JPH08249308A - Electronic questionnaire system - Google Patents

Abstract

PURPOSE: To provide an electronic questionnaire system which can free a questionnaire performer from secondary operation such as the distribution and collection of questionnaires. CONSTITUTION: This system is equipped with a questionnaire requesting device 10 which performs an asking process for questionnaires, a questionnaire managing device 20 which performs a managing process for the questionnaires, and a questionnaire answer devices 30 which performs answer processing of the questionnaires. The questionnaire requesting device 10 performs the generation, asking, and answer batch reception of the questionnaires. The questionnaire managing device 20 performs the asking reception, distribution, and answer batch transmission of the questionnaires. The questionnaire answer device 30 performs the reception, answer process, and return of the questionnaires.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic questionnaire system, and more particularly, to an electronic questionnaire system for supporting questionnaire execution among computer users in an environment where a plurality of computers are connected.

[0002]

2. Description of the Related Art In recent years, the technical flow of electronic questionnaire systems has started from paperless adoption of electronic media, to expanding the scope of questionnaire application including communication networks, and to speeding up and improving the efficiency of distribution and collection work. It has developed.

More recently, there has been an increasing trend to improve the efficiency of processing by automating the questionnaire execution process as much as possible. For example, a support function for simplifying the work of creating a questionnaire form has been developed, and a function for automating the counting work by electronically reading the answer results from the answer form has been developed.

[0004] As an example of a document of an electronic questionnaire system published so far, for example, Japanese Patent Laid-Open No. 2-259899.
Japanese Patent Laid-Open No. 4-288664, Japanese Patent Laid-Open No. 4-2964
There is Japanese Patent No. 46791.

In the above-mentioned Japanese Patent Laid-Open No. 2-259899,
A questionnaire implementation device is described which is characterized in that it is provided with means for totaling the answers of the collected questionnaires and means for displaying the totalized answer results.

Further, the above-mentioned Japanese Patent Application Laid-Open No. 4-288664 describes an electronic questionnaire processing device characterized in that it is provided with means for preparing a questionnaire format. Further, Japanese Patent Laid-Open No. 4-246791 described above describes a questionnaire data collection / analysis system which is characterized by collecting and analyzing questionnaire survey results using answers to which identification codes are added.

[0007]

The conventionally-known electronic questionnaire system has its processing function automated for the purpose of improving the efficiency of each processing. In addition, it is basically constructed so that the questionnaire implementor and the respondent face each other directly, and the function of the original purpose of the questionnaire system, that is, the planning and creation of the questionnaire and its response, and the distribution and collection function of the questionnaire are separated. It is not structured.

On the other hand, in the electronic questionnaire system described in the above-mentioned Japanese Patent Laid-Open No. 4-288664, the functions required by the questionnaire requester and those required by the practitioner are integrated and the distribution / execution means. It is not configured to operate collection as an independent functional unit.

Further, in the electronic questionnaire system described in Japanese Patent Laid-Open No. 2-259899, the creation and distribution of questionnaires are realized as one function, which is the same as the case of Japanese Patent Laid-Open No. 4-288664. , Distribution / collection is not a separate functional unit. Furthermore, there is no configuration in which the respondents share the function of the questionnaire system.

In such a configuration in which the executing means is not separated, it is considered that the following problems (a) to (e) occur. (B) Not suitable for the operation of questionnaires that require fairness and neutrality, such as protecting the privacy of respondents and guaranteeing anonymity.

(B) It is difficult to construct / implement the questionnaire system in two forms of operation management and questionnaire use. (C) It is easy for planners and creators of questionnaires to spend time and effort on secondary tasks such as distributing questions and collecting answers.

(D) If the questionnaire creation function is included in the distribution / collection function and is patterned, the questionnaire creation work is simplified, but at the same time, the degree of freedom in the creation is likely to decrease. In particular, when the specifications of computers connected by a network are not uniform and a plurality of computers are mixed, it is not possible to adopt the optimum questionnaire form each time according to the target equipment of the questionnaire.

(E) In a situation where a large number of questionnaires are conducted by a plurality of questionnaire requesters, it is difficult to comprehensively manage and grasp the execution status of the questionnaires. The present invention has been made in view of the above circumstances, and it is a first object of the present invention to provide an electronic questionnaire system capable of freeing a questionnaire implementer from the secondary work of distributing and collecting questionnaires. To do.

A second object of the present invention is to provide an electronic questionnaire system capable of executing an inquiry about the status of the questionnaire, changing the execution conditions, obtaining information about the questionnaire, etc. without human intervention. To do.

Further, the present invention thirdly provides an electronic questionnaire system capable of protecting fairness and neutrality such as protection of privacy of respondents and guarantee of anonymity.
And the subject.

[0016] A fourth object of the present invention is to provide an electronic questionnaire system capable of immediately knowing unanswered persons at the present moment.

[0017]

[Means for Solving the Problems]

<< Essential Components of the Electronic Questionnaire System of the Present Invention >> The electronic questionnaire system of the present invention is connected to the questionnaire requesting device 10 for requesting a questionnaire and the questionnaire requesting device 10 in order to solve the first problem described above. Then, a questionnaire management device 20 that manages the questionnaire, and a questionnaire response device 30 that connects to the questionnaire request device 10 and performs the questionnaire response process are provided as essential components (claims). 1
Corresponding to). Hereinafter, this configuration will be referred to as a first configuration of the electronic questionnaire system of the present invention. FIG. 1 is a principle diagram of the electronic questionnaire system of the first configuration of the present invention.

(Questionnaire requesting device 10) The questionnaire requesting device 10 prepares, requests, and receives a batch of questionnaires. (Questionnaire management device 20) Questionnaire management device 20
Accepts, distributes, collects, and collectively transmits questionnaire requests.

(Questionnaire reply device 30) The questionnaire reply device 30 receives, answers, and returns a questionnaire. The electronic questionnaire system of the first configuration of the present invention may be configured as in the following (a) to (2).

(B) In order to solve the above-mentioned first problem, the questionnaire request device 10 is provided with a general-purpose questionnaire data creation function unit 11, a questionnaire request processing unit 13, and a response data batch reception processing unit 15. Further, the questionnaire management device 20 is connected to the questionnaire request device 10 and the questionnaire response device 30 via a communication network or wirelessly, and the questionnaire request reception processing unit 21, the questionnaire distribution processing unit 23, the questionnaire collection processing unit 25 and the answers. The batch transmission processing unit 26 is provided. Furthermore, the questionnaire response device 30 is connected to the questionnaire management device 20 via a communication network or wirelessly, and includes a questionnaire reception processing unit 31, a questionnaire response processing unit 33, and a response data returning unit 35. This configuration corresponds to claim 2, and hereinafter this configuration is referred to as a second configuration of the electronic questionnaire system of the present invention.

The general-purpose questionnaire data creation function unit 11 is
Create the data for the questionnaire. The questionnaire request processing unit 13 uses the general-purpose questionnaire data creation function unit 11
The questionnaire management device 20 is electronically requested to execute the questionnaire created in (4).

The answer data batch reception processing section 15 receives the answers of the questionnaire collected by the questionnaire management device 20 in a batch. The questionnaire request reception processing unit 21
An execution request for the questionnaire is accepted from the questionnaire request device 10.

The questionnaire distribution processing section 23 electronically distributes the questionnaire accepted by the questionnaire request acceptance processing section 21 to the questionnaire response device 30. The questionnaire collection processing unit 25 electronically collects the answers to the questionnaire from the questionnaire response device 30.

The response batch transmission processing unit 26 collectively transmits the answers of the questionnaire collected by the questionnaire collection processing unit 25 to the questionnaire requesting apparatus 10. The questionnaire reception processing unit 31 receives the questionnaire data from the questionnaire management device 20.

The questionnaire response processing section 33 performs the response processing of the questionnaire received by the questionnaire reception processing section 31. The reply data return unit 35 electronically returns the reply processed by the questionnaire reply processing unit 33 to the questionnaire management device 20.

(B) In order to solve the above-mentioned second problem, the questionnaire request device 10, the questionnaire management device 20, and the questionnaire response device 30 exchange control data storing questionnaire operation information with each other. , To control the operation of the system. This configuration corresponds to claim 3, and hereinafter, this configuration is referred to as a third configuration of the electronic questionnaire system of the present invention.

(C) In order to solve the above-mentioned third problem, the questionnaire management device 20 is required to assign a user identifier of a distribution target person to the questionnaire distributed from the questionnaire distribution processing unit 23. The user identifier and the identifier of another system are stored in association with each other, and when the reply to the questionnaire is received from the questionnaire reply device 30, the user identifier of the distribution target person who has sent the reply is deleted. This configuration corresponds to claim 4, and hereinafter, this configuration will be described as the fourth embodiment of the electronic questionnaire system of the present invention.
Called the configuration of.

(D) In order to solve the above-mentioned fourth problem, the questionnaire management device 20 receives a notification from the questionnaire collection processing unit 25 that the answers of the questionnaire have been collected, and then the list of unanswered people It has a reminder processing unit 24 for creating. This configuration corresponds to claim 5,
Hereinafter, this configuration will be referred to as a fifth configuration of the electronic questionnaire system of the present invention.

Next, the electronic questionnaire system of the second configuration of the present invention may be configured as shown in (a) to (b) below. (A) In order to solve the above-mentioned second problem, the control data stores, as operation information, information regarding the response status of each questionnaire and the response deadline. Further, the questionnaire request device 10 includes a first request request processing unit 14 that transmits a request request regarding the requested questionnaire to the questionnaire management device 20. Then, the questionnaire management device 20 includes an execution management file 202 that stores information that manages the execution status of the questionnaire received by the questionnaire request reception processing unit 21, and the first request request processing unit 14 of the questionnaire request device 10. Process the request request sent from the server, and process the result of the request.
And a request request handling processing unit 27 for reflecting the information in the above. This configuration corresponds to claim 6, and hereinafter this configuration is referred to as a sixth configuration of the electronic questionnaire system of the present invention.

(B) In order to solve the above-mentioned second problem, the control data stores, as operation information, information regarding the response status of each questionnaire and the response deadline. Then, the questionnaire response device 30 has a second request request processing unit 36 for transmitting a request request regarding the questionnaire being answered to the questionnaire management device 20. Further, the questionnaire management device 20 includes an execution management file 202 that stores information for managing the execution status of the questionnaire received by the questionnaire request reception processing unit 21, and a second request request processing unit 36 of the questionnaire response device 30. And a request request handling processing unit 27 for processing the request request transmitted from the server and reflecting the processing result in the execution management file 202. This configuration corresponds to claim 7, and
This configuration is called the seventh configuration of the electronic questionnaire system of the present invention.

[0031]

According to the electronic questionnaire system of the first configuration of the present invention, the questionnaire requesting device 10 creates a questionnaire, makes a request, and receives a batch of answers. Then, the questionnaire management device 20 receives, distributes, collects, and collectively transmits the questionnaire requests. Furthermore, the questionnaire response device 30 receives the questionnaire, processes the response,
It will be returned.

According to the electronic questionnaire system of the second configuration of the present invention, first, in the questionnaire request device 10, the questionnaire request processing unit 13 executes the questionnaire data created by the general-purpose questionnaire data creation function unit 11. , Electronically request the questionnaire management device 20.

Then, in the questionnaire management apparatus 20, the questionnaire distribution processing section 23 electronically distributes the questionnaire accepted by the questionnaire request acceptance processing section 21 to the questionnaire response apparatus 30.

Then, in the questionnaire response device 30, the questionnaire response processing section 33 performs the response processing of the questionnaire to the questionnaire received by the questionnaire reception processing section 31, and the response data returning section 35 responds to the questionnaire. It is returned electronically to the questionnaire management device 20.

Then, in the questionnaire management device 20, the questionnaire collection processing section 25 electronically collects the answers of the questionnaire from the questionnaire reply device 30. Then, the response batch transmission processing unit 26 collectively transmits the collected questionnaire responses to the questionnaire request device 10.

Then, in the questionnaire requesting device 10, the response data batch reception processing section 15 is configured so that the questionnaire managing device 2
Receives all questionnaire responses collected at 0. Next, according to the electronic questionnaire system of the third configuration of the present invention, the questionnaire request device 10 and the questionnaire management device 2
0 and the questionnaire response device 30 exchange control data with each other to control the operation of the system.

Next, according to the electronic questionnaire system of the fourth configuration of the present invention, when the questionnaire management device 20 receives a questionnaire response from the questionnaire response device 30, it deletes the user identifier of the distribution target person. To do.

Next, according to the electronic questionnaire system of the fifth configuration of the present invention, the reminder processing unit 25 receives the notification from the questionnaire collection processing unit 25 that the answers of the questionnaire have been collected, and then the unanswered person list is displayed. create.

Next, according to the electronic questionnaire system of the sixth configuration of the present invention, in the questionnaire request device 10, the first request request processing section 14 sends the request request regarding the questionnaire being requested to the questionnaire management device 20. Send.

In the questionnaire management apparatus 20, the request request handling processing section 27 processes the request request transmitted from the first request request processing section 14 of the questionnaire request apparatus 10, and the processing result is stored in the execution management file 202. To reflect.

Next, according to the electronic questionnaire system of the seventh configuration of the present invention, in the questionnaire response device 30, the second request request processing unit 36 sends the request request regarding the questionnaire being answered to the questionnaire management device 20. Send.

Then, in the questionnaire management device 20, the request request handling processing unit 27 processes the request request transmitted from the second request request processing unit 36 of the questionnaire response device 30, and the processing result is stored in the execution management file 202. To reflect.

[0043]

Embodiments of the electronic questionnaire system of the present invention will be described below with reference to the drawings. << System Form of Electronic Questionnaire System >> The electronic questionnaire system of this embodiment includes a questionnaire requesting device 10,
The questionnaire management device 20 and the N (N is a natural number) questionnaire response devices 30 are composed of three types of basic devices. As shown in FIG. 2, the questionnaire request device 10 and the questionnaire response device 30 are connected to the communication network 40. The system is connected to the questionnaire management device 20 via the system.

However, the electronic questionnaire system of this embodiment is not limited to the first system form, and may have the system form as shown in FIGS.
The features of each system form will be described below.

(1) System configuration of FIG. 2 The system configuration of FIG. 2 (hereinafter, referred to as the first system configuration) is
Each basic device has a separate structure. First
In this system form, the requester of the questionnaire can be limited to a specific person or department. Also, the information is
All are exchanged via the questionnaire management device 20, so the administrator protects the privacy of respondents, etc.
It is possible to carry out fair and neutral system operation.

(2) System configuration of FIG. 3 The system configuration of FIG. 3 (hereinafter, second system configuration) is
It has a configuration in which each basic device is integrated. The second system form is suitable for use within a limited range, and the requester, the respondent, and the administrator each use the device as one user. Since information passes through an independent questionnaire management device, it is possible to perform a neutral system operation by giving an administrator a higher administrator qualification than a general user. The communication function provided in each basic device is replaced by the message exchange function.

(3) System configuration of FIG. 4 The system configuration of FIG. 4 (hereinafter, the third system configuration) is
In the first system form, the questionnaire request device 10
And the questionnaire management device 20 are integrated. In the third system form, as in the second system form, it is possible to perform a neutral system operation by giving an administrator a higher administrator qualification than a general user.

(4) System Form of FIG. 5 The system form of FIG. 5 (hereinafter, the fourth system form) is
In the first system form, the questionnaire request device 10
And the questionnaire response device 30 are integrated. The fourth system form is suitable when all the users of the system are both respondents and requesters of the questionnaire, and in the network while ensuring fair and neutral operation by the independent system management device 20. It has the flexibility to conduct surveys freely.

<< Premise of Embodiments >> In this embodiment, an electronic mail system is used as a communication means, and the questionnaire and control data described below are transmitted and received by electronic mail. In addition, system users
All shall be identified by a user ID (identifier) consisting of 6 alphanumeric characters.

In this specification, the unspecified questionnaire reply device is given a number 20, and the specified questionnaire reply device is given a number such as 20-1, ..., 20-N. Shall be represented.

Each basic device of the electronic questionnaire system will be described below. << Questionnaire requesting device 10 >> Questionnaire requesting device 10
Is the man-machine interface unit 1 as shown in FIG.
7, general-purpose questionnaire data creation function unit 11, request data creation function unit 12, questionnaire request processing unit 13, request request processing unit 14, response data batch reception processing unit 15, electronic mail function unit 16, questionnaire data file 18 and reply data The file 19 is provided.

Each section will be described below. (1) Man-machine interface unit 17 The man-machine interface unit 17 inputs data from a keyboard (not shown) and displays data on a display (not shown). (2) General-purpose questionnaire data creation function unit 11 The general-purpose questionnaire data creation function unit 11 is connected to the man-machine interface unit 17, and the question screen creation processing unit 11 is connected.
A, an answer data definition list creation processing unit 11B and an execution procedure list creation processing unit 11C.

The question screen creation processing section 11A creates a question screen. The question screen is composed of one or more pieces of screen data for displaying the question. There are various types of screen data such as Japanese documents, images, and line drawings.

Response data definition list creation processing unit 11B
Creates an answer data definition list. The response data definition list is composed of response numbers, attributes and conditions (value range, number of selections, number of digits, etc.) as elements. FIG. 7 shows an example of the response data definition list.

The execution procedure list creation processing section 11C creates an execution procedure list. The execution procedure list includes elements such as a sequence number of a question screen, a control condition, an answer number to be input, a display start screen number, and a display end screen number. FIG. 8 shows an example of the execution procedure list.

The question screen, the answer data definition list and the execution procedure list are collectively referred to as questionnaire data,
This questionnaire data is the questionnaire data file 1
8 is stored. (3) Request Condition Data Creation Function Unit 12 The request condition data creation function unit 12 is connected to the man-machine interface unit 17 and includes a destination list creation processing unit 12A and an execution condition list creation processing unit 12B.

The destination list creation processing unit 12A creates a destination list in which the distribution destinations of the questionnaire are listed.
The destination list is composed of the other party (ID) to whom the questionnaire is distributed as an element. FIG. 9 shows an example of the destination list.

The execution condition list creation processing unit 12B creates an execution condition list describing questionnaire execution conditions. The execution condition list includes function codes, implementation dates and times, response deadlines, anonymous conditions, and reminder conditions as elements. Figure 10
Shows an example of the execution condition list.

The destination list and the execution condition list are collectively called request condition data. This request condition data is
It is stored in the questionnaire data file 18. (4) Questionnaire request processing unit 13 The questionnaire request processing unit 13 is connected to the man-machine interface unit 17, and the questionnaire data (question screen, answer data definition list and execution procedure list) stored in the questionnaire data file 18 and request conditions. The data (destination list and execution condition list) is stored in the questionnaire management device 20.
Send to. (5) Request request processing unit 14 The request request processing unit 14 includes the man-machine interface unit 1
7 and the e-mail function unit 16. Then, the request request regarding the questionnaire being requested, which is input from the man-machine interface unit 17, for example, the change of the request condition of the questionnaire, the temporary reminder request, the inquiry of the response status, etc., are converted into a list format data called an execution condition list Store and store the questionnaire via the electronic mail function unit 16
Send to 0.

The execution condition list is as shown in FIG.
It is composed of a header part for storing a 3-digit function code and a data part for describing a parameter corresponding to the function code.

The function code is "001" for the questionnaire request, and "00" for the response status inquiry (number of cases).
2 "," 003 "in case of reminder request (designation of date and time)," 004 "in case of canceling questionnaire execution (before start), and" 005 "in case of data exchange.

The parameter corresponding to the function code consists of "requester ID" and "questionnaire number" in the case of inquiry about the answer status, and consists of "requester ID", "questionnaire number" and "prompt date and time" in the case of reminder. . (6) Response data batch reception processing unit 15 The response data batch reception processing unit 15 is connected to the man-machine interface unit 17, and the response data of the questionnaire collected by the questionnaire management device 20 is sent to the electronic mail function unit 16.
Receive in bulk via. Then, the response data is stored in the response data file 19.

Here, as shown in FIG. 12, the answer data is composed of questionnaire numbers, answerer IDs, answer 1 data, answer 2 data, ..., Answer N data. (7) E-mail function unit 16 The e-mail function unit 16 includes a questionnaire request processing unit 13,
Request request processing unit 14 and response data batch reception processing unit 15
And the electronic mail exchanged between the questionnaire management device 20 and the questionnaire management device 20. (8) Questionnaire Data File 18 The questionnaire data file 18 stores the questionnaire data created by the general-purpose questionnaire data creation function unit 11 and the request condition data created by the request condition data creation function unit 12. (9) Response data file 19 The response data file 19 stores the response data of the questionnaire collected by the questionnaire management device 20.

<< Questionnaire Answering Device 30 >> As shown in FIG. 13, the questionnaire answering device 30 includes a man-machine interface unit 38, a questionnaire receiving processing unit 31, a first translation processing unit 32A, a questionnaire answer processing unit 33, and a second translation. Processing unit 32B, reply data returning unit 35, request request processing unit 3
6, response number management unit 34, e-mail function unit 37, general-purpose questionnaire data storage file 39A, execution questionnaire data storage file 39B and response data file 39
It is composed of C.

Each section will be described below. (1) Man-machine interface section 38 The man-machine interface section 38 inputs data from a keyboard (not shown) or displays data on a display (not shown). (2) Questionnaire reception processing unit 31 The questionnaire reception processing unit 31 is connected to the man-machine interface unit 38 and the e-mail function unit 37, and converts the intermediate-format questionnaire data received from the questionnaire management device 20 into a general-purpose questionnaire data storage file 39A. To store. (3) First translation processing unit 32A The first translation processing unit 32A is connected to the man-machine interface unit 38, and the general-purpose questionnaire data storage file 39
The questionnaire data in the intermediate format read from A is converted into a format that can be executed by the own device. Then, the converted data is stored in the execution questionnaire data storage file 39B. (4) Questionnaire reply processing unit 33 The questionnaire reply processing unit 33 is connected to the man-machine interface unit 38 and displays the data stored in the execution questionnaire data storage file 39B, that is, the questionnaire converted into the device-specific format. Run. The answer data of the questionnaire, which is the execution result, is stored in the answer data file 39C. (5) Second translation processing unit 32B The second translation processing unit 32B is connected to the man-machine interface unit 38, and changes the unique format data stored in the response data file 39C to the intermediate format. Then, the changed data is stored again in the answer data file 39C. (6) Response data return processing unit 35 The response data return processing unit 35 is connected to the man-machine interface unit 38 and the electronic mail function unit 37, and changes the response data stored in the response data file 39C into an intermediate format. Then, the converted data is returned (transmitted) to the questionnaire management device 20 via the electronic mail function unit 37. (7) Request request processing unit 36 The request request processing unit 36 includes the man-machine interface unit 3
8 and the electronic mail function unit 37. Then, a request request regarding the questionnaire in response, which is input from the man-machine interface unit 38, for example, a request to resend the questionnaire data, is stored in list format data called an execution condition list, and the questionnaire is sent via the electronic mail function unit 37. It is transmitted to the management device 20.

The execution condition list is as shown in FIG.
It is composed of a header part for storing a 3-digit function code and a data part for describing a parameter corresponding to the function code. The function code is "203" in the case of a questionnaire resend request. Further, the parameter corresponding to the function code is composed of "requester ID" and "questionnaire number" in the case of questionnaire resend request.

Further, the request request processing unit 36, if a change notification of the questionnaire content (data) is transmitted as the control information, the request receiving processing unit 31, as necessary,
The transmitted information is notified to the first translation processing unit 32A and the second translation processing unit 32B. As a result, processing such as a request to resend the questionnaire is performed.

When the request request processing unit 36 is informed that the procedure for checking the reply deadline is to be performed on the questionnaire response device 30 side as the information relating to the questionnaire operation in the control information, the request data returning processing unit 35 is notified. , Pass control to execute the reply deadline check procedure. Also,
Change notifications such as extension of the return deadline are also handled as control information. (8) Response Number Management Unit 34 The response number management unit 34 includes a man-machine interface unit 38.
When a questionnaire is conducted in which the number of responses of one respondent is permitted up to n times, the control information defining the number n of possible responses is input. Further, the number-of-responses management unit 34 has already-transmitted number information indicating how many times the questionnaire has already been answered. Then, the already-answered number information is compared with the available number of answers, and if the already-answered number is smaller than the available number of answers, the answer process is performed, and if the already-answered number is larger than or equal to the available number of answers, Cancel the right to answer the questionnaire. At this time, instead of discarding it, the received questionnaire information may be deleted so that the answer cannot be made. It should be noted that when the created answer data is transmitted from the answer data return processing unit 35 to the questionnaire management device 20, the already-answered answer number information is updated so as to increase by one. (9) E-mail function unit 37 The e-mail function unit 37 includes a questionnaire reception processing unit 31,
The electronic mail exchanged between the response data return processing unit 35, the request request processing unit 36, and the questionnaire management device 20 is performed. (10) General-purpose questionnaire data storage file 39A The general-purpose questionnaire data storage file 39A is connected to the questionnaire reception processing unit 31 and the first translation processing unit 32A,
Stores questionnaire data in an intermediate format. (11) Execution Questionnaire Data Storage File 39B The execution questionnaire data storage file 39B is connected to the first translation processing unit 32A and the questionnaire response processing unit 33 and stores questionnaire data in a unique execution format that can be operated by the own device. To do. (12) Response data file 39C The response data file 39C is the questionnaire response processing unit 3
3, second translation processing unit 32B and reply data return processing unit 3
Connect to 5 and store the questionnaire response data.

<< Questionnaire Management Device 20 >> As shown in FIG. 14, the questionnaire management device 20 includes a questionnaire data file 201, an execution management file 202, an answer data storage file 203, a questionnaire request acceptance processing section 21,
Execution management file creation request unit 22, questionnaire distribution processing unit 23, reminder processing unit 24, questionnaire collection processing unit 25,
The answer batch transmission processing unit 26, the request request handling processing unit 27, the schedule management function unit 28, and the electronic mail function unit 29 are included.

Each section will be described below. (1) Questionnaire data file 201 The questionnaire data file 201 is connected to the questionnaire request reception processing unit 21, the execution management file creation request unit 22, and the questionnaire distribution processing unit 23, and stores the questionnaire data transmitted from the questionnaire request device 10. To do. (2) Execution Management File 202 The execution management file 202 includes an execution management file creation processing unit 22, a reminder processing unit 24, and a questionnaire collection processing unit 25.
As shown in FIG. 15, it is composed of a questionnaire management table 202A, an implementation status management table 202B and an unanswered person list 202C.

The questionnaire management table 202A stores information for managing the execution status of all the questionnaires that are being executed, and has a tabular format. The columns of the table are item names and questionnaire numbers (1, ..., N)
The columns consist of columns, and the rows consist of number columns from 1 to 14. FIG.
Specifically, in the case of questionnaire 2, the questionnaire name is “overseas travel”, the deadline for reply is October 25, 1994, and the questionnaire target is 4
You can see that there are 30 people.

The implementation status management table 202B is created for each questionnaire and stores information for managing the status of all the questionnaire target persons, and has a tabular format. The columns of the table are user ID, distribution time,
It consists of answer time, reminder time, and respondent number column, and the line is 1
To N number fields. Specifically, in the case of FIG. 15, in the questionnaire 2, the user ID of the first questionnaire subject is “TZ010A” and the user ID of the second questionnaire subject is “TA090C”. I understand. Here, the implementation status management table 202B at the time of distribution and at the time of collection is shown in FIGS. 16 and 17, respectively.

Further, the implementation status management table 202B is
It has an unanswered person list shown in FIG. This unanswered person list contains the user ID of each respondent.
Has been registered for the number of possible answers.

The unanswered person list 202C is created for each questionnaire, and stores information of only unanswered people among all the questionnaireees. It is configured in the form of a list of person IDs. (3) Response data storage file 203 The response data storage file 203 is connected to the questionnaire collection processing unit 25 and the response batch transmission processing unit 26, and stores the response data returned from the questionnaire response device 30. If the questionnaire specifies an anonymous condition, the ID information is deleted from the response data and stored. (4) Questionnaire request acceptance processing unit 21 The questionnaire request acceptance processing unit 21 is the email function unit 2
9. Connected to the execution management file creation processing unit 22 and the questionnaire data file 201, the questionnaire request device 10
Confirm the questionnaire data received from the execution request.
Then, after assigning one questionnaire number to the questionnaire recognized as normal, it is stored in the questionnaire data file 201. The questionnaire number is notified to the questionnaire requester via the electronic mail function unit 29 and the questionnaire requesting device 10, and is used for specifying individual questionnaires thereafter. (5) Execution management file creation processing unit 22 The execution management file creation processing unit 22 is connected to the questionnaire request reception processing unit 21, the questionnaire data file 201 and the execution management file 202, and also stores the data stored in the questionnaire data file 201. At the same time, an execution management file 202 for managing the status during the execution of the questionnaire is created. (6) Questionnaire distribution processing unit 23 The questionnaire distribution processing unit 23 connects to the e-mail function unit 29 and the questionnaire data file 201, and when the designated start date is reached, based on the contents (data) of the destination list, the questionnaire data Is electronically distributed to the questionnaire response device 30.

Further, the questionnaire distribution processing unit 23 replaces the user ID in the implementation status management table 202B of the execution management file 202 with the respondent ID when the questionnaire has anonymity conditions. The respondent ID is used only in the questionnaire management device 20, and cannot be recognized by the questionnaire request device 10 or the questionnaire response device 20. Therefore, anonymity can be protected. In addition,
Whether or not the questionnaire has an anonymous condition is determined by the questionnaire management table 202A of the execution management file 202.
It is stored in the item name of.

When the questionnaire has an anonymous condition, the questionnaire distribution process is performed so that all the user IDs in the implementation status management table 202B are cleared when the questionnaire data is distributed after assigning the respondent number. The part 23 can also be configured. In this case, the effect that the questionnaire respondents cannot be identified from the time of distribution of the questionnaire is produced. (7) Prompt processing unit 24 The reminder processing unit 24 is connected to the e-mail function unit 29, the execution management file 202, and the schedule management function unit 28, for unanswered persons who do not answer the questionnaire by the designated date and time, Distributing a reminder e-mail prompting an answer.

Further, the reminder processing section 24 may reminder by using the unanswered person list provided in the implementation status management table 202B. At this time, the remaining number of possible responses may be notified, or the respondent who has limited the number of remaining responses may be urged. (8) Questionnaire collection processing unit 25 The questionnaire collection processing unit 25 includes an e-mail function unit 29,
Execution management file 202 and answer data storage file 2
The answer data returned from the questionnaire answer device 30 is stored in the corresponding answer data storage file 203 according to the questionnaire number.

Further, the questionnaire collection processing section 25 deletes the user ID in the implementation status management table 202B of the execution management file 202 when collecting the answer data of the questionnaire to which the anonymous condition is attached. The respondent data from which the user ID has been deleted is treated as anonymous data thereafter.

Then, the questionnaire collection processing section 25 can limit the number of responses by using the unanswered person list provided in the implementation status management table 202B. That is, n identical respondent IDs are registered in advance in the unanswered person list. Then, every time an answer is received, the corresponding answerer ID is deleted from the unanswered person list. Then, an answer from an answerer ID not registered in the unanswered person list is not accepted. (9) Batch response processing unit 26 The batch response processing unit 26 includes an email function unit 29, a schedule management function unit 28, and an answer data storage file 20.
Connect to 3. Then, when the time limit for answering the questionnaire is reached, all the answer data collected by the questionnaire collection processing unit 25 is transmitted to the questionnaire requesting device 10 via the electronic mail function unit 29. (10) Request request handling processing unit 27 The request request handling processing unit 27 is connected to the e-mail function unit 29, and from the request request processing unit 14 of the questionnaire requesting device 10 or the request request processing unit 33 of the questionnaire answering device 30 to FIG. When the execution condition list shown in is transmitted, each processing program corresponding to the mechanism code stored in the header part is started. For example, the function code is "00
In the case of 1 ", the processing program of the questionnaire execution request is started, in the case of the function code" 002 ", the processing program of the response status inquiry is started, and in the case of the function code" 003 ", a reminder (11) Schedule management function unit 28 The schedule management function unit 28 is connected to the questionnaire distribution processing unit 23, the reminder processing unit 24, and the response batch transmission processing unit 26 to start execution of various processes. (12) E-mail function unit 29 The E-mail function unit 29 is used by the questionnaire request reception processing unit 2 to manage the process execution at the designated date and time.
1. Electronic data exchanged between the questionnaire distribution processing unit 23, the reminder processing unit 24, the questionnaire collection processing unit 25, the response batch transmission processing unit 26, the request request handling processing unit 27, the questionnaire request device 10 and the questionnaire response device 30. Send and receive email.

<< Operation of the Embodiment >> The operation of the next embodiment will be described. (Flow of Questionnaire Data) FIG. 19 is a conceptual diagram of the flow of questionnaire data. As shown in the figure, processing step S1901 performed by the questionnaire request device 10,
Process step S19 performed by the questionnaire management device 20
02 and processing step S1903 performed by the questionnaire response device 30.

In the processing step S1901, the questionnaire request processing unit 13 sends the data obtained by adding the question screen, the answer data definition list, and the execution procedure list, which are the intermediate questionnaire data, to the execution condition list and the destination list, which are the request condition data. It transmits to the questionnaire management device 20. Further, it stores the reply data of the questionnaires collectively transmitted from the questionnaire management device 20.

In process step S1902, the request condition data is saved for execution management, and the intermediate format questionnaire data is added with the questionnaire number and transmitted to the questionnaire response device 30. In addition, questionnaire response device 3
The answer data of the questionnaire transmitted from 0 is accumulated and simultaneously transmitted to the questionnaire requesting device 10.

In processing step S1903, the intermediate-format questionnaire data is translated into a device-specific unique data format. The questionnaire is executed by adding the execution procedure data to the new question screen created by this translation processing. Then, the response data in the unique format is translated into an intermediate format and transmitted to the questionnaire management device 20.

(Processing Flow from Questionnaire Execution Request Reception to Distribution Processing) FIG. 20 is a processing flowchart from the questionnaire execution request reception to distribution processing in the questionnaire management device 20.

First, when a questionnaire execution request is received from the questionnaire request device 10 (S2001), it is determined whether the received data is normal (S2002). S2002
If the error is judged to be “error”, the error is notified to the questionnaire request device 10 (S2003).

When it is determined in S2002 that it is "normal", the received data is stored in the questionnaire data file 18 (S2004), and the questionnaire number is assigned (S2004).
2005).

Then, the request condition data of the questionnaire is registered in the execution management file 202 (S2006), and the questionnaire number is notified to the questionnaire request device 10 (S20).
07).

Then, in S2008, it is determined whether or not the questionnaire can be immediately executed, and if it is determined that the questionnaire cannot be executed too soon, schedule management is performed so that the questionnaire is started on the start date (S2009).

On the other hand, if it is determined in S2008 that the questionnaire can be immediately executed, the deadline for reply is notified to the schedule management function unit 28 (S2010), and the questionnaire distribution processing unit 23 follows the destination list according to the questionnaire data. Is distributed to the questionnaire response device 20 (S201
1).

(Process flow of questionnaire collection process) FIG. 2
1 is a processing flowchart of the questionnaire collection processing in the questionnaire management device 20.

First, when the questionnaire reply data is received from the questionnaire reply device 30 (S2101), it is judged whether or not the corresponding questionnaire is currently being executed (S210).
2).

If it is determined in S2102 that "not being executed", the error is notified to the respondent (S210).
3). If it is determined in S2102 that “execution is in progress”, the response data is stored in the response data storage file 203 (S2104), and the execution management file 202 is updated (S2105).

Then, the unanswered person list is deleted and the answer is completed (S2106). On the other hand, when the response deadline is reached, the schedule management function unit 28 is activated (S211).
1), take out the response data from the response data storage file 203, and send it to the questionnaire requesting device 10 in a batch (S
2112).

[0094]

According to the electronic questionnaire system of the first and second configurations of the present invention, the questionnaire data created by the general-purpose questionnaire data creation function unit of the questionnaire request device is automatically sent to the questionnaire request processing unit. The management device is requested to execute the questionnaire, and further, is electronically distributed to the questionnaire response device by the questionnaire distribution processing unit of the questionnaire management device. Therefore, there is an effect that the questionnaire implementer is released from the questionnaire distribution work.

Further, the response data of the questionnaire answered by the questionnaire response processing unit of the questionnaire response device is automatically returned to the questionnaire management device by the response data return unit, and further, by the response batch transmission processing unit of the questionnaire management device. , Are collectively transmitted to the questionnaire request device. Therefore, there is an effect that the questionnaire implementer is freed from the questionnaire collection work.

According to the electronic questionnaire system having the third, sixth, and seventh configurations of the present invention, the questionnaire is implemented by exchanging control data among the questionnaire request device, the questionnaire management device, and the questionnaire response device. This has the effect of making it possible to perform status inquiry, change of execution conditions, acquisition of questionnaire information, etc. without human intervention.

According to the electronic questionnaire system of the fourth structure of the present invention, when the questionnaire management device receives the answer to the questionnaire from the questionnaire response device, the questionnaire management device deletes the user identifier of the distribution target person to answer the questionnaire. It is possible to protect fairness and neutrality such as protection of the privacy of persons and guarantee of anonymity.

According to the electronic questionnaire system of the fifth configuration of the present invention, the reminder processing unit creates a list of unanswered persons by receiving a notification from the questionnaire collection processing unit that the answers of the questionnaire have been collected, It is possible to immediately know the unanswered people at the present moment.

[Brief description of drawings]

FIG. 1 is a principle diagram of an electronic questionnaire system of the present invention.

FIG. 2 is a diagram showing a system form (No. 1) of the embodiment.

FIG. 3 is a diagram showing a system form (No. 2) of the embodiment.

FIG. 4 is a diagram showing a system form (No. 3) of the embodiment.

FIG. 5 is a diagram showing a system form (No. 4) of the embodiment.

FIG. 6 is a diagram showing a configuration of a questionnaire request device.

FIG. 7 is a diagram showing an example of a response data definition list.

FIG. 8 is a diagram showing an example of an execution procedure list.

FIG. 9 is a diagram showing an example of a destination list.

FIG. 10 is a diagram showing an example of an execution condition list.

FIG. 11 is a diagram showing constituent elements and a structural example of an execution condition list.

FIG. 12 is a diagram showing components of reply data.

FIG. 13 is a diagram showing a configuration of a questionnaire response device.

FIG. 14 is a diagram showing a configuration of a questionnaire management device.

FIG. 15 is a diagram showing a configuration of an execution management file.

FIG. 16 is a diagram showing an example of an implementation status management table at the time of distribution.

FIG. 17 is a diagram showing an example of an implementation status management table at the time of collection.

FIG. 18 is a diagram showing a list of unanswered persons in the implementation status management table.

FIG. 19 is a conceptual diagram of the flow of questionnaire data.

FIG. 20 is a processing flowchart from acceptance of a questionnaire execution request to distribution processing.

FIG. 21 is a processing flowchart of questionnaire collection processing.

[Explanation of symbols]

 10 ... Questionnaire requesting device 11 ... General-purpose questionnaire data creating function unit 12 ... Request data creating function unit 13 ... Questionnaire request processing unit 14 ... Request request processing unit 15 ... .. Response data batch reception processing unit 16 ... E-mail function unit 17 ... Man-machine interface unit 18 ... Questionnaire data file 19 ... Answer data file 20 ... Questionnaire management device 21 ・ ・ ・ ・ Questionnaire request acceptance processing unit 22 ・ ・ ・ ・ ・ ・ Execution management file creation request unit 23 ・ ・ ・ ・ Questionnaire distribution processing unit 24 ・ ・ ・ ・ Reminder processing unit 25 ・ ・ ・ ・ ・ ・ Questionnaire collection processing unit 26 ・ ・.. Response batch transmission processing unit 27 ... Request request response processing unit 28 ... Schedule management function unit 29 ... E-mail function unit 30 ... Questionnaire answering device 31 ... Questionnaire reception processing unit 32A ... First translation processing unit 32B ... Second translation processing unit 33 ... Questionnaire answer processing unit 34 ... Answer number management unit 35.・ ・ ・ Response data return unit 36 ・ ・ ・ Request request processing unit 37 ・ ・ ・ ・ Email function unit 38 ・ ・ ・ ・ Man-machine interface unit 39 A ・ ・ ・ General purpose questionnaire data storage file 39 B ・ ・ ・ Execution questionnaire Data storage file 39C ... Response data file 50 ... Computer 201 ... Questionnaire data file 202 ... Execution management file 203 ... Response data storage file

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Takashi Imai, 1015 Kamiodanaka, Nakahara-ku, Kawasaki-shi, Kanagawa, within Fujitsu Limited

Claims (7)

[Claims] 1. A questionnaire requesting device for requesting a questionnaire, a questionnaire managing device connected to the questionnaire requesting device for managing the questionnaire, and a questionnaire managing device connected to the questionnaire managing device for performing an answering process of the questionnaire. And a questionnaire response device, wherein the questionnaire request device
An electronic questionnaire characterized in that it receives a batch of answers, the questionnaire management device receives, distributes, collects, and collectively sends a questionnaire request, and the questionnaire reply device receives, answers, and returns a questionnaire. system. 2. The questionnaire requesting device electronically requests the questionnaire managing device to execute a questionnaire created by the general-purpose questionnaire data creating function part for creating the questionnaire data and the general-purpose questionnaire data creating function part. And a response data batch reception processing unit that collectively receives the answers of the questionnaires collected by the questionnaire management device, wherein the questionnaire management device requests the execution of the questionnaire from the questionnaire request device. A questionnaire request acceptance processing unit that accepts, a questionnaire distribution processing unit that electronically distributes the questionnaire accepted by the questionnaire request acceptance processing unit to the questionnaire response device, and electronically collects the questionnaire responses from the questionnaire response device And a questionnaire collection processing unit that And a response batch transmission processing unit that collectively transmits the questionnaire responses collected by the questionnaire collection processing unit to the questionnaire request device, wherein the questionnaire response device receives the questionnaire data from the questionnaire management device. A processing unit, a questionnaire response processing unit that performs response processing of the questionnaire received by the questionnaire reception processing unit, and an answer data return that electronically returns the response processed by the questionnaire response processing unit to the questionnaire management device. The electronic questionnaire system according to claim 1, further comprising: 3. The questionnaire request device, the questionnaire management device, and the questionnaire response device exchange control data storing questionnaire operation information with each other,
The electronic questionnaire system according to claim 2, wherein the operation of the system is controlled. 4. The questionnaire management device associates a user identifier of a distribution target with an identifier of a different system when the user identifier of the distribution target is assigned to the questionnaire distributed from the questionnaire distribution processing unit. The electronic questionnaire system according to claim 2, wherein when the answer to the questionnaire is received from the questionnaire answer device, the user identifier of the distribution target person who sent the answer is deleted. 5. The questionnaire management device includes a reminder processing unit that creates a list of non-responders upon receiving a notification from the questionnaire collection processing unit that the answers to the questionnaire have been collected. The electronic questionnaire system according to item 2. 6. The control data stores, as operation information, information regarding the response status and response deadline of individual questionnaires, and the questionnaire requesting device transmits a request request regarding the requested questionnaire to the questionnaire managing device. First to do
An execution management file storing a request request processing unit, wherein the questionnaire management device stores information for managing the execution status of the questionnaire received by the questionnaire request reception processing unit, and a first request request process of the questionnaire request device. 4. The electronic questionnaire system according to claim 3, further comprising: a request request handling processing unit that processes a request request transmitted from the department and reflects the processing result in the execution management file. 7. The control data stores, as operation information, information regarding a response status of each questionnaire and a response deadline, and the questionnaire response device transmits a request request regarding a questionnaire being answered to the questionnaire management device. A second request of the questionnaire response device, which has a second request request processing unit, wherein the questionnaire management device stores an execution management file that stores information that manages the execution status of the questionnaire received by the questionnaire request reception processing unit. The electronic questionnaire system according to claim 3, further comprising a request request handling processing unit that processes the request request transmitted from the request processing unit and reflects the processing result in the execution management file.