EP1464605B1 - Verfahren zum Management von Aufzugs- bzw.Fahrtreppenanlage - Google Patents

Verfahren zum Management von Aufzugs- bzw.Fahrtreppenanlage Download PDF

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Publication number
EP1464605B1
EP1464605B1 EP04005748.1A EP04005748A EP1464605B1 EP 1464605 B1 EP1464605 B1 EP 1464605B1 EP 04005748 A EP04005748 A EP 04005748A EP 1464605 B1 EP1464605 B1 EP 1464605B1
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EP
European Patent Office
Prior art keywords
maintenance
customer
installation
lift
protocol
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
EP04005748.1A
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German (de)
English (en)
French (fr)
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EP1464605A1 (de
Inventor
Romeo Dr. Dipl. El.-Ing. Eth Deplazes
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Inventio AG
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Inventio AG
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Publication date
Application filed by Inventio AG filed Critical Inventio AG
Priority to EP04005748.1A priority Critical patent/EP1464605B1/de
Priority to PL04005748T priority patent/PL1464605T3/pl
Publication of EP1464605A1 publication Critical patent/EP1464605A1/de
Application granted granted Critical
Publication of EP1464605B1 publication Critical patent/EP1464605B1/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

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Classifications

    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B66—HOISTING; LIFTING; HAULING
    • B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
    • B66B5/00—Applications of checking, fault-correcting, or safety devices in elevators
    • B66B5/0006—Monitoring devices or performance analysers
    • B66B5/0018—Devices monitoring the operating condition of the elevator system
    • B66B5/0025—Devices monitoring the operating condition of the elevator system for maintenance or repair
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B66—HOISTING; LIFTING; HAULING
    • B66B—ELEVATORS; ESCALATORS OR MOVING WALKWAYS
    • B66B19/00—Mining-hoist operation
    • B66B19/007—Mining-hoist operation method for modernisation of elevators

Definitions

  • the invention relates to the transport system and a method and system for the maintenance of an elevator or escalator system according to the definition of the claims.
  • the patent JP2002208063 describes an elevator rental method in which a cost accounting is issued based on the operating time.
  • a disadvantage of this type of maintenance contracts is that the customer is charged a hard to estimate in advance mix of fixed services and additional services. In terms of an individualization of the maintenance contract, it is desirable to the customer only actually offsetting this customer service used and desired in a billing cycle.
  • the object of the invention is to provide a method and system for the maintenance of an elevator or escalator installation to remedy this disadvantage of mixing the fixed and additional services in the settlement of maintenance services and to realize this desire for individualization of maintenance contracts.
  • This task should be compatible with known and proven methods of transportation.
  • the costs incurred during maintenance are not taken into account, but rather to the system utilization resulting from the provision of a properly functioning elevator or escalator installation.
  • the elevator or escalator installation is connected to a maintenance center. Elevator and escalator system and maintenance center are spatially separated from each other.
  • performance-relevant data is transmitted from the elevator or escalator installation to the maintenance center.
  • the performance-relevant data are linked by means of at least one data processing system with at least one operating parameter to a system utilization.
  • Maintenance center and customer are spatially separated.
  • About the plant utilization is the customer by means of at least one Data transmission device transmits a protocol.
  • the protocol is transmitted electronically and / or as mail to the customer.
  • the performance-relevant data of the elevator or escalator installation are thus recorded in a remote monitoring, evaluated in a maintenance center according to the operating parameters and converted into a plant utilization according to the maintenance contract.
  • the maintenance center can use the protocol to communicate to the customer a variety of customer services that correspond to the individual needs of the customer, so that the customer consciously perceives his customer benefit consumed with the system utilization.
  • the protocol has a cost accounting for customer service used.
  • the protocol has the degree of availability of the elevator or escalator installation.
  • the protocol on the total number of trips the elevator or escalator installation.
  • the protocol on the temporal or spatial distribution of the trips of the elevator or escalator installation.
  • the protocol on the total number and the reasons of disturbances of the elevator or escalator installation.
  • the protocol has the number of previous maintenance visits and the date of the next maintenance visit.
  • the advantage of the invention lies in the fact that the person commissioned with the maintenance of the elevators or escalator system obtains a deep knowledge of the behavior, the needs and the wishes of his customers by recording and evaluating this performance-relevant data and accordingly also himself concrete and well-founded Suggestions for improvements in the maintenance and operation of the elevator or escalator system can make. This is especially important with the variety of serviced elevator and escalator systems.
  • the plant utilization has at least one threshold. Under or over the threshold is the system utilization suboptimal, ie the availability of the elevator or escalator system is adversely affected.
  • the maintenance center transmits at least an indication of the importance of the threshold value of the system utilization for the availability of the elevator or escalator installation or at least provides the maintenance center with information about the modernization effort for removing the sub-unit or exceeding the threshold value of the plant utilization or transmits the maintenance center at least one cost accounting for this modernization in the log on the system utilization to the customer.
  • the customer who is accustomed to this protocol and who can read and understand it, views the increase in customer benefit associated with the investment.
  • the customer by recording and offsetting the plant utilization in short maintenance periods, a corresponding increase in the frequency of maintenance payments by the customer.
  • maintenance visits of the elevator or escalator installation by the maintenance technician take place within one maintenance period
  • cost accounting of the person's customers commissioned with the maintenance of the elevator or escalator installation takes place.
  • the length of the maintenance period is freely selectable and takes place, for example, in regular periods.
  • the length of maintenance periods is less than one year, preferably one quarter, preferably one month, preferably one week.
  • the customer settles a transmitted cost accounting by at least one maintenance payment.
  • Fig. 1 shows a schematic representation of the steps of the method for the maintenance of a lift or
  • the reference numeral 1 denotes the elevator system
  • the reference numeral 2 designates the maintenance center
  • the reference numeral 3 designates the customer. Elevator or escalator system, maintenance center and customer are arranged spatially separated from each other. Information is transmitted between elevator installation, maintenance center and customer, which is indicated by oblong arrows.
  • the elevator system or escalator 1 is arranged in any building and has at least one elevator or at least one escalator. It can be any elevator installation with components such as a cabin for moving passengers or goods between floors of the building, a drive for moving the cabin, a control device for controlling the drive. It can be an arbitrary escalator installation with steps for moving passengers or goods, balustrade, drive for moving the steps and control device for controlling the drive.
  • the elevator system 1 is equipped with a data transmission device for remote monitoring.
  • the data transmission device is a modem which is connected to a public telephone network and enables electronic feeding of performance-relevant data of the elevator system into the public telephone network.
  • the data transmission device is a writing device for writing a compact disk.
  • performance-relevant data are recorded per maintenance period or for the previous operating time of the elevator or escalator installation.
  • the maintenance period can be chosen arbitrarily. For example. it is one week, one month or one year.
  • the performance-relevant data can be clearly identified. For example. the performance-relevant data are differentiated according to quality and quantity.
  • the maintenance center 2 is arranged at any distance from the elevator or escalator installation.
  • the maintenance center is a call center with at least one data transmission device and at least one data processing system.
  • the data transmission device is a modem that connected to the public telephone network, or a reader of a data carrier such as a compact diskette.
  • Performance-relevant data of an elevator or escalator installation 1 are transmitted to the maintenance center 2 .
  • the individual lift systems and the maintenance center are clearly identifiable.
  • the data transmission devices communicate with each other from elevator station and maintenance center.
  • the data is transmitted via internet protocol.
  • performance-relevant data of an elevator or escalator installation is transmitted via the public telephone network to the maintenance center.
  • it is with knowledge of the present invention also possible to use a telephone leased line for the transmission of performance-related data between elevator or escalator installation and maintenance center. It is also possible to provide additional identification means, such as the query and verification of passwords, before the transmission of the performance-relevant data.
  • the performance-relevant data can also be transmitted in encrypted form.
  • the performance-relevant data can also be transmitted as a mailpiece of a data carrier, such as a compact diskette.
  • the performance-relevant data can be transmitted at any time intervals. Thus, a real-time transmission via leased line is possible, but it is also an hourly, daily, weekly or even monthly transmission by electronic means and / or by mail possible.
  • the performance-relevant data are linked by means of the data processing system with at least one operating parameter to a system utilization.
  • the data processing system has at least one memory and at least one processor.
  • the memory stores at least one software which software is executed with the processor. In the store is also stored an operating parameter.
  • the operating parameter is part of the software.
  • the performance-relevant data are read in by the software and linked to the operating parameter via at least one calculation rule.
  • the temporal distribution of the journeys carried out by an elevator system is identified and linked to the two operating parameters number of elevators and type of cabin. For example. From the number of elevators and the type of drive, a maximum number of feasible trips per unit hour is determined and compared to the time distribution of the journeys carried out, that is compared to the maximum number of practicable trips per unit hour. The result of this comparison is an indication as a percentage of the trip load of the system.
  • the customer 3 is arbitrarily domiciled.
  • the customer is the owner or the user of the elevator installation.
  • the customer has at least one data transmission device which, for example, is a modem which is connected to the public telephone network or which is a reading device of a data carrier, such as a compact diskette.
  • the performance-relevant data of the elevator or escalator installation are thus detected in a remote monitoring system, evaluated in a maintenance center 2 according to an operating parameter, and the resulting system utilization is transmitted to the customer 3 as a protocol.
  • the maintenance center and the individual customers are clearly identifiable.
  • the data transmission devices of the maintenance center and the customers communicate with each other.
  • the protocol is transmitted via internet protocol. By setting up an Internet connection between the maintenance center and the customer, the log of a system utilization is transmitted electronically via the public telephone network to the customer. Of course, a mailing of the protocol is possible.
  • the customer 3 receives with the log on the system utilization manifold information about the used customer service from the provision of a perfectly functioning elevator or escalator installation.
  • the protocol indicates the degree of availability of the elevator or escalator installation.
  • the protocol has the total number of trips of the elevator or escalator installation.
  • the protocol has the temporal or spatial distribution of the trips of the elevator or escalator installation.
  • the log shows the total number and reasons for the faults of the lift or escalator installation.
  • the log shows the number of previous maintenance visits and the date of the next maintenance visit.
  • a cost accounting for the plant utilization is listed in the log. This cost accounting is based directly on the capacity utilization due to the recorded performance-relevant data.
  • the customer 3 is not presented a cost accounting for maintenance work in fixed costs and in advance difficult to estimate additional costs, but he receives a cost accounting on the individually consumed by him the availability of elevator or escalator installation.
  • Maintenance visits and invoicing are not linked. However, with knowledge of the present invention, it is possible to couple the maintenance visits and the placement of the cost accounting.
  • the person skilled in the art has a variety of options for scheduling maintenance visits and invoicing. For example. the cost accounting is carried out with a minimum delay of a few hours or days as a real image of the customer service provided.
  • a cost accounting is performed after consumption of a customer service predefined in the maintenance contract. For example.
  • a cost calculation takes place after fulfilling a predefined number of journeys of, for example, 10'000 journeys or after covering a predefined driving distance of, for example, 1'000 km.
  • the contact between the customer and the person commissioned with the maintenance of the elevator or escalator installation is deepened.
  • the latter person who is usually identical to the operator of the maintenance center, deepens their knowledge of the behavior, the needs and the wishes of each individual customer by collecting and analyzing the performance-relevant data.
  • This allows the person to build a Costumer Relationship Management with individualized marketing activities.
  • it is the person only through the deep knowledge of the customer need possible to work out for the customer an individual modernization offer, whereby an increase in performance of the elevator or escalator installation or a reduction in maintenance and maintenance costs follows.
  • a modernization offer is understood to mean a modernization of the elevator or escalator installation, with the aim of increasing the customer's benefit.
  • a calculation rule is included, according to which the ratio of the number of trips made to the number of maximum executable trips defines a trip load of the line, which line load is suboptimal if the threshold is under or over at least one threshold, i. the availability of the elevator system adversely affected. For example. If plant utilization falls below a threshold value of 10%, damage to the stand occurs, while plant utilization above a threshold of 95% leads to excessive wear. For example. If the travel utilization of the system is undershot or exceeded, the control device is adapted to the travel volume that is actually carried out by the passengers or goods. Another threshold of system utilization is a number of faults, as well as a number of the same or similar causes of the faults. For example.
  • the undershooting or exceeding of the threshold value is determined by simulation.
  • This simulation of the system utilization is performed according to performance-relevant data and operating parameters on a data processing system with at least one memory and at least one processor.
  • the memory stores simulation software that runs on the processor.
  • the performance-relevant data is linked to at least one changed operating parameter for simulated plant utilization. For example. an iterative change is made of at least one changed operating parameter to achieve plant utilization within two thresholds.
  • an optimization is carried out in which only one or a few preferred, eg according to predefined target criteria, the best possible operating parameters are used from a plurality of possibilities. These Optimization is repeated until the changed operating parameter meets the system utilization requirement.
  • the corresponding modernization offer includes at least an indication of the significance of the threshold value of the system utilization for the availability of the elevator or escalator installation, or at least an indication of the modernization effort for overcoming the threshold value of the system utilization or it includes at least one cost estimate for this modernization.
  • This modernization offer i. An indication of the significance of the under- or overshooting of the threshold value of the system utilization or an indication of the modernization effort or a cost accounting for this modernization is transmitted to the customer with the protocol on the system utilization. The customer, who is accustomed to this protocol and who can read and understand it, views the increase in customer benefit associated with the investment.
  • the method according to the invention makes it possible to move away from the cost accounting for the maintenance services, which traditionally takes place annually in advance.
  • Maintenance payments are made at the rhythm of the maintenance periods, i. preferably quarterly, preferably monthly, preferably weekly.
  • longer or shorter or even irregular maintenance periods are possible.
  • the customer makes maintenance payments electronically.
  • the individual cost accounts as well as a customer account and a personal account are clearly identifiable.
  • the customer's communication devices and a customer's bank communicate with each other.
  • An order for a maintenance number is transmitted by Internet protocol from the customer to his bank.
  • the order for the maintenance payment is transmitted electronically via the public telephone network to the customer's bank.
  • the customer's bank initiates, in a known manner, the transfer of the maintenance payment from the customer's account to the account of the person responsible for the maintenance of the elevator or escalator installation.

Landscapes

  • Maintenance And Inspection Apparatuses For Elevators (AREA)
  • Indicating And Signalling Devices For Elevators (AREA)
EP04005748.1A 2003-03-26 2004-03-11 Verfahren zum Management von Aufzugs- bzw.Fahrtreppenanlage Expired - Lifetime EP1464605B1 (de)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP04005748.1A EP1464605B1 (de) 2003-03-26 2004-03-11 Verfahren zum Management von Aufzugs- bzw.Fahrtreppenanlage
PL04005748T PL1464605T3 (pl) 2003-03-26 2004-03-11 Sposób zarządzania urządzeniem windy lub ruchomych schodów

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
EP03405209 2003-03-26
EP03405209 2003-03-26
EP04005748.1A EP1464605B1 (de) 2003-03-26 2004-03-11 Verfahren zum Management von Aufzugs- bzw.Fahrtreppenanlage

Publications (2)

Publication Number Publication Date
EP1464605A1 EP1464605A1 (de) 2004-10-06
EP1464605B1 true EP1464605B1 (de) 2014-01-08

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EP04005748.1A Expired - Lifetime EP1464605B1 (de) 2003-03-26 2004-03-11 Verfahren zum Management von Aufzugs- bzw.Fahrtreppenanlage

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EP (1) EP1464605B1 (pl)
PL (1) PL1464605T3 (pl)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106470929A (zh) * 2014-07-08 2017-03-01 因温特奥股份公司 用于电梯设备的维护系统

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2243738A1 (de) 2009-04-24 2010-10-27 Inventio AG Verfahren zur Kommunikation mit einer Aufzugsanlage
US10597254B2 (en) 2017-03-30 2020-03-24 Otis Elevator Company Automated conveyance system maintenance
US11977364B2 (en) * 2018-08-24 2024-05-07 Inventio Ag Modernization method of an existing passenger transport system

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ES2016822B3 (es) 1986-07-07 1990-12-01 Inventio Ag Sistema para administrar a distancia instalaciones como montacargas
US5450478A (en) 1992-12-28 1995-09-12 Otis Elevator Company Remotely programmable equipment monitoring telephone line protocol
ZA991297B (en) * 1998-02-25 1999-08-20 Inventio Ag Elevator installation.
JP2002208063A (ja) 2001-01-09 2002-07-26 Hitachi Ltd エレベーターシステム及びエレベーターのレンタル方法

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106470929A (zh) * 2014-07-08 2017-03-01 因温特奥股份公司 用于电梯设备的维护系统
CN106470929B (zh) * 2014-07-08 2019-07-23 因温特奥股份公司 用于电梯设备的维护系统

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Publication number Publication date
PL1464605T3 (pl) 2014-06-30
EP1464605A1 (de) 2004-10-06

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