EP1412836A2 - Procede electronique et dispositif pour la configuration ou la commande electronique de vehicules - Google Patents

Procede electronique et dispositif pour la configuration ou la commande electronique de vehicules

Info

Publication number
EP1412836A2
EP1412836A2 EP02762288A EP02762288A EP1412836A2 EP 1412836 A2 EP1412836 A2 EP 1412836A2 EP 02762288 A EP02762288 A EP 02762288A EP 02762288 A EP02762288 A EP 02762288A EP 1412836 A2 EP1412836 A2 EP 1412836A2
Authority
EP
European Patent Office
Prior art keywords
customer
vehicles
electronically
central device
data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP02762288A
Other languages
German (de)
English (en)
Inventor
Werner Stresemann
Frank Galas
Bernd Dannheim
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Volkswagen AG
Original Assignee
Volkswagen AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from DE10217269A external-priority patent/DE10217269A1/de
Application filed by Volkswagen AG filed Critical Volkswagen AG
Publication of EP1412836A2 publication Critical patent/EP1412836A2/fr
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the invention relates to a method for electronically configuring vehicles and a method for electronically ordering vehicles by customers with individual conditions, in particular individual purchase conditions, and a device for electronically configuring vehicles and a device for electronically ordering vehicles by customers with individual conditions. especially purchase conditions.
  • the invention further relates to a software program product for performing method steps according to the invention.
  • Customers with individual conditions are in particular those customers who receive certain price reductions or other favorable conditions from the dealer and / or from the manufacturer and / or the manufacturers working in conjunction with the vehicles and / or certain equipment features due to a larger purchase quantity. In most cases it will be companies, public institutions or charitable and non-profit institutions. These can also be orders from employees of these companies and institutions who use these vehicles at least to a certain percentage for the employer.
  • an interactive communication device for at least one provider and / or at least one user is known.
  • the communication device described has at least one control center and a plurality of devices provided with at least one screen surface with at least one data input device in each case with at least one user and / or with at least one provider or data input devices from storage media with at least one provider and use of at least one connecting the control center and the devices with one another Data network.
  • a method and a device for making purchases via a communication network is known from US Pat. No. 5,960,411.
  • the potential customer sends an order for goods to a central server via a terminal device.
  • the order contains a customer identification and information about the payment and shipping method.
  • the central server assigns a buyer identification to the buyer system, links this with the order and sends the buyer identification with an HTML document containing an order button to the customer terminal. By selecting the order button, the buyer sends a definitive order to the central server for acceptance.
  • a car configurator is known at www.scanmarket.de/scandicar/index/handlinq/carconfiq.htm (23.02.2001), in which vehicles can be configured according to brand, model and equipment options via a terminal device.
  • the payment request can be specified.
  • the provider creates a binding offer and sends it to the customer by post.
  • the unpublished patent application DE 101 21 682 describes a method for the electronic ordering of products, preferably products that are at least partially manufactured at the customer's request, via a communication network, in which a product order is entered via at least one decentralized terminal device and sent via a built-up communication link a central facility is sent.
  • the product order is automatically checked at least for manufacturability in comparison with stored data and, depending on the result, a request for the production of the ordered product is automatically sent to a production control device via the data communication network and / or the result of the decentralized terminal device Exam communicated automatically.
  • the request for production of the ordered product is only sent by the central facility if at least the test for manufacturability was positive and it was a binding order.
  • the object of the invention is to create a system for the electronic configuration and / or electronic ordering of vehicles by customers with individual conditions.
  • the object is achieved by the features of claims 1, 2, 26, 27 and 50.
  • Advantageous training and further education are presented in the subclaims.
  • the customer via decentralized terminal devices with display devices by electronic retrieval via an established and / or established communication link of data stored in a central device of the seller, who can be a dealer, the manufacturer or the manufacturer, of the vehicles that can be ordered can configure his desired vehicle electronically and in real time in accordance with his requirements and his individual acceptance conditions, the data of the configured vehicles being able to be stored in the central facility of the seller and / or decentrally in a facility of the customer and / or being stored and retrieved electronically again can be.
  • the customer-specific requirements can consist, for example, in the selection of the color of the vehicle, the drive machine and different equipment variants, the individual conditions being able to be presented to the customer both in terms of the total price and for unit prices of the equipment variants.
  • a method for the electronic ordering of vehicles by customers with individual conditions, in which one or more vehicles according to the requirements of the customer and according to the conditions valid for the customer are electronically retrieved from a central facility of the seller via decentralized electronic terminal devices, who in turn can be a dealer, a manufacturer or a manufacturer association, stored data can be configured automatically in real time and an electronic order of the configured vehicle can be sent electronically to the central device of the seller via a terminal device with a communication connection and the conditions that apply individually to the customer and / or be sent.
  • the data of the configured vehicle can be temporarily stored in the central facility and / or a facility of the customer, which gives the possibility that an employee of the customer configures a vehicle and stores the data and at a later time, possibly another one Employees ordered the stored vehicles electronically.
  • the configuration and / or ordering of the vehicles is preferably carried out by one that can be called up electronically by the central device and on one Communication connection to the decentralized terminal device, which has a central structure and menu structure.
  • a menu structure for configuring vehicles is known, for example, from www.volkswaqen.de/konfiqurator/riqht.htm (16.07.2001), although here only the conditions that apply to all customers are specified.
  • the data stored in the central device consist both of data applicable to all customers and of customer-specific data, the data applicable to all customers preferably relating to the vehicle description and the equipment features and the customer-specific prices and possibly special equipment which can only be ordered by the respective customer.
  • An embodiment of the invention further provides that at least customer-specific data of the central device can be called up and / or called up electronically only via the customer authentication via the customer authentication.
  • At least one authorization for at least one user of the customer can be sent to the central facility and / or stored in the central facility via the decentralized terminal facilities under customer authentication.
  • different data can be sent electronically from the decentralized terminal devices to the central device of the seller and / or can be called up from the central device.
  • different menu structures and / or display images are automatically displayed or displayed on the display devices of the decentralized terminal devices.
  • different vehicle types and / or Vehicle equipment and / or vehicles are configured and / or can be ordered for different purposes. For example, it is possible that employees who are not authorized to use company cars can only order certain models, engines and / or equipment.
  • order offers that is to say pre-configured vehicle offers that are tailored to the customer, can be generated by the central device and / or generated. These order offers are sent electronically or automatically on demand to the respective customer or the respective decentralized terminal facility. Using a menu structure that can be displayed on the display device of the decentralized terminal device, these order offers can be changed electronically and adapted to the ideas of the future user.
  • the customer-specific data contain data about the number of vehicles already taken by the customer and / or the planned purchase quantities of the customer and / or the use of the taken vehicles and / or the use of vehicles ordered and / or to be ordered ,
  • An embodiment of the invention provides that authorizations can be stored electronically, with which only a configuration of a vehicle and storage of the data of the configured vehicle is permitted.
  • the configured vehicles stored by a user or several users without order authorization in the central facility and / or in a facility at the customer can then be called up electronically by a user with an order authorization of the same customer authentication via a decentralized terminal device and ordered individually or collectively electronically.
  • the corresponding customer authentication and a designated order authorization are sent electronically from the respective decentralized terminal device via the data communication network to the central device and are automatically checked by the latter.
  • the decentralized terminal devices can be used to electronically call up the quantity of vehicles ordered by the respective customer and / or the quantity of vehicles delivered to the major customers by the central device via the customer authentication and / or via a corresponding authorization and / or be retrieved.
  • certain features e.g. B. time restrictions, dealers, etc. may be provided, ie all or defined users can only see depending on these features.
  • the time period or the type of vehicles and / or certain vehicle variants which are to be displayed can preferably be specified by the user or by issuing the authorization.
  • the display or listing of the ordered vehicles has the advantage that the customer can, for example, check whether acceptance quantities that are necessary for the admission of certain individual conditions are adhered to and can react accordingly.
  • the customer can call up the order, production and / or delivery status of the vehicles he has ordered via the customer authentication and a communication link between a decentralized terminal device and the central device.
  • Another embodiment provides that information or data about the ordered vehicle or vehicles is sent to the customer at defined time intervals and / or times and / or depending on status changes, for example as a file that can be integrated into other systems, preferably the central facility will automatically do this by e-mail.
  • the central facility When an order for a vehicle is received in the central facility via a data communication connection, the central facility automatically checks the vehicle for feasibility based on stored data and, depending on the result, automatically sends a request for production and delivery of the vehicle ordered to a production control facility and / or electronically inform the ordering decentralized terminal facility of the result of the test.
  • the central device of the seller with production control devices of several automobile manufacturers is in
  • Communication connection or can establish a communication connection so that the customer can order vehicles of several automobile manufacturers electronically via the system according to the invention.
  • the manufacturing and / or delivery time of the vehicle ordered or of the vehicle to be ordered is preferably checked automatically in communication with the respective production control device and communicated to the decentralized terminal device automatically or by manual call. After the notification, the customer should be given the opportunity to cancel the order or to place a binding order electronically within the menu structure shown on the display device based on the method according to the invention.
  • data of manufactured, ordered and / or manufacturable vehicles are stored in the central device and can be called up and / or accessed electronically via the decentralized terminal devices.
  • This can be, for example, information about ordered colors and equipment of the vehicles.
  • information that is available in connection with vehicles that can be ordered, in particular financing and / or leasing offers, information about new vehicles and / or vehicle variants, equipment features and / or additional equipment can be stored in the central facility and can be called up via the decentralized terminal equipment.
  • Electronic devices (servers) from providers of certain services can also have a communication connection with the central device and / or the central device can establish a communication connection to the providers' devices, so that the offers or services of the connected providers are electronically transmitted via the decentralized terminal devices can be queried and selected.
  • the service can be ordered or bought via the decentralized terminal facilities.
  • providers can be, for example, financial institutions and insurance companies, but also workshops and petrol stations, from which the corresponding vehicle-dependent services can be used electronically when the vehicle is ordered electronically.
  • Another one The service offer can be the trade-in of the customer's used vehicles.
  • the configured vehicles are ordered electronically via an electronic device from a dealer assigned to the customer, via which the central device can exchange data with at least the customer assigned to the decentralized terminal devices and which order sends directly and / or processed via a buildable data communication connection to the central facility as a definitive order.
  • the central device assigns the customer to a specific dealer depending on the parameters entered, for example his location, and that a connection to his electronic device is established automatically or on request. This can be provided if the customer has not yet been assigned a dealer, or if the customer requests a new assignment, or if the customer's parameters have changed.
  • the device according to the invention has a central device with data stored in it or a memory associated with it, with customer-specific conditions at least for a vehicle configuration, which can be connected to decentralized terminal devices via a data communication network, in particular the Internet, the central device being designed such that the decentralized terminal devices can be called up at least for data of the central device necessary for vehicle configuration and a configuration of one or more vehicles with the conditions that are individually applicable to the customer can be carried out via the decentralized terminal devices and the data of the configured vehicles in the central device and / or a facility at the customer can be saved if necessary and at least a defined period of time can be called up by the customer.
  • a device for ordering vehicles by customers with individual conditions is further provided, a central device with data stored in it and / or an associated storage device being designed for a vehicle order with customer-specific conditions in such a way that it can be accessed via a data communication network, in particular that Internet, can be connected to decentralized terminal devices and the decentralized terminal devices can be used to call up the data required for ordering a vehicle from the central device, and to order one or more vehicles with those for the respective vehicle Conditions applicable to customers can be sent to the central facility directly or indirectly to the central facility and can be processed by the central facility.
  • a data communication network in particular that Internet
  • a device of a dealer assigned to the customer is interposed in such a way that the device triggers the order of the vehicle desired by the customer; this can be done automatically.
  • the configuration of the vehicles and / or the information retrieval according to the method according to the invention advantageously takes place in a direct data communication connection between the decentralized terminal devices and the central device of the seller.
  • the central device may be designed such that it can carry out the advantageous refinements and developments of the method according to the invention.
  • the software program product according to the invention can be loaded directly into a memory of the central device and comprises program sections with which the method steps according to the invention can be carried out and / or executed when the software program product runs in the central device or for this purpose a data communication connection between a decentralized terminal device and the central facility is built.
  • FIG. 1 is a block diagram of a communication network with a device according to the invention
  • Fig. 2 shows an example of a method according to the invention
  • FIG. 3 shows an exemplary display image of a main menu for vehicle configuration.
  • the central device 1 shows a central device 1 of a seller, a manufacturer or a manufacturer association in which data of configurable or orderable vehicles and a software for the configuration and / or ordering of configured vehicles are stored.
  • the central device 1 can consist of a number of sub-devices that functionally to the central in the embodiment Device 1 are summarized.
  • decentralized terminal devices 3a, 3b at customers can establish communication connections 2a to the central device 1 and the software for configuring and / or ordering vehicles and the data required for this can be called up from the central device 1.
  • the data of the configured and / or vehicles to be ordered are sent from the respective decentralized terminal device 3a, 3b to the central device 1 and stored in the central device 1 for further processing.
  • the further processing can vary depending on the course of the method according to the invention. If it is a direct binding order for the configured vehicle, the customer order is automatically sent to a production control device 5 via a communication link 2b in the data communication network, for example the Internet or intranet, via which the production of the vehicle is automatically initiated. If only data of a configured but not yet ordered vehicle were stored in the central device 1, this data can be called up later via a decentralized terminal device 3a, 3b and a binding order of the vehicle can be triggered via the central device 1.
  • the customer's vehicles are only stored in the central device 1 and not automatically to the production control device 5 or a device the production control devices of the manufacturers working together in the sales network. Only when the order of the vehicles is converted into a binding order via the communication link 4 via the device 4 of the respective dealer, for example a decentralized terminal device, is the order automatically forwarded to the production control device 5 for manufacturing the vehicles.
  • the central device 1 communicates with the production control device 5 for determining production and / or delivery data via the decentralized terminal devices 3a, 3b and / or via the device 4 of the respective dealer ,
  • the method according to the invention is explained in more detail with reference to FIG. 2.
  • a prerequisite for using the system to configure and / or order vehicles with individual conditions of the customer is that the customer has concluded a contract with the seller, manufacturer or manufacturer association with his individual conditions.
  • An administrator of the seller creates a customer authentication and an authorization with contract number, name and password, in which the individual conditions are stored, in central device 1 and communicates it to an authorized user (customer administrator).
  • the authorization of the customer administrator is determined by the administrator of the seller.
  • the customer administrator can call up the system 11 from the central device 1 via one of the decentralized terminal devices 3a, 3b and a communication link 2a and by entering his customer authentication and authorization 10 and receives a corresponding menu and input structure on the display device of his decentralized terminal device 3a, 3b displayed.
  • menu item 12 there are at least two menu structures to choose from.
  • These are vehicle order 14 and user administration 13.
  • the customer administrator can assign different authorizations (activations) for each application or function under the customer authentication for employees of the customer.
  • These authorizations can allow different program calls from the central device 1, for example vehicle orders or only vehicle configuration, the possibility of vehicle orders for different uses and / or vehicle types or the display of conditions of the customer or no display of these conditions.
  • the customer administrator can grant one or more employees the same rights as they own, so that these employees also become administrators.
  • the authorization of the individual employees or users consists of the customer contract number, name and password.
  • a user wishes to configure and / or order a vehicle, provided that he has received authorizations for it, he selects menu item 14 "Vehicle order / vehicle configuration" and receives a menu item 15 "Vehicle configuration" shown on the display device of decentralized terminal device 3a, 3b.
  • An exemplary display image is shown in FIG. 3.
  • the user can define various specifications 50, 51 for the vehicle configuration and choose between different submenus 40, 41, 42. So there is the possibility via submenu 41 of viewing saved configurations of vehicles or the vehicle orders of the customer's own authentication, in order, for example, to be able to check whether the purchase quantities for the granting of the individual conditions are or can be maintained.
  • a submenu is provided under this menu item, which can be used to query the order status, the production status and / or the delivery status of the ordered vehicles, i.e. the stage of the order, production and / or delivery of the ordered vehicles.
  • Such a submenu is described, for example, in the unpublished German patent application DE 101 21 682.
  • sub-menu item 16 there is the possibility, as far as the authorization allows, to order the vehicles requested by the users without authorization to make a final order.
  • a vehicle is to be configured under submenu item 40, the user can choose among vehicles from different manufacturers x, y, z in the exemplary embodiment. For example, he can select configuration menu 17 from manufacturer x via menu item 61 (FIG. 3).
  • This configuration menu 17 essentially has the structure of the configurator published on the Internet at www.volkswagen.de/konfigurator/right.htm (16.07.2001), whereby according to the invention there is an essential difference: the user configures the vehicle with the vehicle for him or his company applicable conditions and is displayed in every configuration step and for each partial compilation. If the vehicle is configured, the vehicle can be ordered by sending a definite order 18 via the central device 1 directly or via the dealer assigned to it with the conditions applicable to the customer.
  • the dealer has different conditions than the customer. If the user does not have an authorization that permits a vehicle order, he can store his configured vehicle in order to order in the central device 1 in menu item 19. An authorized user can later order the configured vehicle via menu item 16.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un procédé et un dispositif servant à la configuration ou à la commande de véhicules par des clients à des conditions individuelles. Selon l'invention, le client peut configurer et éventuellement commander le véhicule qu'il désire selon ses exigences et ses conditions individuelles par l'intermédiaire de terminaux décentralisés (3a, 3b) par interrogation électronique via une liaison de communication établie (2a, 2b) de données des véhicules pouvant être commandés, ces données étant sauvegardées dans un dispositif central (1) d'un vendeur.
EP02762288A 2001-07-19 2002-06-17 Procede electronique et dispositif pour la configuration ou la commande electronique de vehicules Ceased EP1412836A2 (fr)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
DE10134434 2001-07-19
DE10134434 2001-07-19
DE10217269A DE10217269A1 (de) 2001-07-19 2002-04-18 Verfahren und Vorrichtung zum Konfigurieren und/oder Bestellen von Fahrzeugen
DE10217269 2002-04-18
PCT/EP2002/006636 WO2003009079A2 (fr) 2001-07-19 2002-06-17 Procede electronique et dispositif pour la configuration ou la commande electronique de vehicules

Publications (1)

Publication Number Publication Date
EP1412836A2 true EP1412836A2 (fr) 2004-04-28

Family

ID=26009708

Family Applications (1)

Application Number Title Priority Date Filing Date
EP02762288A Ceased EP1412836A2 (fr) 2001-07-19 2002-06-17 Procede electronique et dispositif pour la configuration ou la commande electronique de vehicules

Country Status (2)

Country Link
EP (1) EP1412836A2 (fr)
WO (1) WO2003009079A2 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8812375B2 (en) 2011-10-07 2014-08-19 Ford Global Technologies, Llc Method and system for product configuration validation
WO2018149538A1 (fr) * 2017-02-17 2018-08-23 Audi Ag Procédé de réduction d'une probabilité de rencontrer un véhicule automobile dont l'équipement est identique

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000042542A2 (fr) * 1999-01-14 2000-07-20 Autobytel.Com Inc. Systeme d'achat par ordinateur avec fonctions de gestion du stock disponible
WO2001029722A2 (fr) * 1999-10-19 2001-04-26 Engine Co., Ltd. Appareil, procede et systeme d'integration de la creation, de la planification, des ventes et du traitement de commandes de produits, comprenant un appareil, un procede et un systeme de reception de commandes de produits

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000042542A2 (fr) * 1999-01-14 2000-07-20 Autobytel.Com Inc. Systeme d'achat par ordinateur avec fonctions de gestion du stock disponible
WO2001029722A2 (fr) * 1999-10-19 2001-04-26 Engine Co., Ltd. Appareil, procede et systeme d'integration de la creation, de la planification, des ventes et du traitement de commandes de produits, comprenant un appareil, un procede et un systeme de reception de commandes de produits

Also Published As

Publication number Publication date
WO2003009079A2 (fr) 2003-01-30
WO2003009079A8 (fr) 2003-11-06

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