IN2012DN00317A - - Google Patents

Info

Publication number
IN2012DN00317A
IN2012DN00317A IN317DEN2012A IN2012DN00317A IN 2012DN00317 A IN2012DN00317 A IN 2012DN00317A IN 317DEN2012 A IN317DEN2012 A IN 317DEN2012A IN 2012DN00317 A IN2012DN00317 A IN 2012DN00317A
Authority
IN
India
Application number
Other languages
English (en)
Inventor
Ii James Paul Martin
Original Assignee
Calabrio Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Calabrio Inc filed Critical Calabrio Inc
Publication of IN2012DN00317A publication Critical patent/IN2012DN00317A/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42221Conversation recording systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10Architectures or entities
    • H04L65/1045Proxies, e.g. for session initiation protocol [SIP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60Network streaming of media packets
    • H04L65/75Media network packet handling
    • H04L65/765Media network packet handling intermediate
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/006Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/22Arrangements for supervision, monitoring or testing
    • H04M3/2236Quality of speech transmission monitoring
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183Call or contact centers with computer-telephony arrangements
    • H04M3/5191Call or contact centers with computer-telephony arrangements interacting with the Internet
IN317DEN2012 2009-06-15 2012-01-11 IN2012DN00317A (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12/484,834 US8422641B2 (en) 2009-06-15 2009-06-15 Distributed record server architecture for recording call sessions over a VoIP network
PCT/US2010/034742 WO2010147721A1 (en) 2009-06-15 2010-05-13 Distributed record server architecture for recording call sessions over a voip network

Publications (1)

Publication Number Publication Date
IN2012DN00317A true IN2012DN00317A (ja) 2015-05-08

Family

ID=43306458

Family Applications (1)

Application Number Title Priority Date Filing Date
IN317DEN2012 IN2012DN00317A (ja) 2009-06-15 2012-01-11

Country Status (7)

Country Link
US (1) US8422641B2 (ja)
EP (1) EP2443815B1 (ja)
CN (1) CN102804744B (ja)
AU (1) AU2010260416B2 (ja)
BR (1) BRPI1014133B1 (ja)
IN (1) IN2012DN00317A (ja)
WO (1) WO2010147721A1 (ja)

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Also Published As

Publication number Publication date
EP2443815B1 (en) 2014-06-25
BRPI1014133B1 (pt) 2021-02-09
US8422641B2 (en) 2013-04-16
AU2010260416A1 (en) 2012-01-19
EP2443815A1 (en) 2012-04-25
BRPI1014133A2 (pt) 2016-04-12
CN102804744A (zh) 2012-11-28
CN102804744B (zh) 2016-04-20
AU2010260416B2 (en) 2014-06-05
US20100316199A1 (en) 2010-12-16
EP2443815A4 (en) 2013-05-01
WO2010147721A1 (en) 2010-12-23

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