location of the Web page, specifically, a URL (Uniform Resource Locator) assigned to the Web page is used. However, an IP (Internet Protocol) address can also be used.

(System Configuration—Server Device 100) Next, the configuration of each part of the system will be described. First, the configuration of the server device 100 will be described. FIG. 2 is a block diagram illustrating a main configuration of the server device 100.
In FIG. 2, the server device 100 includes a basic information DB (DB = database) 110 and an instruction content DB.
120, address DB 130, decision reference DB 140, answer DB 150, schedule DB 160, WebDB1
70, communication control IF (IF = interface) 18
0, an input / output IF 181, and a control unit 190, and these units are communicably connected via an arbitrary communication path.

Among the constituent elements of the server device 100, the basic information DB 110 stores basic information (for example, the outline of the apartment where the equipment is arranged, the attributes of each resident, etc.) at the time of maintenance and inspection. Basic information storage means for storing. The information stored in the basic information DB 110 includes, as illustrated in FIG. 3, an apartment ID for uniquely identifying each apartment, an apartment name for each apartment, and a residence for each dwelling unit of each apartment. Resident ID, the name of the resident of each dwelling unit, the room number of each dwelling unit,
An equipment ID for uniquely specifying equipment installed in each dwelling unit is associated with each other.

The instruction content DB 120 is an instruction content information storage unit that stores information on the content of the instruction from the maintenance / inspection administrator. The information stored in the instruction content DB 120 includes, as illustrated in FIG. 4, an apartment ID, an apartment name, a plurality of candidate dates to be subjected to maintenance and inspection, and a schedule of an apartment designated as an object of maintenance and inspection. The response deadlines are associated with each other.

The address DB 130 is an address storing means for storing the e-mail addresses of the residents and the maintenance and inspection companies. The information stored in the address DB 130 includes a resident ID of each resident as illustrated in FIG.
And an e-mail address of each resident are associated with each other.
As illustrated in (b), the e-mail address of the maintenance and inspection company is stored.

The decision reference DB 140 is a decision reference information storage means for storing decision reference information for determining a maintenance inspection schedule. As illustrated in FIG. 6, the information stored in the determination reference DB 140 is configured by associating the equipment ID of each equipment and the maintenance and inspection time required for performing maintenance and inspection of each equipment with each other. ing.

The answer DB 150 is an answer content storing means for storing answer contents relating to the schedule of the inhabitants obtained from the inhabitants.
This is a contact storage means for storing information on contact information of each resident. The information stored in the answer DB 150 is shown in FIG.
As shown in, the condominium ID of each condominium, the resident ID of each resident, the inconvenient day and time of each resident, the convenient date and time of each resident, the name of each resident, the address of each resident, the telephone number (each (E.g., contact information of residents) and an e-mail address.

The schedule DB 160 is a schedule information storage unit for storing information on the determined maintenance inspection schedule. This schedule DB1
As illustrated in FIG. 8, the information stored in 60 is configured by associating the apartment ID of each apartment, the resident ID of each resident, and the date and time of maintenance and inspection of each dwelling unit with each other.

The Web DB 170 is a Web information storage unit that stores Web data of a Web page for acquiring information on a schedule of each resident. The Web data stored in the Web DB 170 is described and stored, for example, in HTML (Hypertext Markup Language). In addition, as necessary, audio for output in the client devices 200 and 300 is stored in the Web data as an audio file such as a WAVE format or an AIFF format, and still images and moving images are stored in a JPEG format or an MPEG2 format. Such an image file can be stored.

In FIG. 2, the communication control IF 180
Is communication control means for controlling communication of the server device 100 with the Internet 400;
0 is communicably connected to the Internet 400 via a communication control IF 180, a communication device (not shown) such as a router, and a dedicated line. Also, the input / output IF 181 is
The input / output control unit controls input / output of the server device 100 with respect to the client device 500 of the management company. The server device 100 is connected to the client device 500 via the input / output IF 181.

In FIG. 2, a control unit 190 is control means for controlling each unit of the server device 100.
The control unit 190 is functionally conceptually composed of an e-mail generation unit 191, an e-mail transmission unit 192, a web page generation unit 193, a schedule determination unit 194, and an acquisition status monitoring unit 1.
95, and a confirmation notification unit 196.

Among them, the e-mail generation unit 191 is a Web server for acquiring information on residents' schedules.
E-mail including the URL of the page and this We
This is an e-mail generation unit that generates an e-mail including information on the maintenance inspection schedule determined based on the information acquired via page b. The e-mail transmission unit 192 is an e-mail transmission unit that transmits the e-mail generated by the e-mail generation unit 191 via the Internet 400.

The Web page generation unit 193 generates Web data for a Web page to be viewed by each resident.
This is an eb page generation unit. The schedule determination unit 194 is a schedule determination processing unit that determines a maintenance inspection schedule based on the inhabitants' schedule acquired via the Web page. The acquisition status monitoring unit 195 is an acquisition status monitoring unit that monitors whether there is a delay in acquiring the schedule of each resident performed via the Web page. The confirmation notification unit 196 is a confirmation notification unit that monitors the arrival of the advance notification timing before the maintenance inspection schedule. The details of the processing performed by these units will be described later.

(System Configuration—Client Device 20)
0) Next, the configuration of the client device 200 will be described. In addition, the client device 200 of the resident, the client device 300 of the maintenance and inspection person, or the client device 500 of the management company can be configured in substantially the same manner as each other.
Only 00 will be described. FIG. 9 is a block diagram of a main configuration of the client device 200. As shown in FIG. 9, the client device 200 includes a control unit 210, a ROM 220, an HD 230, a RAM 240,
Input device 250, output device 260, input / output control IF 27
0, and a communication control IF 280, and these units are connected so as to be able to perform data communication via a bus.

The control unit 210 includes a Web browser 211 and an electronic mailer 212. Of these, the Web browser 211 is basically
Web page browsing means for analyzing Web data and performing display control (browsing processing) for displaying on a monitor 261 to be described later. In addition, the electronic mailer 212 uses a predetermined communication protocol (for example, SMTP (Simple Mail Transfer Protocol).
This is an e-mail receiving means for performing transmission / reception of e-mail data according to l)). The e-mail receiving means analyzes the e-mail data and performs display control and the like for displaying the data on a monitor 261 described later.

The ROM 220 is a storage means for storing in a non-volatile manner programs and data necessary for controlling each unit of the client device 200. The RAM 240 is a storage unit for volatilely storing programs and data required to control each unit of the client device 200.

As the input device 250, a keyboard, a mouse, a microphone and the like can be used.
A monitor 261 described later also realizes a pointing device function in cooperation with the mouse. The output device 260 includes a monitor (including a home television) 261.
In addition to the printer 262, a speaker can be used. Further, the input device 250 and the output device 26
0 inputs / outputs data via the input / output control IF 270.

The communication control IF 280 controls communication between the client device 200 and the Internet 400 (or a communication device such as a router). The client device 200 thus configured includes a modem, T
A, which is connected to the Internet 400 via a communication line such as a router and a telephone line or via a dedicated line, and accesses the server device 100 in accordance with a predetermined communication protocol (for example, TCP / IP Internet Protocol). be able to.

(Contents of Processing) Next, the details of the processing performed using the present system configured as described above will be described. This process includes (1) sending an email for acquiring a schedule, (2) acquiring a schedule, (3) determining and notifying a schedule, and (4) monitoring the acquisition status of a schedule. The process is roughly divided into (5) a process for performing a notification of a maintenance check. Hereinafter, each process will be sequentially described.

(Contents of Process—Process of Transmitting E-mail for Obtaining Schedule) First, the process of transmitting an email for obtaining the schedule will be described. FIG. 10 shows a flowchart of this processing.

First, the person in charge of the management company instructs the server device 100 via the client device 500 to determine and notify the maintenance inspection schedule by a predetermined method. In addition, at this time, the person in charge of the management company determines the information necessary for determining and notifying the schedule (for example, a condominium where equipment to be subjected to maintenance and inspection is arranged, a plurality of candidates for maintenance and inspection, (Candidate date and schedule response deadline).

For example, a person in charge of the management company displays a predetermined input screen on the monitor 261 of the client device 500. This input screen contains the apartment ID of the apartment
, An input field for inputting a plurality of candidate days to be candidates for maintenance inspection, an input field for inputting a response time limit of the schedule, and an instruction button for determining and notifying the maintenance inspection schedule. When the user inputs necessary information in each input field and selects an instruction button, the input information is transmitted to the server device 100.

After receiving the information, the server device 100 stores the transmitted information in the instruction content DB 120 (steps SA-1 and SA-2), and then starts a process for acquiring the schedule of the inhabitants. Specifically, first, the Web page generation unit 193 of the server device 100 generates Web data of a Web page for acquiring a schedule of each inhabitant using the candidate date transmitted from the client device 500 (step). SA-3). The specific contents of the Web page will be described later. In addition, such We
For example, CGI (Common Gatewa
y Interface). And W
The web page generation unit 193 converts the created web data into
It is stored in an internal directory of the WebDB 170, which is specified by a URL set in advance (step SA-4).

Thereafter, the Web page generation unit 193 sends the W
The URL associated with the eb data, the apartment ID transmitted from the client device 500, and the response deadline of the schedule transmitted from the client device 500 are passed to the e-mail generation unit 191. Then, the e-mail generation unit 191 refers to the basic information DB 110 based on the apartment ID, acquires the resident ID of the resident of the apartment that performs maintenance and inspection, and obtains the resident I
The e-mail address of each inhabitant is obtained by referring to the address DB 130 based on D (step SA-5). Then, the e-mail generation unit 191 generates e-mail data including the URL and the response deadline and destined to the e-mail address of each resident (step SA-6). The data is transferred to the e-mail transmission unit 192. The e-mail transmission unit 192 transmits the received e-mail data via the Internet 400 (step SA-7).
Thus, the processing of the server device 100 ends.

The mail data transmitted in this manner is spooled in a mail server specified by the electronic mail address. Thereafter, each resident downloads the mail data using the electronic mailer 212 of the client device 200 at an arbitrary timing, and browses the electronic mail via the monitor 261. FIG. 15 shows a display example of this e-mail. As shown in FIG. 15, the e-mail includes a company name MA-1 of the management company and a message M indicating that maintenance is to be performed.
A-2, a predetermined sentence MA-3 including a request for a schedule response, and a schedule response deadline M
A-4 and URLMA-5 are displayed. Therefore, by reading this e-mail, the resident grasps that maintenance and inspection are to be performed, that the schedule needs to be answered, the deadline for the response, and the URL of a Web page for answering the schedule. be able to.

(Contents of Process—Process for Obtaining Schedule) Next, a process for obtaining a schedule from each inhabitant will be described. FIG. 11 shows a flowchart of this process. The resident selects the URLMA-5 displayed in the e-mail of FIG. 15 via the input device 250 at an arbitrary timing. Then, the Web browser 211 transmits the URL under a predetermined communication protocol via the communication control IF 280, and requests the server device 100 to transmit Web data by routing based on the URL (step SB-1).

Upon receiving this request, the server 100
The Web server 170 acquires the Web data of the Web page corresponding to the URL from the Web DB 170, and transmits the Web data to the client device 200 via the communication control IF 180 (Steps SB-2 and SB-3). Then, the client device 200 receives the Web data from the server device 100 via the communication control IF 280, analyzes the data with the Web browser 211, and displays a Web page on the monitor 261 (step SB-4). ,
SB-5).

FIG. 16 shows a display example of this Web page. As shown in FIG. 16, the Web page includes a company name MB-1 of the management company, an MB-2 to perform maintenance and inspection, a predetermined sentence MB-3 including a request for a schedule response, and the like. A check box MB-4 for specifying an inconvenient day or a time zone (in this case, morning or afternoon) among the days selected by the management company as candidate days.
If any of the candidate dates is inconvenient, an input field MB-5 for inputting a date and time desired by the residents, an input field MB-6 for inputting an address, and an input for inputting a name Column MB-7 and input column MB for inputting a telephone number
-8 and an input field M for inputting an e-mail address
B-9 and transmission button MB for instructing transmission of information
-10 and a reset button MB-11 for resetting the input information.

Then, the resident inputs necessary information in each of the input fields MB-6 to MB-9 via the input device 250, and designates the inconvenient day and its time zone using the check box MB-4. Or enter the desired date and time in the input field MB-
5, and the transmission button MB-10 is selected. Then, these pieces of information are transmitted to the server device 100 (Steps SB-6 and SB-7). In addition, the resident can reset the information input so far by selecting the reset button MB-11 before transmission. The information input and transmitted by the residents as described above is received by the server device 100 and the response DB 15
0 (steps SB-8 and SB-9). Thus, the process of acquiring the schedule ends.

(Processing Content-Process for Determining and Notifying Schedule) Next, the process for determining and notifying the schedule will be described. FIG. 12 shows a flowchart of this processing. In this process, the schedule determining unit 194 of the server device 100 determines the schedule for performing the maintenance and inspection at a predetermined timing by a predetermined method (step SC-1).

Although the specific contents of the method of determining the schedule are arbitrary, for example, the schedule of each inhabitant can be determined in the order in which answers are given. That is,
The maintenance inspection date and time period for the equipment of the residents who responded first to the dwelling units are set as the maintenance inspection candidate dates, excluding the date and time period when this inhabitant selected it as an inconvenient day. Determine the earliest time of the earliest day.
However, if all the candidate days are selected as inconvenient days, or if there are days that are not selected as inconvenient days, but the desired date and time zone are selected The desired date and time zone are prioritized and determined as the maintenance inspection date and time zone of the equipment. Thereafter, in the same manner, the maintenance inspection date and time zone for the equipment of the dwelling unit of each inhabitant are sequentially determined. However, when determining the maintenance inspection date and time zone for the facility equipment of the residents who responded after the second time, the determination is made excluding the candidate date and time zone that is already closed before that.

Alternatively, the maintenance inspection date and time zone for the equipment of the dwelling units of the inhabitants may be determined at the time when the responses from all the inhabitants are obtained. In this case, it is possible to determine the moving route when the maintenance inspector moves the dwelling unit of each resident to be the shortest moving route. The determination of such a movement route can be calculated by applying a method such as an optimal route selection of a linear programming, for example.

In determining such a schedule, it is possible to determine in detail the time period for maintenance and inspection by referring to the time required for inspection of each facility and equipment. That is, at the time of schedule determination, the schedule determination unit 194 determines the basic information DB 11 based on the name transmitted from each resident.
0, the equipment ID of the equipment installed in each dwelling unit is acquired. Then, referring to the decision reference DB 140 based on the equipment ID, a maintenance inspection time required for performing maintenance and inspection of each equipment is acquired. Then, based on this maintenance inspection time, a maintenance inspection time is assigned to each time zone of each candidate day. For example, if the maintenance and inspection time is 15 minutes, the time zone (9
3 hours from 12:00 to 12:00), maintenance and inspection of 12 dwelling units can be assigned, and the maintenance and inspection time of the first house is from 9:00 to 9:15 and the maintenance and inspection time of the second house is It can be determined in detail, such as from 9:15 to 9:30.

As the reference information for determining such a schedule, any information that can be used for reference other than the maintenance and inspection time can be used. For example, the travel time until the maintenance and inspection person goes to each dwelling unit and the travel time between each dwelling unit are stored in the determination reference DB 140, and when the schedule is determined, a determination may be made in consideration of these travel times. it can. Alternatively, the number of maintenance inspectors who can go to one apartment is determined in advance.
By storing it in 0, the schedule can be determined in consideration of the number of people. For example, when there are two maintenance inspectors, maintenance and inspection of two facilities can be performed at the same time. In addition, the maintenance and inspection schedule may be determined using an e-mail and a Web page as in the case of the residents, and the maintenance and inspection schedule may be determined in consideration of the schedule. Naturally, a person in charge of the management company or the like may manually determine the schedule, and transmit the determined schedule to the server device 100 or the like.

Thereafter, the schedule determining section 194 transfers the information on the schedule thus determined to the electronic mail generating section 191 and stores this information in the schedule DB 160 (step SC-2). Further, the schedule determining unit 194 obtains, from the address DB 130, the e-mail address of the resident of the dwelling unit to which the maintenance and inspection person will visit according to the schedule, and the e-mail address of the maintenance and inspection person. Hand over to 191.

The e-mail generator 191 having received the information generates e-mail data of an e-mail to be transmitted to each inhabitant and e-mail data of an e-mail transmitted to a maintenance and inspection person. The e-mail data of the e-mail to be transmitted to each resident includes a predetermined sentence for notifying the schedule and the contents of the individual schedule of each resident to which the e-mail is transmitted, and Mail data addressed to the e-mail address is generated (step SC-3). In addition, the mail data of the e-mail transmitted to the maintenance inspector includes a predetermined sentence for notifying the schedule and the contents of the schedule of the entire dwelling unit of the apartment to which the maintenance inspector to whom the e-mail is transmitted goes. It generates mail data that includes the e-mail address of the maintenance and inspection person (step SC-3). Then, the e-mail generation unit 191 transfers the generated e-mail data to the e-mail transmission unit 192. This e-mail transmission unit 1
92 transmits the received mail data via the Internet 400 (step SC-4). Thus, the process of determining and notifying the schedule ends.

The transmitted mail data is transmitted in the same manner as described above, and the e-mail is browsed by each resident and maintenance person. FIG. 17 shows a display example of an e-mail sent to each resident. As shown in FIG.
The e-mail includes the company name MC-1 of the manager, MC-2 to perform maintenance and inspection, predetermined text MC-3 for notifying that the maintenance and inspection date and time have been determined, and the determined date and time. MC-4 and maintenance contact person MC-5 are displayed. Therefore, the residents can know the contents of the determined schedule and the like by reading the e-mail.

FIG. 18 shows a display example of an e-mail sent to the maintenance and inspection person. As shown in FIG. 18, the electronic mail includes a company name MD-1 of the manager, a message MD-2 indicating that the maintenance is to be performed, and a predetermined text for notifying that the date and time of the maintenance is determined. MD-3, determined date MD-4, address MD-5 of each inhabitant, name MD-6 of each inhabitant, telephone number MD-7 of each inhabitant, inconvenient day MD-8 in which each inhabitant answered. And are displayed. Therefore, the maintenance inspector can know the contents of the determined schedule and the like by browsing the e-mail. When it is necessary to change the schedule, etc., adjustments can be made with reference to the inconvenient day MD-8, and the residents can be contacted using the telephone number MD-7 or the like. . Further, the maintenance and inspection person can print out this e-mail by the printer 262 of the client device 300 and go to the site of the maintenance and inspection with this. However, notification of the schedule to the maintenance inspector can be performed by any means such as FAX other than e-mail.

(Contents of Process—Process of Monitoring Schedule Acquisition Status) Next, a process of monitoring the schedule acquisition status will be described. FIG. 13 shows a flowchart of this processing. Acquisition status monitoring unit 19 of server device 100
5 monitors the schedule acquisition status of each inhabitant. Specifically, the response deadline stored in the instruction content DB 120 is monitored (step SD-1). At the time when the response deadline has arrived, residents who have not responded to the schedule (resident IDs are stored in the response DB 150). (Step SD-)
2).

If such a resident exists, the acquisition status monitoring unit 195 acquires the e-mail address of the resident from the address DB 130 (step SD-3).
The e-mail address is transferred to the e-mail generation unit 191. In addition, the acquisition status monitoring unit 195 sets the URL of the Web page for acquiring the schedule of each inhabitant to Web.
The data is acquired from the bDB 170 (step SD-4).
The RL is transferred to the e-mail generation unit 191.

The e-mail generation unit 1 receiving these information
Reference numeral 91 includes a predetermined sentence urging the prompt reply of the schedule, and generates mail data of an e-mail including the URL and addressed to the e-mail address (step SD). -5), the mail data is transferred to the electronic mail transmitting section 192. The e-mail transmission unit 192 transmits the received e-mail data via the Internet 400 (step SD-6). This ends the process of monitoring the schedule acquisition status.

The mail data transmitted in this manner is transmitted in the same manner as described above, and is viewed by each inhabitant. FIG. 19 shows a display example of this e-mail. As shown in FIG. 19, the e-mail includes the company name ME-1 of the management company,
ME-2 and U to request an answer to the schedule
RLME-3 is displayed. By inviting the residents to view such an e-mail, it is possible to urge a response by reminding that the schedule needs to be answered.

[0094] In addition, as another monitoring method of the schedule answer, a maintenance checker or the like monitors the schedule answer, asks the inhabitants who do not answer the answer by telephone, facsimile or the like, and gives the obtained answer. The information may be input to the server device 100.

(Contents of Processing-Processing for Confirming Notification of Maintenance Inspection) Next, processing for performing confirmation notification of maintenance inspection will be described. FIG. 14 shows a flowchart of this process. The confirmation notification unit 196 of the server device 100 monitors whether a predetermined advance notification timing has arrived (step SE).
-1). Specifically, the date and time of the maintenance and inspection stored in the schedule DB 160 is monitored, and it is determined whether or not the advance notification timing (for example, three days before the date of the maintenance and inspection) for this date and time has arrived. Then, when the advance notification timing comes, the confirmation notification unit 196 obtains the resident ID of the resident of the dwelling unit going to the maintenance and inspection from the schedule DB 160, and based on the resident ID, the address DB 130
, An e-mail address of the resident is acquired (step SE-2). Further, the confirmation notifying unit 196 acquires the e-mail address of the maintenance and inspection person with reference to the address DB 130 (step SE-3). Then, the confirmation notification unit 196 passes the e-mail addresses of the residents and the maintenance and inspection person to the e-mail generation unit 191.

The e-mail generation unit 191 having received the e-mail address includes a predetermined sentence indicating that the maintenance and inspection date is approaching, and the date and time and the time zone. Generate e-mail data of the e-mail addressed to the e-mail address (step SE-
4), this mail data is transferred to the electronic mail transmitting section 192. The e-mail transmission unit 192 transmits the received e-mail data via the Internet 400 (step SE-5). With this, the process for performing the notification of the maintenance check is completed.

The mail data transmitted in this manner is transmitted in the same manner as described above, and is viewed by each inhabitant and maintenance person. FIG. 20 shows a display example of an e-mail sent to each resident. As shown in FIG. 20, the e-mail includes the company name MF-1 of the management company, a sentence MF-2 for notifying the confirmation of the maintenance and inspection, the date and time MF-3 of the maintenance and inspection, and the maintenance inspector. Is displayed. Although illustration of the e-mail sent to the maintenance inspector is omitted, the determined date and time, the address of each inhabitant, the name of each inhabitant, the telephone number of each inhabitant, each inhabitant, as shown in FIG. , Including inconvenient days answered by. As a result, it is possible to confirm to the residents and the maintenance and inspection person that the maintenance and inspection will be performed soon, and the maintenance and inspection can be performed more reliably.

(Other Embodiments) The embodiments of the present invention have been described so far. However, the present invention is not limited to the above-described embodiments, but may be modified according to the technical ideas described in the claims. The invention may be embodied in various different embodiments within the scope thereof.

For example, when the manager is also a maintenance and inspection person, the client device 300 can be omitted. In this case, the process performed between server device 100 and client device 300 described above can be replaced with the process performed between server device 100 and client device 500. Then, for example, the schedule determined in the server device 100 is notified to the client device 500 by e-mail, facsimile, or the like.
Printed out by 62 or the like and used for maintenance and inspection.

The timing for starting the process of transmitting an e-mail for acquiring a schedule is defined as follows:
You may make it notify automatically. For this reason, for example, in the server device 100, the contents of the facilities of the building such as the apartment house and the next maintenance inspection date data of the facilities are registered.
Then, the server apparatus 100 monitors the next maintenance / inspection date data, and when a predetermined period of time comes before the next maintenance / inspection date, the client apparatus 500 outputs an instruction to prompt the operation of a person in charge of the management company (display by the monitor 261). Or printing by the printer 262). The person in charge of the management company seeing this starts the process of sending an e-mail for acquiring the schedule. Alternatively, the process of transmitting an e-mail may be automatically started based on a predetermined criterion. For example, when the server apparatus 100 detects that a predetermined period of time has passed before the next maintenance inspection date as described above, the processing for transmitting an e-mail for acquiring a schedule may be automatically started. Good. Alternatively, the equipment and the server device 100 are communicably connected to each other, and it is detected on the equipment side by a known method that maintenance or inspection of the equipment is required, and this is detected from the equipment by the server equipment 100. , And at this time, a process of transmitting an e-mail for acquiring a schedule may be automatically started.

The server device 100 may generate a maintenance inspection schedule (for example, a maintenance inspection schedule for the entire apartment) as a Web page. In this case, even if the maintenance inspector or the resident loses the e-mail or the printed schedule information, the client devices 200, 300
By accessing the server device 100 from, a maintenance inspection schedule (for example, a maintenance inspection schedule table of the entire apartment) which is made into a Web page can also be browsed. Particularly in this case, the client device 3 of the maintenance inspector
If 00 is a portable information terminal such as a PDA, the maintenance and inspection person can easily confirm the schedule or the like on the spot or on the way to this spot. In addition, information that can be helpful when going to maintenance and inspection, such as map data of each condominium and a method of maintenance and inspection of each equipment, is stored in the server device 1.
00, and call the information according to the contents of the equipment and include it in an e-mail or the Web page,
The maintenance and inspection person may be able to view the information.

Further, among the processes described in the embodiment, all or a part of the processes described as being performed automatically can be manually performed, or described as being performed manually. All or part of the processing can be automatically performed by a known method. In addition, the processing procedures, control procedures,
Information including parameters such as specific names, various types of registration data, and search conditions can be arbitrarily changed unless otherwise specified.

The components of the server device 100 shown in the drawings are functionally conceptual, and need not necessarily be physically configured as shown in the drawings. For example, the processing functions provided in the server device 100, in particular, each processing function performed by the control unit 190,
Realized by a CPU (Central Processing Unit) and a program analyzed and executed by the CPU, or
It is realized as hardware by wired logic. Further, the form of distribution / integration of the server apparatus 100 is not limited to the illustrated one, and all or a part of the server apparatus 100 may be functionally or physically distributed / integrated in an arbitrary unit corresponding to various loads or the like. Can be configured. For example, We
The bDB 170 may be configured independently as a Web server device, or the e-mail transmission unit 192 may be configured independently as a mail server device.

The client devices 200, 300,
500 is a general personal computer,
Mobile communication terminals such as mobile phones and PHS (Personal Handy Phone System), workstations, home game consoles, Internet TVs, PDAs (Personal Digital As
sistant) or a home information terminal device for displaying disaster prevention information and the like provided in each dwelling unit. These client devices 200, 300, 500
The control unit 210 of the CP
U and the program analyzed and executed by the CPU. That is, in the ROM 220 or the HD 230, a computer program for giving instructions to the CPU in cooperation with an OS (Operating System) and performing various processes is recorded. This computer program is executed by being loaded into the RAM 240, and configures the control unit 210 in cooperation with the CPU. However, this computer program may be recorded in an application program server connected to the client devices 200, 300, 500 via an arbitrary network, and may be downloaded in whole or in part as necessary. It is possible. Alternatively, all or any part of each control unit 210 can be realized as hardware such as wired logic.

(Network) The server device 100
The network connecting the client 200 and the client devices 200 and 300 is not limited to the Internet 400 described above, and any network can be used. For example, the present system can be constructed using a LAN, WAN, or personal computer communication network within a limited area. In addition, terrestrial broadcasting, CATV, CS, B
S or ISDB (Integrated Services Digita
l Broadcasting) to transmit and receive various data. That is, the network can include not only a wired network but also these wireless / communication networks. Further, the server device 100 and the client device 500 may be connected via such various types of networks.

The “computer-readable recording medium” is a floppy (registered trademark) disk, a magneto-optical disk, a ROM, an EPROM, an EEPROM, a CD-ROM, or the like.
Any "portable physical medium" such as ROM, MO, DVD, etc.
And ROM and R built into various computer systems
The program is held for a short period of time, such as a communication line or a carrier wave when transmitting the program via an arbitrary “fixed physical medium” such as AM or HD, or a network represented by LAN, WAN, or the Internet. "Communication medium" shall be included.

A "program" is a data processing method described in an arbitrary language or description method, and may be in any form such as a source code or a binary code. In addition,
The “program” is not necessarily limited to a single program, but may be distributed as a plurality of modules or libraries, or may operate in cooperation with a separate program represented by an OS (Operating System). Includes what you achieve. Note that a specific configuration for reading a recording medium in each device described in the embodiment, a reading procedure, or an installation procedure after reading, etc.
Known configurations and procedures can be used.

[0108]

As described above, according to the present invention, detailed schedule information can be obtained via a Web page, so that a maintenance inspection schedule can be determined based on this detailed information. Can be.
For this reason, it is possible to formulate a schedule that takes into account the convenience of the person to be maintained and not the one-sided schedule from the maintenance and inspection person, and it is possible to easily optimize the schedule. In addition, since each notification is performed by e-mail, the notification can be performed quickly.

Further, according to the present invention, the maintenance inspection schedule is automatically determined based on the maintenance inspected person's schedule acquired via the Web page. Therefore, the schedule can be determined easily and quickly.

Further, according to the present invention, an e-mail including information on the maintenance and inspection schedule is transmitted to the maintenance and inspection person. Therefore, the schedule can be promptly notified not only to the maintenance inspector but also to the maintenance inspector.

Further, according to the present invention, the contact information of the maintenance inspected person is included in the e-mail transmitted to the maintenance inspected person. Therefore, the maintenance inspector can easily grasp the contact address of the maintenance inspected person, and can easily confirm the schedule with the maintenance inspected person.

Further, according to the present invention, the information regarding the schedule of the maintenance inspected person obtained via the Web page is included in the e-mail transmitted to the maintenance inspecting person. Therefore, the maintenance inspector can easily grasp not only the information on the determined schedule but also the information on the schedule, and refer to it when requesting the maintenance inspector to change the schedule. Can be.

Further, according to the present invention, the information obtained via the Web page is information relating to the date and time when the maintenance person is inconvenient. Therefore, compared to the case where a convenient date and time is inquired, the degree of freedom in determining the schedule for the maintenance inspector can be increased, and the schedule can be determined more easily.

Further, according to the present invention, with respect to the acquisition of information on the schedule of the person to be maintained and inspected, the presence or absence of the delay is monitored, and if it is determined that there is a delay, a predetermined time for promoting the acquisition is obtained. An e-mail containing the information is generated. Therefore, by sending this e-mail to the client device, it is possible to urge the maintenance person to be inspected whose answer to the schedule is delayed to answer.

Further, according to the present invention, the arrival of a predetermined advance notification timing before the maintenance and inspection schedule is monitored, and when it is determined that the advance notification timing has arrived, the maintenance and inspection schedule is notified. An e-mail containing the predetermined information is generated. Therefore, by sending this e-mail to the client device,
It is possible to notify to the maintenance inspector or the maintenance inspected person that the maintenance inspection date is approaching or the like.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a maintenance inspection schedule determination notification system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a main configuration of a server device.

FIG. 3 is a diagram illustrating a configuration example of information stored in a basic information DB.

FIG. 4 is a diagram illustrating a configuration example of information stored in an instruction content DB.

FIG. 5 is a diagram illustrating a configuration example of information stored in an address DB.

FIG. 6 is a diagram illustrating a configuration example of information stored in a decision reference DB.

FIG. 7 is a diagram illustrating a configuration example of information stored in an answer DB.

FIG. 8 is a diagram illustrating a configuration example of information stored in a schedule DB.

FIG. 9 is a block diagram illustrating a main configuration of a client device.

FIG. 10 is a flowchart of a process from when a schedule is determined and a notification instruction is issued to when an e-mail is transmitted.

FIG. 11 is a flowchart of a process when a resident answers a schedule.

FIG. 12 is a flowchart of a process for determining and notifying a schedule.

FIG. 13 is a flowchart of a process of monitoring a schedule acquisition status.

FIG. 14 is a flowchart of a process for performing a maintenance check confirmation notification.

FIG. 15 is a diagram illustrating a display example of an e-mail for notifying a URL of a Web page;

FIG. 16 is a diagram illustrating a display example of a Web page.

FIG. 17 is a diagram showing a display example of an e-mail for notifying residents of the determined schedule.

FIG. 18 is a diagram showing a display example of an e-mail for notifying a maintenance and inspection person of a determined schedule.

FIG. 19 is a diagram showing a display example of an e-mail for prompting a reply of a schedule.

FIG. 20 is a diagram showing a display example of an e-mail for confirming a schedule or the like;

[Explanation of symbols]

 Reference Signs List 100 server device 110 basic information database 120 instruction contents database 130 address database 140 decision reference database 150 answer database 160 schedule database 170 Web database 180 communication control interface 190 control unit 191 e-mail generation unit 192 e-mail transmission unit 193 Web page generation unit 194 Schedule determination unit 195 Acquisition status monitoring unit 196 Confirmation notification unit 200, 300 Client device 210 Control unit 211 Web browser 212 Electronic mailer 220 ROM 230 HD 240 RAM 250 Input device 260 Output device 261 Monitor 262 Printer 270 Input / output control interface 280 Communication control Interface 400 internet

Continued on the front page (51) Int.Cl. ⁷ Identification code FI Theme coat II (reference) E04G 23/00 E04G 23/00 G06F 13/00 610 G06F 13/00 610A

Claims (20)

[Claims] 1. A maintenance / inspection schedule information processing device for processing information relating to a maintenance / inspection schedule of equipment and a maintenance / inspection schedule information terminal device of a person to be inspected / maintained who undergoes maintenance and inspection of the equipment through a network. A maintenance / inspection schedule determination notification system configured to be communicably connected to the maintenance / inspection schedule information processing apparatus, wherein the maintenance / inspection schedule information processing device comprises: E-mail including specific information for specifying the location of a Web page for acquiring information on the schedule on the inspector side, and a maintenance inspection schedule determined based on the information acquired via the Web page E-mail generating means for generating an e-mail including information on E-mail transmission means for transmitting the e-mail generated by the e-mail generation means to the e-mail address of the person to be maintained stored by the address storage means via the network, The schedule information terminal device includes: an e-mail receiving unit that receives and outputs an e-mail transmitted by the e-mail transmitting unit; and, based on specific information included in the e-mail received by the e-mail receiving unit, Web of the above Web page
Web that acquires data and outputs the Web page
A maintenance inspection schedule determination notification system, comprising: a page browsing unit; and an input unit for inputting information relating to the schedule of the maintenance inspected person with respect to the Web page. 2. The maintenance / inspection schedule information processing device is communicably connected to a maintenance / inspection schedule information terminal device on the maintenance / inspection person side via a network. The e-mail transmitting means transmits an e-mail including the information on the maintenance and inspection schedule to the e-mail address of the maintenance and inspection person stored by the address storage means. The maintenance inspection schedule determination notification system according to claim 1, wherein: 3. A maintenance / inspection schedule information terminal on the side of a person to be inspected / received for maintenance / inspection of equipment, which is communicably connected to the terminal via a network. An information processing apparatus for processing a maintenance and inspection schedule, comprising: an address storage means for storing an e-mail address of the person to be inspected; and a Web page for acquiring information on the schedule of the person to be inspected. An e-mail generating means for generating an e-mail including specific information for specifying, and an e-mail including information on a maintenance check schedule determined based on the information acquired via the Web page, The e-mail generated by the e-mail generation unit is stored by the address storage unit. An e-mail transmission means for transmitting the e-mail address to the e-mail address of the person to be maintained and inspected via the network. 4. A schedule determination processing means for determining the maintenance and inspection schedule based on the maintenance and inspection person's schedule obtained via the Web page, wherein the e-mail generating means includes a schedule determination processing means. The maintenance / inspection schedule information processing apparatus according to claim 3, wherein an electronic mail including information on the maintenance / inspection schedule determined by the processing unit is generated. 5. The maintenance / inspection schedule information processing device is communicably connected to a maintenance / inspection schedule information terminal device on the maintenance / inspection person side via a network. The e-mail transmitting means transmits an e-mail including the information on the maintenance and inspection schedule to the e-mail address of the maintenance and inspection person stored by the address storage means. The maintenance and inspection schedule information processing apparatus according to claim 3 or 4, wherein: 6. A contact information storing means for storing information on the contact information of the person to be maintained and inspected, wherein the e-mail generating means stores the contact information stored by the contact information storing means in the maintenance and inspection person. The maintenance and inspection schedule information processing apparatus according to claim 5, wherein the information is included in an e-mail transmitted to the side. 7. The electronic mail generating means according to claim 1, wherein
The maintenance and inspection schedule information processing according to claim 5 or 6, wherein information on the maintenance and inspection person side schedule acquired through a page is included in an e-mail transmitted to the maintenance and inspection person side. apparatus. 8. The information according to claim 3, wherein the information obtained through the Web page is information on a date and time when the maintenance person is inconvenient. Maintenance inspection schedule information processing device. 9. An acquisition status monitoring means for monitoring whether or not there is a delay in acquiring information on the schedule of the person to be serviced performed via the Web page, wherein the e-mail generation means comprises: An electronic mail including predetermined information for promoting the acquisition is generated when the situation monitoring means determines that there is a delay in the acquisition, any one of claims 3 to 8. A maintenance and inspection schedule information processing device according to one aspect. 10. A confirmation notifying means for monitoring arrival of a predetermined advance notification timing before a maintenance inspection schedule, wherein said e-mail generating means determines that said advance notification timing has arrived by said confirmation notification means. The maintenance / inspection schedule information processing apparatus according to any one of claims 3 to 9, wherein in such a case, an e-mail including predetermined information for notifying the maintenance / inspection schedule is generated. 11. A maintenance / inspection schedule information terminal device communicably connected via a network to a maintenance / inspection schedule information processing device for processing information relating to a maintenance / inspection schedule of facility equipment, wherein the maintenance / inspection schedule is provided. An e-mail receiving means for receiving and outputting an e-mail transmitted from the information processing device; and information on a schedule on the maintenance inspected person side based on information included in the e-mail received by the e-mail receiving means. Web page browsing means for acquiring Web data of a Web page for acquiring the Web page, and outputting the Web page, and input means for inputting information on the schedule of the maintenance person to be inspected on the Web page And a maintenance inspection schedule information terminal device comprising: 12. An address storing procedure for storing an e-mail address of a person to be inspected receiving maintenance and inspection of facility equipment, and specifying a location of a Web page for obtaining information on the schedule of the person to be inspected and maintenance. An e-mail including specific information for performing an e-mail and an e-mail including information on a maintenance check schedule determined based on the information acquired via the Web page, and An e-mail transmission procedure for transmitting the e-mail generated in the e-mail generation procedure to the e-mail address of the serviced person stored in the address storage procedure via the network. Characteristic maintenance inspection schedule decision notification method. 13. A schedule determining processing procedure for determining the maintenance inspection schedule based on the maintenance inspected person's schedule acquired via the Web page, wherein the e-mail generating procedure determines the schedule. The method according to claim 12, further comprising generating an e-mail including information on the maintenance check schedule determined in the processing procedure. 14. An e-mail address of the maintenance and inspection person is stored in the address storage procedure, and an e-mail including information on the maintenance and inspection schedule is stored in the e-mail transmission procedure in the address storage procedure. 14. The maintenance inspection schedule determination notification method according to claim 12, wherein the notification is transmitted to the e-mail address of the maintenance inspector. 15. A contact storing step for storing information on contact information on the maintenance inspected person side, wherein in the e-mail generating step, the contact information stored in the contact information storing step is replaced by the maintenance inspector. The maintenance inspection schedule determination notification method according to claim 14, wherein the notification is included in an e-mail transmitted to the side. 16. The method according to claim 16, wherein in the e-mail generating procedure, the information on the schedule of the maintenance inspected person acquired via the Web page is included in the e-mail transmitted to the maintenance inspector. Claim 1
The maintenance inspection schedule determination notification method according to 4 or 15. 17. The information according to any one of claims 12 to 16, wherein the information obtained through the Web page is information relating to a date and time when the maintenance person is inconvenient. Notification method for determining maintenance schedule. 18. An acquisition status monitoring procedure for monitoring whether or not there is a delay in acquiring information on the schedule of the person to be serviced performed via the Web page, wherein the acquisition of the information is performed in the electronic mail generation procedure. 18. An e-mail including predetermined information for facilitating the acquisition is generated when it is determined in the situation monitoring procedure that the acquisition is delayed. The maintenance inspection schedule decision notification method described in one. 19. A confirmation notification procedure for monitoring arrival of a predetermined advance notification timing before a maintenance and inspection schedule, wherein the e-mail generation procedure determines that the advance notification timing has arrived in the confirmation notification procedure. 19. The maintenance inspection schedule determination notification method according to claim 12, wherein an e-mail including predetermined information for notifying the maintenance inspection schedule is generated. 20. A computer-readable recording medium having recorded thereon a program for causing a computer to execute the maintenance / inspection schedule determination notification method according to any one of claims 12 to 19.